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Pharmacy Operations Manager
Walgreens 4.4
Operations director job in Lansing, MI
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 16h ago
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VP, Pharmacy Hub Operations
Centerwell
Operations director job in Lansing, MI
**Become a part of our caring community and help us put health first** Provides executive leadership to Humana. The Vice President of Pharmacy Hub Operations will lead the strategic design, implementation, and management of our pharmacy hub services. This role is responsible for ensuring seamless patient access to medications through efficient benefits verification, prior authorization, financial assistance, logistics coordination, and patient support programs. The VP will oversee operational excellence, compliance, technology integration, and stakeholder engagement to deliver a best-in-class experience for patients, providers, and partners.
The Vice President, Pharmacy Hub Operations will report directly to Pharmacy President Bethanie Stein. With the build out of this new business, the initial direct reports will be 5 associates, but we expect a total org of 300 by the end of 2026.
**Key Responsibilities**
- _Strategic Leadership:_
+ Develop and execute the vision and roadmap for pharmacy hub operations aligned with organizational goals.
+ Drive innovation in hub services through technology, automation, and process optimization.
- _Operational Management:_
+ Oversee day-to-day hub operations including benefits verification, prior authorization, financial assistance, and patient onboarding.
+ Ensure compliance with regulatory requirements, HIPAA, and industry standards.
- _Technology & Process Optimization:_
+ Partner with IT and product teams to implement digital solutions that streamline workflows and improve patient/provider experience.
+ Leverage data analytics for performance monitoring and continuous improvement.
- _Stakeholder Engagement:_
+ Collaborate with manufacturers, specialty pharmacies, payers, and providers to ensure smooth coordination and service delivery.
+ Serve as the primary liaison for internal and external stakeholders on hub-related initiatives.
- _Team Leadership:_
+ Build and lead a high-performing team, fostering a culture of accountability, innovation, and patient-centricity.
+ Provide coaching, mentorship, and professional development opportunities.
**Use your skills to make an impact**
**Key Candidate Qualifications**
Required
+ Bachelor's degree in Pharmacy, Healthcare Administration, Business, or related field; advanced degree preferred
+ 10+ years of experience in pharmacy hub operations, specialty pharmacy, pharmacy supply chain, or patient support programs, with at least 5 years in a senior leadership role
+ Deep understanding of manufacturer programs, pharmacy benefit structures, prior authorization processes, and patient assistance programs
+ Proven track record of leading large-scale operations and implementing technology-driven solutions, and standing up new programs and products
+ Strong analytical, strategic thinking, and communication skills
+ External client facing experience
Preferred
+ Master's degree
+ Knowledge of hub, pharmacy, and PBM operations
+ Experience with digital pharmacy platforms and hub technology solutions
+ Knowledge of compliance and regulatory frameworks in pharmaceutical services
+ Ability to manage complex stakeholder relationships and negotiate effectively
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
Application Deadline: 02-19-2026
**About us**
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
$131k-223k yearly est. 1d ago
Director of Fixed Route Operations
Yeo & Yeo HR Advisory Solutions
Operations director job in Kalamazoo, MI
Are you driven by a passion for public service and energized by the fast pace of transit operations? If so, read on!
About Us
Metro is the public transportation provider serving Kalamazoo County, with a history that stretches back to 1900. Over the past 50 years, we've evolved into a modern, accessible, and community‑focused transit system. Metro operates 21 fixed‑route bus lines across the Kalamazoo area, including the cities of Kalamazoo, Portage, and Parchment, as well as major institutions like Western Michigan University and Kalamazoo Valley Community College. Our fleet includes 46 fixed‑route buses. We also operate Metro Connect, a federally mandated, county‑wide ADA paratransit service that provides curb‑to‑curb transportation for seniors and individuals with disabilities.
About the Role
The Operations Division provides a fixed-route bus service, which includes approximately 2.0 million rides annually. The Director of Fixed Route Operations works collaboratively with the leadership team in carrying out organizational strategy by setting policies, procedures, and directions within the Operations Division. The Division includes approximately 94 employees. A strong communicator, leader, and team-builder is needed to oversee this complex operation.
Key Responsibilities
Oversees the day-to-day route operations, including managing the dispatch center and staff, and managing inter-departmental and community-based projects.
Ensures sound public relations and responsive customer service by analyzing adequacy of customer service procedures, resolving problems, and determining communication methods.
Develops and implements short- and long-range plans, policies, and procedures for the organization.
Provides direction, oversight, and consultation to supervisors and managers regarding operational work responsibilities such as route planning, driver scheduling, staffing, equipment updates/purchases, safety, and personnel issues.
Collect, manage, and analyze data to improve operations and create reports for the board and for state/federal grants.
Implement and ensure compliance with the CBA and assist in the management of the grievance process.
Cultivates and maintains strong relationships and promotes a collaborative team environment with Metro's Leadership Team, division managers and employees, and external government agencies.
Ensure compliance with local, state, and federal regulations, such as overseeing ADA coordination and following OSHA safety standards.
Partners with human resources relating to performance management, progressive discipline, attendance practices, policies, staffing, and terminations; provide positive and constructive training, coaching, and feedback to employees.
Collaborates with management to develop and support a strong succession-planning program within the organization.
About You
The ideal candidate for this role is passionate and knowledgeable about transit, an excellent leader, analytical, and thrives in a fast-paced environment.
Applications are requested by February 8th, 2026.
$76k-135k yearly est. Auto-Apply 18d ago
Director, Field Strategy & Operations (Everest)
Otsuka America Pharmaceutical Inc. 4.9
Operations director job in Lansing, MI
**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.
**Position Overview:**
The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence.
This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used.
**Key Responsibilities:**
+ **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency.
+ **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution.
+ **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through.
+ **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities.
+ **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI.
+ **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities.
+ **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities.
**Qualifications:**
+ Bachelor's degree required; MBA or advanced degree preferred.
+ Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution.
+ Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required.
+ Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization.
+ Ability to focus on priorities and resolve operational issues effectively.
+ Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$57k-91k yearly est. 60d+ ago
Business Unit Leader (Onsite)
RTX
Operations director job in Holt, MI
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
Pratt & Whitney AutoAir, is located in Lansing & Holt, Michigan, produces GTF hybrid metallic fan blades, as well as manufacturing jet engine test equipment and offering overhaul & repair services for our GTF and mature engine programs. The facility has 300 hourly employees and 75 salaried employees.
What you will do:
The Business Unit Leader reports directly to the General Manager and is responsible for all aspects of OEM GTF fan blade assembly operations and delivery, and will work in conjunction with Quality, EH&S, HR, CORE, Engineering, Materials, and Facilities in support of operations. Additionally, the Business Unit Manager will be responsible for maximizing productivity and has responsibility for the entire operational unit across functional areas and will be accountable for budget, staffing, and operational results.
This is a key leadership role for the facility.
Developing capacity planning models for headcount and equipment while resolving any constraints
Lead product and people safety activities across the business unit
Solving technical problems including improvement of tools and fixtures, equipment failures, and manufacturing process problems
Driving productivity and on-time delivery (OTD) utilizing the connected factory tools at all levels
Managing a team of Cell Leaders by providing leadership and direction with an emphasis on team building through effective communication and driving the TIER process
Supporting Continuous Improvement (CORE) efforts and lean manufacturing principles across the business unit
Supporting all EH&S efforts and complying with all applicable regulatory and company EHS rules
Driving business KPI's to meet the company financial goals
Developing and maintaining a relationship with the bargaining unit
Developing key personnel to maintain continued organizational strength and succession
Demonstrating ethical leadership and compliance
Supporting all business survey efforts to drive a learning culture
Qualifications you must have:
Bachelors degree or equivalent experience with 12 years of experience in Business, Program Management, Supply Chain, Logistics, or related field: or an advanced degree with 10 years of experience.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Qualifications we prefer:
Experience in the supervision of a production workforce
Experience in managing both hourly and salaried employees.
Experience leading in a unionized environment.
Proficiency in Microsoft Office and SAP software applications.
Experience in the aviation or aerospace industry is
What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
$68k-123k yearly est. Auto-Apply 23d ago
Business Unit Leader (Onsite)
RTX Corporation
Operations director job in Holt, MI
**Country:** United States of America , Holt, MI, 48842 USA ** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
**Security Clearance:**
None/Not Required
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
Pratt & Whitney AutoAir, is located in Lansing & Holt, Michigan, produces GTF hybrid metallic fan blades, as well as manufacturing jet engine test equipment and offering overhaul & repair services for our GTF and mature engine programs. The facility has 300 hourly employees and 75 salaried employees.
**What you will do:**
The Business Unit Leader reports directly to the General Manager and is responsible for all aspects of OEM GTF fan blade assembly operations and delivery, and will work in conjunction with Quality, EH&S, HR, CORE, Engineering, Materials, and Facilities in support of operations. Additionally, the Business Unit Manager will be responsible for maximizing productivity and has responsibility for the entire operational unit across functional areas and will be accountable for budget, staffing, and operational results.
This is a key leadership role for the facility.
+ Developing capacity planning models for headcount and equipment while resolving any constraints
+ Lead product and people safety activities across the business unit
+ Solving technical problems including improvement of tools and fixtures, equipment failures, and manufacturing process problems
+ Driving productivity and on-time delivery (OTD) utilizing the connected factory tools at all levels
+ Managing a team of Cell Leaders by providing leadership and direction with an emphasis on team building through effective communication and driving the TIER process
+ Supporting Continuous Improvement (CORE) efforts and lean manufacturing principles across the business unit
+ Supporting all EH&S efforts and complying with all applicable regulatory and company EHS rules
+ Driving business KPI's to meet the company financial goals
+ Developing and maintaining a relationship with the bargaining unit
+ Developing key personnel to maintain continued organizational strength and succession
+ Demonstrating ethical leadership and compliance
+ Supporting all business survey efforts to drive a learning culture
**Qualifications you must have:**
+ Bachelors degree or equivalent experience with 12 years of experience in Business, Program Management, Supply Chain, Logistics, or related field: or an advanced degree with 10 years of experience.
+ U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
**Qualifications we prefer:**
+ Experience in the supervision of a production workforce
+ Experience in managing both hourly and salaried employees.
+ Experience leading in a unionized environment.
+ Proficiency in Microsoft Office and SAP software applications.
+ Experience in the aviation or aerospace industry is
**What is my role type?** In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.
**This role is:**
**Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link (******************************************************** to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
$68k-123k yearly est. 21d ago
Director of Operations
Northern Home Improvement
Operations director job in Lansing, MI
Liaise with superior to make decisions for operational activities and set strategic goals
Plan and monitor the day-to-day running of business to ensure smooth progress
Supervise staff from different departments and provide constructive feedback
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
$77k-135k yearly est. 60d+ ago
Director of Operations
Structuretec 3.9
Operations director job in Kalamazoo, MI
Primary Function :
The Director of Operations will oversee the day-to-day activities of the production/administration departments, ensuring that the organization is managed and performing efficiently and effectively.
Reports To :
President/CEO
Responsibilities :
Organization Support
Member of Senior Management team
Member of Quality Team
Member of Safety Team
Finance Administration
Peer review and approve billings
Review and vet weekly payroll
Review and reconcile Accounts Receivable
Human Resources
Participates in the hiring and training of production manager and staff.
Organizes and oversees the work and schedules of production staff.
Conducts performance evaluations for production team that are timely and constructive, and recommends appropriate rewards (salary adjustment, bonus, promotion, layoffs, transfers, training, disciplinary actions, etc.)
Handles discipline and termination of employees as needed and in accordance with company policy.
Support creation of onboarding and core curriculum training programs for each production and administration role.
Oversee training implementation, review progress, and assess additional training needs.
Implement a mentorship program within areas of responsibility to insure personnel development and growth.
Corporate and Regional Planning
Support the firm's organizational chart.
Ensures subordinate managers and employees understand the direction, goals, and control of the corporation and the regional office.
Monitor owner and consultant decisions affecting department's work.
Helps President and Department Heads establish a yearly budget for each department.
Measures
Verifiability of corporate and regional goals (quantity, quality, cost, time dimensions of goals are specified.)
Comprehension and acceptance of goals by employees
Production Coordination
Support sales team in New Project Data Sheet (NPDS) Request process; manpower hour calculations
Peer review of New Project Data Sheet (NPDS) before final entry and distribution
Coordination of production team travel schedules for maximum impact.
E-Builder oversight - compliance, deliverable entry, timeline updates, etc.
Negotiations with contractors as need
Close client interface and communication
Problem resolution; support and guidance to PM team as well as direct communication with client, contractor, etc. as required to get the desired result.
Supervision of Project Administration
Reviews and approves plans, programs, and budgets prepared by the Project Managers.
Schedules and sets priorities of projects within the departments
Assures that the department has the appropriate staff and expertise to complete projects
Agrees with work to be done; assures that staff members are assigned to each project and other personnel matters within the departments
Supervises the project activities assigned to the departments to assure that they conform to the work plan and that the firm's standards are being met.
Look for ways of meeting project needs more effectively. Recommends new or changed approaches for the Department Heads and Project Managers.
Responds to needs of Department Heads and Project Managers; assigns priorities, expands total staff as needed to meet project demands, may recommend adjustment in project staffing to use the department's staff more efficiently.
Attempts to maintain a continuing balance between department's needs and project requirements. Work with Department Heads and Project Managers to schedule individual staff so they are not overloaded or under loaded.
Helps to make departmental decisions recognizing their impact on project requirements and priorities.
Monitors the progress of all project tasks assigned to the departments
Monitor the man-hours spent by the departments to ensure that a high percentage of hours are chargeable to projects.
See that the needs of the clients are met by maintaining frequent contacts with clients; debriefs and critiques project performance.
Helps maintain established schedules and budget margins
Monitor performance of and assist Division Managers and Project Managers to ensure project results are consistent with the firm's policies, procedures, and standards
Interface with the Division Managers to develop harmonious staff and design services
Measures/Manages
Number of new projects
Total billing of new projects
Actual expenses vs. budgeted
Actual time spent vs. budgeted
Time schedule (progress and completion)
Client satisfaction (may be qualitative measures; occasional visits with clients by President)
Company Operations & Processes (removed long listing of phases)
Develops and demonstrates understanding of company operations and processes (administration & production)
Special Projects and Assignments
Assumes responsibility for special assignments delegated by the President/CEO.
Qualifications:
Degree in Architecture or Engineering and/or Business Administration
AIA or PE Certification preferred
6 years prior Industry Project Management experience with a minimum of 3 years industry experience in supervising project managers.
Preferred experience in Restoration, Roofing, Paving, and/or Non-Destructive Testing
Good communication skills to effectively work with Clients from beginning design to post construction.
Knowledgeable in construction, such as industry standards, materials, codes, contracts, bidding processes, etc.
Knowledge of project management process as it relates to the business.
Knowledge and experience in field inspection.
Skills to write technical reports and letters.
Desire to pursue continuing education and certification programs (CSI, RCI, RIEI, ACI, NSPE).
$82k-126k yearly est. Auto-Apply 60d+ ago
Marketing Operations
Compliancy Group LLC
Operations director job in Michigan Center, MI
Job Description
Imagine being a healthcare provider whose sole mission is to focus on delivering high-quality patient outcomes, but with the knowledge that you need to constantly document your compliance with key healthcare regulations along the way. Now imagine tasking someone with a limited compliance background to manage that, with looming risks of audits, breaches and fines hanging over your practice. Compliancy Group's vision is to deliver stress-relieving, tech-enabled services and software to the healthcare community that create stronger trust between patients and providers. We're on a mission to support small and midsized medical practices as they work to comply with critical, ongoing healthcare compliance requirements.
About Compliancy Group
Compliancy Group helps healthcare organizations simplify compliance through intuitive software and expert guidance. Our platform,
The Guard
, enables covered entities and business associates to manage HIPAA, OSHA, and other compliance obligations in one place, helping them protect patients, avoid fines, and build trust.
We are seeking a Marketing Operations leader to own and help to optimize our HubSpot marketing and revenue operations infrastructure. This role will focus on auditing and improving our existing setup, solving ongoing operational challenges with creative, scalable solutions, and partnering closely with Demand Generation, Sales Ops, and Client Success to ensure clean execution, reliable reporting, and strong funnel performance as we move upmarket.
This person will act as a trusted operator and advisor, bringing clarity, rigor, and efficiency to how leads flow through the funnel and how performance is measured and reported.
Core Responsibilities
Own and optimize HubSpot Marketing & RevOps infrastructure across forms, workflows, lifecycle stages, lead routing, and integrations-ensuring data integrity, clean handoffs to BDRs, and a scalable foundation for growth.
Design, manage, and continuously improve digital execution including marketing forms, landing pages, attribution setup, and campaign tracking to ensure all inbound and outbound motions are measurable and conversion-optimized.
Build and maintain core funnel and BDR reporting (MQL → SQL → pipeline → revenue), partnering closely with Sales and BDR leadership to surface insights on lead quality, follow-up speed, conversion rates, and meeting outcomes.
Diagnose and streamline existing funnel workflows by auditing lead scoring, lifecycle logic, automation rules, and edge cases-reducing leakage, eliminating manual workarounds, and increasing confidence in reporting for leadership and the board.
Serve as an operational problem-solver, proactively identifying gaps or inefficiencies and recommending practical solutions as new go-to-market initiatives, segments, or campaigns are introduced.
Ideal Profile
Deep hands-on experience with HubSpot (Marketing Hub + Sales Hub) in a B2B SaaS environment
Experience with ZoomInfo and ChiliPiper are a plus
Strong understanding of demand gen funnels, BDR motions, and revenue attribution
Comfortable operating independently in a fractional capacity and collaborating cross-functionally
You'll help shape a modern, multi-channel organic strategy during a pivotal transformation. This is a rare opportunity for a hands-on marketer to take ownership of a high-impact growth motion, elevate a brand, and play a central role in building the category-defining platform for healthcare compliance.
Time Commitment: 10-15 hours per week
Engagement Type: Fractional / Contract
Location: Remote, USA
PLEASE READ:
Our team has recently been notified of a phishing scam targeting candidates applying for Compliancy Group's open roles, where scammers have been posing as recruiters in an effort to access candidates' personal information. Please note that any communication from our hiring teams will be sent from ********************** email address and we will only respond to applications submitted through appropriate channels.
Equal Employment Opportunity is a fundamental principle at Compliancy Group, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
Job Type: Full-time, Remote
$84k-131k yearly est. Easy Apply 28d ago
Administrative Manager of Clinic Operations
Insight Hospital & Medical Center
Operations director job in Coldwater, MI
The Administrative Manager of Clinic Operations oversees regulatory and budgetary compliance. Facilitates patient, physician and employee satisfaction. Responsible for making certain patient treatments are complying with internal policies, system policies, clinical protocols and regulatory requirements. Interacts with all hospital departments, insurance carriers, regulatory groups, physician offices (both private and hospital owned) and other hospitals.
Duties:
Conducts practice site visits to observe and assess practice operations, addressing operational, financial and billing issues with office staff and physicians to ensure effective and efficient operations (35%).
Manages start-up of physician practices in locations of strategic regional importance, as determined by collaboration with leadership. Participates in physician recruitment/retention (20%).
Reviews monthly Profit & Loss statements for each practice site, as well as other monthly reports to measure practice activities and effectiveness (20%).
Assists the President with various special projects designed toward supporting and achieving corporate goals and objectives (10%).
Assists with development, implementation and compliance of practice policies, procedures, goals and objectives (10%).
Performs other duties as assigned (5%).
Qualifications:
Education: Bachelor's degree
Skills: High level of analytical skills. Flexibility with critical thinking skills. Good organizational and communication skills.
Years of Experience: Five years of supervisory experience.
Physical Requirements:
Work is sedentary and light.
The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law.
Insight is an Equal Opportunity Employer
$40k-69k yearly est. 60d+ ago
Operations Manager
Martinrea International Inc. 4.4
Operations director job in Jonesville, MI
Required Qualifications: * Excellent English Communication Skills (oral and written) * Advance knowledge in computer software for windows * Excellent organizational, interpersonal and time management skills * University in Engineering or Business Degree and/or Combination of Diploma with 5 years of Manager experience in a manufacturing environment.
* Strong leadership and problem solving skills
* Familiar with the Occupational Health and Safety Act and Regulations
* Knowledge of automotive industry processes and operations
* Experienced working in unionized environment
Critical Success Factors:
* Excellent attendance
* Ability to interact with Management Team in a professional manner to continually enhance the company's performance
* Ability to work independently without supervision and with minimum directions
* Ability to work in a team environment and be a team player and a team leader
* Ability to manage and direct subordinates on the day-to-day tasks in a fast pace environment
* Ability to mentor and guide subordinators to achieve overall departmental goals and objectives
* Support and contribute to the Quality Systems and Environmental Systems Requirements
* Respecting and understanding of the Customer / Supplier relationship
* Ensure that all duties and tasks are carried out in a safe and efficient manner and at no time is the employee or their co-workers placed in an unsafe condition
Responsibilities:
* Supervise, train, develop and conduct evaluations of the manufacturing department
* Monitor plant manufacturing operations
* Co-ordinate production meetings to insure proper operations are maintained for quality, safety, production and delivery
* Ensure labour costs are kept within budget
* Asses capital requirements and prepare expenditure lists with justification documentation
* Achieve goals and objectives that are set out each year by the General Manager
* Contribute to the continuous improvement initiatives on all aspects of the job
* Compliance with Corporate policies and procedures
* Provide timely reporting of key business information to Management
* Improve relations between all departments
* Work with union and Management to improve Quality of Life in a plant atmosphere
* Improve all aspects of the MMOG with the Materials Group
* Contribute to all 8D processes to improve and uphold Quality ratings - Drive Quality into the part
* Involved with all new project launch thru lessons learned
Back-up Duties:
* Perform other duties as required
Martinrea International Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview
Role OverviewSodexo is seeking an experienced, hands-on Plant Operations Manager - Laundry & Linen Services to lead the day‑to‑day operations of our high‑volume healthcare laundry facility and secondary site plus warehouse. This leader will oversee a team of 35-40 employees who receive, wash, sanitize, dry, fold, store, and dispatch hospital linens that directly support patient care.
You will have full operational ownership of production lines, staffing, logistics timing, quality standards, and multi‑site performance.
If you excel in people leadership, operational efficiency, and creating safe, reliable workflows, this is an opportunity to make a critical impact on healthcare delivery.
IncentivesComprehensive benefit package, annual merit increase and growth opportunities What You'll DoLead Daily Plant OperationsOversee all production activities, including washing, sanitizing, drying, folding, staging, and warehouse storage of hospital linens.
Monitor production lines to ensure consistent volume, quality, and adherence to healthcare hygiene standards.
Maintain equipment functionality and coordinate maintenance needs to limit downtime.
Manage People & StaffingLead a team of 35-40 employees across two locations.
Create and manage shift schedules to match production demand and truck departure timelines.
Recruit, hire, and onboard new staff to support operational growth.
Conduct routine training, including safety procedures, equipment handling, and productivity expectations.
Ensure Logistics & Delivery ReadinessCoordinate with transportation to guarantee linens are ready, staged, and loaded according to scheduled truck arrival and departure times.
Maintain accurate inventory and storage processes within the warehouse.
Drive Safety, Quality & ComplianceMaintain a clean, compliant, and safety‑first environment following infection‑control and healthcare laundry standards.
Conduct regular safety meetings, audits, and corrective action plans.
Implement continuous improvement processes to enhance throughput, reduce errors, and elevate quality.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You BringProven experience in manufacturing, production operations, laundry operations, warehouse management, or similar high‑volume environments.
Strong leadership skills with experience managing teams of 20+ employees.
Ability to manage workflow in a fast‑paced setting with tight deadlines.
Familiarity with quality, sanitation, or infection‑control processes (healthcare laundry experience a plus).
Excellent communication, scheduling, problem‑solving, and organizational skills.
Ability to work on‑site at both operational locations.
Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of production experience
$47k-86k yearly est. 4d ago
Manager, Community Operations
Firsthand
Operations director job in Lansing, MI
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.
firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.
We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job-it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.
Manager, Community Operations
The Manager, Community Operations is responsible for the operation of firsthand's market-level community-based staff, ensuring consistent, scalable, person-centric approaches by the community teams across the market. The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. This is a supervisory role with direct responsibility for hiring and oversight of team performance.
The Manager, Community Operations must be able to work in the community, meeting individuals where they are, and be comfortable working in non-traditional settings and unstructured environments. Experience supervising peer recovery specialists and/or community behavioral health staff is preferred.
Job Specifics
As Manager, Community Operations, you will:
* Lead, motivate, and inspire community teams of peers, social workers, and clinicians deeply dedicated to firsthand's mission
* Be accountable for the success of the Community Team and engage in the coordination activities of community-based team members - Includes direct supervision of community team members
* Ensure the seamless execution of firsthand's operational and strategic plans, including adapting practices as the business evolves
* Work with Senior Director, Operations) to expand firsthand's local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local care providers
* Support the management of individual and team performance to OKRs, effectively coaching community-based staff
* Communicate key information, progress, and pain points to both internal staff and external partners
* Lead recruitment of community-based staff in collaboration with the People team
* Collaborate with the People Team and Learning and Development team to manage the development, coaching, training, and performance of community-based staff
* Collaborate across multidisciplinary teams, including clinicians, operations, and support staff, to drive integrated care and improve service delivery.
You will be a good fit if you have:
* Exceptional interpersonal and communication skills, especially in working collaboratively with community-based staff and local providers
* Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation
* Strong management and supervisory skills, including organizing and leading initiatives
* Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members
* Openness in sharing best practices and challenges with operational leadership team
* Direct community experience working with individuals living with SMI
* Proficiency with Google Office suite, Slack, and Client Relationship Management (CRM) programs
The experience you bring to this role includes:
Required:
* Minimum five years' experience in a healthcare-focused business (preferably leading community-based teams)
* Minimum of three years of direct supervisory experience (managing certified peer recovery specialists or similar staff with lived experience) - making hiring decisions,
managing team member performance, etc.
* Experience working in a multidisciplinary setting, leveraging diverse expertise to provide holistic care
* Experience in an early-stage startup is strongly preferred
* Ability to operate a vehicle, including a driver's license that is active and in good standing; must be eligible to drive under Company insurance policy
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
Benefits
For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
Vaccination Policy
Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.
New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.
Unfortunately, we are not able to offer sponsorship at this time.
$64k-104k yearly est. 36d ago
Manager, Community Operations
Firsthand Part Time Nurse Practitioner
Operations director job in Lansing, MI
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job-it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.
Manager, Community Operations
The Manager, Community Operations is responsible for the operation of firsthand's market-level community-based staff, ensuring consistent, scalable, person-centric approaches by the community teams across the market. The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. This is a supervisory role with direct responsibility for hiring and oversight of team performance.
The Manager, Community Operations must be able to work in the community, meeting individuals where they are, and be comfortable working in non-traditional settings and unstructured environments. Experience supervising peer recovery specialists and/or community behavioral health staff is preferred.
Job Specifics
As Manager, Community Operations, you will:
Lead, motivate, and inspire community teams of peers, social workers, and clinicians deeply dedicated to firsthand's mission
Be accountable for the success of the Community Team and engage in the coordination activities of community-based team members - Includes direct supervision of community team members
Ensure the seamless execution of firsthand's operational and strategic plans, including adapting practices as the business evolves
Work with Senior Director, Operations) to expand firsthand's local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local care providers
Support the management of individual and team performance to OKRs, effectively coaching community-based staff
Communicate key information, progress, and pain points to both internal staff and external partners
Lead recruitment of community-based staff in collaboration with the People team
Collaborate with the People Team and Learning and Development team to manage the development, coaching, training, and performance of community-based staff
Collaborate across multidisciplinary teams, including clinicians, operations, and support staff, to drive integrated care and improve service delivery.
You will be a good fit if you have:
Exceptional interpersonal and communication skills, especially in working collaboratively with community-based staff and local providers
Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation
Strong management and supervisory skills, including organizing and leading initiatives
Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members
Openness in sharing best practices and challenges with operational leadership team
Direct community experience working with individuals living with SMI
Proficiency with Google Office suite, Slack, and Client Relationship Management (CRM) programs
The experience you bring to this role includes:
Required:
Minimum five years' experience in a healthcare-focused business (preferably leading community-based teams)
Minimum of three years of direct supervisory experience (managing certified peer recovery specialists or similar staff with lived experience) - making hiring decisions,
managing team member performance, etc.
Experience working in a multidisciplinary setting, leveraging diverse expertise to provide holistic care
Experience in an early-stage startup is strongly preferred
Ability to operate a vehicle, including a driver's license that is active and in good standing; must be eligible to drive under Company insurance policy
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
Benefits
For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.
Unfortunately, we are not able to offer sponsorship at this time.
$64k-104k yearly est. Auto-Apply 25d ago
Talent Strategy and Operations Manager
ASM Research, An Accenture Federal Services Company
Operations director job in Lansing, MI
Overall responsibility for leading Staffing Operations. Works to enhance technology and improve process efficiencies related to recruiting. Establishes staffing metrics, measurement and goal attainment, reports and communicates data with ASM leadership, and manages contract administration on all staffing-related expenses (staffing agencies, ADP enhancements, job fairs, etc.). Partners closely with the Manager, Staffing and Recruitment to execute strategy
+ Acts as a strategic partner to line leaders in order to understand current needs and anticipate future needs.
+ Works closely with Staffing Manager, Recruitment to set talent acquisition performance goals including requisitions filled, time to fill, interview per hire ratio and offer extend to offer accept conversion rate.
+ Applies knowledge of Talent Acquisition and company policies and procedures to effectively advise best practices to increase efficiency and reduce time-to-fill to meet company staffing needs.
+ Creates strategy on filling ASM positions by employing various methods.
+ Develops and analyzes recruiting metrics to drive performance and provides insights for senior leadership.
+ Achieves talent acquisition performance goals including requisitions filled, cost per hire, time to fill, interview per hire ratio and offer extend to offer accept conversion rate.
+ Ensures effective organization model, processes and technologies are in place to effectively execute against open funded requisitions, proposal needs, competitive/IDIQ needs, and pipeline requirements.
+ Provides feedback to program leadership and Resource Management Office on high priority staffing demands.
+ Provides recruitment strategy around proposals and capture activities and works with HR functional leads and ASM leadership to create staffing strategies for acquisitions and large-scale bids.
+ Ensures adherence to compliance standards, recruiting processes, and performance goals.
+ Overall responsibility for leading the Staffing operations function and team as designated. Oversees, directs, and mentors subordinate Staffing staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
**Minimum Qualifications**
+ Bachelor's Degree in Human Resources, Business Management, Communications, or a related field or equivalent relevant experience.
+ 6-8 years of recruiting experience with 2-5 years of experience leading a recruiting team. Government contracting experience is a plus.
**Other Job Specific Skills**
+ Strong Microsoft Office suite skills
+ Strong communication, interpersonal, and networking skills
+ Ability to effectively organize, prioritize, and manage multiple tasks
+ Demonstrated experience developing recruiting strategies that align with business priorities
+ Experience developing weekly/monthly reports and delivering data and analysis to senior leadership
+ Familiarity with Human Resource law and knowledge of OFCCP regulations
+ Experience with Applicant Tracking Systems
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
**Physical Requirements**
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
120,000 - 150,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$64k-104k yearly est. 18d ago
Port Operations Manager - Diego Garcia
Amentum
Operations director job in Lansing, MI
This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations
+ Managing port personnel, including hiring, training, and performance evaluations
**QUALIFICATIONS**
+ US Citizenship
+ Secret Security Clearance
+ Minimum of 72 months Harbor Operations experience.
This opportunity is located on the island of Diego Garcia.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
$64k-104k yearly est. 60d+ ago
Operations Manager
Makers Pride
Operations director job in Kentwood, MI
Responsible for all phases of plant manufacturing and all activities that are required to safely produce quality products with the most efficient use of labor and materials on a scheduled shift and line(s). Duties may include, but are not limited to the following:
Provide leadership responsibilities in accordance with the organization's policies and applicable federal, state and local laws. Responsibilities include interviewing, hiring and training new employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues.
Oversee the conversion of raw materials to finished products (mixing, baking and packaging processes) with minimum waste and labor cost.
Control raw material formula consistency.
Monitor proper rotation of dough, meal and raw materials.
Responsible for maintaining a 5S environment.
Responsible for scheduling, maintaining and approving production.
Responsible for complying with customer service and Company standards.
Review production orders or schedules to ascertain product data such as types, quantities, and specifications of products and scheduled delivery dates to plan department operations.
Plans production operations, establishing priorities and sequences for manufacturing products.
Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays. Inspect machines and equipment to ensure specific operational performance and optimum utilization.
Train, develop and evaluate all employees to meet future needs.
Attend meetings; make presentations, etc. as needed.
Follow Good Manufacturing Practices (GMPs) at all times.
Comply with all safety, health and environmental regulations as prescribed by law.
Comply with all Company rules, regulations and policies.
Perform other duties as assigned.
Required Competencies & Knowledge:
Knowledge of:
• Procurement, products, and production processes
• Knowledge and experience with SAP
• Prior plant management experience to exceed 2 years
• Thorough understanding of food safety and quality
Skilled in:
Well-developed influence leadership skills
Experienced in conflict resolution
Prioritizes work based on short- and long-term objectives
Successfully analyzes and presents data to multiple levels of the organization
Well developed project management skills
Leading development and implementation of strategic goals and budget/cost control
Ability to:
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to work in a fast-paced environment, while being able to make sound decisions.
Communicate in English to give and acknowledge instructions/problems.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form.
Ability to effectively present information to employees, management and public groups.
Ability to add, subtract, multiply and divide in various units of measure, using whole numbers, common fractions and decimals.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Proficiency in: MS Office Suite and SAP
Work Environment:
Ability to work well with others in stressful situations and meet deadlines as necessary.
Ability to handle multiple priorities and tasks.
Receptive to new ideas, concepts and procedures.
Receptive and responsive to constructive criticism.
Maintain harmonious working relations with management from all levels.
Communicate effectively with all employees and management.
Physical Requirements:
Ability to use hands and fingers. Reaching with hands/arms throughout shift.
Ability to see, hear and talk. Ability to distinguish colors. Ability to work in light to moderate noise levels where hearing protection is required.
May work near moving mechanical parts and may be exposed to fumes, airborne particles and vibration.
Good hand/eye coordination and manual dexterity for repetitive tasks.
Ability to lift/move up to 50 lbs. Push/pull items up to 2600 lbs. with assistance.
Walk up to 250,000 square foot plant.
May climb steps to and from work and break areas.
Repetitive reaching overhead, under and across throughout shift.
Repetitive bending, stooping and twisting throughout shift.
May crawl under equipment to reach work area.
Stand eight hours per shift.
Physical and mental ability to work in excess of 40 hours per week.
Ability to work in variable temperatures and weather conditions. Ability to work in wet, humid areas.
Minimum Qualifications:
Bachelor's degree preferred or equivalent work experience.
Food, CPG or Pharma manufacturing environment is required
Leading a multi-shift organization is required.
$64k-104k yearly est. 3d ago
Area Director
Whitewater Express Car Wash
Operations director job in Lansing, MI
At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.
Position Overview
The Area Director (AD) is a strategic leadership role responsible for overseeing the operations of four (4) to ten (10) locations within a designated area. This position ensures the successful execution of business objectives across multiple sites, with a strong focus on operational excellence, team development, and financial performance.
The Area Director plays a critical role in shaping the culture, performance, and growth of their assigned locations. This includes oversight of store operations, facility management, financial performance, personnel development, and customer engagement. Reporting directly to the Regional Director and Vice President, the AD ensures that all business units meet or exceed established standards and goals.
The Area Director report directly to the Regional Director.
Base salary ranging from $65,000 to $75,000 + bonus potential up $30,000.
Key Responsibilities
Provide day-to-day operational leadership and direction to assigned locations, fostering a positive work culture for an exceptional guest experience.
Monitor and drive performance across all operational aspects including store performance, staffing, facilities, and financial outcomes.
Act as a key liaison between location leadership teams and senior regional leadership.
Collaborate with General Managers and Multi Site Directors on store operations, equipment, damage claims, and employee development.
Step up to fill open shifts when necessary to ensure seamless operations.
Maintain regular communication with the recruiting team to ensure adequate staffing, retention, and potential employee progression.
Review Leadership Summaries and ensure staff participation in development programs.
Approve weekly work schedules, payroll submissions, purchasing invoices, and devise sales & metrics strategies.
Analyze P&L reports and create sales and development strategies to meet company projections.
Key Objectives:
Team Development: Spend at least 80% of your time actively coaching, mentoring, and developing the leadership and staff across all locations.
Leadership Pipeline: Identify and develop at least one General Manager to be eligible for promotion to Multi-Site Director.
Membership Growth: Drive initiatives to grow and retain memberships, meeting or exceeding budgeted goals set forth by the VP and Regional Director.
Team Retention: Maintain an average 30-day team member retention rate of 90% or higher across all assigned locations.
Financial Goals: Ensure each location meets or exceeds its budgeted revenue and gross profit targets as directed by leadership.
Qualifications
Proven track record in leadership, successful management, and staff development.
5+ years of multi-unit leadership experience in managing multiple locations.
Passion for delivering outstanding customer service.
Proven track record of driving revenue growth and profitability through strategic planning and operational efficiency
Experience in leading and developing store-level managers (GMs, Assistant Managers, etc.) with a focus on performance management and succession planning
Demonstrated ability to implement and maintain operational standards across a region or market
Strong knowledge of P&L management, budgeting, and financial reporting
Ability to thrive in an outdoor, all-weather, and fast-paced environment.
Flexible scheduling, including evenings and weekends.
Must successfully complete a pre-hire background check
Benefits
Base salary ranging from $65,000 to $75,000 + bonus potential up $30,000
Comprehensive Health Benefits (Medical, Dental & Vision)
Pet Insurance is available
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Pathways to Advancement
Free Weekly Car Washes
Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!
#INDCorp
$65k-75k yearly Auto-Apply 1d ago
Service Support
Daveandbusters
Operations director job in Kentwood, MI
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Assists Bartender, Cocktail Staff and Wait Staff by maintaining area cleanliness and providing necessary support to ensure fast, friendly and accommodating service.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Adheres to all company safety and sanitation policies and procedures.
Responsible for bus stand cleanliness and stocking.
Ensures wait stations remain clean.
Empties trash and spot sweeps whenever floor needs it, or when a Manager requests.
Performs opening/closing responsibilities, including party breakdown/duties.
Restocks and prepares supplies for shift change and or close.
Ensures food is properly garnished prior to running out to Guests.
Follows all tray procedures to minimize loss and ensure food is delivered timely or correctly.
Busses and resets tables.
Delivers food to tables and ensures the Guests have everything they need.
Offers assistance to Guests by clearing away dishes and glassware, and refilling beverages.
Assists in party setup.
Maintains cleanliness of restrooms, including restocking of supplies.
Cleans high chairs and booster chairs.
Assists other Team members as needed or when business needs dictate.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Restaurant and/or bar experience preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team members.
Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $3.93 - $10 per hour
Salary Range:
3.93
-
10
We are an equal opportunity employer and participate in E-Verify in states where required.
$34k-83k yearly est. Auto-Apply 60d+ ago
Director of Operations
Structuretec 3.9
Operations director job in Kalamazoo, MI
Primary Function:
The Director of Operations will oversee the day-to-day activities of the production/administration departments, ensuring that the organization is managed and performing efficiently and effectively.
Reports To:
President/CEO
Responsibilities:
Organization Support
Member of Senior Management team
Member of Quality Team
Member of Safety Team
Finance Administration
Peer review and approve billings
Review and vet weekly payroll
Review and reconcile Accounts Receivable
Human Resources
Participates in the hiring and training of production manager and staff.
Organizes and oversees the work and schedules of production staff.
Conducts performance evaluations for production team that are timely and constructive, and recommends appropriate rewards (salary adjustment, bonus, promotion, layoffs, transfers, training, disciplinary actions, etc.)
Handles discipline and termination of employees as needed and in accordance with company policy.
Support creation of onboarding and core curriculum training programs for each production and administration role.
Oversee training implementation, review progress, and assess additional training needs.
Implement a mentorship program within areas of responsibility to insure personnel development and growth.
Corporate and Regional Planning
Support the firm's organizational chart.
Ensures subordinate managers and employees understand the direction, goals, and control of the corporation and the regional office.
Monitor owner and consultant decisions affecting department's work.
Helps President and Department Heads establish a yearly budget for each department.
Measures
Verifiability of corporate and regional goals (quantity, quality, cost, time dimensions of goals are specified.)
Comprehension and acceptance of goals by employees
Production Coordination
Support sales team in New Project Data Sheet (NPDS) Request process; manpower hour calculations
Peer review of New Project Data Sheet (NPDS) before final entry and distribution
Coordination of production team travel schedules for maximum impact.
E-Builder oversight - compliance, deliverable entry, timeline updates, etc.
Negotiations with contractors as need
Close client interface and communication
Problem resolution; support and guidance to PM team as well as direct communication with client, contractor, etc. as required to get the desired result.
Supervision of Project Administration
Reviews and approves plans, programs, and budgets prepared by the Project Managers.
Schedules and sets priorities of projects within the departments
Assures that the department has the appropriate staff and expertise to complete projects
Agrees with work to be done; assures that staff members are assigned to each project and other personnel matters within the departments
Supervises the project activities assigned to the departments to assure that they conform to the work plan and that the firm's standards are being met.
Look for ways of meeting project needs more effectively. Recommends new or changed approaches for the Department Heads and Project Managers.
Responds to needs of Department Heads and Project Managers; assigns priorities, expands total staff as needed to meet project demands, may recommend adjustment in project staffing to use the department's staff more efficiently.
Attempts to maintain a continuing balance between department's needs and project requirements. Work with Department Heads and Project Managers to schedule individual staff so they are not overloaded or under loaded.
Helps to make departmental decisions recognizing their impact on project requirements and priorities.
Monitors the progress of all project tasks assigned to the departments
Monitor the man-hours spent by the departments to ensure that a high percentage of hours are chargeable to projects.
See that the needs of the clients are met by maintaining frequent contacts with clients; debriefs and critiques project performance.
Helps maintain established schedules and budget margins
Monitor performance of and assist Division Managers and Project Managers to ensure project results are consistent with the firm's policies, procedures, and standards
Interface with the Division Managers to develop harmonious staff and design services
Measures/Manages
Number of new projects
Total billing of new projects
Actual expenses vs. budgeted
Actual time spent vs. budgeted
Time schedule (progress and completion)
Client satisfaction (may be qualitative measures; occasional visits with clients by President)
Company Operations & Processes (removed long listing of phases)
Develops and demonstrates understanding of company operations and processes (administration & production)
Special Projects and Assignments
Assumes responsibility for special assignments delegated by the President/CEO.
Qualifications:
Degree in Architecture or Engineering and/or Business Administration
AIA or PE Certification preferred
6 years prior Industry Project Management experience with a minimum of 3 years industry experience in supervising project managers.
Preferred experience in Restoration, Roofing, Paving, and/or Non-Destructive Testing
Good communication skills to effectively work with Clients from beginning design to post construction.
Knowledgeable in construction, such as industry standards, materials, codes, contracts, bidding processes, etc.
Knowledge of project management process as it relates to the business.
Knowledge and experience in field inspection.
Skills to write technical reports and letters.
Desire to pursue continuing education and certification programs (CSI, RCI, RIEI, ACI, NSPE).
How much does an operations director earn in Battle Creek, MI?
The average operations director in Battle Creek, MI earns between $59,000 and $174,000 annually. This compares to the national average operations director range of $65,000 to $164,000.
Average operations director salary in Battle Creek, MI