Operations director job description

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Provide direction and oversight for the operations of the Claims organization within established enterprise, state, and federal compliance guidelines with a focus on continuous improvement.

Develop workforce strategy that attracts, retains, and develops talent that meets the evolving needs of the organization.

Safeguard the successful maintenance of all claims processing activities and standards within established compliance, timeline, and quality guidelines.

Collaborate and coordinate with key stakeholders to ensure dependencies are well understood and addressed within the Claims organization and allow success in operational objectives.

Act as a key driver for change to support growth initiatives and continued business improvement and transformation.

Use data, technology and innovation to drive continuous improvement to identify, assess and resolve issues across Claims.

Serve as escalation point to minimize customer impact and ensure that customer expectations are consistently met.

Education/Experience: Bachelor's degree in Business, Healthcare Management or related field. Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff required. 7+ years of Claims Operations management required. Experience leading large-scale efforts (change, implementation, digital/technology, financial management) through data analysis and insights required. 5+ years of healthcare experience in multiple areas of Operations (Claims, Provider/Member Services, Medical Management, Network/IT, etc.) preferred.

Certifications: Project Management Professional Certificate (PMP) and/or Lean Six Sigma Certification (e.g. green belt, black belt, master black belt or other) preferred

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
**TITLE:** Director, Claims Operations

**LOCATION:** Newark, Delaware

**REQNUMBER:** 1332681

This role is required to work 45-50 hours a week, must have open availability. This is a tentative working schedule and this role may require more time present in the store accordingly.
To be considered for this role all applicants must submit a resume

Role & Responsibilities:
The Operations Directors responsibilities will be divided into the four following categories; Leadership Development, Strategy Development, Financial Return, Food Safety Standards.

Leadership Development
You should Hire, Train, and Develop this team
There should be no more than a 120-day gap in any of these positions.
Your leadership team should consist of the following:
Coordinators- FOH, DT, BOH, Training (Day and Night)

Strategy Development
Strategies for the following areas should be created and re-evaluated quarterly:
Front of House Experience (Mobile, Dine In, Carry-Out, Dining Room Experience
DT (*** Pit, Expo, Cash Payment, IPOS, Technology)
Kitchen (Thawing Process, Quality Execution, Performance Execution)

Financial Return
Performance Budget

Food Safety
Review Safe Audit Weekly and enforce necessary changes in the business
Requirements/Responsibilities
Bachelor's Degree preferred
- Communicates effectively
- Time management skills
- Develops and coach leaders
- Hold leaders accountable
- 3-5 years high level leadership experience (Chick-fil-A experience preferred, not required)
- High level of business acumen
- Demonstrates humility and servant leadership mentality
- Growth and results-oriented
- Competitive and hungry; possesses a willingness and desire to learn and be coached
- Adaptable, self-starter, and resourceful problem solver
- Passion to pursue excellence
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

*Primary Resposibilites*

* Group Managers will have full functional responsibility for large operations teams either in a core location, or spread across multiple locations.
* Senior accountability for the budget performance, operational excellence and people development agenda of their teams, plus for the delivery of a first rate client service experience by those teams.
* Broad knowledge across multiple products, markets and services. Understands market drivers and can engage with senior stakeholders and business unit leads on business strategy.
* Represents Morgan Stanley in senior external market forums and with regulators for their area of responsibility.
* Engages in these forums to drive industry and market change.
* Establishes, facilitates and communicates the Morgan Stanley stance and direction on key external issues.
* Identifies opportunities for achieving competitive advantage and thinks beyond current transactions/issues to strengthen internal and external client relationships.
* Keeps clients informed of trends, issues and industry initiatives relevant to their business.

*Skills We're Looking For*

* Manage multiple work streams and prioritize effectively.
* Seeks new opportunities for self-development and career progression; ensures core skill set is best utilized by the Firm.
* Commitment to learn from experience and mistakes; actively seeks out feedback and adjusts behavior accordingly.
* Aware of longer term impact of regulatory environment and market changes on the business. Makes plans where appropriate to adapt control processes and procedures.
* Identifies the right levels of control and measures required, creating a strong yet flexible workflow.
* Proactively ensures existence of mitigating controls and takes personal responsibility for enhancing processes.
* Combines clear and appropriate escalation with suggestions on appropriate risk reduction strategies.
* Consistently exceeds expectations and responds proactively and positively to changing circumstances.

* Bachelor's Degree
* Previous line or Equity product security knowledge
* Strong communication skills both verbal and written
* Ability to work in a fast paced, high pressure environment
* Proven people manager with more than 2 years of experience managing
* Experience in client relationship building or management

Role is Hybrid and will require in office attendance 3 days/week. #LI-Hybrid

**Job:** **Other*

**Title:** *Client Operations Director *

**Location:** *Maryland-Baltimore*