Crops Operation Manager
Operations director job in Clarence, NY
The Crop Operations Manager oversees all field labor, packing operations, inventory control, for both organic and conventional crop production. This role leads H2A and with oversight, manages end-to-end packing and shipping workflow, and supports key crop production activities from land preparation through harvest. This role will assist with operational efficiency, product quality, compliance, and timely execution across all stages of production while contributing to long-term crop planning and continuous improvement.
JOB RESPONSIBILTIES
Strategic and tactical work for which this position is accountable:
Leadership & Workforce Management
Manage, schedule, and supervise H2A employees on the field/packing teams to ensure efficient daily operations.
Collaborate with the Director of Crop Operations to align labor and resource planning with ideal weather and crop conditions for timely task completion.
Provide training, coaching, and performance feedback to staff on proper agricultural, harvesting, packing, and safety practices.
Ensure compliance with company policies, food safety standards, and regulatory requirements.
Crop Production Oversight
Manage and coordinate land preparation activities including tilling, cultivating, and related pre-planting functions.
Oversee planting procedures and collaborate with Crops team members to ensure optimal planting timing and technique.
Monitor weed control programs, crop health, and field conditions; communicate findings to Crops Technician.
Maintain accurate crop production and field activity records.
Harvest, Packing & Inventory Management
Work with the Director of Specialty Crops to assist with the planning and execution of harvesting operations, ensuring product quality standards are met.
Oversee the full packing operation for organic and conventional crops, ensuring accuracy, quality, and throughput.
Manage the inventory control process, including accurate receiving, tracking, reconciliation, and reporting through the inventory management system.
Logistics & Transportation Coordination
Manage all shipping and receiving activities to ensure timely, efficient product movement and proper documentation.
Manage truck loading schedules and oversee loading operations, ensuring proper reefer temperatures and compliance with customer requirements.
Coordinate trucking activities during harvest to support timely product movement and maintain quality.
Maintain a valid CDL-A license and provide transportation support as needed.
Strategic Planning & Continuous Improvement
Contribute to crop rotation planning, seed selection, and seasonal crop strategies using field expertise and operational insight.
Work with Director of Specialty Crops to develop and implement process improvements in field operations, packing workflow, inventory controls, and labor efficiency.
Serve as a key partner in shaping operational planning, resource allocation, and long-term crop production improvement.
Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Capabilities and traits essential to perform satisfactorily
Strong knowledge of crop production practices including tilling, planting, land preparation, and harvesting.
Familiarity with a variety of crop types and regional agronomic practices.
Experience managing packing operations, logistics, and inventory management systems.
Strong attention to detail and ability to maintain accurate records.
Valid driver's license required; CDL-A license preferred (or willingness to obtain).
Ability to work outdoors in varying weather conditions and lift up to 50 lbs.
Agricultural equipment operation; knowledge of crop technological tools. Must be familiar with troubleshooting equipment/process problems and proposing solutions.
Strong communication, organizational skills, leadership, and collaboration skills.
Ability to work long hours during peak seasons and perform physical tasks outdoors.
Manager, Operations
Operations director job in Buffalo, NY
Your Opportunity as the Operations Manager (full time, exempt)
Work Arrangements: 100% on-site
Willingness to work off shift hours (nights, weekends, holidays, etc.) and flow to the work as needed
Reports to: Plant Manager
Direct / indirect reports: ~200
In this role you will:
Lead team of technicians and managers to ensure the operation meets safety, sanitation and quality standards
Manage and develop manufacturing systems that increase productivity, quality and lower costs
Facilitate, educate, motivate, coach, counsel and guide the manufacturing team to ensure that they have the ability to deliver results
Sustain and advance process for continuous improvement
Manage employee and labor relations issues that impact the operation
Develop a vision of an effective work system and a plan to move the workforce in the direction of that vision
Help oversee the production scheduling and training functions
Ensure essential business information is clearly communicated and understood by all members of operation
Track to KPI's and utilize to make decisions
Partner with other functions to ensure services, goods, materials and ingredients for the operation are delivered in a timely manner
Provide a credible sounding board and counterbalance to the Plant Manager when exploring and discussing alternatives, concepts, ideas, etc.
Ensure employees clearly understand the operation vision and results toward goals
Effectively manage the Operation budget
Own an Operational Excellence Pillar
Ability to develop leaders and future leaders
Compensation range: $124,500 - $182,600
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
A Bachelor's degree
A minimum of 5 years of manufacturing experience
Demonstrated ability to build and develop future leaders
Prior experience working in a union environment
Demonstrated experience in balancing the needs of production and product quality
Additional skills and experience that we think would make someone successful in this role:
An Engineering degree
Prior food and / or pet manufacturing experience
Experience in building a high-performance work culture and systems
Learn more about working at Smucker:
Helping our Employees Thrive
Our Thriving Together Philosophy Supporting All Impacted by Our Business
Our Continued Commitment to Ensuring a Workplace for All
#LI-NO1
Auto-ApplyCommunity Operations Director - Region 2 (Market Cluster 2 - NY Community 6, 7, 8)
Operations director job in Buffalo, NY
This role serves as a cross-functional operational leader, working collaboratively across the organization to define, optimize, and standardize business processes and operating procedures. It involves partnering with system end-users to design efficient workflows, implement cross-functional process improvements, and documenting operational policies. The role actively contributes to system and operational enhancement efforts by collaborating with Product, Technology, and Clinical leadership, ensuring technology is effectively leveraged to support business needs. It requires strong leadership, communication, and negotiation skills to influence operations across departments, foresee enterprise-level implications of changes, and manage risks and issues through resolution. With strong organizational and time management abilities, this individual provides operational expertise to market leadership, supports execution of P&L goals, and serves as a subject matter expert and guide to peers and teams across the enterprise.
Dyad partner to the CMD bringing together operational and clinical excellence to lead the community.
Work collaboratively across the business to define, optimize, and evolve standard operating procedures and business process standardization across the enterprise
Work with system/technology end-users to develop optimal system workflows to enable desired business process; Identify and implement cross-functional process improvements
Document operational policies and procedures
Working collaboratively with Product leadership, leverage understanding of business process to participate in future requirements gathering for system or operational enhancements or selection, across the enterprise
Collaborate with Product, Technology and Clinical leadership to optimize and maximize use of selected technology
Lead, persuade, influence, and negotiate with respect to market operations, as well as within Operations Department and among other supporting departments
Understand and foresee enterprise/company implications of subtle detail changes
Track issues/risks and follow through on resolution with departmental leads; Strong verbal and written communication and interpersonal skills, including demonstrated ability to communicate effectively and tactfully to internal and external stakeholders
Possess highly effective time management and organizational skills to independently manage self to achieve multiple objectives and meet deadlines
Work and collaborate effectively within a team environment; Contribute to organization's growth and profitability by providing operational expertise to market leadership
Serve in a leadership role, providing subject matter expertise, guidance, and direction to team and peers.
For P&L, remains consulted and informed and is responsible for executing against the goals and targets.
Job Requirements
Required Qualifications:
Education: Bachelor's Degree preferred, but candidates may be considered with 7-10 years' work experience in healthcare operations (physician practice and/or home health operations preferred)
Experience: Experience working with electronic health record (EHR) technology systems required; Previous supervisory experience required; Experience with process improvement and lean six sigma methodologies required; Experience with use of various software packages, such as MS Office, including MS Visio required; Must have excellent written and verbal communication, organizational, and analytical skills
Skills: Experience working with electronic health record (EHR) technology systems required; Previous supervisory experience required; Experience with process improvement and lean six sigma methodologies required; Experience with use of various software packages, such as MS Office, including MS Visio required; Must have excellent written and verbal communication, organizational, and analytical skills.
Physical and Mental Requirements
- Ability to lift up to 20 lbs.
- Ability to stand/sit for extended periods.
- Visual acuity and fine motor skills.
- Ability to travel to locations as needed.
Travel: up to 25% required (overnight)
Work Environment: Hybrid
Pay Range:
$124,000-$195,300
Bonus: 20%
Sponsorship Statement
WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Pay Transparency Statement
Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.
Drug Screening Requirement
As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties.
Background Check Statement
Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.
Equal Employment Opportunity (EEO) Statement
WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Americans with Disabilities Act
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at ***********************
At-Will Employment Statement
Employment with WellBe is at-will unless otherwise specified by contract. This does not constitute an employment contract.
Disclaimer
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
Auto-ApplyDirector, Culture Plant Operations
Operations director job in Lancaster, NY
Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America's largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms , Bison , Milk for Life , and Intense Milk . Here, you'll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.
Job Summary
The Director, Cultured Plant Operations will oversee the operations of Upstate Niagara Cooperative's three cultured product plants, ensuring operational efficiency, exceptional product quality, employee safety, regulatory compliance, and cost-effectiveness. This role provides strategic leadership and operational direction to plant managers, driving a culture of financial discipline, manufacturing excellence, and continuous improvement aligned with company objectives. The Director is responsible for delivering strong plant performance across key metrics, including financial results, service levels, safety, quality assurance, and regulatory standards, while fostering a culture of innovation, accountability, and operational excellence.
Job Responsibilities
Provide strategic and hands-on operational leadership to the three cultured product plants, ensuring achievement of production, financial, safety, service, and quality goals.
Lead a disciplined focus on plant financial performance, including managing budgets, improving asset utilization, controlling manufacturing costs, and driving margin enhancement initiatives.
Establish, standardize, and implement manufacturing best practices to drive operational excellence, optimize fermentation and production processes, reduce waste, and improve efficiencies.
Ensure the highest standards of product quality and food safety by strengthening quality assurance systems, programs, and accountability measures at all plant sites.
Mentor and develop plant managers and leadership teams, building a high-performance, engaged culture centered around safety, quality, financial ownership, and continuous improvement.
Partner cross-functionally with Quality, Supply Chain, Engineering, Finance, HR, and other key teams to align plant operations with corporate strategies and customer requirements.
Monitor and analyze key operational and financial KPIs to identify trends, proactively address performance gaps, and drive sustainable improvements.
Lead compliance efforts to meet all applicable federal, state, and local regulations, including OSHA, FDA, USDA, SQF, environmental, and food safety standards.
Oversee execution of capital projects and infrastructure upgrades that support operational scalability, efficiency, and quality improvement.
Promote a proactive safety culture, ensuring policies and training programs are in place and consistently practiced across all facilities.
Champion operational innovation and leverage advanced technologies to maintain competitive advantage in cultured dairy manufacturing.
Support labor relations strategies including negotiations, grievance resolution, and fostering positive relationships in unionized environments.
Foster a culture of accountability where plant managers and their teams own financial, operational, and quality results.
Qualifications
Bachelor's degree in Operations Management, Business, Engineering, Food Science, or a related technical field required.
10+ years of progressive leadership experience in plant operations within the food and beverage manufacturing industry; cultured dairy or fermented food products strongly preferred.
Proven track record leading multiple sites with a strong emphasis on manufacturing operations, financial management, and quality assurance.
Extensive experience with quality assurance programs (e.g., SQF, HACCP, GMPs) and regulatory standards in food or beverage manufacturing.
Strong financial acumen with direct experience managing plant P&Ls, budgeting, cost control initiatives, and margin improvement efforts.
Demonstrated ability to lead and develop high-performing, engaged teams through periods of change and operational transformation.
Excellent problem-solving, decision-making, communication, and project management skills.
Transformative, "hands-on" leadership experience in dynamic, fast-paced production environments is required.
Preferred Qualifications
Master's degree (MBA or related field) strongly preferred.
Certification or significant experience in Lean Manufacturing, Six Sigma, or other operational excellence frameworks.
Prior experience managing operations within unionized manufacturing environments.
Expertise in fermentation processes, quality systems, regulatory compliance, and food manufacturing standards.
Proven success managing capital projects and operational expansions.
Core Competencies
Strategic Leadership: Ability to develop and execute plant strategies that drive business growth and operational excellence.
Financial and Business Acumen: Skilled in managing budgets, driving financial performance, and ensuring fiscal responsibility at the plant level.
Manufacturing Excellence: Deep operational expertise across production, fermentation, quality, and supply chain processes in food and beverage manufacturing.
People Development: Committed to mentoring, coaching, and empowering leadership teams.
Operational Innovation: Ability to identify and implement new technologies and practices that drive performance and competitiveness.
Change Management: Leads through transformation, building resiliency and a culture of continuous improvement.
Quality Systems & Safety Commitment: Ensures robust quality systems and regulatory compliance while prioritizing a safe work environment.
Results Orientation: Proven ability to deliver measurable improvements in production efficiency, cost structure, quality, and customer satisfaction.
Salary: $220,000 - $250,000 a year*
*The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
Vice President, Operations & Procurement
Operations director job in Orchard Park, NY
Essential Functions
* Leadership - Develop a culture of high performance and employee engagement by inspiring, developing, and motivating internal talent. Facilitate good discussions with employees in order to understand their professional goals and aspirations. Create an environment of open communication that fosters upward feedback and suggestions. Make well informed decisions, demonstrate initiative, exhibit autonomy and execute on organization initiatives. (Measure by Employee Engagement and Retention)
* Strategic Direction - Develop, recommend, and implement strategic business and operational plans to consistently meet short and long-term profit and return-on assets expectations while building a strong operational foundation. Research, develop, recommend, and implement strategic product sourcing options. Manage FICO, SIS costs to ensure a sustainable and competitive cost position on key inventory items. Establish systems, processes, and procedures for overall procurement activities including material requirement planning and its effective execution. Play a key role in supporting the consistent business growth by facilitating and achieving optimal geographic coverage, consistent on-time delivery performance, effective production planning, efficient asset utilization, consistent price support, vendor selection, long-term COE planning, efficient inventory level strategies, and relevant process improvement and standardization initiatives (Lean Culture). In conjunction with branch and corporate ERP teams, identify operational “best business practices” that are compatible with the S.A.P. operating platform. Support, implement, build on, and maintain the key compliance programs including ISO 9001:2000, AS9100, ITAR, etc. at the relevant locations in the company as required by the business needs.
* Optimize our supply chain network and daily operational activities for strong geographic coverage, maximum efficiency, and throughput with modern distribution systems (relevant productivity, automation, new technology initiatives). Responsible for the vendor relationship, purchasing processes, and rebate maximization along with oversight of freight including negotiation and management of both contracts and carriers.
* Asset Management - Achieve and maintain efficient utilization of Curbell Operational assets - both equipment and facilities. Maintain and manage a saleable and accurate (locations and perpetual) state of inventory while optimizing COE concepts to improve earn & turn ratios. Ensure effective, timely, and consistent cycle counts & audited physical inventory practice in alignment with existing procedures. Identify opportunities to develop, recommend, and implement new methods and procedures for consistently optimizing material yields, and effectively train warehouse personnel on those new methods and procedures.
* Work jointly with Regional Directors, Marketing, Operations, and Business Development on bringing a consistent message to the field related to both organizational and operational strategic directions. Assist with the implementation of marketing programs, market strategies, and other related company initiatives including long-term geographic and capability expansion objectives. (Examples include: Acquisitions - due diligence and integration, Green field expansion, new product offerings, new market segment developments). In addition, lead efforts to develop, recommend, implement, and maintain a recycling program that supports Curbell's sustainability initiatives.
Performs other duties as assigned.
Community Operations Director - Region 2 (Market Cluster 2 - NY Community 6, 7, 8)
Operations director job in Buffalo, NY
This role serves as a cross-functional operational leader, working collaboratively across the organization to define, optimize, and standardize business processes and operating procedures. It involves partnering with system end-users to design efficient workflows, implement cross-functional process improvements, and documenting operational policies. The role actively contributes to system and operational enhancement efforts by collaborating with Product, Technology, and Clinical leadership, ensuring technology is effectively leveraged to support business needs. It requires strong leadership, communication, and negotiation skills to influence operations across departments, foresee enterprise-level implications of changes, and manage risks and issues through resolution. With strong organizational and time management abilities, this individual provides operational expertise to market leadership, supports execution of P&L goals, and serves as a subject matter expert and guide to peers and teams across the enterprise.
* Dyad partner to the CMD bringing together operational and clinical excellence to lead the community.
* Work collaboratively across the business to define, optimize, and evolve standard operating procedures and business process standardization across the enterprise
* Work with system/technology end-users to develop optimal system workflows to enable desired business process; Identify and implement cross-functional process improvements
* Document operational policies and procedures
* Working collaboratively with Product leadership, leverage understanding of business process to participate in future requirements gathering for system or operational enhancements or selection, across the enterprise
* Collaborate with Product, Technology and Clinical leadership to optimize and maximize use of selected technology
* Lead, persuade, influence, and negotiate with respect to market operations, as well as within Operations Department and among other supporting departments
* Understand and foresee enterprise/company implications of subtle detail changes
* Track issues/risks and follow through on resolution with departmental leads; Strong verbal and written communication and interpersonal skills, including demonstrated ability to communicate effectively and tactfully to internal and external stakeholders
* Possess highly effective time management and organizational skills to independently manage self to achieve multiple objectives and meet deadlines
* Work and collaborate effectively within a team environment; Contribute to organization's growth and profitability by providing operational expertise to market leadership
* Serve in a leadership role, providing subject matter expertise, guidance, and direction to team and peers.
* For P&L, remains consulted and informed and is responsible for executing against the goals and targets.
Job Requirements
Required Qualifications:
Education: Bachelor's Degree preferred, but candidates may be considered with 7-10 years' work experience in healthcare operations (physician practice and/or home health operations preferred)
Experience: Experience working with electronic health record (EHR) technology systems required; Previous supervisory experience required; Experience with process improvement and lean six sigma methodologies required; Experience with use of various software packages, such as MS Office, including MS Visio required; Must have excellent written and verbal communication, organizational, and analytical skills
Skills: Experience working with electronic health record (EHR) technology systems required; Previous supervisory experience required; Experience with process improvement and lean six sigma methodologies required; Experience with use of various software packages, such as MS Office, including MS Visio required; Must have excellent written and verbal communication, organizational, and analytical skills.
Physical and Mental Requirements
* Ability to lift up to 20 lbs.
* Ability to stand/sit for extended periods.
* Visual acuity and fine motor skills.
* Ability to travel to locations as needed.
Travel: up to 25% required (overnight)
Work Environment: Hybrid
Pay Range:
$124,000-$195,300
Bonus: 20%
Sponsorship Statement
WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Pay Transparency Statement
Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.
Drug Screening Requirement As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties.
Background Check Statement
Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.
Equal Employment Opportunity (EEO) Statement
WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Americans with Disabilities Act
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at ***********************
At-Will Employment Statement
Employment with WellBe is at-will unless otherwise specified by contract. This does not constitute an employment contract.
Disclaimer
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
Auto-ApplyDirector of Operations
Operations director job in Buffalo, NY
Description:
Why 7 Brew? Because We Invest in YOU! - Must live in the Buffalo Metro Area
At 7 Brew, it's more than coffee-it's about brewing smiles one cup at a time. We're built on kindness, connection, and community, and every guest interaction is an opportunity to make someone's day brighter.
Brewtopia, a passionate franchise group, is proud to bring the bold energy of 7 Brew to Southeast Michigan. With proven success in quick-service restaurants, we're dedicated to operational excellence, people-first leadership, and a high-energy drive-thru experience that stands out.
We're looking for a high-energy, people-first Director of Operations to lead our drive-thru coffee operations. This is a unique opportunity to shape the culture, systems, and guest experience from the ground up-and to grow with us as we expand.
OUR VALUES
Strive for Excellence - We raise the bar ev ery day.
Elevate Others - We build people up.
Results Driven - We focus on impact.
Visionary - We dream big and lead with purpose.
Exceed Expectations - We go beyond what's expected.
WHAT WE OFFER
Competitive Salary: $125,000 base per year
Performance Bonus: 15% target, tied to KPIs and company performance
Comprehensive Benefits: Health insurance, 401K with competitive match, generous PTO
Car Allowance: Up to $500 /month
Cellphone Stipend: Up to $25 a pay
Growth & Learning: Clear development plans and a culture of continuous improvement
More Than Coffee: Infused energy drinks, Italian sodas, smoothies, teas, and more!
Requirements:
ESSENTIAL FUNCTIONS
The Director of Operations ensures consistency, quality, and efficiency across all locations-protecting the brand and growing guest loyalty. This role optimizes profitability, develops strong leaders, and executes strategic growth initiatives with relentless focus on the guest.
Operations & Guest Experience: Oversee day-to-day operations across multiple drive-thru shops, ensuring speed of service, drink quality, food safety, cleanliness, and brand consistency.
Team Leadership & Development: Lead, mentor, and develop Regional Leaders and General Managers, fostering a culture of accountability, recognition, and continuous growth.
Financial Management & Strategic Growth: Own the P&L, manage labor and COGS, drive sales and flow-through, and collaborate with leadership to execute growth strategies and support new shop openings.
RESPONSIBILITIES
Drive Growth & Profitability: Regularly review and adjust the budget and financial reports to ensure cost goals are met. Implement strategies to optimize labor, track performance against financial goals, and ensure key profit-driving actions are executed in a timely manner.
Ensure Operational Excellence: Conduct daily operational reviews to ensure adherence to brand standards. Regularly assess performance metrics, respond to customer feedback, and implement action plans to improve service quality.
Lead & Develop Teams: Hold weekly one-on-one coaching sessions with Regional Managers, ensuring consistent training and development. Work with HR and other departments to fill staffing gaps quickly and develop training programs that align with business needs.
Foster Guest Satisfaction & Compliance: Address and resolve guest concerns within 24 hours, ensuring that guest satisfaction is prioritized.
Collaborate & Align: Actively participate in weekly leadership meetings, contribute to discussions, and align team goals with corporate objectives. Share progress updates and ensure all team members are informed and working toward shared priorities.
Culture Keeper: Foster a recognition culture, coach privately and praise publicly, and promote healthy competition and collaboration across locations.
ESSENTIAL SKILLS & QUALIFICATIONS
Leadership & Team Management: Proven ability to build, coach, and scale high-performing multi-unit teams
Financial Acumen: Budgeting, P&L ownership, labor modeling, KPI-driven decisions
Operational Excellence: Multi-unit drive-thru/QSR expertise with a bias for speed, quality, and safety
Problem-Solving and Decision-Making: Data-driven, resourceful, and decisive in a fast-paced environment
Communication: Clear, candid communicator across shop, field, and corporate partners
Customer Focus: Passion for delivering exceptional guest experiences consistently
Strategic Planning & Execution: Translate goals into disciplined, scalable routines
Compliance & Safety: Knowledge of health, safety, and regulatory standards
Technology Proficiency: POS/back-office, labor scheduling, spreadsheets/dashboards
EDUCATION & EXPERIENCE
Multi-unit leadership in QSR/coffee/drive-thru; ideally 2+ years in a director-level role
Bachelor's in business management, Hospitality, or related field is a plus
PHYSICAL AND TIME REQUIREMENTS
General Mobility: Sit, stand, bend, and move for extended periods during meetings, presentations, or line work
Manual Dexterity: Proficiency in typing and using office equipment such as computers, printers, and phones
Visual and Auditory Acuity: Ability to read printed and digital documents; clear hearing for communication
Lifting and Carrying: Ability to lift and carry items weighing up to 50 pounds
Travel: Frequent travel to multiple locations (>75%)
TIME REQUIREMENT
Availability to primarily work during areas of business growth, including nights and weekends.
Ready to bring the brew and bring your best?
Join the Brewtopia movement today! If you're ready for an epic, energetic, and rewarding journey, we'd love to have you on the crew. But first - let's get to know you better! Start your journey with us by completing a quick 5-7 minute Culture Index survey. It's a key part of the process, and we promise - it's quick, easy, and essential!
Survey Link: ***************************************************
Disclaimer
This job description outlines the general responsibilities and expectations of the role. It is not an exhaustive list of all duties, skills, or requirements.
We are an Equal Opportunity Employer. All applicants will be considered fairly and without discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, or any other protected status. Hiring decisions are made solely on job-related qualifications and business needs.
Salesforce Financial Services Cloud Director, Enterprise
Operations director job in Buffalo, NY
Who You'll Work With In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.
Job Title: Director, Financial Services Cloud - Salesforce
As a Director in our Global Salesforce Financial Services Cloud capability practice, you'll lead and drive sales pursuits, expand our Financial Services Cloud and Financial Services footprint through exceptional client delivery, and develop and cultivate client relationships within the Financial Services industry, and its sub verticals.
This is an exciting opportunity for a results-driven leader with client management, sales, and client delivery experience working with financial services customers.
This role requires deep industry expertise and the ability to interface with senior level client executives. With this deep expertise comes the ability to help clients think strategically about their investments in the Salesforce platform and the required services to implement.
The ideal candidate has experience leading and driving complex Financial Services Cloud pursuits and has a passion for both sales and delivery. In this role, you will focus on supporting sales pursuits, providing subject matter leadership, client management, client delivery, and leading the Salesforce account strategy in partnership with regional market leadership for an account and/or set of accounts.
Responsibilities:
Support sales pursuits; serve as a global leader that encourages Pursuit Excellence throughout the deal cycle.
* Supports sales pursuits and sales process in partnership with local market leadership and global industry and capability leaders
* Proactively engages capability leadership; partners with go to market leaders, regional leaders to help solution the engagement approach and scope for our clients
* Determines sales strategy inclusive of win themes in partnership with regional market sales leadership
* Manage an overall team utilization target of 76%
* Supports development of proposal and statement of work
* Drives decision making on deal structure in partnership with sales solution leads
* Ensures deal due diligence (staffing, financials, legal, risk management, contract approval gates)
* Work closely with Slalom's Talent Acquisition team to attract the best Salesforce talent in the market
* Identifies pursuit close plans, identifies blockers and risks, and escalates any issues impacting pursuit progress
* Actively participates in driving pursuits to closure and supports contracting process in partnership with regional and local sales leadership
Business development:
Focuses on increasing our Financial Services Cloud footprint across Banking, Insurance and Wealth and Asset Management accounts
* Responsible for $15-20M+ annually within the Financial Services Cloud Capability
* Proactively thinks beyond the project and product to continue to expand our engagements with our clients
* Serves as a bridge between pursuit and delivery teams; focuses on identifying opportunities to expand our footprint on accounts to bring more to our customers in partnership with Salesforce and other capabilities
* Leverages relationships across the ecosystem to nurture leads, opportunities, and existing partnerships
Client Engagement Management:
Builds and cultivates relationships with senior clients (project sponsor, director level and above)
* Shares industry and product thought leadership in partnership with Slalom Industry and Salesforce Industry Capability leadership
* Identifies opportunities for Slalom to continue to help our clients achieve business objectives
* Partners with in-market Accountable Executives and Client Partners to ensure customer success and satisfaction, using Slalom's "Customer Love" survey criteria
Delivery & Delivery Excellence:
Exceptional client delivery; responsible for ≥60% individual utilization delivering industry specific solutions and offerings
* Engages as part of client project teams ranging from 2-15+ consultants, and brings industry perspective and expertise to the overall project engagement
* Keeps a pulse on industry trends through client engagement and delivery and provides feedback and insights to industry leadership to inform our solution program
* Provides oversight and project delivery governance best practices, and oversees project delivery quality
Industry & Platform Expertise:
* 10+ years' experience in the Financial Services industry
* 10+ years' consulting experience
* 3+ years' leading Financial Services Cloud programs
* Maintains awareness of industry best practices (working with Industry leaders)
* Broad understanding of Salesforce and the Financial Services ecosystem and offerings (working with Capability leaders)
Qualifications:
* Minimum 3-5 years of account/delivery management experience
* Experience working with banking customers and experience in a large consulting environment
* 3-5 years' experience selling and delivering within the Salesforce Financial Services ecosystem
* Previous sales and consulting experience, as well as experience working in an account leadership and/or customer success role
* Prior experience meeting and exceeding sales targets of a similar size
* Skilled at leading teams through complex technology solution sales
* Passionate about financial services, and technology
* Proven track record in selling through exceptional client delivery
* Experienced in building relationships with customers (director level and above)
* Able to partner with clients to understand their organizational needs and recommend solutions that add value to their business
* Strong customer service and interpersonal skills
* Budget and project management experience
* Excellent verbal and written communication skills
* Able to travel up to 30%
About Us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation and Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges:
East Bay, San Francisco, Silicon Valley:
Director: $192,000-$307,000
San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester:
Director: $175,000-$281,000
All other locations:
Director: $161,000-$258,000
In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
We will accept applicants until January 30, 2026, or until the position is filled.
We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: ********************.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact ****************************** if you require accommodations during the interview process.
Easy ApplyRetail Operator (NY)
Operations director job in Buffalo, NY
Job Description
Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more.
Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together.
At Hallmark Management, we offer:
Paid time off
Paid Holidays
Annual opportunities for merit increases
Medical, Dental, Vision Insurance
401K with a company match
Free Meal while working
Free nonskid shoes
Job Related Duties & Responsibilities
Provides quality menu items and food products consistently for all guests by adhering to all recipe and presentation standards
Maintains a clean and organized workspace storing, labeling and rotating product according to our standards
Follows health, safety, and sanitation guidelines for all products in our commercial retail operation
Knows and communicates food allergen information as needed and required
Ability to operate Point Of Sale system and handle money for change
Welcomes every customer personally making eye contact answering any questions they might have regarding the products you are serving
Follows HMS operational policies and procedures, including those for cash handling (where applicable) and guest count reporting
Supports needs for other stations as assigned
Position Requirements:
Background Check/Drug Screen
Ability to work as part of a team
Requires occasional lifting, carrying, pushing, pulling up to 40 lbs.
Requires constant standing and walking
Chief Operating Officer
Operations director job in Niagara Falls, NY
Chief Operating Officer (COO)
Are you an experienced operations executive passionate about delivering outstanding guest experiences and overseeing complex organizational functions? StaffBuffalo is excited to partner on an incredible opportunity for a Chief Operating Officer (COO) with a leading cultural organization in Western New York. This full-time, in-person position offers a competitive salary of $105,000-$115,000 per year and the chance to play a pivotal role in shaping visitor engagement, facility operations, and long-term growth.
The Chief Operating Officer (COO) will report to senior leadership and will be a key member of the executive team, responsible for ensuring smooth daily operations across guest experience, facilities, and information technology services. This role will also support long-range planning, capital projects, and strategic initiatives that directly impact the growth and success of the organization. With a strong team in place and a dedicated community of staff and supporters, this is an exciting opportunity for a leader with hospitality, tourism, nonprofit, or facilities expertise who thrives in a collaborative, mission-driven environment.
This is a full-time, on-site role in Niagara Falls, NY.
Responsibilities:
Lead and oversee guest experience, facilities, and IT operations, ensuring smooth and efficient daily functions.
Maintain a high-quality visitor experience by setting and upholding strong customer service standards.
Partner with department heads on staffing, budgets, and operational strategies aligned with the strategic plan.
Supervise facilities operations, including maintenance, permits, contractor oversight, safety, and capital projects.
Ensure compliance with safety, accreditation, and security standards across all operations.
Collaborate with senior leadership to support long-range planning, new initiatives, and capital project development.
Represent the organization with community partners, government agencies, and regulatory entities.
Provide leadership, coaching, and development opportunities to department leaders and frontline managers.
Support Board of Trustees presentations and strategic planning discussions.
Qualifications:
Bachelor's degree in Business, Nonprofit Management, Hospitality/Tourism, Public Administration, or related field (advanced degree preferred).
10+ years of progressive leadership experience in operations, hospitality/tourism, or similar cultural organizations.
Strong knowledge of facilities oversight, guest engagement, and operational safety standards.
Experience managing multi-department teams, budgets, and capital projects.
Confident communicator with strong presentation and interpersonal skills.
Ability to work evenings/weekends as needed and travel occasionally.
Valid NYS driver's license required.
Compensation & Benefits:
$105,000-$115,000 per year, depending on experience
Comprehensive health, dental, and vision insurance
401(k) retirement plan with employer match
Generous PTO and paid holidays
Professional development opportunities
The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.
First time working with a
Recruiter
? No problem! We make the process as smooth and straightforward as possible. Communication is key - to get started, all we need from you is an updated resume and some time to chat. Our team will get to know and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage.
StaffBuffalo
is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.
Commercial Operations Manager
Operations director job in Tonawanda, NY
The Commercial Operations Manager plays a critical role in driving Pine Pharmaceuticals' commercial effectiveness through business intelligence, customer insights, and operational excellence. This position converts data into clear strategies that support sales, marketing, and support performance, improve forecasting and inventory alignment, and enhance overall customer experience.
In addition to leading our commercial analytics initiatives, this role manages the customer support and service team, ensuring exceptional service delivery that strengthens long-term partnerships with hospitals, surgery centers, and specialty practices.
Essential Functions:
Business Intelligence & Reporting
Develop and maintain customer insights strategies, reports, dashboards, and tracking systems using PowerBI, SQL, Metabase and data from ERP (Infor) and CRM (HubSpot) platforms
Build internal reports that measure a variety of company performance KPIs including customer retention and churn, sales growth and pipeline performance, and more
Analyze customer buying patterns, sales trends, and market signals to inform inventory planning, product strategy, and commercial prioritization
Partner with sales, marketing, and operations leadership to integrate insights into campaigns, forecasting models, and customer acquisition strategies
Commercial Operations & Data Stewardship
Collaborate with operational teams to improve production planning, driving forecasting accuracy and inventory alignment through customer insights and data analysis
Ensure database integrity and implement best practices that enhance service quality, data accuracy, and compliance with FDA and cGMP standards
Evaluate and implement business intelligence and customer service technologies to streamline workflows and improve efficiency
Document standard operating procedures, drive process improvements, and lead change management initiatives across commercial functions
Customer Service Leadership
Lead, manage, and mentor the customer service and order entry team, including hiring, training, coaching, and performance evaluation
Oversee resolution of escalated customer inquiries and complex account issues while ensuring timely, professional communication
Build and maintain strong relationships with key accounts and support customer communications for operational updates, product launches, and policy changes
Produce professional customer-facing reports, correspondence, and service documentation
Education and Experience:
Bachelor's degree in Business, Economics, Analytics, or related field; Master's degree preferred
5 or more years of experience in operations, analytics, commercial operations, or similar roles
Experience with data analytics, business intelligence, or customer insights in a healthcare or pharmaceutical environment is strongly preferred
Knowledge, Skills and Abilities:
Advanced Excel proficiency and experience with BI tools (required)
Strong SQL skills for data extraction, transformation, and reporting (required)
Experience with ERP systems (such as Infor) and CRM platforms (HubSpot, Salesforce)
Ability to identify opportunities for AI-driven improvements in reporting and service workflows
Strong analytical and problem solving skills with the ability to interpret complex sales, customer, and market data
Excellent communication skills with the ability to present insights to senior leadership in clear, actionable formats
Strong interpersonal skills and the ability to build positive relationships with cross functional teams and external partners
Highly self-driven with the ability to manage competing priorities in a fast-paced environment
Strong time management and project management abilities with a track record of delivering on deadlines
Understanding of healthcare, pharmaceuticals, or sterile compounded products with a willingness to deepen industry knowledge
Commitment to Pine Pharmaceuticals' core values and a proactive approach to continuous improvement
Financial Services - Customer Tax Operations and Reporting - Tax Services Manager-EDGE
Operations director job in Akron, NY
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting (CTOR)
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
The opportunity
Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent.
The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies.
Your key responsibilities
You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers.
Skills and attributes for success
Ability to read and interpret IRS Code, regulations and instructions
Strong writing skills for policy and procedure writing is a must
Ability to interface with all facets of our business
Ability to multitasking and project management capability
Creative problem solving, strong critical thinking
Ability to drive success as both an individual contributor and team member.
To qualify for the role, you must have at a minimum
A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred
A minimum of 5 years of relevant tax consulting or tax operational experience
Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations
Ideally, you'll also have
Active participation in industry groups such as SIFMA, ABA, IIB
The ability to understand and implement tax rules
A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters
What we look for
We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
Manager, Operations
Operations director job in Tonawanda, NY
POSITION OBJECTIVE: To oversee and manage site maintenance personnel and operations and ensure the Linde Technology Center's site utilities, electrical, HVAC, mechanical, and R/D support systems function in the safest and most efficient manner possible.
DUTIES & RESPONSIBILITIES: The duties and responsibilities of the Operations Manager at the Linde Technology Ctr. Tonawanda, NY are as follows:
Personnel - (interviewing, training, and supervision):
Identify, interview, and hire the best available candidate(s) for required position(s).
Identify and adjust necessary staff requirements to meets the needs of the client. Staff requirements include permanent hires and filling temporary needs with contracted employees.
Ensure that Newmark personnel are on track to receive the training and orientation necessary to perform their work assignments in the safest and most effective manner possible.
Work with the group leaders to ensure that assignments and responsibilities are carried out to the client's satisfaction in the most effective manner possible.
Meet periodically with group leaders, and other maintenance personnel to discuss site issues, job and client needs, and any other information that requires attention.
Administer counseling operational personnel as needed.
Complete annual performance reviews and evaluations for the operational personnel.
Control the maintenance overtime distribution by approval based on need and client request.
Review and approve ADP online bi-monthly time and attendance of all operational employees with coinciding overtime approval documentation and time off request.
Maintenance and Operations - (Mechanical / Electrical / HVAC Systems, PX Laboratory Support, Contracted services, Life Safety Systems, and Newmark Construction Dept. Support):
Manage the Angus CMMS work order and PM implementation system. This involves updating planned maintenance functions for newly installed or modified equipment. Deleting equipment that is no longer in service. Managing inhouse and contracted personnel in the assignment of periodic PM functions. Ensuring qualified personnel are safely and effectively performing the sites PMs as required.
Work with Group Leaders to ensure a reasonable spare parts inventory is in place or within an acceptable delivery timeframe to satisfy the sites needs.
Arrange for technical support as needed on various pieces of critical site equipment (i.e. back-up, and life safety generators, UPS systems, building HVAC control systems, laboratory hood and monitoring systems, chiller and boiler control systems, and elevators) to ensure these systems are in a constant state of readiness and experience minimal downtime.
Evaluate and implement suggestions and recommendations from the Newmark maintenance staff on providing a more efficient and better-maintained site.
Ensure that all fire related life safety systems receive scheduled maintenance and inspection as required. (I.e., sprinkler systems, gaseous fire suppression systems, Simplex notification systems, water pressure / volume boosting systems (fire pumps), etc.)
Work with client's insurance carrier to ensure loss prevention recommendations are identified, evaluated, and completed in a reasonable timeframe and in a commonsense approach.
Work with the Newmark Construction Management Dept. on some renovation projects throughout the site. Duties in this area include providing support in sprinkler system modification, some aspects of demolition and clean up. Rigging and relocating heavy equipment using contracted and in-house personnel, modifications to fire suppression and notification systems, and non-construction related asbestos sampling, and abatement issues using outside contractors.
Work with the Newmark group leaders to track time of Newmark employees involved in project or specialty work. The tracked time is recorded by the Operations Manager and processed to the Accounting Dept. to ensure proper charge back to the requesting customer. This ensures that the time spent by Newmark and contracted maintenance personnel on project or specialty work does not affect the base-operating budget.
Management duties include recommendations of major equipment purchases and directing installation of purchased equipment for the site's infrastructure and maintenance functions. Examples would be replacement of site piping systems, boiler systems, chillers, compressors, pumps, UPS units, etc.
Oversee the commissioning of new fire suppression and notification equipment on site. This includes all new sprinkler system installations and modifications, gaseous fire suppression systems, and fire notification appliances (i.e. smoke detectors, duct detectors, pull stations, audio, and visual notification equipment, etc.).
Make recommendations to the Newmark Facilities Director for future capital projects and improvements. Also request capital funding for projects of various size and cost. These projects are generally related to site infrastructure improvement and sometime to a specific customer on site.
Duties include overseeing and managing the sites major electrical component extended maintenance program. These duties include coordinating efforts with electrical contractors. Over 300 different maintenance related functions are performed on the site major electrical components. These functions included transformer oil testing and oil changes, lug replacements, breaker testing and maintenance, cleaning of all major components, and thermo-graphic imaging (infrared) of the site's electrical equipment. Develop and implement a multi-year maintenance program that encompasses all the maintenance needs of the site's major electrical equipment.
Ensure the site's rolling stock (lift trucks, golf carts, sweeper, loader) is maintained, up to date, and remains operational.
Maintenance and Service Contracts:
Ensure all contracted services on a recurring basis are scheduled and carried out at the proper time of the year (i.e. chiller maintenance, boiler system PM's, boiler inspections and start-up, air compressor oil changes / samples and intercooler cleaning, safety relief valve testing, generator service, overhead crane inspections, rolling stock, plumbing PM's, etc.)
Work with the Newmark Facilities Manager to solicit bids for contracted services when contracts have expired, or a need arises to contract certain temporary or permanent services. Also work with the Newmark Facilities Manager in evaluating performance of contractors and ensuring the services agreed to and contractual obligations are met in a quality and timely manner.
Site Fire and Life Safety Related Functions:
Schedule and implement the required annual fire drill events for the site and coordinate with the Linde Safety Dept. and select Linde Emergency Response Team (E-Team) members.
Address and correct urgent life safety concerns as brought forth by the Linde Safety, Health, and Environmental Dept.
Organize periodic non-routine safety related training for Newmark employees such as HWP (Hazardous Work Permit) refresher training, man-lift training, forklift training, overhead crane operation, and rigging training. This training is periodically coordinated and implemented in conjunction with Linde Safety Dept. personnel or contracted services.
Schedule and direct periodic safety meetings to cover various refresher items such as Blood Borne Pathogens, Confined Space, and Site Emergencies & Outages.
Provide follow up for incident reports involving Newmark personnel. The follow up could be re-evaluation, or disciplinary action if required.
Qualifications:
Ideal candidates should have extensive experience and knowledge with electrical systems, HVAC systems, demonstrate strong leadership skills, and have a solid understanding of maintenance procedures and practices. A Facility Operations Manager typically needs a minimum of 10 years minimum experience in the field of electrical and HVAC maintenance or a related area.
Familiarity with electrical and HVAC diagnostic equipment and ability to read and understand complex schematics and drawings are also essential.
Familiarity with safety regulations and quality standards. Experience in developing and implementing safety policies and procedures to maintain a safe work environment.
Strong leadership and project management abilities.
Ability to troubleshoot and resolve issues effectively.
Excellent communication and customer service skills.
Facility Operations Managers should have an associate's degree or a bachelor's degree in HVAC technology, mechanical engineering, electrical engineering, or a related field. Certification in HVAC technology is desired. Certain certifications like EPA Section 608 Technician Certification to handle refrigerants is also preferred.
Salary: $85,000 - $115,000 annually
The expected base salary for this position ranges from $85,000 to $115,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Auto-ApplyManager, Operations II
Operations director job in Niagara Falls, NY
HWI has a fantastic opportunity to join our Operations Team as a Manager, Operations II.
For the Manager, Operations II, the safety and health of employees takes precedence over any other duties of this position. The Manager, Operations II is responsible for the daily production and maintenance functions of plant operations. This includes the installation and maintenance of equipment, creating and maintaining training programs for employees including Standard Operating Procedures (SOP's), managing the daily work flow and implementing maintenance programs, and insuring adequate spare parts levels are maintained.
Responsibilities
Supervising production technicians, maintenance technicians and production team leaders to ensure that machines and people meet daily goals for safety, quality and production; Driving the optimization of production throughput/outputs and product quality
Driving continuous improvement initiatives and projects through application of lean 6 Sigma, building and sustaining a strong foundation: 5S, problem Solving, KPI, visual Management, Managerial Practice, coordinating root cause investigations of production incidents and operational failures to identify mitigations, resolutions, and responses in a timely manner.
Developing and sustaining maintenance systems applying TPM principle and ensuring maintenance tasks (planned, PM and unplanned) are performed promptly and on-time
Leading, developing, coaching and evaluating Operations Team; working with management peers help develop and maintain a positive work environment for all employees.
Reporting out on key performance indicators (KPIs) and implementing actions to continuously improve them (OEE, Productivity, Quality, Adherence to Plan) Delivering targeted costs and propose plan to optimize both variable and direct costs
Requirements
Requires B.S. in Engineering, preferably Chemical or Mechanical, or Operations Management or substantial equivalent experience
Requires interpersonal skills in dealing with employees and customers, mechanical aptitude.
Extensive knowledge and leadership in the principles and practice of Lean, Six Sigma, continuous improvement models; participated in related improvement projects
Good practice and knowledge of ERP (Oracle preferred)
Strong team player with the ability to teach others (coaching) and communicate effectively with all levels of the organization
Ten (10) years' experience in Batch manufacturing, high SKU, low volume, supplying a distribution network
Requires five (5) to seven (7) years of multiple shift production management experience including operations, service, maintenance and management functions.
Practical experience implementing and sustaining Operational Excellence Programs: Lean Manufacturing, 6 Sigma, TPM
Strong technical background and experience in implementing maintenance system
Previous Experience in New equipment start up and factory scale up
Physical and Environmental Requirements
Physical Activity: Requires more than 2/3 of time talking or hearing; 1/3 to 2/3 of time standing, walking and / or sitting; and less than 1/3 of time using hands and fingers, reaching, climbing/balancing, stooping/kneeling/crouching/crawling; and/or tasting/smelling.
Lifting: Requires lifting sometimes in excess of 100 pounds less than 1/3 of time.
Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus.
Environment: Requires 1/3 to 2/3 of time working near moving mechanical parts and less than 1/3 of time exposed to fumes or airborne particles, working with explosives, in an office setting, working in high, precarious places, exposed to outdoor weather, extreme heat, vibration, and/or the risk of electrical shock.
Noise: Requires exposure to moderate noise
Auto-ApplyMortgage Operations Manager II
Operations director job in Williamsville, NY
Manage a Mortgage/Consumer Lending department by overseeing a staff of supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures. Oversee a staff 15+ employees including supervisors and operations managers to ensure efficient day-to-day operations.
Primary Responsibilities:
Manage either a department or a major unit of a large department which encompasses either a single major business / function or multiple functions ensuring operational efficiency and targeted results are met.
Responsible for the planning, leadership, problem resolution, analysis and reporting for assigned department.
Plan and implement new methods and procedures to make daily operations more efficient. Implement recommendations for department policy changes and creates new unit policy and procedures. Consults and communicates with operations staff.
Contribute to strategic planning and short-term initiatives. Responsible for department contingency planning and regulatory compliance.
Responsible for providing the lead on multiple projects at the department or division level. May represent the department on outside projects.
Support annual budget process and is financially accountable for department/unit.
Exercise usual authority of manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Oversees training and development of direct reports.
Scope of Responsibilities:
The position is responsible for the day to day and strategic direction of the department and requires knowledge of business, applicable regulations and affiliated technology.
The position works with uncertainty with discretionary solutions, possesses moderate risk to organization.
Supervisory/ Managerial Responsibilities:
Responsible for multiple direct reports at both a supervisor and / or operations manager level. Oversee a department of 15+ employees.
Education and Experience Required:
Bachelors Degree,
OR in lieu of degree,
Four to five years relevant experience.
Minimum four years operations experience.
Minimum four years supervisory/management experience.
Education and Experience Preferred:
Masters Degree preferred.
#LI-111
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilliamsville, New York, United States of America
Auto-ApplyField Operations Manager - 2nd Shift
Operations director job in Buffalo, NY
Benefits:
Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development
Competitive salary
Join ServiceMaster Clean, a renowned professional cleaning company committed to creating cleaner, healthier, and safer work environments for over 60 years. As a ServiceMaster Service Partner, you'll be part of a collaborative team dedicated to delivering optimal solutions and customer service to our clients.
Essential Team Member Benefits:
Competitive Pay
Flexible Schedules
Career Path Opportunities
Paid Training
Weekly Pay
Job Position Description:
As a Operations Manager, you will play a pivotal role in ensuring the success of our cleaning teams. This position involves organizing employee shifts, providing training, and motivating team members. Your responsibilities will contribute to maintaining ServiceMaster standards and achieving customer satisfaction.
Responsibilities:
Expected Schedule is 3:00pm - 11:00pm Monday - Friday / Occasional Weekends
Train cleaners on ServiceMaster's janitorial standards, products, processes, and procedures
Oversee staff performance, ensuring all assignments are completed according to the task schedule
Conduct inspections and provide constructive performance feedback to staff members
Assign shifts and make necessary adjustments in case of call-offs or no-shows
Respond to customer complaints and requests in a timely and caring manner
Physical Demands and Qualifications:
Constant (up to 75%) standing, walking, pushing, kneeling, twisting, reaching
Must be able to lift and/or carry up to 25lbs.
3-5 years of janitorial supervisory experience
Ability to be flexible and work at a fast pace in a multi-tasked job
Contribute to a positive work climate with a pleasant attitude
Join Our Team:
Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the country. We take pride in creating cleaner and healthier environments for our customers, their employees, and clients. As a ServiceMaster Service Partner, you will belong to a team that collaborates to deliver the best solutions and customer service.
We Offer:
Paid training
Excellent work/life balance
Opportunities for advancement
A career path that aligns with your interests and goals
Weekly Pay
Compensation: $58,000.00 - $64,000.00 per year
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
Auto-ApplyTour Operations Manager (Highmark Stadium
Operations director job in Buffalo, NY
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
The Manager of Tour Operations is primarily responsible for the day-to-day operations of the tour department at the stadium.
Essential Duties and Responsibilities
Manage, train and schedule tour operations staff for tours of the Stadium
Work in cooperation with stadium operations for daily tour schedule and other tour activity/theme day execution
Assist in sales when directed by Director of Private Events & Tours
Proactively create opportunities for new business with existing customers
Work with staff to ensure quality and overall fan experience for all aspects of the tour programs offered
Provide superior and professional customer service to clients
Liaison with appropriate departments and stadium personnel about daily tours
Maintain relationship with Ticket Office with on sale information
Prepare daily and weekly reports with department sales figures
Attend team and community events for purpose of maximizing sales opportunities
Non-traditional hours (Nights, Weekends & Holidays)
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
2-4 years of Stadium Operation and Sales experience, preferably in Sports & Entertainment
College Degree
Self-Motivator
Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally
Skills and Abilities
Able to simultaneously manage a high level of detail across multiple projects
Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
Able to work well within a team environment, offering assistance and support to team members whenever necessary
Able to balance internal priorities with client expectations
Knowledge of Archtics/Ticketmaster Host/Customer Relationship Management (CRM)
Proficient in Microsoft Office
Bilingual in Spanish a Plus
COMPENSATION
Competitive salary range of $70,000 - $80,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site New Highmark Stadium Buffalo, NY
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Lending Operations Manager
Operations director job in Lockport, NY
The Lending Operations Manager oversees the underwriting/processing department, ensuring timely, efficient, accurate, and compliant evaluation of loan applications. This role involves managing underwriting staff, establishing credit policies and procedures, analyzing loan risk, and maintaining adherence to regulatory and organizational standards. The ideal candidate has strong leadership, analytical, and decision-making skills with a deep understanding of lending practices and risk management. In addition, this role will assist in any special lending projects and initiatives including product development, ancillary product oversight and administration of the loan origination system.
This position requires the ability to work during the branch hours of operation, including Fridays and some Saturdays with additional time as required to fulfill responsibilities. Additionally, this position is required to represent the Credit Union in the community at events and volunteer functions when possible.
Essential Duties and Responsibilities:
Leadership & Management
Lead, train, and mentor a team of loan underwriters, processors and support staff.
Establish and monitor performance, productivity metrics, and quality standards for the processing and underwriting team.
Oversee daily processing and underwriting operations to ensure timely processing, accurate documentation, and consistent application of credit policies. Assist with pipeline management.
Drive continuous process improvement initiatives to enhance efficiency, reduce errors, and optimize team performance.
Assist in supporting the e-branch as necessary including but not limited to phone system management, member service, card services, lending and escalations
Underwriting & Risk Assessment
Review and approve high-value or complex loan applications within assigned authority limits.
Conduct and track management reviews, exception reviews and declination reviews to ensure sound lending decisions.
Analyze applicant financial data, credit reports, collateral, and loan structures to assess risk and ensure portfolio quality.
Maintain sound credit decisions that balance growth objectives with portfolio quality.
Develop, implement, and refine underwriting policies, procedures, and risk tolerance frameworks in partnership with the Finance Team.
Identify trends and emerging risks within the portfolio and make recommendations to mitigate potential losses.
Compliance & Quality Assurance
Ensure compliance with all applicable federal, state, and organizational lending regulations (e.g., ECOA, HMDA, Fair Lending, CFPB, etc.).
Conduct audits and quality control reviews to ensure underwriting integrity and identify areas for improvement.
Partner with Compliance and Human Resources to maintain regulatory readiness and adherence to organizational policies.
Cross-Functional Collaboration
Collaborate with Retail to streamline loan processes and improve member experience.
Provide expert guidance and training to lenders and other stakeholders regarding underwriting standards and credit risk.
Support new product development and system enhancements with underwriting insights and recommendations. This includes support with ancillary product training and development.
Assist originator and processers with booking errors or discrepancies.
Serve as backup to the Director of Real Estate and Loan Servicing and Member Resolutions
Act as a liaison between the underwriting team and senior leadership to communicate challenges, opportunities, and performance metrics.
Strategic Leadership
Contribute to long-term strategic planning and portfolio growth initiatives through insights on lending trends and risk management.
Promote a culture of innovation and operational excellence within the underwriting and processing functions.
Lead special projects or initiatives assigned by senior leadership.
Knowledge, Skills and Abilities:
Possess thorough knowledge of Credit Union Lending and Collections Policies, Procedures and Products.
Experience in training and motivating a team and must understand the requirements of regulatory bodies and know the proper administrative, documentation, and servicing procedures.
Deep understanding of how a credit union functions, and the value it brings to its member's and community. This includes understanding of what a Cooperative is, as that is the business models of all credit unions.
Ability to communicate effectively both orally and in writing and generate grammatically correct written reports, letters, memorandums, etc.
Excellent interpersonal communication skills and be able to establish working relationships and interact effectively with a wide range of individuals, members, and vendors.
Solid organizational, management and team-building skills.
Demonstrated ability negotiating complex agreements to achieve the best outcome for the organization.
Experienced in engaging, collaborating, and building trust amongst internal, external, and prospective members.
Maintain strict confidentiality and professionalism when dealing with sensitive credit union issues.
Ability to work closely with a variety of personalities and maintain calm under pressure.
Discreet, able to handle confidential and proprietary information appropriately. High level of integrity.
Self-motivated, confident and ability to multitask effectively.
Ability to problem solve and provide solutions to staff and members.
Be neat, punctual, and professional in appearance and demeanor.
Always represent the best interests of the Credit Union in words and actions.
Embrace and promote a positive workplace culture and to lead by example.
Complete all required training by or before the assigned deadline.
Confidentiality:
Employees are required to maintain the confidentiality of all sensitive Cornerstone CFCU, member, employee, and proprietary information both during and after their employment. If an employee has a question about the confidentiality of a particular matter, they should consult with their Manager/Supervisor or Human Resources. Any violation of this rule may subject the employee to disciplinary action, up to and including termination of employment.
Qualifications:
Associates degree or higher preferred.
2-5 years of financial services experience. Credit Union or Bank preferred.
2-5 years of Underwriting experience.
3+ years of Lending Operations Management experience.
Intermediate knowledge of Microsoft Office, including word, excel and PowerPoint
Consumer/business lending experience preferred.
Bondable upon initial employment and continue to be bondable throughout term of employment.
Physical Requirements:
The functions of the position usually performed sitting but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, typewriter, calculator, cutting, labeling, and taping involve extensive wrist and hand movements. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.
EOE Race/Sex/Vet/Disability
Cornerstone CFCU is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
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Cornerstone CFCU is committed to diversity, and values the ways in which we are different.
Auto-ApplyOperational Support
Operations director job in Amherst, NY
Job Title : Operational Support Specialist
Status: Non exempt
Why this role is important:
The Operational Support Specialist will provide essential support across various departments within the organization. This role requires a versatile and proactive individual who can assist with diverse tasks and ensure smooth operational workflows.
Key Responsibilities:
Administrative Support: Assist in the daily operations of multiple departments, including data entry, filing, and managing correspondence.
Data Management: Maintain and update records, databases, and reports, ensuring accuracy and confidentiality.
Coordination: Coordinate inter\-departmental activities and communications to facilitate efficient operations.
Project Assistance: Support special projects and initiatives as directed by department managers.
Document Preparation: Prepare documents, presentations, and reports as needed.
Logistics: Assist in organizing meetings and events.
General Support: Perform other related duties as assigned to ensure smooth and efficient operations.
Qualifications:
High school diploma or equivalent; college degree preferred.
Proven experience in an administrative or operational support role.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail\-oriented with strong problem\-solving skills.
Ability to handle sensitive information with confidentiality.
Working Conditions:
This is a full\-time hourly position.
Work is primarily conducted in an office environment, but hybrid work is possible with management permission.
Compensation range:$16\/hr\-$18\/hr
Requirements
High school diploma or equivalent; college degree preferred.
Proven experience in an administrative or operational support role.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail\-oriented with strong problem\-solving skills.
Ability to handle sensitive information with confidentiality.
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Service Support
Operations director job in Buffalo, NY
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Assists Bartender, Cocktail Staff and Wait Staff by maintaining area cleanliness and providing necessary support to ensure fast, friendly and accommodating service.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Adheres to all company safety and sanitation policies and procedures.
Responsible for bus stand cleanliness and stocking.
Ensures wait stations remain clean.
Empties trash and spot sweeps whenever floor needs it, or when a Manager requests.
Performs opening/closing responsibilities, including party breakdown/duties.
Restocks and prepares supplies for shift change and or close.
Ensures food is properly garnished prior to running out to Guests.
Follows all tray procedures to minimize loss and ensure food is delivered timely or correctly.
Busses and resets tables.
Delivers food to tables and ensures the Guests have everything they need.
Offers assistance to Guests by clearing away dishes and glassware, and refilling beverages.
Assists in party setup.
Maintains cleanliness of restrooms, including restocking of supplies.
Cleans high chairs and booster chairs.
Assists other Team members as needed or when business needs dictate.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Restaurant and/or bar experience preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team members.
Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $10 - $14 per hour
Salary Range:
10
-
14
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-Apply