The duties of an operations consultant may vary in one's place or industry of employment. Typically, their responsibilities revolve around working with clients to determine a business's strengths and weaknesses, identifying areas needing focus and development, and utilizing expertise in devising cost-effective strategies for improvement. Moreover, an operations consultant must produce evaluation and progress reports, facilitate budget coordination and training activities, and introduce new technologies. It is also essential to implement the company's policies and regulations, all while adhering to their vision and mission.

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Operations Consultant Responsibilities

Here are examples of responsibilities from real operations consultant resumes representing typical tasks they are likely to perform in their roles.

  • Lead the design and implementation of a new customer income verification tool using SharePoint and InfoPath.
  • Manage a team to leverage demand planning, supply , 6 sigma strategic sourcing processes, and negotiate vendor pricing.
  • Program initiatives include case management, commercial / manage care / government dispute management, appeals, and retro authorizations.
  • Manage departmental Sarbanes-Oxley compliance activities.
  • Manage system security and hardware encryption.
  • Revise and manage quality assurance procedures within PMO.
  • Conduct UAT and QA testing on service management system to ensure system stability and functionality.
  • Provide excellent customer service skills to visitors and patients by answering questions regarding facility services.
  • Used Visio to create use case diagrams.
  • Implement DMAIC concept and PDPC chart for control measures.
  • Verify compliance, quality assurance, and track resolution through SharePoint.
  • Stage and take inventory of new PC shipments for XP rollout.
  • Develop a Bolton to execute Unix commands from PS to move/FTP data files between servers.
  • Gain advanced skills such as VBA to optimize the process of analyzing and assessing loan data.
  • Redesign the taxes site in time for tax season via scrum teams and development on cadence.

Operations Consultant Job Description

When it comes to understanding what an operations consultant does, you may be wondering, "should I become an operations consultant?" The data included in this section may help you decide. Compared to other jobs, operations consultants have a growth rate described as "much faster than average" at 14% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of operations consultant opportunities that are predicted to open up by 2028 is 118,300.

On average, the operations consultant annual salary is $87,229 per year, which translates to $41.94 an hour. Generally speaking, operations consultants earn anywhere from $65,000 to $116,000 a year, which means that the top-earning operations consultants make $53,000 more than the ones at the lower end of the spectrum.

Once you've become an operations consultant, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a senior director, operations, program management consultant, business operations analyst, and senior management consultant.

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Operations Consultant Skills and Personality Traits

We calculated that 13% of Operations Consultants are proficient in Risk Management, Strong Analytical, and Business Process. They’re also known for soft skills such as Analytical skills, Communication skills, and Interpersonal skills.

We break down the percentage of Operations Consultants that have these skills listed on their resume here:

  • Risk Management, 13%

    Performed risk assessment and corrective action plan development prior to internal audit engagements to demonstrate pro-active risk management and reduce findings.

  • Strong Analytical, 13%

    Utilized strong analytical skills in claims experience to create pivot tables to analyze risk drivers for CNA's Key Segments.

  • Business Process, 10%

    Conducted business process reviews and provided management information system recommendations and implementation services to commercial and private real estate companies.

  • Operational Risk, 9%

    Provided Operational Risk & Business Continuity analysis for Headstrong Inc., Prudential Commodities and organizations participating in Global Markets business lines.

  • Project Management, 3%

    Provided technical project management for multiple projects including rebuild of Active Directory and consolidation of data center with new equipment.

  • Internal Controls, 3%

    Developed accounting procedures and internal controls for off-site personnel.

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Some of the skills we found on operations consultant resumes included "risk management," "strong analytical," and "business process." We have detailed the most important operations consultant responsibilities below.

  • Arguably the most important personality trait for an operations consultant to have happens to be analytical skills. An example from a resume said this about the skill, "management analysts must be able to interpret a wide range of information and use their findings to make proposals." Additionally, other resumes have pointed out that operations consultants can use analytical skills to "identify opportunities for lean six sigma projects and conduct analysis to scope appropriately. "
  • Another trait important for fulfilling operations consultant duties is communication skills. According to a operations consultant resume, "management analysts must be able to communicate clearly and precisely in both writing and speaking." Here's an example of how operations consultants are able to utilize communication skills: "act as tbmcs force level connection sme and validate communication transfer from ul to fl during test events. "
  • Operations consultants are also known for interpersonal skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a operations consultant resume: "management analysts must work with managers and other employees of the organizations where they provide consulting services" We also found this resume example that details how this skill is put to the test: "demonstrate strong analytical and problem solving skills and provide interpersonal and collaborative skills build strong relationships with vendors and clients"
  • An operations consultant responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "management analysts must be able to think creatively to solve clients’ problems" This resume example shows how this skill is used by operations consultants: "implement dependable business processes and solutions of supply & demand forecasting, system infrastructure development, inventory maintenance and kpi monitoring"
  • Yet another important skill that an operations consultant must demonstrate is "time-management skills." Management analysts often work under tight deadlines and must use their time efficiently to complete projects on time. This is clearly demonstrated in this example from an operations consultant who stated: "improved operational efficiency by reducing shrinkage, managed merchandise, markdowns and returns, to ensure vendor deadlines were met. "
  • See the full list of operations consultant skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an operations consultant. We found that 67.9% of operations consultants have graduated with a bachelor's degree and 15.4% of people in this position have earned their master's degrees. While most operations consultants have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every eight operations consultants were not college graduates.

    The operations consultants who went onto college to earn a more in-depth education generally studied business and finance, while a small population of operations consultants studied accounting and management.

    Once you're ready to become an operations consultant, you should explore the companies that typically hire operations consultants. According to operations consultant resumes that we searched through, operations consultants are hired the most by Bank of America, Deloitte, and Pwc. Currently, Bank of America has 138 operations consultant job openings, while there are 100 at Deloitte and 65 at Pwc.

    But if you're interested in companies where you might earn a high salary, operations consultants tend to earn the biggest salaries at eBay, Amazon, and Dell. Take eBay for example. The median operations consultant salary is $123,501. At Amazon, operations consultants earn an average of $110,721, while the average at Dell is $107,682. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on operations consultant salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at IBM, Pwc, and Accenture. These three companies have hired a significant number of operations consultants from these institutions.

    In general, operations consultants fulfill roles in the finance and professional industries. While employment numbers are high in those industries, the operations consultant annual salary is the highest in the finance industry with $92,625 as the average salary. Meanwhile, the manufacturing and professional industries pay $92,327 and $87,633 respectively. This means that operations consultants who are employed in the finance industry make 29.0% more than operations consultants who work in the hospitality Industry.

    The three companies that hire the most prestigious operations consultants are:

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    What Senior Director, Operationss Do

    The senior director of operations generally works with other managers to set goals for the future of the company and evaluates performance to check whether certain goals are achieved. They are responsible for making sure that operational processes are within the prescribed budget and timeline. Also, they oversee, implement, and evaluate operation processes and procedures to see if they comply with the set standards and procedures of the company. Additionally, they lead in developing strategies and implementation plans to enhance and standardize all units of operations.

    In this section, we compare the average operations consultant annual salary with that of a senior director, operations. Typically, senior directors, operations earn a $62,542 higher salary than operations consultants earn annually.

    While their salaries may differ, one common ground between operations consultants and senior directors, operations are a few of the skills required in each craft. In both careers, employees bring forth skills like project management, continuous improvement, and real estate.

    These skill sets are where the common ground ends though. An operations consultant responsibility is more likely to require skills like "risk management," "strong analytical," "business process," and "operational risk." Whereas a senior director, operations requires skills like "oversight," "sr," "direct reports," and "logistics." Just by understanding these different skills you can see how different these careers are.

    Senior directors, operations tend to make the most money in the hospitality industry by averaging a salary of $155,611. In contrast, operations consultants make the biggest average salary of $92,625 in the finance industry.

    The education levels that senior directors, operations earn is a bit different than that of operations consultants. In particular, senior directors, operations are 3.8% more likely to graduate with a Master's Degree than an operations consultant. Additionally, they're 0.3% more likely to earn a Doctoral Degree.

    What Are The Duties Of a Program Management Consultant?

    A program management consultant is responsible for analyzing project requirements based on clients' specifications, developing quality improvement techniques, and reviewing project deliverables. Program management consultants work closely with the project team to identify project initiatives and resolve complexities that may arise. They also inspect the resources and materials to be utilized during the project and determine cost-reduction processes without compromising quality and efficiency. A program management consultant coordinates with the clients for progress updates and informs them of any plan adjustments as needed.

    Now we're going to look at the program management consultant profession. On average, program management consultants earn a $13,928 higher salary than operations consultants a year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both operations consultants and program management consultants are known to have skills such as "risk management," "strong analytical," and "business process. "

    But both careers also use different skills, according to real operations consultant resumes. While operations consultant responsibilities can utilize skills like "operational risk," "internal controls," "continuous improvement," and "mitigate risk," some program management consultants use skills like "management program," "hr," "scrum," and "customer satisfaction."

    Program management consultants may earn a higher salary than operations consultants, but program management consultants earn the most pay in the technology industry with an average salary of $107,612. On the other side of things, operations consultants receive higher paychecks in the finance industry where they earn an average of $92,625.

    In general, program management consultants study at higher levels of education than operations consultants. They're 5.0% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.

    How a Business Operations Analyst Compares

    A business operations analyst is a professional who identifies and solves issues related to the performance of the business operations. Together with the management and engineering departments, business operations analysts must analyze and review a vast amount of data to identify business opportunities. They must provide recommendations and updated policies so that they can improve the company's business performance. Business operations analysts are also required to create monthly reports and present them to upper management on their key findings and assessments.

    The business operations analyst profession generally makes a lower amount of money when compared to the average salary of operations consultants. The difference in salaries is business operations analysts making $23,806 lower than operations consultants.

    Using operations consultants and business operations analysts resumes, we found that both professions have similar skills such as "strong analytical," "project management," and "process improvement," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from operations consultants resumes, they are more likely to have skills like "risk management," "business process," "operational risk," and "internal controls." But a business operations analyst might have skills like "provide management," "analyze data," "hr," and "power bi."

    Interestingly enough, business operations analysts earn the most pay in the technology industry, where they command an average salary of $69,138. As mentioned previously, operations consultants highest annual salary comes from the finance industry with an average salary of $92,625.

    Business operations analysts are known to earn similar educational levels when compared to operations consultants. Additionally, they're 0.6% less likely to graduate with a Master's Degree, and 0.8% less likely to earn a Doctoral Degree.

    Description Of a Senior Management Consultant

    A senior management consultant is an experienced professional who is in charge of a team of management consultants to help an organization solve issues, maximize growth, and improve business performance. Senior management consultants must conduct company research so that they can better understand the organization. They prepare business proposals and presentations as well as identify issues to form hypotheses and solutions. Senior management consultants must also implement recommendations or solutions and ensure that an organization receives the necessary assistance to carry it all out.

    The fourth career we look at typically earns higher pay than operations consultants. On average, senior management consultants earn a difference of $41,030 higher per year.

    According to resumes from both operations consultants and senior management consultants, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "risk management," "strong analytical," and "business process. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, an operations consultant might have more use for skills like "operational risk," "internal controls," "continuous improvement," and "mitigate risk." Meanwhile, some senior management consultants might include skills like "analytics," "portfolio," "business analysis," and "architecture" on their resume.

    Senior management consultants earn a higher salary in the technology industry with an average of $135,771. Whereas, operations consultants earn the highest salary in the finance industry.

    The average resume of senior management consultants showed that they earn higher levels of education to operations consultants. So much so that the likelihood of them earning a Master's Degree is 7.6% more. Additionally, they're more likely to earn a Doctoral Degree by 0.6%.