Senior Director, Client Service
Operations director job in New York, NY
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details
Job Title: Senior Director, Client Service, Media
Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk
About the role
The Senior Director role is a strategic leadership position responsible for overseeing a portfolio of high-value accounts and guiding strategic account teams. This individual acts as a senior advisor to executive-level stakeholders, influencing investment decisions and driving multi-year growth plans. The role combines deep expertise in media research and analytics with executive engagement and commercial accountability.
Primary Responsibilities
Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teams to deliver exceptional client outcomes.
Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights.
Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, and achievement of significant revenue targets.
Lead executive-level research initiatives; synthesize primary, secondary, and advanced analytics into actionable narratives for senior decision-making.
Optimize resource allocation and deliver operational efficiency across portfolio teams; shape best practices for quality delivery at scale.
Represent Kantar in industry forums and enterprise-wide initiatives; champion innovation in media analytics and cross-platform measurement.
Develop and nurture high-performing teams by identifying, mentoring, and advancing top talent through a culture of continuous learning and collaboration.
Essential Knowledge & Experience
7+ years in media research, analytics, or consulting with proven success in executive-level engagement.
Expertise in digital ecosystems, cross-platform measurement methodologies, creative quality, and/or placement and audience insights.
Strong command of advanced research techniques, including attribution, ROI modeling, and audience segmentation.
Advanced ability to synthesize complex data into compelling narratives for executive audiences.
Proven ability to shape strategic investment decisions and drive commercial outcomes.
Track record of delivering multi-year growth plans and achieving significant revenue targets for an account portfolio.
Demonstrated success in managing senior client relationships and leading high-performing teams, including direct management of a team of 3 or more professionals.
Ability to navigate fast-paced agency or complex client environments, balancing strategic depth with delivery efficiency.
Bachelor's degree in market research/marketing or related social science and analytic subject areas. Masters preferred
Location
New York, World Trade CenterUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
Auto-ApplyDirector of Manufacturing Operations
Operations director job in Ballston Spa, NY
Salary: $165,000 - $185,000
Job Title: Director of Manufacturing
Position Type: Full-time, Permanent
Description:
Our client is currently seeking a Director of Manufacturing to join their team. This is a full-time, permanent position.
Responsibilities Include:
Lead, manage and hold the operations team accountable for achieving agree-upon commitments.
Act as the operations culture champion cascading organization's core values and strong operational qualities.
Provide the manufacturing vision, expertise, and direction for the company.
Drive and implement System initiatives throughout operations.
Identify, recommend, and lead assembly process improvements.
Oversees and manages the supply chain and procurement function.
Guide and continuously improve our procurement processes.
Strengthens and builds upon key vendor relationships.
Collaborate with sales to strategically forecast inventory needs and develop long-term supply chain strategies.
Oversee the manufacturing process quality and vendor quality function.
Guide and continuously improve our quality system and processes to ensure consistent and high manufacturing and vendor quality.
Lead ISO compliance, recertification, and initiatives.
Qualifications:
Minimum of 5+ years' experience as a Director of Manufacturing or a similar role.
Experience with high level operations growth.
Experience as a lead decision maker in the implementation of manufacturing processes
Advanced communication skills, both written and spoken.
Ensure methods are data-driven.
Ability to lead a team effectively.
Hours & Benefits:
M- F, 8 AM - 5 PM
In-person
Health, Dental, Vision Insurance
401(k) / Profit Sharing
Paid Time Off (PTO)
Director of Business Operations
Operations director job in New York, NY
Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join Curacity: Hotel marketing software that turns media into revenue!!
Position: Director of Business Operations
Reports to: SVP Business Operations
Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday)
About Curacity
Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×-20× ROI. Named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT.
Position Overview
We are seeking an experienced Director of Business Operations to lead our internal initiatives and facilitate continued growth through strategic operations and process management. This role will be instrumental in optimizing our internal processes and technology ecosystem while ensuring seamless integration with our proprietary hospitality technology platform. The ideal candidate will combine deep technical expertise in operational technologies, a proven track record of establishing scalable, resource-efficient processes and strong leadership skills with a passion for the hospitality industry.
Key Responsibilities
Strategic Leadership
Develop and execute comprehensive business operations strategy to improve Efficiency Metrics (time to activation, time to first content, time to payment) by 10%
Coordinate with product, tech/engineering, sales, and customer success teams to optimize systems performance and consistency
Drive innovation, including AI, in our infrastructure to become more scalable, repeatable, and sophisticated, including process automation.
Technical Operations Management
Oversee end-to-end ad campaign management including trafficking/account setup, process optimization, troubleshooting and problem resolution and reporting
Maintain a mastery of our internal tools and systems, including our CRM, Customer Support/Ticketing systems, project management and internal reporting/analytics platforms
Ensure accurate, scalable data processing, reporting and billing processes across all customers
Establish and maintain a system of regular process/technology audits to ensure compliance with all internal and external SLAs and customer commitments
Proactively identify and implement process and technology improvements to provide outstanding experiences and outcomes for our hospitality customers and distribution/content partners
Lead the implementation of new products and services as defined by our leadership team
Ensure the timely and satisfactory resolution of any customer issues or escalations as identified by the Sales or Customer Success teams
Team Leadership & Development
Build and manage a high-performing team including platform ops specialists, data processing personnel and billing analysts
Mentor team members on hospitality industry best practices and emerging technologies
Foster a culture of continuous improvement and data-driven decision making
Client & Revenue Focus
Partner with Sales, Product, Distribution, Strategy and Customer Success teams to support new business opportunities and client retention initiatives
Develop robust platform operations processes that enhance client experience and drive account growth
Create and present performance reports and strategic recommendations to hospitality clients and internal stakeholders
Required Qualifications
Bachelor's degree in Marketing, Business, Economics, Engineering, or related field
6+ years of experience in digital advertising operations with 3+ years in leadership roles
Proven expertise with major CRM and operations platforms (Hubspot, ChurnZero, etc.)
Experience with hospitality, travel, or advertising technology preferred
Strong understanding of hotel technology space
Excellent analytical skills with proficiency in data analysis tools and SQL
Outstanding communication and presentation skills with ability to translate technical concepts for non-technical stakeholders
Preferred Qualifications
Experience scaling operations at high-growth technology companies
Knowledge of hospitality industry dynamics, booking funnels, and guest journey optimization
Background with hotel PMS systems, booking engines, or hospitality technology platforms
Certifications in Google Ad Manager, programmatic platforms, or relevant ad tech tools
Experience with privacy regulations (GDPR, CCPA) and their impact on hospitality advertising
Why Curacity?
You'll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge adtech, with the opportunity to shape the future of hospitality marketing.
What We Offer
Equity: Stock options are offered to all full-time employees
Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution
Retirement: 401(k) match - up to 4% of your total compensation matched dollar-for-dollar (US-based employees)
Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year
PTO: 15 personal days, in addition to 10+ public holiday closure dates
Wellness: $100 monthly stipend for health and wellness related activities
Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members
Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap
Equal Opportunity
Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.
Chief Operating Officer (on-site)
Operations director job in Farmingdale, NY
About the Company:
Northeastern Aviation, a well-established and growing Long Island-based aircraft management and charter company seeks an experienced operational leader to serve as Chief Operating Officer (COO).
About the Role:
The Chief Operating Officer (COO) leads the company's operational strategies, ensuring seamless service integration, driving organizational performance, and expanding revenue streams. Reporting to the President, the COO plays a vital role in achieving the company's growth objectives and maintaining a strong industry reputation. The role requires significant experience in Part 135 from both a regulatory and business perspective, which are essential for managing charter flight operations safely and in full regulatory compliance. Only candidates with Part 135 and charter aviation experience will be considered for this role. The COO will collaborate closely with the Advisory Board to implement strategies that promote sustainable growth and operational excellence.
Major Accountabilities
Direct all operational divisions (including charter operations, maintenance, detailing, and line services) to ensure high performance and efficiency.
Ensure compliance with FAA Part 135 regulations to maintain safe, reliable charter operations.
Collaborate with the Advisory Board to develop and implement strategic business and sales plans.
Drive revenue growth by identifying new market opportunities, building client relationships, and expanding charter sales.
Manage operational expenses and resource allocation to drive profitability.
Identify and implement process improvements and technology to enhance efficiency and service.
Build strong relationships with stakeholders to provide high-quality, responsive client service.
Mentor and develop department heads and managers to foster a growth-oriented, sales-driven environment.
Serve as a key decision-maker during emergencies to ensure effective crisis resolution.
Required Qualifications:
Aviation Operations Leadership: Minimum 10+ years in aviation operations, including at least 5 years in senior leadership roles overseeing complex operational environments.
Sales and Business Development Expertise: Demonstrated success in developing and executing sales strategies, driving revenue growth, and building strong client relationships within the aviation sector.
Experience with FAA Part 135 Regulations: Extensive knowledge of Part 135 operations, ensuring full regulatory compliance and safety for charter services.
Fixed-Base Operator (FBO) Experience: Strong background in managing FBO operations, including fueling, hangaring, aircraft maintenance, and premium customer service.
Financial Management Expertise: Proven ability in budgeting, financial reporting, and implementing cost-control measures to maximize profitability.
Regulatory Knowledge: Comprehensive understanding of FAA and industry safety standards, with a commitment to compliance and operational integrity.
Leadership Skills: Track record of mentoring and developing high-performing teams, coupled with exceptional communication and decision-making abilities.
Educational Background: Bachelor's degree in aviation management, Business Administration, or a related field (master's degree preferred).
Work Location:
This position is on-site at our Farmingdale, NY location. Remote or hybrid work arrangements are not available for this role. Only candidates who are able to work full-time in Farmingdale will be considered.
Pay Range and Compensation Package:
Base Salary: $150,000 to $200,000 per year.
Total Compensation: $200,000 to $250,000 annually, including bonuses and incentives.
The salary range and/or hourly rate listed is a good faith estimate of potential base compensation for this position at the time of posting. This range is subject to change. It is uncommon for individuals to be hired at or near the top of the range, as compensation decisions are based on various factors specific to each case. These factors may include, but are not limited to, location, area of expertise, department, years of relevant experience, education, certifications, budget considerations, and internal equity.
Equal Opportunity Statement:
NEA is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
Director of Outbound Logistics
Operations director job in New York, NY
Department: Operations & Supply Chain
Reports To: CEO + COO
Swish Breaks is the fastest-growing sports entertainment and e-commerce company built by a team of passionate sports enthusiasts. We are a team of over 80 employees completing approximately 90,000 orders per month, operating at the intersection of sports, collectibles, live streaming, and lightning-fast customer fulfillment.
As we scale, we are seeking an experienced leader to run our outbound logistics and fulfillment operations.
Role Description
The Director of Outbound Logistics will oversee, optimize, and scale Swish Breaks' end‑to‑end outbound logistics, fulfillment, and operations. This leader will manage a 15+ person operations team and will be responsible for designing the operational processes that keep Swish Breaks running smoothly.
This is a highly hands-on, fast-paced, on-site leadership role based in New York, NY, ideal for a strong operator who thrives in a dynamic environment and has experience managing large teams in e-commerce, warehousing, 3PL, or related fields.
Key Responsibilities
Team Leadership & Management
Lead, mentor, and manage our 15+ person operations and fulfillment team
Recruit, train, and upskill team members; establish performance management processes
Develop shift structures, staffing plans, and daily workflows to support rapid order velocity
Outbound Logistics & Fulfillment Execution
Own all outbound shipping operations, ensuring speed, accuracy, and exceptional customer experience
Oversee daily pick, pack, and ship workflows; optimize fulfillment efficiency
Maintain KPIs across order accuracy, order turnaround times, routing, and shipping cost management
Oversee packaging standards, QC processes, and exception handling
Systems, Process, & Strategy
Work closely with senior leadership to build scalable operational systems supporting company growth
Identify bottlenecks and redesign processes to support higher volumes and improved cost efficiency
Develop operational SOPs and enforce consistent execution across all shifts
Partner with engineering / product to improve internal tools, tracking systems, and automation
QualificationsRequired
5-10+ years of experience in outbound logistics, fulfillment, warehouse operations, or supply chain
Proven experience managing large teams in a fast‑paced operational environment
Strong understanding of outbound workflows, shipping carriers, warehouse systems, and process optimization
Excellent communication, leadership, and decision‑making skills
Highly organized and detail‑oriented; able to juggle multiple priorities
Proficiency with Excel/Sheets, WMS platforms, and operational software tools
Must be able to work on-site at our NYC facility
Preferred
Experience in e-commerce or high‑velocity fulfillment environments
Prior experience scaling teams and building operational infrastructures
Familiarity with collectibles, trading cards, or sports marketplace operations (a plus!)
Compensation
Salary range: $80,000 - $120,000+ Bonus depending on experience.
What We Offer
Opportunity to lead operations at one of the fastest-growing companies in sports entertainment
A dynamic, energetic workplace with a passionate community
Competitive compensation and performance-based incentives
Growth opportunities as Swish Breaks scales
The chance to build and shape the future of sports entertainment logistics
Competitive benefits: (Health, Vision, 401k, PTO/PHO)
Director of Logistics
Operations director job in New York, NY
The Director of Logistics is responsible for Domestic and International Freight, company-owned and third-party Distribution Centers, and Corporate Inventory Control. The role combines hands-on operational leadership with ownership of end-to-end supply chain processes, technology, and performance. This leader partners cross-functionally and cross-regionally to ensure the logistics network delivers on time with industry-leading cost efficiency.
Recruiting, training, accountability, and staff development are essential drivers of success. The ideal candidate demonstrates a proven ability to foster a culture of operational excellence and continuous improvement within a fast-paced environment, combining strategic vision with the willingness to dive into the details to advance that vision.
KEY RESPONSIBILITIES:
Domestic & International Logistics
• Lead all domestic and international freight operations, ensuring reliable, on-time, and cost-
optimized delivery.
• Accountable for freight P&L performance across all serviced stores and distribution centers.
• Manage carrier and forwarder relationships, execute RFPs, negotiate rates, enforce routing
guides, and resolve service issues quickly and effectively.
• Oversee international container flow, booking management, drayage, port performance, and
customs compliance.
• Continuously monitor internally managed lanes to ensure industry-leading cost performance
by comparing to supplier rates, industry benchmarks, and regular market quotes.
• Regularly evaluate vendor-delivered lanes to identify supply chain optimization opportunities
and convert to internally managed lanes when cost savings exist.
• Lead the development and implementation of systems and technology that enhance efficiency,
improve transparency, and support enterprise-wide supply chain excellence.
• Promote a culture of continuous improvement by driving robust training, talent development,
and meaningful employee engagement.
• Collaborate with leadership across the supply chain and across regions to drive performance
improvements and share best practices.
Distribution Centers and Corporate Inventory Control
• Responsible for full distribution center P&L results.
• Direct day-to-day performance of company-owned centers to achieve industry-leading cost
efficiency while ensuring safe operations and on-time/in-full delivery.
• Oversee third-party centers, holding 3PL partners accountable through KPIs, operational reviews, and clear performance expectations.
• Guide DC leaders and frontline teams to troubleshoot issues, improve processes, and drive
consistent high-level execution.
• Ensure strong hiring pipelines, training programs, and workforce development to support
stable and productive operations.• Minimize shrinkage by ensuring proper product handling and maintaining high inventory accuracy through rigorous cycle counts, prompt claim resolution, disciplined process adherence, and regular reconciliation of store and DC inventory.
• Lead the development and adoption of systems and technology that enhance efficiency and
advance operational capabilities.
• Collaborate with leadership across the supply chain and across regions to drive performance
improvements and share best practices.
REQUIRED MINIMUM EXPERIENCE:
• Bachelor's degree in Business, Engineering, Supply Chain Management, or a related field is
required.
• 7+ years of progressive logistics or supply chain leadership experience, including direct
management of distribution center operations.
• Proven success in:
Leading and developing high-performance teams.
Establishing efficient processes to deliver best-in-class business results.
Creating a culture of continuous improvement.
• Prior experience with food distribution is preferred.
Director of Operations
Operations director job in New York, NY
This mission-driven nonprofit is dedicated to shifting perceptions of Jews and Israel through strategic, modern marketing. The organization partners with leading funders, agencies, and research teams to create high-impact campaigns that move audiences and advance understanding. As the work expands, the team requires a marketing operations leader who can bring structure, clarity, and operational excellence to an environment with many external contributors - and where creative input is already abundant.
Position Overview
The organization is seeking a true Marketing Operations leader - someone who has owned marketing operations at scale, ideally within an agency environment or a similarly fast-paced, high-budget ecosystem. This is
not
a creative role and
not
a position for someone looking to shape content, pitch ideas, or participate in conceptual direction.
With more than enough voices offering creative input, the organization needs a professional who is energized by making the creative
work
- the person who builds the systems, manages the timelines, understands the production realities, and ensures flawless, efficient execution.
This role is ideal for a candidate excited to bring structure to complexity, drive operational rigor, and make it possible for creative teams and partner agencies to deliver their best work.
Key Responsibilities
Marketing Operations Leadership
Own the full operational backbone of the marketing function.
Develop, maintain, and optimize systems for workflow, communication, approvals, and project governance.
Ensure all campaigns move smoothly through production - from kickoff to final delivery - with clear milestones and expectations.
Production & Project Management
Manage complex, multi-stakeholder marketing projects involving funders, agencies, research partners, and internal team members.
Build and enforce production schedules, ensuring timelines are realistic, efficient, and met.
Review and interpret production plans, scopes, budgets, and timelines - and push back appropriately based on operational expertise.
Budget & Resource Oversight
Manage large-scale budgets with sophistication and accuracy.
Evaluate scopes of work, pricing structures, staffing models, and production approaches to ensure maximum efficiency and impact.
Identify cost-saving opportunities and operational improvements without compromising quality.
Agency & Partner Management
Serve as the operational point of contact for creative, media, research, and production agencies.
Hold partners accountable by using your deep understanding of agency operations, timelines, and production methodologies.
Coordinate the multiple external stakeholders involved - without adding creative opinions or noise to the process.
Performance Monitoring & Process Optimization
Track progress, escalate risks, and course-correct swiftly.
Build feedback loops and operational dashboards to monitor project health.
Continuously refine processes to enhance speed, efficiency, and clarity across all marketing workstreams.
Who Will Thrive in This Role
Someone who gets excited by operations, structure, systems, workflows, and the mechanics that make creative possible.
A “behind-the-scenes” driver who loves the challenge of coordinating multiple players and keeping complex moving parts aligned.
A person who is not looking to contribute creatively and will not be tempted to add another voice to creative direction.
A professional who has worked at scale - high-budget, fast-paced, agency-style production environments.
Required Experience
5-10+ years in marketing operations, production operations, or agency operations - with clear ownership of operational deliverables.
Direct experience managing large budgets, detailed production plans, and complex, fast-moving campaigns.
Strong command of agency workflows, SOWs, scopes, WIPs, timelines, and production realities.
Demonstrated ability to push back on timelines, budgets, and scopes with confidence and expertise.
Expertise in organizing high-volume, high-stakes marketing workstreams.
Exceptional communication and organizational skills.
Passion for the organization's mission and comfort working within a Jewish and Israel-focused context.
Preferred Qualifications
Experience in high-growth, startup-like environments.
Familiarity with Jewish culture and Israel-related issues (or eagerness to learn).
Director of Operations
Operations director job in Batavia, NY
We have an exciting opportunity to become a Director of operations at a well-established beverage company. As the Director of Operations, you'll be at the forefront of driving our company's success across the nation. In this influential role, you'll lead and oversee all U.S. operations, ensuring efficiency, growth, and alignment with our strategic vision. This is a dynamic opportunity to shape the future of our business and make a lasting impact on our operational excellence.
Location: Batavia, NY
Job Responsibilities:
Lead U.S. Operations - Oversee production, quality, supply chain, and customer service functions to achieve operational and financial targets.
Manage Supply Chain Team - Direct planning, scheduling, raw material procurement, transportation, and customer communication to ensure efficiency and satisfaction.
Drive the S&OP Process - Coordinate weekly and monthly cycles, manage raw material inventories, and maintain optimal stock levels.
Serve as Primary Liaison with OMP - Communicate and collaborate on production and planning topics to ensure consistent quality, capacity utilization, and delivery performance.
Oversee Process Deviations - Lead evaluation and resolution of operational deviations in partnership with QA, R&D, and Operations teams to enable fact-based decisions.
Manage Projects and CAPEX Initiatives - Drive execution of capital and expansion projects, meeting agreed-upon goals, budgets, and timelines.
Promote Continuous Improvement - Identify opportunities to enhance efficiency, reduce waste, and strengthen operational performance.
Foster Cross-Functional Collaboration - Partner with global operations, supply chain, and leadership teams to align the U.S. operation with the company's strategic objectives.
Required Skills/Qualifications:
Bachelor's degree or higher in Engineering, Operations Management, Food Science, or a related discipline.
Minimum 5 years of leadership experience in food manufacturing or a comparable process industry.
Strong technical understanding of manufacturing facilities, production systems, and process design.
Proven leadership skills with experience developing and motivating teams.
Excellent communication and stakeholder management abilities across all organizational levels.
Strong analytical mindset with demonstrated ability to make data-driven decisions.
Experience with manufacturing process monitoring software and analytical tools.
Results-oriented with a proactive, “whatever it takes” attitude.
Willingness to travel domestically and internationally as needed.
Director of Culinary Operations
Operations director job in New York, NY
Job Description: Director of Culinary Operations
About LOS TACOS No. 1
LOS TACOS No. 1 is an expanding restaurant group with multiple locations in Manhattan serving Mexican tacos in a vibrant atmosphere. The company started after three close friends from Tijuana, Mexico and Brawley, CA realized the need for truly authentic Mexican tacos on the East Coast. The company is passionate about making every guest at LOS TACOS No. 1 feel like they have been transported to Mexico when they step into our restaurants. For more information, please visit: **************************
Who We're Looking For
LOS TACOS is searching for an experienced Director of Culinary Operations (DCO) to oversee company-wide food preparation planning, analysis, and quality control. The DCO helps assure that production meets company standards for taste, availability, yield, cost, and waste, in a complex and high-volume fast casual restaurant environment. This position will work closely with our Head of Operations, Head of Training, Head of Purchasing, Plant Manager, and Director of Finance. The optimal candidate for this position comes from a high-volume culinary background, is fluent in Spanish, and has strong data competencies using Excel, Restaurant365, and other best-in-class food service software platforms. They will balance their time about half and half between desk work (research, data analysis, production reports, cost/yield analysis, etc.) and field work (on-site quality assurance and quality control, check-ins with prep managers, etc.) The DCO will report to the Head of Operations and will directly supervise three Regional Prep Managers.
Responsibilities
Develop, manage and implement high-quality culinary data systems to manage high-volume, company-wide food preparation: recipes, par levels, labor requirements, yield, waste, and more.
Leverage culinary data systems to allow leadership team to make data-based decisions related to purchasing, taste, cost, efficiency, and scalability.
Train, supervise and continually develop three Regional Prep Managers to assure they lead their teams with passion, integrity, purpose, accountability, and efficiency.
Perform weekly site visits for quality assurance and quality control purposes, liaising with Regional Prep Managers to determine areas of success, areas needing improvement, and operating challenges.
Communicate and collaborate daily with Head of Operations, Head of Training, Head of Purchasing, Plant Manager, and Director of Finance to acquire and apply company data, insights, and systems.
Help Los Tacos meet its financial, operational, and brand recognition goals through excellence in food preparation planning and execution.
Develop, maintain, and improve all preparation-related SOPs in accordance with food safety best practices and DOH regulations.
Identify training needs and develop related programs in collaboration with Head of Training to improve prep team efficiency and performance when needed.
Qualifications
5+ years of relevant experience as a Culinary Director, Director of Operations, and/or Executive Chef in high-volume food service operations with regularly increasing scope of responsibility.
Strong experience with Restaurant365 or equivalent food service ERPs (i.e. MarginEdge, Netsuite, CaterEdge, OracleERP) for inventory management, recipe development, yield and cost analysis, etc.
Fluent in verbal Spanish.
Significant capabilities in Excel for standard culinary data analysis (product mix, sales, revenue, yield, cost, forecasting, recipe development, etc.)
Significant experience in multi-unit food service, institutional food service, and/or commissary kitchen operations.
Experience mentoring, training, teaching, and supervising culinary staff and providing effective, constructive feedback.
Passion for high quality Mexican food made with integrity and authentic flavors.
Highly organized, systematic, detailed, and analytical with excellent communication, presentation, time management and facilitation skills.
Strong proficiency in all aspects of Microsoft Office Suite and other relevant, contemporary digital platforms.
Valid and up-to-date NYC DOH food handler's certificate.
Preference for candidates with additional food safety certifications (e.g. HACCP, NYS Ag & Markets).
Compensation & Benefits
This position will have a total annual compensation in the range of $140-150K. In addition, this position will be eligible for the following benefits:
Health, dental, and vision insurance coverage
Paid time off and comp days
Transit & commuter benefits
Free meals at all of our restaurant locations
Application Process
Candidates should send an email to ********************* with “Director of Culinary Operations” in the subject line with a resume and a cover letter. Qualified candidates will be contacted directly.
Los Tacos #1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation to view or apply for this position, please contact us at ******************.
Senior Manager- Film Coating Operations Job in Rochester, NY
Operations director job in Rochester, NY
Please no 3rd party or c2c candidates
Salary Range: $130,000-$190,000 based on experience, education, geographic location, and other factors.
This individual will be responsible for leading and optimizing all aspects of film coating operations within the manufacturing environment. This role ensures consistent product quality, operational efficiency, regulatory compliance, and team development.
Responsibilities of the Senior Manager- Film Coating Operations job include:
Oversee daily operations of the film coating department, ensuring adherence to production schedules, quality standards, budget, and safety protocols.
Drive continuous improvement initiatives to enhance coating uniformity, throughput, and yield while reducing waste and downtime.
Make analytical based production decisions for film coating technologies, equipment and formulation interactions.
Partner with R&D, Quality Assurance, Engineering, and Supply Chain to support new product introductions, process validations, and troubleshooting.
Lead, mentor, and develop a team of supervisors, operators, and technicians. Foster a culture of accountability, safety, and continuous learning. Manage performance of the team.
Support or lead capital investment projects related to coating equipment upgrades, facility expansions, or automation initiatives.
Communicate manufacturing strategies so that they may provide guidance and support to manufacturing, thus ensuring quality processes and products. This includes collaborating on development of inspection control plans and quality system controls to support manufacturing operations.
Review financial reports, provide feedback on results, work to improve timeliness and accuracy of information. Monitor and implement MUV and Scrap reduction efforts.
Desired Qualifications of the Senior Manager- Film Coating Operations:
Bachelor's degree in Chemical Engineering, Coating Engineering is required.
Minimum Eight years related experience.
Must be willing to work a 24 x 5 schedule and transitioning to a 24 x 7 schedule
Excellent Good Manufacturing Practice (GMP) knowledge
Experience in managing the operation of equipment and conduct tasks in a safe manner, adhering to established guidelines and applicable regulations
Strong technical writing and analytical skills required to write investigative reports, SOPs, NCMRs, batch records and other production-related documents
Demonstrates commitment to the development, implementation and effectiveness of Quality Management System per ISO, FDA and other regulatory agencies
Has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activities
Experience with Lean Manufacturing, Six Sigma, or similar methodologies
Benefit Offerings:
A comprehensive benefits package is available may including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays.
For more information or to be considered for the Senior Manager- Film Coating Operations please contact Thomas McCarthy at ***************************
Director, Healthcare Operations
Operations director job in New York, NY
The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site.
Responsibilities include:
Executes the provision of administrative and employment services
Serves as the initial point of contact for the assigned healthcare locations' leadership on administration and management issues
Works with Company Departments to ensure system-wide compliance at the assigned healthcare location
Serves as a project manager to administrative and clinical managers at the assigned healthcare location
Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets
Analyzes and develops timely responses to requests or changes from the assigned locations' leadership
Communicate and partner with facility staff to improve system-wide performance
Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations
Maintains oversight of assigned healthcare location team members
Participates in committees and engagements with assigned healthcare location leadership
Qualifications include:
Bachelor's degree, preferably in Business, Health Care Services, public administration or a similar field; a Master's degree is preferred
5 or more years of progressively responsible management experience within a health care facility or medical group practice
Demonstrated competencies in the following areas:
Planning, decision-making and implementation
Analytical capacity (quantitative and qualitative)
Financial management
Organizational ability
Oral and written communication
Project management
Ability to build trust through listening, supporting others and demonstrating integrity
Proficiency in contract management
Excellent client management and business literacy skills
Proficient in use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required
High attention to detail
Ability to maintain high standards despite pressing deadlines
Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment
Must be able to prioritize a variety of time sensitive tasks
Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR
Excellent interpersonal and communication skills
Annual salary for this position is $120,000 - $150,000.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).
Equal Opportunity Employer
Director of Payment Operations
Operations director job in New York, NY
Welcome to Pockyt
Pockyt.io is a next-generation payments platform enabling merchants to accept digital wallets and emerging payment technologies with ease. We power seamless global transactions through modern infrastructure, deep partner networks, and a focus on simplicity and speed. Our team is driven by innovation and a passion for creating frictionless commerce for businesses of all sizes. What makes Pockyt special is our combination of cutting-edge technology, collaborative culture, and commitment to helping merchants unlock new revenue through smarter payments.
Life at Pockyt
Working at Pockyt means joining a fast-paced startup environment where your work directly shapes the future of payments. You'll collaborate daily with a highly skilled team building advanced payment and settlement technologies, united by our values of honesty, accountability, respect, disruptive thinking, and passion. We hold ourselves to a high standard in delivering better experiences for our clients and solving complex challenges together. This is the place for someone who is motivated by challenge, driven to deliver, and excited to help build smarter payments for the world of tomorrow.
Our office at One Liberty Plaza offers gorgeous views, a vibrant atmosphere, and free drinks and snacks to keep you energized throughout the day. Team lunches are a regular part of life here, giving everyone time to connect, unwind, and enjoy each other's company. You'll find a collaborative, supportive environment where people genuinely enjoy coming to work. If you're looking for a fun, social, and passionate workplace to grow your career, we'd love to meet you.
The Role and Responsibilities
The Director of Payment Operations will report to the Chief Financial Officer and support stakeholders across the company as a focal point of service delivery. In this role, you will direct financial operations between clients, network partners, and Pockyt teams to ensure consistent delivery of payment services at scale. This role is designed to be a mix of daily contribution, connecting clients to our services, and as a leader in developing new processes needed for Pockyt to scale.
Your role will be to oversee the full workflow for onboarding new clients, ensuring compliance, reviewing contractual changes, driving cross functional alignment, and implementing configurations. You will manage network partner operations including onboarding, partner reconciliations, and configuration changes. You will serve as the senior escalation point for complex client issues, from client contractual changes to operational challenges. As the focal point between clients, network partners, and Pockyt systems, you will identify opportunities for process or system improvements to enable Pockyt's ability to scale. Specific responsibilities include:
Oversee network partner operations including client onboarding, partner reconciliations, and configuration changes.
Serve as a senior escalation point for complex client issues, payment challenges, and operational exceptions.
Identify and resolve payment issues and create processes to improve Pockyt's flow of funds.
Build and refine repeatable processes that improve client onboarding efficiency, reduce risk, and ensure a seamless client experience.
Partner cross-functionally with Product, Engineering, Compliance, and Sales to streamline financial operations end-to-end.
Develop dashboards, track KPIs, and reporting to monitor operational performance and identify areas of improvement.
Enhance internal controls across payment flows, settlements, reconciliations, and operational risk.
Lead special projects involving new product launches, partner integrations, or optimization initiatives.
Mentor and guide team members as Pockyt's finance operation function grows.
Support executive leadership with insights, analysis, and operational readiness for rapid scale.
About You
8+ years of professional experience in the financial services industry (payments focus preferred).
Bachelor degree from an accredited university (MBA preferred).
Leadership of operations, including onboarding of clients, treasury, and/or payment operations.
Deep understanding of payment networks, settlement processes, and operational best practices for cross border payments.
Basic understanding of software development and product management preferred.
Proven experience managing and developing a high-performing team.
Demonstrated success working in a startup or high-growth environment.
Highly energetic, professional, curious, and able to thrive in a fast-moving, ambiguous environment.
Strong communication and cross-functional partnership skills.
High integrity and honesty, with a track record of sound judgment.
Ability to build scalable processes, workflows, and systems from the ground up.
Native English speaker.
Able to report into our New York office three days per week.
Director of Operations
Operations director job in New York, NY
Director of IT Operations
💼 Employment Type: Full-Time
About the Role
We are seeking a Director of IT Operations to keep our offices, networks, AV systems, devices, and cloud platforms running smoothly while driving operational maturity in ITGC, audit readiness, and cybersecurity remediation. This is a hands-on leadership role for someone who can roll up their sleeves and establish a clear operating rhythm.
🔑 What You'll Do
👥 Lead & Coach: Manage a lean IT team across two locations with MSP support; handle escalations, root cause analysis, and fixes. Set SLOs/SLAs, on-call schedules, and run blameless post-mortems.
🌐 Office & Networking: Own LAN/WAN, Wi-Fi, firewalls, ZTNA, switching, ISPs, printing, and endpoint reliability.
🎥 Audio-Visual: Standardize and maintain Teams/Zoom Rooms; perform proactive health checks.
💻 Workplace Platforms: Harden Microsoft 365/Entra (identity, mail, SharePoint, Teams, MFA); optimize licensing.
✅ Onboarding & Offboarding: Mature processes for compliance and streamlined experience.
📱 MDM & Endpoints: Oversee Jamf and Intune for secure, automated deployment and lifecycle governance.
☁️ Cloud Operations: Manage GCP projects, IAM, VPC networking, monitoring, backups, and cost governance.
🔐 Security & Compliance: Implement ITGC, drive vulnerability remediation, and maintain cybersecurity posture.
📊 Service Management: Mature ITIL practices and ensure data-driven support with long-term solutions.
🤝 Vendor Management: Govern MSPs and OEMs; enforce SLAs and deliver outcomes.
💰 Budget & Reporting: Own OpEx for IT operations; report on reliability, security posture, and risk register progress.
🎯 What We're Looking For
Proven hands-on IT Ops leadership in lean teams-comfortable fixing a switch port at 9 AM and chairing a vendor QBR at 11 AM.
Expertise in Microsoft 365/Entra, Intune/Jamf, and Meraki networking.
Cloud operations experience (GCP preferred; AWS/Azure welcome).
Strong grasp of ITGC, EDR, ZTNA/SASE, vulnerability management, and audit remediation.
Practical ITIL experience and ability to improve CSAT, FCR, and MTTR.
Excellent communication and leadership skills; able to mentor staff and partner with executives.
Nice-to-haves: ITIL Foundation, CCNA/Network+, GCP Associate/Professional, CISSP/CISM.
Regional Manager - Midtown (FOUND Study - Student Housing)
Operations director job in New York, NY
We are seeking a seasoned Regional Manager that will be primarily located in New York for our nationwide student housing portfolio at FOUND Study (******************** The ideal candidate will have extensive experience in dynamic sectors such as student housing, multi-family housing, hospitality, or senior living. This role requires exceptional organizational, communication, and leadership skills, along with a proven ability to develop innovative solutions. The Regional Manger will collaborate closely with Hawkins Way Capital (******************* and FCL Management (fclmgmt.com) leadership teams to strategize and develop long-term plans aimed at enhancing productivity and achieving success across our Midtown properties.
Key responsibilities include collaborating with senior management at the Midtown properties to establish performance goals and long-term operational strategies, analyzing current processes to recommend improvements, and setting benchmarks and KPIs to maximize efficiency in departments such as engineering and housekeeping. The Regional Manager will also work with corporate and asset management teams to develop and adhere to financial plans, implement established policies and procedures, and ensure seamless transitions for new acquisitions or management contracts. In addition, the role requires managing vendor relationships for work performed in high-rise buildings, overseeing student housing operations with attention to safety and service standards, and navigating New York City's building permit process to ensure regulatory compliance and timely execution of projects. A minimum of 3-5 years of experience in a related field, with at least 2 years in a leadership role, is required. A bachelor's degree in business administration or a related field is preferred.
Join us as we continue to grow and innovate in our industry. If you are passionate about operational excellence and have the vision to lead our team into the future, we encourage you to apply for this exciting opportunity.
EOE.
COO (with potential track to CEO)
Operations director job in Plattsburgh, NY
The Chief Operating Officer (COO) oversees business operations and is responsible for the development, recommendation, implementation, and promotion of policies, procedures, programs and projects involving operations, as well as leading and managing a comprehensive array of the banks business units and special projects, while promoting service excellence and improving organizational efficiencies. The Chief Operations Officer (COO) is responsible for the management and oversight of the daily operations of the bank, including back-office operations, including Information Technology/Security, Retail Operations, Electronic File Transfer (EFT), Deposit & Loan Services, Audit & Compliance departments. The COO is also appointed as the Information Security Officer, Business Continuity Coordinator and heads the Information Technology Steering Committee. The COO must be customer-oriented, have strong leadership skills and possess the ability to guide and inspire outstanding performance. This position will be a part of an executive team and will be responsible for contributing to the development, implementation and administration of the bank's strategic goals and objectives. The Chief Operations Officer serves as a key customer in developing strategic initiatives and accountability to assure sound bank growth. The goal of the COO is to secure the functionality of business to drive extensive and sustainable growth efficiently. Reporting directly to the CEO and attending meetings with the Board of Directors and Committees, as assigned by the CEO, the ideal candidate will be collaborative, have a high level of professionalism, excellent verbal and written communication capabilities, and great project management skills. The successful candidate will be able to translate our vision of increased reach, impact, and community development leadership into meaningful and measurable actions. Through ownership, collaboration and innovation, and guided by our mission, the COO provides leadership, management, and vision necessary to ensure the organization has proper operational controls and people systems in place to ensure operational efficiency. REQUIRED SKILLS & ABILITIES ▪ An energetic, forward-thinking and creative leader with the ability to drive innovation, specifically regarding service technology, in customer delivery in the areas of sales and service. A decisive individual who possesses a strategic focus, as well as an operational and detail-oriented perspective. Qualified candidates must be able to use a collaborative management style that promotes effective communication and teamwork. ▪ Must collaborate with the Senior Leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the strategic objectives of the organization. The COO will ensure the delivery of the bank's service culture through the branches, community education, customer development and be directly responsible for the sales cycle. ▪ Solid focus on understanding our customers; the knowledge, skills and ability to seize market-driven opportunity, master change and foster staff development through, mentoring, coaching, and modeling of the bank's core values. ▪ The candidate will manage departments and programs to minimize risk to the organization and maximize staff efficiency through use of technology. ▪ The COO will ensure each department's operational excellence and maintain the highest level of customer service resulting in a memorable customer experience. ▪ Demonstrated knowledge of principles of management and administration. ▪ Proven leadership ability with strong personnel development experience. ▪ Demonstrated background leading and managing critical projects. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. ▪ Evaluates key operational metrics; determines potential cost efficiencies, program improvement, or policy change. ▪ Establishes collaborative relationships with suppliers/vendors and pursue low costs through diverse sourcing. ▪ Supports senior management with business strategies, offering insights, and contributing to key decisions. ▪ Assists with identifying opportunities and assessing strategic and financial merits and risks. ▪ Establishes operational priorities and helps to create the vision and buy-in that will facilitate implementation and ensure development of a service- and performance-oriented culture that drives continuous improvement to achieve best practices. ▪ Anticipates opportunities by remaining actively informed regarding new developments and innovative and economical solutions to complex business challenges. ▪ Manages performance activities, including consumer-wide reporting, new business development assessment, and profitability maximization. ▪ Analyzes financial and operational performance metrics to identify areas for improvement. ▪ Develop and implement strategies to enhance the company's profitability and liquidity profile. ▪ Collaborates with applicable divisions to ensure banking operations are aligned with corporate goals. ▪ Foster strong relationships with key stakeholders to support business objectives. ▪ Promote effective and productive relationships between cross-functional and cross-organizational work teams. ▪ Keep HR informed about strategic business plan initiatives that require HR support. ▪ Ensures strategies, change initiatives, and competitive information are communicated in clear and compelling ways. Listens to, leverages, and promotes the diverse ideas, perspectives, and contributions of others across the business. ▪ Lead change management efforts to ensure smooth transitions and adoption of new processes and systems ▪ Management, oversight and negotiation of annual umbrella insurance policies and renewals. ▪ Design, plan and implement business strategies, plans and procedures. ▪ Identify, strategize, develop, and drive initiatives to enhance competitiveness and improve efficiencies. ▪ Cultivate a culture, which aligns with both the strategic and operational plans and objectives of the Bank. ▪ Monitor and evaluate the overall effectiveness of the operations functions; identify specific problems and trends and apply appropriate training or corrective strategies. ▪ Align overall business strategy with innovative thinking, identify trends and business opportunities within the market, and seek input from stakeholders at different levels to identify areas of innovation and growth. ▪ Provide support for implementing strategic initiatives, recommendations for relevant capital expenditures, analyzing financial impacts. ▪ Set comprehensive goals for measuring success. ▪ Maintain an in-depth knowledge of all products, services, equipment, internal controls and policy and procedures. ▪ Ensure compliance with all relevant regulatory requirements and conformance with policy. ▪ Administer policies and procedures and ensure compliance with applicable laws and regulations. ▪ Provide support and assistance with research for departments as needed. ▪ Review and provide guidance, coaching and education based on the results of independent control assessments, audits and exams. Prepare and provide requested documents for audits or examinations when requested. ▪ Consistently promotes the bank's core values and maintains positive relationships with all stakeholders (Employees, Board of Directors, Customers) ▪ Annually participate in budgeting process for area(s) of responsibility. ▪ Responsible for all bank facilities (leased or owned). ▪ Completes any assigned training in a timely manner. OTHER DUTIES The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ▪ Bachelor's degree (B.A./B.S.) or in Business, Management, or related discipline; Master's degree preferred. ▪ Six to eight years related experience; three to five years in senior management, preferably in the banking industry. ▪ An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. ▪ Advanced knowledge of operations, compliance, regulations, policies, procedures and processes. ▪ Experience in developing leaders and developing strategic plans for growth. ▪ Ability to motivate and lead a team, coordinate internal and external resources and achieve measurable results against goals. ▪ All officers will be expected to demonstrate excellent interpersonal skills and a commitment to high quality personal service to our customers and to other departments and employees within the bank. All officers should have good communication skills and be willing to pursue appropriate continuing education. ▪ Outstanding organizational and time management skills. ▪ Adaptive thinking and a strong, critical mindset; ability to think strategically regarding all bank operations. ▪ Strong business acumen and presentation skills; effective communication skills, with the ability to present complex financial information to stakeholders. ▪ Highly proficient at project planning, budgeting, and oversight. ▪ Forward-thinking and adaptable to dynamic situations. ▪ Detail-oriented with a high level of accuracy. ▪ Excellent analytical and problem-solving skills. ▪ Advanced Microsoft Office skills ▪ Exhibits Champlain National Bank core values.
Client Operations Manager
Operations director job in Rochester, NY
Daybright is one of the largest independently owned insurance brokerage firms in the country providing a full range of employee benefits, compliance, and HR consulting services, along with retirement solutions for both the private and public sectors. The business was formed in 2008 and today serves over three million participants nationally in the K-12, Corporate and Government markets. For more information about Daybright, please visit our website: *****************
Daybright is currently seeking a Manager of Client Operations in our Employer Solutions Benefits Segment. This is a full-time, hybrid role. Be part of our Rochester, New York team!
JOB DESCRIPTION
The Manager of Client Operations is responsible for overseeing the day-to-day operational support for client accounts within the employee benefits division. This role ensures the delivery of exceptional service, compliance with regulatory requirements, and efficient execution of processes that support client satisfaction and retention. The Manager will lead a team of Client Service Specialists, collaborate with internal teams, and drive process improvements to enhance operational excellence.
RESPONSIBILITIES
Team Leadership & Development
Manage, mentor and continuous training of a team of Client Service Specialists, fostering a culture of accountability and continuous improvement.
Conduct regular performance reviews and provide coaching to ensure team success.
Operational Oversight
Oversee all client-related operational activities, including enrollment processing, eligibility management, and carrier data reconciliation.
Ensure timely and accurate execution of client deliverables during open enrollment and throughout the plan year.
Process Improvement
Identify inefficiencies and implement best practices to streamline workflows and improve service delivery.
Partner with technology teams to optimize client management platforms and reporting tools.
Compliance & Quality Assurance
Maintain adherence to COBRA, ERISA, HIPAA, and other regulatory requirements.
Monitor quality control measures to ensure accuracy in client data and communications.
Client & Internal Collaboration
Work closely with Client Service Specialists to support client needs and resolve escalated issues.
Serve as a liaison between internal teams and external vendors/carriers to ensure seamless operations.
JOB QUALIFICATIONS
Bachelor's degree in business, Human Resources, or related field (or equivalent experience).
5+ years of experience in employee benefits operations, with at least 2 years in a leadership role.
Strong knowledge of benefits administration, compliance regulations, and carrier processes.
Excellent organizational, analytical, and problem-solving skills.
Proficiency in benefits administration systems and Microsoft Office Suite.
Exceptional communication and leadership abilities.
Must currently hold a valid Life, Accident, and Health (LAH) License or be willing to obtain it within six (6) months of hire. They need to have it within the 6 months.
RELATED COMPETENCIES
Experience with HRIS/BenAdmin platforms (e.g., Employee Navigator, ADP WorkforceNow).
Project management experience and process improvement certifications (e.g., Lean Six Sigma) a plus.
Director of Operations
Operations director job in Westbury, NY
Delivering Quality Products with Speed, Value, and Exceptional Customer Service - Our Commitment to Excellence and Affordability
At Maxima Apparel, we're on a mission to revolutionize the speed-to-market manufacturing and design industry, setting new benchmarks for agility and innovation. Our production platform proudly serves some of the industry's leading names. As we continue to expand our portfolio of brands and licenses, we're on the lookout for a driven and visionary Director of Operations to take the helm and lead our Pro Standard brand to greater heights.
You'll love this role if…
· You are deeply committed to delivering high-quality products in a timely manner.
· You excel at collaborating across teams to ensure seamless processes and timelines.
· You thrive in a fast-paced environment where attention to detail is crucial.
· You have a passion for analyzing data and providing valuable insights for continuous improvement.
What you'll do…
As a Director of Operations at Maxima Apparel Corp, you will play a vital role in our mission to deliver high-quality products efficiently.
Lead Operational Excellence: Oversee and enhance customer service, data entry, inbound logistics, and outbound logistics processes to ensure top-notch operational performance.
Drive Productivity: Take charge of the Operations department's productivity and Key Performance Indicators (KPIs) to meet and exceed organizational goals.
Manage Order Flow: Efficiently manage the open order file, optimizing inventory management, and conducting regular reviews to ensure timely customer deliveries.
Streamline Shipping: Develop and implement shipping best practices, aiming to minimize logistics expenses while adhering to routing manuals and compliance standards.
Data Analysis: Create, analyze, and utilize reporting tools to evaluate various operational aspects, identifying opportunities for improvement.
Process Improvement: Enforce adherence to Standard Operating Procedures (SOPs), regularly review and analyze processes for efficiency, and propose necessary changes and modifications.
Collaborate with 3PL Partners: Work closely with third-party logistics providers (3PLs) to prioritize shipments, seek new partnerships, negotiate pricing, volumes, and forecasts.
Routing Compliance: Ensure compliance with customer routing requirements, managing and tracking adherence.
Team Management: Organize and oversee tasks, targets, and performance of the Operations department, with the ability to reallocate resources based on data-driven insights.
Special Projects: Undertake special projects as needed, contributing to departmental and organizational initiatives.
Onboarding and Training: Facilitate the onboarding of new staff, introducing them to relevant processes (RLM and SOPs), and providing user training.
Performance Reviews: Conduct staff performance reviews and provide valuable feedback to upper management.
Adaptability: Be prepared to take on additional responsibilities and projects as assigned by management to support company growth.
Travel for Improvement: Travel for training and quality improvement efforts in the US and satellite offices in China and India.
Offshore Resource Leveraging: Train and leverage offshore back-office resources to enhance customer service, analytics, and process-based functions within the department. Proficiency in Mandarin or Hindi is a plus.
You should have…
Team Management Experience: Demonstrated previous experience in effectively managing and leading teams.
Strong Leadership Skills: Excellent leadership abilities to guide and inspire your team towards achieving operational excellence.
Distribution and Operations Expertise: A proven track record with 5+ years of experience in distribution and operations, showcasing your deep industry knowledge.
EDI Proficiency: Essential expertise in EDI (Electronic Data Interchange), particularly in Raw Data analysis of 850/860 data.
Microsoft Suite Proficiency: Strong proficiency in Microsoft Excel, Microsoft Word, and Microsoft Outlook to navigate and analyze data effectively.
Independent and Collaborative: Ability to work both independently and collaboratively within a team, fostering a cohesive work environment.
Prioritization Skills: Skillful at prioritizing tasks and handling multiple responsibilities in a dynamic, fast-paced work setting.
Adaptability: Demonstrated capability to adapt seamlessly to ever-changing work environments and situations.
Positive and Professional Attitude: A positive, professional demeanor that contributes positively to workplace culture.
Effective Communication: Excellent written and verbal communication skills to facilitate clear and productive interactions.
Attention to Detail: Exceptional attention to detail to ensure precision in tasks and processes.
Process Building Experience: Proven experience in process building, technology development oversight, and successful execution of business plans.
Can-Do Attitude: A proactive "can-do" attitude that drives innovation and solutions in challenging situations.
Salary Range: $100,000 - $175,000 annually
Why Choose Maxima Apparel
· Competitive compensation
· Health insurance
· Flexible PTO
· And more…
About Maxima Apparel
Maxima Apparel Corp is a leading sportswear and licensed apparel brand collective known for its high-quality products. With a primary focus on men's and women's licensed apparel, outerwear, and headwear, we have established a strong presence in the market. Our success is built upon prestigious brands, a commitment to delivering products quickly with exceptional quality, competitive pricing, and outstanding customer service.
At the heart of our brand collective is PRO Standard, a licensee affiliated with the NBA, MLB, NFL, NHL, and over 150 esteemed colleges and universities. PRO Standard stands out as a premium athletic brand, known for its unique lifestyle approach to the Sports Licensed market.
Maxima Apparel is dedicated to being a fast and agile manufacturer and design house in the industry, serving some of the best names in the business. As we expand our portfolio of brands and licenses, we remain focused on delivering the highest standards of quality and service to our customers. Join us and be part of a dynamic team that is setting new standards in the industry.
EOE
Manager Treasury Operations - Top Real Estate Fund
Operations director job in New York, NY
About the Role:
Our client, a global alternative asset manager and top real estate fund, is seeking a Manager of Treasury Operations to join their team in New York, NY. Sitting within the Treasury and Capital Markets team, this individual will support systems and operations related to derivative and FX transactions, contributing to strategic project-based initiatives focused on FX hedging, interest rate risk, trade cost analysis, and operational optimization.
Responsibilities:
Oversee and enhance internal reporting, analytics, and trade cost tracking across a global derivatives portfolio using tools such as Power BI and Azure.
Drive process optimization initiatives within trading and treasury operations, ensuring data accuracy and workflow efficiency.
Collaborate closely with traders to translate business and system requirements into practical solutions for technology partners.
Manage all aspects of the trade lifecycle, from booking and regulatory reporting to post-trade activities such as confirmations, settlements, and counterparty documentation.
Monitor daily exposures, liquidity positions, and counterparty risk metrics, ensuring adherence to internal risk management policies.
Contribute to cross-functional projects focused on process automation, treasury infrastructure enhancements, and internal capital markets initiatives.
Qualifications:
Bachelor's degree in Finance, Accounting, Economics, or Information Systems
4-8 years of experience in banking, asset management, or corporate treasury
Hands-on exposure to FX and interest rate derivative operations and risk reporting
Proficient in Bloomberg, Excel, and trading platforms such as FXall, FXGO, or 360T
Skilled in data analytics and visualization tools (PowerBI, Azure, Tableau, SQL, Python)
Operations Manager
Operations director job in Peru, NY
About Berq RNG
BerQ RNG builds and develops renewable natural gas projects in addition to buying and selling renewable natural gas. BerQ RNG is structured to contribute positively to the environment by using biogas that is currently flared into the atmosphere. Throughout North America, thousands of locations are flaring biogas because it is not pure enough or economical enough to use. We consider this a waste of resources and aim to eliminate this practice in North America. We have developed a business model that can use these resources economically and, as such, can earn money for our investors while cleaning up the environment. For more information on BerQ RNG, please visit our website at ****************
About the Job
BerQ RNG is looking for an Operations Manager to oversee all plant operations, including but not limited to receiving and processing manure or feedstock for digester receiving, the production of biogas, renewable natural gas, digestate, and wastewater management in the performance of their job duties, including but not limited to responding to issues as they arise. This includes activities involving communicating and coordinating effectively with key BerQ departments such as HR, Accounting, Engineering, Reliability, Development, Asset Management, Equipment Maintenance, Safety, and Environmental Compliance.
This role works seamlessly with all functions and support systems within BerQ RNG. This is a hands-on leadership position that leads the plant production of biogas and renewable natural gas, ensuring a safe, efficient, and reliable operation.
Responsibilities:
Run the plant and all related operations - utilize SCADA and HMI systems to oversee all plant processes, ensuring accurate and real-time data monitoring and plant operation.
Monitor, manage, and improve facility production and all site safety-related items.
Responsible for all operators and technicians' training, safety, and compliance.
Assist and direct all site operations and related matters.
Assist Managers with the preparation of the annual business plan and expenses, and capital
budgets.
Establish and maintain a proactive and professional environment for all personnel.
Communicate daily and promptly with Operators and Technicians to resolve daily issues.
Assist operators and technicians to ensure all equipment is being used and in proper working condition.
Conduct training audits to ensure quality assurance, safety awareness, and SOP adherence.
Responsible for responding to issues and concerns from the first call, signatures from managers and city officials/regulators, until completion.
Fill in for any vacations or call-offs and any additional coverage.
Follow all safety rules and procedures and support all safety initiatives.
Recruits, interviews, hires, and trains new staff.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Ensure the plant is staffed and supported 24/7.
Willingness to travel to other plant facilities up to 25% of the time.
Other duties as assigned.
Qualifications & Skills:
College/Bachelor's degree and/or equivalent facility management experience.
Experience in the management, operation, and maintenance of anaerobic digester facilities
Minimum 5 years of experience in biogas plant operations.
Experience working with biogas bright upgraders.
Experienced in reading PFDs, P&ID, mechanical, electrical, and piping drawings.
Strong analytical, numerical, and reasoning abilities. Health and Safety oriented.
Well-developed interpersonal skills. Ability to get along with diverse personalities.
Excellent verbal and written communication skills.
Excellent interpersonal, sales, and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Flexibility to do what needs to be done with a roll-up-the-sleeves attitude.
Valid driver's license.
Physical Requirements:
Ability to lift, push, and pull up to 100lbs.
Sitting 50% of the time.
Frequently required to stand, walk, sit, use hands to handle or feel, reach with hands and arms,
kneel, climb ladders, and squat for extended periods.
Ability to work at heights up to 75 feet, in confined spaces, and in adverse temperatures and
weather conditions.
Working Conditions:
Work outdoors in different weather conditions when needed.
Exposure to odors.
Handling manure and decomposing organic materials.
In addition to a collaborative and supportive work environment BerQ RNG offers:
Competitive salary.
Annual performance incentive bonus opportunity.
Relocation allowance.
Comprehensive Medical, Dental health coverage for you and your family.
401k Retirement Plan with company match.
Paid time off and holidays.
A culture that values teamwork, collaboration, and opportunity for growth and development.
Berq RNG is an equal opportunity employer and is committed to promoting a work environment that embraces diversity, equity, inclusion, and respect. BerQ RNG provides equal employment opportunities to all qualified individuals without regard to race, religion, age, sex, national origin, veteran status, or other legally protected classification in accordance with applicable Federal, state, and local laws.
Applicants must have legal authorization to work in the US with no restrictions.
How to Apply:
Please send you resume and cover letter to **************
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Crops Operation Manager
Operations director job in Clarence, NY
The Crop Operations Manager oversees all field labor, packing operations, inventory control, for both organic and conventional crop production. This role leads H2A and with oversight, manages end-to-end packing and shipping workflow, and supports key crop production activities from land preparation through harvest. This role will assist with operational efficiency, product quality, compliance, and timely execution across all stages of production while contributing to long-term crop planning and continuous improvement.
JOB RESPONSIBILTIES
Strategic and tactical work for which this position is accountable:
Leadership & Workforce Management
Manage, schedule, and supervise H2A employees on the field/packing teams to ensure efficient daily operations.
Collaborate with the Director of Crop Operations to align labor and resource planning with ideal weather and crop conditions for timely task completion.
Provide training, coaching, and performance feedback to staff on proper agricultural, harvesting, packing, and safety practices.
Ensure compliance with company policies, food safety standards, and regulatory requirements.
Crop Production Oversight
Manage and coordinate land preparation activities including tilling, cultivating, and related pre-planting functions.
Oversee planting procedures and collaborate with Crops team members to ensure optimal planting timing and technique.
Monitor weed control programs, crop health, and field conditions; communicate findings to Crops Technician.
Maintain accurate crop production and field activity records.
Harvest, Packing & Inventory Management
Work with the Director of Specialty Crops to assist with the planning and execution of harvesting operations, ensuring product quality standards are met.
Oversee the full packing operation for organic and conventional crops, ensuring accuracy, quality, and throughput.
Manage the inventory control process, including accurate receiving, tracking, reconciliation, and reporting through the inventory management system.
Logistics & Transportation Coordination
Manage all shipping and receiving activities to ensure timely, efficient product movement and proper documentation.
Manage truck loading schedules and oversee loading operations, ensuring proper reefer temperatures and compliance with customer requirements.
Coordinate trucking activities during harvest to support timely product movement and maintain quality.
Maintain a valid CDL-A license and provide transportation support as needed.
Strategic Planning & Continuous Improvement
Contribute to crop rotation planning, seed selection, and seasonal crop strategies using field expertise and operational insight.
Work with Director of Specialty Crops to develop and implement process improvements in field operations, packing workflow, inventory controls, and labor efficiency.
Serve as a key partner in shaping operational planning, resource allocation, and long-term crop production improvement.
Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Capabilities and traits essential to perform satisfactorily
Strong knowledge of crop production practices including tilling, planting, land preparation, and harvesting.
Familiarity with a variety of crop types and regional agronomic practices.
Experience managing packing operations, logistics, and inventory management systems.
Strong attention to detail and ability to maintain accurate records.
Valid driver's license required; CDL-A license preferred (or willingness to obtain).
Ability to work outdoors in varying weather conditions and lift up to 50 lbs.
Agricultural equipment operation; knowledge of crop technological tools. Must be familiar with troubleshooting equipment/process problems and proposing solutions.
Strong communication, organizational skills, leadership, and collaboration skills.
Ability to work long hours during peak seasons and perform physical tasks outdoors.