Operations coordinator jobs in Massachusetts - 802 jobs
Operations Associate, Facilities
Vaxess Technologies
Operations coordinator job in Woburn, MA
Vaxess is developing a pipeline of next-generation therapeutics on our novel micro-array patch platform. With only five minutes of wear-time on the skin, the Vaxess' patch combines room temperature stability with simplified application to dramatically alter the way that drugs are delivered. Vaxess is committed to enabling products that are not only more effective, but also more accessible to patients around the world.
Responsibilities
Provide support for the overall lab environment, ensuring proper functioning of utilities, lab equipment and life safety systems
Perform facility & safety inspections including chemical, biological and universal waste consolidation
Perform equipment installations, qualifications and calibrations for lab & facility equipment/casework
Provide support to various facilities administration duties including but not limited to external vendor coordination, landlord services, HVAC, plumbing, etc.
Provide support to consumable, chemical and off-site storage inventories
Collaborate closely with cross-functional teams to support product development and manufacturing activities
Maintain necessary certifications DOT, RCRA, Bloodborne Pathogens, etc.
Qualifications
2-4 years' experience as on-site technician working in an industrial R&D, Quality Control or Manufacturing lab
Highschool Diploma/GED is required, BS in STEM degree is a plus
Ability to lift 50 Lbs. & work across multiple sites
Familiarity with Lab standards, compressed gas and laboratory utilities, generators, HVAC, IT & access control
Familiarity or experience working in GxP, a cleanroom and/or a biomedical laboratory environment
Excellent time and project management skills and proven ability to meet goals and deadlines
Demonstrated ability to build, repair and maintain equipment, fixtures and furniture
Demonstrated abilities to learn new skills and fields, creatively solve challenging technical problems, think independently, and work collaboratively in diverse multidisciplinary teams Entrepreneurial spirit and drive to positively impact global human health
At Vaxess, we're bringing together exceptional talent to drive our product development forward. We value collaboration, curiosity, and a dynamic work environment. To apply, please submit your CV/resume to ******************.
$51k-93k yearly est. 4d ago
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Payroll & Operations Administrator
ERSG Ltd.
Operations coordinator job in Boston, MA
ERSG is seeking a detail-oriented and proactive Payroll & Operations Administrator to join our Operations team in the U.S. This role is ideal for someone who thrives in a fast-paced environment, enjoys juggling multiple priorities, and is passionate about delivering high-quality administrative and logistical support across a dynamic business.
You'll play a critical role in supporting our day-to-day operations, contributing to everything from contractor payroll, onboarding, compliance coordination & finance. If you're a fast learner, strong communicator, and natural problem-solver with prior experience in finance and operations, we'd love to hear from you.
Responsibilities include:
Support the main Operations centre (Orlando) with the processing of Payroll & Finance related transactions. Payrolls are high-volume and processed on a bi-weekly basis via ADP. The Accounts Receivable function is high-volume and adheres strictly to client requirements.
Verify timekeeping records and ensure compliance with company policies and applicable wage and hour laws.
Identify and recommend process improvements to increase efficiency and accuracy.
Serve as the primary contact for all Boston contract & timekeeping and payroll-related questions. Escalating complex issues to the wider team as needed.
Maintain records in timesheet and compliance systems; support the transition to a new integrated platform.
Oversee contractor onboarding tasks such as background checks and drug testing.
Book and monitor contractor travel arrangements and ensure timely payment of travel-related invoices.
Collaborate with external vendors to troubleshoot urgent or time-sensitive operational issues.
Prepare and issue contracts for candidates and clients, using templates provided by the legal team. Ensuring that all contractor compliance documentation is accurately collected and maintained in line with regulatory requirements.
Manage contract renewals, documentation, and communication with clients and contractors.
Support other operational initiatives and special projects as required.
Manage general office tasks including supply ordering, vendor coordination, mail handling, and ad hoc support.
About you:
Fluent in English; additional languages are a plus.
Prior Payroll & Finance experience required (ideally within the staffing sector).
Proficiency in Microsoft Office Suite; experience with Bullhorn, ADP, Sage and RSM InTime would be preferred.
Problem-solving mindset supporting the team to deliver exceptional service delivery focused on continuous improvement in a fast-paced environment.
Highly detail-oriented with excellent organizational and multitasking abilities.
Ability to communicate effectively both orally and in writing.
Able to perform well under pressure with the ability to meet tight deadlines.
Able to work independently as well as collaboratively in a team setting.
Prior experience in Operations & Finance or similar roles desired.
$54k-93k yearly est. 3d ago
Operations Coordinator
A Chemtek Inc.
Operations coordinator job in Woburn, MA
About the Role:
A Chemtek is seeking a motivated and detail-oriented OperationsCoordinator to support daily operations across production, procurement, inventory, and sales. Working closely with company leadership, you will help ensure efficient coordination between lab and business functions. . As the company grows, you'll have clear opportunities to expand your responsibilities and advance within a dynamic, fast-paced environment.
Responsibilities:
Sales Support
Prepare and issue customer quotations based on pricing and lead-time guidance.
Track inquiries, follow-ups, and order status through CRM or ERP systems.
Communicate with customers regarding quotations, documentation, and delivery updates.
Procurement
Request and compare vendor quotations for chemicals, packaging, and consumables.
Create and track purchase orders to ensure timely delivery of materials.
Maintain supplier records, certifications, and compliance documentation.
Inventory Management
Record and update material movements in the inventory system.
Perform regular stock checks and reconcile discrepancies.
Monitor inventory levels and coordinate reorders as needed.
Shipping and Receiving
Receive incoming materials, verify documentation, and ensure proper labeling and storage.
Prepare outgoing shipments, including packing lists, labels, and carrier coordination.
Follow applicable shipping regulations for chemical products (e.g., DOT/IATA).
Production Support
Assist in scheduling and coordinating production activities based on material availability and sales orders.
Maintain accurate batch records and product documentation for traceability.
Support general lab organization and workflow efficiency.
Qualifications:
Required:
Bachelor's degree in chemistry, operations, logistics or similar.
Proactive and open attitude to learn and take on new tasks.
Detail oriented personality and approach to work.
Excellent organizational and communication skills.
Ability to work independently and solve problems independently.
Work in-person 5 days a week at offices located in Woburn, MA
Proficient in Microsoft Suite (Word, Excel, etc...)
Preferred:
Experience in a laboratory, manufacturing, or logistics setting.
Experience working with ERP software
Experience working with ChemInventory or similar inventory tracking software
Compensation:
Salary is commensurate with qualifications and experience
Bonuses and incentive compensation
Benefits: 401k retirement program with company matching. paid holidays, paid sick leave, paid vacation, medical, vision, and dental insurance
About Us:
A Chemtek Inc. (ACT) is an ISO 9001 certified organic chemistry and analytical laboratory based in Woburn Massachusetts. ACT specializes in providing organic reference materials and custom synthesis services for our customers in the fields of pharmaceutical research, food, environmental analysis and more. Our mission is to provide scientists working in the analytical chemistry field that make life and the environment safer, healthier, and more sustainable.
For additional information, please visit our website *****************
$39k-58k yearly est. 5d ago
Operations Consultant - Manufacturing Excellence
Lime Talent
Operations coordinator job in Boston, MA
Salary Details & Other Key Info
Base Salary range - $100,000 - $120,000
Strong Bonus + Benefits package
Office Location - Boston Area
Travel - Consultants travel domestically every week from Monday-Thursday, please note this is a requirement of this role
Career Development - Fantastic career development opportunities, this client has a culture fostered around people development
Operations Consultant - Manufacturing Excellence
About the Role
We are seeking an ambitious and hands-on Operations Consultant to join a growing Boutique consulting firm specializing in operational performance improvement. This role is ideal for individuals with a passion for problem-solving, data-driven decision-making, and delivering measurable impact in complex manufacturing and industrial environments.
As a Consultant, you will work closely with clients across a range of industries - including FMCG, Industrials & Life Sciences to identify inefficiencies, implement solutions, and drive sustainable performance improvements. This is a dynamic, client-facing role that blends strategic thinking with on-the-ground execution.
Key Responsibilities
Lead and support operational transformation projects, working directly with client teams to identify performance gaps and implement solutions.
Use a hands-on, data-driven approach to analyze processes, uncover inefficiencies, and drive tangible improvements.
Work closely with senior stakeholders to align project goals, define strategies, and execute high-impact initiatives.
Coach and mentor client teams to embed continuous improvement mindsets and ensure long-term success.
Contribute to internal knowledge development and business growth by sharing insights, methodologies, and best practices.
Who We're Looking For
Degree level education in relevant field e.g. Engineering
Experienced in Manufacturing, ideally in a Continuous Improvement related role, passionate about Manufacturing
Strong analytical skills with a problem-solving mindset and the ability to translate data into actionable insights.
Hands-on approach to driving change - comfortable working in industrial environments and engaging directly with frontline teams.
Excellent communication and stakeholder management skills, with experience presenting to senior executives.
A passion for continuous improvement and a strong entrepreneurial mindset.
Willingness to travel frequently to client sites.
Contact - Carl Costigan
$100k-120k yearly 2d ago
Insurance Operations Coordinator
EWC Insurance Solutions
Operations coordinator job in Boston, MA
EWC Insurance Solutions, in partnership with Chubb, specializes in providing custom insurance coverage for luxury watches, jewelry, handbags, and fine art. We offer policies that insure belongings at their true market value, along with proactive annual valuations, automatic coverage for new acquisitions, and discounts for clients with high-security measures. Known for our concierge-level service, expert claims management, and a focus on worldwide protection, we are a trusted choice for collectors globally. Our team is dedicated to delivering tailored solutions and seamless customer experiences.
Role Overview
European Watch Company is seeking an Insurance OperationsCoordinator to support the in‑house insurance department with day‑to‑day administration and coordination among clients, agents, and carrier partners. The role is primarily focused on insurance operations and lead management.
Full-Time Position
In person @ our Boston Boutique
Key responsibilities
Prepare, review, and process insurance documentation; maintain organized digital records and assist with scheduling and calendar management.
Manage and track inbound leads; support lead qualification, routing, and follow‑up activities to drive new business opportunities.
Support growth, marketing, and client engagement initiatives within the insurance department.
Professional written and verbal communication skills for interacting with high‑net‑worth clients, underwriters, agents, and internal stakeholders via email, phone, and formal correspondence.
Skills and competencies
Demonstrated ability to learn workflows and operational processes quickly in a fast‑paced environment.
Attention to detail and accuracy in data entry, document review, and policy or schedule comparisons.
Professional written and verbal communication skills for interacting with high‑net‑worth clients, underwriters, agents, and internal stakeholders via email, phone, and formal correspondence.
Proficiency with Google Workspace and comfort working in insurance platforms, CRMs (such as HubSpot), and document management systems.
Strong organizational skills with the ability to prioritize in a deadline‑driven setting.
$39k-58k yearly est. 3d ago
Global Security Operations Center Analyst
Advantage Technical
Operations coordinator job in Marlborough, MA
Global Security Operations Center (GSOC) Operator
Shift Requirements
3rd Shift: Sunday-Thursday, 12:00 AM-8:00 AM Must be able to work additional days or hours as business needs arise.
About the Role
The GSOC Operator is a key member of a 24/7 global security team responsible for monitoring, analyzing, and reporting risks that may impact company operations. These risks may include natural disasters, terror attacks, civil unrest, workplace violence, facility intrusions, and other security threats. This role provides direct support to the Global Security & Resiliency team as well as other business units.
Role Overview
In this position, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines, triage calls from site contacts and business travelers, and support on‑site security officers during incidents. You will use software tools and social media monitoring platforms to identify events that could impact company sites, employees, travelers, brand reputation, or business continuity. Strong risk analysis experience is required.
Key Responsibilities
Security Monitoring & Incident Response
Monitor surveillance, alarm, access control, and CCTV systems; coordinate appropriate responses
Operate 24/7 emergency phone lines and triage calls from employees and travelers
Respond to life‑safety incidents (medical, natural disasters, safety concerns) and dispatch security, facilities, police, fire, or EMS as needed
Receive, evaluate, and disseminate information from security personnel, employees, suppliers, and local agencies
Threat Intelligence & Risk Analysis
Review, analyze, and escalate open‑source and subscription‑based intelligence
Identify global threats and assess potential impacts to company personnel, property, and operations
Prepare and deliver risk‑ and intelligence‑driven reports to Global Security & Resiliency and other stakeholders
Communication & Coordination
Serve as the first point of contact for employees, contingent workers, and visitors regarding security matters
Communicate professionally via email, chat, phone, two‑way radio, and in‑person interactions
Draft and send emergency mass notifications and crisis communications
Receive and respond to calls for assistance from employees worldwide
Systems Monitoring & Support
Monitor the health of all Global Security platforms and applications
Triage incoming work orders and collaborate with internal and external partners to troubleshoot issues
Maintain accurate documentation and ensure compliance with all quality requirements
Required Qualifications
High school diploma required
Bachelor's degree preferred or equivalent relevant experience
3+ years of experience in security, law enforcement, military, or a related field
Demonstrated threat intelligence experience, including proactive defense, risk mitigation, and strategic decision‑making
Strong analytical and problem‑solving abilities
Excellent communication and customer service skills
Ability to remain calm and effective under pressure
Proficiency with Microsoft Office Suite
Preferred Qualifications
Previous experience in a GSOC or control room environment
Familiarity with:
GSOC Critical Event Management software
Mass notification systems
Travel tracking tools
Social media monitoring platforms
ServiceNow
Experience with physical security systems including access control, alarm monitoring, CCTV, incident reporting, and incident management software
$49k-73k yearly est. 5d ago
Administrative Coordinator - Operations
City Wide Facility Solutions Boston
Operations coordinator job in Marlborough, MA
Build the Backbone of a High-Growth Organization
At City Wide Facility Solutions - Boston, we help commercial properties across Central and Eastern Massachusetts simplify facility management through a single point of accountability. As a leader in the managed services space, we connect clients with top-tier vendors and ensure seamless execution across janitorial, maintenance, and specialty services.
We're looking for a detail-oriented, highly organized Administrative Coordinator who thrives behind the scenes-keeping processes tight, documentation accurate, and operations running smoothly. This role is critical to ensuring strong internal workflows, compliance, and exceptional service delivery.
What You'll Do:
Support Core Operational Processes
Prepare Client NJS and supply quotes for the Operations team
Issue NJS confirmations to Independent Contractors
Assist with administrative coordination across multiple operational workflows
Insurance & Compliance Management
Ensure all active Independent Contractors have current Certificates of Insurance (COIs) on file
Coordinate with City Wide's insurance agent to obtain accurate COIs for new clients
Maintain and update all insurance documentation within the City Wide system
New Client Onboarding & Starts
Lead administrative aspects of new client onboarding, including welcome communications, CRM setup, and key inventory
Support Vendor Sourcing & Compliance by scheduling Independent Contractor walkthroughs
Prepare and issue Contracts for Services to Independent Contractors for new accounts
Ongoing Client & Data Management
Maintain accurate, up-to-date client and contractor data in the CRM
Organize and manage operational documents within SharePoint
Assist with updates to existing client agreements, scopes of service, and insurance as needed
Why Join City Wide:
Stable, full-time role with consistent hours
Comprehensive benefits package: medical, dental, vision, life, FSA & HRA
401(k) with company match
Generous paid time off, including holidays and volunteer time
Exposure to multiple areas of business operations with room to grow
Collaborative, fast-paced environment where your organization skills make a real impact
What You Bring:
Strong organizational skills with the ability to prioritize and manage multiple tasks
Excellent attention to detail and commitment to accuracy
Clear, professional written and verbal communication skills
Ability to meet deadlines in a fast-moving environment
Comfort working with CRMs, document management systems, and administrative workflows
Professional demeanor and ability to work with a wide range of personalities
Valid driver's license and willingness to visit client sites as needed
If you enjoy process, precision, and keeping operations running efficiently, this is an opportunity to play a key role in a growing organization where your work directly supports client satisfaction and internal success.
Join City Wide Facility Solutions - Boston and help power the operations behind our growth
$40k-59k yearly est. 1d ago
Project Coordinator
Gardner Resources Consulting, LLC
Operations coordinator job in Boston, MA
Must Have:
Bachelor's degree in Business, Communications, Project Management, or related field
Pharmaceutical or Med Device Experience
2-3 years of relevant experience in project coordination or administrative roles
Ability to multitask, prioritize work, and perform under tight deadlines
Organizational skills: adept at managing schedules, deadlines, documents, and logistical details
Communication: strong verbal, written, and presentation abilities to engage with diverse stakeholders
Technical proficiency: proficient in Microsoft Office (Word, Excel, Outlook), and familiarity with project management tools (e.g., MS Project, Smartsheet)
Attention to detail: meticulous with project documentation, budgets, and risk tracking
Problem-solving: proactive in identifying challenges and proposing solutions
$42k-65k yearly est. 5d ago
BIM Coordinator
Engtal
Operations coordinator job in Watertown Town, MA
We are seeking a BIM Coordinator to manage and execute BIM processes for innovative projects in life sciences, healthcare, and higher education. The ideal candidate will have strong expertise in mechanical systems, BIM software, and delivering efficient, high-quality designs.
Responsibilities:
Develop, manage, and maintain 3D models for preconstruction and construction phases.
Review contract documents, resolve issues, and collaborate with the Project Management team.
Conduct clash detection, track resolutions, and update project models.
Create accurate, code-compliant drawings and layouts tailored to field needs.
Coordinate schedules, equipment placement, and maintenance zones with project teams.
Communicate effectively with field personnel and address design questions.
Mentor and support team members while maintaining high standards.
Qualifications:
5+ years of BIM coordination experience.
Proficiency in Revit, Navisworks, BIM 360, and Trimble tools.
Knowledge of mechanical systems, plumbing, and NFPA codes.
Experience in preconstruction, fabrication, and construction processes.
Strong time management and attention to detail.
Ability to produce precise, build-ready drawings.
Why Join Us?
Work on dynamic, cutting-edge projects.
Competitive benefits, including medical, dental, and 401(k) with company contributions.
Quarterly bonuses, tuition reimbursement, and ample PTO.
Opportunities for professional growth in a collaborative environment.
$35k-56k yearly est. 5d ago
BIM Coordinator
Vanderweil Engineers 4.4
Operations coordinator job in Boston, MA
If you are looking for an opportunity to break away from your silo to grow your career while being on projects across mission critical data centers, healthcare, science & technology, we are looking for you.
Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors-Science & Technology, Mission Critical, Academic, Healthcare, and Commercial.
As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project.
We offer growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as a BIM Coordinator at our Boston, MA headquarters. (Hybrid - Seaport District three-minute walk from South Station)
As a BIM Coordinator, you will be part of a designated team that covers all industry sectors across the company including Mission Critical Data Centers, Healthcare, Science & Technology. While making an impact on BIM improvement projects, you will have the opportunity to be mentored by our BIM Manager.
Expand your skillset and have a voice by working outside the box with the way we approach projects at Vanderweil.
Benefits:
The compensation range is $80 - $100K
Medical, Dental, Vision, matching 401K
Vacation and paid holidays
Mentorship
Wellness program
Responsibilities:
Project model coordination (clash detections) using BIM360/ACC.
Working on a variety of projects across different industries.
Streamline BIM modeling processes.
Research BIM applications and third parties.
Assist BIM Manager with in-house BIM Webinars.
Requirements:
3+ years BIM or VDC background
Bachelor's degree or equivalent experience
BIM 360/ACC (Autodesk Construction Cloud)
Revit knowledge
Our Work Culture:
At Vanderweil Engineers, we recognize the importance of work-life synergy and believe our best work is done when flexibility is offered, and wellness is supported.
Our flexible and hybrid work style allows team members to have the freedom to be innovative and drive results their way. Our wellness programs are above and beyond, as our team members physical and behavioral health are a priority.
If you would like to connect with us for more information, please contact a member of our recruitment team or to learn more about our work culture, please visit us at *******************
We are an equal opportunity employer committed to diversity in the workplace.
$80k-100k yearly 5d ago
Healthcare Coordinator
Monument Staffing
Operations coordinator job in Boston, MA
Job Title: Healthcare Coordinator
Type: Full-Time / Hybrid
About:
Join one of Boston's top healthcare organizations and start your career in healthcare! My client is seeking a motivated and organized individual to join their team as a Healthcare Coordinator. This is a fantastic opportunity for someone interested in healthcare and looking to grow professionally while making a meaningful impact on patients' experiences.
Position Overview:
As a Healthcare Coordinator, you will be the first point of contact for patients and visitors, providing excellent customer service and administrative support. You will work closely with a collaborative team to ensure smooth operations and exceptional patient care. This role offers room for growth within the organization and a chance to gain valuable healthcare experience.
Key Responsibilities:
Greet patients and visitors and provide a positive, professional experience.
Answer phone calls and respond to inquiries in a timely manner.
Check in patients, verify information, and schedule appointments.
Assist with administrative tasks, including data entry, record keeping, and coordination of patient documents.
Work closely with the healthcare team to support day-to-day operations.
Contribute to a collaborative team environment and support ongoing process improvements.
Qualifications:
Bachelor's degree (preferably in Healthcare Management, Public Health, or a related field).
1-2 years of customer service experience required.
Strong communication and organizational skills.
Ability to multitask and work effectively in a team-oriented environment.
Interest in pursuing a career in healthcare and eagerness to learn and grow.
What They Offer:
Hands-on experience in a leading healthcare organization.
Opportunities for professional development and career advancement.
Supportive team environment with mentorship and guidance.
Competitive salary and benefits package.
$35k-56k yearly est. 3d ago
Logistic Coordinator
ACL Digital
Operations coordinator job in Boston, MA
Title: Transportation Coordinator
Duration : 6 Months Contract
Monday-Friday, 10:30 AM-7:00 PM. Overtime eligible, with potential OT during early mornings, late evenings, and weekend nights as needed.
Responsible for overseeing the transit services, including consulting with related programs and vendors, managing schedules, and ensuring efficient operations.
Key duties include maintaining the Daytime Van booking system, processing data entry payroll, collaborating with disability resource offices, and handling customer service concerns. Additionally, the Coordinator organizes charter reservations, ensures safety compliance, supports the GPS vehicle tracking system, and assists with administrative tasks and day-to-day operations.
Duties and Responsibilities:
Provides administrative, communication, and information systems support for all Transit Services including fixed route Shuttle, Daytime Van, Evening Van services, and Charter Operations.
Act as a liaison with related programs, departments, or projects within the university or with vendors, keeping my supervisor informed of relevant information.
Create and adjust schedules and run sheets as instructed, accounting for transitions between full service, holidays, and summer service.
Manages the new Daytime van APP driven Online booking system to ensure it is working efficiently and effectively for the community members with disabilities.
Communicates with the Accessibility Education Office, Office of Disability Resources and Local Disability Coordinators on rider authorization and contact information.
Maintain and update the Transit website, ensuring all information is accurate.
Researches and assists with customer service concerns.
Draft, edit, and prepare correspondence, reports, and other materials using word processing, spreadsheets, and/or databases.
Completes weekly schedules for driver assignments, regular service, and charters in compliance all FMCSR's. Hires overtime to fill open schedule assignments. Updates refused OT report during the weekly hiring process.
Assists in the preparation of the weekly payroll for TS department. Accurately process data entry payroll for a team of 31 transit drivers in a timely manner. Ensure compliance with company policies, Local 877 union and legal regulations.
Document and authorize payroll corrections when necessary.
Organize and manage operational aspects of charter reservations in coordination with other transit staff members.
Supports transit vehicle technologies; Seon in-vehicle camera system and Luminator destination signs
Perform duties in a safe, efficient manner in compliance with all applicable university policies and safety procedures.
Activates and supports the functionality of PASSIO GO - GPS vehicle (Real Time tracker and next stop indicator).
Provides back-up support to Fleet Management as needed
Works with office staff to develop, implement and maintain a wide range of administrative and service performance documents.
Performs other duties as required.
Requirements:
The ideal candidate must be a college graduate with five years related customer service experience. Candidate must also demonstrate effective public relations skills and display professionalism when interacting with customers and transit team members. It is essential to possess a demonstrated ability to multi-task in a fast paced, customer focused environment.
Candidate must have strong communication and organizational skills that result in support for high quality customer service performance standards. Employee must exhibit core competencies that demonstrate teamwork, collaboration and accountability while fostering a culture of Equity, Inclusion, Diversity and Belonging.
$35k-48k yearly est. 2d ago
Sales Operations Associate
First Help Financial 4.3
Operations coordinator job in Needham, MA
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title:
Sales Operations Associate
Your Location: Remote
You Report To:
Sales Operations Manager
Schedule:
Monday - Friday, 9am to 5:30pm EST
Compensation:
$24.84/hour + bonus
Learn more about our awesome Sales team!
About the Opportunity:
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Sales department to accommodate our remarkable growth!
We are seeking a highly motivated professional to serve as Sales Operations Associate as we grow our sales team. You will be administering the details of the sales process, effectively communicating between the sales team and management, and supporting the efficiency, effectiveness, and success of the sales team. You will also provide a supporting role for all sales departments as it pertains to all operational matters. The primary duty is to ensure the sales departments run efficiently by providing proper communication, accurate data and administrative duties as assigned.
What you will do:
Your duties include, but are not limited to:
Review, process, sign, and manage Dealer Agreements
Collaborate with the Dealer Info team to ensure proper documentation and updates
Maintain accurate records of dealer agreements and statuses in Salesforce
Create and manage parent and child dealership accounts for sales representatives and dealerships
Link child accounts to parent accounts and ensure data integrity
Deactivate accounts when necessary (dealer shutoff)
Maintain agreement status accuracy
Perform regular audits to ensure Salesforce data aligns with active agreements
Update Salesforce with agreement details
Request IT to set up emails and phone numbers
Request region assignments from managers
Add new hires to key platforms (Decision Logic, Winbrook, Teams)
Organize access to sales reference materials and company resources on Teams
Order business cards and folders
Update and release territory map in collaboration with regional managers
Ensure that the correct Inside Sales Rep is associated with the correct territories
Create and manage Decision Logic accounts for dealers and sales representatives
Terminate accounts for users no longer active with the organization
Organize and maintain Reference Materials folders within Teams
Control user access to ensure appropriate distribution of resources
Send requests for new dealers added through CUDL
Ensure new dealers are added to the inclusion list
Ensure new dealer are added to the Seller Group Assignments
Ensure Lender Contact Information is updated
Collaborate with teams to identify collateral needs for sales and marketing
Create, review, and release collateral materials across Teams, Winbrook, and other portals
Work with the Sales team, Sales Ops Manager, and Sales Ops Trainers to identify training needs
Design and implement training solutions
Develop training materials and ensure their timely release
Draft and maintain internal documents, including sales guidelines and research reports
Regularly update and distribute critical sales documents such as rate sheets, funding checklists, and VPP guidelines
Oversee portals, including CUDL, Dealer Track, RouteOne, and Winbrook, ensuring seamless functionality
Conduct regular audits to maintain compliance across agreements, accounts, and operational processes
Address discrepancies promptly and ensure alignment with company standards (updates to address, updates to already created collaterals/etc)
Identify opportunities to enhance workflows for agreement management, onboarding, and collateral release
Implement best practices to improve operational efficiency and support the sales team effectively
What you Bring:
Demonstrated historical career stability
High school diploma or GED equivalent required
At least 1 year's experience related accounting or administration
Customer service-focused, energetic personality, professionalism, and a desire to assist
High level of independence; detail-conscious and task-oriented mindset
Ability to meet deadlines and handle time-sensitive demands
Strong organizational traits. Ability to track and prioritize multiple issues over the course of a day/week/month.
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Initiative, sense of urgency and a passion for creative work
Strong interpersonal and teamwork skills
Excellent written and verbal communication skills
Strong computer skills (knowledge of Microsoft Excel, PowerPoint, and Word)
FHF Benefits:
Great Perks - We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion:
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
$24.8 hourly Auto-Apply 26d ago
Project Coordinator
CGG 4.6
Operations coordinator job in Acton, MA
Geocomp, Inc. is a uniquely integrated company providing services and products to help clients identify and manage risk associated with infrastructure design, construction, and operation. With over 40 years of experience, Geocomp is well-positioned to help clients on a wide range of projects, providing geostructural consulting, monitoring, and laboratory testing services worldwide. Geocomp also manufactures, sells, and offers expert technical support for our fully automated laboratory testing systems to commercial, research, and academic labs, globally.
Job Details:
Geocomp is seeking a Project Coordinator to join our growing team in Acton, MA. This is an excellent opportunity for a motivated professional looking to develop their career in a collaborative, innovative, and growth-oriented consulting environment.
In this role, you will support Project Managers in the creation, planning, forecasting, and management of multiple complex infrastructure projects using Geocomp's new Enterprise System (SAP). You will act as a central point of coordination between Project Managers, Accounting, and Senior Leadership, playing a key role in the successful execution of active projects.
About the Team
You will work closely with another Project Coordinator, supporting up to a dozen Project Managers, under the supervision of the Director of Business Analytics. The role offers high exposure, cross-functional collaboration, and the opportunity to develop strong technical and business acumen.
Key Responsibilities
* Partner with Project Managers to initiate and manage new projects and contracts within SAP
* Build planned costs in the Enterprise System by converting project proposals and budgets into SAP modules
* Forecast expected revenue and track weekly and monthly production for active projects, updating forecasts as plans evolve
* Support monthly invoicing activities for active projects
* Initiate project purchase requests under the guidance of Project Managers
* Manage multiple projects simultaneously while maintaining strong attention to detail and data accuracy
Qualifications
Required:
* Comfort working with data that requires critical thinking in a dynamic, fast-evolving environment
* Ability to enter and manage data accurately and consistently
* Undergraduate degree in Business or a related field, or equivalent professional experience
* Strong communication and organizational skills with the ability to prioritize competing demands
* High attention to detail and commitment to quality standards
* Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Project)
Preferred:
* Prior exposure to SAP Project System
* Experience supporting project teams in a consulting, engineering, or technical environment
Benefits Package
* Base salary range: $60,000 to $70,000 per year
(Actual compensation will be determined based on experience, qualifications, and internal equity. The range listed reflects the base salary only and does not include bonus, benefits, or other forms of compensation.)
* 401(k) with company match
* Comprehensive health insurance
* Health savings account (HSA)
* Paid time off (PTO)
* Professional development assistance
* Employee referral program
Our Hiring Process
At Geocomp, we are committed to delivering a respectful, inclusive, and transparent recruitment experience.
Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond.
We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don't hesitate to contact your recruiter directly.
We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.
$60k-70k yearly Auto-Apply 1d ago
Support Operator
Creatio
Operations coordinator job in Boston, MA
Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.
We're proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.'s Best Workplaces list, highlighting our commitment to employee wellbeing and a strong workplace culture.
Creatio is looking for a Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content.
Key Responsibilities
Support Operations & Case Handling
* Handle and distribute incoming support cases with proper prioritization and ownership
* Monitor the support queue and proactively take cases into work
* Provide expert guidance on Creatio products and related services
* Process service requests including cloud-related actions, licensing, and SLA activation
* Keep customers informed about case progress and resolution timelines
* Manage escalations and support critical customer situations
* Collect and analyze customer feedback to improve support quality
Customer Communication
* Communicate with customers via phone, chat, and email in a clear and professional manner
* Provide consultations and explanations tailored to customer needs
* Perform remote sessions to assist with issue resolution when required
Knowledge Sharing & Continuous Improvement
* Create, update, and maintain knowledge base articles and internal documentation
* Collaborate with the Academy team by providing feedback and content improvement suggestions
* Identify recurring issues and contribute to optimization of support processes and service quality
Candidate Expectations
* Experience in customer or technical support roles
* Strong understanding of HelpDesk / ServiceDesk operations
* Excellent verbal and written communication skills
* Strong capability to explain technical concepts clearly to users
* Ability to manage escalations and critical cases with a solution-oriented approach
* Confident use of office software, email clients, and web browsers
* Basic understanding of PC architecture and networks
* Foundational knowledge of databases (DBMS) is a plus
* Strong teamwork skills and the ability to manage multiple tasks simultaneously
* English proficiency at B2 level or higher
What You Should Expect From Us
* The award-winning product (a Leader in Gartner Quadrants) to be proud of
* A remote-first hybrid model: while giving plenty of space for personal focus, we encourage regular meetings in one of our five hubs worldwide
* Culture of genuine care, ownership, dedication, and high standards
* A vibrant corporate life: explore your teammates' cultures in online and offline events, take part in sports competitions, art masterclasses, and unforgettable parties
* Health support: multiple medical insurance options provided with our trusted partner
* Competitive pay for all team members
* Paid leave options for life events, sickness, and more
* A modern and welcoming hub in the Kyiv city center for collaboration or focused work
$30k-43k yearly est. 26d ago
Operations Support
Nutrien
Operations coordinator job in Norwood, MA
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose,
Feeding the Future
, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven Seed and Dyna-Gro Seed; as well as financial, custom application and precision ag services.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.
What You'll Do:
Maintain facility, vehicles and equipment to company standards
Perform general equipment maintenance and mechanical work
Load and unload trucks
Operate loaders, fork-lifts, tractors and location equipment in a safe manner
Blend dry and liquid fertilizer with automated blend systems
Load and deliver product to customers and/or custom application equipment
Maintain delivery equipment to DOT standards and perform pre-post trip inspections
Ensure all paperwork is completed for loading, delivering and unloading product at the location and to customers per Nutrien Ag Solutions requirements
Maintain a clean and safe working environment
Follow all Nutrien Ag Solutions Safety Rules
Comply with all applicable laws and regulations
Other Duties as assigned
What You'll Bring:
High School Diploma or equivalent required
Agricultural, heavy equipment repair or operator experience preferred
Ready to make an impact with us? Apply today!
The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook, Instagram, and X.
$30k-44k yearly est. 33d ago
Sales Operation Coordinator
Berkley 4.3
Operations coordinator job in Marlborough, MA
Company Details
Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley's success is our nimble approach to risk - our ability to quickly understand, think through, and devise a plan that addresses each client's challenges, coupled with the strong backing of a Fortune 500 company. Our parent company, W. R. Berkley Corporation, is one of the largest and best managed property/casualty insurers in the United States.
This role will be based in our Marborough, MA office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
#LI-AV1 #LI-HYBRID
The company is an equal opportunity employer.
Responsibilities
The Sales OperationsCoordinator will develop and manage various support and report functions for the sales organization. The role will provide project management leadership on priority business development related initiatives and will work closely with sales leadership in the implementation of tools and strategies to drive more sales efficiency, more production, and more consistency across captive and stop loss sales teams. The role will also support various analytics and reporting needs of the sales team to track results, measure key metrics, and uncover opportunities for improvement. The role will be part of the Producer Relations team, reporting to the AVP of Producer Relations, and will help that team provide more value to the various efforts deployed to enhance our broker/agency relationships for our business development team.
What you can expect:
Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
Internal mobility opportunities
Visibility to senior leaders and partnership with cross functional teams
Opportunity to impact change
Benefits - competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education
We'll count on you for:
Liaising between compliance, sales and marketing for sales related projects and deployment/roll-out of new marketing items
Pushing out sales enablement tools and supports teams in ensuring 100% utilization
Project management for key sales initiatives including regional market analysis on competitors and health insurance trends
Oversight, tracking and reporting of results and activities from multiple marketing campaigns by product and program
Support various producer relations initiatives including broker bonus and compensation tracking and reporting
Updates of all Sales KPIs, Goal Reports, and campaign results and statistics
Data analytics on sales results, RFP activities, trends by rep, producer, regional, program, and product.
Salesforce.com administrator, SME, updates, tracking, training, etc.
Sales Navigator administrator, SME, updates, tracking
Benefit Flow administrator, SME, updates, tracking
General event and admin support as needed
Build out and create repository for compliance approved sales training tools, resources, content, opportunities
Qualifications
College degree in Business or Communications
2-4 years' experience working in a business environment.
Experience in sales environment preferred
Understanding of business analytics concepts
Proficiency in math required
Proven Word, Excel and PowerPoint skills
Must be system savvy- willing and able to learn new technology
Ability to multi-task, shift between tasks quickly and adapt to changing priorities
Strong interpersonal and communication skills
Proactive, self-motivated person who can work with limited oversight
Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
• Base Salary Range: $50,000 - $60,000
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details Sponsorship not Offered for this Role
$50k-60k yearly Auto-Apply 11d ago
Office Admin/Operations Manager
Chelmsford 4.2
Operations coordinator job in Lowell, MA
About us: As Seen on Oprah, ABC's Shark Tank, HGTV's HouseHunters and more... COMPANY MISSION: Is to Move the World!
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Our Core Values are 1) Building Leaders, 2) Always Branding, 3) Listen, Fullfill & Delight and 4) Create a Fun Enthusiastic Team Environment and we only hire team members who live these core values every day.
We are hiring a dynamic office administrator/operations assistant to assume the role of growing a small business through various functions including but not limited to: HR, Administrative tasks, Operations, Customer Service, Scheduling, Sales, Marketing and Community Involvement.
About you:Are you outgoing, energetic and full of life, and enthusiasm? Then we want to talk to you.A successful candidate will be a dynamic customer service oriented professional with a passion for client service, "wowing" the customer, and take pride in solving problems for clients as well as growing a business within the community. You are energetic, driven, and growth minded. You are passionate about being part of an entrepreneurial organization, independent, and take pride in solving problems and creating solutions, while building systems to get the job done. You excel in multi-tasking, Microsoft office products, leadership, customer service, logistics and thrive on challenge. You have BIG goals, and want to grow with a startup company.
Compensation: $14.00 - $16.00 per hour
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk - MA - Chelmsford is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
$14-16 hourly Auto-Apply 60d+ ago
Logistics Coordinator, III
Mevion 3.9
Operations coordinator job in Littleton, MA
The Logistic Coordinator III is responsible for the planning and coordination of logistical operations. This position is tasked with expediting material flow, ensuring timely deliveries to production cells and customer sites, and maintaining inventory control and accuracy.
Essential Functions:
Perform receiving functions, including coordinating incoming shipments, entering PO & RMA receipts in ERP system, labeling, and working closely with supply chain to resolve incoming material issues.
Assist with material put away at both factory and offsite warehouses.
Identifies logistics issues, develops strategies, and implements solutions.
Find, investigate and resolve issues related to inventory transactions, sales orders, work orders, and purchase orders.
Pick items from the inventory, both from factory and offsite warehouses, making sure to pick the correct items as determined by the work order requirements.
Frequent interaction and communication with finance, engineering, production and quality.
Perform shipping functions including picking, packing, & issuing.
Manage service request from open to closure.
Work closely with Supply chain, Installation, & Clinical sites to ensure product is received within the required need by dates.
For major shipping assemblies and complex shipments, assist the Sr. Logistics Coordinator with the schedule and workload.
Maintain service tooling including the purchasing, storing, and calibration of tooling.
Perform any other duties as assigned.
Education, Training, and Experience:
Minimum 3 years' experience in shipping, receiving and inventory control.
Preferred knowledge of shipping, receiving and inventory control processes are required.
Knowledge and experience with PLM systems, ECO and NCMR process, Preferred ERP systems, inventory, shipping and receiving experience.
Ability to analyze, troubleshoot, implement problem resolutions. Creative thinking, problem solving, attention to detail and strong organization skills are required for the job function.
This position requires overtime both scheduled and unscheduled.
Willing to travel between warehouses nearby.
Preferred Experience:
The successful candidate will have a natural curiosity about company logistics processes, a strong desire to improve them, and a proactive and positive approach to continuous improvement.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
May be involved in light rigging operations.
Must be able to work in confined spaces, and spaces which may require the use of a harness.
Ability to lift 25-pound boxes to a height of 3-4 feet.
Ability to push & pull heavy pallets with a hand truck.
Able to reach and bend.
$39k-46k yearly est. Auto-Apply 60d+ ago
Registrar Systems Coordinator (Part-Time)
State of Massachusetts
Operations coordinator job in Haverhill, MA
PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW: ******************************************************************* About Northern Essex Community College: THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts. Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center. Our urban campus in Lawrence occupies a number of buildings in the heart of downtown. Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center. Both campuses are a short drive to Boston and to the beaches and state parks along the coast.
The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.
We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.
We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.
Job Description:
POSITION: Part-Time Registrar Systems Coordinator (Staff Assistant): Registrar's Office; Haverhill Campus; 25 hours per week; Non-Unit Professional Position.
SUMMARY: Reporting to the Registrar, the Registrar Systems Coordinator provides functional and technical support for the academic systems used by the Registrar's Office. This role serves as the functional administrator for Watermark Curriculum Strategy, DegreeWorks, and 25Live, focusing on system configuration, workflow execution, and operationalcoordination. The Registrar Systems Coordinator maintains academic systems ensuring accurate content, implementation of new functionality, support and training to end users, and vendor liaison.
This position manages the production of the academic catalog and provides support with updating course and program information in Banner, degree audit requirements in DegreeWorks, academic plans in Navigate, and classroom assignments in 25Live.
RESPONSIBILITIES:
The responsibilities include, but are not limited to the following:
* Serve as functional administrator for Watermark Curriculum Strategy, DegreeWorks, and 25Live, including configuration, testing, maintenance, and issue resolution.
* Manage the production of the academic catalog, including updating curriculum and policy content.
* Collaborate with the Registrar, Academic Affairs Committee, academic departments, and policy owners to establish timelines for content review and publication of the academic catalog.
* Manage the maintenance and operation of DegreeWorks, including entering new degree requirements, removing outdated requirements, conducting testing, assisting with upgrades, and performing annual maintenance.
* Support course and classroom scheduling, including creating and updating courses in Banner and managing room assignments in 25Live.
* Maintain approved workflows and refine business processes related to catalog, curriculum, and scheduling operations and system functionality.
* Serve as the primary contact for vendors regarding functional issues, support tickets, and routine updates.
* Provide documentation, training, and functional support to faculty and staff as needed.
* Assist with transfer credit evaluation, including researching course equivalencies and applying waivers as appropriate.
* Participate in relevant committees and working groups as assigned.
* Perform other related duties as assigned.
* Provide service on both campuses, as needed (Haverhill and Lawrence).
PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:
*******************************************************************
Requirements:
MINIMUM QUALIFICATIONS:
* Bachelor's degree and a minimum of 2 years of experience in higher education or similarly regulated environment
* Experience with student information systems (e.g., Banner) or a comparable enterprise system of record and the ability to optimize technology for efficient records management, reporting, and data security
* Excellent attention to detail and organizational skills; ability to manage multiple priorities and meet established deadlines and institutional requirements
* Strong analytical and critical thinking skills to address system issues and support process improvement
* Excellent interpersonal, written, and verbal communication skills to engage with diverse stakeholders, including students, faculty, staff, and external agencies
* Working knowledge of privacy requirements, regulatory standards, and institutional policies related to records management, data access, and the use of sensitive information
* Ability to work independently, collaboratively as part of a team, and effectively across departments
PREFERRED QUALIFICATIONS:
* Experience with Banner, 25Live, DegreeWorks, and Watermark Curriculum Strategy
* Comprehensive understanding of a Registrar's office business processes and best practices
* Experience working in a community college, particularly within the Massachusetts system
* Bilingual (Spanish/English)
* Experience working with and supporting a culturally diverse population
EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.
BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.
Additional Information:
SALARY: Anticipated starting salary range is $40,000.00 - $45,000.00 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Official transcripts will be required at the time of hire.
ANTICIPATED START DATE: ASAP
Application Instructions:
TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:
* Cover Letter, describing your qualifications and/or how you may be best suited for the role
* Resume/CV
Review of applications will begin 5 business days from the posting date and will continue until the position is filled.
Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors)
DEADLINE: Open until filled
Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,************/ ***********************), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: ******************************