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Become An Operations Director

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Working As An Operations Director

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $100,400

    Average Salary

What Does An Operations Director Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become An Operations Director

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Operations Director jobs

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Average Length of Employment
Director/Manager 4.8 years
General Manager 4.8 years
Operating Partner 4.6 years
Division Manager 4.3 years
Divisional Manager 4.2 years
Operations Manager 4.1 years
Corporate Director 4.0 years
Manager Executive 4.0 years
Area Manager 3.8 years
Area Director 3.7 years
Director 3.7 years
Division Director 3.5 years
Branch Director 3.3 years
Business Director 3.3 years
Operations Officer 3.2 years
Deputy Director 3.2 years
Top Employers Before
Manager 7.5%
Director 5.4%
Consultant 3.1%
Internship 2.8%
Owner 2.8%
Supervisor 2.7%
Top Employers After
Director 6.3%
Consultant 6.0%
Owner 4.4%
Manager 3.9%
President 3.6%

Operations Director Demographics

Gender

Male

68.2%

Female

29.9%

Unknown

1.9%
Ethnicity

White

81.2%

Hispanic or Latino

9.5%

Asian

6.9%

Unknown

1.7%

Black or African American

0.6%
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Languages Spoken

Spanish

49.5%

French

11.0%

German

5.3%

Chinese

4.6%

Portuguese

4.4%

Mandarin

4.0%

Carrier

3.0%

Arabic

2.8%

Italian

2.7%

Russian

2.6%

Japanese

2.4%

Korean

1.7%

Hebrew

1.2%

Hindi

1.1%

Polish

1.1%

Cantonese

0.9%

Urdu

0.6%

Croatian

0.4%

Vietnamese

0.3%

Gujarati

0.3%
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Operations Director Education

Schools

University of Phoenix

24.0%

Michigan State University

5.6%

Webster University

5.5%

New York University

4.6%

Pennsylvania State University

4.5%

Arizona State University

4.5%

Northeastern University

4.4%

Liberty University

4.3%

Ohio State University

3.9%

Cornell University

3.9%

Villanova University

3.8%

Florida State University

3.7%

Southern New Hampshire University

3.6%

Texas A&M University

3.6%

University of Texas at Austin

3.4%

University of Central Florida

3.4%

University of Florida

3.4%

University of Southern California

3.4%

University of Houston

3.3%

Syracuse University

3.3%
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Majors

Business

42.2%

Management

8.0%

Finance

5.1%

Marketing

4.3%

Accounting

4.2%

Communication

4.1%

Psychology

3.3%

Criminal Justice

2.8%

Political Science

2.8%

Education

2.7%

Nursing

2.6%

Health Care Administration

2.4%

Kinesiology

2.2%

Human Resources Management

2.1%

Computer Science

2.0%

Economics

1.9%

Electrical Engineering

1.9%

Project Management

1.8%

Mechanical Engineering

1.8%

Hospitality Management

1.8%
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Degrees

Bachelors

40.8%

Masters

27.4%

Other

19.3%

Associate

6.1%

Certificate

3.3%

Doctorate

2.3%

Diploma

0.5%

License

0.3%
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Internship
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Real Operations Director Salaries

Job Title Company Location Start Date Salary
Director, Cognitive Transformation and Operations IBM Corporation Somers, NY Jul 19, 2016 $306,000
Director of Operations Standard International Management New York, NY Sep 01, 2015 $275,000
Director of Cloud Operations Magento Commerce Campbell, CA Sep 15, 2016 $230,000
Director, Operations Wal-Mart Associates, Inc. San Bruno, CA Sep 11, 2016 $219,772
Director of Cloud Operations Eis Group, Inc. San Francisco, CA Mar 06, 2016 $200,400
Director, Products Operations Appdynamics, Inc. San Francisco, CA Aug 15, 2016 $200,000
HDI Director of Operations Us Remodelers, Inc. Boca Raton, FL Nov 03, 2015 $200,000 -
$225,000
Director of Operations JNSQ Inc. New York, NY Jan 01, 2016 $199,992
Director of Operations BBS USA LLC Fort Lauderdale, FL Feb 18, 2016 $198,000
Director of U.S. Operations Meiko Electronics America, Inc. Santa Clara, CA Oct 08, 2016 $197,475
Pharmacy and Operations Director Aaark Group Inc. Houston, TX Oct 26, 2015 $187,830
Pharmacy and Operations Director Aaark Group Inc. Houston, TX Mar 10, 2016 $187,830
Director, Operations Research Analysis Advantage America New York Regional Center LLC New York, NY Dec 27, 2016 $187,491
Director, Operational Risk American Express Company New York, NY Sep 14, 2015 $128,861
Director of Mapping Operations The Sanborn Map Co., Inc. Colorado Springs, CO Feb 14, 2016 $127,546 -
$149,385
Director of Operations Newport Corporation Irvine, CA Jan 12, 2016 $126,547 -
$175,000
Director of Operations Sam Dong Georgia, Inc. Waynesboro, GA Sep 10, 2015 $126,000
Director of Operations Redpath Partners Inc. New York, NY Jun 08, 2015 $125,000
Director of Operations Newport Corporation Irvine, CA Jan 12, 2016 $125,000 -
$175,000
Operations Director JNS Beauty and Nutrition LLC Dayton, NJ Dec 06, 2016 $97,760
Director of Therapy Operations Healthsouth Rehabilitation Hospital at Martin Health Stuart, FL Feb 26, 2016 $97,603
Director of Therapy of Operations Healthsouth Rehabilitation Hospital at Martin Health Stuart, FL Feb 16, 2015 $97,603
Director, Operations Morgan Stanley and Co. LLC New York, NY Sep 21, 2016 $96,800
Director of Therapy Operations Healthsouth Rehabilitation Hospital at Martin Heal Stuart, FL Aug 17, 2016 $96,304
Director, Franchise Operations Wyndham Hotel Group, LLC Parsippany-Troy Hills, NJ Jan 28, 2016 $96,093 -
$117,266
Operations Director Bista Solutions, Inc. Atlanta, GA Jan 09, 2016 $96,000
Director of Operations Glenbervie Health, LLC New York, NY Jan 26, 2015 $96,000

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Top Skills for An Operations Director

ProceduresFinancialManagementEnsureCompliancePersonnelCustomerServiceFacilitiesManagementSafetyPayrollISOOn-TimeDeliveryA/POversightLogisticsDailyOperationsHumanResourcesProjectManagementBusinessDevelopmentDirectReportsCustomerSatisfactionAdditional

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Top Operations Director Skills

  1. Procedures
  2. Financial Management
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Fostered open exchanges of information & facilitated implementation of new procedures between six agencies.
  • Joined this 5000-seat amphitheater to direct financial management, event budgeting, park budgeting, auditing and event management.
  • Submit all required reports through PIC system and review reports on system and make corrections to ensure compliance.
  • Worked with the office personnel to develop career goals and objectives that we customized to the individual and their capabilities.
  • Led a team of managers ensuring program profitability and outstanding customer service.

Top Operations Director Employers

Operations Director Videos

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