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Operations Director remote jobs

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  • Director of Customer Operations [32361]

    Stealth Company

    Remote job

    Transformational leadership role at a venture-backed SaaS startup (TenOneTen Ventures, Jason Calacanis) Fully remote, full benefits package and stock options Competitive compensation: $140K-$160K + equity, unlimited PTO, wellness incentives, full health coverage A pivotal role owning the evolution of our Customer Success org-from strong foundation to enterprise-grade operation We're a fast-growing, venture-backed startup on a mission to transform how the $20T+ global retail sector collaborates, executes, and rewards performance. Our investors include TenOneTen Ventures, the creator of Google AdSense, and Jason Calacanis. 🧠 About the Role We're hiring a Director of Customer Success to lead, modernize, and scale our existing CS organization. With a team of ~10 experienced CSMs and support specialists already in place, this role isn't about building from scratch-it's about elevating and transforming a strong foundation into a high-performing, product-aligned, data-informed function. You'll lead a comprehensive overhaul of our customer journey, onboarding experience, success processes, internal tooling, and CS analytics infrastructure. This includes developing systems for cross-functional visibility (Product, Engineering, Sales), driving improved analytics and admin reporting, and ensuring white-glove onboarding and lifecycle management. This is a strategic leadership role with high autonomy, deep impact, and clear executive support. 🛠️ What You'll Do Lead and elevate a Customer Success team of ~10 (CSMs, support, onboarding specialists) across multiple customer segments Redesign and optimize onboarding, engagement, retention, and expansion workflows, with a focus on high-touch, account-based models Implement scalable systems and dashboards to improve reporting, performance analytics, account health visibility, and retention forecasting Drive tighter alignment between CS and Product by systematizing feedback loops, usage insights, and strategic account input Build a robust set of playbooks, SLAs, and KPIs across the customer lifecycle to ensure CS becomes a predictable, high-performing engine Serve as an executive voice for the customer, regularly collaborating with Product, Engineering, and RevOps Guide tooling decisions and integrations across Hubspot, Intercom, analytics platforms, and internal admin systems Own key outcomes like NRR, time-to-value, onboarding conversion, CSAT, and churn reduction Requirements 6-10+ years in Customer Success or Account Management, including 2-4+ years leading and scaling teams in an early stage B2B SaaS company Deep experience overhauling CS functions-processes, reporting, playbooks, org structure-not just maintaining Proven ability to lead cross-functional initiatives involving Product, Engineering, and Data teams Passionate about building systems and structure: internal dashboards, forecasting, segmentation, usage visibility Experience supporting high-touch SaaS implementations, preferably with white-glove onboarding for enterprise or mid-market clients Confident operating in early-stage, high-growth environments where structure is evolving and velocity is high Exceptional written and verbal communicator; clear, precise, and persuasive with stakeholders at all levels Tech-savvy: fluent in tools like Hubspot, Intercom, Notion, and product analytics platforms (Mixpanel, etc.) 🌿 Bonus Points For: Background in POS-integrated SaaS or industries like cannabis, CPG, hospitality, or retail tech Experience managing CS + Support hybrid orgs Firsthand experience as a frontline worker (budtender, server, retail associate) Familiarity with CS forecasting models and retention/churn analytics frameworks Benefits Salary Range: $140,000-$160,000 + significant equity package Unlimited PTO + flexible work schedule Health Benefits: Full medical, dental, and vision coverage Wellness Stipends + mental health resources Remote First: Work anywhere in the U.S. Team Retreats: Company-sponsored gatherings twice a year Ongoing Development: Resources for personal and professional growth
    $140k-160k yearly 6d ago
  • Senior Director Actuarial Consulting - Medicare

    Optum 4.4company rating

    Remote job

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This job role as the Senior Director Actuarial Consulting is in the Optum Advisory and Implementations business unit under the Government Programs Actuarial (GPA) consulting practice. The GPA practice focuses on providing actuarial consulting services to Medicare and Medicaid payers. This actuarial consulting practice competes with other traditional actuarial consulting organizations in the industry. The GPA practice primarily works with non-United Health Group payer entities and focuses on creating top-tier actuarial solutions for its customers. Since this job is a consultative role, work responsibilities will vary based on customer needs. GPA is seeking an experienced actuarial expert who can leverage their broad industry experience to lead teams in the execution of a variety of strategic, actuarial, and consulting activities within Optum's Payer Advisory Practice, largely focused on public programs for Medicare, Medicaid, and Dual-Eligible populations. This role will establish, maintain, and own relationships with payer clients and execute against projects around various Actuarial products/services, as well as other Optum healthcare offerings relevant to their business needs. This role is a senior level role with sales, client management, and people leadership responsibilities. This role is critical to driving the growth and quality delivery of existing client relationships. This role is critical in driving the development of new client relationships. It will provide guidance and leadership to other actuarial staff in a professional and diligent manner to drive growth for the GPA practice. This role also requires coordination with multiple areas of Optum and United Healthcare to bring the best and most appropriate services to our customers. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Bachelor's degree ASA or FSA designation 13+ years of actuarial experience 7+ years of experience managing and providing work direction to a team 5+ years of work experience in an actuarial consulting organization Preferred Qualifications: Experience being engaged in committees and delivered presentations at various actuarial and healthcare organizations/conferences, including the Society of Actuaries, AHIP, Conference of Consulting Actuaries, RISE, and others Consulting experience, including project management and consultative business development Experience working in the Medicare/Medicaid health care industry Experience selling at least $1M in consultative services *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy The salary range for this role is $150,200 to $288,500 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
    $150.2k-288.5k yearly 1d ago
  • Operations Manager

    Teero

    Remote job

    Are you ready to own and scale the future of the US dental industry? Teero is seeking exceptionally driven Operations Managers to spearhead our expansion across multiple territories in the United States. If you're a proven operator who thrives on ownership, isn't afraid of the phones, and wants to build something extraordinary, we want you on our team. About Teero Teero is transforming the US dental industry through cutting-edge software solutions that make running a practice easier, more efficient, and primed for growth. Our first product, an innovative staffing platform, is experiencing explosive growth across the United States, and we're just getting started. Having raised our Series A in 2024, we're rapidly scaling our core platform while preparing to launch exciting new product lines in 2025. About the Role As an Operations Manager at Teero, you'll own and scale multiple territories across the United States, modeled after Uber's early Operations Manager and General Manager roles. You'll have complete P&L responsibility for your territories and serve as the driving force behind our expansion. This isn't just an execution role - you're the CEO of your territories, responsible for everything from growth to profitability. We're Direct About What We're Looking For: 2-8 years of experience with a track record of excellence in any of these backgrounds: Former consultants or bankers who want to build something real Early-stage startup operators who've worn multiple hats Exceptional dental practice managers (bonus if you're also a hygienist) who run a tight ship Former entrepreneurs who understand the hustle Comfort with the phones - you'll be building relationships with dental offices and hygienists Problem-solver who can handle immediate issues while building scalable solutions Not afraid of nights and weekends - this isn't a 9-to-5 role Highly competitive with a burning desire to make Teero #1 across the US What You'll own Core operations Full ownership of 5-15 territories (depending on size) Drive growth and profitability metrics Make strategic investment decisions and execute on them Launch and scale new markets Account Management Build and maintain relationships with dental offices and hygienists Provide high-touch support while developing scalable solutions Prioritize effectively across multiple stakeholders Create processes that allow us to grow faster than our headcount Product Innovation Partner with our tech team to identify and solve scaling challenges Transform front-line insights into product requirements Identify the next burning problems beyond staffing that we can solve for dental practices What You Bring to the Table Required Proven track record of excellence in a high-intensity role Outstanding problem-solving abilities Strong analytical skills for P&L management Exceptional communication and relationship-building capabilities Self-motivated with ability to thrive in ambiguous environments Demonstrated ability to build and optimize scalable processes High standards in everything you do - never satisfied with "good enough" Nice to have Experience in marketplace or staffing businesses Knowledge of the dental industry Background in operations at high-growth startups This Role is NOT for You If You're looking for a standard 9-to-5 job or strict work-life separation You prefer stable, well-defined roles with clear boundaries You're uncomfortable with ambiguity and rapid change You're not excited about wearing multiple hats and doing whatever it takes You don't enjoy being on the phones What We Offer Direct reporting line to our CEO and Co-founder, Nate True ownership and autonomy - you're the CEO of your territories Significant equity package - as we succeed, your stake could translate into life-changing sums Unlimited growth potential - expand your territory coverage as you scale Frequent trips to Amsterdam to collaborate with our tech team and founders Remote work flexibility with the impact of a fast-growing startup About the Team We're a compact, powerhouse team led by our co-founders Nate and Christian, former Uber executives who launched and scaled multiple product lines across the globe. Both grew up in dental families and maintain deep connections throughout the industry, giving us connections and insights to build faster. Our team brings together early employees from Uber, Adyen, Yandex, and Google - seasoned engineers and operators who've built and scaled tech platforms from the ground up. We value people who take ownership and don't make excuses, who constantly raise the bar by improving on what came before them, and who lead with empathy by seeing challenges through the eyes of our dental practices, professionals, and team members. Ready to sink your teeth into this exciting opportunity? Apply now and join us in revolutionizing the dental industry.
    $50k-87k yearly est. 14d ago
  • Operations Manager

    DB&A-Dewolff, Boberg & Associates, Inc. 3.5company rating

    Remote job

    With over 37 years of cross-industry management consulting experience, DeWolff, Boberg & Associates has successfully provided services to a variety of clients worldwide and has conducted over 700 projects in 20 countries. Management Consultants gain exposure to Fortune 500 companies in various industries and work side by side, “on the floor”, coaching frontline managers and supervisors in behavioral changes that drive sustainable performance and financial improvements. Armed with training in our proven methodology and the knowledge gained as previous business leaders, Management Consultants customize solutions for our client's existing people, processes and business environments to help them achieve dramatic improvements in productivity, quality, service and profitability. This position requires 100% weekly, Sunday-Friday travel to designated project locations. We focus on implementation and transformational change and deliver value by: Professionally service client organizations to solve business issues, create value, maximize growth and improve overall performance for sustainability Quickly become familiar with client business challenges and technologies to understand the environment for behavioral changes Gather, organize and analyze data regarding key business drivers to present information in a manner that is meaningful to clients by using metrics and analytics to guide organizational decision-making Thoroughly understand client resource utilization to identify waste in time and resources to provide operational and performance improvement opportunities Openly, respectfully and professionally discuss business and organizational shortcomings with clients to provide valuable feedback and influence solutions for long-term sustainability Empower frontline accountability of actions, roles and responsibilities by guiding clients through self-explorations of their business segments and staff utilization Collaborate with frontline leaders on a daily basis to improve leadership and management behaviors Effectively coach clients to approach their business issues as forward thinkers to exude confidence for improving behaviors and process efficiencies Assist the client with tool building and/or modification Foster a spirit of teamwork and unity among project team members that allows for healthy disagreements - expeditiously resolve conflicts by approaching with positive cohesiveness, supportiveness and working effectively together to enable the overall team to succeed Travel and Per Diem: All travel reward points and air miles earned personally belong to each Management Consultant and can be used as preferred Weekend travel flexibility including company paid companion flights or other city destination accommodations All employees are eligible to receive a pre-tax biweekly travel reimbursement per diem while working at a client site provided they stay at project site hotel A pre-tax biweekly allowance is included for parking and transportation fare to and from employees' home airport Benefits: DB&A has a competitive benefits package and offers 2 plan options that pays 100% of medical premiums for employee Medical, dental, vision, short & long-term disability Insurance, FSA, 401(k) Two weeks paid vacation + one week paid PTO + paid year-end holiday closure Advancement Opportunities: At DB&A, our people are our greatest asset which is why we believe strongly in the internal growth and development of our employees. As a Management Consultant, individuals have the opportunity to drive their careers based on performance and contributions. We offer a three-tier Consultant Career Track and a Project Manager Career Track with the ability to advance directly from Senior Consultant to Project Manager. As a Project Manager, there is also upward potential to become a Chief of Operations and/or a Shareholder of DB&A. Our remarkable team consists of highly competitive and committed business professionals who are passionate about building life-long rewarding careers with us. Professional Requirements: Bachelor's Degree in Business, Management, Engineering or related field Minimum of 5 years of direct supervision and management experience (Manufacturing, Distribution or Engineering industries preferred) Demonstrated ability to manage conflict, build consensus and facilitate problem-solving and collaboration amongst cross functional teams Strong observation, analytical, numerical reasoning, business acumen and leadership skills Strong facilitation skills and ability to build relationships and interface with clients at all levels of the organization Ability to balance delivery of results, problem solving and client management Ability to juggle many responsibilities at one time to effectively partner with clients throughout the project lifecycle Develop a high level of personal and professional credibility with all levels of the organization and external client Ability to adapt to fast-paced, high pressure and changing environments Exceptional communication (verbal, written and presentation) skills Ability to succeed in a team environment and deliver/receive daily constructive feedback Advanced proficiency in MS Office Suite specifically Excel Ability to pass a pre-employment background, criminal, financial/credit and drug screening The Equal Employment Opportunity Policy of this corporation is to provide a fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Our corporation hires and promotes individuals solely on the basis of their qualifications for the job to be filled. This corporation believes that all employees should be provided with a work environment which enables each team member to be productive and to work to the best of his/her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.
    $63k-98k yearly est. 10d ago
  • Senior Director, Client Delivery and Implementation

    Maven Clinic 4.2company rating

    Remote job

    Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for a strategic and tactical operator to join our leadership team as Senior Director, Client Delivery. This is a high-impact role at the intersection of people leadership and operational excellence. In this role, you will lead and scale Maven's client implementation function across both direct employer and payer partnerships. You'll oversee a high-performing team responsible for launching clients onto the Maven platform, delivering a best-in-class experience and setting the foundation for long-term success. You will define and drive the strategy, execution, and outcomes of client delivery, working cross-functionally with Sales, Client Success, Product, Engineering, Marketing, and Data to lead efficient, high-quality implementations that embody Maven's commitment to care and continuous improvement. Reporting to the Vice President of Payment Operations, this is a highly strategic role. We're seeking a leader who thrives in fast-paced environments, brings a systems-thinking mindset, and is deeply motivated by improving client outcomes and team performance. As Senior Director of Client Delivery at Maven, you will: Set the strategic vision for client delivery and implementation, ensuring alignment with Maven's growth goals and operational scalability Lead and inspire a 10-person team, including people managers - fostering a culture rooted in empathy, accountability, and high performance Oversee the end-to-end implementation lifecycle for complex employer and health plan clients, ensuring timelines, integrations, configurations, and onboarding experiences exceed expectations Drive operational excellence through process optimization, standardization, and automation Develop scalable frameworks, playbooks, and reporting mechanisms to support predictable, repeatable, and high-quality client launches and ongoing client operational support Collaborate cross-functionally to influence product roadmaps, advocate for client needs, and ensure seamless integration and data transfer Proactively identify risks and opportunities, championing best practices and continuous improvement across the organization Serve as a thought leader, staying ahead of trends in digital health delivery and employer benefits strategy We're looking for you to bring: Proven leadership experience: 10+ years in client delivery, operations, or program management within healthcare or digital health, with a track record of leading organizations and managing other people leaders Industry experience: Background in healthcare, digital health, insurance, or health tech required. Must also have a deep understanding of the healthcare ecosystem, including plan structures, benefits platforms, and digital health integrations Operational excellence: A process-oriented mindset, with strong systems thinking and the ability to translate strategy into scalable, repeatable execution Cross-functional collaboration: Demonstrated success influencing without authority and delivering results in matrixed environments, including deep experience working with product and engineering partners Culture shaper: You care deeply about team engagement, and building a team of accountability and high performance The base salary range for this role is $213,000-$250,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.
    $213k-250k yearly 17d ago
  • Director of Strategic Growth, Oil &Gas Vertical Business

    Neudesic, An IBM Company

    Remote job

    About Neudesic Passion for technology drives us, but it's innovation that defines us . From design to development and support to management, Neudesic offers decades of experience, proven frameworks, and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster. What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, Disciplined to the core, Innovative by nature, committed to a Team, and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you. As a member of Neudesic's senior leadership team, you will make key contributions to the development and success of the Oil & Gas vertical business unit. You will be working in a collaborative environment in the following key areas: Strategic Industry Leadership: A solid understanding of the industry and economic trends, regulatory and compliance requirements, technological advancements and impact, and the competitive landscape. Ability to evaluate clients' strengths and weaknesses across multiple functions and business units such as operations, finance, marketing, human resources, and IT etc. across multiple domain areas and business models. Forward-thinking understanding of industry trends and challenges to develop POV on solutions to enable client's business strategy. Client Relationship Management: Develop strong relationships with clients, understanding their needs, expectations, and long-term objectives to deliver tailored solutions to enable their business strategies. Serve as a trusted advisor to clients, providing expert guidance and insights to address business (industry specific) challenges. Act as the Neudesic Executive Sponsor for key client accounts, ensuring high client satisfaction and retention. Demand Generation and Sales Enablement: Collaborate with alliances, marketing, and regional Market Account Teams to develop/implement effective strategies for client acquisition and expansion. Lead business development efforts, including prospecting, client meetings, and proposal development. Develop and nurture relationships with alliance partners and industry leaders to generate new business opportunities and drive revenue growth. Lead account planning for key accounts to identify new growth opportunities for existing clients and drive initiatives to expand Neudesic's footprint. Portfolio Management: Provide leadership, ensuring effective project delivery, leading to client success and exceptional experience. Oversee PNL management activities, including budgeting, forecasting, resource allocation, gross margin, and risk management to drive portfolio growth. Monitor key performance indicators (KPIs) and financial metrics to track portfolio performance and identify areas for improvement. Leadership Development: Inspire a high-performing team of consultants, fostering a culture of teaming, innovation, and excellence. Provide mentorship, coaching, and professional development opportunities to team members to support career progression. Public Speaking and Thought Leadership experience Innovation and Technology Partnership: Partner with innovation teams to provide research, insights, and trends for innovation and development initiatives denoted within the vertical. Develop mechanisms for clients to readily adapt to emerging technologies and methodologies. Collaborate with technical and product development teams to drive innovation based on market needs and client feedback. Maintain a thorough understanding of Neudesic's capabilities and offerings to effectively integrate solutions into client-specific needs and challenges. Leverage Neudesic's technological strengths to enhance and maximize the effectiveness of customized solutions and strategic points of view developed for clients. Ensure seamless integration of Neudesic's technologies with existing client systems and platforms, focusing on minimizing disruption and maximizing operational efficiency and value delivery. Additional Skills, Competencies & Requirements: BA or BS degree from an accredited college or university required, MBA or similar preferred. 6 years of traditional management consulting experience 5 years of experience at a leading consulting firm Financial and risk analysis Strategic planning and analysis Highly effective problem solving and analytical skills Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives, and rapidly changing priorities Experienced, persuasive, and effective communicator, both verbal and written Ability to travel up to 25% Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team's management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location. Please be aware of phishing scams involving fraudulent career recruiting and fictitious job postings; visit our Phishing Scams page to learn more. Neudesic is an Equal Opportunity Employer All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ***************************************************
    $82k-131k yearly est. 10d ago
  • Deputy Director/Supervising Attorney, BKLYN-Preserving Affordable Housing

    Brooklyn Legal Services Corporation A 3.1company rating

    Remote job

    Job DescriptionSalary: Since 1968, Build Up Justice NYC has provided free legal services for low income residents of Brooklyn, pursuing neighborhood-based mission of justice, empowerment and community development. We work in collaboration with an extraordinary coalition of neighborhood organizations throughout Brooklyn and their tenant and community organizers in order to preserve and expand affordable housing for lower income residents. The work also involves representing low-income tenant associations confronting landlords harassing low-income residents and seeking to vacate buildings; individuals and families facing eviction; low-income tenant co-ops seeking to reinforce and sustain themselves; community institutions facing closures or adverse actions due to extraordinary market pressures and neighborhood displacement; low-income tenants in fair housing litigation; as well as community groups involved in struggles against pervasive housing discrimination, neighborhood segregation, and other issues critically affecting the future of their communities. The Opportunity: Build Up Justice NYC seeks a Deputy Director/Attorney to join its Brooklyn Preserving Affordable Housing Program who will represent low-income tenants in Brooklyn facing eviction in court and before administrative agencies and bringing affirmative litigation. They will handle a full caseload of representation non-payment, holdover, HP, 7A, and harassment proceedings in Housing Court in addition to managing grant reporting and ensuring deliverables are met amongst other tasks. The Deputy Director will supervise law fellows/externs and student interns as well as staff attorneys. They will participate in case review meetings pro-bono collaborations and community outreach events. To be successful in this role, you must have Admission to the bar of the State of New York with a minimum of five years experience representing clients in the public sector, low income tenant groups and community organizations. In addition you must have supervised staff attorneys and paralegals and a passion for social justice and helping and representing clients individually and in low-income tenant groups. As a valued team member, you will have a client-based focus and a commitment to diversity, equity, and inclusion. The most important competencies for the role are: Experience supervising a team of attorneys, paralegals and administrative staff; Experience working with clients in the public sector, low-income tenant groups, community organizations and/or coalitions; Demonstrated ability to interact effectively with client/tenants of different races, ethnicities, ages, and sexual orientations in a multicultural environment; An understanding of the Citys housing market and/or experience in housing law practice; Ability to work independently with strong motivation, to manage a high case load, to meet deadlines, and to be flexible; Have excellent legal writing, litigation and advocacy skills; Experience writing narrative reports for grant and contracts and to generate and monitor case metrics for quantitative contract reporting; Computer proficiency sufficient to independently review and generate materials relevant to the position as well as track client information in our database, prepare reports for grantors, attend meetings, and perform administrative tasks related to the work, such as timekeeping and case notes; Demonstrated ability to publish articles effectively advocating on behalf of clients and Build Up Justice NYC; Language proficiency relevant to our clients, especially Spanish; and Willingness, desire, and ability to attend evening meetings. Compensation & Benefits Annual salary $110,000-130,000, dependent on years of experience. Benefits highlights - employer paid health insurance; 27 days annual vacation, employer contribution to 401(k); and paid parental leave. To Apply If you are interested in this position, you must submit your resume and a cover letter telling us why your experiences would make you a good fit for thisrole.This position is hybrid in-office/remote work position. Build Up Justice NYC is a diverse team that is committed to recruiting, supporting, retaining, and promoting a talented staff with diverse backgrounds and experiences that share the organization's commitment to racial, economic and social justice. At Build Up Justice NYC, diversity encompasses a variety of characteristics, lifestyles, and perspectives, including race, ethnicity, national origin, religion, gender, sexual orientation, gender identity, age, education, disability, socio-economic status, and family status. We firmly believe that a diverse, equitable and inclusive environment is essential to both the quality of our client services and the personal satisfaction of our staff. W e encourage applicants of diverse backgrounds to apply, including women, people of color, immigrants, people with disabilities, LGBTQ people, people from low-income backgrounds, and with lived experiences in the communities we serve.All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.
    $110k-130k yearly 13d ago
  • Generl Liability Partner - New York (275/o)

    Denovo Review 4.5company rating

    Remote job

    Job DescriptionMulti-practice, fast-growing law firm with more than 14 locations throughout Florida and the United States is looking for an ambitious and motivated General Liability Defense Litigation Partner at their New York Office. This person will be responsible for managing a high-volume caseload of complex litigation cases and providing legal representation to our clients. This position offers hybrid and fully remote options. It is a plus if the candidate is barred in both New York and New Jersey. Qualifications: 5-7 Years of practice experience. Juris Doctor Degree from an accredited Law School. New York and New Jersey License to practice in good standing. Excellent academic and professional credentials. Benefits Include: Competitive Salary with Yearly BONUS! Company Paid PPO Health Insurance + Dental & Vision Options Generous Paid Time Off + Floating Holiday and Mental Health Day 401K Retirement with Employer Match Diverse, Equal & Inclusive Work Environment Continued Support & Professional Career Development #Promote
    $108k-211k yearly est. 38d ago
  • Director of Field Operations - North Central Region

    National Wild Turkey Federation 4.4company rating

    Remote job

    Title: Director of Field Operations Full-Time or Part-time: Full-time Department: Fundraising Reports To: National Director of Event Fundraising Employment Category: Salary/Exempt This position is responsible for managing volunteer relations and overall fundraising operations conducted by the Regional Directors, through membership development, State and Local Chapter development, and all fundraising events with an expectation of region revenue growth. Responsible for managing an area budget in order to meet overall NWTF goals, objectives and utilization of funds. Responsible for developing a team through training and mentorship. Assist Regional Directors, Field Conservation Staff, Development Staff, State and Local volunteers to accomplish the mission delivery. Provide leadership, support, guidance, and foster forward thinking to the team with the goal of achieving operational excellence. Supervisory Responsibilities: * Recruits, interviews, hires, and trains new staff. * Oversees the daily workflow of the department. * Provides constructive and timely performance evaluations. * Handles discipline and termination of employees in accordance with company policy. Duties and Responsibilities: * Lead and develop a high performing sales team * Create new successful fundraising events * Recruit high performing team members * Train team and incorporate best practices for membership collection and Event Management System * Inspire and develop new fundraising concepts and events * Manage an annual budget for Area including fundraising net revenue and associated expenses. * Ensures Area compliance within the NWTF established guidelines, and policies. * Oversee volunteer relations, recruitment, and Chapter development at all levels within the Area. * Implement and manage best practices approach to fundraising in Area. * Responsible for staffing, performance review and communication, and establishing operational and development plans for Regional Directors in Area. * Assist Regional Directors with State Board development to align with the mission of the organization. * Work with regional staff and volunteer leadership to resolve issues that arise within the region regarding volunteer/member complaints or concerns. * Maintain communication with Regional Directors, through conference calls, email, one-on-one, etc. * Acts as the primary field representative of the organization to promote NWTF, its mission, and initiatives to direct reports, NWTF members, the general public, media, and other organizations in assigned Area. * Performs and/or provides oversight to additional long term assignments as directed by the Senior Director of Event Fundraising. * Promotes collaboration between all departments Field Operations, Development, Headquarters, and Conservation. * Attend annual NWTF Convention, regional meetings and training opportunities, as necessary. * Performs other related duties as assigned. Requirements Required Skills/Abilities: * Experience in successfully establishing and managing budgets and goals * Ability to analyze financial reports and documents * Strong organizational skills and attention to detail * Ability to manage and meet deadlines * Excellent communication skills, written and verbal * Proven leadership motivational skills * Knowledge and experience using Microsoft Office applications, Google Docs, etc. * Excellent people skills, ability to interact with all personality types * Creativity to maximize fundraising abilities * Passion for wildlife, conservation, and hunting heritage * Must be able to travel for extended periods of time * Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and problem-solving skills. * Strong supervisory and leadership skills. * Ability to prioritize tasks and to delegate them when appropriate. * Ability to function well in a high-paced and at times stressful environment. * Proficient with Microsoft Office Suite or related software. Education and Experience: * Bachelor's Degree in Business/Marketing or equivalent experience in Sales, Marketing or Management Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift and carry up to 25 pounds at times. * Able to stand for prolonged periods of times. Remote Status: * Position can work remotely. Salary Description $125,000.00 Annually
    $125k yearly 13d ago
  • Director of Customer Success - PBM Remote - (Remote - US)

    Jobgether

    Remote job

    Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Director of Customer Success - PBM in the United States. We are looking for a strategic and experienced Director of Customer Success specializing in Pharmacy Benefit Management (PBM) to lead client engagement efforts across enterprise-level healthcare solutions. In this role, you'll serve as the go-to subject matter expert, guiding sophisticated clients through the PBM landscape with insight and clarity. You'll play a key role in supporting sales initiatives, designing impactful demos, contributing to RFPs, and aligning internal stakeholders to deliver best-in-class solutions. This is a cross-functional leadership position requiring deep PBM knowledge, strong communication skills, and a passion for improving healthcare outcomes through innovative technology. Accountabilities: Serve as the PBM subject matter expert during client meetings, workshops, and sales presentations Lead the development of customized demos and materials that clearly convey strategic value Support RFP responses and partner with marketing and sales enablement teams to align messaging Guide clients through technical evaluations, implementation processes, and optimization efforts Collaborate with internal teams to gather product feedback and ensure market relevance Conduct knowledge-sharing sessions to empower sales teams with critical insights and tools Monitor industry trends and apply insights to continuously refine PBM strategies and offerings Requirements Bachelor's degree in healthcare, technology, or a related field; advanced degree preferred 7+ years of experience in PBM, healthcare IT, or a related domain, with a focus on client engagement Deep understanding of PBM operations, healthcare data standards (EDI, HL7, FHIR), and compliance needs Exceptional presentation, communication, and interpersonal skills for both technical and non-technical audiences Proven ability to translate complex technical solutions into actionable business outcomes Experience supporting enterprise sales, proposal development, and cross-functional collaboration Preferred: background as a licensed pharmacist and familiarity with interoperability frameworks Benefits Competitive base salary of $185,000/year Comprehensive medical, dental, and vision coverage 401(k) retirement plan with company contribution Discretionary Time Off (DTO) policy for flexibility Access to a mission-driven, innovative team culture Opportunities for professional development and internal growth Fully remote work option within the United States Inclusive and supportive environment fostering work-life balance Jobgether hiring process disclaimer This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round. If you are among the top 5 candidates, you will be notified within 7 days. If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience. Thank you for your interest! #LI-CL1
    $185k yearly 60d+ ago
  • Director, Voice of the Customer

    Bill.com 4.0company rating

    Remote job

    Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another. ✨ Let's give businesses more time for what matters. BILL is seeking a visionary and strategic leader to serve as our Director, Voice of the Customer. In this role, you will own the end-to-end customer feedback journey, championing the voice of the customer (VoC) and transforming feedback into actionable insights that will contribute to enhancing our products, services, and customer experiences. As a key cross-functional leader, you will drive initiatives that ensure our customers are at the center of everything we do, leveraging data, collaboration, and innovation to deliver meaningful outcomes. Key Responsibilities Voice of the Customer (VoC): Build and lead a robust VoC program to capture customer feedback across all touchpoints, including surveys, escalations, support interactions, and/or other relevant sources. Insights to Action: Synthesize customer feedback into actionable insights and partner with Product, Engineering, Customer Success, and Marketing to drive enhancements that improve customer satisfaction and loyalty. Strategic Leadership: Define and execute a comprehensive customer strategy that aligns with business objectives and promotes a customer-centric culture. Team Leadership: Build, manage, and mentor a high-performing team to execute VoC initiatives, manage escalations, and drive customer-centric improvements. Stakeholder Collaboration: Act as the customer's advocate in cross-functional meetings, ensuring their needs and feedback are represented in decision-making processes. Data-Driven Analysis: Leverage customer support data, Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction (CSAT) and other key metrics to identify trends, predict challenges, and prioritize solutions. Escalation Management: Oversee escalations with a focus on root cause analysis, resolution, and long-term preventative measures. Process Optimization: Lead efforts to streamline workflows, implement new technologies, and drive efficiency in capturing and acting on customer feedback. We'd love to chat if you have: 8+ years of customer service or customer experience (CX) with a strong focus on VoC initiatives. 4+ years of people and team management experience in customer experience or related areas Proven ability to turn customer insights into impactful business decisions. Experience scaling teams and processes in high-growth, customer-centric organizations. Strong understanding of customer support and experience metrics, including NPS, CSAT, and CES. Expertise in operational planning, including resource allocation, workflow design, and cross-functional coordination. Proficient in CRM/CSM platforms and data visualization tools (e.g., Tableau, Looker). Bachelor's degree required Preferred qualifications: Excellent strategic, analytical, and communication skills with the ability to influence senior leadership. Advanced degree. Experience in a SaaS environment Visa Sponsorship: This position is not eligible for visa sponsorship. Candidates must be U.S. work authorized with no current or future sponsorship needs. This role is hybrid preferred, with in-office work expected Monday, Tuesday, and Thursday at either our Draper, UT or San Jose, CA locations. We strongly prefer candidates who live within 45 miles of either office or are willing to relocate by the start date. However, we are open to fully remote work for exceptional candidates based in the following states: Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington. #LI #evergreen Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), Boston, New York City, Seattle, Los Angeles city$172,600—$216,300 USDZone 2- CA (Non San Francisco Bay Area and Los Angeles City), Austin TX, Massachusetts (Non Boston)$155,400—$194,700 USDZone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina$146,700—$183,900 USD What's in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
    $146.7k-216.3k yearly 9d ago
  • Director, Claims Operations

    Virginpulse 4.1company rating

    Remote job

    Now is the time to join us! We're Personify Health. We're the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities Who are you? The Director of Claims Operations identify opportunities for improvement, create operational and change management plans to be rolled out to out claim processing teams. In addition, they will manage and direct several of the high-risk operational claims teams. This is an integral leadership role that has an enormous impact on various team members and our rapidly growing organization. The Claims Operations Director will play a critical role in enhancing the efficiency and effectiveness of claims processes. By employing a systematic approach and developing as well as deploying best practices, this leader will enable a culture of continuous improvement of operations. In this role you will wear many hats, but your knowledge will be essential in the following: Manage and develop a team of high risk claims examiners, special situations as centers of excellence and guide supervisory staff through education, experience and motivation which contributes towards success. Have a detailed and organized work plan and to assign duties, responsibilities, and scope of authority. Maintains knowledge and implements procedures to comply with government regulations as it pertains specifically to Medicare, HIPAA, FMLA and any other regulation impacting claims. Reviews, refreshes, and standardizes procedures to improve efficiency and enable excellence. Coach and guide team members for client, process, and best practices through training, tools, and team governance. Maintains knowledge of government regulations as it pertains to claims payments and recognized claims standards. Conduct Reviews and ensure documentation for compliance to production standards in terms of quality, quantity, and documentation. Overall Inter personnel guidance and coordination. Talent Assessment, Recognition and Review as well as Succession Planning Identify and develop an organization of high-risk special work packages for maximum efficiency as well as effectiveness. Coordinates the handling and release of pended claims, claims that exceed monetary authority, claims with special handling instructions and claims which exceed specific reinsurance levels. Troubleshoots claims mistaken payment and problem inquiries. Review aggregate reinsurance audits and follows the High Dollar Matrix for RACI ownership. Assists and coordinates with various resources for fraud claims/providers. Acts as the liaison for the organizations legal department. Coordinates the handling of Medicare Supplement Recovery Payments with CMS and the Department of Treasury. Coordinates and assists with documentation for responses to lawsuits as well as Department of Labor request. Responds to correspondence regarding lawsuits, insurance complaints, audits and inquiries requiring management attention. Investigates and responds to letters of inquiry from the plans, providers, networks, and government agencies. Drive a minimal defect backlog through partnership with technology and vendor partners. Involvement in Request for Proposal (RFP's) for new business as needed both for consultative and logistical support. Balances the need for growth, retention, and profit to meet corporate objectives. Oversees new business implementations and other mission critical rollouts. Confers with project personnel to provide technical advice and to resolve problems. Coordinates the implementation and maintenance of electronic data interchange (EDI) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications What you bring to the Personify Health team: In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including: Bachelor's degree in business administration, Health Administration, or related field 10+ years of TPA experience specifically overseeing the Claims function Strong leadership skills and the ability to mentor and coach team members You also take pride in offering the following Core Skills, Competencies, and Characteristics: Highly organized and process oriented The ability to communicate with a variety of stakeholders and business leaders Ability to lead and inspire large, diverse teams. Strong knowledge of claims processing systems and regulatory requirements. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $145,000 to $158,00. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site. Application Deadline: Open until position is filled.
    $145k-158k yearly 28d ago
  • PDC Service Business Unit FSO Focal Director

    Applied Materials 4.5company rating

    Remote job

    Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible a Better Future. What We Offer Location: Rehovot,ISR, Santa Clara,CA At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. We are looking for a PDC Service Business Unit FSO Focal Director to join PDC Service Business Unit (SBU) Our Group: PDC Service Business Unit (SBU) is part of Applied Global Services (AGS); AGS is the partner for results. We are responsible for service products development and deploy advanced tools and AIx solutions to deliver long-term equipment value and the highest performance through service, equipment, and automation software. What's in it for you? This leadership role leads all aspects of service operations for the PDC SBU supporting the after-market business for Applied materials product group. The leader engages cross-functionally to deliver world class services to Applied Materials' customers in the semiconductor industry. This is an entrepreneurial high growth business opportunity within the Applied Global Services Business Unit. What you'll be doing: * Ownership and management of service execution to meet operational and financial commitments and drive continuous improvement strategy and execution (contract execution, NCs etc.) * Ownership for service value demonstration and partner of AGS Sales/BD/FSO in Warranty Conversion, Service retention and new service penetration * Ownership and management of service cost and drive continuous improvement strategy and execution (Quality, Productivity, Cost Avoidance, Volume Leverage etc.) * Ownership for service product and infrastructure adoption * Responsible for all aspects of operations performance of the PDC SBU including but not limited to Service product I&W, cost metrics/KPI tracking, delivery to plan and continuous improvement * Oversees and matrix influences all functions and partners to deliver to operations and supply chain KPIs supporting operating plan * Build strong teams and cross-functional engagement across multiple geographies & external partners including FSO, AGS Engineering, BU Ops, WWOPs, Finance, Legal etc. * Tool life Management service product ownership throughout Product Life Cycle - initiation, development, release, penetration and adoption * Partner with PDC and AGS stakeholders to develop End of Service strategy and drive Design Engineering Authority (DEA) transition and execution * Service readiness for PDC ICAPS products throughout product cycle What you should have? * Technical degree with minimum 10+ years of relevant experience. Operational experience servicing semiconductor markets, Metrology and Inspection products is a plus. * Customer focused - Strong business acumen with previous engineering experience * Extremely proactive and strong leadership by example, can lead/manage through ambiguity * Strong operations experience with a performance-based track record and productivity leadership experience. * Strong engineering, quality systems, program management background i.e. PMI, Lean, Six Sigma * Highly respected technical and operations focused leader * Experience with production line or manufacturing environment processes * Positive can-do hands-on entrepreneurial attitude that builds support for operational needs * Strong communication skills and interpersonal presence that extends confidence and humility * Experience building and delivering senior executive level presentations * Ability to effectively manage and deliver to multiple KPIs * Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (engineering, finance, quality, strategy, management) * Excellent time management and project management skills * Very good English * Interpersonal Skills: * Negotiates, influences and collaborates with senior executives both internally and with customer organizations; exercises sensitivity to the audience. * Understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
    $129k-167k yearly est. 11d ago
  • Administrative Operations Manager

    Hoppr

    Remote job

    : At HOPPR, we empower developers to build the next generation of AI medical imaging applications, with the goal of making clinical care and workflow optimization more accessible, efficient, and equitable within the healthcare systems they serve. Role Description: The Administrative Operations Manager serves in a cross-functional role supporting financial, operational, and administrative systems across teams and stakeholders. Reporting directly to the Chief Operating Officer (and indirectly to the Chief Financial Officer), this role manages payroll, assists with vendor management and expense reporting, expense management, DocuSign, vendor coordination and compliance. The position also supports sales operations with scheduling, and CRM oversight. Acting as an operational sales operations hub, the Administrative Operations Manager ensures accuracy, smooth payment cycles, deal flow, and workflow efficiency. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced, collaborative setting with strong judgment and communication skills. Key Responsibilities: Operations Scheduling & Meeting Coordination Manage scheduling across teams and external stakeholders including vendors, contractors, and investors. Distribute prepared agendas, materials, and follow-up to ensure alignment and accountability. Vendor & Contract Management Onboard new vendors, collect and upload compliance documents, and manage contracts and payment schedules. Maintain an active schedule of software licenses for renewal management. Document & Workflow Management Administer DocuSign (contracts, NDAs, tax forms), manage templates, and ensure secure execution and storage. Maintain organized digital documentation systems to support audit readiness in compliance with QMS and SOC II obligations. General Operations & Project Support Maintain up-to-date SOPs and support internal process improvements. Assist in planning and executing offsites, virtual meetings, and cross-functional initiatives. Handle sensitive information with confidentiality and proactively resolve operational issues. Finance Payroll & Contractor Management Process payroll (Gusto, ADP) accurately and timely, including collection of timesheets and processing changes and coordinating payroll changes with Human Resources. Maintain payroll records and ensure compliance with company policies and regulations. Onboard and manage 1099 contractors, including W-9 collection, payment tracking, and bill pay enrollment. Support year-end filings (e.g., 1099s) and respond to payroll inquiries. Expense Reporting Manage expense platforms (e.g., Bill.com, Expensify), ensuring timely submission, user onboarding, policy enforcement, and approvals. Review, code, and process vendor invoices; resolve discrepancies and support month-end close. Financial Administration Reconcile company expenses, credit card transactions, and vendor payments. Assist with month-end close, audits, budgeting, board reporting, and secure documentation management. Ensure compliance with financial policies, audit standards, and tax documentation. Commercial Commercial Operations Support Assist in processing contract documentation and maintain CRM data accuracy (Salesforce, HubSpot, NutShell, Zoho). Generate CRM-based reports for invoicing, forecasting, and pipeline tracking. Investor & Fundraising Coordination Schedule investor meetings, manage outreach logistics, and coordinate NDAs and data room access. Support the preparation of pitch decks, investor materials, and due diligence tracking. Track investor engagement and maintain up-to-date CRM records. Minimum Qualifications (Knowledge, Skills, and Abilities) Required: Bachelor's degree in Finance, Operations, or related field. 3+ years of experience in financial coordination, business operations, or administrative support. Experience supporting commercial or sales teams with tools, processes, and reporting. Direct experience with payroll systems (e.g., Gusto, ADP), expense platforms (e.g., Expensify, Ramp), and DocuSign. Experience managing CRM platforms (e.g., Salesforce, HubSpot) and working across departments. Highly organized, with excellent communication and documentation skills. Strong proficiency in productivity tools, including: Microsoft Outlook and Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint) Slack, Zoom, Asana, Notion, Expensify, and QuickBooks High degree of professionalism, discretion, and attention to detail. Anticipatory thinking with the ability to foresee and plan for the unexpected, particularly in scheduling and event coordination. Light travel as needed. Preferred: Experience supporting finance, administrative and/or legal operations. Background in SaaS, med tech, healthcare, in startup environments. Familiarity with financial tools or platforms such as Expensify, QuickBooks, or Bill.com. Proactive, solutions-oriented mindset with a strong sense of ownership. Essential Job Functions HOPPR is committed to providing reasonable accommodation to employees with disabilities, as required by law. We encourage those with disabilities to request accommodations if needed to perform the essential functions of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. Some travel is required. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit at a computer terminal for an extended period. Moderate noise (i.e., phone calls, online meetings, computer audio). What We Offer: A key role in a fast-growing startup with immense potential. An innovative, collaborative, and supportive work environment. Competitive salary and benefits package. HOPPR is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Important Note: This opportunity is open exclusively to US citizens and permanent residents. We kindly request that recruiters and agencies refrain from contacting Dr. Khan Siddiqui or any HOPPR team members directly regarding this role. Unrequested outreach from recruiters will not be entertained or responded to. Thank you for respecting this directive and helping us maintain a focused and efficient hiring process.
    $47k-72k yearly est. 16h ago
  • Director, Manufacturing Cost Accounting

    Ionis Pharmaceuticals Inc. 4.6company rating

    Remote job

    Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We're pioneers in RNA-targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. With multiple marketed medicines and a leading pipeline in neurology, cardiology and select areas of high patient needs, we continue to drive innovation in RNA therapies in addition to advancing new approaches in gene editing to provide greater value to patients and are well positioned financially to deliver on our strategic goals. At Ionis, we pride ourselves on cultivating a challenging, motivating and rewarding environment that fosters innovation and scientific excellence. We know that our success is a direct result of the exceptional talents and dedication of our employees. With an unprecedented opportunity to change the course of human health, we look to add diverse individuals, skill sets and perspectives to our exceptional team. We continue to invest time, money and energy into making our onsite, hybrid and remote work environments a place where solid and lasting relationships are built and where our culture and employees can thrive. We're building on our rich history, and we believe our greatest achievements are ahead of us. If you're passionate about the opportunity to have meaningful impact on patients in need, we invite you to apply and join us. Experience and contribute to our unique culture while you develop and expand your career! Director, Manufacturing Cost Accounting SUMMARY: We are seeking an experienced and strategic Director of Manufacturing Cost Accounting to join our Finance team. This role will be a critical member of the finance leadership group, directly managing two team members and partnering closely with manufacturing leadership. The Director will oversee cost accounting activities, support CMC operations, drive accurate forecasting, and contribute to strategic planning. The ideal candidate will have significant biotech and/or pharmaceutical industry experience, deep technical operations finance expertise, and a proven track record of direct team leadership. This role requires 25% travel to various sites. RESPONSIBILITIES: * Partner with senior management to establish and execute strategic plans and objectives for manufacturing finance. * Translate corporate strategy into actionable functional plans and guide execution within the cost accounting team. * Lead manufacturing cost accounting operations, ensuring accuracy, compliance, and operational effectiveness. * Own cost forecasting, variance analysis, inventory valuation, standard costing, and manufacturing reporting. * Work on complex technical operations finance issues where problems are not clearly defined, and standard principles may not fully apply. * Contribute to the development of organizational policies and ensure effective cascading of functional strategies. * Participate in the corporate development of methods, techniques, and evaluation criteria for financial projects, programs, and people. * Direct and mentor a team of two, providing career development, performance feedback, and functional leadership. * Manage and reconcile multiple stakeholder priorities to drive business results. * Ensure all departmental budgets and schedules meet corporate financial targets. * Participate in negotiations and interactions with senior management, executives, and key external partners, often on matters of strategic significance. * Make final decisions on cost accounting implementations and drive continuous improvement initiatives. * Lead cross-functional efforts with CMC, Supply Chain, and Manufacturing teams to align operational and financial objectives. * Mentor employees within the finance department and potentially across departments to build organizational capabilities. REQUIREMENTS: * Master's degree in accounting, Finance, Business, or related field with 12+ years of relevant experience; or Bachelor's degree with 15+ years of relevant experience. * 10+ years of direct technical operations finance experience in a biotech and/or pharmaceutical environment. * Strong previous CMC experience working closely with manufacturing teams. * Demonstrated experience managing and developing direct reports. * Deep expertise in manufacturing cost accounting, including standard costing, inventory accounting, and cost forecasting. * Proven ability to navigate and resolve complex, undefined issues with sound financial judgment. * Experience setting functional strategies and influencing organizational policy development. * Demonstrated success collaborating with senior leadership and external partners. * Exceptional written and verbal communication skills. * Advanced proficiency in financial systems (ERP, SAP, Oracle, or similar) and Excel. PREFFERED QUALIFICATIONS: * CPA, CMA, or MBA strongly preferred. * Experience supporting both clinical and commercial manufacturing operations. * Background in scaling finance operations to support growth phases (e.g., transition from clinical to commercial). * Familiarity with Sarbanes-Oxley (SOX) compliance in a manufacturing environment. Please visit our website, ******************** for more information about Ionis and to apply for this position; reference requisition #IONIS003706 Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits Full Benefits Link: ************************************************************************************************************************ The pay scale for this position is $127,930 to $213,485 NO PHONE CALLS PLEASE. PRINCIPALS ONLY. Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers.
    $127.9k-213.5k yearly 60d+ ago
  • Productivity Solutions Division (PSD) VP/GM

    Agilent Technologies 4.8company rating

    Remote job

    The Vice President & General Manager for the Productivity Solutions Division will be a strategic leader responsible for transforming lab productivity, software, informatics, and automation. This role involves leading a dispersed team, optimizing structure, and driving operational excellence in a matrix environment. Key Responsibilities: Develop and execute transformative strategies for lab productivity product offerings across the Automated Productivity Solutions and Lab Data Software and Platform businesses. Foster cross-business collaboration, influencing strategy and corporate development. Lead and refine a team of employees and manage external resources effectively. Ensure operational excellence and transformative leadership in the software product portfolio. Drive product development and architecture improvements. Characterize and baseline software inventory, preserving and upgrading foundational elements. Successful candidates will have demonstrated experience in: Setting Strategy: Ability to create and articulate an inspiring vision for the organization. Inclination to seek and analyze data from various sources to support decisions. Entrepreneurial and creative approach to developing innovative ideas. Ability to balance broad change with realistic goals and implementation plans. Executing for Results: Ability to set clear and challenging goals and drive improved performance. Comfort with ambiguity and uncertainty; ability to adapt and lead through complex situations. Risk-taker who seeks data and input to foresee possible threats. Leader with high integrity and forethought in decision-making. Leading Teams: Ability to attract and recruit top talent, motivate and empower the team. Perseverance in the face of challenges and commitment to higher standards. Self-reflective leader who drives continuous improvement. Relationships and Influence: Strong emotional intelligence and ability to communicate clearly and persuasively. Ability to inspire trust and followership through compelling influence and charisma. Encourages team success and creates a sense of purpose. Driving Sustainability: Believes in integrating sustainability and profit for long-term success. Incorporates viewpoints from all stakeholders to drive decision-making. Delivers breakthrough innovations and business models. Sets ambitious goals and stays the course despite setbacks. Qualifications Bachelor's or Master's Degree or equivalent 10+ years' of proven experience in lab productivity and informatics, with a software-first perspective. 5+ years' of demonstrated ability to lead in a matrix environment, influencing across multiple businesses. Strategic leadership skills with a track record of developing and executing successful strategies. Experience in transformative leadership and operational excellence in the software industry. Ability to understand and improve product development processes. First-Year Goals: Ignite transformation within the division, focusing on software inventory characterization and operational excellence. Establish foundational elements necessary for division growth, accelerate project/program execution and driving innovation. Be a partner in strategic development and execution. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least May 29, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $271,200.00 - $423,750.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Administration
    $271.2k-423.8k yearly 20h ago
  • Director, Field Service Operations

    Eos Energy Storage 3.6company rating

    Remote job

    About Eos Energy Enterprises Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com. Responsibilities Demonstrate a culture of safety, quality and customer service through words and actions. Develop and maintain, processes, training, and safety programs for field personnel. Plan and support commissioning activities, including coordination with Customers on overall commissioning and test plans. Plan and support corrective and preventative maintenance activities, including coordination with customers. Support development of the Eos Field Service Organization to deliver first class service to its customers. Support the implementation and continuous improvement of information sharing platforms, including workforce management systems and asset monitoring. Track warranty and performance guarantee obligations in a structured and scalable manner with proper supporting documentation as needed. Provide resources and technical support to ensure Long-Term Service Agreements contractual obligations are met. Work with 3rd party support partners to deploy resources when needed. Participate in contract negotiations as a subject matter expert in product maintenance and service. Provide expertise regarding service ne eds and excellence within Eos to other departments. Continuously improve customer satisfaction through programs to increase quality of service while managing cost. Develop and monitor KPIs to ensure performance. Take ownership of customer issues with installed systems and work internally to ensure they are resolved as quickly as possible. Support root cause analysis with engineering teams to drive future improvements. Knowledge, Skills, and Abilities A demonstrated ability to perform professionally under fast paced and dynamic conditions. The ability to communicate in a professional manner with customers, partners and within the Company. Ability to apply critical thinking, time management, active listening, instructing, decision making, written and verbal comprehension and problem solving effectively and consistently. Demonstrate integrity, leadership, self-control, cooperation, stress tolerance, persistence, adaptability, flexibility, independence, and initiative to a high standard. Ability to coach, mentor, and empower team members to succeed. Comfortable managing multiple priorities, meeting deadlines, preparing high quality reports, and the ability to effectively manage stress and engage in continuous learning. Proficiency with Microsoft Office (PowerPoint, Excel, Word). Education and Experience Bachelor's or equivalent experience in a relevant field Minimum of 8 years of experience. Experience in a leading function at a service organization. Ideally within the renewable industry
    $66k-100k yearly est. 20h ago
  • Fractional CFO / Finance and Operations

    Fxswede

    Remote job

    Part-time & fully remote. We are seeking a detail-oriented and proactive Finance and Operations Manager to oversee the complete accounting cycle for our company. Understanding the US Retail Grocery landscape is a critical element of this position. This individual will need to clearly understand the trade, how to work with retailers, their specific invoicing protocols, and how to effectively communicate with accounting departments. This role requires a hands-on approach to managing daily financial transactions, along with the ability to handle strategic financial tasks, vendor relations, process improvements, and inventory management at the distribution level. Key Responsibilities: Accounts Receivable and Customer Management Process the full cycle of customer invoicing, including EDI and non-EDI invoices for major retailers. Manage and apply customer payments received via ACH and check, ensuring proper recording against invoices and accounting for any deductions or discounts. Investigate, dispute, and manage customer deductions, including chargebacks (OTIFs) and damages. This involves using customer portals to gather details and coordinating with internal and external partners to resolve issues. Proactively follow up with customer accounts payable teams to ensure timely payment and update any necessary account information. Set up new customer accounts, ensuring all required documentation, such as W9s, is collected and filed. Accounts Payable and Vendor Management Oversee the entire accounts payable process, from receiving and getting approval for vendor invoices to processing payments. Process vendor payments through various methods, including ACH, wire, and checks, using our primary banking platform. Set up and maintain vendor profiles in both the accounting system (QBO) and banking platform. Ensure all vendor invoices and related documents are appropriately saved and organized in a shared drive. Financial Reporting and Reconciliation Maintain and manage QuickBooks Online (QBO), including recording and matching all bank transactions for payments and expenses. Prepare and generate key financial reports as needed, such as the Profit & Loss and Balance Sheet. Update and maintain the master sales and profitability tracking worksheet with order details, invoice information, and payment data. Perform regular reconciliation of accounts to ensure accuracy. Strategic and Administrative Functions Coordinate and execute price increase implementations by communicating with brokers, updating internal price lists, and confirming the changes with retailers. Manage company financial documents and new account forms. Serve as a central point of contact for financial matters, communicating with internal teams, vendors, and customers via email, Slack, and meetings. Job requirements Proven experience in a finance or accounting role within the US retail industry. Deep understanding of retail financial operations, including trade spend, deductions, and chargebacks (OTIFs). Hands-on proficiency with QuickBooks Online (QBO) is required. Advanced skills in Microsoft Excel or Google Sheets, particularly for tracking sales data and profitability. Experience navigating and utilizing retailer portals (example: Walmart's Retail Link, CVS's SPS Commerce/Vendor Portals) for invoicing and deduction management. Exceptional communication and interpersonal skills, with the ability to work effectively with both internal teams and external partners (customers, brokers). Highly organized with a strong attention to detail and the ability to manage multiple priorities. A proactive, self-starting individual who can work independently and as part of a collaborative team. Experience working with international teams is a plus. A Bachelor's degree in Accounting, Finance, or a related field is preferred. All done! Your application has been successfully submitted! Other jobs
    $126k-240k yearly est. 4d ago
  • VP / General Manager

    Opportunities In Fleet Maintenance and Management

    Remote job

    Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an experienced, inspired and mission-driven General Manager to join our growing team! The General Manager (GM) will oversee the day-to-day operations of an Amerit Business Segment. The GM is responsible for safety, client satisfaction, inventory and operational management, team engagement and recognition, as well as the financial performance of the Segment. In summary, the GM will embody Amerit's SCORE values. The ideal candidate is a natural leader and motivator with excellent team-building and problem-solving skills, and has a strong financial acumen to ensure Segment profitability. The General Manager will report to the Executive Vice President of Operations. Must be based in the Northeast US prefer NJ, PA, NY Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $150,000 - $215,000 base depending on experience and a bonus incentive plan The benefits of belonging - what's in it for you? Full benefits within 30 days Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) program Unlimited vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $1,000 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities Ensures consistent delivery of contract KPIs/SLAs: day to day service levels, communication, system updates, as well as customer experience, quality, and compliance measures. Oversees internal metrics and ensures alignment with targets set by executive leadership. Proactively partners with key client contacts fostering healthy business relationships Ownership of the Segment Profit & Loss (P&L) statement and accountable for delivering Field Operating Profit that meets or exceeds Board Approved budget & rolling forecast. Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal EHS, safety and training departments Attends executive-level meetings to report out on Segment performance. Develops a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and needs of their teams. Maximizes employee engagement and minimizes turnover. Develops and oversees the Segment organizational structure. Identifies and implements operational best practices across all teams within the Segment. Evaluates new business opportunities within the Segment, and prepares executive-level recommendations about which opportunities to pursue. Key Competencies and Minimum Education College Degree required. Excellent leadership, people management, communication and influencing skills at an executive level. Proven experience in management for operations, planning, maintenance, and customer service Great communication and data skills to include Outlook, Word, Excel, and PowerPoint. Excellent writing skills and ability to use data to recommend program improvements. People skills. Ability to find and attract talented team members, train and retain highly effective employees to minimize service interruptions Proven ability to lead cross-functional teams leveraging a project management framework Strong analytical and problem-solving skills with extensive business acumen Strong written and verbal communication skills A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically Passionate self-starter, decisive, able to partner with the customer and effect the desired outcomes Working Conditions Travel: For the first 6 months - plan for 50-75%. Once established in role, approx. 50%. Not ready to apply? Connect with us for general consideration.
    $150k-215k yearly 18h ago
  • Field Operations Director, California Connect

    Communication Service for The Deaf 3.4company rating

    Remote job

    The Field Operations Director (“Director”) will oversee the management and effectiveness of California Connect and ensure that best-in-class service is provided for all stakeholders. The Director be responsible for all field operation management activities. The Field Operations Director will report to the Field Operations Program Director and will also interface with the DDTP Vendor Partners, Community and Service Partners, as appropriate. The Director's success is measured by the organization's ability to provide high-quality services while meeting Service Level Agreements (SLA), improving performance, increased use of resources, and adaptation of new proven technologies to increase efficiency, and achievement of metrics. The leader in this role actively contributes to the overall company's operational targets and daily business decisions. Essential Functions Oversee all field operation services and report out on progress, issues, and areas for improvement Manages staff assigned to perform the field operation activities, including in-person and virtual support, customer assessment, delivery and setup of equipment, troubleshooting, training, and returns processing Responsible for contracting and managing Service Providers Responsible for meeting all Field Operations requirements, including performance and Service Level Agreements (SLAs) Enter, track, and report on all Field Operations activity through a DDTP customer and inventory tracking system Develops and deploys all strategic and tactical plans that apply to the performance of California Connect services, serving as a subject matter expert and brand ambassador Leads coordination and integration of efforts among operations, workforce management, customer experience and training, and technology divisions to produce smoother workflow and more cost-effective business processes Forecasts potential challenges and opportunities using current and projected data to make business decisions supporting the growth and scaling of business operations Identify and target areas in which California Connect services can improve and excel in operations Consults with the Field Operations Program Director to optimize workforce management efficiencies, ensuring California Connect services are staffed to meet client agreements Coordinates with internal stakeholders to successfully train and equip staff with the tools and skills necessary, including proficiency in training information, to deliver top-of-the-line service to California Connect customers Identifies and coordinates resources outside of regional locations to support any and all business needs not currently supported internally. This involves a periodic engagement with the Division Vice- President Communicates and explains new directives, policies, or procedures to managers; for significant changes, meets with entire operations staff to explain changes, answer questions, and maintain morale Oversees departmental revenue goals and manages expenses to stay within operating budgetary allowances Participates in the annual budgeting process and reviews monthly financial results to ensure that it accurately reflects the current performance Provides ad-hoc direct support to the Division Vice-President and President through regular communication and support of extemporaneous assignments on an as-needed basis Projects a positive image of the organization to employees, customers, industry, and community. Coordinates with People and Culture and managers to foster a positive and engaging culture for California Connect employees Collaborates with other departments to plan launches, events, marketing, and other things as needed Other duties as assigned. Knowledge, Skills and Abilities To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: Proficient in operations management and contract management practices and principles Ability to build and maintain working relationships with many different cross-functional teams Excellent communication skills, an ability to be concise, and strong instincts on how to communicate most effectively with partners/requestors, such as when to reach out by email vs by phone Strong balance of leadership, business acumen and technical skills Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to client and consumer issues, concerns and demands Working knowledge supporting systems, tools and methods utilized by contact centers and telecommunications technologies and service Demonstrated effective problem-solving skills Proven ability to manage multiple priorities from inception to completion Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.) Ability to build and supervise high-performance, remote work teams Requirements Qualifications Bachelor's degree in business or related field from an accredited college or university; or equivalent professional experience A minimum of three (3) years of experience within the past ten (10) years, working on a large Statewide program with delivery throughout the state. A minimum of five (5) years of experience in a Field Operations position within the past (10) years being directly responsible for all field operations activities. A minimum of five (5) years of experience within the past ten (10) years, supervising teams of 25 people or greater on projects that involved Statewide programs. A minimum of three (3) years of experience within the past ten (10) years working with an Enterprise Resource Planning (ERP) system (e.g., Oracle NetSuite, Microsoft Dynamics, Salesforce, etc.) Ability to work flexible hours including nights and weekends Experience leading a highly-efficient operational or customer service team Ability to communicate effectively using American Sign Language (desired) Work Environment / Physical Requirements This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in a virtual office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required interact collaboratively with the team and stakeholders, and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 25%. Salary Description $80k - $90k/year
    $80k-90k yearly 22d ago

Learn more about operations director jobs

Work from home and remote operations director jobs

Nowadays, it seems that many people would prefer to work from home over going into the office every day. With remote work becoming a more viable option, especially for operations directors, we decided to look into what the best options are based on salary and industry. In addition, we scoured over millions of job listings to find all the best remote jobs for an operations director so that you can skip the commute and stay home with Fido.

We also looked into what type of skills might be useful for you to have in order to get that job offer. We found that operations director remote jobs require these skills:

  1. Customer service
  2. Continuous improvement
  3. Oversight
  4. Patients
  5. Project management

We didn't just stop at finding the best skills. We also found the best remote employers that you're going to want to apply to. The best remote employers for an operations director include:

  1. Lockheed Martin
  2. The Orchard
  3. Maximus

Since you're already searching for a remote job, you might as well find jobs that pay well because you should never have to settle. We found the industries that will pay you the most as an operations director:

  1. Finance
  2. Manufacturing
  3. Technology

Top companies hiring operations directors for remote work

Most common employers for operations director

RankCompanyAverage salaryHourly rateJob openings
1DocuSign$148,489$71.3913
2Lockheed Martin$115,511$55.5375
3JBT FoodTech$111,755$53.730
4The Orchard$103,043$49.542
5Maximus$99,235$47.71118
6Fox World Travel$97,785$47.010

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