Regional VP, Network Performance - Health Plan Leader
Humana Inc. 4.8
Operations director job in Urban Honolulu, HI
A leading health organization is seeking a Regional VP, Network Performance in Hawaii. This role involves managing health plans, establishing strategic objectives, and overseeing provider relationships within the Pacific Southwest region. Candidates should have strong leadership experience in healthcare, a Bachelor's degree, and excellent communication skills. This is a remote position with occasional travel, offering a competitive salary between $168,000 to $231,000 annually.
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$168k-231k yearly 5d ago
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Director of Project Operations - Solar & BESS (Hawaii)
Sunspear Energy LLC
Operations director job in Urban Honolulu, HI
A leading solar energy company in Honolulu is seeking a Director of Project Operations to mentor a team and oversee complex solar projects. The successful candidate will manage contract negotiations and ensure project success, prioritizing leadership and innovation within the renewable energy sector. This full-time position offers competitive compensation, with a salary range of $150K - $175K per year.
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$150k-175k yearly 1d ago
HEI - Director, Corporate Taxes
Hawaiian Electric Co 4.9
Operations director job in Urban Honolulu, HI
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Company: hawaiianel
We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.
Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.
BRIEF POSTING DESCRIPTION:
TheE 4P CORPORATE TAXES Department of theE CORPORATE TAXES Division at Hawaiian Electric Industries has 1 Management vacancy available. (Role: Director)
JOB FUNCTION:
Provides leadership in all aspects of taxation to HEI and its subsidiaries, including technical, regulated industry (utility) and practical tax expertise, strategy, research and compliance, to enable senior management to make informed decisions on potential strategies and transactions as well as to properly present its financial statements and related disclosures.
ESSENTIAL FUNCTIONS:
Proactively provides tax advice on potential strategies and planned transactions to optimize value, minimize tax exposure, or defer taxes for HEI and its subsidiaries.
Provides financial and tax expertise to properly record the tax impact of transactions and prepares tax disclosures in financial statements, tax returns and other reports, such as regulatory filings. Maintains compliance with other tax requirements, such as general excise, use, and fuel excise taxes.
Ensures tax compliance, including the filing of all federal, state, county and other jurisdictional tax returns, pension and other postretirement benefit reports, manages the government examination (RAR) process, and negotiates settlements.
Proactively and timely communicates tax strategies and issues related to the operating subsidiaries with their management and staff and involves them in determining the implications and process of resolution. Advises the utility on the tax aspects of all regulatory issues and provides expert witness support for rate case and other proceedings, as requested.
Actively reviews all current and proposed tax legislation, regulations and rulings and apprises senior management and the board of directors of the significant tax issues affecting HEI and its subsidiaries, including regulatory tax matters.
Manages the tax department by preparing and/or reviewing administrative reports and schedules including department goals, plans and budgets. Develops staff, provides effective supervision and conducts performance evaluations for direct reports.
Other strategic tax and financial matters or projects, as assigned.
BASIC QUALIFICATIONS: Knowledge Requirements
Professional certification of Certified Public Accountant (CPA), JD, or Masters of Taxation required.
Thorough knowledge of federal and state income taxes and all other taxes associated with doing business, normally acquired through an advanced degree in taxation, law or finance. An advanced degree in tax, finance or law is highly desirable.
Thorough knowledge of the principles of accounting and a working understanding of financial statement presentation and bookkeeping.
Thorough understanding of financial accounting for income taxes and the tax related disclosure requirements for financial statement purposes and SEC reporting.
Thorough understanding of the tax research resources available and working knowledge of how to utilize those resources.
Strong understanding of regulated utility tax matters and tax-related work experience at a regulated utility is highly desirable.
Thorough understanding of the procedural aspects of the income tax examination and appeals.
Skills Requirements
Ability to effectively communicate both orally and in writing to all levels of the organization, the subsidiaries and to the Board of Directors.
Ability to analyze proposed and real transactions for tax implications and the related economic and financial statement impact.
Possess the legal research skills to produce/review tax memoranda analyzing a transaction by identifying the issues, explaining the applicable rules and arriving at conclusions of the tax and financial statement impacts.
Strong interpersonal skills and the ability to work with company and subsidiary personnel as a team to accomplish desired results.
Ability to discuss technical tax issues and to effectively advocate the company's position on issues being challenged by Internal Revenue Service or other government regulators, and the ability to negotiate settlements at the proper stage of the examination or appeal.
Ability to manage and supervise the tax department staff and to formulate a department budget within the parameters set by senior management.
Experience Requirements
Extensive (10+ years) corporate or public accounting experience with at least half of the time spent in the tax compliance and/or planning area.
Several (5+) years of supervisory experience.
Role: Director
Number of Vacancies: 1
Hiring Range: The hiring range for the HEI - Director, Corporate Taxes position is $156,500 to $195,500.
About Hawaiian Electric Industries
Hawaiian Electric Industries, Inc. (HEI) (NYSE: HE) supplies power to 95% of Hawaii's population throughout its electric utilities, Hawaiian Electric Company, Inc., Hawaii Electric Light Company, Inc. and Maui Electric Company, Limited, and provides a wide range of financial services to individuals and businesses through American Savings Bank, F.S.B., one of Hawaii's largest financial institutions. Including its operating subsidiaries, Hawaiian Electric Industries is one of the largest public companies in Hawaii with approximately 3,800 employees.
At Hawaiian Electric Industries, we strive to be a catalyst for a better Hawaii. We endeavor to be trusted and valued leaders in improving the economic well‑being of the state, promoting the environmental sustainability of our islands, and benefiting the communities we serve.
Hawaiian Electric Industries works proactively to improve the future of Hawaii and its communities. These efforts are integrated into our core business strategies. By helping our state achieve economic prosperity and a clean environment, and by addressing our communities' needs, we build a sustainable future for our companies and for Hawaii. Visit us at *********************
Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorize release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.
EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.
Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at **************.
Affiliate Disclaimer
Hawaiian Electric Industries, Inc. (“HEI”) is a parent holding company of Hawaiian Electric Company, Inc., Maui Electric Company, Limited, and Hawaii Electric Light Company, Inc. (“Utilities”). The Utilities are regulated by the Hawaii Public Utilities Commission (“PUC”). The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC's Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.
If you are currently or have previously been employed by the Utilities, and are hired by HEI, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Utilities or work on the same matter(s) that you worked on while with the Utilities. If you are hired by HEI, please inform HEI of your prior employment by the Utilities to ensure regulatory compliance.
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$156.5k-195.5k yearly 1d ago
Director of Brewing Operations
Aloha Beer
Operations director job in Urban Honolulu, HI
About Us
Aloha Beer is an independent craft brewery based in Honolulu, producing beer at distribution scale for Hawai‘i and select international markets. The company has established a strong production foundation and continues to grow in a measured, intentional way.
Our focus is on operational consistency, product quality, and building durable systems that support long-term sustainability. As the brewery evolves, we are investing in experienced leadership, clear processes, and disciplined execution. This role is part of that effort and will play an important role in strengthening how our brewing operations are run.
The Role
We are seeking a Director of Brewing Operations to provide senior leadership across brewing, packaging, quality, and production teams. This role is responsible for building structure, accountability, and operational discipline while ensuring consistent, distribution-quality beer at scale.
This is a hands-on leadership role. While the Director will set strategy, systems, and standards, they are also expected to lead by example on the production floor when needed.
You will report directly to the Head of Operations & Finance / Ownership Group and serve as the senior operational authority for brewery production.
What You'll Do
Own end-to-end brewery operations across brewing, cellaring, packaging, and quality.
Establish and enforce rigorous QC/QA systems to ensure consistency, stability, and shelf-life performance.
Lead, structure, and develop the brewery team, including staffing plans, performance accountability, and management development.
Build and maintain SOPs, policies, and operational standards across all production functions.
Ensure beer is produced on time, within budget, and to distribution-grade quality standards.
Oversee procurement, inventory management, and cost control for raw materials and packaging.
Implement and leverage brewery management software (Ekos) for planning, costing, yields, and reporting.
Own brewery safety programs and compliance, ensuring adherence to OSHA, TTB, FDA, and state/local regulations.
Promote a culture of safe work practices, training, and accountability across all production teams.
Monitor operational KPIs, identify root causes, and drive corrective actions.
Partner with ownership on capacity planning, scaling strategy, and long-term operational readiness.
Foster a culture of accountability, consistency, and continuous improvement.
What We're Looking For
10+ years in a production brewery environment (brewing, cellaring, packaging), with experience at facilities producing at least 10,000 barrels per year; preference for 25,000+ bbl environments.
5+ years in a senior management or supervisory role leading production teams.
Proven success implementing and managing quality systems at distribution scale.
Demonstrated experience overseeing safety programs and regulatory compliance in a manufacturing environment.
Hands-on experience with canning and kegging operations.
Strong people-management capability with a track record of developing teams.
Experience with procurement, inventory control, and production cost management.
Experience using brewery management software (Ekos or similar).
4-year degree in Food Science, Brewing Technology, Biology, Chemistry, Engineering, Supply Chain Management, or a related field (or equivalent professional experience).
Clear communicator with the authority and judgment to lead experienced operators.
Compensation & Growth
Base salary DOE
Health, dental, and vision coverage
Paid time off
401(k) with company match
Company-paid meals
Employee discounts and perks
A leadership role with real influence over the future of a growing brewery
Opportunity for equity participation after demonstrating performance and long-term commitment
$105k-148k yearly est. 3d ago
Site Manager - Finance, Ops & Customer Relations
Daifuku 3.6
Operations director job in Urban Honolulu, HI
A global logistics company is seeking a Site Manager in Honolulu, Hawaii. This role involves managing financial operations, overseeing site activities, and ensuring high levels of customer satisfaction. The ideal candidate should have at least a 4-year college degree in a related discipline and leadership experience, including a strong understanding of financial management and customer relationship skills. The position offers opportunities for career development and requires the ability to adhere to safety standards while managing site operations.
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$72k-92k yearly est. 3d ago
Managing Director - Iconic 2,800-Room Resort Leader
Hilton Worldwide, Inc. 4.5
Operations director job in Urban Honolulu, HI
A global hospitality leader is seeking a Managing Director for the Hilton Hawaiian Village. This role involves leading a large team at a flagship resort, ensuring exceptional guest service and operational excellence. The ideal candidate will have over 10 years of experience in hotel management, a strong business acumen, and the ability to foster high-performing teams. This prestigious position offers a competitive salary range of $440K - $480K and incentives based on performance.
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$59k-92k yearly est. 1d ago
Senior Director of Construction Claims & Disputes
Honolulu Authority for Rapid Transportation
Operations director job in Urban Honolulu, HI
A public transit authority in Honolulu is seeking a Deputy Director for Construction Claims to manage construction claims and provide strategic guidance to senior management. The role requires over 10 years of experience in litigation and construction claims, with a focus on timely dispute resolution and compliance. Excellent negotiation and leadership skills are essential. The position offers a comprehensive benefits package and requires on-site work in Honolulu.
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$106k-156k yearly est. 2d ago
Store General Manager - Growth & Operations
Jiffy Lube International, Inc. 4.0
Operations director job in Kaneohe, HI
A leading automotive service company seeks a General Manager III in Kaneohe, HI. This role involves overseeing store operations, managing a team, and ensuring high standards of customer service. The ideal candidate will have robust leadership skills, experience in inventory management, and a strong work ethic. Enjoy a supportive work environment with multiple benefits, including a 401K plan, employee discounts, and flexible scheduling. Join our team to drive success in providing excellent automotive services.
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$32k-48k yearly est. 2d ago
Director, Field Strategy & Operations (Everest)
Otsuka America Pharmaceutical Inc. 4.9
Operations director job in Urban Honolulu, HI
**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.
**Position Overview:**
The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence.
This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used.
**Key Responsibilities:**
+ **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency.
+ **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution.
+ **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through.
+ **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities.
+ **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI.
+ **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities.
+ **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities.
**Qualifications:**
+ Bachelor's degree required; MBA or advanced degree preferred.
+ Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution.
+ Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required.
+ Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization.
+ Ability to focus on priorities and resolve operational issues effectively.
+ Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$194.2k yearly 60d+ ago
Director, Loan Operations
Central Pacific Bank 4.8
Operations director job in Urban Honolulu, HI
Responsible for the management of the Loan Operations Business Units. Ensure that the areas provide excellent service to our external and internal customers in a cost-effective manner while maintaining internal controls and compliance with regulations. Ensure the servicing of loans is done with strong internal controls and exceptional customer service. The Loan OperationsDirector must be capable to work at a high level, possess independent judgment and make decisions as required.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
* Management of all loan related processes, including commercial & consumer servicing, payment & loan accounting, loan booking, and mortgage servicing. Works closely with all internal/external business units.
* The Director works independently on assignments and/or special projects directly related to department functions and strategic goals of the company and is a subject matter expert on loan product servicing escalations.
* The Director improves the overall customer experience, manages risk, and assures the department is in compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations within the context of their responsibilities.
* Administrative reporting, efficiency reviews, and internal cross training of staff. Establishes and enforces department/group strategy, standards, policies and procedures. Documents/maintains department procedures and drives continued process improvements.
* Functions as a subject matter expert on all loan products while leading process improvement projects to increase operational efficiency, improve the client experience, and manage risk. Remains current on loan operations concepts, practices, and procedures to ensure both technical and functional expertise can be provided for system utilization and problem resolution.
* Communicates directly with customers regarding Loan Operations matters; assist customers with inquiries or problems; research and correct errors caused by bank or customers; research records and make replacement copies for customers (such as statements, letters). Reviews various suspense and house accounts, ensuring they are balanced and items are cleared in a timely manner. Coordinate overall communication, implementation, follow-up and project timeline for all major Loan Operations initiatives as directed by leadership. Handle and resolve internal and external customer problems and complaints with the highest quality of customer service.
* Directly manages Loan Operations employees in accordance with the organization's policies and applicable laws; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Coach, motivate and develop employees periodically and provide on-the-spot recognition where applicable. Complete annual performance reviews. Develop a career progression plan for employees.
* Monitors and coordinates vendor processing related Loan Operations. Ensures that KPI standards are met. Ensures department is compliant with SOX reporting. Coordinate, lead and implement projects. Presents objectives, alternatives and cost/benefit analysis.
* Responsible for maintaining the department's annual budget process, including but not limited to monitoring and enforcing budget parameters. Provide monthly Management reports.
* If designated as the Business Unit Compliance Officer (BUCO)- the following duties will apply:
* Responsible for business unit compliance oversight as the "Business Unit Compliance Officer" (BUCO) with dotted line reporting to the Compliance Division Director. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.
If designated as the Business Unit Compliance Officer (BUCO) - the following duties will apply:
* Responsible for business unit compliance oversight as the "Business Unit Compliance Officer" (BUCO) with dotted line reporting to the Compliance Division Director. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.
The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities:
* Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit.
* Knowing and understanding all state and federal compliance laws, rules, and regulations ("laws and regulations") applicable to the business unit, and how such laws and regulations impact or affect the business unit.
* Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit.
* Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function.
* Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors.
* Ensuring that the business unit has sufficient resources to adequately manage compliance risks.
* Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner.
* Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program.
* Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit's compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program.
* Escalating compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log, and ensuring that any corrective action is taken as necessary and appropriate to address compliance concerns.
* Supporting the Customer Complaint Program by ensuring that the business unit employees understand and fulfill their responsibilities for reporting and addressing customer complaints.
* Facilitating regulatory audits and examinations.
* Completing other compliance related projects and tasks as requested to support the Bank's Compliance Management System Policy and Bank Secrecy Act Policy.
Minimum Qualifications:
Education:
* Bachelor's Degree from an accredited 4-year university in Business Administration or related field required.
Experience:
* 7+ years of experience in Consumer, Commercial, Dealer, and Residential Mortgage required.
* 4+ years in Management role or 1+ years in a Directorial role required.
* 1+ years of Project Management and/or General Ledger experience preferred.
* 2+ years of Vendor Management experience and knowledge of bank regulations and practices within Loan Operations preferred.
Physical Requirements & Working Conditions:
* Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
* Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
* Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
* Must be able to read and understand bank-related documents.
* Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$116k-143k yearly est. 32d ago
Director of Kitchen Operations
604 Hospitality Group
Operations director job in Hawaii
Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service. Our success comes from the loyalty and dedication of our team, the ohana. We proudly employ nearly 300 team members, making 604 one of Hawaii's largest locally-owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.
The success of Restaurant 604 launched the family of 604 restaurants, which includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, 604 Clubhouse, and 604LOHA Grill. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.
SUMMARY OF FUNCTIONS
The Director of Kitchen Operations oversees all back-of-house functions, including hiring, training, food safety inspections, and performance management at all 604 locations. They collaborate with the Executive team to implement procedures ensuring consistent kitchen operations and mentor culinary teams to maintain high standards in food quality, presentation, and service. They ensure compliance with company policies and health regulations, reporting to the Executive Chef. This position will collaborate with the Director of Restaurant Operations and General Managers to support the growth and training of kitchen employees. They also liaise with vendors on each location's product quality, pricing, availability, and new offerings.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Directs and oversees the kitchen operations for all 604 restaurant locations, following established company standards, policies, and procedures.
Responsible for optimizing profits by controlling food and labor costs to meet the company's financial objectives.
Monitor and control food costs and budgets across locations.
Prepare and present periodic reports on culinary operations, including financial performance, inventory, and personnel.
Must learn all recipes, enforce recipe adherence, and maintain. Conduct periodic recipe quizzes.
Exercises portion control and monitors sanitation guidelines to ensure compliance with health regulations.
Design procedures for quality assurance and control for minimizing food waste, increasing productivity, and maintaining preparation standards.
Administer training and educate all kitchen personnel on food products and presentation to maintain consistent, high-quality standards.
Oversee the training and certification of all kitchen personnel in sanitation techniques and practices to ensure health, safety, and compliance with legal regulations.
Develop and implement strategies for continuous improvement.
Ensures all company policies and procedures are followed. Collaborate with the General Managers in the training, coaching, corrective action measures, and performance evaluations of Kitchen Managers and Supervisors within the company's guidelines and culture.
Communicates effectively, verbally, and in writing to all levels of staff and management.
Maintain kitchen training schedule and enhance it when needed.
Ensures high sanitation, cleanliness, and safety standards are maintained throughout the kitchens, providing continuous feedback and resolution. Conducting monthly food safety inspections per location.
Fosters a positive and collaborative work environment, establishing a presence in all 604 kitchens as needed or instructed by the Executive Chef
Interacts with guests to maintain a high level of customer satisfaction.
Interacts and communicates with front-of-house staff to maintain smooth and seamless service standards.
Promptly address and assist in resolving food quality issues resulting from guest feedback.
Keep track of new menu trends within the restaurant industry.
Conduct regular meetings with all locations' Kitchen Managers and Kitchen Supervisors.
All other duties as assigned.
QUALIFICATIONS
5+ years of kitchen experience or 10 years of restaurant experience is required.
Proven experience in restaurant/culinary management.
Passion for creating incredible food that delights and attracts customers.
Excellent communication, management, and leadership skills.
Ability to fill in for any kitchen position.
Has extensive knowledge of scheduling, food cost, waste control, and food presentation.
Understanding various cooking methods, ingredients, equipment, and procedures.
Must be able to read and communicate in English clearly and effectively.
Must be able to lift pots, pans, products, and other items weighing up to 50 pounds frequently.
Must demonstrate enthusiasm and commitment to guest satisfaction.
Must have a valid health card or equivalent.
Must be able to perform simple math calculations and understand units and measures.
Must be able to stand and exert well-paced mobility for a scheduled shift.
Must have the ability to stand and walk for extended periods.
Must have the ability to lift, stoop, and bend.
Must exhibit hand coordination and dexterity for rapid productions.
Must be reliable and punctual with a positive attendance record and be available to work weekends and holidays.
Must be able to work well with others.
Must exhibit accuracy and speed in handling emergencies while providing solutions.
Familiar with the industry's best practices.
Possess a passion for food service and hospitality.
Knowledge of various computer software programs (G-Suite, restaurant management software, POS).
Benefits/Perks for Eligible Employees
Paid Time Off
Bereavement Leave
Emergency Days
Referral Program
Employee Discounts
Skechers Direct Program
Management Bonus Program
Medical/Dental Benefits
Group Life Insurance
Universal Life Insurance
Short-Term Disability
Compensation: $80,000.00 per year
ABOUT US
Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.
The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.
Our success comes from the loyalty and dedication of our team, the 6-Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaii's largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.
VISION
To give back to our military and community by becoming the standard for the island dining experience.
MISSION
Provide quality food, excellent service and the perfect setting served with Aloha.
CORE VALUES
Pride Our passion for service is rooted in hard work, perseverance, and fun.
Quality We are committed to raising the standard in every aspect of our restaurant.
Consistency Excellent service. Same taste. Genuine hospitality. Every day.
Servant Leadership Our employees serve each other, our guests and lead by example to better our community.
Aloha Everyone is welcome and served with love (just like Grandma's house).
$80k yearly Auto-Apply 60d+ ago
Deputy Director of Operations Pacific
The Military Veteran
Operations director job in Urban Honolulu, HI
$135k to $165k + substantial stock options, health, dental, vision, 401(k)
Required: Top Secret clearance with eligibility for SCI
In person in Honolulu, HI
Travel: less than 10%
About the job Your mission
At each major headquarters under your responsibility,
Own the entire customer relationship, from users up to Generals/Admirals
Rapidly expand product usage until ~100% of J35 and J5 plans are in the company. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible
Win the renewal and expansion, so that your customer(s) keep buying our product each year. Deals should expand over time
Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement
Gather intel about the command, budget, and region to support growth
Instill the company brand image
Enable our expansion to allies and partners in the Pacific
Your responsibilities aren't limited to this list! Were on this great adventure together, and well each do what it takes for the team to succeed
We're always growing. If you want more responsibility, it will be easy to find. We're a fast-growing startup. We were a 4-person company last year and a 25-person company now. We plan to reach 100 within the next year. New positions of increasing responsibility often become available.
About you
You love our users, and you want to work with them This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer
You deeply understand large military headquarters Skillful planners, mainly SAMS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals
You pay attention to detail. People rely on you. At your previous teams, you had a reputation as a workhorse For Example: were about to run a planning exercise, which will be USEASTCOMs first exposure to our product. No one is worried, because they know you've taken care of it
You can get things from large government organizations For Example our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It's an unusual request, and no one at the customer knows what to do. Everyone tells you it's not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls
You have technical skills You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
Youre intense about our mission. Its a core part of who you are
You're ambitious. We're getting bigger. You should too
You hold a current Top Secret clearance with eligibility for SCI
$135k-165k yearly 60d+ ago
Operations Director
Seagull Schools Inc.
Operations director job in Kailua, HI
Great benefits available:
Paid Time Off leave
Bereavement leave
19+ paid holidays
Medical, vision, drug, and dental insurance
401k retirement with employer matching
Employee child tuition discount
Overview: The Seagull Schools' Director of Operations is responsible for making decisions for operational activities and set strategic goals for the facility. They are responsible for Seagull Schools operations, including: 1) planning and monitoring the day-to-day running of the business to ensure strategic objectives and goals are met; 2) supervising staff from different departments; and 3) providing constructive feedback. In addition to managing day-to-day operations, the Director of Operations will work with the Chief Operations Officer (COO) to improve operational efficiencies in all areas of the business. They will work with members of the leadership team to develop plans and budgets to carry out the facilities repair and maintenance schedule, food service operations, and other operations as needed. Finally, they will work with the COO to implement employee policies to ensure that the Seagull Operations handbook and all modalities of communication (i.e. Seagull's website) are current and facilitate seamless communication among Seagull staff.
Key Responsibilities
Manage relationships with third-party contractors and negotiate contracts (i.e. facilities repair and maintenance, marketing, food service, IT contracts, and others as needed)
Liaise with leadership to make decisions for operational activities and set strategic goals and budgets in coordination with COO and other members of the leadership team, as appropriate.
Develop facilities plan and budget with a 5-year forecast in collaboration with the COO and members of the senior management team
Manage inventory levels at all six sites
Ensure that food service and facilities are all in compliance with all City, State and Federal licensing and regulatory policies
Ensure that all operational handbooks are current and updated regularly
Manage and oversee all information technology, including but not limited to Seagull Schools' website and social media platforms, and marketing material
Plan and monitor the day-to-day operation of business to ensure smooth progress, safe, well-maintained facilities and sufficient enrollments at each site
Supervise staff from different departments and provide constructive feedback while setting a positive and confident leadership example
Regularly evaluate the efficiency of business procedures according to organizational objectives and implement improvements
Manage procurement processes and coordinate material and resources allocation
Review financial information and adjust operational budgets to promote profitability in collaboration with COO and CFO
Revise and/or formulate policies and promote their implementation
Evaluate overall department performance by gathering, analyzing and interpreting data and metrics
Ensure that the company complies with legal and established industry regulations
Champion proficiency for current industry practices including productivity, quality, planning, culture, employee safety, food safety, and USDA regulatory requirements
Supervisory Responsibilities
Recruits, interviews, hires, and trains new staff
Oversees the daily workflow of various departments (maintenance and food service)
Provides constructive and timely performance evaluations
Conducts staff training as often as necessary, regarding information systems (i.e. Blackbaud, ADP, etc.)
Work Environment
This job operates in a child/adult center environment and is based in an office. The position interacts with staff, visitors, agencies, vendors, volunteers, parents and children in classrooms and outdoor facilities on a daily basis. The employee must have the ability to demonstrate patience and politely deal with numerous interruptions, prioritize multiple tasks, offer assistance, and work with minimal supervision. There are deadlines and report requirements that require organization, planning, focus and detailed work at a desk and computer.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 30 pounds at times.
Travel Required Travel to all preschool sites on O'ahu is required occasionally. All trips must be pre-approved by the Chief Operations Officer.
Education and Experience
BSc/BA in business administration or relevant field; MSc/MA will be a plus
Minimum of 5 years of experience at an operations level
Experience in facilities and food service industry (Strongly Preferred)
Knowledge of the industry's legal rules and guidelines
Proficiency in IT systems (such as ADP, Blackbaud, BrightArrow is a plus)
Working knowledge of data analysis and performance/operation metrics
Previous experience in education or non-profit management (Preferred)
Operations: 5 years (Preferred)
Work Authorization, Health and Security Clearance
First Aid/CPR Certification
Medical clearance from infectious diseases and other health issues in order to work in a child and applicable adult center environment.
Security clearance in order to work in a child and applicable adult center environment.
Valid driver's license.
Access to an insured vehicle with valid registration and safety check.
AAP/EEO Statement
Seagull Schools provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Responsibilities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Seagull Schools is proud to be an equal-opportunity workplace. All aspects of employment decisions will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for our colleagues.
$105k-149k yearly est. Auto-Apply 30d ago
Director, Loan Operations
Cpb Group
Operations director job in Urban Honolulu, HI
Responsible for the management of the Loan Operations Business Units. Ensure that the areas provide excellent service to our external and internal customers in a cost-effective manner while maintaining internal controls and compliance with regulations. Ensure the servicing of loans is done with strong internal controls and exceptional customer service. The Loan OperationsDirector must be capable to work at a high level, possess independent judgment and make decisions as required.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Management of all loan related processes, including commercial & consumer servicing, payment & loan accounting, loan booking, and mortgage servicing. Works closely with all internal/external business units.
The Director works independently on assignments and/or special projects directly related to department functions and strategic goals of the company and is a subject matter expert on loan product servicing escalations.
The Director improves the overall customer experience, manages risk, and assures the department is in compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations within the context of their responsibilities.
Administrative reporting, efficiency reviews, and internal cross training of staff. Establishes and enforces department/group strategy, standards, policies and procedures. Documents/maintains department procedures and drives continued process improvements.
Functions as a subject matter expert on all loan products while leading process improvement projects to increase operational efficiency, improve the client experience, and manage risk. Remains current on loan operations concepts, practices, and procedures to ensure both technical and functional expertise can be provided for system utilization and problem resolution.
Communicates directly with customers regarding Loan Operations matters; assist customers with inquiries or problems; research and correct errors caused by bank or customers; research records and make replacement copies for customers (such as statements, letters). Reviews various suspense and house accounts, ensuring they are balanced and items are cleared in a timely manner. Coordinate overall communication, implementation, follow-up and project timeline for all major Loan Operations initiatives as directed by leadership. Handle and resolve internal and external customer problems and complaints with the highest quality of customer service.
Directly manages Loan Operations employees in accordance with the organization's policies and applicable laws; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Coach, motivate and develop employees periodically and provide on-the-spot recognition where applicable. Complete annual performance reviews. Develop a career progression plan for employees.
Monitors and coordinates vendor processing related Loan Operations. Ensures that KPI standards are met. Ensures department is compliant with SOX reporting. Coordinate, lead and implement projects. Presents objectives, alternatives and cost/benefit analysis.
Responsible for maintaining the department's annual budget process, including but not limited to monitoring and enforcing budget parameters. Provide monthly Management reports.
If designated as the Business Unit Compliance Officer (BUCO)- the following duties will apply:
Responsible for business unit compliance oversight as the “Business Unit Compliance Officer” (BUCO) with dotted line reporting to the Compliance Division Director. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.
If designated as the Business Unit Compliance Officer (BUCO) - the following duties will apply:
Responsible for business unit compliance oversight as the “Business Unit Compliance Officer” (BUCO) with dotted line reporting to the Compliance Division Director. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.
The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities:
Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit.
Knowing and understanding all state and federal compliance laws, rules, and regulations (“laws and regulations”) applicable to the business unit, and how such laws and regulations impact or affect the business unit.
Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit.
Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function.
Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors.
Ensuring that the business unit has sufficient resources to adequately manage compliance risks.
Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner.
Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program.
Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit's compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program.
Escalating compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log, and ensuring that any corrective action is taken as necessary and appropriate to address compliance concerns.
Supporting the Customer Complaint Program by ensuring that the business unit employees understand and fulfill their responsibilities for reporting and addressing customer complaints.
Facilitating regulatory audits and examinations.
Completing other compliance related projects and tasks as requested to support the Bank's Compliance Management System Policy and Bank Secrecy Act Policy.
Minimum Qualifications:
Education:
Bachelor's Degree from an accredited 4-year university in Business Administration or related field required.
Experience:
7+ years of experience in Consumer, Commercial, Dealer, and Residential Mortgage required.
4+ years in Management role or 1+ years in a Directorial role required.
1+ years of Project Management and/or General Ledger experience preferred.
2+ years of Vendor Management experience and knowledge of bank regulations and practices within Loan Operations preferred.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$105k-148k yearly est. Auto-Apply 22d ago
Director, Practice Operations
Altais Health Solutions
Operations director job in Hilo, HI
About Altais:
At Altais, we're on a mission to improve the healthcare experience for everyone-starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, innovative tools, and a team-based model of care, we help doctors do what they do best: care for people.
We're excited to be expanding to the state of Hawaiʻi, where we're partnering with local physicians and care teams to support the health of the community. By combining our experience with the strengths of providers across Hawaiʻi, we're working to build a more connected, sustainable healthcare system that serves patients when and where it matters most.
Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. With our expansion to Hawaiʻi, we're continuing to grow this network while remaining focused on supporting physicians and improving the healthcare experience.
About the Role
Are you looking to join a fast-growing, dynamic team?
We're a collaborative, purpose-driven group that's passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.
The Director of Practice Operations is responsible for the overall administration, direction, and coordination of all operational and clinical functions across multiple practice sites. This role ensures that care is delivered efficiently, safely, and in alignment with organizational goals. The Director will provide strategic leadership to support growth, optimize performance, and maintain operational excellence across a large and expanding network of providers and staff.
This position oversees the day-to-day operations, business activities, financial performance, and compliance of the organization. The Director will also lead process improvement, workforce planning, and culture development initiatives to achieve high-quality outcomes, exceptional patient experience, and organizational sustainability.
Strategic Leadership and Growth
Develop and execute long- and short-term strategic operational plans that align with organizational goals and growth objectives.
Scale practice operations through recruitment, acquisitions, and expansion into new geographies.
Drive top-decile performance in key metrics such as quality, patient satisfaction, productivity, and cost management.
Serve as an operational thought partner to executive leadership, contributing to business strategy, budgeting, and forecasting.
Co-create and execute marketing and community engagement strategies to strengthen the practice's visibility and patient base.
Support physician and advanced practice provider recruitment, retention, and satisfaction efforts.
Operational Management
Oversee daily operations at all practice sites, ensuring efficient workflow, staffing, and resource utilization.
Develop and maintain policies, procedures, and protocols that ensure compliance, quality, and operational consistency.
Manage and evaluate site leadership teams, including office managers and clinical supervisors, ensuring accountability for performance and outcomes.
Ensure clinicians and staff have the tools, training, and support needed to provide safe, effective, and efficient care.
Lead change management efforts during periods of growth, system transition, or process redesign.
Oversee facility maintenance, space planning, and operational infrastructure to meet organizational needs.
Financial and Business Management
Develop and monitor operational budgets, ensuring financial targets and cost-containment goals are met.
Analyze operational and financial performance, identify opportunities for improvement, and implement corrective action plans.
Support payer contracting, billing workflows, and revenue cycle activities to maximize reimbursement accuracy and timeliness.
Evaluate business development and partnership opportunities to expand services and market share.
Identify and pursue potential grant or funding opportunities to support program development.
Clinical and Quality Operations
Partner with clinical leadership to ensure care quality, patient safety, and compliance with regulatory and accreditation standards.
Support the use of the Electronic Health Record (EHR) and related systems to improve efficiency and data integrity.
Monitor clinical performance metrics, including patient access, throughput, and clinical quality indicators.
Drive initiatives to improve patient experience and engagement, fostering a culture of service excellence.
Ensure adherence to OSHA, HIPAA, and other federal and state regulations.
People and Culture Leadership
Lead and mentor management and clinical teams to foster a high-performance, patient-centered culture.
Develop staff through coaching, education, and succession planning.
Support a culture of accountability, engagement, and collaboration across all levels of the organization.
Work closely with Human Resources to develop and evaluate goals for site leaders and teams.
Promote communication and collaboration among medical, administrative, and operational staff.
Compliance and Risk Management
Maintain organizational compliance with healthcare laws, regulations, and safety standards.
Ensure appropriate insurance coverage to protect the organization against risk.
Identify potential compliance or safety risks and implement mitigation strategies.
The Skills, Experience & Education You Bring
Bachelor's degree in healthcare administration, business administration, or a related field required
Minimum of 10 years of progressive experience in healthcare operations, preferably in a multi-site medical group, IPA, or ambulatory care setting.
Base Salary
$154,500 - $185,400/yr
You Share Our Mission & Values:
Compassion
We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity.
Community
We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being.
Leadership
We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care.
Excellence
We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement.
Agility
We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront.
Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.
The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience. This position will also be eligible to participate in our annual bonus program.
Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us.
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
$154.5k-185.4k yearly Auto-Apply 55d ago
Deputy Director, PIDP
East-West Center 4.7
Operations director job in Urban Honolulu, HI
The East-West Center (EWC) promotes better relations and understanding among the people and nations of the United States, Asia, and the Pacific through cooperative study, research, and dialogue. Established by the U.S. Congress in 1960, the Center serves as a resource for information and analysis on critical issues of common concern, bringing people together to exchange views, build expertise, and develop policy options. The Center's 21-acre Honolulu campus, adjacent to the University of Hawai‘i at Mānoa, includes conference facilities, three residence halls, and an office building that houses research, program, and administrative activities. The Center also has an office in Washington, D.C., that provides accessibility to US, regional government stakeholders, and program partners with innovative training, analytical and dialogue exchange, and public diplomacy products to meet US policy priorities and expressed needs in the Indo-Pacific region.
The Pacific Islands Development Program (PIDP) serves as Secretariat for the Pacific Islands Conference of Leaders (PICL) and the Council of Regional Organisations of the Pacific (CROP) agency. Our PIDP team is seeking an on-site Deputy Director for a limited, one-year appointment (with possibility of extension). This position will lead the initiatives of PIDP that connect Pacific Island priorities with potential investment opportunities from the American private sector, while enhancing the Center's visibility and engagement across the Pacific region.
MAJOR DUTIES:
PROGRAM LEADERSHIP
Outreach and Partnerships: Build and sustain relationships with Pacific Island governments, organizations, and communities to identify shared priorities in areas such as climate resilience, digital transformation, tourism, renewable energy, and sustainable development.
Investment Research: Conduct and oversee research on Pacific Island markets, emerging sectors, and local economic needs to identify potential matches with American private-sector investment and partnership opportunities.
Strategic Engagement: As appropriate, represent the Center in high-level dialogues, forums, and regional networks to promote collaboration between U.S. and Pacific Island stakeholders.
Program Development: Support the design and implementation of programs and initiatives that foster inclusive economic growth and capacity building in the Pacific Islands.
Communications and Outreach: Collaborate with the Communication and External Relations (CER) team to amplify the Center's Pacific Islands-focused initiatives and share success stories that highlight impact and partnership.
Institutional Leadership: Assist the Director and Center leadership in strategic planning, budget management, resource development, and coordination across the Center's programs to ensure alignment with institutional goals and Indo-Pacific priorities.
PERSONNEL MANAGEMENT
Guides and leads their assigned unit, modeling appropriate behaviors and professional standards of conduct to ensure a high-performance, customer service-oriented work environment that supports the Center's mission, objectives, and values.
Supervises work and performance of designated staff. Sets work priorities, provides guidance, and directs workflow to ensure work is timely and accurate. Organizes work schedules and manages requests for time off in an appropriate and timely manner. Ensures work assignments fall within each position's work scope and adhere to collective bargaining agreements.
Conducts performance evaluations that are timely, constructive, transparent, and unbiased. Provides coaching for performance improvement and guidance for career development.
Approves and initiates various recruitment, onboarding, retention, and offboarding tasks for both programmatic units.
Ensures staff is coached and trained to use key operational systems. Retains catalog of operational procedures and resources to assure training is informative, consistent, and effective.
Interacts effectively and diplomatically in all areas of employee relations, always projecting a professional image while exercising the highest degree of confidentiality. Collaborates with HR in resolving employee concerns or complaints, performance issues, and/or addressing inappropriate behavior.
Attends supervisor training(s) as required.
This list of major duties is not exhaustive and may be supplemented on an occasional basis in accordance with the requirements of the job.
SUPERVISION: This position works under the general supervision of the Director of the Pacific Island Development Program (PIDP), or the acting Director. In the absence of both, reports to the President of the East-West Center. The incumbent has wide latitude for judgment in meeting program objectives and keeps the supervisor informed of significant changes and anticipated problems, with recommendations for resolution. Work is reviewed in terms of attaining desired performance outcomes and overall leadership effectiveness.
REQUIRED QUALIFICATIONS: Education & Experience - A post-graduate degree and at least seven (7) years of relevant experience in regional engagement, economic research, or investment facilitation, preferably within the Indo-Pacific region. Demonstrated experience building partnerships across sectors - including government, business, academia, and civil society. Strong analytical, communication, and diplomatic skills. At least two (2) years of supervisory experience demonstrating the ability to motivate, resolve conflict, plan, organize and delegate the work of others in a unionized work environment.
Communication - Possesses strong written and verbal English communication skills and can effectively speak and interact with people of diverse backgrounds and abilities in person, on the phone, and in digital environments. Possesses experience in public speaking and in delivering a portfolio of relevant reports, research, or other types of communication and knowledge materials.
Demonstrated Ability - Able to organize and carry out assignments by independently determining applicable regulations and procedures and appropriately applying policy and administrative directives; to apply sound judgment and analytical skills in making recommendations related to administrative matters; to maintain a high level of accuracy in working with numbers and other detailed matters; to communicate effectively both verbally and in writing; to work cooperatively and effectively with people of diverse backgrounds and at multiple levels or public, private, academic, and government organizations; to appropriately handle confidential material; to work effectively in a highly non-routine environment; to effectively handle numerous complex details; to set priorities and work under pressure; to adjust work operations within available resources; to anticipate and solve problem situations; to work independently; to navigate complex political dynamics achieve effective working relationships amongst competing political groups; and to adapt to changes and exercise initiative and good judgment in dealing with a variety of situations.
Knowledge - Of office practices and recordkeeping procedures; of office machines and equipment including computers, printers, projectors, and other emerging technologies; high proficiency with Microsoft Word and Excel, Adobe, Acrobat Pro, or equivalent office computer applications; proficiency with Google suite, Microsoft 365, or other work sharing platforms; of meeting software such as Zoom and Skype. In-depth knowledge of major Pacific Island domestic and international policy, development, and social issues; of Pacific culture and its ways of operating; and in developing grant proposals and monitoring projects involving multiple units and agencies in the Pacific region.
Physical Requirements - Able to sit, walk or stand for extended periods of time; dexterity of hands and fingers to operate a computer keyboard, operate standard office equipment, and use a phone; see and read a computer screen and printed matter with or without vision aids; read and understand rules and policies, labels, and instructions; and to hear, speak and understand speech at normal levels and on the telephone.
Travel Requirements - this position requires the candidate to be able and available for occasional in-state, national, and international travel to support program needs. The incumbent must be able to drive or arrange for alternative transportation as needed.
PREFERRED QUALIFICATIONS:
Experience connecting private-sector partners to regional development opportunities.
Familiarity with U.S. foreign policy and economic engagement in the Pacific.
Commitment to inclusive, community-centered approaches that respect local knowledge and leadership.
SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER
You will have the opportunity to join an organization that values its employees and provides a supportive work environment. Here are some of the benefits you can expect:
Competitive Salary and Benefits
The annual salary for this position starts at $119,525.73 per year with an attractive benefits package that includes health insurance, retirement savings with a very generous company match, and paid time off.
Career Growth Opportunities
We believe in investing in our employees and providing opportunities for career growth and development. You will have the opportunity to take on additional responsibilities and advance your career within our organization.
Supportive Work Environment
We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed.
HOW TO APPLY: If you're interested in applying for the role, submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process:
Tailor Your Resume and Write a Compelling Cover Letter
Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application.
Be Prepared for the Interview
If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications.
Provide Three Professional References (with appropriate contact information) in your Application
Ensure that your references can attest to your skills, work ethic, and integrity. What these people reveal about you - both in terms of what they do and don't say - can make a difference in whether you'll be hired. So, it's extremely important that you choose wisely when deciding who to use as a reference.
The East-West Center adheres to all federal, state, and local civil rights laws prohibiting discrimination in employment and education. The Center does not discriminate in its admissions practices, in its employment practices, or in its educational programs or activities on the basis of age, sex, gender, disability and/or handicap, race (including traits historically associated with race such as hair texture, hair type and protective hairstyles), creed, color, religion, national origin, nationality, ancestry, affectional or sexual orientation, gender identity or expression, pregnancy, breastfeeding, veteran status, marital status, domestic partnership or civil union status, status as a domestic violence victim, arrest status, or membership in any other class protected by state or federal laws, now or in the future, in any phase of its admissions, financial aid, educational, or in any aspect of its employment practices.
$119.5k yearly 30d ago
Customer Operations Manager
The Hertz Corporation 4.3
Operations director job in Lihue, HI
The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
**What You'll Do:**
+ Responsible for daily customer operations and revenue generation for their assigned function
+ Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolves customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
+ Conducts performance evaluations that are timely and constructive, where applicable
+ Participates in the recruiting process, as required
+ Provides management with various updates and indicators as requested
+ Remains current on all administrative duties according to company policy
**What We're Looking For:**
+ 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
+ High School Diploma required, Bachelor's Degree preferred
+ Moderate proficiency in Microsoft Office Suite
+ Ability to collaborate with internal and external stakeholders
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Ability to address and resolve customer service challenges
+ Results driven, ability to make decisions and help solve problems
+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
+ Ability to drive process and organizational change
+ Ability to influence
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment
+ Ability to work under minimal supervision with a goal-oriented mindset
+ Ability to see the big picture and leverage critical thinking and decision-making skills
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability
**What You'll Get:**
+ The starting salary for this role is $58,000 annually, commensurate of experience.
+ Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
+ Career growth opportunities
+ Paid Training to expand your skills and knowledge
+ Comprehensive Medical, Dental, & Vision benefit options after 30 days
+ Up to 40% off the base rate of any standard Hertz Rental
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$58k yearly 60d+ ago
Director, Project Operations - Solar EPC (Hawaii)
Sunspear Energy LLC
Operations director job in Urban Honolulu, HI
A leading solar energy company in Honolulu is seeking a Director of Project Operations to lead and mentor a dedicated team focused on managing large-scale solar projects. The successful candidate will oversee project planning, ensure compliance with contracts, and promote a culture of safety and innovation. Extensive experience in the Hawaii solar industry and strong leadership skills are essential. This role offers a chance to be part of a top-performing company in a rapidly growing sector.
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$105k-148k yearly est. 2d ago
Director - Finance Portfolio Management, Strategy, & Special Projects
Humana Inc. 4.8
Operations director job in Urban Honolulu, HI
Become a part of our caring community and help us put health first
The Director of Finance Portfolio Management, Strategy, & Special Projects is a key leadership role responsible for shaping the future state of the Finance function through strategic planning, portfolio oversight, and transformational initiatives. This individual will collaborate closely with senior finance leaders, cross-functional partners, and enterprise stakeholders to set direction, drive execution, and ensure accountability for critical finance projects and change initiatives.
Responsibilities
Travel to the Humana Louisville headquarters at least once per month.
Provide direction and vision for the Finance function, developing and maintaining a comprehensive 3-5-year strategic roadmap in partnership with senior leaders and stakeholders.
Analyze and understand the needs of all Finance towers and the business teams they support to inform target state definition and the approach to achieving it.
Establish and lead criteria and processes for initiative prioritization, facilitating decision-making with Finance leadership.
Analyze the financial implications of proposed investments so that senior managers can evaluate alternatives against the organization's business objectives.
Define and implement value tracking measures in alignment with Transformation Office (TO) methodology; apply these to prioritized initiatives for ongoing assessment.
Collaborate with Finance Towers, Enterprise Transformation Office, IT, Data Governance, and other teams to determine sequencing and dependencies of initiatives; develop detailed plans, KPIs, and value metrics; monitor progress against milestones and budgets.
Oversee portfolio management infrastructure, including project reporting and budget tracking; coordinate with other teams to ensure processes are efficient and effective.
Manage the finance change portfolio and budget in partnership with IT and Finance teams, ensuring transparency and stakeholder accountability.
Lead execution of special projects, including process redesign, automation opportunities, and other high-priority, cross-functional transformation efforts.
Prepare and present materials for the Enterprise Transformation Office and other executive-level audiences.
Develop and implement training, communication, and capability-building programs; identify skill gaps and create strategies for training and hiring to future-proof the Finance function.
Foster collaboration across Finance, acting as the connective tissue to share best practices and facilitate knowledge exchange.
Remain current on emerging technologies and their application within Finance, while driving improvements through organizational and process design.
Lead and develop a team of approximately four associates, providing mentorship, coaching, and support for career growth and development.
Demonstrate exemplary communication and problem-solving skills, synthesizing complex information for diverse audiences.
Required Qualifications
Bachelor's degree in Finance, Accounting, Business Administration, or related field; advanced degree preferred.
10+ years experience in finance strategy, portfolio management, and transformational initiatives within a large, complex organization.
Proven ability to lead cross-functional teams and manage large-scale projects or portfolios.
Strong understanding of finance operations, process improvement, and emerging technologies.
Exceptional communication, facilitation, and stakeholder management skills.
Demonstrated ability to lead, mentor, and develop high-performing teams (5+ years).
Experience in the healthcare industry or other complex, regulated industry is preferred.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Travel
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
$168,000 - $231,000 per year
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ***************************************************************************
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$168k-231k yearly 5d ago
Director, Loan Operations
Central Pacific Bank 4.8
Operations director job in Urban Honolulu, HI
Responsible for the management of the Loan Operations Business Units. Ensure that the areas provide excellent service to our external and internal customers in a cost-effective manner while maintaining internal controls and compliance with regulations. Ensure the servicing of loans is done with strong internal controls and exceptional customer service. The Loan OperationsDirector must be capable to work at a high level, possess independent judgment and make decisions as required.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Management of all loan related processes, including commercial & consumer servicing, payment & loan accounting, loan booking, and mortgage servicing. Works closely with all internal/external business units.
The Director works independently on assignments and/or special projects directly related to department functions and strategic goals of the company and is a subject matter expert on loan product servicing escalations.
The Director improves the overall customer experience, manages risk, and assures the department is in compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations within the context of their responsibilities.
Administrative reporting, efficiency reviews, and internal cross training of staff. Establishes and enforces department/group strategy, standards, policies and procedures. Documents/maintains department procedures and drives continued process improvements.
Functions as a subject matter expert on all loan products while leading process improvement projects to increase operational efficiency, improve the client experience, and manage risk. Remains current on loan operations concepts, practices, and procedures to ensure both technical and functional expertise can be provided for system utilization and problem resolution.
Communicates directly with customers regarding Loan Operations matters; assist customers with inquiries or problems; research and correct errors caused by bank or customers; research records and make replacement copies for customers (such as statements, letters). Reviews various suspense and house accounts, ensuring they are balanced and items are cleared in a timely manner. Coordinate overall communication, implementation, follow-up and project timeline for all major Loan Operations initiatives as directed by leadership. Handle and resolve internal and external customer problems and complaints with the highest quality of customer service.
Directly manages Loan Operations employees in accordance with the organization's policies and applicable laws; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Coach, motivate and develop employees periodically and provide on-the-spot recognition where applicable. Complete annual performance reviews. Develop a career progression plan for employees.
Monitors and coordinates vendor processing related Loan Operations. Ensures that KPI standards are met. Ensures department is compliant with SOX reporting. Coordinate, lead and implement projects. Presents objectives, alternatives and cost/benefit analysis.
Responsible for maintaining the department's annual budget process, including but not limited to monitoring and enforcing budget parameters. Provide monthly Management reports.
If designated as the Business Unit Compliance Officer (BUCO)- the following duties will apply:
Responsible for business unit compliance oversight as the “Business Unit Compliance Officer” (BUCO) with dotted line reporting to the Compliance Division Director. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.
If designated as the Business Unit Compliance Officer (BUCO) - the following duties will apply:
Responsible for business unit compliance oversight as the “Business Unit Compliance Officer” (BUCO) with dotted line reporting to the Compliance Division Director. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.
The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities:
Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit.
Knowing and understanding all state and federal compliance laws, rules, and regulations (“laws and regulations”) applicable to the business unit, and how such laws and regulations impact or affect the business unit.
Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit.
Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function.
Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors.
Ensuring that the business unit has sufficient resources to adequately manage compliance risks.
Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner.
Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program.
Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit's compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program.
Escalating compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log, and ensuring that any corrective action is taken as necessary and appropriate to address compliance concerns.
Supporting the Customer Complaint Program by ensuring that the business unit employees understand and fulfill their responsibilities for reporting and addressing customer complaints.
Facilitating regulatory audits and examinations.
Completing other compliance related projects and tasks as requested to support the Bank's Compliance Management System Policy and Bank Secrecy Act Policy.
Minimum Qualifications:
Education:
Bachelor's Degree from an accredited 4-year university in Business Administration or related field required.
Experience:
7+ years of experience in Consumer, Commercial, Dealer, and Residential Mortgage required.
4+ years in Management role or 1+ years in a Directorial role required.
1+ years of Project Management and/or General Ledger experience preferred.
2+ years of Vendor Management experience and knowledge of bank regulations and practices within Loan Operations preferred.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.