Sr. Director - Care Coordination/Care Transitions
Operations director job in Memphis, TN
If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.
The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.
What you will do
Leads the strategic design and implementation of system-wide care management programs to ensure optimal clinical and financial outcomes for the MLH patient population.
Oversees the planning, execution, and continuous improvement of case management and care coordination processes across all MLH facilities.
Directs system-level initiatives to reduce extended length of stay and improve patient throughput, especially for complex discharge scenarios.
Champions patient-centered care initiatives that align with MLH's mission and promote efficient use of clinical resources.
Serves as a senior advisor to MLH executive leadership on regulatory trends, policy changes, and their impact on care delivery and financial performance.
Defines and standardizes roles, workflows, and performance expectations for case managers and social workers across the enterprise.
Develops integrated care coordination models that support seamless transitions of care between inpatient, outpatient, community, and MLH-affiliated entities (e.g., Alliance).
Collaborates with clinical departments to embed care management principles into service lines and care pathways.
Leads system-wide planning and response efforts for regulatory audits, ensuring compliance and minimizing financial exposure.
Partners with Patient Financial Services, Corporate Compliance, and Clinical Operations to enhance revenue cycle performance and care documentation practices.
Works closely with system finance and contracting teams to evaluate payer agreements and identify opportunities for revenue optimization and care alignment.
Education Qualifications
Master's Degree Clinical
Master's Degree Business Administration
Experience Qualifications
Five (5) years in clinical health care setting, including direct experience in care coordination, discharge planning, patient advocacy, and resource utilization.
7-9 years Social Work Eight (8) years of progressively responsible and leadership in social work, case management or nursing administrative
Preferred: Work with EPIC EHR
Skills and Abilities
Executive presence and strategic communication skills, with the ability to serve as a trusted advisor to MLH system leadership.
Deep understanding of regulatory policies, healthcare reform initiatives, patient care delivery models, and advanced care management strategies.
Proven expertise in clinical data analysis, performance metrics, and outcomes-based research to drive system-wide improvements.
Exceptional oral and written communication skills, with the ability to influence and collaborate across diverse stakeholder groups.
Strong working knowledge of financial management, strategic planning, and operational forecasting in a complex healthcare environment.
Insight into internal and external forces shaping healthcare delivery, including policy, market dynamics, and community needs.
Extensive knowledge of reimbursement practices, payer regulations, and value-based care models.
Demonstrated leadership capabilities in coaching, mentoring, and navigating complex organizational challenges with resilience and diplomacy.
Comprehensive understanding of care management systems, regulatory compliance, and standards of practice in case management and social work.
Mastery of healthcare management principles, including budgeting, workforce planning, and operational oversight of large-scale clinical programs.
Licenses and Certifications
Care Guidelines Specialist - ISC-GRC - Millman Care Guidelines
Licensed Clinical Social Worker Tennessee - Tennessee Board of Social Workers
Accredited Case Manager - American Case Management Association
Case Manager - The Commission for Case Manager Certification
Licensed Master Social Worker Mississippi - Mississippi Board of Examiners for Social Workers
Licensed Advanced Practice Social Workers Tennessee - Tennessee Board of Social Workers
Licensed Master Social Worker Tennessee - Tennessee Board of Social Workers
Registered Nurse Arkansas - Arkansas State Board of Nursing
Registered Nurse Mississippi - Mississippi Board of Nursing
Registered Nurse Tennessee - Tennessee Board of Nursing
Supervision Provided by this Position
Manages system utilization review team and facility level case management leadership.
Physical Demands
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
Auto-ApplyDirector of Operations And Business Development
Operations director job in Southaven, MS
We are looking for someone who:
Wants to leave behind the typical structured, 8-5 desk job
Is willing to bet on themselves and be financially rewarded for it
Enjoys problem solving within a fast-paced environment
Wants an autonomous position with support as needed
Has grit, resilience, and loves a challenge
Company Overview:
Cornerstone Caregiving is the largest privately owned in-home care company, growing to over 130 offices across 37 states in under 4 years. With a focus on giving our seniors the option to age in place, we are expanding our presence across the country and are seeking out an elite leader to spearhead the growth of this branch.
Responsibilities:
As the director, you will independently manage and lead this branch, along with unparalleled and ongoing corporate training and support.
Business Development:
Develop and execute a marketing plan to establish Cornerstone as the preferred in-home care provider.
Referral building:
Cultivate and manage relationships with referral partners (hospitals, hospices, senior living, etc.).
Staffing and Scheduling:
Hiring and onboarding new team members and ensuring all shifts are properly staffed. Monitor on-call responsibilities as calls come from clients, caregivers and partners.
In-home Assessments:
Build strong client relationships, conduct intakes, and ensure client satisfaction.
Financial Management:
Oversee office budget that is reflected in profit and loss statements.
Cultivating Culture:
Creating the workplace of choice for your territory. Set your own standard through incentivizing, motivating, setting the tone of your team morale.
Preferred Qualifications:
A proven leader with previous experience managing a team
Success with meeting sales and business development goals
Ability to work autonomously in a fast-paced environment
Entrepreneurial mindset
Experience with direct recruitment, hiring and oversight of staff
Strong interpersonal and communication skills
Benefits:
Base salary with 20% quarterly cash profit share
Paid health, dental, and vision insurance
Company provided car with paid gas
Cell phone stipend
Unlimited PTO with corporate approval
Initial and ongoing training and professional development opportunities
We are the best…
More about us:
A Day In the Life
**********************
Who We Are
**********************
Caregiver Appreciation
**********************
Job Type: Full-time
Pay: $80,000.00 per year
Benefits:
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
On call
Work Location: In person
Operations Manager
Operations director job in Southaven, MS
GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off-road vehicles, trucks, buses, and trains.
As a global partner to the vehicle manufacturing industry, we are represented around the world by our two divisions, Automotive and Commercial Vehicles. Our employees are constantly engaged in developing and producing innovative, flexible solutions to meet challenges in today's competitive global market. GRAMMER can be found on four continents with more than 50 production, distribution and logistics sites in 20 countries.
GRAMMER is a leading North American full service automotive supplier of highly engineered thermoplastic components and assemblies for interiors and air and fluid management systems.
Culture:
Here at GRAMMER, we foster a culture that embraces our Grammer CODE: Collaborate in an inclusive environment, Openness in communication and ideas, Drive for results with energy and Empower yourself and others by taking ownership of decisions and actions.
What we are looking for:
Grammer is looking for an Operations Manager to join our location in Shannon, MS. The ideal candidate will enjoy working in a team environment. This individual will have an opportunity to make lasting and positive changes in our team!
This position reports directly to the Grammer Tupelo Plant Manager
The Operations Manager's goal is to deliver the planned budget commitment measured through gross margin, inventory levels, and operational efficiency including ensuring the fundamentals in the plant: safety, customer satisfaction, quality and on time delivery, empowerment of employees, manage budgets to drive the appropriate actions to adapt plant resources and costs to volume variation and launch readiness for new programs.
What you will be doing:
Responsibilities as they relate to current and new projects include establishing capital needs, launch strategy, project timing, employee involvement, customer representation and cross-functional communications and alignment relating to the projects.
Lead by example to build and maintain a plant culture that embraces the values of CODE - Collaboration, Openness, Drive, and Empowerment.
Challenge traditional boundaries and eliminate barriers which do not promote continuous improvement of the enterprise.
Support and ensure safety policies and procedures are consistently followed throughout the facility.
Lead, support, and develop the Production Supervisors, Technical Supervisor, and Process Technicians.
Establish and track Production Department objectives/KPIs.
Support root cause analysis and proper resolution to conflict.
Report out KPIs, challenges, and planned corrective action implementations to various levels of leadership.
Assess/evaluate team members to ensure continuous development and opportunities for internal growth/succession planning.
Assist in establishing and monitoring key operating objectives of the production facility.
Participate in future planning and proactively lead/support continuous improvement projects.
Actively work with and effectively communicate to floor personnel to ensure quality product.
Issue process improvements and cost reductions as required.
Maintain appropriate manning and schedules to support customer requirements.
Understand and facilitate continuous improvement of Quality and Environmental Systems (TS16949 and ISO 14000). Participate as a member of the plant Management QOS review team.
Along with the total plant management team, develop and maintain healthy community relations.
Act with a high sense of urgency, in particular with respect to customer needs.
Assure that quality product is maintained along with production schedules being met.
Set stretch goals/targets for direct reports and achieve them through rigorous use of continuous improvement and employee involvement methods.
Responsibilities:
Develop and follow production plans, as well as Grammer standard processes; ensure feasibility of production plans.
Achieve financial targets: prepare and present the Operations budget; manage the actual production costs based on target costs; maintain product margin, and monitor serial productivity (labor level, material consumption, etc.).
Manage the Operations teams: ensure appropriate staffing, maintain working environment according to Grammer Environment, Health, & Safety (EHS) standards, detect and advise training needs, share information (transparency), participate in people development initiatives.
Meet established customer specifications concerning cycle time, delivery, quality, quantity and costs; implement preventative and corrective measures in the production process to ensure that customer demands are properly met; coordinate with Quality team to meet all customer standards.
Implement action plans to improve functionality/productivity and to obtain program and Grammer objectives; make necessary corrective adjustments.
Coordinate resource planning concerning inventory, equipment, staffing, activities, etc.
Maintain dashboard indicators/status reports to monitor lead time, supply-chain targets, EHS, performance, etc.
On the Job Training (OJT) of peers and Stop Scrap procedures.
Develop proactive interrelationships between the plant supervisors and other functional support departments.
Responsible for maintaining morale and employee relations in the plant
Facilitate the Development of the operating budget and the capital budget
Know and apply GPS (Grammer Production Systems) Principles.
Lead by Example; Be Respectful, Be Prompt, Be Consistent, Be Available
Environment, Health, and Safety (EHS)
Responsible for the application of safety standards and for adhering to TS16949, ISO 14001 and 45000 standards using GPQ (Grammer Produces Quality) methodology (All functions)
Ensure the plant functions according to the Control Plans, the established policies and procedures and adheres to all safety, environmental, and quality standards.
Responsible for resolution of all safety related issues in a timely manner within the area
Monitor safety performance of the department and make improvements as required.
Ensure workforce has completed all safety related training requirements
Perform safety observation tours at scheduled intervals.
Maintain excellent housekeeping in your areas at all times.
Comply with all safety and environmental regulations
Quality
Ensure ALL Quality Gates/Quality Inspections/Error Proofing/FTQ Checks have been executed per the Process Control Plan every shift, every day.
Perform daily layered process audits, address findings immediately.
Approve all the Operator work instructions and work instruction revisions.
Investigate, communicate, and resolve quality issues promptly.
Use alarm and escalation process as defined
Implement containment activities in a timely manner.
Responsible for quality performance of the production lines as measured by KPIs on a daily basis.
Use KPI charts to document activity.
Perform scrap reviews on a daily basis and communicate/escalate issues.
Use KPI charts to document activity.
Execute Quality System Requirements, both Customer and Grammer GPQ system
Products/Volume/Effective planning and scheduling (man, machine and material) of production area to meet production plan.
Monitor hourly and daily throughput to ensure production plan adherence according to MPS and Production Plans.
Effectively communicate and work with all departments (maintenance, engineering, HR, quality, logistics and IT) to resolve issues in a timely manner.
Responsible for the proper training and certification of all operators, BCI, and inspectors supporting the production area
Maintain Production plan adherence, productivity, performance data on visual boards
Gemba walks
Cost
Approve and execute engineering and process change introduction into production
Identify and implement cost reduction ideas/Support Cost Reduction Roadmap
Lead kaizen workshop events, execute improvements identified
Achieve Mfg. KPIs for Safety, Quality, Volume, Cost, Scrap, Productivity
Understand, Track, and Meet Budget Commitments
Align resources amongst Business Units to meet Plant Priorities
Communication/Environment/Drive an atmosphere of trust, respect and accountability.
Train, coach, inspire, and engage Supervisors/Shift Leaders/Team Leaders
Effectively resolve and communicate issues to the team.
Effectively communicate and work with all department (maintenance, engineering, HR, quality, and IT) to resolve issues in a timely manner.
What you will bring along:
Bachelors Degree in a related field of study
A minimum of 5 years experience in a similar role
A minimum of 10 years experience in the Automotive industry or a similar large-scale manufacturing environment
Plant start-up or high product launch exposure a plus
Plastics experience preferred
Greenfield/Brownfield launch experience is a plus.
Experience in production management and lean manufacturing, production systems, Toyota production system
Experience in team management with leadership and coaching skills
Ability to build and manage a P&L budget. Knowledge in Finance.
Highly reciprocal with strong consultative, analytical, time management, and project management skills with the ability to influence, resolve complex problems, and identify systemic issues.
Experience handling difficult situations effectively, negotiate persuasively, communicate information and convey ideas clearly.
Initiate and develop important relationships based on trust and credibility.
Ability to independently drive innovation and foster the development of new ideas/approaches/methods.
What we can provide you:
Medical, Dental, and Vision coverage
Tuition reimbursement programs
401(k) match
Robust EAP services
Developmental opportunities
Much more!
Director of Retail Operations
Operations director job in Southaven, MS
Our firm has been engaged by a leading retail brand to identify an accomplished Director of Retail Operations to lead their multi-location retail division. This individual will be responsible for driving revenue growth, building high-performing teams, strengthening customer relationships, and developing sales strategies that align with company goals. The ideal candidate is a strategic thinker who excels in leadership, operational execution, and customer-focused retail performance.
Key Responsibilities
Lead retail sales management teams and indirectly oversee sales associates, digital sales, sales service representatives, and warehouse personnel.
Develop and implement a comprehensive retail sales strategy that supports organizational objectives and revenue targets.
Drive revenue growth by identifying new business opportunities and expanding relationships with existing customers.
Analyze performance metrics to identify trends, forecast sales, and adjust strategies as needed.
Collaborate cross-functionally with marketing, distribution, merchandising, customer service, and other internal departments to ensure cohesive business execution.
Recruit, train, coach, evaluate, and develop management-level talent; reward and discipline as necessary, including termination decisions when appropriate.
Conduct regular meetings with retail leadership to evaluate results, upcoming initiatives, and long-term planning.
Communicate sales reports, forecasts, and strategic updates to the Leadership Team
Partner with leadership to develop pricing and promotional strategies that maximize profitability.
Establish training and development programs that enhance skill growth and elevate team performance.
Build and maintain strong relationships with customers, vendors, and key partners within the retail furniture industry.
Remain informed on industry trends, competitive positioning, and new product offerings.
Demonstrate the company's core values: doing the right thing, humble servant leadership, teamwork, winning customers' hearts, and eliminating complexity.
Perform additional duties as required.
Qualifications
High School Diploma required; Bachelor's degree preferred.
8-10+ years of relevant retail operations experience; furniture retail experience strongly preferred.
Proven success in leading multi-location retail teams and driving measurable revenue growth.
Prior management experience required, with demonstrated ability to coach and develop leaders.
Proficiency with CRM systems, sales forecasting tools, and sales data analysis.
Strong communication, negotiation, analytical, and problem-solving skills.
Ability to prioritize effectively, meet competing deadlines, and perform in a fast-paced environment.
Physical Requirements
Prolonged periods of sitting and computer use, along with standing and walking during store visits.
Ability to effectively communicate in person, by phone, and electronically.
Ability to lift up to 25 lbs occasionally (products, promotional materials, equipment).
Visual acuity for reviewing reports and digital/paper documentation.
Intermodal Operations Manager
Operations director job in Memphis, TN
Mainstream Transportation has an exciting opportunity for an Intermodal Operations Manager in our Memphis, TN location. This position is responsible for building and maintaining an excellent service and business relationship with our customers and drivers.
Responsibilities Include:
* Provide leadership and direction for the Operations Department to ensure a high level of service and efficient and timely delivery of shipments
* Manage performance to meet customer specific metrics and goals, as well as special needs dictated by the customer
* Oversee and manage the professional development and productivity of staff members to ensure proper goals, and training are met
* Works collaboratively with other departments within the network
Desired Skills & Experience Include:
* 5+ years of Intermodal experience
* 3+ years of management experience preferred
* Strong prioritization and problem-solving skills
* Ability to work in a fast-paced environment
* Strong computer skills
* Excellent communication skills
* Ability to make decisions in fast paced environment
* Knowledge of transportation safety
EOE AA M/F/Vet/Disability
VP, Operations
Operations director job in Memphis, TN
At STAT Courier, we believe there is a better way to deliver what's important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.
What will your job look like?
The Vice President (VP), Operations is a visionary leader and strategic driver of operational excellence responsible for elevating the company by optimizing business processes, producing financial success, and spearheading transformative initiatives. The VP, Operations, is a polished executive who collaborates closely with business development to support client expansion, respond to RFPs, and participate in pricing and contracting decisions. Additionally, the VP, Operations ensures excellence in vendor management, quality control, and operational efficiency across logistics, field operations, and customer service.
Location: This position will be onsite daily in our Lake St. Louis location- 16 Hawk Ridge Drive, Lake St. Louis, MO
We are excited to welcome talent from across the country! Relocation benefits and assistance are part of our commitment to finding the right fit
What you'll do:
* Drive performance and operational synergy across logistics, field operations, customer service, and dispatch teams to ensure seamless execution and collaboration
* Lead innovation and technology adoption by integrating AI and emerging technologies to enhance efficiency, streamline decision-making, and optimize operational workflows
* Establish and enforce quality standards across all business operations, ensuring continuous improvement, compliance, and operational excellence
* Develop, monitor, and refine key performance indicators (KPIs) across all operational departments
* Implement and utilize advanced analytics and real-time dashboards to ensure transparency, accountability, and continuous improvement
* Leverage data to enable proactive adjustments to enhance productivity, cost-effectiveness, and service excellence
* Develop and optimize vendor relationships, oversee contract negotiations, performance management, and strategic partnerships to maintain quality and cost-effectiveness
* Partner with business development teams to identify growth opportunities, foster client relationships, and shape strategic initiatives for long-term expansion
* Strategically collaborate on pricing models and contract negotiations, balancing profitability, sustainability, and market competitiveness
* Oversee financial performance with P&L responsibility, ensuring operational effectiveness and profitability across business functions
* Manage budgeting, financial planning, insurance renewals, and investment strategies, aligning operational objectives with long-term fiscal goals
* Cultivate key stakeholder relationships, including clients, vendors, and internal teams, fostering trust, transparency, and long-term success
* Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
What you'll need:
Experience, Education & Certifications:
* Bachelor's Degree
* Minimum of 8- 10 years' experience in Operational Management and managing employees at all levels of the organization
* At least 5 years of experience in a senior leadership or executive role
* Experience establishing and managing all aspects of performance management and complex contracts with SLA's and government compliance
* Minimum of 3 years of experience with budget development, financial forecasting and P&L responsibility
Skills:
* Thorough knowledge of the transportation and courier industry or related fields
* Strong leadership, mentoring and coaching skills and strong conflict management skills
* Must be an analytical, proactive, and strategic critical thinker with ability to anticipate and resolve issues in a constructive manner
* Solid understanding of Operations leadership with a strong business and financial acumen
* Experience in developing, promoting, and building key relationships with all key stakeholders
* Ability to build consensus, develop policies, processes and procedures and maintain a high level of confidentiality
* Detail-oriented and ethical decision-making, ensuring integrity and accountability across operations.
* Exemplary interpersonal and written/oral communication skills and the ability to work with a variety of people and job positions
* Advanced computer skills; proficient with Microsoft Office Suite and adaptability to learn new systems
* Strong organization skills and ability to identify, prioritize, and respond to multiple deadlines
* Ability to work independently and demonstrates effective problem-solving skills
* Strong organizational skills, with the ability to prioritize, multitask, and meet demanding deadlines
Even better if you have...
* Prior project or contract management experience preferred
* Experience with Lean processes; Six Sigma Certification preferred
What's In it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Casual Dress Environment
Salary Min: $175,000
Salary Max: $225,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier's People & Culture.
Auto-ApplyDistrict Operations Director
Operations director job in Memphis, TN
SUMMARY OF RESPONSIBILITIES
The District Operations Director is responsible for overseeing the district portfolio and managing local team members. Key responsibilities include achieving financial objectives, enhancing employee engagement, and ensuring a positive experience for residents. As a collaborative business leader, the District Operations Director focuses on continuous improvement within the portfolio, developing team members, and providing effective leadership.
ESSENTIAL DUTIES
Foster a positive and inclusive team culture by implementing engagement initiatives, recognizing achievements, and encouraging open communication to enhance collaboration and morale.
Ensure that team members adhere to company policies and procedures.
Cultivate a strong and collaborative partnership among all departments to drive the achievement of company objectives through positive interactions and shared accountability. Departments include, but are not limited to, construction, accounting, central operations, human resources, sales, and service.
Effectively manage resident services by ensuring timely completion of service requests and adherence to KPIs. This includes coordinating maintenance efforts, tracking progress, and optimizing response times to deliver high-quality service.
Foster positive resident sentiment through effective communication, prioritize positive interactions, conduct resident outreach, and manage resident escalations efficiently.
Deliver financial success by consistently achieving financial targets in service excellence, effective collections, and fostering strong resident retention.
Effectively manage property-level expenses by negotiating vendor pricing, ensuring that service-related costs are competitive, and providing support and development to service leadership.
Achieve top line revenue goals by effectively managing available inventory, fostering a strong partnership with the sales, marketing, and pricing department.
Execute company operating procedures to achieve excellence in compliance within our local market.
Maintain an active real estate license and adhere to company real estate license requirements
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
Primarily working within an indoors office environment
May sit for several hours at a time and climb up and down stairs multiple times each day
Prolonged exposure to computer screens
Must travel throughout applicable market using personal vehicle
Occasional hands-on work and training required
REQUIRED EDUCATION AND EXPERIENCE
7+ years of progressive asset management or property management experience
5+ years proven management experience leading teams
Valid Driver's License
Intermediate Technology expertise (Microsoft Office Suite)
Ability to obtain Real Estate License within 90 days of hire date
General knowledge of budgeting and financial analysis
PREFERRED EDUCATION AND EXPERIENCE
Experience working in a fast pace, high-growth company
Degree in Business
Yardi software expertise
Strong Customer Service acumen & Conflict Management Experience
Above average ability to communicate with others, both verbally and in writing
Experience working in a cross-functional group, project management, and/or process improvement
REQUIRED KNOWLEDGE
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
REQUIRED SKILLS
Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Negotiation- Bringing others together and trying to reconcile differences.
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management- Managing one's own time and the time of others.
Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.
Speaking- Talking to others to convey information effectively.
Writing- Communicating effectively in writing as appropriate for the needs of the audience.
WORK STYLES & BEHAVIORS
Leadership- Job requires a willingness to lead, take charge, and offer opinions and direction.
Persistence- Job requires persistence in the face of obstacles.
Initiative- Job requires a willingness to take on responsibilities and challenges.
Achievement/Effort- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Attention to Detail- Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace.
FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
By applying to this position you are consenting to receive follow-up communication.
Auto-ApplyDirector of Mortgage Operations
Operations director job in Bartlett, TN
OBJECTIVE:
Works closely with the Mortgage Processing and Servicing Team to oversee daily operations of the mortgage department.
Manage mortgage operations staff by:
Coordinating overall workflow.
Developing, documenting, and updating processes and procedures to maximize efficiencies.
Ensuring appropriate training needs are met.
Creating and/or providing access to tools, resources, and guidelines.
Assisting with complex file issues and using these scenarios as learning opportunities.
Ensure that the mortgage department delivers the highest quality service possible.
Work with the mortgage management team to ensure compliance to mortgage regulations.
Write and update QC, Underwriting, and other In-House Lending Policies.
Serve as administrator for LOS and Servicing System. Program, test, and perform updates as necessary.
Build, maintain, and monitor vendor relationships to ensure that service level agreements are met and communication is efficient.
Research new products and services offered by vendors to the mortgage industry, including exploratory calls with the vendor and assessing cost vs. benefit.
Write proposals for senior management recommending consideration of new vendors.
Build, maintain, and monitor investor relationships to ensure that service level agreements are met and communication is efficient.
Set up and administrate mortgage vendor websites, including integration with LOS.
Build and maintain relationships with other credit union departments to build awareness and educate others on mortgage lending, as well as identify room for growth, efficiency, and improvement.
Work with SVP of Mortgage Lending, Sales Manager, and Marketing to develop products and procedures to enhance the credit union's product mix and boost overall loan sales.
Perform employee evaluations and monitor employees' progress.
Hire and retain the best personnel available.
Manage the incentive plan for mortgage operations staff.
Collaborate with the mortgage management team to set goals and plan for staffing needs.
Assist in developing a dynamic vision for the mortgage department that fits into the organizations short and long-term goals.
Provide leadership and set an example for employees concerning manner, dress and professionalism.
Commit to self-improvement via seminars, classes, and trade related readings.
Perform other related duties as assigned by the Senior Vice President of Mortgage Lending.
SKILL AND/OR QUALIFICATIONS:
A Bachelor's degree in Business related field, preferably with related Master's Degree. Extensive experience will be considered in the place of formal education.
An in-depth knowledge of mortgage lending and servicing.
3+ years of mortgage management experience.
Proven experience in managing a full service mortgage department.
PHYSICAL REQUIREMENTS:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Must be able to sit, stand, walk, talk, see and hear for extended periods of time.
The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls.
The ability to reach, move, lift or carry objects up to 10 lbs.
Local travel is occasionally required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
First South Financial Federal Credit Union is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, creed, religion, sex, national origin, age, veteran status, disability, or any other protected class.
Auto-ApplyManager, US DC Operations
Operations director job in Byhalia, MS
At Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household and commercial appliances, our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company.
We are seeking qualified candidates for a Manager, US DC Operations for our 2nd Shift - (Monday - Thursday 4:00 PM to 2:30 AM) at our Byhalia, Mississippi Distribution Center.
Responsibilities include:
Provide overall direction of assigned area of responsibility
Oversee daily departmental activities through supervisors and/or Coordinators
Provides input to management team relative to processes and performance
Maintains departmental performance within established performance metrices
Daily Management of scheduling labor needs for department
Efficiently utilizes the WMS system HighJump to manage work flow and staff
Ensures accurate and timely records and ensures compliance with HBB and Sarbanes-Oxley (SOX) requirements.
Basic Qualifications:
Bachelor's degree preferable in Supply Chain or Warehouse Management or equivalent education and experience.
4-7 years experience managing operations in similar DC environment
APICS Certification is desired.
WMS Experience
Must possess basic computer skills/Knowledge of warehouse management system preferred
Ability to communicate effectively both in writing and speech.
Must be able to manage multiple tasks and work in a demanding environment
Must possess solid written and communication skills
Our employees enjoy working in a drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *****************
Auto-ApplyDirector of Trolley Operations
Operations director job in Memphis, TN
Description EFFECTIVE DATE: 11/24/2025 FLSA: Exempt JOB TITLE: Director of Trolley Operations and Maintenance DEPARTMENT: Trolley AdministrationREPORTS TO: Chief Operating Officer JOB FUNCTION: Acts as the direct point of contact for MATA's trolley operations, including safety and security compliance. Provides planning, organization, and direction for day-to-day trolley operations consistent with state, local, and federal regulatory requirements. Facilitates the development of transportation strategy and policy in collaboration with the Chief Operating-Trolley Division Officer to develop and implement work priorities and standards for trolley operations. Oversees and provides direction for trolley operations training programs and preventative safety and security programs. ESSENTIAL DUTIES AND RESPONSIBLILITIES:
The primary responsibility of this position is to ensure safe, secure, and federal, state and local regulatory compliant operations and maintenance practices.
Provide direction for the day-to-day operations of MATA's trolley system. Manage and organize necessary activities, programs, and objectives to meet and evaluate the Trolley Administration Department (”Department”) goals, including on-time performance, ridership trends, and streetcar reliability.
Oversee the daily operations for trolley operations safety and security training programs. Establish, implement, and evaluate strategy, goals, and measures for such programs. Review and analyze daily and monthly reports concerning safety, security and training issues. Work hand-in-hand with the Safety Dept in developing an extremely safe operation with thorough accident investigations for vehicle, property, and on-the-job injuries.
Must have a working knowledge of all aspects of trolley system, including rolling stock, traction power substations, overhead contact system, rail repair, and regulatory requirements.
Manage and participate in the development and administration of the trolley operations and capital budgets. Prepare budget requests, approve expenditures, and implement adjustments as necessary.
Establish and implement procedures and work methods for the Department and employees, and continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures.
Direct and evaluate the Department's personnel through job performance evaluations and merit-based salary reviews. Work with employees to correct deficiencies and administer disciplinary action when warranted.
Analyze future personnel staffing needs and develop short- and long-term plans to meet those needs. Allocate manpower needs and select appropriate personnel accordingly in order to develop a safe and highly functional organization centered around cooperation and team-building.
Review statistical operational data to analyze and improve the efficiency of rail operations and control manpower absenteeism. Analyze daily and monthly reports related to road calls and assignments.
Represent MATA management in Department related union grievances and conduct first-level grievance actions of trolley employees. Must understand, interpret, and implement the Labor Agreement and work collaboratively in a union environment.
May be required to work weekends and nights and be on call 24 hours a day.
Plan and develop future operational services and capital projects, with up-to-date timelines and cost estimates, to ensure MATA leadership is fully aware of the Trolley Department's capabilities and feasible possibilities.
OTHER DUTIES AND RESPONSIBILITIES:
Oversee the operation of special services, including shuttle service, charters, special programs, and special events through direction and scheduling of staff.
Review work plans for employees and meet with staff to identify and resolve problems, assign work when necessary, and monitor the overall allocation of resources in the Department.
On an interim or emergency basis only, act in any other trolley position for which you have appropriate competencies.
Assume additional responsibilities as required.
MINIMUM QUALIFICATIONS:Education: Bachelor's degree in relevant discipline preferred. Overall experience may be considered in lieu of advanced education. Other:
Minimum 8 years' experience in transportation, with progressively increasing responsibilities, including a minimum of 5 years in rail transportation.
Experience in heritage (light) rail operations and maintenance.
Knowledge of traffic engineering principles, practices, and methods.
Considerable knowledge of applicable local, state, and federal policies, laws, and regulations.
Knowledge of the principles, practices, and procedures of public and business administration, as applied in a large organization.
Must be able to successfully use a personal computer and be proficient with Microsoft Office products, including SharePoint.
Ability to perform the same duties as those supervised and assist if necessary.
Should be able to understand, interpret and implement applicable portions of a labor agreement.
Must possess a current U.S. Commercial Driver's License Class A or B with “P” endorsement or be able to obtain one within three months of hiring.
Requires ability to handle numerous activities at one time and move between tasks. Able to organize tasks in accordance with company and department priorities and complete them efficiently and on time.
Ability to communicate effectively, both orally and in writing in English, is critical. Should be comfortable working with all levels of management and should possess strong interpersonal skills.
Must be willing to comply with MATA's Drug and Alcohol Policy.
Must always comply with safety protocols.
Environment:
Extensive sitting is required while using office equipment such as computers, phones, printers, or fax machines.
Some standing and walking during a normal workday will also be required as well as bending, stooping, kneeling, and crouching.
Most work will be performed in inside working conditions but should be able to tolerate changes in building environments such as with or without air conditioning or heating. as well as work outdoors in varying weather and environmental conditions including dust, engine fumes, and extreme noise levels.
May be required occasionally to move up to 50 pounds by lifting, carrying, pushing, pulling or otherwise repositioning objects.
Fingering and repetitive motions will be required for data entry, while picking items up or while filing.
Able to express or exchange ideas with others accurately and at an easily audible volume through the use of spoken words. Able to receive detailed information through oral communication or by phone at usual speaking levels and differentiate between sounds in the environment.
Close visual acuity to perform detail-oriented activities as well as acuity to perform activities at or within arm's reach with skill, control and accuracy such as preparing and analyzing data, viewing a computer screen or for significant reading of documents and other materials.
Will be required to respond to unexpected or emergency situations during all hours of operations.
The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Auto-ApplyDirector, Operations
Operations director job in Byhalia, MS
Purpose of the Role
The Director, Operations leads a hybrid operation that combines distribution execution with light manufacturing/value-add assembly, including activities such as holiday display builds, heated gear kitting, late-point kitting, and project-based production. This role is accountable for operational performance, labor and capacity planning, quality, safety, and leadership development across both value streams.
The Director serves as the operational integrator-ensuring inbound, outbound, and material-flow performance while managing high-volume, seasonal, and project-based build operations. This role supports the VP Operations in delivering strategic priorities, scaling capability, and improving cost, speed, and quality across the operation.
Key Responsibilities
Distribution Operations (Inbound, Outbound, Material Flow)
Lead daily operations for receiving, putaway, replenishment, picking, packing, shipping, and returns.
Ensure accurate and compliant execution of all distribution SOPs.
Develop labor plans and staffing strategies to meet fluctuating demand.
Drive performance across accuracy, productivity, service-level targets, and throughput.
Partner with Transportation, Supply Chain Planning, Inventory Control, and Customer Fulfillment teams to ensure on-time, in-full delivery.
Light Manufacturing / Value-Added Operations
Lead all light manufacturing and assembly activities, including:
Holiday display assembly
Heated gear kitting
Late-point/final kitting
Custom packaging and promotional builds
Retail-specific special project execution
Ensure accurate work instructions, quality inspections, BOM usage, and traceability.
Build scalable processes for seasonal and project-based volume changes.
Partner with Engineering and Product teams to execute pilot builds and launch new programs.
Leadership & People Development
Lead and develop a multi-layer team including Operations Managers, Supervisors, Team Leads, and hourly teams.
Build a culture of extreme ownership, high accountability, transparent communication, and continuous improvement.
Drive leadership bench strength, succession planning, and internal promotions.
Partner with Talent Management, ER, and L&D to build leadership capability across all levels.
Strategic, Continuous Improvement & Operational Scaling
Translate the VP's strategy into operational roadmaps, peak plans, capacity models, and staffing frameworks.
Use Lean, CI, and problem-solving tools to elevate performance across both distribution and value-add operations.
Identify and eliminate waste through standard work, 5S, process flow design, takt time planning, and line balancing.
Improve throughput, accuracy, cost-per-unit, and overall customer experience.
Lead cross-functional initiatives that improve speed, agility, and process stability.
Financial & Performance Accountability
Own operational budget for labor, materials, supplies, special projects, and light manufacturing activities.
Track and deliver on cost-per-unit, productivity goals, quality performance, labor efficiency, and build-throughput.
Support capital projects including equipment, layout changes, and facility upgrades.
Provide weekly and monthly operational reporting to the VP Operations with clear insights, trends, and recommendations.
Key Competencies
Drive Execution: Ensures consistent operational performance across multiple value streams.
Drive Growth & Innovation: Anticipates evolving business needs and creates scalable solutions.
Build High Performing Teams: Coaches leaders and builds effective succession pipelines.
Collaborative Relationships: Partners cross-functionally to deliver aligned results.
Build Organizational Capacity: Creates systems, processes, and structures that scale with business growth.
Continuous Improvement Mindset: Uses data and lean principles to drive improvement.
Qualifications
Required
Bachelor's degree in Operations, Supply Chain, Engineering, Business, or related field.
10+ years of leadership experience in distribution, assembly, or mixed manufacturing environments.
Experience managing leaders (Managers, Supervisors) in high-volume operations.
Strong analytical skills with proficiency in operational metrics, labor models, and system-based planning.
Demonstrated experience scaling operations through peak season, promotional cycles, or project-driven work.
Strong communication, influencing, and change-management capability.
Preferred
Experience in retail promotional build, kitting, assembly, or customization environments.
Lean, Six Sigma, or CI certification.
Experience with WMS/LMS systems, ERP, and production workflow tools.
Background leading mixed-mode operations (distribution + assembly under one structure).
Success Measures
Throughput, accuracy, and service-level achievement in distribution.
Successful execution of seasonal builds and special projects.
Cost-per-unit and productivity improvements.
Leadership bench strength and retention.
Safety performance and quality outcomes.
Year-over-year improvement in operational capability and process stability.
Milwaukee Tool is an equal opportunity employer.
Auto-ApplyDirector Operations II
Operations director job in Memphis, TN
With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay * Meal and Transportation Benefits * *401(k) retirement plan with company match * *Company paid life insurance
* *Tuition reimbursement
* Employee assistance program
* Training and exciting career growth opportunities
* Referral program - refer a friend and earn a bonus
* Benefits may vary by position so ask your recruiter for details.
Airport Location: Memphis Airport
Advertised Compensation: $80,257.00 to $100,321.00
Purpose:
The purpose of the Director of Operations II role is to direct all revenue generating and operations activities of the location, primarily through a team of restaurant managers and support staff, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned F&B Multi-Unit Manager(s), General Manager(s)and staff accountable. The DO-II is responsible for building a successful relationship with the Landlord, Unions, DBE/Joint Venture Partners, and other stakeholders. The DO-II uses broad discretion and judgement to make great leadership decisions.
Essential Functions:
Open and Close
* Ensures all F&B Multi-Unit Managers, GMs and leadership staff recognize the importance of preparing each restaurant for next day opening, holding leaders accountable for executing all closing and opening checklist/requirements
* Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
* Develops, maintains, and fosters growth of landlord, brand and DBE partner relationships
Staffing/Deployment
* Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone. Promotes HMSHost as an employer of choice within the local community
* Authorizes hiring, firing, advancement, promotion or any other status change of location associates
* Responsible for scheduling managers to ensure the branch has a leader-decision maker on site during all hours of operations, and that all restaurants have a person-in-charge on site during all operating hours.
* Holds F&B Multi-Unit Managers, GMs and leadership staff accountable for on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes. Ultimate accountability for ensuring the collection of terminated employee badges, communicating terminations to HR
* Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives; accepts, understands, adopts, trains and champions all Employee Engagement behaviors
* Supports company recognition initiatives and develops and implements plans that will motivate and recognize restaurant staff for their contributions and performance, including using Shout-Out tools and materials.
* Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
* Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants
* Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives
* Regularly meets and collaborates with the VPO/RDO about issues, decisions, people, and strategy, communicates leadership's vision and goals to branch leadership.
* Engages with Ops Controller and regional leadership on financial decisions and enacting needed controls. Makes purchasing decisions for repairs, maintenance and supplies. Is aware of Loss prevention concerns and escalates those concerns to LP personnel.
Product Availability/Working Equipment
* Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
* Ensures restaurants receive goods, process invoices, contact vendors for supply chain issues/product availability.
* Ensures F&B Multi-Unit Managers, GMs and leadership staff are proficient in company used tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
* Monitor/maintain restaurant equipment, schedule routine service or repairs as needed.
* Champions minimization of waste, records as needed and participates in food donation program.
Brand Knowledge/Proficiency
* Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary
* Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
* Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
* Develops and implements creative strategies to increase revenue
Visual/Vibe/Appeal
* Manages the day-to-day activities of associates within the branch
* Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
* Recognizes, understands, and utilizes subordinate leaders' strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
* Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed
* Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.
Safety
* Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
* Holds F&B Multi-Unit Managers, GMs and leadership staff accountable for ensuring all safety standards are understood and met
* Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.
* Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
Important information, reporting relationship, and similar roles
* The Director of Operations - II position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
* The position typically reports to the Regional Director of Operations within the assigned region.
* The Director of Operations - II position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor GM and restaurant associates' work activities during these different days and times.
* The Director of Operations - II position is the first position in a series of branch level leadership positions of increasing scope and complexity.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").
Nearest Major Market: Memphis
Operations Manager
Operations director job in Memphis, TN
Job Description
CORT Furniture Rental is hiring a full-time Operations Manager in Memphis, Tennessee. The Operations Manager is responsible for overseeing all aspects of warehouse and transportation operations within the district. This includes managing daily workflows, ensuring compliance with safety and regulatory standards, optimizing labor and delivery schedules, and driving operational efficiency. The Operations Manager leads warehouse and delivery teams, manages inventory and fleet assets, and ensures alignment with company goals.
This is an onsite position performed from the CORT distribution center.
Salary: $55,000-$65,000 / year depending on experience. This role is also eligible for a bonus plan.
Schedule: Monday-Friday, 7AM - 5PM. Saturdays may be required as needed.
Responsibilities
Daily Operational Planning: Plans and adjusts daily workload for warehouse and delivery teams to meet business demands, audits, cycle counts, and safety compliance.
Routing, Scheduling & Dispatching: Schedules deliveries and labor hours, maintains availability, and routes trucks efficiently. Provides real-time support to service centers, delivery team, and customers. May conduct delivery pre-calls to customers. Follows up on any issues with deliveries or pickups. Ensures compliance with routing software and delivery KPIs.
Team Leadership: Coaches, trains, and motivates staff; manages performance and fosters a culture of accountability and continuous improvement.
Interviewing and Onboarding: Participates in the recruitment, onboarding, and training of warehouse and delivery personnel. Provides ongoing coaching and performance feedback to support employee development and operational excellence.
Inventory and Asset Management: Oversees inventory accuracy, cycle counts, and movement of goods; ensures compliance with Days in Location goals.
Fleet and Equipment Oversight: Ensures vehicle inspections, maintenance, and DOT compliance; manages warehouse equipment and safety gear. Coordinates with third-party vendors for transportation or equipment servicing.
Budgeting, Forecasting and Cost Control: Manage and forecast warehouse and payroll costs to ensure alignment with district financial goals. Monitor daily expenditures, analyze cost trends, and implement strategies to meet or exceed monthly EBIT forecasts. Proactively plan and collaborate with leadership to
maintain budget discipline and drive operational efficiency.
Safety and Compliance: Leads safety initiatives, conducts audits, and ensures adherence to TMS and DOT standards.
Customer Service and Issue Resolution: Acts as escalation point for customer issues; collaborates with internal teams to ensure satisfaction.
Administrative Duties: Manages paperwork, payroll, and reporting; uses tools to track KPIs and support decision-making.
Project Management: Leads warehouse improvement projects, including layout optimization, rack planning, and inventory reorganization.
Cross-Functional Collaboration: Interfaces with sales, asset management, and customer service teams to align operational goals.
Other duties as assigned.
Qualifications
High School Diploma or GED equivalent; college degree preferred
3-5 years of experience in warehouse or distribution management
Strong understanding of logistrics, safety, and compliance standards
Physically able and willing to move furniture indoors, outdoors, up or down stairs and in all weather conditions; ability to lift 100+ pounds with a partner
21 years of age or older
Valid and current driver's license in the state of residency
Ability to comply with Federal Motor Carriers Safety Administration regulations
Ability to maintain a valid DOT Medical Evaluator Certificate, which includes passing a physical and drug screening
Ability to successfully pass a road test based on FMCSA/CORT requirements
Acceptable MVR per CORT's Safe Driving Standards
Ability to successfully pass a road test based on FMCSA/CORT requirements
Minimum 3 months professional experience driving a 24-foot box truck or larger commercial vehicle
Acceptable MVR per CORT's Safe Driving Standards
Senior Operations Supervisor - 2nd Shift
Operations director job in Horn Lake, MS
Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
2nd Shift, Monday - Friday, 3:00pm - 11:30pm
As the Senior Operations Supervisor you will focus on building a culture that supports high employee morale and ensures company policies and procedures are met. We want to utilize your experience to improve employee engagement and maintain clear and frequent communication at every level.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
Establish work schedules, assign jobs and train staff
Guide, counsel and encourage employees; improve potential and champion high standards
Establish and maintain effective relationships with onsite customers and other key partners
Provide a safe and secure work environment through training and safety inspections
Assist with evaluating employee performance, providing written and verbal feedback
Implement and carry out all company policies, procedures and standards
What you need to succeed at GXO:
At a minimum, you'll need:
3 years of relevant experience
Experience with Microsoft Office and computerized scanner equipment
Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
It'd be great if you also have:
Bachelor's degree in Logistics or a related field, or equivalent related work or military experience
3 years of managerial/supervisory experience
Bilingual English/Spanish
Experience in an AS9100 or ISO environment
Warehousing or Third-Party Logistics (3PL) experience
Solid problem-solving skills
Proven ability to follow, promote and implement safety programs
This job requires the ability to:
Lift objects of various shapes, sizes and weights
Stand, sit or walk for extended periods of time
Reach (including above your head), bend, stoop, climb, push, pull, twist, squat and kneel
Handle or manage tools or equipment
Tolerate hot or cold warehouse environments
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
Senior Operations Supervisor - 2nd Shift
Operations director job in Horn Lake, MS
Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
2nd Shift, Monday - Friday, 3:00pm - 11:30pm
As the Senior Operations Supervisor you will focus on building a culture that supports high employee morale and ensures company policies and procedures are met. We want to utilize your experience to improve employee engagement and maintain clear and frequent communication at every level.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
* Establish work schedules, assign jobs and train staff
* Guide, counsel and encourage employees; improve potential and champion high standards
* Establish and maintain effective relationships with onsite customers and other key partners
* Provide a safe and secure work environment through training and safety inspections
* Assist with evaluating employee performance, providing written and verbal feedback
* Implement and carry out all company policies, procedures and standards
What you need to succeed at GXO:
At a minimum, you'll need:
* 3 years of relevant experience
* Experience with Microsoft Office and computerized scanner equipment
* Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
It'd be great if you also have:
* Bachelor's degree in Logistics or a related field, or equivalent related work or military experience
* 3 years of managerial/supervisory experience
* Bilingual English/Spanish
* Experience in an AS9100 or ISO environment
* Warehousing or Third-Party Logistics (3PL) experience
* Solid problem-solving skills
* Proven ability to follow, promote and implement safety programs
This job requires the ability to:
* Lift objects of various shapes, sizes and weights
* Stand, sit or walk for extended periods of time
* Reach (including above your head), bend, stoop, climb, push, pull, twist, squat and kneel
* Handle or manage tools or equipment
* Tolerate hot or cold warehouse environments
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
Regional Operations Manager
Operations director job in West Memphis, AR
Full job description
Regional Operations Manager - Logistics & Warehouse Services
Travel: 75%+ (Multi-State, Overnight/Weekly Stays Required)
About Us
At Precision Lumping Services, we specialize in third-party logistics (3PL), inbound and outbound freight handling, and production-based unloading services. With multiple sites across several states, we pride ourselves on operational excellence, safety, and building long-term client relationships. We're seeking a dynamic Regional Operations Manager to join our leadership team and oversee operations across multiple warehouses and distribution centers.
Position Overview
The Regional Operations Manager will oversee day-to-day operations across multiple client locations within a designated geographic region. This role is highly travel-intensive (75%+ with overnight stays) and requires a hands-on leader who can ensure consistency, compliance, and high performance across all sites. The ideal candidate will have strong logistics/warehouse experience, excellent leadership skills, and the ability to build and coach high-performing teams.
Key Responsibilities
Oversee and support operations across multiple warehouses, DCs, and client sites.
Ensure execution of unloading, palletizing, and other production-based warehouse services in line with client expectations.
Partner with site leads and supervisors to resolve staffing, safety, performance, and service issues.
Conduct regular site visits to audit processes, deliver training, and ensure compliance with safety protocols and company standards.
Serve as an escalation point for client concerns and strengthen relationships at the local and regional levels.
Monitor and analyze KPIs, labor metrics, and site profitability, implementing improvements where needed.
Recruit, onboard, and train employees and site leadership.
Roll out operational initiatives, pilot programs, and process improvements across the region.
Promote a culture of accountability, teamwork, and continuous improvement.
Qualifications
Experience: 3-5+ years in warehouse/logistics/3PL leadership, with multi-site management preferred.
Education: Associate degree required; Bachelor's degree in Business, Logistics, or related field strongly preferred.
Travel: Must be willing and able to travel 75%+ with weekly overnight stays.
Language: Bilingual (English/Spanish) strongly preferred.
Skills & Knowledge:
Strong leadership and team development capabilities.
Client-focused with excellent communication and problem-solving skills.
Knowledge of 3PL operations, inbound/outbound freight, and production unloading.
Proficient in Microsoft Office and warehouse productivity tools.
Familiar with OSHA standards and warehouse safety compliance.
Why Join Us?
At Precision, we are building something greater than just a logistics operation-we're building a culture of performance, accountability, and growth. As Regional Operations Manager, you'll play a critical role in shaping our success across multiple states and ensuring our clients receive industry-leading service.
If you're a motivated, results-driven leader with the ability to thrive in a fast-paced, travel-heavy environment, we want to hear from you.
Apply today and take the next step in your logistics leadership career with Precision.
Job Type: Full-time
Pay: From $84,000.00 per year
Work Location: Multi-State
#hc194639
Sr. Director - Care Coordination/Care Transitions
Operations director job in Hernando, MS
If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.
The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.
What you will do
Leads the strategic design and implementation of system-wide care management programs to ensure optimal clinical and financial outcomes for the MLH patient population.
Oversees the planning, execution, and continuous improvement of case management and care coordination processes across all MLH facilities.
Directs system-level initiatives to reduce extended length of stay and improve patient throughput, especially for complex discharge scenarios.
Champions patient-centered care initiatives that align with MLH's mission and promote efficient use of clinical resources.
Serves as a senior advisor to MLH executive leadership on regulatory trends, policy changes, and their impact on care delivery and financial performance.
Defines and standardizes roles, workflows, and performance expectations for case managers and social workers across the enterprise.
Develops integrated care coordination models that support seamless transitions of care between inpatient, outpatient, community, and MLH-affiliated entities (e.g., Alliance).
Collaborates with clinical departments to embed care management principles into service lines and care pathways.
Leads system-wide planning and response efforts for regulatory audits, ensuring compliance and minimizing financial exposure.
Partners with Patient Financial Services, Corporate Compliance, and Clinical Operations to enhance revenue cycle performance and care documentation practices.
Works closely with system finance and contracting teams to evaluate payer agreements and identify opportunities for revenue optimization and care alignment.
Education Qualifications
Master's Degree Clinical
Master's Degree Business Administration
Experience Qualifications
Five (5) years in clinical health care setting, including direct experience in care coordination, discharge planning, patient advocacy, and resource utilization.
7-9 years Social Work Eight (8) years of progressively responsible and leadership in social work, case management or nursing administrative
Preferred: Work with EPIC EHR
Skills and Abilities
Executive presence and strategic communication skills, with the ability to serve as a trusted advisor to MLH system leadership.
Deep understanding of regulatory policies, healthcare reform initiatives, patient care delivery models, and advanced care management strategies.
Proven expertise in clinical data analysis, performance metrics, and outcomes-based research to drive system-wide improvements.
Exceptional oral and written communication skills, with the ability to influence and collaborate across diverse stakeholder groups.
Strong working knowledge of financial management, strategic planning, and operational forecasting in a complex healthcare environment.
Insight into internal and external forces shaping healthcare delivery, including policy, market dynamics, and community needs.
Extensive knowledge of reimbursement practices, payer regulations, and value-based care models.
Demonstrated leadership capabilities in coaching, mentoring, and navigating complex organizational challenges with resilience and diplomacy.
Comprehensive understanding of care management systems, regulatory compliance, and standards of practice in case management and social work.
Mastery of healthcare management principles, including budgeting, workforce planning, and operational oversight of large-scale clinical programs.
Licenses and Certifications
Care Guidelines Specialist - ISC-GRC - Millman Care Guidelines
Licensed Clinical Social Worker Tennessee - Tennessee Board of Social Workers
Accredited Case Manager - American Case Management Association
Case Manager - The Commission for Case Manager Certification
Licensed Master Social Worker Mississippi - Mississippi Board of Examiners for Social Workers
Licensed Advanced Practice Social Workers Tennessee - Tennessee Board of Social Workers
Licensed Master Social Worker Tennessee - Tennessee Board of Social Workers
Registered Nurse Arkansas - Arkansas State Board of Nursing
Registered Nurse Mississippi - Mississippi Board of Nursing
Registered Nurse Tennessee - Tennessee Board of Nursing
Supervision Provided by this Position
Manages system utilization review team and facility level case management leadership.
Physical Demands
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
Auto-ApplyOperations Manager
Operations director job in Memphis, TN
CORT Furniture Rental is hiring a full-time Operations Manager in **Memphis, Tennessee** . The Operations Manager is responsible for overseeing all aspects of warehouse and transportation operations within the district. This includes managing daily workflows, ensuring compliance with safety and regulatory standards, optimizing labor and delivery schedules, and driving operational efficiency. The Operations Manager leads warehouse and delivery teams, manages inventory and fleet assets, and ensures alignment with company goals.
This is an onsite position performed from the CORT distribution center.
**Salary** **:** $55,000-$65,000 / year depending on experience. This role is also eligible for a bonus plan.
**Schedule:** Monday-Friday, 7AM - 5PM. Saturdays may be required as needed.
**What We Offer**
+ Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
+ 401(k) retirement plan with company match
+ Paid vacation, sick days, and holidays
+ Company-paid disability and life insurance
+ Tuition reimbursement
+ Employee discounts and perks
+ Career growth and mentorship opportunities
**Responsibilities**
+ **Daily Operational Planning:** Plans and adjusts daily workload for warehouse and delivery teams to meet business demands, audits, cycle counts, and safety compliance.
+ **Routing, Scheduling & Dispatching:** Schedules deliveries and labor hours, maintains availability, and routes trucks efficiently. Provides real-time support to service centers, delivery team, and customers. May conduct delivery pre-calls to customers. Follows up on any issues with deliveries or pickups. Ensures compliance with routing software and delivery KPIs.
+ **Team Leadership:** Coaches, trains, and motivates staff; manages performance and fosters a culture of accountability and continuous improvement.
+ **Interviewing and Onboarding:** Participates in the recruitment, onboarding, and training of warehouse and delivery personnel. Provides ongoing coaching and performance feedback to support employee development and operational excellence.
+ **Inventory and Asset Management:** Oversees inventory accuracy, cycle counts, and movement of goods; ensures compliance with Days in Location goals.
+ **Fleet and Equipment Oversight:** Ensures vehicle inspections, maintenance, and DOT compliance; manages warehouse equipment and safety gear. Coordinates with third-party vendors for transportation or equipment servicing.
+ **Budgeting, Forecasting and Cost Control:** Manage and forecast warehouse and payroll costs to ensure alignment with district financial goals. Monitor daily expenditures, analyze cost trends, and implement strategies to meet or exceed monthly EBIT forecasts. Proactively plan and collaborate with leadership to maintain budget discipline and drive operational efficiency.
+ **Safety and Compliance:** Leads safety initiatives, conducts audits, and ensures adherence to TMS and DOT standards.
+ **Customer Service and Issue Resolution:** Acts as escalation point for customer issues; collaborates with internal teams to ensure satisfaction.
+ **Administrative Duties:** Manages paperwork, payroll, and reporting; uses tools to track KPIs and support decision-making.
+ **Project Management:** Leads warehouse improvement projects, including layout optimization, rack planning, and inventory reorganization.
+ **Cross-Functional Collaboration:** Interfaces with sales, asset management, and customer service teams to align operational goals.
+ Other duties as assigned.
**Qualifications**
+ High School Diploma or GED equivalent; college degree preferred
+ 3-5 years of experience in warehouse or distribution management
+ Strong understanding of logistrics, safety, and compliance standards
+ Physically able and willing to move furniture indoors, outdoors, up or down stairs and in all weather conditions; ability to lift 100+ pounds with a partner
+ 21 years of age or older
+ Valid and current driver's license in the state of residency
+ Ability to comply with Federal Motor Carriers Safety Administration regulations
+ Ability to maintain a valid DOT Medical Evaluator Certificate, which includes passing a physical and drug screening
+ Ability to successfully pass a road test based on FMCSA/CORT requirements
+ Acceptable MVR per CORT's Safe Driving Standards
+ Ability to successfully pass a road test based on FMCSA/CORT requirements
+ Minimum 3 months professional experience driving a 24-foot box truck or larger commercial vehicle
+ Acceptable MVR per CORT's Safe Driving Standards
**About CORT**
CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.
For more information on CORT, visit ******************** .
**Working for CORT**
For more information on careers at CORT, visit *************************
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.
CORT participates in the E-Verify program.
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.
EEO/AA Employer/Vets/Disability
Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.
Regional Operations Manager
Operations director job in West Memphis, AR
Full job description
Regional Operations Manager - Logistics & Warehouse Services
Travel: 75%+ (Multi-State, Overnight/Weekly Stays Required)
About Us
At Precision Lumping Services, we specialize in third-party logistics (3PL), inbound and outbound freight handling, and production-based unloading services. With multiple sites across several states, we pride ourselves on operational excellence, safety, and building long-term client relationships. We're seeking a dynamic Regional Operations Manager to join our leadership team and oversee operations across multiple warehouses and distribution centers.
Position Overview
The Regional Operations Manager will oversee day-to-day operations across multiple client locations within a designated geographic region. This role is highly travel-intensive (75%+ with overnight stays) and requires a hands-on leader who can ensure consistency, compliance, and high performance across all sites. The ideal candidate will have strong logistics/warehouse experience, excellent leadership skills, and the ability to build and coach high-performing teams.
Key Responsibilities
Oversee and support operations across multiple warehouses, DCs, and client sites.
Ensure execution of unloading, palletizing, and other production-based warehouse services in line with client expectations.
Partner with site leads and supervisors to resolve staffing, safety, performance, and service issues.
Conduct regular site visits to audit processes, deliver training, and ensure compliance with safety protocols and company standards.
Serve as an escalation point for client concerns and strengthen relationships at the local and regional levels.
Monitor and analyze KPIs, labor metrics, and site profitability, implementing improvements where needed.
Recruit, onboard, and train employees and site leadership.
Roll out operational initiatives, pilot programs, and process improvements across the region.
Promote a culture of accountability, teamwork, and continuous improvement.
Qualifications
Experience: 3-5+ years in warehouse/logistics/3PL leadership, with multi-site management preferred.
Education: Associate degree required; Bachelor's degree in Business, Logistics, or related field strongly preferred.
Travel: Must be willing and able to travel 75%+ with weekly overnight stays.
Language: Bilingual (English/Spanish) strongly preferred.
Skills & Knowledge:
Strong leadership and team development capabilities.
Client-focused with excellent communication and problem-solving skills.
Knowledge of 3PL operations, inbound/outbound freight, and production unloading.
Proficient in Microsoft Office and warehouse productivity tools.
Familiar with OSHA standards and warehouse safety compliance.
Why Join Us?
At Precision, we are building something greater than just a logistics operation-we're building a culture of performance, accountability, and growth. As Regional Operations Manager, you'll play a critical role in shaping our success across multiple states and ensuring our clients receive industry-leading service.
If you're a motivated, results-driven leader with the ability to thrive in a fast-paced, travel-heavy environment, we want to hear from you.
Apply today and take the next step in your logistics leadership career with Precision.
Job Type: Full-time
Pay: From $84,000.00 per year
Work Location: Multi-State
Sr Director Medical Staff Services
Operations director job in Hernando, MS
If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.
Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP.Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do
Provides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department. Directs and supervises Director,Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals.
Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation and Information Technology. Considers impact to, and promotes adoption by the Medical Staff and Allied Health Practitioners.
In collaboration and with direction from system leadership, implements key strategic objectives for all aspects of health care quality improvement involving the Medical Staff and Allied Health Practitioners.
Oversees all Medical Staff programs related to Credentialing, Privilgeing, Peer Review, Professinal Practice Evaluations, and Professional Conduct for ahderence to Medical Staff Governance and regulatory standards. Encompasses approximately 2,350 practitioners holding privilges at Memphis and Olive Branch hospitals.
Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight. Demonstrates understanding of regulatory standards and governance to lead associates in MSSD.
Executes strategy by enacting objectives and operational tactics within areas of responsibility.
Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies.
Promotes confidentiality and protection of privilege afforded to practitioners per applicale laws.
Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes.
Prepares, reviews, and approves departments' proposed annual budgets and explains significant variances to Sr. Vice President. Identifies areas of improvement or opportunity for clinical and financial improvement in areas throughout the hospital via comparative benchmarking and quality initiatives.
Monitors and evaluates Associate performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment.
Develops MLH staff through orientation, training, and education in principles of process improvement. Promotes, maintains, demonstrates and communicates the value of self-development and enhancement of the professional competency of staff through quality improvement activities and other educational opportunities.
Education/Formal Training Requirements
Bachelor's Degree Business Administration
Bachelor's Degree Public Health Administration
Bachelor's Degree Healthcare Administration
Master's Degree Business Administration
Master's Degree Public Health Administration
Master's Degree Healthcare Administration
Work Experience Requirements
5-7 years Interacting with providers, senior administrative staff and board of trustees
5-7 years Management
System level quality programs
Training others in tools and techniques of Quality Improvement
Licenses and Certifications Requirements
Six Sigma Black Belt - The Council for Six Sigma Certification
Knowledge, Skills and Abilities
Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements.
Demonstrated knowledge of Informatics, EMR technology, data analysis, and other electronic applications to execute strategies based on system priorities.
Strong background in quality, benchmarking, and data analysis, teambuilding and budgeting.
Working understanding and knowledge of hospital/healthcare operations and strategy as it relates to quality, accreditation, and quality improvement performance.
Familiarity with medical terminology required.
Possess effective collaborative skills, negotiation and influencing skills, goal-setting, conflict resolution, staff development, and customer service skills.
Excellent interpersonal, written, and oral communications skills.
Strong management and leadership skills.
Ability to adapt and respond to complex, fast paced, rapid growth/results oriented environment.
Ability to communicate and work with physicians, nurses, managers, and other related departments.
Ability to develop and effectively manage change as well as build consensus.
Ability to work independently, exercise appropriate action and good business judgment.
Ability to troubleshoot problems and follow up appropriately.
Ability to simultaneously lead and manage multiple high priority projects and responsibilities.
Ability to analyze and evaluate data and problems, develop alternative solutions and identify trends and patterns.
Supervision Provided by this Position
Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality coordinator, and additional support staff.
Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement.
Physical Demands
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
Auto-Apply