Operations director jobs in Quincy, MA

📍 Boston Metro | 🕒 Full-Time, In-Person, Remote, or Hybrid Key Responsibilities & KPIs 1. Strategic & Operational Leadership Responsibilities: Partner with the CEO to define and execute Dumpling Daughter's 3-year growth plan and operational roadmap. Translate strategic goals into actionable, measurable plans with clear ownership, budgets, and KPIs. Drive continuous improvement, speed, and cost efficiency across all areas of the business. Lead monthly operations reviews and OKR tracking. KPIs: Achievement of annual growth and profitability targets % of strategic initiatives delivered on time and on budget Employee engagement >85% 2. Supply Chain & Production Management Responsibilities: Oversee sourcing, procurement, and co-manufacturing for dumplings and sauces. Manage relationships with co-packers, ingredient suppliers, and cold storage partners. Ensure food safety, quality assurance, and regulatory compliance (USDA, FDA). Implement production planning to meet demand across retail, restaurant, and DTC channels. KPIs: Cost of Goods Sold (COGS) % improvement YoY On-time, in-full (OTIF) deliveries ≥ 95% Production yield > 98% Quality incident rate < 0.5% of total units 3. Logistics, Fulfillment & Distribution Responsibilities: Lead cold chain logistics, inventory management, and fulfillment operations. Manage third-party logistics (3PLs) for retail and e-commerce distribution. Optimize warehouse operations to balance inventory turns and freshness. Build reliable, scalable systems for regional and national distribution. KPIs: Fulfillment accuracy ≥ 99% Inventory turnover 8-10x per year Freight cost per unit (target reduction YoY) Average delivery time (target improvement YoY) 4. Commercial Operations & Launch Readiness Responsibilities: Partner with Sales and Marketing to operationalize product launches and new retail expansion. Ensure production, packaging, and logistics readiness for new SKUs or new channels. Collaborate on demand forecasting, pricing, and inventory optimization. Support expansion into new regions, retailers, and foodservice partners. KPIs: Product launch on-time rate ≥ 95% Forecast accuracy ≥ 85% Out-of-stock rate < 3% across SKUs Gross margin improvement YoY 5. Financial & Performance Management Responsibilities: Build and manage annual operating budget; drive cost discipline and operational efficiency. Partner with Finance to manage working capital, cash flow, and inventory economics. Monitor key metrics through dashboards and operational reporting. Identify and execute cost reduction and margin improvement initiatives. KPIs: Gross margin % (target improvement YoY) EBITDA margin growth YoY Cash conversion cycle improvement Operational expense ratio (OpEx as % of revenue) 6. Team Leadership & Culture Responsibilities: Build and lead a high-performing operations team spanning supply chain, QA, and logistics. Hire, coach, and develop talent; establish clear accountability and growth paths. Reinforce Dumpling Daughter's culture of quality, authenticity, and teamwork. Champion diversity, inclusion, and a positive, collaborative environment. KPIs: Team retention ≥ 90% Employee engagement ≥ 85% Leadership succession & internal promotion rate ≥ 20% 7. Systems, Compliance & Continuous Improvement Responsibilities: Implement systems (ERP/MRP, inventory, QA) to scale operations and improve visibility. Ensure full compliance with all regulatory, labeling, and food safety requirements. Drive automation, process simplification, and waste reduction. Lead sustainability and responsible sourcing initiatives. KPIs: Audit/compliance success rate 100% Reduction in manual processes ≥ 20% YoY Waste reduction % of output ERP utilization rate ≥ 90% Qualifications 10+ years of experience in food manufacturing, CPG, or FMCG operations, ideally including frozen or refrigerated foods. Proven success scaling supply chain and production in a high-growth food brand. Experience managing co-packers, 3PLs, and cold chain logistics. Deep understanding of food safety, quality, and compliance (FDA/USDA). Strong financial and analytical skills; P&L ownership preferred. Entrepreneurial mindset, hands-on leadership style, and collaborative approach. Bachelor's degree required; MBA or equivalent experience preferred. Why Join Dumpling Daughter Join a beloved, mission-driven food brand entering its next phase of national growth. Opportunity to build systems, teams, and scale from the ground up. Competitive compensation, including equity participation. Be part of a company that blends family values, cultural authenticity, and commercial ambition. How to Apply: Send your resume and a cover letter to ****************************

Commerce Practice Managing Director | Digital Consultancy | $300k TC | Remote (Northeast Area) Role: Commerce Practice Managing Director Salary: $250,000 - $300,000 + Benefits Overview • We're looking for a visionary leader to establish, scale, and drive our Commerce practice within a rapidly growing digital experience consultancy. This role is pivotal in shaping strategy, delivering measurable client success, and positioning our team as a recognized leader in digital commerce transformation. • The ideal candidate brings deep expertise in ecommerce platforms, omnichannel experiences, and digital customer engagement-combined with exceptional leadership, financial acumen, and business development skills. What You'll Do Strategic Leadership • Define and execute a long-term vision for the Commerce practice aligned with company growth objectives. • Champion thought leadership in ecommerce, digital retail, and omnichannel experiences. • Expand market share and strengthen our position in digital commerce solutions. Financial Ownership • Manage full P&L responsibility, including revenue, profitability, and forecasting. • Optimize resourcing, utilization, and operational controls for predictable outcomes. Business Development • Partner with sales and account teams to identify and win new opportunities. • Build lasting client relationships, driving growth and upsell initiatives. • Shape offerings through market and competitor insights; develop strategic technology partnerships. Team Building & Capability Development • Recruit, mentor, and lead a high-performing team of strategists, architects, and delivery experts. • Invest in emerging technologies and best practices to keep the team ahead of the curve. • Foster a culture of innovation and continuous learning. Client Success & Quality • Deliver transformative commerce solutions that achieve measurable business impact. • Serve as a trusted advisor, influencing client digital commerce strategies. • Drive client satisfaction, retention, and delivery excellence. Cross-Practice Collaboration • Work with other practice leaders to deliver integrated solutions. • Champion initiatives that create added value for clients and accelerate growth. What You Bring • 10+ years in digital commerce with proven success leading a commerce-focused practice in an agency, consultancy, or tech services firm. • Expertise in platforms like Shopify Plus, BigCommerce, Adobe Commerce, Salesforce Commerce Cloud, and related ecosystems. • Strong background in digital strategy, omnichannel experience, and customer engagement. • Demonstrated success in P&L management, business development, and scaling accounts. • Exceptional leadership and team-building skills. • Executive presence with outstanding communication and relationship-building abilities. • Willingness to travel 30-40% for client and team engagement. • Bachelor's degree required; MBA or advanced degree preferred. Any initial questions please reach out to Sean O'Brien @ Huxley in the Boston office. ******************* | LinkedIn DM

Education and Experience: · Master's degree in Life Sciences, Health Informatics, Biostatistics or related field. · Minimum of 8-10 years of data management and/or biostatistics experience in clinical research, with at least 3 years in a leadership role. · Strong background in medical device clinical trials and understanding of FDA and ISO regulations (e.g., 21 CFR Part 11, ISO 14155). · Knowledgeable in statistical methods. · Proficiency with clinical data systems (e.g., Medidata Rave, Oracle InForm, REDCap). · Experience with device data integration and analysis. · Solid understanding of database design, data standards (e.g., CDISC), and data quality assurance. · Excellent communication, leadership, and project management skills. Skills/Competencies: · Excellent written and effective verbal communication skills. · Ability to communicate cross-functionally across the organization. · PC skills; word processing, spreadsheet, database, Internet search and utilization. · Flexible and able to work in a fast-paced environment. · Team player. · Ability to organize and judge priorities. · Excellent ability to generate and maintain accurate records.

Shirley Parsons is partnering with a leading environmental services company looking to add a Director of EHS & Transportation Services to their team. This person will be in charge of designing, executing, and overseeing initiatives and guidelines that promote a secure, healthy, and regulatory-compliant workplace across fixed work environments. This position will report directly to the Vice President of EHS and will oversee a team of environmental, health, and safety experts who work directly with business units and are strategically assigned across North America. The Role: Work closely with operations leaders to embed EHS&T priorities into workflows and decision frameworks. Maintain adherence to environmental laws and reporting obligations at the federal, state, and local levels across all operations. Create and execute EHS&T frameworks, guidelines, and initiatives customized for operational workflows and aligned with corporate objectives, compliance standards, and stakeholder expectations. Manage and coach EHS&T field staff to promote development and continuous improvement. The Candidate: Bachelor's degree in Safety Management or Occupational Health and Safety preferred. Comprehensive expertise in environmental laws, OSHA requirements, and transportation safety standards. 10+ years of safety experience and 5+ years in a managerial role. CSP or CIH would be highly desirable for this position. Ability to travel as required throughout multiple project locations across the United States.

Base Salary: $145K-$215K USD + Bonus | Full-Time | Remote A fast-growing, clinical-stage biotech is redefining treatment paradigms with cutting-edge bispecific antibody therapies for immune and inflammatory disorders. Backed by strong investors and powered by a lean, agile team, this company is on a mission to deliver transformative biologics for patients with complex immune-mediated conditions. Be part of a team where innovation meets purpose-and help shape the next generation of therapies. Key Responsibilities Lead and oversee global Phase I-III clinical trials across immunology and inflammatory indications. Manage CROs and specialty vendors, ensuring adherence to GCP, ICH, and regulatory standards. Own budgets, timelines, and risk mitigation plans for all clinical programs. Collaborate cross-functionally with Clinical Development, Regulatory, Data Management, and Quality teams. Drive inspection readiness and ensure audit preparedness. Qualifications Minimum 8 years of clinical operations experience in biotech/pharma, including 3+ years in a leadership role. Proven track record managing global trials and CROs. Strong knowledge of GCP, ICH, and regulatory requirements. Immunology or inflammatory disorder experience preferred. If you or someone you know fits this experience and shows interest, we'd love to speak with you!

Seeking an experienced Director-level leader to oversee Healthcare Technology Management operations in a major hospital environment. This role manages biomedical and imaging services, ensures regulatory compliance, leads a technical team, drives capital planning, and partners with hospital leadership to maintain safe, reliable clinical technology. Key Responsibilities Lead and develop clinical engineering and technical staff. Oversee biomedical and imaging equipment maintenance, repair, and lifecycle planning. Ensure compliance with CIHQ, DNV, TJC, and other regulatory standards. Manage purchasing, vendor contracts, subcontracts, and financial planning. Drive capital planning, project management, and technology assessments. Maintain strong relationships with hospital leadership and clinical departments. Improve operational performance, workflow efficiency, and service quality. Identify growth opportunities and support expansion of service capabilities. Required Qualifications Bachelor's degree or equivalent experience. 5+ years managing biomedical and imaging services within a large healthcare system. 5+ years of experience in maintenance and repair of clinical devices. Strong working knowledge of CIHQ, DNV, and TJC regulatory requirements. Proven financial acumen and experience managing budgets and operational planning. Demonstrated success leading high-performing technical teams. Strong communication and executive-level stakeholder management skills. Preferred Experience Experience in multi-site hospital HTM environments. Background in vendor management, contract negotiation, and capital project execution. Track record of operational improvement and process optimization. Summary The Director oversees all clinical engineering functions for the hospital, ensuring the safety, reliability, and performance of medical technology. This includes full accountability for operations, financial performance, regulatory compliance, team leadership, and client relationship management.

Job Title: Executive Vice President of Operations Salary: $150,000-$165,000 + BONUS Skills: Short Term Rental Experience, Willingness to Travel, Abscence of Ego, Super Process Driven, PropCo, OpCo About the Hospitality Company / The Opportunity: Step into a high-impact executive leadership role with a dynamic company at the forefront of the hospitality industry. Specializing in luxury short-term rentals and group travel experiences across premier destinations, this organization combines the warmth of hospitality with innovative, data-driven operational strategies. This opportunity offers you the chance to architect and scale sophisticated operational systems, make significant P&L improvements, and help redefine the standards for group accommodation-all while leading a geographically distributed, high-performing team in a rapidly growing sector. Responsibilities: Shape and execute operational strategy across all business divisions, including property operations, company operations, new property installations, and procurement. Architect scalable processes and systems that optimize operational efficiency and drive measurable improvements in profitability across multiple markets. Oversee and develop regional and functional leaders while cultivating a culture of operational excellence within both PropCo and OpCo entities. Lead centralized purchasing and supply chain functions to ensure cost-effective procurement and strong vendor relationships nationally. Manage budgets, oversee P&L performance, and implement effective cost control strategies to ensure sustainable growth. Champion speed-to-market initiatives and process improvements to support company expansion in new and existing markets. Preserve high guest experience standards and brand consistency across all properties and operational activities. Travel up to 25-30% to key markets and properties, providing executive oversight and leadership presence. Must-Have Skills: 10+ years of operations leadership, with at least 5 years at the executive or senior level in hospitality, property management, or real estate operations. Proven experience designing and implementing operational systems in multi-market environments. Strong expertise in P&L management, budget development, and rigorous cost control. Successful track record leading large, multi-disciplinary teams and managing large-scale organizational change. Bachelor's degree required; MBA or equivalent leadership training strongly preferred. Background in centralized purchasing, procurement, or supply chain management across diverse vendors. Outstanding interpersonal and written communication skills, with the ability to influence executive stakeholders. Willingness and ability to travel up to 25-30% nationally. Nice-to-Have Skills: Specific experience in luxury short-term rental or group hospitality operations. Strong familiarity with both PropCo and OpCo business models and operations. MBA or advanced degree in a relevant field. Technological fluency, including experience with hospitality tech platforms and data-driven decision making. Abscence of ego and a collaborative, team-focused leadership style. Demonstrated ability to thrive in a fast-paced, scaling environment.

Brown & Brown is seeking a Senior Director of Client Engagement to join our National Pharmacy Team. In this client-facing leadership role, you'll partner with large-market employer clients to deliver innovative pharmacy benefit strategies and drive measurable outcomes. This role is a hybrid role to work with our office in Southborough, MA. What You'll Do ✔ Lead strategic discussions and develop client presentations ✔ Manage PBM implementations and benefit changes ✔ Oversee RFPs, procurement, and contract negotiations ✔ Collaborate with clinicians, analysts, and actuaries ✔ Provide technical expertise and mentor team members ✔ Analyze pharmacy spend and cost drivers using advanced tools What We're Looking For ✅ Bachelor's degree in healthcare, business, or finance ✅ 10+ years in pharmacy benefit consulting or PBM ✅ Strong analytical, financial modeling, and Excel skills ✅ Exceptional communication and client relationship skills ✅ Local to Southborough, MA (with up to 10% travel) Preferred: Registered pharmacist, experience with Tableau, familiarity with medical and pharmacy data. 💰 Compensation: $200,000-$300,000 annually + comprehensive benefits

The Senior Director, Pharmacovigilance Sciences provides strategic leadership and scientific oversight for safety data analysis across both investigational and marketed products. This role leads a high-performing PV Sciences team responsible for core safety surveillance activities, regulatory safety deliverables, and cross-functional safety support throughout the product lifecycle. The ideal candidate excels both independently and collaboratively and brings deep expertise in safety science, signal management, regulatory documentation, and team leadership. Key Responsibilities Portfolio Safety Leadership Oversee all PV Sciences deliverables across the company's development and commercial portfolio. Ensure compliance and scientific rigor across the full spectrum of PV Sciences activities, including: Signal detection, evaluation, and management Preparation and review of aggregate reports (e.g., DSURs, PADERs, PBRERs) Development and maintenance of Risk Management Plans, including risk minimization measures Ongoing literature surveillance Safety governance meeting preparation, documentation, and follow-up Responses to safety-related regulatory queries Safety contributions to core documents (IB/RSIs, CCDS/labels, ICFs, etc.) Safety analyses for major regulatory filings (e.g., NDA, MAA) Preparation for and participation in audits and inspections Strategic Leadership & Team Management Define strategic direction for the PV Sciences function, aligning with organizational goals and evolving safety priorities. Lead, mentor, and develop a team of PV Scientists, fostering scientific excellence and professional growth. Drive talent recruitment, workforce planning, and performance management. Collaborate closely with Clinical Development, Regulatory Affairs, Quality, Medical Affairs, and other stakeholders to ensure integrated and proactive safety oversight. Lead process and systems improvements, including conducting impact assessments and driving innovation within safety science. Ensure adequate training and ongoing professional development for direct and indirect reports. Contribute to additional cross-functional initiatives as required. Qualifications Required PhD or equivalent with 10+ years of pharmacovigilance experience; OR Bachelor's/Master's with 15+ years of experience in a PV Scientist role. Demonstrated expertise in medical and scientific data evaluation across both clinical trials and post-marketing settings. Exceptional verbal and written communication skills, including the ability to present to and influence senior leadership. Strong critical-thinking skills with meticulous attention to detail and the ability to prioritize effectively. Advanced knowledge of global pharmacovigilance regulations, drug development processes, and safety reporting requirements. Proven experience preparing and reviewing regulatory safety documentation, including NDAs/MAAs and Risk Management Plans. Experience serving as a subject matter expert during audits and inspections. Preferred Experience in oncology therapeutic areas. Proficiency with PV databases and coding dictionaries (e.g., MedDRA). Advanced skills with Microsoft Office and safety systems such as Argus. Benefits Competitive compensation package and annual bonus opportunity. Comprehensive benefits including medical, dental, and vision coverage; retirement plan with employer match; and additional wellness offerings. Generous parental leave and family planning benefits. A collaborative culture with strong support for personal and professional development.

We are partnered with a commercial-stage Biopharmaceutical company who is looking to bring on a Compliance Business Partner at the Senior Director level. This position offers a unique opportunity to shape compliance strategy within a dynamic, growth-oriented environment, partnering closely with senior leadership and stakeholders. Key Responsibilities: Oversee and manage day-to-day commercialization efforts while ensuring adherence to applicable laws, regulations, and industry standards. Develop, implement, and maintain compliance policies, procedures, and training programs to guide organizational operations. Serve as the primary compliance advisor for business teams, providing risk identification and mitigation strategies for initiatives involving healthcare professionals, patients, and advocacy groups. Provide compliance oversight for programs such as speaker engagements, sponsorships, grants, and other healthcare-related interactions. Support transparency reporting, drug price reporting, internal investigations, and access to compliance tools including risk assessments and vendor due diligence. Qualifications: 8+ years of pharmaceutical compliance, audit, or related experience; B.A./B.S. required, advanced degree (MBA/JD) preferred. Strong knowledge of U.S. and global compliance laws, including anti-kickback statutes, transparency reporting, and industry guidelines (OIG, PhRMA). Experience with compliance audits, monitoring, and global transparency reporting; CHC or PMP certification is a plus.

Director of Operations & Integrator (Track) Full Time In Office Warwick, RI The Slocum Home Team is growing fast. We're a third-generation Rhode Island real estate team, and we're looking for a high-level operator to help us scale from 285 transactions to 300, 400, 500, and beyond. If you love building systems, tightening operations, aligning teams, and running a business with clarity and speed, this is the role. You'll partner with the Team Leader (Visionary) and Sales Manager to run the operational side of the company. You'll lead systems, processes, onboarding, training, reporting, and cross-department alignment. You'll build structure. You'll remove friction. You'll turn ideas into action. This role starts as Director of Operations and with potential to grow into our Integrator seat. What You'll Do: Run the operational engine of the company Build and maintain SOPs, checklists, and systems Lead our tech stack (FUB, SISU, Skyslope, Google Workspace, Ruuster, Fello, Skool, etc.) Own onboarding and training systems Manage scorecards, dashboards, and reporting Oversee cross-department alignment with Sales, Marketing, ISA, Finance, and TCs Lead our EOS tools (L10s, Scorecard, Rocks, Accountability Chart, IDS) Ensure data accuracy across all systems Drive operational efficiency and consistency Help run internal communication, weekly updates, and cascades Oversee compliance and documentation Support culture and client events Lead the Operations Coordinator and support department heads Use AI, automations, and workflows to streamline execution Improve processes across the business every quarter Who You Are: Highly organized Detail obsessive Tech savvy and curious Comfortable adopting new tools, including AI Calm under pressure Strong communicator Forward thinker Accountable Process oriented Loves operations as much as others love selling Comfortable leading departments Thrives in a high-growth environment Loves building structure and solving problems You aren't afraid of AI. You use it to work smarter and faster. You raise the standard in every room. Must-Have Experience: Operations leadership in real estate or another high-volume, system-heavy environment Confidence working with tech systems and automations Project management Hiring, onboarding, and training support Building or improving processes Leading cross-functional teams Running meetings or operational rhythms Strong written and verbal communication skills Bonus points for Monday.com, Airtable, Zapier, Make, APIs, or dashboard experience. What Success Looks Like: Clean systems Accurate data Smooth onboarding Predictable reporting Aligned departments Reduced friction Agents who feel supported A company that runs faster and smarter every quarter Why Join Us: We're a third-generation team with deep Rhode Island roots We're aligned with the largest independent brokerage in the country We have a clear vision, a strong culture, and a serious growth plan You'll help shape the future of a legacy brand Integrator Path Compensation: As you grow into the Integrator seat, total compensation typically increases to: $120K-$150K+ OTE based on leadership capacity and impact on company performance. Benefits: Health insurance Paid time off Parental leave Professional development assistance Retirement plan Education: Bachelor's (Preferred) Experience: Operations: 2 years (Required) Ability to Commute: East Greenwich, RI 02818 (Required) Work Location: In person

Growing company Milford is seeking an Operations Manager. The Operations Manager is a dynamic, hands-on and highly visual leadership position responsible for Production, Purchasing, Warehouse, Facilities & Maintenance, Wastewater, Safety and Continuous Improvement. Strong communication with other departments such as HR, Quality, Process Engineering, Finance, and Sales is crucial to align resources and activities to meet customer satisfaction. The Operations Manager is responsible for achieving manufacturing standards such as product yields, uptime, productivity, and utilization rates. This role is responsible for ensuring that the company has right-sized operations including all aspects of equipment, facility, and labor capacity for projected sales volumes. The position comes with a room for career growth, a competitive salary, bonus potential, and a comprehensive benefits package. Join a company invested in your career and apply today, we'd love to meet you! Role and Responsibilities: Promote the Safety-First principle with employees. Participate as an active member of the Safety Committee and conduct floor walks/audits periodically to de-risk operations. Own and execute production activities to obtain on-time deliveries to customers. Adjust schedules and/or priorities as necessary to meet established goals. Provides leadership and coaching to subordinates to drive, develop, and nurture a culture of planning, responsibility, and accountability to achieve overall business goals. Provide manufacturing leadership for capacity creation, productivity improvement, and process capability enhancements. Demonstrate leadership in achieving results through continuous improvement initiatives, preventative/predictive maintenance, and other similar proactive programs. Responsible for tracking and reporting site metrics - identification of trends, publishing results, and interacting with business leadership on site performance (strengths and improvement opportunities) Visible Leadership including participation in daily team communications, performance reviews, and engagement with employees on the manufacturing floor 40% or more of his/her time. Collaborate across business functions (HR, Quality, Engineering, Finance, and Sales) to achieve site and business objectives. Facilitate strong communications across functions for an understanding of site activities and needs. Skills and Qualifications: Bachelor's degree in Business, Manufacturing, Engineering, or Science, preferred Minimum 8 years of progressive experience in Manufacturing/Operations with proven results demonstrating bottom-line performance impact. Must have prior industry experience leading manufacturing operations and personnel. Wastewater & Chemical manufacturing experience a plus. Continuous improvement mindset required, and kaizen experience is a plus Highly organized and plans ahead Excellent leadership, management, and motivational skills Strong communication and interpersonal skills Proven experience creating and maintaining department budgets Advanced computer skills including proficiency in Microsoft Excel, Word, and PowerPoint Experience utilizing an ERP/MRP system. Acumatica experience a plus. Refined time management skills, including the capability of working under pressure to meet deadlines Physical Requirements: Work will be performed primarily in a manufacturing environment Requires sufficient personal mobility and physical reflexes May require extended periods of standing or sitting Ability to lift to (50 pounds) Pushing, pulling, bending, twisting, and lifting may be required Reasonable accommodations may be made for individuals with disabilities

About the role SiPhox fulfillment is the backbone of our customer experience. You'll own day-to-day kit assembly, inventory, and shipping while building the systems that let us scale with speed and precision, keeping our customers 100% satisfied. What we're looking for A meticulous, high-drive operator who treats inventory accuracy, yield, and on-time shipments as non-negotiables, and is comfortable enforcing standards. Type-A, control-oriented, neurotic attention to detail. Responsibilities Inventory, Forecasting & Yield Run strict inventory control for all SKUs (kits, components, packaging). Maintain >98% inventory accuracy. Build demand and supply forecasts (12-24 week horizon). Translate forecasts into purchase plans and safety stock levels. Track on-time, in-full performance and keep aging orders near zero. Supplier & Cost Management Source, vet, and qualify high-quality suppliers for components, packaging, and logistics. Negotiate pricing, MOQs, and terms; prevent single-points-of-failure with dual sourcing. Manage the budget for COGS and OPEX; drive cost per kit down without sacrificing quality. Fulfillment, Logistics & SLA Enforce our SLA: every order ships within 1 business day. Coordinate inbound & outbound freight, 3PLs, and parcel carriers; resolve exceptions in real time. Quality Assurance & Compliance Stand up a robust QA system across incoming, in-process, and final inspections. Define sampling plans, acceptance criteria, and stop-ship triggers. Champion Good Documentation Practices; align workflows with ISO 13485-style rigor. SOPs, Training & Safety Write crystal-clear SOPs for kit assembly, fulfillment, inventory, and QC checks. Build role-based training, workstation standards, and audit checklists. Maintain a tidy, safe floor, calibrated equipment, and compliant handling. Software & Automation Partner with software engineering to build & optimize internal tools for fulfillment, assembly, inventory, and forecasting. Define requirements, write user stories, and own user acceptance testing. Work with & automate integrated barcode scanning, camera streaming for QA, lot/expiry capture, and real-time dashboards. Evaluate/implement WMS; ensure clean and reliable data. Success metrics you'll own SLA hit rate: ≥99% of orders shipped within 1 business day Inventory accuracy: ≥98% (cycle-count verified) First-pass yield (FPY): ≥99% for standard kits Forecast error (MAPE): improving quarter-over-quarter COGS per kit: tracked and trending down with quality intact Basic qualifications 3+ years in operations/supply chain/fulfillment. Proven ownership of inventory systems and aggressive ship-speed SLAs. Strong analytical toolkit: spreadsheets, dashboards, and KPI-driven decision-making. Supplier sourcing and budget management experience. Exceptional attention to detail and process discipline; writes and enforces SOPs. Comfortable working in a fast-moving, hands-on environment. Nice to have Experience with WMS implementation, barcode systems, and label/scan/print workflows. Strong scripting (Python/React) ability for lightweight automation and analytics. 3PL management and cold-chain shipping experience. How we work Ownership, precision, and speed. You'll have end-to-end control of fulfillment so kits ship on time and quality never slips. In-person, hands-on. Onsite in Burlington, MA to walk the floor, fix bottlenecks fast, and collaborate tightly with engineering and ops. Benefits Competitive salary + stock options Medical, dental, and vision coverage Membership to Lifetime Gym 401(k) Weekly company-wide lunches

We are working with a $30M commercial furniture manufacturer in the NE to help them find an Operations Manager to oversee an 80-person, 100,000sq ft plant. They are looking for a strong people leader to focus on quality and safety and to work in a trade-focused, low-tech manufacturing environment. It's the first shift, Mon-Fri, and the role reports directly to the CEO and owner of the company. Compensation is likely to land in the low to mid 100K range, predicated on background and experience! What You'll Do Oversee 80 individuals on the floor Maintain safety and quality standards Oversee productivity and overall efficiency What You'll Need 5+ years of experience in a similar role Supervisory experience preferred

A biotechnology company based in Boston, MA, is seeking a Director, Global Patient Advocacy. This role involves developing advocacy strategies, engaging with patient advocacy organizations, and ensuring alignment with internal teams. Candidates should hold a BS/BA degree and have over 10 years of relevant experience in the pharma or biotech industry. This position emphasizes building relationships and driving patient-centric initiatives. #J-18808-Ljbffr

The Opportunity: Contribute To The Growth Of Your Career. Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. This is a role that requires a hands-on and agile approach to learning new skills and keeping up with technology. 3rd Shift Position (11pm-7am) 5 day schedule/7 day availability The main duties to be completed within the role of GIS SOC Operator include but not limited to the following: Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities Responsible for all control room operations, including CCTV review. Ensure that all incidents are dealt with, logged and communicated in accordance with procedures Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers Support major incident command, control and crisis management and provide recommendations. Knowledge of how to use security and fire alarm systems Must be able to be contacted while on shift Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs Qualifications: Bachelor's degree or 1-4 years of experience in lieu of degree working experience with Incident Management and Change Management Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously. Troubleshooting experience Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander Accountability and Trust Unquestionable integrity and ethic

Warehouse Operations Manager Weymouth, MA | Full-Time | On-Site DLP Industries is a leading distributor of maintenance, repair, and operations products in New England. We recently expanded into a larger warehouse in Weymouth, MA and are looking for an Warehouse Operations Manager to help streamline operations and support our continued growth. What You'll Do: Oversee daily warehouse operations Manage inventory accuracy and stock levels Expedite order fulfillment process Coordinate purchasing and supplier interactions Handle shipping and receiving Assist with local deliveries as needed What We're Looking For: Experience with fasteners, hardware, or MRO products (strong plus) Background in warehouse operations, logistics, and inventory control Strong organizational and time-management skills Clear written and verbal communication If you're looking to make a real impact at a growing company, and want the opportunity to grow your career into strategic roles, we'd love to hear from you.

Foundry is a global digital media company specializing in technology marketing solutions. Formerly IDG Communications, Foundry leverages proprietary data, premium content, and martech solutions to connect technology buyers with leading brands. With a portfolio of trusted IT publications and demand-generation tools, Foundry drives informed purchasing decisions for businesses worldwide. Backed by Regent, Foundry is rapidly expanding its global reach through innovation and strategic growth. Position Summary The Director of Customer Success Operations leads the processes, systems, and analytics that power Foundry's CS organization. They streamline workflows for renewals, onboarding, and customer feedback, while managing and developing the CS Ops team to enable frontline CSMs. This role owns reporting and insights, turning customer health and performance data into actionable strategies that improve efficiency, drive retention and growth, and align CS efforts with business goals. By linking operational performance to financial outcomes, the Director ensures Customer Success contributes directly to revenue, profitability, and long-term customer value. Responsibilities The successful candidate will be expected to: Build and optimize CS processes: Design and implement scalable workflows that streamline renewals, onboarding, lifecycle management, and customer feedback. Lead and develop the CS Ops team: Manage, mentor, and coach operations staff, ensuring alignment with CS priorities and professional growth. Own systems and tools: Oversee CS technology platforms (HubSpot, Boostr, D365, Monday.com), ensuring adoption, integration, and continuous improvement. Deliver reporting and insights: Develop dashboards and reporting frameworks that measure customer health, retention, expansion, and CS ROI. Enable the frontline team: Provide CSMs and Directors with playbooks, data, and operational support to drive customer outcomes and revenue growth. Monitor performance and efficiency: Track operational KPIs and financial impact, linking CS activities to revenue retention, NRR, and profitability. Partner cross-functionally: Collaborate with Sales, Product, and Operations leadership to align CS processes with revenue targets and customer outcomes. Support financial forecasting: Provide input into revenue forecasts and renewal projections, helping leadership anticipate growth and risk trends. Champion consistency at scale: Standardize processes and codify best practices to ensure customers receive a consistent, high-quality experience worldwide. Qualifications Experience & Leadership: 8-10+ years in Customer Success, Operations, or related functions, with at least 3-5 years leading CS Ops, Revenue Ops, or similar teams. Proven ability to design and scale processes, systems, and reporting that drive measurable outcomes. Industry Knowledge: Strong understanding of B2B marketing, media, and data-driven campaign delivery. Familiarity with subscription, renewal, and services business models, and experience linking CS operations to financial performance. Operational Excellence: Demonstrated expertise in building playbooks, streamlining workflows, and codifying best practices that improve efficiency and customer experience. Financial Acumen: Ability to connect operational performance to business results, including retention, NRR, profitability, and forecasting. Skilled at building financial models and presenting CS ROI to leadership. Technical & Tools Proficiency: Advanced knowledge of CRM and marketing platforms (HubSpot, Boostr, D365, Salesforce, Monday.com) and data visualization/reporting tools. Strong Microsoft Excel/PowerPoint/Office skills. Analytical Skills: Strong data-driven mindset with the ability to design and interpret dashboards, customer health metrics, and performance KPIs to guide strategy. Collaboration: Track record of partnering effectively with Sales, Product, Marketing, and Operations to align customer and business goals. Education: Bachelor's degree required; MBA or advanced degree in business, operations, or related field preferred.

Job DescriptionThe Elevator Pitch Imagine the world you can help us build-one that leverages cutting-edge technology and innovative thinking to realize our vision of safer places to live, work, learn, and play. We are looking for a few more great minds to join our team as we continue to grow the world's leading AI-enabled weapons detection company. If you join Evolv in this newly created position as our Director of Contract Manufacturing Operations, you will lead our outsourced manufacturing strategy and execution. You will work cross-functionally to ensure our contract manufacturing partners deliver high-quality products on time and at scale. As Evolv's manufacturing operations lead, you will drive operational excellence, supplier performance, and production readiness while building a scalable manufacturing infrastructure. What does success in the role look like? Execute and manage Evolv's contract manufacturing strategy that supports scalability and cost-effectiveness. Specific responsibilities include product cost, manufacturing variances, inventory management, Within the first 30 days you will: Establish relationships with key internal stakeholders (Engineering, Quality, Supply Chain, Finance, Legal) and contract manufacturing partners. Conduct a comprehensive assessment of current outsourced manufacturing operations, identifying immediate risks and opportunities. Define initial KPIs for supplier performance, production efficiency, and cost metrics. Begin development of a scalable manufacturing operations roadmap aligned with company growth goals. Gain proficiency in internal systems including Salesforce, Arena PLM, and NetSuite. Within 90 days you will: Implement a supplier performance dashboard with real-time metrics (e.g., on-time delivery rate, defect rate, throughput). Launch a pilot continuous improvement initiative with at least one contract manufacturer, targeting a 5-10% efficiency gain. Finalize and begin executing a cost-down strategy with measurable targets (e.g., reduce product cost by 3-5% over 6 months). Align production planning processes with demand forecasts to ensure 95%+ production continuity. Establish a cross-functional cadence for reporting operational performance to executive leadership. Within the first 12 months you will: Achieve a sustained 98%+ on-time delivery rate across all contract manufacturing partners. Reduce manufacturing variances and inventory discrepancies by at least 15% through process optimization. Fully integrate manufacturing operations with Salesforce, Arena PLM, and NetSuite for end-to-end visibility. Build and lead a high-performing team (production planning, test engineering, repair/refurbishment) with clear roles and development plans. Launch a formal risk management program that proactively mitigates production disruptions, with quarterly risk assessments. Support at least one successful new product introduction with a seamless production ramp-up and zero major delays. Deliver quarterly executive reports with actionable insights and progress against strategic manufacturing goals. The Work: What type of work will you be doing? As Evolv's first Contract Manufacturing Operations lead, you will have the opportunity to define and build the outsourced manufacturing function from the ground up. This role is both strategic and hands-on, requiring a balance of long-term planning and day-to-day execution. Strategic & Operational Leadership Develop and execute a scalable outsourced manufacturing strategy aligned with company growth. Lead cross-functional initiatives to improve supplier performance and production readiness. Translate business goals into actionable manufacturing roadmaps and KPIs. Balance long-term strategic planning with hands-on operational execution. Work closely with internal stakeholders to forecast demand and ensure production continuity. Data-Driven Decision Making Define and monitor supplier performance metrics such as on-time delivery, defect rates, and throughput. Analyze production data to identify trends, inefficiencies, and cost-saving opportunities. Align production planning with demand forecasts to ensure 95%+ production continuity. Use dashboards and reporting tools to communicate performance insights to executive leadership. Technical & Systems Proficiency Gain proficiency and integrate operations with Salesforce, Arena PLM, and NetSuite for end-to-end visibility. Apply lean manufacturing and Six Sigma principles to reduce variances and optimize processes. Support new product introductions with seamless production ramp-up and zero major delays. Ensure compliance with contractual and regulatory requirements in manufacturing operations. Supplier & Partner Management Manage top-tier contract manufacturers to meet contractual obligations and performance standards. Launch and oversee continuous improvement initiatives targeting 5-10% efficiency gains. Develop and execute cost-down strategies to reduce product costs by 3-5% over six months. Conduct quarterly risk assessments and implement mitigation plans to prevent production disruptions. Compensation and Transparency Statement The base salary range for this full-time position is $160,000- $200,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate's skills, experience, education, and geographic location. In accordance with state and local pay transparency laws-including those in California, Colorado, Massachusetts, New York, New Jersey, and others-we disclose salary ranges in all job postings and provide additional information upon request. During the hiring process, your recruiter will share: The specific salary range for your preferred location A general overview of our benefits and equity offerings Insights into how compensation decisions are made, including factors that influence starting pay We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values. What is leadership like for this role? The Director of Contract Manufacturing Operations will report to Evolv's Head of Supply Chain and Procurement. The initial focus will be on building a robust outsourced manufacturing infrastructure to support rapid growth and innovation. As the company scales, the operations team may expand to include program managers, production planners, and manufacturing engineers. We offer a collaborative, mission-driven environment where innovation thrives, careers grow, and every employee plays a vital role in protecting lives through technology. Where is the role located? This role is based in our headquarters in Waltham, Massachusetts. Due to the nature of our software-enabled hardware products, this position requires daily on-site work, where the majority of our Engineering, Manufacturing, and Field and Tech Support teams are based. There is approximately 20% anticipated domestic travel required for supplier visits. Benefits At Evolv, we're on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who: Do the right thing, always; Put people first' Own it; Win together; and continue to Be bold, stay curious. Our Benefits Include: Equity as part of your total compensation package Medical, dental, and vision insurance Health Savings Account (HSA) A 401(k) plan (and 2% company match) Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind Quarterly stipend for perks and benefits that matter most to you Tuition reimbursement to support your ongoing learning and development Subscription to Calm Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics. Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at ***************************. Evolv participates in E-verify for all employees after the completion of Form I-9.