Operations directors oversee all company operations. They have the power to set the direction, change the course of the organization, and reform strategies to ensure efficiency in how the company operates. Operations directors manage business operations effectively by constantly analyzing company data and by anticipating any challenge that may come their way. As such, they make sound business decisions and recommendations that will help strengthen the organization. Operations directors oversee finances, quality control, and even human resources. They ensure that all aspects of the business are considered in making business operations decisions.

Operations Director Responsibilities

Here are examples of responsibilities from real operations director resumes representing typical tasks they are likely to perform in their roles.

  • Manage all product SLAs and contract negotiations with outsource vendors.
  • Manage a PMO style team to implement any changes across the global contact centers.
  • Manage multiple vendor relationships for RFP development and review, contract negotiation, contract terms management, and accounts payable review.
  • Manage comprehensive business activities; handle logistics, including load planning and dispatching, and supervise staff within structure environment.
  • Develop standard operating procedures for services provide and communicate these indicators effectively to customers to manage expectations and improve service delivery.
  • Manage equipment inventory; coordinate print and Internet advertising; facilitate timekeeping and payroll for sites; administer participant credit program.
  • Identify and analyze business development opportunities by assessing technological capability and pricing to accurately determine ROI.
  • Assist the implementation team with systematic implementation of ERP modules, provide oversight with project management and facilitate change management process.
  • Answer all sales calls and run the whole sales floor.
  • Create and run organization s nationally known website.
Operations Director Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..

Operations Director Job Description

Perhaps the hardest question to answer when deciding on a career as an operations director is "should I become an operations director?" You might find this info to be helpful. When compared to other jobs, operations director careers are projected to have a growth rate described as "as fast as average" at 6% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a operations director by 2028 is 150,600.

On average, the operations director annual salary is $95,841 per year, which translates to $46.08 an hour. Generally speaking, operations directors earn anywhere from $58,000 to $157,000 a year, which means that the top-earning operations directors make $99,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become an operations director. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an assistant vice president operations, director, facilities & operations, executive director of operations, and assistant director of operations.

Operations Director Jobs You Might Like

Operations Director Resume Examples

Operations Director Skills and Personality Traits

We calculated that 17% of Operations Directors are proficient in Procedures, Customer Service, and Ensure Compliance. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Operations Directors that have these skills listed on their resume here:

  • Procedures, 17%

    Established the surveillance department, positioned security cameras, trained surveillance operators, and developed procedures for inquiries and issue resolution.

  • Customer Service, 12%

    Implemented processes and developed action plans to improve overall performance, customer service issues and ensure overall operational integrity and compliance.

  • Ensure Compliance, 5%

    Elevated overall level of organization and efficiency within project to ensure compliance with original design specifications and owner's personal requirements.

  • Continuous Improvement, 5%

    Facilitate effective and efficient operations in a rapidly evolving business environment by delivering continuous improvements to customer service and office procedures.

  • Oversight, 5%

    Assisted the implementation team with systematic implementation of ERP modules, provided oversight with project management and facilitated change management process.

  • Project Management, 3%

    Collaborated with newly formed Project Management Office to implement protocols such as training programs, resource management and annual strategic planning.

"procedures," "customer service," and "ensure compliance" aren't the only skills we found operations directors list on their resumes. In fact, there's a whole list of operations director responsibilities that we found, including:

  • Arguably the most important personality trait for an operations director to have happens to be communication skills. An example from a resume said this about the skill, "top executives must be able to communicate clearly and persuasively" Additionally, other resumes have pointed out that operations directors can use communication skills to "streamlined and eliminated silos by developing effective communication channels between it and business units which improved collaboration efforts. "
  • Another commonly found skill for being able to perform operations director duties is the following: leadership skills. According to a operations director resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Check out this example of how operations directors use leadership skills: "provided leadership over manufacturing, planning/purchasing and engineering in an fda regulated facility with complete p&l; responsibility. "
  • Management skills is also an important skill for operations directors to have. This example of how operations directors use this skill comes from a operations director resume, "top executives must shape and direct the operations of an organization" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "achieved fda acceptance of 3 large bla filings in 3 years through outstanding project management, and earned president's award. "
  • In order for certain operations director responsibilities to be completed, the job requires the skill "problem-solving skills." According to an operations director resume, "top executives need to identify and resolve issues within an organization" As an example, this snippet was taken directly from a resume about how this skill applies: "control solutions needed to pass audits by dod and fda to meet contract requirements in two new plants. "
  • Yet another important skill that an operations director must demonstrate is "time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. This is clearly demonstrated in this example from an operations director who stated: "managed subcontractors, smes and heads of business units to ensure the project was on time and on budget. "
  • See the full list of operations director skills.

    Before becoming an operations director, 66.5% earned their bachelor's degree. When it comes down to graduating with a master's degree, 14.3% operations directors went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most operations directors have a college degree. But about one out of every eight operations directors didn't attend college at all.

    Those operations directors who do attend college, typically earn either business degrees or management degrees. Less commonly earned degrees for operations directors include accounting degrees or psychology degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an operations director. We've found that most operations director resumes include experience from General Dynamics, PricewaterhouseCoopers, and Appriss. Of recent, General Dynamics had 195 positions open for operations directors. Meanwhile, there are 65 job openings at PricewaterhouseCoopers and 34 at Appriss.

    Since salary is important to some operations directors, it's good to note that they are figured to earn the highest salaries at Macy's, Walmart, and Target. If you were to take a closer look at Macy's, you'd find that the average operations director salary is $153,942. Then at Walmart, operations directors receive an average salary of $153,512, while the salary at Target is $153,113.

    View more details on operations director salaries across the United States.

    Some other companies you might be interested in as a operations director include United States Army, Bank of America, and FedEx. These three companies were found to hire the most operations directors from the top 100 U.S. educational institutions.

    In general, operations directors fulfill roles in the hospitality and health care industries. While employment numbers are high in those industries, the operations director annual salary is the highest in the technology industry with $106,733 as the average salary. Meanwhile, the health care and manufacturing industries pay $105,350 and $103,629 respectively. This means that operations directors who are employed in the technology industry make 40.1% more than operations directors who work in the government Industry.

    The three companies that hire the most prestigious operations directors are:

      What Assistant Vice President Operationss Do

      An assistant vice president of operations is responsible for monitoring the company's operational and production processes to ensure high-quality deliverables and achieve the highest client satisfaction. Assistant vice presidents of operations join the senior management team in implementing corporate decisions to enhance the efficiency and stability of the company to provide timely services for the clients and business partners. They also review financial and business transactions, identify cost-reduction methodologies, and develop opportunities to generate revenues and increase profits.

      We looked at the average operations director annual salary and compared it with the average of an assistant vice president operations. Generally speaking, assistant vice presidents operations receive $4,841 lower pay than operations directors per year.

      Even though operations directors and assistant vice presidents operations have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, ensure compliance, and oversight in the day-to-day roles.

      As far as similarities go, this is where it ends because an operations director responsibility requires skills such as "procedures," "continuous improvement," "human resources," and "logistics." Whereas a assistant vice president operations is skilled in "avp," "risk management," "internal audit," and "new procedures." So if you're looking for what truly separates the two careers, you've found it.

      Assistant vice presidents operations tend to make the most money in the insurance industry by averaging a salary of $108,683. In contrast, operations directors make the biggest average salary of $106,733 in the technology industry.

      Assistant vice presidents operations tend to reach similar levels of education than operations directors. In fact, assistant vice presidents operations are 0.3% less likely to graduate with a Master's Degree and 0.5% less likely to have a Doctoral Degree.

      What Are The Duties Of a Director, Facilities & Operations?

      Directors of facilities operations plan, organize and maintain the operations of an organization's infrastructure systems and facilities. They hire, evaluate, train, discipline, and recommend staff dismissal. These professionals develop, recommend and administer processes, procedures, and policies that support building maintenance operations and grounds maintenance operations. Besides monitoring and overseeing the external contractors' work to ensure the project runs smoothly, these professionals also collect and analyze several complex information and data, such as utility usage and utility costs.

      Now we're going to look at the director, facilities & operations profession. On average, directors, facilities & operations earn a $41,597 lower salary than operations directors a year.

      A similarity between the two careers of operations directors and directors, facilities & operations are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "oversight," and "project management. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that operations director responsibilities requires skills like "procedures," "ensure compliance," "continuous improvement," and "logistics." But a director, facilities & operations might use skills, such as, "preventive maintenance," "emergency," "facility," and "osha."

      On the topic of education, directors, facilities & operations earn lower levels of education than operations directors. In general, they're 5.9% less likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.

      How an Executive Director Of Operations Compares

      Executive Directors of Operations are top management employees of a nonprofit. They manage the whole operations of the company. They set annual strategic goals to bring the company closer to its vision. They oversee all of the company's programs and ensure that these programs are in line with the company's vision and mission. They also ensure that the partnerships formed with other organizations remain strong. As leaders, they are expected to motivate and inspire the employees to work well together. Executive Directors of Operations represent the company in external events, industry functions, and other activities.

      The executive director of operations profession generally makes a higher amount of money when compared to the average salary of operations directors. The difference in salaries is executive directors of operations making $23,660 higher than operations directors.

      While looking through the resumes of several operations directors and executive directors of operations we discovered that both professions have similar skills. These similarities include skills such as "procedures," "customer service," and "ensure compliance," but they differ when it comes to other required skills.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from operations director resumes include skills like "continuous improvement," "r," "product development," and "a/p," whereas an executive director of operations might be skilled in "operations management," "special events," "risk management," and "action plans. "

      Interestingly enough, executive directors of operations earn the most pay in the finance industry, where they command an average salary of $128,757. As mentioned previously, operations directors highest annual salary comes from the technology industry with an average salary of $106,733.

      Executive directors of operations are known to earn higher educational levels when compared to operations directors. Additionally, they're 9.0% more likely to graduate with a Master's Degree, and 0.8% more likely to earn a Doctoral Degree.

      Description Of an Assistant Director Of Operations

      An assistant director of operations is responsible for overseeing the effectiveness of the department's operational processes, ensuring that the policies provide the highest customer satisfaction and outputs. Assistant directors of operations strategize goals and objectives to reach departmental targets according to business functions and requirements. They also identify training opportunities and programs to increase the productivity and efficiency of the staff. An assistant director of operations monitors the cost and expenses report, allocates resources, and develop business plans that would increase revenues for the business.

      Now, we'll look at assistant directors of operations, who generally average a lower pay when compared to operations directors annual salary. In fact, the difference is about $39,274 per year.

      While their salaries may vary, operations directors and assistant directors of operations both use similar skills to perform their jobs. Resumes from both professions include skills like "procedures," "customer service," and "ensure compliance. "

      While some skills are shared by these professions, there are some differences to note. "continuous improvement," "logistics," "financial management," and "iso" are skills that have shown up on operations directors resumes. Additionally, assistant director of operations uses skills like emergency, direct supervision, facility, and powerpoint on their resumes.

      Now, let's take a closer look at the financials in each career. The finance industry tends to pay more for assistant directors of operations with an average of $67,471. While the highest operations director annual salary comes from the technology industry.

      Assistant directors of operations reach similar levels of education when compared to operations directors. The difference is that they're 1.3% more likely to earn a Master's Degree more, and 1.4% less likely to graduate with a Doctoral Degree.