Operations director jobs near me

*Must have experience in complex manufacturing operations* The Operations Manager is responsible for the day to day operations within the plant. They are responsible for the manufacturing functions within the plant in order to efficiently assemble high quality products, deliver on time, and within cost targets. Must be willing to work in a very a fast-paced environment with proven ability to deliver sustainable and superior results. Operations Manager Responsibilities: Responsible for meeting the delivery, quality and cost. Leading production in timely continuous improvement activities. Reporting plant labor operating efficiencies and machine utilization to the management staff. Responsible for conducting performance evaluations for the Production Supervisor position. Ensuring that standards are met with regard to production, quality, and safety. Maintaining a safe work environment, and the general 5S housekeeping activities of the production floor. Assisting in evaluating cause and elimination of downtime by directing 8D corrective actions when problems occur that need to be addressed. Proactive in resolving problem and/or conflicts. Consistently demonstrates a positive management approach and actively participates in various meetings. Direct and supervise Team Leaders and all production Team Members to ensure correct, accurate, and timely completion of production and delivery schedules. Institute and maintain safe work practices and capability of direction plant emergencies. Oversees the training and development of supervisor, Team leaders and Technicians in the sociological and technological aspects of their responsibilities. Ensure strict compliance with Quality Control standards and promote the company's reputation and image as a quality producer. Communicate and counsel with all employees to maintain a high level of understanding. Manage employees in such a way as to promote and maintain a high level of trust and integrity with all employees. Analyze production to determine where improvements may be made, which will contribute to plant profitability. Complies with all Company Safety policies, procedures and rules. Operations Manager Education/Qualifications: Bachelor's Degree preferred Strong interpersonal and communication skills. Strong problem solving skills. Proven Leadership: a demonstrated ability to lead team members and get results through others. In depth knowledge of financial and budgetary controls. High degree of professionalism along with organizational skills, tact, and diplomacy. Ability to motivate and delegate authority to subordinate personnel. A strong background and working knowledge of lean manufacturing principles. Must have experience with New Program Launches.

Los Angeles, California, United States We are seeking a strategic and technically strong VP of Data Operations to lead data infrastructure, governance, and analytics operations across media and marketing platforms. This role ensures data integrity, availability, and usability while scaling systems that power performance insights, attribution, and decision-making. The ideal candidate blends deep technical expertise with operational leadership and a forward-looking vision for automation, AI, and advanced analytics. Key Responsibilities Lead and evolve enterprise data architecture, warehousing, and ETL/ELT pipelines Oversee data governance, privacy compliance (GDPR, CCPA), and quality standards Drive ad operations strategy including trafficking, tagging, ad serving, and pixel implementation Partner with strategy, media, and analytics teams to align data with business objectives Manage and mentor cross-functional teams (data engineers, analysts, operations) Own vendor relationships and data tool integrations (e.g., cloud platforms, CRMs, BI tools) Streamline reporting workflows and ensure consistency across dashboards Build systems supporting real-time insights and campaign performance analysis Define and monitor KPIs for data pipeline health and team efficiency Lead initiatives in data automation, AI integration, media mix modeling, and attribution Required Qualifications 10+ years of experience in data operations within advertising, marketing, or digital media Proven leadership managing enterprise-scale data environments and teams Strong expertise in SQL, Python, and modern data stacks (e.g., dbt, Airflow, Fivetran) Deep knowledge of data privacy, governance, and compliance frameworks Experience with multi-touch attribution, audience segmentation, and media performance data Excellent project management, communication, and stakeholder engagement skills Preferred Skills & Experience Experience with cloud environments (AWS, GCP) Familiarity with identity resolution and CDP platforms Prior agency or consulting experience Client-facing experience and participation in pitches Benefits & Perks Comprehensive health, dental, vision, life, and AD&D coverage Generous vacation and holiday PTO Work-from-home Fridays 401(k) retirement contributions Paid volunteer hours Ongoing professional development opportunities Collaborative, learning-focused work culture

Springs Window Fashions is hiring for a Director of Logistics based in our Middleton, WI Corporate Headquarters. This role can work remotely but is required to be in the Middleton office Monday-Wednesday weekly. This role will have a heavy emphasis on Transportation as well as identifying opportunities related to 3PL, cost & service levels, enhancing metrics & KPI's and driving continuous improvement within the function while partnering with senior leadership globally across all areas of the business. Company Overview Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have over 9,000 associates with locations in North America, Europe, and Asia. Our custom window treatments are available under the Bali, Graber, SunSetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. Our company has invested heavily building capabilities the last three years to become a leader in product innovation. As North America's premier window covering company, we're committed to creating a “Best Experience” for our consumers, channel partners and associates. We are bringing new innovations to the market at an accelerating pace and have a lot to offer consumers who want to improve their home décor. Job Summary The Director of Logistics oversees the global logistics function for the company including managing 3PL relationships, partnering with leadership across the organization and identifying opportunities for improvements in cost and service level. The Director will develop new and enhance current metrics and KPI's, reporting key findings to senior leadership and driving positive change through analytics. This person will elevate total cost management and service by optimizing programs, support, and service offerings. This role will own the strategy and execution of the total cost management roadmap on a global level. Job Responsibilities Create a strategic roadmap for continuous improvement, quality processes, reporting and metrics that support the total cost management program; enable streamlining to achieve operational excellence, benchmarking, and development and tracking of cost management key performance metrics and lessons learned Develops and manages key performance indicators to form the basis for third party provider performance assessments, corrective actions, and assessment of fulfilled contractual obligations Develops, negotiates, and manages all third-party contracts and rate agreements for freight, brokerage compliance, as well as audit pay Ensures logistics needs of business units are fully met Understands business growth strategies and drives continuous improvement projects to minimize transportation expenses Conducts regular business review meetings with senior management team members to report on state of the relationship, key performance indicators and critical event plans Leads audits to ensure freight payment processes are being followed, Third Party Logistics (3PL) transaction fees are accurate, and corrective actions are timely and effective Develops and executes plans to optimize logistics, distribution, and warehouse footprint Partners with Trade Compliance function to ensure compliance with all import, export, and trade regulations Directs the work of groups of employees (leads through managers) Works closely with finance and business unit leadership to forecast and manage monthly and annual cost budgets Requirements Education and Experience Bachelor's degree in business, engineering, or a supply chain/operations discipline MBA/Professional Logistics Certification Preferred 10+ years of experience in logistics including logistics network design Proven track record of taking ownership and delivering results in a fast-paced, dynamic environment Strong analytical and quantitative skills with the ability to use data and to back up assumptions, recommendations, and drive actions Demonstrated ability to create and develop high performance team Demonstrated lean leadership driving continuous improvement Strong verbal and written communication skills - experience working in cross functional teams and engaging with senior leadership Ability to travel at least 25% of the time How We Work to Deliver a Best Experience: Our Culture Our Core Value: We do the right thing, always Our Seven Cultural Behaviors Empowerment - We trust our people. Ownership - We take 100% responsibility for our roles actions, and results. Leadership - We all lead by example and talk direct with respect (DWR). One Team - We are One Springs Team. Customer First - We consider our customers' needs before every decision. Continuous Innovation - We are constantly learning, innovating, and improving. Speed - We define priorities and operate with a sense of urgency and agility.

Parsec, LLC. is a leading provider of contract intermodal management services throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry's most qualified people, state-of-the art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the transportation industry, while serving our customers and people with utmost respect and integrity. Parsec, LLC. is currently seeking an Operations Manager for our operation based in Columbus, OH. This position includes controlling all ramp operations within the intermodal terminal ensuring trains are received. We are seeking an aggressive, forward-thinking and highly motivated candidate to work in a fast paced environment. Schedule: 6:00pm to 6:00am - 3 days on 3 days off (Including weekends and holidays) Responsibilities will include but not be limited to: Manage the day-to-day operations of the intermodal ramp, ensuring efficient and safe handling of containers, equipment, and vehicles while focusing on safety, performance & productivity. Lead and mentor a team of ramp personnel. Provide guidance, support, and training to enhance their performance and professional growth. Ensure compliance with safety regulations, company policies, and industry best practices. Promote a culture of safety, conduct safety training sessions, and enforce safety protocols Efficiently allocate manpower, equipment, and resources to meet operational requirements. Monitor and adjust staffing levels based on workload and demand fluctuations. Regularly monitor and evaluate KPI's to assess ramp productivity, identify areas for improvement, and implement corrective measures to meet or exceed performance targets. Maintain accurate records, generate reports, and document daily ramp activities, ensuring data integrity and providing insights for management decision-making. Continuously identify opportunities for process optimization and efficiency gains. Implement initiatives to streamline ramp operations, reduce turnaround times, and enhance overall operational performance. The ideal candidate should possess the following: Experience in ramp operations, specific to the intermodal transportation industry Willingness to work in varying weather condition Bachelor's or Associate's degree (Preferred) Effective oral and written communication skills Strong computer skills, including knowledge of Microsoft Office

Lynx EMS is recruiting an Operations Manager to direct operations at our Columbus, OH location. PURPOSE/BELIEF STATEMENT The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations. JOB RESPONSIBILITIES The Operations Manager will: Meet with Operations Supervisors daily to assess and review day-to-day operations. Duties will include the review and approval of staffing, scheduling, and related issues. Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift. Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations. Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement. Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues. If required, all guidance will be documented in written form. Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them. Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations. Work and maintain a full-time regular work schedule. Verify staffing for all shifts is met. Participate in the full range of human resources responsibilities. Write, receive, review, and approve staff reports, records, and related paperwork. Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems. Submit reports on all incidents, accidents, and work-related injuries and exposures. Participate in interviewing and selection process as needed. Assure that all necessary payroll reports are properly completed and submitted in a timely manner. Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance. Attend external and internal meetings as may be necessary/required. Remain accessible by phone while off duty. Other tasks that may be assigned or required to ensure operational integrity. QUALIFICATIONS/EXPERIENCE REQUIREMENTS Minimum Requirements: Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification. Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols. Knowledge of inventory maintenance and control. Knowledge of the basic principles of management and supervision. Knowledge of basic record keeping, records and case management. Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response. Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public. Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations. Skill in operating a personal computer utilizing a variety of software applications. Skill effectively communicating in both oral and written form. Physical Requirements: Good physical fitness with the ability to function effectively in all different types of environments. Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments. NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member. Additional Duties: The Operation Manager will be responsible for the following within their assigned division: The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations. The operation is responding to calls and sites as outlined within dispatch protocol. Determining compliance with established policies and procedures. Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics. Overseeing and/or participating in the full range of human resources responsibilities. Reporting: Verify all EPCR reports have been submitted and signed off for billing. Verify any trailing documentation has been uploaded and attached to the appropriate trip. Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item. Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations. BENEFITS Comprehensive health insurance package offered, including medical, dental, vision, LTD, STD, Life Insurance. Employees are eligible to participate in 401(k) + matching program, HSA & FSA + matching program. Role PTO & Sick Leave, Flexible daytime schedule.

Who We Are: Awarded with the Society for Human Resource Management's (SHRM) When Work Works award, AFP offers a flexible and casual work environment with competitive base salary and generous incentive compensation plan. In addition, AFP's substantial benefit package includes vacation, sick, personal, holiday and volunteer leave, medical, dental and vision health insurance, 401K plan with employer match and flexible work schedules in a remote work environment. AFP core values are focused on fostering successful, growth-oriented people. That's why we value critical thinking and deliberative discussion conducted in a respectful manner and cross-functional collaboration to achieve AFP goals. With over 40% of our employees promoted to their current position, there is ample opportunity for upward mobility within the organization. SENIOR DIRECTOR, MEMBERSHIP & TRAINING A Typical Week May Look Like This… Membership Provide executive oversight and leadership for AFP's membership strategy, driving sustained growth, retention, and revenue performance in alignment with organizational goals. Partner with analytics and marketing teams to drive data-informed decision-making, leveraging audience insights, performance tracking, and market trends to optimize membership strategies and maximize impact. Oversee the strategic management and optimization of AFP's community platform and learning management systems, ensuring they deliver a seamless, engaging, and high-value experience that supports both member engagement and organizational growth. Training Lead the training business's pricing and revenue strategy, approving all pricing models and negotiations for training products to maximize market competitiveness, financial performance, and alignment with AFP's strategic priorities. Oversee the development, execution, and continual advancement of AFP's certification exam preparation platforms (EPPs)-including the Certified Treasury Professional (CTP) and Certified Corporate Financial Planning & Analysis Professional (FPAC) programs-ensuring accuracy, quality, and seamless user experience. Provide leadership and direction to contractors and staff responsible for platform maintenance and enhancement. Collaborate with AFP content producers and business units to leverage training content across non-training channels, expanding organizational reach and reinforcing AFP's thought leadership in the profession. Is This You? Proven ability to develop and execute strategies that drive member engagement, revenue growth, and training products. Experience in professional development, learning product design, or growing association membership strategy. Strong project management skills with the ability to manage multiple priorities and stakeholders. Comfortable working at the intersection of content strategy, learning technology, and community engagement. Demonstrated success in translating member and market insights into actionable programs and products. This role offers the opportunity to shape the future of AFP's membership experience and learning portfolio, ensuring our global community continues to thrive in an evolving financial landscape. At least 15 years of membership experience, including maintaining relationships, driving membership growth, and product development. MBA and/or PMP preferred. An adaptable person who is highly collaborative and fosters strong teamwork. Ability to collaborate in a virtual environment and enjoys a challenge in a fast-paced workplace. This is Us! We are a collaborative team of individuals who are hardworking and entrepreneurial. We take ownership in how our specific role drives the organization's success. We are intellectually curious and have a strong ability to adapt to change. We work autonomously and in cross functional teams and are dedicated to demonstrating extraordinary results at a fast pace. AFP offers: A collegial, casual, virtual work environment. Competitive base salary + incentive compensation plan. Great career growth. Superb benefits plan, including a generous vacation/sick/holiday leave policy, medical, dental and vision health insurance, 401K plan with employer match and flexible schedules. "When Work Works" award by the Society for Human Resource Management for our flexible workplace. AFP CORE VALUES We exist for the success of the corporate finance professional and seek candidates who embody our AFP Core Values: We always strive to be better. We listen, we speak up, we smash silos. We are courageous. We are all in it together.

About Us: Alpha Management is a leading real estate property management company servicing the Ohio and Carolina regions. The company is dedicated to providing value to owners by maximizing revenue, managing cost control and overseeing construction process, while serving residents with exceptional customer service and value-add renovation projects. We are committed to redefining the apartment living experience by ensuring that our tenants receive all the amenities and services to live happily and comfortably in their new homes. About the Job: We are seeking a highly skilled and experienced Area Manager to join our dynamic team in Columbus, OH. This senior leadership position is designed for a hands-on leader who thrives in a fast-paced environment and is committed to driving business growth, enhancing operational efficiency, and implementing strategic initiatives. In this pivotal role, you will work directly with the Managing Director and play a crucial role in shaping the operational success of our expansive multi-family portfolio. Responsibilities: Operational Leadership: Oversee the day-to-day operations of the entire Columbus portfolio, ensuring seamless business plan execution and operational excellence. Team Management: Serve as a hands-on leader with direct accountability over Property Managers and site teams. Responsible for the recruitment, training, and performance management of team members, ensuring high levels of efficiency and effectiveness in line with company policies. Strategic Execution: Develop processes and procedures, and implement them at the property level. Maintain operational strategies that align with company objectives. Ensure that all site operations meet or exceed expectations and management agreements, using parameters such as occupancy and collection goals. Renovation and Capital Expenditure Management: Oversee the renovation sets, track an updated schedule, and ensure timely request purchases at properties. Ensure renovations are completed on time and within budget to maximize property value and appeal. Help with prepare invoices and Capex Draws as needed. Vendor and Stakeholder Relations: Develop a robust network of local vendors and maintain strong relationships with key stakeholders, including suppliers and high-value partners to tackle work orders for all assets. Financial Oversight: Along with the asset management team develop and manage the annual budgets for assigned properties. Monitor performance against the budgets, making adjustments as necessary to ensure financial health and operational efficiency. Client and Stakeholder Relations: Act as the main point of contact for all property-related matters with the owner and the asset management team. Maintain open lines of communication to report on operations, address concerns, and ensure all facets of property management are understood and adhered to according to the Management Agreement. Compliance and Quality Assurance: Ensure that all property operations comply with legal and regulatory requirements and corporate policies. Lead routine site and safety inspections to maintain high standards of property appearance and functionality. Qualifications: Education: Bachelor's degree in Business or related field. Experience: Minimum of 5 years in a leadership role within multifamily property management, demonstrating successful team and operations management. Skills: Proven ability to manage multifamily property operations with a hands-on, proactive approach. Excellent leadership skills, capable of motivating and directing teams to achieve operational targets. Exceptional communication skills, proficient in discussing complex operational details with various stakeholders. Proficient in property management software, preferably with expertise in AppFolio Strong financial acumen with experience in budget development and fiscal management. Ability to think big picture, while also has great attention to details Language: Proficiency in both English and Spanish is preferred to effectively communicate with diverse personnel and stakeholders. Compensation: A competitive compensation package will be offered including a base salary of $85,000 - $125,000 based on skills and experience, performance-based bonus, and other perks such as relocation assistance if necessary. Application Process: Interested candidates are invited to submit a detailed resume along with a cover letter that highlights relevant experiences and leadership philosophy.

Lab Scheduling & Prioritization • Coordinate factory witness test schedules across three primary lab locations: o Dearborn, OH o Monterrey, MX o Tijuana, MX • Prioritize testing activities based on: o Manufacturing readiness and production schedules o Sales commitments and customer urgency o Product type and lab capabilities • Ensure optimal utilization of lab resources and avoid scheduling conflicts. Cross-Functional Coordination Act as the liaison between manufacturing, engineering, lab operations, and sales teams to align on test objectives and logistics. Facilitate communication and alignment across departments to ensure readiness and minimize delays. Ensure all required documentation, equipment, and personnel are prepared ahead of scheduled tests. Customer Engagement Serve as the primary point of contact for customers attending factory witness tests. Coordinate logistics for customer visits, including travel, accommodations, and site access. Ensure customers are informed of test schedules, protocols, and any changes or delays. Travel & On-Site Support Travel to lab locations as needed to support high-priority witness tests and ensure schedules are maintained. Provide on-site coordination and issue resolution during critical testing events. Process Oversight & Documentation Monitor the progress of scheduled tests and escalate issues that may impact timelines or customer satisfaction. Ensure that test documentation, certifications, and reports are delivered promptly and accurately. Track and report on test completion rates, customer feedback, and scheduling efficiency. Skills: Skills & Competencies Strong understanding of data center thermal management technologies, including chillers, fan walls, and liquid cooling systems. Excellent organizational and time management skills with the ability to manage multiple priorities. Effective communication and interpersonal skills, especially in customer-facing scenarios. Proficiency in project management tools (e.g., MS Project, Smartsheet) and ERP systems. Ability to travel up to 25% domestically and internationally, including to Dearborn, Monterrey, and Tijuana. Preferred Attributes: Familiarity with direct-to-chip liquid cooling architectures and CDU integration. Experience with fan wall deployments and airflow optimization in white space environments. Multilingual communication skills (English/Spanish) are a plus. Education: Bachelor's degree in Mechanical Engineering, Industrial Engineering, Business, or a related field. 5+ years of experience in project coordination or program management, preferably in HVAC, cooling systems, or data center infrastructure. Experience working with cross-functional teams and managing customer-facing technical projects.

Unified Residential Management thrives on creating strong connections between Operations, Construction, and Asset Management, with a focus on deep market knowledge and empowering employees. Represented by three interlocking triangles in its logo, the company emphasizes the seamless integration of Property Management, Construction Management, and Asset Management. This synergy ensures tailor-made solutions that meet the unique requirements of each client and community. Through collaboration and trust-building, Unified Residential Management delivers exemplary service across every aspect of real estate investment. Role Description This is a full-time hybrid role for a Regional Director based in Columbus, OH, with the flexibility to work remotely on certain occasions. The Regional Director will oversee the operations and performance of multiple properties in their assigned region. Core responsibilities include leading property management teams, achieving financial and operational goals, implementing company policies, and monitoring compliance with regulations. The role requires regular travel to regional sites, conducting performance reviews, and collaborating closely with leadership to support strategic growth initiatives. Qualifications Proficiency in Property Management, Operations Management, and Asset Management Strong leadership and team management skills, with a focus on training and motivating teams to achieve performance goals Financial acumen including budgeting, forecasting, and financial reporting Knowledge of leasing processes, property regulations, and market analysis Excellent communication, relationship-building, and problem-solving abilities Experience working with construction management or capital budgeting is a plus Flexibility to travel to properties within the region as needed Bachelor's degree in Business, Real Estate, or a related field preferred 5+ years of experience in property or regional management in the real estate industry

What is Smash Park? Smash Park is a leading "eatertainment" brand, combining craft food and drinks with pickleball, endless games, live entertainment, and weekly events. We're passionate about bringing people together in fun, energetic environments-and just as passionate about creating a supportive and inclusive workplace that encourages growth, innovation, and opportunity. Job description: At Smash Park, we are passionate, thoughtful, and competitive professionals, obsessed with serving others. As a leading eatertainment brand, we combine craft food, drinks, and pickleball with endless games, live entertainment, and weekly events to create a fun, energetic atmosphere that brings people together. We're looking for a driven, hands-on Operations Manager to join our Westerville, OH team. In this role, you'll bring expertise in both culinary/back-of-house and front-of-house operations, working closely with the General Manager to oversee daily activities and ensure an outstanding guest and team member experience. What You'll Do Lead and promote Smash Park's core values: Deliver the +1 to Every Guest and Team Member, Create Legendary Experiences, Win as a Team, Perfect the Details, and Always Have Fun. Cultivate a culture of diversity, equity, and inclusion throughout the organization. Oversee daily operations, including food and beverage, culinary/back-of-house, front-of-house, events, activities, and guest service. Supervise, evaluate, and mentor a team of employees to ensure accountability and high performance. Train and develop team members to deliver exceptional guest experiences. Ensure compliance with food safety, liquor regulations, and quality standards. Monitor operational costs, identify opportunities to reduce waste, and improve profitability. Implement policies and protocols to maintain and improve operational efficiency. Help plan and execute public and private events to promote the Smash Park brand. Continuously review and improve the overall guest experience-from product quality to service delivery. Report directly to the venue's General Manager, collaborating to ensure smooth operations and a positive work environment. The Experience You'll Bring: 2+ years of experience in hospitality management, including both culinary/back-of-house and front-of-house operations. leadership experience in both is strongly preferred. Strong organizational, leadership, and interpersonal skills. Excellent financial management and analytical abilities. Experience with restaurant management and accounting software. In-depth knowledge of food safety, liquor requirements, and quality standards. Ability to thrive in a fast-paced, active environment, including nights, weekends, and holidays. Salary is based on experience, skills, and qualifications. This role is bonus-eligible. Job Type: Full-time Compensation: Starting salary of $65,000 annually, with bonus-eligibility. Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Experience Required: Hospitality management: 2 years We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (********************************** . ** Summary:** Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. **Job Description:** The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. **Key Responsibilities/Qualifications** : + Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. + Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. + In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. + Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. + Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. + Stay knowledgeable of competition and important emerging technologies and standards. + Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. + Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. + Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. + Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. **Skills, Knowledge, Experience & Education** At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: + Preferred, BA/BS in Engineering or Business/Operational Management + 7-10+ years of progressive functional experience, within a complex global company. + 5+ years of leadership experience in a 24/7 environment + Strong Business and Financial Acumen + Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact + Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. **Other Suitability Factors** We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a **capacity for complexity** and **temperament** that includes: + A very mature individual with the right balance of confidence and humility. + Process oriented while also strongly developing and relying on interpersonal relationships across the company + Executive presence and ability to connect equally well upwards, downwards and sideways in the organization + Self-motivated and driven towards excellence + A high level of EQ to be able to manage across a large team with significant diversity + Ability to distinguish between and prioritizing urgent and important issues + Situational awareness and complex decision-making ability appropriate for the situation **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 20% of the Time **Relocation Eligible:** Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site (**************************************************** accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

At Veriff, we're on a mission to make the digital world a safer place. Our AI-powered identity verification platform helps companies around the globe verify the identities of their customers - faster, more accurately, and more securely than ever before. We're trusted by some of the world's most innovative brands to keep their ecosystems secure, inclusive, and accessible. We're looking for a Director of Lifecycle & Customer Marketing to design and execute an end-to-end strategy that fuels pipeline, strengthens customer relationships, and builds the Veriff brand. About the Role Veriff is entering its next phase of growth, and we're investing in a more holistic approach to customer engagement, retention, and advocacy. As the Director of Lifecycle & Customer Marketing, you will define and lead the strategy that drives engagement across the entire customer journey, from activation and onboarding to advocacy and expansion. You will be responsible for how Veriff builds long-term relationships with customers, ensuring every touchpoint-from automated nurture programs to executive events-deepens trust, accelerates adoption, and fuels growth. This is both a strategic and hands-on role that blends leadership, creative storytelling, and operational excellence. You will collaborate closely with Product Marketing, Demand Generation, Content, Customer Success, and Account teams to align lifecycle programs with business priorities and measurable outcomes. What You'll Do Lifecycle Strategy and Customer Growth Define and own Veriff's end-to-end customer lifecycle strategy, covering activation, renewal, and expansion. Develop frameworks and programs that increase retention, upsell, and customer lifetime value across all customer segments. Partner with Account Management and Customer Success teams to design lifecycle programs that support expansion and retention within key accounts. Apply Account-Based Marketing (ABM) principles to customer engagement through targeted events, digital activations, and personalized campaigns for strategic accounts. Work with RevOps and Marketing Ops to establish strong governance, measurement, and compliance standards for customer communications. Integrate lifecycle programs into product usage data, campaign signals, and CRM workflows to deliver timely, relevant messaging. Drive customer segmentation and personalized communication strategies in collaboration with data and analytics teams. Customer Marketing and Advocacy Activation Lead Veriff's customer marketing efforts, amplifying customer stories through digital, social, and experiential channels. Develop and scale a formal customer advocacy program, identifying champions, cultivating referenceable customers, and encouraging participation in events, webinars, case studies, and media opportunities. Build a strong community of trusted advocates who are eager to share their Veriff experience and represent the brand in public forums and private networks. Partner with PMM, CS, and Sales to translate customer outcomes into content that supports pipeline generation and deal acceleration. Own the customer communications strategy for product launches, events, and key announcements to ensure consistency and impact. Begin laying the groundwork for a future Customer Advisory Board by identifying the right mix of advocates, defining participation models, and collaborating with leadership to shape how Veriff gathers ongoing customer insight and influence. Measurement, Reporting, and Optimization Define and track lifecycle KPIs such as activation rate, engagement, retention, expansion, and advocacy. Partner with Data team to build dashboards that visualize customer engagement and growth impact. Develop testing frameworks for nurture, onboarding, and retention programs, and continuously optimize based on performance data. Translate insights into actionable plans that improve conversion, retention, and advocacy across audience segments. Leadership and Team Development Start as a team of one with cross-functional support, but eventually build and lead a high-performing team across lifecycle, customer marketing, and email operations. Mentor and develop team members, ensuring alignment with campaigns, content, and product marketing initiatives. Champion customer marketing as a strategic growth driver across Veriff, influencing how the company communicates, celebrates, and learns from its customers. Foster strong collaboration between marketing, sales, and customer success teams to create an integrated and consistent customer experience. What You Bring 10+ years of B2B SaaS marketing experience, with at least 4-5 years leading lifecycle or customer marketing programs. Proven experience building multi-stage lifecycle programs that drive engagement, retention, and expansion. Demonstrated success developing customer advocacy or reference programs and integrating them into sales and marketing activities. Experience partnering with account and customer success teams to design programs that support strategic account growth and retention. Strong understanding of ABM practices and how to apply them to customer marketing initiatives, including events and digital programs. Deep familiarity with marketing automation platforms (HubSpot, Marketo, or equivalent) and CRM data structures. Strategic thinker with strong analytical skills and the ability to connect data to measurable business impact. Excellent communicator and cross-functional collaborator who can align product, sales, and marketing around shared goals. Strong writing and messaging skills, with the ability to create or edit copy that is clear, persuasive, and on-brand. Solid understanding of data governance, privacy regulations, and best practices for compliant customer communication. Compensation: The salary ranges for this role is between $175,000 - $195,000 Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law Why Veriff? We are the preferred identity verification platform partner for the world's most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we're dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include... Full-remote job within the USA Extra recharge days per year on top of your annual vacation days Stock options that ensure you share in our success 401(k) matching Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally Learning and Development and Health & Sports budgets that you are free to tailor to your own needs We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #LI-CY1 #LI-Remote

About us Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system. Role Description Your North Star: build irreplaceable relationships with Pomelo's health plan and employer customers, maximizing our opportunities to serve patients. In this role, you will: * Serve as the primary point of contact and trusted advisor for Pomelo's customers, developing strong relationships and a deep understanding of their business and member needs * Proactively engage with customers to ensure seamless implementations and deliver an ongoing best-in-class customer experience * Advocate for strategic customer needs and feedback internally, and work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo * Develop and deliver regular business reviews with customers to identify areas for improvement, demonstrate Pomelo's impact for patients and plans/employers, and drive customer retention * Identify and mitigate risks, escalating critical customer issues to appropriate stakeholders and driving prompt resolution * Collaborate closely with Pomelo partnership, marketing, and operations teams on strategic customer opportunities, including presentations, major enrollment campaigns, or other initiatives critical to Pomelo's customer success * Manage a Customer Success Manager, and develop a team strategic to drive forward progress for customers Requirements * 7-10 years of experience in consulting, customer success, or project management, with preferably 5+ years of health tech or healthcare experience and 2+ years managing a team * Strong project management and creative problem solving experience, with a proactive, solution-oriented, and customer-focused mindset * Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams * Exceptional written and verbal communication skills * Self-motivated and eager to thrive in a fast-paced metric-driven environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals * Willingness and interest in using data and research to learn new content areas Bonus points for * Experience implementing solutions within health plans or employers, or experience managing health plan or employer relationships * Experience working in a virtual care setting and/or with value-based care models Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: * Competitive healthcare benefits * Generous equity compensation * Unlimited vacation * Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $160,000-$190,000 plus eligibility for the company's incentive plan. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at ********************** to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

What about your team? We're looking for a Director of Customer Success who will roll up their sleeves and support our team from inside the trenches. As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will guide the evolution of the function from traditional platform support toward a true ecosystem success model, enabling customers to thrive within the broader investment banking and fintech landscape. Our ideal candidate is passionate about developing the talent on their team, a builder who uses analytical skills to identify problems, proactively create solutions, and improve relationships externally and internally. To succeed in this role, you should have relevant customer success experience and a demonstrated record of leading teams through operational scaling and hypergrowth across a diverse customer base. What will you be doing? Drive the advancement of Customer strategy and solution development alongside CSM and Delivery teams, building a scalable model that supports our growing footprint in the investment banking and fintech ecosystem. Partner with New Business to identify and shape new lines of business, including end-to-end feasibility assessment and definition of delivery needs. Leverage your background in investment banking or fintech to bring a sophisticated, data-driven approach to customer engagement, translating financial and transactional insights into meaningful business value for Members. Advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals. Coach and develop the CS team to deepen their understanding of investment banking and fintech concepts, enabling them to act as trusted advisors who can provide informed, strategic guidance to Members. Own the CSM account assignment process and performance strategy, setting clear expectations across onboarding, adoption, ROI delivery, and upsell readiness. Key processes include Time to Onboard, Adoption Score, At-Risk Customer Model, and Next Best Action Plays. Refine and maintain our Account Segmentation model to ensure optimal CSM-to-client ratios and differentiated service levels for standard and high-value Members. Engage directly with key clients, leveraging your capital markets fluency to provide value-adding insights, strengthen relationships, and identify opportunities for product and service optimization. Create and maintain scalable customer enablement content, playbooks, and training materials that support onboarding, adoption, and education across varying levels of Member sophistication. Collaborate cross-functionally with Sales, Product, and Marketing to ensure alignment between customer needs, product roadmap, and go-to-market strategy, particularly as it relates to our investment banking and fintech service ecosystem. Develop and implement customer feedback loops, including NPS and satisfaction analysis, to identify trends, recommend improvements, and drive continuous enhancement of the Member Experience. Continuously assess and optimize the customer journey, identifying key touchpoints, applying a consultative approach, and ensuring Members achieve their goals effectively. Oversee customer success metrics and reporting, ensuring data accuracy, adherence to established protocols, and transparency in performance tracking and decision-making. Partner with Sales and Marketing to gather client feedback, surface success stories, and develop impactful case studies that demonstrate measurable business value and strengthen Finalis' positioning in the market. Who are we looking for Deep understanding of investment banking or capital markets, ideally with experience in advisory, M&A, restructuring, or private market transactions. Minimum of 3 years in a Customer Success or relationship leadership role, with a track record of developing high-performing teams and improving client retention. Strong communicator with the ability to translate complex financial concepts into simple, actionable insights for customers and internal teams. Exceptional relationship-building skills, capable of engaging credibly with senior executives and financial professionals. Analytical and process-oriented, skilled at building scalable frameworks and driving accountability through metrics. Strategic thinker with a bias for action, comfortable balancing short-term priorities with long-term vision. Cross-functional collaborator, able to work effectively with Sales, Product, and Delivery in a dynamic, growth-stage environment. Bonus Track! Experience using CRM software and Customer Success or Support technology What do we offer? 100% Remote work (Work from wherever you want!) Competitive USD salary High-Speed Internet expenses allowance Generous Paid time-off (Vacation Time!) Additional 17 Flex Days (to use in national holidays or personal matters) People Team Partner (to target your roadblocks and customize an action plan for your career path) Buddy Program Virtual After-Office Activities Diverse Culture & Inclusive environment Benefits Package [if applicable] Paid Family Leave [if applicable] Why work with Finalis? We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds. Finalis' core values: Deliver with Integrity Dream Boldly Empower through Leadership Value Learning Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

City/Cities: Remote Travel Required: 26% - 50% No Shift: The Coca-Cola Company. Our vision is loved brands, done sustainably, for a better shared future. We strive to provide cutting-edge excellence in ingredients, innovation and design and marketing. It's an exciting time to work in The Coca-Cola Company's flagship market - Coca-Cola North America. We're accelerating our momentum as the fastest-growing large consumer goods company in North America by putting people at the heart of our business and everything we do! As a Director of Contract Manufacturing (CoMan) you will report to the Senior Director, CoMan, and oversees all aspects of the regional relationships between The Coca‑Cola Company and designated contract manufacturers. This role serves as a key leader in negotiating, executing, and managing manufacturing contracts, ensuring alignment with company objectives and compliance with all requirements. Responsibilities include end-to-end supply chain oversight to proactively address operational issues related to production, quality, transportation, and warehousing. The Director also plays an integral role in supporting innovation initiatives, from strategic planning and on‑site implementation to the successful, on‑time launch of new products. Additionally, this position leads monthly business performance reviews, leveraging data and insights to drive continuous process improvement and operational excellence. *Successful Candidate will reside in the Region for which they will provide support. Location options are: 1. Auburndale, FL 2. Canada or the Northeast 3. Texas or Michigan Function Specific Activities Develop and analyze key performance metrics including consumer complaints, order fulfillment rates, budget variances, and production attainment - to identify deviations from business plans using standardized systems and proven problem‑solving methodologies. Collaborate with internal stakeholders to conduct Annual Letter Settlement investigations, ensuring alignment and resolution with contract manufacturing partners. Monitor and optimize supply chain performance, tracking line attainment and implementing corrective action plans as necessary to improve operational efficiency. Lead monthly management routines and quarterly business reviews, partnering with Procurement to oversee contract management, negotiations, and renewals. Qualifications & Requirements Bachelor's degree in engineering or a technical discipline preferred. 7+ years of supply chain operations experience, preferably in the consumer-packaged goods industry. Working knowledge of the Coca-Cola system is a plus. Project Management and change management skill development needed. Up to 50% travel. Technical/Functional Skills and Knowledge Analytical, Problem solving, Supply Chain, Continuous Improvement, Supplier Relationship Management, Project Management, Financial Acumen, Negotiation skills. What We'll Do for You Empower you to make an impact on our global operations, ensuring that our products reach millions of consumers worldwide. Provide a stimulating environment that promotes your professional development and exposure to cutting-edge supply chain technologies and trends. Nurture a culture of innovation where your input directly shapes our operational strategies, driving sustainability and efficiency across the Coca-Cola network. Guarantee a diverse work atmosphere that fosters collaboration and inclusive thinking, essential for creative problem-solving and strategic decision-making. The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Pay Range: $137,000 - $161,000 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers. **** + Responsible for the operational oversight of all LMS activities including but not limited to: + Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements. + Owns all non-GxP LMS usage workflows and processes with business owners for suitability/fit; suggests and implements alternatives as needed + Regularly perform reviews of existing training curricula, identify gaps in course assignments and implement necessary changes. + Create, maintain, and run scheduled as well as custom reports, in a timely manner, as designated for analysis and decision making. Create new reports as requested. + Assist in managing external vendors, suppliers, and internal business partners as needed with a continuous improvement mindset. + Partner across departments as necessary to initiate timely and compliant learning initiatives + Continually enhance our methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates. + Ensure operational alignment across OAPI/OPDC learning community + Develop and deliver LMS platform training when required. + Oversee the work of two remote-based contracted resources. + Represent Field Training and Development's unique needs at governance and committee meetings/working groups **Qualifications/ Required** Knowledge/ Experience and Skills: + Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities + 5+ years of Learning Management System (LMS) experience + Advanced working knowledge of LearnShare LMS + Understanding of current approaches in applying technology in learning solutions and experience implementing e-Learning and web-based programs. + Strong technical acumen; proficiency in Microsoft Office 365, SCORM; experience with Tin Can/xAPI, LRS's, and general technical troubleshooting + Ability to work in a fast-paced environment and be comfortable with consistent change + Detail-oriented with strong organizational skills + Strong written and verbal communication skills + Ability to prioritize and manage multiple responsibilities at once + Positive can-do attitude; always willing to learn + Strong analytical/technical skills + Comfortable with data management/data manipulation + Resiliency and tolerance of ambiguity **Preferred:** + Experience in pharmaceuticals/medical devices or other regulated industry + Embody a customer service mentality as you communicate and support field sales teams + Experience leading Contract Workers remotely Educational Qualifications + Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website ********************************** or follow us on LinkedIn. Job Overview We are currently seeking a dynamic, highly motivated, and experienced individual for the position of Director, Commercial Manufacturing Validation. This role functions within SMPA's Global Technology and Quality organization. In this capacity, the successful candidate will help ensure the globally compliant validation program for SMPA's development and commercial portfolio of products, working with small molecule solid dosage forms. This position ensures that SMPA operates under a Lifecycle Validation model, and that Validation Master Plans are implemented and updated for all development and commercial GMP programs. The individual must have the ability to work independently and as an effective and engaged team member in a fast-paced environment. Strong initiative and follow-through are essential for this job. The ability to maintain confidentiality and to operate in a role with the highest ethical standards and professionalism are required. Job Duties and Responsibilities Accountable for contributing to validation strategies, programs, and continuous improvement initiatives. Contribute to and maintain the policies and procedures for a compliant Lifecycle Validation model (Stage 1,2, and 3) that supports phase appropriate development programs, NDA/BLA enabling validation programs and ongoing commercial manufacturing activities. Establish and maintain Validation Master Plans for all SMPA programs/projects, ensuring they are managed and conducted in a consistent manner. Lead/support technical transfers activities from a validation and compliance perspective. Demonstrate effective leadership on a global level in cross functional teams with internal resources and external CMOs to adopt the required validation policies and procedures. Partner on a global level in cross functional teams with internal resources and external CMOs to drive process characterization, variability assessments and statistical evaluation of multiple complex parameters and validation for all programs. Accountable for ensuring compliant validation of the following activities - equipment and utilities qualification/validation, process development, process validation, continued process verification, equipment cleaning validation and transportation qualification/validation. Plan, Design and execute major NDA/MAA enabling projects through sound DOE, early risk assessments and thorough itemization of applicable deliverables. Have full awareness of the potential consequences (defects and failure modes) of design parameters to establish robust and reproducible processes. Responsible for monitoring process and product performance/process history/ technical assessments and ownership of change controls and process deviations both internally and at CMO sites. Lead author for applicable sections in regulatory submissions. Participate in all validation activities pertaining to commercial products (regulatory starting materials, drug substances, and drug products). As needed, work as a member of SMPA's cross-functional product development teams. Perform other duties as assigned. Key Core Competencies Good understanding of the CMO landscape, knowledge of CMO capabilities, and limitations. Demonstrates in-depth knowledge of Good Manufacturing Practices (GMPs). Demonstrates in-depth knowledge of manufacturing principles, concepts, industry practices, and standards. Must have strong analytical, problem solving, and statistical analysis capabilities. Ability to work effectively in a global cross-functional team environment. Ability to work across locations and time zones. Strong interpersonal skills with the ability to influence others, internally and externally, in a positive and effective manner. Exceptional organizational skills with the ability to manage multiple complex projects/tasks at the same time, and to effectively prioritize deliverables. Excellent written and oral communication skills. Highly proficient using Microsoft Word, Excel, PowerPoint, Project, and SharePoint; or similar applications and systems. A commitment to collaborative leadership, management, teamwork, delegation, and the maintenance of a professional culture based on trust and mutual respect. Education and Experience Minimum 10 - 15 years (w/o Masters) or 8 - 12 years (with Master's) of relevant experience in biotech or pharmaceutical industry Validation experience with multiple therapeutic modalities (e.g. API, solid dosage, biologics, gene therapies, drug/device combination products) is required. Must be familiar with EMA and FDA validation requirements, including Lifecycle Model. Lean Six Sigma training/certification is preferred The base salary range for this role is $173,200 to $216,500. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Confidential Data: All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential. Compliance: Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time. Sumitomo Pharma America (SMPA) is an Equal Employment Opportunity (EEO) employer Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny.. Here's what you'll do Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors. Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans. Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value. Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals. Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions. Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk. Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback. Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education. Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities. Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation. External representation: Represent Eventeny at customer events, conferences, and industry panels. Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams. Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions. Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards. Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions. Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter. Here's what we are looking for Bachelor's or Master's degree in business or related field (MBA preferred) 8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success Experience owning customer journey strategy and operational delivery Proven leadership in hiring, coaching, and developing managers Strategic thinker with experience scaling support, success, or account functions Empathetic communicator with strong executive presence and cross-functional influence Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs Strong financial acumen and experience managing departmental budgets Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms Experience overseeing complex customer relationships and renewals Proven ability to lead change and manage through ambiguity Passion for the event industry and alignment with Eventeny's mission Benefits of Working for Us Flexible schedule - work around your life and your needs; we don't count your hours. Unlimited Paid Time Off - yes, really! Fully remote. Comprehensive health insurance. Vision and dental insurance. Group life Insurance. Quarterly employee bonuses. 401K retirement plan. Yearly company retreat. Potential for customer event access. Company-provided laptop and general office supplies. Compensation This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Cordance is a software company that acquires and accelerates the growth of vertically-focused, B2B SaaS companies by investing in their products, processes, and people - for the long-term. Our community of experienced operators and subject-matter experts provide go-to-market leadership, operational excellence, and financial rigor to help acquired companies realize their full potential. Position Overview The Business Unit (BU) President at Cordance is the strategic and operational leader of their business unit, serving as both its product and market authority and its executive anchor. As the P&L owner, the President is accountable for setting strategy, driving disciplined growth, and ensuring scalable and efficient operations. This role requires a leader with deep industry expertise, sharp understanding of customer needs, and the ability to balance long-term vision with hands-on execution. The President will define and execute the go-to-market strategy, shape the product roadmap, establish the annual operating plan, and oversee resources and budgets to deliver sustainable business performance. They will champion customer experience, guide product strategy and engineering execution, and embed best practices in sales, pricing, packaging, customer success, and operational excellence. As the primary external face of the BU to customers, strategic partners, and the broader industry, the President will engage deeply with stakeholders while mentoring internal teams, fostering a culture of accountability and innovation, and building high-performance organizations aligned with Cordance's long-term objectives. Key Responsibilities Strategic Leadership & Market Expertise Serve as the primary product and market expert for the BU, with deep knowledge of customer needs, industry trends, and competitive dynamics. Define and own the BU's vision, objectives, and long-term growth strategy, aligning with Cordance's portfolio priorities. Develop and execute the annual operating plan and multi-year investment model, ensuring financial rigor and sustainable results. Own full P&L responsibility, balancing growth initiatives with disciplined cost management. Go-to-Market (GTM) & Product Strategy Lead BU go-to-market strategy, including demand generation, sales execution, and revenue expansion. Shape the product roadmap in alignment with market opportunities, customer feedback, and Cordance's strategic framework. Partner with Cordance operations to embed best practices in pricing, packaging, customer success, and GTM execution. Act as the external face of the BU and Cordance to customers, partners, and industry stakeholders. Integration & Operational Execution Take ownership of integration strategies for newly acquired businesses, including: Systems integration (data, platforms, shared services) GTM integration (messaging, demand gen, sales alignment) People integration (onboarding, organizational readiness, culture alignment) Ensure milestones are met, risks are managed, and value creation targets are achieved during and after integration. Drive operational excellence across engineering, product delivery, and customer-facing teams. Team & People Leadership Build, lead, and mentor high-performing teams that embody accountability, innovation, and collaboration. Foster a culture of growth, customer obsession, and operational discipline within the BU. Develop leadership talent and ensure organizational structures scale with business growth. Serve as the primary external and internal leader for the BU, representing Cordance with employees, customers, partners, and within the broader industry ecosystem. Required Qualifications Proven experience as a President, General Manager, or senior P&L leader in a SaaS or B2B software environment. Deep expertise in go-to-market strategy, product strategy, and customer success within a vertical SaaS or B2B context. Strong track record of driving disciplined growth, scaling operations, and managing multi-million-dollar P&Ls. Demonstrated ability to lead post-acquisition integrations, including systems, people, and GTM alignment. Exceptional leadership skills with a focus on building teams, mentoring talent, and fostering accountability. Strong financial and operational acumen, with the ability to balance long-term strategic vision and short-term execution. Excellent communication, relationship-building, and stakeholder management skills. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement : Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: **************************************