Operations analyst jobs in Upper Darby, PA

Business Systems Analyst About the Role We are seeking a highly skilled Business Systems Analyst (BSA) with proven experience in the health insurance domain and strong technical proficiency across BigQuery, APIs, and web technologies. This role is ideal for a results-driven analyst who excels at bridging business needs with technical solutions, driving data-driven insights, and supporting modern digital products. As a key member of the team, you will translate complex business challenges into scalable system requirements, collaborate with cross-functional stakeholders, and ensure the successful delivery of high-impact initiatives across analytics, reporting, UI/UX, and system integrations. Key Responsibilities Partner with business stakeholders, product owners, and technology teams to analyze, document, and translate business needs into clear, actionable system requirements. Define and document data transformation rules, analytical requirements, and metadata mappings using BigQuery datasets and tables to support reporting, analytics, and system validation. Develop interactive wireframes, mock-ups, and dashboard concepts to present analytical findings and communicate insights effectively. Collaborate closely with UI and front-end development teams to ensure usability, accessibility, performance, and alignment with business objectives. Support API design discussions, assist with integration requirements, and partner with technical teams to validate web and API functionality. Conduct end-to-end business process mapping, gap analysis, and impact assessments to drive continuous improvement across health insurance workflows. Lead and support User Acceptance Testing (UAT) by developing test cases, validating system behavior, and ensuring alignment with business expectations. Act as a liaison between business and IT teams, ensuring functional clarity, technical feasibility, and seamless execution of enhancements. Required Skills & Qualifications Health Insurance Expertise: 3-5 years of experience as a BSA within the health insurance or healthcare domain. BigQuery Mastery: Advanced, hands-on experience with BigQuery (mandatory) and strong SQL skills for analytics, reporting, and validation. Reporting & Visualization: Proven ability to define reporting requirements and create intuitive, interactive visual presentations for stakeholders. Analytical Strength: Exceptional analytical, problem-solving, and critical-thinking capabilities with a strong data-driven mindset. Documentation Excellence: Expertise in developing BRDs, FRDs, use cases, user stories, process flows, and system documentation. Communication: Outstanding written and verbal communication skills, capable of simplifying complex concepts for diverse audiences. Preferred Skills Experience with visualization tools such as Tableau, Power BI, or Looker Studio. Familiarity with Agile/Scrum methodologies and ceremonies. Exposure to API integrations and data exchange between front-end and back-end systems. Experience in stakeholder management, process mapping, and gap analysis within healthcare or insurance operations.

Business Central Support Specialist Ready to design the future? Qorali has partnered with a leading architectural firm that specializes in innovative design and sustainable solutions. This is more than a business-it's a team united by creativity and purpose. As an award-winning workplace, they're seeking talented D365 Business Central professionals to help their D365 Implementation. What makes this a great place to work? You'll find genuine opportunities for career growth, competitive and accessible benefits, and a culture that values collaboration and forward-thinking ideas. In this role, you'll provide technical support and maintenance for Microsoft Dynamics 365 Business Central system, ensuring smooth operations and optimal performance across the organization. Your Core Responsibilities Act as the first point of contact for Microsoft Dynamics 365 Business Central support, ensuring smooth user experiences. Investigate and resolve issues related to Business Central and legacy Dynamics NAV systems, covering both technical and functional aspects. Maintain detailed documentation of fixes, workflows, and best practices to strengthen the internal knowledge base. Work closely with cross-functional teams to understand business needs and configure system solutions accordingly. Analyze recurring problems, identify root causes, and implement long-term preventive strategies. Manage and optimize integrations and API connections between Business Central and other platforms. Provide user guidance through training sessions and develop clear, user-friendly support materials. Continuously monitor system health and performance, addressing potential risks before they escalate. What You'll Bring 2-3 years of hands-on experience supporting ERP systems, specifically Microsoft Dynamics 365 Business Central. Strong diagnostic and troubleshooting skills within Dynamics environments. Solid understanding of core business processes in finance, operations, and supply chain. Exceptional analytical thinking and problem-solving capabilities. Ability to work independently while juggling multiple priorities in a fast-paced environment. Flexible and proactive mindset to adapt to changing business requirements. What They Offer Competitive base salary with performance-based bonuses. Employee ownership opportunities. Industry-leading training and professional development programs. Leadership growth tracks for ambitious professionals. Comprehensive benefits package including medical, dental, vision, disability, life insurance, and 401(k) with company match. Paid time off and holidays. At Qorali's partnered firm, they're redefining architectural excellence through creativity, technology, and collaboration. When you join their team, you become part of a community dedicated to shaping spaces that matter. Together, they're building something extraordinary.

The Research Operations Coordinator plays a key role in supporting the Community Insights Team by managing market research logistics and project coordination. This position is well-suited for those looking to get hands-on experience in market research, project management, and operational excellence. As an integral junior team member, the coordinator will gain exposure to a wide range of real-world research projects across diverse industries, with opportunities to broaden their skills and take on greater responsibilities over time. Main responsibilities: Responding to and troubleshooting basic respondent inquiries and triage incoming issues Recruiting/scheduling for online qualitative interviews/focus groups Programming and leading quality assurance checks (QA) for research instruments and deliverables Managing respondents and data quality in our research platform Supporting account teams in driving logistics and management tied to kicking off new Finch communities when relevant Required Experience & Skills 0-1 years of experience is required, but ideal candidate will come with some history of applied business skills (via internship and/or entry level role) Candidates will ideally have experience and interest in Business/Management, Operations, Communications, Project Management, or Market Research. Proficiency in Outlook and MS Excel- including data manipulation, formulas, lookups, and formatting. Required Candidate Attributes Organized & attentive to detail, with an eye for catching errors & mistakes Strong time management, with the ability to prioritize needs across multiple priorities at once Exceptional communication skills, with the ability to write clearly and concisely Process-oriented - motivated to create, refine, and follow repeatable systems to support research operations at scale Willingness to learn/manage new tools or platforms Customer service-oriented, leading with empathy and professionalism when engaging with internal team members and research respondents Nice-to-Have Additional Skills or Experience Experience in market research Recruitment: knowledge of sample management and panel quality Survey programming Quality assurance Experience in project management and/or vendor management Prior experience supporting online communities or panels Company Description Finch Brands is a real-world brand consultancy. We exist to help brands win when it matters most. We do this by blending insight, intuition, and creativity to shape brand strategy and drive people to action. Founded in 1998 by pioneering minds instrumental in the ascent of David's Bridal and IKEA, the Finch Brands team has extensive experience building, running and growing successful brands. Along with years of agency service, this includes important tenures at Campbell Soup, Kimberly-Clark, Urban Outfitters, Target, and more.

Analytical Research & Development (AR&D) - Responsible for the strategic oversight and tactical operations of analytical method validation for commercialization of large molecules (Biologics and Vaccines). The team is seeking a motivated candidate to provide global analytical change control support for pipeline products within biologics and vaccines. The candidate with a preferred change control background will support global analytical changes (e.g. method and specification establishment and revisions) impacting pipeline commercialization. Primary Responsibilities: Manage end-to-end analytical change control activities associated with commercialization and ensure change control compliance with all regulatory expectations and global procedures. Partnering with key stakeholders in Regulatory, Analytical, Technology, Supply Chain, Operations, and Quality to coordinate assessments and approval of analytical change controls. Develop change strategy through creation of change plan and tasks and maintain end-to-end oversight to drive progress and escalate where required. Required Experience and Skills: Experience and understanding of change control environment and systems Work independently and within cross-functional teams. Effective organization to multi-task and manage multiple projects Strong collaborative and communication skills Effective written and oral communication skills Education: BS degree required, concentrations in life sciences, engineering or related relevant discipline with 4+ years of relevant industry experience.

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. *********** The Corporate Information Services Department is seeking a dynamic and talented Application Analyst II - Training Content Developer. The Application Analyst II - Training Content Developer provides training content development services to all UHS operations to increase the effectiveness of UHS staff and management to ensure the delivery of superior quality healthcare services to all customers. Develops management and employee training initiatives with respect to both content and delivery methods for UHS facilities to achieve learning objectives. Assists with training initiatives and projects and provides ongoing support for assigned divisions and departments. Works in a collaborative environment with other learning professionals, subject matter experts (SMEs), and business leaders to analyze learning needs and develop interventions as required. This includes, but is not limited to, classroom and virtual delivery. Key Responsibilities include: Able to deliver training materials that meet the learning objectives for Workday technical skills and related business processes; plans, designs, and develops methods for the assessment and evaluation of learners. Develops training aids, manuals, help content, and other reusable materials to meet the pre-defined curricula, course outlines, and instructional methods. Can highlight when updates to curricula may be needed. Develops and maintains documentation (including Glossaries, FAQs and intuitive self-service within Workday for end users). Provides analytics around material/training usage and training effectiveness. Regularly assesses and analyzes training needs, identifies gaps and recommends solutions. Ensures that training materials are developed to facilitate a learning experience that is interactive and engaging (using a blend of live demonstrations, hands-on exercises, and eLearning modules). Consults with leadership to develop and deliver learning initiatives to improve employee performance. Position Requirements: Associate's degree required, Bachelor's degree preferred. 3-5 years of experience in training development, particularly in ERP system implementations, or comparable enterprise software training programs. Proven experience in creating and delivering training materials for large-scale systems, preferably Workday or similar ERP Cloud platforms via eLearning, classroom training, and virtual sessions. Experience with WalkMe, Maverick, and/or Workday Case Management (WD articles and the Workday Chatbot) is preferred. Working knowledge of adult learning methods and practices. Ability and experience to engage UHS sites/departments to identify and address the needs of learners working in our facilities. Experience with Learning Management Systems (LMS) and learning content development tools. Excellent interpersonal and communication skills. Has exposure to instructional design and curriculum development for designing, developing, and implementing training experiences (incorporating a blend of eLearning, classroom training, and virtual sessions) to engage learners. Ability to multi-task and prioritize workload in a fast-paced environment. Training: Related ERP (preferably Workday) or LMS/LCMS (preferably Healthstream) training / certifications. Travel Requirements: Up to 50% travel during 3 months leading up to go-live events, standard travel up to 25%. This opportunity provides the following: Challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match Generous Paid Time Off

Job Description: Salesforce Business Analyst(Only w2) Preferred Candidates: US Citizens Key Responsibilities Work closely with business units to gather, analyze, and document business requirements for Salesforce enhancements and new features. Translate business needs into functional specifications, process flows, user stories, and acceptance criteria. Collaborate with Salesforce administrators, developers, and QA teams to ensure successful solution design and delivery. Conduct gap analysis and propose scalable, efficient Salesforce solutions aligned with Clean Earth's operational workflows. Support system configurations, data integrity initiatives, and workflow optimization across Sales Cloud, Service Cloud, and related modules. Facilitate cross-functional workshops, requirement discovery sessions, and UAT planning. Perform system testing, user acceptance testing, and post-deployment validation. Develop training materials, user guides, and help business users adopt new Salesforce capabilities. Work on data migration, reporting, dashboards, and automation improvements. Ensure compliance with Salesforce platform governance, security policies, and data quality standards. Partner with leadership teams to define roadmap initiatives and continuous improvement opportunities. Required Skills & Experience 10+ years of experience as a Salesforce Business Analyst or Functional Consultant. Strong knowledge of Sales Cloud, Service Cloud, workflows, validation rules, Lightning components, and automation tools. Proficient in creating user stories, BRDs, FRDs, process maps (BPMN), and UAT scripts. Experience working with cross-functional business units (Sales, Operations, Customer Service, Field Teams). Solid understanding of data management, reporting, and Salesforce analytics. Hands-on experience with Agile/Scrum methodology. Strong communication and stakeholder management skills. Ability to manage multiple priorities and deliver high-quality work under timelines. If I missed your call ! Please drop me a mail. Thank you, Harish Talent Acquisition Astir IT Solutions, Inc - An E-Verified Company Email:******************* Direct : ***********788 50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080 ***************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Operations Analyst Location: Philadelphia PA Duration: 6 months Handles most of the admin tasks and will support operations group will have interaction with all level This person will hold our monthly meetings with whole customers maintaining internal distribution list and calendar(Outlook) at least 1 year experience in admin Opportunities to do some high level projects based on business needs College degree This person will be working in excel, Powerpoint, well versed with MS office(easy ones, only trackers) Healthcare industry knowledge preferred Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]

JOB TITLE: Part-Time Business Process Analyst - P2P PAY RATE: $52.38/hour We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client. Job Details: Job Type: Contract (12 months with potential for extension) Industry: Aerospace / Defense / Aviation Benefits: Medical, dental, and vision (Cigna) Perks: Bonus potential + Priority access via Tier 1 supplier Openings Nationwide: Thousands of opportunities across the U.S. Qualifying Questions: Are you a U.S. person as defined under ITAR regulations? Do you meet the educational and experience requirements for this role? Can you commute to the job location or relocate if necessary? Summary: Support metric creation for leadership and teams; build analytical models to forecast trends and drive preventive action. Collect, analyze, and report Space Supply Chain Quality (SCQ) metrics; create interactive dashboards and monthly performance reports. Conduct weekly data analysis to reduce supplier defects and highlight improvement areas. Identify and support continuous improvement projects to achieve cost savings or avoidance. Requirements: 2-4 years of experience with Procure-to-Pay (P2P) processes and SAP 4-6 years of experience in metric creation, data analysis, and process improvement Skilled in developing predictive models to identify trends and drive action Proficient in Tableau, including dashboard creation and data visualization Expert-level proficiency in Microsoft Excel formulas Working knowledge of SharePoint development 1-2 years of experience with statistical process control (SPC) Experience using AI for data modeling (1-2 years) Familiar with JIRA and Confluence Strong background in supply chain processes and supplier engagement Experienced in creating and presenting PowerPoint reports for leadership and customer reviews Must be a U.S. Person (as defined by ITAR) About Us: The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles. As trusted partners to major aerospace OEMs and Tier 1 suppliers, we connect professionals with opportunities to grow and excel in the aviation and aerospace industries. Eligibility Requirements: Must be a U.S. Citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3) to comply with ITAR regulations. Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense Take your career to new heights-apply today!

Job DescriptionDescription: The objective of the Operations Analyst is to develop and maintain Key Performance Indicators and Operational Metrics across the organization, as well as manage reports and projects to improve overall Operating Efficiencies with Field Leaders. Responsibilities: Include but are not limited to the following. The Company reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned. Develop, design and maintain Operations Dashboard (Safety, Inventory, Assets, Quality Control and Compliance, Standard Operating Procedures) Monitor Fleet activity and identify opportunities to improve utilization Highlight top performance standards and develop communication plan Develop tools to communicate best practices and policy standards Assist Safety, Procurement, Customer Service, Inventory Management and Dispatch with their reporting needs Compile and organize monthly reporting packages for Leadership Team presentations Validate analysis via review of financial statements, interviews, research and other tools available Field and address inquiries and questions on Operational metrics and procedures Execute against assigned Operations Projects Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fluent in MS Office products Basic understanding of relational database structures Analyze, interpret, summarize, and report research findings in written and verbal methods to senior management Produce written documents with clearly organized thoughts using proper sentence construction, punctuation and grammar Comprehend and make inferences from written material Excellent written and verbal communication skills Monitor or observe data to determine process issues or problems Work cooperatively for the betterment of the enterprise with all fellow employees. Excellent verbal and written communication skills Must possess highly advanced PC skills including training and knowledge of various software packages in an integrated ERP type system. Ability to read, analyze, and interpret general business records and reports. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, vendors, or the general public. Education/Experience: Bachelor's Degree from an accredited college or university; or equivalent education and training through minimum three (3) years on the job experience in a path of progression of duties, responsibilities, and administration. Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, PowerPoint, and other report writing and project planning software. Experience working in an ERP environment is desirable. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and sit. EOE

At Trisura, we expect more because we believe it can be done better. Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms. The company, founded in 2006, and operating across North America with offices throughout Canada and the United States, we are uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, Professional Liability and Media Liability. We are currently seeking a qualified individual for the following opportunity. Analyst, Ceded Reinsurance Operations Reporting to the Senior Vice President, Ceded Reinsurance, Trisura Group, the Analyst, Ceded Reinsurance Operations, Trisura Group is responsible for supporting the operational and post placement activities of Trisura Group's ceded reinsurance function. Key activities include helping to build out a North American platform for reinsurance operations and maintaining controls and governance for over $2.5B in ceded premiums. The successful candidate will have a working knowledge of ceded reinsurance and enterprise risk management along with a desire to work in a fast-paced and growing company. As an integral member of the team, you will bring: Excellent written and verbal communication skills and the ability to communicate effectively with individuals at all levels of the organization and external customers Strong attention to detail, organizational skills High level of personal integrity, strong work ethic and initiative Proficiency with Microsoft Word, Excel and Outlook and the ability to adapt to and learn new software Analytical and problem-solving mindset with the ability to develop practical solutions Innovative, self-motivated, and eager to learn in a fast-paced environment Able to manage multiple priorities and adapt to changing needs Ability to thrive in a busy entrepreneurial environment and meet deadlines Responsibilities: Forecast reinsurer exposure and tracking of collateral levels Establish on-going due diligence of reinsurers to assess counterparty risk Develop and implement operationalization of reinsurance treaties Monitor treaty compliance and adherence to contractual terms Perform monthly reporting to reinsurers/brokers Coordinate with Finance, Actuarial, Legal and Reinsurance Placement teams Internal and external stakeholder management, including reinsurers/brokers Qualifications: Understanding of reinsurance markets, contractual terms, and risk transfer Minimum 3 years of experience in reinsurance operations/finance roles Strong financial data management and forecasting capabilities Analytical and problem-solving skills with ability to work with ambiguity Minimum of a Bachelor's degree in Finance, Risk Management, or Accounting If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you! We thank all candidates for their interest, however only those selected for an interview will be contacted. Here at Trisura, we are committed to an inclusive and barrier-free workplace that reflects diversity. Accommodation will be provided on request for candidates taking part in all aspects of our recruitment and selection process. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. The salary range is expected to be $95,000 - $120,000 plus bonus within the terms of the company plan. Trisura offers a comprehensive benefit package that includes medical, dental, and vision insurance, as well as 401(k) with company match and Employee Stock Purchase Plan. ***************

The Global Operations team at Future Standard is critical to the business and its funds providing a full range of services to our Wealth Advisors, Private Equity Investors, Sales & Distribution teams, as well as Portfolio Management teams. The Analyst will work within our best-in-class global teams, learning and performing a range of Alternative Investment Management operations functions. The role will give deep exposure to industry leading vendors, cutting edge Technology providers, and internal subject matter experts, aimed at building industry knowledge and technical competence, specifically in alternative investments. They will have the opportunity to participate in both day-to-day operations, as well as strategic initiatives. RESPONSIBILITIES - Learn and participate in the Alternative Investments operations processes - Analyze large volumes of data from diverse sources; identify and resolve issues related to records within established guidelines, quality and performance targets. - Assist in driving a data-driven management approach, establishing and measuring metrics and Key Performance Indicators (KPIs) - Help manage and drive strategic initiatives with Engineering teams that bring about efficiency and implement innovative ideas Support internal Finance, Legal/Compliance, Sales & Distribution and Portfolio Management teams. - Prepare and analyze monthly, quarterly and annual financial, compliance and financial reporting. - Research and provide explanations on exceptions or system issues and propose improvements and solutions to avoid new issues. - Respond to inquiries from a broad audience of internal and external stakeholders. - Document and review departmental policies and procedures and make recommendations for workflow/system improvements. QUALIFICATIONS - Bachelor's degree required. Business, Accounting, Finance, or Economics background preferred. - Excellent analytical skills with knowledge and understanding of process design and implementation. - Strong proficiency in Excel and technical aptitude is preferred. - Self-directed, seeking to make improvements given a specified result. - Strong organizational skills with ability to balance multiple projects simultaneously and keep order in a fast-paced high energy work environment. - Analytical and critical thinker with a data-driven decision-making approach. - Experience or willingness to learn emerging AI solutions to improve operational efficiency. - Effective communicator, able to share complex ideas clearly and respectfully across technical and non-technical teams. - High degree of emotional intelligence to support effective collaboration and long-term success. - Team player who enjoys building trusted partnerships with colleagues and stakeholders, with emphasis on collaboration, empathy, and active listening. - Proven ability to adapt to changing priorities while maintaining professionalism and composure. Future Standard is a global alternative asset manager serving institutional and private wealth clients, investing across private equity, credit and real estate. With a 30+ year track record of value creation and over $86 billion in assets under management, we back the business owners and financial sponsors that drive growth and innovation across the middle market, transforming untapped potential into durable value. Future Standard is an Equal Opportunity Employer. Future Standard does not accept unsolicited resumes from recruiters or search firms. Any resume or referral submitted in the absence of a signed agreement is property of Future Standard and no fee will be paid. FS is an Equal Opportunity Employer.

The Rev Cycle Analyst Cash Ops, plays a critical role in supporting the reconciliation, reporting, and data management functions within the Cash department. Reporting directly to the Manager, Cash Operations & Systems, Reporting & Data Management, this role is responsible for executing daily and periodic cash and transactional reconciliations, identifying and resolving data discrepancies, and contributing to the accuracy and timeliness of financial reporting. The ideal candidate possesses strong analytical and technical skills, including advanced proficiency in Excel (pivot tables, Power Query, Power Pivot, and other Excel Power tools) SQL and data management tools, along with a solid understanding of financial processes. This role involves close collaboration with internal teams such as Finance, IT, and Operations, as well as external partners, to ensure data integrity and support ongoing process automation and reporting initiatives. The Analyst will help design and maintain automated reconciliation tools, build dynamic Excel/Power BI reports, document processes, and continuously identify opportunities for operational improvement. Essential Functions Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Reconciliation Support Perform daily, weekly, and monthly cash and transactional reconciliations across internal systems and external sources (e.g., bank accounts, payment processors, and third-party billing vendors). Support reconciliation of Epic transactions to ensure accuracy in patient billing and financial reporting. Monitor and investigate discrepancies in cash, payment, and transaction data using internal reconciliation tools and cross-functional communication. Escalate unresolved variances or high-risk issues to the Manager for resolution. Third-Party Reconciliation Assist in managing and validating reconciliation processes related to third-party billing and payment vendors. Collaborate with vendor contacts and internal teams to troubleshoot and resolve issues affecting external reconciliations. Compliance & Controls Ensure reconciliation activities are conducted in accordance with internal control policies, compliance standards, and audit guidelines. Maintain accurate documentation for audit trails, supporting reports, and exception tracking. Reporting & Data Management Prepare and deliver routine and ad hoc reports on reconciliation status, variances, and performance metrics. Support efforts to improve automation and standardization of reconciliation workflows using SQL or similar tools, under the guidance of the Manager. Contribute to data quality initiatives by validating financial data and ensuring accuracy across systems. Competencies (Knowledge, Skills, and Abilities Required): Strong ability to write coding formulas in tools such as Excel, Access, and SQL to support complex data analysis Basic scripting and automation VBA and Macros Advanced MS Excel and Access Data integrity and validation techniques Strong technical proficiency Strong attention to detail Minimum Education and Experience Requirements: High School Diploma required, Associate's in computer science preferred AND Experience: 1 year of progressive experience in finance, accounting operations, or revenue cycle management with at least one year experience in SQL Proficient technical expertise required in Excel tools including Power Query, Power Pivot, and Pivot Tables; SQL for data extraction and reconciliation. Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Jefferson University Physicians Primary Location Address 615 Chestnut Street, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educa tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit ***************** At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to Be kind and treat all people - teammates, customers, and vendors - with respect and consideration Be adaptable and embrace change Be accountable and take responsibility and deliver the effort to fully complete the task Be better and strive for continuous improvement in ourselves, our team, and the company for our customers Be part of the solution and solve problems, find the answers, and collaborate Work hard, have fun, and get things done The Mortgage Accounting Operations Analyst plays a crucial role in supporting the daily accounting and financial operations within the mortgage division. This position is responsible for managing Correspondent and TPO recovery activities, Early Payoff “EPO” and Early Paydown “EPD” activities, support of transactions. Additional responsibilities include Treasury support such as wire validation, wire and ACH entry and posting of cash receipts. The analyst will work closely with the accounting, servicing and TPO / Correspondent teams to ensure the accuracy of financial records, adherence to regulatory standards, and timely reporting of financial data. The role also requires ensuring compliance with mortgage industry regulations, managing accounting processes, and contributing to process improvements. Responsibilities Duties/Responsibilities: Represent the company in customer-facing activities and support of TPO and Correspondent invoicing, collections and support Work with TPO and Correspondent AEs and management on recovery efforts Generate, deliver and process TPO and Correspondent puts and invoices Analyze financial data and ensure proper classification of mortgage-related accounts, ensuring accuracy and completeness of financial records. Collaborate with internal stakeholders (e.g., loan servicing, operations, IT) to ensure data accuracy in reports and systems. Validate wire and ACH information with counter-parties Enter wires and ACH for the company Maintain and reconcile the general ledger for mortgage transactions, including loan origination, servicing, interest accruals, and related expenses. Review and validate mortgage loan data for accuracy, ensuring proper categorization of transactions. Assist in tracking mortgage loan payment schedules, principal balances, and interest accruals, providing timely updates to senior management as needed. Ensure compliance with internal controls and external regulatory requirements, including RESPA (Real Estate Settlement Procedures Act), HMDA (Home Mortgage Disclosure Act), and other mortgage-specific regulations. Identify areas for improvement in the accounting operations related to mortgage transactions and financial reporting processes. Collaborate with other departments to streamline workflows, enhance automation, and increase the efficiency of accounting operations. Qualifications Required Skills/Abilities: Solid understanding of mortgage servicing and financial reporting principles. Strong communications skills to effectively manage TPO and Correspondent clients Strong analytical skills and the ability to work with large datasets. Proficiency with accounting tools and data visualization software is a plus. Ability to manage multiple tasks and prioritize in a deadline-driven environment. Education and Experience: Bachelor's degree in Business Administration, Data Analytics, Computer Science, Mathematics, Finance, or a Bachelor's degree in Accounting, Finance, Business Administration, or a related field. 3+ years of experience in accounting or finance, preferably in the mortgage industry or financial services. Experience with mortgage accounting operations, including loan servicing and escrow management is highly preferred. Strong knowledge of financial regulations, and mortgage industry-specific requirements. Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle, or other ERP systems) and advanced Excel skills. Healthy work-life balance. We are committed to supporting a healthy work-life balance and fostering an environment of productivity and collaboration. This position follows a hybrid schedule for team members working in our corporate offices, combining on-site presence with remote flexibility. Our hybrid model is designed to promote teamwork and engagement while also providing the adaptability professionals need to manage their responsibilities effectively. Benefits 401k Company Match Annual Charitable Matching Gift Program Commuter Benefits Company Holidays Credit Union Membership Dental Insurance Dependent Care Plan Disability Insurance Employee Assistance Program Life Insurance Medical Insurance Paid Time Off Plan Vision Insurance Weekly Non-Management Dinner Benefit Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process, please contact ***********************

Application Support Analyst US Citizen or Green Card Holders will only be considered The Application Support Analyst will join the Production Services team critical to ensuring proprietary systems are operational, reliable, and optimized for performance. Working with Developers, this individual will provide technical support, operational monitoring, and incident resolution in a fast-paced, business-critical environment. Key Responsibilities Operational Readiness: Perform daily “ready for business” checks to ensure all systems and supporting services are fully operational. Monitoring & Incident Response: Monitor system health, performance, and alerts; identify and escalate issues promptly to minimize downtime. Troubleshooting & Diagnostics: Investigate and resolve system and application issues (break/fix), ensuring root cause analysis and long-term resolution. Configuration Management: Manage and maintain system configurations across environments, ensuring compliance with operational standards. Tactical Scripting: Develop and maintain scripts for automation, monitoring, and operational efficiency. Collaboration: Partner with developers, networking, platform, and infrastructure teams to resolve cross-functional technical issues. On-Call Support: Participate in an on-call rotation Qualifications: Bachelor's degree in a technical discipline Computer Science, Engineering, Mathematics, or related preferred 5+ years of experience in an application support, operations, systems administration, or related role required Understanding of Software Development (DevOps) Experience in diagnosing issues across applications, networks, and infrastructure layers. Experience working with monitoring tools, log analysis, and incident management processes. Understanding of operating systems (Windows and/or Linux) is required Foundational knowledge of PowerShell, Python, or Bash scripting

JobID: 210687659 JobSchedule: Full time JobShift: : Intro Marketing Language Join us to shape innovative products and deliver impactful solutions that drive our business forward. Your expertise will help us create seamless experiences for our customers and partners. Job Summary As a Technical Product Analyst Senior Associate in our Product team, you collaborate with stakeholders to turn business needs into technical solutions. You analyze systems, document requirements, and support product delivery from concept to launch. You play a key role in testing, data analysis, and process improvement. Together, we create products that make a difference for our customers and our business. Job Responsibilities * Gather and document business and technical requirements with stakeholders. * Analyze systems and processes to identify opportunities for improvement. * Develop and maintain clear technical documentation and user guides. * Perform data analysis and mapping to support system enhancements. * Facilitate communication between technical teams and business partners. * Design and execute test plans to validate system functionality. * Create and manage product stories and milestones to ensure timely delivery. * Collaborate with product, IT, and infrastructure teams to implement solutions. * Coordinate and support user acceptance testing sessions. * Build strong relationships through effective written and verbal communication. * Manage product roadmap, releases, and dependencies to align with business goals. Required Qualifications, Capabilities, and Skills * Experience in technical product analysis or a similar role. * Strong understanding of business processes and technology. * Proven ability to analyze systems and recommend improvements. * Excellent analytical and problem-solving skills. * Effective communicator with stakeholders at all levels. * Experience with data analysis and system integrations. * Skilled in creating technical documentation and user guides. * Ability to design and execute test plans. * Experience managing product stories, milestones, and releases. * Collaborative team player with relationship-building skills. * Familiarity with business modeling tools and methodologies. Preferred Qualifications, Capabilities, and Skills (Optional) * Experience in the credit card industry or authorizations. * Background in fraud risk management. * Knowledge of TSYS technical platform. * Experience with system conversions and co-brand partnerships. * Business architecture experience. * Experience at a direct competitor (e.g., Citi, Wells Fargo, Cap One). * Advanced data analysis skills.

The Business Operations Analyst is responsible for providing operational support to legal management, as well as the various administrative functions that support the Firm's legal practices. This position will be a liaison between Finance and the business and will be responsible for helping drive profitability and providing financial and analytical insight to the legal practices they support. This position will report to the Business Operations Manager. Bachelor's Degree is required (Finance, Accounting, or Business related field) 5+ years of progressive financial experience, ideally within a professional services environment. Legal operations experience is a plus, particularly with Aderant and/or 3E platforms Strong financial planning and analysis background is required Strong excel, financial modeling, and data visualization experience is required; experience with business intelligence and budgeting tools, and utilizing large amounts of data is preferred Strong quantitative abilities and problem-solving skills with ability to factor in qualitative aspects of an engagement to drive business decision making Strong analytical and communication skills, initiative, and accuracy are a must Must be able to relate conceptually and practically to the firm's business objectives, have strong problem-solving skills, and be able to offer creative solutions Customer service-oriented and professional demeanor required Provide financial support to the legal departments, including budgeting and establishing various financial and non-financial targets and metrics, and then managing against those, recommending corrective action where necessary Coordinate with the various administrative functions within the firm, including Finance, Case Management, IT, etc., to facilitate business processes as needed and ensure the legal operations are carried out effectively Coordinate with attorneys to proactively manage matters in accordance with client requirements Partner with FP&A team for various recurring processes, including but not limited to annual budgeting, monthly P&L analysis, and recurring reporting Utilize profitability models for evaluating and recommending changes to new and existing fee arrangements, and to build client relationships aligned with firm strategy Assist with projects to streamline processes as they relate to finance, accounting, billing, and various other firm functions Develop a strong understanding of the Firm's business intelligence software, including Qlik Sense and SAP Business Objects, and leverage those tools to improve and automate reporting and analytics Assist integration efforts for lateral acquisitions related to onboarding of clients, matters, rates, etc. Perform ad hoc analysis and various projects as needed by department/practice chairs, attorneys, directors, managers, and others

About ITS: Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence. Job Summary: The Financial Systems Analyst will work with financial software, databases, and technology infrastructure to support financial operations and reporting to ensure efficiency, accuracy, and optimization. The Analyst works closely with key stakeholders within finance, IT, and other departments to implement, configure, and maintain financial systems, such as NetSuite, to ensure that systems meet the organization's requirements and are aligned with industry standards and best practices. Responsibilities: Generate and analyze financial reports to meet the needs of various stakeholders Manage and ensure financial data's integrity, accuracy, and security within systems Identify opportunities for process improvement within financial systems to enhance efficiency and effectiveness. Investigate and resolve issues related to financial systems, working collaboratively with IT and support teams Stay informed about updates, patches, and new features related to financial systems and implement system upgrades and enhancements Ensure that financial systems comply with relevant financial regulations and reporting standards Maintain comprehensive documentation for financial systems, including configuration, processes, and procedures Conducts work assignments of increasing complexity under moderate supervision with some latitude for independent judgement Knowledge, Skills, and Abilities: Strong understanding of the NetSuite platform Solid understanding of accounting, finance, and business principles and processes Familiarity with NetSuite Planning and Budgeting (NSPB) a plus Proficiency in data validation, pivot tables, and reporting tools Strong analytical and problem-solving abilities Strong oral and written communication skills Effective time management and multi-tasking skills Maintains the ability to stay organized and be detail-oriented Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment Experience: Bachelor's degree in a related discipline or equivalence of professional work 3+ years of relevant experience, strongly preferred NetSuite financial systems experience Certificates, Licenses, Registrations: None ITS offers a full benefits package, including: Rich Medical and prescription plans Dental & Vision Paid Holidays and Flexible Paid Time Off 401K/401K Roth with Safe Harbor matching Stock Appreciation Rights Company-paid life insurance, long-term and short-term disability insurance Company-paid mental health support & financial wellness services FSA for medical and dependent care HSA option with compatible medical plan Company-paid training, materials, and exams Performance-based bonuses IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. *********** The Corporate Information Services Department is seeking a dynamic and talented Application Analyst II - Enterprise Resource Planning (ERP) Training. The Application Analyst II - ERP Training provides learning and development services to UHS Corporate, Acute Care and Behavioral Health facilities to increase the effectiveness of clinical and technical staff and ensure the delivery of quality healthcare services to our patients. Works with the ERP Teams and subject matter experts (SMEs) to create engaging educational materials to ensure proper use of the ERP and other business applications. Participates in new training initiatives and provides ongoing support for existing applications. Works in a collaborative environment with facility staff, providers, SMEs, technical experts, and business leaders to deliver training that is accurate and complete. Analyzes learning needs and develops interventions and/or delivers education as required. Training includes but is not limited to classroom and virtual delivery. Key Responsibilities include: Support Production of Training Materials: Develops curriculum for new hire and ongoing training. This includes manuals, job aids, tip sheets, webinars, computer-based training modules and other materials as requested. Updates training curriculum based on system/business needs and communicates changes to all affected parties. Uses proper business writing skills to effectively communicate concepts in a concise, easy to read, and understandable manner. Adheres to appropriate adult learning principles. Performs quality review of new or updated training materials. Establishes and maintains regular communications with education team. Conducts Training: Tracks registration/attendance and grades classes in LMS system. Works with facility staff to ensure classroom is ready for training, training materials present, equipment available and functioning, etc. Conducts classroom, virtual, group, or one on one training as dependent on specific learning requirements. Training System Maintenance & Support: Participates in preparing the training systems for classes as needed. Performs testing and maintenance of the training systems. Adheres to UHS Service Level and Change Management Policies. Demonstrates analytical problem solving to research and resolve Customer Service tickets pertaining to training. Provide post-training support to users, answering questions, providing troubleshooting assistance, and ensuring continued engagement with the new system Administration and Oversight: Maintains Service Excellence principles. Prepares and submits status reports to supervisor as required. Properly documents updates to training materials and file appropriately. Keeps management well informed of activities, needs, problems. Updates project plans in online Project Management system. Monitors and updates service requests in the UHS and Cerner ticket tracking systems. Other Training-Related Assignments: Attends classes to assist other trainers as needed. Collaborates with project managers on special training projects. Keeps current on relevant system updates, clinical workflow changes, and release notes. Position Requirements: This position requires an associate or bachelor's degree preferably in Business, Liberal Arts, or Education. 3-5 years of experience delivering training via various methods (eLearning, classroom, webinar) is required. Ability to assemble training material that is professional, concise, and easily understandable by the intended audience. Some knowledge of hospital environments preferred. Solid planning, time management and organizational skills Excellent written and verbal communication skills. Strong English grammar skills required. Requires strong interpersonal and presentation skills. Experience in developing educational curriculum and documentation to deliver an interactive and engaging training strategy, using a blend of live demonstrations, hands-on exercises, and eLearning modules. Experience using ERP products (1+ years), Workday ERP preferred. Demonstrates customer-oriented service excellence principles, as outlined in UHS Corporate standards. Proficient in Microsoft Excel, Word, PowerPoint and Outlook Able to quickly learn new software and business processes. Experience using collaborative tools like Google Docs and SharePoint. Travel Requirements: Up to 50% travel during 3 months leading up to go-live events, standard travel up to 25%. This opportunity provides the following: Challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match Generous Paid Time Off *UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or **************.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Operations Analyst Location: Philadelphia PA Duration: 6 months Handles most of the admin tasks and will support operations group will have interaction with all level This person will hold our monthly meetings with whole customers maintaining internal distribution list and calendar(Outlook) at least 1 year experience in admin Opportunities to do some high level projects based on business needs College degree This person will be working in excel, Powerpoint, well versed with MS office(easy ones, only trackers) Healthcare industry knowledge preferred Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]