CLO Investment Operations Associate
Operations associate job in New York, NY
A NY-based Fixed Income Asset Manager is looking for a fixed-income investment operations Associate to work directly with portfolio managers and the operations team to manage operational aspects of the existing book and to assist with expanding and improving operational systems and processes in the future. Candidates must have a deep understanding of bank loans, Collateralized Loan Obligations (CLOs), and other complex fixed income structures.
Client is seeking candidates who (1) understand the fixed income market, bond math, and underlying mechanisms rather than simply processing tasks, (2) are detail-oriented, and (3) possess advanced Excel skills.
Responsibilities:
Monitor all MBS, CLO, ABS, and related derivative trades
Reconcile, clear, and settle all fixed-income and derivative trades
Work closely with major sell-side trading counterparties on all trading operations issues
Monitor all the data that enters the firm's portfolio management, performance, and accounting systems
Requirements:
Must have 1-2 years of front-office structured products trading desk experience
Must have 2+ years of relevant fixed-income trade capture, settlements, and operational experience related to MBS, CLO's and other securitized fixed-income products
Must 1) understand the market, bond math and underlying mechanisms rather than simply processing tasks, (2) are detail-oriented, and (3) possess advanced Excel skills.
Must have structured product knowledge
Strongly prefer candidates who have experience working with Charles River's Order Management System
Must have experience reviewing and analyzing term sheets and credit agreements
Superior communication skills
Must have experience working with both external clients and internal operations
Must have Excel and MS application experience
Must be looking to join a top-tier organization that can offer career growth opportunities
Client can only hire US Citizens or Permanent Residents- No Visa sponsorship
Keywords: Middle and Back Office, Operations, Charles River, Structured Credit, MBS, CLO, Trade Capture, Settlements, Reconciliation, Fixed Income, Derivatives, Term sheets, credit agreements
Please send resume to jeg@analyticrecruiting.com
Operations Associate
Operations associate job in New York, NY
About Harbor.ai: Harbor.ai is transforming the specialty insurance market with a platform-first approach to excess and surplus lines. We serve carriers, brokers, and MGAs by automating complex underwriting workflows and streamlining the quote-to-bind process. Our technology enables faster, more accurate placement decisions in a market segment that demands both speed and precision. Founded in 2018, we're a venture-backed InsurTech based in New York City, working with leading carriers and expanding our enterprise partnerships.
Note: This role is 100% on-site at our Corporate Headquarters in New York City.
Basic Qualifications
Bachelor's degree
2+ years of experience in operations, program management, or related operational roles
Track record of managing cross-functional projects and driving initiatives to completion
Preferred Qualifications
Experience in insurance operations, InsurTech, or FinTech environments
Familiarity with specialty insurance workflows (surplus lines, underwriting, or broker operations)
Experience in fast-paced technology or startup environments
Key Responsibilities
Drive operational initiatives that support insurance workflow automation and process improvements
Collaborate with product, engineering, and business development teams to execute strategic priorities
Manage cross-functional projects related to carrier partnerships, broker operations, or platform enhancements
Coordinate meetings, project timelines, and resource allocation across teams
Prepare regular status updates and operational reports for leadership
Support data-driven decision making through operational analytics and process metrics
Required Skills & Experience
1+ years in program or operations management with proven execution track record
Strong analytical and problem-solving capabilities, particularly around process optimization
Excellence in stakeholder management and executive-level communication
Proficiency with project management tools and productivity platforms
Demonstrated ability to document processes and identify operational improvements
Success Traits
Strong ownership mindset with exceptional attention to detail
Thrives in fast-paced, dynamic startup environments
Professional maturity with sound judgment in ambiguous situations
Adaptable and collaborative across all organizational levels
Comfortable navigating insurance industry terminology and workflows
Please note that any emails from recruiters will be printed, then ceremoniously disposed of.
Working with Harbor.ai
Harbor is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to ********************
Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.
Harbor is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Harbor, its employees, and others as required or permitted by law. Additionally, Harbor.ai participates in the E-Verify program in certain locations, as required by law.
Harbor is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you need assistance or an accommodation due to a disability, you may contact us at ********************
Data Operations Admin (only USC and GC) _pv
Operations associate job in Bethpage, NY
Data management, Data integrity management
Data entry into Clarity and Outlook
Basic Clarity tool administration and troubleshooting
Database experience - Oracle, MySQL, NoSQL
Process/documentation review
Basic user acceptance testing
Sharepoint
Jira
Confluence
Operations Coordinator
Operations associate job in Farmingdale, NY
Summary /Objective
We are seeking a highly organized and detail-oriented Operations Coordinator to support our Swim and Gym Business. This role will be pivotal in ensuring smooth day-to-day operations, driving team efficiency, and supporting execution across sales, service, logistics, and marketing initiatives. The Operations Coordinator will serve as the central point of communication between internal teams, swim teams, and external partners to deliver a seamless customer experience.
Position Responsibilities and Accountabilities:
Operational Support
Assist in managing day-to-day operations of the DTC Swim and Functional Fitness channels.
Coordinate team order processing, fulfillment, Inventory, PC Forecasting, and customer service inquiries.
Track and manage seasonal timelines for product launches, promotions, and events.
Communication & Coordination
Act as a liaison between swim teams, Gyms, sales, customer service, and internal departments.
Manage schedules, meeting agendas, and follow-up action items for the sales leads.
Maintain clear communication channels with swim teams and gyms to ensure accuracy and satisfaction.
Data & Reporting
Prepare weekly and monthly reports on sales performance, order status, and service metrics.
Monitor inventory levels for products and communicate replenishment needs.
Support financial tracking, including invoicing, billing accuracy, and payment follow-ups.
Process Improvement
Identify operational bottlenecks and propose solutions to improve efficiency.
Help develop standard operating procedures (SOPs) for swim team order management.
Coordinate trunk stock to ensure immediate availability for customer distribution on-site or via FedEx/UPS. Keep accurate inventory records and conduct monthly audits to manage stock levels efficiently.
Ensure compliance with company policies and service-level commitments.
Event & Program Support
Assist in planning and execution of Team activations, fittings, and promotional events.
Support marketing initiatives including email campaigns, digital content, team communications, and events.
Qualifications and Experience:
Bachelor's degree in Business, Sports Management, Operations, or related field preferred.
3+ years of experience in operations, customer service, or account coordination (sports, apparel, or consumer goods industry a plus).
Strong organizational and project management skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite, Google Workspace, and CRM/order management systems.
Detail-oriented, proactive, and comfortable working in a fast-paced, team-oriented environment.
Junior Operations Associate
Operations associate job in New York, NY
Role: Junior Operations Associate at Urban Umbrella
Department: Operations
Job Type: Full-time (Entry-Level)
- ******************************
Founded in 2009, Urban Umbrella emerged as a winner of the urban SHED international design competition, led by the New York City Department of Buildings. They are the only company to challenge the norms of scaffolding in 50 years. Today, Urban Umbrella is an urban design and media company best known for its premium white sidewalk scaffolding that has reimagined the streets of NYC and other metropolises. Our scaffolding has benefited commercial real estate owners, tenants, and their customers by reducing construction disruption, promoting pedestrian safety, and increasing commercial visibility. With nearly a decade of experience, our designs and the Urban Umbrella brand itself have reached far beyond construction and into premium events, outdoor media and a wide range of custom signage designs.
Role Overview
We're seeking a Junior Operations Associate to join our growing Operations team. This is a hands-on, high-visibility role supporting project management, logistics, finance, and data analysis across Urban Umbrella's active construction portfolio.
You'll work closely with Operations leadership to keep projects on track, analyze key performance metrics, and streamline collaboration across design, sales, and operations teams. This is an ideal entry-level opportunity for a college graduate who's eager to gain exposure to real-world project execution, operations strategy, and data-driven decision-making in the built environment.
Start Date
June 1, 2026
Key Responsibilities
Support Project Managers in coordinating schedules, deliverables, and communication across multiple projects.
Assist with operational logistics - vendor coordination, financial reporting, and field team scheduling.
Maintain organized project records, including cost tracking, contractor data, and material documentation.
Analyze project and contractor spend data to identify trends, performance insights, and cost-saving opportunities.
Prepare and update internal dashboards and reports for leadership visibility.
Collaborate with sales, finance, design, and engineering teams to ensure smooth project execution and information flow.
Contribute to process improvement by identifying inefficiencies and proposing system or workflow enhancements.
Support general administrative needs for the Operations department
Qualifications
Bachelor's degree in Business, Engineering, Construction Management, Architecture, or a related field.
Strong analytical and quantitative skills; proficiency in Excel or Google Sheets required.
Exceptional organizational and communication skills.
Ability to manage multiple tasks in a fast-paced, team-oriented environment.
Interest in project management, construction operations, or urban design.
Bi-lingual (English & Spanish preferred)
Why Join Urban Umbrella
Gain hands-on experience with complex construction projects across NYC.
Learn directly from experienced PMs and designers.
Contribute to real decisions through project data analysis and operational reporting.
Build a foundation for career growth in project management or operations leadership.
Work with a company that's transforming how cities build and look.
Compensation & Benefits
Competitive entry-level salary based on experience ($65k-90k)
Health, dental, and vision insurance
Paid time off
Opportunities for professional development and advancement
Hotel Operations Coordinator
Operations associate job in New York, NY
The Hotel Operations Coordinator serves as a central support role ensuring seamless day-to-day operations across all hotel divisions, including Housekeeping, Engineering, Front Office, and Guest Services. This position plays a critical part in the rollout and ongoing management of Casa Cipriani's new hotel operations platform designed to automate service tasks, track guest requests, coordinate maintenance, and enhance communication between teams. The Coordinator helps bridge operational departments, ensuring technology, service, and efficiency align with Casa Cipriani's standards of Culture, Authenticity, Simplicity, and Elegance.
Key Responsibilities
System Implementation & Management
Assist in the launch, configuration, and continuous optimization of the hotel's new operations system (e.g., HotSOS or equivalent platform).
Coordinate system training sessions and ensure departmental adoption across Housekeeping, Maintenance, and Guest Services.
Monitor service orders, work orders, and preventive maintenance schedules to ensure timely and accurate completion.
Track and analyze system data to identify efficiency opportunities and recurring service issues.
Guest Service & Communication Coordination
Manage guest service requests in real time, ensuring prompt follow-up and interdepartmental communication.
Maintain accurate records of guest preferences and service history within tracking system to personalize future stays.
Support Front Office and Guest Relations teams in monitoring arrivals, VIP requests, and room readiness.
Housekeeping & Maintenance Support
Oversee daily room status updates and coordinate housekeeping priorities with maintenance needs.
Log and follow up on all Out-of-Order (OOO) and Out-of-Service (OOS) room statuses, ensuring rapid turnaround.
Liaise with Engineering to manage preventive maintenance schedules and track completion.
Operational Projects & Administrative Support
Support department heads (Rooms, Housekeeping, Engineering) with project coordination, vendor communication, and reporting.
Maintain key audit logs, supply inventory records, and recurring operational checklists.
Assist with project timelines and reporting for ongoing property upgrades and maintenance cycles.
Cross-Departmental Collaboration
Serve as the communication hub between operational departments to ensure information flows accurately and efficiently.
Participate in regular leadership and service excellence meetings to share insights and process improvements.
Support special initiatives led by HR and Operations related to training, sustainability, and guest experience innovation.
Qualifications & Skills
2+ years of experience in luxury hotel operations, preferably within Rooms, Housekeeping, or Engineering.
Proficiency in property management and service coordination platforms (e.g., HotSOS, Opera Cloud, SevenRooms, PeopleVine).
Strong analytical, organizational, and communication skills.
Demonstrated ability to manage multiple priorities in a fast-paced, service-driven environment.
A proactive, tech-savvy mindset with attention to detail and a commitment to hospitality excellence.
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
Operations Coordinator
Operations associate job in New York, NY
Our client, a real estate management team, is seeking a part time candidate to manage their operations in New York. This role will be around 30 hours a week and the schedule will vary based on the needs of the firm and candidate. This is a wonderful opportunity for someone looking for a flexible 30-hour work week in addition to another part time role or school.
Salary: $45,000-50,000k
Office Location: Midtown, NYC
Responsibilities:
Manage day to day operations for leasing team including organizing showings and logistics for new tenants
Coordinating and scheduling with external vendors to address facilities upgrades and inspections
Act as first point of contact in New York including conducting in person apartment tours to prospective candidates
Managing preliminary paperwork and documentation for tenants and firm
Other ad hoc duties and projects
Qualifications:
Extremely organized and trustworthy
Excellent verbal and written communication skills
Flexible in person office availability during the first 60-90 days
Please submit your resume for consideration!
You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
Business & Growth Associate
Operations associate job in New York, NY
WALTER is seeking a highly motivated and results-driven Business Development
Executive to develop its clean-out, relocation, and recycling services for
organizations seeking to dispose of unwanted materials securely and responsibly.
You will lead new business development, build strategic partnerships, manage the
full sales cycle, and close deals. Reporting directly to the CEO, you will play a key
role in driving revenue growth and expanding WALTER's client base.
About Us
WALTER is an environmental recycling social enterprise with a dual mission:
To have a positive environmental impact through responsible recycling of materials.
To create job opportunities for young adults facing barriers to employment in Brownsville, Brooklyn.
What You'll Do
Identify and build trusted relationships with office managers, operations leaders, facilities teams, and property managers responsible for office, warehouse, or retail clean-outs, relocations, or reorganizations.
Position WALTER as a single-source partner for the responsible removal, recycling, and redistribution of unwanted materials.
Manage the entire sales process - from prospecting and lead qualification through proposal, negotiation, closing, and ongoing account management.
Develop customized service proposals for clean-out, decommissioning, and recycling projects that meet each client's operational needs and sustainability goals.
Stay alert to upcoming moves, office closures, and renovation projects to anticipate client demand.
Grow existing accounts through repeat projects and referrals, ensuring long-term client satisfaction and partnership.
Collaborate with the CEO to refine go-to-market strategies targeting SMBs, property managers, office managers, and sustainability teams across multiple sectors.
Represent WALTER at local and industry events, networking with facilities, logistics, and sustainability professionals.
Maintain CRM accuracy, pipeline visibility, and performance reporting.
Meet and exceed quarterly sales and client satisfaction targets.
What We're Looking For
3-5 years of B2B experience (commercial real estate services, construction, facilities management, or environmental services a plus).
Strong pipeline management, negotiation, and closing skills.
Ability to work autonomously, prioritize effectively, and thrive in a fast-paced environment.
Excellent written and verbal communication skills.
Passion for environmental and social impact; startup or sustainability experience is a plus.
Success in This Role Looks Like
Building a qualified pipeline valued at $500K+ within the first year.
Securing partnerships with key clients and strategic partners across NYC.
Consistently achieving quarterly activity and revenue goals.
Demonstrating a strong alignment between business growth and WALTER's social and environmental impact.
Where You'll Work
You will be based out of our office in Brownsville, Brooklyn. Some travel within the NYC metro area will be required for client meetings, site visits, and networking events.
Core Skills & Qualifications
Pipeline Development and Management
Strategic Prospecting and Account Research
Discovery, Needs Assessment, and Customized Proposals
Data-Driven Sales Analysis and Forecasting
Relationship Building and Stakeholder Management
Self-Starter, Highly Organized, and Collaborative Mindset
Impact
Every client you bring onboard helps divert valuable materials from landfill and
creates employment opportunities for young adults in Brownsville. Your success
directly drives both environmental and social impact.
Compensation & Benefits
Competitive base salary ($70K-$90K) plus commission (On-Target Earning up to $110K+).
Healthcare plan enrollment after 3 months.
Paid vacation and holidays.
Performance-based bonuses and growth opportunities available as WALTER scales.
Mission-driven, inclusive, and collaborative company culture.
Diversity & Inclusion
WALTER is an Equal Opportunity Employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
People with a criminal record are encouraged to apply
Ability to Commute:
Brooklyn, NY 11207 (Required)
Ability to Relocate:
Brooklyn NY 11207: Relocate before starting work (Required)
Work Location: In person
Ecommerce Operations Specialist - European Expansion
Operations associate job in New York, NY
About the Company
We are a leading licensed home goods brand dedicated to combining design, quality, and innovation across global markets. As we continue our strategic expansion into Europe, we are seeking an experienced Ecommerce Project Manager to drive operational efficiency, business growth, and data accuracy and analysis across multiple ecommerce platforms. This role is ideal for a professional with a strong foundation in ecommerce systems, ERP management, understanding of logistics and operations, and analytical reporting who thrives in a structured, results-driven environment.
Position Summary
The Ecommerce Project Manager will play a pivotal role in managing cross-functional ecommerce operations to support the company's European market expansion. This role requires strong project management skills, analytical capability, and business acumen to oversee system accuracy, sales performance, and operational integrity across multiple online channels. The ideal candidate combines technical fluency in ERP systems with strategic problem-solving and a keen attention to detail.
Key Responsibilities
1. Ecommerce Operations & Platform Management
Oversee product listing maintenance, pricing accuracy, and availability across European ecommerce marketplaces.
Coordinate cross-functional activities with logistics, marketing, and merchandising teams to ensure timely product launches and updates.
Ensure all product data is accurate, compliant with local market requirements, and consistent with internal systems.
Support ongoing alignment between ecommerce platforms, ERP systems, and reporting tools to streamline operations.
2. Marketplace Expansion
Lead the launch of new ecommerce platforms expanding our reach in the regional marketplaces throughout Europe.
Collaborate with business stakeholders to gather all required documentation for onboarding new sales channels.
Review and interpret marketplace agreements and contracts to ensure compliance and operational readiness.
Work cross-functionally with technical, logistics, and business teams - as well as external partners - to define workflows, establish system connections, allocate resources, and manage the end-to-end process of platform setup, testing, and go-live execution.
3. ERP & Billing Support
Enter sales, expenses, and related transactions into the ERP system to maintain accurate financial and operational records.
Monitor inventory movement across marketplaces, ensuring all stock levels, transfers, and returns are accurately reflected in the ERP.
Reconcile marketplace and system data regularly to ensure reporting integrity and prevent discrepancies.
Collaborate with accounting and logistics teams to support billing accuracy, order tracking, and fulfillment reporting.
3. Analytical Reporting & Data Management
Develop and maintain reports tracking ecommerce performance, sales trends, and inventory metrics.
Leverage data insights to identify growth opportunities, performance gaps, and optimization potential.
Utilize advanced Excel functions (Pivot Tables, VLOOKUP) and ERP data exports for ongoing analysis.
Provide senior leadership with regular updates on channel performance, operational KPIs, and inventory health.
4. Customer Experience & Support
Manage customer inquiries and order-related issues with timely, accurate responses to ensure a consistent and high-quality service experience.
Monitor customer review to identify and flag recurring issues or opportunities to improve experience and retention.
5. Market & Competitor Research
Conduct research on European ecommerce trends, emerging platforms, and competitive activity.
Provide recommendations on listing strategies, regional optimizations, and enhancements to product imagery and content assets to ensure listings remain best-in-class within each marketplace.
Stay informed on relevant regulatory or logistical developments affecting ecommerce operations in Europe.
6. Project & Administrative Support
Manage workflows, timelines, and project deliverables across departments to ensure timely execution.
Maintain accurate documentation of processes, trackers, and standard operating procedures.
Support process automation and system improvement projects to enhance scalability and efficiency.
Qualifications
3+ years of experience in ecommerce, operations, or project management, ideally within consumer goods or retail.
Strong analytical and data management skills, with proven ability to translate insights into actionable decisions.
Proficiency in Excel (VLOOKUP, Pivot Tables, and conditional formatting).
Understanding of inventory, billing, and order management workflows.
Excellent organizational, communication, and cross-functional coordination skills.
High attention to detail and accuracy in data handling and reporting..
Nice to have:
Bachelor's degree in Business, Marketing, Ecommerce, or related field.
Hands-on experience with ERP systems (e.g., Acumatica, NetSuite, SAP, Oracle)
Experience in European Marketplaces
Fluency in an additional European language
Why Join Us
Join a globally recognized home goods company during a key phase of European expansion.
Collaborate with experienced ecommerce and cross-functional teams in a dynamic, growth-oriented environment.
Contribute to strategic initiatives shaping the future of our international digital business.
Enjoy competitive compensation, comprehensive benefits, and growth opportunities.
Featured benefits
Medical insurance
Vision insurance
Dental insurance
401(k)
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
Marketing Operations Associate
Operations associate job in New York, NY
Titan is an award-winning wealth manager with a mission to increase our generation's compound growth rate. We plan to do this by putting a human wealth advisor in every pocket. Historically, wealth managers have been accessible to only the ultra-wealthy. With Titan, they're available to everyone. We harness frontier technologies like artificial intelligence to build a platform that gives advisors superpowers, enabling them to serve clients they historically never could. Backed by a16z, General Catalyst, Sam Altman, and many others, we manage over $1 billion in assets for clients across the country.
Why Join Titan
For the right person, we believe Titan will be one of the most rewarding jobs they ever have.
* Ambitious Vision: When we put private wealth management in every pocket, we'll make a legacy-defining impact in growing our generation's wealth to new heights.
* Critical Why Now: The advent of LLMs unlocks our vision to democratize personalized wealth management for everyone. This drives our urgency every day.
* Disproportionate Impact: We're still at the beginning of our journey with a small team, which means your impact at Titan will disproportionately matter.
* Vibrant In-Person Culture: We thrive on being a high-touch team, working together in the trenches in person (you'll see our founders in office every day).
* Compensation: Titan offers competitive cash compensation and well-above-market equity packages because we want every team member to be an owner.
* World-Class Investors: We're backed by top investors who share our bold vision, including a16z, General Catalyst, Y Combinator, and Sam Altman.
Role Overview
As a Marketing Operations Associate at Titan, you'll be the executional backbone of our marketing team - turning strategic direction into live, measurable campaigns from setup to post-launch.
You'll work directly with our Head of Growth to build, launch, and maintain initiatives across paid, SEO, lifecycle, and content channels.
This role is for someone who thrives in the details: you love getting things out the door, keeping systems clean, and wearing different marketing hats.
What You'll Do:
* Campaign Execution & Coordination: Executing on launching campaigns across paid, and organic channels (Google, Meta, TikTok…), managing timelines, creative assets.
* Lifecycle & CRM Support: Implement lifecycle campaigns in Braze or HubSpot based on defined logic and triggers, and support audience segmentation, tagging, and data hygiene.
* Support SEO & GEO strategy: Keyword optimizations, linking hygiene, backlinking, and affiliate strategy execution.
* Support Growth Tactics: you'll help evaluate, and execute on creative, measurable and impactful growth tactics for the business - including developing sales funnels and generating high quality leads.
* Campaign metrics and build lightweight reports (from HubSpot, Braze, or GA4) to track conversions, engagement, funnel health, and draw actionable insights from.
Qualifications:
* Minimum 2 years + experience in advertising, marketing, or Fintech.
* Experience in CRM or lifecycle a bonus - Braze, klaviyo, iterable, or similar
* Experience working with paid channels (Paid social, SEM etc)
* Proficiency in marketing tools such as HubSpot, Braze, n8n, or similar.
* Proficiency in building reporting dashboards in Google Sheets or similar.
* Experience launching and maintaining campaigns across paid, email, or social channels.
* Degree in Marketing, Communications, PR, Advertising. Experience with Finance a bonus.
Associate, Tax Operations
Operations associate job in New York, NY
We are hiring an Associate, Tax Operations to support the tax department in our NYC office. This position is open to candidates interested in a full-time role. This is a great opportunity to help support our rapidly growing firm.
Responsibilities
Assist with monthly invoicing and billing for tax managers and family office team
Answer incoming calls and assume other receptionist duties when needed
Assist with scanning, filing, and creation and maintenance of client folders
Generate memos, emails, letters and reports when appropriate
Assist with e-filing and maintaining e-file records and e-file log
Filing final signed tax return and family office information, notice responses, and other signed documents in client files
Assisting with engagement letter preparation, filing and data base
Process tax returns for clients
Assist with tracking of corporate card expenses and expense reports
Prepare tax return due date lists on weekly basis
Assist with some basic bookkeeping for our family office team as needed which includes bank reconciliations, Quickbooks reports, etc.
Handle miscellaneous requests as needed
Qualifications
One or more years of bookkeeping experience
1+ year of tax administrative experience preferred
Proficient in Microsoft Excel and Microsoft Word
Familiarity with bookkeeping software such as Quickbooks
Skills and Knowledge
Strong communication and interpersonal skills, both written and verbal
Results and action-oriented in a fast-paced, ever changing environment
Ability to work confidently within varying degrees of ambiguity, manage conflicting priorities, deadline-based tasks and simultaneous projects
Strong judgment and confidence in decision making when appropriate
Attention to detail and accuracy in all work
Strong organizational skills with the ability to prioritize multiple and conflicting tasks
Excellent verbal and written communication skills
We welcome your interest in being a part of the Mariner team. We offer our associates an innovative and challenging place to work with camaraderie and teamwork. We are a growth-oriented, entrepreneurial culture that respects people and values talent, experience and ambition.
EOE/M/F/D/V
#LI-NP1
Auto-ApplyAssociate, People Operations
Operations associate job in New York, NY
Job Title: Associate, People Operations
Team: People & Operations
Employment Type: Full-Time
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students followed by support that lasts through graduation.
Together, our ambition is to help rebuild the middle class and revitalize the American Dream.
To learn more, take a look at Braven's Jobs Report.
About the Role:
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate, People Operations to support the execution of core People Operations functions, with a primary focus on our non-exempt, part-time, and temporary staff who directly support Braven's Leadership & Career Accelerator course (the Accelerator). The Associate will play a critical role in ensuring accurate and timely payroll processing, maintaining data integrity across our people systems, supporting onboarding and offboarding processes, and responding to routine requests from People Operations.
The Associate will independently manage routine operational tasks and processes, make recommendations to improve efficiency, and escalate exceptions or compliance risks as appropriate. The role regularly collaborates with internal stakeholders and our PEO/HRIS provider (ex. TriNet) while following established policies and guidance.
This role is part of the People & Culture team and reports to the Director, People Operations.
What You'll Do
People Systems, Data & Operations 40%
Execute onboarding and offboarding processes for non-exempt and temporary staff (interns, graders, substitute leadership coaches, coaching partners):
Onboarding: preboarding communications, preparation of offer letters, background checks, I-9 verifications in E-Verify, and collaboration with IT on equipment provisioning.
Offboarding: Process terminations and collaborate with IT on equipment returns.
Serve as the first point of contact for incoming People Operations requests related to non-exempt and temporary staff, ensuring timely execution in partnership with the Associate Director and according to established service level agreements (SLAs) in our People Operations portal (Jira).
Maintain staff personnel records and collect all required forms and documentation.
Maintain and update people systems (TriNet, personnel records) to ensure accuracy and compliance.
Maintain Braven's organizational chart.
Conduct data audits, changes, and reporting for our people systems (TriNet) and external Google Sheets, including our quarterly TriNet audit and our monthly pay change audit for our Head of People.
Support process documentation and incremental efficiency improvements, with guidance from the Director.
Payroll & Timekeeping 35%
Prepare and execute the full-cycle biweekly payroll preparation process and serve as the primary escalation point for payroll concerns.
Coordinate payroll reminders and communications for hourly teammates and their managers.
Maintain payroll notes; document pay adjustments and leave of absence calculations.
Upload all submitted timesheets to the payroll grid.
Ensure a timely process of payroll activities in accordance with compliance requirements, including hourly employee management.
Collaborate with external professional employer organization (PEO) team members (TriNet) and Finance, including payroll contacts, and ensure accuracy in processes and data input for employee population.
Manage timekeeping initiatives and requirements, including reporting on paid time off (PTO), sick time, and in-office attendance for all staff.
Increase efficiencies throughout payroll preparation: communications to staff and managers, TriNet submission processes, payroll meetings, and payroll changes documentation with support from the Director and Associate Director, People Operations.
Develop and maintain resources for Braven staff about timekeeping, the payroll process, scheduling, systems, and training.
Coordinate and track payments for employees while on various leaves of absence in partnership with our TriNet leave of absence team and Sparrow.
General Support and Other Duties 25%
Communicate and socialize company-wide People Operations updates and content to staff.
Collaborate with the Associate Director and Senior Coordinator, People Operations, to effectively complete team goals (OKRs).
Identify and mitigate risk in people operations processes, and independently escalate critical compliance issues as needed.
Other duties as assigned.
Requirements
Minimum Requirements
Bachelor's degree
1-2 years of People Operations/HR experience
1-2 years of experience managing people systems (PEO, HRIS)
Preferred Qualifications
1-2 years experience running and managing payroll
Genuine passion and love for People work and deep understanding that it is a vital part of any organization
Excellent capacity to independently discern what work is most important and take responsibility for actions, tasks, and deadlines
Proven ability to adapt, effectively manage time, meet deadlines, and manage competing priorities
Ability and comfortability with building and iterating; capable of crafting innovative solutions while continuously refining and improving existing processes.
Growth mindset with a focus on continuous learning, embracing mistakes and failures as learning opportunities
Dedication to maintaining confidentiality and professional integrity
Proactively communicates with manager and peers to maintain workflows and inform stakeholders
Strong appetite for professional development, passionate about learning new things, and not afraid to admit when you don't know something
Excellent attention to detail
Experience working cross-functionally to build relationships, influence peers, and collaborate
Ability to effectively give and receive positive and corrective feedback
Proficiency in G-Suite (especially Sheets), Slack, Jira, People systems
Experience working with a PEO provider (such as TriNet) preferred, but not required
Exemplification of Braven's core values
Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population.
Work Demands
Ability to work in-person in Newark or New York
Ability to travel roughly 4 times per year for team meetings
Additional Requirements
Authorized to work in the U.S.
Braven doesn't offer employment visa sponsorship
Application & Interview Process
While the interview process may vary slightly, the general process will be:
Phone screen with Talent Team member
Performance Task
Interview with Hiring Manager
Panel Interview with Key Partners
Reference Checks
Benefits
Compensation and Benefits
The salary for this position, which depends on prior work experience and our assessment of your demonstrated fit for the role, will likely be between $56,900-$71,100. This is a full-time regular, exempt, and benefits eligible position where you will be working at 100% capacity. Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the application process.
Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include:
Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
Coverage of 85% of health insurance premium for employee and dependents
12 weeks of paid parental leave
A one-month paid sabbatical after 4 years on staff
Location
We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of New York, NY or Newark, NJ. We believe in the magic, connection, and collaboration that happens when people work together face-to-face and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week.
Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.
Auto-ApplyInvestor Operations - Associate
Operations associate job in New York, NY
Jefferies Credit Partners LLC (“JCP”) is a leading private credit manager and the asset management arm of Jefferies Finance LLC (“JFIN”). JFIN was founded in 2004 as a 50/50 joint venture between Massachusetts Mutual Life Insurance Company (“MassMutual”), a global, diversified life insurance and financial services organization, and Jefferies, a leader in global investment banking. JFIN is a commercial finance company that primarily arranges, manages, and invests in senior secured loans to corporate borrowers, with approximately $23BN of investable capital. JCP is the investment management division of the Firm and invests primarily across three private credit strategies: Large Cap direct lending, Middle Market direct lending, and private credit CLOs. JCP provides investors with access to its investment opportunities through various products including commingled funds, business development companies (“BDC”), separately managed accounts, and securitized products.
Investor Operations - Position Overview:
We are seeking a motivated experienced Associate to support investor operations primarily for our BDC, and other products as needed. This is a newly created role given the growth and expected momentum of the firm and the BDC. The candidate will focus on supporting and managing the onboarding of investors, and will require coordination with advisors, custodians, administrator, transfer agent, treasury and distribution platforms. While this is an operational-focused role, we are seeking a candidate who is comfortable communicating often with advisors and other JCP teams. This role will liaise closely with the Finance, Business Development, and Legal and Compliance teams. Primary duties and responsibilities include but are not limited to:
Job Description:
Assist in the operational aspects of onboarding investors to the BDC and other products, including subscription document coordination and AML review with the administrator, transfer agent and with distribution platforms
Provide real-time updates to advisors, finance, and business development teams during the onboarding process
Track incoming wires from investors against completed subscription agreements
Handle any operational inquiries and questions from advisors and investors during onboarding and throughout the investment hold period
Identify, develop and document operational procedures for ongoing fund maintenance both internally and with distribution platforms
Develop strong understanding of distribution partners' operational platforms
Assist in ongoing ad hoc projects to support the BDC and its expansion with the Business Development team
The successful candidate must have:
Bachelor's Degree
4-6 years of financial industry experience; BDC or open-ended fund experience is preferred but not required
Understanding of financial advisor and distribution platforms
Experience with onboarding investors and understanding of subscription document package is preferred
Fluency with Microsoft Office applications (including Excel, Word and PowerPoint)
Strong verbal and written communication skills
Ability to identify and summarize issues and recommendations
Flexibility to work towards demanding deadlines and high priority deliverables outside of standard business hours
Must be self-started; able to work independently and also with other teams
Unquestionable integrity and work ethic
Primary Location Full Time Salary Range of $120,000 - $130,000.
Auto-ApplyRevenue Operations Associate
Operations associate job in New York, NY
At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk.
Our Ethos
Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all.
Role Overview
We're hiring a Revenue Operations Associate to make sure potential clients have a smooth experience with Rain from the very first meeting until their contract is signed. This role is focused on keeping our sales process organized, ensuring follow-ups happen on time, and making sure the right people at Rain are looped in at the right stage.
What You'll Do
Make sure we hit all the key touchpoints with clients - from the first call through to the signed contract - so nothing falls through the cracks.
Keep HubSpot up to date with all client activity, meetings, and next steps.
Keep deals moving by updating BD, Partnerships, Legal, and Compliance teams asynchronously, and by running weekly standups to align on next steps.
Track pipeline progress and prepare simple reports on status and conversions
Create and improve processes to make the sales cycle smoother and faster.
Help prepare proposals and contracts and coordinate across teams.
What you will bring to Rain
2-4 years of experience in sales support, revenue operations, or client operations at a high-growth startup (ideally Series A/B stage).
Proven track record managing a sales pipeline and client lifecycle in HubSpot (or a similar CRM), including building reports, workflows, and dashboards.
Demonstrated ability to keep complex, multi-team processes organized and on track, with strong attention to detail.
Clear, professional communicator who can confidently engage with both clients and internal stakeholders.
Experience thriving in a fast-moving, changing environment where priorities shift and processes are still being built.
Desirable but not mandatory
Working on designing revenue strategies.
Experience in fintech products and services.
Benefits
Our team works hard, so we make sure our benefits do too. Here's what you can expect as a Rainmaker:
Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.
401(k) with matching: Invest in your future, just like we're investing in ours.
Ownership that matters: Every team member gets equity because we believe in building together.
Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.
Unlimited PTO: Because time to rest and reset is just as important as time to ship.
Product-first perks: Monthly budget to test our cards and features like a real user.
Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.
Home office setup: One-time stipend to create a space that works for you.
Team connection: Frequent company events, team dinners, and offsites to stay connected.
Auto-ApplySpecialized Operations Associate - Saks Digital Return
Operations associate job in New York, NY
is All About Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department. Who You Are:
* Demonstrates comfort in flexing all communication styles and establishes positive interpersonal relationships
* Evaluates progress against key performance drivers and assess organizational opportunities and risks
* Drives positive outcomes through objectives and measures while monitoring progress and results
* Consistently generates and shares original ideas, tackling both simple and complex problems
You Also Have:
* Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.
* Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
* Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
* Ability to work a flexible schedule as per business needs & adheres to Dependability standards
* Demonstrates attention to detail and keeps personal work space organized
* Ability to apply store policies & procedures to help in decision-making
* Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
* Maintains confidentiality when handling issues
* Other store initiatives as assigned by management
As The Specialized Operations Associate, You Will:
General Office
* Opening the store: safe, controller, registers and distributing reports
* Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
* Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages
Jewelry Operations
* Follows Jewelry Standards and Shipping Guidelines
* Receive, verify, and properly book all jewelry in accordance with Company standards
* Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
* Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
* Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
* Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
* Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
* Prepare and submit all special order requests and Statements of Sale when requested
* Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed
Common
* Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
* Assist managers and associates on the selling floor as necessary
* Process Fulfillment orders
* Ad hoc responsibilities as needed
Your Life and Career at SFA:
* Be a part of a team of disruptors focused on stores and redefining the luxury experience.
* Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
* A culture that promotes a healthy, fulfilling work/life balance
* Benefits package for all eligible full-time Associates (including medical, vision and dental)
* An amazing Associate discount
Salary and Other Compensation:
The starting hourly rate for this position is between [$18.68-$23.35 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Operations Associate
Operations associate job in New York, NY
This role is based in our NY Office. Reporting to the Senior Operations Manager, the Operations Associate is an entry-level position, where the individual will be responsible for the complete operational management and full budgetary control of a group of industry leading physical events globally, ensuring achievement of the desired profit margin, accurate execution of conference responsibilities and elevated levels of customer satisfaction.
PRINCIPAL ACCOUNTABILITIES
* Manage end-to-end delivery of 8-12 events each year of varying size, format, and complexity, across a range of geographies.
* Support internal event venue and date selection and negotiate favorable terms for venue contracts, in partnership with the Venue Sourcing Manager.
* Source, negotiate and contract with suppliers.
* Liaise with venues and suppliers on all event requirements and pre-planning tasks.
* Develop creative solutions for new event revenue streams.
* Prioritize customer satisfaction and attention to customer needs, along with a high level of responsiveness to external clients.
* Compile relevant information for clients, inclusive of but not limited to, clear instructions on submitting required materials to us, access times on the day of the event, venue information, networking platform information.
* Manage event hotel blocks and the overall room booking process.
* Execute on contracted sponsorship benefits in conjunction with venues, suppliers and clients.
* Sign off on event signage and other event collateral.
* Organize staffing plans and requirements for each event, including task allocation, travel and accommodation booking.
* Create, update, and forecast the event budgets throughout the event planning process, and manage approval and subsequent payment of all venue and supplier invoices.
* Project manage own events onsite, on both the setup day(s) and event day(s).
Operations Associate
Operations associate job in New York, NY
Operations Associate Job Description We are seeking an experienced Operations Associate to manage a fleet of fifteen cargo vans, box trucks and up to thirty (30) team members. Team members will include drivers, warehouse personnel and any other logistics department personnel. The goal of the Operations Associate position is to assist the Operations Director and team to ensure that business operations is flowing smoothly through the entire shift.
The Operations Associate shall be responsible for:
Oversee and monitor our fleet via the logistics tracking system and track driver progress and performance;
Create or adjust routes on an as needed basis, based on business demand and available drivers on shift;
Resolve daily issues by assisting drivers resolve delivery issues. This includes but not limited to: setting up and mobilizing a rescue plan, vehicle accidents, vehicle breakdowns, locating customer's entrance and locating products on the truck;
Monitor drivers and their performance throughout the shift to ensure that all drivers are fully supported and deliveries made in a timely manner;
Ensure drivers follow accident protocols in the event of an accident whether it involves a third party member or not. Obtain statement and pictures from drivers when an accident has occurred;
Record and report any issues/information coming from the drivers as they complete deliveries to the sales team. (ie: delivery times/window, loading dock/entrance location, etc.);
Collaborate with the Purchasing team to make timely pick ups to restock our inventory;
Collaborate with the Sales team to make timely deliveries and all other customer service related matters;
Pick and pack any orders based on urgency and priority or as needed;
Receive and put-away any products that are delivered into the warehouse;
Process returns that come back from customers with drivers;
Ensure invoices and shipping documents are properly brought back from drivers' route.
Ensure drivers are clocking in and out in a timely manner as they return to the warehouse from their deliveries;
Routinely review routes with the Lead Driver and Operations Director to ensure that the routes provided are the most efficient with the goal to save on cost and deliver in a timely manner;
Provide coverage for other members of the Operations team on an as needed basis;
Enforce company's operational and food safety policies and procedures;
Any other assignments that may be assigned by the Operations Director;
Take and maintain inventory of all logistics and warehouse equipment;
Oversee the entire fleet of vehicles - organize and record maintenance logs for each vehicle to ensure all vehicles are in good standing condition;
Inspect all vehicles after they come back from deliveries to ensure no products/returns left on all the vehicles;
Make sure all vehicles have the required equipment and are functioning properly;
Data Collection to monitor and maintain warehouse and logistics department's personnel performance.
Preference:
3 Years experience in dispatching in a distribution business;
3 Years experience in supervising a crew in a warehouse environment;
Proven organizational skills.
E04JI800rgd74033z46
Investment/Asset Management Operations Associate (Commercial/Real Estate Portfolio)
Operations associate job in New York, NY
**Duration: 12 Months(Hybrid)** **About the Role:** + The Real Estate Operations team support commercial real estate investment activities across the platform. + The preferred candidate will have knowledge of commercial real estate process and operations.
**Key Responsibilities:**
+ Support property and asset management operations among all sectors within Client's Real Estate Americas.
+ Collaborate within the team to on and offboard investments.
+ Work with the team to create an organized document repository system.
+ Assist with updates to client's real estate policies and procedures.
+ Monitor requirements for key risk areas are completed fully and on time.
+ Assist with contact management and communication protocols with third party property management firms.
+ Collaborate cross functionally with Asset Management, Accounting, Legal and various shared service groups within the client.
+ Identifies increased efficiencies and organization within real estate processes.
+ Liaison between marketing and to ensure communication strategy is effectively executed.
**Required Qualifications:**
+ Strong understanding of commercial real estate operations, processes, and investment lifecycle.
+ Familiarity with property and asset management in real estate.
+ Experience onboarding/offboarding real estate investments.
+ Skilled in process documentation, including creating and maintaining policies and procedures.
+ Familiarity with structured document repository/ document management systems (e.g., SharePoint, Box, or similar).
**Education:**
+ BA/BS degree or equivalent practical experience.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Senior Product Operations Associate
Operations associate job in New York, NY
JobID: 210680871 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $91,200.00-$140,000.00 The Card Installments team is dedicated to meeting the borrowing and financing needs of our customers through installment lending solutions. Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across products.
As a Senior Product Operations Associate in Card Installments General Management team, you will contribute to the success of our installment lending products by partnering with the Product, Engineering and Controls teams to ensure and monitor product performance, support process documentation and audit readiness. You will collaborate with cross functional teams to optimize all operational processes. Your attention to detail and analytical skills will be essential in identifying areas for improvement and driving operational excellence.
Job responsibilities
* Monitor, validate and remediate daily exceptions for all Card Installments products, ensuring SLA adherence from Ops partners and engaging remediation teams as needed
* Monitor product performance and report on key operational metrics to identify trends and areas for improvement
* Serve as GM central point of contact for Data & Analytics and Product Managers; lead executive escalations, including research, partner engagement, and share root cause analysis and incident activity with relevant stakeholders
* Coordinate issue management by opening, tracking, and resolving issue from end-to-end
* Track issues and trends, sharing comprehensive information with product and partner teams to inform solutions
* Collaborate with cross-functional teams to implement process enhancements and hold partners accountable for execution
* Provide guidance regarding Card Installments procedural, technical and operational changes requiring standing up a new control process; support the design, documentation, implementation and monitoring of new products and services (process mapping, procedures, contractual obligation with external partners)
Required qualifications, capabilities, and skills
* 4+ years of professional experience
* Ability to write and debug SQL queries and work with large, structured/unstructured dataset (Snowflake/ICDW/Teradata)
* Understanding of basic tech software functionalities (API, logs, JIRA)
* Proven track record of managing production and operational issues
* Strong organizational skills and effective verbal and written communication skills
* Self-motivated individual demonstrating initiative, flexibility, and reliability while working with moderate supervision
* Controls-focused mindset
Preferred qualifications, capabilities, and skills
* 1+ year data analyst experience
* Experience with C3 green screens, Admin Tool, and/or ServiceNow
* Experience supporting product development
* LLM suite knowledge
* Knowledge of Chase organization, processes, systems
Auto-ApplyProduct Operations Associate (MTO) - West Elm
Operations associate job in New York, NY
About the team
The Product Operations team supports the end-to-end product lifecycle from SKU creation and maintenance through eCommerce data management and product launch through the development and implementation of new business processes.
Responsibilities
Manage tasks and projects related to Drop Ship (DS) and Made to Order (MTO) SKU creation, and CGI imagery requests for West Elm brand
Communicate prioritization of requests and changes between cross functional teams, and maintain status of open issues
Partner with merchandising, product development, content production, and eCom partners to facilitate launch of new items
Coordinate cost request template creation and completion, and execute cost or price changes as needed
Manage database of item attributes used for SKU creation, and identify and resolve data discrepancies
Maintain all made to order SKU flags and indicators, and act as subject matter expert for SKU setup and maintenance
Assist with cross-functional projects, process changes, system upgrades, and reporting by having a holistic view of the product lifecycle and merchandising systems
Work with cross functional teams to perform data scrubs and other administrative duties that prioritize integrity of data
Collaborate with the product operations team with a true problem-solving mentality to reimagine cross-functional processes
You...
Love to collaborate cross functionally, you have an innate willingness to dig in and contribute with your team
Are self-motivated, organized, detail oriented, and know how to prioritize in a fast-paced environment
Are a true business owner; comfortable with quick decision making and calculated risk taking
Think innovation is critical in a business environment and supports others in creative thinking
Can oversee granular details and big-picture issues and pride yourself on the quality of your work
Eager to learn, find creative solutions to problems, and assist in training cross-functional partners on new processes
Criteria
2+ years of experience in eCommerce, merchandising, or retail operations
Strong time management and communication skills
Business acumen, analytical thinking, and technical skills
Proficient in Excel and Microsoft Suite
Comfortable with large sets of data
College degree preferred
This role requires being onsite in the Dumbo Brooklyn office
Our Culture & Values
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
Continued Learning
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
The expected starting pay range for this position is $60,000 - $65,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.
Auto-Apply