Operations director jobs in Plainfield, NJ

Job Title: Manager Department: Plant Operations Status: Full-Time Shift: Day Pay Range: $68,724.00 - $97,073.00 Annual Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. The Manager, Plant Operations at Jersey City Medical Center will manage an incredible team of engineers, mechanics, and operations specialists to ensure the highest levels of physical environment readiness in support of exceptional patient care. We need a hands-on leader who understands the dynamics of facility management across all relevant specialties, such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance. Reporting to the Assistant Director, Plant Operations you will assist in all aspects of large-scale plant operations initiatives and managing daily progress toward goals and key metrics. As the Manager, Plant Operations, a typical day might include the following: • Coordinating maintenance programs for the medical center and off-site facilities • Participating in regular Environment of Care rounding to identify needed repairs or improvements • Supporting construction or renovation efforts and ensuring proper ICRA and ILSM standards are followed • Preparing for and participating in regulatory inspections, while keeping required records and documentation current and compliant • Assisting in administering preventative maintenance programs and helping prioritize work schedules and repairs • Reviewing expenditures for equipment repairs and supplies, and assisting in monitoring operating and capital budgets This role might be for you if: • You quickly identify problems, think critically, and contribute practical solutions in a fast-paced environment • You adapt easily to changing priorities, new technologies, and unplanned maintenance or emergency situations • You approach your work through a continuous improvement lens and encourage others to identify opportunities for better processes • You are comfortable working within a project-based, deadline-driven setting • You operate with a “safety first” mindset and are committed to supporting a safe, compliant, patient-centered environment To be considered for this opportunity, you should have experience supporting the maintenance and operation of major building systems such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance A bachelor's degree in Mechanical, Electrical, Facilities Engineering, or a related field is preferred, along with 2+ years of related experience. Familiarity with regulatory compliance requirements for DNV, DOH, DCA, Municipal Building and Fire Departments is strongly desired. Experience coordinating preventative maintenance programs and working within a healthcare or hospital plant operations setting is highly preferred. Previous plant operations experience within a healthcare / hospital setting is also strongly preferred. If this reflects your skills, experience, and passion - please apply now!

Compensation: $290k- $350k per year Job Type: Full-time, Monday-Friday A major New York City health system is seeking a Chief Operating Officer (COO) to partner with and support the Chief Executive Officer. This role provides broad operational oversight, exercises significant independent judgment, and serves as the CEO's primary delegate across areas such as Operations, Facilities, Ancillary Services, Clinical Operations, and Emergency Management. Key Responsibilities Leads the development, implementation, and evaluation of programs, policies, procedures, and organizational goals set by the CEO. Oversees operational functions, ensuring alignment between facility teams and the corporate office. Maintains full regulatory and accreditation compliance and drives readiness for all inspections. Recommends procurement of supplies, equipment, and capital needs within approved guidelines. Advises on construction, renovation, and equipment replacement plans. Participates in and facilitates interdepartmental and departmental meetings; may assign staff to hospital committees. Supports CEO in building and maintaining relationships with external agencies, regulatory bodies, and professional groups. Helps maintain management reporting systems that provide timely data for planning and decision-making. Promotes a culture of accountability by setting performance standards, evaluating staff, and addressing performance issues. Participates in developing annual operating, expense, and revenue budgets; ensures operations remain within financial parameters. Reviews budget requests and monitors costs across operational areas. Serves as Acting CEO in the CEO's absence. Benefits Health Insurance Plans Flexible Spending Account Programs Management Benefits Fund (MBF) Tuition Reimbursement Vacation and Sick Leave Family & Medical Leave Act (FMLA) Special Leave of Absence Coverage (SLOAC) Additional Leave Options Retirement Savings Plans (NYCERS, VDC, TDA 403B, 457, NYCE IRA) Additional Savings Plan Options Transit Benefits Municipal Credit Union (MCU) Membership Qualifications Six (6) years of senior-level experience in business administration, public administration, or hospital administration; or direct responsibility for major hospital operations with exposure to community healthcare needs. Extensive knowledge of hospital operations, administration, and regulatory requirements. Master's Degree in Hospital Administration, Business Administration, Public Health, Healthcare Management, Medical Administration, or a related field.

Physician Affiliate Group of New York (PAGNY) has an opportunity for a Director of Human Resources Operations to its multispecialty medical practice group. PAGNY staffs several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY's corporate staff provides administrative, practice management, and human resources services in support of its more than 4,000 clinical providers. The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff. NYC Health + Hospitals is the nation's largest municipal healthcare delivery system in the United States. Dedicated to providing the highest quality healthcare services to all New Yorkers with compassion, dignity, and respect, and regardless of immigration status or ability to pay. Opportunity Details: Provides PAGNY-wide leadership with overall management of the areas of Human Resources (HR) including policy development, performance management, site HR services, and compensation. Oversees HR staff and partners with site Administrators to align policies and procedures, along with services and programs to align with local needs in the context of central goals. Translate the strategic and tactical business plans into HR operational plans. Develop performance management and evaluation systems and processes across all Departments and locations. Manage the HR Information Systems database and reporting for critical analyses of the HR function and people resources. Provide HR metrics and reporting for Senior Leadership and the Board of Directors. Develop and implement the organization's diversity initiatives and strategy to attract, hire, and maintain a diverse workplace. Collaborate with stakeholders to assess the need for, and recommend training initiatives on, cultural competency, gender differences, disability, sexual harassment, and other topics designed to increase awareness and support of equity and inclusion values, while maintaining compliance with applicable laws. Qualifications: Masters' degree in Human Resource Management or equivalent desired Minimum 10 years' related leadership experience Hospital or healthcare field experience is required Demonstrated performance management and leadership competencies Excellent interpersonal and communication skills Wages and Benefits include: Annual Base Salary: $160,000* - $185,000* based on 40-hour work week. 401(k) Company Contribution (subject to IRS contribution limits): Employees are immediately vested in a 3% company contribution of base earnings. No employee match is required. After one year of service, employees receive an additional 7% company contribution of base earnings. No employee match is required. Generous Annual Paid Time Off (PTO): Vacation and Holiday. Medical, Prescription, and Dental Coverage: Top-tier plans with employee contributions significantly below market rates. Life Insurance and Accidental Death and Dismemberment (AD&D) Coverage: Equal to 2x your salary (up to a maximum of $300,000) provided at no cost to you. Additional employee-paid Voluntary Life and AD&D coverage is available for you and your family. Healthcare and Dependent Care Flexible Spending Accounts (FSAs). Pre-tax employee-paid contributions for commuting expenses. Physician Affiliate Group of New York, P.C. (PAGNY) mission is to provide accountable, responsive, quality care with the highest degree of sensitivity to the needs of the diverse population that lives in our New York community. PAGNY is one of the largest physician groups in the country and directly employs nearly 4,000 physicians and allied health professionals who provide services to NYC Health + Hospitals, the largest municipal health care system in the nation, serving more than a million New Yorkers annually. Our providers are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throughout New York City. Physician Affiliate Group of New York, P.C. (PAGNY) is an equal opportunity employer committed to equitable hiring practices and a supportive workplace. All candidates are considered based on their individual qualifications, potential, and experience. To learn more about our culture and ongoing workplace practices, please visit our Workplace Culture | PAGNY page. *Salary Disclosure Information: The salary listed for this position complies with New York City's Salary Transparency Law for Job Advertisements. The salary applies specifically to the position being advertised and does not include incentive compensation or benefits. Actual total compensation may vary based on factors such as experience, skills, qualifications, historical performance, and other relevant criteria.

Extension Health is a full-stack platform for proactive, personalized healthcare-combining cutting-edge diagnostics, longevity therapeutics, and concierge-level experience to optimize human performance and extend healthspan. We provide unmatched access to advanced longevity medicine, bespoke care pathways, and white-glove service under the leadership of Regenerative Medicine Expert- Dr. Jonathann Kuo and his team of expert doctors. As an early innovator in the rapidly expanding concierge longevity care market, Extension Health has achieved 95% growth through word-of-mouth. In addition to cutting edge diagnostic, therapeutics and the safest and most trusted Peptide therapies, we are also now introducing a tiered membership model aiming to establish a new benchmark for health optimization. The Extension Health office location is currently in the West Village in New York, with a number of other locations planned to open in New York, Philadelphia and Miami in the coming year. Role Summary We're seeking a strategic and execution-oriented VP of Operations to oversee the daily operations of our clinic, concierge medical services and membership program. This leader will be responsible for building and managing a best-in-class patient experience while ensuring operational excellence across clinical and non-clinical teams. The ideal candidate is a proven operator with experience managing teams of up to 20 people in operationally intensive environments, particularly in healthcare, luxury hospitality, or high-touch wellness services. Key Responsibilities Lead and manage all day-to-day operations across the clinic, membership and concierge services Oversee cross-functional teams, including a Senior Operations Manager, patient services, clinical operations, support staff, membership relations and client success Partner with clinical leadership to streamline care delivery and elevate the patient experience Manage supplier relationships to ensure efficient supply of the most trusted therapeutic products Design and implement scalable systems, SOPs, and processes to improve efficiency and quality of delivery of all concierge and membership services Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy. Track KPIs across patient satisfaction, team performance, and operational benchmarks Own scheduling, service coordination, and white-glove logistics for high-net-worth clientele Collaborate with the sales and marketing division to generate location-specific business growth. Lead hiring, training, and performance management for non-clinical teams Develop and manage operational budgets and vendor relationships Serve as the key operational liaison between the executive team, clinical providers, and front-of-house staff Assist with location expansion strategy and execution What to Expect / What You'll Do Lead and manage the daily operations of the healthcare facility Oversee and manage operations and membership and concierge services staff Ensure that all patient care and services meet or exceed regulatory and industry standards Manage budgets to ensure the financial sustainability of the facility Collaborate with other leaders in the company to develop and execute strategic plans Build and maintain strong relationships with patients, healthcare providers, and community stakeholders Ensure that the facility maintains a safe and secure environment for all patients and staff Qualifications / Skills 8+ years of operational leadership experience, ideally in concierge healthcare, boutique medicine, or luxury hospitality Experience overseeing teams of 10-20+ across multiple functions Strong background in building operational infrastructure and scaling service businesses Demonstrated ability to lead and manage a team of professionals in a healthcare or adjacent environment. Deep understanding of high-end service standards for HNW clients Outstanding customer service skills Healthcare or wellness industry experience strongly preferred Highly organized, systems-minded, and solution-oriented Strong leadership, communication, and cross-functional collaboration skills Compensation & Benefits Base Salary: $150-$200k per year (depending on experience level) Performance Bonus: Up to 10% Health, dental, and vision benefits Membership perks and longevity testing/treatments PTO, sick days, and observed holidays Opportunity to grow with a category-defining brand in the health span space Position Summary Position Type: Full-time Reports to: Dr. Jonathann Kuo, CEO, (Interim Supervisor; may be updated) Work Location: Hybrid (Remote + In-Person). In-person presence (minimum 3 days per week) to support client-facing duties and team integration

The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site. Responsibilities include: Executes the provision of administrative and employment services Serves as the initial point of contact for the assigned healthcare locations' leadership on administration and management issues Works with Company Departments to ensure system-wide compliance at the assigned healthcare location Serves as a project manager to administrative and clinical managers at the assigned healthcare location Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets Analyzes and develops timely responses to requests or changes from the assigned locations' leadership Communicate and partner with facility staff to improve system-wide performance Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations Maintains oversight of assigned healthcare location team members Participates in committees and engagements with assigned healthcare location leadership Qualifications include: Bachelor's degree, preferably in Business, Health Care Services, public administration or a similar field; a Master's degree is preferred 5 or more years of progressively responsible management experience within a health care facility or medical group practice Demonstrated competencies in the following areas: Planning, decision-making and implementation Analytical capacity (quantitative and qualitative) Financial management Organizational ability Oral and written communication Project management Ability to build trust through listening, supporting others and demonstrating integrity Proficiency in contract management Excellent client management and business literacy skills Proficient in use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required High attention to detail Ability to maintain high standards despite pressing deadlines Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment Must be able to prioritize a variety of time sensitive tasks Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR Excellent interpersonal and communication skills Annual salary for this position is $120,000 - $150,000. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). Equal Opportunity Employer

Title: Senior Manager Tech-Enabled Operations & Analytics Industry: Jewelry & Retail Salary: $145,000 - $165,000 + Bonus Contact: ******************************** is not available for C2C or C2H. The client is unable to sponsor at this time. Senior Manager, Tech-Enabled Operations & Analytics Our client is a fast-growing innovator transforming the luxury jewelry and diamond supply chain through advanced technology and intelligent digital platforms. We're looking for a Senior Manager, Tech-Enabled Operations & Analytics to lead the modernization of forecasting, planning, and operational decision-making. This role blends strategy, data science, and hands-on technology leadership to drive AI-powered insights and digital transformation across the business. What You'll Do Lead the digital evolution of end-to-end supply chain planning, moving from manual processes to automated, cloud-based, AI-enabled workflows. Build and enhance forecasting, demand planning, and inventory optimization models using Python/R/ML to improve accuracy and responsiveness. Own and optimize advanced planning systems (SAP IBP, Anaplan, Blue Yonder) to strengthen supply, demand, and inventory alignment. Drive a tech-enabled S&OP / IBP process, including scenario modeling, capacity and constraint planning, and automated performance reporting. Partner with Data Science and Operations to improve data quality, planning workflows, and system integrations across the supply chain. Develop digital tools for multi-scenario planning, supporting seasonal launches and high-variability demand environments. Deliver actionable planning insights and recommendations to senior leadership; lead and mentor a small analytics and planning team. Champion continuous improvement, automation, and supply chain best practices to improve service, reduce risk, and optimize working capital. What We're Looking For 7+ years in planning, operations, or supply chain analytics; 3+ years leading technical teams. Strong expertise in Python/R/SQL, statistical modeling, BI tools (Power BI/Tableau), and cloud data platforms (Snowflake/BigQuery). Experience with advanced planning systems and ERP tools. Background in digital transformation, automation, and AI/ML forecasting. Excellent communicator comfortable presenting to VP/C-suite stakeholders. Experience in luxury or high-complexity consumer environments is a plus. Relevant certifications (APICS/ASCM, Lean Six Sigma, analytics/data science) preferred

Leading New York City health system seeks a Senior Director of Perioperative Services for their hospital in Brooklyn. As a key member of hospital leadership, the Senior Director of Perioperative Services provides visionary direction and strategic oversight for all surgical and procedural operations. This role ensures the delivery of exceptional, patient-centered care through operational excellence, clinical innovation, and staff empowerment. The Senior Director drives performance across quality, safety, efficiency, and patient experience metrics, while fostering a collaborative and inclusive environment that supports professional growth and organizational success. Key Responsibilities: Lead and manage all aspects of perioperative nursing operations, ensuring compliance with regulatory, accreditation, and organizational standards. Develop and implement strategic plans and quality initiatives to improve patient outcomes, efficiency, and the overall surgical experience. Design and monitor departmental budgets, staffing models, and resource utilization to ensure fiscal responsibility and optimal performance. Foster a culture of excellence, accountability, and continuous improvement rooted in diversity, equity, and inclusion. Build and sustain collaborative relationships with physicians, surgical teams, and hospital leadership to achieve shared clinical and operational goals. Oversee recruitment, development, evaluation, and retention of nursing leadership and staff, ensuring alignment with professional standards. Utilize data-driven decision-making to enhance quality, safety, patient satisfaction, and productivity metrics. Promote evidence-based practice, research, and innovation to advance perioperative nursing standards. Serve as a visible and accessible leader who models professionalism, integrity, and clear communication. Ensure compliance with collective bargaining agreements and foster a fair, transparent work environment. Qualifications: NYS Licensed Registered Nurse Doctoral degree in Nursing (DNP) required Certification in Nursing Leadership preferred (NE-BC) Minimum 5 years of progressive nursing leadership experience in perioperative services within a hospital. Salary: $250,000 - $290,000 Please email resume to: Joshua Albucker Senior Vice President NOOR Staffing Group 646-492-5653 jalbucker@noorstaffing.com

AFLALO is a modern house defined by elegance, opulence, and bold femininity. As we scale our Soho studio, prepare to open our flagship store, and build a new atelier/workshop, we are expanding the operational foundation that will support our next chapter of growth. With additional retail and office spaces coming online, we are assembling a best-in-class team to help define and elevate the brand's operational excellence across every touchpoint. Role Overview We are seeking a highly organized, hands-on Operations Manager to build, manage, and continuously improve the core operational infrastructure of the company. This individual will oversee logistics, inventory, warehouse operations, office management, and overall operational workflow across HQ, studio, and retail. The ideal candidate is both strategic and willing to roll up their sleeves-comfortable managing processes and people, but also ready to jump in and pack boxes, receive fabric, or troubleshoot a delivery when needed. Key Responsibilities 1. Logistics Management Oversee inbound and outbound logistics, including freight forwarders, customs brokers, carrier relationships, and returns logistics. Ensure on-time deliveries for raw materials, finished goods, and ecommerce orders. Develop systems for freight tracking, documentation, and operational reporting. Support hands-on execution when needed (e.g., shipping boxes, receiving materials). 2. Inventory Management Maintain accurate inventory across warehouse and studio locations. Lead cycle counts, reconciliation, and stock investigations. Build scalable processes for inventory accuracy and stock integrity. Participate in hands-on tasks such as inventory counts and organization. 3. Warehouse & Fulfillment Operations Manage the hourly shipping associate, ensuring strong day-to-day workflow and adherence to packaging and brand standards. Oversee daily order flow, replenishment, returns processing, and general throughput. Monitor and improve efficiency, quality control, and physical organization within warehouse and studio spaces. 4. Retail Operations Support Support operational readiness for new store openings and ongoing retail operations. Oversee store supplies, stock flow, back-of-house processes, packaging, and store-to-studio communication. Collaborate with retail, merchandising, and production teams to ensure clean execution across channels. 5. Facilities Coordination Support the Manager of Construction and Facilities on maintenance needs, vendor Coordination, and small-scale HQ, store, and workshop projects. 6. Office Management & HQ Operations Ensure the HQ environment is organized, functional, and aesthetically aligned with the brand. Oversee supplies, space setup, utilities, mailroom processes, and general office workflows. Implement systems that maintain operational excellence and support team productivity. 7. Customer Service (Escalations) Handle operational escalations from customer service, ensuring quick resolutions related to shipments, returns, and product accuracy. Partner with ecommerce and customer experience teams to refine and improve internal processes. What We're Looking For Experience & Skills 4-7 years of experience in operations, logistics, warehouse management, or supply chain; experience in consumer goods, fashion, or luxury strongly preferred. Strong understanding of logistics workflows (freight, customs, carriers, tracking). Experience managing warehouse operations and small teams. High operational rigor and attention to detail; comfortable in a fast-growth, startup-style environment. Ability to build procedures from scratch and continuously improve existing systems. Strong communication and cross-functional partnership skills. High level of comfort with hands-on work and physical tasks. Attributes Resourceful, proactive, and solution-oriented. Thrives in a dynamic environment with shifting priorities. Balances strategic thinking with willingness to get involved at the ground level. Highly organized, reliable, and committed to operational excellence. Appreciates a well-run, beautiful physical environment and its impact on brand experience. Why Join AFLALO This is a rare opportunity to help build the operational backbone of a new luxury brand from the ground up. You will work directly with leadership, influence key systems and processes, and contribute to an ambitious and creative company in its most formative stage.

Nurse Manager - Operating Room (Evenings 1p - 11p) Employment Type: Full Time 4 10 hour shifts per week Job Description: We are working with a well known organization seeking an experienced Nurse Leadership candidate for their busy Perioperative Services department. This is an amazing place to continue growing your career! This is a large, busy Perioperative program - running 30+ rooms into the Evening hours. They are seeking a well established OR RN that wants to continue growing their career Schedule: Monday - Friday Day shift Weekend Leadership coverage is Administrative only - it is does via phone Weekend rotation is approximately 1 weekend every 8 weeks Qualifications: Must be an RN BSN degree required Masters degree preferred CNOR a huge plus Must have Operating Room experience Seeking a visible leader that works well with Patients/Family as well as with the Physicians Will oversee 30-40 staff Pay & Benefits: Organization is focused on a positive culture Strong benefits package Competitive pay package PTO and CME allowance

Title: Sr Director - Laboratory Informaticist Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Initial Contract: 13 weeks Pay Range: $(160.00 - 170.00)/hr on W2 all-inclusive without benefits Start: Upon completion of compliance and initiation of credentialing with the Medical Staff Office Job Description: The Sr. Director, Laboratory Informaticist will serve as the clinical and technical authority responsible for the strategic planning, implementation, and optimization of laboratory information systems (LIS) and their integration with a multi-site hospital health system's clinical and operational platform. This physician leader will bridge the gap between clinical laboratory medicine, information technology, and health system leadership, ensuring all informatics initiatives support high-quality patient care, operational efficiency, and adherence to all regulatory and accreditation standards. This role is approximately 80% remote and up to 20% on-site. This is subject to change especially for critical initiatives. The selected candidate must be able to come into the office and health system facilities to perform required work within 48 hours. Summary of Essential Duties and Responsibilities: Provides Strategic Leadership in line with the mission and vision of NYC H+H Develop and execute the strategic vision for laboratory informatics, aligning system goals with the health system's overall clinical and operational strategy. Lead the integration of laboratory systems (LIS, middleware, instruments) with enterprise-wide electronic health records (EHR) and clinical systems across all multi-site facilities. Serve as a subject matter expert to executive leadership, IT, and clinical departments on best practices for lab data management, interoperability (e.g., HL7, and system optimization) Drive change management and adoption of new systems and workflows by clinical and laboratory staff. Oversee the smooth onboarding and transition of new laboratory systems, ensuring minimal disruption to clinical services and maximum data integrity. Design, validate, and optimize clinical and lab workflows impacted by new or existing LIS/HER integration to enhance efficiency, reduce errors, and support data-driven decision-making. Provide medical oversight on system build, validation, and testing activities, including ensuring accurate result reporting, reference range mapping, and critical value alerts. Analyze clinical and laboratory data to identify trends, areas for improvement, and opportunities for innovative informatics solutions. Provides leadership and guidance on Laboratory Quality, and Regulatory Compliance. Ensures continuous compliance of all laboratory informatics systems and processes with regulatory bodies, including CLIA, CAP, The Joint Commission, and data privacy standards (e.g., HIPAA). Lead the governance structure for laboratory data, establishing policies and procedures for data integrity, security, access, and retention. Direct system validation activities required for regulatory compliance for new lab instruments and interfaces. Monitor key performance indicators (KPIs) related to laboratory system functionality, turnaround times, and data quality, implementing quality improvement initiatives as needed Provide leadership and guidance in partnership with the Project Management team, identifies risks and concerns and develops corrective action and mitigation plans Participate in special projects as needed and perform other duties as assigned Other duties as assigned. Certification(S)/NYS Licenses: Board Certification in Clinical Pathology, Anatomic Pathology, or combined Pathology. Board Certification or eligibility in Clinical Informatics (or equivalent experience). Educational Level: M.D. or D.O. degree Knowledge, Skills, Abilities and other Requirements: Microsoft and/or Google suite Applications Excellent communication and presentation skills Years of Experience: Healthcare experience required 5+ years training managerial experience preferred Managerial experience preferred

EVERSANA has partnered with Mitsubishi Tanabe Pharma America, Inc. for this Direct Hire opportunity. Mitsubishi Tanabe Pharma America, Inc. (MTPA) is a U.S. subsidiary of Mitsubishi Tanabe Pharma Corporation (MTPC) in Japan, which touts a storied reputation more than 300 years in the making. Our parent company - one of Japan's most respected - is a research-driven pharmaceutical company that has tirelessly pursued medical breakthroughs with global reach. MTPC has discovered and produced several first-in-class medicines for serious diseases, including multiple sclerosis (MS), diabetes mellitus (DM), amyotrophic lateral sclerosis (ALS), and is currently developing medicines in Neurology in Parkinson's (PD), Spinal Cord Injury (SCI), and in high unmet areas in Immunology and Oncology. MTPA is rapidly expanding its operations across all functional areas. MTPA's commitment to patients and their communities continues with a robust late-stage pipeline of investigational treatments for difficult-to-treat diseases and commercializing products with significant unmet medical needs in North American markets. In the United States, MTPA launched rare disease treatments including RADICAVA (edaravone) injectables in 2017 and RADICAVA (edaravone) oral suspension in 2022. The company handles research, clinical development, sales, marketing, medical affairs, supply chain, and business development functions. MTPA is dedicated to improving the treatment environment for those with debilitating diseases, researching on real-world evidence, and creating hope for all facing illness. Job Description Direct Hire Opportunity! The Senior Director, Trade & Distribution, will build, lead, and manage the team while focusing on developing strategies to support the launch and lifecycle management of our leading Parkinson's and ALS therapies, as well as future products in the United States. The primary responsibility of the Senior Director Trade & Distribution is to develop and implement the distribution strategies across the specialty businesses. This includes specialty pharmacies, distributors and all channels that would support any present or future MTPA products. This person will have an intimate knowledge of the distribution systems from all aspects including durable medical equipment. The ideal candidate will possess strong leadership experience in managing teams that work both directly and indirectly with specialty vendors, coupled with exceptional analytical skills to identify operational gaps and implement effective solutions. Cross-functional collaboration with supply chain, marketing, sales, and customer-facing teams will be key to success in this role. Responsibilities Provides overall leadership and direction for Trade Market Access strategy for Mitsubishi Tanabe Pharma US' lead Parkinson and ALS products Evolve and innovate distribution network by aligning it with business needs, identifying growth opportunities, and addressing operational gaps to overcome challenges and drive access. Serves as the Distribution and Trade Strategy Team Leader, representing trade across all teams and driving key success factors to support long-term distribution strategies. Lead the development and execution in Federal Markets, including VA and Department of Defense to drive product access, distribution, and growth. Act as subject matter expert from a Market Access perspective for 340B program and other government programs. Informs senior and corporate executives informed about changes and emerging issues in the broad, trade customer environments and subsequent implications for Mitsubishi Tanabe Pharma US Develops awareness of market and government policy changes in collaboration with legal and compliance and implications across key stakeholders to help inform/update commercial strategies Assists market access marketing agency (and other vendor relationships) to develop promotional programs, tactics and materials aligned with our distribution process Develops/maintains thorough understanding of dynamics driving various market access segments and channels and how distribution impacts each function Effectively manages budgets and project timelines including contract management Oversight in the negotiation, execution, and adherence to the Distribution Service Agreements (DSAs), Product Purchase Agreements, and other contract offerings as appropriate Develop account metrics against strategic, financial, and product access KPI's Develops and monitors KPIs, continually assessing impact and execution of access services & offerings including feedback from service users and internal stakeholders Attends professional, provider programs, and patient conferences, and keeps up to date on innovation and recommends ways to improve business. This is a home office based position. The expectation is to be in the office 3 days a week. Qualifications Bachelor's Degree Required, Masters preferred Must have 15 plus years within the pharmaceutical industry and 10 years' experience in Distribution, Account Management or Aligned Market Access functions. Experience with distribution for early-stage pipeline programs Experience in Federal Markets including VA, Department of Defense and 340B Program preferred. Device/Drug combination strongly preferred Minimum 5 years of people management experience required Track record of closing complex negotiations within the specialty pharmacy arena Preferred experience includes: All aspects of distribution Launch and life cycle management for the distribution process Experience in Market Access marketing History of successful negotiations Broad based knowledge of the Pharma/Biotech industry, healthcare finance, and all forms of product distribution: DME, Orals, and Solutions Firm grasp of legal, regulatory and compliance issues in the healthcare space Analytical/strategic thinker with proven ability to: conduct situation analysis of the external distribution environment; synthesize relevant information to develop strategic plans understand the best pathway for distribution based on the product and its attributes conduct strategic gap analysis and implement metric-based solutions Strong interpersonal and internal/external relationship-building skills in order to drive change and innovation and succeed in a highly specialized distribution environment Excellent oral/written communication skills, coupled with exceptional presentation skills, including ability to present to large audiences Ability to prioritize and manage complex projects, with multiple stakeholders, and drive high-quality results within allotted budget Highly proficient in MS Office; advanced Excel skills Must be able to travel domestically and internationally (approximately 40%) Additional Information Mitsubishi Tanabe Pharma America Value Proposition: Enjoy the fast-moving, entrepreneurial spirit more typically found in a small biotech, complemented by the benefits of a global pharmaceutical/chemical conglomerate. At this time, Mitsubishi Tanabe Pharma America offers our employees unparalleled opportunities for career success coupled with a supportive level of employee benefits. MTP provides a competitive benefits package inclusive of Medical and Dental health benefits, short-term and long-term disability plans, Company Paid and Supplemental Life insurance and additional voluntary benefits such as Critical Illness Insurance, Accident Insurance, Legal Plan, and ID Theft Protection. In addition, we provide a generous PTO policy based on tenure, commencing with 24 PTO days, pro-rated based on hire date.

Email your resume to ************** This Role is for experienced candidates only. About Us: NY Major is one of New York City's premier full-suite commercial and residential construction firms - with 15+ years of excellence, 70 + completed projects, and a reputation for integrity, quality, and on-time delivery. We operate across Brooklyn, Manhattan, Queens, the Bronx, Staten Island, and the greater NYC metropolitan area. Our portfolio encompasses a range of development types, including multi-unit residential, commercial, institutional, and mixed-use projects. Role Overview: We are seeking an experienced construction executive to join as Chief Operating Officer (COO). The COO will own full operational leadership - overseeing feasibility, pre-construction, procurement, field operations, project execution, and close-out - ensuring NY Major continues delivering excellence, growth, and client satisfaction across NYC. Key Responsibilities: 1. Lead early project feasibility, constructability reviews, and cost planning. 2. Guide zoning strategy, DOB approvals, scope definition, and budget alignment. 3. Oversee late-stage design approvals and pre-mobilization (demo, asbestos, soil testing, utilities). 4. Lead complete subcontractor bidding process, including bid review, tracking, leveling, and final selection. 5. Negotiate and award subcontracts; ensure ≥75% buy-out before site mobilization. 6. Maintain accurate budgets through buy-outs and implement value-engineering savings. 7. Manage contract issuance, compliance tracking, and subcontractor/vendor performance database. 8. Oversee daily operations of PMs, APMs, and Site Managers ensuring schedule, cost, and quality control. 9. Review ACRs, daily/weekly reports, manpower, and safety compliance with NYC DOB + OSHA standards. 10. Resolve field escalations: design conflicts, change impacts, logistics, and agency coordination. 11. Drive TCO/C of O strategy, punchlist completion, and timely project close-outs with full documentation. 12. Enforce performance, punctuality, attendance, and growth plans for office and field staff. 13. Uphold operational consistency across RFIs, submittals, change mgmt, and meeting workflows. 14. Implement technology evolution - Procore, scheduling dashboards, AI-enabled reporting, SOPs. 15. Represent the company with clients, architects, lenders, and agencies; champion jobsite reputation and delivery excellence. What We're Looking For: 1. 10+ years in NYC commercial/residential construction, with hands-on experience managing GC projects from pre-con through close-out. 2. Bachelor's degree in Construction Management, Civil Engineering, Architecture, or related field (MBA or advanced degree preferred). 3. Strong track record with project buy-outs, subcontractor/vendor procurement, and financial controls. 4. Thorough understanding of NYC DOB, permitting, and construction logistics in dense urban environments. 5. Proven leadership managing both office and field teams; disciplined, accountable, with high work ethic and integrity. 6. Tech-savvy, data-driven operator comfortable with digital tools, reporting systems, and continuous improvement. Compensation & Benefits: 1. Qualifying candidates will earn an annual salary between $150,000 to $240,000, depending on experience and ability to meet the job description. 2. Senior leadership role with direct impact across all phases of construction and development. 3. Opportunity to shape and scale operations at a respected NYC firm with growth ambitions. 4. Collaborative, high-integrity culture with a proven track record. 5. Additional benefits TBD upon pre-qualification. Summary NY Major Construction & Development - Brooklyn, NY Position: Chief Operating Officer (COO) Company Size: Mid-size general contractor/development firm (~25 employees) Website: ******************** Please send your résumé, a short cover letter, and references to **************.

ABOUT CLEARWATER Clearwater PACE, LLC (“Clearwater”) is a New York-based, institutionally backed direct lender providing C-PACE financing nationwide across all commercial real estate asset types. Our capital supports ground-up development, value-add repositioning, adaptive reuse, and recapitalizations of recently completed projects. Led by seasoned real estate credit and structured finance professionals, Clearwater structures customized, credit-driven financing aligned with sponsor objectives, supported by fully assumable loan features and flexible prepayment terms. When paired with more expensive senior or bridge debt, C-PACE provides a cost-effective source of capital that lowers WACC and strengthens the overall capital stack. We seek to hire the best and the brightest. Our team operates with autonomy, accountability, and a solutions-oriented mindset, contributing directly to the growth of a high-performance platform at the center of energy transition and structured-credit innovation. SUMMARY Clearwater is seeking a Managing Director, Real Estate Credit to serve as the firm's senior credit authority across all investment activity. This role will lead credit strategy, underwriting governance, risk management, and portfolio construction across Clearwater's origination, securitization, and balance sheet platforms. The Managing Director will define and enforce institutional credit standards while partnering closely with Originations, Capital Markets, and Executive Leadership to ensure disciplined capital deployment. This individual will serve as the primary credit voice with internal Investment Committees, warehouse lenders, rating agencies, and institutional capital partners. The ideal candidate brings deep commercial real estate lending experience across construction, bridge, and structured credit executions, with exceptional judgment across cycles. This is a senior leadership role with material influence over portfolio risk, investor confidence, and platform scalability. KEY RESPONSIBILITIES Credit Strategy & Governance Own Clearwater's enterprise-wide credit philosophy, underwriting standards, and risk tolerance framework across all products and jurisdictions Establish and maintain institutional underwriting policy, approval authorities, concentration limits, and portfolio construction parameters Chair or serve as a senior voting member of the Credit Committee, providing final credit authority on complex or large-scale transactions Ensure all transactions align with warehouse lender covenants, investor mandates, and securitization eligibility standards Proactively assess macroeconomic risk, asset-level performance trends, sponsor behavior, and capital market conditions to adjust risk posture in real time Underwriting Leadership Provide senior oversight of all credit underwriting from initial sizing through final approval, with direct involvement in complex construction, transitional, and structured transactions Review and challenge financial models, cash flow projections, development budgets, lease-up assumptions, exit strategies, and downside cases Enforce disciplined sensitivity analysis, stress testing, and scenario modeling across all executions Serve as the final internal arbiter on credit exceptions, structure optimization, and risk mitigation strategies Ensure consistent application of underwriting frameworks across asset classes, geographies, and origination channels Portfolio & Asset Management Oversight Oversee portfolio-level credit performance, surveillance, and risk reporting across all financed assets Direct early identification of underperformance, covenant stress, construction risks, or sponsor execution issues Partner with Servicing and Asset Management to drive proactive resolution strategies and value preservation Guide reserve policy, exposure limits, and draw control frameworks to protect capital throughout the life cycle of each transaction Capital Markets & Institutional Interface Serve as Clearwater's senior credit representative with warehouse lenders, rating agencies, institutional investors, and securitization counterparties Support ABS, rated issuance, and forward-flow strategies through portfolio construction guidance, collateral eligibility analysis, and disclosure governance Review and approve credit narratives used in offering memoranda, investor reports, and rating agency presentations Collaborate with Capital Markets on execution timing, leverage strategy, and portfolio optimization Executive Leadership Partner directly with the CEO and Head of Capital Markets on firm-wide strategy, capital deployment pacing, and growth planning Contribute to new product development, credit expansion strategies, and market entry decisions Build and mentor senior credit, underwriting, and portfolio management professionals as the platform scales Serve as a senior cultural leader reinforcing discipline, accountability, and institutional standards across the organization Qualifications Minimum 12 to 15 years of experience in commercial real estate lending, structured credit, or institutional real estate investing Demonstrated senior leadership experience overseeing enterprise-level credit and underwriting functions Deep expertise across construction, bridge, transitional, and permanent executions Strong understanding of capital markets, warehouse financing, securitization mechanics, and investor mandate compliance Proven ability to evaluate complex sponsor strategies, development risk, and capital stack dynamics Exceptional analytical rigor and credit judgment across market cycles Ability to operate at both strategic and granular underwriting levels CFA OR CAIA preferred COMPENSATION & BENEFITS Clearwater offers a highly competitive compensation package that includes a base salary and an annual performance bonus. Compensation is commensurate with experience and aligned with market benchmarks for this role. The firm offers a comprehensive benefits suite, including health, dental, and vision coverage, as well as a 401(k) retirement plan. This role follows a hybrid schedule with flexibility based on responsibilities and business needs. EQUAL OPPORTUNITY EMPLOYER Clearwater is committed to a diverse, inclusive, and equitable workplace grounded in integrity, collaboration, and respect. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer. Only candidates selected for further consideration will be contacted.

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Director of Customer Success for SMB/MDO/Scaled CS is a senior leader responsible for driving customer outcomes, regional retention and growth, and the performance of a 30+ person Customer Success team. This role focuses on delivering world-class customer experiences and exceeding metrics for gross and net revenue retention (GRR/NRR), renewals, product adoption, and customer satisfaction. You'll provide strategic direction, develop operational processes, scale team capabilities, champion AI and automation use internally, and partner cross-functionally to ensure the success of our clients across all segments and geographies within the region. A primary focus of this role is to ensure the team have the right skills and capabilities to effectively communicate and demonstrate Diligent's value proposition. This also includes partnering with the BUs and GTMR teams on enablement programs, and coaching team members to develop their direct reports as product advocates and experts. This role finds opportunities to continuously improve the way we target and engage clients, including renewal & expansion opportunities, and including leveraging AI and automation. A key focus is building scalable client engagement, retention, risk mitigation processes to proactively address client needs and improve retention. Given the seniority of the role, this person will be a critical participant and leader for global Customer Success initiatives, requiring partnership with global CS and Post-sales teams. Key Responsibilities Customer Outcomes & Strategy Take ownership of all core Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Client retention, renewals, adoption, usage, and satisfaction across Diligent's Mission Driven Organization brands (average ACV Drive strategies to monitor customer health at scale, proactively mitigate risk, and optimize forecasting and expansion plans, leveraging data-driven insights and AI-powered tools. Develop and manage high-impact engagement strategies tailored for a high volume, low ACV customer base, partnering with Onboarding, Training, Professional Services, Customer Success Associates, and Support teams to help customers progress on their maturity curve. Create and iterate on digital-first engagement and save plays to consistently deliver value and drive business outcomes for a large, diverse set of clients. Operational Leadership Build, scale, and refine post-sale operating models for high velocity, low ACV segments-including use of pooled resources and rapid-response support alongside dedicated named account management. Drive the automation of key customer journeys through digital, tech touch, and AI-enabled processes to deliver efficient, scalable support and engagement. Continuously enhance reporting capabilities to track team and customer outcomes, improve accountability, and refine retention forecasting. Ensure KPIs are set and achieved on a quarterly and monthly cadence. Manage the Customer Success budget with focus on high efficiency and optimized resource allocation for a hybrid team structure. Identify and execute on opportunities to further automate and streamline CS operations using technology and AI. Team Leadership & Development Lead and mentor a hybrid Customer Success team-combining named account CSMs and a pooled CS account management model-to ensure rapid response to evolving customer needs. Foster a culture of performance, curiosity, learning, and collaboration. Champion product mastery across the team to drive stronger product advocacy and client adoption. Define clear role expectations, establish KPIs for each team member, and ensure ongoing accountability through structured performance management. Drive implementation of coaching, career development frameworks, and compensation strategies in alignment with HR, Finance, and global CS leadership. Communicate transparently and frequently to keep teams motivated, informed, and aligned-celebrating successes and learning from challenges. Strategic Collaboration Partner with Sales, Account Management, and other Post-Sales teams (Onboarding, Training, Professional Services, Support) to shape expansion and renewal strategies and maximize the customer lifecycle value for high volume, low ACV accounts. Collaborate horizontally with product, engineering, enablement, marketing, community, and training teams to influence product roadmaps, scale customer education, and elevate engagement programs. Analyze geographic and market data to identify growth opportunities and optimize go-to-market strategies specifically for Mission Driven Organization brands. Lead strategic visioning and planning as part of annual business cycles, ensuring CS operations are aligned to company priorities. Customer Voice & Advocacy Serve as the regional advocate for the voice of the customer, representing Mission Driven Organization brands in internal forums and strategy sessions. Facilitate and scale customer advocacy programs, including digital reference and peer communities, to strengthen engagement and loyalty. Embed a unified, customer-first mindset and drive alignment on shared KPIs across CS and cross-functional teams. Capture and synthesize ongoing customer feedback using digital and tech touch methods to inform product development and complementary service enhancements. Required Experience/Skills Experience: 5+ years in customer-facing roles within B2B SaaS, 5+ years in a senior CS leadership role (team lead, manager of a CS discipline. Demonstrated success leading post-sales functions (CS, Onboarding, Renewals, Support - or if only one, then CS) in smaller ACV accounts Developed team-level KPIs to drive towards a high-performing team of CS professionals Deep understanding enterprise software/SaaS market Preferred experience within the not-for-profit and public sector including school board administration and local community government Proven track record of meeting or exceeding retention, expansion and client satisfaction targets Location in New York, Washington D.C. or Vancouver is desirable Skills: Develop and execute on CS strategy to drive client retention, satisfaction and product engagement Strong command of CS metrics: NRR, GRR, CSAT, time-to-value, health scores. Strategic thinker with hands-on experience building segmentation and engagement models. Proficient in CS tech and analytics tools (e.g., Gainsight, Salesforce). Has already leveraged AI and automation to build efficiency, scale and drive better client experiences. Able to operate at both strategic and tactical levels; comfortable with ambiguity. Skilled in executive-level communication, customer engagement, and cross-functional influence. Strong commercial acumen, with fluency in sales and expansion methodologies. Leadership: Experience leading geographically distributed, multi-layered, high performing teams. Experience leading a team of 20+ and managing at least 4 people leaders Track record of hiring A players in all levels of former organizations Expertise in change management, team design, and organizational scaling. Ability to influence internal stakeholders and align teams around customer outcomes. Passionate about developing leaders and reinforcing a high-trust, high-performance culture. Strong understanding of Diligent solution strategy and able to identify and build a team structure that provides optimal support ecosystem across the region Ability to manage and navigate executive level conversations to drive departmental behaviors across all lines of the business. U.S pay range $151,000-$189,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: As a member of Uniphore's Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment. Key Responsibilities: The Director of AI Customer Success will be the primary point of contact for Uniphore's Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey: * Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score. Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer. * Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills. * Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization. * Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions. * Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives. * Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement. * Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews. * Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact. * Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies. * Provide feedback to product teams to influence the roadmap based on client needs and industry trends. * Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation. * This role will report to U.S. VP of Customer Success. Required Qualifications: * 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions. * 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity. * 5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings. * Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets. * Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes. * Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact. * Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions. * Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption. * Strong strategic thinking, executive communication, and client-facing presence. * Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.). * Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks. * Exceptional organizational, presentation, and communication skills, both verbal and written * Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities * Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred. * Ability to travel at least 25% of the time. * This role will report to the U. S. Vice President of Customer Success. Preferred Qualifications: * You help enterprises do more than just adopt AI-you help them transform. With a solid foundation in AI strategy, implementation, and optimization, you have guided large organizations through complex, cross-functional journeys. Whether it is customer experience, operations, sales, or back office, you know how to apply AI to create measurable value. * You connect technology to significant business outcomes. You do not speak in abstract models-you speak in ROI. You have designed AI solutions that drive efficiency, boost revenue, reduce costs, and improve decision-making. You understand enterprise KPIs and how to align AI capabilities with what matters most to the C-suite. * You have been the strategic advisor in the room. You have worked closely with business and technical leaders to uncover AI opportunities, build roadmaps, and lead large-scale change. You are comfortable navigating stakeholder complexity and influencing across IT, operations, marketing, and product teams. * You understand how AI gets delivered. From conversational AI and workflow automation to predictive analytics and emotion AI, you know what it takes to design, integrate, and scale AI solutions within complex enterprise systems * You know adoption is just the beginning. You partner with customers beyond implementation-monitoring performance, driving continuous improvement, and uncovering new use cases. You help enterprises turn AI from a pilot project into a core part of how they operate and grow. Hiring Range: $186,900 - $257,000 - for Primary Location of USA - NY - New York The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto, USA - NY - New York Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

ClinicMind is a leading healthcare SaaS platform that helps providers improve their practice financial performance, drive sustainable growth, and enhance patient care with integrated EHR, RCM, and Patient Engagement automation and excellent service solutions. About the Role We're looking for a hands-on entrepreneurial leader to launch our Client Agency Partner Program - a model that turns our most successful clients into certified growth partners who scale their impact across other clinics. This role sits at the intersection of Customer Success, Partner Enablement, and Growth Strategy. You'll own the strategy that converts client outcomes into monetizable opportunities, expanding ClinicMind's ARR and brand credibility through real success stories. What You'll Do Client-to-Partner Growth Identify top-performing ClinicMind clients and invite them into the Agency Partner Program. Build scalable partner onboarding and enablement systems: certification, templates, marketing kits, and go-to-market support. Develop monetization models (licensing, revenue share, managed services, partner bonuses). Oversee partner governance, performance tracking, and delivery quality. Scale the ecosystem to grow recurring revenue through client-led expansion. Customer Success & Social Proof Lead G2, Capterra, and review-driven growth campaigns to boost market visibility. Launch Customer Success Celebration initiatives Convert outcomes into verified reviews and success stories. What We're Looking For 5+ years in Customer Success, Partner Management, or SaaS Growth (GoHighLevel experience a plus). Experience building scalable partner programs or ecosystem revenue models. Excellent relationship management, communication, and operational design skills. Entrepreneurial mindset with a proven ability to build systems from the ground up. Key KPIs: ARR from partner channels #1 Ratings on G2 and Capterra in all the relevant ClinicMind Platform categories Must Have Must have stable internet connection minimum of 25 MBPS Must have a mobile data plan as a backup Must be comfortable working the US business hours (EST) Must own a PC or laptop with at least 16 GB of memory Why Join ClinicMind You'll be building one of the most transformative growth engines in healthcare tech - where client outcomes become the foundation of expansion. If you're energized by building, scaling, and celebrating success stories that drive real impact, we want to hear from you. Apply now and help shape the next chapter of ClinicMind's growth.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Customer Success, Commercial Success, Distinctive Expertise and Focus on People: Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals Deliver on budget, owning revenue, profit/loss, and growth objectives Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth.Increase utilization and billability of resources assigned to their account Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent Act as a steward of the Kyndryl culture Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. But this position is about more than just maintaining the status quo. As a Customer Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive. You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer. Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Not only will you lead one or more Portfolio or Strategic accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights. You're not just an expert in our industry-you're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market. As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation. If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management - then we can't wait to meet you. Join our team and let's make remarkable things happen together. We are seeking highly skilled and experienced Customer Partners to join our team. The ideal candidates will have a proven track record of success of specializing in the Consumer/Retail Industry. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills and Experience 10+ years of experience managing sales process end-to-end 5+ years of experience running account P&L $10M+ Must have significant expertise in the Retail/Consumer industry Deep knowledge of business and technology trends and industry best practices Proven experience with revenue growth, cost, profitability, trends, and risks Open minded and empathetic approach in relationships with customers May be required to travel up to 50% New York Metro area Preferred Skills and Experience Bachelor's degree or master's degree Sales experience in technical solutions Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us' during the application process, select ‘Employee Referral' and enter your contact's Kyndryl email address.

Job DescriptionAssociate Director, Manufacturing OperationsAllendale, NJ Lynkx Staffing LLC specializes in placing talented professionals in the Biotechnology, Pharmaceutical and Medical Devices industries in New Jersey. The Associate Director, Manufacturing Operations is responsible for efficient utilization of Operations resources to meet customer demand. This role will be responsible for maintaining and overseeing the site Operations scheduling and training capacities for a time period looking ahead to the next 3-6 months. The Associate Director, Manufacturing Operations will understand upcoming needs and constraints and help drive strategy accordingly. This includes the management of all Operations scheduling, training and compliance resources. The Associate Director, Manufacturing Operations is also responsible for assessing the needs of the company to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible. This role will also drive individual and team development to ensure a prepared and empowered workforce to become the provider of choice for the industry. Meeting client process demands through planning, scheduling, manufacture and delivery of clinical cell therapy products according to established procedures, regulations and contracts Looking out 3-6 months to ensure capacity and availability of resources (room/equipment/staff) to perform clinical manufacture for processing needs Manages all training and compliance activities in the Operations organization Responsible for creating, enforcing and measuring Operator training schedules in order to ensure that all production schedules can be carried out Creates and maintains a process to ensure that personnel schedules are being accurately and fairly assigned to all Associates Supporting and driving special long-term projects and identified and assigned by the PPU Head Responsible for creating maintaining and communicating all Operations based KPI's Ensuring department staff compliance with corporate and site-specific HR policies, safety, and business policies and practices Approving job specific curriculum for the training and professional development of department staff Responsible for streamlining the batch record review process Responsible to understand the profit and loss for the PPU's as well as all related documentation, and how these items impact Operations Driving continuous improvement Liaison with support groups for short- and medium-term needs - Supply Chain, Training, Quality Systems, Quality Assurance, Quality Control, and others Set team expectations and goals and assists in delivering the business direction for the PPU Aligning departmental goals, processes and resource allocation with the organizational strategy Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Direct reports: Associate Manager Training, Associate Manager, Compliance, Scheduling Associate, Quality Engineer Associates. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. REQUIREMENTS Bachelor's degree (i.e. Biology, Biotechnology, Bioengineering, Chemical Engineering). 5-10 years of cGMP environment, aseptic processing, mammalian cell culture, monoclonal antibody, cell processing, cryopreservation or similar experience. 5-10 years of leadership experience or equivalent combination of experience. Deep Understanding of cGMP and cGLP Working knowledge of financial operations and budget development Relevant IT skills (able to work with Microsoft Office and corporate scheduling system) Competencies/Candidate Profile Strong collaborative and influencing skills and ability to work well in a cross-functional, matrixed environment Flexible and able to adapt to company growth and evolving responsibilities Accountability, integrity, and strong dedication to regulatory compliance Strong business and personnel management acumen Strong emotional intelligence Ability to think strategically and tactically (detail-oriented) Strong analytical and problem-solving skills Strong written and verbal communication skills Drive to create and maintain order in a fluid, technically complex environment Continuous improvement mindset Ability to multi-task is essential Must have the ability to work in a team-oriented environment and with clients Must utilize proper personal protective equipment (PPE) when handling all human specimens, gases, corrosive chemicals, and liquid nitrogen. Environment requires gowning, hair net, safety glasses, gloves, and foot coverings.Must be capable of moving, sitting, stretching, stooping, using hands and fingers, reaching with hands and arms, talking and exchanging information, and vision sufficient to read materials.Duties, responsibilities, and activities may change at any time with or without notice

Job Description ???? Competitive Pay: Hourly rates start at $30 per hour, with higher compensation available for candidates with meaningful multi-site leadership experience. What You'll Be Doing: ✔ Lead the operational success of 2-5 dental offices across the New York Metro Area, ensuring high standards in patient care, team performance, and operational efficiency. ✔ Travel to practices at least four days per week to engage directly with office teams, support initiatives, and foster a culture of accountability and excellence. ✔ Oversee onboarding and integration for new hires, ensuring a smooth transition and alignment with company culture and expectations. ✔ Design and implement training programs that empower team members with the skills and tools needed to succeed. ✔ Provide ongoing coaching and mentorship for office managers and field teams to strengthen leadership and drive performance. ✔ Monitor patient interactions and service delivery, ensuring each location consistently delivers an exceptional patient experience. ✔ Support and guide team members through escalated situations, while reinforcing best practices in daily operations. ✔ Collaborate with senior leadership to identify inefficiencies and execute process improvements across all offices. ✔ Analyze KPIs and operational data regularly to assess performance, identify trends, and implement strategic solutions. ✔ Lead initiatives focused on continuous improvement in patient care, employee engagement, and practice growth. What We're Looking For: ✔ 5+ years of dental operations leadership experience, managing 20-50 practice locations. ✔ Demonstrated success in leading high-performing teams, coaching managers, and elevating operational outcomes. ✔ Strong analytical skills with the ability to use KPIs and data to inform decisions and track progress. ✔ Exceptional leadership and communication skills with the ability to build relationships across all levels of the organization. ✔ Availability to travel within the New York Metro Area four days per week, with a strong field presence.