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Operations associate skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Meegan Feori Ph.D.,
Alexander Nagel Ph.D.
Operations associate example skills
Below we've compiled a list of the most critical operations associate skills. We ranked the top skills for operations associates based on the percentage of resumes they appeared on. For example, 27.9% of operations associate resumes contained customer service as a skill. Continue reading to find out what skills an operations associate needs to be successful in the workplace.

15 operations associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operations associates use customer service:
  • Coordinated and supported Operations Associate in shipping and receiving activities to ensure accuracy, integrity and optimum customer service.
  • Navigate through different applications to provide excellent customer services upon maintaining a relationship between UHC and the medical providers.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how operations associates use sales floor:
  • Carried and placed recently delivered merchandise onto sales floor
  • Move merchandise safely with appropriate equipment (e.g., tubs, carts and flats) between the stockroom and sales floor.

3. Basic Math

Here's how operations associates use basic math:
  • Perform basic mathematical computations to multiply ingredients in a recipe or to determine how many servings a container will hold.
  • Use basic math skills and follow verbal instructions.

4. Portfolio

Here's how operations associates use portfolio:
  • Provided administrative and support functions for general day-to-day office operations including portfolio maintenance, client interfacing, and documentation management.
  • Developed ongoing equity portfolio analysis detailing all key performance drivers critical to oversee equity portfolio management.

5. Work Ethic

Here's how operations associates use work ethic:
  • Exhibited consummate professionalism and work ethic illustrated by fast promotion from Operations Associate to Senior Operations Associate within three-year period.
  • Developed an in-store program to keep our pricing and sales up-to-date to utilize successful work ethics.

6. Math

Here's how operations associates use math:
  • Register inventory Unload trucks Skills Used Time management General Math Skills Verbal Communication Customer Service Resolving Conflict Teamwork Client Relationships
  • Keyed transactions, verified accuracy, made corrections to erroneous data and performed routine math calculations to balance general ledger accounts.

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7. Cleanliness

Here's how operations associates use cleanliness:
  • Performed Store Merchandising Helped maintain the cleanliness of the store Performed operational task
  • Handled facility maintenance and cleanliness.

8. Client Service

Here's how operations associates use client service:
  • Researched regional transportation companies and negotiated haul rates for equipment delivery and client services.
  • Process confidential security trades and transactions for Financial Consultants and Client Service Associates.

9. PowerPoint

Here's how operations associates use powerpoint:
  • Helped support project development by creating documents, spreadsheets, PowerPoint presentations, and informational packets about Wisconsin educational opportunities.
  • Appointed as Project Manager for conceptualization and execution of PowerPoint training curriculum optimized by both internal and external entities.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how operations associates use data entry:
  • Filed correspondence manually and electronically and performed data entry and maintained files and filing systems.
  • Provided administrative support to Department Manager, data entry, and operate general office machinery.

11. Patients

Here's how operations associates use patients:
  • Facilitated in-floor and out-floor's communication and interacted with patients and their family members.
  • Demonstrated ability to manage and organize clinical setting for patients and families.

12. Store Operations

Here's how operations associates use store operations:
  • Increase personal proficiency at store operations tasks; Deliver operational results based on key performance indicators.
  • Facilitated day-to-day store operations by addressing all potential issues in order to develop creative solutions.

13. Excellent Interpersonal

Here's how operations associates use excellent interpersonal:
  • Served as key link between management and mechanics, utilizing excellent interpersonal and communications skills.
  • Required excellent interpersonal, written and communication skills in dealing with inquiries from both internal and external sources.

14. Strong Analytical

Here's how operations associates use strong analytical:
  • Developed strong analytical and troubleshooting skills through the successful completion of difficult assignments for our municipal and industrial clients.
  • Possess excellent verbal and written communication skills, as well as strong analytical, organization and presentation skills.

15. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how operations associates use troubleshoot:
  • Interacted with operations manager to assess, troubleshoot and problem-solve production issues, ensuring timely claims processing and campaign delivery.
  • Communicated regularly with Marketing, Logistics, and Technical teams to troubleshoot and improve customer experience.
top-skills

What skills help Operations Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What operations associate skills would you recommend for someone trying to advance their career?

Meegan Feori Ph.D.Meegan Feori Ph.D. LinkedIn profile

Associate Professor, San Diego Mesa College

My recommendation is to combine your interests and career goals. For example, if you are an avid rock climber, you could apply for an internship with the North Face or start a retail position at an REI near Red Rock, Nevada, a place known for excellent rock climbing. If relocating for your gap year is not possible, then seek out a local option such as working at the nearby climbing gym. Customers are crucial to the fashion industry, enhancing your customer service skills during your gap year will benefit you. You could apply to be a Stitch Fix stylist, a boutique, or a non-profit resale salesperson. Even customer service jobs outside of the fashion industry will build experiences that will enhance your abilities to design, produce, or sell amazing products. Another option is to pursue an entrepreneurial venture. Dedicating yourself to creating an influential Instagram account, podcast, or YouTube channel could showcase your skills and build your network. Opening a Poshmark, Depop, Teespring, Etsy, or another digital retail store could let you apply your skills. Finally, keep investing in yourself through learning. There are many massive open online courses and community college offerings that could further your career.

What soft skills should all operations associates possess?

Alexander Nagel Ph.D.Alexander Nagel Ph.D. LinkedIn profile

Assistant Professor, Assistant Chair, Art History and Museum Professions, Fashion Institute of Technology

Soft skills needed are flexibilities to adapt quickly to new opportunities, to be open to non-traditional career paths. Being organized and responsive to email correspondence, being friendly and kind, having empathy are values that will never be out of fashion. FIT is known for being home to "unconventional minds," and our students are super creative, engaged, and ready to take on challenges.
Do you want to know more?
Read more about what experts have to say about operations associate

List of operations associate skills to add to your resume

Operations associate skills

The most important skills for an operations associate resume and required skills for an operations associate to have include:

  • Customer Service
  • Sales Floor
  • Basic Math
  • Portfolio
  • Work Ethic
  • Math
  • Cleanliness
  • Client Service
  • PowerPoint
  • Data Entry
  • Patients
  • Store Operations
  • Excellent Interpersonal
  • Strong Analytical
  • Troubleshoot
  • SQL
  • PET
  • Excellent Organizational
  • HR
  • Team Work
  • Help Support
  • Securities
  • Cash Management
  • POS
  • Inventory Management
  • Operational Support
  • Process Improvement
  • Customer Orders
  • Account Maintenance
  • Customer Accounts
  • External Clients
  • ACH
  • Client Accounts
  • FDA
  • GMP
  • QC
  • QA
  • RF
  • Corporate Actions
  • Inventory Control
  • Mutual Funds
  • Equities
  • Customer Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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