Senior Director, Client Service
Operations director job in New York, NY
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details
Job Title: Senior Director, Client Service, Media
Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk
About the role
The Senior Director role is a strategic leadership position responsible for overseeing a portfolio of high-value accounts and guiding strategic account teams. This individual acts as a senior advisor to executive-level stakeholders, influencing investment decisions and driving multi-year growth plans. The role combines deep expertise in media research and analytics with executive engagement and commercial accountability.
Primary Responsibilities
Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teams to deliver exceptional client outcomes.
Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights.
Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, and achievement of significant revenue targets.
Lead executive-level research initiatives; synthesize primary, secondary, and advanced analytics into actionable narratives for senior decision-making.
Optimize resource allocation and deliver operational efficiency across portfolio teams; shape best practices for quality delivery at scale.
Represent Kantar in industry forums and enterprise-wide initiatives; champion innovation in media analytics and cross-platform measurement.
Develop and nurture high-performing teams by identifying, mentoring, and advancing top talent through a culture of continuous learning and collaboration.
Essential Knowledge & Experience
7+ years in media research, analytics, or consulting with proven success in executive-level engagement.
Expertise in digital ecosystems, cross-platform measurement methodologies, creative quality, and/or placement and audience insights.
Strong command of advanced research techniques, including attribution, ROI modeling, and audience segmentation.
Advanced ability to synthesize complex data into compelling narratives for executive audiences.
Proven ability to shape strategic investment decisions and drive commercial outcomes.
Track record of delivering multi-year growth plans and achieving significant revenue targets for an account portfolio.
Demonstrated success in managing senior client relationships and leading high-performing teams, including direct management of a team of 3 or more professionals.
Ability to navigate fast-paced agency or complex client environments, balancing strategic depth with delivery efficiency.
Bachelor's degree in market research/marketing or related social science and analytic subject areas. Masters preferred
Location
New York, World Trade CenterUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
Auto-ApplyManager- Plant Operations-Jersey City Medical Center-Jersey City-NJ
Operations director job in Jersey City, NJ
Job Title: Manager
Department: Plant Operations
Status: Full-Time
Shift: Day
Pay Range: $68,724.00 - $97,073.00 Annual
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The Manager, Plant Operations at Jersey City Medical Center will manage an incredible team of engineers, mechanics, and operations specialists to ensure the highest levels of physical environment readiness in support of exceptional patient care. We need a hands-on leader who understands the dynamics of facility management across all relevant specialties, such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance. Reporting to the Assistant Director, Plant Operations you will assist in all aspects of large-scale plant operations initiatives and managing daily progress toward goals and key metrics.
As the Manager, Plant Operations, a typical day might include the following:
• Coordinating maintenance programs for the medical center and off-site facilities
• Participating in regular Environment of Care rounding to identify needed repairs or improvements
• Supporting construction or renovation efforts and ensuring proper ICRA and ILSM standards are followed
• Preparing for and participating in regulatory inspections, while keeping required records and documentation current and compliant
• Assisting in administering preventative maintenance programs and helping prioritize work schedules and repairs
• Reviewing expenditures for equipment repairs and supplies, and assisting in monitoring operating and capital budgets
This role might be for you if:
• You quickly identify problems, think critically, and contribute practical solutions in a fast-paced environment
• You adapt easily to changing priorities, new technologies, and unplanned maintenance or emergency situations
• You approach your work through a continuous improvement lens and encourage others to identify opportunities for better processes
• You are comfortable working within a project-based, deadline-driven setting
• You operate with a “safety first” mindset and are committed to supporting a safe, compliant, patient-centered environment
To be considered for this opportunity, you should have experience supporting the maintenance and operation of major building systems such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance A bachelor's degree in Mechanical, Electrical, Facilities Engineering, or a related field is preferred, along with 2+ years of related experience. Familiarity with regulatory compliance requirements for DNV, DOH, DCA, Municipal Building and Fire Departments is strongly desired. Experience coordinating preventative maintenance programs and working within a healthcare or hospital plant operations setting is highly preferred. Previous plant operations experience within a healthcare / hospital setting is also strongly preferred. If this reflects your skills, experience, and passion - please apply now!
VP of Operations
Operations director job in Princeton, NJ
Vice President of Operations Compensation: Competitive base salary + bonus + benefits Our client is seeking a strategic and hands-on Vice President of Operations to lead and scale their operations, logistics, and supply chain functions. This executive will oversee multi-site warehouse operations, e-commerce and drop-ship fulfillment, and third-party logistics partnerships while driving efficiency, structure, and continuous improvement across the organization.
Key Responsibilities
Lead and oversee multi-site warehouse and distribution operations, including traditional and e-commerce fulfillment
Manage and optimize 3PL relationships and performance
Establish operational structure, KPIs, and continuous improvement initiatives
Build, manage, and oversee operational budgets with strong financial accountability
Drive process improvements, scalability, and operational excellence across the business
Partner cross-functionally with executive leadership to support company growth and strategy
Lead, mentor, and develop high-performing operations teams
Qualifications
10+ years of progressive experience in operations, logistics, or supply chain leadership
Minimum of 5 years in a senior management or executive role
Proven experience managing multi-site operations and complex fulfillment environments
Strong financial acumen with experience managing budgets
ERP system experience required (SysPro preferred)
Track record of implementing KPIs and continuous improvement programs
Excellent leadership, analytical, and communication skills
Bachelor's degree required; MBA and/or certifications (APICS, Lean, Six Sigma) a plus
Why Join
This is a high-impact leadership role offering the opportunity to influence strategy, improve operational performance, and support long-term growth within a dynamic organization. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Director Supply Chain Operations
Operations director job in Morris, NJ
I am partnering with a small-midsize manufacturing company in the Morris County, NJ area that is looking to add a Director of Supply Chain to their team. They are looking for someone with a strategic supply chain background to help build a strategy that will help the company from a financial and future-growth perspectives. It will have the chance to lead a team, work with the leadership team, and opportunity to make a major impact on the company.
RESPONSIBILITIES:
Develop, implement, and execute strategic supply chain processes in support of supply chain and business objectives, including sourcing of new suppliers as needed.
Responsible for managing plant level associates who create and achieve production/purchase plans in support of goals & objectives.
Maintains departmental exception system, documentation review, employee time management and performance review processing, employee training, budget control and daily scheduling.
Meets with suppliers to discuss issues, performance, and future strategies. Evaluates supplier processes and partners with suppliers to establish Best in Class performance.
Responsible for long-term planning of the raw material market, supply base optimization, and financial implications of the material spend.
Accountable for optimizing inventory turns - minimize excess & obsolete inventory through product life cycle management.
Accountable for maximizing service levels, in conjunction with inventory goals, through distribution requirement planning and deployment.
Leads and facilitates cross functional teams in support of strategic initiatives both within the supply chain organization and across the business units.
Responsible for providing management with inventory projections and proactively identifies service level issues.
REQUIREMENTS:
BS in Supply Chain, Operations, or other related degree; 10+ years relevant experience.
MBA and APICS certification preferred.
Experience working in a manufacturing environment.
Strong leadership skills including leading projects with broad scope and impact outside own department and promotes teamwork between departments.
Complete, in-depth understanding of all aspects of the business including profitability, inventory turns, and service levels.
Director of Operations
Operations director job in Trenton, NJ
The Director of Operations is responsible for overseeing the company's day-to-day operational functions and ensuring that all departments work efficiently to achieve organizational goals. This role partners closely with executive leadership to drive process improvements, optimize resource utilization, and lead cross-functional teams toward operational excellence.
The ideal candidate is a strategic and hands-on leader who excels in people management, process optimization, and execution. They must be able to lead by example and foster a culture of accountability, innovation, and continuous improvement. Relocation to Trenton, NJ is required for this position.
Key Responsibilities
Oversee daily operations, including scheduling, human resources, dispatch management, vendor relations, and administrative functions.
Develop and execute strategic operational plans that align with company objectives.
Lead teams across multiple departments, including finance, marketing, HR, and operations.
Manage operational budgets, ensuring efficiency and fiscal discipline.
Identify, assess, and mitigate business risks to maintain stability and compliance.
Build competitive advantage through operational excellence and continuous improvement initiatives.
Lead, coach, and develop a cross-functional team of managers and staff to deliver on key performance indicators.
Drive improvements in logistics efficiency, delivery performance, safety, and customer satisfaction.
Implement technology-driven process enhancements to scale operations and improve quality.
Requirements
Bachelor's Degree required; advanced degree preferred.
Proven experience in operational leadership, preferably in a fast-paced, high-growth environment.
Strong analytical and data-driven approach to business management.
Critical thinker with excellent problem-solving and decision-making skills.
Ability to translate strategic goals into actionable plans with measurable outcomes.
Excellent communication and presentation skills.
Demonstrated integrity, professionalism, and commitment to company values.
High level of computer literacy and comfort with modern business technology.
Hands-on leadership style with attention to detail and follow-through.
Additional Information
This position is ideal for an experienced operations professional who thrives in dynamic environments and is eager to make a meaningful impact by enhancing efficiency, productivity, and team performance. The successful candidate will be capable of managing relationships at all levels of the organization and driving results through effective leadership and collaboration
iGaming Operations Manager
Operations director job in New Brunswick, NJ
The iGaming Operations Manager will be responsible for overseeing daily operational processes, coordinating with cross-functional teams, and ensuring that all customer-facing and back-end functions run smoothly and in compliance with regulatory and company standards.
Operational Management
Oversee day-to-day operations of RW BET's online casino platform, ensuring seamless customer experiences across all support channels.
Lead Supervisors and Support Agents in delivering excellent service while maintaining KPIs and service-level agreements.
Own the escalation framework to ensure efficient handling of complex or sensitive player cases.
Manage workflows for payments, including deposits, withdrawals, and refunds, ensuring smooth processing and regulatory compliance.
Ensure fraud prevention and risk management practices are consistently applied, including monitoring, reporting, and escalation protocols.
Analyze operational and team performance metrics to identify trends, gaps, and opportunities for continuous improvement.
Collaborate with compliance, payments, risk, technology, and marketing stakeholders to align operational procedures and drive efficiency.
Partner with the Director of iGaming on strategic initiatives, regulatory reporting, and long-term operational planning.
Foster a culture of proactive support, innovation, and accountability that reflects RW BET's brand as a leader in customer experience.
Training & Quality Assurance
Develop and refine training programs, onboarding processes, and quality assurance standards to equip staff and maintain service excellence.
Conduct regular reviews of team performance, providing coaching, mentorship, and corrective actions as needed.
Workforce Management
Drive workforce planning, scheduling, and coverage strategies to balance efficiency, service quality, and cost control. Optimize staffing levels while supporting ongoing development of Supervisors and Support Agents.
Qualifications
3-5 years of experience in iGaming, online casino, or related digital operations.
Strong understanding of New Jersey iGaming regulations and responsible gaming practices.
Hands-on experience in workforce management, training, and quality assurance in a customer-focused environment.
Proven ability to manage day-to-day operations and lead teams effectively.
Analytical mindset with the ability to interpret data, identify trends, and implement solutions.
Excellent communication, organizational, and leadership skills.
Must currently reside in New Jersey and perform all work duties within the state
Ability to thrive in a fast-paced, hybrid work environment requiring flexibility and cross-functional collaboration.
Position requires occasional physical activity, including the ability to lift and move items up to 25-50 lbs as needed.
Why Join RW BET New Jersey LLC
Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform.
Collaborative team culture with exposure to operations, compliance, and player engagement.
Remote/Hybrid flexibility with the chance to participate in launches and industry events.
Competitive compensation and benefits package.
Director of Operations
Operations director job in New York, NY
This mission-driven nonprofit is dedicated to shifting perceptions of Jews and Israel through strategic, modern marketing. The organization partners with leading funders, agencies, and research teams to create high-impact campaigns that move audiences and advance understanding. As the work expands, the team requires a marketing operations leader who can bring structure, clarity, and operational excellence to an environment with many external contributors - and where creative input is already abundant.
Position Overview
The organization is seeking a true Marketing Operations leader - someone who has owned marketing operations at scale, ideally within an agency environment or a similarly fast-paced, high-budget ecosystem. This is
not
a creative role and
not
a position for someone looking to shape content, pitch ideas, or participate in conceptual direction.
With more than enough voices offering creative input, the organization needs a professional who is energized by making the creative
work
- the person who builds the systems, manages the timelines, understands the production realities, and ensures flawless, efficient execution.
This role is ideal for a candidate excited to bring structure to complexity, drive operational rigor, and make it possible for creative teams and partner agencies to deliver their best work.
Key Responsibilities
Marketing Operations Leadership
Own the full operational backbone of the marketing function.
Develop, maintain, and optimize systems for workflow, communication, approvals, and project governance.
Ensure all campaigns move smoothly through production - from kickoff to final delivery - with clear milestones and expectations.
Production & Project Management
Manage complex, multi-stakeholder marketing projects involving funders, agencies, research partners, and internal team members.
Build and enforce production schedules, ensuring timelines are realistic, efficient, and met.
Review and interpret production plans, scopes, budgets, and timelines - and push back appropriately based on operational expertise.
Budget & Resource Oversight
Manage large-scale budgets with sophistication and accuracy.
Evaluate scopes of work, pricing structures, staffing models, and production approaches to ensure maximum efficiency and impact.
Identify cost-saving opportunities and operational improvements without compromising quality.
Agency & Partner Management
Serve as the operational point of contact for creative, media, research, and production agencies.
Hold partners accountable by using your deep understanding of agency operations, timelines, and production methodologies.
Coordinate the multiple external stakeholders involved - without adding creative opinions or noise to the process.
Performance Monitoring & Process Optimization
Track progress, escalate risks, and course-correct swiftly.
Build feedback loops and operational dashboards to monitor project health.
Continuously refine processes to enhance speed, efficiency, and clarity across all marketing workstreams.
Who Will Thrive in This Role
Someone who gets excited by operations, structure, systems, workflows, and the mechanics that make creative possible.
A “behind-the-scenes” driver who loves the challenge of coordinating multiple players and keeping complex moving parts aligned.
A person who is not looking to contribute creatively and will not be tempted to add another voice to creative direction.
A professional who has worked at scale - high-budget, fast-paced, agency-style production environments.
Required Experience
5-10+ years in marketing operations, production operations, or agency operations - with clear ownership of operational deliverables.
Direct experience managing large budgets, detailed production plans, and complex, fast-moving campaigns.
Strong command of agency workflows, SOWs, scopes, WIPs, timelines, and production realities.
Demonstrated ability to push back on timelines, budgets, and scopes with confidence and expertise.
Expertise in organizing high-volume, high-stakes marketing workstreams.
Exceptional communication and organizational skills.
Passion for the organization's mission and comfort working within a Jewish and Israel-focused context.
Preferred Qualifications
Experience in high-growth, startup-like environments.
Familiarity with Jewish culture and Israel-related issues (or eagerness to learn).
Director, Healthcare Operations
Operations director job in New York, NY
The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site.
Responsibilities include:
Executes the provision of administrative and employment services
Serves as the initial point of contact for the assigned healthcare locations' leadership on administration and management issues
Works with Company Departments to ensure system-wide compliance at the assigned healthcare location
Serves as a project manager to administrative and clinical managers at the assigned healthcare location
Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets
Analyzes and develops timely responses to requests or changes from the assigned locations' leadership
Communicate and partner with facility staff to improve system-wide performance
Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations
Maintains oversight of assigned healthcare location team members
Participates in committees and engagements with assigned healthcare location leadership
Qualifications include:
Bachelor's degree, preferably in Business, Health Care Services, public administration or a similar field; a Master's degree is preferred
5 or more years of progressively responsible management experience within a health care facility or medical group practice
Demonstrated competencies in the following areas:
Planning, decision-making and implementation
Analytical capacity (quantitative and qualitative)
Financial management
Organizational ability
Oral and written communication
Project management
Ability to build trust through listening, supporting others and demonstrating integrity
Proficiency in contract management
Excellent client management and business literacy skills
Proficient in use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required
High attention to detail
Ability to maintain high standards despite pressing deadlines
Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment
Must be able to prioritize a variety of time sensitive tasks
Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR
Excellent interpersonal and communication skills
Annual salary for this position is $120,000 - $150,000.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).
Equal Opportunity Employer
Director of Outbound Logistics
Operations director job in New York, NY
Department: Operations & Supply Chain
Reports To: CEO + COO
Swish Breaks is the fastest-growing sports entertainment and e-commerce company built by a team of passionate sports enthusiasts. We are a team of over 80 employees completing approximately 90,000 orders per month, operating at the intersection of sports, collectibles, live streaming, and lightning-fast customer fulfillment.
As we scale, we are seeking an experienced leader to run our outbound logistics and fulfillment operations.
Role Description
The Director of Outbound Logistics will oversee, optimize, and scale Swish Breaks' end‑to‑end outbound logistics, fulfillment, and operations. This leader will manage a 15+ person operations team and will be responsible for designing the operational processes that keep Swish Breaks running smoothly.
This is a highly hands-on, fast-paced, on-site leadership role based in New York, NY, ideal for a strong operator who thrives in a dynamic environment and has experience managing large teams in e-commerce, warehousing, 3PL, or related fields.
Key Responsibilities
Team Leadership & Management
Lead, mentor, and manage our 15+ person operations and fulfillment team
Recruit, train, and upskill team members; establish performance management processes
Develop shift structures, staffing plans, and daily workflows to support rapid order velocity
Outbound Logistics & Fulfillment Execution
Own all outbound shipping operations, ensuring speed, accuracy, and exceptional customer experience
Oversee daily pick, pack, and ship workflows; optimize fulfillment efficiency
Maintain KPIs across order accuracy, order turnaround times, routing, and shipping cost management
Oversee packaging standards, QC processes, and exception handling
Systems, Process, & Strategy
Work closely with senior leadership to build scalable operational systems supporting company growth
Identify bottlenecks and redesign processes to support higher volumes and improved cost efficiency
Develop operational SOPs and enforce consistent execution across all shifts
Partner with engineering / product to improve internal tools, tracking systems, and automation
QualificationsRequired
5-10+ years of experience in outbound logistics, fulfillment, warehouse operations, or supply chain
Proven experience managing large teams in a fast‑paced operational environment
Strong understanding of outbound workflows, shipping carriers, warehouse systems, and process optimization
Excellent communication, leadership, and decision‑making skills
Highly organized and detail‑oriented; able to juggle multiple priorities
Proficiency with Excel/Sheets, WMS platforms, and operational software tools
Must be able to work on-site at our NYC facility
Preferred
Experience in e-commerce or high‑velocity fulfillment environments
Prior experience scaling teams and building operational infrastructures
Familiarity with collectibles, trading cards, or sports marketplace operations (a plus!)
Compensation
Salary range: $80,000 - $120,000+ Bonus depending on experience.
What We Offer
Opportunity to lead operations at one of the fastest-growing companies in sports entertainment
A dynamic, energetic workplace with a passionate community
Competitive compensation and performance-based incentives
Growth opportunities as Swish Breaks scales
The chance to build and shape the future of sports entertainment logistics
Competitive benefits: (Health, Vision, 401k, PTO/PHO)
Director of Logistics
Operations director job in New York, NY
The Director of Logistics is responsible for Domestic and International Freight, company-owned and third-party Distribution Centers, and Corporate Inventory Control. The role combines hands-on operational leadership with ownership of end-to-end supply chain processes, technology, and performance. This leader partners cross-functionally and cross-regionally to ensure the logistics network delivers on time with industry-leading cost efficiency.
Recruiting, training, accountability, and staff development are essential drivers of success. The ideal candidate demonstrates a proven ability to foster a culture of operational excellence and continuous improvement within a fast-paced environment, combining strategic vision with the willingness to dive into the details to advance that vision.
KEY RESPONSIBILITIES:
Domestic & International Logistics
• Lead all domestic and international freight operations, ensuring reliable, on-time, and cost-
optimized delivery.
• Accountable for freight P&L performance across all serviced stores and distribution centers.
• Manage carrier and forwarder relationships, execute RFPs, negotiate rates, enforce routing
guides, and resolve service issues quickly and effectively.
• Oversee international container flow, booking management, drayage, port performance, and
customs compliance.
• Continuously monitor internally managed lanes to ensure industry-leading cost performance
by comparing to supplier rates, industry benchmarks, and regular market quotes.
• Regularly evaluate vendor-delivered lanes to identify supply chain optimization opportunities
and convert to internally managed lanes when cost savings exist.
• Lead the development and implementation of systems and technology that enhance efficiency,
improve transparency, and support enterprise-wide supply chain excellence.
• Promote a culture of continuous improvement by driving robust training, talent development,
and meaningful employee engagement.
• Collaborate with leadership across the supply chain and across regions to drive performance
improvements and share best practices.
Distribution Centers and Corporate Inventory Control
• Responsible for full distribution center P&L results.
• Direct day-to-day performance of company-owned centers to achieve industry-leading cost
efficiency while ensuring safe operations and on-time/in-full delivery.
• Oversee third-party centers, holding 3PL partners accountable through KPIs, operational reviews, and clear performance expectations.
• Guide DC leaders and frontline teams to troubleshoot issues, improve processes, and drive
consistent high-level execution.
• Ensure strong hiring pipelines, training programs, and workforce development to support
stable and productive operations.• Minimize shrinkage by ensuring proper product handling and maintaining high inventory accuracy through rigorous cycle counts, prompt claim resolution, disciplined process adherence, and regular reconciliation of store and DC inventory.
• Lead the development and adoption of systems and technology that enhance efficiency and
advance operational capabilities.
• Collaborate with leadership across the supply chain and across regions to drive performance
improvements and share best practices.
REQUIRED MINIMUM EXPERIENCE:
• Bachelor's degree in Business, Engineering, Supply Chain Management, or a related field is
required.
• 7+ years of progressive logistics or supply chain leadership experience, including direct
management of distribution center operations.
• Proven success in:
Leading and developing high-performance teams.
Establishing efficient processes to deliver best-in-class business results.
Creating a culture of continuous improvement.
• Prior experience with food distribution is preferred.
Director of Business Operations
Operations director job in New York, NY
Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join Curacity: Hotel marketing software that turns media into revenue!!
Position: Director of Business Operations
Reports to: SVP Business Operations
Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday)
About Curacity
Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×-20× ROI. Named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT.
Position Overview
We are seeking an experienced Director of Business Operations to lead our internal initiatives and facilitate continued growth through strategic operations and process management. This role will be instrumental in optimizing our internal processes and technology ecosystem while ensuring seamless integration with our proprietary hospitality technology platform. The ideal candidate will combine deep technical expertise in operational technologies, a proven track record of establishing scalable, resource-efficient processes and strong leadership skills with a passion for the hospitality industry.
Key Responsibilities
Strategic Leadership
Develop and execute comprehensive business operations strategy to improve Efficiency Metrics (time to activation, time to first content, time to payment) by 10%
Coordinate with product, tech/engineering, sales, and customer success teams to optimize systems performance and consistency
Drive innovation, including AI, in our infrastructure to become more scalable, repeatable, and sophisticated, including process automation.
Technical Operations Management
Oversee end-to-end ad campaign management including trafficking/account setup, process optimization, troubleshooting and problem resolution and reporting
Maintain a mastery of our internal tools and systems, including our CRM, Customer Support/Ticketing systems, project management and internal reporting/analytics platforms
Ensure accurate, scalable data processing, reporting and billing processes across all customers
Establish and maintain a system of regular process/technology audits to ensure compliance with all internal and external SLAs and customer commitments
Proactively identify and implement process and technology improvements to provide outstanding experiences and outcomes for our hospitality customers and distribution/content partners
Lead the implementation of new products and services as defined by our leadership team
Ensure the timely and satisfactory resolution of any customer issues or escalations as identified by the Sales or Customer Success teams
Team Leadership & Development
Build and manage a high-performing team including platform ops specialists, data processing personnel and billing analysts
Mentor team members on hospitality industry best practices and emerging technologies
Foster a culture of continuous improvement and data-driven decision making
Client & Revenue Focus
Partner with Sales, Product, Distribution, Strategy and Customer Success teams to support new business opportunities and client retention initiatives
Develop robust platform operations processes that enhance client experience and drive account growth
Create and present performance reports and strategic recommendations to hospitality clients and internal stakeholders
Required Qualifications
Bachelor's degree in Marketing, Business, Economics, Engineering, or related field
6+ years of experience in digital advertising operations with 3+ years in leadership roles
Proven expertise with major CRM and operations platforms (Hubspot, ChurnZero, etc.)
Experience with hospitality, travel, or advertising technology preferred
Strong understanding of hotel technology space
Excellent analytical skills with proficiency in data analysis tools and SQL
Outstanding communication and presentation skills with ability to translate technical concepts for non-technical stakeholders
Preferred Qualifications
Experience scaling operations at high-growth technology companies
Knowledge of hospitality industry dynamics, booking funnels, and guest journey optimization
Background with hotel PMS systems, booking engines, or hospitality technology platforms
Certifications in Google Ad Manager, programmatic platforms, or relevant ad tech tools
Experience with privacy regulations (GDPR, CCPA) and their impact on hospitality advertising
Why Curacity?
You'll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge adtech, with the opportunity to shape the future of hospitality marketing.
What We Offer
Equity: Stock options are offered to all full-time employees
Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution
Retirement: 401(k) match - up to 4% of your total compensation matched dollar-for-dollar (US-based employees)
Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year
PTO: 15 personal days, in addition to 10+ public holiday closure dates
Wellness: $100 monthly stipend for health and wellness related activities
Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members
Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap
Equal Opportunity
Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.
Regional Manager - Midtown (FOUND Study - Student Housing)
Operations director job in New York, NY
We are seeking a seasoned Regional Manager that will be primarily located in New York for our nationwide student housing portfolio at FOUND Study (******************** The ideal candidate will have extensive experience in dynamic sectors such as student housing, multi-family housing, hospitality, or senior living. This role requires exceptional organizational, communication, and leadership skills, along with a proven ability to develop innovative solutions. The Regional Manger will collaborate closely with Hawkins Way Capital (******************* and FCL Management (fclmgmt.com) leadership teams to strategize and develop long-term plans aimed at enhancing productivity and achieving success across our Midtown properties.
Key responsibilities include collaborating with senior management at the Midtown properties to establish performance goals and long-term operational strategies, analyzing current processes to recommend improvements, and setting benchmarks and KPIs to maximize efficiency in departments such as engineering and housekeeping. The Regional Manager will also work with corporate and asset management teams to develop and adhere to financial plans, implement established policies and procedures, and ensure seamless transitions for new acquisitions or management contracts. In addition, the role requires managing vendor relationships for work performed in high-rise buildings, overseeing student housing operations with attention to safety and service standards, and navigating New York City's building permit process to ensure regulatory compliance and timely execution of projects. A minimum of 3-5 years of experience in a related field, with at least 2 years in a leadership role, is required. A bachelor's degree in business administration or a related field is preferred.
Join us as we continue to grow and innovate in our industry. If you are passionate about operational excellence and have the vision to lead our team into the future, we encourage you to apply for this exciting opportunity.
EOE.
Director of Manufacturing Operations
Operations director job in Wharton, NJ
Contract Manufacturer currently operating in a 250,000 square foot facility in the Morris County, NJ area is seeking a Director of Manufacturing Operations to join their team.
Seeking a highly skilled and motivated Director of Operations to work with the Executive Management Team to oversee the rapid growth of this dynamic organization. This position has the primary responsibility of managing and developing the production and manufacturing teams to keep pace with growth and to maximize efficiencies in all areas of operational excellence. This is a role with P&L accountability and the overarching responsibility to continue the mission of evolving.
SCOPE AND RESPONSIBLITIES
· Directs, reviews, analyzes, approves adequate plans for the control of planned outputs, budgeted spending (to be developed) , labor efficiency, material efficiency with Purchasing/Planning/Inventory Departments, process engineering effectiveness, and human capital utilization, including but not limited to profit and loss statements for organization and specific departments.
· Anticipates production/manufacturing/packaging needs and develops comprehensive, analytical proposals regarding capital investment, personnel, facilities and other areas of reporting to present to President and Executive Team.
· Reviews performance against operating plans, master schedule and standards.
· Develops and recommends operations policy within the Production and Manufacturing Departments.
· Reviews and approves the implementation of production/manufacturing/ packaging plans in coordination with the Planning/Purchasing/Inventory Department Leaders.
· Directs and appraises the performance of units immediately reporting and provides the necessary coordination of all activities.
· Coordinates activities of the production and manufacturing departments with those of other departments. Seeks mutual agreement on problems involving coordination and collaboration.
· Oversees and enforces compliance with all cGMPs, safety and regulatory requirements. Develops creative solutions to meet GMPS's when necessary by using rational.
· Meets with customers as required and represents the company in a professional, ethical and honorable manner.
The Director of Operations will have:
· Bachelor's Degree in or equivalent in process engineering or production management related studies.
· Minimum of Ten (10) years prior experience with successful Manufacturing/Packaging Companies.
· Prior responsibility in managing production, manufacturing, inventory control, process engineering as well as shipping, receiving and warehousing.
· Sound administrative skills, well developed management skills - principles and people.
· Proven ability to recruit, train and motivate personnel in order to balance staffing strength with profitability and growth.
· Strong conceptual understanding of operating systems and capabilities.
· Experience with financial statement analysis.
To discuss this exciting full-time permanent on-site role please send resume outlining your related operations experience working with a manufacturing/ packaging company.
Director of Payment Operations
Operations director job in New York, NY
Welcome to Pockyt
Pockyt.io is a next-generation payments platform enabling merchants to accept digital wallets and emerging payment technologies with ease. We power seamless global transactions through modern infrastructure, deep partner networks, and a focus on simplicity and speed. Our team is driven by innovation and a passion for creating frictionless commerce for businesses of all sizes. What makes Pockyt special is our combination of cutting-edge technology, collaborative culture, and commitment to helping merchants unlock new revenue through smarter payments.
Life at Pockyt
Working at Pockyt means joining a fast-paced startup environment where your work directly shapes the future of payments. You'll collaborate daily with a highly skilled team building advanced payment and settlement technologies, united by our values of honesty, accountability, respect, disruptive thinking, and passion. We hold ourselves to a high standard in delivering better experiences for our clients and solving complex challenges together. This is the place for someone who is motivated by challenge, driven to deliver, and excited to help build smarter payments for the world of tomorrow.
Our office at One Liberty Plaza offers gorgeous views, a vibrant atmosphere, and free drinks and snacks to keep you energized throughout the day. Team lunches are a regular part of life here, giving everyone time to connect, unwind, and enjoy each other's company. You'll find a collaborative, supportive environment where people genuinely enjoy coming to work. If you're looking for a fun, social, and passionate workplace to grow your career, we'd love to meet you.
The Role and Responsibilities
The Director of Payment Operations will report to the Chief Financial Officer and support stakeholders across the company as a focal point of service delivery. In this role, you will direct financial operations between clients, network partners, and Pockyt teams to ensure consistent delivery of payment services at scale. This role is designed to be a mix of daily contribution, connecting clients to our services, and as a leader in developing new processes needed for Pockyt to scale.
Your role will be to oversee the full workflow for onboarding new clients, ensuring compliance, reviewing contractual changes, driving cross functional alignment, and implementing configurations. You will manage network partner operations including onboarding, partner reconciliations, and configuration changes. You will serve as the senior escalation point for complex client issues, from client contractual changes to operational challenges. As the focal point between clients, network partners, and Pockyt systems, you will identify opportunities for process or system improvements to enable Pockyt's ability to scale. Specific responsibilities include:
Oversee network partner operations including client onboarding, partner reconciliations, and configuration changes.
Serve as a senior escalation point for complex client issues, payment challenges, and operational exceptions.
Identify and resolve payment issues and create processes to improve Pockyt's flow of funds.
Build and refine repeatable processes that improve client onboarding efficiency, reduce risk, and ensure a seamless client experience.
Partner cross-functionally with Product, Engineering, Compliance, and Sales to streamline financial operations end-to-end.
Develop dashboards, track KPIs, and reporting to monitor operational performance and identify areas of improvement.
Enhance internal controls across payment flows, settlements, reconciliations, and operational risk.
Lead special projects involving new product launches, partner integrations, or optimization initiatives.
Mentor and guide team members as Pockyt's finance operation function grows.
Support executive leadership with insights, analysis, and operational readiness for rapid scale.
About You
8+ years of professional experience in the financial services industry (payments focus preferred).
Bachelor degree from an accredited university (MBA preferred).
Leadership of operations, including onboarding of clients, treasury, and/or payment operations.
Deep understanding of payment networks, settlement processes, and operational best practices for cross border payments.
Basic understanding of software development and product management preferred.
Proven experience managing and developing a high-performing team.
Demonstrated success working in a startup or high-growth environment.
Highly energetic, professional, curious, and able to thrive in a fast-moving, ambiguous environment.
Strong communication and cross-functional partnership skills.
High integrity and honesty, with a track record of sound judgment.
Ability to build scalable processes, workflows, and systems from the ground up.
Native English speaker.
Able to report into our New York office three days per week.
Project Manager, Banking Operations
Operations director job in Jersey City, NJ
Business Integration Partners (BIP) is Europe's fastest growing digital consulting company and are on track to reach the Top 20 by 2030, with an expanding global footprint in the US (New York, Charlotte, Chicago, and Houston). Operating at the intersection of business and technology we design, develop, and deliver sustainable solutions at pace and scale creating greater value for our customers, employees, shareholders, and society.
BIP specializes in high-impact consulting services across multiple industries with 6,000 employees worldwide. Our domains include Financial Services business serves Capital Markets, Insurance and Payments verticals, supplemented with Data & AI, Cybersecurity, Risk & Compliance, Change Management and Digital Transformation practices. We integrate deep industry expertise with business, technology, and quantitative disciplines to deliver high-impact results for our clients.
BIP is currently expanding its footprint in the United States, focusing on growing its Capital Markets and Financial Services lines. Our teams operate at the intersection of business strategy, technology, and data to help our clients in driving smarter decisions, reducing risks, and staying ahead in a fast-evolving market environment.
About the Role:
The Project Manager will deliver medium-to-large technology projects within the Payments and Wires portfolio. This role manages scope, timelines, risks, workforce planning, vendor deliverables, and reporting into senior technology leadership.
You must have valid US work authorization and must physically reside around the posted city, within a 50-mile commute. We are unable to support relocation costs.
Please do not apply for this position unless you meet the criteria outlined above.
Key Responsibilities:
Manage end-to-end delivery of technology projects within our investment banking client's Payments/Wires programs.
Develop project plans, milestones, RAID logs, status reporting, and financial forecasts.
Coordinate technology teams (engineering, architecture, QA), operations, and third-party vendors.
Ensure adherence to governance, risk controls, and internal banking processes.
Support resource planning across onshore/offshore teams.
Present updates to leadership organization.
Required Skills:
3-10+ years as a project manager in banking/financial technology
Experience managing software development lifecycle (SDLC) projects
Strong communication, documentation, and stakeholder management
Familiarity with payments, wires, clearing, or settlement system
Preferred Skills:
PMP, CSM or similar certification
Experience working within large enterprise PMOs
Reporting/analytics (Excel, PowerPoint, JIRA)
**The base salary range for this role is $110,000 - $155,000**
Benefits:
Choice of medical, dental, vision insurance.
Voluntary benefits.
Short- and long-term disability.
HSA and FSAs.
Matching 401k.
Discretionary performance bonus.
Employee referral bonus.
Employee assistance program.
11 public holidays.
20 days PTO.
7 Sick Days.
PTO buy and sell program.
Volunteer days.
Paid parental leave.
Remote/hybrid work environment support.
For more information about BIP US, visit *********************************
Equal Employment Opportunity:
It is BIP US Consulting policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
BIP US provides a reasonable range of compensation for our roles. Actual compensation is influenced by a wide array of factors including but not limited to skill set, education, level of experience, and knowledge.
Operations Manager
Operations director job in Clinton, NJ
Operations Manager (Home Health & Branch Management)
BrightStar Care is a nationally recognized home care brand known for delivering compassionate, high-quality care backed by clinical excellence and operational integrity. The Operations Manager leads daily operations for BrightStar Care, ensuring smooth clinical and administrative processes, compliance, team productivity, and exceptional client care. BrightStar Care is a nationally recognized home care brand known for delivering compassionate, high-quality care backed by clinical excellence and operational integrity. This leadership role demands strategic oversight combined with hands-on management to drive efficiency, profitability, and high standards across multiple office locations.
Key Responsibilities:
Operational Leadership:
Direct and coordinate daily office activities, including scheduling, payroll, billing, sales/marketing, recruiting, and compliance.
Ensure adherence to BrightStar Care standards, New Jersey regulations, and Joint Commission standards.
Conduct regular operational audits, leveraging data to enhance service delivery, caregiver efficiency, and client satisfaction.
Act as a proxy for the owner(s) in internal decision-making, staff meetings, and urgent client escalations.
Team Management & Culture:
Recruit, onboard, train, develop, and retain high-performance office and field staff.
Provide direct supervision, coaching, performance management, and timely feedback to ensure accountability and growth.
Foster a culture rooted in accountability, high standards, compassionate care, and positive employee engagement.
Proactively manage employee relations, promoting strong morale and reducing turnover.
Ensure timely communication between field staff, office staff, clients, and leadership.
Client Service Excellence:
Ensure rapid, professional handling of all client inquiries, concerns, and complaints.
Monitor service delivery and client satisfaction through surveys, Google reviews, Home Care Pulse Surveys and continuous feedback loops.
Implement consistent conversion practices to maximize client retention and revenue growth.
Regularly secure positive client and employee feedback, maintaining Home Care Pulse awards and achieving consistent 5-star Google reviews.
Compliance & Risk Management:
Maintain compliance with all federal, state, local regulations, and accreditation standards.
Effectively manage workers' compensation programs, safety protocols, and injury prevention measures.
Ensure timely and accurate documentation, credentialing, performance reviews, and ongoing training requirements.
Strategic Hiring & Retention:
Develop proactive, ongoing recruiting strategies in collaboration with HR to continuously build a robust talent pipeline.
Monitor caregiver turnover rates and implement strategic retention initiatives based on employee feedback.
Oversee thorough onboarding processes, training programs, and compliance documentation to ensure immediate productivity and compliance.
Technology & Operational Systems:
Proficient with Microsoft Office suite including Excel and Teams
Proficiently manage and utilize systems including payroll (ADP preferred), EMR, Applicant Tracking Systems, and cloud-based communication platforms (RingCentral).
Optimize scheduling and resource allocation to maintain operational efficiency and profitability.
Reporting & Communication:
Provide regular operational performance updates, surfacing key issues proactively to ownership.
Ensure timely, clear communication between field staff, office staff, clients, and leadership.
QUALIFICATIONS
Required:
3-5 years of operations leadership in home healthcare or similar healthcare service organization.
Proven ability to manage multi-location or high-volume branch operations.
Comprehensive understanding of NJ home care regulations and Joint Commission standards.
Exceptional organizational, problem-solving, and strategic leadership skills.
Demonstrated track record of improving team morale, retention, and service quality.
Hands-on experience in healthcare scheduling, payroll systems, billing/coding, and compliance management.
Valid driver's license and reliable transportation.
Preferred:
Previous experience within BrightStar Care or similar branded home care franchises.
Experience with performance management frameworks and service quality dashboards.
Bilingual (Spanish) communication skills.
Work Environment & Travel:
High-paced office setting with extensive phone and computer use, including extended periods of sitting or standing.
Occasional travel (up to 20%) required for client service, recruitment efforts, and professional training/conferences.
Ready to grow your career while making a difference in people's lives? Apply today and join BrightStar Care's mission to deliver premium healthcare solutions.
Operations Manager
Operations director job in Millstone, NJ
Operations Manager - Waterproofing, Restoration & Roofing
Compensation:
$150,000k+ Total Potential (Base + Performance Bonuses + Incentives)
Benefits:
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Company-provided vehicle, phone, and laptop
Professional development and advancement opportunities
Company Overview
Tiello is partnered with a leading waterproofing, restoration, and roofing contractor based in NJ, in their search for an Operations Manager to oversee and grow their branch operations across the region.
Role Summary
The ideal candidate will have 7+ years of leadership experience in waterproofing or restoration and will be responsible for managing P&L, driving revenue growth, and building strong operational teams. This is a high-impact leadership role with significant opportunity to scale branch operations and contribute directly to the company's long-term success.
Project Type
Waterproofing & Restoration
Facade Restoration
Masonry Repair
Conrete Repair
Specialty Building Envelope Services
Job Responsibilities
Lead branch operations and oversee all project delivery from start to finish
Manage P&L, forecasting, budgets, and operational efficiency
Recruit, mentor, and develop project management and field staff
Build and maintain strong client relationships while expanding service offerings
Drive branch revenue growth through operational excellence and market development
Ensure strict compliance with safety standards and quality control measures
Collaborate with executive leadership to set branch goals and growth strategy
Travel as needed to oversee projects and meet with clients
Qualifications/Requirements
Minimum 7 years of leadership experience in waterproofing or restoration
Demonstrated success in growing branch/divisional operations
Strong financial acumen with proven P&L management expertise
Excellent communication and leadership skills with a focus on accountability and results
Ability and willingness to travel as required
Eligible to work in the U.S.
Legal & EEO Language
Tiello LLC is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.
Manager Treasury Operations - Top Real Estate Fund
Operations director job in New York, NY
About the Role:
Our client, a global alternative asset manager and top real estate fund, is seeking a Manager of Treasury Operations to join their team in New York, NY. Sitting within the Treasury and Capital Markets team, this individual will support systems and operations related to derivative and FX transactions, contributing to strategic project-based initiatives focused on FX hedging, interest rate risk, trade cost analysis, and operational optimization.
Responsibilities:
Oversee and enhance internal reporting, analytics, and trade cost tracking across a global derivatives portfolio using tools such as Power BI and Azure.
Drive process optimization initiatives within trading and treasury operations, ensuring data accuracy and workflow efficiency.
Collaborate closely with traders to translate business and system requirements into practical solutions for technology partners.
Manage all aspects of the trade lifecycle, from booking and regulatory reporting to post-trade activities such as confirmations, settlements, and counterparty documentation.
Monitor daily exposures, liquidity positions, and counterparty risk metrics, ensuring adherence to internal risk management policies.
Contribute to cross-functional projects focused on process automation, treasury infrastructure enhancements, and internal capital markets initiatives.
Qualifications:
Bachelor's degree in Finance, Accounting, Economics, or Information Systems
4-8 years of experience in banking, asset management, or corporate treasury
Hands-on exposure to FX and interest rate derivative operations and risk reporting
Proficient in Bloomberg, Excel, and trading platforms such as FXall, FXGO, or 360T
Skilled in data analytics and visualization tools (PowerBI, Azure, Tableau, SQL, Python)
Operations Manager
Operations director job in Bayonne, NJ
Our client, a growing logistics and delivery company, is seeking a hands-on Operations Manager to join their team in Bayonne, NJ. Are you a natural leader who thrives in fast-paced environments? Do you excel at optimizing processes, leading teams, and keeping operations running smoothly? If so, this could be the perfect opportunity for you. Keep reading to learn more about what our client has to offer!
The Perks!
Compensation: $65,000 - $85,000/year, based on experience
Performance based bonus potential
401(k) savings plan with company match
Paid time off and paid holidays
Medical, dental, and vision insurance
Company-paid life insurance
Short- and long-term disability
Tuition reimbursement
Health Care Spending Account
A Day in the Life of a Operations Manager
In this role, you'll lead a dedicated team of drivers and oversee daily delivery operations to ensure packages are delivered accurately and on time. You'll coordinate route planning, monitor performance metrics, and implement strategies that boost productivity and customer satisfaction. This position is key to maintaining operational excellence and ensuring seamless day-to-day delivery station performance.
Responsibilities include:
Oversee and manage driver activities and performance
Develop and optimize delivery routes for maximum efficiency
Coordinate sorting and dispatching to ensure timely deliveries
Monitor key operational metrics and implement improvement strategies
Drive productivity, accuracy, and customer satisfaction
Support a positive and results-driven team environment
Requirements and Qualifications:
3+ years of experience in operations management, logistics, or a related field
2+ years of experience working in/managing DSP operations with Amazon
Proven success managing teams in a fast-paced environment
1+ years of experience using route optimization tools, delivery tracking systems, or other shipping software
Clean driving record and background check
Strong communication and interpersonal skills
Ability to adapt to changing priorities and multitask effectively
About the Hiring Company:
Our client is a respected logistics and delivery services company committed to operational excellence and customer satisfaction. They take pride in fostering a supportive, team-oriented culture where leadership, accountability, and innovation are encouraged.
Come Join Our Operations Team!
Start by filling out this quick, 3-minute, mobile-friendly application today, we can't wait to meet you!
Operations Manager
Operations director job in Newark, NJ
Operations Manager - Aviation Security Company
Company: Global Elite Group
Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.
Global Elite Group provides world-class aviation security, airport operations support, and regulatory compliance services at major airports across the United States. Our mission is simple:
Protect people. Secure operations. Deliver excellence, every flight, every shift, every day.
Our teams safeguard critical aviation infrastructure, support airlines and airport authorities, and strengthen national security through consistent, high-quality operational performance.
If you are an experienced aviation or airport operations professional ready for a leadership role with impact, we invite you to apply.
Global is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Position Overview:
Global Elite Group is hiring an Operations Manager to oversee daily aviation security operations at Newark Liberty International Airport (EWR). This role leads front-line security teams, ensures regulatory compliance (TSA / Port Authority of NY & NJ), supports airline partners, and drives a culture of safety, accountability, and operational excellence.
This position is ideal for a mission-driven leader who thrives in a fast-paced airport environment and is ready to step into a high-visibility operations role.
Compensation & Benefits:
Salary: $55,000-$65,000 per year
Medical, Dental, Vision, AFLAC,
Paid Time Off + Holiday Pay
401(k) with employer match
Employee engagement, development, and advancement pathways
A dynamic airport operations environment that strengthens your judgment, leadership skills, and professional growth
Opportunities to collaborate with TSA, airport authorities, airline clients, and law enforcement partners
Key Responsibilities:
Airport & Security Operations Leadership
Lead and supervise aviation security teams to ensure safe, compliant, and efficient operations
Maintain full compliance with TSA, Port Authority of NY/NJ, and company security regulations
Provide immediate operational support to airlines and airport partners
Team Management & Training
Manage scheduling, staffing, and deployment to ensure adequate security coverage
Train, coach, and evaluate supervisors and officers (initial, recurrent, and remedial training)
Conduct performance reviews and corrective action plans
Compliance & Incident Management
Conduct quality assurance checks and ensure adherence to all security SOPs
Investigate incidents and complete required reports
Participate in airport emergency exercises, TSA audits, tabletop drills, and security planning meetings
Operational Readiness
Ensure readiness of personnel, equipment, vehicles, and procedures at all times
Report staffing gaps, operational challenges, or compliance concerns to station leadership
Maintain professionalism and situational awareness in a fast-moving airport environment
Required Qualifications:
High school diploma or GED
Valid New Jersey SORA license
Ability to obtain and maintain an EWR SIDA badge with customs seal
Valid driver's license (airside operations required)
2-3+ years of leadership experience in airport operations, aviation security, or transportation security
Strong communication, decision-making, and problem-solving skills
Ability to lead teams in a 24/7 airport schedule environment
Proven ability to enforce policies, maintain standards, and ensure regulatory compliance
Flexibility to work nights, weekends, and holidays
Preferred Experience:
Aviation security management
Airport operations supervision
TSA-regulated operations
Airline station operations
Emergency response or incident management in an airport environment
Security program management (ASP, AOSSP, AOSSP-Air Cargo)
Why Join Us?
Joining Global Elite Group means stepping into a mission-driven role at one of the nation's busiest and most complex airports, where your leadership directly contributes to aviation safety and homeland security. As an Operations Manager, you will collaborate closely with TSA, CBP, airline partners, and airport authorities, becoming a trusted operational leader within the airport ecosystem. You'll have the opportunity to grow your career in operations management, compliance, or regional leadership, all while being part of a company nationally recognized for its commitment to excellence, integrity, and best-in-class aviation security services.