Senior Manager, Global Drug Safety & Pharmacovigilance, Safety Operations
Operations consultant job in Grafton, MA
At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.
Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.
Does this inspire you and feel like a fit? Then we would love to have you join us!
The Role:
A member of the Global Drug Safety & Pharmacovigilance team, focused on safety operations including but not limited to collection of safety information from various sources, SAE reconciliation, quality control of safety data entry, and compliance of individual case safety reports (ICSRs) to regulatory authorities and business partners.
Responsibilities:
Ensure the successful and timely case intake of safety reports and case processing.
Perform both real-time and retrospective quality control of safety case data entry to ensure quality and compliance with the data entry conventions and MedDRA/WHO DD coding conventions.
Effectively manage the daily safety case workload to ensure compliance with regulatory submissions and internal timelines including, but not limited to:
Monitoring the workflow status of safety cases and/or the pending regulatory submissions of ICSRs.
Communicating to safety vendor, safety physicians, and/or submission stakeholders as needed
Serve as a Subject Matter Expert and/or provide guidance on questions concerning Safety Operations based on, not only company conventions, but also ICH and regulatory guidance as well as best PV practices.
Ensure the reporting destinations are correctly populated for each safety case and approve a regulatory report for all destinations in the safety database as applicable and proactively identify/resolve issues potentially leading to late reports.
Perform and/or support regular trending and analysis quality data and compliance metrics to identify potential issues and propose long-term strategies for quality improvement or issue resolution.
Review and provide input on behalf of Safety Operations on individual study-specific documents including but, but not limited to, Safety Operational Management Plan, SAE Reconciliation Plan, Data Validation Plan, and Safety Reporting Form Specifications Document.
Perform and/or oversee individual study-specific set-up and maintenance activities like Sponsor eCRF acceptance testing, SAE Reconciliation activities, back-up Safety Reporting Form creation, and supporting the generation of automated line listing reports
Analyze and provide reason(s) for late submission/distribution of safety reports, as applicable
Perform and/or support the timely documentation, monitoring and closure of all owned Quality Events (Deviation, Change Control and/or Corrective Actions/Preventive Actions (CAPAs)).
Develop or update Standard Operating Procedures, Working Instructions, and training materials concerning safety case processing and operations.
Support GVP audit/inspection readiness initiatives and, in the event of an audit/inspection, support the preparation, execution, and responses to audit/inspection.
Lead or participate in Genmab initiatives and projects on Safety Operations behalf
Other activities, as needed or as requested by supervisor.
Requirements
Drug Safety professional with minimum 5 years of experience within drug safety and PV inclusive of case quality control and regulatory submissions of ICSRs worldwide.
Bachelor's/Master's degree in science.
Strong knowledge of ICH E2B(R2) and (R3) specifications and entry guidance.
Strong knowledge of pharmacovigilance reporting rules and timelines.
Ability to interpret health and medical records such as adverse event reporting forms, a discharge summary, etc.
Experience with clinical and/or post-marketing case processing, including MedDRA and WHO DD coding and narrative writing.
Experience with safety database; Argus is a plus but not mandatory.
Experience with EDC for clinical trial data collection.
Analytic and strategic thinking.
Excellent in detailed-oriented tasks.
About You
You are genuinely passionate about our purpose
You bring precision and excellence to all that you do
You believe in our rooted-in-science approach to problem-solving
You are a generous collaborator who can work in teams with a broad spectrum of backgrounds
You take pride in enabling the best work of others on the team
You can grapple with the unknown and be innovative
You have experience working in a fast-growing, dynamic company (or a strong desire to)
You work hard and are not afraid to have a little fun while you do so!
Locations
Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate.
About Genmab
Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines.
Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X.
Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com).
Market Operations Manager
Operations consultant job in Newton, MA
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video .
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.
What you'll be Doing
Be a continuous positive force within the market and create strong morale and spirit throughout the team.
Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss.
Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience.
Address and effectively manage complex and sensitive customer-facing issues.
What you should have
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
It would be great if you also had
Bachelor's Degree
Experience with Salesforce or Tableau
An analytical mind
Experience handling logistics
What we'll offer in return
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.
Frequently communicates with customers and must be able to exchange accurate information.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Operations Coordinator
Operations consultant job in Woburn, MA
About the Role:
A Chemtek is seeking a motivated and detail-oriented Operations Coordinator to support daily operations across production, procurement, inventory, and sales. Working closely with company leadership, you will help ensure efficient coordination between lab and business functions. . As the company grows, you'll have clear opportunities to expand your responsibilities and advance within a dynamic, fast-paced environment.
Responsibilities:
Sales Support
Prepare and issue customer quotations based on pricing and lead-time guidance.
Track inquiries, follow-ups, and order status through CRM or ERP systems.
Communicate with customers regarding quotations, documentation, and delivery updates.
Procurement
Request and compare vendor quotations for chemicals, packaging, and consumables.
Create and track purchase orders to ensure timely delivery of materials.
Maintain supplier records, certifications, and compliance documentation.
Inventory Management
Record and update material movements in the inventory system.
Perform regular stock checks and reconcile discrepancies.
Monitor inventory levels and coordinate reorders as needed.
Shipping and Receiving
Receive incoming materials, verify documentation, and ensure proper labeling and storage.
Prepare outgoing shipments, including packing lists, labels, and carrier coordination.
Follow applicable shipping regulations for chemical products (e.g., DOT/IATA).
Production Support
Assist in scheduling and coordinating production activities based on material availability and sales orders.
Maintain accurate batch records and product documentation for traceability.
Support general lab organization and workflow efficiency.
Qualifications:
Required:
Bachelor's degree in chemistry, operations, logistics or similar.
Proactive and open attitude to learn and take on new tasks.
Detail oriented personality and approach to work.
Excellent organizational and communication skills.
Ability to work independently and solve problems independently.
Work in-person 5 days a week at offices located in Woburn, MA
Proficient in Microsoft Suite (Word, Excel, etc...)
Preferred:
Experience in a laboratory, manufacturing, or logistics setting.
Experience working with ERP software
Experience working with ChemInventory or similar inventory tracking software
Compensation:
Salary is commensurate with qualifications and experience
Bonuses and incentive compensation
Benefits: 401k retirement program with company matching. paid holidays, paid sick leave, paid vacation, medical, vision, and dental insurance
About Us:
A Chemtek Inc. (ACT) is an ISO 9001 certified organic chemistry and analytical laboratory based in Woburn Massachusetts. ACT specializes in providing organic reference materials and custom synthesis services for our customers in the fields of pharmaceutical research, food, environmental analysis and more. Our mission is to provide scientists working in the analytical chemistry field that make life and the environment safer, healthier, and more sustainable.
For additional information, please visit our website *****************
Vice President of Operations-Luxury Short Term Rentals
Operations consultant job in Boston, MA
Job Title: Executive Vice President of Operations
Salary: $150,000-$165,000 + BONUS
Skills: Short Term Rental Experience, Willingness to Travel, Abscence of Ego, Super Process Driven, PropCo, OpCo
About the Hospitality Company / The Opportunity:
Step into a high-impact executive leadership role with a dynamic company at the forefront of the hospitality industry. Specializing in luxury short-term rentals and group travel experiences across premier destinations, this organization combines the warmth of hospitality with innovative, data-driven operational strategies. This opportunity offers you the chance to architect and scale sophisticated operational systems, make significant P&L improvements, and help redefine the standards for group accommodation-all while leading a geographically distributed, high-performing team in a rapidly growing sector.
Responsibilities:
Shape and execute operational strategy across all business divisions, including property operations, company operations, new property installations, and procurement.
Architect scalable processes and systems that optimize operational efficiency and drive measurable improvements in profitability across multiple markets.
Oversee and develop regional and functional leaders while cultivating a culture of operational excellence within both PropCo and OpCo entities.
Lead centralized purchasing and supply chain functions to ensure cost-effective procurement and strong vendor relationships nationally.
Manage budgets, oversee P&L performance, and implement effective cost control strategies to ensure sustainable growth.
Champion speed-to-market initiatives and process improvements to support company expansion in new and existing markets.
Preserve high guest experience standards and brand consistency across all properties and operational activities.
Travel up to 25-30% to key markets and properties, providing executive oversight and leadership presence.
Must-Have Skills:
10+ years of operations leadership, with at least 5 years at the executive or senior level in hospitality, property management, or real estate operations.
Proven experience designing and implementing operational systems in multi-market environments.
Strong expertise in P&L management, budget development, and rigorous cost control.
Successful track record leading large, multi-disciplinary teams and managing large-scale organizational change.
Bachelor's degree required; MBA or equivalent leadership training strongly preferred.
Background in centralized purchasing, procurement, or supply chain management across diverse vendors.
Outstanding interpersonal and written communication skills, with the ability to influence executive stakeholders.
Willingness and ability to travel up to 25-30% nationally.
Nice-to-Have Skills:
Specific experience in luxury short-term rental or group hospitality operations.
Strong familiarity with both PropCo and OpCo business models and operations.
MBA or advanced degree in a relevant field.
Technological fluency, including experience with hospitality tech platforms and data-driven decision making.
Abscence of ego and a collaborative, team-focused leadership style.
Demonstrated ability to thrive in a fast-paced, scaling environment.
AI Business Consultant
Operations consultant job in Boston, MA
Are you an experienced AI Business Consultant with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced AI Business Consultant to work in Boston, MA.
Join our dynamic team in the vibrant city of Boston, where you will play a pivotal role in shaping the future of our Wealth Management/Retail business through cutting-edge AI initiatives. This position offers an exciting opportunity to work at the intersection of technology and business, driving impactful transformations that align with our enterprise strategy. The role is responsible for driving the execution of AI initiatives that deliver measurable business outcomes. As a strategic business partner, you will collaborate with stakeholders to identify opportunities, shape AI use cases, and guide initiatives from ideation through production. Your expertise will ensure AI solutions are impactful, scalable, and aligned with business priorities.
Primary Responsibilities/Accountabilities:
Partner with business unit leaders to understand strategic goals, operational challenges, and process landscapes.
Identify and shape AI opportunities that drive measurable business outcomes and operational transformation.
Lead the end-to-end delivery of AI initiatives, translating business strategy into actionable technical solutions.
Develop and maintain prioritized AI roadmaps, delivery playbooks, and reusable frameworks to accelerate execution.
Collaborate with data science, engineering, and enterprise architecture teams to ensure seamless integration of AI solutions.
Define and track success metrics and KPIs to measure the impact of AI initiatives on business performance.
Support transitions from proof-of-concept to production, ensuring minimal friction and maximum value realization.
Monitor AI delivery performance, resolve issues, and ensure alignment with business expectations.
Recommend opportunities for process automation, service optimization, and cost reduction through AI.
Ensure AI solutions comply with our standards for data governance, regulatory requirements, and ethical use.
Act as a trusted advisor to business leaders, helping them envision and realize the “art of the possible” with AI.
Coordinate cross-functional efforts for AI initiatives that span multiple business units or shared services.
Contribute to strategic initiatives, special projects, and continuous improvement efforts as assigned.
Qualifications:
Minimum 7 years supporting the development and adoption of technology solutions.
Strong understanding of AI solutions such as intelligent automation, predictive analytics, NLP, or GenAI in enterprise environments.
Strong understanding of business processes and operational models across various domains, preferably aligned with our core functions (Wealth Management, Retirement, Employee Benefits, Operations, etc.).
Excellent communication and stakeholder engagement skills.
Strategic mindset with hands-on delivery capabilities.
Ability to work independently and manage multiple initiatives simultaneously.
Workday Certified Reporting & Prism Analytics Senior Consultant
Operations consultant job in Boston, MA
Job Family:
SAAS/PAAS/Cloud Consulting
Travel Required:
Up to 10%
Clearance Required:
None
What You Will Do:
As part of our Workday Practice, you'll be part of an energized team of advisory professionals who deliver more than just technology
From initial assessments to entire transformations, you'll deliver Workday Human Capital Management (HCM) and Workday Financials solutions equipping organizations with the information they need to make better business decisions
As a Reporting & Prism Lead at Guidehouse, you will:
Be responsible for designing and developing reporting and Prism analytics strategies for our customers who are implementing Workday as a solution
Lead discovery, design, build, and support testing of Workday's Reporting requirements and Prism Analytics use cases
Lead the analytics workstreams for Workday deployments
Actively communicate with other team members on cross functional items
Communicate technical challenges and solutions to internal and client teams
Participate in an innovative, teaming culture to enabled constant innovation and improvement to process and assets
Demonstrate consultative skills
What You Will Need:
A Bachelor's degree with a MINIMUM of THREE (3) years of experience in Prism Analytics and Advanced Reporting in Workday; OR a Master's degree with a MINIMUM of ONE (1) year of experience in Prism Analytics and Advanced Reporting in Workday. Years of experience can be substituted for a degree, such as NO degree with a MINIMUM of SEVEN (7) years of experience in Prism Analytics and Advanced Reporting in Workday
Possess existing and up to date Workday certifications in Reporting and/or Prism Analytics, etc
Ability to read and write SQL queries
Up to 10% local and non-local travel balanced with a work from home and/or Guidehouse office; consultants may provide on-site support for key milestones as needed
What Would Be Nice To Have:
Ability to manage multiple projects and priorities in parallel
Familiarity with Big Data, data warehousing solutions, and business intelligence technologies
Experience in other ERP systems
Bachelor's degree in one of the following Computer Science, Data Science / Analytics, Information Systems, Statistics or Mathematics
The annual salary range for this position is $102,000.00-$170,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Auto-ApplyOperations Manager - SiPhox Fulfillment
Operations consultant job in Burlington, MA
About the role
SiPhox fulfillment is the backbone of our customer experience. You'll own day-to-day kit assembly, inventory, and shipping while building the systems that let us scale with speed and precision, keeping our customers 100% satisfied.
What we're looking for
A meticulous, high-drive operator who treats inventory accuracy, yield, and on-time shipments as non-negotiables, and is comfortable enforcing standards. Type-A, control-oriented, neurotic attention to detail.
Responsibilities
Inventory, Forecasting & Yield
Run strict inventory control for all SKUs (kits, components, packaging). Maintain >98% inventory accuracy.
Build demand and supply forecasts (12-24 week horizon). Translate forecasts into purchase plans and safety stock levels.
Track on-time, in-full performance and keep aging orders near zero.
Supplier & Cost Management
Source, vet, and qualify high-quality suppliers for components, packaging, and logistics.
Negotiate pricing, MOQs, and terms; prevent single-points-of-failure with dual sourcing.
Manage the budget for COGS and OPEX; drive cost per kit down without sacrificing quality.
Fulfillment, Logistics & SLA
Enforce our SLA: every order ships within 1 business day.
Coordinate inbound & outbound freight, 3PLs, and parcel carriers; resolve exceptions in real time.
Quality Assurance & Compliance
Stand up a robust QA system across incoming, in-process, and final inspections.
Define sampling plans, acceptance criteria, and stop-ship triggers.
Champion Good Documentation Practices; align workflows with ISO 13485-style rigor.
SOPs, Training & Safety
Write crystal-clear SOPs for kit assembly, fulfillment, inventory, and QC checks.
Build role-based training, workstation standards, and audit checklists.
Maintain a tidy, safe floor, calibrated equipment, and compliant handling.
Software & Automation
Partner with software engineering to build & optimize internal tools for fulfillment, assembly, inventory, and forecasting.
Define requirements, write user stories, and own user acceptance testing.
Work with & automate integrated barcode scanning, camera streaming for QA, lot/expiry capture, and real-time dashboards.
Evaluate/implement WMS; ensure clean and reliable data.
Success metrics you'll own
SLA hit rate: ≥99% of orders shipped within 1 business day
Inventory accuracy: ≥98% (cycle-count verified)
First-pass yield (FPY): ≥99% for standard kits
Forecast error (MAPE): improving quarter-over-quarter
COGS per kit: tracked and trending down with quality intact
Basic qualifications
3+ years in operations/supply chain/fulfillment.
Proven ownership of inventory systems and aggressive ship-speed SLAs.
Strong analytical toolkit: spreadsheets, dashboards, and KPI-driven decision-making.
Supplier sourcing and budget management experience.
Exceptional attention to detail and process discipline; writes and enforces SOPs.
Comfortable working in a fast-moving, hands-on environment.
Nice to have
Experience with WMS implementation, barcode systems, and label/scan/print workflows.
Strong scripting (Python/React) ability for lightweight automation and analytics.
3PL management and cold-chain shipping experience.
How we work
Ownership, precision, and speed. You'll have end-to-end control of fulfillment so kits ship on time and quality never slips.
In-person, hands-on. Onsite in Burlington, MA to walk the floor, fix bottlenecks fast, and collaborate tightly with engineering and ops.
Benefits
Competitive salary + stock options
Medical, dental, and vision coverage
Membership to Lifetime Gym
401(k)
Weekly company-wide lunches
Operations Manager
Operations consultant job in Wilmington, MA
Job description: Overview We are seeking a highly motivated and strategic Area Operations Manager to oversee the daily operations within a designated geographic region. Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
This leadership role requires a proactive approach to managing teams, optimizing processes, and ensuring operational excellence.
The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proven track record in operational management across diverse environments.
This position offers an opportunity to drive growth, improve efficiency, and contribute to the overall success of the organization. xevrcyc
Daily report to SVP of Operations.
Talent Operations Coordinator
Operations consultant job in Boston, MA
Pay Rate: 21-23 per hour
Local to Boston - Hybrid role - Somerville, MA 02145
3 month contract to start through Randstad
Reporting to the New Hire Experience Manager, the Talent Operations Coordinator is responsible for owning the candidate experience throughout the pre-boarding process for both internal and external associates. The Talent Operations Coordinator will provide excellent candidate experience and be responsible the pre-boarding of all associates, including obtaining required forms, scheduling occupational health and I-9 appointments ensuring completion of all pre-boarding requirements including background, compliance, reference checks and, set up of systems access.
Principal duties and accountabilities
Provide exceptional customer service to candidates, hiring managers, and recruiters throughout the pre- boarding process
Lead the new hire pre-boarding process (accepted offer through New Employee Orientation)
Communicate via email, phone, or in person with newly hired employees to ensure successful completion of all required pre-employment requirements including I-9, Occupational Health Clearance, background,
compliance, and reference checks.
Set up new employees in HRIS system(s)
Run and create reports in the Applicant Tracking System.
Continuously identify and implement ways to improve the pre-boarding experience.
Partner with team leadership on strategic projects as they arise
Qualifications
Bachelor's Degree or relevant work experience
Experience or strong interest in a career in Human Resources
Experience with an Applicant Tracking System (Taleo, Workday, PeopleSoft)
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook
Skills, Abilities, and Competencies
Strong customer service experience
Ability to work independently with little day-to-day supervision
Excellent communication abilities - written/verbal
Experience handling high-volume and multiple tasks in a fast-paced environment
Strong organizational skills and detail-oriented
Demonstrated problem-solving skills
Ability to manage sensitive and confidential information
Team player in a high-volume and fast-paced environment
Operations Manager
Operations consultant job in Norwood, MA
Permanent Placement
Title: Operations Manager
Compensation: Up to $170K, commensurate with experience - plus benefits, plus 20% bonus
:
Our client operates within the highly regulated and innovative medical device supply chain, focusing on the creation of high-performance, treated metal components. Their core offering involves applying specialized coatings to materials used in the internal architecture of complex instruments (e.g., control wires, structural tubing, and shaping implements). They are committed to delivering the highest quality lubricious and functional surface solutions to facilitate the development of innovative, life-altering products. Don't miss out on this chance to join a remarkably stable and successful organization that is poised for continued growth.
Position Description:
Our client is seeking an Operations Manager to join our dynamic team, who has excellent people management skills and strong experience in running manufacturing operations. This is a full-time, onsite leadership role, and this person will manage all manufacturing value streams in their two manufacturing facilities.
Responsibilities:
Lead and motivate manufacturing team, foster a culture of accountability, collaboration, and continuous improvement. Collaborates with planning, production supervisors, and engineering on day-to-day production.
Works with manufacturing teams and engineering to implement and maintain process controls and quality control standards to ensure products meet or exceed customer requirements. Drives change and strategies to scale manufacturing operations to meet future growth.
Completes resource planning and proactively identifies resource gaps.
Coaches, mentors, and develops staff and production associates, including onboard new hires. Ensures cross-training and development plans are completed for entire organization.
Establishes Lean manufacturing strategy, leads daily standup meetings, and Gemba walks. Identifies process improvements and develops strategies to drive efficiency and cost savings.
Collaborates with senior leadership and HR on new hire needs and team training requirements. Fosters effective communication and teamwork to achieve business objectives.
Organizes team to perform all manufacturing activities to be compliant with Quality and EHS requirements, policies, and procedures.
Establishes and maintains departmental goals and metrics. Manages departmental expenses and cost reduction opportunities.
Qualifications:
Minimum 5 years of people management experience, preferably in the medical device industry.
Proficient knowledge and application of GMPs & ISO 13485 system requirements, and knowledge of equipment qualifications tools (i.e., IQ, OQ, & PQ).
Must be customer focused, have a strong quality mindset, and make effective risk-based decisions. Able to successfully manage complex situations, provide clarity and focus to teams, and has experience in driving continuous improvement projects and strategies.
Possess practical knowledge of Lean Principles and Six Sigma Methodology. Lean and Six Sigma certification are a plus.
Able to actively listen, flex communication style, and respond with empathy.
Must be able to work in a fast-paced cross-functional team environment, with minimal supervision, and effectively communicate and present to all levels of an organization.
Possess excellent people skills and emotional intelligence along with strong analytical, strategic planning, critical thinking, change management, facilitation, influencing, attention to detail, project management and problem-solving skills.
Demonstrates good financial and business acumen, able to manage financial expenses and budgets .
Education & Certifications:
BS Engineering or BA Business degree required, an advanced degree such as MS Engineering and/or MBA is a plus.
Benefits:
401K: Eligible after 3 months, automatically enrolled at 6%, match 3%, and Profit Sharing
Tufts Medical / Delta Dental / EyeMed Vision - all eligible after 30 days
Equal Opportunity Employer:
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Transparency:
RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.
About RCM:
RCM Technologies, Inc. (Nasdaq: RCMT) is a business and technology solutions provider with world-class talent in key market segments. We help design, build, and enable the Industries of Tomorrow, Today. Operating at the intersection of resources, critical infrastructure, and modernization of industries, RCM is a provider of services in Life Sciences, Data & Solutions (IT), Healthcare, Engineering, Aerospace & Defense, and Process & Industrial.
Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Operations Manager
Operations consultant job in Milford, MA
Growing company Milford is seeking an Operations Manager. The Operations Manager is a dynamic, hands-on and highly visual leadership position responsible for Production, Purchasing, Warehouse, Facilities & Maintenance, Wastewater, Safety and Continuous Improvement. Strong communication with other departments such as HR, Quality, Process Engineering, Finance, and Sales is crucial to align resources and activities to meet customer satisfaction. The Operations Manager is responsible for achieving manufacturing standards such as product yields, uptime, productivity, and utilization rates. This role is responsible for ensuring that the company has right-sized operations including all aspects of equipment, facility, and labor capacity for projected sales volumes. The position comes with a room for career growth, a competitive salary, bonus potential, and a comprehensive benefits package. Join a company invested in your career and apply today, we'd love to meet you!
Role and Responsibilities:
Promote the Safety-First principle with employees. Participate as an active member of the Safety Committee and conduct floor walks/audits periodically to de-risk operations.
Own and execute production activities to obtain on-time deliveries to customers. Adjust schedules and/or priorities as necessary to meet established goals.
Provides leadership and coaching to subordinates to drive, develop, and nurture a culture of planning, responsibility, and accountability to achieve overall business goals.
Provide manufacturing leadership for capacity creation, productivity improvement, and process capability enhancements.
Demonstrate leadership in achieving results through continuous improvement initiatives, preventative/predictive maintenance, and other similar proactive programs.
Responsible for tracking and reporting site metrics - identification of trends, publishing results, and interacting with business leadership on site performance (strengths and improvement opportunities)
Visible Leadership including participation in daily team communications, performance reviews, and engagement with employees on the manufacturing floor 40% or more of his/her time.
Collaborate across business functions (HR, Quality, Engineering, Finance, and Sales) to achieve site and business objectives. Facilitate strong communications across functions for an understanding of site activities and needs.
Skills and Qualifications:
Bachelor's degree in Business, Manufacturing, Engineering, or Science, preferred
Minimum 8 years of progressive experience in Manufacturing/Operations with proven results demonstrating bottom-line performance impact. Must have prior industry experience leading manufacturing operations and personnel. Wastewater & Chemical manufacturing experience a plus.
Continuous improvement mindset required, and kaizen experience is a plus
Highly organized and plans ahead
Excellent leadership, management, and motivational skills
Strong communication and interpersonal skills
Proven experience creating and maintaining department budgets
Advanced computer skills including proficiency in Microsoft Excel, Word, and PowerPoint
Experience utilizing an ERP/MRP system. Acumatica experience a plus.
Refined time management skills, including the capability of working under pressure to meet deadlines
Physical Requirements:
Work will be performed primarily in a manufacturing environment
Requires sufficient personal mobility and physical reflexes
May require extended periods of standing or sitting
Ability to lift to (50 pounds)
Pushing, pulling, bending, twisting, and lifting may be required
Reasonable accommodations may be made for individuals with disabilities
Operations Manager
Operations consultant job in Sutton, MA
We are working with a $30M commercial furniture manufacturer in the NE to help them find an Operations Manager to oversee an 80-person, 100,000sq ft plant. They are looking for a strong people leader to focus on quality and safety and to work in a trade-focused, low-tech manufacturing environment. It's the first shift, Mon-Fri, and the role reports directly to the CEO and owner of the company. Compensation is likely to land in the low to mid 100K range, predicated on background and experience!
What You'll Do
Oversee 80 individuals on the floor
Maintain safety and quality standards
Oversee productivity and overall efficiency
What You'll Need
5+ years of experience in a similar role
Supervisory experience preferred
Senior Principal Consultant (Oracle Cloud HCM Payroll)
Operations consultant job in Acton, MA
Full lifecycle global implementations of Oracle HCM with a focus on: Payroll
Hands-on configuration working with functional set up manager across Cloud modules with expertise in Oracle HCM Payroll
Leverage Apps Associates project templates, methodology and practices to lead project and guide client teams
Owning project deliverables and client communications to optimize project timeline
Collaboration with multi-national team to progress internal and external initiatives
Independently tackles activities and assignments and delegates to teammates, as appropriate, to achieve streamlined implementation approach
Connecting Oracle Fusion to 3rd Party solutions via native integrations, extracts, and middleware
Translating the technical and the functional for all project team members - customer and internal
Serve as a conduit and champion of change and business transformation
Demonstrate experience and expertise in the design and execution of implementation and testing, executive and internal communications and the ability to work independently
Develop work plan, follow and deliver in line with Fusion Implementation Roadmap and Methodology
Lead groups in business process re-engineering, best practices and customization issues. Shares suggestions and knowledge capital to help optimize implementation methodology
Lead business process workshops and requirements gathering sessions to support clients in defining relevant processes
Analyze business requirements and develop effective configuration solutions.
Drive and document business requirements and procedures, obtain sign off to ensure Client alignment of proposed solution
Provide inputs to the assigned Project Manager to ensure a comprehensive project plan developed and buy-in from key client stakeholders. Support the implementation of the technical and functional work stream
Responsible for successful testing of developed solution including System Integration Testing and User Acceptance Testing and work with the users to validate the solution
Document and track customer product enhancement requests and discovered bugs
Able to coordinate with Oracle for SRs, new product releases, ability to coordinate upgrades/patches/fixes
Seek opportunities to streamline and optimize internal and external processes
Responsible for advanced internal initiatives and mentorship for the betterment of the Practice
QUALIFICATIONS
Bachelor's Degree or requisite experience preferred
3-4 years of consulting experience or 7-9 years of applicable work experience
Professional attitude, with a growth mindset seeking to drive change and improvement in all aspects of the role
Experience implementing projects using Agile Iterative approach
Understanding of Oracle design best practices and standard business process flows
Ability to meaningfully articulate terminology, processes, functionality, and architecture
Oracle certification(s) preferred, with the ability to acquire and maintain various additional certifications
Self-motivated and independent with the ability to effectively listen and communicate
Willingness to join a dynamic, multinational team
Values diversity of thought and collaboration
Ability to continue to grow and learn despite existing expertise
Functional practitioner experience in HR is preferred
Expertise in at least 3 modules of Oracle in your Subject Area of expertise; focus on Oracle Cloud HCM Payroll
Fluency in English is requested
Senior NetSuite Consultant
Operations consultant job in Boston, MA
Job Title: Senior NetSuite Consultant
Employment Type: Short-term Contract (8-week)
Industry: Consumer Packaged Goods (CPG) experience is a strong plus
About the Role
We are seeking a Senior NetSuite Consultant with deep functional expertise in Finance & Accounting and strong end-to-end ERP implementation experience. The ideal consultant will be responsible for driving NetSuite solution design, process optimization, and integrations across core business functions. This role will work closely with finance, operations, and IT stakeholders to streamline processes and support system enhancements in a fast-paced environment.
Key Responsibilities
Lead NetSuite functional design and solution architecture for Finance and Accounting workflows
Own end-to-end implementation and optimization of Order-to-Cash (OTC) and Procure-to-Pay (P2P) processes
Collaborate with business and technical teams to gather requirements, map processes, and configure NetSuite modules
Build and support integrations between NetSuite and 3rd-party applications
Troubleshoot issues, manage enhancements, and provide post-deployment support
Develop functional documentation, SOPs, user training guides, and conduct UAT
Partner with stakeholders to drive continuous improvements and system scalability
Support financial close activities, reporting, dashboards, and KPIs
Participate in solution workshops, provide best-practice recommendations, and advise leadership on system capabilities
Must-Have Qualifications
8+ years of experience as a NetSuite Functional Consultant or similar ERP role
Strong Finance & Accounting background - understanding of financial statements, GL, AP/AR, costing, revenue, month-end close, etc.
Hands-on experience with OTC and P2P business process flows and integrations
Proven experience leading NetSuite implementations or major enhancement projects
Ability to work with cross-functional teams and communicate with business stakeholders effectively
Nice-to-Have Skills
Experience with Record-to-Report (R2R) and Warehouse Management (WM) in NetSuite
Experience in the CPG industry - supply chain, inventory, demand planning exposure
NetSuite certification(s) highly preferred
Familiarity with SuiteScript or SuiteFlow is beneficial
Principal/ Sr. Consultant - 2 LOD - Compliance Testing/ Monitoring
Operations consultant job in Boston, MA
Second line of defense (2LOD) SME focused on CRAs, compliance testing and monitoring
Role: Principal/ Sr Consultant
Are you passionate about transforming how financial institutions execute the 2LOD function?
Do you thrive at the intersection of compliance, technology, and data-driven insights?
At Infosys Consulting, we're looking for professionals who bring expertise in various areas of 2LOD, focused on RCSAs, CRAs, compliance testing and compliance monitoring areas-along with a keen interest in leveraging data, automation, and AI to modernize risk and compliance. If this excites you, let's talk!
About the Role
As a Principal, you will lead and manage delivery of engagements, being responsible for quality, budget and staffing, working closely with senior client managers. You will contribute to the firm's development by guiding and mentoring teams and sharing knowledge. You will be recognized as an expert in your respective domain and contribute to advancing Infosys Consulting's thought leadership in the industry.
We are seeking an experienced professional with deep expertise in Second Line of Defense (2LOD) functions within financial services. The role combines strategic business insight with risk governance expertise, providing independent oversight and guidance to first-line functions. The successful candidate will ensure robust risk management, regulatory compliance, and control effectiveness, with hands-on experience in CRAs, compliance monitoring, and compliance testing
Role expects you to
Play a lead role in delivery of large change programs, which includes IT and Business Change
Lead and manage a team of consultants to develop concise and practical strategies, roadmap and/or re-engineering program recommendations with a clear implementation path
Seek out client input in a structured manner to better understand needs and develop ideas for how to meet those needs
On client engagements, provide independent oversight and credible challenge to first-line activities across operational, regulatory, and conduct risks
Design, lead or support Control Risk Assessments (CRAs), including assessment, analysis, and remediation oversight
Assist clients in designing and conducting compliance monitoring programs to ensure adherence to internal policies and regulatory requirements
Design and execute compliance testing and control effectiveness reviews, identifying gaps and recommending corrective actions
Conduct interviews / workshops / walkthroughs with subject matter experts and process owners to elicit and document requirements to identify, assess, and monitor key risks, ensuring alignment with enterprise risk appetite
Design, review, assess, programs for risk and control self-assessments (RCSAs), KRIs, and control frameworks
Advise senior management on emerging risks, control gaps, and regulatory developments
Collaborate with audit, compliance, and enterprise risk teams to maintain a cohesive 3LOD model
Assist in standing up initiatives for risk culture, training, and awareness programs across the organization
Support the design and continuous improvement of risk frameworks, governance structures, and policies
Direct teams of global consulting, IT professionals & subject matter experts in establishing comprehensive business and functional requirements, then translating those requirements into actionable project initiatives with associated metrics
Play a key liaison and coordinator between the business, IT, senior management, vendor teams and other members of the change programs
Collaborate with client functions (Business, first line of defense, Compliance Risk Management and Regulatory Affairs) to assess impact of a specific regulation on existing policies, risks and controls
Collaborate with cross-functional teams across the client organization and Infosys on regulatory change programs and initiatives
Manage end-to-end project execution, stakeholder communication and minimize engagement risk by proactively identifying issues and recommending courses of remediation
Practice Development
Provide insights on new and emerging technologies, best practices and contribute to the development of service offerings
Work with other practice members to support Infosys Consulting thought leadership activities and develop innovative assets, including differentiated points of view and methodologies
Build social networks that enable knowledge and information flow and stay abreast of developments in 2LOD areas
Prepare thought papers and participate in industry conferences and forums
Contribute to practice growth and vitality through roles such as recruitment, training and retention
People Management
Coach and develop junior team members to deliver quality results and promote professional development
Participate in and contribute to practice training activities
Business Development
Lead small, medium sized sales pursuits and business development activities ranging from creation of client proposals to formulating commercial constructs / contracts
Develop and build relationships at senior management and CXO levels
Formulate and present Infosys Consulting propositions and service offerings
Basic Qualifications
8-15 years of experience in risk management, compliance, or control functions within financial services
Strong understanding of Second Line of Defense roles, including oversight, governance, challenge, and policy enforcement
Hands-on experience with CRAs, compliance monitoring, and compliance testing
Proven ability to engage with business leaders, influencing risk-taking behavior while maintaining commercial perspective
Knowledge of regulatory frameworks (e.g., OCC, PRA, MAS, SEC, or local equivalents) and ability to interpret requirements for business application
Experience in designing, implementing, and improving risk and control frameworks
Strong analytical, reporting, and communication skills to present risk insights to senior stakeholders
Bachelor's degree or foreign equivalent; or three years of relevant work experience in lieu of every year of education
Demonstrated ability in defining, mobilising and delivering complex change programs in large organisations
Strong background of leading teams, comprising both IT and business specialists
A demonstrable ability to turn business requirements into technology solutions with the commercial acumen to create supporting business cases
Excellent presentation and facilitation skills with ability to build relationships at senior management and CXO levels
Successful business development history including exposure to each of the various aspects of a typical sales cycle
All candidates must be willing and able to travel up to 100%, depending on client requirements
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time
Live to within 2 hours' drive time or be willing to relocate to one of the following Infosys hub offices - Atlanta, GA; Boston, MA; Chicago, IL; Dallas, TX; Houston, TX; Bridgewater, NJ; New York City, NY; San Francisco, CA; Seattle, WA
Preferred Qualifications
MBA or equivalent advanced degree
Experience of leading programs where stakeholder engagement is a key requisite to achieving successful program/project delivery
Proven ability to deliver under tight deadlines and challenging constraints
Ability to collaborate within the firm and leverage existing resources
Demonstrate thought leadership, ability to conceptualize and drive new solution / service offerings and take them to market
Ability and willingness to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
About Us
Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world's top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants:
· Ability to design and implement end-to-end solutions at scale
· A flat organization structure with direct access to our senior-most leaders
· An entrepreneurial environment full of bright, highly motivated consultants
· Opportunities for motivated consultants to impact local communities
· The ability to design your career and drive your professional learning and development
· A truly global culture
We have offices in over 20 countries. Our U.S. hub office cities are Atlanta, Boston, Chicago, Dallas, Houston, New York, Seattle and San Francisco.
Visit *********************************** for more information.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Automotive Operations Coordinator
Operations consultant job in Danvers, MA
*For a quick application text APPLY1 to 82174* *About Dent Wizard* Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
The coordinator ensures all vehicles are completed within the expected delivery times and new and used vehicle reconditioning work is identified and routed as quickly as possible. Keeps track of all work using Smart sheets.
*Essential Duties and Responsibilities*
* Responsible for logging and tracking all workflow in priority order for use by all shop employees and communicate any issues to the dealer.
* Coordination of repair activities with service drive staff.
* Order parts as required.
* Ensure final inspection meets desired standard.
* Manage all billing and invoicing between Dent Wizard and the dealer.
* Interact with dealer's customers as required.
* Provide and maintain safe working environment.
* Maintain any tools in good working condition.
* Follow company procedures and policies at all times.
* Communicate to supervisor/management relevant feedback regarding specific issues or solutions to problems, etc.
* Exhibit, promote and foster a positive attitude through cooperation with other employees, and a willingness to openly discuss issues with supervisor/management and respectful attitude toward the company.
* Basic Qualifications*
* Strong communication and interaction skills required.
* Excellent organizational skills required.
* Good eye for detail and high quality standards.
* Capable of working a digital camera and literate in Excel, Word and Outlook.
* A professional appearance at all times.
* Valid Driver's License and good driving record required.
*Physical Requirements*
* Regularly required to stand and walk.
* Frequently required to stoop, kneel, crouch, bend, squat and climb.
* Ability to lift up to 45 pounds (light hand tools, etc.).
* Manual dexterity, repetitive motion tasks.
* Moderate noise level.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The starting compensation is expected to be:
$23.00 - $26.00/ HourWe offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies [Benefits Highlights Booklet](
*EOE Statement: *Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at ...@dentwizard.com.
Account Operations Advisor
Operations consultant job in Boston, MA
Care Account Operation Advisor
Training will be 6 to 8 weeks, Monday - Friday 9am - 6pm CST. No PTO allowed during training period.
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Account Operations Advisors play an integral role in scaling Toast's rapidly growing business by providing account maintenance, quality assurance of sensitive financial and tax information, supporting both our external customers and internal Sales and Customer Success teams. The success of the Account Operations team directly impacts the customer experience and satisfaction.
About this
roll
* (Responsibilities)
Become an expert in customer facing processes while delivering outstanding customer service via outbound phone calls, chat, and email.
Manage a case queue and provide answers to questions regarding contracts, accounts, and tax details.
Partner cross-functionally with Sales, Onboarding, Billing, Payments, and Finance teams throughout a customer's lifecycle to provide high-quality operational support.
Continually identify opportunities to improve productivity for our team and our stakeholders.
Demonstrate excellent attention to detail, double-check the accuracy of information and inputs in order to minimize onboarding and processing errors.
Additional ad-hoc responsibilities as assigned.
Do you have the right
ingredients*
? (Requirements)
2+ years of customer service experience in the escalations space
Experience processing changes to customer accounts highly desired
Extreme attention to detail and meticulous organization
Strong technical aptitude
Excellent written and verbal communication skills
Confidence prioritizing and making time sensitive decisions in a fast-paced environment
Excellent time management and strong sense of urgency
Relentless problem-solver
Prior experience with Salesforce or other CRM tool is a plus
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ********************************************
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Pay Range$55,000-$55,000 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: *********************************************
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Auto-ApplyManaging Consultant, Services Business Development-Emerging Verticals
Operations consultant job in Boston, MA
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Services Business Development-Emerging Verticals
Overview
Mastercard Services is our professional services and solutions arm, providing customers with value-added services to enhance business performance and consumer experiences. Our diverse Services portfolio includes payments consulting, marketing, analytics and data insights, security solutions, open banking, and more.
The Services Business Development team is looking for a Managing Consultant to drive growth of our value-added services within Emerging Verticals. The ideal candidate has a proven track record of selling to senior executives, navigating matrixed organizations, and utilizing solution-based selling to drive clear value for customers.
Role
Deliver against sales targets for the Services portfolio of solutions across a set of existing and net-new accounts within Emerging Verticals, which may include sport, insurance, telco, fitness, education, ISVs, and other strategic verticals.
Manage and expand relationships with client stakeholders, developing trust to enable intimate discussions on client goals and needs; surfacing Services revenue opportunities
Translate client challenges into hypotheses and structure large/complex engagements with imperfect information; leverage deep knowledge of all Mastercard Services capabilities to structure innovative solutions and strategic bundles
Lead internal partners to develop formal and informal pitch materials; ensuring succinct, persuasive content tailored to audience & seniority
Deliver compelling, high-impact pitches, showcasing leadership, expertise and alignment to client needs
Drive intel back into Services & broader Mastercard; supporting the feedback loop that drives Services innovation
All About You
Undergraduate degree required; MBA or relevant post graduate degree preferred
Proven track record in managing a sales pipeline; identifying and advancing sales opportunities and exceeding targets
Experience in selling or developing new and emerging verticals, with a proven ability to identify opportunities, form partnerships, and drive growth
Demonstrated ability to motivate and influence stakeholders (internal & client) in large/complex environments
Best-in-class narrative-development and storytelling; experience in developing compelling sales narratives and pitch materials for complex client business challenges
Leadership presence & best-in-class pitch/presentation skills; establishing credibility and influencing client audiences
Excellent analytical skills, including financial analysis for business casing, value quantification & pricing
Demonstrated creativity, problem-solving and empathy (ability to think from the perspective of the customer)
Disciplined and process-oriented; proven ability to multi-task in a fast-paced, deadline-driven environment
National Salary Range (Applies Regardless of Location): $139,000-$222,000
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
VP Revenue Cycle Operations
Operations consultant job in Boston, MA
The Vice President of Revenue Cycle Operations at Boston Children's Hospital will provide strategic and operational leadership across core revenue cycle functions, including Financial Clearance, Coding, Revenue Integrity, and Accounts Receivable Management. This role is pivotal in driving financial performance, reducing uncollectible accounts and AR days, improving operational processes, and preparing the organization for enterprise-level transformation.
The VP will align people, processes, and technology strategies to protect and enhance BCH's $3B+ annual revenue. The ideal candidate brings deep revenue cycle expertise, a strong operational mindset, and the ability to lead through complexity. As a key leadership position, this role will shape the next phase of BCH's revenue cycle evolution-delivering both immediate results and long-term readiness.
Key Responsibilities
Strategic Leadership & Transformation
* Develop and execute a multi-year transformation roadmap to position BCH as a top-performing revenue cycle organization.
* Align strategies across departments to enhance enterprise capabilities in coding, accounts receivable, revenue integrity, and financial clearance.
* Serve as a key advisor and second-in-command to the SVP, Revenue Cycle, providing executive-level oversight across initiatives and teams.
Operational Oversight
* Provide day-to-day leadership and accountability for:
* Pre-Service Financial Clearance
* Coding (Inpatient & Outpatient)
* Revenue Integrity
* Hospital Accounts Receivable
* Ensure achievement of departmental KPIs, including targets for uncollectible rates, AR days, clean claim rates, and denial prevention.
Revenue Performance & Risk Management
* Drive initiatives to reduce uncollectible accounts toward a goal of 2.0% of NPSR (FY27 target).
* Lead strategies to decrease AR days from 80+ to ~70 while improving cash flow and reducing cost to collect.
* Protect and optimize BCH's $3B+ annual revenue through strong controls, visibility, and accountability.
Talent & Succession Development
* Mentor and develop Director and Senior Director-level leaders to ensure operational excellence and leadership continuity.
* Build bench strength within mid-level management to support organizational growth and succession planning.
Collaboration & Integration
* Partner with Clinical Departments, IT (Epic), Finance, Health Information Management, Patient Care Services, and Foundation entities to align integrated revenue strategies.
* Drive collaboration between hospital and physician revenue cycle teams to enhance transparency and overall performance.
Qualifications
* Bachelor's degree in Healthcare Administration, Business, Finance, or related field required; advanced degree (MBA, MHA, or related discipline) preferred.
* 12+ years of progressive leadership experience in revenue cycle operations, preferably in an extensive academic or pediatric health system.
* Demonstrated success in leading complex, multi-functional teams and large-scale revenue cycle transformation initiatives.
* Proven experience managing hospital and professional revenue cycle functions, including coding, AR, revenue integrity, and financial clearance.
* Expertise in Epic and modern revenue cycle technologies, analytics, and automation strategies.
* Strong financial acumen with understanding of healthcare reimbursement, DRGs, denials management, and payer dynamics.
* Knowledge of compliance and full revenue cycle operations in complex healthcare environments.
* Skilled in using data and automation to drive performance and efficiency improvements.
* Ability to lead and develop high-performing teams, drive change, and deliver measurable results.
* Effective communicator with the ability to influence across clinical, financial, and administrative stakeholders.
* Proven capacity to balance strategic priorities with day-to-day operational execution in a fast-paced environment.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Consultant, Account Management
Operations consultant job in Boston, MA
**What Account Management contributes to Cardinal Health:** Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**Responsibilities:**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**Qualifications:**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer-facing experience, preferred
+ Strong executive presentations skills, preferred
+ Strong communication skills, preferred
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
+ Demonstrated ability to work in a fast-paced, collaborative environment, preferred
+ Highly motivated, creative, able to operate effectively within a team, preferred
+ May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.
**What is expected of you and others at this level:**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently; receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $67,500.00 - $96,300.00
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 2/5/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
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