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  • Crisis & Incident Management Lead - Operational Resilience - Vice President

    CrÉDit Agricole CIB 4.9company rating

    Operations consultant job in New York, NY

    The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of the Bank's crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including: Technology and cyber incidents Third-party or supply chain failures Natural disasters (e.g., hurricanes, earthquakes, wildfires) Manmade disruptions (e.g., civil unrest, mass transit outages, workplace violence) Geopolitical events (e.g., war, political instability, sanctions-triggered disruptions) Pandemic or public health crises Infrastructure outages (e.g., power, telecommunications, water supply) The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums. The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness. Key Responsibilities Strategic Leadership Develop and lead a crisis and incident management strategy aligned to the bank's operational resilience framework and key business services. Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies. Establish and manage governance forums and escalation protocols for crisis and incident oversight. Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders. Incident Response and Crisis Management Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications. Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols. Ensure that major incidents-including those involving third parties and cyber events-are managed in line with regulatory requirements. Integrate internal communications tools and channels into a unified communications strategy. Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken. Process and Technology Optimization Drive optimization of incident response processes using data analytics, metrics and automation opportunities. Ensure response tooling (e.g., incident management platforms, emergency notifications) is current, well-trained on, and continuously improved. Partner with Cyber, Technology, and Ops teams to align response processes and eliminate gaps in cross-domain coordination. Regulatory Compliance and Audit Readiness Ensure full compliance with FFIEC, DORA, OCC, PRA Lead regulatory and internal/external audit preparation, ensuring crisis and incident management capabilities are evidenced through documentation, logs, post-incident reviews, and impact tolerance testing results. Integrate third-party and cyber risk response coordination into incident response playbooks, ensuring vendor engagement and joint response capabilities are embedded and tested. Conduct formal Root Cause Analysis (RCA) and post-incident reviews, identifying systemic issues and implementing corrective actions. Team Leadership and Development Lead and mentor a high-performing team of crisis and incident managers, driving a culture of excellence, continuous learning, and cross-functional collaboration. Develop training programs for crisis response teams and executive stakeholders, including annual crisis simulations, tabletop exercises, and cross-jurisdictional response testing. Support team growth, succession planning, and skills development to future-proof the bank's resilience capabilities. Core Competencies Crisis Leadership Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains. Ability to manage multiple initiatives simultaneously, determine prioritization, and work under minimal supervision. Strategic Vision Ability to define and execute crisis and incident management programs aligned with regulatory and business objectives. Ability to work at both a strategic and tactical level, focusing on the broader picture while driving execution. Regulatory Acumen Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC. Operational Discipline Skilled in developing response processes that are scalable, measurable, and auditable. Influence & Communication Strong ability to engage and influence executive leadership and cross-functional teams under pressure. Continuous Improvement Embeds lessons learned, metrics, and feedback loops into the resilience lifecycle. Soft Skills & Leadership Strong leadership and project management skills. Excellent communication and stakeholder management skills, with the ability to influence technical and non-technical teams. Analytical mindset with a proactive approach to problem-solving and risk mitigation. Ability to thrive in a fast-paced, high-stakes environment with competing priorities Comfortable working in a highly global, diverse, and hybrid (office and virtual) work environment Strong communication and documentation skills. Experience Essential Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity. Experience leading cross-border incident response and regulatory engagement Experience Desirable At least 3 years of experience in a senior leadership role within the banking or financial services industry. Education Essential Bachelor's degree in Risk Management, Information Technology, Business Continuity, or a related field. Education Desirable Advanced degree (MBA, MS) is strongly preferred. Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) are strongly preferred. Required Skills Technical Knowledge: Strong knowledge with incident management technologies such as notification tools, risk intelligence and analysis, etc. Incident Management Frameworks: Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc. Policy and Procedure Development: Proficiency in drafting and enforcing policies, procedures, and playbooks. Desired Skills Automation and AI-based incident response triggers Advanced dashboarding and incident trend analysis
    $148k-201k yearly est. 2d ago
  • Operations Coordinator

    TYR Sport 4.2company rating

    Operations consultant job in Farmingdale, NY

    Summary /Objective We are seeking a highly organized and detail-oriented Operations Coordinator to support our Swim and Gym Business. This role will be pivotal in ensuring smooth day-to-day operations, driving team efficiency, and supporting execution across sales, service, logistics, and marketing initiatives. The Operations Coordinator will serve as the central point of communication between internal teams, swim teams, and external partners to deliver a seamless customer experience. Position Responsibilities and Accountabilities: Operational Support Assist in managing day-to-day operations of the DTC Swim and Functional Fitness channels. Coordinate team order processing, fulfillment, Inventory, PC Forecasting, and customer service inquiries. Track and manage seasonal timelines for product launches, promotions, and events. Communication & Coordination Act as a liaison between swim teams, Gyms, sales, customer service, and internal departments. Manage schedules, meeting agendas, and follow-up action items for the sales leads. Maintain clear communication channels with swim teams and gyms to ensure accuracy and satisfaction. Data & Reporting Prepare weekly and monthly reports on sales performance, order status, and service metrics. Monitor inventory levels for products and communicate replenishment needs. Support financial tracking, including invoicing, billing accuracy, and payment follow-ups. Process Improvement Identify operational bottlenecks and propose solutions to improve efficiency. Help develop standard operating procedures (SOPs) for swim team order management. Coordinate trunk stock to ensure immediate availability for customer distribution on-site or via FedEx/UPS. Keep accurate inventory records and conduct monthly audits to manage stock levels efficiently. Ensure compliance with company policies and service-level commitments. Event & Program Support Assist in planning and execution of Team activations, fittings, and promotional events. Support marketing initiatives including email campaigns, digital content, team communications, and events. Qualifications and Experience: Bachelor's degree in Business, Sports Management, Operations, or related field preferred. 3+ years of experience in operations, customer service, or account coordination (sports, apparel, or consumer goods industry a plus). Strong organizational and project management skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite, Google Workspace, and CRM/order management systems. Detail-oriented, proactive, and comfortable working in a fast-paced, team-oriented environment.
    $33k-47k yearly est. 1d ago
  • Senior Manager, Tech-Enabled Operations & Analytics (Ref: 193585)

    Forsyth Barnes

    Operations consultant job in New York, NY

    Title: Senior Manager Tech-Enabled Operations & Analytics Industry: Jewelry & Retail Salary: $145,000 - $165,000 + Bonus Contact: ******************************** is not available for C2C or C2H. The client is unable to sponsor at this time. Senior Manager, Tech-Enabled Operations & Analytics Our client is a fast-growing innovator transforming the luxury jewelry and diamond supply chain through advanced technology and intelligent digital platforms. We're looking for a Senior Manager, Tech-Enabled Operations & Analytics to lead the modernization of forecasting, planning, and operational decision-making. This role blends strategy, data science, and hands-on technology leadership to drive AI-powered insights and digital transformation across the business. What You'll Do Lead the digital evolution of end-to-end supply chain planning, moving from manual processes to automated, cloud-based, AI-enabled workflows. Build and enhance forecasting, demand planning, and inventory optimization models using Python/R/ML to improve accuracy and responsiveness. Own and optimize advanced planning systems (SAP IBP, Anaplan, Blue Yonder) to strengthen supply, demand, and inventory alignment. Drive a tech-enabled S&OP / IBP process, including scenario modeling, capacity and constraint planning, and automated performance reporting. Partner with Data Science and Operations to improve data quality, planning workflows, and system integrations across the supply chain. Develop digital tools for multi-scenario planning, supporting seasonal launches and high-variability demand environments. Deliver actionable planning insights and recommendations to senior leadership; lead and mentor a small analytics and planning team. Champion continuous improvement, automation, and supply chain best practices to improve service, reduce risk, and optimize working capital. What We're Looking For 7+ years in planning, operations, or supply chain analytics; 3+ years leading technical teams. Strong expertise in Python/R/SQL, statistical modeling, BI tools (Power BI/Tableau), and cloud data platforms (Snowflake/BigQuery). Experience with advanced planning systems and ERP tools. Background in digital transformation, automation, and AI/ML forecasting. Excellent communicator comfortable presenting to VP/C-suite stakeholders. Experience in luxury or high-complexity consumer environments is a plus. Relevant certifications (APICS/ASCM, Lean Six Sigma, analytics/data science) preferred
    $114k-162k yearly est. 5d ago
  • Mainframe Batch Monitoring Operator Analyst ( Tivoli Workload Scheduler)

    It Associates 3.4company rating

    Operations consultant job in Weehawken, NJ

    Data Center Operations Analyst - MVS / ZOS - Tivoli Workload Scheduler This role is onsite in Weehawken., NJ We can provide some relocation support, if you are not local. Schedule information: 12 hour “quad” (3 on 3 off/4 on 4 off) shifts (Nights and/or Days). 16 week rotation from front half to back half of week. Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule. The DC Ops Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments. Primary Tools : TIVOLI WORKLOAD SCHEDULER - TWS / IWS / OPC, BMC Ops AMI, zCAM, Mainview, Control-D, Mainframe Console & HMC (Must) Ticketing Tools : Service Now / ATLAS REQUIRED QUALIFICATIONS Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience Experience in IT and with Data center system monitoring. Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge) Proficient in MS Office (Excel, Word, and Outlook) Strong written / verbal Communication skills ITSM Concepts - Incident/Change/Requests/ SLAs Analytical and Critical thinking skills Key Areas of Focus for this Role Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements. High level of interaction with internal and external customers requires effective and professional communication. Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated. Thoroughly document deviations within company's designated Incident Management tool, reflecting clear and tangible details surrounding each incident. Properly escalate all events or incidents that may impact our ability to meet agreed service levels. Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures. Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data. Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository. Organize tasks to work independently. Hands and feet support as required. Perform additional duties as assigned or designated by Operations management. The anticipated hourly rate range for this position is ($25.00-35.00), during the contract period. Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.
    $25-35 hourly 1d ago
  • Manager, Provider Operations

    Upward Health

    Operations consultant job in Islip Terrace, NY

    Manager, Provider Operations Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Manager, Provider Operations is an operational leader responsible for driving high-performance outcomes across Upward Healths national provider network. This role oversees Nurse Practitioners, Licensed Clinical Social Workers, Behavioral Health providers, and other clinical professionals, ensuring strong clinical execution, consistent productivity, and measurable quality results across all programs. This leader is accountable for achieving targeted completed provider visits, closing quality gaps, and supporting HEDIS-aligned performance. The role requires ownership of provider initiatives, proactive leadership of projects, and strong engagement with internal and external stakeholders. The Manager thrives in a fast-paced, rapidly growing environment and adapts quickly as expectations, workflows, and client needs evolve. This position requires up to 10% travel across the country to support market growth, provider onboarding, training, performance reviews, operational launches, and quality improvement efforts. Core Responsibilities: Lead all aspects of provider operations across assigned regions to achieve productivity, quality, and compliance targets. Ensure provider performance meets or exceeds organizational expectations for completed visits, timeliness, documentation quality, and patient experience. Drive execution of quality-focused initiatives that support HEDIS, closing of care gaps, and behavioral and physical health outcome measures. Maintain full accountability for operational metrics including panel assignments, provider capacity, completed visits, and quality adherence. Proactively identify performance issues, prioritize root-cause solutions, and implement scalable improvements without waiting for direction. Lead national and cross-functional initiatives that improve provider workflows, training, telehealth integration, and patient outcomes. Anticipate operational needs in fast-changing environments; adjust workflows and team expectations quickly while maintaining performance stability. Provide strategic guidance to providers and partner leaders on care delivery models, telehealth best practices, and operational execution. Partner with leadership to design and refine processes that support rapid scaling and efficient care delivery across multiple markets. Conduct field and virtual provider coaching, performance reviews, targeted interventions, and development plans to ensure consistent growth and standardized expectations. Support clinical launches, program redesigns, and client-specific performance initiatives across the organization. Skills Required: Bachelors degree required. Masters degree preferred. Five or more years of experience in provider operations, clinical operations, or healthcare management. Minimum three years in a leadership role supporting clinical teams. Demonstrated success improving provider productivity and quality outcomes in a high-growth environment. Experience with HEDIS, quality gap closure, and Medicare/Medicaid quality programs. Skilled in managing detailed performance metrics and using data to drive operational decisions. Proven ability to lead projects, build structure, and take ownership of new initiatives without reliance on others for direction. Strong working knowledge of telehealth operations, clinical workflows, and interdisciplinary care models. Ability to execute effectively in a complex, rapidly changing environment with shifting priorities Key Behaviors & Competencies: Leadership and Motivation Leads provider teams with clarity and confidence. Sets expectations, drives accountability, and maintains strong engagement. Supports providers through coaching, structured communication, and consistent follow up. Strategic Thinking Plans ahead using data and operational trends. Designs strategies that improve provider productivity, quality outcomes, and care delivery efficiency while aligning with organizational goals. Operational Agility Performs effectively in rapid growth environments. Adapts quickly as workflows, priorities, and client needs change. Maintains steady performance during periods of transition. Data Driven Problem Solving Uses data daily to identify barriers, evaluate performance, and guide operational decisions. Builds targeted action plans that lead to measurable improvements in provider productivity, HEDIS performance, and quality gap closure. Outcome Oriented Keeps a strong focus on completing provider visits and closing quality gaps. Ensures that operational decisions support productivity, compliance, and patient outcomes. Collaboration Works closely with Clinical Operations, Quality, Recruiting, Learning and Development, Medical Directors, and market leadership to ensure aligned and efficient care delivery. Provider Performance Optimization Monitors productivity, visit completion, documentation, and quality measures. Identifies issues quickly and leads interventions that improve results across assigned markets. Initiative and Ownership Takes action without waiting for direction. Identifies what needs to happen, leads execution, and follows through until work is complete. Holds self and providers accountable for results. Telehealth Expertise and Integration Strengthens telehealth workflows and improves provider efficiency. Ensures processes support timely visits, documentation accuracy, and patient engagement. Compliance and Regulatory Adherence Maintains knowledge of Medicaid, Medicare, and behavioral health requirements. Ensures provider practices are compliant and aligned with internal and external standards. Team Development and Mentorship Supports provider growth through feedback, development plans, and structured coaching. Helps onboard new providers and reinforces expectations consistently. Cultural Competency Engages effectively with diverse populations and adapts communication to meet patient and provider needs. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Upward Health Benefits Upward Health Core Values Upward Health YouTube Channel PI5f019dfbfb21-37***********2
    $81k-129k yearly est. 1d ago
  • Operations Manager

    The People Co 4.0company rating

    Operations consultant job in Brentwood, NY

    Our client, a food manufacturing company located in Brentwood, NY is looking for an experienced Operations Manager to join their dynamic team. What we are looking for you to do: Follow all Food Safety and Quality Assurance programs, policies, procedures, compliance standards, and performance metrics. Support in Research & Development program, formulation adjustments, product evaluations, and new product development, design, testing, compliance, and launch activities. Supervise, directs, and trains staff, including review of work quality, staffing, discipline, performance assessment, and development. Actively promotes a clean and safe work environment through training, adherence to safety protocols, and enforcement of safety rules. Drive KPI improvement and savings Maximize efficiency and effectiveness by identifying and addressing technical gaps Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays. The ideal candidate will have: Bachelor's degree is preferred in Operations, Business Management, Supply Chain, Industrial Engineering or related field. 7 years related work experience in the food manufacturing industry 5 years' experience in a supervisory role; or equivalent combination of education and experience. What we will offer: An attractive salary, bonus and benefits An amazing opportunity to grow your career If you are someone that is ideal for this position and have a passion to be part of a high potential food company please submit your resume in Microsoft Word format - and don't forget to include your accomplishments and achievements on your resume! We look forward to hearing from you.
    $83k-134k yearly est. 3d ago
  • Operating Room Manager

    Elios Talent

    Operations consultant job in New York, NY

    Nurse Manager - Operating Room (Evenings 1p - 11p) Employment Type: Full Time 4 10 hour shifts per week Job Description: We are working with a well known organization seeking an experienced Nurse Leadership candidate for their busy Perioperative Services department. This is an amazing place to continue growing your career! This is a large, busy Perioperative program - running 30+ rooms into the Evening hours. They are seeking a well established OR RN that wants to continue growing their career Schedule: Monday - Friday Day shift Weekend Leadership coverage is Administrative only - it is does via phone Weekend rotation is approximately 1 weekend every 8 weeks Qualifications: Must be an RN BSN degree required Masters degree preferred CNOR a huge plus Must have Operating Room experience Seeking a visible leader that works well with Patients/Family as well as with the Physicians Will oversee 30-40 staff Pay & Benefits: Organization is focused on a positive culture Strong benefits package Competitive pay package PTO and CME allowance
    $80k-128k yearly est. 2d ago
  • Healthcare Operations Manager

    Medrite Urgent Care

    Operations consultant job in New York, NY

    Center (Practice) Manager MedRite Urgent Care MedRite Urgent Care is a fast-growing organization delivering modern, accessible urgent medical treatment and routine healthcare services that elevate the quality of life for our patients. Our team is committed to providing an exceptional patient experience-treating everyone like family. We are seeking a dynamic Center (Practice) Manager who embodies our core values of being caring, knowledgeable, and exceptional. This leader will bring positivity, operational excellence, and an ownership mindset to their center, ensuring a culture of teamwork, accountability, and outstanding patient care. The Center (Practice) Manager works closely with the District Manager and Regional Director of Field Operations to drive success within their center. The Center (Practice) Manager reports to the District Manager. Core Competencies Ownership Mentality Demonstrates personal commitment to MedRite's mission through action. Follows through on commitments and holds self and others accountable. Helps establish clear responsibilities, workflows, and performance measurements. Acts with Urgency Quickly evaluates challenges and proposes effective solutions. Remains calm and confident under pressure; adapts quickly to change. Anticipates barriers and plans proactively. Exudes Positivity Builds rapport across levels and functions through friendliness, openness, and respect. Fosters constructive relationships with diverse individuals. Maintains a positive attitude in the face of obstacles or adversity. Job Responsibilities The Center (Practice) Manager will: Leadership & Communication Communicate effectively across all organizational channels. Spend 90% of scheduled time on the center floor engaging with, coaching, and developing the team. Maintain monthly scheduling in the Core Scheduler. Ensure a monthly Net Promoter Score (NPS) of 85% or higher. Operational Excellence Maintain strong cross-functional knowledge of all roles and support as needed. Collaborate with providers to ensure clinical and operational alignment. Foster a culture of teamwork within the center and across the district. Ensure exceptional patient experiences through MedRite's patient care model and feedback tools (NPS, Google reviews). Address and resolve patient concerns immediately. Talent Management Recruit, interview, and select high-performing team members using the Talent Acquisition process. Lead onboarding and training for new staff. Provide ongoing coaching and performance feedback. Partner with the District Manager and HR Business Partner to address performance issues. Identify talent, assess potential, and develop succession plans. Recognize and reward team performance. Center Operations Execute clinical and operational strategy in partnership with District Manager, Regional Director, and clinical leadership. Manage center financial resources in partnership with leadership. Oversee Occupational Health workflows to ensure flawless execution. Manage labor, supplies, materials, and service resources efficiently; identify improvement opportunities. Ensure brand standards, including surgical-level cleanliness, are consistently maintained. Create staff schedules and process payroll. Ensure compliance with all standard operating procedures. Partner with clinical staff to ensure accuracy and quality of lab processes. Perform additional duties as assigned. Functional Competencies People Builds Effective Teams: Attracts top talent, develops team members, and drives engagement. Patient Focus: Centers decisions and actions around patient needs and outcomes. Performance Drives Results: Demonstrates resilience, exceeds goals, and helps others achieve results. Process Operational Excellence: Anticipates trends, adapts processes, and aligns team actions to business goals. Planning & Prioritization: Uses organizational goals to guide priorities and resource allocation. Minimum Qualifications Bachelor's degree or equivalent experience. Demonstrated leadership experience (healthcare preferred). Minimum of 45 hours per week with flexibility to support staff coverage. Strong written and verbal communication skills. Excellent organizational, time-management, and multitasking abilities. Strong problem-solving and troubleshooting skills. Comfort and adaptability in a fast-paced environment. Keen attention to detail. Proficiency with MS Excel, Word, and PowerPoint. Ability to stand for prolonged periods and lift up to 50 lbs. Benefits Outstanding growth and career development opportunities. Paid Time Off (PTO). Medical, Dental, and Vision insurance. 401(k) with employer match
    $80k-128k yearly est. 4d ago
  • Operational Risk Business Oversight Manager I - Technology

    City National Bank 4.9company rating

    Operations consultant job in New York, NY

    WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. The Operational Risk Business Oversight (ORBO) team is responsible for providing advisory and oversight, with a particular focus on strengthening operational risk management efforts in the first line of defense (1LOD) to support decision-making, primarily covering CNB Technology and Innovation. The ORBO Manager 1 is responsible for challenging the quality, sufficiency, and completeness of 1LOD operational risk management practices against ORM Framework requirements for assigned coverage areas and communicating outcomes through escalation and reporting to management as necessary. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO? Review and challenge operational risk practices against CNB operational risk framework and policies, including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution. Review and challenge of controls implemented. This includes providing feedback to risk and control owners and control assessment teams related to the following control management activities: control identification to match appropriate controls with identified risk exposures to lower the residual risk level; completeness and robustness of control documentation; reasonableness of control assessment approach and sample selection; consistency of design effectiveness and operating effectiveness conclusions with supporting evidence; and appropriateness of documented issues and action plans to remediate identified control failure. Review and challenge remediation initiatives to ensure operational risk exposures associated with known control deficiencies are addressed. This includes providing challenge throughout the Issue Management Lifecycle, which may include issue data details; root cause analysis; action plan; material issue changes; management's completion of the required and/or committed corrective actions with supporting evidence; and sustainability. Understand material existing and emerging risks which align with assigned business or corporate unit(s) to ensure operation within risk appetite and fair representation of the operational risk profile Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans Review and challenge self-identified issues and escalation in assigned coverage areas, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams Exhibit high attention to details in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders Ensure work is produced and documented in alignment with quality and content requirements Provides clear and transparent updates on status of assignments. Exercises independent judgment in identifying and assessing risk Prepares, reviews, and presents review and challenge results to ORM Leadership, including outlining the risk of deficiencies Ensures observations and findings are documented and escalated to appropriate leadership Exercises effective communication and promotes positive client relations with business line colleagues and management Maintains authoritative knowledge and understanding of laws and regulations, regulatory guidance, policy, and procedures for operational functions covered Maintain familiarity with, and technical expertise with assigned business unit(s) organizational structure, personnel, activities and products, new product development, financial performance, and risk and problem areas Act as an internal advisor to business and corporate units regarding the ORM framework, tools, policies, procedures, and reporting metrics. Provides 2LOD audit and regulatory exam support Executes additional departmental initiatives and other duties as assigned WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 7 years of experience in the financial services industry Minimum 5 years of experience in risk management, technology risk management, compliance, or IT audit Minimum 3 years of IT control assurance experience Additional Qualifications Bachelor's degree or higher preferably in computer science (with a concentration in info/cyber security), management information technology, accounting, auditing, and other professional qualifications such as CISA, CPA, CIA, etc. Strong business knowledge of financial services Understanding of Risk Management/Operational Risk Management and Technology Risk Management Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution Strong knowledge of issue management practices with proven experience in issue resolution Ability to handle complexity and ambiguity Ability to deal effectively with conflict Well-developed influencing, analytical and problem-solving skills Must be able to convey complex concepts in a clear and concise manner Ability to work independently with effective time and project management Strong interpersonal/teamwork skills Strong communication (verbal and written), negotiation, and presentation skills required Demonstrated ability to think critically and facilitate change through collaborative effort Ability to work in a matrix environment WHAT'S IN IT FOR YOU? Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks . ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us . INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
    $99k-176k yearly 19h ago
  • Operations Manager

    Aflalo

    Operations consultant job in New York, NY

    AFLALO is a modern house defined by elegance, opulence, and bold femininity. As we scale our Soho studio, prepare to open our flagship store, and build a new atelier/workshop, we are expanding the operational foundation that will support our next chapter of growth. With additional retail and office spaces coming online, we are assembling a best-in-class team to help define and elevate the brand's operational excellence across every touchpoint. Role Overview We are seeking a highly organized, hands-on Operations Manager to build, manage, and continuously improve the core operational infrastructure of the company. This individual will oversee logistics, inventory, warehouse operations, office management, and overall operational workflow across HQ, studio, and retail. The ideal candidate is both strategic and willing to roll up their sleeves-comfortable managing processes and people, but also ready to jump in and pack boxes, receive fabric, or troubleshoot a delivery when needed. Key Responsibilities 1. Logistics Management Oversee inbound and outbound logistics, including freight forwarders, customs brokers, carrier relationships, and returns logistics. Ensure on-time deliveries for raw materials, finished goods, and ecommerce orders. Develop systems for freight tracking, documentation, and operational reporting. Support hands-on execution when needed (e.g., shipping boxes, receiving materials). 2. Inventory Management Maintain accurate inventory across warehouse and studio locations. Lead cycle counts, reconciliation, and stock investigations. Build scalable processes for inventory accuracy and stock integrity. Participate in hands-on tasks such as inventory counts and organization. 3. Warehouse & Fulfillment Operations Manage the hourly shipping associate, ensuring strong day-to-day workflow and adherence to packaging and brand standards. Oversee daily order flow, replenishment, returns processing, and general throughput. Monitor and improve efficiency, quality control, and physical organization within warehouse and studio spaces. 4. Retail Operations Support Support operational readiness for new store openings and ongoing retail operations. Oversee store supplies, stock flow, back-of-house processes, packaging, and store-to-studio communication. Collaborate with retail, merchandising, and production teams to ensure clean execution across channels. 5. Facilities Coordination Support the Manager of Construction and Facilities on maintenance needs, vendor Coordination, and small-scale HQ, store, and workshop projects. 6. Office Management & HQ Operations Ensure the HQ environment is organized, functional, and aesthetically aligned with the brand. Oversee supplies, space setup, utilities, mailroom processes, and general office workflows. Implement systems that maintain operational excellence and support team productivity. 7. Customer Service (Escalations) Handle operational escalations from customer service, ensuring quick resolutions related to shipments, returns, and product accuracy. Partner with ecommerce and customer experience teams to refine and improve internal processes. What We're Looking For Experience & Skills 4-7 years of experience in operations, logistics, warehouse management, or supply chain; experience in consumer goods, fashion, or luxury strongly preferred. Strong understanding of logistics workflows (freight, customs, carriers, tracking). Experience managing warehouse operations and small teams. High operational rigor and attention to detail; comfortable in a fast-growth, startup-style environment. Ability to build procedures from scratch and continuously improve existing systems. Strong communication and cross-functional partnership skills. High level of comfort with hands-on work and physical tasks. Attributes Resourceful, proactive, and solution-oriented. Thrives in a dynamic environment with shifting priorities. Balances strategic thinking with willingness to get involved at the ground level. Highly organized, reliable, and committed to operational excellence. Appreciates a well-run, beautiful physical environment and its impact on brand experience. Why Join AFLALO This is a rare opportunity to help build the operational backbone of a new luxury brand from the ground up. You will work directly with leadership, influence key systems and processes, and contribute to an ambitious and creative company in its most formative stage.
    $80k-128k yearly est. 5d ago
  • Ecommerce Operations Specialist - European Expansion

    LHH 4.3company rating

    Operations consultant job in New York, NY

    About the Company We are a leading licensed home goods brand dedicated to combining design, quality, and innovation across global markets. As we continue our strategic expansion into Europe, we are seeking an experienced Ecommerce Project Manager to drive operational efficiency, business growth, and data accuracy and analysis across multiple ecommerce platforms. This role is ideal for a professional with a strong foundation in ecommerce systems, ERP management, understanding of logistics and operations, and analytical reporting who thrives in a structured, results-driven environment. Position Summary The Ecommerce Project Manager will play a pivotal role in managing cross-functional ecommerce operations to support the company's European market expansion. This role requires strong project management skills, analytical capability, and business acumen to oversee system accuracy, sales performance, and operational integrity across multiple online channels. The ideal candidate combines technical fluency in ERP systems with strategic problem-solving and a keen attention to detail. Key Responsibilities 1. Ecommerce Operations & Platform Management Oversee product listing maintenance, pricing accuracy, and availability across European ecommerce marketplaces. Coordinate cross-functional activities with logistics, marketing, and merchandising teams to ensure timely product launches and updates. Ensure all product data is accurate, compliant with local market requirements, and consistent with internal systems. Support ongoing alignment between ecommerce platforms, ERP systems, and reporting tools to streamline operations. 2. Marketplace Expansion Lead the launch of new ecommerce platforms expanding our reach in the regional marketplaces throughout Europe. Collaborate with business stakeholders to gather all required documentation for onboarding new sales channels. Review and interpret marketplace agreements and contracts to ensure compliance and operational readiness. Work cross-functionally with technical, logistics, and business teams - as well as external partners - to define workflows, establish system connections, allocate resources, and manage the end-to-end process of platform setup, testing, and go-live execution. 3. ERP & Billing Support Enter sales, expenses, and related transactions into the ERP system to maintain accurate financial and operational records. Monitor inventory movement across marketplaces, ensuring all stock levels, transfers, and returns are accurately reflected in the ERP. Reconcile marketplace and system data regularly to ensure reporting integrity and prevent discrepancies. Collaborate with accounting and logistics teams to support billing accuracy, order tracking, and fulfillment reporting. 3. Analytical Reporting & Data Management Develop and maintain reports tracking ecommerce performance, sales trends, and inventory metrics. Leverage data insights to identify growth opportunities, performance gaps, and optimization potential. Utilize advanced Excel functions (Pivot Tables, VLOOKUP) and ERP data exports for ongoing analysis. Provide senior leadership with regular updates on channel performance, operational KPIs, and inventory health. 4. Customer Experience & Support Manage customer inquiries and order-related issues with timely, accurate responses to ensure a consistent and high-quality service experience. Monitor customer review to identify and flag recurring issues or opportunities to improve experience and retention. 5. Market & Competitor Research Conduct research on European ecommerce trends, emerging platforms, and competitive activity. Provide recommendations on listing strategies, regional optimizations, and enhancements to product imagery and content assets to ensure listings remain best-in-class within each marketplace. Stay informed on relevant regulatory or logistical developments affecting ecommerce operations in Europe. 6. Project & Administrative Support Manage workflows, timelines, and project deliverables across departments to ensure timely execution. Maintain accurate documentation of processes, trackers, and standard operating procedures. Support process automation and system improvement projects to enhance scalability and efficiency. Qualifications 3+ years of experience in ecommerce, operations, or project management, ideally within consumer goods or retail. Strong analytical and data management skills, with proven ability to translate insights into actionable decisions. Proficiency in Excel (VLOOKUP, Pivot Tables, and conditional formatting). Understanding of inventory, billing, and order management workflows. Excellent organizational, communication, and cross-functional coordination skills. High attention to detail and accuracy in data handling and reporting.. Nice to have: Bachelor's degree in Business, Marketing, Ecommerce, or related field. Hands-on experience with ERP systems (e.g., Acumatica, NetSuite, SAP, Oracle) Experience in European Marketplaces Fluency in an additional European language Why Join Us Join a globally recognized home goods company during a key phase of European expansion. Collaborate with experienced ecommerce and cross-functional teams in a dynamic, growth-oriented environment. Contribute to strategic initiatives shaping the future of our international digital business. Enjoy competitive compensation, comprehensive benefits, and growth opportunities. Featured benefits Medical insurance Vision insurance Dental insurance 401(k) Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
    $57k-87k yearly est. 1d ago
  • Business & Operations Manager

    Little London Collective

    Operations consultant job in Stamford, CT

    Business and Operations Manager Company: Little London Collective Industry: Luxury Home Construction Job Type: Full-Time About The Little London Collective LLC is a fast-growing luxury construction company specializing in high-end residential projects across Connecticut and New York. Founded to bring greater transparency, project management discipline, and operational efficiency to the building process, the company is redefining how premium construction projects are delivered. We are seeking a motivated and detail-oriented Business & Operations Manager to join our team and help strengthen the company's operational foundation as we continue to scale. This role will play a key part in building the systems, structure, and processes that support our growth. Role Overview The Business and Operations Manager is responsible for coordinating and overseeing the internal operations of The Little London Collective. This position ensures that business systems, financial processes, and administrative functions run efficiently and support the company's growth. The role requires a detail-oriented and process-driven individual who can manage multiple priorities and maintain organizational structure across teams. Key Responsibilities Operations Management Manage and improve day-to-day business operations, systems, and workflows. Oversee administrative infrastructure including technology tools, document management, communications, and facilities. Standardize operating procedures across projects, ensuring consistency in reporting, documentation, and compliance. Create and maintain internal corporate file systems to organize all business and project related documentation. Support procurement and vendor management, including tracking contracts, payments, and deliverables. Financial and Budget Support Assist the CFO and leadership team with project budgeting, financial tracking, and forecast preparation. Consolidate project-level financial data into regular management reports. Coordinate with accounting to ensure timely invoicing, payments, and reconciliations. Legal and Compliance Support preparation and management of client contracts, NDAs, and service agreements. Maintain accurate records of all corporate and project-level documentation. Ensure compliance with company policies, licensing, insurance, and reporting requirements. HR and Administrative Support Support onboarding and contractor management processes. Coordinate with leadership on performance tracking, staffing schedules, and role assignments. Reporting and Internal Communication Prepare periodic management reports summarizing project status, budgets, and key performance metrics. Maintain internal dashboards and records to support decision-making. Facilitate communication between leadership, project teams, and external partners. Qualifications 5+ years of experience in business operations, administration, or project management. Strong organizational and problem-solving skills. Familiarity with financial reporting and business planning processes. Familiarity with legal contracts. Proficient with productivity and collaboration tools (e.g., Google Workspace, Microsoft 365, or similar). Ability to manage multiple projects and deadlines in a fast-paced environment. Experience in construction, real estate, or design industries preferred. Why Join Opportunity to help build efficient operational systems within a growing company. Direct exposure to leadership decision-making and business planning. Collaborative, team-based work environment with clear accountability and structure. This is an in-office position with flexible hours. While we're happy to accommodate your schedule, we're seeking a consistent commitment of at least 4-5 hours per day on site, Monday through Friday, with remaining hours that may be completed remotely. The role will begin as a contract position, with the potential to transition into a full-time, salaried role based on performance and company growth. Compensation will be commensurate with experience and the agreed-upon schedule.
    $81k-136k yearly est. 1d ago
  • Senior Consultant

    Ztek Consulting 4.3company rating

    Operations consultant job in Stamford, CT

    Actimize Consultant / SME Position Type: Full-time Years of Experience: 10 - 15 years of experience Salary Range-$120,000-$140,000 a year : Must Have Technical/Functional Skills The client is seeking an Actimize consultant. This position will interface with key stakeholders. In this role you are expected to apply your technical proficiency across different stages of the software development life cycle, including requirements elicitation, application architecture definition, and design. Will also help in creating the high-level design artifacts. You will deliver high-quality code deliverables for a module, lead validation for all types of testing, and support activities related to implementation, transaction, and warranty. This opportunity is to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Job description Basic Qualifications Knowledge of fraud strategies to prevent and detect fraud and security schemes across a variety of payments products Designing, planning for, and executing various workstreams as part of a fraud system implementation Lead the development of written and oral communications on fraud risks, including communicating technical concepts to a non-technical audience Collaborating and developing partnerships with clients Conduct client workshops, assessments, and strategic planning activities Innovating new ideas and solutions to address existing and emerging areas of global risks Exhibiting strong communication skills when consulting with senior management and C-Suite client personnel Experience in AML/fraud or surveillance domain. Experience in stakeholder management. Generic Managerial Skills, If any Qualifications Overall, 15+ years of IT experience majorly in financial services industry Must have worked on Actimize IFM-X modules Experience working on Integrations using web services/REST/Messaging Strong data collection skills using modestly complex SQL and the ability to present and explain the data Critically evaluate information and decompose into detailed description of the issue. Excellent written and verbal communication skills comfortable in proactively communicating with others both within and outside of the immediate team to resolve issues and get questions answered High attention to detail with excellent analytical and troubleshooting skills Must be able to work independently and with minimum supervision Experience working in an Agile environment in a Scrum/Kanban setup Experience with cloud (Azure/AWS) Thanks and regards, Sajith Nair Ztek Consulting Inc. Phone: ************ | E-mail: ****************** ****************
    $120k-140k yearly 5d ago
  • Junior Operations Associate

    Urban Umbrella

    Operations consultant job in New York, NY

    Role: Junior Operations Associate at Urban Umbrella Department: Operations Job Type: Full-time (Entry-Level) - ****************************** Founded in 2009, Urban Umbrella emerged as a winner of the urban SHED international design competition, led by the New York City Department of Buildings. They are the only company to challenge the norms of scaffolding in 50 years. Today, Urban Umbrella is an urban design and media company best known for its premium white sidewalk scaffolding that has reimagined the streets of NYC and other metropolises. Our scaffolding has benefited commercial real estate owners, tenants, and their customers by reducing construction disruption, promoting pedestrian safety, and increasing commercial visibility. With nearly a decade of experience, our designs and the Urban Umbrella brand itself have reached far beyond construction and into premium events, outdoor media and a wide range of custom signage designs. Role Overview We're seeking a Junior Operations Associate to join our growing Operations team. This is a hands-on, high-visibility role supporting project management, logistics, finance, and data analysis across Urban Umbrella's active construction portfolio. You'll work closely with Operations leadership to keep projects on track, analyze key performance metrics, and streamline collaboration across design, sales, and operations teams. This is an ideal entry-level opportunity for a college graduate who's eager to gain exposure to real-world project execution, operations strategy, and data-driven decision-making in the built environment. Start Date June 1, 2026 Key Responsibilities Support Project Managers in coordinating schedules, deliverables, and communication across multiple projects. Assist with operational logistics - vendor coordination, financial reporting, and field team scheduling. Maintain organized project records, including cost tracking, contractor data, and material documentation. Analyze project and contractor spend data to identify trends, performance insights, and cost-saving opportunities. Prepare and update internal dashboards and reports for leadership visibility. Collaborate with sales, finance, design, and engineering teams to ensure smooth project execution and information flow. Contribute to process improvement by identifying inefficiencies and proposing system or workflow enhancements. Support general administrative needs for the Operations department Qualifications Bachelor's degree in Business, Engineering, Construction Management, Architecture, or a related field. Strong analytical and quantitative skills; proficiency in Excel or Google Sheets required. Exceptional organizational and communication skills. Ability to manage multiple tasks in a fast-paced, team-oriented environment. Interest in project management, construction operations, or urban design. Bi-lingual (English & Spanish preferred) Why Join Urban Umbrella Gain hands-on experience with complex construction projects across NYC. Learn directly from experienced PMs and designers. Contribute to real decisions through project data analysis and operational reporting. Build a foundation for career growth in project management or operations leadership. Work with a company that's transforming how cities build and look. Compensation & Benefits Competitive entry-level salary based on experience ($65k-90k) Health, dental, and vision insurance Paid time off Opportunities for professional development and advancement
    $65k-90k yearly 5d ago
  • Operations Coordinator

    Career Group 4.4company rating

    Operations consultant job in New York, NY

    Our client, a real estate management team, is seeking a part time candidate to manage their operations in New York. This role will be around 30 hours a week and the schedule will vary based on the needs of the firm and candidate. This is a wonderful opportunity for someone looking for a flexible 30-hour work week in addition to another part time role or school. Salary: $45,000-50,000k Office Location: Midtown, NYC Responsibilities: Manage day to day operations for leasing team including organizing showings and logistics for new tenants Coordinating and scheduling with external vendors to address facilities upgrades and inspections Act as first point of contact in New York including conducting in person apartment tours to prospective candidates Managing preliminary paperwork and documentation for tenants and firm Other ad hoc duties and projects Qualifications: Extremely organized and trustworthy Excellent verbal and written communication skills Flexible in person office availability during the first 60-90 days Please submit your resume for consideration! You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
    $36k-51k yearly est. 4d ago
  • Accelerated Management Leadership Program

    NYL-Nassau Go

    Operations consultant job in Uniondale, NY

    Job Description Step into your future with New York Life's Accelerated Management Leadership Program. We're looking for driven professionals ready to evolve into impactful leaders. This program is your path to mastering financial expertise, building client relationships, and leading with confidence. Over the first year, you'll gain crucial skills through hands-on experience and expert training, setting the stage for a successful career in management. In your second year, you'll dive into a focused Leadership Training Program, designed to enhance your ability to recruit, develop, and inspire a team. You'll learn to lead with purpose and drive sustainable business growth. If you have experience in sales or management, hold an advanced degree, or simply possess a strong desire to lead and inspire, this opportunity is for you. Join us and enjoy comprehensive training, mentorship, and a competitive salary with performance incentives. Apply today, and together we'll build the future of leadership. Compensation: $200,000 plus at plan earnings Responsibilities: Obtain insurance licenses and securities registrations Develop a sales pipeline and acquire clients Recruit and lead a high-performing business unit Manage and develop your team Drive production to meet office and company goals Qualifications: High school diploma/GED required; college degree preferred 3+ years of leadership or business development experience Strong communication and interpersonal skills Willingness and ability to obtain insurance licenses and financial registrations About Company About New York Life New York Life is a Fortune 100 company with a long history of doing good. We have been in business for over 175 years, helping generations of Americans protect their families and attain their financial goals. As a mutual company, we are accountable only to our policyholders, not to Wall Street or outside investors. We are focused on long-term success for clients. To prepare for the future, we are constantly innovating and looking ahead to find more ways to increase value for clients. Awards & Accolades We're proud of our financial strength: A++ Superior (A.M. Best) AAA Exceptionally Strong (Fitch) Aaa Exceptional (Moody's) AA+ Very Strong (Standard & Poor's)
    $200k yearly 5d ago
  • Sr Business Operations Consult

    Health Alliance of Hudson Valley 4.1company rating

    Operations consultant job in Valhalla, NY

    As a Sr. Business Operations Consultant within the Operational Excellence Department, you will serve as an internal management consultant working collaboratively to achieve substantial improvement in operations by managing projects throughout the project lifecycle, collaborating with operational leaders to achieve agreements, produce actionable insights with lifecycle analytics development, and map, evaluate, design and improve processes throughout the network. You will help shape the growth of the Operational Excellence by promoting new and innovative solutionsl and expanding the department's project portfolio. Responsibilities: * Serve as a change agent and transformation leader for WMC, providing leaders, teams, and departments with a wide range of state of the art analytics solutions and process improvement methodologies in order to transform operational processes. * Oversee process assessments through observations and system reporting and prepare documents, including workflow and process flows diagrams. * Support the development of analytics solutions and visualizations to assess operational performance and drive data driven decision making.Develop a deep understanding of the organization, the primary workforce components, leadership structure and their interdependency and impacts on one another. * Collect and translate all operational business requirements to be included in future state process design. * Manage a variety of improvement and implementation projects throughout their lifecycle, balancing the priorities and needs of all stakeholders as well as those of the organization. * Lead performance improvement activities that align with the strategic direction of the WMC Health Network based on the analysis of current state operations, anticipated needs, and innovative approaches to the future. * Scope improvement initiatives, acquiring consensus & leadership support, and establishes metrics and landmarks; create and update project plans, action items, and meeting minutes. * Work closely with a variety clinical and non-clinical stakeholders across the network to better understand their departmental processes and needs and to build constructive relationships. * Work collaboratively with leaders throughout the organization to ensure the highest quality of patient services, maintain cost effective resource allocation, efficient and responsive flow of patients, information and materials, facilitating lean and highly reliable processes. * Develop unique information flow solutions to streamline information handoff. * Menotr junior members of the Operational Excellence team and help develop their skills. * Support the Operational Excellence leadership team in shaping the project portfolio. * Identify & implement ways of expanding the team skillset through learning and development opportunities and/or new software solutions to ensure the Operational Excellence team is continuously improving it's skillset for transforming the organization. Qualifications/Requirements: Experience: Minimum of 3 years of experience in Health Administration, Business Administration, Healthcare Management, Consulting or other healthcare-related field(s). Experience with Tableau / Power BI or similar data viualization software required. Education: Bachelor's degree required, Master's degree preferred. Licenses / Certifications: N/A Other: Agile skills that draw from other disciplines such as management, business administration, organization development, information technology, and computer science. Strong process mapping and visualization (Microsoft Visio). Excellent written and verbal communication with a strong drive for perfection / professionalism in delivery and presentation. Proven ability to work both independently on projects and as part of the larger team. Advanced proficiency in Microsoft Office Suite. Ability to visualize data for improvement/performance monitoring. Experience with Tableau and Power BI required.
    $114k-159k yearly est. 34d ago
  • Technology Business Consultant II - Asset Liability Management Consultant

    Dev 4.2company rating

    Operations consultant job in Jersey City, NJ

    Company DescriptionJobs for Humanity is partnering with FIS to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: FIS Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25% About FIS As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS? About the role As a Technology Business Consultant, you'll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests. What you will be doing • Researching client needs, analyzing trends and best practices and creating detailed program specifications • Devising procedures to achieve greater efficiencies and solve complex technical problems. • Assessing available technologies and recommending solutions. What you will need • Advanced knowledge of multiple end-to-end systems as well as application development. •Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML). • An understanding of appropriate application programming languages. •A bachelor's in computer science or information systems or the equivalent experience. Bonus if you have •Asset Liability Management Solution knowledge/experience preferred (BancWare, QRM, Empyrean, Moody's, etc.) What we offer you At FIS, you can learn, grow and make an impact in your career. Our benefits include: • Flexible and creative work environment • Diverse and collaborative atmosphere • Professional and personal development resources • Opportunities to volunteer and support charities • Competitive salary and benefits . Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
    $92k-124k yearly est. 60d+ ago
  • Business Management - Cash Equities Trading

    Jpmorganchase 4.8company rating

    Operations consultant job in New York, NY

    This is a time-pressured and high-profile position which is instrumental in assisting and advising senior management and in coordinating the deployment of the bank's corporate resources to address strategic and tactical objectives. As a Business Manager within our North America Cash Equities Trading Business, you will optimize business performances by helping to drive key initiatives. You will act as a trusted advisor and counterweight to Business/Group Heads, and are responsible for identifying, escalating, and mitigating business risks. The role of a business manager is dynamic and can vary from business to business, in line with the priorities of the different lines of business. Job responsibilities Implement new business strategy, strategic initiatives or platforms, including aligning department and support groups (Finance, Tech, Ops, Legal, Compliance) Optimize 'bottom line' business performance by driving key initiatives (fees, cost base, RWA and capital utilization) Identify, escalate and mitigate business risks that could impair our ability to do business: e.g. legal, tax, regulatory, capacity issues, extraordinary transaction costs Analyze financial performance, including expenses; identify productivity initiatives and drive implementation Partner with the business, Operations and Technology in the definition of future workflows and implementation of related technology and infrastructure projects to prepare the business to meet the requirements of an ever evolving market structure Partner with the relevant external service/ infrastructure providers Represent the business in respective internal/external working groups Required qualifications, capabilities and skills Bachelor's degree in Business, Finance, Economics, or other related area Previous product knowledge and/or prior Business Management or COO experience Energetic and dynamic in style Highly motivated self-starter with excellent time management/prioritization skills Present well to senior and global business heads Able to forge meaningful internal relationships across a broad range of functions Self-motivated, tenacious and able to work with high degree of independence Able to both define and deliver to conclusion a strategic agenda across multiple groups Advanced analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely Excellent project management and organizational skills
    $86k-109k yearly est. Auto-Apply 28d ago
  • Managing Consultant, Services Business Development-Community Institutions

    Mastercard 4.7company rating

    Operations consultant job in Harrison, NY

    **Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build_ _a sustainable economy_ _where everyone can prosper. We support a wide range of digital payments choices, making_ _transactions secure,_ _simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Managing Consultant, Services Business Development-Community Institutions Overview Mastercard Services encompasses Mastercard's (NYSE: MA) offerings beyond the transaction. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business pain points. By harnessing the power of our real-time, anonymized and aggregated transaction data, powerful software platforms and wealth of expertise, we empower customers to unlock a holistic view of consumer behavior beyond their four walls, distill actionable insights and make more data-driven decisions. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. As a member of our Business Development team, you will be at the frontline of generating excitement and demand for our unique solutions. We value individuals who possess consultative sales experience, exceptional analytical and problem-solving skills, comfort navigating complex sales processes, and the ability to form and manage successful lasting client relationships. The Role As Managing Consultant, you will be instrumental in driving the growth with Community Institutions within USFI. You will be responsible for managing a portfolio of strategic clients building on existing relationships and initiating new ones to generate and qualify opportunities and promote Mastercard Services solutions to drive sales. To be successful the ideal candidate will: Cultivate strong working relationships with clients, ensuring effective collaboration and engagement while driving revenue growth and expanded buying centers. Demonstrate strong networking skills and a high degree of confidence initiating contact with new prospects to generate and qualify leads. Have a customer first attitude, capable of uncovering customer needs beyond their explicit requests and crafting innovative customer strategies. Take ownership of the sales process, from prospecting to executing commercial contracts, ensuring seamless and efficient sales cycles while driving urgency with clients. Be responsible for achieving sales targets, revenue goals, and sales projections, consistently delivering outstanding personal performance. Lead both formal and informal pitches, from storyboarding to face-to-face presentations, delivering concise and persuasive materials tailored to the specific needs and level of the audience. Collaborate with stakeholders to define and refine engagement scope, ensuring alignment with business objectives and client requirements. Support project / customer success teams in problem-solving efforts and structuring project workplans. Create and deliver compelling and concise presentations that effectively communicate key insights and recommendations. Coach and provide valuable feedback to team members, fostering their professional growth. Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization. All About You Sales experience, within software as a service (SaaS), data & analytics, consulting and/or cybersecurity solutions. Proven ability to meet/exceed sales targets and quotas Strong analytical and problem-solving skills, enabling you to tackle complex challenges and gain credibility with account teams. Strong communication and persuasion skills, both written and oral. Exceptional relationship management skills, fostering long-term partnerships with clients. Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues Strong commercial drive with the ability to monetize senior client relationships based on empathy, thought leadership, knowledge of product impact, and subject matter expertise Must have the ability to own and drive end-to-end sales including prospecting, scoping/pricing, business case development, contract development, client negotiation, gaining legal approval, sign contracts, and project kickoff. Experience managing projects and / or teams, showcasing your leadership abilities. Knowledge of consumer and commercial payments market is a plus High level of energy, drive, enthusiasm, initiative, and commitment. Outstanding multitasking abilities in a fast-paced, deadline-driven environment. National Salary Range (Applies Regardless of Location): $139,000-$222,000 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercard's security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. **Job Posting Window** Applications for this job posting will be accepted on an ongoing basis.
    $139k-222k yearly 60d+ ago

Learn more about operations consultant jobs

How much does an operations consultant earn in Bellmore, NY?

The average operations consultant in Bellmore, NY earns between $67,000 and $123,000 annually. This compares to the national average operations consultant range of $65,000 to $116,000.

Average operations consultant salary in Bellmore, NY

$90,000
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