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Become An Operations Clerk

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Working As An Operations Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $41,000

    Average Salary

What Does An Operations Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Operations Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Operations Clerk Career Paths

Operations Clerk
Accounts Payable Clerk Accounts Payable Supervisor
Accounts Payable Manager
7 Yearsyrs
Accounting Clerk Accountant Finance Analyst
Assistant Vice President
7 Yearsyrs
Security Officer Safety Officer Operations Officer
Assistant Vice President Operations
8 Yearsyrs
Operation Supervisor Account Executive Product Manager
Brand Manager
5 Yearsyrs
Specialist Account Manager Account Executive
Business Development Manager
9 Yearsyrs
Operations Specialist Operation Supervisor General Manager
Business Owner
6 Yearsyrs
Operations Specialist Operations Manager Property Manager
Communications Manager
6 Yearsyrs
Accounts Payable Clerk Payroll Administrator Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Service Representative Claims Representative Appraiser
Franchise Owner
7 Yearsyrs
Office Manager Operations Manager
General Manager
6 Yearsyrs
Accounting Clerk Accounts Payable Clerk Human Resources Coordinator
Human Resources Manager
7 Yearsyrs
Operations Manager Branch Manager Account Executive
Relationship Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Operations Manager General Manager Account Executive
Sales/Marketing
5 Yearsyrs
Specialist Security Officer
Security Manager
6 Yearsyrs
Process Operator Process Technician Maintenance Technician
Service Manager
6 Yearsyrs
Process Operator Maintenance Technician Operations Manager
Site Manager
7 Yearsyrs
Operation Supervisor Technical Support Specialist Technical Support Manager
Support Manager
5 Yearsyrs
Service Representative Operations Specialist Loan Servicing Specialist
Work Director
5 Yearsyrs
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Operations Clerk Demographics

Gender

Female

67.3%

Male

29.9%

Unknown

2.8%
Ethnicity

White

60.3%

Hispanic or Latino

16.7%

Black or African American

11.2%

Asian

8.3%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

50.0%

Hmong

8.8%

French

5.9%

Cantonese

4.4%

Chinese

3.9%

Mandarin

3.4%

Korean

2.9%

German

2.9%

Tagalog

2.5%

Portuguese

2.5%

Japanese

2.5%

Carrier

2.0%

Russian

1.5%

Croatian

1.5%

Hebrew

1.5%

Vietnamese

1.0%

Lingala

1.0%

Arabic

1.0%

Marshallese

0.5%

Icelandic

0.5%
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Operations Clerk Education

Schools

University of Phoenix

24.8%

Des Moines Area Community College

10.0%

Florida State University

6.0%

Kaplan University

5.5%

Strayer University

5.0%

American InterContinental University

4.3%

Central Piedmont Community College

4.1%

University of Maryland - University College

4.1%

Southern New Hampshire University

4.1%

Iowa State University

4.1%

Ashford University

3.6%

Metropolitan State University

3.1%

Liberty University

2.9%

Florida International University

2.9%

Grand Canyon University

2.9%

Tallahassee Community College

2.9%

Miami Dade College

2.6%

University of North Carolina at Charlotte

2.6%

University of South Florida

2.4%

Arizona State University

2.4%
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Majors

Business

33.1%

Accounting

11.4%

Criminal Justice

6.3%

Health Care Administration

5.5%

Psychology

4.5%

Finance

4.0%

Management

4.0%

General Studies

3.7%

Computer Science

3.2%

Medical Assisting Services

3.0%

Human Resources Management

2.6%

Education

2.5%

Communication

2.4%

Liberal Arts

2.3%

Legal Support Services

2.3%

Nursing

2.2%

Information Technology

1.9%

Computer Information Systems

1.8%

English

1.7%

Marketing

1.7%
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Degrees

Bachelors

35.1%

Other

30.5%

Associate

17.0%

Masters

7.6%

Certificate

6.1%

Diploma

2.8%

Doctorate

0.5%

License

0.4%
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Top Skills for An Operations Clerk

  1. Customer Service
  2. Data Entry
  3. Proper Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Supervised up to twenty Marines in an intermediate level logistics/inventory management and customer service environment.
  • Assisted local Census office with secretarial support including data entry into national data centers.
  • Trained and supervised administrative personnel on the proper procedures for incoming and outgoing shipment control.
  • Maintained field office personnel files and coordinated info with corporate headquarters.
  • Assist in documentation support and preparation for auditors that include financial statements and any other documentation requested.

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