What does an Operations Clerk do?
An operations clerk is responsible for performing administrative and clerical duties, ensuring smooth business operations. Operations clerks often handle customer service, respond to customers' inquiries and concerns, and direct guests to appropriate departments. They also manage data entry tasks, update customers or employees' information to the database, create business reports, identify potential clients through cold calls and e-mails, sort and file documents, and monitor inventories. An operations clerk must have excellent time-management and organizational skills to follow office procedures and meet deadlines.
Operations clerk responsibilities
Here are examples of responsibilities from real operations clerk resumes:
- Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
- Input global notes in CRT.
- Retrieve documents to be send to the IRS.
- Encode checks with 10 key hardware TRP or NCR machines.
- Register patients in the HMS system.
- Research case law using Internet and Westlaw software.
- Assist branches with information on NSF items and accounts.
- Serve as backup to perform any additional lockbox duties require.
- Operate rapid retrieval microfilm, microfiche and CRT equipment proficiently.
- Perform skip tracing, maintain all probate spreadsheets used by department.
- Navigate and conduct research using legal resources, to include Westlaw.
- Respond to written requests, such as credit references and information subpoenas.
- Research and update all require documents need for IRS reporting and members.
- Reconcile vendor accounts using AS400 and monthly vendor statements to keep payments current.
- Confirm, modify and repair account transactions utilizing proper UID, ABA, and DDA numbers.
Operations clerk skills and personality traits
We calculated that 25% of Operations Clerks are proficient in Customer Service, Data Entry Functions, and Computer System. They’re also known for soft skills such as Customer-service skills, Organizational skills, and Detail oriented.
We break down the percentage of Operations Clerks that have these skills listed on their resume here:
- Customer Service, 25%
Implemented policies, procedures and training materials to assure compliance with department and government regulations to maximize efficiency and customer service.
- Data Entry Functions, 8%
Performed a variety of key operational functions, addressing invoices/manifests, data entry functions and account/line numbers.
- Computer System, 7%
Trained new staff of facility procedures and utilized a computer system cash register to conduct one-on-one training.
- Payroll, 6%
Performed all payroll file maintenance and data entry activities maintaining confidentiality on all personal information for forty management and non-management employees.
- Office Equipment, 4%
Reduced costs by keeping careful inventory of office products, maintaining office equipment, and communicating with customers regarding outstanding bills.
- Provide Clerical Support, 4%
Provide clerical support, automation/phone support, records management, reports /information consolidation and similar functions.
Common skills that an operations clerk uses to do their job include "customer service," "data entry functions," and "computer system." You can find details on the most important operations clerk responsibilities below.
Customer-service skills. To carry out their duties, the most important skill for an operations clerk to have is customer-service skills. Their role and responsibilities require that "general office clerks often provide general information to company staff, customers, or the public." Operations clerks often use customer-service skills in their day-to-day job, as shown by this real resume: "provided support to internal and external customers through phone calls, wire transfers, utilities and account verification requests. "
Organizational skills. Many operations clerk duties rely on organizational skills. "general office clerks file and retrieve records," so an operations clerk will need this skill often in their role. This resume example is just one of many ways operations clerk responsibilities rely on organizational skills: "performed organizational tasks, scheduling, customer service, and telephonic representation. "
Detail oriented. operations clerks are also known for detail oriented, which are critical to their duties. You can see how this skill relates to operations clerk responsibilities, because "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." An operations clerk resume example shows how detail oriented is used in the workplace: "detailed atm deposit verifier efficiently logged transactions and filed for archive through completion to meet service goals. "
The three companies that hire the most operations clerks are:
- NFI30 operations clerks jobs
- Sysco23 operations clerks jobs
- Republic Services22 operations clerks jobs
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Operations clerk vs. Clerk typist
A clerk typist is responsible for data entry procedures and document transcriptions, alongside other clerical and administrative duties as required by the employer. Clerk typists create reports and presentation materials, transcribe audio meetings, write business drafts, and send documents to appropriate office personnel or clients. A clerk-typist must show excellent organizational and time-management skills, especially with handling various typing tasks under strict deadlines and minimal supervision. They also respond and take calls from clients and customers, assisting with their inquiries and concerns.
While similarities exist, there are also some differences between operations clerks and clerk typist. For instance, operations clerk responsibilities require skills such as "data entry functions," "quality standards," "financial data," and "administrative tasks." Whereas a clerk typist is skilled in "data entry," "input data," "scheduling appointments," and "office procedures." This is part of what separates the two careers.
Clerks typist earn the highest salaries when working in the education industry, with an average yearly salary of $32,312. On the other hand, operations clerks are paid more in the manufacturing industry with an average salary of $34,803.The education levels that clerks typist earn slightly differ from operations clerks. In particular, clerks typist are 0.2% more likely to graduate with a Master's Degree than an operations clerk. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Operations clerk vs. Clerk
Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies. Clerks should have good office skills, communication skills, business writing skills, and time management skills. They should also be able to treat any document or paperwork they handle with confidentiality.
Each career also uses different skills, according to real operations clerk resumes. While operations clerk responsibilities can utilize skills like "data entry functions," "quality standards," "financial data," and "hr," clerks use skills like "basic math," "math," "data entry," and "cleanliness."
Clerks may earn a lower salary than operations clerks, but clerks earn the most pay in the health care industry with an average salary of $31,380. On the other hand, operations clerks receive higher pay in the manufacturing industry, where they earn an average salary of $34,803.Average education levels between the two professions vary. Clerks tend to reach similar levels of education than operations clerks. In fact, they're 0.0% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Operations clerk vs. Cash office clerk
A cash office clerk is primarily in charge of processing cash payments in an office, ensuring accuracy and timeliness. Their responsibilities also include handling check and cash deposits, completing merchandising procedures, monitoring the inventory of supplies, and maintaining accurate records of all cash transactions, producing sales reports for managers regularly. Moreover, a cash office clerk also has clerical support duties such as preparing and processing documents, handling calls and correspondence, organizing files, arranging meetings and schedules, and providing support to managers as necessary.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from operations clerk resumes include skills like "customer service," "data entry functions," "office equipment," and "provide clerical support," whereas a cash office clerk is more likely to list skills in "data entry," "credit card payments," "cash handling," and "responsive customer service. "
Cash office clerks earn the best pay in the government industry, where they command an average salary of $34,731. Operations clerks earn the highest pay from the manufacturing industry, with an average salary of $34,803.When it comes to education, cash office clerks tend to earn similar degree levels compared to operations clerks. In fact, they're 0.0% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Operations clerk vs. Audit clerk
An Audit Clerk performs general audits and assessments on its financial activities, ensuring accuracy and timeliness. They gather and analyze data from various offices, check customer and vendor payments and balances, verify tax deductions, and produce and review reports, keeping an eye out for any inconsistencies and irregularities. An Audit Clerk may also reconcile financial records in some companies, verify bank transactions, and process payments. Moreover, they also perform clerical tasks such as preparing documentation, organizing files, and handling calls and correspondence.
Types of operations clerk
Updated January 8, 2025