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Operations consultant skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

David Martin Ph.D.,

Dr. Brian Wardyga

Below we've compiled a list of the most critical operations consultant skills. We ranked the top skills for operations consultants based on the percentage of resumes they appeared on. For example, 12.9% of operations consultant resumes contained risk management as a skill. Continue reading to find out what skills an operations consultant needs to be successful in the workplace.

15 operations consultant skills for your resume and career

1. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how operations consultants use risk management:

Performed risk assessment and corrective action plan development prior to internal audit engagements to demonstrate pro-active risk management and reduce findings.
Directed and coordinated activities of branches within assigned district concerned with compliance, risk management, audits and operational excellence.

2. Strong Analytical

Here's how operations consultants use strong analytical:

Utilized strong analytical skills in claims experience to create pivot tables to analyze risk drivers for CNA's Key Segments.
Demonstrate strong analytical and problem solving skills and provide interpersonal and collaborative skills Build strong relationships with vendors and clients

3. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how operations consultants use business process:

Conducted business process reviews and provided management information system recommendations and implementation services to commercial and private real estate companies.
Led Quality Assurance team to develop new procedures for business processes undergoing extensive changes as result of regulatory banking requirements.

4. Operational Risk

Operational risk stands for the risk of loss that occurs as a result of failed or ineffective internal processes, systems, and people, which can obstruct the flow of business activities.

Here's how operations consultants use operational risk:

Provided Operational Risk & Business Continuity analysis for Headstrong Inc., Prudential Commodities and organizations participating in Global Markets business lines.
Assist in coordinating production of periodic operational risk performance reports for senior management, including trend analysis and recommendations.

5. Project Management

Here's how operations consultants use project management:

Provided technical project management for multiple projects including rebuild of Active Directory and consolidation of data center with new equipment.
Supported national financial institutions by specializing in project management, performance and profit analyses, and intense client interaction.

6. Internal Controls

Here's how operations consultants use internal controls:

Developed accounting procedures and internal controls for off-site personnel.
Test Wells Fargo Business lines and Internal RETECHS offices for effectiveness of policies, procedures, processes, and internal controls.

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7. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how operations consultants use continuous improvement:

Drive integration of continuous improvement concepts and methodologies, including data measurement, scorecard development, business reviews and problem-solving.
Led strategic planning process for a technology integrator by implementing continuous improvement principles into business planning and execution processes.

8. Mitigate Risk

Here's how operations consultants use mitigate risk:

Served an internal consultant by reporting findings and developing business cases to influence senior management on the need to mitigate risk.
Report findings and develop business cases to influence lines of business on the need for controls to mitigate risk.

9. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how operations consultants use real estate:

Perform appraisal compliance reviews and appraisal quality reviews for residential real estate appraisals to ensure regulatory compliance.
Lead security consultant for network security assessments at real estate firms and publicly traded utility companies.

10. Process Improvement

Here's how operations consultants use process improvement:

Developed process improvement program used to evaluate dealership service performance and improve the overall customer experience, customer retention and profitability.
Identified and implemented process improvement initiatives, including automating time reporting, which improved payroll accuracy and reduced administrative costs.

11. Corrective Action

Here's how operations consultants use corrective action:

Coordinate audits/exams including self- identification of issues and corrective action obtain monthly status updates validating items for closure.
Demonstrated customer-first service by consistently observing restaurant operations, trouble-shooting shift management and taking on-the-spot corrective actions.

12. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how operations consultants use healthcare:

Direct the implementation of personnel, financial, and clinical applications/operations in new Kindred Healthcare outpatient and inpatient rehabilitation service contracts.
Developed market growth partnerships for healthcare organizations focusing on enhanced Population Health and Chronic Care Management services.

13. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operations consultants use customer service:

Provide superior customer service, anticipate customer needs, recommend cosmetic products, and effectively educate clients on cosmetic products.
Formulated maintenance policies and procedures to reverse spiraling asset failure, associated downtime, and associated customer service failures.

14. Treasury

Here's how operations consultants use treasury:

Consulted and provided process design recommendations on account management structure (client ordering supplies, treasury products and accounts deletes).
Offer a variety of specialized services such as sales and services support, and Treasury Deposit Products.

15. SharePoint

Here's how operations consultants use sharepoint:

Maintained information in SharePoint in addition to implementing improvements to Microsoft AX system.
Maintain SharePoint Site for system administrator personnel.

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What skills help Operations Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on operations consultant resumes?

David Martin Ph.D.

Associate Professor, Auburn University

Skill sets are very different, depending on what part of the industry you are working towards. One of the overall themes that we continue to see is continuing education and certifications becoming more critical in the industry. Many people in the Hospitality industry have used their furloughed time to engage in certificate completion, which will make them much more competitive, once the hiring picks back up. I have also seen networking become even more critical during the pandemic, which is such an important skill. The ability to develop and maintain a network of professionals has allowed employees that were either furloughed or laid off access to job postings and opportunities that others are missing out on.

What hard/technical skills are most important for operations consultants?

Dr. Brian Wardyga

Professor of Communication; General Manager, 109.2FM WLAS & LCTV, Lasell University

Technical skills such as accounting and project management and other computer skills demanded by the particular market. Beyond typical Microsoft Office skills would be Analytical software and marketing and presentation skills/tools.

What soft skills should all operations consultants possess?

C. Darren Brooks Ph.D.

Assistant Department Chair and Executive Director, Center for Human Resource Management, Florida State University

While advancements in technology, artificial intelligence (AI), and data analytics occupy center stage in many areas of management practice, soft skills continue to be seen as equally or even more important skills for success in the field of management. Soft skills are typically described as personal attributes, qualities, and characteristics that enable us to interact more effectively with others. In most fields of management, our ability to communicate, work with, and interact with other people constitutes a significant portion of the work we do. Consequently, employers are focused on identifying candidates who possess strong skills are areas of communication (verbal, written, and non-verbal), leadership and followership, collaboration, an ability to work in teams, intellectual curiosity, adaptability, conflict management, problem-solving, creativity.

What operations consultant skills would you recommend for someone trying to advance their career?

Kara Glenn

Co-Director of Imagewest and Professional-in-Residence, Western Kentucky University

Focus on the digital sphere. Learn more about SEO, Paid Social Media Advertising, AdWords, Head mapping, and user experience.

What type of skills will young operations consultants need?

Elizabeth Gordon

Chair and Professor, Temple University

Preparing accounting students for their future means focusing their education on developing their critical thinking, decision making, and judgment, and truly thinking like an accountant requires critical thinking skills to be able to make judgments, to create and to use the information to solve problems and make good decisions. After all, accounting is not about rote memorization or data processing - tasks that do not require a university education. A university accounting education should foster curious and adaptive problem solvers with strong analytical skills and technical knowledge of accounting.

What technical skills for an operations consultant stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

Do you want to know more?

List of operations consultant skills to add to your resume

The most important skills for an operations consultant resume and required skills for an operations consultant to have include:

Risk Management
Strong Analytical
Business Process
Operational Risk
Project Management
Internal Controls
Continuous Improvement
Mitigate Risk
Real Estate
Process Improvement
Corrective Action
Healthcare
Customer Service
Treasury
SharePoint

Data Analysis
Operational Efficiency
Shared Services
Client Facing
Lean Six Sigma
Training Materials
Corporate Risk
Internal Processes
Trend Analysis
Human Resources
Operational Procedures
SME
Management System
Sigma
SOX

Business Development
Financial Analysis
SQL
CRM
OCC
Commercial Banking
Financial Statements
ISO
Business Operations
Appeals
Strategic Plan
Due Diligence
Emerging Technologies
Bank Secrecy Act
Windows

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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