Customer Service Manager, Airport Customer Operations
Operations director job in San Juan, PR
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
+ CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
+ Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
+ CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
+ This job is a member of the Airports Team within the Customer Experience Division
+ These positions will be located in the following cities: Chicago, IL; Las Vegas, NV; New York, NY; Philadelphia, PA and San Juan, PR
+ The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
+ Be a safety advocate: Look for safety concerns and address them as needed
+ Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
+ Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
+ Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
+ Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
+ Promote effective communication among departments to engage our team to work together to achieve common goals.
+ Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
+ Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
+ Manage escalated service issues and be visible to your team members when problems arise
+ Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
+ Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ Previous airport customer service experience
+ 2 years experience leading others
+ Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
+ Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
+ Strong decision-making skills
+ Ability to work independently as well as collaboratively
+ Ability to work under demanding operational conditions
+ Ability to prioritize and execute with a sense of urgency and preciseness
+ Ability to use sound business judgment to resolve issues with internal and external customers
+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
+ Valid driver's license
+ Ability to qualify for (SIDA) badge
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days-off
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Senior Director, Strategy & Analysis, Contract Operations
Operations director job in San Juan, PR
The Senior Director, Strategy & Analysis; Contract Operations works cross-functionally to develop and execute pricing strategies for pipeline and in-market products and manages contract operations to optimize revenue, market share, and support patient access. Leads and conducts pricing analysis of current and proposed governmental policies with respect to impact on pipeline and in-market portfolio products. In addition, this role is responsible for implementing and evolving contract operations to support the company's market access strategy. Leads an operations team and third-party vendor in executing rebate invoice validation and payment, Gross to Net (GTN) forecasting, and government price reporting.
Leads team to accomplish business objectives while ensuring compliance with all relevant policies and procedures.
**Strategy & Analysis:**
Supports development of market access strategies for in-market and pipeline products.
Works cross-functionally to develop pricing and associated contracting strategies for pipeline and in-market products.
Partners with Insights & Analytics team to assess impact of payer access controls and price on in-market and pipeline products.
Works closely with Government Affairs to model/assess policy scenarios and evaluate the financial impact to Otsuka for both in-market and pipeline products.
**Contract Operations:**
Implements and evolves contract operations to support the company's market access strategy.
Oversees rebate invoice processing including validation to prevent revenue leakage and payment processes. Includes oversight of third-party vendor supporting the process.
Oversees Government Pricing operations including the third-party vendor to ensure all calculations and processes are performed according to approved policy and procedures. This includes ensuring accurate reporting and timely internal communications to ensure alignment. Ensures all deadlines are met and delivers effective overall operations.
Oversees the process and third-party vendor for State Price Transparency Reporting. This includes establishing a process for monitoring state requirements, proactively identifying Otsuka's requirements, and leading the development of reports through the approval and submission process, informing leadership of relevant changes with recommendations regarding Otsuka's actions. Ensures accurate and timely report submissions and maintenance of historical records.
Leads review of Government Pricing policy, SOP's and SOX compliance documents on an on-going basis and updates as necessary.
Oversees GTN forecasting in support of budget and forecast processes as well as assessments of strategic scenarios to determine impact on GTN; recommends optimal GTN approach.
Establishes KPIs to assess efficiency and impact of operations.
**People Management:**
Leads a team to achieve agreed to goals, while ensuring compliance with regulations and policies.
Develops and improves team skill sets through formalized training as well as through formal and informal feedback; ensures team is receiving continuing education in customer and market knowledge.
Supports team members in career development and establishes a succession plan.
**Ethics and Compliance:**
· Ensures compliance with all applicable policies and ensures those around him/her do the same.
**Qualifications**
**Skills and Experience:**
+ A minimum of 10+ years of pharmaceutical industry, Market Access, or payer experience
+ Thorough understanding and knowledge of US healthcare economics and the drivers of pharmaceutical demand, including pricing and reimbursement
+ Deep understanding of US pharmaceutical value chain and its business processes
+ Extensive experience in healthcare contracting and in-depth understanding of GPO/PBM/National and Regional Health Plan business models, Medicare Part D, Medicare Part B, 340B, and the changing market landscape
+ In-depth knowledge of patient access, launch excellence, marketing and business processes
+ Strong government pricing knowledge and experience
+ Strong financial acumen, forecasting, and modeling abilities
+ Proven ability to navigate complex customer contract negotiations
+ Ability to drive cross-functional collaboration and strategic alignment across multiple teams
+ Excellent communication and executive presentation skills
+ Demonstrated ability to create solutions for complex processes and procedures
+ Inspirational leadership ability including a high level of self-awareness and curiosity as well as a focus on empowering others
+ Demonstrates high degree of emotional intelligence, adaptability, and creativity in solution-oriented ideation - results-oriented, fails fast to learn faster, and embodies an agile, growth mindset
+ Proficient in Microsoft Office, particularly Excel and PowerPoint
**Education:**
Bachelor's degree or equivalent education/degree required, MBA or equivalent preferred
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $205,368.00 - Maximum $307,050.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Manager Food Operations I
Operations director job in San Juan, PR
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
**Responsibilities :**
+ Manage all Galley staff and oversee operation of all galleys and food outlets
+ Coordination of all food offering including group offerings and special requests
+ Oversee proper preparation of special dietary meals and food allergies for Guests and Crew
+ Monitor all Culinary standards, inventory and cost control
+ Complete random food and menu audits
+ Maintains close relationship with shore side F&B management team
+ Ensure Disney Cruise Line and USPH Sanitation requirements are met in all galleys and food store rooms
+ Responsible for setting Departmental goals
+ Maintain Operating Guidelines and OJT material for areas of responsibility and revise as necessary
+ Ensure facilities and equipment are maintained and in good working order
+ Inventory control (par levels turnover and replenishment)
+ Monitoring/Implementation of garbage separation and disposal procedures
+ Monitor handling, maintenance, and reordering of operating equipment
+ See that hazardous materials are used and stored properly in operations under their control, including regular inventory and availability of MSDS
+ Facilitate department meetings
+ Provide leadership for all direct reports; Responsibilities include, but are not limited to:
+ Managing personnel files
+ Review and approve all renewal contracts before distribution
+ Conducting performance reviews, including discipline as needed
+ Ensuring Project Onboard compliance
+ Monitoring STAR, while making necessary corrections
+ Onboard training, new hire and ongoing
+ Succession planning
+ Crew recognition and communication
**Basic Qualifications :**
+ Minimum five years experience in high volume galley/F&B operation
+ Certified Executive Chef or equivalent degree in Culinary Arts
+ College education or equivalent industry experience preferred
+ Ship experience preferred
+ Excellent working knowledge of food and beverage products, services, and equipment
+ Demonstrated ability to calculate cost potentials/projections and understands the impact on budget
+ Technical and functional understanding of the ship based food and beverage operation
+ Excellent verbal and written communication skills
+ Strong interpersonal communication skills
+ Proficient in Microsoft Office and Outlook
**Additional Information :**
This is a **SHIPBOARD** role.
You must:
+ Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
+ Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
+ Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
+ If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
Your Responsibilities:
+ Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
+ Complete a pre-employment medical
+ Obtain a criminal background check
+ Bring approved work shoes
** _Disney Cruise Line_ is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
**Job ID:** 1250075BR
**Location:** United States
**Job Posting Company:** "Disney Cruise Line"
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Network Engineering Operations Manager
Operations director job in Guaynabo, PR
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities.
Auto-ApplyDirector Operations - Casino
Operations director job in Carolina, PR
Functions as the Strategic Business Leader of the hotel's Casino operation. Position oversees the development and implementation of departmental strategies. The position verifies the Casino operation meets the brand's target customer needs, verifies associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the executive committee develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property associates and provide a return on investment to the owner and Marriott International.
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the guest services, Casino Management or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, Casino Management or related professional area.
CORE WORK ACTIVITIES
Operations/Property Management
• Develops a Casino operating strategy that is aligned with the brand's business strategy and leads its execution.
• Verifies that regular, on-going communication is happening in all areas of Casino. Continually communicates a clear and consistent message regarding departmental goals to produce desired results.
• Identifies key drivers of business success and keeps team focused on the critical few to achieve results; verifies the integration of departmental goals in game plans.
• Champions change, verifies that brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Researches and analyzes new products and pricing and services of competition. Introduces ideas to leadership team to enable property to remain competitive.
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts; encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.
• Complies with all franchised / licensed / brand standards.
• Creates an atmosphere in all Casino areas that meets or exceeds guest expectations.
• Verifies compliance with all local, state and federal regulations (OSHA, Health Department, Alcoholic Beverage).
• Verifies that regular, on-going communication is happening in all areas of Casino.
• Reviews staffing levels to verify that guest service and operational needs are met.
• Communicates and executes departmental and hotel emergency procedures.
• Authorizes credit.
Sales and Revenue Management
• Coordinates all marketing efforts with Marketing Department and Central Casino Marketing.
• Manages market positioning / repositioning.
• Develops and monitors execution of marketing plan for Casino Operation.
• Sets and communicates specific sales goals and develops incentives to encourage goal attainment for all areas.
• Uses a guest database to target direct marketing efforts and increase market share.
• Leads the development of web based promotional sites to attract business.
• Stays aware of market trends and introduces new Casino products to meet or exceed customer expectations, generate increased revenue and verify a competitive position in the market.
• Participates in sales calls and site visits with members of the Casino and/or sales staff to acquire new business.
• Assist with the evaluation of existing and potential gaming markets for viability.
Financial Management
• Develops and manages Casino budget.
• Manages organizational structure and departmental staffing with corresponding Payroll Analysis.
• Manages credit policy, accounts receivable analysis and collections strategy.
• Reviews financial reports and statements to determine how Casino is performing against budget. Works with Casino leadership team to determine areas of concern and develops strategies to improve the department's financial performance.
• Coaches and supports Casino leadership team to effectively manage wages, Casino cost and controllable expenses such as restaurant supplies, uniforms, etc. Focuses on maintaining profit margins without compromising guest or associate satisfaction.
• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Verifies that all technology relative to procurement is implemented.
• Verifies cash control and liquor control policies are in place in Casino areas and followed by all related associates.
Verifying and Providing Exceptional Customer Service
• Leads the execution of brand service initiatives in Casino areas.
• Sets expectations and holds Casino leadership team accountable for demonstrating desired service behaviors. Confirms that guest expectations are met or exceeded from beginning to end of service experience.
• Participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.
• Empowers associates to provide excellent guest service. Establishes guidelines so associates understand expectations and parameters. Verifies that associates receive on-going training to understand guest expectations.
• Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of Casino products, service levels and overall satisfaction; effectively responds to and resolves guest problems and complaints.
• Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously focuses on improving service performance.
• Attends pre- and post-convention meetings to understand group needs, set appropriate expectations and obtain feedback on quality of product (e.g., Casino, room service, street restaurant & bar), service levels and overall satisfaction; communicates critical information to areas of responsibility.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Reviews findings with F& B team and verifies appropriate corrective action is taken; shares plans with hotel leadership.
• Incorporates guest satisfaction as a component of departmental meetings with an emphasis on continually improving results.
• Verifies that a customer recognition program is in effect throughout all Casino areas; maintains active guest database.
• Make final decisions regarding complementary privileges, credit limits, and tables game disputes.
Managing and Conducting Human Resources Activities
• Hires Casino leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Verifies that new hires participate in the department's orientation program and receive the appropriate new hire training to successfully perform their job. Verifies that team members are cross-trained to support successful daily operations.
• Creates appropriate development plans and develops team members based on their individual strengths, development needs, career aspirations and abilities. Confirms that the same is done for all managers in Casino.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Coaches team by providing specific feedback to improve performance. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Establishes and maintains open, collaborative relationships with direct reports and entire Casino team. Verifies that direct reports do the same for their team.
• Verifies that regular on-going communication takes place throughout the Casino operation to communicate daily operations activities, set expectations and create awareness of business objectives.
• Utilizes associate feedback and an “open door” policy to identify and address associate problems or concerns in a timely manner. Verifies that associates are treated fairly and equitably; brings issues to the attention of Human Resources as necessary.
• Confirms that hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Celebrates successes and publicly recognizes the contributions of team members; verifies that recognition occurs in all areas.
• Verifies departmental participation in community service events sponsored by Marriott International to build teamwork and enhance community relationships (e.g., Community Clean-up Day, visits to senior citizen's homes and homeless shelters).
Owner Relations
• As a member of the hotel executive committee, attends owners meetings and provides meaning or context to the Casino operational and financial results; demonstrates an understanding of owner priorities.
• Proactively addresses potential areas of concern and proposes solutions to owners.
• Promotes and sells ideas persuasively to owners for stimulating business opportunities.
• Is knowledgeable of all Casino related management contract requirements and verifies compliance with contract and reporting requirements.
Other
• Casino Floor Plan and FF&E Specifications
• Complimentary Practices.
• Assist with the Casino Proforma where applicable for prospective acquisition or development of new Hotel/Casino properties.
• Performs other duties as assigned to meet business needs.
• Preferably English and Spanish communication skills.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyVice President & General Manager
Operations director job in San Juan, PR
Reports To: Chief Operating Officer Employment Type: Full-Time
We are seeking a strategic and dynamic Vice President & General Manager to oversee three premier resorts (2 in Puerto Rico, 1 in Scottsdale). This is an exceptional opportunity for a proven General Manager of a complex property to advance into a multi-property executive leadership role. The ideal candidate will bring deep operational expertise, strong financial acumen, and a track record of delivering excellence in luxury hospitality.
Key Responsibilities
Provide executive leadership and direct oversight of multiple General Managers
Ensure seamless operations across all resorts, maintaining top-tier guest satisfaction and financial performance.
Drive strategic alignment with corporate goals, focusing on growth, profitability, and brand positioning.
Lead P&L management, budgeting, and forecasting while optimizing revenue streams.
Cultivate a high-performance culture, mentoring senior leaders and fostering team engagement.
Maintain and elevate luxury brand standards, ensuring world-class guest experiences.
Qualifications & Experience
Current General Manager of a complex luxury resort; prior multi-property oversight a strong asset.
15+ years of progressive leadership in luxury hospitality.
Experience in Mexico or the Caribbean strongly preferred.
Spanish proficiency a plus.
Proven track record in driving operational and financial performance.
Strong emotional intelligence and ability to inspire teams.
Experience with luxury brands (e.g., Four Seasons, Ritz-Carlton, etc) preferred.
Pre-opening or rebranding experience is advantageous.
Why Join Us?
Lead a prestigious, multi-property luxury portfolio.
Competitive executive compensation with performance incentives.
Be part of a growing, innovative hospitality investment and management company.
Operations Director - NUC Caguas
Operations director job in Caguas, PR
We are seeking an experienced Operations Director to oversee the daily operations of our Bayamn Campus. As the Operations Director, you will be responsible for ensuring the smooth and efficient functioning of all departments, while maintaining a high level of customer satisfaction. You will be expected to develop and implement strategies to improve productivity, reduce costs, and increase revenue. Your ultimate goal will be to ensure that the Bayamn Campus operates at peak performance, while maintaining the highest standards of quality and safety.
Minimum Qualifications:
Bachelor's degree in Operations Management, Business Administration, or a related field
5+ years of experience in operations management, with a proven track record of success
Strong budgeting and financial management skills
Excellent leadership and communication skills
Ability to work well under pressure and meet tight deadlines
Preferred Qualifications:
Master's degree in Operations Management, Business Administration, or a related field
Experience in restructuring and turnaround management
Experience in a higher education setting
Responsibilities:
Develop and implement operational policies and procedures to ensure the efficient functioning of all departments
Manage and oversee the budgeting and forecasting processes, ensuring that financial targets are met
Identify areas for cost reduction and implement strategies to achieve savings
Oversee facilities management, ensuring that all buildings and equipment are well-maintained and meet safety standards
Ensure a high level of customer satisfaction by monitoring and improving service delivery
Skills:
As the Operations Director, you will be using your skills in operations management, production management, budgeting, budget management, forecasting, cost reduction, facilities management, and customer satisfaction on a daily basis. You will be responsible for ensuring that all departments are functioning efficiently and effectively, while maintaining a high level of customer satisfaction. Your ability to lead and communicate effectively will be critical to your success in this role.
“Patrono con Igualdad de Oportunidades en el Empleo y Acción Afirmativa para Mujeres, Veteranos y trabajadores/as con Discapacidad”.
Auto-ApplyCentral Operations Manager
Operations director job in San Juan, PR
The **Central Operations Manager** is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves.
**Wage** : $70,000 annually
This position is remote.
**A Day in the Life:**
The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet.
**What You'll Do:**
+ Own Central Ops (CO) Escalation process for assigned region
+ Reduce field workload for complex fleet and maintenance issues
+ Own escalations from start to finish and work to expedite resolution through subject expertise.
+ Call dealerships and establish / take actions on next steps for problem vended vehicles
+ Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time
+ Identify bottlenecks which drive high no-rev days and work to remove/resolve
+ Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO
+ Measure vendor performance and hold accountable for SLAs
+ Track and report KPIs related to CO escalation resolution
**What We're Looking For:**
+ 3 years' experience in fleet or maintenance operations
+ Bachelor's in Business Management, Supply Chain, or like field required
+ Moderate proficiency in [Maintenance and fleet operations workflow, Supplier Negotiations, Vendor management]
+ Ability to collaborate with internal and external stakeholders across multiple functions and locations
+ Ability to influence
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Results driven, ability to make decisions and help solve problems
+ Ability to collaborate with a diverse, high-performing, results-oriented, and highly-engaged team.
+ Ability to drive process and organizational change.
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment.
+ Ability to work under minimal supervision with a goal-oriented mindset.
+ Ability to see the big picture and leverage critical thinking and decision-making skills.
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability.
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Port Operations Manager - Diego Garcia
Operations director job in San Juan, PR
This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations
+ Managing port personnel, including hiring, training, and performance evaluations
**QUALIFICATIONS**
+ US Citizenship
+ Secret Security Clearance
+ Minimum of 72 months Harbor Operations experience.
This opportunity is located on the island of Diego Garcia.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
Operations Manager, HCA
Operations director job in San Juan, PR
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This position serves as a key role on the leadership team and assists in establishing and delivering on the global organizational strategic plans for the partnership with clients. This position provides direction, leadership and management of staffing/direct reports. This position is responsible for planning, leading, organizing and executing operations in order to provide for quality customer services and high customer satisfaction, financial profitability, and a trained and satisfied workforce.
**You will:**
+ Leadership Responsibilities
+ Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Datavant.
+ Escalates customer issues/concerns/problems in a pro-active and timely manner
+ Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her operations
+ Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations.
+ Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products
+ Recruits and hires competent, qualified staff commensurate with defined job responsibilities.
+ Ensures that staff is oriented, timely trained and the competence of staff is assessed annually
+ Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes.
+ Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely.
+ Administers payroll bi-weekly.
+ Conducts accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently, according to policies, procedures and laws/regulations.
+ Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters.
+ Adheres to Code of Conduct policy
+ Confidentiality
+ Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
+ Customer Service Skills
+ Meet with Directors, Administrators, or COO's to discuss service issues/opportunities and resolve complaints timely
+ Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management.
+ Customer Retention and Satisfaction.
+ Organize and conduct Monthly and Quarterly Business Reviews with customer per region.
+ Ensure monthly staff meetings, daily huddles are maintained per site.
+ Responsible to assist Director of Operations with day to day responsibilities as assigned.
+ Performs all other duties as assigned.
**What you will bring to the table:**
+ A High School Diploma or GED,
+ Must be 18 years of age or older
+ Must have valid driver's license
+ Driving record and Proof of Insurance that is acceptable per company's driver policy
+ Demonstrated ability to lead people and achieve defined results
+ Exceptional organizational and multi-tasking skills to manage competing priorities
+ Proven track record for problem analysis and resolution at both a strategic and functional
+ level
+ Excellent written, oral and interpersonal communication skills
+ Ability to Telecommute per HR requirements
+ Proficient skillset with Microsoft Office suite and ability to learn new technology software
+ platforms
+ Ability to travel as needed/ required for the position
**Bonus points if:**
+ Four-year degree in business or related field
+ RHIT or RHIA certification
+ 2 years of ROI or Operational Management experience in related field
+ Knowledge of ROI and HIM Services
+ Typing skills (50 wpm)
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$57,000-$60,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
COMMERCIAL OPERATION MANAGER
Operations director job in Guaynabo, PR
Job Description
The Commercial Operations Manager role be responsible for providing strategic insight to both the field force and the sales leadership team specific to the business KPI's, incentive compensation, Sales Force Effectiveness dashboards, field force targeting and management reporting. This role will lead the internal sales support representatives, driving the collaborative alignments among multiple teams, including sales, marketing and operations for Alivia's Specialty and Infusion. This role will partner with Sales Managers to enable commercial department efficiency, productivity and reporting/analytical capabilities to react quickly to changing customer dynamics and make profitable business decisions. The Commercial Operations Manager applies technical knowledge to solve problems, receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Sales Manager consistently review performance metrics and promptly identify and address emerging trends, opportunities and issues through specific actions plans by territory and line of business.
Responsibilities include but are not limited to:
Lead Sales Support, and Operations team members in supporting and reducing the administrative burden on the sales force.
Craft and present compelling, strategic recommendations for sales team performance to drive new business growth.
Drive the creation and implementation of a comprehensive system of dynamic and efficient tools for reporting and analyzing data. Working collaboratively to establish processes that drive continuous improvement and revenue growth.
Engage in collaborative dialog with Sales Managers, Operations Managers, Marketing and Finance to create profitable commercial strategies, initiatives, and processes.
Analyze performance metrics and sales tool usage reports to identify sales team training needs. Collaborate with our learning and development team to develop strategies to meet these needs.
Build strong relationships within a network of colleagues on all levels and ensure effective linkages with all stakeholders.
Supports and contributes to a sales Operations vision and strategy aligned with business needs.
Works with colleagues to build the infrastructure and capabilities that enable the sales organization to achieve sustainable success.
Develop an accessible library of sales processes and programs for quick reference by the organization, using existing technologies as appropriate.
Build productive long-term customer relationships with external decision makers.
Participate in sales and marketing activities with key customers and/or professional associations.
Evaluate and promotes training and continuous education for Commercial Team
To monitor customer satisfaction and service levels to ensure that standards are being met
Candidate Experience:
5years ofprevioussupervisory experience isrequired.
Prior experience working in Specialty Pharmacy,Home Infusionorpharmaceuticalsalesisrequired.
Demonstratedtrack recordof meeting/exceedinggoals.
Demonstrated capability with coaching and developing personnel.
Previous experience with coordinating and leading projects
***EEOC F/M/V/D***
Director of Finance & Business Support
Operations director job in Carolina, PR
Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.
What is in it for you
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Job Description
We are seeking a Director, Finance and Business Support who will report to the General Manager of Fairmont El San Juan and the Regional Director, Finance & Business Support, Fairmont. This role is a key member of the property's Executive Committee and will play a crucial part in driving financial performance and operational excellence.
Key Responsibilities:
Business Operations Analysis:
Analyze and advise on revenue and expenditure trends, financial commitments, and future performance. Recommend efficient use of resources and provide strategic financial guidance to support operational decision-making.
Financial Management:
Lead the Accounting, Purchasing, Receiving, and IT departments, ensuring compliance with all standards and procedures. Oversee the preparation and timely submission of financial statements, forecasts, and budgets. Ensure the timely reconciliation of balance sheet accounts.
Capital Projects Oversight:
Provide financial leadership on capital expenditures, ensuring alignment with critical path timelines, budget projections, and ROI expectations. Conduct post-completion audits where applicable.
Team Leadership:
Hire, train, and guide Finance team members through performance management, coaching, and development. Support colleague engagement and lead the implementation of Colleague Engagement Survey action plans.
Executive Participation:
Actively contribute as a member of the Executive Committee. Participate in Department Head and Revenue Management meetings, and in the development of annual budgets, sales strategies, and business plans.
Compliance and Controls:
Ensure compliance with Accor policies, IFRS, and internal controls. Lead preparations for internal/external audits and implement agreed-upon recommendations. Maintain financial record retention policies and procedures.
Legal, Licensing & Risk:
Ensure all hotel permits, licenses, contracts, and insurance policies are up to date and compliant with local and federal laws. Liaise with Corporate Legal and Risk Management to protect the interests of Fairmont/Accor and ownership.
Cash Flow Management:
Manage cash flow to support hotel operations, including cash disbursement approvals, liquidity forecasting, and working capital monitoring.
Internal Financial Education:
Support department heads in interpreting financial data, maximizing profitability, and strengthening internal controls. Serve as a strategic partner to non-financial leaders on business planning.
Stakeholder Service & Systems Oversight:
Respond promptly to finance-related inquiries from internal and external stakeholders. Oversee the effectiveness and integration of financial systems and applications in collaboration with IT where relevant.
Health & Safety:
Promote and uphold health and safety standards across Finance and operational areas.
Additional Duties:
Perform other duties as assigned by the General Manager and Regional Director of Finance & Business Support.
Qualifications
Qualifications:
Bachelor's degree in Accounting, Finance, or Business; CPA or equivalent accounting designation preferred
Minimum 8-10 years of progressive financial leadership experience in hospitality or luxury service environments, with at least 5 years in a senior management role
Strong knowledge of financial regulations, GAAP/IFRS, internal controls, and capital planning
Proven experience managing accounting systems, financial analysis tools, and ERP platforms.
Experience with Food & Beverage, Residences, and/or Capital Projects is an asset.
Strong interpersonal and problem-solving abilitie
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Operations Manager
Operations director job in Catao, PR
Imperial Dade, a leading North American distributor, has an Operations Manager role available in Catano, PR! Join our strong and continuously evolving group, helping to continue to grow our business. Imperial Dade is a great place to take that next step if you are eager for your next opportunity.
Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.
**All correspondence will come directly from Imperial Dade and not a personal email address.**
Responsibilities
You will:
Oversee both local and cross-dock operations.
Strategically manage the warehouse in compliance with company policies and vision.
Achieve productivity targets
Implement process improvement initiatives to optimize operations
Liaise with clients, suppliers, and transport companies to monitor the quality of services provided and ensure continuous improvement.
Commit to a strong safety program and adherence to protocols.
Participate in annual budget planning and management.
Lead the recommendations for staffing and workload levels.
Produce regular reports and statistics.
Qualifications
You have:
5+ years in warehouse management, including 2+ years as a Warehouse Manager.
Experience in high-volume distribution, change management, leadership development, and leading high-performance teams.
The ability to navigate ambiguity and drive business initiatives with a strong understanding of warehousing Key Performance Indicators (KPIs).
A bachelor's degree or equivalent experience
We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
Auto-ApplyRegional Manager Hearing Care - Florida
Operations director job in Florida, PR
As the Regional Manager, Hearing Care, you will oversee support a team of dedicated and compassionate Hearing Care Coordinators (HCCs). Your role will be vital in ensuring our patients receive exceptional care and service. You will provide guidance and support to the HCCs within the region. Your expertise in the relevant point of system sale will be essential, and you will be held accountable for ensuring the HCCs in the region receive the necessary training to excel in their roles. You will motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations efforts. Leading by example, you'll bring enthusiasm and display flexibility as you take on special projects and drive process improvement efforts and company initiatives
Location: West Coast Florida - Hybrid Schedule with two remote days.
Fort Lauderdale/Orlando/Jacksonville, FL
Monday-Friday 8:30am-5:00P.M.
Your role at AudioNova:
* Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
* Up to 60% Travel in Fort Lauderdale/Orlando/Jacksonville, FL.
* Observe, explain, and coach on scheduled evaluations and capacity and demand
* Address performance issues proactively, providing coaching and conducting annual performance appraisals.
* Review and ensure accuracy in regional collections and transaction
* Supervise clinic inventory control processed
* Oversee the process for the insurance process and proper completion of patient Benefit Checks
* Monitor and evaluate transactional compliance duplication
* Provide comprehensive training to HCCs beyond initial on-boarding and create mentoring partnerships amongst peers in the region to support ongoing development
* Approve employee PTO and manage timecards in the ADP system
* Facilitate smooth onboarding and provide ongoing training and support of new HCCs
* Subject matter expert on company systems, processes and policies & procedures
* Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently recognize trending errors and promptly follow up with HCCs to address process issues (related to SOP, processes in general and linked to the relevant systems)
* Cultivate strong relationships and provide supports for HCCs fostering effective communication between the Sr. HCC and the HCCs
* Provide team support team by coordinating, coaching and mentoring at community events
* Champion the company vision, mission and values, promoting team morale around these initiatives
* Operates in compliance with all local, state and Federal laws as well as
* Assess the potential ROI of local events considering demographics, engagement and attendance
* Drive performance success by achieving KPIs related to demand for HCC accountable activities
* Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed eval targets
* Train HCCs on best practice for local area marketing activities and attending events to oversee operations at any events this may or may not include any relevant support for BHEs (Better Hearing Events)
* Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities
* Train HCCs on centrally driven marketing campaigns and how to handle response and patients
* Conduct regular marketing training for HCCs
* Ensure marketing materials and practices in centers are current and on brand
* Report to marketing on a monthly basis on region as well as KPIs
* Drive sustainable engagement by leading the regions yearly Engagement Survey( HearMe) and implement strategies for improvement
* Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
* Other duties and responsibilities as assigned
Job Qualifications
Education:
* Bachelor's Degree preferred
Certifications:
* Not applicable
Industry/Product Knowledge Required:
* Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
* Professional verbal and written communication
* Strong relationship building skills with customers, physicians, clinical staff
* Experience with multiple EMR system is a plus (RBS)
* Experience with Microsoft Office and Outlook
* Knowledge of HIPAA regulations
* Ability to exhibit empathy
Work Experience:
* 2+Years in a health care environment is preferred
* Previous management experience preferred
* Previous training experience is preferred
* Previous customer service experience is required
Statement of Other Duties: This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
Salary: $60,000 - $80,000 + 10% Bonus
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Network Engineering Operations Manager
Operations director job in Guaynabo, PR
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities.
Responsible for Supervising the Network Engineering Operations (NEO) Group members dedicated to voice and data services. Supervises and manages the network and all equipment and technical issues related to its operation and performance. Manages all activities related to the operations and maintenance of the VoIP Softswitch, MPLS, and Internet Service Provider's equipment, including but not limited to servers, switches, routers, and databases. Provides Level 3 support for all voice and data services provided and issues related to Network Core components. Provides voice and data networking technical knowledge and expertise to design and implement appropriate solutions using company's products and service bundles.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
Plan, supervise and coordinate all tasks related to the operation, provisioning, maintenance, and service restoration of all network related activities.
Supervise technical staff, including performance evaluation, workload distribution, training, and performance reports of NEO personnel.
Provide technical support to other members of Engineering and Strategic Planning Department in the operation and implementation of existing and new facilities for company such as POP (Points of Presence), MPLS, switches, network servers and application, , etc.
Supports Engineering and Strategic Planning Department in the development and management of negotiations with vendors to ensure collocation, interconnection, as well as product and equipment solutions.
Develop, implement, and monitor a 24-hour maintenance and backup plan to keep network's service level optimum without intrusions and/or interruptions.
Establish and maintain performance guidelines, develop documentation and procedures to meet company objectives.
Recommend and implement new strategies, technologies and equipment for network optimization, to meet performance standards.
Provides network status reports and operational issues such as, but not limited to, network outages and performance.
Ensures that network technical support is provided to the organization's internal/external customers on WorldNet provided services.
Advises and supports on all internal technical needs.
Actively promotes and encourages teamwork among peers and employees.
Research, recommend and implement new equipment and/or solutions that align with company strategies and new product development.
Supports Engineering, Sales, Operations and Finance Departments regarding technical and/or Network related issues.
Maintains a customer service driven approach directed toward customer retention, market share gain, and growth.
Keeps abreast of developments in telecommunications, VoIP and networking technologies and makes recommendations to the engineering group and Director.
Interface with customer on difficult configuration and architectural issues.
Training and mentoring NEO Technicians.
Restore network from network outage situations by managing events amongst multiple groups.
Coordinate/Perform maintenance and migrations activities.
Manage MPLS, Internet and VoIP Networks to meet industry standard performance metrics.
Prepare and document departmental procedures and improvements to company applications as related to NEO processes.
Performs all other duties as required.
SUPERVISORY RESPONSIBILITIES
Directly supervises Network, ISP, laboratory technicians, database and servers' administrators, network administrators and/or consultants and other personnel as assigned by organization. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems and encouraging and supporting personal and professional growth through specific plans and consistent support.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree from an accredited college or university; and six years minimum related experience and/or training. At least two years of experience as Supervisor.
LANGUAGE SKILLS
Ability to read, analyze, and interpret complex technical documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Fully Bilingual (Spanish - English)
MATHEMATICAL SKILLS
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
REASONING ABILITY
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
OTHER SKILLS
Able to work with Microsoft Office, Word, Excel, Power Point, etc.
Project Management
Reengineering
Problem Solving Abilities
Training Design
Strong relationship Skills
Conflict resolution
Motivation skills
Highly organized to handle large number of simultaneous activities in a very fast paced environment, yet flexible enough to respond quickly to critical issues.
Must be a strong communicator, skilled in developing and maintaining key professional relationships.
Working knowledge of access network issues that impact VoIP performance as well as their measurement and analysis.
The Network Operations Manager must have in depth expertise in MPLS and its performance.
from the edge through the core of the network and strong working knowledge of MPLS, data communications and Internet knowledge including TCP/UDP/IP, routing, tunneling, PPP, Frame Relay, and mobile IP. Additionally, this individual will have expertise in a wide range of data network access; from Analog modems to Broadband technologies (Ethernet, VRF, VPLS, Wireless, etc.) including home networking and traditional telecommunications technologies such as SONET, TDM, etc.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus; due to driving needs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal office environment, usually quiet. No physical discomfort or exposure to hazardous things due to temperature, dust, noise, etc. Able to work in a fast-paced environment with continuous interruptions.
EMPLOYER'S RIGHT
This does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this .
WorldNet Telecommunications has the right to revise this at any time. This job description is not a contract for employment.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities.
Auto-ApplyVice President & General Manager
Operations director job in San Juan, PR
Job DescriptionVice President & General Manager
Reports To: Chief Operating Officer Employment Type: Full-Time
We are seeking a strategic and dynamic Vice President & General Manager to oversee three premier resorts (2 in Puerto Rico, 1 in Scottsdale). This is an exceptional opportunity for a proven General Manager of a complex property to advance into a multi-property executive leadership role. The ideal candidate will bring deep operational expertise, strong financial acumen, and a track record of delivering excellence in luxury hospitality.
Key Responsibilities
Provide executive leadership and direct oversight of multiple General Managers
Ensure seamless operations across all resorts, maintaining top-tier guest satisfaction and financial performance.
Drive strategic alignment with corporate goals, focusing on growth, profitability, and brand positioning.
Lead P&L management, budgeting, and forecasting while optimizing revenue streams.
Cultivate a high-performance culture, mentoring senior leaders and fostering team engagement.
Maintain and elevate luxury brand standards, ensuring world-class guest experiences.
Qualifications & Experience
Current General Manager of a complex luxury resort; prior multi-property oversight a strong asset.
15+ years of progressive leadership in luxury hospitality.
Experience in Mexico or the Caribbean strongly preferred.
Spanish proficiency a plus.
Proven track record in driving operational and financial performance.
Strong emotional intelligence and ability to inspire teams.
Experience with luxury brands (e.g., Four Seasons, Ritz-Carlton, etc) preferred.
Pre-opening or rebranding experience is advantageous.
Why Join Us?
Lead a prestigious, multi-property luxury portfolio.
Competitive executive compensation with performance incentives.
Be part of a growing, innovative hospitality investment and management company.
Executive Director, Medical Affairs Strategy Excellence & Operations
Operations director job in San Juan, PR
As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy.
The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization.
Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas.
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**Key Responsibilities Include:**
**Strategic Leadership and Execution**
+ Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization.
+ Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions
+ Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals.
+ Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership.
+ Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies
+ Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution.
**Operational Excellence and Team Management**
+ Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including:
+ Global Asset Strategic Planning
+ Business Solutions and Analytics
+ Vendor and Contracts management
+ Global Medical Evidence Operations
+ Governance and Procedures
+ Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses)
+ Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently
+ Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors)
+ Will ensure assignment of Med Excellence activities/projects to Otsuka priorities
+ Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally
+ Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars
+ Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results
+ Builds relationships with key internal and external stakeholders, including industry partners
**Performance Monitoring and Reporting**
+ Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution
+ Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed
+ Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions
+ Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals
**Qualifications**
**Education and Experience:**
+ Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred
+ Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy
+ Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations
**Skills and Competencies:**
+ Demonstrated ability to lead and inspire high-performing teams
+ Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting
+ Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function
+ Excellent communication and interpersonal skills, with the ability to influence cross-functional teams
+ Strong analytical and problem-solving skills to address complex challenges within medical affairs
+ Ability to lead a team and influence organizational level decisions
+ Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support
+ Strategic thinking acumen and record of accomplishment for operational excellence
+ Ability to rapidly pivot based on evolving corporate strategy and direction
+ Proficiency in pharma code and all guidelines concerning medical affairs activities
+ Excellent presentation skills and ability to communicate complex scientific information
+ Motivated, disciplined, pro-active individual capable of effectively managing timelines
**Other Requirements:**
+ Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Operations Director - NUC Caguas
Operations director job in Caguas, PR
Job Description
We are seeking an experienced Operations Director to oversee the daily operations of our Bayamn Campus. As the Operations Director, you will be responsible for ensuring the smooth and efficient functioning of all departments, while maintaining a high level of customer satisfaction. You will be expected to develop and implement strategies to improve productivity, reduce costs, and increase revenue. Your ultimate goal will be to ensure that the Bayamn Campus operates at peak performance, while maintaining the highest standards of quality and safety.
Minimum Qualifications:
Bachelor's degree in Operations Management, Business Administration, or a related field
5+ years of experience in operations management, with a proven track record of success
Strong budgeting and financial management skills
Excellent leadership and communication skills
Ability to work well under pressure and meet tight deadlines
Preferred Qualifications:
Master's degree in Operations Management, Business Administration, or a related field
Experience in restructuring and turnaround management
Experience in a higher education setting
Responsibilities:
Develop and implement operational policies and procedures to ensure the efficient functioning of all departments
Manage and oversee the budgeting and forecasting processes, ensuring that financial targets are met
Identify areas for cost reduction and implement strategies to achieve savings
Oversee facilities management, ensuring that all buildings and equipment are well-maintained and meet safety standards
Ensure a high level of customer satisfaction by monitoring and improving service delivery
Skills:
As the Operations Director, you will be using your skills in operations management, production management, budgeting, budget management, forecasting, cost reduction, facilities management, and customer satisfaction on a daily basis. You will be responsible for ensuring that all departments are functioning efficiently and effectively, while maintaining a high level of customer satisfaction. Your ability to lead and communicate effectively will be critical to your success in this role.
“Patrono con Igualdad de Oportunidades en el Empleo y Acción Afirmativa para Mujeres, Veteranos y trabajadores/as con Discapacidad”.
Commercial Operation Manager
Operations director job in Guaynabo, PR
Job Description
The Commercial Operations Manager role be responsible for providing strategic insight to both the field force and the sales leadership team specific to the business KPI's, incentive compensation, Sales Force Effectiveness dashboards, field force targeting and management reporting. This role will lead the internal sales support representatives, driving the collaborative alignments among multiple teams, including sales, marketing and operations for Alivia's Specialty and Infusion. This role will partner with Sales Managers to enable commercial department efficiency, productivity and reporting/analytical capabilities to react quickly to changing customer dynamics and make profitable business decisions. The Commercial Operations Manager applies technical knowledge to solve problems, receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Sales Manager consistently review performance metrics and promptly identify and address emerging trends, opportunities and issues through specific actions plans by territory and line of business.
Responsibilities include but are not limited to:
Lead Sales Support, and Operations team members in supporting and reducing the administrative burden on the sales force.
Craft and present compelling, strategic recommendations for sales team performance to drive new business growth.
Drive the creation and implementation of a comprehensive system of dynamic and efficient tools for reporting and analyzing data. Working collaboratively to establish processes that drive continuous improvement and revenue growth.
Engage in collaborative dialog with Sales Managers, Operations Managers, Marketing and Finance to create profitable commercial strategies, initiatives, and processes.
Analyze performance metrics and sales tool usage reports to identify sales team training needs. Collaborate with our learning and development team to develop strategies to meet these needs.
Build strong relationships within a network of colleagues on all levels and ensure effective linkages with all stakeholders.
Supports and contributes to a sales Operations vision and strategy aligned with business needs.
Works with colleagues to build the infrastructure and capabilities that enable the sales organization to achieve sustainable success.
Develop an accessible library of sales processes and programs for quick reference by the organization, using existing technologies as appropriate.
Build productive long-term customer relationships with external decision makers.
Participate in sales and marketing activities with key customers and/or professional associations.
Evaluate and promotes training and continuous education for Commercial Team
To monitor customer satisfaction and service levels to ensure that standards are being met
Candidate Experience:
5years ofprevioussupervisory experience isrequired.
Prior experience working in Specialty Pharmacy,Home Infusionorpharmaceuticalsalesisrequired.
Demonstratedtrack recordof meeting/exceedinggoals.
Demonstrated capability with coaching and developing personnel.
Previous experience with coordinating and leading projects
***EEOC F/M/V/D***
Area Director of People and Culture
Operations director job in San Juan, PR
Job DescriptionArea Director of People & CultureLocation: Puerto Rico Scope: Overseeing two resorts Reporting to: Vice President of People and CultureAbout the RoleWe are seeking an experienced Area Director of People & Culture to lead the HR function across two resorts in Puerto Rico. This senior leadership role is responsible for driving organizational culture, talent management, and employee engagement while ensuring compliance with local regulations and brand standards.Key Responsibilities
Provide strategic HR leadership and support to two resorts.
Oversee recruitment, onboarding, training, and talent development programs.
Partner with executive leadership to foster a culture of excellence, inclusion, and accountability.
Ensure compliance with labor laws and company policies.
Lead performance management and succession planning initiatives.
Manage employee relations and drive engagement across diverse teams.
Act as a trusted advisor to General Managers and senior leadership.
Requirements
Seasoned Director-level HR professional with 8+ years of progressive experience in hospitality.
Proven background in complex resort operations and multi-property oversight.
Strong knowledge of labor laws and HR practices in Puerto Rico.
Exceptional leadership, communication, and interpersonal skills.
Fluency in Spanish required; English proficiency preferred.
Ability to thrive in a fast-paced, dynamic environment.