Top 50 Operations Associate Skills

high Demand

• Increase personal proficiency at store operations tasks; Deliver operational results based on key performance indicators.
• Facilitated day-to-day store operations by addressing all potential issues in order to develop creative solutions.
• Store Operations, Customer Service, Merchandise Processing/ Signing/ Replenishment/ Stocking/ Inventory Control
• Support team members by completing store operations such as physical inventory counts, keeping inventory storage clean and organized.
• Supported team members by completing store operations such as assisting with physical inventory counts.

• Provided behind the scenes support for southern US high end department store operations.
• Managed retail software systems such as SAP and POS to support store operations.
• Applied local store systems and procedures to support T-Mobile store operations.
• Coordinate with operations team and stay compliant with store operations.
• Store Operations Associate- I receive inventory and send out returns.

• Exceeded sales goals annually and managed daily store operations.
• Provide behind the scenes support for store operations.
• Increase personal proficiency at store operations tasks.
• Trained new Store Operations Associates.
• Store Operations Associates Handled monthly physical inventory counts.

• Hired as a full time store operations associate.
• Answer emails regarding store operations Maintain up-to-date lists including list of stores and their corporate contacts Back up for the receptionist
• Core Store Operations Receiving: Performs the process of unloading and sorting merchandise cartons received on trailers.
• Know and use the storesystems to support store operations, including but not limited toSAP.
• Store operations(back end), Inventory, Shipment/Receiving of inventory, Merchandizing Changeout

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high Demand

• Provided administrative support: Data Entry/Texts/Emails/Benefits follow-up for current and potential employees.
• Provided administrative and clerical support including highly sensitive donor data entry.
• Performed data entry of appropriate data into computer systems.
• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development 25.
• Completed data entry for large corporate customers, conduct quality control on daily work processed ensuring service level standards were met.

• Performed various clerical functions which included copying, filing, data entry and scanning paperwork.
• Supported and executed the compensation data entry and analysis for a 500+ employees.
• Locate and correct data entry errors, or report them to supervisor.
• Maintained logs and data entry for company drop safe and returned checks.
• Provided program support and data entry for the Sex Offender Registry.

• Opened new customer checking and savings accounts per data entry.
• Performed data entry and Quality control on the accounts opened.
• Acquired beneficial, scanning, keying and data entry skills.
• Implement QA processes to reduce data entry errors.
• Performed data entry of check images

• Invoice and inventory data entry.
• Lead a Lean Six Sigma Data Entry Quality Kaizen Event in 2014 and implemented several Quick Wins.
• Performed extensive data entry using programs such as Excel, Access, and Colbent.
• Executed Salesforce development, data entry and report creation.
• Assist Over The Rainbow Mortgage) Data Entry 24yrs/Call Center 8yrs /Library Assist.

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high Demand

• Completed position reconciliations to ensure Portfolio Managers were provided with accurate information for making trading decisions.
• Prepared and distributed spreadsheets containing confidential data to Upper Management, Portfolio Managers and Attorneys.
• Provided portfolio manager with accurate security holdings, cash balances and forecasts.
• Valued portfolio holdings and processed daily transactions.
• Create and distribute monthly trading reports to custodians, brokers, the internal Compliance team, and internal Portfolio Administrators.

• Communicated with agent bank representatives, prepared weekly reports for Portfolio Managers to be delivered by Fed Ex commute.
• Maintained our investment security portfolios, working with brokers to obtain up to date information on accounts.
• Reconciled High Yield daily cash reports and provide to Portfolio Managers for trading purposes.
• Processed receipts and deliveries of assets, and account/portfolio cash and security transfers.
• Review deal bookings to resolve P/L and position issues with trading portfolios.

• Reconciled Schedule of Investments and review prior to Portfolio Manager approval.
• Performed daily portfolio accounting, trade processing and settlements.
• Acted as a liaison between portfolio managers and custodians.
• Manage a portfolio of over 500 commercial loans.
• Supported Account Managers, Portfolio Managers and Executives.

• Performed portfolio allocation analysis using Morningstar for 20 investment management clients with total investment capital of $2.6M.
• Achieved process efficiencies with settlement time across entire client portfolio by 100% in first 3 months.
• Directed the Change Request ticket management process for the contract utilizing HP Project and Portfolio Management software.
• Prepared reports and took daily ad hoc requests from portfolio managers.
• Reconciled daily positions and cash for 150+ accounts Facilitated trade settlement Maintained data integrity in Charles River for portfolio managers

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high Demand

• Improved management decision making through streamlining of Operational Review and Equity summary reports, quarterly valuation and market value sign-off processes.
• Performed extensive multitasking to oversee management and administration of both equity and fixed income trades including syndication operations.
• Developed ongoing equity portfolio analysis detailing all key performance drivers critical to oversee equity portfolio management.
• Executed Canadian equity and fixed income agency orders using proprietary OMS system.
• Oversee settlement of international equity and fixed income securities.

• Monitored and resolved potential Buy-ins on equity trades.
• Implemented a filing system for equity research team, reducing amount of time to locate reports by 80%.
• Executed trades of equity and equity derivatives, fixed income products, and mutual funds on behalf of advisers.
• Managed accounts for hedge funds; responsible for figuration and booking of debt, equity, and derivative trades.
• Performed backup to Equity Operations Manager, processing trades, and sending electronic trade confirmations for all transactions.

• Processed and posted all internet, AFT, commercial, participation, home equity, and manual payments.
• Identified, reconciled & resolved all equity, equity options and commodity futures position breaks / fails.
• Booked total return swap coupons, equity swap financing resets, and dividends for equity swap baskets.
• Reviewed and explained all cash and position breaks in the equity portfolios on daily basis.
• Calculated monthly ASE registration fees and prepared reports for domestic Fixed Income and Equity Securities.

• Analyzed class action lawsuits against equity issuers and calculate claim amounts when applicable.
• Reconciled T+1 position and cash breaks for futures, FX and equity holdings.
• Acted as liaison between Parametric equity managers and third party fixed income managers.
• Assisted Bear Stearns trading desks and correspondents with equity, option and bond average price trades.
• Reconciled payables and receivables for USAA mutual funds (including gain/loss analysis for equity funds.)

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high Demand

• Coordinated phone calls directed to the floor to facilitate communication between personnel.
• Schedule appointments for patients, answer phone calls, maintain medical records of patients, sterilize medical equipment.
• Managed the reception area; met clients, answered phone calls and arranged client and staff meetings.
• Answer and triage all incoming phone calls for prompt resolution; schedule patient tests and appointments.
• Provided customer service & communications via email and phone calls from both internal and external clients.

• Answered and transferred telephone calls, delivered mail and prepared conference rooms for meetings.
• Handled 30 investigation phone calls per night for 40 days during night shift.
• Handled confidential and sensitive telephone calls, files, documents and reports.
• Provided customer service, answered phone calls and updated billing information.
• Answer incoming phone calls from department facilities to fill orders.

• Answer phone calls and make pages over the speaker system.
• Answer all inbound phone calls related to enrollment related questions.
• Receive, initiate and direct telephone calls and messages.
• Fielded phone calls from customers with issues they encountered
• Answered all daily emails and phone calls.

• Answer and direct all incoming phone calls.
• Schedule attorney/inmate phone calls for the institution.
• Research and respond to service inquiries via inbound phone calls from Sales, Broker Dealers, top producers (i.e.
• Answered customer telephone calls promptly and in an appropriate manner.
• Answer all emails and phone calls in a timely manner.

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high Demand

• Assist on the sales floor when all tasks are completed or when necessary in order to satisfy clients' needs.
• Maintain sales floor appearance, keep floor fully stocked for sales associates as well as sizes.
• Worked stocking merchandise and organizing the sales floor to create a pleasant and safe shopping environment.
• Assist in freight flow from trucks to the sales floor while adhering to merchandise standards.
• Replenish inventory on sales floor as needed, and maintain store presentable at all times.

• Assisted on the sales floor as needed to help check customers in during busy times.
• Received all incoming shipments and organized product on the sales floor and inventory room.
• Separate inventory, worked the sales floor as well operated a cash register
• Prepare demo phones on the sales floor and assist with merchandising updates.
• Receive, open, unpack, and issue sales floor merchandise.

• Manage operational tasks both on and off the sales floor.
• Prepare demo phones for display on the sales floor.
• Supervised cashiers and ensured sales floor was properly stocked.
• Received shipment and distributed merchandise to the sales floor
• Replenish merchandise to the sales floor.

• Keep warehouse and sales floor organized.
• Assist with daily shipping and receiving inventory, task merchandising, maintaining cleanliness and organization of sales floor and two warehouses.
• Perform merchandising prep and working with planograms, setting up demo phones and maintaining phones out on sales floor.
• Merchandized and arrange products on the sales floor.
• Receive and ship out daily inventory Maintain organization of stock room and sales floor Set up store merchandise and demos

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high Demand

• Managed customers portfolios -Conducted client review meetings -Created business opportunities and prospected for new clients
• Managed the process of on-boarding new clients in account documentation, system account opening with Sales Force, and document review.
• Complete intakes on new clients of diverse clients while maintaining professionalism and collect important details for client record entry.
• Prepared and sent all account new documents, tax and compliance forms to new clients.
• Worked directly with front office to renew clients, and amend current deals.

• On-boarded new clients and processed incoming account documentation with the clearing agent.
• Reconciled various Trade Settlements accounts and Setting up new clients accounts
• Served as a trainer for new clients and internal employees.
• Prospected new clients to increase sales for offered services.
• Worked directly with front office to set-up new clients.

• Entered new clients in multiple database systems.
• Completed data implementation projects to bring new clients onto Tamarac s proprietary platform, which included database building and product setup.
• Managed relationships with clients and end users, provided training seminars/webinars for new clients.

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high Demand

• Acted as project administrator/coordinator for large meetings, special projects, business initiatives.
• Participated in special projects assigned by Management.
• Completed special projects assigned by upper management.
• Work independently on special projects often interacting with all levels of management, serving as a resource of the business unit.
• Provided the Executive Director and regional managers with administrative assistance which included: scheduling, travel arrangements, and special projects.

• Assisted with increasing a financial planning company's efficiency, including assisting in the restructuring of work processing and special projects.
• Collaborate daily across departments on special projects in order management, inventory, merchandising, and fraud prevention efforts.
• Performed daily account maintenance, generated reports, and prepared correspondence and special projects as assigned.
• Managed other Sales Operations initiatives and special projects that were high priority for the department.
• Addressed accounts receivable issues and assisted with special projects based on departmental goals.

• Collaborated with other team members on special projects and events.
• Assist directors with special projects as needed.
• Manage special projects as assigned and requested.
• Worked on special projects as warranted.
• Performed multiple special projects as assigned.

• Perform special projects as requested.
• Headed special projects related to Exchange-related initiatives, including symbology and decimalization of exchange prices.
• Worked on special projects such as DDE (Direct Data Entry) annual recertification of Medicare User RACF ID's.
• Prepare Move-In folders and Welcome Home Packets Assist receptionist with special projects.
• Meet objectives and intervals Special Projects Team leader over Kelly's Temporary Employees for Sprint.

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high Demand

• Perform housekeeping and inventory control tasks, maintaining a clean work environment including complying with all Environmental Health and Safety requirements.
• Maintain detailed paperwork for inventory control on a regular basis manually and electronically.
• Provided inventory control for problem receive products.
• Ensured adequate inventory control program for all supplies; negotiated contracts with clients and vendors, participated in cost control measures.
• Assisted with the purchase of necessary supplies, equipment and services from appropriate sources and maintained proper inventory control.

• Worked under the direct supervision of store manager to ensure that store met audits of inventory control and operations.
• Entered data for inventory control, met daily quota for scanning returned computer disc drives.
• Inventory control, shrink prevention, shipping/receiving and general operations within an Apple retail location.
• Completed tasks relating to inventory control, shipped and received gear and other merchandise.
• Manage inventory control, counts, administrative duties and back of house duties.

• Collaborate with managers on inventory control, employee concerns, and operations.
• Assist with inventory control and distribution management for event equipment and supplies.
• Employed productivity software to create and maintain inventory control processes.
• Implemented inventory control strategies within 6 zones.
• Maintain inventory controls and stock counts.

• Key Contributions: Formally commended by Operations Manager for significantly improving inventory control.
• Performed and completed various inventory controlled assignments in a timely manner.
• Inventory Control- Participated in cycle counts activity, material Kiazen events.
• Assist in receiving, shipping, order tracking and stock room/inventory control.
• Experienced in unloading trucks Specialized in speedy and efficient work Inventory Control / price audits

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average Demand

• Collaborated with application Customer Financial Operations personnel to ensure timely processing of customer orders.
• Reviewed new customer orders and requests and manually entered data into a centralized database.
• Locate product within the distribution center, and pick/pull correct quantities to fill customer orders in an efficient timely manner.
• Confirmed customer orders for a large distributor of video games, accessories and systems.
• Pick and pack customer orders and send to correct shipping department for completion.

• Assembled customer orders from stock and placed on pallets or packaged in boxes.
• Wrap and load customer orders onto trailers using lift equipment.
• Handled Quality Control for all merchandise and customer orders.
• Delete or Add items to customer orders.
• Shipped packages, fulfilled customer orders.

• Processed internal and external customer orders to affect timely and accurate delivery of surgical implants, instrumentation, and related equipment.
• Recognized for successful evaluations of customer orders Sorted and performed put away and restock functions in an organized fashion
• Maintained and invoiced customer orders Supported technical team with general support tasks, database and report design
• Compiled, prepared and shipped customer orders Received and processed bi-weekly merchandise shipments
• Manage daily follow-up and tracking of shipment status with Import/Production teams to ensure timely delivery of customer orders to the warehouse.

• Order Fulfillment Processed and shipped over 900 customer orders totaling 4200 units on average per quarter.
• Process customer orders to ensure accurate entry, account updates, billing and product shipment.
• Core Responsibilities: Accurately ship customer orders and receive supplier orders.
• Processed and entered customer orders using ERP software SAP (SD and CS modules) with support of Sale sForce.com.
• Pick and process customer orders Pack customer orders for pick up from freight carriers Restock return merchandise

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average Demand

• Collaborated with technical operations team members to update Confluence knowledge base troubleshooting guides and standard operating procedure articles.
• Monitored software systems and analyzed sensor data, troubleshoot software/hardware when necessary.
• Experienced with preparation and troubleshooting of machinery before, and during production.
• Reduced costs by troubleshooting equipment, thereby eliminating need for technician support.
• Maintained & Traveled to remote locations for network troubleshooting when necessary.

• Created documentation for application, troubleshooting and deployment.
• Assist media team(s) with issues pertaining to troubleshoot creative, data gathering, and tracking discrepancies.
• Established ability to analyze, troubleshoot and determine technical problems within LAN/WAN infrastructure, as well as WLAN.
• Resolved issues with Google accounts utilizing a special tool to analyze account details and troubleshoot problems.
• Troubleshooted, escalated, and responded to product support requests to ensure prompt resolution of problems.

• Provide network monitoring and troubleshooting utilizing web based tools and the Cisco IOS.
• Apply independent problem solving by working on IT troubleshooting and escalating as appropriate.
• Evaluated ongoing and final products for flaws and would troubleshoot as required.
• Handled customer inquiries and troubleshooting tips for TD Auto Finance online website.
• Operate and troubleshoot KFW auto mailer and Omega mail sorter.

• Employed troubleshooting skills on a regular basis.
• Investigate, troubleshoot and report findings for preproduction and warranty part investigations.
• Trained middle office clerks on the new system resulting in troubleshooting and fixing the system prior to implemention.
• Diagnose and troubleshoot customer devices either iOS or Android.
• Order Entry/Filing Switch and Dedicated lines (voice and data) Troubleshooting and running macros for large projects.

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average Demand

• Developed and implemented advertising campaigns for all websites by collaborating with sales, operations, inventory management, and account managers.
• Inventory Management: Monitored and helped alleviate aging inventory, thereby increasing turns and eliminating unnecessary write offs.
• Inventory management tasks and maintain quality of service by following operational standards.
• Completed inventory management tasks including organization of products and regularly scheduled counts.
• Assisted with operations for campaign management, trafficking, and inventory management.

• Formed databases and spreadsheets to improve inventory management and reporting accuracy.
• Perform all inventory request for production using SAP System Inventory Management.
• Handle incoming merchandise from manufacturers and ensure proper inventory management.
• Executed supply management, procurement, and inventory management.
• Created inventory management tools for equipment and furniture.

• Inventory management and data entry.
• Receive and count stock items and record data both manually and with inventory management software (RSS).
• Reconcile sterile sample trunk stock in the field creating improved inventory management.
• Involved in the inventory management process with store management.
• Engaged customers upon entering and exiting the store Participated in loss prevention and inventory management by cross-checking customer receipts with items purchased

• Receive and ship orders Inventory management
• Perform inventory management of store merchandise * Ensure proper price handling throughout store
• Assist in inventory management Proactively answer customers' questions and concerns Excellent attendance & punctuality
• Inventory management, loss prevention, customer service Sales Associate Commission based sales, communications, customer service
• Inventory Management Bookkeeping Sales Customer Service Team work Interaction within all levels of the store

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average Demand

• Truck receiving/sorting/inventory audits - Defectives processing and pallet-wrapping/loading - Cashiering and customer services - Store/department display maintenance
• Performed field data collections and information gathering/sorting, traveling on assignment for Google.
• Received incoming shipments * Sorted inventory for multiple store and department locations * Closed out and wrapped pallets * Miscellaneous seasonal projects
• Stock merchandise onto shelves for customer availability; requires sorting and staging of merchandise to sales floor.
• Sorted incoming mail by customer and document type to be scanned and validated in database.

• Sorted encoded items coming in from or to be cleared to other banks.
• Performed labeling, sorting, wrapping, packing, and repacking.
• Collected all incoming correspondence, and sort according to department.
• Opened, sorted, and delivered mail within the department.
• Scanned rentals, sorting out the damaged returns.

• Open, sorts and organized mails.
• Unload trucks and sort product.
• Clear jams in sorting equipment.
• Operated an IBM 3890/XP Check Sorter and IBM 3897(Model 4) Image Capture Unit.
• Clean and sort damaged DVD's from working DVD's

• Unload Trucks and stage for Incoming Receiving Q/A Sort of parts using Micro-Vu, Calipers, Micrometers when there is downtime
• Unloaded, sorted , and processed freight.
• Inspected and scanned returned DVDs Sorted DVDs for shipping or storage as needed Maintained a clean and safe work area
• Sorted mail to be scanned into processing system Scanned and labeled documents to be sent to appropriate Trained new employees
• Operated a Unisys NDP 1825 Check Sorter on the CPCS program.

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average Demand

• Improved daily operations by partnering effectively with NCR technicians to develop processes that contributed to systems performance increases.
• Provide general administrative and clerical support to ensure the efficiency of daily operations.
• Decreased overhead by eliminating duplicate functions and streamlining daily operations.
• Execute daily operations of customer service and quality control.
• Managed daily operations for political public relations campaigns.

• Balanced daily operations of primary and branch locations.
• Assisted golf operations manager with charity tournaments, Ford PGA tour, Cadillac, Blue Monster, and daily operations.
• Managed daily operations of assigned client portfolios, consisting of client reporting, addressing client questions and processing client requests.
• Oversee daily operations of the Institution, ensuring all areas are in compliance and functioning according to agency policy.
• Streamline procedures for daily operations and initiate large wire transfers in excess of $1M to cover trade settlements.

• Managed the daily operations of the OMEGA database, internal portal and external website.
• Train new drivers on policies and procedures pertaining to daily operations and delivery functions.
• Handled daily operations of Boston branch ('02-'06) including telecommunications and technical support.
• Managed outsourced team of 30 from Manila, Philippines on daily operations.
• Assisted in the daily operations of the bank, i.e.

• Handled daily operations for import and export of containers.
• Handled daily operations including warehouse inventory and lamination jobs - Managed vendor and customer records
• Ensured daily operations activities were completed accurately, efficiently and in a timely manner.
• Managed daily operations for 35 international Exchange Traded Funds (ETFs) with a heavy focus on the complex Indian market.
• Work side by side with financial advisors to complete daily operations.

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average Demand

• Managed high volume financial activity in a fast-paced, risk-based corporate environment.
• Supervised 2 - 4 drivers and 2 - 6 temp associates during high volume special events with major global brands.
• Facilitated product flow in a high volume store by receiving merchandise and distributing product throughout store to respective departments.
• Perform high volume, time-sensitive routine tasks requiring intermediate research and problem solving skills in a fast paced environment.
• Managed credit systems for $25BN portfolio, ensuring timely resolutions to a high volume of global client requests.

• Execute high volume time sensitive research and problem solving in a fast pace environment.
• Assisted colleagues with various job functions as needed (high volume work load)
• Provided exceptional customer service by fulfilling client needs in high volume business hours.
• Provide excellent customer service under pressure in a fast-paced, high volume environment.
• Managed a high volume of campaigns as well as top ten advertisers.

• Worked efficiently in high volume, fast paced, deadline oriented environment.
• Trained new employees and maintained accurate and high volume daily production.
• Managed a high volume workload within a deadline driven environment.
• Controlled high volumes of mail dealing with financial ventures.
• Repair and verified high volume of incoming payments.

• Receive and communicate effectively a high volume of internal and external customers via email, phone, fax, and mail.
• Operated high volume printing equipment such as Docutech, 50/53 and 5690 as well as smaller copiers as needed.
• Assisted in order fulfillment and warehouse daily operations Assisted drivers on daily delivery routes during high volume times.
• Answer multi line phones in a high volume setting.
• Trained and supervised personnel *Monitored and controlled inventory of equipment and product *Assisted in high volume shipping and receiving operations

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average Demand

• Prepared and revised financial statements, and other correspondence relating to the issuance of financial statements for Certified Public Accountants
• Prepared quarterly financial statements which detail investment history and mutual fund price fluctuations.
• Created timely financial statements, external reporting requirements and audit reports.
• Produced and verified financial statements for delivery of monthly reports.
• Prepare financial statements and maintaining General Ledger accounts.

• Reviewed and documented quarterly/monthly financial statements.
• Reconciled trades against financial statements.
• Manage monthly financial statements, reconciliations, and month-end close of corporation to provide clients with accurate and timely accounting records.
• Assisted internal and external auditors in their examination of the financial statements of the fund's accounts and investments.
• Complete period, quarter and annual closing of the financial statements as it relates to HQ Capital Management.

• Reviewed and analyzed financial statements, and compiled data to be used in portfolio valuation reports.
• Manage incoming and outgoing mail that may contain confidential information such as financial statements and paychecks.
• Generated monthly sales reports for approximately 100 convenience stores to be used for monthly financial statements.
• Generated financial statements and computed taxes owed by applying prescribed rates, laws and regulations.
• Assisted planner with client management by building client financial statements on Excel.

• Create and update yearly fund financial statements.
• Analyze tax returns and other financial statements.
• Entered and manipulated data from financial statements in Excel Downloaded the information into the proprietary database
• Prepared financial statements including footnote disclosures * Computed and maintained financial reports.
• Authored monthly and quarterly property financial statements.

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average Demand

• Implemented corporate actions alert systems to ensure the most recent notices are communicated efficiently and accurately to Implementation Specialist team.
• Presented corporate actions to investment advisory group and ensured accurate delivery of firm instructions to custodian.
• Process foreign equity and fixed income mandatory/voluntary corporate actions and dividend payments for retail clients.
• Reconcile suspense accounts and global settlements accounts pertaining to corporate actions Operations.
• Outlined and implemented procedures for accounting, performance and corporate actions.

• Collected and reconciled client investment activity including corporate actions and alternatives.
• Assist and closely interact with Global Investments, Corporate Actions, Pricing, Trade Support, and other internal departments.
• Increased the firm s ability to profit during corporate actions from trading strategies while decreasing previous error rates.
• Research and analyze security prices and securities that have gone through reorganization or corporate actions.
• Processed various corporate actions including coupons, dividends, stock splits and tenders.

• Work with analysts to ensure correct response and booking of corporate actions.
• Managed corporate actions, tender offers, margin calls, etc.
• Monitored trade settlements, corporate actions, and money movements.
• Cross-trained in Margin, Corporate Actions, and Client On-Boarding.
• Collected, disseminated and processed corporate actions and proxies.

• Set up new mutual fund accounts, mergers, name changes, and CUSIP changes (Corporate Actions).
• Researched corporate actions for summarization and publication of data including both mandatory and voluntary exchanges.
• Research corporate actions and adjust trades, interest, and paydowns.
• Process corporate actions from Schwab.
• Maintained the daily Trade Blotter, which includes Corporate Actions processing Maintained new and existing securities classifications utilizing the Bloomberg system.

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average Demand

• Managed all procurement activities including capital laboratory equipment, general laboratory consumables, and office supplies.
• Managed daily office operations and weekly inventory/ordering of office supplies.
• Maintained and managed inventory of general laboratory and office supplies.
• Ordered all office supplies weekly and maintained Excel sheets of the cost and use of all items.
• Assess, order, and coordinate the usage of routine unit medical and office supplies.

• Maintained general office operations such as controlling inventory of office supplies, maintaining central files.
• Assist in ordering supplies so that store is fully stocked with needed office supplies.
• Ordered office supplies, and performed other related duties as assigned and requested.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Orchestrated special requirements for ordering and delivering parts and office supplies.

• Assist with the ordering of office supplies such as toners etc.
• Ordered all office supplies and printed materials; maintain inventories.
• Managed office supplies, vendors, organization and upkeep.
• Process accounts payable, purchase and organize office supplies.
• Maintained office equipment, office supplies and inventory.

• Monitor and order the department's office supplies.
• Order store and office supplies.
• Order and maintain office supplies, such as boxes, tape, packing materials, ink, paper, etc.
• Implemented kanban system for office supplies and eliminated all inventory issues.
• report and other written communication Monitor document information Order office supplies Project Management Receives telephone calls and handle general inquiries

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average Demand

• Helped support project development by creating documents, spreadsheets, PowerPoint presentations, and informational packets about Wisconsin educational opportunities.
• Appointed as Project Manager for conceptualization and execution of PowerPoint training curriculum optimized by both internal and external entities.
• Created executive sales presentations in PowerPoint for monthly review by Senior Sales Management.
• Volunteered to assist teachers with computer issues and in preparation of PowerPoint presentations.
• Developed successful organizational PowerPoint presentation for 7-Steps to Sales Success.

• Created financial reports and developed PowerPoint presentations.
• Developed PowerPoint presentations and organized schedules for team meetings - Reviewed bond ratings and industry groups for compliance.
• Created PowerPoint presentations for head bosses to be presented to managers and incoming employees.
• Created PowerPoint slides for VP of Operation for the annual national meeting.
• Worked on MS-Word, MS-PowerPoint and MS-Excel on Windows operating system.

• Created/presented new time management system for department staff via MS PowerPoint.
• Created presentations via PowerPoint to summarize and translate various reports.
• Create monthly PowerPoint's highlighting company's top performers.
• Prepare data charts and PowerPoint presentations.
• Create pivot tables and visualize data for PowerPoint presentations on routine and ad-hoc basis.

• Build and update Excel workbooks, PowerPoint presentations, and Word documents.
• Experienced with Microsoft Office, Excel, Powerpoint, Word and Access
• Created Keynote and Powerpoint proposals for Fortune 500 companies.
• Created PowerPoint presentations for training and trained users.
• Excel Developed a layout to make maintaining inventory stock easier for management to Powerpoint navigate.

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average Demand

• Navigate through different applications to provide excellent customer services upon maintaining a relationship between UHC and the medical providers.
• Verified receipt of materials against purchase orders and distributed throughout warehouse.
• Supervised and implemented all programming and classification functions for the 1,500 offenders that are annually processed through this facility.
• Facilitate ~100 people through weekly sales deployment calls that advertise multiple initiatives being distributed within the upcoming weeks.
• Cleared discontinued and old models in all of POS by returning to HQ or through special promotion sales.

• Prepared specialized scouting reports on opponents for multiple MLB team clients throughout the baseball season.
• Contracted real estate appraiser's to complete various residential appraisal types throughout the United States.
• Justified need to hire In-House Jeweler through analysis of 6 months of data and presentation.
• Planned and hosted occasional client prospecting or client appreciation events throughout the Delaware Valley.
• Obtain and order office supplies and patient care supplies threw our computer system.

• Lead a team of associates during the holiday periods through SFS processing.
• Review documents throughout the company in which requires sorting.
• Performed tasks through multiple Internal Management Systems.
• Processed daily work through microfilm camera.
• Lowered Shrink goal from .31% to .11% in under one year.

• Present department overviews and side-by-side walkthroughs to familiarize colleagues and new management with current procedure.
• Fall 2015 & Spring 2017 Perform physical inventory counts weekly to reduce shrink throughout district.
• Processed limited ticket requests through Monarch ticket program (Archtics).
• Supervised order entry team responsible for switched and dedicated service products processed through various electronic systems.
• Managed client extension strategies and microsite development throughout client lifecycle.

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average Demand

• Performed conformity inspections of close tolerance machined components.
• Used hand tools, crimping machines, soldering iron, microscope, and measuring tapes to install connectors on cable.
• Key Achievement - Improved 20-second service levels from low-20% to mid-80% with no head count increase.
• Mentored and supervised the data quality team achieving an on-time delivery score of 98%.
• Trained/coached peers and interns in operations methodologies and serve as technical subject matter expert.

• Obtain checks from client to attach a letter and mail customer for their refund.
• Collaborate with local and global publishing team to achieve greater efficiency in publishing processes.
• Performed surface area calculations on production machinery for cleaning validations (ECVP).
• Ensured that the machine ran smoothly and documented all need for maintenance.
• Organized incoming FedEx and Verizon Invoices for each department, using Excel.

• Processed 8-10,000 DVD's daily on polish machine in Polish Department.
• Operated the mail-sorting machine, also trained new employees.
• Trained 13 global colleagues to ensure ACH system operated properly
• Operate Opex-150 machines as needed to ensure sufficient production.
• Created files for each customer and service provided.

• Maintained beach facilities on resort.
• Assisted Head Coach/GM, Jacques Martin and Asst.
• Attach some checks to tax forms.
• Operated a machining Cell which included two Vertical CNC Lathes, one Gear Shaper/Hob and one Five Axis CNC Milling Center.
• Created a teacher and student database Answered phones, liaisons between teachers/parents/students and staff/accounting office.

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average Demand

• Received, reviewed and processed documentation for assigned base of accounts; ensuring that all documents complied with FXCM Compliance Department.
• Serve as the liaison between OTC trading desk for FX and Spot Trades for retail and institutional clients.
• Provided diversified support for Equity, FI, Derivatives, and FX products in domestic and international markets.
• Monitored our FX, IR, and Commodity modules through extensive reporting and real time snap shots.
• Served as point of contact for IRA custodial firms which have a working relationship with FXCM.

• Assisted London, Tokyo, and US traders by identifying and resolving FX trade discrepancies.
• Acted as project lead to migrate FX settlements to CLS (Continuous Linked Settlement).
• Deployed the FX Option function from New York to Baltimore over a three month period.
• Monitored all FX executions to confirm correct price, currency and proceeds settle correctly.
• Worked with FX, time deposits, and other highly time sensitive trades.

• Completed Global Procedures for FX option client service groups to standardize processes.
• Processed FX forward, NDF forward, and OTC option settlements.
• Reconciled and investigated exceptions with agent bank in FX trades.
• Managed foreign exchange settlements and reports for FX Tokyo Processing.
• Handled cash funding for FX and commodity businesses.

• Review & initiate daily FX hedging requirements.
• Provide support to the Electronic Funds Transfer Department in regards to the daily processing of internal, external and FX wires.
• Opened and processed all new FX accounts, both corporate and interbank.
• Handled up to 45 daily FX investigations for corporate and interbank.
• Input Fx, interest rates into Mxcom.

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average Demand

• Perform DTC clearing operations in the absence of the Back Office Manager, receiving and distributing checks and interest payments.
• Perform wires, journals, check requests, ACH payments, cash adjustments and DTC securities settlements.
• Reconciled, processed, researched and resolved all International Equity, Domestic Equity and DTC affirmations.
• Served as point person and managed the settlement process of free deliveries on the DTC platform.
• Monitor deliveries and receipts of securities coming in and out of client accounts utilizing DTC process.

• Facilitated resolution of settlement issues in equities, derivatives, and bonds in DTC and EuroClear.
• Import broker confirms from DTCC throughout the day and match all pending trades and confirms.
• Ensured timely and accurate settlement of all Fed and DTC eligible securities through BDAS system.
• Approve all pending deliveries on DOAP system at DTC over $15 million dollars.
• Perform training across BlackRock Offices with regards to DTC and Federal Reserve Bank settlements.

• Settle issue with DTC and Bond Counsel on closing date ensuring credit to account.
• Communicate trade instructions with the custodians via DTCC affirmations, e-fax, or email.
• Settled trades for both publicly and privately traded securities (physical and DTC).
• Reconciled the bank's asset position with DTCC's position and adjust as required.
• Move funds and securities within and outside PBNA branches utilizing DTC process.

• Receive and deliver securities free of payment via DTC and the FED.
• Issued and produced DTC confirmations utilizing the ID system.
• Acted as liaison between DTC and brokerage firms.
• Update DTCC matching counterparties with trade details and settlement instructions on different financial products.
• Approved DWACs once loaded to DTC.

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average Demand

• Processed both incoming and outgoing domestic and international wire transfers.
• Processed payment to trust beneficiaries, Investment Management and Custodial owners including international and domestic wire transfers, drafts and checks.
• Processed daily over 600 incoming, outgoing and foreign wire transfers to trust accounts within 24 hours ensuring non-duplication of payments.
• Scanned all new client documents for processing and letters of authorizations from clients to process checks, journals and wire transfers.
• Prepared and expedited Wire Transfers for accounting department through (WDC) Wholesale Data Capture system for cash movement activities.

• Serviced new and existing brokerage accounts by tracking transfers, beneficiary changes, distributions, ACAT and wire transfers.
• Tasked with processing incoming / outgoing checks, as well as wire transfers, and trade reconciliation.
• Managed all wire transfers accurately and with zero incidents; over $10M in one year.
• Provided customer service by executing wire transfers in accordance with bank policies and procedures.
• Initiated and approved wire transfers, making entries to various general ledger accounts.

• Analyze outgoing wire transfers; execute transfer and post entries in banking system.
• Provided attentive operational support to reconcile accounts and balance trades and wire transfers.
• Initiated wire transfers for all large dollars returns to Federal Reserve Bank.
• Prepared and processed domestic and international wire transfers on client requests.
• Handle wire transfers and all money and stock transfers.

• Executed wire transfers, stop payments and account transfers.
• Handled wire transfers and check distribution to clients.
• Process wire transfers and commercial paper transactions.
• Handled wire transfers and student loan information.
• Processed International and Domestic wire transfers using TTrans, and SunGard.

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low Demand

• Coordinated and supported Operations Associate in shipping and receiving activities to ensure accuracy, integrity and optimum customer service.
• Analyze retroactive summarized meeting information to ensure accuracy of the active practitioner list.
• Provide end state system/reporting requirements and review output to ensure accuracy.
• Reviewed all swap settlement payments/receives to ensure accuracy.
• Interacted directly with consultants to ensure accuracy.

• Verify data across multiple platforms that ensure accuracy of prices, cost basis, performance spikes, and fixed income analysis.
• Managed in shipping and receiving operations to ensure accuracy, integrity, which supported optimum selling service of team.
• Conducted detailed reviews of all mortgage documentation for both credit and legal files to ensure accuracy and completion.
• Assist IRA Operations through a secondary review of all EFT and IBP bank instructions to ensure accuracy.
• Reconciled cash, holdings and NAV's routinely to ensure accuracy in the internal records keeping system.

• Input and approved wires on Gateway Treasury Workstation and crossed checked with colleagues to ensure accuracy.
• Review legal document such as credit agreements, loan agreements, and amendments to ensure accuracy.
• Reconciled purchases and sales, dividends and interest rates using 10-key calculating machine to ensure accuracy.
• Analyzed financial reports, G/L entries and month end money swaps to ensure accuracy.
• Review daily breakpoints to ensure accuracy as well as any excess-trading for violations.

• Verified certificates to ensure accuracy and compliance with SEC guidelines.
• Review daily wire report to ensure accuracy.
• Carry out core processing activities in accordance with established procedures, ensure accuracy and execute against pre-determined deadlines.
• Spearheaded division-wide collection of information for mandatory FTC audit to ensure accuracy and timeliness of information provided.
• Reviewed, scanned, balanced and corrected all teller transactions to ensure accuracy prior to posting to customer accounts.

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low Demand

• Maintained accurate records of all customer contacts, product inventory, and customer orders in the Company's CRM system.
• Identify CRM training needs, partner with internal stakeholders to develop training materials and programs, and deliver training.
• Include all necessary, pertinent and mandatory information, as called out by CRM tool and/or written procedures.
• Used an in-house CRM to manage violations for existing partners and update information for the new on-boarding partners.
• Implemented new CRM software, FolioMetrics, including data mapping and migration from existing systems.

• Delivered SalesLogix CRM training to 15 inside sales reps for creating and managing customer tickets.
• Track company budget and donations, and manage CRM to ensure effective contact organization.
• Researched client account history in CRM to resolve incorrect account set-ups or fund issues.
• Performed accounting and operational tasks in CRM Microsoft Dynamics and Quick Books.
• Provide exceptional customer relationship management (CRM).

• Maintain firm-wide data entry via CRM databases.
• Use MS Dynamics AX and CRM systems.
• Expanded CRM (Salesforce) for managing internal tasks and client accounts and incorporated updates for reporting and troubleshooting systems.
• Maintained accurate and appropriate data in the Customer Relationship Management (CRM) platform for calculating sales statistics.
• Provided superior customer service to clients regarding their repairs, personalization, special orders and CRM.

• Trained new employee on internal CRM system, bookings/rate quotes and proper routings.
• Maintain accurate client information in Redtail client relationship management (CRM) software.
• Managed CRM software utilizing SAP and OSIsoft's sales database.
• Work with CRM Admin., salesforce.com and DESK software.
• Maintained client data in CRM (Junxure).

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low Demand

• Provided recommendations for a centralized scheduling model, front desk redesign, improving transcription turnaround time, and file room efficiency.
• Promoted from front desk associate to a direct service provider; responsibilities included volunteer management, front desk supervision.
• Worked in all departments of Inn Operations including the Front Desk, Reservations, PBX, and Transportation/Cart Rental
• Handle the front desk front greeting guests, checking them in, book conference rooms for their meetings.
• Front desk support for receptionist when out or away to ensure client satisfaction while visiting the facility.

• Managed busy front desk by greeting and consulting with patients, answering phones, and scheduling appointments.
• Handle clerical duties such as front desk switchboard, mailing, filing, faxing and scanning.
• Served as the first point of contact for school while working the front desk.
• Front Desk: Greet and direct customers in person and over the phone.
• Assisted with client service queries and front desk back up, as needed.

• Worked at the front desk on an inpatient general medicine floor.
• Cleaned offices, front desk area, and restrooms.
• Managed the front desk in a receptionist capacity.
• Maintain front desk and public areas of office.
• Cover front desk reception duties as requested.

• Clean and organize the front desk.
• Maintain tidy front desk area.
• MARCH 2013S Front Desk Associate: Welcome members and guests.
• Greeted and checked-in members at front desk Processed payments and membership agreements Sold retail merchandise
• Front desk receptionist * Communication and customer service * Incoming telephone calls, answer questions and guide customers * Debt collection

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low Demand

• Developed reports utilizing Bloomberg feeds into Excel to assist portfolio managers' investment decisions.
• Executed trades & conducted in-depth due diligence analysis using Bloomberg/FactSet/Capital IQ/SQL.
• Maintained high quality financial data from Bloomberg and Reuters data sources with daily quality control procedures for 99.5% accuracy.
• Booked foreign exchange, equities, futures and options trades, pulling support from the Bloomberg Network when necessary.
• Utilize the Bloomberg trading system to correct static data problems, ensuring a complete and accurate trade flow.

• Used Bloomberg on a daily basis to create updated tickets as well as assist customers with related issues.
• Pulled interest and FX rates from Reuters and Bloomberg and loaded them into the system daily.
• Verified economics of trades against trade recaps and Bloomberg valuation screens and addressed existing breaks.
• Managed Equity Order flow from Institutional Traders via telephone or Bloomberg SSEOMS Trading System.
• Review of Corporate Actions and make necessary adjustments in Geneva as per Bloomberg.

• Communicate with client & Bloomberg to identify and account for securities entering/leaving default.
• Managed daily confirmation of Reuters, EBS, and Bloomberg initiated trades.
• Gather and analyze qualitative research from the Bloomberg terminal for clients.
• Tested software on Bloomberg Terminal for bugs and case studies.
• Processed quarterly Bloomberg download with over 50 accounts.

• Set up automated TRACE reporting in Bloomberg.
• Verify 17a-7 Interfund/Principal Transactions through Bloomberg and Assets Under Management data through a proprietary system.
• Reviewed positions for counterparties to reconcile daily and monthly P&L through Bloomberg and Reuters.
• Worked with Wall Street Office, Bloomberg, Reuters, and Markit software.
• Researched pricing threshold variances on Bloomberg terminal for valid backup (e.g.

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low Demand

• Collaborated with engineering teams across YouTube and Google to drive technical solutions relevant to Policy and process improvement.
• Documented business and functional process and continued process improvement efforts identifying opportunities to increase operational efficiency.
• Create and maintain updated procedural documentation as well as identify and document process improvement opportunities.
• Enhanced internal corporate processes by reviewing, recommending and implementing process improvements.
• Proposed process improvements to increase quality and efficiency.

• Process improvement for US Services Sales Operations including scorecard reporting, account list management, budget planning, and tool development.
• Assisted with process improvement by cross training in other investment departments and worked on software testing for quality control measures.
• Implemented twenty process improvements for fixed income systems that have saved over three hours of daily work for process analysts.
• Recruited by management to work on process improvements, specifically removing obstacles from the workplace.
• Directed multiple projects related to, among others, process mapping and potential process improvements.

• Implemented lean manufacturing process improvements for product lines, reducing scrap by 95%.
• Identify areas where process improvements can be made to increase productivity and efficiency.
• Assist with business process improvement for Corporate Operations team.
• Work to identify and address process improvements.
• Identify areas of opportunity for automation and process improvement as it relates to account reconciliations and analytics, including CWIP analysis.

• Developed process improvement strategies to assist team in becoming more efficient and obtaining highest quality standards.
• Manage projects related to process improvement Administer and test wire servicing databases and software
• Facilitated UAT (user acceptance testing) for systems and process improvement as required and performed numerous adhoc tasks by Management.
• Served on Project Management Teams for the testing and rollout of new applications and process improvements.
• Lead department process improvement team to automate and proceduralize manual workflows and processes.

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low Demand

• Managed report on aging Inventory, Cycle counts and Investigated customer complaints of overages/shortages.
• Conduct bi-annual cycle counts of all assets including inventory reconciliation and budget analysis.
• Conducted daily cycle counts and performed physical inventories to verify stock integrity.
• Conducted inventory cycle counts and maintain inventory levels.
• Performed cycle counts of inventory and ordered new inventory through selected vendors for staff and management team.

• Assist with regular inventory cycle counts by scanning specified merchandise to log into final count.
• Participated in the preparation and completion of all inventories and cycle counts.
• Maintained an accurate inventory via audits and cycle counts.
• Reported inventory balances and cycle counts in WMS systems.
• Printed, entered and updated daily cycle counts.

• Inventory maintenance through cycle counts and physical inventories.
• Inventory integrity, stocking, and cycle counts.
• Assist in physical inventories and cycle counts.
• Perform daily cycle counts in re-pack area.
• Unloaded products and received cycle counts.

• Performed cycle counts of inventory.
• Perform cycle counts with the use of RF scanners.
• Use of R.F scanner that kept track of our productivity, create cycle counts to find lost product.
• Handled daily shipping and receiving, unloading trucks, and inventory cycle counts.
• inventory cycle counts are done weekly, usually two counts per week.

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low Demand

• Provided operational support to the department by general office/clerical duties, prepare and issue company policy profiles, complete endorsement process.
• Provided operational support in high risk Retirement Services department by providing daily metrics.
• Provide operational support to brokers; resolve broker inquiries/problems regarding accounts and disbursements.
• Provided operational support to school directors and campus-based operations personnel.
• Provide administrative and operational support to ensure better patron communication.

• Provide operational support to the Operations Manager and campus-based personnel.
• Provided operational support for 243-bed skilled nursing facility.
• Offered operational support/solutions to all banking channels.
• Anticipate issues that may adversely affect operational support of various portfolios and take action to reduce the risk of occurrences.
• Provide superior operational support to our account/sales teams, while demonstrating best in class customer service to our customers/clients.

• Provided operational support to family business, a digital imaging firm servicing the commercial fine arts market.
• Provided administrative and operational support to president, development department, and school year program team.
• Provided operational support for independent expenditure campaigns in LA, WI, GA, and NC.
• Provide operational support for several portfolio managers in an effort to eliminate risk and fails.
• Complete operational support for futures trading in a Chase customer investment fund.

• Provide operational support to each Ports 1961 store in North America.
• Delivered operational support via phone and e-mail to the sales team.
• Assist as needed with ongoing Reconciliation and Operational support.
• Provide business and operational support for the health care team and patients across the Heart & Vascular perioperative continuum.
• Key Responsibilities and Accountabilities: Provide operational support to over 200 member offices.

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low Demand

• Provided technical support, trouble shooting and answered procedural questions for mortgage processing and loan origination software.
• Managed office operations; both on-site at location and remotely through IT/Technical Support and Troubleshooting.
• Provided superior technical support and built successful long-term relationships with both internal and external clients.
• Escalate difficult technical problems by seeking timely advice or assistance from technical support.
• Provided technical support and solutions to customers experiencing system issues.

• Provided rapid response technical support.
• Mentor: Interviewed and on-boarded 425 delivery drivers, provided coaching during probationary period, on-call technical support 7am-4am daily.
• Served as primary contact for technical support while working with IT Team to resolve a range of computer problems.
• Resolve problematic situations that will disrupt store productivity, (Register system performance, computer technical support etc.)
• Provided tier-three technical support to customers and field service teams related to hardware, software, and network aspects.

• Provide proprietary software technical support to team members of various departments.
• Associate responsible for client meetings, account maintenance and technical support.
• Initiated customer service team and assist with technical support team.
• Provided training and technical support for various projects.
• Remained current with emerging technology in order to provide technical support for new product rollouts and/or existing offerings.

• Provide technical support for all electronic transactions, connectivity and Communication interfaces, software support and system testing.
• Managed setups, technical support and scheduling for multi-media ViTS teleconferencing rooms.
• Offered technical support to staff and student in regards to installing equipment's, fixing projectors, and audio/teleconference equipment.
• Created management reports and provided technical support for agents utilizing expertise in Word and Excel.
• Provide timely and quality EDI technical support for Trailblazer Health and Palmetto GBA Fee-for-Service contracts.

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low Demand

• Managed and processed 100 FDA electronic and paper submissions including safety reports, new investigator reports, amendments, and protocols.
• Directed operations of the document center that produced and submitted reports for publication approval to the U.S. FDA and Health Canada.
• Coordinated the process and assembly of filing electronic and paper submissions to the FDA and other health agencies for drug approval.
• Processed and transmitted 15-day adverse event and aggregate reports to the FDA and Wyeth Stakeholders in adherence to regulatory requirements.
• Maintained supplies, tools, equipment, and storage areas in compliance with OSHA and FDA requirements.

• Archive all US and Foreign correspondence associated with FDA and foreign submissions.
• Compile, publish, QC and validate documents for FDA submission.
• Processed all incoming orders ensuring CBP and FDA guidelines are met.
• Author Cover Letter and Forms for Safety Submissions to FDA.
• Tracked SOP changes for FDA compliance associated with laboratory documentation.

• Learned FDA and ICH Guidance documentation on electronic submissions.
• Worked in FDA regulated company.
• Conducted first level triage patient case assessments determining FDA reportability eliminating risk of fines or potential business shut-down.
• Create study specific data tracking tools and maintained study binders Trained in FDA, GCP, ICH guidelines, and best practices
• Assisted with device submissions to the FDA Completed general operations duties in the office WORK EXPERIENCE UNRELATED TO CAREER TRACK

• Handled FDA requests during onsite FDA inspection and supplied all necessary information to internal team collaborating with FDA inspector.
• Reduced case backlog within timelines which saved the company from being fined by the FDA.
• Formatted and maintained all FDA forms in pdf format, ensuring efficiency by the department.
• Prepared correspondence, including cover letters and pdf FDA forms for inclusion in submissions.
• Assembled device submissions to the FDA Completed general operations duties in the office

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low Demand

• Supervised all treatment programming for adult offenders and documented and retrieved information relevant to school records for correctional inmate files
• Utilize customer service and interpersonal skills by ensuring high patient-and-family satisfaction and a positive team work atmosphere.
• Provided administrative support for the employee Training Officers in a state-operated sex offender treatment center.
• Researched and reprocessed ATM deposits processing exceptions.
• Balance daily General Ledgers for ATM, money orders, redeemed savings bonds, teller cash, and wire transfers.

• Maintained the ATM and conducted monthly and bimonthly audits for review by the Branch Manager.
• Perform cursory review, interpret data and perform maintenance for Debit Card and ATM accounts.
• Identify, research, and clear Teller and ATM stale cash item entries.
• Assisted manager in the supervision of 6-10 employees in ATM processing area.
• Excelled at ATM Help Desk for daily resolution of inbound customer calls/complaints.

• Processed quarterly Vault and ATM audits with zero error rate.
• Worked in a fast paced and deadline driven atmosphere.
• Processed applications received for ATM and Visa check cards.
• Obtained past treatment records of prospective participants.
• Process American Express/Visa and ATM card applications.

• Reviewed and verified documents for annual escheatment process.
• Processed and resolved the issues with IRS tax documents and Escheatment process.
• Research and process adjustments and ATM differences - for all Interchanges.
• Update Excel spreadsheet daily to monitor all ATM overages and shortages.
• Processed deposits made at ATM machines * Balanced cash taken from deposits * Utilized mainframe to balance deposits

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low Demand

• Served as administrative agent for 3 asset-backed commercial paper issuing Special Purpose Vehicles.
• Handled day-to-day cash management and position reconciliation for domestic equities.
• Attend monthly meetings promoting positive work atmosphere documenting meeting minutes.
• Possess good communication and problem-solving skills.
• Automated daily custody cash in Access database to provide same day/trade date cash for accounting records to eliminate manual transaction posting.

• Offered all back up duties to the cashier such as depositing, distributing, and wiring funds.
• Utilize ServiceNow to document and track outages and customer requests for service from beginning to final disposition.
• Managed wire room, transacted check deposits (never lost a check or client!).
• Entered transactions such as depositing client stock, mutual fund tickets, and stock trades.
• Managed branch cash position to meet daily needs and comply with vault limits.

• Operated forklifts and overhead cranes when necessary for shipping and receiving purposes.
• Assisted and communicated with customers in a positive and friendly manner.
• Input check amount into computer for purpose of accurate record keeping.
• Analyzed, reviewed and reconciled large item cash deposits.
• Meet daily deadlines for bank deposits and system cutoffs.

• Experience in Pre-Fund and Post-Fund Mortgage operations.
• Reviewed documents for billing purposes.
• Handled German language translation and localization pre- and post-launch for Yelp DE, AT and CH.
• Received goods *Responsible for seperating goods into categories *Received positive performance review
• Position Responding to and resolving customer requests including agents, FMOs, BDs, etc.

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low Demand

• Work closely with business partners to help ensure initiatives are clearly communicated and accurately reflected in the deployment calendar.
• Ensured seamless operations support within Six Sigma guidelines for internal business partners and external clients.
• Execute transactions promptly and accurately to respond to customers and business partners.
• Communicate information effectively to internal and external clients and business partners.
• Forwarded internal inquiries from business partners to appropriate corporate action representative.

• Trained international business partners for offshore functions.
• Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders.
• Coordinated with management and peers to redesign FinOps website to enable business partners to access up to date and accurate information.
• See to proper inventory to ensure business partners demands are met in the most efficient manner obtainable.
• Communicate with other departments with the bank, business partners and local agencies to resolve customer concerns.

• Upload KYC documentation provided from multiple business partners to various Bank systems to ensure proper retention.
• Develop planning processes, including communicating with business partners, site sales teams and national operations.
• Direct contact with customers and various internal business partners to obtain required CDD information.
• Process paperwork, deposit checks, mail documents to other business partners.
• Communicated any discrepancies to business partners such as Bank of New York.

• Represented projects and negotiated details with Google's local business partners.
• Communicated with business partners to facilitate deal closings and resolve issues.
• Assisted business partners with Data Quality Risk and Control Self Assessment.
• Recognized often for delivering superior service to customers and business partners.
• Planned all delivery routes with efficiency Organized and delivered all meals in a timely manner Maintained customer service with business partners

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low Demand

• Established relationships and communicated daily with prime brokers on settlement issues.
• Reviewed cash collateral and cash margin reports from various prime brokers and prepared summaries of reports for operational managers and CFO.
• Interacted daily with traders, prime brokers and fund administrators to ensure all trade issues were resolved accurately and timely matters.
• Assist with review of daily reporting including reconciliations from administrator and prime brokers, performance reports and compliance reports.
• Generated and distributed open fail reports on Excel for multiple clients and prime brokers to manage and reduce fails.

• Liaised with prime brokers, traders and executing brokers on trade issues/settlements to ensure trades settled on time.
• Maintained communication channels with seven prime brokers, monitored prime broker data feeds, and resolved occasional discrepancies.
• Communicate with over 20 Custodians and Prime Brokers to ensure corporate actions are validated on client statements.
• Performed all trade resolution for unmatched and failed trades with prime brokers and execution brokers.
• Reconciled cash transactions, equity and fixed income positions vs. prime brokers and fund administrator.

• Maintained a relationship with over 300 Prime Brokers and updated a contact list.
• Interacted with Prime Brokers, Administrators and Auditors on a daily basis.
• Set up and updated Prime Brokers DVP, DTC settlement instructions.
• Performed reconciliations of cash/trade positions between hedge fund client, company internal ledgers, and prime brokers.
• Liaised with prime brokers and counterparties to resolve post-settlement issues resulting from daily wire activity.

• Communicated daily with prime brokers and counterparties to resolve mismatched, open and failed trades.
• Monitored margin, collateral and exposures across prime brokers and ISDA counterparties.
• Corresponded with prime brokers and counterparties to reconcile daily trade activity.
• Interacted on a daily basis with prime brokers and client counterparties.
• Research requirements for onboarding new prime brokers and successfully helped launch two new prime broker/Bridgewater relationships.

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low Demand

• Processed and paid all office invoices with the use of Dynamics GP; received and prepared client invoices using QuickBooks.
• Utilized Google docs/e-mail, Calendars, Excel, MS Word and QuickBooks for correspondence and school/district invoicing.
• Maintained company financial accounts on Quickbooks.
• Account management of information (regarding employees, clients, and financial information,) using QuickBooks software.
• Managed a staff of five and a [ ] budget; implemented accounting and reporting processes using QuickBooks.

• Maintained corporate accounts payable and receivables using Intuit Quickbooks, with monthly reconciliation of corporate accounts.
• Entered sales orders, created invoices, and received payments in QuickBooks.
• Rectified thousands of dollars in accounting mistakes in Quickbooks.
• Worked in QuickBooks to create Sales Orders, Pick lists, ect.
• Studied and took the exam for becoming a Pro Advisor in the QuickBooks Online support network.

• Handled clerical and office duties for the branch manager Assisted with billing using Quickbooks Online.
• Utilized QuickBooks, Wild Apricot, Avectra, and Memberclicks to organize and analyze data.

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low Demand

• Tracked, filed and maintained OTC product documentation and provided information to internal and external customers.
• Performed calculations to determine active ingredient quantities for OTC medications.
• Confirmed and allocated trade settlements for OTC and exchange-traded instruments.
• Assisted with collateral management for OTC derivative products.
• Manufactured Over-the-Counter (OTC) medications for research and development activities, new product validations, and routine production.

• Participated in a number of city Color Guard and Community Service Events with ROTC program and my church.
• Provided operational support services for all Institutional OTC and municipal trading as well as Correspondent inquiries: 1.
• Perform daily, weekly and monthly portfolio reconciliations of OTC MTM, Minimum Thresholds and resulting Collateral call.
• Identify, manage, and resolve Futures/OTC trades, position and cash breaks between systems.
• Processed commodity, live equity and Over the Counter (OTC) stock market orders.

• Supported the OTC Derivatives department on settlement issues related to Exotic Option trades.
• Confirmed derivatives transactions (OTC's, Swaps, Futures, etc.)
• Opened and processed new OTC fixed income derivative swap account.
• Managed the collateral of OTC derivatives to mitigate counterparty credit risks
• Settled and reconciled OTC trades for interest rate swaps, credit default swaps, total return swaps, swaptions and commodities.

• Projected short securities report NYSE, Amex & OTC securities registration, NYSE form, (600-TC) Detail.
• Worked with brokers to have documents amended if needed and kept the OTC confirmation page updated.
• Assisted with onboarding the client's OTC cleared swap trades to meet CFTC regulatory mandate.
• Provided top notch customer service and support to clients and shareholders as an integral member of the Client Relations team.
• Gained experience in sales reporting systems: eBi, Salesfore Dotcom, CE, & Seibel

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low Demand

• Work in Excel, Adobe, Google Docs and FedEx Ship Manager Software became proficient in a matter of weeks.
• Coordinated daily conferencing and analysis of billing issues for 15 assigned business clients, including FedEx/Kinko's.
• Received, sorted, and delivered FedEx, UPS, and US Mail to various departments.
• Recognized for assisting FedEx in retrieving lost files for real estate department, enhancing operations.
• Award recognition for assisting FedEx in retrieving lost files for Real Estate Dept.

• Processed sample requests using FedEx Manager, UPS software and postage machines.
• Prepared all shipments with the use of UPS and FedEx shipping software.
• Ship and Receive UPS and FEDEX Packages Daily for Online Orders.
• Picked up, prepared, and dropped off FedEx shipments daily.
• Shipped and received packages via UPS, FedEx and/or messenger service.

• Prepare UPS, FedEx and Certified Return Receipt shipments.
• Provided superior customer service to FedEx & Hotels.com customers.
• Process and ship customers' orders via FedEx.
• Prepare outgoing mail for FedEx pick ups.
• Operate Mail Equipment (Parcel Post, UPS, FedEx)

• Box, USPS, FedEx and UPS.
• Ship inventory to other distributor warehouses using Fedex system.
• Prepared and allocated monthly FedEx and Staples expenses on S.A.P system for accountants.
• Arrange and coordinate orders for shipping thru FEDEX, USPS, and UPS.
• Opened and sorted mail in a timely fashion Data entry Took care of UPS and FedEx packages and supplies

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low Demand

• Liaised with administrators and fund managers to ensure timely and accurate delivery of monthly estimates and account statements.
• Liaised with fund administrators and accounting departments to provide transparency on account information.
• Liaised with Project Management to create cost estimation with regards to our M2M curves (FX, IR, Commodities).
• Monitor laptop, blackberry distribution list and liaise with vendors in maintaining office equipment, and coordinating IT assistance.
• Liaised with company's clearing firm (Pershing) to ensure settlement, while monitoring and managing incoming orders.

• Liaised with Legal, Credit, Middle Office, Collateral and other teams to resolve issues.
• Liaised with traders, clearing brokers, and counter parties to report trades and resolve discrepancies.
• Supported project management units on audits, liaised with F&A and Recruitment Management Department.
• Liaised with IT in order to increase efficiency and reduce error in trade booking process.
• Liaised between trading desk, clients, and trade management teams internally and externally.

• Liaised with HQ's Management Services and overseas project team regarding cross-cutting project start-up.
• Liaised with Traders, Marketers, Controllers and Credit departments on complex deal terms.
• Follow up with and liaise with fund companies to ensure accuracy.
• Liaised with trading desks and correspondents.
• Fund audited by SEC, liaise with auditors for deliverables and lead verification process of operational system.

• Liaised with middle office project managers to ensure new SARS/ Access database propwrly supports confirmation process.
• Liaised with the Know Your Customer (KYC) team on new counter-party issues.
• Liaised with all derivative counterparties to ensure receipt of timely and accurate payments.
• Liaised, triaged and tracked daily helpdesk/IT requests to ensure timely and complete resolution.
• Liaised efficient communication between client and broker Managed branch workflow for project completion Analyzed financial movements for portfolio implementation

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low Demand

• Interfaced with management and sales representatives to improve productivity and customer satisfaction.
• Perform other warehouse duties as assigned, including inventory shipment unloading.
• Participate in performance assessment of Operations Associates.
• Perform account reconciliation and data analysis.
• Perform scheduled preventive maintenance, such as checking, cleaning, or repairing equipment, to detect and prevent problems.

• Covered front and back office operations, performed receptionist duties for handling calls and new business referrals.
• Maintained internal contact lists, mailings, distribution of newsletters and performed other duties as assigned.
• Exceeded performance in processing customer documents with a standard goal of 200 documents per day.
• Solicit feedback from L&D team on coordinators' performances and overall LO support.
• Performed scheduling (tenants and contractors) and file maintenance, both print and electronic.

• Assisted contract Program Managers with Performance compliance and Quality Assurance, reporting and record keeping.
• Performed visual inspections of all rental vehicles prior to leaving the premises for damage.
• Recruit and train store staff to meet competitive employment and performance guidelines.
• Maintained office equipment, ordered supplies and performed data entry.
• Analyzed expenditures, performed budgeting in Microsoft Excel and QuickBooks.

• Performed Same Day quality assurance for the IRA division.
• Performed other duties, as assigned.
• Performed all duties related to Gas Booth ensuring only authorized personnel makes purchases from MCCS gas station.
• Perform the following managerial duties: - Hiring and on-boarding new associates.
• open enrollment procedures, facilitating departmental performance reviews, etc.).

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low Demand

• Processed monthly expense reports reflecting supporting documents.
• Prepared travel arrangements and processed expense reports.
• Coordinated and scheduled travel and created and submitted expense reports using an internal database for the vice presidents of the company.
• Prepared month-end revenue and expense reports, yearly forecasts, and moving average trends for Head of Institutional Equities.
• Process travel expense reports in a timely and efficient manner.

• Generated expense reports for staff and client reimbursements.
• Prepared Travel Expense Reports for Faculty and Volunteers.
• Maintain tracking of monitoring visits and expense reports.
• Processed expense reports, tracked petty cash.
• Audit and Code expense reports.

• Assisted financial department with expense reports, account receivable, account payable and PeopleSoft ID numbers verifications.
• Processed invoices for check requests, and expense reports to ensure timely payments for consultants and staff.
• Schedule travel arrangements and process expense reports (with CE's assistance) in a timely manner.
• Managed all expense reports for office personnel maintaining a commitment to the office budget.
• Alternate Preparer - Completed all travel authorizations and expense reports.

• Finance Reports Expense Reports Microsoft outlook, Excel, Word, PowerPoint, and Access
• expense reports, budgeting Client relationship management Created innovative contests to encourage agents to meet metrics Prepared reports for quarterly business reviews

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low Demand

• Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
• Filled orders to be shipped, and performed loading and unloading of trucks using forklift, or pallet jack.
• Organized and keep items in there correct location in the warehouse using forklifts and pallet jacks.
• Loaded and unloaded trucks with pallets via pallet jack weighing an average of 400-1200 pounds.
• Load and unload merchandise, pulling orders using cherry picker/electric pallet jack and turret.

• Operated pallet jacks and forklifts safely and with a 0% incident rate.
• Operate cherry picker, forklift, reach truck, and pallet jack.
• Used manual pallet jack to unload pallets and store inventory.
• Operate Fork Trucks, Walk Behind Trucks and Pallet Jacks.
• Unloaded cargo from truck with hand trucks and pallet jacks.

• Loaded and unloaded merchandise using a ladder and pallet jack.
• Use of pallet Jack or forklift to unload containers.
• Operated forklift and pallet jack when maneuvering products.
• Operate electric pallet jack to transport product.
• Operated pallet jacks and forklifts.

• Licensed by company to operate all power equipment including, fork lift, walker stacker, and electric pallet jack.
• Operate equipment including pallet jack, bailer, compactor, freight elevator, scissor lift and pressure washer.
• Use a electronic pallet jack or a manual pallet jack to move product.
• Unload containers using an electric pallet jack Perform a cycle count on all inbound material using handheld RF Gun.
• Inventory Tracking Pallet Jacks Excellent Problem Solving Skills Yearly Inventory Receive and Upload Merchandise Team Player

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low Demand

• Reconciled earnings and delivery performance for advertising campaigns on a monthly basis.
• Prepared portfolio data on a monthly basis for performance analysis.
• Gathered and provided financial data for summary of assets under management report on a monthly basis for the Private Client Group.
• Act as petty cash fund custodian and maintain receipt and disbursement records to reconcile funds on a monthly basis.
• Conduct counseling calls with vendors regarding their performance on a monthly basis and adjusting priority ratings in the system.

• Educate our cable partners on our processes, time tables and other important changes on a monthly basis.
• Maintained the postage meter, prepared outgoing mail, and provided mas90 reports on a monthly basis.
• Assemble and enter fleet reports and logs into a portal and a spreadsheet on a monthly basis.
• Manage the Marketing Qualified Lead reporting process on a daily, weekly, and monthly basis.
• Check accounts to insure everything is processed correctly on a daily and monthly basis.

• Reconciled CDO Trustee Reports on a monthly basis and compliance tests for reporting purposes.
• Trained network and school-based teams to create & analyze reports on monthly basis.
• Reconciled all separately managed and mutual fund accounts on a monthly basis.
• Create financial reports on weekly/monthly basis for Director of Air Operations.
• Update offices on a weekly and monthly basis on regional status.

• Reconciled accounts on a monthly basis for Eagle Asset Management.
• Maintain inventory for multiple locations on a monthly basis.
• Completed structured FX Option confirmation reports on a daily, weekly and monthly basis (i.e.
• Monitored two of the firms biggest clients which generated commission of 1MM on a monthly basis
• Identify taxable muni and update variable and floating rates on a monthly basis using Bloomberg.

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