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What is an operations director and how to become one

Updated January 8, 2025
4 min read
Quoted expert
Eric Olsen
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An operations director is a senior executive responsible for the day-to-day operations of a company. They oversee all operational processes, including production, supply chain management, quality control, and customer service. An operations director works closely with other departments to ensure that business goals are met and compliant with regulations. They also develop strategies to improve productivity and increase revenue. An operations director leads and motivates their team to achieve high performance.

What general advice would you give to an operations director?

Eric OlsenEric Olsen LinkedIn profile

Professor, Industrial Technology and Packaging, Orfalea College of Business

Times of change are also times of great opportunities. We are going to need new technical solutions to address problems we are just learning about. You have to lean into the issues. Don't be a technologist - be a problem solver. That is why we also emphasize soft skills like lean six sigma, teamwork, and change management.
ScoreOperations DirectorUS Average
Salary
7.7

Avg. Salary $104,050

Avg. Salary $59,228

Stability level
9.6

Growth rate 6%

Growth rate 0.3%

Diversity
3.5
Race

American Indian and Alaska Native 0.47%

Asian 6.29%

Black or African American 6.10%

Hispanic or Latino 14.90%

Unknown 4.33%

White 67.91%

Gender

female 29.44%

male 70.56%

Age - 44
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44
Stress level
9.6

Stress level is very high

7.1 - high

Complexity level
9.2

Complexity level is advanced

7 - challenging

Work life balance
3.6

Work life balance is poor

6.4 - fair

What are the pros and cons of being an operations director?

Pros

  • Ability to make important decisions that impact the company

  • Exposure to senior management and board members

  • Opportunities for professional development and advancement

  • Access to valuable industry knowledge and trends

  • Potential for job stability and security

Cons

  • Responsibility for multiple areas of the business

  • Difficulties in balancing competing priorities and demands

  • High levels of accountability for the success or failure of projects

  • Potential for conflicts with team members or other departments

  • Possibility of having to make difficult decisions that may negatively impact employees or the company

Operations director career paths

Key steps to become an operations director

  1. Explore operations director education requirements

    Most common operations director degrees

    Bachelor's

    66.5 %

    Master's

    14.3 %

    Associate

    12.3 %
  2. Start to develop specific operations director skills

    SkillsPercentages
    Customer Service12.37%
    Continuous Improvement6.64%
    Oversight6.54%
    Patients5.80%
    Project Management4.74%
  3. Complete relevant operations director training and internships

    Accountants spend an average of 6-12 months on post-employment, on-the-job training. New operations directors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an operations director based on U.S. Bureau of Labor Statistics data and data from real operations director resumes.
  4. Gain additional operations director certifications

    Operations director certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific operations director certification, having one may help you stand out relative to other applicants.

    The most common certifications for operations directors include Six Sigma Green Belt and Project Management Professional (PMP).

    More About Certifications
  5. Research operations director duties and responsibilities

    • Manage KPI reports from all warranty companies to ensure increasing sales and productivity.
    • Spearhead governance, security and compliance initiatives to achieve SOX and PCI compliance.
    • Manage a PMO style team to implement any changes across the global contact centers.
    • Develop all marketing strategies and materials as well as personally managing key OEM and national accounts.
  6. Get operations director experience

    Generally, it takes 4-6 years to become an operations director. The most common roles before becoming an operations director include general manager, operations manager team lead and manager.
  7. Prepare your operations director resume

    When your background is strong enough, you can start writing your operations director resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an operations director resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose from 10+ customizable operations director resume templates

    Build a professional operations director resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your operations director resume.
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  8. Apply for operations director jobs

    Now it's time to start searching for an operations director job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first operations director job

Zippi

Are you an operations director?

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Average operations director salary

The average operations director salary in the United States is $104,050 per year or $50 per hour. Operations director salaries range between $65,000 and $164,000 per year.

Average operations director salary
$104,050 Yearly
$50.02 hourly

What am I worth?

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How do operations directors rate their job?

-/5

5 stars

4 stars

3 stars

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1 star

Operations director reviews

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A zippia user wrote a review on Jan 2023
Pros

The management side and being in control

Cons

When I have to solve other contractors problems in order to keep my people on ground working with no interruption.


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A zippia user wrote a review on Dec 2019
Pros

Positions cares such important function as a customer advocacy and customer servant

Cons

Operations never stops, its always up and running and you have to be available at any time


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A zippia user wrote a review on Sep 2019
Pros

I love being able to mold my team and the distribution center to the culture of respect and accountability! Having senior and executive leadership support is a huge positive factor in making this happen!!

Cons

Long hours and calls outside of regular business hours are the norm!


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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