Operating Director
Operations director job in Doral, FL
We are looking for someone who:
Wants to leave behind the typical structured, 8-5 desk job
Is willing to bet on themselves and be financially rewarded for it
Enjoys problem solving within a fast-paced environment
Wants an autonomous position with support as needed
Has grit, resilience, and loves a challenge
Company Overview:
Cornerstone Caregiving is the largest privately owned in-home care company, growing to over 350 offices across 42 states in under 6 years. With a focus on giving our seniors the option to age in place, we are expanding our presence across the country and are seeking out an elite leader to spearhead the growth of this branch.
Responsibilities:
As the director, you will independently manage and lead this branch, along with unparalleled and ongoing corporate training and support.
Business Development:
Develop and execute a marketing plan to establish Cornerstone as the preferred in-home care provider.
Referral building:
Cultivate and manage relationships with referral partners (hospitals, hospices, senior living, etc.).
Staffing and Scheduling:
Hiring and onboarding new team members and ensuring all shifts are properly staffed. Monitor on-call responsibilities as calls come from clients, caregivers and partners.
In-home Assessments:
Build strong client relationships, conduct intakes, and ensure client satisfaction.
Financial Management:
Oversee office budget that is reflected in profit and loss statements.
Cultivating Culture:
Creating the workplace of choice for your territory. Set your own standard through incentivizing, motivating, setting the tone of your team morale.
Preferred Qualifications:
A proven leader with previous experience managing a team
Success with meeting sales and business development goals
Ability to work autonomously in a fast-paced environment
Entrepreneurial mindset
Experience with direct recruitment, hiring and oversight of staff
Strong interpersonal and communication skills
Benefits:
Base salary with 20% quarterly cash profit share
Paid health, dental, and vision insurance
Company provided car with paid gas
Cell phone stipend
Unlimited PTO with corporate approval
Initial and ongoing training and professional development opportunities
More about us:
A Day In the Life
**********************
Who We Are
**********************
Caregiver Appreciation
**********************
Job Type: Full-time
Pay: $80,000.00 per year
20% profit share
Benefits:
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
On call
Ability to Relocate:
Doral, FL: Relocate before starting work (Required)
Work Location: In person
Director of Hospital Plant Operations
Operations director job in Fort Lauderdale, FL
Community hospital looking to bring on Facilities Management Director! Bonus Incentives!
Ensuring that the all related building systems adhere to Joint Commission standards, as well as local, state, and federal regulatory requirements. Planning and leading environment of care/safety meetings, with potential responsibilities as the safety officer in charge of compliance.
Inpatient hospital only; no emergency dept or clinics.
Directly reports to hospital CEO and Regional Director of Facilities Management.
Preferred candidates with hospital acute care, inpatient rehabilitation, skilled nursing settings.
Hands on Director, familiar with regulatory agencies such as Joint Commission, AHCA, OSHA.
Trade background like HVAC, electrical, maintenance program systems, environment of care and life safety, and NFTA standards national fire.
Direct reports of 2 maintenance techs, 1 food service director (15 staff in food service), 1 environmental services manager (2 staff in Evs).
Head of Retail Operations Excellence
Operations director job in Miami, FL
A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot's teams are constantly looking for innovative concepts, which is Hublot's trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music - with the famous virtuoso pianist Lang Lang as well as DJ Snake - and art with Takashi Murakami or Sang Bleu, among others.
As Head of Retail Operations Excellence at Hublot, you will lead the strategic vision and operational execution for North America's retail network, championing operational innovation and efficiency that reflect Hublot's pioneering “Art of Fusion” philosophy. Reporting directly to the VP of Sales, you will be responsible for defining, standardizing, and elevating all retail operational processes to deliver seamless, luxury experiences and maximize profitability across all boutiques.
Key Responsibilities:
Lead the development, implementation, and continuous improvement of Hublot's retail operations standards, policies, and procedures to ensure brand consistency and operational excellence.
Oversee vendor management and in-store hospitality logistics, ensuring every element-from bespoke packaging to curated client gifting-embodies Hublot's luxury and innovative spirit.
Direct inventory control and the Business Consignment Watch Program, maintaining precise oversight of iconic, limited-edition, and exclusive product lines. Develop and enforce robust loss prevention strategies and controls across all boutiques to safeguard Hublot's valuable inventory, consignment programs, and assets while fostering a culture of vigilance and accountability.
Develop and enforce robust loss prevention strategies and controls across all boutiques to safeguard Hublot's valuable inventory, consignment programs, and assets while fostering a culture of vigilance and accountability.
Collaborate with Finance on budgeting, invoicing, and purchase order approval processes, optimizing costs while maintaining impeccable service levels.
Utilize data-driven insights by preparing operational reports and analyses to identify opportunities for efficiency gains and process optimization aligned with bold business goals.
Partner with Human Resources to lead the onboarding, development, and performance management of retail operations teams, fostering a culture of creativity, resilience, and customer-centric innovation.
Build and sustain authoritative relationships with boutique managers and cross-functional teams to ensure unified execution of operational initiatives and exceptional client engagement.
Spearhead high-impact boutique events and customer experience programs that highlight Hublot's artistic collaborations, sports partnerships, and material innovations, deepening brand loyalty and market influence.
Drive change management efforts, adapting operations to dynamic market conditions with agility and a bold mindset reflective of the Hublot ethos.
Champion the fusion of traditional luxury retail and technological advancements, implementing innovative tools and experiential elements that redefine the in-store client journey.
Ensure boutiques are fully trained by coordinating with HQ to implement, monitor, and refine training programs.
Qualifications:
Over 10 years in leadership experience in luxury retail operations, preferably in premium watchmaking or comparable categories.
Proven track record of elevating operational performance and delivering large-scale process improvements.
Strong business acumen paired with analytical skills to interpret complex operational data and craft actionable strategies.
Exceptional organizational, interpersonal, and communication skills with the ability to influence at all levels.
Deep passion for luxury hospitality, client experience excellence, and the ability to inspire and engage diverse teams.
Demonstrated agility in a fast-paced, innovation-driven environment, with unwavering commitment to brand values.
Travel 30-50%
Full Time position with Benefits
Location: Miami, FL
Director Asset Management
Operations director job in Miami, FL
A private real estate investment group with a fast-growing portfolio of design-driven, hospitality-influenced commercial assets is hiring an Asset Manager to take ownership of day-to-day performance, elevate operational standards, and drive long-term value creation across a collection of high-visibility properties.
This is a hands-on, execution-focused role for someone who operates with precision, polish, and a Fortune-500 standard of reporting and accountability. You will oversee financial performance, capital improvements, leasing progression, tenant delivery, and the organization of all property management functions.
This is not a corporate environment. You will work directly with senior leadership, acting as the right hand in structuring, systemizing, and optimizing a portfolio that blends commercial real estate with hospitality-level experience.
What You Will Lead
Operational Excellence and SOP Creation
Build and implement property-level and company-level SOPs
Elevate reporting standards and operational visibility across the portfolio
Systemize processes to transform the platform into a best-in-class, Fortune-500-style operation
Financial Performance and CAM Management
Full ownership of financials, CAM reconciliations, forecasting, and variance reporting
Ensure accuracy, discipline, and timely delivery of all financial documents
Partner with accounting to keep all property-level numbers clean and audit-ready
CapEx, Repairs, and Tenant Buildouts
Oversee capital improvements, property repairs, and tenant buildouts (typically under 1M)
Manage vendors, contractors, timelines, and quality standards
Ensure projects are executed with speed, accuracy, and cost control
Leasing Support and Tenant Delivery
Partner with leasing from LOI through lease execution, design review, buildout, and tenant opening
Ensure all steps of the tenant lifecycle are frictionless, fast, and professionally managed
Act as the asset's point of accountability for tenant readiness
Team and Property Management Oversight
Ensure all property management departments are organized, aligned, and high performing
Oversee accounting coordination, maintenance teams, vendor relationships, and on-site operations
Hold teams to a polished, luxury-grade service standard
Architectural and Plan Review
Review drawings and plans, identify risks, and escalate issues early
Coordinate with design, architects, and contractors to ensure alignment with asset goals
Luxury and Brand Experience
Maintain a polished presence that matches the standard of the assets
Ensure properties deliver a hospitality-influenced, premium user experience
What We're Looking For
Strong financial and CAM expertise
Deep experience across tenant buildout, CapEx, and property improvements
Ability to manage leasing progression end-to-end
Skilled at creating structure, SOPs, and organizational clarity
Capable of overseeing property management teams and elevating performance
Confident reviewing plans, identifying issues, and coordinating solutions
Polished, detail-oriented, and comfortable representing a luxury brand standard
Thrives in an entrepreneurial, founder-driven environment
Why This Role Is Different
High visibility directly with ownership
A portfolio that blends commercial real estate with hospitality-grade experience
Room to build, shape, and influence systems and standards from the ground up
Non-corporate, fast-moving environment with real autonomy and impact
Regional Director
Operations director job in Miami, FL
The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service.
Your Responsibilities:
People Management
Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.
Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities.
Regularly influences and mentors' community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic
Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results
Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check ins, structured one-on-meetings, mid-year touchpoints and annual reviews.
Has a regular team meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives.
Relationship Management
Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client.
Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high-risk accounts.
Models company culture, values, and brand promise to foster and strengthen client relationships.
Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.
Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations, and following through on commitments with honesty and transparency.
Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.
Communicates regularly and strategically with board members for the purpose of providing information and influence to gain consensus.
Partners with and leverages internal cross functional support teams to deliver high quality and prompt customer service that is in line with client expectations.
Effectively leads the communication and change management of corporate initiatives that directly impact the community manager and the client.
Oversees the onboarding of new clients and establishes go-forward service expectations.
Effectively manages the seamless transition of managers on properties, to prevent any disruption in the levels of service with the client.
Operations Management
Takes ownership of controllable key performance indicators for their book of business: e.g., customer experience, client retention, growth, profitability, manager turnover.
Is accountable for managing FirstService client contracts and obtaining timely renewals.
Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing.
Participates with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives.
Use of company tools, technology (Connect, Avid, etc.) policies and philosophies in the role and integration to the team and staff.
Works with leadership to review manager property assignments to ensure adequate balance of properties, appropriate workload, and seamless manager transitions.
Reviews board packets, financial reports, and other related client deliverables in support of the manager or as required, based on an agreed upon schedule.
Regular attendance and punctuality are essential functions for the role.
Skills & Qualifications:
Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders.
Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction.
Demonstrated success working with and managing cross-functional teams, committees, and councils in order to achieve desired results.
Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.
Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the client and the community manager.
Excellent leadership skills to coach, always develop and motivate community managers and other direct reports.
Excellent time management skills to meet deadlines and display efficiency.
Bachelor's degree in business or related field from an accredited college or university.
5 to 7 years' experience in property management, construction or hospitality preferred.
Experience in operations, account management or relationship management asset.
Valid state driver's license and state-mandated vehicle insurance.
Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired.
Physical Requirements:
Must be able to lift 25lbs.
Must be able to sit for extended periods of time.
Must have finger dexterity for typing/using a keyboard.
Must be able to sit for long periods of time at a desk.
Must be mobile enough to move around the office.
Must be able to hear to receive telephone calls and voice mail messages.
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $130,000 - $135,000 salary
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Operations Manager
Operations director job in Miami, FL
JOB TITLE: Operations Manager
REPORTS TO: General Manager
Job Purpose:
The Operations Manager is responsible for working closely with the Store Manager to support the long-term strategic vision for the TOM FORD Store and the day-to-day business operations, including coaching and management of the non-Selling employees, supporting sales target achievement and delivering top client experience through sound operational procedures, processes, policies and strategies.
Tasks & Responsibilities:
Product & Stock Management:
Maintain sales floor and BOH to the highest standards, in-line with Brand guidelines
Manage all consignment activities, COG's, negatives and on hands for store
Facilitate transfers to support optimal sell-thru and support zone success
Minimize stock damages thru strong stock management and ensuring excellence in BOH
Conduct regular inventory cycle counts as directed and communicate proactively with corporate office on inventory issues
Monitor merchandise pricing and ensure accuracy
Ensure exceptional standards of all stock areas, including well-organized and maintained stock areas that enable strong selling and a fast and seamless client experience
Store Operations & Process Management:
Monitor Company policies and compliance matters; ensure adherence to policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
Ensure the store is secure and oversee compliance with all opening/closing procedures
Train, coach, and lead all associates in the execution of operations tasks, including all POS procedures, returns, alterations, shipping & receiving, and all other operational tasks
Follow the Company operational guidelines and polices at all times
Ensure the safety of the Store and its Employees is a priority at all times
Open and close the Store as needed
Work with the General Manager to ensure optimal staffing across all departments by effectively managing schedules to maintain appropriate coverage
Parter with Finance to ensure all Accounts Payable & Receivable processes are managed accurately and in a timely manner
People & Talent Development
Work with Store Leadership to develop strong market talent pipelines; identify, recruit, and retain top talents in all non-selling roles
Support the Store Performance Management process: ensure clear expectations are set and that talents are rewarded for top performance; work with General Manager to correct underperformance as needed
Create a safe and inclusive workplace for employees and clients
Participate in store meetings to discuss goals, performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
Support a high energy and a positive work environment; maintain a fair, consistent, and equitable set of standards to inspire and motivate the team
Skills, Competencies & Requirements
5-8 years of retail Operations experience required; preferably in a luxury environment
Strong entrepreneurial spirit, initiative, and commercial ability
Deep knowledge of the luxury industry with a high level of fashion sensitivity
Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
Ability to maintain presence on selling floor for long periods as needed
Strong interpersonal, communication, organization, and follow-through skills
Capacity to motivate, train and develop a sales and operations team
Ability to create high energy and a positive work environment.
Successfully work and manage time in a dynamic and fast paced environment
Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed
Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
Ability to bend, stoop, reach or squat to handle and stock merchandise
Ability to stand or walk for long periods (4-6 hours)
Operations Manager
Operations director job in Fort Lauderdale, FL
Resource 4 Floors is South Florida's premier provider of flooring services for commercial projects, specializing in corporate offices, healthcare spaces, and higher education facilities. With over four decades of expertise, we offer tailored solutions from concept to completion, emphasizing sustainability and excellence for lasting results.
Resource 4 Floors offers competitive salaries and benefits, including 401K with matching benefit, Medical Premium contributions. This position is also eligible for vehicle and phone expenses reimbursements and annual bonus.
Job Summary:
The Operations Manager is responsible for overseeing all flooring installation projects, managing a diverse team of flooring mechanics, junior mechanics, helpers, and delivery associates, and ensuring the smooth operation of the warehouse. This role entails coordinating with project supervisors, maintaining inventory, ensuring adherence to safety and quality standards, and fostering effective communication between teams and clients.
Key Responsibilities:
Team Leadership and Development:
Supervise and lead the flooring installation team, including Senior Flooring Mechanics, Junior Mechanics, Apprentices, and Delivery Associates.
Train and mentor staff on installation techniques, safety protocols, and company standards.
Monitor team performance and provide feedback to improve skill levels and efficiency.
Project Management:
Oversee the planning, scheduling, and execution of flooring installation projects from start to finish.
Review all new projects in Monday.com, assigning appropriate supervisors and teams based on project complexity and requirements.
Collaborate team members to align project timelines and resource allocation.
Price out labor for complex or large-sized projects to ensure accurate budget estimates and effective resource management.
Warehouse Management:
Oversee the daily operations of the warehouse, including the organization and management of flooring materials and tools.
Ensure accurate inventory tracking, storage, and handling of materials to prevent loss and ensure timely availability for projects.
Coordinate with suppliers for material orders and manage incoming shipments, ensuring all materials meet quality standards.
Quality Assurance:
Conduct regular inspections of installations to ensure compliance with company standards and client expectations.
Address and resolve any installation defects or issues promptly, ensuring corrective actions are implemented.
Maintain documentation of quality checks and installation progress.
Safety and Compliance:
Enforce safety protocols and ensure that all team members use personal protective equipment (PPE) as required.
Conduct safety training sessions and maintain records of safety incidents.
Ensure compliance with local and industry safety regulations.
Documentation and Reporting:
Ensure accurate completion of project documentation, including timelines, estimates, and progress reports.
Utilize project management tools (e.g., Monday.com, Exak Time) to track project statuses and team hours.
Analyze project data to identify trends and areas for improvement.
Resource Management:
Manage inventory of flooring materials and tools, ensuring they are organized and readily available for installation teams.
Oversee the maintenance and proper storage of tools and equipment used in flooring installations.
Ensure the warehouse is clean, organized, and compliant with safety standards.
Operations Manager
Operations director job in Miami, FL
WHO WE ARE:
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
WHO WE ARE LOOKING FOR: Operations Manager
POSITION SCOPE:
We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processing and the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Coordinator and communicate and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience, appropriate inventory levels, and store ease-of-use.
Responsibilties
Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
Investigate and resolve negative on hands
Follow up on open transfers to ensure completion
Protect the company's inventory and assets through thorough inventory management, accurate and timely cycle counts and resolve inventory concerns.
Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor.
Monitor internal inventory movement via transfers.
Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
Provide sales support on the floor as needed including wrapping, client services, hospitality or any needs as directed by manager on duty.
Act as manager on duty when needed and in the absence of Store Manager and Assistant Store Manager. This could include opening and closing the store, approving employee timecards, completing bank deposits, counting registers and assigning tasks as needed.
Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
Monitors the After Sales, Before Sales and product return processes.
Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate or external vendors to report, catalogue, prioritize and resolve areas that impact store structural function and image.
Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments.
Maintain organized shipping area ensuring all outgoing merchandise is properly packaged and within our shipping guidelines.
Manage courier relationships to monitor shipments and file claims when necessary.
Order and manage non-merchandise supplies like stationery and packaging and restock the boutique as needed.
Maintain client order workflow including overseeing the Bench Jewelers workflow, coordinating artwork, managing order flow, prioritizing and escalating urgent orders, and pulling pieces for studio work.
Confirm product details, quality level and assembly accuracy before processing.
Work with sales team and fulfill all orders and maintain systems for up-to-date information.
Administer quality checklist and validate using brand standards.
Accurately document all inventory movement for orders.
Log and track customer returns for repair using Repair Tracker.
Monitor and log unfulfilled work orders and track incomplete orders
Complete tasks and projects assigned by Store Management.
Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency.
Review operations processes and performance, recommend solutions for improvement as needed for store efficiency.
QUALIFICATIONS:
Minimum of high school degree, bachelor's degree preferred.
Minimum of 5 years previous experience in Retail/ Operations Management with at least 2 years in management experience
Mac proficient, advanced excel skills and knowledge of design programs a plus
Outstanding attention to detail, highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes
Strong written and verbal communication skills
Self-starter and multi-tasker
Can work a flexible schedule, which includes evenings, weekends and holidays ensuring that the store is always fully operational
Demonstrated ability to navigate through uncertainty and provide clarity in direction to both self and team
Vice President, Risk Operations
Operations director job in Miami, FL
Job Description
Title: Vice President, Risk Operations
Reports to: Chief Operating Officer
About the Company
At BMG Money, our mission is to provide access to affordable and responsible credit for underserved consumers facing unexpected expenses. We all share one vision- Redefining lending through technology, where underserved individuals can thrive financially through forward-thinking, responsible, and innovative financial solutions.
Job Summary
The VP, Risk Operations serves as the senior executive responsible for the strategies, processes, teams, and controls that influence delinquency, loss performance, fraud prevention, and recovery outcomes across the customer lifecycle. The leader will ensure all risk operations deliver predictable performance, a strong customer experience, and full compliance with regulatory and investor expectations.
This role requires a combination of strategic vision, analytical depth, operational judgment, and the ability to build and manage high-performing teams in a fast-paced environment.
Key Responsibilities
Lead the transformation toward a predictive and insight-driven risk operation across Collections, Loss Mitigation, Fraud, and Recoveries.
Establish a unified operating framework that integrates segmentation, modeling, channel optimization, and agent performance insights.
Strengthen BMG's credibility in the investor marketplace by demonstrating disciplined execution, consistent performance management, and transparent reporting.
Oversee early-stage, mid-stage, and late-stage collections strategies and execution across digital and live channels.
Deploy segmentation, VAR modeling, intent/willingness models, and channel affinity insights to optimize treatments and improve cure rates.
Increase the effectiveness of hardship programs and customer engagement strategies through experimentation and measurement.
Lead prevention, detection, and investigation capabilities using a modernized toolset and integrated decisioning framework.
Establish consistent protocols for identity verification, behavioral analytics, and fraud case management.
Partner with Analytics to continuously refine fraud scoring, rules, and controls.
Oversee all post-charge-off activities including recoveries operations, debt sales, and bankruptcy workflows.
Ensure timely execution of forward flow and debt sale processes with a focus on ROI, accuracy, and control.
Use predictive modeling to optimize recovery strategies and improve net return.
Translate analytical models into operational strategies that drive measurable improvements in roll rates, cure, fraud detection, and recovery yield.
Partner with the Director of Analytics to ensure data-driven decisioning, dashboarding, segmentation, and treatment optimization.
Create a continuous learning environment that tests, measures, and refines strategy in real time.
Ensure full adherence to applicable laws, regulations, investor guidelines, and internal policies across all risk operations.
Strengthen control environments by establishing standardized processes, documentation, quality monitoring, and governance routines.
Work closely with Compliance, Legal, and Internal Audit to proactively mitigate risk and maintain operational integrity.
Lead and mentor a team that includes the Director of Collections, Director of Recoveries, Senior Manager of Fraud, and future leaders across analytics-driven treatment strategy.
Build a culture of accountability, urgency, data-driven decisioning, and performance excellence.
Develop leadership maturity across the organization and deepen partnership credibility with the investor marketplace.
Qualifications
12+ years of leadership experience in Risk Operations, Collections, Loss Mitigation, Fraud, or related domains within fintech, consumer lending, or financial services.
Strong analytical background and experience applying segmentation, modeling, and experimentation to operational strategy.
Demonstrated success managing large operations teams in high-growth or transformation environments.
Expertise in compliance, controls, and regulatory expectations related to collections, credit reporting, consumer communications, and fraud operations.
Exceptional leadership presence with the ability to influence executive teams, regulators, and investor partners.
Ability to balance strategic vision with disciplined execution and urgency.
Director of Operations
Operations director job in North Miami Beach, FL
The Director of Operations is responsible for supporting the mission, vision and values of First Watch through all that he/she does in their role every day. The DO's primary purpose is to develop General Managers and restaurant management teams to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or You First culture of the concept. The Director of Operations is responsible for the success of all First Watch operations within their span of control (5-8 direct reports and 200-300 employees).
Responsibilities
* Leads operational activities for a group of First Watch Restaurants by performing the following in accordance with Company guidelines regarding management development, sales, and profitability, planning and customer and employee relations
* Trains, coaches and develops General Managers and Operations Managers, through timely performance and observation feedback and evaluations
* Follows up on training of MIT's/CAFE's and hourly employees. Works closely with the Training General Manager to monitor progress
* Ensures development of Operations Managers within compliance of the FW management development programs
* Through effective manpower planning executes the continuous development of the management team and ensures timely and cost effective recruitment of restaurant level management and their training within First Watch
* Ensures the maintenance of a safe and harassment free workplace in all restaurants
* Takes quick and responsible action in solving problems and able to uses reason when dealing with individual or staff performance based issues to include personality conflicts
* Develops for prior approval and then meets or exceeds the area's budget, including capital investments, General and Administrative expenses
* Promotes First Watch outside the restaurant
Qualifications
* Bachelor's degree or equivalent - concentration in food & beverage, business, marketing or management is preferred
* Five to seven years of progressive leadership experience in multi unit restaurant industry operations
* Proven track record of achieving results and building & maintaining successful teams
* Passion for providing excellent service and quality
* Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success
* Extensive knowledge of the principles, procedures, and best practices in the industry
* Ability to work well under pressure in a fast paced, dynamic environment
* Valid driver's license and ability to travel frequently within assigned market
Who We Are
First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using the freshest ingredients available. Guided by its "Follow the Sun" culinary philosophy, First Watch's chef-driven menu rotates five times a year to feature the highest-quality flavors at their peak, offering elevated executions of classic favorites, fresh juices like the Kale Tonic, and fan favorites such as the Lemon Ricotta Pancakes, Quinoa Power Bowl and signature Million Dollar Bacon. For every kid's meal served, First Watch proudly donates a portion to organizations and causes making a positive impact in our communities - raising more than $1.7 million to date. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" awards, First Watch was voted 2025's #1 Best Breakfast by Newsweek's Readers' Choice Awards and was also named 2025 and 2024's #1 Most Loved Workplace in America by the Best Practice Institute (as seen in The Wall Street Journal), after appearing on the list in 2022 and 2023 as well. With a commitment to quality, hospitality and community, First Watch is redefining Daytime Dining across more than 620 restaurants in 32 states. For more information, visit *******************
First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Auto-ApplyManager, Airport Customer Operations
Operations director job in Miami, FL
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
+ Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
**What you'll do**
+ Develops employees
+ Implements methods of maximizing revenue and controlling expenses
+ Oversees day to day customer service operations
+ Solicits ideas and/or feedback from employees and accepts accountability for follow-through
+ Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
+ Monitors and measures on time performance
+ Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
+ Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
+ Ensures all internal audit requirements are followed and accountable for compliance
+ Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
+ Conducts grievance hearings and servs as a grievance hearing officer as required
+ Interprets the company's policies in a professional and positive manner to all customers
+ Assists Directors with Customer Service Manager interviews and selections
+ Aids/guides the development of Customer Service Managers and supervisory staff
+ Shift work-including nights, weekends and holidays
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School Degree or GED equivalent3 years' airline supervisory experience3 years' airport operations experience
**Preferred Qualifications- Education & Prior Job Experience**
+ N/A
**Skills, Licenses & Certifications**
+ Possess a valid US Driver's License
+ Must be self-motivated and detail oriented, team player
+ Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
+ Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Director of Operations & Fulfillment
Operations director job in Miami Gardens, FL
Job DescriptionAbout Us
At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services.
Job Summary:
We are one of the fastest-scaling telemedicine pharmacies in the U.S., dispensing over 10,000+ prescriptions daily through a highly automated, data-driven fulfillment center. We are building a world-class production environment that combines healthcare precision with industrial manufacturing scale, and we're looking for an operational leader who speaks the language of throughput, lean efficiency, metrics, and continuous improvement.
If you come from a high-output production environment (e.g., automotive, logistics, packaging, consumer goods, or pharma) and know what it takes to scale teams and systems under pressure, this is your opportunity to own something meaningful and mission-driven.
You will lead a multidisciplinary team across fulfillment, pharmacist verification, quality control, and shipping. Your job is to optimize flow, minimize downtime, and maximize first-pass yield-with a relentless focus on metrics, standardization, and real-time decision-making.
Key Responsibilities:
• Drive daily production for 10K+ unit fulfillment environment, managing upstream (labeling, staging, picking) and downstream (QA, pharmacist verification, packing, shipping) processes.
• Oversee and continually refine performance dashboards: Units Per Hour (UPH), Takt time, First-Time Yield, Error Rate, Downtime, Labor Productivity, SLA Adherence.
• Execute real-time floor control by tracking bottlenecks and rebalancing labor across workstations using dynamic capacity modeling.
• Apply Lean Six Sigma and Kaizen methodologies to eliminate waste, reduce variation, and implement SOPs that are auditable, scalable, and operator-friendly.
• Collaborate with pharmacy and software teams to enhance workflow automation and integrate predictive analytics for production planning.
• Build, train, and lead a layered team of supervisors, ensuring accountability through Gemba walks, daily huddles, and performance reviews.
• Leverage tools like Power BI, Tableau, MES systems, or custom dashboards to monitor floor output, technician performance, and on-time delivery.
• Champion preventative problem solving-don't just fix errors, re-engineer them out of the system.
• Lead production planning, shift scheduling, and resource forecasting with clarity and agility during volume spikes.
• Work with Engineering and QA to design clean, modular workflows in line with pharmacy regulations.
Qualifications:
• Education: Bachelor's degree in Operations Management, Industrial Engineering, Mechanical Engineering, Pharmaceutical Sciences, or a related field. Master's degree is a plus.
• Experience: Minimum of 5 years in a facility management role within the pharmaceutical, biotech, or manufacturing industry, with at least 3 years in a supervisory capacity.
• Certifications: Certification in facilities management (CFM), OSHA certification, or PMP certification is preferred.
• Demonstrated understanding of GMP, FDA, OSHA, and other regulatory guidelines relevant to pharmaceutical production.
• Strong project management and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in facility management software, Microsoft Office Suite, and ERP systems.
• Ability to work with cross-functional teams and maintain a collaborative work environment.
Preferred qualifications:
• Knowledge of Lean Manufacturing principles or Six Sigma certification preferred.
• Experience with facility automation, preventive maintenance, and quality control systems.
• Familiarity with budgeting, expense forecasting, and financial planning.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership and interpersonal skills.
• 5+ years experience in high-volume production/fulfillment (e.g., logistics, eCommerce, pharma, medical devices, automotive, packaging).
• Proven background in data-driven operations, including KPI tracking, production modeling, and metric accountability.
• Familiarity with lean manufacturing, Six Sigma, TPM, OEE (Overall Equipment Effectiveness), and workflow optimization tools.
• A natural floor leader-comfortable making fast, informed decisions under pressure.
• Strong technical aptitude-can learn and deploy new production or scheduling software; may bring experience with ERP/WMS/MES platforms.
• Confidence designing standard work, training frontline teams, and managing multiple concurrent production cells or lines.
• Experience coordinating across functions (Ops, QA, Software, HR) to drive unified throughput goals.
• Strong Excel skills required; SQL or BI tool experience a plus.
Job Type: Full-time
Expected Hours: 44 hours per week
Core Schedule:
Monday to Friday, between 7:00 AM and 6:00 PM
Flexibility Requirements:
Must be available for early arrivals or late departures during peak production periods.
Occasional weekend availability required, particularly at the end of the month or during promotional events and new product launches.
Presence during both morning start-ups and end-of-day wrap-ups is essential to effectively coordinate with multiple shifts.
On-Site Requirement:
This is a fully on-site position. The role requires consistent physical presence on the production floor to provide leadership, troubleshoot issues, and ensure operational throughput across all teams.
Pay Range$110,000-$230,000 USD
Benefits:
401(k) with up to 4% matching
Medical, dental, vision and life insurance
Paid time off
Paid public holidays
At The Pharmacy Hub, we don't just offer jobs-we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.
If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.
VP/General Manager of MSO
Operations director job in Miami, FL
The Vice President/General Manager of the MSO plans, organizes, directs, and controls the Managed Services Organization (MSO). Reporting to the COO, has oversight of the MSO operations and P&L ownership (e.g., general administrative, patient care, professional services and/or a combination of these and other services). Directs and oversees the daily operations of the MSO, as well as all functions related to provider contracting, provider education, utilization management, coding, quality management, network management, and case management.
Duties and Responsibilities:
Responsible for the overall growth and success of the MSO across all functions either directly or through matrix-management
Manages MSO P&L / Budget, regularly identifying growth and cost-savings opportunities, and develops business cases / project plans to execute on opportunities.
Manages a team of clinical and administrative consultants to direct provider clinics in population health management to improve quality of care, patient satisfaction, and total cost of care.
Works with Healthplan partners on growth and improvement initiatives
Builds and cultivates relationships with new provider partner candidates.
Determines and support's the provider's needs in order to reach their requisite financial performance.
Holds regular Joint Operations Committee meetings with the MSO partners.
Works with management and physicians to identify and establish programs and practices which will help drive cost effective and high-quality care for patients, staff, and physicians.
Studies financial and utilization reports to identify opportunities for improvement and develops projects / programs to act on these opportunities.
Demonstrates effective communication, by communication progress, challenges, and issues to both senior leadership and partner-providers.
Conducts regular retro-evaluations on the effectiveness of implemented action plans based on review of financial and clinical performance.
Contributes toward the overall development of programs and services to meet the needs of patients, physicians, and staff.
Provides strategic leadership to ensure equitable distribution of resources and delivery of high quality, cost-effective health care and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulation.
Responsible for the day-to-day operations by facilitating the development, implementation and monitoring of service, quality, and utilization standards.
Continually evaluating and improving the delivery of service by initiating and promoting best practice models
Develops short- and long-term plans to improve the service level of department efficiency for each area managed.
Directly and with the manager/supervisor, develops and administers appropriate policies, standards, practices, and procedures.
Assures compliance with administrative, legal and regulatory requirements and government/ accrediting agencies.
Qualifications / Education / Licenses:
10+ years' primary/ambulatory care environment, value-based care (VBC), health insurance, healthcare, health industry, population health management, or related field in a leadership position
Bachelor's Degree Healthcare Administration, Public Health, Business Administration or related field, or equivalent work experience
Understands, in detail, the daily, weekly, monthly and yearly metrics of the MSO and is able to make adjustments to hit predefined goals/objectives
Excellent verbal, written, interpersonal and communication skills with the ability to make presentations to various groups of the organization(s) including presentations to the Leadership Team
Ability to build strong relationships with health plans and providers.
At Clinical Care Medical Centers, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. Clinical Care Medical Centers believes that diversity and inclusion among our employees is critical to our success as a company. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.
Auto-ApplyMO Field Director of Operations
Operations director job in Coral Gables, FL
Job Details Coral Gables, FLDescription
This position is in Missouri, and will be responsible for overseeing several stores in the region of St. Louis. The ideal candidate must already be living in the area to apply.
We are a leading Franchisee of GoTo Foods - the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team! (We are projecting growth in the next couple of years.
Position Summary:
The Director of Operations oversees the district managers of several restaurants in a specific region, making sure they meet sales goals and follow operational standards and laws. They aim to improve sales, manage costs, and maintain high-quality service and safety. The Director of Operations provides the vision and helps provide the strategic plan to deliver expected results.
The Director of Operations leads district managers across multiple restaurants in a designated region, ensuring they achieve sales targets and adhere to operational standards and regulations. This role focuses on enhancing sales performance, managing costs and expenses, maintaining and improving revenue goals in addition to maintaining service standards and safety protocols, and adherence to state, federal, and local employment laws as applicable. The Director of Operations also plays a pivotal leadership role, guiding the region towards its strategic objectives and ensuring successful outcomes, leading with vision and modeling company values
.
Essential Duties and Responsibilities:
Leads, coaches, develops, trains, manages, and mentors District Managers in all aspects of the position, ensuring they meet performance standards (Target Budgets, Survey Scores, etc.) and adhere to operational goals and company standards. Accountability for the management team is a key focus.
Visits restaurants, both announced and unannounced, to evaluate and ensure operational compliance. This includes assessing facilities, staff appearance, food quality and safety, inventory management, staff training, safety protocols for employees and guests, labor scheduling, and employee relations.
Monitors and improves workflow, ensuring high productivity and quality standards.
Analyzes monthly sales, profit, and budgetary reports, offering timely feedback and direction to the District Managers. Collaborate with District Managers to develop plans for cost reduction, increased sales, and maximizing profits compared to the previous year, aligning with budget standards.
Exercises discretion and good decision making when addressing the changing demands of the business.
Address employee relations issues that couldn't be resolved at lower levels, investigate and resolve security and cash violations, and represent the company at state and federal agencies when necessary. Partners with HR leadership to maintain a consistent delivery of performance and policy expectations through the region.
Oversees the development and succession planning for management. Prepare high-potential District Managers for advancement through one-on-one training, role modeling, developmental assignments, and guided self-study. Assists in the development of General Managers through coaching, training, and our development platforms.
Promotes communication within the geographic area, sharing company news, events, and best practices. Maintains open channels for employee suggestions, conducts regular meetings, and interacts professionally as a collaborative team leader. Initiates cost-effective suggestions for operational improvement and provides data to contribute to the development of chain-wide policies.
Supervisory Responsibilities:
Typically manages 4 or more direct restaurants.
Full authority to hire, develop, appraise, motivate, promote, reward, discipline, transfer, and approve time and attendance of District Managers and below in accordance with company policies, and in compliance with federal, state and local legislation.
Additional Duties:
Ensures full implementation of new products, programs, and applicable training.
Oversees new unit openings and restaurant remodeling in geographic areas.
Participates in the preparation of the annual operating budget.
Qualifications
Qualifications:
To perform this job successfully, an individual must be able to
Satisfactorily perform the essential functions of the job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
The requirements listed below are representative of the education and/or experience preferred.
Education and/or Experience:
High school diploma or equivalent (GED) required, BA/BS degree required or experience in lieu of.
A minimum of five to seven (5-7) plus years prior District Leadership experience required in the QSR industry.
Track record of success in leading, managing, coaching, and developing high-performance teams.
License/Certifications:
Reliable transportation.
Current ServSafe certification required. If certification is not current, must pass ServSafe certification within 30 days of employment.
Food Handler Permit as required by local laws.
Compliance with all local Health Department requirements.
Job Competencies:
Communication Skills:
Ability to read, write, and interpret routine reports, documents and correspondence.
Ability to effectively speak with internal customers, external guests, and vendors.
Ability to effectively listen and respond to customer needs.
Ability to effectively make oral presentations to broad audiences.
Reasoning Ability:
Ability to solve practical or abstract problems and deal with a variety of concrete or variables in situations where frequent standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Planning Skills:
Ability to plan work assignments, juggle competing demands, and work under the pressure of frequent and tight deadlines.
Computer Software Skills:
Proficiency with Microsoft Office Excel, Word, PowerPoint, and Outlook required.
Other Skills:
Ability to quickly adapt to change and adjust priorities to meet the organization's needs.
Excellent organizational skills are needed.
Ability to work weekends and extended work schedules as needed.
Standing for long periods: Managers are expected to stand for extended periods, often during busy shifts, to oversee restaurant operations and interact with customers.
Walking quickly: They may need to walk rapidly to respond to issues or ensure efficient service during peak periods.
Bending, reaching, and stooping: Managers may need to bend, reach, or stoop to access storage areas, retrieve supplies, or perform other tasks.
Lifting and carrying: While the specific weight limits vary, managers may be required to lift and carry items weighing up to 100 pounds occasionally, and up to 20-50 pounds frequently
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list. This position is subject to the at-will employment status.
Regional Director of Dental Operations
Operations director job in Aventura, FL
Star Dental Partners is currently seeking a hands-on Regional Director of Operations (RDO) to join the team supporting our some of our Florida and Georgia practices. The Regional Director of Operations will focus on implementing effective strategies and executing operational tactics in their region with the goal of enhancing practice level performance and growth. As a valued member of our team, the Regional Director of Operations will receive a highly competitive compensation package inclusive of base salary, annual performance bonus and incentive equity. Standard full time benefits will be providing including medical, dental, vision, and life insurance, ample PTO, 401k, etc.
Responsibilities
Spend 60 percent of your time “in the field” visiting and supporting affiliated dental practices
Provide oversite, strategic guidance, and operational support to dental practices across assigned region (Florida & Georgia)
Assist in the onboarding and integrations of recently affiliated dental practices, including implementation of company operational procedures and processes
Maintain regular communication with affiliated doctors and practice staff while visiting each practice within the region on a regular basis
Review practice trends and performance objectives on a regular basis including a monthly operational review, with a goal of increasing practice Revenue and EBITDA over time
Develop, review, and implement recommended operational processes, procedures, and other company initiatives in collaboration with the Chief Operating Officer (COO)
Collaborate with each practice within the region to help resolve operational issues
Contribute to the creation of Star Dental Partners' policies & procedures and best practices to help the organization scale effectively
Qualifications
High school diploma required; Bachelor's degree preferred
Minimum 3 years of regional dental operations management experience required
P&L responsibility and experience with budget management, personnel management, and team building
Highly organized and detail-oriented work ethic
Ability to work collaboratively with all team members, both at the practice level and Support Center
Excellent written, verbal, and interpersonal communication skills
Demonstrates a sense of urgency and works well under pressure
Self-motivated and goal-oriented, with the initiative to work independently
Strong ability to prioritize, multi-task, and meet deadlines
Demonstrates integrity, responsibility, accountability, and a high level of professionalism
Proficient in Microsoft Office Suite (Word, Excel, PPT, Outlook)
Ability to travel frequently, 60 percent or more
Located in south Florida with proximity to a major airport
Practice Description
Star Dental Partners (Star) is a private equity-backed Dental Support Organization (DSO) that acquires, partners with, and supports leading dentists and dental practices throughout the Southeastern United States with their non-clinical business challenges. Star's mission is “to improve the lives of dentists”, and we achieve this by providing industry-proven non-clinical administrative support services to our partner dentists. Specifically, the Star team assists dentists with human resources, marketing, recruiting, payor optimization, compliance, payroll, and revenue cycle management support. With the benefits of scale and experience from professional management, partner dentists and their staff are free to focus their attention on the clinical side of the business. Please visit ************************** for more information.
Equal Employment Opportunity
Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auto-ApplyRegional Operations Director - Broward and Palm Beach
Operations director job in Hollywood, FL
Job DescriptionSummary
Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations.
Scope & Focus
Scope: Multi-site management (5-15+ care centers or service lines)
Focus Areas: Operational standardization, performance management, growth enablement, and people leadership
Reports To: Vice President of Operations
Direct Reports: Practice Managers, Supervisors, and select administrative leaders
Key ResponsibilitiesOperational & Financial Performance
Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives.
Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses.
Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities.
Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team.
Conduct monthly site audits for compliance, facility standards, and patient safety readiness.
Leadership & People Development
Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness.
Establish clear management rhythms:
Daily: Site-level huddles driven by Practice Managers
Weekly: Regional review meetings focused on performance metrics and issue resolution
Monthly: Regional scorecard reviews with VP of Operations
Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives.
Physician Relationship Management
Serve as primary liaison between operational leadership and physicians.
Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers.
Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers.
Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards.
Strategic Execution & Growth
Lead operational rollout of new services, technologies, and acquisitions within assigned region.
Partner with Business Development on due diligence, onboarding, and implementation phases of new practices.
Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption.
Compliance, Risk & Quality
Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up.
Enforce safety, facility, and quality standards through structured checklists and site visit programs.
Lead remediation of audit findings and maintain readiness for internal or external inspections.
MSO & Cross-Functional Collaboration
Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations).
Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.).
Cascade enterprise communications and ensure field readiness for new initiatives.
Key Skills & Competencies
Category
Competencies
Driving Results
Accountability, prioritization, decision-making, problem-solving
Operational Leadership
Workflow design, resource allocation, data interpretation, standardization
Interpersonal
Relationship building, communication, conflict resolution, negotiation
Change Leadership
Adaptability, implementation discipline, continuous improvement mindset
Cultural Leadership
Modeling values, fostering engagement, developing people
Qualifications
• Bachelor's Degree required; Master's preferred.
• 5-7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred).
• Proven record of operational performance improvement and leadership of multi-location teams.
• Strong analytical, communication, and organizational skills.
#IDsofla
Regional Operations Director
Operations director job in Miami, FL
Job Details Senior Miami, FL Full Time Up to 50% Clinical OperationsDescription
“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
A Regional Operations Director will play a crucial role in overseeing and optimizing the operational efficiency of our organization across multiple locations within a specified region. They will be responsible for developing and implementing strategic initiatives to enhance productivity, streamline processes, and ensure consistent delivery of high-quality services. This leadership role demands a combination of strategic thinking, strong operational management skills, and the ability to collaborate effectively with various teams.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Planning - Develop and execute operational strategies aligned with the overall organizational goals. Collaborate with executive leadership. Establish performance metrics and operational targets for the region.
Operational Leadership - Provide leadership and guidance to regional operations teams. Oversee day-to-day operations, monitoring key performance indicators and implementing improvements. Ensure alignment with company objectives.
Process Optimization - Analyze existing processes and workflows. Implement best practices and standardized processes. Identify opportunities for efficiency improvements. Enhance operational effectiveness.
Resource Management - Optimize resource allocation across multiple locations. Work closely with HR to assess staffing needs, recruit top talent, and develop teams. Ensure cost-effectiveness and productivity.
Quality Assurance - Implement and monitor quality assurance programs. Address and resolve operational issues promptly. Maintain high service standards. Ensure customer satisfaction.
Communication and Collaboration - Act as a liaison between regional operations and executive leadership. Foster effective communication and collaboration between different departments and teams within the region.
Budget Management - Develop and manage budgets for regional operations. Identify cost-saving opportunities without compromising operational efficiency. Ensure financial goals are met.
Compliance and Risk Management - Develop and implement risk management strategies to mitigate potential operational risks. Ensure compliance with relevant regulations and industry standards.
Qualifications
Supervisory Responsibilities
This position has supervisory responsibility of the Operations Managers within the assigned region.
Required Education
Bachelor's degree in Business Administration, Operations Management, or a related field.
Required Experience
Proven experience in a senior operational management role, preferably at a regional or multi-location level.
Required Licenses and Certifications
N/A
Required Knowledge, Skills, and Abilities
Strong analytical and problem-solving skills.
Excellent leadership and team management abilities.
Effective communication and interpersonal skills.
Demonstrated ability to drive change and process improvement initiatives.
Knowledge of industry best practices and emerging trends.
Preferred Qualifications
N/A
Languages
English
Advanced
Spanish
Preferred
Creole
Preferred
Travel
Travel required within assigned region
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
This is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility
Director of Field Operations
Operations director job in Pompano Beach, FL
Flagger Force, an industry leader in traffic control, is currently hiring a Director of Field Operations in southern Florida. The ideal candidate would be located in Palm Beach, Broward, or Miami-Dade County.
The Director of Field Operations directs and oversees field services activities within an organization. Plans and develop policies and procedures for on-site installation, testing and troubleshooting. Being a Director of Field Operations ensures all field service projects are completed within budget/deadline to meet customers' needs. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.
Responsibilities
A Director of Field Operations spearheads and oversees the daily field operations of a company, including its other sites within a defined territory map. They have the authority to make significant decisions based on extensive research and reviews while adhering to company standards and regulations. Duties include administrative tasks, such as overseeing the department's employment and training procedures, developing sales strategies, setting objectives and guidelines, establishing budgets, and building positive relationships with potential business partners. The Director of Field Operations will also lead and empower staff in a joint effort to reach department goals.
Oversee multiple Field Managers
Build and maintain client relationships at senior management levels
Hold monthly one on one's with direct reports to ensure personal and company goals are being met
Support Operation Services Center leadership
Ensure company policies and procedures are being upheld
Maintain staffing levels to meet operational demand
Develops, implements and oversees field operations standards, procedures, objectives, goals, and strategies.
Completes field inspections to ensure compliance with customer requirements, local, state, and federal laws and regulations as well as company policies, procedures and controls.
Establishes and tracks project forecasts and budget.
Recruits, interviews, hires, trains, develops and evaluates field operations staff.
Plans and reviews compensation actions.
May manage and review customer service and customer satisfaction surveys. May assist in the development of project reports
What Flagger Force Offers:
Medical, vision and dental insurance
401k w/company match
Generous paid time off
Paid holidays
Health savings account
Company paid benefits (long term disability and basic life/AD&D)
Employee assistance program
Tuition and education assistance
Employee appreciation events
Giving back to the communities we serve through paid volunteer time off
Professional development opportunities
Qualifications
Oversight
Project Management
Human resources
Continuous Improvement
Strategic Planning
Succession Planning
Team Management
Strong Communicator
Process Improvement
KPI's
Performance Metrics
Business Development
Steel toed boots or the ability to obtain prior to employment.
Bachelor's Degree and/or minimum of 10 years experience in management
Preferred experience:
Bachelor's degree in business management and at least 5 years' experience in Short-term Traffic Control
Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation's infrastructure, utilities, and other service industries throughout the eastern United States.
Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The
leadership team believes that our most important asset is our employees.
Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law
Education Bachelors Degree
Auto-ApplyDirector, Marketing Operations
Operations director job in Boca Raton, FL
ModMed is hiring a Director of Marketing Operations to lead the operational backbone of our Marketing engine within Revenue Operations. This role is responsible for building a high-performing MarkOps capability that supports predictable, scalable, and data-driven marketing execution. Core responsibilities include campaign operations, marketing automation, lead lifecycle governance, technology management, and ensuring that processes and data flow smoothly across the GTM engine.
Reporting to the VP, Revenue Operations, this leader oversees a team focused on operational rigor, accurate data structures, and seamless handoffs across Marketing, Sales Operations, Innovation, and Analytics. The ideal candidate brings a strong background in Marketing Operations leadership, deep experience with marketing automation and lead management, and a proven ability to design and maintain an effective martech ecosystem. The role is also responsible for identifying and applying AI-driven capabilities that improve efficiency, accuracy, and scale across core Marketing Operations workflows.
Your Role:
Set Direction and Governance
* Define the strategy for Marketing Operations and align it with GTM goals.
* Establish consistent processes, standards, and operating rhythms that support scale and accuracy.
* Drive operational discipline across all MarkOps workflows.
Lead Campaign and Automation Execution
* Partner with Marketing to translate programs into reliable and well-structured operational plans.
* Oversee automation logic, targeting, segmentation, and campaign setup in Pardot.
* Maintain QA standards to ensure accurate execution and compliance.
* Introduce AI-driven tools that improve campaign production, targeting accuracy, segmentation, and workflow automation.
Own Lead Management and Funnel Operations
* Define and maintain routing, scoring, lifecycle stages, and related rules.
* Partner with Sales Operations to align conversion paths and ensure data quality.
* Monitor funnel performance and refine processes to improve speed and predictability.
Architect and Rationalize the Martech Stack
* Assess the existing martech environment and determine what to keep, remove, or redesign.
* Define business and technical requirements for Pardot, Salesforce, and related systems.
* Ensure systems support scale, accurate reporting, and long-term GTM needs.
Manage and Develop the Team
* Provide clear priorities, coaching, and development for the Marketing Operations team.
* Build a culture focused on process excellence, data accuracy, and strong collaboration.
* Strengthen partnership across Marketing, Sales, Innovation, and Analytics.
Partner on Data and Insights
* Ensure data structures, tagging, and taxonomy support accurate measurement.
* Work with Analytics to validate metrics, support reporting readiness, and apply insights.
* Promote strong data hygiene and accountability across GTM.
Skills & Requirements:
* Bachelor's degree in Marketing, Business, Communications, or related field; Master's degree (MBA or related analytical/marketing discipline) preferred.
* Minimum of 8 years of experience in progressive Marketing Operations or Marketing Technology leadership.
* Deep hands-on Pardot experience is required.
* Experience scaling Marketing Operations within a large enterprise.
* Experience in architecting a martech stack and leading tool rationalization.
* Strong experience with Salesforce and related platforms such as Demandbase, Clari, and Groove.
* Proven ability to design scalable workflows and align processes across Sales and Marketing.
* Experience applying AI or advanced automation within Marketing Operations or Revenue Operations.
* Experience leading and developing a team in a high-growth environment.
* Strong communication, project management, and organizational skills.
* High attention to process design, data quality, and operational rigor.
* Ability to work Eastern business hours and travel domestically up to 10% percent.
#LI-REMOTE #LI-SF1
Auto-ApplyOperations Manager
Operations director job in Hollywood, FL
We are looking for an experienced Operations Manager to work directly with the Law Firm Owner to manage day-to-day operations, improve processes, and ensure our team consistently delivers exceptional service to clients.
This is a management-level position, ideal for someone with a strong management background in law firm operations or professional services, who loves leading people, implementing systems, and driving measurable results. The compensation plan includes a salary, benefits, and incentives driven by performance towards defined and tracked goals and KPIs.
Compensation: $65,000 - $85,000 yearly + health insurance stipend + retirement benefits.
Compensation:
$65,000 - $85,000
Responsibilities:
Essential Duties:
Ensures clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time
Oversees the quality and timeliness of work done & meeting deadlines
Manages office facilities and office supply inventory
Assists the Owner and future Legal Administrator with recruitment, hiring, and general human resources operations
Supervises the work of the non-lawyer support staff and vendors
Administers payroll (verifying work hours, leave time, overtime) and benefits
Oversees the Firms case management, contact management, and document management
Creates, implements, improves, and makes sure everyone is following the Firm's policies and procedures
Prepares Dashboards and Status Reports for the Owner and future Administrator
Handles training and onboarding for new employees
KPI review and management
Managing projects to enhance or update company operations
Qualifications:
Experience Needed:
Minimum of 5 years of management and operations experience, overseeing 20+ employees
Prior legal or other professional services management experience is REQUIRED
Managing bookkeepers, accountants, technology services, and other vendors
HR and People management experience: employee engagement, team leadership, supervision, termination, hiring, KPIs, evaluations, payroll, benefits
Accounting, QBO, Analysis of financial reporting, AP, and AR
Policy and Procedures, SOPs, compliance, and risk management
Managing an extensive list of vendors, contract negotiations, etc
Technology: CRMs, CMS, and MS Office
Excellent organizational, analytical, and leadership skills
We care about skills and experience. We care just as much about your behaviors, habits, and attitudes. The right person for this role must:
Not only adapt to change, but lead change - drive it and thrive in it
Talk more about the solution than the problem
Have keen conflict resolution skills (not conflict avoidance skills)
Have a sense of humor in equal measure to your sense of compassion, while demonstrating emotional intelligence and professionalism
Be comfortable managing multiple priorities with poise and efficiency
In-person position
About Company
Grimaldi Law Firm isnt your typical legal shopwere a fast-growing, mission-driven firm thats redefining what it means to support families through lifes biggest decisions.
From estate planning to real estate closings, we help people protect what matters most and build lasting wealth.
And we dont stop there. Our team is passionate about helping families prepare for the what-ifs in life with customized, full-service estate and trust solutions that bring peace of mind, transforming how families build and protect their legacy. We provide premium estate planning, seamless real estate closings, and wealth-protection legal services throughout Florida.
Grimaldi Law Firm is a fast-growing, mission-driven firm
We believe in: Legacy. Leadership. Protection. Elevation.
If you're ready to join a high-performance team and close meaningful, high-impact dealsapply now and bring your A-game.
#WHLAW2
Compensation details: 65000-85000 Yearly Salary
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