Customer Operations Representative
Operations associate job in Dulles Town Center, VA
Giesecke+Devrient
is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. This position will support the G&D U.S. Mobile Security business unit.
Job Summary:
The Customer Operations Representative is responsible for providing internal and external support for all customer operations requirements with experience using SAP. This may include order processing, material procurement, coordination of production scheduling, sourcing of special packaging or solutions, coordination of logistics including product shipping, customs clearance and delivery. This position requires direct interface with customers, suppliers and internal support organizations to ensure timely and accurate deliveries. A high level of responsiveness and service is required for all order processing duties, responsibilities and other assignments.
This position will be based on site at our US headquarters facility located in Dulles, Virginia. This position offers 50% hybrid after initial 3-month training.
Qualifications:
Experience in SAP is a MUST.
General understanding of ERP system functionality with respect to order processing, inventory management, status monitoring and receiving.
School Diploma or GED required, bachelor's degree preferred.
Experience with order processing, planning /expediting and scheduling in a manufacturing environment preferred.Minimum of 3 years Customer Service-related work experience working directly with internal and external customers.
Excellent organization, planning, and multi-tasking skills with extremely high attention to detail
Excellent communication skills
Proficiency with Microsoft Office applications. (Word, Excel & PowerPoint)
Proven longevity at previous employers.
Essential Functions:
Order Processing and Customer Support:
Compliance with all company policies and procedures.
Collaborate closely with customers on artwork design, approval process and coordinate preproduction meetings to understand customer requirements.
Manage the processing of customer orders to include order confirmation and compliance verification for technical feasibility, product/material availability, schedules, export regulations, security, commercial clauses and other relevant areas.
Establish production and delivery schedules through direct communication with scheduling, other G+D manufacturing facilities, material suppliers and third-party vendors including brokers, freight companies and internal shipping department to ensure accurate and on time delivery.
Assist in the purchase of materials for the MS group from domestic and international vendors. This includes production materials, outside services, etc.Verification of material receipt and approval of incoming invoices including freight charges as needed.
Assist Product Management in chip procurement by working closely with purchasing.
Support customers with inventory management by providing weekly or monthly inventory reports/order status reports as necessary.
At times assist with submission and acceptance of orders to track order status and production efforts with other G+D production sites from initiation to delivery, including any claim handling.
Support Finance in the preparation of monthly invoicing, monthly forecast, and order income.
Verify pricing on customer POs to match quotations and/or contracts.
Support other divisions when necessary.
Interface with Engineering, IT, Operations, Quality and Product Management to ensure customer's requests are managed in a timely fashion and in accordance with their specifications.
Maintain customer order data, including product configurations.
Customer Support:
Provide first level direct customer support to customers via phone, email and/or in person, to resolve issues regarding scheduling, delivery, change orders, artwork, packaging, and/or quality related claims.
Maintain regular communication with the customer throughout the entire process from receipt of an order, production, delivery, invoicing, and claim handling as necessary.
Manage order delivery status and scheduling updates.
Oversee artwork design changes and approval processes for cards through coordination with the customer and production facilities to successfully proof and produce finished card printing designs.
Assist with customer account creations/modifications in various internal systems including SAP, ServiceNow, CRM.
Operations Support:
Provide support and backup to Customer Operations Group.
Production planning and tracking including coordination of efforts both internally and with the various G+D production sites. Thorough tracking of all order steps is recorded via excel from customer purchase order to production order until delivery, including any claim handling.
Coordinating with the manufacturing groups to deliver on time while maintaining delivery expectations and schedules between customers and production.
Work in conjunction with international counterparts in the preparation of material and production forecasts to align with sales forecasts.
Manage and monitor inventory levels of SIM/IMSI stock and shipping supplies, including maintaining assets in various excel sheets used by internal teams, as well as internal inventory system.
Packaging and Logistics Support:
Oversee packaging, labeling and logistics requirements for all product deliveries in accordance with customer requirements. Work directly with customer, international counterparts, and Product Manager to develop packaging and logistics plans.
Assist in the selection of appropriate vendor either internally or externally to meet scope of work for special packaging requirements.This includes meeting customer Service Level Agreement (SLA) of packaging needs and delivery dates.
Picking and packing and prepare for shipments.
Work with Sales, Support, and other teams to resolve any queries/issues regarding Logistics topics.
Other duties may be assigned.
Operations Associate
Operations associate job in Virginia
Company Details
BerkleyNet is an innovative workers compensation insurance provider that does all of our business online. Our Goal? To make doing business “Ridiculously Fast. Amazingly Easy.”
Responsibilities
The Operations Associate role is designed as a growth opportunity within BerkleyNet. It is a transitional position intended to provide exposure to various business functions, develop core competencies, and prepare the individual for potential advancement into roles in the underwriting, claims or operations departments. This role offers hands-on experience, cross-functional collaboration, and learning opportunities that align with BerkleyNet's commitment to employee development. The role will be responsible for customer service and administrative tasks that support the efficiency of our business operations and uphold our brand promise to deliver a Ridiculously Fast, Amazingly Easy customer experience.
An Operations Associate fulfills the primary responsibilities of the role by executing the following duties and tasks:
Interface with customers via phone, email and live chat to resolve complex inquiries.
Support daily business operations by performing data entry functions related to underwriting, claims, finance and mailroom operations.
Ownership of operations tasks and assignments to complete them within timelines and communicate any issues preventing completion with your lead and participate in offering solutions to overcome the issues.
Provide feedback and offer solutions on existing policies and procedures to assist in business process improvement.
Learn about and use data analysis to identify opportunities for improved efficiencies in process and product.
Assist the operations leadership team in management of daily team responsibilities.
Collaborate with different departments to improve business operations.
Prioritize tasks to manage competing priorities and be accountable to deliver results.
May participate in cross-functional project teams.
Qualifications
Ability to make decisions incorporating diverse perspectives
Excellent communication, prioritization and customer service skills
Strong discretion in dealing with highly confidential and sensitive information exhibited at all times
Proven record of setting delivery commitments and meeting expectations
Demonstrates a natural curiosity to understand the “why” behind processes, decisions, and outcomes, seeking deeper insights to improve operations.
Enjoys analyzing problems, identifying root causes, and developing thoughtful, data-informed solutions.
Embraces continuous learning and growth, actively seeking opportunities to expand knowledge and improve skills.
Thrives in a dynamic environment where asking questions and challenging the status quo are encouraged.
Education
Bachelor's Degree in appropriate field of study or equivalent work experience
Additional Company Details The Company is an equal employment opportunity employer.
We do not accept any unsolicited resumes from external recruiting firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees.
Base salary & Benefits include Health, dental, vision, life, disability, wellness, paid time off, 401(k) and profit-sharing plans.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Additional Requirements • Low level of domestic U.S. travel required (up to 5% of time)
Sponsorship Details Sponsorship not Offered for this Role Not ready to apply? Connect with us for general consideration.
Auto-ApplyRetail Operations Associate - Floating
Operations associate job in Virginia
Job Summary: Under the general supervision of the Retail Banking Director, the Retail Operations Associate - Floating operates in a branch service provider role that provides both paying and receiving services in accordance with Bank policy and procedures. Provides service to customers regarding daily transactions, processes receipt and payment of cash, answers inquiries, opens new accounts if necessary, and refers customers for appropriate services.
Specific Job Functions:
Travels to First Sentinel Bank's Richlands and Tazewell branches to provide Retail Operations support as needed at each assigned location.
Provides a complete range of customer services at the Bank, explaining available Bank product and service features and benefits, and gathering customer information to set up new accounts and process updates or maintenance on existing accounts.
Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
Complies with Bank Secrecy Act, OFAC and USA PATRIOT Act including Customer Identification Program for new customers, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious activities to supervisor.
Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
Participates in sales, service and product training meetings.
Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders.
Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts.
Places hold on accounts for uncollected funds.
Counts, checks and packages coins and currency.
Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary.
Ensures that the teller station is properly stocked with forms, supplies, etc.
Reports malfunctions of teller/new accounts terminals and other equipment used.
Responsible for checking night depository bags and recording proper information on the financial institution's forms.
Supports special retail operations and branch projects as needed.
Opens new deposit accounts for consumer and commercial customers.
KSAs (Knowledge, Skills, Abilities)
Thorough knowledge of paying and receiving functions of the Bank.
Adept knowledge of all Bank deposit products and services.
Ability to effectively communicate across various audiences.
Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
Exceptional customer service skills.
Proficient analytical skills.
Ability to conduct account and/or transaction research and communicate summarized results when requested.
Able to work and act independently as well as work effectively within a team environment.
Strong sales and relationship building capabilities.
Ability to use sound judgement and decision-making skills.
Ability to effectively manage multiple tasks and consistently meet deadlines.
Strong organizational and time management skills.
Ability to adapt to new processes and tasks quickly and effectively.
Willingness to participate in on-going product, process and policy training as assigned.
Excellent verbal and written communication skills.
Additional Requirements (Education, Experience)
High School Diploma or equivalent. Associate's degree in accounting, finance, business administration, or other related field preferred.
At least 1 year experience in a cash handling and/or customer service environment.
Some experience in finance, banking, accounting, or similar industry preferred.
Must be able to travel between branch locations.
Must be able to occasionally travel for training or other business-related matters.
Sr. Digital Mortgage Operations Associate - E-Note Specialist
Operations associate job in Reston, VA
Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.
Job Description
The Sr. Digital Mortgage Operations Associate - E-Note Specialist role will offer you the flexibility to make each day your own, while collaborating with people who care, so that you can deliver on the following responsibilities:
You will support our customers through the development and management of digital mortgage platforms.
You will support the team as they engage with customers to understand business needs and priorities in an effort to deliver those outcomes.
Provide production support (email management, backlog management, post shake-out activities for releases, etc.)
Support technology solution provider testing, troubleshooting, and issue resolution.
Partner with team to gather data to gather business requirements, resolve customer issues, and meet service level agreements (SLAs).
Lead/Assist the team with exception requests, including escalation and communication of production incidents.
Lead/Collaborate with the team on data analysis and assist with monitoring process performance and risk assessments.
Support processing automation through business requirements gathering and End-User testing of automated tools.
Assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.
Minimum Required Experiences
5 years of relevant experience
Ability to manage strict deadlines as well as prioritize and perform tasks in a fast-paced production environment.
High attention to detail and commitment to accuracy
Ability to quickly learn and provide assistance to internal/external partners related to complex acquisition matters.
Ability to diagnose and solve problems efficiently and effectively
Work independently and collaboratively
Perform data analysis to identify trends or relationships to inform conclusions about the data
Excellent communication, interpersonal, and persuasion skills.
Desired Experience
Bachelor's degree or equivalent
Understanding of the mortgage ecosystem, including lenders, servicers, and secondary market operations
Prior experience with eMortgage technology and processes
Functional Skills:
Technologically-Savvy; proficient in the use of the Microsoft Office 365 suite of applications
Able to deliver on multiple assignments, meet tight deadlines, and be effective and decisive under pressure
Able to effectively handle change in job requirements, assignments, groups, schedules, or work environments, as needed
Must be able to create linkages between data, data quality/data validation to business processes and controls
Able to identify, analyze, interpret, and deliver sound analysis, solutions, and business intelligence
Able to identify opportunities for automation to support the team's business processes and reporting
Operations - Operations Management - Senior Associate
Salary: $83,000.00 to $108,000.00 a year
#LI-Hybrid
Qualifications
Education:
Bachelor's Level Degree
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.
Requisition compensation:
83000
to
108000
Auto-ApplyCustomer Operations Associate - 100% Commission | Newport News, VA (SG-777476)
Operations associate job in Newport News, VA
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
Regional Security Operations Associate
Operations associate job in Sterling, VA
We are seeking a highly qualified and experienced Regional Security Operations Associate to join our team. The successful candidate will be responsible for serving as the primary link between field operations and the Corporate Security Program, ensuring the communication and enforcement of security standards and policies. This role involves providing guidance to clients and security vendors, overseeing incident response planning, conducting security investigations, and ensuring compliance with established standards. The Regional Security Operations Associate will also play a key role in assessing security vulnerabilities, recommending corrective actions, and contributing to retrofit and new construction projects.
Responsibilities:
Serve as the conduit to field operations for communication and enforcement of CyrusOne Corporate Security Program to include: corporate security standards and policies.
Provide guidance to client and security vendors regarding security program; identify gaps and recommend corrective action if needed.
Assist CyrusOne Security leadership with development and implementation of consistent standards, policies, and procedures across the CyrusOne facility portfolio.
Ensure Guard Service Vendor institutes consistent post orders and system maintenance procedures across the CyrusOne facility portfolio.
Assist incident response planning, programs for assigned campus
Monitor incident response by guard vendor ensuring compliance with post orders.
Monitor client incident reporting system and ensure site response is appropriate.
Perform security vulnerability assessments of operations and facilities based upon client requirements and industry best practices.
Participate/lead security investigations within assigned campus regarding all policy, criminal violations.
Survey all security operations to recommend operational efficiencies resulting in cost savings or increased productivity.
Escalate critical issues to CyrusOne Security leadership.
Prepare well documented investigative and security assessment reports.
Assist with retrofit and new construction projects, to ensure CyrusOne standards are adhered to.
Assist with handoff after completion of retrofit and construction projects to ensure daily operations are fully functional.
Qualifications:
Minimum 5 years of direct oversight/involvement with security operations and programs.
Minimum 3 years' experience with security investigations, interviewing.
Minimum 3 years' experience in standard, policy, procedure development.
Strong organizational skills and collaborative management style needed.
Must be an intelligent, articulate and persuasive communicator who can discuss security-related concepts with a broad range of technical and non-technical staff.
Must have experience with design and implementation of security controls.
Strong understanding of physical access technology and systems, or data center practices and procedures.
Ability to develop and administer the enforcement of policy and procedures firmly, tactfully, and with consistency.
Strong commitment to customer service.
Ability to establish and maintain effective professional relationships with a diverse group of individuals, both internal and external to the company.
Excellent oral and written communication skills, ability to stay organized in a dynamic environment.
Willingness to adjust hours and be flexible as required by the business to include being onsite for extended hours during emergency situations such as emergency incidents.
Education:
Bachelor's Degree or equivalent experience, with a focus on physical security.
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Auto-ApplyAssociate, Operations
Operations associate job in Arlington, VA
PLUS Communications is a full-service communications firm based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating public affairs, corporate communications, digital, advertising and media buying. PLUS means more!
PLUS Communications is looking for an Associate, Operations to join its growing team.
We are seeking an extremely motivated, self-starting individual to provide general administrative support to our operations department. Reporting to the Operations & People Manager, the Associate will be responsible for ensuring that the daily operations of the firm run smoothly and efficiently. Ideally this person has an interest in crafting a longer-term plan with the firm, either in operations, public affairs, or advertising.
Key Responsibilities:
· Serve as a primary point of contact between the COO/Operations Manager and staff and external partners.
· Manage calendars, meetings, and commitments for the Operations team and leadership, ensuring smooth scheduling and follow-through.
· Coordinate with internal teams, IT staff, and executive assistants to support cross-departmental needs.
· Develop and maintain project plans, schedules, and task tracking systems to ensure operational priorities are met.
· Maintain and organize the Operations department's business contacts database.
· Provide light IT troubleshooting and coordinate escalation to appropriate technical support when needed.
· Track and code expense reports for the Operations department; assist with budget monitoring to ensure alignment with annual budget forecasts.
· Proactively anticipate the needs of staff and leadership, identifying opportunities to streamline processes, improve efficiency, or reduce costs.
· Support internal communications, including company announcements, employee engagement initiatives, and all-staff activities.
· Manage company swag inventory, ordering, and distribution as part of external and internal marketing efforts.
· Contribute to special projects and other duties as assigned.
Requirements
The ideal candidate will meet the following requirements:
Brings a cooperative, flexible, can-do attitude and a desire to relationships with staff at all levels
Proactively works to improve operational systems and is always looking for ways to work more efficiently and effectively
Demonstrated track record of thinking critically with the ability to see two steps ahead and anticipate any issues that may arise
Experience juggling multiple tasks while prioritizing appropriately
Shows tremendous attention to detail and superb organizational skills
Excellent written and oral communication skills and ability to work with a wide variety of personalities
Proficient with Microsoft Office
Benefits
We offer competitive compensation with an opportunity for a year-end bonus. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation, paid sick leave and employer subsidy for commuter expenses. In addition, we have a hybrid work environment.
PLUS Communications is an Equal Employment Opportunity (EEO) employer.
Auto-ApplyOperations Associate
Operations associate job in Alexandria, VA
JOB POSTING
Job Title: Operations Associate Department: Operations Reports to: Operations Manager Status: Part-time, Exempt - 32 hours/week Duration: 6 months Who We Are:
For over 30 years, CAF America has been a leader in enabling cross-border giving to validated charities and charitable projects across the world totaling more than $1 billion. We enable our donors to make strategic, cost-effective, and tax-advantaged gifts through our vetted network of more than 1.9 million charitable organizations in 135 countries, all while reducing the risk, reputation exposure, and administrative burden associated with cross-border giving.
At CAF America, we pride ourselves on creating a positive working environment and culture that values all team member's experience and voices and represents the society we serve. We want to attract, retain, and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.
Summary:
The Operations Associate provides direct and impactful support to CAF America's business operations. This role is responsible for managing day-to-day tasks and administrative needs, ensuring smooth and efficient office operations. Key responsibilities include administrative support, vendor coordination, and onsite event and meeting assistance.
This is an in-office position requiring attendance at our Alexandria HQ from Monday through Thursday.
Duties and Responsibilities:
Receive and distribute all incoming mail and deliveries.
Assist the Finance team by documenting and scanning all incoming checks.
Responsible for weekly batched receipts and ad hoc donor receipts requests.
Process invoices and manage expense reports.
Support the IT and HR teams with onboarding and offboarding of new staff members, including hardware setup and office security protocols.
Package, ship, and receive conference booth materials for Marketing and Business Development
Inventory and process orders of office supplies and equipment
Liaise with vendors and contractors for office maintenance and services.
Ensure the office space is clean, functional, and well-maintained.
Serve as the primary point of contact for staff, visitors, and external parties onsite.
Implement and ensure adherence to office policies and procedures.
Ensure meeting spaces are prepared for guests and events, including coordinating catering and technology needs.
Perform other duties as assigned to support business operations.
Qualifications:
Must be eligible to work legally in the United States.
1 year minimum of relevant experience providing administrative, customer service and/or operational support in a professional office environment.
Ability to work and prioritize in a fast-paced and rapidly changing environment.
Superior attention to detail and ability to accurately navigate large and detailed databases.
Excellent written and oral communications skills; ability to adjust communications according to the audience.
Computer/Software Experience:
Google Suite
MS Teams
MS Office
Salesforce experience a plus
Education/Experience:
Associate's Degree or equivalent combination of education, training, and experience
Salary Range: $28-30/hr.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Content & Creative Ops Associate
Operations associate job in Falls Church, VA
Content & Creative Ops Associate
Type: 1099 subcontractor
Hours: EST U.S. business hours - part time to transition into full time
Compensation: $15-25/hr
Seeking you... if you:
geek out on all things operations, communications, and creative content that help small businesses grow and stand out
love blending structure and creativity - whether it's turning podcast transcripts into polished show notes, writing thoughtful LinkedIn comments, or building a simple Canva brand guide
are a SPONGE - you learn fast, adapt quickly, and have a genuine growth mindset
are a DRIVER - you hold yourself (and others) accountable, take ownership, and move projects forward without waiting to be told what to do
lean into ambiguity with discernment and curiosity; you can read between the lines and figure things out even when the path isn't fully clear
manage your work like a pro: you're organized, self-directed, and communicate proactively with clients and teammates.
This role blends operational excellence with visual design, brand communications, and AI-supported content development for our clients.
Who We Are
Magical Teams is a premium operations agency that works with mission driven B2B small businesses. We are strategic and implementation partners who offer custom "team built for you" services that integrate into our clients' businesses. Our core values are communication, shared ownership, kindness, freedom, and leaning into our optimal zone of discomfort. Our CEO, Christina Salerno, has been building and supporting small businesses for over 15 years and we've built an impressive team who bring a wealth of expertise across all areas of operations. We are a small team with big hearts and exceptional work ethics. We have a very high bar for quality + efficiency.
Our clients have established small businesses and startups, but they are at a growth point and need extra support to up-level. Sometimes they really don't know what they're doing when it comes to building/managing a business and they're looking to us to learn how to do this and get the execution support to set a team up for success. Other times they simply have run out of capacity and know what needs to be done, but they need to outsource it so they can focus on being the visionary / business owner.
✨ READ MORE on our Careers Page ✨
Responsibilities and Areas of Need
As an Admin at Magical Teams, you're the go-to for execution, delivery and routine support that keeps clients and pods running smoothly. You'll handle the day-to-day “doing” - from client communications to document prep and from content coordination to systems setup.
You combine operational excellence with creative production, strong written communication, and everyday use of AI-powered tools to work faster, smarter, and better.
You'll work closely with your pod team to receive direction, ask smart questions, deliver quality work, and continuously improve through feedback.
Because our work is custom, no week looks the same - you'll thrive if you enjoy variety, creative problem-solving, and learning by doing.
Core Responsibilities
Serve as a first point of contact for client communication - manage inboxes, calendars, and scheduling with clarity and professionalism.
Coordinate meetings, events, interviews, and project logistics for clients and internal teams.
Prepare and distribute concise, AI-aided reports, meeting notes, and agendas that clearly summarize insights and action items.
Track client and internal tasks, ensuring priorities stay on track and deliverables are completed on time.
Manage multiple workstreams with strong self-management, prioritization, and proactive communication.
Document processes, maintain organized digital files, and create visually clean internal resources and client deliverables.
Use AI creatively for research, data collection, and process optimization, turning information into actionable summaries or recommendations.
Partner with pod teammates to identify opportunities where AI and automation can improve workflows and client deliverables
Specialized Creative & Communications Support (Core to This Role)
This admin will spend ~40% of their time on creative operations and digital communications work. You'll use AI as your creative partner across:
Podcast Production - Generate, edit, and polish show notes, episode summaries, and pull quotes using AI transcription and summarization tools.
LinkedIn & Client Engagement - Draft thoughtful, on-brand comments and replies using AI writing aids while ensuring every post still sounds authentically human.
Newsletters & Marketing Content - Collaborate on campaign ideas, create first drafts, and format content for newsletters or community updates.
Visual Design - Use AI-enhanced Canva and brand-management tools to design simple branded assets, guides, and visuals.
Website & Content Updates - Support content entry and optimization in platforms like Webflow or WordPress.
Brand Documentation - Maintain brand libraries, visual guidelines, and reusable templates that support consistency and efficiency across teams.
Skills That Will Enable You To Thrive:
You naturally use AI for writing, research, summarizing, formatting, and creative production while maintaining a distinctly human touch.
You communicate with clarity and warmth - written or verbal, client-facing or internal. You know how to translate complexity into language that feels approachable, confident, and professional.
You have strong visual design instincts and experience creating branded assets in Canva.
You're a self-management pro - balancing multiple clients, shifting priorities, and deadlines with calm efficiency. You stay organized, communicate proactively, and always know what's next.
You learn quickly - like, really quickly. You can grok a client's business, tone, and tools with minimal context and start producing accurate, high-quality work fast.
You are accountable, responsive, and solutions-oriented. You don't wait for direction; you move things forward and loop others in as needed.
You are always learning, curious about how things work, and eager to integrate feedback and improve.
You thrive in ambiguous environments - discerning what matters, reading between the lines, and asking the right questions to get clarity fast.
You take pride in quality and detail, from formatting and design to tone and grammar, you care about the final product.
You have strong personal systems for organization, allowing you to stay on top of deliverables while remaining flexible to change.
You bring emotional maturity - open to feedback, self-aware, and grounded in a growth mindset.
You are detail-oriented. Still paying attention? Put the secret code “I have found my peeps” in the second-to-last application question - “Is there anything else that you want to tell us?”
You're aligned with our values of kindness, open communication, optimal discomfort, shared ownership, and freedom - you enjoy building relationships and working with diverse teams.
You have a reliable computer, fast internet, and video-ready setup (Zoom, Slack, ClickUp, Google Drive, Canva, TMetric, LastPass, and more). You can learn new client tools within 1-2 hours.
Why It's Awesome to Join Our Team
1) Work virtually from anywhere! We are remote-first and always will be. While we do work within Eastern Standard Zone business hours (typically 10am-6pm EST), there's a lot of flexibility for how you approach and complete your work each day!
2) You'll work with extraordinary people. Everyone on our team has unique superpowers that are well honed in different areas. If you like working with organized, passionate, responsible, communicative, talented, accountable, creative, generous, fun, and ambitious people… that's us.
3) We are ALL about mentorship! We mentor clients, everyone gets mentorship, and we mentor each other. We have mentorship cohorts, internal team trainings, co-working, and a constantly growing resource library.
4) We care about people, empowerment, inclusion, wellbeing, and we implement this in our client services and internal team. If that's appealing to you - and you care too - you'll be able to have a direct meaningful impact!
5) We have a high bar for excellence, execution, efficiency, results, and integrity. If you love to roll up your sleeves and be dedicated to detail-oriented, efficient quality, you'll succeed here fast.
Magical Teams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We highly encourage candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, from rural areas, and other communities.
Important: We take the time to read each and every application submitted. We request thoughtful responses to the application questions in order to be considered for proceeding forward in our process.
Operations Associate
Operations associate job in Richmond, VA
Job DescriptionSalary: $20 Hourly
UZURV is a 200+, growing technology company based in Richmond, VA. The company operates in 16 states and is expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation.
UZURVs platform combines rideshare with specialty credentialed, drug and alcohol tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. Its a technology platform and service that helps people who need assistance get where they need to go. Its honestly hard to convey how much it means to all of us here to have the opportunity to work on something with such a direct, positive impact on peoples lives.
A little bit about the role
At UZURV, we are steadfast in our commitment to building a platform that provides safe and reliable transportation access to communities of health throughout the country. We are a high growth technology company providing life-changing transportation experience for riders in partnership with healthcare organizations, municipalities and more.
As an Operations Associate, you will be responsible for coordinating and overseeing the performance of our driver networks, ensuring that riders are picked up safely and on-time. To be successful in the role, you should be highly organized, able to think on your feet and ready to address challenging situations head on. You must be able to quickly triage issues and identify solutions in a continuously evolving environment. You are out-going, confident and a multitasking pro.
It is also critical that the Operations Associate has excellent communication skills, as clear communication and coordination across a diverse set of stakeholders (e.g., riders, drivers & clients) is a core job responsibility. You will have the opportunity to play a key role in the growth of our business, delivering life changing service to riders every day.
We are currently hiring for the following shifts:
Wednesday to Sunday 3:30pm - 12:30am
Saturday to Wednesday 3:30pm - 12:30am
Friday to Tuesday - 12:00 PM - 9:00 PM
Friday to Tuesday - 1:00 PM - 10:00 PM
Friday to Tuesday - 2:00 PM - 11:00 PM
The upcoming start dates are:
January 12th
February 2nd
The training schedule is:
Week 1: Monday-Friday 9a-5p in person at UZURV's Richmond office
Week 2 + 3: Monday-Friday 8a-5p at home
Week 4: Operations Associates jump into their scheduled shift dates and times
As an Operations Associate, you will be responsible for the following:
Handling a large amount of inbound and outbound calls in a timely manner.
Monitoring real-time ride activity, engaging with drivers and riders and responding to evolving situations as they develop, coordinating emergency response as required.
Overseeing network performance to ensure on-time performance delivery.
Utilizing internal tools to support drivers from initial onboarding to completing rides.
Communicating with drivers, riders, and clients in real-time across different platforms, including chat, email, phone, and SMS.
Building positive relationships by going above and beyond with customer service, ensuring that all questions, concerns, and escalations are handled appropriately.
To succeed in the Operations Associate role at UZURV, candidates must be able to perform the following:
Ability to remain seated for extended periods and use a computer screen, phone, and other office equipment
Effective communication via phone, email, and chat
Ability to respond quickly to real-time issues, including emergencies
Strong attention to detail and critical thinking
Ability to multitask in a fast-paced environment
Proficiency with tools such as Slack, Google Suite, and mobile apps
We are excited about you because
You have 3+ years relevant experience (bonus points for hospitality, call center, and/or dispatch experience).
You have a valid drivers license and reliable transportation.
You have home high-speed internet (minimum 100 Mbps download / 50 Mbps upload).
You have an outgoing personality and willingness to learn new skills and processes.
You have the ability to show compassion and empathy while maintaining a professional attitude.
You have strong communication skills - written, verbal, and interpersonal.
You are a problem-solving pro who focuses on outcomes and respects processes.
You have scheduling flexibility - evenings and weekends are required.
You are proficient in the business tools of 2024 (Slack, Zendesk, Google Suite, etc.)
You are located in or near Richmond, VA.
To be successful at UZURV, you must be:
Reliable and focused - Our riders and drivers depend on us, which means we hold ourselves accountable by being punctual and adhering to scheduled shift times. Actively listening and maintaining full concentration and attention to each call by limiting distractions allows us to provide the best customer service possible.
Technology-oriented - You must be well versed in G Suite applications and adept with the installation and utilization of smartphone apps (and helping others use them).
Agile - Multitasking is necessary in a growing, fast paced company, as is the ability to plan and organize your workload. You must be flexible and nimble to adapt to shifting priorities.
Collaborative- Collaboration is critical at UZURV, and we work together to provide greater independence for the communities we serve. You should be committed to approaching this role with a results focused, collaborative and inclusive mindset.
Mission driven - What we are creating every day is the ability for our transportation-disadvantaged citizens to move more freely and easily within their communities so they can overcome one of life's biggest challenges: transportation. Valuing your work and the time you spend in your career as core to who you are you work where you want to make a true difference.
Reasons it pays to work at UZURV (in addition to the pay itself)...
UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.
In addition to providing our employees with a safe and collaborative environment UZURV also offers:
401K matching
Healthcare benefits package
Generous PTO and paid holidays
Collaborative team-based work environment
Come As You Are
Dont meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if youre excited about this role but your past experience doesnt align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!
Ice House Operations Associate
Operations associate job in Springfield, VA
ICE HOUSE OPERATIONS ASSOCIATE Location: Springfield, VA About us: The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their peak potential. Our 450,000-square-foot flagship complex in Springfield, VA, offers a unique combination of world-class sports venues, elite training spaces, recovery amenities, and athletic and wellness programs. We also operate Performance Club locations in Springfield, VA, and Bethesda, MD, providing signature group classes, customized performance training, recovery, and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun, lifestyle events, and sporting experiences, The St. James is your destination to discover your best self. Our People & Culture: At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences-experiences that engage, inspire, and delight-depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team. Primary Responsibilities: As part of the Ice House Operations Team, your primary job is to provide the best ice experience possible for our customers. Our ice sheets are expected to be the smoothest, most well maintained, and to provide the best on-ice experience for anyone that comes through our doors. The Ice House Operations Team is responsible for providing this experience through diligent maintenance and housekeeping along with prompt and accurate ice cuts throughout the day. You are also responsible for monitoring all compressor room equipment and maintaining all other ice maintenance equipment. Job Details (general overview):
Resurface both ice sheets with Zamboni Ice Resurfacer at scheduled times and complete cuts in the ten-minute time period.
Complete routine maintenance on both ice surfaces and all ice maintenance equipment
Operate Zamboni Ice Edger; followed by light grooming on ice sheet
Change propane tanks on Zamboni as needed
Clean and maintain the Zamboni in immaculate condition; following all scheduled preventative maintenance tasks
Perform weekly blade change service on Zamboni
Fill out compressor system log sheet at scheduled intervals.
Clean Dasher Board glass; remove puck marks
Perform light janitorial duties through all locker rooms & Ice House spaces
Must be willing to work in a cool temperature environment
Assist with miscellaneous Facility services as needed
Qualifications
Must be at least 18 years old.
Must possess current and valid Driver's License
Must be available and flexible to work various hours during the week and weekend.
Previous Ice Resurfacer and/or ice rink experience is preferred
Must be able to lift-up to 75 pounds
Get to know us better: ****************** https://******************/stj-sports ******************/careers Instagram: @thestjames, @thestj_sports, @thestjamesperfomanceclub @courtedspa ADDITIONAL INFORMATION The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.
Simulation Operations Specialist
Operations associate job in Virginia
Department: College of Public Health Classification: Lab & Research Specialist 2 Job Category: Classified Staff Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: On Site Required Pay Band: 04 Sponsorship Eligibility: Not eligible for visa sponsorship
Salary: Salary commensurate with education and experience
Criminal Background Check: Yes
About the Department:
The School of Nursing prepares students for interdisciplinary roles as clinicians, educators, researchers, and administrators. Our students learn to address the challenges of a rapidly changing and diverse health care environment with hands-on experience in our simulation and skills labs and our Mason and Partners clinics. Their experience working with the culturally diverse patient population in the Northern Virginia area provides them with the necessary skills to deliver health care where it's needed the most.
About the Position:
Under the direction of the CIO, the Simulation Operations Specialist runs and supports simulation-based education for a wide range of learners, including nursing students, inter-professional health students, and practitioners.
The Simulation Operations Specialist leads program development of new systems, applications, software conversions and upgrades, and troubleshooting. This position facilitates operations, scheduling, provides technical assistance for simulation/immersive technologies, collaborates with faculty/staff to resolve problems, and serves as backup to the Clinical Skills and Immersive Learning Manager.
Responsibilities:
Simulation Lab Duties and Responsibilities:
* Opens/closes and organizes labs starting at 7:30am;
* Executes set-up, programming, maintenance, use, disassembly, and troubleshooting of simulation equipment;
* Performs set-up/breakdown simulation sessions, including room environment, simulators, equipment, supplies, and moulage of patient simulators/standardized patients;
* Conducts routine equipment and simulator maintenance based on vendor guidelines and recommendations;
* Provides training and serves as a resource for staff utilizing simulation equipment;
* Programs, tests, and runs scenarios with faculty;
* Maintains digital A/V hardware and software systems;
* Maintains all simulation/lab/immersive technologies equipment with low, medium, and high fidelity;
* Develops an agreed-upon level of technical proficiency with all aspects of the operation, maintenance, support, troubleshooting, and repair of all the simulation center and associated equipment including:
* Computer-driven human simulator systems.
* Life-support systems and physiologic monitors.
* Personal computers and peripherals.
* Audiovisual and wireless communication system.
* Maintains proficiency in existing and emerging technologies, participates in training, and attends conferences for professional development/continuing education;
* With appropriate notice, works at night and/or on weekends, if needed; and
* Performs other job duties as assigned.
Required Qualifications:
* Experience (generally 1-5 or more years) with simulation-based education;
* Ability to manage multiple priorities in a dynamic environment with a diverse clientele;
* Ability to work independently and as part of a team; and
* Punctuality and professionalism is required.
Preferred Qualifications:
* Bachelor's degree in nursing, healthcare, education, technology, or related field or
Associate's degree or equivalent work experience in simulation-based education modalities;
* Certified Health Care Simulation Operations Specialist certification; and
* Experience working with standardized patients.
Instructions to Applicants:
For full consideration, applicants must apply for the Simulation Operations Specialist (Req#10003243) at ********************** Complete and submit the online application to include three professional references with full contact information, to include a current supervisor and past supervisor, and provide a cover letter and resume for review.
Posting Open Date: September 29, 2025
For Full Consideration, Apply by: October 13, 2025
Open Until Filled: Yes
Maintenance and Operations Specialist
Operations associate job in Manassas, VA
Are you a skilled maintenance professional looking for a meaningful career in a unique environment with stability and great benefits? The Prince William - Manassas Regional Adult Detention Center (ADC) is looking for a Maintenance & Operations Specialist to join our dedicated and team-oriented staff! The ADC is committed to excellence, safety, and professionalism. We take pride in our work and the positive impact we have on the community. If you're career-minded and ready to contribute your skills in a meaningful way, we want to hear from you!
The ADC is a well-established agency in Prince William County, VA. We provide safety and security for our staff and the individuals in our care while protecting the residents of Prince William County. This position will involve direct contact with inmates housed at the facility.
About This Role:
As a Maintenance & Operations Specialist, you'll play a critical role in keeping our facility safe, efficient, and operational. You'll be responsible for:
* Coordinating and completing daily maintenance tasks
* Performing hands-on maintenance, inspection, and repairs on systems such as:
* Electrical
* Plumbing
* HVAC
* Telecommunications
* Building structures
* Estimating repair costs and identifying necessary tools and materials
* Conducting preventive maintenance
* Maintaining detailed logs and records
* Ensuring compliance with safety standards, codes, and regulations
* Other duties as assigned
What We're Looking For:
A candidate with a strong background in maintenance operations and the ability to lead and instruct others. Skills and qualifications include:
* Experience maintaining and repairing specialized facility equipment
* Ability to prioritize and assign work effectively
* Proficiency in using tools, diagnostic equipment, and maintenance software
* Strong understanding of safety codes and standards
* Exceptional organizational and customer service skills
* Competency with computers and basic software applications
Minimum Education, Training and Experience Requirements:
High School Diploma or GED and 2-3 years of related experience.
Special Requirements:
* Must pass a criminal history background investigation to include fingerprint and driving record check. Must pass a polygraph exam. Pass pre-employment physical. Must have a valid driver's license.
* Physical Demands/Frequency: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions. Heavy Work: Exerting 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
* Environmental Working Conditions: Work is performed in an inherently stressful environment and involves some degree of risk to personal safety; requires direct contact with inmates in a public safety correctional setting.
Work Schedule:
* 37.5 hours per week, typically Monday through Friday 8:00 am to 4:00 pm - Schedule may require flexibility to include weekends. Position is deemed essential to respond in emergencies and inclement weather. On call duties required.
* FLSA-Nonexempt position.
Starting Salary Range:
$25.44 to $36.98 Hourly (Minimum to Midpoint)
* Starting salary beyond minimum is based on verified related work experience. Typical hiring range is between minimum and midpoint. Please submit a copy of a current resume with application*
Note:
The above position descriptions intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the needs of the department.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
QUESTIONS:
All inquiries related to job postings, application deadlines and the status of applications should be submitted through ******************. Contact information should be included in the inquiry. Applicants selected to move forward in the hiring process will be notified by phone or email.
Aerial Operations Specialist
Operations associate job in Sterling, VA
Tree Climber
What We Offer·
Compensation: Competitive pay based on experience, skill level, and responsibilities
Benefits: Health and dental insurance, paid time off, 401(k) Savings Plan, and Flexible Spending Plan
Time Off: Time off to support your work/life balance
Career Growth & Development: Extensive training, continuing education, and opportunities to grow your career in arboriculture
Team & Collaborative Environment: Work with some of the best trained and equipped professionals in the industry, with a focus on safety, quality, and teamwork
Position Summary
As a Tree Climber on our General Tree Care Team, you'll play a vital role in maintaining and preserving the health of our clients' landscapes. A typical day may include:
• Climbing and pruning large shade trees and ornamentals using proper practices
• Performing removals, cable bracing, and other tree care techniques
• Safely operating chainsaws, equipment, and aerial lifts (bucket trucks)
• Working as part of a team to deliver high-quality service to clients
• Applying industry safety standards in all aspects of tree care
This role offers the opportunity to work outdoors, visit beautiful properties in your community, and apply your climbing expertise to protect and enhance landscapes.
About You
You are safety-focused, skilled in climbing, and eager to build your career in tree care. You bring:
• Experience with proper pruning practices for large shade trees and ornamentals
• Ability to identify native and introduced tree/shrub species and their characteristics
• Ability to climb without spurs
• Knowledge of tree care safety standards
• Hands-on experience with chainsaws and related equipment
• Experience operating aerial lifts (bucket truck)
• A valid U.S. driver's license (CDL a plus)
• Authorization to lawfully work in the U.S.
About SavATree
SavATree was founded 45 years ago with a mission to preserve trees threatened by the gypsy moth epidemic. Since then, we've grown into a nationwide leader in tree, shrub, and lawn care services. Unlike companies that focus on removal, our work is rooted in preservation and care.
We are a values-driven organization built on teamwork, integrity, respect, and a relentless commitment to making a positive impact. When you join us, you'll find a collaborative, competitive, and caring environment where your contributions matter. As we like to say:
When you work here, you thrive here.
Physical Requirements
This role requires the ability to climb, work at heights, and safely lift and/or move up to fifty (50) pounds while performing tree care tasks.
Equal Opportunity
SavATree is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to creating a diverse environment where all employees feel valued and respected.
Administrative Operations Specialist, Radiation Oncology
Operations associate job in Arlington, VA
Job Description
Qualifications
Purpose & Scope:
Under general supervision, manages all front desk operations and administrative tasks within the Radiation Oncology Department. Responsibilities include overseeing patient communications, coordinating scheduling for consultations and procedures, and facilitating patient check-ins utilizing EMR systems (Epic and Aria). Ensures accurate insurance verification, authorization processing, and appeals management. Prepares clinic materials, organizes chart reviews, and collaborates with the Cancer Resource Center to enhance patient support services. Additional duties include referral management, discharge tracking, medical records coordination, and administrative support for leadership, inventory oversight, and optimization of billing and authorization workflows. Serves as a liaison for professional and facility billing, delivering high-quality patient service through effective communication and operational excellence.
Education:
High school diploma or equivalent is preferred.
Experience:
Three years of medical office experience is preferred, with a focus on Oncology being highly desirable.
Certification/Licensure:
None.
Operations Specialist
Operations associate job in Richmond, VA
MarshBerry is growing! We are seeking an Operations Specialist to join our FirstChoice team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in achieving growth objectives because the trust our clients place in our talented team of professionals, and all MarshBerry colleagues play a critical role in directly or indirectly cultivating those trusted relationships. MarshBerry provides an environment where employees can learn, improve, and realize their career goals. We offer competitive benefits, flexible work schedules, new challenges, and learning experiences.
Job Details
Position Summary:
MarshBerry is currently seeking an Operations Specialist for our Richmond, Virginia office. The Operations Specialist will be responsible for delivering exceptional customer service to FirstChoice members and play a key role in helping members with inquiries, responding to service requests, updating the agency management system (AMS) with carrier and client information, and assisting the Risk Placement Team.
Responsibilities:
Respond to service requests from FirstChoice members. Act as liaison with carriers and members to resolve client issues.
Check carrier websites daily to download policies, endorsements, audits, billing information, etc. and update the AMS accordingly with the information obtained.
Audit commission splits and communicate discrepancies to the appropriate team members. Serve as liaison with accounting to resolve issues.
Assist Risk Placement Team with service requests as needed.
Stay up to date with industry regulations to ensure all interactions and processes adhere to industry requirements and FirstChoice standard operating procedures.
Cultivates and maintains effective relationships with potential internal/external clients, partners, and stakeholders that can directly or indirectly lead to revenue generation for all MarshBerry services.
Act as back up to other service personnel as needed.
Additional responsibilities and projects as assigned.
Selection Criteria
Education & Experience:
High School diploma required, college degree preferred (A.A, + degree or equivalent).
Minimum of 3-5 years experience in a customer service role. Prior insurance experience is a plus.
P&C license preferred.
Proficient with technology including Microsoft Word, Excel, PowerPoint, and Access or similar database. Experience with an Agency Management system such as Applied Epic is preferred.
Other:
Attention to Detail: Takes pride in the quality of one's work output. Naturally pays close attention to work and takes accountability for accuracy, consistency, and thoroughness.
Customer Service: Consistently demonstrates a "customer first" attitude. Ensures the customer has a complete and satisfactory experience in terms of products/services rendered and questions/concerns addressed.
Prioritization: Organizes job duties. Meets deadlines. Aligns projects and tasks with corporate objectives. Ensures work being completed aligns with successful achievement of corporate, departmental, and team goals and deadlines issued.
Strong written and verbal communication skills with demonstrated creativity with regard to work.
Team oriented: Positive and professional, maintains good working relationships with team members throughout MarshBerry. Remains opens to others' ideas and exhibits a willingness to try new things.
Resourcefulness: Identifies and utilizes resources available to effectively achieve objectives. Able to size up new situations or challenges and determine how to respond adeptly and quickly. Makes the most of the tools available.
Integrity: Upholds the highest ethical standards in one's behaviors and activities.
Ability to lift up to 25 pounds.
Working at MarshBerry
Who We Are:
MarshBerry practices The Collaborative Way which encourages employees to adhere to these five principles: listening generously, speaking straight, being for each other, acknowledgement & appreciation, and honoring commitments. We are committed to fostering an environment of Diversity, Equity, and Inclusion. We strive to educate our current and potential employees in these areas, while continuing to promote a welcoming and inclusive environment for all.
What We Do:
MarshBerry provides consulting services in the financial services industry primarily to independent insurance agents, brokers and carriers. Our services include but are not limited to financial, operational, sales management, merger and acquisition advisory, peer-to-peer exchange and information services. We are recognized in the insurance industry for providing innovative and customized solutions to our clients. At MarshBerry, our mission is to help our clients learn, improve and realize their value. Our clients credit us for providing the vision, tools, and discipline to help them reach their strategic goals.
It's one thing to be recognized as experts in our field, it is another to be noteworthy based on the sentiment and feedback of our team. MarshBerry has been recently awarded the following:
Crain's Best Employers in Ohio
The Nation's Best and Brightest in Wellness
North Coast 99
Top Work Places - The Plain Dealer
Weatherhead 100
West Michigan's Best and Brightest Companies to Work for
To learn more about MarshBerry, visit *******************
We appreciate your interest in MarshBerry. As an equal opportunity employer, your application will be considered with regard to all laws which prohibit discrimination because of race, color, sex, religion, national origin, age, disability, military status, and genetic information, and requirements to take affirmative action in the hiring of minorities, including women, veterans, and those individuals with disabilities.
Quality Operations Specialist
Operations associate job in Virginia Beach, VA
Role: Quality Operations Specialist
Department: Quality Operations
Travel: 20% to 25% International Travel
General Description:
The Quality Operations Specialist is responsible for ensuring the accuracy, integrity, and analysis of data related to Operation Smile's hospital assessments, patient safety, and quality initiatives. This role independently manages the collection, interpretation, and reporting of medical quality metrics and provides advisory input to leadership, foundations, and hospital partners. The Specialist serves as a subject matter resource in quality and patient safety, contributing to organizational risk management, compliance, and continuous improvement.
Essential Functions:
Hospital Assessments & Quality Oversight
Conduct and document comprehensive hospital assessments, providing actionable recommendations to improve patient safety and align with Operation 100 strategic goals.
Ensure process integrity by validating standards, identifying risks, and advising leadership on areas for investment and improvement.
Data Analysis & Reporting
Independently collect, aggregate, and interpret quality and patient safety data, including complication rates and clinical outcomes.
Develop analytic reports and dashboards for senior leadership, the Medical Oversight Committee, and development teams to support strategic decision-making.
Identify patterns, trends, and systemic risks, providing insights that inform organizational policy.
Training & Advisory Support
Develop and deliver training sessions for staff, hospital assessors, and volunteers to advance knowledge of quality and patient safety standards.
Serve as an advisor to foundations and hospital partners, responding to technical questions and guiding the adoption of evidence-based practices.
Research & Policy Contribution
Conduct and support applied research on medical standards, patient safety, and risk management.
Contribute to the development and updating of Operation Smile medical policies, protocols, and quality frameworks.
Program & Stakeholder Engagement
Act as a liaison between Quality Operations and other OSI departments to ensure accountability for quality-related deliverables.
Coordinate and lead hospital assessor meetings, updates, and learning exchanges.
Build collaborative relationships with foundations, hospital leaders, and external partners to strengthen OSI's global network of care delivery.
Requirements
Job Qualifications and Skills:
Required
Bachelor's degree in public health, nursing, healthcare management, administration, or related field (or equivalent experience).
4+ years of progressive experience in healthcare quality assurance, patient safety, infection prevention, or risk management.
Demonstrated ability to analyze data, interpret findings, and present results clearly.
Experience engaging with healthcare professionals and stakeholders across cultural contexts.
Strong written and verbal communication skills.
Ability to travel globally as needed.
Preferred:
Advanced training/certification in healthcare quality, patient safety, or risk management.
Experience with performance or process improvement methodologies (Lean, Six Sigma, etc.).
International or cross-cultural healthcare delivery experience.
Prior experience contributing to organizational policies or quality standards.
Core Competencies:
Analytical thinker who ensures process integrity and maintains high-quality standards.
Ability to advise and influence stakeholders, building credibility across diverse settings.
Patient-centered approach with a commitment to safety and ethical practice.
Strong project management skills with the ability to prioritize and meet deadlines.
Collaborative, adaptable, and skilled at navigating complex organizational environments.
Compensation:
Operation Smile is committed to pay transparency. The anticipated salary range for this position is $56000 to $70,000, which may vary slightly based on a candidate's experience, qualifications, and geographic location.
Why Operation Smile?
Meaningful Work - At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being.
A Brighter Future - Make saving for the future easy with Operation Smile's 401(k) plan, featuring Safe Harbor and employer matching.
Cha-ching!
Happy and Healthy - Kick back and relax with Operation Smile's all-in-one health plans! We've got your health, pharmacy, dental, and vision needs covered for you and your loved ones. No worries, just smiles!
Worry-Free Insurance - Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances. We've got you covered, no matter what!
Take Your Time (Off) - Flexible time off and celebrate with company-paid holidays! More time for fun and relaxation.
Work it, Flex it - Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements.
Travel Minus Stress - See the world through our unique employee programs, which offer opportunities to participate in international medical trips, community outreach, and global health initiatives.
Salary Description $56,000 to $70,000
Loan Operations Specialist
Operations associate job in Richmond, VA
Requirements
Experience/Education/Certifications:
Minimum high school diploma and 3 to 5 years of experience in a commercial bank lending environment
Knowledge of accounting is a plus
Skills Required:
Organizational Skills
Well-developed Experience/Education/Certifications: organizational and decision-making skills, adaptability to changing priorities
Ability to meet deadlines and oversee multiple responsibilities simultaneously
Able to set one's schedule and execute according to a plan, seeking effective and efficient results
Communication
Ability to communicate in a clear, comfortable, and confident manner
Communicate effectively and in a way that supports teamwork
Demonstrate ability to write in a clear, concise and organized way
Computer/Technology
Excellent Word, Excel, and Windows file management skills mandatory
Demonstrated web research skills
Familiarity with Outlook, Teams, or similar network-based email and calendar software
Compensation and Benefits:
$47,000 - $57,000 annual salary, depending on skills and experience
Annual bonus opportunity
18-days of PTO per year
13-paid holidays per year
Medical, dental, vision, short- and long-term disability insurance
Life Insurance
Paid Family Leave options
401k savings plan with employer match
Locus is an Equal Opportunity Employer. Locus does not discriminate in hiring or employment practices on the basis of race, color, religion, gender, age, sexual orientation, marital or familial status, national origin, non-job-related disability, or status as a veteran.
ATM/ITM Operations Specialist
Operations associate job in Alexandria, VA
The ATM/ITM Operations Specialist is responsible for managing, maintaining, and optimizing the company's network of Automated Teller Machines (ATMs) and Interactive Teller Machines (ITMs). This includes overseeing daily operations, ensuring proper servicing and maintenance, managing vendor relationships, supporting branches and staff, and analyzing system performance for continuous improvement.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Acts as the main point of contact for branch and digital teller staff, dispatching technicians, and coordinating Managed Services tickets to troubleshoot and repair ATMs and ITMs.
Coordinate the proper installation, servicing, and maintenance of the ATM/ITM fleet; provide technical support and manage vendor relationships.
Analyze performance metrics and prepare periodic reports for senior management on the utilization and performance of the ATM/ITM network.
Perform balancing for ATMs and ITMs, monitoring and resolving discrepancies or errors.
Lead projects for new machine deployments, upgrades, or system changes, including testing and validation of new installations.
Manage the Cash-in-Transit (CIT) process and vendor service-level agreements (SLAs).
Support internal teams with ATM/ITM-related tasks, such as transaction research and technical troubleshooting.
Other Duties
Conducts performance evaluations of vendor services and recommends improvements.
Assists with compliance reporting and audit preparation related to ATM/ITM operations.
Trains team members on operational procedures and maintenance techniques.
Other duties as assigned.
Skills/Abilities
Strong organizational and interpersonal skills.
Proficiency with Microsoft Office applications, particularly Excel and Word.
Basic knowledge of computer systems and ATM/ITM operations.
Familiarity with Regulation E compliance requirements.
Analytical skills for identifying and resolving service or performance issues.
Stay informed on developments in ATM/ITM systems and make recommendations for network expansion or upgrades.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
This job operates in both office and onsite settings, requiring routine use of standard office equipment and occasional travel to ATM/ITM locations. The opportunity to telework is not available.
Physical Demands
The position requires manual dexterity, lifting lightweight items, and occasional bending or stooping during ATM/ITM servicing tasks.
Travel
Travel is required for servicing ATMs/ITMs within the bank's footprint and vendor coordination.
Education and Experience
Three to five years of experience in a financial institution or related field.
Strong problem-solving skills with attention to detail.
Associate's degree or demonstrated equivalent experience.
Familiarity with ATM/ITM (NCR/Diebold) systems and digital teller operations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity/Affirmative Action Employer M/F/disability/protected veteran status
Auto-ApplyOperations Associate, Springfield
Operations associate job in Springfield, VA
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Operations Associate Flagship - Springfield, VA Part-Time About us: The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their peak potential. Our 450,000-square-foot flagship complex in Springfield, VA, offers a unique combination of world-class sports venues, elite training spaces, recovery amenities, and athletic and wellness programs. We also operate Performance Club locations in Springfield, VA, and Bethesda, MD, providing signature group classes, customized performance training, recovery, and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun, lifestyle events, and sporting experiences, The St. James is your destination to discover your best self. Our People & Culture: At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences-experiences that engage, inspire, and delight-depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team. Key Responsibilities:
Assemble and deliver equipment to prepare venues for various sports practices, games, and events
Strike and stow equipment in order to stage venues for incoming activities.
Provide crowd control coverage, including gate control, ticket sales, participant administration, usher, and other event related duties.
Provide game operations coverage, including clock operations, scorekeeper, safety monitor, and other sports game related duties.
Maintain storage spaces to ensure areas are properly cleaned, maintained, and stocked.
Monitor and ensure venue activities occur as scheduled, providing direction when needed.
Maintain equipment inventory, including minor repairs and damage reporting when needed.
Monitor and interact with digital communications tools, including e-mail, social media, and SMS messaging.
Monitor and interact with digital scheduling, calendar, and task assignment/designation tools.
Assemble, maintain, and perform minor maintenance on specialized sports equipment, including Dr. Dish, HD Golf, Porter, and pitching machines.
Maintain detailed knowledge of various sports activities, including game play, rules, positions, and other pertinent information.
Support Sports, Events, and Venue Rental staff with operational requests, questions, and activity needs
Assist in sports league administration, including registration facilitation, maintaining rosters, and monitoring practices/events.
Provide sports specific venue support, including painting, minor maintenance, and cleaning activities.
Job Knowledge, Skills, and Other Requirements:
Must have good organizational and planning skills
Must have working knowledge of various sports/entertainment activities
Must have ability to exercise sound judgment and decision making skills.
Must have ability to work effectively under tight deadlines and stress.
Must have effective written and verbal communication skills.
Must have the ability to work well under stress and exercise good judgment, diplomacy, courtesy and tact under all circumstances.
Must have ability to use tools, resources, and knowledge in order to accomplish multiple tasks in a safe, timely and efficient manner.
Physical Requirements:
Requires a full range of body motions including seeing and hearing to normal range.
Job requires routine standing, walking, stooping, bending, lifting, carrying, pushing, pulling, reaching, handling, speaking, hearing and visually checking work assignments in progress and those that have been completed.
Must periodically climb to elevated locations in the building complex.
Must be able to lift, carry upwards of sixty-five (65) pounds
Frequently works under stressful working conditions, irregular hours and tight time deadlines.
Compensation: $13.75 per hour Get to know us better: ****************** https://******************/stj-sports ******************/careers Instagram: @thestjames @thestj_sports @thestjamesperfomanceclub This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department. The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran. #twparttime