Customer Operations Manager
Rockville, MD
JOOLA is seeking a dynamic and experienced Customer Operations Manager to manage daily customer operational requests, including Customer Master changes, discounts, mass order maintenance, value-added services (VAS), and booking program execution and setup.
JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in the U.S., Germany, Brazil, and China, JOOLA has a global presence and a wide distributor network.
This individual will manage customer operational processes and support the data maintenance efforts, ensuring compliance and accuracy in all requests and inquiries. The role will collaborate closely with cross-functional teams, including Account Service, Sales, Compliance, IT, and Master Data, ensuring customer requirements are met. In addition, the Customer Operations Professional will help maintain performance against established SLAs, ensure data integrity in customer orders, and manage audit processes. This role requires a strong ability to prioritize, ensuring customer operations are efficiently managed and aligned with business goals.
Responsibilities:
Customer Operational Request Management: Responsible for executing daily customer operational requests, including Customer Master creation, Customer Master changes, pricing setup on products, discounts, mass order maintenance, Value-Added Services (VAS), and booking program execution/setup. Ensure all tasks are completed promptly and accurately to meet operational targets.
Maintain SLA Compliance: Ensure daily requests are completed within the Service Level Agreement (SLA) targets. Achieve and maintain a target SLA of 95% for requests submitted in Service Now, ensuring high order processing and data management efficiency.
Cross-functional Collaboration: Work closely with cross-functional teams (Account Service, Sales, Compliance, IT, and Master Data) to ensure customer requirements are effectively met. Act as a liaison between departments to resolve operational challenges and align on strategies for data management and order fulfillment.
Data and Order Change Validation: Ensure that data and order changes requested are successfully executed and meet business and customer expectations. Review changes regularly and monitor system updates to ensure data integrity.
Audit Management: Accountable for obtaining the proper approvals for various requests submitted, particularly for audit purposes. Ensure all requests are documented and compliant with audit requirements. Manage the audit requests, ensuring the audit team receives accurate and timely information.
Process Improvement & Continuous Optimization: Identify and implement opportunities for process improvements in executing customer operations. Ensure that customer operational processes are efficient, cost-effective, and continuously optimized for high performance.
Qualifications:
Bachelor's Degree or equivalent experience related to Account Service Management
3-5 years of experience in customer operations, master data management, supply chain operations, or account service experience
Strong proficiency in ERP systems and CRM tools (NetSuite, Monday.com, etc.)
Experience with Customer Master Data management and order processing systems
Excellent communication skills (both written and verbal) to liaise with cross-functional teams and stakeholders
Strong analytical and problem-solving skills with a focus on accuracy and efficiency
Ability to prioritize tasks effectively in a fast-paced environment, managing multiple requests simultaneously
Team management skills and experience leading teams to achieve operational goals.
Knowledge of audit processes and data integrity standards is a plus.
Competencies:
Detail-Oriented: Able to handle complex data and operational processes with attention to detail and accuracy.
Team-Oriented: Able to work collaboratively within teams, ensuring clear communication and cooperation to meet objectives.
Time Management: Capable of handling multiple tasks while adhering to deadlines and maintaining service quality.
Adaptability: Managing changing priorities and shifting requirements while focusing on the end goal.
Leadership: Demonstrated ability to guide, motivate, and support a team to achieve high performance.
Problem Solving: Strong critical thinking and analytical skills to resolve operational challenges and improve processes. The Customer Operations Professional will be key to optimizing customer data and order management processes, driving operational efficiency, and collaborating cross-functionally to achieve customer satisfaction and business goals.
Operations Manager
Herndon, VA
The Operations Manager is responsible for overseeing the comprehensive management of office operations, maintenance, and facilities. This position also serves as the primary point of contact for all aspects of the Trajectory Event Center (TEC), including event rentals, revenue generation, operational efficiency, and facility improvements to enhance the venue's functionality and client experience.
Additionally, the Operations Manager supports the Chief of Staff and external consultants, providing assistance with a wide range of administrative functions related to USGIF's financial operations, budgeting, and information technology systems.
This role ensures the seamless execution of daily office operations, coordinates physical security measures, and contributes to the overall smooth functioning of the organization.
Responsibilities: Managing all maintenance and repairs of the venue, property, equipment, and facilities.
Ensuring that the venue and facilities are clean and organized.
Trajectory Event Center Showcasing the event space to potential clients.
Managing all bookings for events and liaising with the clients to determine event requirements.
Preparing venue hire packages and pricing options and negotiating with clients.
Writing up contracts to be reviewed by management Managing all administrative tasks such as insurance, booking schedules, and invoicing Communicating and enforcing all security regulations and protocols.
Notifying and communicating with the building management team in advance of each event.
Assisting Chief of Staff with ensuring IT Vendor is properly supporting USGIF staff Providing administrative support for accounts payable and receivable efforts Work closely with the external bookkeeper to financially close each month in a timely manner Provide on-site support at USGIF's events and industry events Education & Experience: Bachelor or associate degree in Business Administration, Operations Management, Hospitality Management, or related field 2+ years of experience in operations or facilities management, preferably within a nonprofit, trade association, or similar organization.
Experience managing vendor relationships and external consultants Experience supporting financial operations, including working with bookkeeping and accounting functions Skills & Competencies: Strong organizational and project management skills with a keen attention to detail Demonstrated ability to manage facilities and maintenance operations efficiently Excellent interpersonal and communication skills, with the ability to interact professionally with clients, vendors, and team members Ability to work independently, prioritize tasks, and meet deadlines in a dynamic environment Strong negotiation and contract management skillS Competency in administrative and financial systems, including accounts payable/receivable, budgeting, and credit card management Comfortable with technology and able to coordinate with IT vendors to resolve technical issues Technical Proficiency: Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with event booking systems or CRM platforms is a plus Familiarity with accounting or bookkeeping software (e.
g.
, QuickBooks) is preferred Additional Requirements: Ability to lift and move moderately heavy items related to event setup and facility operations Must be able to work onsite at the USGIF office and the Trajectory Event Center Must be a US Citizen Additional Salary Information: USGIF offers a generous benefits package, including 100% paid individual employee health care, 401(k) with match, hybrid work environment (often only one day a week in office) AND a performance based bonus.
Join a small and collaborative team.
Note all USGIF employees are expected to travel one week a year to our annual GEOINT conference.
PandoLogic.
Category:Logistics, Keywords:Operations Manager, Location:Herndon, VA-20192
Operations Manager
McLean, VA
A Fortune 50 financial services company is seeking a highly motivated Operations Manager for a great opportunity with their team in McLean, VA area.
Responsibilities:
Develop operational strategic plan; identify and address areas of significant risk and evaluates overall effectiveness of operations
Lead operational/business analysis, including utilizing KPIs to identify areas of improvement developing action plans for operational improvement
Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
Conduct analyses of reports relating to sales, volume, and monthly operational and capital expense budgets; prepares reports to communicate to senior management
Identify and assess business strategies and opportunities; develop appropriate analytical approaches
Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
Provide strategic analysis, recommendations and help influence key decisions by senior department leadership regarding technology and financial market trends, and competitive analysis regarding identification of the department's strengths, weaknesses, opportunities, and threats
Leads the largest/most complex multidisciplinary projects & initiatives of significant business risk & impact
Perform other duties, as needed
Qualifications:
Bachelor's Degree in Business Administration, Finance, a related field, or the equivalent combination of education, training, and experience
Advanced knowledge of Banking / Financial industry standards and practices
Experience assimilating Technical, complex Financial and Economic Data
Advanced skill in Project Management, including establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Expert analytical/quantitative, reconciliation and deductive reasoning skills
Advanced word processing and spreadsheet software skills
Advanced database and presentation software skills
Desired Qualifications:
MBA and/pr Graduate Degree in Auditing, Finance, or related field.
Experience with Credit Union Financials and/or NCUA regulations
Working knowledge of State & Federal laws; industry regulations, principles, and practices
Operations Manager
Vienna, VA
ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.
Operations Manager (financial services and accounting)
Hybrid in Vienna, VA
Contract
Description
To advise senior leadership and lead ongoing operational strategy that supports and aligns with corporate and departmental strategic goals. To assist with developing action plans for operational improvement, managing resources, projects, leaders, team members, and worldwide operations to achieve organizational, strategic, financial, and member service goals and objectives. Ensures effective management of projects from inception through implementation. Develops organizational capability and inspires team to achieve business goals through confidence in leadership and teamwork.
Responsibilities
• Develop operational strategic plan; identify and address areas of significant risk and evaluates overall effectiveness of operations
• Lead operational/business analysis to include utilizing KPIs to identify areas of improvement developing action plans for operational improvement
• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
• Conduct analyses of reports relating to sales, volume, and monthly operational and capital expense budgets; prepares reports to communicate to senior management
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Provide strategic analysis, recommendations and help influence key decisions by senior department leadership regarding technology and financial market trends, and competitive analysis regarding identification of the department's strengths, weaknesses, opportunities, and threats Leads the largest/most complex multidisciplinary projects & initiatives of significant business risk & impact
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts(vendors, etc.)
• Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities
• Lead project teams; assures quality, consistent application and performance; meets schedules and/or resolves highly technical and complex problems
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
• Identifies and communicates key responsibilities and practices, evaluates results, and provides leadership through coaching, counseling, and guidance for ongoing and future developmental needs of the team
• Apply broad functional knowledge and seasoned expertise to improve the overall operational and developmental performance of the team; assists with recruiting and on-boarding efforts
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Stay abreast of and ensure compliance with applicable laws, regulations and guidelines
• Oversee the preparation and execution of department/division AFP
• Manage merit pay in accordance with specified objectives and guidelines
Qualifications
• Advanced knowledge of banking/financial industry standards and practices
• Experience assimilating technical, complex financial and economic data
• Extensive experience demonstrating the ability to persuasively, clearly, and diplomatically communicate, both verbally and in writing, to all levels of management and to external entities
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced knowledge of change management principles and practices
• Desired - Experience with credit union financials and/or NCUA regulations
• Desired - Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Expert organizational, planning and time management skills
• Effective skill in building strategic and execution-focused plans and alliances with partner leadership
• Expert analytical/quantitative, reconciliation and deductive reasoning skills
• Bachelor's degree in Business Administration, Finance, a related field, or the equivalent combination of education, training, and experience
• Desired - MBA or graduate degree in Auditing, Finance, or related field
System One, and its divisions and subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Service Manager
Manassas, VA
Job Introduction:
At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink.
Overview of Responsibilities:
Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
Demonstrate product knowledge when assisting customers when working with team members.
Listen to and resolve customer complaints in compliance with company standards.
Champion the activity and results surrounding the customer service surveys and portal.
Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers.
Communicate standards, expectations, policy changes, and product knowledge to the team members.Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.
Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.
Celebrate store successes and identify/address opportunities for improvement.
Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.
Manage team member concerns and conflict through proactive and clear discussions.
Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers.
Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction.
Provide and receive constructive feedback and direction for effective communication and collaboration with others.
Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).
Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.
Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.
Help build and maintain displays on the sales floor, compliant with company programs and standards.
Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.
Communicate temperature failure of cases, shelves, and storage areas to Store Manager.
Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that maycrop up.
Flexible to perform other related duties as assigned.
Qualifications:
Be at least 21 years of age.
Have a high school diploma or equivalent, a degree in business management, marketing, retailing,communications, advertising, or related field preferred.
Have demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising.
Professional communication skills, both written and verbal, along with attention to detail, analytical, andsolution-focused decisiveness.
Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resourcessoftware.
Be flexible to work a schedule that changes based on business needs, including nights, weekends, andholidays.
Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is requiredoccasionally.
Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pullforce required ranges from 80 pounds to 100 pounds.
Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, andtransfer items horizontally.
Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes,long pants, and gloves (latex and or cut-resistant).
Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks.
Benefits:
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Competitive pay
Sick time plan that you can use to support you or your immediate families health
Vacation accrual plan
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun!
Eligibility requirements may apply for the following benefits:
Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid short-term disability coverage
Paid parental leave for both mothers and fathers
Paid holidays
Get Paid Every Day!
Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday.
You can learn more by visiting **********************************************************
Why Sprouts:
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.
California Residents: We collect information in accordance with California law, please see here for more information.
Legal Operations Program Manager (e-Billing)
Washington, DC
Meta's Global Legal Operations and Strategy ("GLOS") organization seeks a Legal Operations Program Manager (e-Billing) to join their team. This role will serve a variety of stakeholders throughout Meta's global offices and report to the Director of Legal Technology.
8+ years of experience working in a large corporate legal department, focusing on e-Billing operations or law firm equivalent (pricing, analytics, project management, etc.
) Demonstrated track record of running and managing e-Billing systems (e.
g.
Legal Tracker, Litify, SimpleLegal, etc.
) Proven project management skills, including experience with setting and meeting deadlines and keeping clear records Experience with advanced data functions (pivots, vlookups, etc.
) Proven experience of synthesizing large data sets, sourced from differing systems Advanced problem-solving skills Capacity to work with individuals at all levels of the organization and build positive relationships with business partners Experience in managing internal and external resources Effective decision-making skills, including experience with choosing a course of action in situations involving substantial uncertainty and risk Bachelor's degree or equivalent work experience Familiarity with implementing and operating other common legal technology solutions is a plus Experience with non-hourly value-based fee arrangements Familiarity with Tableau or similar data visualization tools Familiarity with AI-enabled use cases in the legal domain
Manager, Governance Operations
Washington, DC
Partners with the Executive Administrator and Board Liaison to ensure effective governance processes, provide strategic oversight of committee structure and management, and facilitate high-functioning board operations.
ESSENTIAL DUTIES and RESPONSIBILITIES
Committee and Governance Activities
Render support for processing appointments, maintaining data, and responding to inquiries.
Participate in Nominating Committee meetings and support execution of related tasks according to timeline and procedures.
Deliver nominations process presentations during ASH committee meetings when requested.
Handle requests for verification of Volunteer Code of Conduct attestation prior to committee proceedings.
Encourage use of data collected through volunteer webpage and generate reports for staff.
Maintain and update governance policies, ensuring they align with organizational standards and industry best practices; monitor compliance with applicable governance and nonprofit regulations.
Regularly evaluate and enhance governance processes to streamline operations, reduce redundancies, and strengthen accountability.
Serve as a governance advisor, providing recommendations to improve governance practices, committee structures, and board dynamics.
Proactively identify and resolve governance issues, including conflicts of interest and other compliance challenges.
Ensure accurate, secure, and accessible record-keeping for all governance documents.
Compose correspondence as requested.
Board-related Activities
Shadow Executive Administrator and Board Liaison at ASH Executive Committee meetings; assist with preparations, minute-taking, and follow-up.
Observe Executive Administrator and Board Liaison during ASH Officers' calls; serve as show producer for Zoom; prepare agendas and reports when necessary; draft reports of decisions whenever possible.
Manage board portal and email monthly posting notifications.
Contribute to planning orientations for board members to cultivate engagement and participation.
Facilitate annual two-part board evaluation and summarize results for presentation by fourth-year Councillors.
Cross-Departmental Efforts
Assist department in absence of Executive Administrator and Board Liaison.
Attend Executive Leadership Team and Senior Staff meetings with Executive Administrator and Board Liaison; take notes and help with follow-up when necessary.
Aid with budget forecasting and account management.
Help monitor and address department technology-related issues.
Represent department in response to solicitation from other departments.
QUALIFICATIONS, KNOWLEDGE, and SKILLS REQUIRED
Minimum of seven years of executive-level support (ideally C-suite) within a nonprofit or medical specialty association setting; bachelor's degree strongly preferred.
Organized and results/process-driven with capacity to effectively manage self (and others if necessary); strong time-management skills and comfort with competing priorities; flexible and adaptable to emerging responsibilities.
Confident in responding to needs of volunteers and senior management and able to cultivate relationships within diverse population of leaders and staff.
Outstanding communication, composition, and presentation skills; minute-taking experience strongly desired.
Exceptional interpersonal skills, with demonstrated ability to influence and collaborate effectively across teams and with board members.
Strong decision-making, problem-solving, and advisory capabilities with experience managing board operations and committee structures.
Ability to anticipate governance needs and align committee and board functions with organizational goals.
Meticulous with an elevated level of accuracy and commitment to compliance.
Professional demeanor; dependable with excellent follow-through.
Proficient in use of Microsoft 365 and Adobe as well as Zoom and Otter; extensive database experience including report generation and data manipulation for various uses; calendaring and supervisory experience a plus.
Ability to maintain confidentiality and exercise good judgment; possess high ethical standards.
Familiarity with budgeting and financial reporting.
PHYSICAL REQUIREMENTS
Required periodic manual labor for project management (e.g., mobility for meeting support, etc.).
May require work and occasional attendance at and/or support of ASH-sponsored meetings and events outside normal working hours (evenings and/or weekends).
The American Society for Hematology (ASH) is dedicated to cultivating a workplace that prioritizes fairness, respect, and equal opportunity for all employees. We maintain a strict non-discrimination policy and are committed to treating each other with dignity, regardless of race, color, sex, religion, age, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic that is protected by federal, state, or local laws. Our goal is to foster an inclusive environment where everyone can thrive, contribute, and achieve their full potential.
Operations Manager
Dulles Town Center, VA
Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients. EDUCATION AND EXPERIENCE: * High School diploma or equivalent. * Some supervisory/management in shift work environment experience necessary.
* Verbal and written communications skills
* Must be 18 years of age or older.
* Must have reliable telephone and transportation.
PERSONAL AND PHYSICAL REQUIREMENTS:
* Treat all information as confidential.
* Possess the tact to deal with all levels of situations, client representatives, employees and the public.
* Must be able to sit, stand, lift, and/or bend throughout shift.
* Must pass pre-employment and random drug tests.
* Must complete a criminal background check.
* Must be able to read, understand and carry out instructions in English.
* Must meet necessary requirements to obtain a security sensitive identification badge.
* Must be able to verbally direct in English.
* Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
* Be able to resolve problem situations with passengers when necessary.
PERFORMANCE RESPONSIBILITIES:
* Ensure implementation of the Safety Management System (SMS)
* Implement safety plan for station
* Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
* Actively participate in the Safety Management System (SMS)
* Must be able to perform all duties of subordinate employees when necessary.
* Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
* Schedule personnel daily and furnish copy to Department Manager.
* Monitor employee activity and makes adjustments as needed,
* Make sure employees follow all regulations/procedures.
* Check In/Out sheets to insure all employees have logged in times correctly.
* Deals courteously and tactfully with fellow employees.
* Communicate effectively with fellow employees and client representatives.
* Make recommendations to Department Manager regarding personnel performance.
* Communicate safety hazards and equipment problems to Department Manager or General Manager.
* Make sure state licenses and training records are current.
* On call 24 hours per day.
* Report inquiries and other major incidents to Department Managers.
* Respond to inquiries from client, staff, and passengers in a courteous manner.
* Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
* Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
* Attend meetings and inservices as required.
* Utilize appropriate communications channels and maintain records, reports and files as required.
* Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible
* Adhere to company policies and procedures and participate in achievement of company objectives.
* Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
* Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.
* Perform other duties as requested.
* Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training.
* Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury
Strategic Operations _ Support Manager
Vienna, VA
Strategic Operations/Support Manager
Softtek Government Solutions/Technology Service Division is looking for a Strategic Operations _ Support Manager to join our federal technology services practice.
Skills and Responsibilities:
Develop, track and maintain standard operating policies, procedures and products to improve effectiveness and efficiency of branch operations
Build processes and associated technologies to support internal HPP knowledge management, internal collaboration, and project management
Provide ad hoc strategy assistance to address emerging issues and priorities of ASPR and HPP leadership
Assess current processes, identify areas of improvement, and develop SOPs for empower
Develop business process improvement activities including the development of Standard Operating Procedures (SOPs) to support the Incident Management Framework
Support the full range of exercise design development from concept and objectives to initial, mid and final planning sessions
Assist with developing exercises and games, based upon HHS response needs to test whether the training outcomes have been achieved, corrective actions have been incorporated, and to support the planning and policy development processes
Support hotwashes and after-action reviews for exercises and games
Basic Qualifications:
Bachelor's degree
10 - 12 years of experience in Operations for emergency disaster preparedness
Experience developing and updating operating policies, procedures and products for emergency preparedness
Experience supporting disaster preparedness exercises
Preferred Skills/Experience:
Program Management Professional (PMP) certification
Experience with hospital emergency preparedness operations
Experience within the department of Health and Human Services
Ability to lead and manage large groups of participants, related to disaster preparedness exercises
Professional Skills:
Excellent verbal, interpersonal and written communication skills - specifically related to the creation and updating of operational policies
Strong analytical, problem-solving and decision-making capabilities.
Experience with public speaking
Ability to juggle multiple projects and deadlines.
Team player with the ability to work in a fast-paced environment.
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).
Office and Operations Manager
Fairfax, VA
Department: University Life Classification: Gen Admin Supv 1/Coord 1 Job Category: Classified Staff Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Workplace Type: Hybrid Eligible Pay Band: 04 Salary: Salary range starting in the low $60k's; commensurate with education and experience
Criminal Background Check: Yes
About the Department:
Counseling and Psychological Services supports students through ethical and responsive care and prevention. We foster the well-being of the Mason community through psychological, outreach, and consultation services. We provide high-quality training to emerging mental health professionals. We are committed to excellence in psychological services by promoting student safety, enhancing emotional growth, and supporting academic success.
About the Position:
The Office Manager manages all administrative support processes essential to the successful functioning of Counseling and Psychological Services and provides supervision to the Administrative Assistants.
Responsibilities:
* Supervises administrative support team to ensure effective and efficient customer service;
* Oversees the functioning of Counseling and Psychological Services front desk, including the training and ongoing supervision of support staff on job tasks, policies, and procedures;
* Distributes work tasks among support staff, giving consideration to workload and skills of team members;
* Provides feedback to supervisees regarding job performance, and completes yearly evaluations of each staff member in accordance to HR's evaluation process;
* Conducts staff meetings as necessary, and represents administrative support staff during Leadership Team meetings;
* Effectively communicates policies and procedural changes to team members and provides training when new administrative processes are implemented;
* Ensures adequate front desk coverage, backing-up staff as demand and absences require;
* Monitors adherence to confidentiality procedures so breaches do not occur;
* Troubleshoots problems that may occur in customer service and seeks solutions to ensure smooth delivery of services to Mason community;
* Acts as divisional unit HR coordinator in support and coordination with the UL HR Services team;
* Performs HR tasks including search coordination for Counseling and Psychological Services positions, scheduling candidate interviews, and maintaining search coordination files in accordance with divisional and institutional policies and practices;
* Assists with the hiring of wage staff, submitting electronic EPAF forms, and assigning timesheet approvers;
* Under the direction of the UL HR Services team, the unit HR coordinator assists with the further dissemination of upcoming HR initiatives and updates to Counseling and Psychological Services staff;
* Responsible for fiscal and purchasing duties;
* Monitors departmental operating funds and budget transactions and completes reconciliation reports;
* Meets regularly with Counseling and Psychological Services Director to ensure understanding and accuracy of budget status;
* Ensures invoices are paid to approved vendors;
* Tracks expense reports and assists with forecasting expenditures;
* Makes and approves purchases using Financial Gateway, eVA, and Bank Works;
* Reviews budget lines for accuracy;
* Monitors expenditures and pays vendor and invoices on time per University's fiscal policies and procedures;
* Handles Foundation account transactions;
* Reconciles department ORGS and resolves budget related issues as they arise;
* Serves as Counseling and Psychological Services Telecom Administrator;
* Ensures all call center agents are fully trained;
* Handles all management resources to include creating control scripts and routing strategies, performing changes to call routing, creating new call flow, troubleshooting technical difficulties, ensuring that emergency call forwarding is activated if agents are unavailable to receive calls due to technical problems, monitoring call volumes and reviewing real-time and historical agent call reports;
* Coordinates office functions with both campus and off-campus departments and agencies;
* Serves as the department liaison and/or coordinator with other key support offices on campus, such as Telecommunications, UL divisional Human Resources and Payroll, Fiscal, Facilities, Student Unions, and Information Technology to ensure that operating policies and procedures are current and properly implemented and that Counseling and Psychological Services functions are supported in a timely manner; and
* Works with non-campus departments as needed to ensure office and staff needs are met.
Required Qualifications:
* Associate's degree in related field or equivalent combination of education and experience;
* Experience in office management and supervision of support staff;
* Experience working as a member of organizational team;
* Experience in budget and/or bookkeeping software;
* Knowledge of fiscal and purchasing processes;
* Skilled in supervision and management of office operations;
* Skills in attending to detail and to work collaboratively within university administrative support systems;
* Ability to effectively supervise administrative staff;
* Ability to monitor departmental operating funds and budget transactions, and complete reconciliation reports;
* Ability to serve as Telecom Administrator for Counseling and Psychological Services;
* Ability to operate independently while also seeking consultation with Counseling and Psychological Services leadership when appropriate;
* Ability to identify the work needs of the office and develop systems to address needs; and
* Ability to work effectively and respectfully as part of a team, as well as independently with limited supervision.
Preferred Qualifications:
* Bachelor's degree in related field;
* Prior experience supervising administrative staff;
* Experience that includes familiarity with higher education system, particularly student service functions; and
* Knowledge of Commonwealth of Virginia fiscal processes and systems.
This position is not eligible for international visa sponsorship.
Instructions to Applicants:
For full consideration, applicants must apply for Office and Operations Manager at ********************** Complete and submit the online application to include three professional references with contact information, and provide a resume and cover letter for review.
Posting Open Date: March 5, 2025
For Full Consideration, Apply by: March 19, 2025
Open Until Filled: Yes
Fleet Operations Manager
Dulles Town Center, VA
GENERAL DESCRIPTION:
Responsible for managing our vessel compliance program, to include developing and implementing proactive measures for continuous improvement of vessel compliance with international and national maritime regulations to minimize deficiencies and detentions.
Essential Duties and Responsibilities:
• Review and analyze annual Flag State inspection, SMC/ISSC audit, MLC inspection, Class PR17, and port State Control Inspection reports to identify areas of non-compliance and negative trends.
• Responds to inquiries concerning operational PSC operational activities to ensure vessel compliance with applicable International Conventions and Liberian Maritime Laws and regulations.
• Assist with contacting owners, operators, and vessel managers to ensure timely follow-up on issued deficiencies, detentions, reports of SMS failures, and non-conformities.
• Coordinate all the Additional audits and SSI as a result of a PSC detentions as well the PR17
• Identify and propose proactive measure to improve Liberian vessel compliance with International Conventions and national law as evidenced by flag State and port State control inspection performance.
• Coordinate with Audit department and world-wide network of inspectors/auditors to prepare vessels for and respond to port State control inspections and pre-empt detentions.
• Review port State inspections, deficiencies, and detentions and follow-up and appeal as appropriate
• Prepare new and ensure existing marine notices, operations notes, and advisories are up to date, accurate, and relevant with latest international maritime conventions and instruments as required.
• Coordinate with Fleet Port State Control Performance team to identify vessels requiring compliance assistance and ensure vessel managers are properly implementing safety management system.
• Manages Communications with Vessel Operators and Vessel Owners.
• Monitor PSC regimes and MOUs for detentions, concentrated inspection campaigns, reports, and other relevant information and publications and prepare client and inspector guidance as appropriate.
• Assist with maintaining operational contacts with USCG Captain of the Port offices to ensure rapid communication and inspection follow-up.
• Work closely with Maritime divisions, IT, Accounting, and Marketing to achieve organizational goals and provide the necessary products and services for the success of the registry.
• Perform other duties and projects as may be required.
Experience, Education and Certification:
• Bachelor of Science, Maritime Transportation/Engineering or Equivalent
• Licensed deck or engineering officer
• Qualified as a port state or flag state inspector, or class society surveyor
Knowledge, Skills and Abilities:
• Ability to read, understand and effectively interpret Maritime Law and Regulations, and International rules, including SOLAS, MARPOL, LOADLINES, STCW and the ISM and ISPS Codes and ISO-9000.
• Familiar with nautical terms regarding construction and operation of ships, offshore platforms and oil rigs
• Speak, write and understand English.
• Proficient knowledge of Microsoft Office application and use of General office equipment
• Understand budgets and basic accounting principles
• Ability to operate as a team leader and work in a team environment
• Ability to organize and prioritize work, delegate effectively and meet deadlines
• Well developed interpersonal and communication skills
EEO Compliance:
Ryde is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ryde Technologies will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Calzedonia District Manager Washington Dc Area
Tysons Corner, VA
ONIVERSE was founded in 1986 close to Verona, Italy with the aim to create a new way of selling hosiery and beachwear for women, men and children, through a franchising sales network. Little more than thirty years later, Oniverse boasts more than 4,000 shops throughout the world with different brands such as Calzedonia, Intimissimi, Falconeri and Tezenis. The success of Oniverse is the result of a number of factors: the huge range of products, the particular attention paid to fashion and the unbeatable quality-price ratio. These are some of the features that have enabled Oniverse to satisfy even its most demanding customers.
The District Manager is the reference point for the stores of a certain geographic region, supporting them with the aim of maximizing sales outcomes. The District Manager works within the stores to align them with the relevant brand's sales and visual merchandising policies. In addition, through consistent visits, he or she passionately trains and guides the staff to reach the established goals, standing out as an example within the store.
To ensure the comprehensive management of the region, the District Manager also constantly monitors sales and supervises the management of stock and orders made by stores.
We're looking for charismatic, goal-oriented people who are willing to join a fast-growing company in the US market!
Responsibilities:
You will be working in collaboration with your Regional Manager and will be in charge of the following:
Constant analysis and monitoring of sales
Setting up of the stores according to your specific brand's commercial and visual merchandising policies
Communicating company values to in-store staff so as to guarantee high quality service and gain customer loyalty
Managing stocks and products assortment
Acting as an example and leader for stores in your district
Recruitment and training of new employees
This candidate will oversee the locations in the Washington DC Metropolitan Area
This candidate will be responsible for overseeing a limited number of stores, specifically 3-5.
Qualifications
Qualifications:
The ideal candidate will have:
Skills and experience
passion for fashion retail
real hands-on leadership approach
high level of flexibility (including travel and weekends)
cheerful disposition
District or Store Manager experience in a fashion retail company
Bachelor's degree or equivalent
Benefits: Competitive Package: Medical, Dental, 401k with Company Match, Paid Time Off, Paid Sick Time, Company Vehicle and credit card and much more.
Compensation: Signing bonus
#TeamworkMakesTheDreamWork
We are all team players! Our leaders always encourage development between team members to support professional growth.
#Knowledgeispower
Share your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future Store Managers, District Managers, Sales Directors and beyond!
Operations Manager
Washington, DC
**Responsibilities & Qualifications** **RESPONSIBILITIES** + Demonstrated ability for oral and written communication with the highest levels of management. + Demonstrated excellence in planning, directing, and managing IT projects/operations. + Lead and manage thecontracts IT operations team, providing guidance, training, and support to ensure high performance and professional growth.
+ Develop and implement IT policies, procedures,plansand best practices tomaintaina robust and secure IT environment.
+ Knowledge ofindustry-acceptedstandards and best practices related to IToperations
+ Knowledge of and experience with help desk support and operations.
+ Knowledge of networking and network-based software applications.
+ Demonstrated experience in an IT environment
+ Maintain program service levels and specifications.
+ Oversee the maintenance, monitoring, and upgrading of IT infrastructure, including servers, networks, and hardware.
+ Ensure high availability and reliability of all IT systems and services through proactive monitoring and performance tuning.
+ Meetthe needs of thecustomer, ensuringtimelyand effective resolution of issues and requests.
+ Implement andmaintain IT security protocols to protect data and assets from threats and vulnerabilities.
+ Ensure compliance with relevant regulations and industry standards, conducting regular audits and assessments.
+ Manage relationships with external vendors and service providers, negotiating contracts and ensuring service quality.
+ Exercise ISO 9001:2015 series practices throughout the performance of this Contract.ISO 9001:2015 standards
**REQUIRED QUALIFICATIONS**
+ Bachelor's degree in computer science or equivalent field
+ 10years of experience inoperations andmanagement of LANsupport, system integration, complex network designs, network administration, telecommunications, and data processing projects
+ Tenyears of experience in management of broad-based IT programs
+ Advanced customer service skillsand training
+ Familiar withimplementing ISO 9001:2015 standardsand practices
+ Strong problem-solving and decision-making abilities.
+ Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.
+ Able to pass Capitol Police Background Check .
**Overview**
We are seekingan OperationsManager to join our team supportingthe United States Senate in Washington, DC.
Thisprogram provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supportingroughly 12,000users. The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in state offices, and technicalassistancefor systems, ensuring efficient, secure, and up-to-date IT infrastructure.
We areseekinga highly skilled and motivated Operations Manager to oversee andmanage ITinfrastructure and operations. The ideal candidate will have a strong background in IT management, excellent problem-solving skills, and a proventrack recordof successfully leading IT teams. The Operations Manager willbe responsible forensuring the smooth and efficient functioning of all IT systems, services, and support processes.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at **************** .
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
**Additional Job Information**
**COMPETENCIES**
+ Establish Focus
+ Change Management
+ Develop Others
+ Oral Communication
+ Written Communication
+ Interpersonal Awareness
+ Build Relationships
+ Analytical Thinking
+ Conceptual Thinking
+ Strategic Thinking
+ Technical Expertise
+ Initiative
+ Foster Innovation
+ Results Oriented
+ Teamwork
+ Customer Service
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Location: WashingtonD.C.
+ Type of environment:Varies
+ Noise level:(Low, Medium, High)
+ Work schedule: Schedule is day shift Monday - Friday. May be requested to workeveningsand weekends to meet program and contract needs.
+ Amount of Travel:10%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
Citizenship: US Citizen
Clearance requirement:Capitol Police Background Check
**OTHER DUTIES**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
**Job Locations** _US-DC-Washington_
**ID** _2024-6850_
**Category** _Project/Program Management_
**Type** _Regular Full-Time_
Infrastructure Operations Manager
Arlington, VA
GCyber is seeking an Infrastructure Operations Manager, to support a high profile DISA customer. As an Infrastructure Operations Manager, you will oversee the operational integrity, maintenance, and security of Tech Control facilities. As an Infrastructure Operations Manager, you will:
Lead, supervise, and mentor a team of tech control professionals to enhance facility capabilities and ensure effective operations.
Act as the primary technical point of contact, overseeing maintenance, transmission paths, and adherence to ITSM and industry standards.
Manage Tier 2 Tech Control Helpdesk functions, coordinating incident resolution, service requests, and essential maintenance activities.
Coordinate, restore, and report on essential maintenance functions, adhering to industry best practices and ITSM standards.
Collaborate with security teams to address vulnerabilities, ensuring secure operations while providing clear reports and recommendations to management.
Minimum Qualifications and Experience:
Active DoD Top Secret/SCI security clearance
Bachelor's Degree in IT-related field
5+ years managing and operating cryptographic facilities
Rapid Response Registered Communications Distribution Designer (RCDD) Certification
Our Benefits
GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:
26 Days of Paid Leave + Annual PTO Increase
An extra day of paid leave for every year of employment with GCyber
Paid Parental Leave
Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
401(k) Matching
100% Company-funded Disability Insurance
90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
Training and Professional Development Plans
Commuter Benefits Plan
Parking and Transportation Allowance
Equal Opportunity Employer
GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
Stay in Touch
For future job notifications please follow GCyber on LinkedIn. ***********************************
Operations Voice Manager
Arlington, VA
Responsibilities & Qualifications
RESPONSIBILITIES
Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM technologies.
Ensure the operational efficiency, maintenance, and compliance of voice infrastructure while adhering to modernization efforts.
Provide technical leadership, manage projects, and deliver exceptional customer service
Develop and execute a preventive maintenance program to keep voice infrastructure up-to-date with patches, upgrades, and security/compliance requirements.
Continuously monitor performance of voice systems, report on performance, and take corrective actions.
Operate and maintain VoIP, VoSIP, and TDM systems at various locations under JSP purview.
Monitor operational status of switching systems and network components.
Provision VoIP, VoSIP, ACD, and TDM services and perform MACs provisioning.
Ensure system operation meets specified performance requirements and provide performance reporting.
Develop and execute test plans for voice services.
Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government regulations.
Provide metric reporting aligned with monthly contract IPR for tracking and trend analysis.
Support telecommunication system configuration management using Government-provided infrastructure and management tools.
Provide technical and project management coordination for JSP voice projects and for JSP customer voice projects.
Provide system reporting and ensure the system can produce Standard and Custom Reports.
REQUIRED QUALIFICATIONS
Experience:
10+ years of relevant experience in operations management, VoIP, or Telecom
Certifications:
CompTIA Security + CE
Education:
Bachelor's degree in IT or related field
Clearance: Must possess a Top Secret/SCI clearance
Overview
We are seeking an Operations Voice Manager to join our team supporting DISA JSP ETM in Arlington, VA.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at *****************
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: Arlington, VA
Type of environment: Office
Noise level: Medium
Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: Less than 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
Top Secret/SCI clearance
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
Infrastructure Operations Manager
Arlington, VA
Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. We aim to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.
Competitive Range Solutions seeks a talented and experienced Infrastructure Operations Manager with a proven track record in a Department of Defense (DoD) customer environment. This experience is crucial for effective integration with a government multi-contractor team.
The Infrastructure Operations Manager's role is unique. It offers the opportunity to manage and oversee personnel and subcontractor personnel, liaise with third-party vendors, ensure compliance with information assurance and network operations, and provide comprehensive reporting and continuous improvement across infrastructure operations.
Roles and Responsibilities:
Manage and perform activities related to the PWS, including oversight of personnel, subcontractors, and third-party vendors. Ensure compliance with all applicable guidelines, policies, standards, procedures, and directives.
Oversee Information Assurance Vulnerability Management updates, ensuring all systems are tested, evaluated, deployed, and documented. Ensure the operation of the DoD Transport network is compliant with federal DoD, Army guidelines, and security directives.
Host and attend meetings and briefings, providing guidance, feedback, and written summaries. Support senior and executive-level management briefings with high-level and technical documents.
Review all work products for technical correctness and ensure documentation adheres to DoD and federal regulations and guidelines.
Continually assess and recommend process improvements, personnel alignment, and technology to enhance program efficiency.
Ensure all staff meet the required qualifications and are fully trained in internal processes. Maintain up-to-date training records for all personnel.
Qualifications/Experience:
Knowledge of maintaining the operational status of a Tech Control facility.
Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this call order.
Oral and written communication experience with the highest level of management.
Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9.
Can provide technical direction and supervision in coordinating, restoring, and reporting functions necessary to maintain transmission paths and facilities effectively.
Knowledge of industry-accepted standards and best practices related to Information Management Operations and IT Service Management (ITSM) best practices.
Knowledge of handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
Defense Intelligence Agency (DIA) adjusted clearance Top Secret, SCI eligible.
Education/Certifications:
Bachelor's degree in an IT-related field (required)
ITIL Cert (Recommended)
Summer Camp Food Operations Manager - Alexandria
Alexandria, VA
Camp Dates: 6/16/2025 (Mon) - 8/22/2025 (Fri) -- (additionally, one weekend to set up, one weekend to breakdown, and an orientation date) Camp Hours: 8:00 am - 6:00 pm (actual shifts will vary) Hourly Wage: $20.50 - $23.00
At Steve & Kate's Camp, we're pioneers in self-directed learning, and we're looking for meticulous multi-taskers with strong time-management skills to run our on-site food program. As a Food Ops staff member, you'll sharpen your inherent organizational skills, submit food orders, and maintain our kitchen and food service items using hygienic practices, all while doing meaningful work keeping hundreds of bellies full. Given the simplicity of the Food Program, there will also be opportunities to interact with campers, collaborate with interesting coworkers, and help with fun around camp. You won't be making meals (just preparing and serving), so there's no culinary experience required - it's totally fine if you don't own one of those silly chef's hats.
Job Responsibilities:
You'll spend most of your day preparing and serving and cleaning up snacks and lunch, ordering and managing food-service items and supplies, and maintaining all food-related equipment and spaces in sanitary conditions. Actual cooking will be very minimal since all of our entrees are ordered as fully prepared, and we'll teach you everything you need to know with our paid training and development program.
Do you have a love of food, even if you don't have professional experience preparing it?
Are you a fan of systems, organization, to-do lists, punctuality, and cleanliness?
Can you multitask like you're a Hollywood power agent all while keeping calm, level-headed, and nice? Especially the last one?
Would sparking up conversations with staff, campers, and parents fit in your comfort zone? If it is out of your comfort zone are you willing to grow in this area?
Do you have the stamina to keep up (literally) with 4-12 yr. olds bursting with energy and creative potential? And, if needed, can you bench press the equivalent of a kindergartner (at least lift up to 30 lbs)?
Additional Responsibilities:
Actively supervising campers
Maintaining an organized and approachable activity space
Ensure compliance with Camp Policies
Reporting & Recording details of notable concerns or incidents, and of injuries to campers, other staff members, or self
Keeping track and being aware of camper allergies and dietary restrictions
adding daily updates and photos to campers' profiles
How do you know if you're the right candidate?
Does the idea of guiding kids while they make decisions for themselves excite you?
Are you calm under pressure and able to calm those around you?
Are you comfortable leading groups of kids on your own while still collaborating with a team?
Do you have the stamina to keep up (literally) with 4-12 year old's bursting with energy and creative potential? And, can you bench press a kindergartener (just kidding -- can you lift up to 40lbs)?
Are you passionate about sharing your knowledge & learning something new (even if a third grade is doing the teaching)?
Job Requirements:
At least 18 years of age with a high school diploma or GED
Minimum of 2 months experience working with camp-age children, with 1 year preferred, in either a professional, personal or volunteer setting.
First Aid & CPR certified prior to Day 1 of Camp (some locations may require additional certifications)
ServeSafe Food Handler Certification (provided if needed)
By applying and accepting an offer, you are giving S&K permission to email or text you
Operations Manager VitalRecords
Woodbridge, VA
Summary: The Operations Manager's responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising records center/vault operations and delivery service; maintaining proper staffing; and reaching specific operational benchmarks.
Essential functions:
Personnel Management - Candidate will be responsible for, in part, hiring job candidates, training new/existing employees, enforcing company policies, and ensuring proper staffing.
Quality tracking and improvement - Candidate will work with Area Vice President and Director of Operations to improve the Company's quality program
Forecast Requirements - Responsible for budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility.
Facilities/Equipment Maintenance - Responsible for maintaining clean and efficient facilities including vehicle/equipment maintenance. Properly maintain and control the use of currently available rack space and evaluate the need for additional racks.
Inventory Control - Responsible for daily records center/vault operations. Includes the auditing of daily paperwork, overseeing and reconciling daily vault inventories of critical accounts. Conduct and supervise bay audits.
Customer Service - Responsible for providing courteous and attentive treatment of all customers' needs by presenting a professional and positive image when interacting with customers in person and over the phone.
Requirements
Competencies:
Problem solving skills
Experience in implementing quality concepts and practice in a service industry work environment
Detail-oriented work style
Organizational skills
Willing to take responsibilities for daily operations even if personal sacrifices are required (have cell phone, able to cover any shift, and run emergencies)
Willing and able to do physical work when necessary
Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment
Work environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and eligibility requirements:
Supervisory experience (3-5 years preferred)
Valid driver's license with clean MVR and clean background check
High school diploma
Forklift certification
Must pass drug screen
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities
Operations Manager- Virginia North
Lorton, VA
Job Details Virginia North - Lorton, VADescription
Are you passionate about making a meaningful impact in the field of EMS? Join MMT Ambulance: Make a Real Difference as an Operations Manager! We prioritize our team members by offering cutting-edge technology, updated vehicles, and fostering a supportive company culture. Join us and enjoy competitive pay, flexible scheduling, excellent benefits, free continuing education, recognition rewards, and more.
The Operations Manager is responsible for planning, organizing and directing daily emergency medical service operations.
Primary duties in this role
Direct management of all employees in your assigned area, including scheduling, hiring, time sheet management, evaluations, and performance management.
Maintain adequate staffing levels, equipment, and medical supplies for field units.
Ensure the execution of quality operations through daily contact, oversight, communication, and evaluation.
Lead, guide, and/or assist in the training of station employees.
Ensure adherence to field policies and processes, timely completion of required paperwork, and proper use of systems.
Investigate incidents involving assigned crew, including filing internal and external reports and counseling.
Coordinate vehicle maintenance and fleet repairs with the fleet team.
Implement and enforce company policies and standards.
Perform direct ALS and BLS patient care activities as outlined for an EMT or Paramedic.
Serve on committees with other departments as needed.
Develop and maintain department budgets.
Other duties as assigned.
Physical Demands
Must be physically able to operate a variety of vehicles and equipment as required to meet the essential job functions of an EMS provider.
Involves bending, sitting, kneeling, moving and lifting patients and equipment
Must be able to drive/ride in ambulance for extended periods of times without issue
Physical agility necessary to lift and move patients safely
Reports To:
Regional Manager for all operational activities within the defined region
Medical Director - Medical Control on all patient care, protocol and clinical quality activities.
Who We Are
For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.
MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of roughly 1,600 providers, MMT is committed to delivering the best patient care 24/7/365.
If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!
Statement of Equal Opportunity Employment
It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.
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Qualifications
Preferred Skills
Prior experience managing people
Previous EMS experience
Self-confidence, emotional stability, good judgment, and tolerance for high stress
Possess good verbal communication skills
Ability to handle adverse situations effectively
Requirements for this role
High school diploma or GED
Current CPR certification
Current position specific state certification or a NREMT specific certification with ability to obtain reciprocity is required prior to start date
ACLS (AHA) or ALS (American Red Cross) certification recommended - *Paramedics and CCP only
Valid driver's license and good driving record
Operations Manager
Fort Washington, MD
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store's crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Required Qualifications
Deductive reasoning ability, advanced analytical skills and computer skills.
Advanced communication skills, leadership, supervision, and influencing skill
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
Experience as a retail manager or supervisor
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
30
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $31.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit *****************************************
We anticipate the application window for this opening will close on: 07/08/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.