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Operations director jobs in Saint Louis, MO

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  • Regional Hospitalist Medicine Director- BJC MedicalGroup

    BJC Healthcare 4.6company rating

    Operations director job in Saint Louis, MO

    Additional Information About the Role BJC MedicalGroup is seeking a Regional Hospitalist Medical Director The Regional Hospitalist Medical Director is responsible for providing strategic, clinical, and operational leadership for hospital medicine programs across five distinct markets. In guiding the site-specific medical directors, this leader ensures the delivery of high-quality, patient-centered care, alignment with system organizational goals, and fosters collaboration among interdisciplinary teams to achieve clinical and operational excellence. This role requires dynamic leadership to develop and implement best practices, drive performance improvement, and advance the growth of hospital medicine services while adapting to the unique needs of each market within BJC East. Work Environment: This position requires frequent travel between local markets and facilities. Flexibility to adapt to diverse operational needs and market dynamics is essential. This position is a 0.8 administrative position, with the remaining 0.2 clinical FTE spread across different markets. Experience: Minimum of 5-7 years of experience in hospital medicine, with at least 3 years in a leadership or administrative role. Proven ability to manage multi-site or multi-market operations effectively. Demonstrated success in quality improvement, clinical program development, and team leadership, and change management. Experience in graduate medical education programs preferred. Skills & Competencies: Exceptional communication, negotiation, and interpersonal skills. Strong analytical and problem-solving abilities, with a focus on data-driven decision-making. Ability to balance clinical and operational responsibilities effectively. Adept at fostering collaboration across diverse teams and stakeholders. Key Responsibilities: Strategic Leadership: Develop and implement a strategic vision for hospital medicine services across the assigned markets. Collaborate with executive leadership (BJCMG and HSO-specific) to align hospital medicine goals with broader organizational objectives. Identify opportunities for service line growth, market expansion, and program development. Oversee integration of innovative care models, including telemedicine and other technologies. Clinical Oversight: Ensure clinical excellence and adherence to evidence-based protocols across all sites. Monitor quality metrics, patient outcomes, and performance standards, driving continuous improvement. Champion patient safety, care standardization, and best practices across the service line. Serve as a resource for complex patient care issues and clinical decision-making, in partnership with site-specific BJCMG hospital medicine medical directors and other key BJC-East leaders. Operational Management: In partnership with the Director of Hospital Medicine, oversee staffing models, provider schedules, and recruitment strategies to meet service demands. In partnership with the Director of Hospital Medicine, manage budgets, resource allocation, and financial performance for hospital medicine programs. Collaborate with market leaders and hospital administrators to address operational challenges. Ensure compliance with regulatory standards and organizational policies Team Leadership & Development: Provide mentorship and professional development opportunities for hospitalists and advanced practice providers (APPs). Foster a culture of collaboration, accountability, and engagement among providers. Act as a liaison between hospitalist teams, market leaders, and executive leadership. Performance Metrics & Reporting: Track and analyze key performance indicators (KPIs), including length of stay, readmission rates, patient satisfaction, and provider productivity. Deliver regular performance updates and strategic recommendations to senior leadership. Stakeholder Engagement: Build strong relationships with healthcare providers, hospital administrators, and community partners. Represent the hospital medicine service line in BJCMG and system-level initiatives. Advocate for resources and policies to support the hospitalist workforce and enhance patient care. For questions and further details, please reach out to Amy Taylor at ****************** Overview BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area. Since 1994, BJC Medical Group has provided access to the world's best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care. BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas. Preferred Qualifications Role Purpose The physician will provide professional medical services within the practicing Specialty to the best of physician's ability through direct patient care and spend additional time as necessary to perform other related duties such as completing medical records, providing MyChart consultations and inbasket management, conducting patient-specific education and collaborating with advanced practice providers and care team members. Responsibilities Manages the medical care of patient panel by providing or otherwise arranging for inpatient hospital care of physician's patients, either through regular hospital rounds, making arrangements with one or more hospitalist(s) or other qualified physician to provide coverage for physician's hospitalized patients consistent with Medical Staff requirements. Collaborates with patients, families, and members of the care team to ensure excellent patient care outcomes at the clinic location(s) designated by BJC and any other BJC clinical outreach location to which physician may be assigned as patient care demands. Performs and documents medical histories and physicals in the patient's medical record as required by hospital medical staff bylaws. Provides or arranges for call coverage for clinic patients and inpatient call coverage in a manner acceptable to BJC and in accordance with Medical Staff bylaws, while observing and following all BJC policies and procedures and all applicable legal, ethical and professional standards. Collaborates and teaches advanced practice providers, support staff or any care team member assigned in the care of physician's patient panel. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education Doctorate - Medicine Experience Supervisor Experience No Experience Licenses & Certifications Board Eligible or Board Certified in Practicing Specialty Licensed Physician Preferred Requirements Experience 2-5 years Benefits and Legal Statement BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
    $44k-59k yearly est. 2d ago
  • Associate Center Operations Director

    Chenmed

    Operations director job in Saint Louis, MO

    We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency. Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care. Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience. Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals. Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Spoken and written fluency in English This position requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required PAY RANGE: $83,638 - $119,482 Salary EMPLOYEE BENEFITS ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite
    $83.6k-119.5k yearly 5d ago
  • Director of Practice Operations

    Southern Orthodontic Partners

    Operations director job in Saint Louis, MO

    Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations. What You'll Do: Lead day-to-day operations, including hiring, onboarding, scheduling, financial performance, and clinical support functions. Delegate responsibilities to front-line leaders (Clinical and Admin Leaders) and foster a culture of accountability and collaboration. Partner with other SOP leaders and doctors to identify opportunities to streamline processes and scale operations. Monitor and improve patient experience, satisfaction, and overall operational performance. Coach, mentor, and develop team leaders to ensure high performance across locations. Use data and metrics to drive decisions and process improvements. Maintain focus on high-impact initiatives while keeping daily operations running smoothly. Who You Are: A strategic and operational leader with strong problem-solving skills. Experienced in practice workflows, scheduling, and optimizing patient experience. Financially savvy, comfortable managing P&L and key operational metrics. Excellent communicator with high EQ, able to influence at all levels. Adaptable, collaborative, and proactive in identifying opportunities for improvement. Passionate about coaching and empowering teams to take ownership and grow professionally. Minimum Requirements: Bachelor's degree in business, Healthcare Administration, or related field preferred, or equivalent work experience 2+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, coaching) 4+ years of relevant work experience Flexible schedule Valid driver's license Preferred Requirements: 2-3 years of experience in the dental industry, preferably orthodontics Familiarity with orthodontic practice management systems
    $57k-107k yearly est. 5d ago
  • Director, HRIS and HR Operations

    Par Health

    Operations director job in Hazelwood, MO

    The Director, HRIS and HR Operations role supports critical activities and initiatives within the Human Resources function to ensure alignment with business needs, efficient workflows and accurate data. This position is a strategic leadership role and a crucial link between HR and IT and other business units, using data and technology to drive operational effectiveness to support organizational goals. This role will report to the Chief Administration Officer (CAO) and is expected to both initiate and support operational and strategic initiatives in close partnership with the HR Leadership Team, key stakeholders across the HR department and internal business partners, as well as engagement with external consultants as required. Essential Functions Develop and execute the overall HR Operations and HRIS strategy, ensuring alignment with the organization's goals and objectives. Ensures data management for accuracy and integrity of employee data within HRIS. Ensure the security, integrity, privacy, and accuracy of all employee data through regular audits and robust governance protocols. Leads the HRIS team and HR Operations team in day-to-day administrative tasks. Drive continuous improvement initiatives to streamline administrative processes, eliminate redundancies, and enhance the overall employee experience. Generate and analyze HR metrics and reports to support strategic decision-making. Use data analytics to identify trends and opportunities for improvement. Enforce and maintain HR policies and procedures to ensure compliance with labor laws and data protection regulations. Develop and document efficient HR workflows and business processes to improve HR operations. Partner closely with HRBPs, Talent, Payroll, and IT to ensure seamless operational execution and an integrated HR technology environment Manage relationships with HR Technology vendors; oversee contract, renewals, SLA's and performance. Identify cross-functional stakeholders of projects and processes and proactively identify implications on their processes, policies, and work as a result of these projects Partner closely with HR leadership to ensure HR systems and operations evolve in support of business and people strategies. The above is intended to describe the general nature and level of work being performed by employees assigned to this role. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Minimum Requirements Education / Experience / Skills: Education: Bachelor's degree in HR or Information Systems Technology or related discipline required. Master's Preferred 10 years experience working with HRIS systems and 3 managing an HRIS team 3 years leadership experience in Human Resources Operations preferred 5 years experience in Human Resources Business Partnering role in the pharmaceutical industry preferred Experience with Workday HCM, Advanced Compensation, Benefits Security and Reporting modules Able to effectively partner with IT and non-technical customers to understand user needs and translate needs into technical process and configuration requirements. Strong leadership, management and team building skills to effectively lead cross functional project teams. Thorough understanding of and experience with the system development life cycle. Knowledge of both theoretical and practical aspects of project management. Strong problem solving/analytical skills with attention to detail and a high level of accuracy. Able to work in a dynamic organization by balancing multiple priorities. Able to work both independently and with cross-functional teams using good judgment. Proficient in Excel and managing data. Good verbal and written communication skills. Effective presentation skills for communicating the strategic story behind HR data. Expert at influencing without authority and navigating complex stakeholder environment and driving for results Organizational Relationship/Scope: This position works with and has visibility to business functional leaders and as well as collaborating with other HR members within the organization. Working Conditions: Normal office environment working conditions and the ability to travel about 10%. EEO Statement: We comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $71k-99k yearly est. 3d ago
  • Director Manufacturing Technology

    Sensient Technologies Corporation 4.9company rating

    Operations director job in Saint Louis, MO

    At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers. And we will be better with you. We are looking for a Director of Manufacturing Technology to join our Colors line of business. In this position you will play a critical role in driving the operational excellence and technological advancement of our North American manufacturing sites, including our flagship facility in St. Louis. This is an onsite role based in St. Louis, where you will engage closely with local and regional teams, as well as travel to other sites across North America as needed. What you'll do * Lead a cross-functional team of technical managers, engineers, and chemists focused on process improvement and operational performance and process support for Capital implementation. * Develop and implement scalable manufacturing process strategies for sites in St. Louis and Kingston as well as in future state adding global site responsibility. * Deliver disciplined, hands-on technical support in troubleshooting, process safety, and process engineering challenges. * Identify and lead strategic initiatives that improve production efficiency, standardize equipment, and enhance product quality. * Oversee and grow a portfolio of continuous improvement projects, including productivity initiatives and Six Sigma programs. * Guide the integration of new process technologies, including testing and commercial-scale implementation. * Support technology transfer efforts and ensure consistent execution of product launches and manufacturing procedures. What you'll bring * Bachelor's degree required, preferably in engineering or related field. * Experience in the food, pharmaceutical, or specialty chemical sectors preferred. * A minimum of 10 years of combined plant/process engineering and project management experience, preferably in the Food, Pharmaceutical or specialty chemical industry. * 5+ years of experience managing engineers/chemists or manufacturing teams preferred. * Certified Six Sigma Black Belt with proven experience applying methodologies as part of broader job responsibilities, rather than exclusive experience in a dedicated Black Belt role. * Strong organizational and communication skills and the ability to influence others across multiple businesses and functional areas globally. * Proven track record of building high-performing teams from the ground up, with a strong ability to develop, coach, lead and retain talent to achieve sustained success across complex initiatives. What you'll get * An opportunity to shape process innovation and operational strategy at a global industry leader. * A role with high visibility and impact, influencing profitability across multiple facilities. * The chance to work in a company committed to quality, safety, and continuous improvement. * A collaborative culture rooted in shared success, innovation, and respect. * A competitive compensation and benefits package aligned with your experience and impact. About Sensient: Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands. About Sensient Colors: Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products. SPONSORSHIP: Due to our inability to offer visa sponsorship, we can only consider candidates who are authorized to work in United States without the need for employment visa sponsorship. THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Sensient Technologies, and we will not be liable for any fees or obligations related to those submissions. Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA. #LI-LS1
    $94k-145k yearly est. 60d+ ago
  • Vice President, Coaching Service Delivery & Operations

    Impact Group 3.8company rating

    Operations director job in Chesterfield, MO

    IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles working in their hometown, remotely or literally, anywhere in the world. Were on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes large and small, national and global our business model emphasizes the importance of human connections. Join IMPACT Group and youll be helping others move their careers forward! Candidates must reside in the St. Louis metro area. The position is hybrid and will occasionally come in to our Chesterfield, MO office. This is a full-time, exempt position with benefits. Job Summary: The Vice President of Coaching Service Delivery and Operations is a key member of IMPACT Groups executive team and a strategic leader responsible for the profitable, scalable, and high-quality delivery of our coaching solutions across relocation, outplacement, and leadership development. This executive oversees coaching performance, delivery operations, and the teams supporting research, résumé development, quality assurance, content, and department specific training. This leader brings strong business acumen, deep analytical capability and advanced metrics driven decision making skills. With mastery of financial analysis and margin optimization, he/she ensures IMPACT Groups service delivery remains both exceptional and profitable. He/she anticipates industry shifts, influences organizational strategy and leads departmental initiatives that advance operational efficiency and innovation. Key Responsibilities: Strategic Leadership & Executive Team Participation Defines and advances a metrics-driven service delivery strategy with clear KPIs focused on user experience, profitability, quality, scalability and operational efficiency. Uses data and analytics to inform executive decision-making, resource allocation and long-term service delivery models. Provides clear, insight-based recommendations to support the companys strategic vision and future direction. Service Delivery Leadership Across Relocation, Outplacement and Leadership Development Coaching Ensures service delivery excellence for all coaching programs with a strong emphasis on measurable outcomes, service quality and profitability. Establishes and monitors KPIs related to utilization, productivity, cost-to-serve, turnaround time, and participant satisfaction. Leads coaching managers to achieve margin targets, financial performance expectations and operational goals. Operational Leadership, Profitability & Continuous Improvement Owns full P&L responsibility for service delivery, including budgeting, forecasting, pricing inputs and margin optimization. Conducts regular financial and operational reviews, leveraging Excel based models to analyze trends, variances, capacity and resource utilization. Identifies opportunities to reduce operational costs while protecting or enhancing quality and participant satisfaction. Leads continuous improvement efforts using innovation frameworks or Lean/Agile methodologies to enhance efficiency and profitability. Oversees quality metrics and ensures transparency, accountability and continuous improvement cycles across all delivery functions. Cross-Functional Partnership Works closely with sales, account management, and accounting to ensure profitable solution design, accurate scoping and cost discipline. Collaborates with IT to prioritize and implement technology enhancements that improve operational efficiency and participant experience. Team Leadership, Culture, & Talent Development Leads, develops and scales high-performing teams across service delivery and operations, emphasizing data literacy, financial acumen and accountability. Ensures training programs incorporate measurable coaching standards, productivity targets and quality expectations. Promotes a culture that values transparency, meaningful metrics and continuous feedback. Demonstrates managerial courage while balancing business needs with a people centric leadership approach. Qualifications: Bachelors degree in business, management, social/behavioral sciences or related field; Masters preferred. 8+ years of progressive leadership experience in service delivery, operations, coaching, HR consulting or professional services. Minimum 2 years at the Director or Senior Director level leading large, multi-disciplinary teams. Proven ownership of P&Ls and experience managing sizable departmental or business unit budgets. Global management experience and experience managing full-time employees, part-time employees and independent contractors. Exceptional analytical skills and advanced proficiency in Microsoft Excel (complex modeling, forecasting, pivot tables and data analysis). Demonstrated success using metrics/KPIs to drive decision-making, improve efficiency and enhance margins. Experience with financial modeling, revenue/cost analysis, and margin improvement strategies. Strong background in operational excellence, including the application of Lean, Agile, Six Sigma or related methodologies. Ability to communicate complex financial and operational insights clearly and persuasively to executive and non technical audiences. Outstanding change management skills with the ability to lead through ambiguity and fast-paced growth. Please read more about us at ***************************** At IMPACT Group, we believe that diversity drives innovationand that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between. We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team memberswhether in-office or remotecan contribute fully and thrive. Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, well partner with you to ensure a barrier-free experience. We know that people are at the heart of every successful transitionwhether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe. Powered by JazzHR PI0fadf37bf5c8-31181-39227147
    $131k-212k yearly est. 7d ago
  • Director Operations

    Advantage Sales & Marketing Dba Advantage Solutions 3.9company rating

    Operations director job in Saint Louis, MO

    Director Operations At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic & talented Director of Operations to be responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of back-office teams in support of the Business Unit. The Director, Operations leads performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem-solving and process development. Focus on defining measurable results for the organization that enables and supports outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: Responsibilities will include research, validation and optimization of operations data from due diligence during M&A, the creation of business development materials, identifying opportunities across clients and being involved in the development of new products within the division (project management, design, product testing, etc.). Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline. Establish asset management capabilities within teams. Build processes and infrastructure to enable scalable, measurable and profitable growth. Capture and manage data for teams around forecasting, financials actuals, employee retention, revenue per employee, YOY financials and operational trending and customer satisfaction. Make adjustments and optimize service quality to maximize our one-to-one consumer interactions. Qualifications: Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.) Previous experience managing 10+ direct reports; Ability to manage and develop a team of 10 or more employees, including direct and indirect reports Experience working with major retail chains, and/or experience in consumer packaged goods industry Excellent strategic thinking and process development skills Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary: The Director, Operations is responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of back-office teams in support of the Business Unit. The Director, Operations leads performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. Focus on defining measurable results for the organization that enable and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals. Essential Job Duties and Responsibilities: Strategic Leadership: Participate and contribute to all growth components of assigned division. This includes but is not limited to merger and acquisitions diligence, business development opportunities, cross team collaboration opportunities and product development. Responsibilities will include research, validation and optimization of operations data from due diligence during M&A, creation of business development materials, identifying opportunities across clients and being involved in the development of new products within the division (project management, design, product testing, etc.). Will aid in managing annual planning cycles and annual planning meeting to align with growth objectives. Tactical Leadership: Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline; lead contract management; establish asset management capabilities within teams; provide monthly support to team through forecast and client invoicing process; act as liaison between division teams and back-office functions (TA, Finance, IS&T, etc.). Operational Leadership: Build processes and infrastructure to enable scalable, measurable and profitable growth; set expectations and interface closely with all stakeholders in the division on performance against execution goals; lead, track and manage a monthly performance scorecard for each team. Capture and manage data for teams around forecasting, financials actuals, employee retention, revenue per employee, YOY financials and operational trending and customer satisfaction. Optimization: Make adjustments and optimize service quality to maximize our one-to-one consumer interactions; work closely with other business leaders (i.e. Talent Acquisition, Finance, Legal, etc) to maximize processes; identify gaps and best practices in operational support to improve overall performance. Supervisory Responsibilities: Direct Reports - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are not essential duties or functions of this job Minimum Qualifications: The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): Bachelor's Degree or equivalent experience (Preferred): Master's Degree or equivalent experience Field of Study/Area of Experience: 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.) Previous experience managing 10+ direct reports Experience working with major retail chains, and/or experience in consumer package goods industry. Skills, Knowledge and Abilities: Expert level influencing skills - ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interface Expert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measurable business results Expert level credibility skills - ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activities Excellent strategic thinking and process development skills Excellent organizational and problem-solving skills Excellent communication skills, both written and verbal Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment Team player with good people skills Ability to manage and develop a team of 10 or more employees, including direct and indirect reports Environmental & Physical Requirements: Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. Additional Information Regarding The Company Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
    $55k-99k yearly est. Auto-Apply 15d ago
  • VP Mortgage Fulfillment Operations

    Pennymac 4.7company rating

    Operations director job in Saint Louis, MO

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Vice President Mortgage Fulfillment Operations will lead our Restructure and Guideline Review team with a focus of providing support across all fulfillment channels. As the VP Mortgage Fulfillment, you will monitor workflows and queues to ensure service levels are met, develop process improvements or actively seek methods to streamline business processes and manage and set goals for a team. The VP Mortgage Fulfillment will: Operate risk management controls to ensure compliance with federal and state regulations Oversee coordination within multiple divisions and across all areas within Pennymac to ensure consistent and proper execution Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality Responsible for communicating monthly results to Management on departmental performance objectives Preform capacity and staffing planning to ensure adequate service levels are met Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Bachelor's degree in Business Administration, Finance or related field preferred, or equivalent direct industry experience Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint) Mortgage experience required Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $75,000 - $130,000 Work Model OFFICE
    $75k-130k yearly Auto-Apply 15d ago
  • Director, Customer Technical Insights

    Ensign-Bickford Industries 4.1company rating

    Operations director job in Saint Charles, MO

    This opportunity is located within our AFB International business, the global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption. Click here to learn more. Job Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals. Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points. Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success. Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support. Create and implement a talent development program to attract, develop, and retain top talent within the team. Represent the company with executive presence and credibility in customer and industry forums. Collaborate with global teams to customize strategies based on regional needs and differences. Supervisory Responsibilities Directly supervises up to 4 employees on the Customer Technical Insights team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Master's degree in food science, animal nutrition, flavor, or related field required; PhD preferred. Alternative education in chemical or food engineering considered. 10+ years of technical experience in product development, technical application, or technical services, with significant customer interaction. Knowledge, Skills and Abilities To perform this job successfully, an individual must have the following knowledge, skills and abilities: Deep technical expertise in pet food palatants, nutrition, food, or flavor. Proven analytical thinking, creativity, and superior problem-solving skills. Demonstrated ability to translate scientific knowledge into commercially relevant language. Experience building deep customer partnerships and delivering value. Exceptional executive presence, interpersonal, and leadership skills. Global experience and ability to adapt strategies to regional needs. Data-driven mindset and proficiency with advanced analytics tools. Strategic thinking and initiative. AFB International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
    $99k-119k yearly est. Auto-Apply 24d ago
  • Manager, Customer Operations

    FTL Finance

    Operations director job in Saint Charles, MO

    Since 1996, FTL Finance has specialized in financing for residential HVAC and other home improvement projects. Based in the heart of Missouri, we take pride in empowering thousands of hardworking contractors nationwide to elevate their businesses and increase sales. At FTL Finance, our mission to make home improvement easier on everyone is demonstrated in our dedicated support teams, robust digital tools, and programs to help homeowners with all types of credit. We're looking for a data detective who gets excited about spotting patterns, fixing inefficiencies, and building automations that make work easier for our people - and better for our customers. The Manager, Customer Operations will lead the managers of Customer Service, Contractor Support, and Collections. Rather than living in the daily grind, this role zooms out to see the bigger picture - studying the data, spotting patterns, and building smarter ways of working that give our teams time back and make life easier for customers and contractors alike. Success in this role means customer operations become easier to run, employees spend less time on repetitive tasks, and the business can handle growth while delivering the customer experience that defines FTL Finance's difference in the industry. Join the FTL team, where your passion for customer experience and expertise in using analytics and automation to design smarter, scalable operations will be welcomed in an environment that fosters growth, innovation, and success. Be part of a team that makes a real difference in the lives of contractors and homeowners across the nation! What You'll Do: Establish clear, measurable success metrics and reporting frameworks for all operations teams. Coach operations leaders to use data and processes to drive accountability and deliver consistent, high-quality results. Create and maintain operational dashboards that effectively track efficiency, quality metrics, and customer satisfaction. Pinpoint bottlenecks within each department's functions and workflows, implementing targeted solutions to enhance speed, accuracy, and scalability. Spearhead automation initiatives through collaborative partnerships with internal teams and external vendors. Develop and monitor clear KPIs across all teams to ensure accountability and performance visibility. Work closely with senior leadership on strategic projects that reduce operational costs while improving customer experience. Cultivate a team environment that embraces experimentation, continuous improvement, and operational excellence. What You'll Bring: 4+ years of experience in operations leadership or customer-facing team management Proven success managing managers and building high-performing, customer-focused teams Strong analytical and data-driven decision-making skills, with experience in operational reporting and KPI development Advanced analytical capabilities with Excel expertise (pivot tables, lookups, complex formulas) Proven leadership experience managing multiple programs with strong emphasis on measurement and continuous iteration Outstanding communication skills with ability to influence at all organizational levels Adaptability and resilience with commitment to continuous improvement Comfortable in a fast-paced environment where rapid testing and learning are encouraged Capacity to effectively balance strategic thinking with tactical execution in dynamic environments * Bonus if you have: Experience in home improvement, HVAC, or financial services industries Certifications in Lean, Six Sigma, or process improvement methodologies Previous experience implementing enterprise-level automation solutions Hands-on experience implementing workflow automation solutions (such as Zapier or CRM integrations) What You'll Get: A dynamic, fast-paced, fun and inclusive work environment (with always-stocked snacks and beverages!) Annual company parties and fun team events Growth and development opportunities Hybrid work arrangement (3 days in-office/2 days remote) Monthly team celebrations and luncheons Excellent offerings under our group benefit plans for medical, dental, vision, FSA, etc.! 401K plan with a company match of up to 4%! Generous Paid Time Off (PTO) plus 13 paid holidays
    $90k-123k yearly est. 60d+ ago
  • Director of Operations-St Louis, MO

    Gohealth Urgent Care-UCSF Health

    Operations director job in Saint Louis, MO

    You're more valuable than ever - And that's just how we'll make you feel. At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities. Responsible for oversight of the administrative, operational, and clinical support of all urgent care centers within assigned geography as well as the virtual care team. This role contributes to the development and implementation of strategic plans, market objectives, and initiatives designed to enhance financial performance, patient satisfaction, clinical quality, and to improve the reach of our care into the communities we serve. Develops market- wide policies, procedures, and partners with the finance team to create center and market-level budgets. Works directly with leadership, providers, central support functions, and colleagues on the partner health system side to achieve organizational objectives. JOB REQUIREMENTS Education · Bachelor's degree · Master's degree in related discipline preferred Work Experience · 5+ years of operations management experience required. · Management experience in a medical or healthcare environment required. Experience managing multiple sites preferred. Required Licenses/Certifications · Current state Driver's License Additional Knowledge, Skills and Abilities Required Ability to bring the GoHealth vision and mission to life and show team members how their work connects to them. The ability to set goals and communicate a plan of action. The skill to empower team members to deliver results. Possessing bias towards action while managing risk. · The ability to accomplish a task with concern for all the areas involved. The ability to communicate information through written and verbal means. The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Demonstrated ability to implement a metrics-driven culture focused on accountability and results. Demonstrated ability to develop business strategies to improve and grow business opportunities Strong leadership skills including the capacity to articulate the vision and goals of the practice, gain trust and respect, prioritize and keep a team focused on the most impactful projects, set appropriate expectations, and maintain accountability. Core Competencies: Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation. Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. ESSENTIAL FUNCTIONS: Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job. Responsibilities include: Direct the identification, development, and implementation programs centered on quality and operations excellence. Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to center operations. Works with administration and clinical program development to develop and implement long-term plans for the market. Collaborate with internal and external business partners to maintain all contractual performance guarantees. Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests. Oversee maintenance of appropriate staffing levels center operations staff and providers for all market sites; includes, but not limited to developing the staffing model, collaboration with talent acquisition to interview and hire new team members, and provide guidance to the management team on staffing practices. Responsible for review and assessment of key performance indicators, provide feedback to managers on operational performance and make recommendations on improvements as needed. Enhances market operations by supporting all cross market initiatives; provide guidance and best practices to on-site managers and other team members in the market, ensure timelines are met, and develop and implement cross market processes and procedures. Collaborate with other markets to collect information, share best practices across markets, develop training plans, and capture data to track and monitor progress. Build and maintain visibility in the community by supporting on-site managers in their outreach efforts; identify outreach possibilities and partner with the Marketing and Business Development teams to drive volume and establish a positive community profile for the centers in the market. Responsible for managing market-wide initiatives, including project management and outcome assessment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. *****************************************
    $57k-107k yearly est. Auto-Apply 60d+ ago
  • Project Operations Director

    Solutions AEC LLC

    Operations director job in Saint Louis, MO

    Job Description Are you a strategic powerhouse ready to lead with vision and shape the future of operational excellence? Solutions AEC, a trailblazing Engineering, Commissioning, and Consulting firm, is searching for an exceptional Project Operations Director to join our elite executive team. If you're driven to remove barriers, inspire high-performing teams, and execute our ambitious SAEC VTO, this is your opportunity to redefine leadership in a dynamic, growth-focused environment. As a national leader in design/build MEP services, we're seeking a seasoned professional with 15+ years of technical experience to guide our operational strategy. Bring your expertise, passion, and innovative mindset to help us stay ahead of the curve and deliver unparalleled results. What You'll Do: Attract, develop, and retain a top-tier operations team through effective selection, training, mentorship, and performance management. Conduct regular one-on-ones with Discipline Leads and Project Managers to boost communication, morale, and alignment with company goals. Delegate and supervise responsibilities, providing guidance to maximize team performance and company profitability. Dive into financial reports to ensure operational success and contribute to setting company-wide priorities. Anticipate market trends, implementing forward-thinking changes to keep us competitive. Build and refine repeatable processes that drive efficiency and excellence across the organization. Collaborate with our executive team to execute the SAEC vision and champion our core values. What You Bring: Bachelor's degree in Engineering, Construction Management, or a related field (Professional Engineering License a plus). 15+ years of technical experience with a proven track record in operational leadership. Expertise in operational systems, financial analysis, and process optimization. Exceptional communication, delegation, and mentorship skills with a knack for inspiring teams. A methodical approach to goal-setting, a passion for efficiency, and a servant-leader mindset. Bonus: Experience with strategic initiatives, executive team collaboration, or market forecasting. Why Solutions AEC? At Solutions AEC, we're not just designing projects-we're building relationships and delivering excellence. Our core values-Do What It Takes, Get Better Every Day, Have Fun, Serve One Another, Thoughtful Stewards-guide everything we do. We foster a fun, creative culture that encourages a servant mindset, ensuring we're exceptional stewards of our clients, our environment, and our families. What We Offer: Competitive salary and a standout benefits package. 100% company-paid health insurance premiums for employees. 401(k) with company contributions. Generous vacation and PTO, plus a 4-week paid sabbatical every 5 years. Flexible work schedule to support your work-life balance. Ready to join a team that values your skills and invests in your growth? Learn more about us at **********************
    $57k-107k yearly est. 31d ago
  • Business Unit President

    Perimeter Solutions LP

    Operations director job in Saint Louis, MO

    Job DescriptionDescription: with 50% travel. Looking for individuals to cover service areas in Rancho Cucamonga and Sacramento, CA. As well as Post Falls, ID. Ideal candidate can be remote anywhere near a major airport in the Western US. In Perimeter Solutions, Business Units are the core of our model, and BU Presidents are our primary leaders. Our BU Presidents “think and act like owners” because they operate and are compensated like owners. They operate with a uniquely high level of ownership in our structure, where BU's are granted (1) Autonomy to run their business, (2) Accountability for the results, and (3) Alignment between value creation and compensation. Presidents are confident problem solvers that seek ownership of the most impactful business value drivers. They have the fortitude to make the hard decisions, convey them clearly to their customers and teams, and overcome the inevitable obstacles. Presidents thrive in autonomous leadership roles and produce results irrespective of the challenges they must overcome. We are seeking a BU President for our Americas Retardants Business Unit, which is the largest and most complex BU in the company. The right candidate is a leader with extremely high expectations of themself and their team, and the grit and drive necessary to realize these expectations. We seek an individual who plays to win and has demonstrated creativity and initiative in past situations requiring problem-solving, teamwork, and making hard decisions to create value. The BU President is tasked with creating value through our Operational Value Driver model, which we refer to as the “3Ps”: Profitable New Business Pricing to Value, and Productivity Improvements The successful candidate has demonstrated proven excellence in each of the attributes that we consider critical to our operating model: Operational Value Drivers, People Leadership, Financial Management, and Strategy. The BU President for the Americas Retardants BU will always put the Customer First. Our customers include the largest wildfire agencies in North America, such as the US Wildland Fire Service (US Federal Agencies), CAL Fire, the Canadian Provinces, and other state and county fire agencies. The successful candidate has built strong customer relationships, and has shown excellence in pricing and contract negotiations, operational engagement, and service and support of customers. The BU President will directly manage the BU Leadership Team, including HR, Finance, Operations, Commercial, and Field Operations. The candidate will drive a high performing team, through a focus on coaching, development and performance management, holding the team to the same high bar they set for themself. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: Safety: Champion a culture of safety across all operations, ensuring best practices in Health, Safety, and Environmental (HSE) compliance. P&L Ownership: Demonstrates deep understanding of the P&L levers, and drives ambitious actions to deliver double-digit EBITDA growth year over year. Strategic Leadership: Develop and execute business strategy that will protect the core business and grow the top and bottom line financial performance of the business. Operational Leadership: Manage the day to day operations to insure we have capabilities in place to drive 100% on time delivery in the busiest of wildfire seasons, and address field issues proactively. Profitable New Business: Expand the sales of products and services, through new customers, and by influencing growth of the overall fire retardant market, through education and Government Relations. Value Pricing: Increase the value of the products and services we provide and price to that value. Productivity: Strengthen the continuous improvement culture of the BU to create opportunities to enhance efficiency and deliver meaningful productivity results. Customer Relationships: Act as a trusted partner of our customers, at all levels of the organization, while understanding the customer's mission and bringing solutions to improve their capabilities. Leadership Development: Implement leadership development plans with each direct report, addressing gaps in performance proactively, while building the strengths required for the next generation of BU Presidents for the company. Requirements: REQUIRED QUALIFICATIONS Demonstrated leadership of cross-functional teams, with P&L Ownership and a track record of delivering strong top and bottom line growth. Cultivate a high-performing leadership team by developing strong internal talent and strategically recruiting top-tier professionals to address capability gaps and support evolving business needs. Experience in delivering on the 3 Operational Value Drivers. (Profitable New Business, Price and Productivity) Ability to tackle complex challenges, with thoughtful and creative solutions, while putting a relentless focus on rapidly addressing these challenges. Executive presence both to our internal employees and external customers and stakeholders. Hold yourself and your team to a high bar of expectations around performance and team culture. PREFERRED KNOWLEDGE AND SKILLS Government sales and/or contracting, at the Federal, State, or Municipal level. Previous Commercial Leadership roles, across sales, marketing, customers service, and field service. Global Leadership background, with demonstrated success growing business in new geographies. Lean / 6-Sigma background, and a mindset of continuous improvement. Go-to-market strategies and market / business development capabilities. Project management and execution of large, complex projects and initiatives. Experience in system implementation and Management of Change (MOC).
    $86k-129k yearly est. 28d ago
  • Director of Trucking Operations

    Mj Resurrection Inc.

    Operations director job in Centreville, IL

    Requirements • Must possess exceptional leadership skills and maintain the company's high standard of customer service. • Able to display extensive knowledge of transportation management systems and have excellent analytical skills. • Possess extensive knowledge of OSHA 29 CFR 1910 regulations. • Strong problem-solving techniques and statistical analysis skills • Accountable - demonstrating individual accountability which results in collective success. This means never adopting a “That's not my job!” attitude. Willing to do what needs to be done. • Adaptable - able to demonstrate flexibility and agility to meet customer and client needs. • Results-driven - passion to create positive results that maximize sustainable profitability for our future success. • Compassionate - able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality. Education and Experience: Minimum - High School Diploma or Equivalent combined with 5+ years in a transportation/logistics/leadership role. Experience working with transport logistics management is required. Experience in warehousing or Third-Party Logistics (3PL) is a plus. Bachelor's Degree in Logistics, Transportation, Supply Chain, or a related field is preferred. 5-8 years of transportation management and/or transportation safety management experience. Salary Description $100,000.00 Annual Salary
    $100k yearly 60d+ ago
  • Director of Operations

    Insight Global

    Operations director job in Belleville, IL

    The Director of Operations will provide inspirational leadership and create a compelling vision for operational excellence with a focus on manufacturing performance and talent development. This position will drive a culture of continuous improvement and innovation by mentoring and holding teams accountable to drive high-impact business results. The Director of Operations will be responsible for site compliance with all legal, regulatory and company policies while working cross-functionally with key stakeholders to ensure alignment to achieve strategic objectives. Directs all operational and manufacturing activities for the Lebanon, TN site. Ensure safe, quality, cost effective manufacturing and assembly of products that comply with all regulatory standards Responsibilities: - Aligns manufacturing operations action to meet or exceed site, regional and global business objectives - Develop and maintain an effective organization through the selection, training, development, compensation, and motivation of Operations team - Drive a continuous improvement culture to optimize productivity and capacity. Execute continuous improvement initiatives including determination of goals and selection and completion of projects - Communicate with all individuals or teams as necessary to ensure all employees have clear understanding of company direction, goals, and activity specific to the achievement of objectives - Promote and foster a culture that results in a safe working environment - Develop and lead associates through active coaching and target setting while cultivating a high performing team culture; empowered, engaged and results driven - Develop capacity plans to meet short term production schedules and support long term forecasted growth - Monitor metrics and ensure control plans, corrective actions and root-cause tools are being used to drive improved performance - Exceed customer expectations in quality, cost, delivery, service, and project launches all while collaborating with cross functional teams - Accountable for compliance of manufacturing operations within the site; SOP's, FDA regulations, ISO standards, GMP, OSHA, etc. - Develop, allocate and work within established budget and latest estimate, managing activities to control spend and maximize profits - Provide analysis and input in development of business plans to achieve best in class operations including investment requests (CapEx) and return on investment We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Bachelor's degree in science or engineering discipline and/or training or equivalent combination; master's degree in business preferred. - Minimum of 10 years of progressive leadership in a manufacturing environment. Demonstrated experience applying Lean manufacturing tools. - Successful track record planning, executing, and achieving strategic growth plans. - Experience in a regulated environment, with a strong quality mindset. - Experience leading positive cultural change, organizational effectiveness and creating a high performing culture. - Medical Device industry experience a plus - Strong background in continuous improvement with heavy focus on process improvement
    $68k-128k yearly est. 58d ago
  • Operations Director

    Urban Strategies, Inc. 4.0company rating

    Operations director job in East Saint Louis, IL

    Job Description REPORTS TO: Regional Vice President BACKGROUND: USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered. JOB SUMMARY: The Operations Director, a senior management position, will lead staff with a results-oriented approach, leveraging USI's data tracking performance system to drive strategies and recommendations through an equity lens. This role involves overseeing multiple locations or regions within the non-profit organization, developing and directing strategies to ensure family stability and success. The Director will manage neighborhood transformation initiatives in USI communities, focusing on workforce development, housing stability, health, education, and equity. Emphasizing data analysis, the Director will collaborate with other Managers and implement effective strategies that improve resident outcomes and enhance the self-sufficiency of low-income residents through innovative human capital building programs. JOB RESPONSIBILITES: Develop and implement results-driven Action Plans for USI programs, based on needs assessments and evidence-based practices. Supervise site leadership, including Project Managers and senior case managers, ensuring effective program execution. Monitor and report program outcomes, ensuring compliance with grant guidelines and meeting objectives. Build and maintain relationships with key partners, agencies, funders, and service providers to support human capital outcomes. Collaborate with businesses, educational institutions, and philanthropies to strengthen community support. Lead capacity-building efforts to enhance local partners' abilities in Missouri, Illinois, Louisiana , New Jersey, Ohio, and Pennsylvania housing communities. Identify funding opportunities, support resource development, and assist with grant writing. Manage project contracts and budgets, reporting expenditures to the Finance Manager. Provide leadership and mentorship to regional managers and staff, including hiring, training, and performance management. Develop and execute regional strategies aligned with the organization's mission, including goal setting, action plans, and budget management. Oversee regional program delivery, ensuring desired outcomes are achieved. Track and report on regional performance, using data for improvements and impact. Conduct performance reviews of site Project Managers, providing counseling and ensuring timely program development and reporting. Collaborate on annual budget development, identifying costs and providing budgetary guidance. Support the Executive Team with additional projects as needed. Promote and support the growth of the USI CDFI client base. QUALIFICATIONS: Master's degree in Social Work, Urban Affairs, Urban Planning, Public Administration, or related field. At least five years of progressive experience in the nonprofit or human services sector, managing projects, partnerships, contracts, and supervising teams. Excellent oral and written communication skills; effective with diverse stakeholders, from residents to executives. Must provide a persuasive writing sample. Ability to set vision, lead, and empower teams, and facilitate group processes. Skilled in analyzing and interpreting socioeconomic data for resident-driven, data-driven program design. Strong adaptive skills; excels in fast-paced, diverse environments. Passion for community building and ability to inspire others. Experience in community organizing and board development. Ability to maintain confidentiality. Flexibility to attend evening and weekend events; occasional travel required. Proficient in Microsoft Office (Word, Excel, PowerPoint, desktop publishing) and real-time client tracking databases. Urban Strategies, Inc. is an Equal Employment Opportunity Employer
    $60k-99k yearly est. 13d ago
  • Director of Operations

    Artisan Ai

    Operations director job in Hazelwood, MO

    Job Title: Director of Operations Department: Operations Reports To: Chief Operation Officer Site: Hazelwood Manufacturing Plant (HZMP) FLSA Status: Exempt This role is responsible for contributing to the success of the manufacturing site in the areas of cost efficiency, continuous improvement, service, safety, and supply chain capability. The Director of Operations maintains positive employee relations while driving significant change. The Director of Operations is responsible for leading multiple shifts of the plant's employees and developing a team of front line, supervisor, and managerial roles. Additionally, this role is responsible for developing, implementing, and executing the premier service to sales standard. The Director of Operations oversees all daily operations of the plant from production and manufacturing while ensuring policies and procedures are followed. This position develops processes that maximize ownership, stewardship, safety, quality, and productivity. The Director of Operations has the responsibility to always comply with Safety work rules as well as an obligation to reinforce Safety as a Core Value. Ensures that all policies, procedures, and activities related to EHS, Food Safety & Quality, Operations and Maintenance are followed. Key Responsibilities: * Assumes personal responsibility for a safe and healthy workplace for all employees by actively participating in the leadership of plant safety programs and ensures adherence. * Adhere to Quality work practices, follow GMP's, maintain sanitary conditions and ensure that product quality is maintained. * Responsible for oversight of facility, EHS, operations, Food Safety and Food Quality. Identify and address conditions or practices that may adversely affect any of the mentioned. * Provide overall leadership, direction, and coordination for all plant operations. * Evaluate business unit capabilities, skills, and resource alignment to ensure performance against objectives. Lead realignment and work redesign efforts as necessary to provide executional excellence. * Ensure all plant personnel are operating in compliance with plant and corporate procedures as well as compliance with customer and regulatory regulations. * Provide coaching and development of plant staff to ensure effective leadership, collaboration, and balance in achieving KPIs focused on safety, quality, customer service and productivity. * Drive overall supply chain capabilities by managing the plant-wide implementation of key KPIs and team development. * Identify and implement strategies to improve performance, in order to meet and exceed plant Key Performance Indicators (KPIs). * Monitor and set standards for operations and help identify and correct bottlenecks. * Foster an environment of continuous improvement that meets or exceeds division expectations. * Establish clear performance and behavioral expectations for all employees. * Deliver effective change leadership, driving business changes while minimizing people impact. * Communicate and collaborate cross-functionally to assist the team in solving operational issues. * Builds people capability through effective employee relations, hiring, training, and communication for front-line hourly and salaried personnel. * Increase production asset capacity and flexibility while minimizing unnecessary costs. * Plan and supervise the design and progress of capital projects. * Develop and implement financial and non-financial objectives including annual budget that serves as the plants operating plan. * Identify and coordinate improvements in the operations area necessary to meet commitments for the plant and cost objectives. Ensure that cost gaps are identified, action plans developed, and adequate resources allocated to meet all financial objectives. * Performs other duties as assigned or of a similar nature or level. Job Qualifications: * Bachelor's degree or equivalent experience required. Preferably in engineering, business, operations management, or similar field * Lean Six Sigma Experience preferred, demonstrated by successful completion of a major improvement project. * Ability to manage multiple projects of varying priorities simultaneously. * Ability to interface effectively with plant personnel, outside contractors, and different functional groups within the business units. * Working knowledge of quality systems, finance, capital planning, and project cost tracking and forecasting, statistical process control, and manufacturing management systems. * Demonstrated leadership in safety & environmental compliance. * Must be very effective working in a volatile and complex environment and work with a sense of urgency that drives effective results. * Strong influence management and communication skills, ability to gain organizational buy-in * High levels of analytical and financial skills, ability to use data to identify and prioritize improvement opportunities and accurately assess financial impacts. * Ability to communicate and influence at all levels of an organization. * Proficient in Microsoft Suite applications * Ability to give and receive constructive feedback. * Ability to lead a team-based approach to decision making. * Demonstrated ability to work in a results-oriented, challenging environment. * Strong leadership skills with the ability to get results through mentoring others. * Effective coaching, facilitation, presentation, and team-building skills. * Experience in the consumer-packaged goods (CPG) industry preferred. Direct Reports The Director of Operations will have direct responsibility for managing the following roles: * Production Managers * Responsible for mentoring, performance management, and development of direct reports Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Position Type/Expected Hours of Work This is a Full Time Exempt 40 hour per week position, and it may require working additional hours depending on the needs of the business. Powered by JazzHR WlDfXOgCQQ
    $57k-107k yearly est. 3d ago
  • Vice President, Enterprise Operations

    Mastercard 4.7company rating

    Operations director job in OFallon, MO

    Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Enterprise Operations Job Overview This position provides senior leadership to large, diverse, technology centers supporting MasterCard Business Partners processing needs, internal and external customer requirements and may represent MasterCard Worldwide to the local, city or county governments as well as other business partners or organizations. Financial, organizational and policy responsibilities are included within this position. Major Accountabilities: * Responsible for provision of 24 by 7 by 365 processing, data, and network availability across multi-platform data center environments. * Ensure approved staffing levels are maintained, departmental and staff education, training and cross training needs are met. * Ensure that staff has skills and behaviors to perform tasks fully through effective communication of goals, objectives, performance and, as necessary, improvement plans. * Review, approve and implement policy changes with minimal customer or staff interruption. * Review, approve and ensure the implementation of new or revised operational processes and procedures and provide strategic direction for the organization. * Ensure technical platform or center wide disaster recovery processes and procedures are in place and viable. * Provide appropriate resources and budget to deliver timely, effective, efficient and predictable processing services and continuing improvement of performance while managing multi-million dollar annual cost center budgets and appropriate expenditures within the approved budgets. * Respond to operational and business concerns or issues relative to future business programs, projects, or enhancements to ensure consistent delivery of quality services. All About You * Education: Bachelor's degree or equivalent experience (Master's degree preferred) * Minimum of 8 plus years of experience including management responsibilities within a large Network Operations environment. * Extensive professional knowledge of complex Network Operations, networking and environmental operational techniques coupled with in-depth knowledge in infrastructure technologies. * Extensive experience with managing a 24X7 shift environment of IT technical and operational staff, as well as managing relationships and performance of contract resources and service provider teams and the ability to integrate these resources into the overall MasterCard team environment is essential. * Proven ability to lead large complex projects and the ability to work effectively with all areas within Global Technology Operations, Corporate Groups and outside solution providers. * Proven verbal and written communications skills are a requirement for this role and experience with the following deliverables is critical: requirements documents, design documents, project financials Skills/ Abilities: * Management and communication skills to direct senior technical individual contributor and multi-discipline management staffs and to interact across multiple organizational levels of internal and external customer groups. * Ability to foster open communications across all internal or external organizational levels. * Ability to provide organizational direction and sound judgment to motivate direct and indirect reports to deliver superior results and assure appropriate business outcomes of large or complex projects. * Ability to approve and implement policy and provides strategic direction for the organization is essential. Work Conditions: * 24 by 7 by 365 data center environment with staff shift work Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $176,000 - $294,000 USD
    $95k-127k yearly est. Auto-Apply 33d ago
  • Director of Operations - FT Salaried

    Edison's Entertainment Complex

    Operations director job in Edwardsville, IL

    Edison's Entertainment Complex is the St. Louis area's home of GENIUS LEVEL FUN! Located in Edwardsville, IL, Edison's features 12 lanes of boutique bowling, a 4,000 sq. ft. laser tag arena with a second level, a 70+ game state-of-the-art arcade, 10 party and event spaces, and a full-service bar and restaurant. American Grille menu includes inventive pizzas, gourmet burgers, street tacos, delicious bone-in and boneless wings with homemade sauces, scrumptious salads, and much more! Edison's event center is called The Outlet and hosts events up to 200 people and caters to celebrations and meetings such wedding receptions, anniversaries, reunions, corporate meetings, and much more. Job Description Tasks will include overseeing the entertainment staff and scheduling Participating in upper-level management planning meetings and execution of events Conducting closing duties when scheduled for that activity, typically once a week Overseeing and running the facility including managing staff that sell and provide services such as laser tag, arcade and bowling, restaurant and bar Ensuring service standards are being met with guests Money handling and reporting This job will be scheduled a mix of weekday and weekend hours. We always schedule at least one day off on the weekend and two total days off a week Other related tasks as assigned including some ordering, inventory, training Work in a fun environment with seasoned professionals in a successful business Position reports to the General Manager Qualifications Ideal candidate will have at least 4 years of proven experience in a like job/field At least 4 years experience in a management position Possess excellent communication skills and work well with a team Possess leadership, interpersonal and written skills Work well in a fast and dynamic environment Have computer skills. Technology skills are a plus Can juggle performing tasks, delegating assignments, and overseeing staff Past experience in the entertainment industry or food and beverage service is required Additional Information PLEASE APPLY IF YOU: - Are you interested in demonstrating your management and leadership skills while developing new ones? This is the place for you. - Interested in a career and not just a job? This is the place for you. - Interested in working for a family owned, not a chain or corporate, and operated business that cares about its people? This is the place for you. COMPENSATION/NOTES Full time, salaried and benefitted position. Room to grow into an Assistant GM position for an aggressive, get it done, personality. - Pay range of $60,000 - $70,000 - Paid time off plus sick days - Annual bonus in December - Position reports to the General Manager Edison's is an equal opportunity employer and does not discriminate on the basis of race, religion, color, creed, gender, disability in its operation or hiring practices.
    $60k-70k yearly 60d+ ago
  • Director Of Operations - Specialty Care - Administration-Medical Group

    St. Luke's Hospital 4.6company rating

    Operations director job in Chesterfield, MO

    Job Posting We are dedicated to providing exceptional care to every patient, every time. St. Luke's Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke's Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades. Position Summary: Provides leadership in the delivery of exceptional service to patients of St. Luke's Medical Group specialty care practices. Overall responsibility for office operations of specialty care practices and oversight of employees including practice managers and support staff. Implements standardized processes and collaborates with the Senior Vice President of Physician Network to develop and implement strategies to improve patient access and satisfaction, provider productivity, employee engagement, and practice financial performance. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke's mission and values. Education, Experience, & Licensing Requirements: Education: Bachelor's degree in clinical, business, or health related field required. Advanced degree preferred. Experience: 5 years progressive experience with physician practices and 8-15 years healthcare related experience. Communication skills related to physician interactions, staff and outside industry leaders. Ability to read and interpret legal documents including physician contracts, insurance contracts and other documents. Benefits for a Better You: Day one benefits package Pension Plan & 401K Competitive compensation FSA & HSA options PTO programs available Education Assistance Why You Belong Here: You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke's family to be a part of making life better for our patients, their families, and one another.
    $41k-63k yearly est. Auto-Apply 56d ago

Learn more about operations director jobs

How much does an operations director earn in Saint Louis, MO?

The average operations director in Saint Louis, MO earns between $43,000 and $143,000 annually. This compares to the national average operations director range of $65,000 to $164,000.

Average operations director salary in Saint Louis, MO

$78,000

What are the biggest employers of Operations Directors in Saint Louis, MO?

The biggest employers of Operations Directors in Saint Louis, MO are:
  1. Topgolf
  2. Urban Strategies, Inc.
  3. Chenmed
  4. Southern Orthodontic Partners
  5. Advantage Solutions
  6. CRB
  7. nVent HOFFMAN
  8. Qdoba
  9. Encompass Health
  10. Advantage Sales & Marketing
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