What does an operations coordinator do?
An operations coordinator's role is to oversee the progress of various departments in a company or organization, ensuring that all operations meet the set goals and adhere to the company's policies and regulations. An operations coordinator may also be responsible for supervising the procurement of supplies, contract negotiations, sales monitoring, and even maintenance operations within the company. Furthermore, they can also perform administrative duties such as communicating with clients through telephone and email, arranging schedules and appointments, producing reports and evaluations, training new employees, and serving as the bridge of information between different departments.
Operations coordinator responsibilities
Here are examples of responsibilities from real operations coordinator resumes:
- Manage processing of all branch transactions involving A/R, A/P, inventory and equipment.
- Arrange regional sales functions, reporting and tracking expenses, including hiring adequate staff and vendors to accomplish target ROI.
- Manage all aspects of design and vendor sourcing to create and deliver SalesForce code, marketing materials and campaigns within budget.
- Manage redesign of SalesForce database and reconfiguration of data and objects to maximize functionality.
- Provide sales support including maintenance of new and existing contracts and track bid projects in CRM.
- Work with the branch/department manager to ensure that information concerning business processes are communicated to other business coordinators in the organization.
- Support telemarketing groups to assure sales are process correctly.
- Participate in meetings on Medicare and Medicaid changes and implement advise changes.
- Bill behavioral therapy services to Medicaid, insurance companies and private pay clients.
- Maintain annual Cisco switches, SmatNet coverage renewals, purchases, and replacement switches.
- Assist in training new region business coordinators on processes, policies, and job responsibilities.
- Learned best practices of sourcing, SQL querying, category management techniques, and other procurement practices.
- Evaluate and recommend servers, work stations, Cisco switches layer3 and open switches to be install.
- Assist in the implementation and proper utilization of enabling technologies, including CRM, to field sales teams.
- Perform general clerical duties such as photocopying, faxing, mailing, organizing the hard copy filing system.
Operations coordinator skills and personality traits
We calculated that 21% of Operations Coordinators are proficient in Customer Service, Logistics, and Excellent Organizational. They’re also known for soft skills such as Analytical skills, Multitasking skills, and Communication skills.
We break down the percentage of Operations Coordinators that have these skills listed on their resume here:
- Customer Service, 21%
Improved relations with domestic and international clients with exceptional customer service through adjusting to their needs and maintaining quality assurance.
- Logistics, 6%
Maintained employee confidence and protects operations by keeping human resource information confidential Coordinates travel and logistics for meetings.
- Excellent Organizational, 6%
Help make projections based on statistical analysis and possess strong written and verbal communication/presentation skills as well as excellent organizational skills.
- PowerPoint, 5%
Coordinated corporate Operations meetings by; scheduling, creating agendas and PowerPoint presentations, arranging travel reservations and documenting meeting minutes.
- Data Entry, 5%
Assisted General Manager in all areas of administrative work including data entry, file organization and research and development.
- Patients, 4%
Provided financial information to patients on their initial exams appointments, depending on the treatment recommended by residents/faculty.
Most operations coordinators use their skills in "customer service," "logistics," and "excellent organizational" to do their jobs. You can find more detail on essential operations coordinator responsibilities here:
Communication skills. This is an important skill for operations coordinators to perform their duties. For an example of how operations coordinator responsibilities depend on this skill, consider that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an operations coordinator: "developed and currently manage the ms sharepoint intranet communication network. ".
Problem-solving skills. A big part of what operations coordinators do relies on "problem-solving skills." You can see how essential it is to operations coordinator responsibilities because "social and human service assistants help clients find solutions to their problems." Here's an example of how this skill is used from a resume that represents typical operations coordinator tasks: "worked with other managers to improve escalation process and resolved escalated customer support cases promptly meeting expected service level agreements. "
Compassion. Another crucial skill for an operations coordinator to carry out their responsibilities is "compassion." A big part of what operations coordinators relies on this skill, since "social and human service assistants often work with people who are in stressful and difficult situations." How this skill relates to operations coordinator duties can be seen in an example from an operations coordinator resume snippet: "provided compassionate customer service to clients through empathetically listening to their needs and concerns while dispensing conscious responses. "
Time-management skills. While "time-management skills" is last on this skills list, don't underestimate its importance to operations coordinator responsibilities. Much of what an operations coordinator does relies on this skill, seeing as "social and human service assistants often work with many clients." Here is a resume example of how this skill is used in the everyday duties of operations coordinators: "supervised staff of 15-20 data entry operators processing credit card applications advised and encouraged staff to meet daily production deadlines. "
The three companies that hire the most operations coordinators are:
- CBRE Group200 operations coordinators jobs
- System One50 operations coordinators jobs
- FedEx48 operations coordinators jobs
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Compare different operations coordinators
Operations coordinator vs. Business development coordinator
A business development coordinator specializes in devising strategies to identify and develop new sales and marketing opportunities, ensuring profitable growth and a strong client base. Their responsibilities revolve around gathering data, conducting research and analysis, organizing conferences and other events, maintaining records and data, and disseminating information such as proposals, memos, instructional documents, and more. There are also instances when a business development coordinator must liaise with clients and external agencies, even respond to calls and correspondence from customers.
There are some key differences in the responsibilities of each position. For example, operations coordinator responsibilities require skills like "logistics," "excellent organizational," "data entry," and "payroll." Meanwhile a typical business development coordinator has skills in areas such as "crm," "real estate," "strong customer service," and "salesforce." This difference in skills reveals the differences in what each career does.
Business development coordinators really shine in the professional industry with an average salary of $66,679. Comparatively, operations coordinators tend to make the most money in the government industry with an average salary of $43,723.The education levels that business development coordinators earn slightly differ from operations coordinators. In particular, business development coordinators are 1.9% more likely to graduate with a Master's Degree than an operations coordinator. Additionally, they're 0.2% more likely to earn a Doctoral Degree.Operations coordinator vs. Assistance coordinator
An assistant coordinator is a person who offers operational and clerical support to the senior coordinators. The duties and responsibilities of assistant coordinators include communication with employers or clients, a delegation of tasks to team members, and the collaboration with finance teams and fund allocation. Among the skills needed for this job include procurement management, problem-solving, and communication and interpersonal skills. They should also be equipped with documentation management, accounting, organizational, and negotiation skills.
In addition to the difference in salary, there are some other key differences worth noting. For example, operations coordinator responsibilities are more likely to require skills like "customer service," "logistics," "excellent organizational," and "data entry." Meanwhile, an assistance coordinator has duties that require skills in areas such as "resident care," "good judgment," "senior care," and "osha." These differences highlight just how different the day-to-day in each role looks.
On average, assistance coordinators earn a lower salary than operations coordinators. Some industries support higher salaries in each profession. Interestingly enough, assistance coordinators earn the most pay in the government industry with an average salary of $46,843. Whereas operations coordinators have higher pay in the government industry, with an average salary of $43,723.Average education levels between the two professions vary. Assistance coordinators tend to reach similar levels of education than operations coordinators. In fact, they're 1.2% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Operations coordinator vs. Account coordinator
An account coordinator assists account executives by providing day-to-day administrative support such as preparing and filing sales contracts and reports. As coordinators, they must maintain a good relationship with their clients and vendors by addressing issues and with regular communication. Account coordinators must possess essential skills such as a strong business administration background, adept at both written and verbal communication, and excellent time management. They are also responsible for researching prospective clients and produce client feedbacks to their account management teams.
The required skills of the two careers differ considerably. For example, operations coordinators are more likely to have skills like "logistics," "patients," "payroll," and "work ethic." But a account coordinator is more likely to have skills like "account management," "account executives," "press releases," and "order entry."
Account coordinators earn the highest salary when working in the professional industry, where they receive an average salary of $46,894. Comparatively, operations coordinators have the highest earning potential in the government industry, with an average salary of $43,723.When it comes to education, account coordinators tend to earn similar degree levels compared to operations coordinators. In fact, they're 2.6% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Operations coordinator vs. Supply coordinator
A supply coordinator is primarily in charge of overseeing a company's supply chain operations, ensuring efficiency and smooth workflow. Their responsibilities include gathering and analyzing data to identify and understand the company's needs, coordinating with procurement managers, liaising and negotiating contracts with vendors and suppliers, and monitoring the procedures and arrival of supplies. Furthermore, as a supply coordinator, it is essential to maintain an active communication line with internal and external parties, all while adhering to the company's policies and regulations.
Types of operations coordinator
Updated January 8, 2025
