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  • Associate Director-Manufacturing Operations

    Eli Lilly and Company 4.6company rating

    Operations director job in Carolina, PR

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Job Responsibilities: * Administer and lead a team to support manufacturing operations following manufacturing Standards for Operational Excellence. * Lead and organize the work priorities and objectives, aligned with the business vision and mission. * Act as a leader, integrator, and have accountability for the objectives, ensuring safety, quality, and compliance performance by the application of operational excellence principles. * Supervise staff and ensure there is an adequate number of qualified personnel to support the operation. * Manage the budget and provide input to the Strategic and Business Planning processes. * Ability to lead and integrate cross-functional teams in both production and material management environments. * Experience managing warehouse operations, including inventory control and dispensing processes. * Ability to lead and integrate cross-functional teams in both production and material management environments. * Experience managing warehouse operations, including inventory control and dispensing processes. Education Requirements: * Bachelor's or master's degree in engineering, science or business administration Experience Requirements: * At least (5) years of experience in related area. * Experience leading group of work. * Bilingual (English and Spanish) * Experience in project management and change management Important Notice: In order to maintain the excellent reputation of our company, the quality of our products, and the safety of our working environment, the company will take all reasonable measures to ensure that drug abuse by employees or other persons does not jeopardize the safety of our operations or the quality of our products or adversely affect in any way the company or its employees. The company recognizes that drug use both on and off the job can be detrimental to the company and its efforts to provide a drug-free workplace. Even if prescribed under a state medical marijuana law, marijuana remains illegal under federal law. Marijuana is considered unauthorized by Lilly. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $108,000 - $173,800 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $108k-173.8k yearly Auto-Apply 3d ago
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  • Associate Director, Global Integrated Evidence Operations

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Operations director job in San Juan, PR

    The Global Integrated Evidence Operations, Associate Director role oversees and coordinates the operational processes, digital system support, and governance for Global Integrated Evidence & Innovation (GIE&I), which includes responsibility for operating models, system readiness, and process adherence for integrated evidence planning (IEP) and generation programs across the enterprise. In addition, the role will play a crucial role in enhancing the efficiency and effectiveness of general department operations to support timely and transparent delivery of high impact evidence. Responsibilities: + Support the creation and management of IEPprogramwith a focus on operational efficiency by building out andmaintainingdigital planning platform/repository + Track and report IEP programupdatesto leadership + Overseethe digital IEPplanning platform/repository andmonitordata quality + Ensure operational excellence through the continued development and implementation of standardized processes, tools, and governance for IEPand generation + Contribute to the development of operational KPIs and dashboards tomonitorperformance and drive continuous improvement for IEPplanning and generation + Lead enterprise training,change management, and capability building forsystems, process, and governance + Supportevidence planning governance to ensure alignment with asset vision and strategic objectives + Supportevidence generation governance to oversee the execution of evidence generation activities. + Contribute strategic thinking and thought partnership forevidenceoperations,systemsand governance + Recommend process improvements and efficiencies toleadership + Develop andmaintainrelationships with colleagues involved in the IEP, evidencegenerationand governance processes. **Requirements:** + Bachelor's degree in drug development or business management. + 5+ years of experience in life sciences or project management supporting research needs. + Proventrack recordin program management with matrixed teams in health or life sciences. + Strategic mindset with the ability to prioritize tasks andfocuswork accordingly. + Capability to synthesizelarge amountsof data into meaningful content. + Strong written, verbal, and presentation skills for diverse stakeholders. + Excellent project, time management, and organizational skills. + Ability to thrive under pressure, meet deadlines, and lead parallel projects. + Competence in drug development lifecycle and scientific understanding of assets. **Preferred:** + Formal training or certification in project management methodologies (PMP, Six Sigma, Agile). + Experience in developing IEPs or managing complex processes across cross-functional stakeholders. + Experience in leading or working closely with leadership governance + Successful execution and management of multiple projects supporting life sciences research. + Technical experience in drugdevelopment/commercialization. + Knowledge of drug development lifecycle functions such as Discovery, Clinical Trials, and Regulatory. + Experience with digital technology to support management of planning and research **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $164,530.00 - Maximum $245,985.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $164.5k yearly 60d+ ago
  • Group Manager, Residential Installation Operations, GM Energy

    General Motors 4.6company rating

    Operations director job in San Juan, PR

    **GM Energy** is building a best-in-class installation ecosystem to support the next generation of home energy products. As the Group Manager, Home Product Installation & Interconnection, you will define and execute the strategic approach for how GM Energy delivers residential installations across a diverse national network of certified installers, turnkey providers, and customer-selected electricians. In this role, you will shape the operational model that enables speed, quality, and customer confidence, from installer onboarding and market enablement to in-flight performance, compliance, and long-term network health. You will work across GM Policy, Energy Sales, Business Development, Product Development, and Customer Care to eliminate friction points, reduce barriers to EV adoption, and ensure GM customers experience a level of service and support unlike anything in the market. This position is a unique opportunity to architect the systems, standards, and partnerships that will scale GM Energy's residential installation footprint nationwide - reshaping the way customers interact with energy at home, in their vehicles, and across the grid. **Why Join GM Energy?** This is an opportunity to shape the future of energy solutions and customer experience at GM. You will lead a team that directly impacts operational efficiency, installer success, and customer satisfaction and market development in a rapidly growing sector. **Responsibilities:** **Team Leadership & People Development** + Lead and develop a team responsible for installer onboarding, enablement, compliance, and continuous improvement. + Set clear goals, measure performance, and create accountability across multiple workstreams. + Foster a culture of transparency, collaboration, and innovation. **Installer Onboarding** + Oversee certification, quality verification, and performance benchmarking for new installers. + Ensure adherence to GM Energy standards for speed, craftsmanship, and customer satisfaction. + Maintain onboarding SOPs and quality metrics to ensure consistency and scalability. **Installer Enablement** + Identify priority markets, AHJs, MSAs, and utility partners to accelerate installer readiness. + Partner with internal teams to streamline application and permit packets, escalation pathways, and utility engagement. + Manage installer resources within Salesforce Experience Cloud and improve support workflows to reduce call center volume. **Installer Compliance & Performance Management** + Monitor installer SLAs, cycle times, CSAT, and adherence to contractual requirements. + Drive timely resolution of escalations across active installs and pipeline jobs. + Maintain network health dashboards, lead monthly MORs and QBRs, and partner with purchasing on compliance. **Continuous Network Improvement** + Identify systemic issues through data trends across onboarding, performance, compliance, and customer feedback. + Design and deliver training, education, and compliance programs for internal and external partners. + Drive initiatives that improve installer engagement, reduce cancellations, and enhance customer decision-making tools. **Required Skills & Competencies** + Leadership excellence, including people development, delegation, and team accountability. + Technical fluency in electrical systems, home energy installations, interconnection requirements, EVSE, solar, and energy storage. + Knowledge of AHJ permitting, utility interconnection, and applicable safety codes. + Strong analytical abilities with experience identifying trends and implementing operational improvements. + Effective communicator able to translate technical concepts for diverse audiences including electricians, utilities, policy partners, and executives. + Ability to manage multiple priorities in a fast-paced environment. **QUALIFICATIONS** + Bachelor's degree in Electrical Engineering, Construction Management, or related field preferred. + 7+ years of experience in energy, distributed energy resources, electrical installation, or related industries, with 3+ years in a leadership or indirect leadership role. + Experience managing installer or subcontractor networks, compliance programs, and customer experience initiatives. + Ability to work in Salesforce, Excel, and data visualization tools; capable of defining KPIs, SLAs, and reporting standards. + Understanding of revenue models for energy products, installation services, O&M, and grid or third-party ownership programs **Compensation:** **The expected base compensation for this role is:** **$149,500 - $229,100** **. Actual base compensation within the identified range will vary based on factors relevant to the position.** **Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.** **Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.** **\#LI-HM1** **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (************************************************** **Our Culture** **How we hire (************************************************ Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (******************************************** We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
    $67k-84k yearly est. 21d ago
  • HS OPERATIONAL MANAGER

    Boys & Girls Club 3.6company rating

    Operations director job in San Juan, PR

    Job Description GENERAL DESCRIPTION: Responsible for operations of the Head Start Program including facility management, information systems, transportation, and property. Supervises and ensures that the Performance Standards and regulations are met and that agency facilities and operations are effective and efficient; works closely with Head Start managers to coordinate agency operations; responsible for meeting Head Start Performance Standards and following the agency policies and procedures. TASKS AND ESSENTIAL JOB RESPONSIBILITIES: Works with the managers and coordinator to ensure that facilities, transportation, food service, technology resources, and center operations are effectively and efficiently managed and meet the Head Start Performance Standards, all regulations and policies and procedures. Responsible for contract development and management. Explore and research facility opportunities. Negotiate leases and contracts, also responsible for the oversight of tenant leases. Prepare and coordinate job bids, repair costs and estimates. Assess facility needs: monitor, evaluate and prioritize Facilities Tracker Requests, determining assignments/scheduling and when requests need to be contracted out. Ensure facilities/equipment is appropriately maintained, schedule and coordinate repairs with Facilities Technicians/Assistants, and/or subcontractors (electrician, plumber, locksmith, etc.) Maintain records and documentation for all contracts (tenant leases, facility lease, inter-agency agreements, construction projects etc.) and jobs, projects and equipment. Coordinate facility construction, renovations and playground development. Establish and maintain professional working relationships with vendors, agency funders, tenants, and the business community. Management of requests and needs related to information technology systems Regularly monitor functional areas (facilities, playgrounds, food service, transportation and information technology systems) to assure compliance with Head Start Performance Standards, local, state and federal regulations. Work with program managers to plan, organize and supervise day-to-day program operations; monitor quality, resolve challenges and continuously seek opportunities for improvement. Facilitate the Facilities Committee. Responsible for the operation's material inventories and their distribution to the operation. Monitors the inventory of site materials, supplies, and equipment; places orders for the center. Assesses current and future facility needs; makes recommendations to the Head Start Director. Development and implementation of the operational inkind plan Submits monthly the in-kind contributions, volunteer report and all program activities. Maintains accurate and complete volunteer files. Ensures volunteers working ten hours or more per month are referred to Human Resources for background screening and TB Testing. Development of the operational and programmatic calendar Establishes and maintains property records in accordance with organizational regulations and policies. Prepares annual property inventories and submits the corresponding reports Certifies the deregistration and registration orders to the program property registry Manage data platforms related to head start program operations Mobilize community resources and partnerships and work with other organizations in the community to foster collaboration as defined by the Office of Head Start. Strategic leadership and innovative programming to meet the needs of children and families in alignment with Head Start and organizational objectives. Coordinate with leadership team on operational aspects of all school events Assists in the development and implementation of the annual training plan, including pre-service, in[1]service, T/TA, and ongoing training requirements Perform other related duties as assigned by the HS/EHS Director. SUPERVISION EMPLOYEE DEVELOPMENT: Establishes action plans that encourage the development of its employees (behavior and performance), especially its key talent PERFORMANCE REVIEW: Complete performance appraisals on time and correctly identify your employees' areas of strength, opportunity, and development ORGANIZATIONAL ENVIRONMENT AND CULTURE: Ensures a positive work environment in which commitment, resources, collaboration and recognition are encouraged COMMUNICATION: Effectively communicates expectations, needs, critical situations, organizational objectives and the role of your team in meeting them PERFORMANCE MANAGEMENT: Effectively management situations of poor performance. Take required disciplinary action, in an objective and fair manner, following Program Policies and Procedures and EEO requirements. This includes requirements involving the Head Start Policy Council in employee hiring and termination as outlined in Performance Standards 45 CFR 1304, Appendix A. SUSTAINABILITY: Hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: Bachelor's Degree in business management field or a combination of a Bachelor's Degree in an unrelated field and relevant experience. Minimum of three years professional level management and supervision of a department or agency. Knowledge and experience in business and human resource practices. At least three years' experience working with diverse families in low income communities on health and wellness interventions, including evidence-based strategies to reduce health disparities, with supervisory responsibilities Background and understanding of child preventative health, including EPSDT requirements for children 0-5 Bilingual Required- translation and interpretation (language(s) - program specific). Maintain certification in CPR and First Aid. Physical exam and background checks are required for this position. Travel required locally or long-distance up to 10% of the time for work-related meetings and functions. Must have a valid driver's license and reliable transportation. Ability to interact effectively with people from diverse backgrounds Strong leadership skills with excellent written and oral communication skills. Ability to communicate effectively, verbally and in writing Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation Must be honest, dependable and able to meet deadlines Self-motivated and able to work independently PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Ability to sit most of the time with some bending and reaching. Ability to stand, walk, and bend periodically. Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing. Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading). Ability to receive and respond to oral communication. Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. Work is generally performed in an office environment. Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices). Standard office equipment generally used includes: Telephone Personal Computer (monitor, keyboard, and mouse) or Tablet Printer/Photocopy Machine Calculator May be required to operate a motor vehicle during the course of duties. ORGANIZATIONAL VALUES: Empathy: We believe in showing love and compassion to all of our beneficiaries and in everything we do. We work hard to ensure respect, solidarity and purpose and we are dedicated to a sense of mutual service based on a deep sense of empathy Inclusion trust: We learn from those most affected by the poverty. We develop opportunities with them at the center of what we do. We discover the needs for being able to design and implement the right solutions at scale. Ethical Transparency: Our mission to eradicate poverty infantile in Puerto Rico is the driving force to do things well, with the best governance, ethics and transparency. Creative Innovation: We build a better country. We recognize that the opportunities to which we aspire require new solutions. Creativity and innovation are our tools to create a better quality of life. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
    $35k-47k yearly est. 23d ago
  • Region Manager

    Steris 4.5company rating

    Operations director job in San Juan, PR

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Region Manager is responsible for the sale of consumable products in the Life Sciences industry (pharma/biopharma, medical device, and related industries) within an assigned geographic region. Working with sales leadership to develop strategies for achieving commercial targets, they also directly manage and coordinate activities of their sales team to meet planned goals and objectives. What you will do as a Region Manager Business Management Facilitates the development and expansion of the region's business by initiating and nurturing key relationships and associations in the Life Sciences industry. Monitors and reports market trends to appropriate internal partners and implements region strategies to capitalize on all opportunities. Identify top prospects, projects, and opportunities and ways to improve productivity and drive continuous improvement in the sales process. Comply with the spirit and letter of laws, government regulations, and company policies. Achieving Financial Objectives Develops and clearly communicates business strategies. Drives activities to achieve financial targets for the region and/or assigned territories. Participates in setting pricing strategies using established policy guidelines. Manages time, travel, expenses, and sales activities to maximize effectiveness. Customer Focus Ensures customer needs are communicated and interpreted into all facets of organizational structure. Interacts regularly with other functional leaders to ensure process improvements are implemented effectively. Assures that all direct reports are trained properly and can deliver an integrated, customer solution presentation. Employee Development Creates an environment which encourages self development, creative thinking and problem solving. Coaches the team to leverage their role to ensure positive team selling relationships. Identifies training and educational needs of their region; assures information, resources, education, support are provided to the team through various support functions. Uses all available tools and techniques to develop and communicate vision. Recruits, interviews, and selects individuals matching the profile of the respective STERIS job description. The Experience, Skills and Abilities Needed Required Bachelor's degree required 5 years minimum of sales experience in the pharmaceutical or life sciences market with responsibility for multiple products 2 years minimum of managerial experience within performance reviews, training, and succession planning, etc. Proficiency with Microsoft Office and Customer Relationship Management Software Must have a valid driver's license, passport, and the ability to travel internationally (40-50%) Bilingual (fluent in Spanish, Advanced English) to communicate with Customers and global STERIS team Preferred Bachelor's or Master's degree in Chemistry, Biology/Microbiology, Pharmaceutical Science, or Engineering Significant sales support skills and experience including dealing with complex multifaceted sales situations effectively utilizing a team approach - strong leadership, matrix organization management, interpersonal, communication, organization, and presentation skills Skilled in motivating diverse teams, fostering accountability, and building resilience Coaching, providing feedback, developing talent Excellent communication and negotiation skills High emotional intelligence and adaptability in a fast-changing industry Skilled in setting KPIs, monitoring progress, and adjusting strategies What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: Base Salary + Incentive Compensation Program Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement) Cell Phone Stipend Flexible Time Off + 9 Corporate Holidays Per Year Excellent Healthcare, Dental, and Vision Benefits Healthcare and Dependent Flexible Spending Accounts Long/Short Term Disability Coverage 401(k) with a Company Match Parental Leave Tuition Reimbursement Program Additional Add-On Benefits/Discounts Opportunities for Advancement in a Stable Long-Term Career Pay range for this opportunity is $105,400.00 - $136,400.00. This position is incentive plan eligible, at target earnings of $45,000 - $55,000, depending on performance. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
    $105.4k-136.4k yearly 21d ago
  • Director, Revenue Cycle Management

    Cardinal Health 4.4company rating

    Operations director job in San Juan, PR

    **About Navista** At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive. True to our name, our experienced team is passionate about helping oncology practices navigate the future. **About the Revenue Cycle Team** The Director of Revenue Cycle for Radiation Oncology is responsible for overseeing all billing, collections, and accounts receivable (AR) operations specific to oncology services. This role ensures timely and accurate claim submission, protects reimbursement, and minimizes AR delays that could impact financial performance. The position requires strategic leadership, operational excellence, and collaboration across clinical, operations, and financial teams while spearheading the development and adoption of new technologies, ensuring scalability and compliance across systems. This role reports to the VP of the Revenue Cycle Management team. **Responsibilities** + Lead end-to-end revenue cycle operations for radiation oncology and imaging, including charge capture, coding, billing, and collections + Ensure all oncology-related claims are submitted accurately and within payer timelines to prevent denials and delays + Support change management with team to build a best-in-class RCM culture + Develop and implement strategies to safeguard reimbursement, including proactive AR management and payer follow-up + Collaborate with operations, clinical, and financial teams to ensure alignment on reimbursement protocols and compliance + Monitor KPIs such as days in AR, clean claim rate, denial trends, and reimbursement turnaround + Drive continuous process improvement and technology optimization to enhance revenue integrity and operational efficiency + Lead and mentor a team of RCM professionals, fostering a culture of accountability, collaboration, and excellence **Qualifications** + Bachelor's degree in healthcare administration, Business, Finance, or related field, preferred + Minimum of 7 years of progressive experience in revenue cycle management, with at least 5 years in radiation oncology preferred + Deep understanding of radiation oncology billing and coding + Proven track record of managing AR and improving financial performance in a healthcare setting + Strong knowledge of payer regulations, compliance standards, and reimbursement methodologies + Experience with oncology-specific EMRs and billing systems (e.g., ARIA, Centricity) + Excellent analytical, communication, and leadership skills + Ability to work cross-functionally and influence stakeholders across clinical, financial, and operational domains + Travel: Up to 10%. **Anticipated salary range** : $105,600 - $178,750 **Bonus eligible** : Yes **Benefits** : Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close** : //2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.6k-178.8k yearly 8d ago
  • Operations Director - NUC Caguas

    National College of Business & Technology 3.9company rating

    Operations director job in Caguas, PR

    Job Description We are seeking an experienced Operations Director to oversee the daily operations of our Bayamn Campus. As the Operations Director, you will be responsible for ensuring the smooth and efficient functioning of all departments, while maintaining a high level of customer satisfaction. You will be expected to develop and implement strategies to improve productivity, reduce costs, and increase revenue. Your ultimate goal will be to ensure that the Bayamn Campus operates at peak performance, while maintaining the highest standards of quality and safety. Minimum Qualifications: Bachelor's degree in Operations Management, Business Administration, or a related field 5+ years of experience in operations management, with a proven track record of success Strong budgeting and financial management skills Excellent leadership and communication skills Ability to work well under pressure and meet tight deadlines Preferred Qualifications: Master's degree in Operations Management, Business Administration, or a related field Experience in restructuring and turnaround management Experience in a higher education setting Responsibilities: Develop and implement operational policies and procedures to ensure the efficient functioning of all departments Manage and oversee the budgeting and forecasting processes, ensuring that financial targets are met Identify areas for cost reduction and implement strategies to achieve savings Oversee facilities management, ensuring that all buildings and equipment are well-maintained and meet safety standards Ensure a high level of customer satisfaction by monitoring and improving service delivery Skills: As the Operations Director, you will be using your skills in operations management, production management, budgeting, budget management, forecasting, cost reduction, facilities management, and customer satisfaction on a daily basis. You will be responsible for ensuring that all departments are functioning efficiently and effectively, while maintaining a high level of customer satisfaction. Your ability to lead and communicate effectively will be critical to your success in this role. “Patrono con Igualdad de Oportunidades en el Empleo y Acción Afirmativa para Mujeres, Veteranos y trabajadores/as con Discapacidad”.
    $32k-39k yearly est. 23d ago
  • Senior Operations Supervisor

    Heraeus Holding

    Operations director job in Dorado, PR

    Permanent About Heraeus Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead. About Heraeus Medevio Together we improve lives. At Heraeus Medevio, we bring lifesaving and life-changing medical devices to market through partnerships with medical device manufacturing companies. Backed by Heraeus Group, we are committed to the growth of our teams and organization by providing an open space for open minds. To reach our vision of improving 100 million lives every year, we foster a culture of curiosity that thrives on challenge, continuous learning, growth, and the opportunity to try new things. With sites in the United States, European Union, and Asia, and over 2,200 employees worldwide, together, we will meet tomorrow's challenges today. Position Summary The Senior Operations Supervisor schedules and coordinates personnel, equipment, and activities in a production environment. Promotes continuous quality improvement processes and meets profitability goals and customer expectations. By supervising, motivating, and taking disciplinary actions in a consistent and timely manner, the Operations Supervisor support and promotes Operational Excellence initiatives. While the site operates three shifts, this position will generally support typical business hours are expected, 8 AM-5 PM. What You'll Do Every Day: * Forecast, schedule and coordinate production personnel, equipment, and activities, while maintaining head count levels with production requirements. * Provide direction for all manufacturing areas to operators, leads, and operator technicians, including setting goals, KPIs, standards, and/or expectations for areas. * Perform annual employee performance reviews, disciplinary actions, and track the progress of employee development plans/goals. * Maintain department costs within budget guidelines. * Provide technical assistance, support, and follow-up to Lead Operators in areas such as non-conformance, scheduling, line organization, among others. * Monitor production quality on an ongoing basis, adjusting process to maximize product quality. * Analyze and report on production and quality results and takes immediate action if necessary. * Communicate with management and/or subordinates to resolve employee concerns and complaints. * Proactively identify, evaluate, and collaborate with cross-functional partners to implement operational improvement opportunities using Lean principles and/or 6-sigma methodology. * Other duties assigned as required. EHS responsibilities * Understand the EHS management system and how it applies to their area of responsibility, ensuring that equipment, facilities or plant(s) are operated in accordance with applicable laws and with Company EHS policies and other requirements. * Implement adequate safe working procedures, practices, operating instructions and other internal regulations for work processes. * Ensure all accidents and injuries are promptly investigated, causes identified, and lessons learned communicated appropriately. * Ensure employees are appropriately qualified and have sufficient resources and skills to fulfill their responsibilities. * Arrange training for people to ensure regulatory required qualification is satisfied and competency to perform the job is fulfilled and maintained. What We're Looking For: * Bachelor's degree in Mechanical or Industrial Engineering or related field required. * Minimum 5 years of experience in Medical Device industry. * Minimum 3 years of experience in a supervisory role. * Excellent communication skills, bilingual (English/Spanish), with the ability to support and lead project activities across the site * Demonstrated strong analytical skills to effectively manage resources and budgets. * Demonstrated success effectively improving processes with minimal direction and information. * Demonstrate high level of initiative and creativity, technically savvy, and strong attention to detail. * Distinguished through consistent display of leadership by example in accordance with Heraeus Medevio Ethics statement. * Ability to anticipate and practice participative management style. * Must be able to wear required Personal Protective equipment (PPE) and sit or stand for extended period. * Ability to travel up to 10% may be required. Curious? Apply now! We are interested in finding the best candidates, and they may come from a nontraditional background. So please don't hesitate to apply, even if you aren't an exact fit. We look forward to getting you started on your employment journey with Heraeus Medevio! Any further questions? Our Recruiting Team, Heraeus Medevio, is happy to assist you by email: [[cust_RecTeam]]. Or visit us at jobs.heraeus.com. ReqID: 58684
    $26k-43k yearly est. 23d ago
  • Area Director of People and Culture

    D.C. Global Talent

    Operations director job in San Juan, PR

    Scope: Overseeing two resorts Reporting to: Vice President of People and Culture About the Role We are seeking an experienced Area Director of People & Culture to lead the HR function across two resorts in Puerto Rico. This senior leadership role is responsible for driving organizational culture, talent management, and employee engagement while ensuring compliance with local regulations and brand standards. Key Responsibilities Provide strategic HR leadership and support to two resorts. Oversee recruitment, onboarding, training, and talent development programs. Partner with executive leadership to foster a culture of excellence, inclusion, and accountability. Ensure compliance with labor laws and company policies. Lead performance management and succession planning initiatives. Manage employee relations and drive engagement across diverse teams. Act as a trusted advisor to General Managers and senior leadership. Requirements Seasoned Director-level HR professional with 8+ years of progressive experience in hospitality. Proven background in complex resort operations and multi-property oversight. Strong knowledge of labor laws and HR practices in Puerto Rico. Exceptional leadership, communication, and interpersonal skills. Fluency in Spanish required; English proficiency preferred. Ability to thrive in a fast-paced, dynamic environment.
    $34k-69k yearly est. 60d+ ago
  • Port Operations Manager - Diego Garcia

    Amentum

    Operations director job in San Juan, PR

    This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations + Managing port personnel, including hiring, training, and performance evaluations **QUALIFICATIONS** + US Citizenship + Secret Security Clearance + Minimum of 72 months Harbor Operations experience. This opportunity is located on the island of Diego Garcia. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
    $35k-60k yearly est. 60d+ ago
  • Operations Manager(E)

    Legends Global

    Operations director job in San Juan, PR

    LEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula to you? Join us!Legends Global, has an excellent opening for the Operations & Facility Manager at The PR Convention Center. This Position is supporting the Director of operations for overseeing all operational and maintenance functions of the PR Convention Center and Antiguo Casino to ensure safe, efficient, and high-quality event delivery. This role manages staff and subcontractors across maintenance, engineering, housekeeping, and event logistics to guarantee that the venue is fully prepared, compliant, and operationally excellent always.The Manager collaborates closely with event services, sales, F&B teams to meet client requirements, enhance guest satisfaction, and maintain the property in excellent condition. Responsibilities include strategic planning, budgeting, preventive and corrective maintenance, policy implementation, and continuous improvement of operational standards and delivery service.Essential DutiesOperations & Event Support Plan, organize, and coordinate all daily operational activities to ensure the venue's readiness for events. Oversee setup, logistics, and operational support for events in coordination with event management, client services, and F&B departments. Ensure smooth event operations, addressing any on-site issues promptly to maintain service quality and safety. Actively participate in client meetings to understand operational needs and provide technical and logistical solutions. Maintenance & Facility Management Oversee maintenance and repair services including HVAC, electrical, plumbing, mechanical, and general building systems. Manage preventive and predictive maintenance programs using CMMS or Legends Global maintenance tools. Supervise vendors and contractors, ensuring compliance with service agreements, safety regulations, and performance standards. Continuously review facility conditions and recommend repairs, upgrades, or capital improvement projects. Ensure full compliance with OSHA, building codes, fire safety, and other local regulatory standards. Staff Leadership & Administration Supervise, train, and evaluate departmental staff, fostering a culture of safety, teamwork, and accountability. Manage subcontractors and service providers, ensuring adherence to operational standards and service-level agreements. Conduct and participate in regular staff meetings to review event plans, schedules, and performance updates. Prepare and deliver weekly and monthly operational reports for management and stakeholders. Financial Management & Reporting Supporting the Director of Operations developing and monitoring departmental budgets, forecasts, and staffing plans. Prepare event cost estimates and post-event analyses to optimize operational efficiency. Track and manage expenses related to equipment rentals, supplies, and contracted services. Implement and oversee inventory and purchasing control systems for consumables, tools, and equipment. Compliance, Safety & Continuous Improvement Maintain all building licenses, inspections, and certifications. Promote and enforce workplace safety programs in line with OSHA and internal standards. Supporting the Director of Operations developing, implementing, and updating policies and standard operating procedures (SOPs) for operations and maintenance. Lead or support special projects assigned by the Director of Operations to enhance operational excellence. Required Qualifications Bachelor's degree required, Engineering, Facility Management, Industrial, Mechanical, Electrical, or related field preferred. Minimum 5 years of experience in facility or operations management, ideally within a convention center, large venue, or hospitality environment. Proven experience supervising and developing teams and managing third-party service contracts. Strong project management skills with ability to handle multiple priorities under tight deadlines. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, MS Project) and familiarity with CMMS or other maintenance management systems. Fully bilingual in English and Spanish (spoken and written). Excellent communication, problem-solving, and interpersonal skills. Professional demeanor and ability to represent the venue effectively with clients, vendors, and stakeholders. Availability to work flexible hours including nights, weekends, and holidays as event schedules require. Strong Communication skills at all levels of the organization. Problem-solving and adaptability.. Legends is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
    $35k-60k yearly est. Auto-Apply 47d ago
  • Commercial Operation Manager

    Alivia Health

    Operations director job in Guaynabo, PR

    Job Description The Commercial Operations Manager role be responsible for providing strategic insight to both the field force and the sales leadership team specific to the business KPI's, incentive compensation, Sales Force Effectiveness dashboards, field force targeting and management reporting. This role will lead the internal sales support representatives, driving the collaborative alignments among multiple teams, including sales, marketing and operations for Alivia's Specialty and Infusion. This role will partner with Sales Managers to enable commercial department efficiency, productivity and reporting/analytical capabilities to react quickly to changing customer dynamics and make profitable business decisions. The Commercial Operations Manager applies technical knowledge to solve problems, receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Sales Manager consistently review performance metrics and promptly identify and address emerging trends, opportunities and issues through specific actions plans by territory and line of business. Responsibilities include but are not limited to: Lead Sales Support, and Operations team members in supporting and reducing the administrative burden on the sales force. Craft and present compelling, strategic recommendations for sales team performance to drive new business growth. Drive the creation and implementation of a comprehensive system of dynamic and efficient tools for reporting and analyzing data. Working collaboratively to establish processes that drive continuous improvement and revenue growth. Engage in collaborative dialog with Sales Managers, Operations Managers, Marketing and Finance to create profitable commercial strategies, initiatives, and processes. Analyze performance metrics and sales tool usage reports to identify sales team training needs. Collaborate with our learning and development team to develop strategies to meet these needs. Build strong relationships within a network of colleagues on all levels and ensure effective linkages with all stakeholders. Supports and contributes to a sales Operations vision and strategy aligned with business needs. Works with colleagues to build the infrastructure and capabilities that enable the sales organization to achieve sustainable success. Develop an accessible library of sales processes and programs for quick reference by the organization, using existing technologies as appropriate. Build productive long-term customer relationships with external decision makers. Participate in sales and marketing activities with key customers and/or professional associations. Evaluate and promotes training and continuous education for Commercial Team To monitor customer satisfaction and service levels to ensure that standards are being met Candidate Experience: 5years ofprevioussupervisory experience isrequired. Prior experience working in Specialty Pharmacy,Home Infusionorpharmaceuticalsalesisrequired. Demonstratedtrack recordof meeting/exceedinggoals. Demonstrated capability with coaching and developing personnel. Previous experience with coordinating and leading projects ***EEOC F/M/V/D***
    $35k-60k yearly est. 22d ago
  • Regional Manager Hearing Care - Florida

    Sonova

    Operations director job in Florida, PR

    As the Regional Manager, Hearing Care, you will oversee support a team of dedicated and compassionate Hearing Care Coordinators (HCCs). Your role will be vital in ensuring our patients receive exceptional care and service. You will provide guidance and support to the HCCs within the region. Your expertise in the relevant point of system sale will be essential, and you will be held accountable for ensuring the HCCs in the region receive the necessary training to excel in their roles. You will motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations efforts. Leading by example, you'll bring enthusiasm and display flexibility as you take on special projects and drive process improvement efforts and company initiatives Location: West Coast Florida - Hybrid Schedule with two remote days. Fort Lauderdale/Orlando/Jacksonville, FL Monday-Friday 8:30am-5:00P.M. Your role at AudioNova: * Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management * Up to 60% Travel in Fort Lauderdale/Orlando/Jacksonville, FL. * Observe, explain, and coach on scheduled evaluations and capacity and demand * Address performance issues proactively, providing coaching and conducting annual performance appraisals. * Review and ensure accuracy in regional collections and transaction * Supervise clinic inventory control processed * Oversee the process for the insurance process and proper completion of patient Benefit Checks * Monitor and evaluate transactional compliance duplication * Provide comprehensive training to HCCs beyond initial on-boarding and create mentoring partnerships amongst peers in the region to support ongoing development * Approve employee PTO and manage timecards in the ADP system * Facilitate smooth onboarding and provide ongoing training and support of new HCCs * Subject matter expert on company systems, processes and policies & procedures * Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently recognize trending errors and promptly follow up with HCCs to address process issues (related to SOP, processes in general and linked to the relevant systems) * Cultivate strong relationships and provide supports for HCCs fostering effective communication between the Sr. HCC and the HCCs * Provide team support team by coordinating, coaching and mentoring at community events * Champion the company vision, mission and values, promoting team morale around these initiatives * Operates in compliance with all local, state and Federal laws as well as * Assess the potential ROI of local events considering demographics, engagement and attendance * Drive performance success by achieving KPIs related to demand for HCC accountable activities * Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed eval targets * Train HCCs on best practice for local area marketing activities and attending events to oversee operations at any events this may or may not include any relevant support for BHEs (Better Hearing Events) * Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities * Train HCCs on centrally driven marketing campaigns and how to handle response and patients * Conduct regular marketing training for HCCs * Ensure marketing materials and practices in centers are current and on brand * Report to marketing on a monthly basis on region as well as KPIs * Drive sustainable engagement by leading the regions yearly Engagement Survey( HearMe) and implement strategies for improvement * Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards * Other duties and responsibilities as assigned Job Qualifications Education: * Bachelor's Degree preferred Certifications: * Not applicable Industry/Product Knowledge Required: * Prior experience/knowledge with hearing aids is a plus Skills/Abilities: * Professional verbal and written communication * Strong relationship building skills with customers, physicians, clinical staff * Experience with multiple EMR system is a plus (RBS) * Experience with Microsoft Office and Outlook * Knowledge of HIPAA regulations * Ability to exhibit empathy Work Experience: * 2+Years in a health care environment is preferred * Previous management experience preferred * Previous training experience is preferred * Previous customer service experience is required Statement of Other Duties: This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. Salary: $60,000 - $80,000 + 10% Bonus We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
    $97k-111k yearly est. 42d ago
  • Associate Director, Global Quality Operations

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Operations director job in San Juan, PR

    The Associate Director, Quality Operations will lead initiatives that drive operational excellence, enhance risk management practices, and optimize global quality system processes across a global quality organization. This role is instrumental in ensuring that quality operations are efficient, compliant, and aligned with strategic business goals. **** **Operational Excellence** + Lead continuous improvement initiatives across global quality to enhance efficiency, effectiveness, and compliance. + Identify and implement best practices, metrics, and tools to drive performance and accountability. + Facilitate cross-functional collaboration to streamline and optimize end-to-end workflows, as well as enhance overall operational alignment. + Ensure effective change management strategies are applied to drive successful implementation and adoption of operational initiatives. **Risk Management** + Develop and maintain a proactive quality risk management framework aligned with ICH Q9 principles. + Conduct risk assessments for quality processes, systems, and operations, and support mitigation planning. + Monitor and report on key risk indicators and escalate critical risks to senior leadership. **Global Quality System Processes** + Oversee the design, implementation, and maintenance of global quality system processes (e.g., deviation management, CAPA, change control, document management) guided by process excellence principles. + Ensure harmonization and standardization of quality processes across sites and regions. + Support quality system enhancements and digital transformation initiatives, ensuring they are informed by robust business process design and governance practices. **Compliance & Governance** + Ensure quality operations comply with global regulatory requirements (e.g., FDA, EMA, PMDA) and internal standards. + Support internal audits and regulatory inspections, including readiness activities and remediation. + Analyze, monitor, and maintain KPIs and dashboards to identify trends, root causes, and opportunities for continuous improvement. **Leadership & Collaboration** + Serve as a technical leader within a matrixed organization. + Collaborate with Supply Chain, Regulatory Affairs, IT, and other functions to ensure integrated quality operations. + Align process improvement initiatives with strategic goals and support leadership in prioritizing efforts that deliver the greatest organizational impact. + Represent Quality Operations in global forums and strategic planning initiatives. **Qualifications** Required + Bachelor's degree in life sciences, engineering, or related field; advanced degree preferred. + 8+ years of experience in pharmaceutical quality operations, with exposure to both small molecule and biologics. + Strong knowledge of GxP regulations, quality systems, and risk management principles. + Proven experience in operational excellence and process improvement methodologies (e.g., Lean, Six Sigma). + Excellent communication, leadership, and project management skills. + Ability to work in a global, matrixed environment and manage multiple priorities. Preferred + Experience with global quality systems platforms (e.g., Veeva, TrackWise). + Familiarity with digital transformation and data analytics in quality operations. + Prior involvement in regulatory inspections and audit readiness. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $146,955.00 - Maximum $219,650.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $147k yearly 15d ago
  • Hs Operational Manager

    Boys & Girls Club 3.6company rating

    Operations director job in San Juan, PR

    GENERAL DESCRIPTION: Responsible for operations of the Head Start Program including facility management, information systems, transportation, and property. Supervises and ensures that the Performance Standards and regulations are met and that agency facilities and operations are effective and efficient; works closely with Head Start managers to coordinate agency operations; responsible for meeting Head Start Performance Standards and following the agency policies and procedures. TASKS AND ESSENTIAL JOB RESPONSIBILITIES: Works with the managers and coordinator to ensure that facilities, transportation, food service, technology resources, and center operations are effectively and efficiently managed and meet the Head Start Performance Standards, all regulations and policies and procedures. Responsible for contract development and management. Explore and research facility opportunities. Negotiate leases and contracts, also responsible for the oversight of tenant leases. Prepare and coordinate job bids, repair costs and estimates. Assess facility needs: monitor, evaluate and prioritize Facilities Tracker Requests, determining assignments/scheduling and when requests need to be contracted out. Ensure facilities/equipment is appropriately maintained, schedule and coordinate repairs with Facilities Technicians/Assistants, and/or subcontractors (electrician, plumber, locksmith, etc.) Maintain records and documentation for all contracts (tenant leases, facility lease, inter-agency agreements, construction projects etc.) and jobs, projects and equipment. Coordinate facility construction, renovations and playground development. Establish and maintain professional working relationships with vendors, agency funders, tenants, and the business community. Management of requests and needs related to information technology systems Regularly monitor functional areas (facilities, playgrounds, food service, transportation and information technology systems) to assure compliance with Head Start Performance Standards, local, state and federal regulations. Work with program managers to plan, organize and supervise day-to-day program operations; monitor quality, resolve challenges and continuously seek opportunities for improvement. Facilitate the Facilities Committee. Responsible for the operation's material inventories and their distribution to the operation. Monitors the inventory of site materials, supplies, and equipment; places orders for the center. Assesses current and future facility needs; makes recommendations to the Head Start Director. Development and implementation of the operational inkind plan Submits monthly the in-kind contributions, volunteer report and all program activities. Maintains accurate and complete volunteer files. Ensures volunteers working ten hours or more per month are referred to Human Resources for background screening and TB Testing. Development of the operational and programmatic calendar Establishes and maintains property records in accordance with organizational regulations and policies. Prepares annual property inventories and submits the corresponding reports Certifies the deregistration and registration orders to the program property registry Manage data platforms related to head start program operations Mobilize community resources and partnerships and work with other organizations in the community to foster collaboration as defined by the Office of Head Start. Strategic leadership and innovative programming to meet the needs of children and families in alignment with Head Start and organizational objectives. Coordinate with leadership team on operational aspects of all school events Assists in the development and implementation of the annual training plan, including pre-service, in[1]service, T/TA, and ongoing training requirements Perform other related duties as assigned by the HS/EHS Director. SUPERVISION EMPLOYEE DEVELOPMENT: Establishes action plans that encourage the development of its employees (behavior and performance), especially its key talent PERFORMANCE REVIEW: Complete performance appraisals on time and correctly identify your employees' areas of strength, opportunity, and development ORGANIZATIONAL ENVIRONMENT AND CULTURE: Ensures a positive work environment in which commitment, resources, collaboration and recognition are encouraged COMMUNICATION: Effectively communicates expectations, needs, critical situations, organizational objectives and the role of your team in meeting them PERFORMANCE MANAGEMENT: Effectively management situations of poor performance. Take required disciplinary action, in an objective and fair manner, following Program Policies and Procedures and EEO requirements. This includes requirements involving the Head Start Policy Council in employee hiring and termination as outlined in Performance Standards 45 CFR 1304, Appendix A. SUSTAINABILITY: Hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: Bachelor's Degree in business management field or a combination of a Bachelor's Degree in an unrelated field and relevant experience. Minimum of three years professional level management and supervision of a department or agency. Knowledge and experience in business and human resource practices. At least three years' experience working with diverse families in low income communities on health and wellness interventions, including evidence-based strategies to reduce health disparities, with supervisory responsibilities Background and understanding of child preventative health, including EPSDT requirements for children 0-5 Bilingual Required- translation and interpretation (language(s) - program specific). Maintain certification in CPR and First Aid. Physical exam and background checks are required for this position. Travel required locally or long-distance up to 10% of the time for work-related meetings and functions. Must have a valid driver's license and reliable transportation. Ability to interact effectively with people from diverse backgrounds Strong leadership skills with excellent written and oral communication skills. Ability to communicate effectively, verbally and in writing Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation Must be honest, dependable and able to meet deadlines Self-motivated and able to work independently PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Ability to sit most of the time with some bending and reaching. Ability to stand, walk, and bend periodically. Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing. Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading). Ability to receive and respond to oral communication. Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. Work is generally performed in an office environment. Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices). Standard office equipment generally used includes: Telephone Personal Computer (monitor, keyboard, and mouse) or Tablet Printer/Photocopy Machine Calculator May be required to operate a motor vehicle during the course of duties. ORGANIZATIONAL VALUES: Empathy: We believe in showing love and compassion to all of our beneficiaries and in everything we do. We work hard to ensure respect, solidarity and purpose and we are dedicated to a sense of mutual service based on a deep sense of empathy Inclusion trust: We learn from those most affected by the poverty. We develop opportunities with them at the center of what we do. We discover the needs for being able to design and implement the right solutions at scale. Ethical Transparency: Our mission to eradicate poverty infantile in Puerto Rico is the driving force to do things well, with the best governance, ethics and transparency. Creative Innovation: We build a better country. We recognize that the opportunities to which we aspire require new solutions. Creativity and innovation are our tools to create a better quality of life. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
    $35k-47k yearly est. Auto-Apply 21d ago
  • Region Manager (San Juan, PR, PR, 00908)

    Steris Corporation 4.5company rating

    Operations director job in San Juan, PR

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Region Manager is responsible for the sale of consumable products in the Life Sciences industry (pharma/biopharma, medical device, and related industries) within an assigned geographic region. Working with sales leadership to develop strategies for achieving commercial targets, they also directly manage and coordinate activities of their sales team to meet planned goals and objectives. What you will do as a Region Manager Business Management * Facilitates the development and expansion of the region's business by initiating and nurturing key relationships and associations in the Life Sciences industry. * Monitors and reports market trends to appropriate internal partners and implements region strategies to capitalize on all opportunities. * Identify top prospects, projects, and opportunities and ways to improve productivity and drive continuous improvement in the sales process. * Comply with the spirit and letter of laws, government regulations, and company policies. Achieving Financial Objectives * Develops and clearly communicates business strategies. * Drives activities to achieve financial targets for the region and/or assigned territories. * Participates in setting pricing strategies using established policy guidelines. * Manages time, travel, expenses, and sales activities to maximize effectiveness. Customer Focus * Ensures customer needs are communicated and interpreted into all facets of organizational structure. * Interacts regularly with other functional leaders to ensure process improvements are implemented effectively. * Assures that all direct reports are trained properly and can deliver an integrated, customer solution presentation. Employee Development * Creates an environment which encourages self development, creative thinking and problem solving. * Coaches the team to leverage their role to ensure positive team selling relationships. * Identifies training and educational needs of their region; assures information, resources, education, support are provided to the team through various support functions. * Uses all available tools and techniques to develop and communicate vision. * Recruits, interviews, and selects individuals matching the profile of the respective STERIS job description. The Experience, Skills and Abilities Needed Required * Bachelor's degree required * 5 years minimum of sales experience in the pharmaceutical or life sciences market with responsibility for multiple products * 2 years minimum of managerial experience within performance reviews, training, and succession planning, etc. * Proficiency with Microsoft Office and Customer Relationship Management Software * Must have a valid driver's license, passport, and the ability to travel internationally (40-50%) * Bilingual (fluent in Spanish, Advanced English) to communicate with Customers and global STERIS team Preferred * Bachelor's or Master's degree in Chemistry, Biology/Microbiology, Pharmaceutical Science, or Engineering * Significant sales support skills and experience including dealing with complex multifaceted sales situations effectively utilizing a team approach - strong leadership, matrix organization management, interpersonal, communication, organization, and presentation skills * Skilled in motivating diverse teams, fostering accountability, and building resilience * Coaching, providing feedback, developing talent * Excellent communication and negotiation skills * High emotional intelligence and adaptability in a fast-changing industry * Skilled in setting KPIs, monitoring progress, and adjusting strategies What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Base Salary + Incentive Compensation Program * Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement) * Cell Phone Stipend * Flexible Time Off + 9 Corporate Holidays Per Year * Excellent Healthcare, Dental, and Vision Benefits * Healthcare and Dependent Flexible Spending Accounts * Long/Short Term Disability Coverage * 401(k) with a Company Match * Parental Leave * Tuition Reimbursement Program * Additional Add-On Benefits/Discounts * Opportunities for Advancement in a Stable Long-Term Career Pay range for this opportunity is $105,400.00 - $136,400.00. This position is incentive plan eligible, at target earnings of $45,000 - $55,000, depending on performance. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
    $105.4k-136.4k yearly 23d ago
  • Operations Director - NUC Caguas

    National College of Business & Technology 3.9company rating

    Operations director job in Caguas, PR

    We are seeking an experienced Operations Director to oversee the daily operations of our Bayamn Campus. As the Operations Director, you will be responsible for ensuring the smooth and efficient functioning of all departments, while maintaining a high level of customer satisfaction. You will be expected to develop and implement strategies to improve productivity, reduce costs, and increase revenue. Your ultimate goal will be to ensure that the Bayamn Campus operates at peak performance, while maintaining the highest standards of quality and safety. Minimum Qualifications: Bachelor's degree in Operations Management, Business Administration, or a related field 5+ years of experience in operations management, with a proven track record of success Strong budgeting and financial management skills Excellent leadership and communication skills Ability to work well under pressure and meet tight deadlines Preferred Qualifications: Master's degree in Operations Management, Business Administration, or a related field Experience in restructuring and turnaround management Experience in a higher education setting Responsibilities: Develop and implement operational policies and procedures to ensure the efficient functioning of all departments Manage and oversee the budgeting and forecasting processes, ensuring that financial targets are met Identify areas for cost reduction and implement strategies to achieve savings Oversee facilities management, ensuring that all buildings and equipment are well-maintained and meet safety standards Ensure a high level of customer satisfaction by monitoring and improving service delivery Skills: As the Operations Director, you will be using your skills in operations management, production management, budgeting, budget management, forecasting, cost reduction, facilities management, and customer satisfaction on a daily basis. You will be responsible for ensuring that all departments are functioning efficiently and effectively, while maintaining a high level of customer satisfaction. Your ability to lead and communicate effectively will be critical to your success in this role. “Patrono con Igualdad de Oportunidades en el Empleo y Acción Afirmativa para Mujeres, Veteranos y trabajadores/as con Discapacidad”.
    $32k-39k yearly est. Auto-Apply 60d+ ago
  • Area Director of People and Culture

    D.C. Global Talent Inc.

    Operations director job in San Juan, PR

    Job DescriptionArea Director of People & CultureLocation: Puerto Rico Scope: Overseeing two resorts Reporting to: Vice President of People and CultureAbout the RoleWe are seeking an experienced Area Director of People & Culture to lead the HR function across two resorts in Puerto Rico. This senior leadership role is responsible for driving organizational culture, talent management, and employee engagement while ensuring compliance with local regulations and brand standards.Key Responsibilities Provide strategic HR leadership and support to two resorts. Oversee recruitment, onboarding, training, and talent development programs. Partner with executive leadership to foster a culture of excellence, inclusion, and accountability. Ensure compliance with labor laws and company policies. Lead performance management and succession planning initiatives. Manage employee relations and drive engagement across diverse teams. Act as a trusted advisor to General Managers and senior leadership. Requirements Seasoned Director-level HR professional with 8+ years of progressive experience in hospitality. Proven background in complex resort operations and multi-property oversight. Strong knowledge of labor laws and HR practices in Puerto Rico. Exceptional leadership, communication, and interpersonal skills. Fluency in Spanish required; English proficiency preferred. Ability to thrive in a fast-paced, dynamic environment.
    $34k-69k yearly est. 24d ago
  • Commercial Operation Manager

    Alivia Health

    Operations director job in Guaynabo, PR

    The Commercial Operations Manager role be responsible for providing strategic insight to both the field force and the sales leadership team specific to the business KPI's, incentive compensation, Sales Force Effectiveness dashboards, field force targeting and management reporting. This role will lead the internal sales support representatives, driving the collaborative alignments among multiple teams, including sales, marketing and operations for Alivia's Specialty and Infusion. This role will partner with Sales Managers to enable commercial department efficiency, productivity and reporting/analytical capabilities to react quickly to changing customer dynamics and make profitable business decisions. The Commercial Operations Manager applies technical knowledge to solve problems, receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Sales Manager consistently review performance metrics and promptly identify and address emerging trends, opportunities and issues through specific actions plans by territory and line of business. Responsibilities include but are not limited to: Lead Sales Support, and Operations team members in supporting and reducing the administrative burden on the sales force. Craft and present compelling, strategic recommendations for sales team performance to drive new business growth. Drive the creation and implementation of a comprehensive system of dynamic and efficient tools for reporting and analyzing data. Working collaboratively to establish processes that drive continuous improvement and revenue growth. Engage in collaborative dialog with Sales Managers, Operations Managers, Marketing and Finance to create profitable commercial strategies, initiatives, and processes. Analyze performance metrics and sales tool usage reports to identify sales team training needs. Collaborate with our learning and development team to develop strategies to meet these needs. Build strong relationships within a network of colleagues on all levels and ensure effective linkages with all stakeholders. Supports and contributes to a sales Operations vision and strategy aligned with business needs. Works with colleagues to build the infrastructure and capabilities that enable the sales organization to achieve sustainable success. Develop an accessible library of sales processes and programs for quick reference by the organization, using existing technologies as appropriate. Build productive long-term customer relationships with external decision makers. Participate in sales and marketing activities with key customers and/or professional associations. Evaluate and promotes training and continuous education for Commercial Team To monitor customer satisfaction and service levels to ensure that standards are being met Candidate Experience: 5years ofprevioussupervisory experience isrequired. Prior experience working in Specialty Pharmacy,Home Infusionorpharmaceuticalsalesisrequired. Demonstratedtrack recordof meeting/exceedinggoals. Demonstrated capability with coaching and developing personnel. Previous experience with coordinating and leading projects ***EEOC F/M/V/D***
    $35k-60k yearly est. Auto-Apply 51d ago
  • Executive Director, Medical Affairs Strategy Excellence & Operations

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Operations director job in San Juan, PR

    As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy. The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization. Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas. **** **Key Responsibilities Include:** **Strategic Leadership and Execution** + Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization. + Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions + Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals. + Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership. + Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies + Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution. **Operational Excellence and Team Management** + Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including: + Global Asset Strategic Planning + Business Solutions and Analytics + Vendor and Contracts management + Global Medical Evidence Operations + Governance and Procedures + Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses) + Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently + Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors) + Will ensure assignment of Med Excellence activities/projects to Otsuka priorities + Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally + Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars + Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results + Builds relationships with key internal and external stakeholders, including industry partners **Performance Monitoring and Reporting** + Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution + Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed + Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions + Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals **Qualifications** **Education and Experience:** + Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred + Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy + Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations **Skills and Competencies:** + Demonstrated ability to lead and inspire high-performing teams + Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting + Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function + Excellent communication and interpersonal skills, with the ability to influence cross-functional teams + Strong analytical and problem-solving skills to address complex challenges within medical affairs + Ability to lead a team and influence organizational level decisions + Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support + Strategic thinking acumen and record of accomplishment for operational excellence + Ability to rapidly pivot based on evolving corporate strategy and direction + Proficiency in pharma code and all guidelines concerning medical affairs activities + Excellent presentation skills and ability to communicate complex scientific information + Motivated, disciplined, pro-active individual capable of effectively managing timelines **Other Requirements:** + Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $61k-96k yearly est. 48d ago

Learn more about operations director jobs

How much does an operations director earn in Carolina, PR?

The average operations director in Carolina, PR earns between $36,000 and $95,000 annually. This compares to the national average operations director range of $65,000 to $164,000.

Average operations director salary in Carolina, PR

$59,000
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