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  • Manager, Operations Support

    Sentara Health 4.9company rating

    Remote operations call center manager job

    City/State Virginia Beach, VA Work Shift First (Days) SMG Anesthesiology Department in Virginia Beach, VA is looking to hire a Manager, Operations Support Supports the Anesthesia Leadership Team in the management of projects and assigned areas. Is innovative in ongoing maintenance of programs. Responsible for the management of assigned departments. Maintains processes and coordinates all compliance activities across the division. Maintains exceptional Provider Relationships and coordinates all activities associated with workforce management. Will assume other duties as assigned. Will support 4 hospitals. Quarterly travel to Northen Virginia, Charlottesville Hampton and Harrisonburg. Clinical Leads Divisional POC Monthly Rounding- (Minimum 5 Full Days/Month) Training Creates content for PMC Meetings Advocate for site level needs Advocate for Division initiatives and Goals Provider Relationship Provider Engagement Issue Resolution Physician/CRNA Recruitment Processes: Onboarding/ Offboarding Division Orientation Provider Record Management Payroll Compensation CME Reimbursement Processing Workday Delegate Workday Data Updates (FTE/Location/pay record changes) Compliance (EHS/Flu/RME) Training (Annual CBTs/RQI, ACLS/BLS/PALS) CRNA Human Resources Annual Reviews Performance / Disciplinary Action Benefit Liaison / Retirement FMLA Locums Management- Requisition Creation and Submissions Manages selection process Manages contracts and schedules Manages Onboarding/Offboarding Tasks Education: Bachelor's degree MBA or MHA preferred 4 years clinical operations experience in lieu of degree required Experience: 3 years' management experience in a hospital-based clinical setting required. Consideration given to Administrative Residency experience and internal interim leadership. Keywords: Talroo-Allied Health, Operations Support, Management, leadership, critical thinking Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
    $51k-69k yearly est. 8d ago
  • Sr. Supervisor, Inbound Quality Operations

    VB Spine

    Operations call center manager job in Leesburg, VA

    Company: VB Spine Looking for a career where your work truly matters? At VB Spine, you'll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We're seeking a Senior Supervisor, Inbound Quality Operations to lead our Quality Control and Receiving teams in ensuring all incoming products meet the highest standards of quality, compliance, and readiness. This role offers the opportunity to lead a talented group of professionals, drive process improvements, and play a key part in maintaining VB Spine's reputation for excellence. What You'll Do Lead and direct Quality Control and Receiving employees to ensure timely and accurate inspection of incoming products Provide training, coaching, and performance feedback to team members to support ongoing development Establish work priorities and allocate resources to meet inspection and production schedules Track and report key metrics such as inspection throughput, accuracy, and productivity Drive continuous improvement initiatives focused on efficiency, documentation, and inspection processes Develop and implement capacity planning methods to balance workloads and optimize team performance Identify and execute relevant quality-related training programs Coordinate and resolve product or component quality concerns and corrective actions Maintain clear communication with management, coworkers, and suppliers on quality requirements and inspection procedures Write, review, and maintain departmental SOPs and work instructions to ensure compliance with regulatory and company standards Support FDA inspections, ISO assessments, and internal audits as needed Ensure adherence to GMP, GDP, and company quality procedures What You Bring Bachelor's degree required; Engineering degree preferred Minimum of 4 years related experience in quality control, inspection, or manufacturing (medical device industry preferred) Prior leadership or supervisory experience in a regulated environment Knowledge of GMP compliance for Class II Medical Devices Experience with inspection tools such as micrometers, calipers, indicators, gauges, and comparators Familiarity with ANSI Y14.5 Geometric Tolerances and ANSI/ASQC Z1.4 Sampling Plans Ability to read and interpret technical drawings, specifications, and quality standards Strong problem-solving, communication, and organizational skills Proficiency with Microsoft Office Suite, ERP systems, and document control software Proven ability to make sound quality decisions and manage multiple priorities in a fast-paced environment Why VB Spine? We believe in growing talent from within. At VB Spine, you'll join a high-performing team, benefit from mentorship and professional development, and play a meaningful role in advancing innovation in spinal care. This position offers the chance to shape quality operations that directly impact patient outcomes while building a rewarding career in a dynamic, mission-driven company. Compensation Pay for this role is competitive and based on experience, with factors like qualifications and performance taken into account. Final compensation is determined on a case-by-case basis and considers experience level, skillset, and market conditions. Benefits Include Comprehensive health, dental, and vision insurance 401(k) with company match Paid time off (PTO) and holidays Ongoing training and professional development opportunities Opportunity to grow within a fast-paced, innovative organization
    $58k-101k yearly est. 1d ago
  • Operations Manager

    The Ford Agency

    Operations call center manager job in Washington, DC

    The Ford Agency is actively recruiting for an Operations Manager to join a non-profit organization in Washington, DC. This key leadership role will oversee day-to-day office operations, manage vendor and contract relationships, act as a liaison with building facilities, and ensure the smooth functioning of internal systems and workflows. The ideal candidate will have a strong commitment to creating seamless operations and a strategic mindset to help drive organizational effectiveness. A fantastic opportunity for a proactive, solutions-oriented operations professional looking to make a tangible impact! Responsibilities Include: Oversee daily office operations, including facilities, maintenance, supplies, and vendor coordination Manage the full contract lifecycle: drafting, reviewing, execution, and compliance tracking Track office and vendor budgets; coordinate closely with Finance Team on reporting and forecasting Uphold health and safety protocols and lead improvements based on best practices Develop and maintain the Operations Manual and internal process documentation Collaborate with HR, IT, Finance, and leadership to ensure aligned and efficient operations Qualifications Include: Bachelor's degree or equivalent professional experience 5+ years of experience in business operations, vendor/contract management, or facilities oversight Strong project management skills and ability to juggle multiple high-impact priorities Excellent communication and cross-functional collaboration skills Familiarity with Salesforce and Google Suite Strong judgment and attention to detail Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation. The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients. To see more positions available through The Ford Agency, please check out our website at ********************
    $79k-128k yearly est. 1d ago
  • Operations Manager

    Mural Group 3.9company rating

    Remote operations call center manager job

    Mural Group is a startup focused recruiting firm partnering directly with one of the top VC backed startups in Austin. This client is a Series A marketplace company founded by former startup operators with ground level experience at one of the fastest growing startups of all time. About the Role: As an Operations Manager, you'll own and scale multiple territories across the United States, modeled after Uber's early Operations Manager and General Manager roles. Working in-person from our Austin office, you'll have complete P&L responsibility for your territories and serve as the driving force behind our expansion. You'll collaborate face-to-face with leadership and cross-functional teams as the CEO of your territories, responsible for everything from growth to profitability. This is an opportunity to get in on the ground floor with with one of the fastest growing startups in the world. We are looking for high potential, low ego, problems solvers with an analytical toolkit and relentless determination. Who you are: 5-7 years of experience with a track record of excellence in any of these backgrounds: Former consultants or bankers who want to build Early-stage startup operators who've worn multiple hats Former entrepreneurs with a versatile problem solving toolbox Problem-solver who can handle immediate issues while building scalable solutions Comfortable startup pace and workload Highly competitive with a burning desire to be great What You'll Do: Full ownership of 5-15 territories (depending on size) Drive growth and profitability metrics Make strategic investment decisions and execute on them Launch and scale new markets Build and maintain relationships with customers and users of the marketplace platform Provide high-touch support while developing scalable solutions Prioritize effectively across multiple stakeholders Create processes that allow us to grow faster than our headcount Partner with our tech team to identify and solve scaling challenges Transform front-line insights into product requirements Identify the next burning problems beyond staffing that we can solve for dental practices Qualifications Proven track record of excellence in a high-intensity role Outstanding problem-solving abilities Strong analytical skills for P&L management Exceptional communication and relationship-building capabilities Self-motivated with ability to thrive in ambiguous environments Demonstrated ability to build and optimize scalable processes High standards in everything you do - never satisfied with "good enough" This role is not a fit for you if: You prefer receiving a set of tasks to complete vs. seeking out the most import problems to prioritize and solve. You're uncomfortable with ambiguity and rapid change You don't enjoy being on the phone You only want to work from home; this role is in-person in Austin, TX What's in it for you: Mentorship in a "no ego" startup - Direct line to the CEO and Co-founder Competitive salary + equity Unlimited growth potential - expand your ownership and role through success Frequent trips to Amsterdam to collaborate with tech team and founders
    $54k-98k yearly est. 4d ago
  • Operations Manager

    Addison Group 4.6company rating

    Operations call center manager job in Silver Spring, MD

    Job Title: Operations Manager Industry: Education / Youth Enrichment Assignment Type: Direct Hire (Full-Time, Permanent) Pay: $100,000 - $110,000 annually Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM, on-site Note: This role requires on-call availability during summer program weeks (approximately June 22-August 22). Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Our client is a growing education services organization that inspires children through hands-on learning experiences. Their mission is to make STEM concepts fun, accessible, and engaging for students through after-school programs, workshops, camps, and special events. Job Description: We're seeking an experienced Operations Manager to oversee the day-to-day logistics of multiple education programs. This individual will manage scheduling, recruiting, training, and performance evaluation for instructional and support staff while ensuring seamless execution of all programs. The ideal candidate will bring strong leadership, organizational, and communication skills, with the ability to thrive in a fast-paced environment. Key Responsibilities: Oversee all operational logistics for after-school, camp, and special programs. Manage and support instructional teams, including hiring, onboarding, training, and performance feedback. Create and maintain staff schedules, ensuring appropriate coverage across all locations. Lead recruitment efforts including job postings, interviews, and new hire coordination. Foster a positive, collaborative office culture and plan occasional staff engagement activities. Monitor quality control for programs and serve as a point of contact for escalated issues from parents or schools. Maintain compliance with company policies, background checks, and documentation standards. Provide operational support and troubleshooting during high-volume summer months (must remain available for on-call needs during June-August). Qualifications: 5+ years of operations management experience, preferably in education, youth programs, or related fields. Experience with staff scheduling, training, and performance management. Proficiency in Microsoft Office and Google Workspace (especially Excel and Sheets). Strong communication and organizational skills. Ability to remain flexible and solution-oriented during peak program periods. Additional Details: Reports directly to the organization's President. Team size: approximately 6 internal staff and 100+ seasonal instructors. Interview process includes one virtual interview followed by an in-person office visit. Perks: Competitive salary with room for growth. Paid time off, holidays, and sick leave. Partial employer contribution toward health insurance. Supportive, mission-driven work environment that values creativity and collaboration. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request
    $100k-110k yearly 2d ago
  • Operations Manager

    Event Strategies, Inc. 3.9company rating

    Operations call center manager job in Alexandria, VA

    Event Strategies, Inc. (ESI) is a full service event production company based in Alexandria, VA. ESI is seeking to hire organized and highly motivated Operations Managers full-time to support the administrative operations and logistics behind nationwide and global event productions. Operations Managers play a crucial role in supporting the day-to-day operational needs of both ESI and client events. Operations Managers will work closely with ESI project managers, technicians, labor, vendors, and clients to ensure that all logistical aspects of the events are seamless and executed efficiently. Events will include conferences, trade shows, concerts, outdoor and indoor political speaking events, traveling shows, and more. Compensation/Benefits Salary pay that is negotiable based on skill level and experience. Benefits include health, dental, and vision. Simple IRA with company match offered as well. How To Apply Please send your resume to ******************* or contact us at **************. Please be sure to include any examples of past events you have worked on if possible. Responsibilities Assist the Director of Operations and Project Managers in both the daily operation of the company and the execution of events by creating production schedules, budgets, trip summaries, tracking expenses, and assisting in vendor sourcing Create and manage transportation logistics for both equipment and personnel to and from event sites. This includes sourcing hotel room blocks, managing flights and rental cars Assist with managing event timelines and ensuring deadlines are met Responsible for the upkeep of collaborative documents and administrative materials for all ESI projects Responsible for conducting venue research, vendor sourcing, and vendor research projects Responsible for the day-to-day upkeep of the ESI headquarters Occasionally provide on-site support during events, ensuring everything runs smoothly and addressing any issues that may arise Qualifications 1-3 years of operations experience in event production or logistics is a plus but not required. Entry level experience is acceptable for this position. Must be able to be trusted with confidential information Strong organizational skills with the ability to multitask and prioritize effectively Excellent communication and interpersonal skills to interact with vendors, clients, and internal teams Ability to work well in a fast-paced, team-oriented environment Detail-oriented with a focus on accuracy and quality Flexibility to work evenings and weekends as needed for events Intimate knowledge of Microsoft Office and Google Drive products Experience Experience in the support of large projects or business operations preferred but not required Environment Work is performed primarily in the headquarters office in Alexandria, VA Occasional travel for events at venues such as hotel ballrooms, conference centers, arenas, concert venues as well as outdoors in amphitheaters and fields with a large media component at most events Team members working times may be irregular hours and on-call status including days, evenings, weekends, and holidays
    $65k-109k yearly est. 1d ago
  • Plant Manager

    Bluewater Hayes Inc.

    Operations call center manager job in Front Royal, VA

    Plant Manager - Front Royal, VA Are you a seasoned manufacturing leader ready to take full ownership of a dynamic co-manufacturing plant? Our client is looking for a Plant Manager, with food/beverage experience, to lead operations in Front Royal, VA, driving efficiency, quality, and safety while empowering a high-performing team. This is your chance to make a direct impact on plant performance and help shape a culture of excellence. What You'll Do: Lead daily plant operations, including production, packaging, maintenance, and quality control, to consistently hit targets. Inspire, mentor, and develop a team of managers, supervisors, and technicians while fostering accountability and teamwork. Plan and execute production schedules to optimize resources, meet customer demand, and control costs. Ensure quality and safety standards are met, proactively addressing issues and promoting compliance. Manage budgets and operational expenses, identifying opportunities to increase efficiency and reduce waste. Build strong relationships with suppliers and co-manufacturing partners to ensure smooth operations and customer satisfaction. Drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies to elevate plant performance. Why This Role Matters: You'll be at the heart of our operations, leading a team to deliver exceptional results while improving processes and shaping a culture of safety, quality, and excellence.
    $90k-125k yearly est. 6d ago
  • Operations Manager - Medical Spa

    Georgetown Allure

    Operations call center manager job in Washington, DC

    Washington, DC (On-Site) Full-Time Georgetown Allure Medical Spa is a top-tier aesthetic destination in Washington, DC, known for advanced treatments, a luxury atmosphere, and a loyal client base. We combine beauty, science, and personalized care to help clients look and feel their best. Position Overview: We're hiring a dedicated Operations Coordinator to oversee day-to-day operations, support both the in-person and remote teams, and help drive internal performance. This is a leadership-focused role ideal for someone with deep experience in the medical aesthetics field and a passion for building structure, elevating team culture, and contributing to long-term business growth. Key Responsibilities: Operational Improvement: Optimize internal systems, workflows, and daily processes to ensure efficiency and consistency Team Coordination: Lead and organize staff schedules, priorities, and responsibilities to support strong team performance Business Development: Identify and implement ideas to increase client retention, improve service offerings, and support membership growth Marketing & Promotion: Lead local marketing efforts, social media content, email outreach, in-house promotions, and performance-driven campaigns Client Satisfaction: Maintain high service standards, handle client feedback professionally, and ensure a consistently positive experience Performance Tracking: Monitor KPIs, client trends, and operational data to support decision-making and accountability Brand Alignment: Ensure all communications, visuals, and interactions reflect the Georgetown Allure image and values What We're Looking For: Minimum 5 years of experience in the medical spa or aesthetics industry (required) Minimum 2 years of experience in a leadership or management role (required) Bachelor's degree (required) Proven ability to lead teams, create positive energy, and inspire both clients and staff Strong understanding of medical spa treatments, workflow, and client care standards Self-starter with a creative mindset and strong business development instincts Highly organized, motivated, and focused on long-term growth Must be available to work Friday through Sunday, plus two additional weekdays Looking for a long-term opportunity with potential to grow and lead for many years ahead This is more than just a role, it's an opportunity to be part of something special. You'll help shape the internal structure of a respected and growing medical spa, bring fresh ideas to life, and work alongside a passionate team that values excellence, creativity, and care. If you're looking for a long-term home where your leadership matters and your energy makes a difference, we'd love to meet you. Come Grow With Us!
    $79k-128k yearly est. 3d ago
  • Operations Manager

    Gastro Center of Maryland

    Operations call center manager job in Olney, MD

    Gastro Center of Maryland is one of the largest Gastroenterology groups in the Mid-Atlantic with locations across Maryland and Northern Virginia. The Operations Manager will oversee the day-to-day operational functions of multiple gastroenterology practice locations, ensuring streamlined workflows, effective resource utilization, and exceptional patient and staff experience. This position reports directly to the VP of Operations and works closely with leadership, vendors, and staff across locations. Key Responsibilities · Partner with the VP of Operations to manage daily staffing needs and operational logistics across multiple sites · Support clinical and administrative teams to ensure smooth daily operations · Collaborate with vendors and property managers to maintain facility standards and address site-specific needs · Coordinate with the VP of Finance on procurement processes, supply chain oversight, and vendor contracts · Monitor and improve operational workflows, ensuring compliance with healthcare regulations and internal policies · Assist with onboarding and training support staff in collaboration with HR and department leads · Identify process improvement opportunities and implement solutions to enhance service delivery · Travel between Maryland offices and occasional Northern Virginia sites (approximately 30% travel) Qualifications · Bachelor's degree required; healthcare, business administration, or related field a plus · Minimum of 4 years of relevant operational management experience, preferably in a healthcare or multi-location environment · Healthcare background is required, especially in a specialty or ambulatory care setting · Proficiency in Microsoft Excel and other office productivity tools · Strong interpersonal and organizational skills; able to adapt and pivot in a fast-paced environment · Experience working collaboratively with cross-functional teams including clinical staff, finance, and vendors Benefits · 401(k) retirement plan with company match · Comprehensive insurance: Health, Dental, and Vision · Paid Time Off: 10 days annually · Sick leave and national company-paid holidays · Professional growth and development opportunities
    $67k-108k yearly est. 2d ago
  • Museum Operations Manager (Historic Property, Contract role)

    The Choice, Inc. 3.9company rating

    Operations call center manager job in Washington, DC

    The Choice is facilitating an upcoming contract for our client, a small historic property museum. This is an interim employment opportunity due to a staff member on family leave. Estimated Timeframe: Nov 2025 - February 2026 with potential extension Hours/Location: approximately 40 hours weekly, including on-site for public tours 11:00 AM to 4:00 PM, Thursday through Sunday, the remaining hours may be worked from home during the week. Qualifications Bachelor's degree in museum studies, public history, historic preservation, arts administration, architecture/design, or related field (or equivalent experience) required. Master's degree in museum studies, public history, arts administration, architecture/design, or related field preferred. 5+ years of hands-on experience managing operations, exhibitions, or facilities in a museum, historic site, or cultural venue. Demonstrated success producing exhibitions and writing/editing interpretive content (submit two short writing samples). Strong project management skills: budgets, schedules, vendor/fabricator coordination, and risk tracking across multiple concurrent projects. Proficiency with collections/CRM and office tools (e.g., PastPerfect or equivalent; MS/Google suite; basic PM software). Excellent interpersonal skills; consistent, welcoming public presence; commitment to inclusive, accessible experiences. Experience with event/rental operations; first-aid/CPR or incident management training preferred Familiarity with ADA/inclusive-design standards and plain-language editorial practices preferred Job Duties: This role will manage the stewardship, maintenance, exhibitions, and public programs of the museum as well as programming coordination. Duties will include: Lead the day-to-day operations of the museum, ensuring a safe, welcoming, and engaging experience for all visitors. Daily site operations: Open/close procedures; front-of-house readiness; visitor services; ticketing/check-in; gallery standards. Safety & compliance: Life-safety checks; incident reporting; first-response coordination; adherence to policies/procedures; authority to pause operations for safety and initiate incident command protocols until relieved. Environment & collections care: Monitor temperature, humidity, and light; uphold housekeeping standards; conduct integrated pest management checks; coordinate with collections consultants for handling and preventive care; maintain logs. Docent & volunteer oversight: Schedule and oversee docents, temps, and volunteers. Exhibitions: Build production calendars; coordinate fabrication, installation, and deinstallation; proof and approve labels and room text for accuracy, tone, and accessibility (including ADA and inclusive-design practices). Programs & rentals: Serve as day-of on-site lead for tours, programs, partner events, and rentals; coordinate facilities and vendors; manage run-of-show and post-event resets. Project management & risk: Keep to budgets and schedules for the museum operations and exhibits; track deliverables, risks, and mitigations; maintain dashboards and compliance records. Support the design and delivery of exhibitions and public programs that introduce audiences to the Global Campus and its vision for design literacy. Exhibition content: Research, draft, and edit interpretive materials (object labels, section/room text, handouts, family activities) in collaboration with leadership and designers. Production coordination: Maintain content calendars and milestones; route proofs; coordinate with fabricators and vendors; support installation days as assigned; manage credit lines and acknowledgments. Public programming: Coordinate with programming and operations on logistics, staffing plans, run-of-show, and audience experience; assist on-site for select events. Stakeholder alignment: Liaise with partners, educators, and community groups to ensure mission alignment, audience accessibility, and brand consistency. Capital project liaison: Serve as liaison to the Owner's Project Manager (OPM) for capital projects including HVAC modernization, roof replacement, and accessibility upgrades-key steps toward making the museum the oldest LEED-certified building in the United States. Procurement: Draft project scopes; solicit quotes and RFPs for museum operations and maintenance. Vendor coordination: Act as the primary point of contact for associated external vendors, contractors, and consultants. Facilities maintenance: Liaise with JLL engineering services for oversight of the physical plant; coordinate maintenance vendors and service providers for ongoing facility needs. Planning & reporting: Maintain workplans, calendars, and outcome dashboards for exhibits, programs, rentals, donations, maintenance, and capital projects.
    $46k-62k yearly est. 4d ago
  • HVAC Service Manager

    Kodiak Construction Recruiting & Staffing

    Operations call center manager job in Chantilly, VA

    Job Title: Service Manager Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences? HVAC Service Managers act as champions for our clients brand, they collaborate with teammates and demonstrate to the community their company values. Service Managers direct day-to-day field service operations and are responsible for much more. Service Managers are in the field with Technicians on a daily basis - coaching, teaching, and engaging at a high level to help drive an exceptional safety culture, deliver unbelievable customer care, talent development and business growth. Who We Are: Our client specializes in multiple trades including New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. With over 50 years of service, they are dedicated to their people, culture, and business. Perks of Joining: Competitive salary + bonus + company vehicle + gas card + more! Career development and progression 401(k) plan with company match PTO and paid holidays Excellent medical, dental, life, vision, and disability benefits Employee Assistance Program Employee referral incentives A Day in the Life: Ensure Technicians are equipped for their tasks with a focus on safety Act as a dynamic leader, motivating your team, in the field several days a week Promote a culture where safety is the top priority Inspect job sites for compliance, quality control, and customer satisfaction Lead a team of Service Technicians in a fast-paced environment Drive operational excellence by helping your technicians solve complex customer issues Support Administration, Service Coordinators, and Sales teams Develop and maintain relationships with customers, identifying service needs and creating estimates Focus on team development through coaching and teaching and driving our apprenticeship program What We Are Looking For: Experience in building high-performing service teams Commercial HVACR service experience Industry-related Service Manager or Service Supervisor experience Ability to develop HVAC maintenance and service estimates Excellent communication, interpersonal, and customer service skills Strong problem-solving and critical thinking abilities High energy and adaptability for a dynamic workload Professional demeanor and positive attitude Inspire and motivate team members EOE M/F/Disability/Vet
    $59k-97k yearly est. 1d ago
  • Administrative Operations Manager

    LHH 4.3company rating

    Operations call center manager job in Bethesda, MD

    We are seeking a highly organized and polished Administrative Operations / Project Manager to join a dynamic team in Bethesda, MD. This unique position combines project coordination, office management, and executive-level administrative support. Key Responsibilities Project Management Apply basic project management principles to monitor company projects and ventures. Prepare, maintain, and report project information for affiliated entities. Coordinate contribution requests and maintain contribution databases. Administrative Support Serve as backup for the Executive Administrator supporting the CEO & Chairman. Manage inbox/outbox, phone calls, and document flow for senior leadership. Prepare draft correspondence, scan/copy/fax documents, and maintain filing systems. Provide support for special assignments and assist other team members when required. Office Management Order and maintain office supplies. Ensure reception coverage and smooth office operations. Qualifications Experience: 4-7 years of administrative support, with strong "C" level Executive Assistant experience. Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. High level of professionalism, discretion, and interpersonal tact. Personality Fit: Self-starter, polished, adaptable, and comfortable supporting C-suite executives.
    $46k-69k yearly est. 1d ago
  • Senior Policy Manager

    National Cryptocurrency Association

    Operations call center manager job in Washington, DC

    Position Type: Full-time Reports to: Vice President, Communications About the Company: Crypto going mainstream is no longer a question of “if” but “when.” Approximately 55 million Americans are already benefiting from crypto making it quicker and easier to shop online or send money anywhere in the world to investing or creating apps, art and games, but many are still held back by skepticism, misinformation, mistrust, and a deep knowledge gap. The National Cryptocurrency Association (NCA) is a new non-profit organization dedicated to helping Americans understand and use crypto with confidence. The NCA is demystifying crypto and serves as a resource for anyone and everyone using, holding, or wanting to learn more. We're giving a voice to the real people and businesses using crypto today and providing educational resources to navigate the hype and confusion, as well as offering support through strategic partnerships and services. About the Role: NCA is seeking a Senior Policy Manager to join our team and support our engagement efforts across the United States. The Senior Policy Manager will help advance NCA's strategic goals by managing relationships with key policymakers, regulators, and other stakeholders, advising on regulatory matters, and supporting policy initiatives that impact crypto in America. This role will work closely with internal business partners and external collaborators to shape NCA's policy objectives and drive engagement with government officials at the federal and state levels. Your two primary objectives will be to educate: Policymakers on crypto adoption and usage across the country, so they can make the most informed decisions about how to regulate the technology Consumers and businesses about U.S. crypto policies once they come to pass, so everyday Americans are clear on how to use the technology responsibly Responsibilities Include: Create opportunities for NCA to engage with policymakers, regulators, and industry influencers at the federal and state levels across the United States. Collaborate with business partners to understand NCA's needs and provide strategic advice on the impact of public policy developments on the company's operations. Monitor, analyze, and engage on relevant legislative and regulatory initiatives in the U.S., including emerging issues in digital assets, payments, and financial services. Educate policymakers, regulators, and stakeholders on NCA's work and the organization's role in representing everyday American crypto holders. Draft comment letters, consultation responses, and policy papers that advocate for responsible innovation in the digital assets space. Build a strong network of support among key external partners, including trade associations, industry groups, and advocacy organizations. Represent NCA at public events, panels, and meetings with government stakeholders. Manage relationships with external consultants and membership organizations that support NCA's policy objectives. Qualifications & Experience: 7+ years of relevant experience in public policy, government affairs, or regulatory engagement, ideally in emerging technology, payments, financial services, or crypto-related fields. Direct experience interacting with federal and state policymakers, regulators, and legislative staff, with a strong understanding of the U.S. regulatory environment. Knowledge of digital asset and blockchain policy is preferred, or experience in tech with a demonstrated interest in learning quickly about blockchain and crypto. Strong written and verbal communication skills with experience drafting policy documents and delivering executive-level presentations. Proven ability to build and maintain relationships with policymakers, regulators, and external stakeholders. Strategic thinker with the ability to operate independently, manage multiple priorities, and navigate complex regulatory landscapes. Highly self-motivated work ethic, demonstrating sound judgment, trustworthiness, and initiative. Willingness to travel domestically as needed. FAQ: Compensation: $190,000 base salary. This is a full-time, non-exempt role subject to a performance bonus up to 20% of base salary. NCA provides the salary estimate in compliance with all applicable federal, state and local laws. Benefits: Generous health benefits package for medical, dental, and vision 401K plan with generous contribution percentages Paid maternity and paternity leave packages Perks: Additional wellness and personal development stipends Work Philosophy: At the NCA, our work philosophy is rooted in the belief that knowledge is power. We are committed to fostering an inclusive and supportive environment where every team member feels valued and empowered to contribute to our mission of advancing crypto literacy across America.
    $190k yearly 4d ago
  • Award-Winning Studio Seeks 8+ year PM/PA

    Istudio Architects

    Operations call center manager job in Washington, DC

    We are an award-winning, collaborative firm focused on sustainable, artful, community-minded projects. We see design as serving the greater good. We value ‘small studio' culture: collaborative; supportive; curious; creative; and rigorous - in both work and play. We provide a full benefits package, PTO, comp time, support for LEED accreditation and professional licensure, good teammates and opportunity to grow with a group of like-minded people. You are most likely a project manager or project architect with a professional degree in architecture and at least 8 years of experience. You are a well-rounded architect with technical experience who can produce a good set of CDs and know your way around the approvals processes. You enjoy working with a team, mentoring junior designers, and helping to elevate the technical excellence of design projects. You are interested in working on our small, collaborative, and growing team to provide exceptional service for civic, cultural, and commercial clients. You are proficient in Revit, Office 365, Adobe Suite, and Sketchup. Qualifications · Skills in Project Management, and/or Design + Production · Strong organizational and time management skills · Excellent communication and interpersonal skills · Bachelor's or Master's degree in Architecture · Proficiency in design software and project management tools · Commitment to sustainable and community-driven design practices · Experience with civic, cultural and/or higher education projects · Knowledge of Washington, D.C. permit process is a plus. If this sounds like a good fit for you, please send a PDF of your resume + work samples to ************************** Salary Range: $90-120k
    $90k-120k yearly 4d ago
  • General Manager

    Episcope Hospitality

    Operations call center manager job in Arlington, VA

    OPENING SOON Altitude is a refined cocktail and wine bar influenced by the glamour of midcentury air travel. The prominent bar of the space is designed to resemble an airplane wing structure, and custom nooks create an atmosphere of sophisticated comfort. Altitude's on-premises sommelier draws inspiration from Pan Am's golden-era routes, offering aged vintages with an American-meets-European sensibility. Summary of Position: The General Manager is responsible for the overall success of the restaurant, ensuring excellence in guest experience, operational efficiency, and financial performance. This includes leadership in planning, organizing, training, and execution to meet goals in sales, labor, product quality, cleanliness, and service standards. A strong focus on hospitality and culture is essential, fostering a positive, professional, and welcoming environment for both guests and team members. We're looking for an experienced leader with strong business acumen and a passion for hospitality - someone who thrives in a fast-paced environment, inspires their team, and takes pride in achieving excellence across all aspects of restaurant operations. Duties & Responsibilities: Understand completely all policies, procedures, standards, specifications, guidelines, and training programs. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always. Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Make employment and termination decisions. Fill in where needed to ensure guest service standards and efficient operations. Continually strive to develop staff in all areas of managerial and professional development. Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures. Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests. Develop, plan, and carry out restaurant marketing, advertising and promotional activities and campaigns. Qualifications: Be 21 years of age. Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. Possess excellent basic math skills and can operate a POS system. Be able to work in a standing position for long periods of time. Be able to reach, bend, stoop and frequently lift heavy items. Must have the stamina to work 50 to 60 hours per week. Compensation Details: Compensation: Salary ($125,000.00 - $150,000.00) Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts
    $125k-150k yearly 1d ago
  • General Manager-HealthCare(Food and Nutrition Services)

    Technosphere, Inc.

    Operations call center manager job in Washington, DC

    Minimum Qualifications & Requirements Minimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 5 years Minimum Functional Experience - 5 years MUST HAVE: Bachelor's Degree or equivalent experience. A work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively. General Manager Food & Nutrition leadership experience in a healthcare environment. Experience managing in a union environment. Proficient in computer skills and report management experience. 5 years of management and functional experience.
    $65k-125k yearly est. 5d ago
  • General Manager

    Healthy Fresh Meals

    Operations call center manager job in Hyattsville, MD

    Healthy Fresh Meals is a local meal prep and delivery service dedicated to providing the DMV area with healthy meals delivered straight to your doorstep. We offer a variety of meal plans to fit different lifestyles, whether you aim to lose weight, live healthily, or build muscle through a natural diet. Our meals are freshly prepared every week using only fresh ingredients. Each meal is cooked, sealed, and delivered within 24 hours to ensure quality and freshness. Role Description This is a full-time, on-site role located in Hyattsville, MD, for a General Manager. The General Manager will oversee daily operations, manage staff, ensure customer satisfaction, and maintain the highest quality standards. Qualifications Strong leadership and team management skills Experience in operations and logistics management in a food service business Proficiency in financial management and budgeting Excellent communication and customer service skills Ability to solve problems quickly and efficiently Bachelor's degree in Business Administration, Management, or a related field
    $50k-96k yearly est. 3d ago
  • Financial Investigations Unit Manager-Lead

    Shermen Bank International

    Operations call center manager job in Washington, DC

    Job Description: Financial Investigations Unit Manager-Lead Company: Shermen Bank International (In Formation) Reports to: Chief BSA/AML Officer Client Focus: Embassy, Consulate, and Foreign Mission Diplomatic Community About Us We are a specialized Edge Act Corporation, chartered by the Federal Reserve, dedicated to providing premier international banking and financial services. Based in Washington D.C., our primary focus is serving as the trusted financial partner to the diplomatic community, including embassies, consulates, foreign missions, and their affiliated organizations in the United States. We operate in a high-compliance, high-touch environment and are committed to the highest standards of regulatory excellence and client service. Position Summary The Financial Investigations Unit (FIU) Manager-Lead will be responsible for the AML & Sanctions Department's operational functions. The FIU Manager-Lead will manage a team whose activities include client onboarding, periodic reviews, name and payments screening, sanctions reviews, AML transaction monitoring, and fraud detection. This role reports to the Chief BSA/AML Officer/Head of Anti-Financial Crimes. Core Responsibilities This role covers the following responsibilities: Manage the FIU team Supervise and support daily activities including client onboarding-know your customer reviews, periodic and ad hoc reviews, customer risk scoring, name and payments screening, Office of Foreign Assets Control (OFAC) sanctions reviews, AML transaction monitoring and fraud detection Support the team and work on transaction monitoring alerts, fraud alerts, case investigations, and suspicious activity report (SAR) and currency transaction report (CTR) filing, 314(a) and 314(b) Assist in the updating of AML and Sanctions policies and procedures and other documentation Produce metrics reporting for senior management Create escalation reports for senior management Assist in AML and Sanctions training across various groups/departments Assist in the coordination of the BSA/AML & Sanctions Risk Assessment, Red Flags Coverage Assessment, and the Enterprise-Wide Risk Assessment process Coordinate with regulators, auditors, and vendors regarding matters related to AML & Sanctions Support the AML Model Analytics/Technology team in the tuning and testing of the AML & Sanctions Department's models and systems Required Skills & Qualifications We are looking for a versatile candidate who is hands-on and wants to work in a fast-paced, innovative, dynamic, and collaborative environment. Candidates for this role will have the following knowledge and experience: 5-8 years in an AML and Sanctions role with experience in client onboarding-know your customer reviews, periodic and ad hoc reviews, customer risk scoring, name and payment screening, Office of Foreign Assets Control (“OFAC”) sanctions reviews, AML transaction monitoring and fraud detection, case investigations, SAR filing, and CTR filing AML, Sanctions and Anti-Fraud team management experience or ready “to take the next step” AML, Sanctions, and Anti-Fraud subject matter expertise Experience in presenting to and meeting with auditors and regulators Excellent knowledge of U.S. AML, OFAC Sanctions and Anti-Financial Crime regulatory rule framework and requirements Knowledge and experience of the Embassy, Consulate and Mission (“ECM”) business and transaction typologies Creating and/or updating AML and Sanctions policies and procedures Anti-Financial Crime model/platform end-to-end testing and supporting documentation Creating and updating documentation that meets regulatory standards and expectations Working on coverage assessments, BSA/AML & Sanctions risk assessments, and Enterprise-Wide Risk Assessments Producing metrics reporting for senior management Excellent knowledge of Excel, PowerPoint, Visio, etc.
    $60k-98k yearly est. 1d ago
  • Commercial Service Manager - Roofing

    Cybercoders 4.3company rating

    Operations call center manager job in Takoma Park, MD

    The Commercial Service Manager - Roofing plays a critical role in overseeing and managing roofing service operations within the commercial sector. We are expanding our services division and this division is growing very quickly and we are hiring a service manager who's looking to grow with the company using your own book of business from contacts you have gotten from the job industry. This is strictly a re-roofing division where we are looking for renovation of pre-existing roofs. This position focuses on ensuring high-quality service delivery, business development, and customer satisfaction while leading a team of skilled professionals in the roofing industry. Key Responsibilities Manage and oversee the daily operations of the commercial roofing service department. Develop and implement strategies for business development to drive growth in service contracts and customer acquisition. Ensure compliance with safety regulations and quality standards in all roofing projects. Collaborate with construction teams to provide effective solutions for roofing needs in commercial and industrial settings. Lead, train, and mentor a team of service technicians to enhance performance and service delivery. Maintain strong relationships with clients, addressing their needs and ensuring a high level of customer satisfaction. Prepare and manage budgets for service operations to ensure profitability. Conduct regular inspections and assessments of roofing systems to recommend maintenance and repairs. Qualifications Bachelor's degree in business administration, construction management, or a related field. Proven experience in the roofing industry, particularly in commercial and industrial roofing. Strong knowledge of roofing systems, including waterproofing, low slope, and sheet metal roofing. Demonstrated experience in a service management role, ideally within the construction or roofing sectors. Excellent leadership and team management skills. Strong business development acumen and customer relationship management skills. Ability to analyze financial data and manage budgets effectively. Benefits Salary: 100 - 150k Base (Dependent on book of business) Negotiable Commission Structure Medical Dental Vision PTO Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: jon.quickel@cybercoders.com Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : JA12-1846152 -- in the email subject line for your application to be considered.*** Jon Quickel - Recruiting Manager For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 03/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
    $59k-87k yearly est. 1d ago
  • General Manager, Bethesda

    Veronica Beard 3.9company rating

    Operations call center manager job in Bethesda, MD

    The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams. Responsibilities: SALES LEADERSHIP: Creates an outstanding sales and Customer Service environment Strives for sales excellence and results Sets and evaluates weekly, monthly and seasonal goals for staff Works with customers and models excellent customer service and Clienteling skills Maximizes sales through strong floor supervision skills Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books STAFFING AND ASSOCIATE DEVELOPMENT: Networks in industry to recruit and hire high quality management and sales-oriented associates Fills all levels of open positions within the store in an urgent and timely manner Ensures adequate staff is available to meet business needs - schedules accordingly Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers Administers company personnel programs including appropriate performance reviews, compensation and employment records Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience Documents employee performance in a timely manner Creates enthusiasm and excitement within store to motivate high performance teams OPERATIONAL EXCELLENCE: Protects store payroll by managing wage costs, salaries, and allowable hours Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: Execute floor-set and promotional directives; implements visual merchandising Supervises the overall cleanliness and organization of the sales floor and backroom Ensures store appearance and atmosphere supports and reinforces the brand image Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: Ensure execution of effective merchandising strategies and directives Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goals FASHION/STYLING: Represents the fashion and style of Veronica Beard Knowledge of current fashion trends and styles Appreciation and demonstration of an overall finished fashion look Ensure staff is following Veronica Beard fashion guidelines. Comfortable with being on camera for social media purposes (both stills and video) Able to fluidly discuss product and fashion on camera Requirements: Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills Minimum of 2 years retail Store Management position/experience in women's apparel (or related field) Ability to work flexible schedule including nights and weekends Strong verbal and communication skills Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures Ability to create a quality working environment that will encourage others to develop and excel Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
    $45k-88k yearly est. 1d ago

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