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Top 50 Operations Director Skills

Below we've compiled a list of the most important skills for an Operations Director. We ranked the top skills based on the percentage of Operations Director resumes they appeared on. For example, 9.0% of Operations Director resumes contained Customer Service as a skill. Let's find out what skills an Operations Director actually needs in order to be successful in the workplace.

These are the most important skills for an Operations Director:

1. Customer Service

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high Demand
Here's how Customer Service is used in Operations Director jobs:
  • Provide exemplary customer service by seeking prompt resolutions to customer complaints and concerns.
  • Instructed personnel on utilization of key Customer Service financial management systems.
  • Developed operational tools to increase efficiency and customer service/retention.
  • Drive client relationship development through customer service training.
  • Optimized the overall customer experience through Customer Service.
  • Negotiated contracts while maintaining customer service expectations.
  • Provide excellent internal and external customer service.
  • Develop a working partnership with the client, landlord and key tenants to foster stability and continue quality customer service experiences.
  • Established cross-functional teams in procurement, materials, planning, customer service, quality, engineering, test and shipping.
  • Demonstrated quality customer service to elevate customer needs, generate price quotes, and create layout design.
  • Collaborated with corporate finance, marketing, customer service and engineering to execute projects and ensure compliance.
  • Collaborated with our 3PL provider to enhance our customer service and OTIF delivery to the customers home.
  • Maintained company standards in the areas of appearance, marketing, collections and customer service.
  • Delivered A+ customer service and maintained the highest quality control on a daily basis.
  • Staff and client management (File management, customer service and case management).
  • Managed a staff of five sales and customer service professionals.
  • Train new enrollment staff and customer service personnel.
  • Delivered 270 units, recorded over $50k in revenue and averaged customer service scores of 4.9/5.0 within first 3 months.
  • Manage supply chain from Customer Service, through Planning, Purchasing , Manufacturing and Distribution.
  • Developed/Implemented/Managed "Five Star Customer Service" program for technology solutions Provider Company.

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15 Customer Service Jobs

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2. Financial Management

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high Demand
Here's how Financial Management is used in Operations Director jobs:
  • Worked with accountants and bank representatives on improving company financial management in conjunction with key management team to improve bottom line.
  • Maintain financial management controls and computerized accounting systems and institute budget expenditures assuring compliance with related policies, procedures and regulations.
  • Provided overall administrative direction and coordination for the operational and financial management of a 100 member primary care group practice.
  • Direct financial management functions including preparation of monthly/quarterly financial statements, financial and sales forecasts, and budgets.
  • Present program recommendation to the agency Director and assist with financial management, public relations and strategic planning.
  • Directed and coordinated activities of overall business operations including human resources and financial management.
  • Implemented multiple information system technologies, drastically reducing overhead and financial management costs.
  • Manage business operations, including human resources, operations and financial management.
  • Provided financial management strategies that grew profitability and operating capital.
  • Oversee materiel support assignments in stock control and accounting, procurement, inventory control, and item financial management.
  • Joined this 5000-seat amphitheater to direct financial management, event budgeting, park budgeting, auditing and event management.
  • Program financial management and analysis support to the Joint US/UK and US/France Autonomous Unmanned Underwater Vehicle contract.
  • Work directly with the President to oversee the sound financial management of the company.
  • Awarded annual CEO's award for quality and accuracy of financial management and reporting.
  • Performed strategic planning, operations consulting, and financial management for growth companies.
  • Oversee financial management, planning, systems and controls.
  • Oversee overall Financial Management of AR/AP and Collections.
  • Create strategic decisions dealing with workflow management, financial management and streamlining processes and procedures.
  • Assess and advise on marketing/advertising programs.Financial Management preparation and financial audits .
  • Have full scope responsibilities for operations, financial management, policies and procedures, strategic planning and sales / marketing.

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12 Financial Management Jobs

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3. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Operations Director jobs:
  • Monitored departmental procedures to ensure compliance with applicable regulations and guidelines with effective use of resources.
  • Developed policies and procedures to ensure compliance with electoral campaign regulations.
  • Develop and implement people policies and procedures such as employee handbook, to ensure compliance with employment laws and practices.
  • Increased customer loyalty program that required the company to adopt policies, ensure compliance, and superior customer service.
  • Submit all required reports through PIC system and review reports on system and make corrections to ensure compliance.
  • Establish QA department to ensure compliance with the Department of Insurance and federal agencies in several states.
  • Reviewed all employee time records, safety reports and maintenance schedules to ensure compliance with standards.
  • Prepared budgets, worked with Division Directors to ensure compliance with Foundation policies and maintaining budgets.
  • Monitor the facility building and ground to ensure compliance with the licensing and program standards.
  • Worked closely with director of quality to ensure compliance to ISO & AS standards.
  • Conducted scheduled and blind visits to locations to ensure compliance with all brand standards.
  • Conduct monthly chart audits to ensure compliance with CMS and other insurance companies.
  • Obtain all necessary insurance coverage's and ensure compliance with governing agencies.
  • Coordinate with Regulatory staff to ensure compliance with CPUC orders and regulations.
  • Perform program surveys which mirror DDS's surveys to ensure compliance.
  • Developed and implemented operations manual to ensure compliance at all sites.
  • Managed the Organic and Kosher Certification Program to ensure compliance.
  • Audit branches to ensure compliance with policy and procedure.
  • Work with multiple organizations to ensure compliance.
  • Full Time Ensure compliance of all program rules by residents.

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21 Ensure Compliance Jobs

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4. Facilities Management

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high Demand
Here's how Facilities Management is used in Operations Director jobs:
  • Retained by the owners of PriCellular Corp. to direct all business operations relating to Procurement and Facilities Management.
  • Oversee Facilities Management to ensure environmental safety and security of residents and staff through monitoring and compliance.
  • Managed services such as financial management, budget, information technology, human resources and facilities management.
  • Managed the day-to-day operations of the Facilities Management and Logistics Departments and supervised 36 diverse foreign nationals.
  • Collaborated closely with facilities management team to organize major events.
  • Manage financial operations, human resources and facilities management.
  • Executed facilities management and maintenance initiatives.
  • Established proper Facilities Management to insure compliance with county health standards, building and facility maintenance, and local historical society.
  • Managed accounting, budgets, client relations, operations processes, staff development, facilities management and strategic planning.
  • Provided leadership and supervision of 20+ staff including all facets of human resources, budgeting and facilities management.
  • Analyzed lease and sub-lease negotiations, facilities management and marketing of all company properties.
  • Experience in all hard skill areas of Facilities Management.
  • Oversee facilities management of property and buildings.
  • Complete P&L and facilities management.
  • Negotiated national procurement agreements for materials and services, including architectural, facilities management, real estate brokerage, etc.
  • Reduced costs to organization through effective facilities management including vendor and contract management/negotiation.
  • Provided a total facilities management solution.
  • Manage 5 contract locations for food service, distribution, total facilities management, landscaping, transportation and janitorial.
  • Oversee production scheduling & Industrial Engineering Responsible for EH&S/Facilities management
  • Managed firms Facilities Management and Corporate Caf vendors Maintained and managed the physical space.

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3 Facilities Management Jobs

No jobs at selected location

5. ISO

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high Demand
Here's how ISO is used in Operations Director jobs:
  • Managed and supervised over 50 employees including receiving & shipping supervisors, inventory supervisors and warehouse agents.
  • Incorporated comprehensive supervisory development training program to improve center communication and morale.
  • Managed and monitored activities of Security Supervisors and all Guards.
  • Execute resource management programs and functions in performing supervisory work.
  • Designated subordinate supervisors and evaluated their performance.
  • Evaluate supervisory and non-supervisory work performance.
  • Conduct briefings and presentations to supervisors.
  • Draft reports of audit findings, conclusions, and recommendations covering audit assignments for review by fellow team members or supervisor.
  • Direct Liaison between Chief Executive Leadership and non-managerial staff and also between Community Partners and Internal staff.
  • Applied honed leadership capabilities to develop and train 14 new supervisors and 16 new lead technicians.
  • Keep daily inventory, and inform supervisor of supply and equipment needs while being fiscally responsible.
  • Serve as a liaison with marketing staff to implement new marketing initiatives to achieve enrollment.
  • Direct 3 warehouse supervisors and a customer pickup manager who lead 40 warehouse employees.
  • Work with supervisor to establish daily program plans and responsibility charts.
  • Acted as a liaison between subordinate personnel and Flight Management.
  • Aged Trial Balance analysis with historical comparison and national/regional benchmarking for several local and national non-profit and for-profit hospital systems.
  • Recruited automotive technicians via job fairs and e-ads; interviewed and hired technicians, service advisors, and support staff.
  • Increased 3rd-party bookings 30% through marketing and by personally managing relationships to improve trip advisor standings.
  • Liaisoned with nationwide colleagues and vendors, as well as on-campus departments.
  • Conducted on-going training and meetings with management staff, service advisors, technicians and support personnel.

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15 ISO Jobs

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6. A/P

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high Demand
Here's how A/P is used in Operations Director jobs:
  • Manage social media/public relations and community outreach for the organization.
  • Entrusted with many financial obligations including review of A/P, all credit card transactions, game day cash reconciliations and deposits.
  • Eliminated 1-year backlog and then managed all finances, including A/R, A/P, invoicing, and budgeting.
  • Prepared financial and operational reports for CEO and accounting department; assisting with bookkeeping, A/P and A/R.
  • Managed all A/R and A/P- collected dues as well as handled payroll for contractors, ensuring timely payment.
  • Reconciled Project Costs, A/P and G/L System on a regular monthly basis and followed upon differences.
  • Managed A/P and payroll records, data entry, contact lists and databases for social media exposure.
  • Oversee A/P and A/R, accounting, checking accounts, corporate credit cards, petty cash.
  • Performed and managed the tasks of billing, A/R, A/P, collections and payment posting.
  • Involved in budget development and implementation; interface with A/P and other departments of parent corporation.
  • Trained Office Manager in A/P, A/R, Inventory, business communications and procedures.
  • Oversee payroll, purchasing, inventory, A/R, A/P, and logistics.
  • Handled accounting daily to include A/P, A/R and customer billing.
  • Perform A/P, A/R and payroll functions including quarterly taxes.
  • Implemented new policies and procedures for A/P & A/R departments.
  • Oversee the operations of a busy Anesthesia/Pain Management practice.
  • Monitor daily A/R, A/P, and inventory reports.
  • Managed all A/R and A/P.
  • Handle all A/P and A/R.
  • Managed daily transactions for both A/R and A/P in both QuickBooks Enterprise Solutions as well as Adilas.

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7. Daily Operations

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high Demand
Here's how Daily Operations is used in Operations Director jobs:
  • Supervised automotive parts and service personnel and technicians in daily operations of a 7-brand complex automotive group.
  • Directed and managed every aspect of daily operations for beauty industry manufacturer.
  • Directed daily operations, business development, customer service, and organization.
  • Managed outsourced contractor qualification and daily operations during high growth period.
  • Maintained the hotel reservation system and managed daily operations.
  • Supervised administrative staff and managed daily operations.
  • Manage the daily operations and dispatch of an interstate motor coach and charter services between Boston and New York City.
  • Organize track, stock, order and make supplies for daily operations to ensure and maximize business success.
  • Managed daily operations of 11 support staff and scheduling and case management of 17 clinical staff.
  • Managed daily operations for customer service and flight line departments for regional airline hub.
  • Market and managed daily operations of District Attorney's bad check diversion program.
  • Managed daily operations and served as project manager for all Boston office projects.
  • Oversee the daily operations of the company and Adult Day Services Program.
  • Lead 175 personnel and the daily operations of 4 freight terminals.
  • Oversee the daily operations of two regional shopping centers.
  • Oversee the daily operations of six departments.
  • Instituted MRP system and managed supply chain logistics * Implemented Lean Manufacturing practices and TQM culture in daily operations.
  • Managed and controlled daily operations of five restaurants Increased sales and profits every year since taking over
  • Oversee daily operations Implementation of clinical pharmacy programs Clinical & Benefit Design Programs implemented saved $26 million.
  • Directed daily operations efficiently and profitably, according to best business practices, FDA, cGMP and CALOSHA guidelines.

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10 Daily Operations Jobs

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8. Oversight

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high Demand
Here's how Oversight is used in Operations Director jobs:
  • Directed entire Beef & cooked Pork Operations of Oklahoma City facility with oversight of operations for the Guatemala facility.
  • Work closely with various members of the management/accounting team and vendors with issues pertaining to operations/financial oversight.
  • Maintained financial oversight, including development, monitoring and reporting on operating costs within functional areas.
  • Grant oversight, budget development and donation documentation and tracking.
  • Provided leadership and management oversight to all non-academic functional departments.
  • Provide oversight of two Certified Professional Guardianship agencies.
  • Secured over $10 million in cash and $30 million in-kind program donations and provided oversight for outsourced services.
  • Managed oversight of staff and student workers who were responsible for maintaining facilities, apparel and equipment for daily activities.
  • Established and led cross-functional teams to manage and provide direct services and program oversight, including customer relationships.
  • Provide marketing, business development, capture, proposal management, writing, and compliance oversight.
  • Provide all operational oversight, sales management, business development, and vendor relations.
  • Developed core staff and oversight team to maintain and improve function of the facility.
  • Selected to lead, and provide financial oversight for sales and operations channels.
  • Provided financial oversight for $19MM Sales and Operations cost centers.
  • Provide daily oversight of all flight operations and business.
  • Spearheaded financial oversight for 8 separate Multi-Specialty Clinics for this non-profit healthcare system including clinical, personnel and billing activities.
  • Position Responsibilities: Oversight of 9 urgent care/family care facilities in Alabama and Florida.
  • Front Desk Scheduling including oversight of Lab Department and medical records organization.
  • Maintained oversight of all employees health benefits and stayed current with changes in premiums and coverage.
  • Directed all aspects of production operations with full oversight for 150 employees in the operations department.

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7 Oversight Jobs

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9. Logistics

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high Demand
Here's how Logistics is used in Operations Director jobs:
  • Implemented performance driven improvements in the Logistics Center including productivity, quality and efficiency enhancement projects.
  • Coordinated complex travel logistics to ensure minimal downtime while adhering to strict financial parameters.
  • Developed strategy to action business plans with Division and Intel Logistics leadership.
  • Supervised 3 large Logistics Support Teams and Headquarter section; comprised of diverse agencies, departments and sections from subordinate commands.
  • Manage projects, resolve escalated customer service issues, support sales with revenue management, and handle all procurement and logistics.
  • Managed logistics for all operations including the scheduling and movement of equipment to adhere to project requirements and budget constraints.
  • Planned and implemented an origin consolidation and direct to DC program that led to significant savings in logistics costs.
  • Direct purchasing and logistics strategy at a start-up licensee of New Balance and newly acquired brand, IPATH.
  • Reduced labor cost 18% and logistics cost 6% through new 3PL carriers and contract negotiations.
  • Managed logistics, personnel, talent, VIP, vendors, contracts, attendees and media.
  • Direct reports include staffs of HR Services, Intelligence, Operations, Logistics, and Communications.
  • Planned logistics of recruiting events including travel arrangements, hotels, itineraries, meals and tours.
  • Directed purchasing, logistics, warehousing, facilities, manufacturing, planning and customer service departments.
  • Managed the production and logistics on over 100MM units annually for QSR and retail clients.
  • Created Supply Chain and Procurement function using existing manager and previous logistics staff as buyers.
  • Plan, organize, and direct logistics and warehousing functions for the organization.
  • Lead materials purchasing agent, logistics coordinator, and volunteer manager.
  • Organized team travel and logistics for games and tournaments nationwide.
  • Manage logistics and operations including the planning, shift scheduling, on-site supervision, client management and accounting for all events.
  • Managed logistics of Las Vegas Regional Clean Cities Coalition Board meetings, stakeholder meetings and outreach events.

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27 Logistics Jobs

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10. Process Improvement

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high Demand
Here's how Process Improvement is used in Operations Director jobs:
  • Accomplished process improvements by reducing loading time, increasing inventory accuracy by implementing cycle counting and created floor training manuals.
  • Boosted company efficiency through technology upgrades and process improvements such as creating and implementing proprietary software.
  • Initiated and launched a Process Improvement Program, which simultaneously improved morale and quality awareness.
  • Process Improvement: Developed management process for accounts payable system for oversell inventory process.
  • Proposed process improvements and made scheduling adjustments to increase quality and efficiency.
  • Implemented process improvements with a focus on reducing time/cost.
  • Identified inefficiencies and made recommendations for process improvements.
  • Developed and implemented efficiency enhancing process improvements.
  • Lean & Six Sigma Process Improvement: Drove the redesign of new customer acquisition processes across US and Canadian Card businesses.
  • Worked with the sales teams to identify areas in need of improvements and developed action plans to ensure process improvements.
  • Improved product yields by 5% during 1st year by focusing on defects, causes, and process improvements.
  • Implemented and created budgets, warehouse process improvements, equipment asset needs, and recycling practices.
  • Directed innovative process improvement efforts resulting in 20% YOY revenue growth.
  • Worked with many cross-functional departments to create strategies for process improvements.
  • Implemented process improvements to avoid an annual 40% staff increase.
  • Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
  • Established KPIs and standardized reporting; analyzed monthly, gleaning intelligence used by Senior Leaders for risk mitigation and process improvements.
  • Used automation, process improvements, streamlining of workflows and self-directed work teams to achieve lean staffing.
  • Developed Cycle Count logic and programs Launched and managed multiple Process Improvement projects Worked directly/continuously with IT dept.
  • Led Psychiatry Team Member, IT Steering Committee Member, Process Improvement Team 1 recommendation available upon request

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27 Process Improvement Jobs

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11. Business Development

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high Demand
Here's how Business Development is used in Operations Director jobs:
  • Supported business development initiatives by successfully performing capture management, marketing initiatives, and wrote convincing past performance and proposal volumes.
  • Managed business and administrative activities to enable the Financial Representative to concentrate on client relations and new business development.
  • Assumed full responsibility for budget management, business development, partnership development, customer satisfaction and sales reporting.
  • Initiated business development plans and coordinated efforts with licensing department to assure effective content acquisition strategy.
  • Managed all business development, environmental and supply chain operations with servicing the customer.
  • Managed the operational functions and participated in weekly business development and marketing activities.
  • Guided initial start-up operations, business development and restructuring functions.
  • Plan initiatives and promotions that contribute to business development.
  • Spearheaded new business development initiatives and nurturing business relationships.
  • Led creation, deployment and training of critical solutions across all roles and organizations in business development, finance and operations.
  • Serve as DigiFlight s full-time Huntsville lead focused on business development, corporate strategy, and AMCOM Express Prime responsibilities.
  • Executed plans of action that improved operations, work environment, organizational culture and structure, and business development.
  • Increased company profits by 65% in fiscal year 2010 Skills Used Leadership, business development.
  • Manage business development for The National Underground, a bar that Gavin and his brother co-own
  • Assisted with business development and secured five new clients in less than 90 days.
  • Identify growth opportunities and work with business development team to ensure targets are achieved.
  • Led business development, social media policy development, and data storage compliance.
  • Hire, train, and review Business Development Executives.
  • Launched series of high profile business development plans to further position company as premier market provider of polysulfone fibers and Hemodialyzers.
  • Managed operations and oversaw all Company projects New business development Project bidding Material pricing and ordering

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28 Business Development Jobs

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12. Human Resources

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high Demand
Here's how Human Resources is used in Operations Director jobs:
  • Oversee Human Resources Department; supervise legal and regulatory compliance, benefits administration, recruitment and clinical privileging and staff development.
  • Directed Human Resources, customer relations, office services, facilities management, telecommunications, mail order operations and security.
  • Develop human resources procedures and processes, including establishment of company insurance, retirement package and employee benefits.
  • Managed over 400 employees including but not limited to scheduling, payroll, human resources, and staffing.
  • Saw improvement in leadership via Human Resources tracked number of incidents addressed and timely response to peer reviews.
  • Improved all aspects of the business: Sales Growth, Operations Excellence, Human Resources and Profitability.
  • Managed Human Resources, Finance, Client Services, Physical Plant operations and Fire Safety & Prevention.
  • Oversee and implement quality improvement activities, handle billing issues, and assist with human resources.
  • Total responsibility for Profit/Loss, payroll, Human Resources, Store Systems for 130 stores.
  • Supervised 4 unit managers and 20 managers and coordinated human resources for all stores.
  • Directed Human Resources department and provided bookkeeping for 15 person marketing firm.
  • Managed all aspects of the budgeting, forecasting and human resources function.
  • Oversee marketing, human resources, operations, and training.
  • Direct report for Human Resources, Operations and Reception staff.
  • Recruit, train, supervise and appraise human resources.
  • Direct human resources activities, including the approval of human resource plans, activities, and the selection of all positions.
  • Direct all school operations including budgeting, procurement, technology, facilities, human resources, and student enrollment.
  • Carried out the human resources, coordinated the efforts of the IT and overseen the financial budgeting.
  • Directed the human resources function including recruitment, onboarding employees, evaluation, and exit interviews.
  • Managed all departments Liaison with all outside contractors Liaison with new facilitators Human Resources representative

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34 Human Resources Jobs

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13. Project Management

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high Demand
Here's how Project Management is used in Operations Director jobs:
  • Direct project management and business development, coordinating resource allocation, and designing and implementing professional development and management systems.
  • Proved project management and administrative support by managing numerous projects from conception to completion.
  • Developed a project management program to manage new construction of restaurants.
  • Assist in business process in implementing many project management programs.
  • Project Management: Responsible for successful company-wide field operations.
  • Perform Project Management generalist functions; process improvement, schedule and budgeting, program reviews, employee reviews, etc.
  • Project management, marketing, business analyst, succession management The ability to wear many hats is essential.
  • Lead my new department in Systems Analysis, Project Management, Compliance Checks, and Data Governance.
  • Introduced project management system to support online collaboration and workload balance for the corporate team.
  • Project Management for construction and licensing from start to end of a project.
  • Communicated results of analyses, issues and FTE productivity (Project Management).
  • Direct Project Management staff of 15 Project Managers and field employees.
  • Project Management: Oversees Technical Project Managers and overall team progress.
  • Project Management liaison for new clients-coordinate top to bottom start-ups.
  • Project Management of all new construction and acquisitions.
  • Implemented project management policies, procedures and techniques.
  • Project Management Instituted a portfolio of project management strategies based on Six Sigma principles.
  • Project Management of intercompany equipment and product transfers.
  • Project Management- Project Timeline, Budget Creation, Risk Analysis.
  • Performed Project Management role for Fluor in Calgary CA, interfaced with Suncor Energy VP of Operations and Director of Maintenance.

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37 Project Management Jobs

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14. Direct Reports

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high Demand
Here's how Direct Reports is used in Operations Director jobs:
  • Managed eight geographically dispersed direct reports.
  • Developed and managed 35 direct reports
  • Direct reports of five Operations Managers, 2 Billing Managers, 5 paralegals, and a Financial Analyst.
  • Ensured that direct reports have active growth plans and are coached to strengthen developmental areas of opportunity.
  • Provided hands-on guidance to direct reports to ensure all compliance and productivity expectations were met and exceeded.
  • Reformed the Employee Review program for weighted measurement of employee performance for 20+ direct reports and subordinates.
  • Provided operational direction and team leadership for eight direct reports in managing and improving 1.8-million sq.
  • Led 6 direct reports, including Associate Directors of Sales Training and Administrative Assistant team.
  • Developed 8 direct reports, 14 administrative people, and 200 union and non-union employees.
  • Manage nine direct reports and a total staff of 38 employees in a 70,000 sq.
  • Direct reports of plant managers, supply chain managers, demand planners and analysts.
  • Supervised eight direct reports and two indirect reports and conducted all compliance training sessions.
  • Reported to CEO and had 13 out of 15 positions as direct reports.
  • Provided leadership to seven direct reports: HR/Admin and six account/facility managers.
  • Managed Customer Service / Logistics Departments with 5 direct reports.
  • Experienced in leading teams of at least ten direct reports.
  • Managed a staff of 85 with 5 direct reports.
  • Manage and Motivate 18 Direct Reports.
  • Supervised two direct reports Provided continuous, daily support to 500-member companies and county-wide business partners.
  • Commaned operation of 10 direct reports , which included assistant directors and senior managers.

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40 Direct Reports Jobs

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15. Cost Savings

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average Demand
Here's how Cost Savings is used in Operations Director jobs:
  • Expanded state-specific processes to other operating units to provide cost savings and better program integration.
  • Realized $30,000/month in overall cost savings while improving operational capabilities.
  • Spearheaded Lean initiatives, delivering $400K cost savings, and increasing on-time delivery from 65% to 95%.
  • Implemented integrated inventory tracking system in coordination with development and engineering teams, resulting in $85K annual cost savings.
  • Produced annual cost savings of $1.3M through the development of an offshore supplier relationship for machine castings and forgings.
  • Coordinated closure and consolidation of several branches into the Dallas operation resulting in cost savings of $1M annually.
  • Integrated balloon blow molding process of retrograde balloons and achieved $92k in yearly cost savings.
  • Achieved $5 million additional annual cost savings in steam generation through optimization of fuel mix.
  • Achieved $120K in annual cost savings by consolidating processing chemicals and raw material suppliers.
  • Negotiated yearly cost savings with top 20 vendors to achieve (3-5%).
  • Work with teams to develop cost savings initiatives and growth opportunities.
  • Identify and execute process changes and cost savings measures.
  • Analyzed and recommend cost savings opportunities to clients.
  • Delivered cost savings through negotiations with vendors.
  • Produced a significant cost savings by leading implementation of warehouse management system that reduced inventory by 15 %.
  • Documented improvement in cost savings, capacity utilization, efficiencies and labor savings.
  • Achieved annual cost savings of $4.7M, implementing multi-tiered management and agent performance dashboards.
  • Developed and implemented telemedicine and telepharmacy projects increasing access and driving cost savings for both the patients and the agency.
  • implemented cost savings and effective control of operating expenses which resulted in a 30% saving in operating costs.
  • Created efficiencies and cost savings by handling increased workflow volumes without increasing staff.

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16. Day-To-Day Operations

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average Demand
Here's how Day-To-Day Operations is used in Operations Director jobs:
  • Manage day-to-day operations, made effective business decisions and generated sales and marketing strategies to increase membership sales.
  • Managed day-to-day operations; Led and executed strategic goals, marketing plans into specific operational objectives.
  • Planned and managed day-to-day operations, including team supervision and development.
  • Managed the day-to-day operations and long-term strategic activities within the business.
  • Managed day-to-day operations of the mortgage company.
  • Oversee day-to-day operations of company.
  • Handled all business day-to-day operations.
  • Managed the day-to-day operations, disciplinary functions, driver safety training, drug testing, recruiting and retention.
  • Supervised the day-to-day operations of an in-house Safety Ambassador Program and a contracted Clean Team.
  • Create and recommend policies related to the day-to-day operations, facilities, safety and security.
  • Managed the day-to-day operations of the MRO, Workplace and PHM divisions.
  • Set up and performed day-to-day operations for for-profit and non-profit entities.
  • Maintained files and database for all day-to-day operations.
  • Handled the day-to-day operations of the Center Opening/Closing.
  • Supervised the Day-to-Day Operations of EMS Staff.
  • Managed staff of 10 in day-to-day operations
  • Oversee agency's day-to-day operations, recruit and train volunteers, and schedule trainings for agency staff.
  • Worked with startup founder to run day-to-day operations.
  • Directed all of the day-to-day operations of a major satellite installation project for Starband Communications.
  • Company Closed) Managed all day-to-day operations including marketing, patient care, scheduling, payroll and public relations.

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17. Inventory Control

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Here's how Inventory Control is used in Operations Director jobs:
  • Managed four direct supply chain and production control management reports that oversaw 35 planners and inventory control professionals.
  • Managed all store construction/maintenance, inventory control and fixture/supply purchasing.
  • Lead supply chain initiatives and inventory control within assigned clinics.
  • Managed supplies and supervised inventory control.
  • Developed and implemented Inventory Control Dept.
  • Capitalized upon areas of improvement involving inventory control procedures to slash cost of sales from 68% to 54.1%.
  • Eliminated waste and loss in receiving and storage by implementing strict inventory control procedures and documentation with checks and balances.
  • Oversee all areas of the warehouse including, shipping, receiving, order pulling, deliveries, inventory control.
  • Supervised personnel in inventory control, shipping, receiving, quality control, warehouse, security and production.
  • Manage day to day operations of retail store and warehouse, including purchasing, inventory control.
  • Performed all managerial duties including inventory control, accounting, marketing, and customer service functions.
  • Oversee billing, safety, maintenance, dispatch, purchasing, and inventory control.
  • Managed all shop orders, inventory control, MRPII generation, and master scheduling.
  • Created and implemented an inventory control program to aide in reducing food costs.
  • Spearheaded ISO 2001 & 9001 certifications for inventory control and warehouse requirements.
  • Increased inventory control standards and SOP adherence by conducting compliance audits.
  • Provide SOP and inventory control audits for local businesses.
  • Establish and maintain inventory control for Intertech Digital Entertainment.
  • Experience using TMOne for reporting and inventory control purposes.
  • Inventory control, including shipping, receiving, and ordering Bookkeeping Sales and Sales Support New Employee training Marketing and advertising.

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1 Inventory Control Jobs

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18. Annual Budget

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Here's how Annual Budget is used in Operations Director jobs:
  • Maintained all aspects of finance & accounting; A/R, A/P, annual budgets, cash flow, and capital expenditure.
  • Assisted in annual budget preparation for performance analysis, salary, staff, assignments, collections, and capital expenditures.
  • Crafted and administered $5+ million annual budget; monitored and applied continuous improvement principles to ensure high-quality products.
  • Acted as Consultant to the Executive Director and Board of Directors in the creation of the annual budget.
  • Administered and delivered better than plan performance on a $24 million annual budget for ten consecutive years.
  • Provided input and expertise to the Chief Financial Officer regarding program implications on the annual budget.
  • Finance: Co-developed $1.3M annual budget in MS Excel with Executive Director and department Directors.
  • Prepare annual budgets, operating forecasts, special reports, maintain records and rules.
  • Directed operational P&L and budgetary development for annual budget of $2.5M.
  • Provided oversight on annual budgets, capital expenditures, and pricing models.
  • Processed invoices, reconciled accounts, and prepared annual budgets.
  • Achieved all annual budgeted cost-savings goals year after year.
  • Developed and met annual budgets of $42 mil.
  • Develop and maintain annual budgets for each property.
  • Managed a $71M annual budget.
  • Develop $1.5 million annual budget.
  • Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Developed and managed annual budgets for the organization and performs periodic cost and productivity analyses.
  • Developed and managed multi-million dollar annual budgets.
  • Overturned non-profitable clinics to produce profit.. Formulate annual budgets and review financials monthly.

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19. Revenue Growth

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Here's how Revenue Growth is used in Operations Director jobs:
  • Initiated and currently structuring a merchant services internet offering projected to expand revenue growth.
  • Developed annual marketing strategy to achieve year-over-year revenue growth.
  • Manage business operations for Advance America in South Central Kansas consisting of 13 retail locations focusing on customer and revenue growth.
  • Established efficient processes, consistent standards, and automated systems to facilitate revenue growth, cost control, and increased profitability.
  • Trained and developed up to 30 sales team members during tenure who contributed vitally to company expansion and revenue growth.
  • Managed Distribution through revenue growth from $28 to $180 mil / year while maintaining cost controls.
  • Have successfully led the Company through continuous revenue growth and facility expansion while reducing costs and improving margins.
  • Managed financial resources for revenue growth in the U.S. and successful entry into the Southeast Asian market.
  • Managed 24/7 operations with more than 100 employees during this period of 30% revenue growth.
  • Teamed with managers to develop and implement company revenue growth strategy with multiple product lines.
  • Slashed costs 47% while supporting 100% revenue growth to $400+ million annually.
  • Supported 18.5% sales growth by development of innovative marketing and five-year revenue growth plan.
  • Researched market trends and surveys and used information to stimulate business and revenue growth.
  • Implemented CSAT surveys and referral programs for quality control and revenue growth.
  • Worked cross-departmentally to build revenue growth exceeding $8MM in 6 months.
  • Initiated two key partnerships which resulted in 64% revenue growth.
  • Created $30M in potential revenue growth for 2004.
  • Averaged 19% annual revenue growth in district.
  • Explored untapped product categories for explosive revenue growth.
  • Accomplished revenue growth of 6%.

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3 Revenue Growth Jobs

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20. Vendor Relations

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Here's how Vendor Relations is used in Operations Director jobs:
  • Re-established client/vendor relationships by clearly defining communication channels and identifying controls to avoid potential challenges.
  • Participate in long-term strategic planning for documentation, communication, and vendor relations.
  • Established and fostered client/vendor relationships to improve efficient communication which maximized resource allocation.
  • Managed vendor relationships for contractors, including product and strategic direction.
  • Manage multiple vendor relationships to ensure continuity of daily operations.
  • Manage customer and vendor relationships including negotiations.
  • Managed vendor relationships and release process.
  • Assessed and maintained vendor relationships.
  • Coordinate vendor relations to ensure products and services are delivered on-time and contractual obligations are met.
  • Integrated vendor relationships and negotiated contracts that resulted in an increased profit margin of $450,000.
  • Maintained all office supplies, vendor relationships and contracts, and building maintenance.
  • Managed vendor relations to ensure the cost effective purchase of supplies.
  • Maintain customer relationships, vendor relationships, and employee relationships.
  • Developed and maintained over 20 supplier and vendor relationships.
  • Managed vendor relationships including packaging design, purchase of manufacturing raw materials and negotiations with value-added processing partners.
  • Evaluated overall operational efficiencies including external / internal communications, IT infrastructure, and vendor relations.
  • Serve as coordination point for business systems management, technology implementations, and vendor relations.
  • Sourced and built vendor relationships Familiar with a wide variety of content management applications.
  • Reorganized the operations SOPs, budgeting/expenditures, staffing and vendor relationships.
  • Create Standard Operational Procedures (SOP) Direct Office Managers and supervise vendor relationships.

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21. Strategic Plan

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Here's how Strategic Plan is used in Operations Director jobs:
  • Prepare environmental scans for target opportunities and develop partnerships; recommend strategic planning initiatives pursuant to new models of care.
  • Valued for consistently demonstrating superior strategic planning skills while developing and enhancing a complex end-to-end product supply chain.
  • Participate in strategic planning sessions with cross functional leadership team to meet global University initiatives.
  • Work with physicians on strategic planning and ambulatory business development.
  • Interfaced directly with ownership on strategic planning and company development.
  • Developed strategic plans to realistically expand existing clinics, create new practices and build new clinics < 3 years.
  • Reported to Board of Directors monthly and attended annual Directors meetings to provide financial and strategic planning reports.
  • Manage the performance of seven US regions to ensure beneficial strategic planning and budgeting of the Operations Department.
  • Assist in developing the companies strategic plan as well as carry out organizations mission and vision.
  • Play a significant role in long-term strategic planning to achieve company's future goals.
  • Drafted team programs, newsletters and developed strategic planning for marketing and promotional events.
  • Develop and establish company goals, objectives and strategic planning with senior management.
  • Provided strategic planning and forecasting for over 900 hourly and management staff.
  • Participated in strategic planning, developing Agency's short- and long-range goals.
  • Manage the Two Year Executive Operations Systems Strategic Plan as Project Manager.
  • Design and implementation of strategic plan for winery.
  • Developed 3-5 year Strategic Plan with executive team.
  • Develop and implement strategic plans for the group.
  • Executed Strategic Plans, Employee Engagement Activities and Leadership Mentorship programs to improve work place satisfaction by 25%.
  • Refinanced Existing Debt, Reducing Cost of Debt, and Strategic Planning for Current and Future Operations.

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12 Strategic Plan Jobs

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22. Osha

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Here's how Osha is used in Operations Director jobs:
  • Maintained OSHA certifications and ensured compliance with regulations.
  • Manage contractual and business relations with 170 independent contractors, ensuring regulatory compliance with OSHA/DOT freight and HAZMAT transportation procedures.
  • Ensured compliance with all government authorities including OSHA safety standards, fire codes and plant EPA guidelines.
  • Provided classes in key areas, including OSHA, CPR, First Aid, and Defensive Driving.
  • Achieved improvements in food costs, and OSHA-related injuries improved by 40% year over year.
  • Worked with all field personal to ensure a safe OSHA compliant work environment.
  • Handle DHEC, CARF, and OSHA regulations, documentation, and inspections.
  • Ensured compliance with safety, OSHA, fire protection and operations processes.
  • Oversee shipping, 5S methodologies, safety programs, and OSHA guidelines.
  • Organized and created OSHA files, which were non-existent at the time.
  • Conduct monthly OSHA required safety meetings (7-Minute Safety Trainer.)
  • Achieved zero citing by leading 2 OSHA wall-to-wall unannounced inspections.
  • Implemented safety program resulting in reduction of OSHA A.F.R.
  • Maintained compliance with DEA, FDA, Ohio Board of Pharmacy, EPA and OSHA.
  • Maintained compliance in the areas of OSHA, HIPAA, JACHO and any Coding issues.
  • Serve as the HIPAA and OSHA Compliance Officers.
  • Improved Safety OSHA rate 50%.
  • Implemented and ensured all regulatory guidelines (OSHA, cGMP, FDA, international trade compliance regulation, etc.)
  • Developed systems for monitoring effort, scheduling major repairs and developed the agency's OSHA compliance program Citizens Advice Bureau
  • Started with company as GM of Kenosha Super 8 in 1994.

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23. Key Performance Indicators

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Here's how Key Performance Indicators is used in Operations Director jobs:
  • Motivated through implementation of standard operating procedures and key performance indicators to track productivity, output, and profitability.
  • Lead vendor management program by researching and evaluating suppliers based on key performance indicators.
  • Designed and implemented reliability metrics and key performance indicators for different types of services.
  • Monitor Key Performance Indicators to maximize operational efficiency, while championing Just-In-Time inventory.
  • Developed Key Performance Indicators to support corporate goals and contractual work objectives.
  • Developed physician incentive plan through the establishment of measurable key performance indicators.
  • Developed Key Performance Indicators for Management Reviews (Stability Operations).
  • Communicate Key Performance Indicators as required to all customer stakeholders.
  • Implemented and monitored Key Performance Indicators for quarterly client reviews.
  • Improved Quality Assurance with Key Performance Indicators and Accountability Tracking.
  • Implemented key performance indicators to stimulate financial performance.
  • Established key performance indicators/metrics to drive continuous improvement.
  • Developed and monitored Key Performance Indicators (KPI s) to measure the success and operational risk within the organization.
  • Plan and direct the operation of the assigned region and support the Key Performance Indicators.
  • Managed and tracked key Performance indicators (KPI) for building sales model.
  • Implemented and methodically improved 30+ Key Performance Indicators by 20%+.
  • Implemented key performance indicators to help measure against strategic goals.
  • Define and track key performance indicators.
  • Designed revenue cycle reports on key performance indicators (KPIs) to monitor provider productivity and charge capture.
  • Establish and monitor "Key Performance Indicators" for each key account.

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3 Key Performance Indicators Jobs

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24. Staff Members

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Here's how Staff Members is used in Operations Director jobs:
  • Train and coordinate staff members for effective operation
  • Supervised two part-time administrative staff members.
  • Establish and implement departmental policies and procedures, conferring with senior leadership, clients, and staff members as necessary.
  • Compiled all policy, procedures, standards, specifications, guidelines and training for all staff members.
  • Hire, train and develop all staff members while personally leading business-to-business, retail and training sales.
  • Monitored daily & ongoing ROI and HIPAA training to 32 employees completed by staff members.
  • Partnered with a team of 11direct staff members; indirectly approximately 40 staff members.
  • Educated leadership team on need for additional controls and cultural shift along staff members.
  • Trained and supervised staff members in procedures, client relations and systems operations.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Supervised 65 staff members and had the responsibilities of maintaining the budget.
  • Managed the redeployment of one-hundred and fourteen staff members to various states.
  • Supervised a team of over 60 staff members on a daily basis.
  • Recruited, trained, and managed sales and customer service staff members.
  • Managed a staff of 4 supervisors and 50-60 staff members.
  • Ensured all staff members were properly trained and maintained standards.
  • Trained staff members on minimizing agency exposure to claims.
  • Provide support and direction to staff members.
  • Hire and evaluate staff members.
  • Supervised and scheduled staff members.

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18 Staff Members Jobs

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25. Financial Statements

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Here's how Financial Statements is used in Operations Director jobs:
  • Reviewed activity reports and financial statements to determine progress and status in attaining objectives and plans with current conditions.
  • Prepared budgets and reviewed monthly financial statements to evaluate performance, control expenses and increase shareholder value.
  • Managed collection and disbursement of funds and maintained organizational balance sheets and financial statements.
  • Utilized quarterly financial statements of the operations to direct operations.
  • Reconcile departmental financial statements and forecast expenditures for upcoming years.
  • Supervised daily operations, financial statements and logistical planning.
  • Created invoices and maintained financial statements using QuickBooks.
  • Review daily doc, financial statements and management reports and used data to set forecasts and achieve department and dealership goals.
  • Prepare all financial statements, reports and understand the payroll system and that it is recorded correctly in the GL.
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
  • Managed P/L results and financial statements to meet corporate goals and achieving 17% or $1.5 million savings.
  • Managed P/L interpreting results and financial statements; coordinating efforts with districts to meet Corporate Goals and budgets.
  • Provided financial analysis reports, borrower's financial statements, lease reviews and market research.
  • Oversee preparation and presentation of financial statements (3 day close).
  • Managed budgets, acquisitions, purchase orders, and financial statements.
  • Converted financial statements from IFRS to US GAAP.
  • Review and edit monthly and annual financial statements.
  • Reviewed sales reports and financial statements.
  • Prepared budget, five year forecast, year-end financial statements, W-2's and 1099's.
  • Serve the Board of Directors by generating reports Coordinate Resources Manage projects as assigned Prepare financial statements

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1 Financial Statements Jobs

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26. Annual Sales

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Here's how Annual Sales is used in Operations Director jobs:
  • Identified lucrative target markets and developed and implemented strategies to acquire several key accounts generating over $1M in annual sales.
  • Oversee daily operations of $3M annual sales medical center including workers compensation cases, urgent care and physical therapy.
  • Created and lead sales initiatives that increased annual sales from $3.6m to $5.2m in last fiscal year.
  • Managed P&L for $8 million in annual sales for 9 stores in Columbus and surrounding communities.
  • Led business to break-even point within 3 months of operations, on-track for $1M in annual sales.
  • Improved and maintained annual sales level of 2 million, and effectively managed team of 30 employees.
  • Served as project manager for customer start-up in two sites, $4 million in annual sales.
  • Perform all tasks required to oversee and operate 8 locations with annual sales of 4.2 million dollars.
  • Increased company size by nearly 25% and annual sales volumes by over $492,000.
  • Forecast and set monthly/annual sales goals & gross profit objectives for the fixed operations departments.
  • Created a new revenue stream through a collaboration with 1800flowers, significantly increasing annual sales.
  • Created end market for school bus fleet with gross annual sales of $2.0 million.
  • Manage 27 restaurant managers among 6 units with combined annual sales of $17,000,000.
  • Inherited six existing sales teams generating approximately $2.5 million in annual sales.
  • Increased the office production to $7.5 million in annual sales.
  • Increased annual sales revenue by 62% from newsletter advertising.
  • Manage sales force with annual sales of 3 million dollars.
  • Combined annual sales of over $8 million.
  • Generated new business through telemarketing which led to [ ] in annual sales revenues.
  • Project Managed two operational startups in locations which generated $3M in annual sales.

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27. Business Operations

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Here's how Business Operations is used in Operations Director jobs:
  • Integrated process improvement initiatives to enhance business operations and successfully achieved a CMMI Maturity Level 2 Rating.
  • Profit and Loss Business Operations Recruiting Customer Service Staff Management Training Call center initiatives ERP
  • Maintained an awareness of changes in legislation that impacted business operations and liabilities.
  • Negotiate with vendors and suppliers directly affecting the company's regular business operations.
  • Interacted with business leaders regarding their business operations to mitigate TransFirst risk.
  • Managed all day-to-day business operations and budgets.
  • Assisted owner with the day to day business operations including: vendor selection, payroll, accounts payable and accounts receivable.
  • Led daily business operations, oversaw all HR policies and practices, payroll, benefits, compliance reporting and auditing.
  • Serve as the Director of Operations overseeing all aspects of everyday business operations for an adventure tourism group.
  • Supported the General Manager in driving business unit results and overseeing business operations across 9 sales regions.
  • Direct business operations for the Assessment & Standards Development Services (ASDS) division at WestEd.
  • Analyzed and streamlined business operations, leading to the elimination of 3 full-time positions.
  • Created IT infrastructure to support all aspects of the business operations.
  • Perform all the administrative duties of daily business operations.
  • Direct business operations for ISGN Solutions, Inc.
  • Research and operationalize State of Connecticut laws and regulations affecting business operations to ensure and maintain compliance.
  • Take charge of multi-faceted tasks over a rigorous schedule affecting business operations nationwide.
  • Managed business operations including staff development, financial management, contracting, material inventory control.
  • Conducted day-to-day business operations Created and managed client accounts Offered advice in assisting with business procedures
  • Led complete business operations for 105 stores, including supercenters and NHMs, throughout Oklahoma.

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17 Business Operations Jobs

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28. Training Programs

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Here's how Training Programs is used in Operations Director jobs:
  • Leveraged expertise to successfully develop and implement effective facility training programs for general managers, resulting in highly productive workforce.
  • Developed and implemented training programs and client retention programs along with overseeing the day-to-day operations of the organization.
  • Led effort to implement personnel skills upgrading utilizing cross training and training programs to enhance productivity.
  • Spearhead customer excellence initiative by developing training programs for associates.
  • Managed and refined all required training programs including, safety, equal opportunity, prevention of sexual harassment, and resiliency.
  • Evaluated, selected and implemented employee benefit package components including insurance plans, 401(k) and training programs.
  • Identified training needs, and implemented training programs to improve guest satisfaction, PCI compliance, and operational efficiency.
  • Developed Manager Training Programs for School Meal Program software, basic computer training, and safety programs.
  • Coordinated and led training programs for internal staff, leading to increase in productivity and sales.
  • Managed the development and execution of all training programs for both internal and external stakeholders.
  • Developed and launched new sales training programs with more structure, tools and resources.
  • Created, implemented, and altered training programs to follow business practices and guidelines.
  • Played key role in developing new policies, procedures, and training programs.
  • Executed training programs for the sales force, plant managers and associates.
  • Lowered employee turnover through proper orientation and training programs.
  • Developed short and long-term employee development and training programs.
  • Conduct Owner/Tenant Briefings & Tenant Pride Training Programs.
  • Designed tour scripts, routes, training programs.
  • Developed employee handbook and training programs.
  • Introduced new client initiatives; created client educational and marketplace programs including online training programs, webinars, podcasts and demos.

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3 Training Programs Jobs

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29. New Product Development

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Here's how New Product Development is used in Operations Director jobs:
  • Developed, assessed and documented process flow for cross divisional functions streamlining new client on-boarding process and new product development requirements.
  • Contribute to internal project initiatives regarding new product development, testing and implementation.
  • Managed projects related to new product development, manufacturing engineering and manufacturing systems.
  • Followed standard project management life cycle new product development.
  • Directed and implemented new product development
  • Commended for spearheading unprecedented success of new product development initiatives, resulting in - 1st to market product with successful launch.
  • Provided strategic support for new product development, business direction, and vendor alliances as well as managed all vendor relationships.
  • Developed Engineering group on new product development and handing off of parts to production that will meet or exceed quoted numbers.
  • Manage New Product Development activities using MS Project 98 for resource & task scheduling through First Article Production.
  • Led new product development group that re-designed one of the major product lines that increased sales 10%
  • Directed New Product Development team for implementation of local products (Greek Mac, Club sandwich).
  • Manage design engineering and compliance records for existing products and new product development.
  • Review and determine pricing for new product development and retail sales promotions.
  • Participated in strategic planning and new product development and launch efforts.
  • Implemented new product development process resulting in 45 new products.
  • Develop pricing strategies for new product development.
  • Established New Product Development model used in the introduction of the High Range Mechatron in seven months.
  • Managed all facets of R&D for new product development, rollout, and sustainability.
  • Implemented Standard Operating Procedures and was responsible for all Operations areas, including new product development.
  • Assisted with project management, cost estimating, new product development, customer service, marketing and Quality Control.

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2 New Product Development Jobs

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30. Inventory Management

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Here's how Inventory Management is used in Operations Director jobs:
  • Migrated ERP for manufacturing production to Microsoft Dynamics AX, enterprise resource planning, inventory management and material tracking modules included.
  • Provided equipment and services to public hospitals; reduced patient waiting list, increased productivity, and enhanced inventory management.
  • Reduced costs through effective inventory management, resource/staff utilization and outside vendor relations.
  • Implemented an inventory management system in order to audit and track inventory levels.
  • Utilized lean manufacturing concepts and inventory management skills to optimize working capital ratio.
  • Led warehouse consolidation program to reduce distribution points and improve inventory management.
  • Oversee operations including procurement and inventory management for four wholesale/retail distribution sites.
  • Improved drug-inventory management system to reduce waste and eliminate back orders.
  • Re-defined planning parameters for improved service level and inventory management.
  • Key Metrics focused on Safety, Quality, Customer Service, Cost Reduction, and Inventory management (1150 employees).
  • Serve as a consultant to corporate Sales Operations team on Inventory Management, Asset Management, and SOP related initiatives.
  • Inventory management to make sure all EMT's and staff have what is needed to properly execute their responsibilities.
  • Restructured replenishment model, merchandise allocation planning, and store level inventory management for Alaska stores in 2010.
  • Created a management team and structure, hours of operation schedule and an effective inventory management process.
  • Developed warehouse and inventory management, ensured project goals were being met as planned with customers.
  • Direct responsibility for $550M in revenue fulfillment and $50M in inventory management.
  • Led region in profits 2010 through increased sales, inventory management and merchandising programs.
  • Developed, sourced, and implemented business system software including accounting, inventory management, and quality control/quality assurance modules.
  • Led project to reengineer existing supply chain practices to improved overall inventory management efficiency.
  • Managed and modified Inventory systems setup, inventory management, distribution and shipping workflow contributing $600 K extra annual profit.

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7 Inventory Management Jobs

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31. Real Estate

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Here's how Real Estate is used in Operations Director jobs:
  • Managed all marketing, financial and administrative operations for provider of various services to real estate appraisal market.
  • Complete real estate appraisals within a defined territory from non-complex to highly complex assignments.
  • Reviewed/evaluated business procedures ranging from office expenses to real estate assets.
  • Managed key vendors on an ongoing basis, including movers, real estate brokers, and temporary housing providers.
  • Ensured appropriate appraiser coverage was maintained in all geographical locations where credit union clients offer real estate mortgage loans.
  • Work on small real estate team to help people make meaningful transitions in their life through real estate.
  • Identified key real estate locations based on demographics, location, and financial analysis of the proposed lease.
  • Developed and implemented short and long-term plans for growth, consolidation, capacity requirements and real estate needs.
  • Created and produced DVD sales training series sold to real estate professionals across the USA and Canada
  • Created and implemented strategies to purchase, remodel, and sell investment residential real estate.
  • Worked closely with our Real Estate, Development and HOA to maintain positive owner relations.
  • Assisted in build-outs for new locations and scouting of real estate for additional units.
  • Conduct Residential Real Estate Transactions on behalf of the Company to Acquire Homes.
  • Collaborate with IT in developing needs specifications for real estate projects.
  • Manage $2 million of residential real estate development.
  • Operated and managed a Real Estate Appraisal operation.
  • Managed vacation rentals and real estate sales office.
  • Licensed NC Real Estate Broker since 2004.
  • Gained my real estate license.
  • Processed every Sales and Rental transaction, from both Hecht Group and Titan Real Estate; from application to lease signing.

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18 Real Estate Jobs

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32. Internet

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Here's how Internet is used in Operations Director jobs:
  • Developed effective disaster recovery procedures with remote disaster recovery site to support 24x7 Internet based retail operations.
  • Established an internet based facilities management system to manage repairs and maintenance of property assets.
  • Designed and implemented systems to support Internet strategy.
  • Developed a proprietary internet portal for employee/staff scheduling.
  • Devise ways for the intake of new cases either by scanning documents or connecting to client's system using the internet.
  • Key cross functional team member that developed in house, on-line presentation and loan processing for all Internet banking products.
  • Assisted in the outbound marketing methodology including design/creation of sales letters, mass print advertising, and Internet promotion strategies.
  • Directed internet, retail department, ticketing, tours department and transportation operations in addition to vendor contracts.
  • Developed rigorous programs and testing processes to evaluate the best point of presence on the Internet.
  • Maintain, Install and Service Cable, Internet and Underground systems both residential and commercial.
  • Partnered with dozens on Internet backbone providers, web hosts, and ISP's.
  • Increased internet reservations by $3.5 million by developing and overseeing marketing initiatives for Coldwell's Reservations Department.
  • Established an internet and medical devices startups incubator/accelerator.
  • Managed all credit acquisition and cardholder maintenance activities through Internet and traditional channels for an Internet bank.
  • Managed the NY market for this Internet Exchange with an annual revenue of over $1M USD.
  • Assisted former owner in marketing resort to potential business sectors through internet and tradeshows.
  • Selected Accomplishments: - Increased Internet leads by 123% in 90 days.
  • Initiated startup operation for an internet based Sports & Apparel Company.
  • Implemented new internetworking projects in response to business needs.
  • Operate my business within budget guidelines Knowledge of Internet load boards which identify and offer procurement of potential loads and carriers.

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2 Internet Jobs

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33. Sigma

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Here's how Sigma is used in Operations Director jobs:
  • Established incoming material quality control utilizing Six-Sigma and dock-to-stock techniques.
  • Formulated operational innovation/six sigma training for newly hired associates.
  • Transferred Lean Sigma knowledge to the organization by developing and delivering Black Belt, Green Belt and Yellow Belt training.
  • Bring Lean and Six Sigma Principles to increase efficiency and decrease overall costs of both warehouse and manufacturing areas.
  • Utilized Lean Six Sigma for process methodology, including process flow documentation, metrics, and, quality reviews.
  • Promoted; developed and delivered Six Sigma training programs for Yellow, Green, and Black Belt trainees.
  • Applied Six Sigma Methodology to increase file delivery sigma from 2.0 to 6.8 Sigma on a monthly basis.
  • Utilized Total Productive Maintenance (TPM) and Six Sigma methodology in establishing best practices, SOP's.
  • Mentored Green Belts who spend 20% of their time in Operational Innovation (six sigma) projects.
  • Utilized Six-Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) methodologies.
  • Used Six Sigma Methodology to identify and modify data entry process saving $52,000 annually.
  • Transformed successful tactics into Six Sigma style CQI plans to track and maintain success.
  • Cut company operating budget by $150K through by implementing Six Sigma principles.
  • Lead Six-Sigma Black belts in development/execution of projects for manufacturing and IT.
  • Root cause analysis (Six Sigma methodologies).
  • Developed and Implemented Lean Six Sigma Program.
  • Create and manage Kaizen projects using Lean Six Sigma Black Belt methodologies that avoid and cut costs to boost profitability.
  • Sponsor certified and worked closely with Lean Six Sigma Deployment Leader to lead multiple Kaizen and Black Belt projects.
  • Sponsored Kaizen and Black Belt events to support a Lean Six Sigma environment.
  • Led Lean manufacturing culture: Utilized 5S, JIT, Kanban, SPC, pareto, Six Sigma, and DOE.

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24 Sigma Jobs

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34. Company Policies

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low Demand
Here's how Company Policies is used in Operations Director jobs:
  • Developed inventory policies and practices that were incorporated into Company policies and showed an immediate improvement in inventory management.
  • Monitored company policies and developed new operational procedures for firm in order to increase efficiency.
  • Compiled comprehensive customer reports, trained all associates in company policies and procedures.
  • Developed and updated company policies and procedures.
  • Insure the branch is in compliance with federal, state, and company policies, procedures, and regulations.
  • Provide guidance and direction to all staff for professional development and to insure adherence to all company policies.
  • Audit centers on a monthly basis to ensure compliance with all company policies and procedures.
  • Coordinate And Work With Various Departments For The Implementation Of Company Policies And Procedures.
  • Interpreted specifications, blueprints, job orders and company policies and procedures for workers.
  • Revised company policies to better govern every aspect of the company's business.
  • Monitor and maintain all internal records, complying with company policies and procedures.
  • Conducted employee training and ensured strict adherence to company policies and procedures.
  • Terminated and suspended employees who violated or didn't follow company policies.
  • Coached and mentored new employees in customer-service processes and company policies.
  • Trained new employees about company philosophy and new company policies.
  • Created company policies, revised franchisee training procedures.
  • Created company policies predicated on employee feedback.
  • Developed and enforced company policies and procedures in accordance to CIMS certification, state and federal laws.
  • Assisted in the formulation of company policies and procedures for the operations department.
  • Oversee daily operations of a multi-million dollar restaurant to ensure compliance with company policies, regulations, and safety.

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9 Company Policies Jobs

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35. Special Events

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low Demand
Here's how Special Events is used in Operations Director jobs:
  • Promoted and marketed groups by development of strategic partnerships and execution of special events.
  • Managed special events and web-related projects that supported an extremely fast-paced sales environment.
  • Coordinated and carried out special events and culinary competitions.
  • Collaborated with universities and students via direct mail, phone calls, and special events to expand chapters and services.
  • Processed registrations for non accredited classes and special events, handled student questions, concerns and inquires.
  • Coordinated 13 special events for students, staff, and facilitated campus rentals for private events.
  • Initiated monthly programs to commemorate special events throughout the year with an emphasis on student involvement.
  • Manage set-up and coordination of all special events/internal promotions that are run for all locations.
  • Achieved business objectives through leads generated from seminars, special events and trade shows.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Apply for all permits, games, special events and all practice locations.
  • Coordinated product marketing through trade shows, special events and sales presentations.
  • Used Excel to prepare Annual and Special Events Budget and tracked expenditures.
  • Handled all details involved with travel, trade shows and special events.
  • Managed all trade shows, special events and shareholders meetings.
  • Prepare special events and activities for the owners and guests.
  • Oversee all special events and meetings hosted by the firm.
  • Assisted with all special events associated w/ tennis and swimming.
  • Oversee online order fulfillment and community special events.
  • Produce special events to promote patronage, memberships and fundraising; and, Steward budget of $2mil+.

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2 Special Events Jobs

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36. Contract Negotiations

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low Demand
Here's how Contract Negotiations is used in Operations Director jobs:
  • Coordinated common area maintenance with staff mechanics or outside contractors with responsibility for all contract negotiations.
  • Participated in the acquisition of new clients, including marketing presentations and contract negotiations.
  • Coordinated all prototype development and experimental testing procedures prior to contract negotiations and signing.
  • Leveraged offshore development resources without increasing cost through savvy contract negotiations.
  • Performed contract negotiations and duties associated with human resources.
  • Coordinated new purchasing needs and contract negotiations.
  • Performed RFP for multiple translation vendors; managed contract negotiations; and secured funding for translation budget of $600k annually.
  • Served as Chief Negotiator for IAM Union Contract negotiations, 2009 (successful $8M cost-out package).
  • Work directly with Sales Team in securing new business, assist in contract negotiations, and pricing.
  • Participated in contract negotiations, infrastructure development, and the grand openings of five new store locations.
  • Lowered material costs by 9% and inventory levels 13% through vendor contract negotiations.
  • Led franchisee relations, contract negotiations, logistics, and all customer service functions.
  • Prepared profit and loss analysis, billing and contract negotiations.
  • Led several successful RFP processes and contract negotiations.
  • Partnered with sales executives in client contract negotiations.
  • Oversee all contract negotiations and price negotiations.
  • Contract negotiations for goods and services.
  • Secure Physician Bank loans Managed all managed care contract negotiations
  • Established and managed sub contractor & vender relations including contract negotiations, draw schedules, punch list, conflict resolutions.
  • Contract negotiations Act as a liaison for correspondence between clients, staff and vendors and the owner of the company

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37. ERP

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low Demand
Here's how ERP is used in Operations Director jobs:
  • Managed day to day operations, including successful implementation of enterprise technology across both clinical and administrative departments.
  • Evaluate overall performance by gathering, analyzing and interpreting data to achieve operational excellence.
  • Completed and interpreted all year end reporting including cycle counts and year-end inventory
  • Defined, implemented and deployed cross-functional / cross-organizational enterprise solutions.
  • Interpreted, administered, and implemented policies/procedures.
  • Initiated and oversaw several changes with solutions and product portfolio in various hosted enterprise software, billing and revenue assurance.
  • Provided guidance and support to staff in areas of interpersonal communication, parent relations, and practice group structure.
  • Spearheaded and directed 25 staff in end-to-end implementation of customer specific enterprise solutions and services in EMEA.
  • Assisted the SAP team with developing ERP modules and conducted user training for operations.
  • Interpret medical reports to apply appropriate ICD-9, ICD-10, CPT-4 and HCPCS codes.
  • Developed a catalog and PowerPoint used by coaches during in-home recruiting visits.
  • Directed team activities to maintain and develop worldwide enterprise IT applications.
  • Project Manager for the ERP implementation of Oracle applications v.11i.
  • Developed and executed program direction ensuring United Healthcare Community & State line of business alignment with the overall enterprise strategic direction.
  • Challenged to initiate improvements for underperforming areas of fulfillment operations.
  • Evaluated all associates and temporary staffing personal to identify underperformers.
  • Possess excellent interpersonal, analytical, and organizational skills.
  • Supervised 225 employees and multi-location enterprise.
  • Worked with local EMO to develop Waterpark emergency action plans and procedures.
  • Documented the installation process of the Oracle ERP application including iSupport.

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10 ERP Jobs

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38. Quickbooks

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low Demand
Here's how Quickbooks is used in Operations Director jobs:
  • Consulted paraprofessionals & clients on bookkeeping using various versions of QuickBooks accounting software.
  • Upgraded organization's internal financial tracking system from Microsoft Excel to QuickBooks Online
  • Established computerized accounting system utilizing QuickBooks Pro software.
  • Performed bookkeeping and payroll preparation utilizing QuickBooks.
  • Managed day to day processing of accounts receivable and payable using QuickBooks, and producing reports as requested.
  • Create, maintain, and enter information into company databases such as QuickBooks and Office Suites.
  • Manage accounts payable and receivable; prepare checks and deposits using QuickBooks Pro 2007.
  • Audit and reconcile payroll reports into QuickBooks and make necessary journal entries.
  • Managed accounting responsibilities including QuickBooks, accounts receivable, and accounts payable.
  • Supported new parent company financial software conversion from QuickBooks to NetSuite.
  • Streamlined Logistics/Fulfillment process (Retail/Web), utilizing QuickBooks Online.
  • Coordinated and authored monthly reporting using QuickBooks and Excel.
  • Entered all company debits and credits via QuickBooks.
  • Transferred all accounting into Quickbooks for internal finance management.
  • Perform all payroll activities for all locations utilizing Quickbooks and ADP as well as modified business tax.
  • Replaced internal manual accounting system with Quickbooks, reducing reliance on external sources and elimination of expenses.
  • Used Quickbooks for bi-weekly payroll, accounts payable and receivable and general bookkeeping.
  • Created on integrated ecosystem for documents using neat software and Quickbooks Pro.
  • Keep detail oriented records of clients and vendors via Quickbooks.
  • Monitor and input employees time into QuickBooks.

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39. Customer Relations

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low Demand
Here's how Customer Relations is used in Operations Director jobs:
  • Interfaced frequently with customers, sales representatives and vendors to ensure achievement of company commitment to customer relationships and expectations.
  • Developed customer relationships, and maintain excellent relationships with all major dealers, manufacturers, and manufacturers' representatives.
  • Maintained customer relationships and served as contractual point-of-contact for purchase/sales orders, negotiated favorable payment terms to increase cash efficiency
  • Managed customer relationship management program for Key Accounts by presenting and executing efficient supply chain solutions.
  • Developed customer relationship management database to generate steady stream of prospects to market services.
  • Reestablished strong customer relations with United Technologies business and generated Supplier Gold Performing status.
  • Authored numerous policy changes to improve customer relations accepted and implemented by executive management.
  • Consulted with pool managers to identify and rectify employee/customer relations problems.
  • Overlooked sales, inventory and managed customer relations.
  • Developed and maintained key customer relationships.
  • Reduced customer complaints by 15% through effective and timely management of customer relations and resolution of customer issues.
  • Account management and customer relations support for the Workers Compensation Corporation of PR (CFSE).
  • Managed operations for training, marketing, customer relations, and accounting and HR services.
  • Experienced in problem solving, leadership and communications, sales training, and customer relations.
  • Strengthen customer relationship through service ethic; anticipate and provide solutions to customer needs.
  • Oversee point of sales functions, enrollment staff, and customer relations.
  • Manage customer relations to include proactive risk, problem and conflict management.
  • Exceeded forecasted sales activity by generating new training contracts with government agencies and from established customer relationships.
  • Manage data analyst, marketing, customer relations and business development teams Create company processes (i.e.
  • Team of 35 employees) Food & Beverage Management Customer Service and Customer Relations Event Management & Private Parties.

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40. CRM

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low Demand
Here's how CRM is used in Operations Director jobs:
  • Directed development and implementation of internet-based centralized scheduling program to schedule and manage installations, fully integrated with CRM system.
  • Directed development and implementation of internet-based CRM system and database for collection of customer sales and sales lead information.
  • Developed complete custom customer relationship management (CRM) application.
  • Implemented SugarCRM to automate company processes and procedures.
  • Implemented POS Revel System including hardware, software, management console, import product data, establish CRM and payment processor.
  • Implemented next-generation CRM software, which lead to streamline sales follow up and increasing leads conversion over 11% since 2015.
  • Led new business development efforts, including the selection and implementation of a Customer Relationship Management (CRM) software application.
  • Perform research, due diligence, and acquisition of company's first Customer Relationship Management (CRM) software database.
  • Produced training and support materials and executed client training on CRM, Financial and Production system modules.
  • Project managed the integration of four multimedia call centers in three countries onto a single CRM system.
  • Developed automated Customer Retention analysis pairing data from our CRM and TMS systems into excel.
  • Customized NetSuite CRM system and implemented sales team reporting metrics to improve sales forecasts.
  • Defined the sale cycle, created accurate job descriptions and developed standards for CRM.
  • Created and launched custom, email-based customer relationship management (CRM) program.
  • Maintained CRM files for purchases, refunds, exchanges and store credit.
  • Managed and implemented two successful CRM conversions.
  • Designed and implemented company wide CRM system.
  • Managed all IT integration projects, Microsoft CRM platform implementation, and and national training directives.
  • Utilize Salesforce CRM software application and reports to manage customer accounts, create custom solar electric solutions and prepare quotes.
  • Create and maintain awareness through CRM Research and develop operational tools; shipping, printing, analytics, production.

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6 CRM Jobs

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41. Information Technology

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low Demand
Here's how Information Technology is used in Operations Director jobs:
  • Collaborated with facilities, information technology, and Dean's office personnel to relocate divisions/practices within the department.
  • Collaborated with information technology department to ensure the ongoing maintenance and updating systems and infrastructure.
  • Promote ongoing streamlining and efficiency efforts such as use of information technology for business solutions.
  • Oversee information technology network and ancillary systems, phone systems and network security protocols.
  • Supervised 30 operational staff including the Information Technology, Portfolio Administration and Trading Desk.
  • Supervised and managed performance of staff in Information Technology and Billing departments.
  • Oversee support services, including administration, marketing and information technology.
  • Implemented master change control process for telephony and information technology structures.
  • Coordinated Information Technology applications across five sites for Wyeth Vaccines Research.
  • Established governance structure for Program / Business and Information Technology divisions.
  • Managed supportive services and maintenance of company information technology resources.
  • Oversee operations and budgets for multiple departments such as Information Technology, Transportation, Janitorial, Maintenance, and Field Maintenance.
  • General leadership and management of production, newsprint, information technology, facilities, safety, and commercial printing operations.
  • Redefined Duran's Silicon Valley, CA Information Technology staffing branch objectives and initiatives to ensure a more profitable operation.
  • Assumed leadership of large Information Technology department for 18 months and conducted successful recruitment and hiring of top level CIO.
  • Work closely with other business functions (S&M, Global Business, Information Technology, etc.)
  • Provided compliance guidance to the Information Technology teams in system development and design to meet federal regulations.
  • Established the information technology department from square one.
  • Develop marketing and leadership plans for European information technology companies, specializing in software improvement.
  • Lead ten independent projects, managing separate call-campaigns, statement / letter-series, workflow strategies, and unique information technology issues.

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9 Information Technology Jobs

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42. Performance Reviews

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low Demand
Here's how Performance Reviews is used in Operations Director jobs:
  • Maintained personnel files, administered employee benefits, educated employees on administrative policies and procedures, conducted performance reviews.
  • Established objectives, provided ongoing feedback to managing director and conducted performance reviews per Met Life Performance Management Program.
  • Directed HR policies and coordinated annual performance reviews, benefits administration and insurance renewals and audits.
  • Completed performance reviews each quarter, offering praise and recommendations for improvement.
  • Conduct quarterly performance reviews to personnel.
  • Led frequent performance reviews with reporters, including regular coaching and critique sessions to review recent work and troubleshoot problem areas.
  • Worked with the management team to ensure performance reviews were written and communicated appropriately and completed in a timely matter.
  • Managed staff of ten, handled day-to-day operations, payroll administration, benefits, performance reviews, recruiting and compensation.
  • Managed the church non-pastoral staff including interviewing, hiring, performance reviews, new hire orientation and staff counseling.
  • Supervised a staff of field service engineers and technicians and conduct personnel performance reviews, career development coaching.
  • Performed human resources functions - recruitment, benefits administration, training and completed employee annual performance reviews.
  • Managed all HR duties, such as hiring and terminations, staff complaints and performance reviews.
  • Managed 30 employees dispersed across three office locations, including conducting performance reviews.
  • Conduct quarterly and annual performance reviews; provide coaching and training as required.
  • Develop and administer performance reviews, 360 feedback, and Associate Engagement surveys.
  • Supervised 25 resident teachers, staff, conducting ongoing performance reviews and training.
  • Hired and trained office personnel, gave performance reviews and pay increases.
  • Implemented first salary cap program, as well as standardized performance reviews.
  • Created performance reviews for all levels of management and staff.
  • Establish employee goals & conduct employee performance reviews.

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2 Performance Reviews Jobs

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43. Customer Base

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low Demand
Here's how Customer Base is used in Operations Director jobs:
  • Cultivated and maintained customer relationships with Regional Vice Presidents, District Managers for Texas customer base.
  • Directed new business development activities, developed the customer baseline through business service presentations and proposals.
  • Develop marketing plans for centers to increase community awareness and customer base.
  • Expanded customer base beyond service market by identifying new business opportunities.
  • Increased the customer base by expanding operational capacity.
  • Identify key recruiting and hiring strategies to allow us to expand our revenue opportunities/customer base into outlying areas around Puget Sound.
  • Inspire sales department to retain 6000 customer base, build new revenue and tailor operational processes to meet customer needs.
  • Evaluated client growth and retention and coordinated efforts to promote brand image, customer base, and market share.
  • Mentor and direct sales force to accelerate revenue growth while delivering responsive, outstanding service to customer base.
  • Developed marketing programs to assist customer base sales reps. - Manage P&L accountability practices.
  • Increased customer base year over year with a culture of the customer is always first.
  • Increased revenue of $400,000 through the establishment of a new customer base.
  • Introduced new products and increased customer base with large, lucrative accounts.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Designed marketing campaigns to build customer base, and market share.
  • Provide customer service to prospects and current customer base.
  • Established and maintained customer base and relations.
  • Championed/led rebranding initiative, created new corporate image, expanded retail space by 100%, and quadrupled customer base.
  • Increased annual sales by 20% by implementing strategies to develop and expand existing customer base.
  • Key Accomplishments Successfully transitioned top tier customer base to startup fulfillment division after World Marketing declared bankruptcy and ceased operations.

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44. Business Units

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low Demand
Here's how Business Units is used in Operations Director jobs:
  • Supported all business units strategies designed to attain profitability, quality and customer satisfaction targets.
  • Coordinated cross-functional efforts with multiple business units to develop integrated solutions.
  • Executed turnaround of three significantly under-performing business units.
  • Directed and developed all operations for west coast business units, with annual operating budgeted revenues of nearly $13 million.
  • Managed engineering functions and manufacturing activities for six independent business units in Mexico, which produced 90% of company products.
  • Led the introduction of new product categories and new business units, encouraging new processes for planning and execution.
  • Integrated activities with business units and other IT departments to ensure the successful implementation and support of project efforts.
  • Coordinated the efforts of the Sector staff and corporate leverage teams to support Sector Business Units.
  • Managed 12 business units, over 180 employees and a regional support staff of 18.
  • Manage & adjust annual allocation of costs to business units based on services provided.
  • Oversee and lead all aspects of recruiting strategy in support of multiple business units.
  • Managed 5 business units, 70 employees and a district support staff of 7.
  • Developed in house Technical Assistance Center (TAC) which supports multiple business units.
  • Lead the corporate Health and Safety best practices committee across all business units.
  • Create and maintain 12 million in annual budgets for 5 business units.
  • Coordinate internal services for all YMCA business units as assigned.
  • Managed the project budgets across all business units.
  • Managed subcontractors, SMEs and heads of business units to ensure the project was on time and on budget.
  • Review purchase plan established by the business units ensuring that the units plan meets company requirements.
  • Led operations across 4 business units located in Bedford, MA and Taunton, UK.

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5 Business Units Jobs

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45. Technical Support

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low Demand
Here's how Technical Support is used in Operations Director jobs:
  • Recruited and trained technical support personnel, formulated policies and procedures, and monitored activities to ensure end user satisfaction.
  • Experienced in finding quality candidates in a variety of positions including sales, customer service, technical support, and marketing.
  • Provide technical support to customers and field engineers for GE, Toshiba, Philips, and Picker systems.
  • Provided proofreading of all composed correspondence and word processing documents; and technical support as needed.
  • Provide expertise and technical support on job walks and meet with customers to provide excellent service.
  • Hired to drive sales and offer technical support; became Operations Director to streamline operational processes.
  • Provided Sales/Technical Support to over 350,000 customers via tier 1 and tier 2 levels.
  • Directed marketing, sales, public relations, technical support, and operations.
  • Provide technical support to clients and in-house staff regarding ADA and DOT regulations.
  • Manage a team of repair technicians, technical support technicians and buyer/procurement activities.
  • Level 1 & 2 technical support primarily through remote support & training.
  • Directed the Sale's Team and the Technical Support department.
  • Supervised the technical support and installation teams.
  • Provided telephone technical support to clients.
  • Provide technical support to sales team.
  • Provide technical support as required.
  • Managed daily operations as well as providing administrative and technical support to all company employees and associated vendors.
  • Managed staff and daily operations for a family owned wholesale supplier, including technical support and workflow optimization.
  • Developed technical support procedures for multi-product line of financial software products.
  • Manage the sales, customer services, and technical support of products and services for the Advisor Center.

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2 Technical Support Jobs

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46. Office Staff

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low Demand
Here's how Office Staff is used in Operations Director jobs:
  • Served as Local Governing Body representative actively collaborating with corporate office staff, Medical Directors and clinic personnel.
  • Oversee twenty-seven employees (four office staff, eight service technicians, an installation manager, and two installation crews).
  • Hire all personnel in office staff, field supervisors, and approve of all new employees at customer sites.
  • Manage office staff in areas of software application processing, marketing, sales, and general clerical duties.
  • Managed employee schedules, assigned tasks, trained and developed front office and back office staff members.
  • Managed a team of 30 technologists plus office staff providing mobile diagnostic services of all types.
  • Complete oversight of all operations staff including the estimating department, field operations and office staff.
  • Directed daily operations, including supervising office staff and a client care coordinator.
  • Worked with our year-round office staff to design and create a programming schedule.
  • Acted as back up for Medical Assistants and Front office staff when needed.
  • Hired, supervised, and evaluated the performance of business office staff.
  • Attended management meetings and updated local office staff with any procedural changes.
  • Perform interviews, hiring, and scheduling for all front office staff.
  • Implement company procedures, recruit service employees and office staff.
  • Managed its 20 person office staff.
  • Manage group of advisors, helping them with goals, strategies, and aligning their office staff with handling workload.
  • Key Achievements: Spearheaded company and staff newsletters to educate caregivers, office staff, and clients.
  • Supervised 25 office staff, 50 warehouse and various temporary employees.
  • Communicated research results to consulting customers, aided in the interpretation of reports Supervised office staff and managed work flow amongst programmers
  • Set up all de- partments and hired personnel for production, maintenance, QA/QC, planning/ purchasing and office staff.

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47. Financial Performance

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low Demand
Here's how Financial Performance is used in Operations Director jobs:
  • Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals.
  • Established market strategy, talent management programs, employee relations, and financial performance including budget formulation.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Evaluated financial performance data to accurately measure productivity and goal succession.
  • Developed staffing plans to maximized both operational and financial performance.
  • Maximized financial performance through cost control and proactive budget management.
  • Provided recommendations to strategically enhance financial performance and business opportunities.
  • Monitored financial performance and utilized results to formulate strategy.
  • Prepared and presented physician financial performance reports.
  • Led team of Area Directors in the operations and financial performance of 150 company-owned restaurants throughout the Southeastern United States.
  • Total responsibility for management, operations and financial performance of two Cardiology Practices, Sleep and ECP centers.
  • Report statistics daily/weekly of financial performance on over 68 clinics to corporate office in Austin TX.
  • Oversee all aspects of staff supervision, financial performance, and meeting and exceeding customer expectations.
  • Participate in the long-range planning for company operations, personnel, financial performance and growth.
  • Assist and support direct reports on how to improve the company s financial performance.
  • Received an Achievement Award for two consecutive years due to top financial performance.
  • Execute budget and report financial performance to the holding company.
  • Achieved top tier ranking for financial performance and quality indicators.
  • Hold weekly review meetings to discuss financial performance.
  • Facilitate monthly operational location meetings to discuss overall financial performance of practice(s).

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85 Financial Performance Jobs

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48. Labor Costs

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low Demand
Here's how Labor Costs is used in Operations Director jobs:
  • Reduced food and labor costs through proactive inventory management, purchasing, and effective scheduling using accurate forecasting.
  • Slashed corporate overhead and labor costs by eliminating redundant positions and restructuring staff as needed.
  • Managed reporting profitability and direct labor costs to VP/General manager.
  • Optimized profitability through reduction in labor costs.
  • Reduced labor costs by 50%, by setting performance goals for all techs, and holding them to those goals.
  • Reduced labor costs by $200,000 annually by developing a cross-training program for employees of dry-goods and refrigerated products facility.
  • Implement plans to improve customer service, sales, labor costs, food costs, and exceed profit margins.
  • Implemented workforce management best practices, reducing overtime by 43% and saving $80K in annual labor costs.
  • Developed and updated contract labor rating systems to appropriate pay scales to manage labor costs effectively.
  • Reduced trade input entry errors by 55% reducing labor costs by $1,200 per month.
  • Saved approximately $10K per week in labor costs by reducing headcount and reorganizing the workforce.
  • Instituted higher standards of QSC and productivity while lowering labor costs by 5%.
  • Reduced operations labor costs from 4% to 1.2% while substantially increasing productivity.
  • Consolidated manufacturing facilities reducing overhead costs $225K and direct labor costs 35%.
  • Employed measures to reduce labor costs and increase productivity while providing customer service.
  • Innovated automation to reduce labor costs by 71% for product line.
  • Reduced labor costs by 5.5percent while maintaining excellent service and profit levels.
  • Implement strategies to reduce labor costs and inventory loss.
  • Reduced overall labor costs 19% over 4 years.
  • Created weekly communication amongst all stores and owner reviewing weekly/monthly food, beverage and labor costs.

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6 Labor Costs Jobs

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49. R

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low Demand
Here's how R is used in Operations Director jobs:
  • Sharpened operational performance and time management with the introduction of new procedures for promotional events and implementation tasks.
  • Lead the agency through initial Medicare certification and annual Medicare certification for additional office.
  • Researched and coordinated community service activities for Women's Basketball student-athletes.
  • Monitored and purchased inventory for downtown all-ages live entertainment venue.
  • Sourced and contracted a small team of remote web developers, graphic designers and SEO experts to execute website development.
  • Facilitated the film exchange process and all other aspects of video operations for both home and away games.
  • Learned about donor relations, maintain an alumni database, and be involved in alumni relations.
  • Job functions included site selection, monthly in-store audits and employee review and counseling activities
  • Assisted with the planning of team travel and the preparation for home game events.
  • Tallied daily sales and invoices; composed weekly and monthly profit and loss tables.
  • Coordinated and responded to complex patient complaints and State Surveys.
  • Led Troy's social media advertising and recruiting mail-outs.
  • Help manage equipment inventory and supplies for the team.
  • Assist Branch Support department in sales related issues.
  • Recruited and developed a sales team of three.
  • Direct all operations for WRG brands.
  • Navigate and monitor all social media content for Banks Sports Ventures (i.e Facebook, Twitter, Instagram)
  • Assist Underwriting Manager in second/third reviews of declined loans Co-manage Underwriting department in Underwriting Manager's absence managing workflow.
  • Launch successful marketing strategies and ensure continuous delivery of top fundraising programs, resulting in 57% of the companies profits.
  • Negotiate security contracts with clients and help establish good client relations.

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50. Staff Training

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low Demand
Here's how Staff Training is used in Operations Director jobs:
  • Implemented plans to optimize staff training in support of organizational goals for domestic and international initiatives.
  • Reduced operating costs without impacting productivity by negotiating cost-effective agreements and optimizing staff training.
  • Provide Staff training on appropriate therapeutic interventions.
  • Directed sales, operational and logistical arrangements from sales staff training to warehousing from SKU management to hiring sales staff.
  • Control costs through ongoing staff training, careful review of work products, and immediate rectification of issues.
  • Created the Personnel Training Coordinator position, elevating staff training and retention to 74% in 2012.
  • Led two (2) company system conversions, implementations and related staff training.
  • Staff training, individually or in-groups, on new and/or current software programs.
  • Developed a Compliance Plan with staff training, self audits & reporting.
  • Assisted the Program Director with planning and implementation of staff training.
  • Implemented staff training system, food products, and special promotions.
  • Staff training in the latest techniques in the cosmetology industry.
  • Improved recruiting policies, ongoing steps of service staff training.
  • Planned and directed staff training and performance evaluations.
  • Oversee all Human Resources and staff training.
  • Assist with staff training and scheduling.
  • Designed and implemented web site, including content, domain name, web-server and staff training.
  • Create staff trainings schedules and assist with weekly intake and discharge procedures.
  • Planned and conducted numerous staff trainings with an emphasis on Customer Service.
  • Lead monthly staff trainings and weekly staff meetings.

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Operations Director Jobs

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20 Most Common Skills For An Operations Director

Customer Service

11.9%

Financial Management

11.8%

Ensure Compliance

11.4%

Facilities Management

8.3%

ISO

6.3%

A/P

5.6%

Daily Operations

5.0%

Oversight

4.8%

Logistics

4.8%

Process Improvement

4.0%

Business Development

3.8%

Human Resources

3.5%

Project Management

3.0%

Direct Reports

2.8%

Cost Savings

2.5%

Day-To-Day Operations

2.3%

Inventory Control

2.2%

Annual Budget

2.0%

Revenue Growth

2.0%

Vendor Relations

1.8%
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Typical Skill-Sets Required For An Operations Director

Rank Skill
1 Customer Service 9.0%
2 Financial Management 8.9%
3 Ensure Compliance 8.6%
4 Facilities Management 6.3%
5 ISO 4.8%
6 A/P 4.2%
7 Daily Operations 3.8%
8 Oversight 3.7%
9 Logistics 3.6%
10 Process Improvement 3.0%
11 Business Development 2.9%
12 Human Resources 2.7%
13 Project Management 2.3%
14 Direct Reports 2.1%
15 Cost Savings 1.9%
16 Day-To-Day Operations 1.7%
17 Inventory Control 1.7%
18 Annual Budget 1.5%
19 Revenue Growth 1.5%
20 Vendor Relations 1.4%
21 Strategic Plan 1.4%
22 Osha 1.2%
23 Key Performance Indicators 1.2%
24 Staff Members 1.2%
25 Financial Statements 1.1%
26 Annual Sales 1.1%
27 Business Operations 1.1%
28 Training Programs 1.0%
29 New Product Development 1.0%
30 Inventory Management 0.9%
31 Real Estate 0.9%
32 Internet 0.8%
33 Sigma 0.8%
34 Company Policies 0.8%
35 Special Events 0.8%
36 Contract Negotiations 0.7%
37 ERP 0.7%
38 Quickbooks 0.7%
39 Customer Relations 0.7%
40 CRM 0.7%
41 Information Technology 0.7%
42 Performance Reviews 0.6%
43 Customer Base 0.6%
44 Business Units 0.6%
45 Technical Support 0.6%
46 Office Staff 0.5%
47 Financial Performance 0.5%
48 Labor Costs 0.5%
49 R 0.5%
50 Staff Training 0.5%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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