Company Background
Gaetani Real Estate (GRE) has provided professional property management services to San Francisco Bay Area property owners for more than 75 years. Backed by three generations of experience, we deliver thoughtful, customized management solutions for commercial and multi-unit residential properties-taking the hassle and worry out of ownership while protecting long-term value.
Position Summary
The Chief Operating Officer (COO) is a key member of the executive leadership team responsible for driving operational excellence, business scalability, and organizational alignment across a mid-size, multi-entity property management organization. This role oversees day-to-day operations and leads strategic initiatives that elevate the company into a best-in-class property management organization, with potential expansion through organic growth and acquisition of smaller property management organizations.
The COO provides high-level vision and leadership while remaining hands-on to understand the business at a deep operational level. This individual will drive accountability, optimize processes, strengthen cross-functional collaboration, and ensure the company delivers exceptional service to owners and residents, while increasing profitability.
This role oversees corporate and field operations including:
Property Management (APMS, OSM, PMs)
Maintenance (Marview Maintenance)
Human Resources (in partnership with the Human Resources Director)
Leasing team
Inspection team
Key Responsibilities & Duties
Strategic Leadership & Growth
Partner with PRNs and executive leadership to define, refine, and execute the company's long-term strategic plan.
Build an operational roadmap that supports scaling the organization to the “next level” while maintaining culture, compliance, and service quality.
Lead organizational assessments and design improvements across workflow, communication, technology, staff structure, and operational efficiency.
Explore and evaluate potential acquisitions of small property management companies, including operational due diligence, integration planning, and post-acquisition alignment.
Drive adoption of industry best practices and service standards to position the organization as a market leader in operational excellence.
Operational Management
Provide direct leadership and oversight to Property Management, Marview Maintenance, Leasing, Inspections, and corporate operations (HR).
Develop and maintain performance metrics, KPIs, service-level expectations, and dashboards to track operational health across all departments.
Build consistent, scalable processes that applies procure-to-pay and project-to-cash principles for property operations, maintenance scheduling, inspections, leasing, tenant relations
Pre-emptively plan and execute oncompliance requirements.
Standardize communication for field teams (technicians and OSMs) and the corporate office.
Ensure seamless coordination between Marview Maintenance and Property Management to improve turn times, maintenance quality, owner satisfaction, and resident experience.
Drive cross-department alignment with Portfolio Accounting, and collaborate on standard operating procedures that increase work efficiency, ; strengthen data quality and enable reporting
Property Management Oversight
Ensure PMs, APMs, and OSMs receive clear expectations, standardized workflows, and consistent training to maintain high service delivery.
Improve communication between PM teams and clients, ensuring transparency and continued relationship building and trust.
Ensure compliance with state and local landlord-tenant laws, rent control rules, notice requirements, and inspection standards.
Strengthen processes related to turnovers, vendor management, leasing velocity, resident satisfaction, and building operations.
Build out a standardized process for onboarding, offboarding, property management that is executed clearly.
Maintenance Operations (Marview Maintenance)
Ensure maintenance operations are efficient, cost-effective, and responsive.
Oversee scheduling systems, technician performance, work order quality standards, and customer service outcomes.
Introduce preventative maintenance programs and long-term capital planning coordination with PMs and ownership.
Improve maintenance reporting and communication between Marview and corporate stakeholders.
Leasing & Inspection Teams
Supervise the leasing department, ensuring leasing velocity targets, marketing quality, strategic pricing, showing activity, application processing, and move-in readiness.
Oversee the inspection team's compliance with local regulatory requirements (especially for SF), routine inspection schedules, and building conditions reporting.
Ensure inspection data feeds into maintenance planning, property budgeting, and owner communication.
Technology, Systems & Process Improvement
Collaborate with the CFO on the optimization of AppFolio, including workflows, data consistency, reporting, and user adoption.
Identify and implement technology solutions that improve efficiency across departments (maintenance routing, inspection tools, HRIS, etc.).
Build repeatable SOPs, templates, training guides, and scalable operational frameworks that reduce errors and dependency on individuals.
Improve reporting structures and internal communication channels (Teams, task systems, dashboards).
Partnership with CFO
Partner with the CFO to provide input to the company's financial budgeting cycle and contribute insight to periodic performance tracking across fees, maintenance revenue, commissions, and unit growth
Ensuring alignment between financial strategy, operational goals, and day-to-day business activity.
Understand and provide inputs to corporate budgeting processes, variance analysis, and forecasting,
Discuss and opine on cross functional workflow build out, and set priorities for cross-functional initiatives
Optimize vendor contracts, property management contracts, maintenance spending, inventory control, and operational expenses.
Qualifications
Required
10+ years of progressive leadership experience in operations, property management, facilities/maintenance, real estate services, hospitality, multi-site management, or another complex operational industry.
Proven experience scaling operations or leading multi-department organizations.
Experience overseeing multiple business units or cross-functional teams (Operations, HR, Maintenance, etc.).
Strong financial acumen with ability to interpret financial statements, understand budgets, and partner with the CFO/finance team.
Demonstrated success implementing operational improvements and building processes from the ground up.
Strong leadership, communication, and cross-functional collaboration skills.
Ability to be both strategic and hands-on, comfortable with executive decision-making and tactical problem-solving.
Ability to work within regulated environments and willingness to learn property management laws (if not already experienced).
Preferred
Experience in property management, real estate, multi-family, or facilities/maintenance environments.
Experience with AppFolio or similar property management systems.
Experience with mergers & acquisitions or integrating acquired companies.
Experience with California or San Francisco-specific housing compliance.
Core Competencies
Strategic Planning & Execution
Operational Excellence
Process Design & Standardization
Leadership Development
Scalability / Systems Thinking
Financial Analysis & Budget Knowledge
Problem-Solving & Decision-Making
Cross-Functional Alignment
People & Culture Leadership
Success in This Role Looks Like
A best-in-class property management department with standardized processes and predictable performance
A strong, aligned leadership team across PM, maintenance, leasing, HR, accounting, and inspections
Clear KPIs, reporting structures, and communication channels
Faster maintenance response times and improved tenant/owner satisfaction
Improved financial performance and operational efficiency
A roadmap for scaling or acquisitions
A culture of accountability, transparency, and continuous improvement
A COO who can operate at the executive level and step into tactical work
Equal Employment Opportunity
Gaetani Real Estate is proud to be an equal opportunity employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related conditions, ancestry, medical condition (including genetic characteristics), veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
$117k-220k yearly est. 1d ago
Global Service Ops & Refurb Program Manager
Apple Inc. 4.8
Operations director job in San Francisco, CA
A leading technology company in San Francisco is looking for an Operations Engineering Program Manager to oversee refurb product readiness and lead strategic service programs. The ideal candidate will have significant project management experience, strong analytical skills, and the ability to work collaboratively across multiple functions. This role involves complex problem-solving and influencing key decisions to enhance operational efficiency. Competitive compensation package and robust benefits are offered.
#J-18808-Ljbffr
$127k-167k yearly est. 2d ago
Vice President, Sales and Revenue Operations
Point 4.2
Operations director job in Palo Alto, CA
✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.
✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage.
✨ Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.
✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.
✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.
About the role
We're looking for a strategic leader to join us as Vice President, Sales & Revenue Operations. This is a highly visible leadership role overseeing our Sales, Homeowner Support, and Revenue Operations teams, driving both near‑term growth and long‑term scalability. You'll lead a high‑performing organization that drives growth of Point's Home Equity Investment (HEI) and future products while furthering our mission to make homeownership more valuable and accessible. This role requires equal parts sales leadership, analytical rigor, and systems thinking, and reports to our Chief Growth Officer.
If you have successfully scaled a sales team from 70+ into the hundreds, this will be an exciting journey for you! We have an incredible team in place and you will be helping fuel the growth story in the years ahead.
Your responsibilities
Own revenue outcomes by leading Sales, Homeowner Support, and Revenue Operations.
Build and scale a high‑volume inside sales team that thrives on proactive outreach and consultative selling; create a culture of excellence and accountability.
Design a repeatable, scalable sales motion (including compensation structures, pipeline management, and forecasting) to ensure predictable, high‑velocity growth.
Scale and evolve our offshore homeowner support team while championing the homeowner experience.
Establish a data‑driven culture, building rigorous reporting around key metrics and fostering continual testing and iteration.
Recruit, develop, and inspire a strong leadership bench across sales and support.
Drive operational excellence through the smart use of data, technology, and process discipline.
Set the vision for providing leverage to customer‑facing teams through intelligent automation, AI, and process optimization, ensuring every rep can focus on high‑value homeowner interactions.
Partner closely with cross‑functional teams to ensure seamless handoffs and maximize conversion from qualified leads to funded deals.
About you
Extensive (10+ years minimum) experience spanning sales and revenue operations in high‑consideration industries (mortgage, fintech, or related strongly preferred).
Proven success scaling inside sales organizations (70+ headcount and beyond)
Expert in consultative sales, with the ability to instill accountability and build a high‑performance, winning culture
Comfortable owning aggressive revenue targets and efficiency metrics
Experienced in designing and implementing structured go‑to‑market systems, tools, and metrics
Highly analytical and operationally rigorous; you turn data into strategy, and strategy into execution.
Comfortable in high‑growth, ambiguous environments; thrives on building structure from scratch.
Skilled cross‑functional operator who unites marketing, product, and operations toward a shared revenue vision.
Empathetic, transparent, and mission‑driven, equally focused on the success of the team and the homeowners we serve.
Our benefits
Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in‑person environment in our downtown Palo Alto, CA HQ.
Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2-3 days per week while receiving full base pay.
Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short‑ and long‑term disability coverage.
Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one‑time home office reimbursement.
Compensation
All US metro areas | approximately $200‑250k base (OTE of $260‑325k with the opportunity to exceed with strong performance).
This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job‑related factors, to determine final compensation.
Location requirement
Location Requirement: This is a remote position. However, candidates must reside in one of Point's states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, ME, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.
Point is proud to be an equal‑opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
#J-18808-Ljbffr
$119k-177k yearly est. 5d ago
Strategy & Operations Manager, Support
Openai 4.2
Operations director job in San Francisco, CA
About the Team
The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
About the Role
We are seeking a senior strategy and operations leader to build, lead, and scale the Strategy & Operations function within OpenAI's User Operations organization. In this role, you will manage a high-impact team of strategy and operations practitioners while owning the service strategy, planning, and execution mechanisms that underpin our customer support operations.
You will be accountable for how User Operations scales - designing and evolving our support model, forecasting and planning for growth, and ensuring we have the right capacity, capabilities, and operating rhythm to meet user needs as OpenAI's products and footprint expand rapidly. This role acts as the connective tissue between strategy, planning, and execution, and as a force multiplier for User Operations leadership.
You'll be responsible for deeply understanding our existing support strategy and operating model, quickly gaining context on where we are and where we're going - and then running with it, pressure-testing it, and evolving it as needed. This is not a role focused on documenting or maintaining playbooks. AI has fundamentally changed the customer experience and the nature of support operations; this role requires a leader who can define future-state service models, anticipate second- and third-order impacts of scale, and continuously adapt our operating approach.
You might thrive in this role if you:
Lead and develop the Strategy & Operations team within User Operations, setting clear direction, priorities, and quality bars, while raising the operational and strategic maturity of the org.
Own Service Strategy for User Operations, including support model design, tiering and entitlements, and the evolution of our end-to-end customer experience.
Own forecasting and capacity planning for User Operations, partnering closely with Finance and Data teams to translate demand signals into headcount, vendor strategy, tooling investments, and operating plans.
Serve as a strategic partner to User Operations leadership, helping define long-term direction while ensuring near-term priorities are executed against with rigor and accountability.
Drive AI-native operations across User Operations, embedding LLMs and automation into service strategy, workforce models, tooling, and decision-making. Technology is not an adjunct here - it is foundational to how we design support.
Partner closely with Product, Engineering, and Data leaders to identify and solve the most critical scaling challenges in support, including deflection strategy, self-service expansion, tooling evolution, and operational quality.
Bring structure to ambiguity and momentum to execution, establishing program structure, decision frameworks, and operating rhythms that allow teams to move quickly without losing coherence.
Lead deep, analytical dives into the core drivers of support performance, including volume, handle time, backlog, SLA risk, cost-to-serve, automation efficacy, and customer experience signals.
Own change management for major operational shifts, ensuring new strategies, service models, and systems are adopted effectively across internal teams and external partners.
Act as a senior escalation and alignment point across the org, connecting strategy, planning, and execution, and ensuring leadership has clarity into progress, risks, and tradeoffs.
You might thrive in this role if you:
Have 10+ years of work experience in customer support operations and/or a strategy & ops function, with deep, hands-on experience running and scaling support organizations, and prior people-management responsibility.
Bring a strong, opinionated point of view on customer support operations, including service strategy, workforce planning, automation strategy, and operating cadence - and can quickly adapt that perspective to OpenAI's unique context.
Have led forecasting, capacity planning, and annual planning in complex, high-growth environments, with comfort operating under significant uncertainty and imperfect data.
Operate comfortably at all altitudes, from executive-level strategy conversations to detailed discussions on queue dynamics, SLAs, routing logic, and agent performance.
Have a proven track record of owning large, ambiguous problem spaces end-to-end, translating them into clear priorities, executable plans, and measurable outcomes.
Have a deep passion for AI, technology, and customer experience, and are energized by the opportunity to redefine how customer support operates at a global scale.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
#J-18808-Ljbffr
$83k-127k yearly est. 3d ago
Director, Revenue Ops
Pantera Capital
Operations director job in Palo Alto, CA
About xAI
xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands‑on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
About the Role
As the Director of Revenue Operations (RevOps), you will drive efficient, scalable revenue growth by aligning sales, marketing, customer success, finance, and other cross‑functional teams. You will integrate systems, processes, and data to reduce friction, automate workflows, and deliver actionable insights-empowering revenue teams to focus on selling and supporting rapid expansion across segments, verticals, and geographies.
This is a foundational leadership role reporting to executive leadership, with the opportunity to build and shape the RevOps organization from the ground up.
Responsibilities
Lead annual and long‑range planning (0-18 months and 18 months-5 years).
Develop go‑to‑market strategies, including vertical/segment prioritization, international expansion, solution packaging, and pricing.
Oversee productivity and capacity planning, including headcount, territory design, quota setting, attainment, and sales compensation design.
Manage forecasting and pipeline processes for predictability.
Own the full revenue tech stack (CRM, CPQ/billing, forecasting/analytics platforms, consumption/usage tracking tools).
Establish data architecture and governance, creating a single source of truth with standardized attribution and reporting.
Drive automation and integrations roadmap.
Deliver advanced insights (e.g., predictive lead scoring, churn risk) and support product‑led sales motions, including AI‑driven tools for SMB/mid‑market and customer upsell paths.
Act as a strategic partner to Sales, Finance, Legal, Product, and Engineering.
Own end‑to‑end Quote‑to‑Cash and Order‑to‑Renewal processes.
Design, support, and automate pricing/discount governance, deal approvals, and escalations.
Align commercial guardrails across Legal, Finance, Risk, and Product.
Generate competitive intelligence and win/loss analysis.
Lead CPQ design, configuration, maintenance, and quote‑to‑cash automation.
Oversee onboarding, continuous training, content/tools (e.g., battle cards), sales process design, and adoption.
Implement productivity tools and workflow automation.
Optimize revenue processes for predictability, productivity, and customer‑centric outcomes.
Leverage automation and AI to minimize manual effort and enable efficient scaling.
Provide data‑driven visibility into performance, utilization, and opportunities.
Align cross‑functional teams with clear guardrails and approvals.
Unify teams around the end‑to‑end revenue journey (lead to cash and renewals).
Ensure data accuracy, accessibility, and analytics as the foundation for insights and optimization.
Eliminate redundancies, automate where possible, and scale predictably.
Adopt a "build not buy" mindset for core needs; use short‑term contracts for complex systems to drive rationalization.
Apply first‑principles thinking to solve root problems; prioritize agentic AI automation before hiring.
Foster partnerships to enhance revenue predictability and efficiency.
Required Qualifications
8+ years in revenue/sales operations, strategy, or related fields, preferably in high‑growth tech/SaaS/AI companies.
Proven experience building or scaling RevOps functions, with strong knowledge of CRM (e.g., Salesforce), CPQ, billing, and analytics tools.
Expertise in data governance, automation, AI‑driven insights, and cross‑functional process design.
Strong analytical skills, with experience in forecasting, planning, and performance metrics.
Excellent communication and influence skills to partner with executives and align diverse teams.
Annual Salary Range
$200,000 - $250,000
Benefits
Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long‑term disability insurance, life insurance, and various other discounts and perks.
xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
#J-18808-Ljbffr
$200k-250k yearly 3d ago
Operations Director / Transportation & Logistics
Jamie Grayem
Operations director job in Emeryville, CA
OperationsDirector/ Transportation & Collection Emeryville, CA $165,000 to $185,000 Manages the day-to-day collection operations of a single site with multiple Lines of Business, establishes, and maintains performance and productivity metrics and cost management processes. Responsible for P&L. Route Managers will report directly to this role.
Job Functions
Manages the District's day-to-day operations and provides daily support to drivers in ensuring safety, service, and savings.
Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations.
Ensures thorough root cause investigations for all injuries and incidents, following up with consistent coaching and retraining.
Oversees department personnel needs, including selecting, coaching, disciplining, and training employees and evaluating employee performance. Manages termination, compensation, and promotion decisions.
Formulates short-term and long-term goals and action plans in conjunction with the Senior District Manager and/or Director of Collection Operations.
Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs.
Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts, and negotiate new contracts; establishes a good corporate citizen and valued resource.
Education:
Bachelor's Degree required
Must be able to maintain a valid driver's license and clean driving record throughout the duration of employment in this position
Experience in a position involving at least 2 of the following: operations, customer service, community relations, health and safety, financial and human resource function, experience as a supervisor or manager; experience implementing safety (OSHA) programs and equipment specifications, experience preparing and managing budgets, and experience resolving labor relations issues required.
Benefits
Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
IDEAL CANDIDATE
Seeking candidates from Telecom, Rail, Mining, Quarry, Oil & Gas industries. Candidates must have experience managing people and Budgets. Seeking someone not only with Budgeting but PnL experience. Budgets range from 150 million - 250 Million depending on the site. This person will also be apart of community outreach efforts to sell our company and build the site business.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Relocation assistance
Tuition reimbursement
Vision insurance
$165k-185k yearly 6d ago
Head of CS Operations: Scale Revenue & Insights
Envoy Inc. 4.4
Operations director job in San Francisco, CA
A workspace management technology company in San Francisco seeks a Head of Customer Success Operations to lead the CS Operations team and develop strategic initiatives. The ideal candidate has over 7 years of experience in revenue operations within a SaaS context and a proven track record of team leadership. This onsite role, requiring four days a week in the San Francisco HQ, offers a unique opportunity to make a significant impact on customer experience and operational success.
#J-18808-Ljbffr
$89k-173k yearly est. 3d ago
Director, People Operational Excellence & AI
Rivian 4.1
Operations director job in Palo Alto, CA
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
We are seeking a Director, People Operational Excellence & AI to evolve and scale how work gets done across the People organization. This role sits at the intersection of HR operations, process design, digital enablement, and AI, with a clear mandate: simplify, standardize, and modernize People processes so our teams can move faster, with more clarity and impact. You will lead a small, high-impact team focused on mapping work, redesigning end-to-end People journeys, and embedding AI-enabled capabilities into the way we deliver services to candidates, employees, managers, and leaders. As a critical connector between People and IT, you will translate People needs into platform requirements and help shape how Workday, ServiceNow, iCIMS and emerging AI solutions work together to support a scalable, data-driven People ecosystem. Why This Role Matters
Design the People Operating System: You will define how core People work is structured, standardized, and executed-from COEs to Shared Services to People Partners-so that Rivian can scale without losing clarity or quality.
Unlock Capacity with AI & Automation: By thoughtfully applying AI, workflow automation, and better knowledge management, you will help teams move from manual, reactive work to proactive, strategic impact.
Connect People, Process, and Platforms: You will act as a bridge between People, IT, and Systems, ensuring that our technology stack (Workday, ServiceNow, iCIMS, and new AI tools) actually reflects how work happens on the ground.
Drive Change at a Pivotal Moment: As Rivian grows and our footprint expands, this role will be central to how we standardize global practices, enable Shared Services, and build the People infrastructure that supports long-term growth.
Responsibilities
Team Leadership & Management
Lead and develop a small team responsible for work mapping, process redesign, and new ways of working across the People organization.
Set clear goals, operating rhythms, and standards for the team, including diagnostics, pilots, and scaled rollouts.
Coach and performance-manage team members, creating opportunities for growth, stretch assignments, and cross-functional exposure.
People Transformation & Operating Effectiveness
Lead initiatives that re-balance and realign work across the People organization, identifying what should be standardized, centralized, or redesigned to improve scale, clarity, and experience.
Partner with COEs, People Partners, and Shared Services to determine where work should live over time and guide transitions, ensuring continuity, quality, and readiness.
Support the evolution of the People operating model, focusing on how work actually gets done-not just how the org chart is drawn.
Continuous Improvement, Standardization & Process Design
Own end-to-end process redesign for priority People journeys (e.g., onboarding, job changes, performance, rewards) especially where work crosses teams, systems, or regions.
Establish common standards for process design, documentation, and handoffs to reduce variability and enable smoother execution.
Ensure processes are clearly documented and accessible, supporting training, adoption, and ongoing improvement.
Identify friction points, inefficiencies, and avoidable demand, and lead simplification efforts with measurable impact on experience and throughput.
AI, Automation & Digital Enablement
Identify high-value opportunities to apply AI, workflow automation, and knowledge management to People processes to improve experience, quality, and capacity.
Translate transformation goals into clear requirements and priorities for People platforms (Workday, ServiceNow, iCIMS) and AI initiatives.
Partner closely with IT, People Systems, and Data teams to ensure solutions are designed around real People workflows, with strong measurement and feedback loops.
Change, Adoption & Leadership
Lead change management, communication, and adoption strategies for work transitions, process redesign, and new digital capabilities.
Build strong partnerships with COEs, People Partners, Shared Services, and IT to align priorities, sequencing, and messaging.
Coach and influence leaders and teams through periods of transition, helping them navigate trade-offs, clarify roles, and embed new ways of working.
Qualifications Required Qualifications
10+ years of experience in People Operations, HR transformation, operational excellence, or related fields within complex, scaling organizations.
Demonstrated experience leading process redesign, work transitions, shared-services enablement, or HR operating model changes.
Strong working knowledge of People technology ecosystems, including Workday and ServiceNow, and familiarity with ATS platforms (e.g., iCIMS) and how workflows, data, and integrations support People processes.
Familiarity with AI and automation concepts (e.g., workflow automation, knowledge management, agent assist, analytics) and their application within service delivery or operational environments.
Proven systems thinker who can connect strategy, operations, experience, and technology into coherent, actionable roadmaps.
Experience partnering closely with IT and digital teams to define requirements, evaluate solution options, and prioritize work across platforms.
Excellent communication, facilitation, and storytelling skills, with the ability to synthesize complex operational and technical inputs and guide cross-functional decision-making.
Proven ability to set direction, delegate effectively, and manage capacity across a team during periods of high change.
Track record of building inclusive, high-trust team cultures that balance performance, growth, and well-being.
Bachelor's degree required; advanced degree or equivalent experience preferred.
Preferred Qualifications
Experience in high-growth technology, EV, manufacturing, or similarly complex environments.
Background in Lean, Six Sigma, design thinking, or service design applied to People/HR processes.
Prior responsibility for global HR operations, shared services, or HR service delivery models.
Pay Disclosure
Salary Range for Palo Alto, CA-based applicants: $161,900 - $231,300 annually (Actual compensation will be determined based on experience, location, and other factors permitted by law).
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
#J-18808-Ljbffr
$161.9k-231.3k yearly 3d ago
Director, Marketing Operations US and Canada
Levi Strauss & Co 4.3
Operations director job in San Francisco, CA
Director, Marketing Operations US and Canada page is loaded## Director, Marketing Operations US and Canadalocations: HQ-Office, San Francisco, CA, USAtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-0146460Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.We're looking for a Director to drive and elevate Marketing Operations for the US and Canada team. In this role, you will set the strategic vision for our Marketing GTM process and own the roadmap that ensures our teams deliver with consistency, and impact. You will partner across senior leadership, guide regional marketing strategy execution, and build ways of working across the Levi's brand. You will also lead and develop a team, cultivating talent and enabling the function to scale and evolve.You'll report to our USCA VP Marketing & Brand Environment and be based in our San Francisco HQ at Levi's Plaza.## About the Job**Strategy & Thought Leadership*** Own the strategic direction of the USCA Marketing GTM calendar; define long-range planning principles, orchestrate key milestones, and proactively shape upstream decision-making.* Serve as the primary thought leader for Marketing Operations in the region, translating our priorities and strategy into operational frameworks that enable high-quality marketing deployment.**Operational Leadership*** Lead the communication and activation of the GTM calendar, ensuring milestones are met, dependencies are aligned, and operational risks are mitigated early.* Oversee the end-to-end operational ecosystem, ensuring marketing initiatives deliver against brand, commercial, and consumer goals.* Drive the digital transformation of our Go-To-Market processes, championing new tools, automation, and more agile workflows.**Cross-Functional Influence*** Be the senior operational partner for regional marketing and cross-functional leaders, aligning strategy and execution across Merchandising, Planning, Creative, BX, and Global Marketing Operations.* Lead the integration of Americas Marketing Operations with global counterparts, shaping shared tools, frameworks, and delivery rhythms.* Represent the Americas in global forums, advocating for regional needs and influencing global marketing operations strategy.**Consumer & Business Insights*** Oversee Consumer Insights integration for the Marketing team, guiding prioritization of research, data collection for annual BDA, and strategic modeling inputs.* Translate insight-led findings into operational improvements, seasonal hindsights, and strategic recommendations for leadership.**Project & Resource Leadership*** Oversee high-impact Marketing projects from brief through execution including new store openings, brand activations, events, and select wholesale initiatives.* Manage budget planning, resource allocation, and contract oversight for the regional marketing team, ensuring investments ladder to strategy.**People Leadership*** Manage, coach, and develop a team (including managers or specialists), providing clarity, mentorship, stretch opportunities, and feedback.* Build a culture of operational excellence, fostering a high-trust, high-performance team environment that reflects Levi's values.**Operational Governance & Systems*** Lead the region's content, documentation, and organizational systems, ensuring streamlined access and exceptional seasonal setup.* Ensure milestones and deliverables are achieved for Regional and Global campaigns, partnering with geo leads, Creative, and BX to deliver clear, insight-informed briefs.## About You* Bachelor's degree in business, marketing, or related field; or equivalent experience* 10+ years of experience in marketing, brand management, operations, project management, or strategy* Demonstrated experience leading teams, mentoring talent, and influencing senior stakeholders* Proven ability to set strategic vision, create scalable systems, and drive operational transformation* Strong strategic operations, process improvement, and project management expertise* Experience working with Go-To-Market calendars across complex organizations* Experience collaborating across multiple regions and global teams* Exceptional stakeholder management, and storytelling skills* Experience managing a team - lead talent development and succession planning This is a hybrid work schedule based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.*The expected starting salary range for this role is $164,500 - $241,200 per year**.*** *We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.*Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits .LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.#LI-Hybrid## **EOE M/F/Disability/Vets**## ## **LOCATION**San Francisco, CA, USA## ## **FULL TIME/PART TIME**Full time**FILL DATE**This position is expected to be filled by 03/03/2026.##Our common thread: We're originals.From day one, we've been doing it our way - creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.
#J-18808-Ljbffr
$164.5k-241.2k yearly 1d ago
Director of People Operations
Luminary Cloud
Operations director job in San Mateo, CA
A leading AI technology firm is seeking a Director of HR in San Mateo, California, to architect a scalable HR function that aligns with company strategy. The role demands a blend of strategic thinking and practical execution, overseeing people operations, organizational structure, and employee relations. Ideal candidates will have experience in scaling startups, particularly in deep-tech or B2B SaaS environments, and a balanced, empathetic approach to leadership. This pivotal position plays a vital role in shaping the firm's long-term culture and operational success.
#J-18808-Ljbffr
$106k-188k yearly est. 2d ago
Operations Manager, Product & Engineering
Sierra 4.4
Operations director job in San Francisco, CA
About us
At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
What you'll do
Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives
Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity
Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
Coordinate cross-functional initiatives that span Product, Eng, Design, GTM, and Ops teams-driving alignment, timelines, and accountability
Partner with product and eng leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution
Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes
Continuously document and improve our operational playbook so we can scale with quality and intention
What you'll bring
6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company
Proven track record building and scaling operational processes from scratch
Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
Excellent written and verbal communicator-clear, succinct, and persuasive across stakeholders and levels
Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick
Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus
Even better…
Experience at an early-stage startup or scaling product org
Familiarity with OKR frameworks, roadmap tools, or product analytics platforms
Background in product management, engineering, or consulting/strategy with deep operational exposure
Our values
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.
What we offer
We want our benefits to reflect our values and offer the following to full-time employees:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension) with Sierra match
Parental Leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary Benefit Stipend giving people the ability to spend where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Be you, with us
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship or any other legally protected class.
#J-18808-Ljbffr
$130k-162k yearly est. 3d ago
Strategic Ops & Growth Manager - Equity
Menlo Ventures
Operations director job in San Francisco, CA
A leading tech company in California seeks a Business Operations & Strategy Manager to turn strategic ambiguity into actionable plans. You will manage leadership operations, develop insights from data, and oversee partnerships while collaborating closely with executives. This role requires 5-7 years in strategy or operations, with strong financial modeling skills. The compensation is competitive, ranging from $160K to $180K plus equity, in an on-site role that promises impactful contributions and a dynamic work environment.
#J-18808-Ljbffr
$160k-180k yearly 2d ago
Regional Director of Operations
Crabtree & Eller, LLC
Operations director job in Fremont, CA
Regional Director of Operations, West Coast
(Must reside within a commutable distance to SFO)
Compensation Target $137,500 to $187,500 or commensurate with experience, happy to discuss your target, client is very willing to pay for top talent!
Our client has been in business for over 10 years but is still very much in an entrepreneurial and growth mindset. They have over 1200 employees, but still operate in a very “lean” fashion. The right person for this position will bring a very “Can do” attitude and leadership skills that lead by example and are driven by success.
Our client is one of the top providers of ground transportation to airline crews across the country. Reporting directly to the CEO, the Regional Director of Operations will be responsible for the successful day-to-day operations of the stations in his/her designated region. The Regional Director of Operations will provide leadership and direction to our station management teams and will be responsible for reinforcing a performance culture in a way that is inspiring and holds true to our core values (Teamwork, Integrity, EX=CX, Growth and Safety).
With direct oversight of the designated station leaders, the Regional Director of Operations will align teams through specified performance measures that achieve our service, safety, and financial goals. Further, the Regional Director of Operations will ultimately be responsible for managing delivery of the Company vision.
Job Responsibilities:
Ensures each station in region portfolio achieves Company financial goals. Regularly analyzes financial performance to ensure each station is on track to meet performance metrics.
Conducts monthly business reviews with each station leader across Company key performance indicators and adjusts plans with station leadership, as needed, to achieve results.
Develops quarterly business plans with each station leader to ensure each station is prepared and staffed for planned local events, as well as trained to execute during unplanned events that impact station operations.
Ensures all Station Leaders are executing effective scheduling practices: schedules posted on time, all trips covered according to contractual guidelines, proper LOD coverage, etc.
Partners with HR to manage station recruiting, ensuring each station is fully staffed with proper availability and that station leaders complete onboarding process correctly and in a timely manner.
Develops succession plans for staffing needs and demonstrates a strong ability to recruit and develop others. Assesses talent at all levels and builds a bench of talent.
Identifies and develops designated trainers for station leaders and drivers within the region. Ensures that all new hires are effectively trained by certified trainer.
Effectively addresses performance issues and holds teams accountable in a constructive and timely manner. Appropriately partners with HR and elevates concerns with a sense of urgency.
Acts as point of escalation when service issues arise, advises station leaders on proper reporting and documentation. Ensures all complaints are answered with 24 hours.
Leverages data from observations and reported service issues to identify root cause and implement processes to improve execution in a measured way.
Engages station leaders to identify operational improvements in areas such as route optimization, fleet utilization, fuel expenditures, and routine maintenance costs.
Builds a best-in-class safety culture in region by leveraging training tools, employee engagement, recognition, and coaching. Ensures all safety policies are implemented and followed.
Ensures auditing of fuel cards, time and attendance, vehicle maintenance, office paperwork and recordkeeping, vehicle documents, etc. to maintain compliance with Company policy and mitigate risk and exposure.
Leads the fleet managers to ensure vehicle maintenance schedules are in place, correct number or vehicles are at each station, correct maintenance tools are present in stations/vans, and vehicles are maintained under the hood and inside the van as required.
Qualifications & Requirements
As a leader within the organization, the Regional Director of Operations must be passionate about customer service, have experience in the transportation, airline, hospitality, or retail industry. Other requirements include:
5-7 years of multi-unit leadership experience.
Flexible schedule to include nights and weekends as required to meet the needs of our 24/7/365 operation.
Excellent written and verbal communication skills, including the ability to effectively communicate with all levels of the organization.
Strategic thinking and organizational skills that enable the ability to lead direct reports shoulder to shoulder, manage multiple priorities, and meet deadlines in a fast-paced and dynamic environment.
Strong leadership skills and the ability to work with employees from a variety of backgrounds, embrace diversity, promote inclusion, and motivate and develop a high performing team.
Extensive experience in P&L analysis and demonstrated problem-solving skills.
Proficient in Microsoft Office.
Travel Requirements - 50 - 75% travel required within assigned region and to headquarters, as needed.
Compensation:
Significant Salary commensurate with experience ($120 to $150K is the target, let's discuss your qualifications and income expectations).
Significant and achievable bonus program at 25% of salary.
Full benefit package.
This is a great opportunity for a person driven to succeed and looking for a career growth opportunity. If this sounds like a good fit for you, I can tell you all about the company and opportunity, let's have a confidential conversation. You can reach me at ************ (cell) and ************************* . Thanks! Mark Crabtree
$137.5k-187.5k yearly 2d ago
Director, S&OP & Global Rollouts
Also 4.2
Operations director job in Palo Alto, CA
An electric mobility company is seeking a Director, Sales & Operations Planning to guide operational decision-making. The role involves creating the integrated planning model, aligning inventory, and maintaining demand forecasts across various channels. Candidates should have 8+ years in operations planning, experience with SQL and analytical tools, and a strong grasp of hardware dynamics. The position offers a salary range of $190,000 - $270,000 depending on experience, along with comprehensive health benefits and flexible time off.
#J-18808-Ljbffr
$35k-51k yearly est. 4d ago
GTM Strategy & Operations Manager
Anrok
Operations director job in San Francisco, CA
San Francisco, Salt Lake City, or New York City
Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity.
As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere.
Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever‑changing maze of tax laws at municipal, state, and federal levels-so companies can focus on growth, not compliance.
Our customers include:
40% of Forbes Top 50 AI companies
20% of Forbes Top 100 Cloud companies
Top companies like Notion, Anthropic, and Cursor
We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.
We're looking for a GTM Strategy & Operations Manager to bring rigor, insight and scalable processes to our sales organization. You'll own core operations (compensation planning, territory and process design) for a growing team of Account Executives, while laying operational foundations for growing functions such as Partnerships and Sales Development. The operational expertise and strategic insights you bring will ensure we scale while delivering an exceptional compliance experience to every customer-beginning with their very first conversation with our team.
In this role, you will
Own sales operations end-to-end for our Account Executive function, including compensation planning, territory design, capacity modeling, and revenue forecasting.
Partner closely with GTM leaders to build scalable, user‑friendly processes and optimize their decisionmaking with data‑driven insights and strategic recommendations.
Operationalize our evolving sales methodology by designing systems to measure and improve adoption and execution.
Build operational foundations for Partnerships and Sales Development, establishing initial processes, tooling and reporting enabling these functions to grow and scale.
Identify and remove operational bottlenecks that slow the team down, continuously improving workflows across the sales organization.
What excites us
4-6 years of experience in GTM/revenue operations, sales operations or a similar role.
Ability to jump into new situations, quickly identify areas of improvement and solve problems, with an eye toward architecting solutions that will scale.
Track record of building trust and credibility with GTM leaders and cross‑functionally to drive impact.
Analytical rigor: direct experience building sales capacity plans and revenue forecasts, or an MBA/management consulting/finance background.
You don't need to be (and won't be) a Salesforce administrator, but comfort with CRM reporting and dashboards is required.
Bonus points for experience in partner/channel sales operations.
What we offer
The equity upside of an early‑stage startup with the product‑market fit of a later‑stage company.
Daily lunch and snacks for those working out of our office hubs.
Medical, dental, and vision insurance covered 100%.
One Medical membership covered, flexible sick benefits, and more.
Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
Annual team off‑sites and in‑person opportunities around our growing Anrok hubs.
Home office setup stipend to ensure you have the equipment you need to thrive at work.
At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs-San Francisco, New York City, and Salt Lake City where we collaborate in‑person 3 days per week.
------------------------------------
#J-18808-Ljbffr
$80k-142k yearly est. 3d ago
Credit Risk Operations Manager
Airwallex
Operations director job in San Francisco, CA
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
About the team
The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally.
What you'll do
As a Credit Risk Operations Manager, you will help manage Airwallex's global credit risk exposure. You'll assess prospective and existing merchants, define and track risk performance, and partner with cross‑functional teams to drive both growth and protection. You'll leverage data‑driven insights to enhance our credit decisioning and monitoring frameworks, streamline operational processes, and continuously improve the balance between user experience and robust risk mitigation.
This role is based in San Francisco.
Responsibilities:
Manage Airwallex's credit risk exposure across all product offerings
Evaluate credit risk across payment acceptance channels (cards, bank payments, local payment methods)
Drive Know Your Business (KYB) processes to build and maintain a diversified, high‑quality merchant portfolio
Define, monitor and deliver against global credit risk performance KPIs
Build, maintain and iterate standard operating procedures (SOPs) for credit risk management, including vetting, investigation and ongoing monitoring
Develop structured reporting and dashboards to give global visibility into credit risk performance
Partner with Business Development, Legal, Compliance and Transaction Risk to balance commercial goals with risk mitigation
Strengthen risk awareness across global stakeholders and proactively surface emerging risks
Who you are
We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
Strong analytical and quantitative skills with demonstrated experience in assessing counterparty or merchant credit risk
Deep understanding of credit fundamentals - including financial statement analysis, cash flow assessment, collateral structures, and exposure management
Practical experience in ongoing credit monitoring, limit setting, and early warning frameworks for merchant portfolios
Strong grasp of payment flows and how settlement timing, reserves, and chargebacks impact credit exposure
Ability to identify and elevate emerging credit risks across payment products and geographies
Excellent written and verbal communication skills, with the ability to explain credit findings clearly to technical and non‑technical stakeholders
Proven ability to manage multiple priorities in a fast‑paced environment with precision and attention to detail
Ownership mindset: you take accountability, drive clarity, and execute with urgency
Preferred qualifications:
Advanced proficiency in data analysis tools (e.g. SQL)
Familiarity with core risk domains such as card brand monitoring, compliance, and KYB/KYC requirements
Experience managing credit exposure for merchants or partners within fintech, payments, or financial institutions
Background in regulatory compliance and/or operational risk management
Track record of defining and reporting KPIs to improve process performance
Deep understanding of payment processing systems and associated credit, fraud, and operational risks
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from ****************** email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
#J-18808-Ljbffr
$80k-142k yearly est. 5d ago
Tax Director, NorCal Corporate Tax
Baker Tilly International 4.6
Operations director job in San Francisco, CA
# **Overview**Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.*Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.**Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.*# **Job Description:**Tax Director Responsibilities If yes, consider joining Baker Tilly (BT) as a Tax Director with the NorCal Corporate Tax team! This is a great opportunity to be a valued business advisor delivering industry-focused tax advisory and compliance services to middle market clients. You will work side-by-side with firm leadership to serve clients and build the business, having a direct impact on the firm's success. Additionally, you will be a mentor and coach to a group of talented staff, utilizing your expertise to help develop their technical and professional skills. If you are invigorated by these exciting challenges, then this could be the right opportunity for you! As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. You'll enjoy this role if: You are looking for an opportunity to build your career in a specific industry, becoming an industry expert to the clients you serve You can see yourself as a trusted business advisor, working face-to-face with clients to find creative solutions to complex accounting and business challenges You want to work for a leading CPA advisory firm that serves middle market clients and whose owners have both their clients' and employees' best interests in mind and are transparent in their decisions You value your development and want to work for a firm that provides you the autonomy to own your schedule and career through structured programs (ask us about My Time Off, My Development and Dress for Your Day!) You want to contribute to your engagement team's professional growth and develop your own leadership skills to build a career with endless opportunities now, for tomorrow What you will do: Be a trusted member of the engagement team providing various corporate tax compliance and consulting services to industry specific clients: Be a valued tax business advisor, lead client relationships on day to day tax matters with various clients ranging from middle market to multinational Consult on technical matters and special projects in various areas of corporate and flow through taxation, accounting methods, and ASC740 Research various tax matters, responding to IRS and other tax authority inquiries, and make recommendations to the client for consideration Coordinate with specialty tax practices on complicated tax matters in the state and local, high net worth, international, research and development along with credits and incentives areas Manage client engagement staffing, billings/collections, and ensure client profitability targets are met Utilize your entrepreneurial skills to network and build strong relationships internally and externally with the goal of acquiring new clients, projects, and revenue Invest in your professional development individually and through participation in firm wide learning and development programs Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals Enjoy friendships, social activities and team outings that encourage a work-life balance Qualifications Successful candidates will have: Bachelor's degree in accounting or law, or a similar degree in business, master's or advanced degree desirable CPA or JD required Eight (8) + years' experience providing federal tax compliance and consulting services in a professional services firm Five (5)+ years' of supervisory experience, mentoring and counseling associates Demonstrated management, analytical, organization, interpersonal, project management, communication skills Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding applicable strategies, see the "big picture" as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects Highly developed software and Microsoft Suite skills Eligibility to work in the U.S. without sponsorship preferred Corporate Tax DirectorResponsibilities If yes, consider joining Baker Tilly (BT) as a Corporate Tax Director! This is a great opportunity to be a valued business advisor delivering industry-focused tax advisory and compliance services to midmarket and large corporate clients. You will work side-by-side with firm leadership to serve clients and build the business, having a direct impact on the firm's success. Additionally, you will be a mentor and coach to a group of talented staff, utilizing your expertise to help develop their technical and professional skills. If you are invigorated by these exciting challenges, then this could be the right opportunity for you! As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. You'll enjoy this role if: You are looking for an opportunity to build your career in a specific industry, becoming an industry expert to the clients you serve You can see yourself as a trusted business advisor, working face-to-face with clients to find creative solutions to complex accounting and business
#J-18808-Ljbffr
A leading home goods retailer in San Francisco is seeking a Manager of Talent Operations. This role focuses on managing employee relocation, expense tracking, and compliance within the HR department. The ideal candidate will have a background in HR operations with at least 3 years of experience. The position offers a competitive salary and a variety of benefits, including health insurance and a 401(k) plan.
#J-18808-Ljbffr
$77k-123k yearly est. 1d ago
Director of Supportive Services
Abode 3.9
Operations director job in San Jose, CA
Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Director of Supportive Services for our programs in Santa Clara County.
About the role: This is a key position, part of Abode's Senior Management Team-a dynamic group of individuals striving to increase housing opportunities for the most vulnerable people experiencing homelessness in the Bay Area. The position requires both a high degree of professional experience, attention to evidence‑based practices, and comfort in engaging high‑level community stakeholders. The Director is responsible for providing oversight of supportive housing and supportive services programs across Santa Clara County. This includes developing protocols, policies, and procedures applicable to supportive housing programs and staff. Also, the Director is responsible for the quality of care, effectiveness, and efficiency of services, maintaining contractual relationships, and supervising staff. The current portfolio includes permanent supportive housing site‑based and scattered site programs, interim housing, outreach programs, and intensive case management programs. This is a dynamic and growing department with opportunities to partner with a cross‑section of providers across Santa Clara County including the Office of Supportive Housing, law enforcement, property management entities, non‑profit partners, Board of Supervisors, and City Council members.
OUR BENEFITS AND PERKS
$110,000 - $140,000/year DOE
Sign on bonus of up to $10,000!
31 Paid Time Off/Holiday days per year
403(b) Retirement Savings Plans with Employer Match & Contribution Programs
Professional Development Trainings and Opportunities, All Staff Events
Dynamic, mission‑driven culture and supportive leadership
THE DIVERSE CULTURE
We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.
HOW YOU MAKE AN IMPACT
Program Oversight: Oversee all supportive services/supportive housing programs in Santa Clara County. Directly responsible for the development and implementation of policies, procedures, and outcomes, and providing leadership to all supportive housing staff and programs, including new program development and any emerging issues affecting service delivery. Ensure that programs comply with funding regulations, goals, and stakeholder expectations.
Program/Staff Supervision: Supervise associate directors, program managers and other staff as needed, to provide oversight on all departmental program activities. Provide regular and appropriate feedback and supervision including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations. Develop annual staff training and professional development programs.
Coordination of Departments: Ensure that programs are successfully integrating supportive services and housing components to stabilize and improve housing, income, and health outcomes of participants.
Evaluation and Quality Systems Management: Lead program evaluation efforts and ensure consistent quality improvement. Ensure compliance with all program's contractual requirements and funding streams.
Agency Liaison to the Community: Maintain effective public relations. Develop relationships with the community. Serve as a spokesperson for agency when called upon.
Fiscal Management: Work collaboratively with finance to ensure that budgets are complete as well as on‑going tracking of financials.
Senior Management: Collaborate regularly with agency management. Participate in regular Senior Management meetings to discuss issues relating to finances, human resources, and program operations.
Other duties as assigned.
HOW YOU MEET THE QUALIFICATIONS
MSW, MFT or MA/MS in Psychology from an accredited university preferred.
10 years of professional experience in the human services, social work, or related field.
5‑years' experience in nonprofit management with a proven record in successful implementation of housing/supportive services programs for people who are homeless.
Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
COMPETENCIES
Excellent verbal & written communication, organizational, and time management skills.
Strong analytical and critical thinking skills with meticulous attention to detail.
Ability to work well independently and collaboratively with teams.
High level of proficiency in all Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business‑related applications.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.
PHYSICAL REQUIREMENTS:
Communicating with others to exchange information; seeing to read a variety of materials.
Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers.
Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer.
Ability to drive and sit in a car for prolonged periods of time.
Ability to move between floors, ascending and descending stairs.
Light work that may include moving or lifting objects up to 25 pounds.
Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel.
WORK CONDITIONS / ENVIRONMENT:
Must be able to work in a shared office environment with moderate to high noise level with frequent contact and interruption.
Multi‑level buildings with stairs and/or ramps.
Frequent travel by car throughout the county region and surrounding areas.
Work in program service environments, which may include entering program offices, non‑agency offices and meeting areas.
Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.
Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
How much does an operations director earn in Concord, CA?
The average operations director in Concord, CA earns between $80,000 and $242,000 annually. This compares to the national average operations director range of $65,000 to $164,000.
Average operations director salary in Concord, CA
$140,000
What are the biggest employers of Operations Directors in Concord, CA?
The biggest employers of Operations Directors in Concord, CA are: