Laboratory Operations Manager
Operations director job in Torrance, CA
OPEN Healthcare is an advanced laboratory committed to enhancing the quality of life for our patients. Our laboratory is equipped with state-of-the-art technology, aiming to deliver sustained quality of services. At OPEN Healthcare, we provide high-quality, reliable, and affordable laboratory and diagnostic services, ensuring accurate and rapid test results. Our extensive test menu designed to meet your health and wellness needs. OPEN Healthcare specializes in esoteric clinical tests including allergy, molecular testing, and other custom assays with mass spectrometry. Learn more about OPEH Healthcare at **************
We are currently seeking a Laboratory Operations Manager to join the Laboratory team. As our Laboratory Operations Manager, you will play a key role in the day-to-day operations of the clinical laboratory, including people management of technical staff, quality control monitoring, and ensuring operational efficiency. This position works under the direction of the Laboratory Director to maintain compliance with regulatory requirements while managing laboratory resources and personnel.
ROLES & RESPONSIBILITIES
Oversee daily laboratory operations, workflow, and staff scheduling to ensure efficient service delivery and timely test turnaround. Follow up with the progress of the send-out tests, and ensuring the proper use and maintenance of laboratory equipment and supplies.
Review and update standard operating procedures (SOPs) and maintain all necessary documentation for accreditation and compliance.
Manage direct reports of technical and support staff, including training, competency assessments, performance evaluations, and corrective actions, while fostering a positive and collaborative work environment.
Monitor and optimize workflow, implement process improvements, and lead continuous quality improvement initiatives.
Manage laboratory supply inventory, equipment maintenance, and vendor relations, including contract negotiations, cost control, and budget monitoring.
Evaluate and implement new testing procedures, methodologies, and technologies.
Analyze the test result data for the lab as a whole. Prepare operational and performance reports, track key metrics, and participate in laboratory leadership meetings. This may include creating ad-hoc reports, managing testing statistics, mapping and integrating codes, and making final testing remarks.
Maintain and troubleshoot the Laboratory Information System (LIS) and ensure compliance with CLIA, CAP, OSHA, HIPAA, and other regulatory standards.
Implement and monitor quality control and assurance programs to meet regulatory standards (e.g., CAP, CLIA, Joint Commission), ensure safety protocols are followed, and address any identified deficiencies. May include proficiency testing, monitoring quality indicators, and supporting regulatory inspections.
Collaborate with physicians, healthcare providers, and other departments to support patient care and client services, including handling customer service issues.
External Stakeholder Management: Serve as a main liaison between the lab and our clients, business partners, including hospital departments, vendors, or auditors.
Act as a resource for technical and administrative issues, helping to resolve complex problems and implementing new technical procedures.
Identify and implement performance improvement projects and contribute to the development and validation of new assays and procedures.
Support both B2B and B2C operations, including coordination of individual specimen/package processing.
Stay up-to-date with all applicable health, safety, and accreditation standards, and participate in audits to ensure ongoing compliance.
Perform other related duties as assigned.
POSITION REQUIREMENTS
Current state licensure where applicable is required. See below for more information.
Must have current certification as a Medical Technologist (MT/MLS) from ASCP or equivalent organization.
Bachelor's degree in Medical Technology, Clinical Laboratory Science, or related field is required, with Master's degree preferred.
Minimum of 5 years of CLIA clinical laboratory experience with at least 3 years of experience of managing direct reports in a supervisor role is required.
Must demonstrate thorough knowledge of CLIA regulations, laboratory safety practices, and quality control procedures.
Strong attention to detail.
Strong operational management skills combined with in-depth knowledge of clinical laboratory procedures, and regulatory requirements.
Excellent leadership abilities, strong problem-solving skills, and proficiency with laboratory information systems.
Must be able to work on-site in our Gardena laboratory/office.
LICENSE & CERTIFICATION REQUIREMENTS
Clinical Laboratory Scientist License (Required)
PREFERRED QUALIFICATIONS
Proven experience in a leadership or people management role, with a track record of developing and retaining talent, and building strong, trusting relationships.
Proven experience in managing multiple priorities in a fast-paced environment while maintaining attention to detail and accuracy.
Bilingual fluency in Korean (spoken and written) is preferred, but not required.
SCHEDULE
Full-time from Monday to Friday
Most of laboratory positions may require working in the weekends on a rotating schedule.
PERKS & BENEFITS
Health, Vision, Dental, and Life Insurance.
401(k) retirement savings plan with up to 4% matching
Paid vacation and sick time-off
Paid holidays
Flexible spending account
Open Healthcare offers a competitive salary and benefits package. The reasonable estimated salary for this role ranges from $131,000/yr to $166,000/yr. Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.
Open Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about our company at **************
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
Network Director
Operations director job in Los Angeles, CA
At Blue Zones Health we are redefining what it means to live a vibrant and healthy lifestyle. Inspired by long-living cultures around the world, we strive to empower people to make simple and sustainable lifestyle changes that lead to longer, better and more fulfilling lives. If you are ready to help transform well-being and be a pivotal part of our team, we want to meet with you!
Position Summary
At Blue Zones Health, you will have the unique opportunity to transform healthcare by fostering collaboration and community-driven initiatives across markets. This role focuses on leadership, provider engagement, and team empowerment to ensure the success of Blue Zones Health's mission and vision.
As the Network Director, you will work in a dyad model with the Medical Directors to provide oversight and management for the market. You will hold responsibility for signing up providers, establishing contracts, and ensuring ongoing provider/patient/community engagement. Your leadership will be instrumental in driving performance, removing barriers, and achieving key performance indicators (KPIs) that reflect the success of your market.
This role is about inspiring and empowering your teams to deliver exceptional support, fostering collaboration, and building sustainable relationships. You will ensure providers are fully engaged, supported, and aligned with Blue Zones Health's mission to create healthier communities.
Key Responsibilities
Market Oversight and Leadership
Strategic Market Leadership: Provide oversight and leadership for your assigned market, ensuring alignment with organizational goals and priorities.
Provider Engagement Accountability: Take ownership of signing up providers, establishing contracts, and maintaining long-term engagement to support market growth and success.
Community Activation: Oversee Community Representatives and Activation Team members to engage with providers and communities, driving adoption of Blue Zones Health initiatives.
Team Leadership and Empowerment
Lead Market Teams: Inspire and empower Community Representatives and Activation Team members to achieve their goals and support providers effectively.
Remove Barriers: Proactively identify and address challenges to ensure your teams have the tools and resources needed to succeed.
Build Collaboration: Foster a culture of teamwork and accountability within the market, creating a high-performing environment.
Provider Contracting and Engagement
Establish Provider Networks: Lead efforts to onboard and contract providers, ensuring alignment with Blue Zones Health's mission and strategic goals.
Ongoing Support: Ensure continuous engagement and assistance for contracted providers, addressing their needs and fostering strong, long-term relationships.
Strengthen Relationships: Act as the primary liaison between providers and Blue Zones Health, ensuring consistent communication and satisfaction.
Accountability for Results
Achieve KPIs: Hold full accountability for achieving key performance indicators (KPIs) in your market.
Monitor Performance: Track market and team performance, using data-driven insights to make improvements and achieve objectives.
Drive Success: Ensure market goals are consistently met or exceeded through strategic planning and execution.
Barrier Removal and Problem-Solving
Proactive Solutions: Identify and resolve operational, logistical, or relational barriers that impact market or provider performance.
Enable Success: Partner with internal stakeholders to secure resources, address challenges, and ensure the success of your market team.
Continuous Improvement: Regularly assess market strategies and team performance, implementing improvements where necessary.
Qualifications
Required
Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's preferred).
Minimum of 5+ years of experience in healthcare operations, provider relations, or community engagement.
Proven ability to manage provider contracting, relationship building, and engagement initiatives.
Strong understanding of provider contracting processes and community-based healthcare models.
Exceptional leadership, communication, and problem-solving skills.
Track record of achieving KPIs and driving team success.
Willingness to travel extensively within the assigned market.
Preferred
Experience working in a dyad leadership model.
Familiarity with community health initiatives and provider engagement strategies.
Expertise in overcoming operational barriers and implementing innovative solutions.
Flexibility in Role
While primarily focused on the responsibilities outlined above, the Director may also be assigned additional duties that encompass corporate roles as needed by Blue Zones Health. This flexibility ensures the role adapts to evolving business needs and contributes broadly to organizational goals.
Additional Responsibilities
Enhance the enterprise's success by tailoring responsibilities to address the unique needs of individual regions.
Provide innovative and strategic contributions to the organization's mission and vision.
The compensation range for this position is $130,000 - $150,000 depending on experience.
For more information about Blue Zones Health, check us out at ************************
Blue Zones Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected status under applicable law.
Chief Operating Officer
Operations director job in Los Angeles, CA
EXECUTIVE LEVEL APPOINTMENT
_____________________________________________________________________
Our organization is seeking a Senior Vice President of Operations to operate out of SoCal, CA.
This opportunity requires the best-of-the-best leadership.
This role demands capabilities possessed by only a handful of c-suite market leaders.
Who are we representing?:
An industry construction giant.
They're a leading civil, building, and speciality construction company in the US that believes integrity, teamwork, and a collaborative approach are fundamental to their core business success.
Annual group revenues of $5 Billion.
Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And, a team that understands mutual trust and integrity are necessary to execute massive undertakings on near-impossible deadlines.
______________________________
DESCRIPTION:
As a Senior Vice President of Operations reporting to the Executive Vice President of Building & Specialty Contractor Groups, you will have the opportunity to provide executive leadership, oversight, and direction to the presidents of nine subsidiary organizations under our company's umbrella.
Subject to your performance, this appointment is being lined up to be the successor to the EVP upon retirement (2-3 years).
Provide executive oversight, leadership, and direction for the Building & Specialty Contractor Groups including a range of affiliated building and specialty contracting entities.
Provide executive leadership for the company's building division on major urban jail projects.
Contributes to the successful execution of construction projects across diverse vertical markets including healthcare, hospitality, gaming, data centers, municipal, educational, and institutional sectors.
Will also provide oversight of Specialty Contractor Groups responsible for electrical, HVAC, and plumbing construction subcontracting.
Utilizes financial reporting and project management data for analytical purposes to identify opportunities for enhancement, optimize efficiency, mitigate inherent risks, and minimize project schedule delays.
Engages in collaborative partnerships with owners, joint venture teams, design firms, and internal stakeholders to advance project performance and attain established business objectives.
_______________________________
REQUIREMENTS:
A Bachelor's degree in Engineering, Construction Management, or similar from an accredited institution is required, and advanced degrees are preferred.
20 or more years of experience with general contractors.
5 or more years of experience as a VP of Operations.
7 or more years of experience as a Project Executive.
Exceptional knowledge of the construction sector in either healthcare, data centers, municipal, hospitality & gaming, and/or educational/institutional is required.
Advanced knowledge of contracts, scheduling, project job costs, estimating, and project controls for large-scale construction projects exceeding $1B.
In depth knowledge of multiple project delivery methods to include hard bid, design-build, JOC, CMAR, and P3.
Able and willing to travel up to 40%. Will visit project sites across the U.S. including New York.
Communicate with all business unit presidents/vice presidents to discuss business issues, financial, cost reporting & claims.
Conduct biweekly meetings with all business unit presidents to share information and updates regarding each unit. Review each unit's needs, successes, and issues.
This position is based out of the corporate headquarters near Los Angeles, CA.
The Successful candidate will be expected to reside within a commutable distance of the HQ or demonstrate a willingness to relocate.
_______________________________
COMPENSATION:
$475-500K annual base salary + 50% guaranteed bonus in the 1st full year of employment (this could be extended TBC).
LTIP incentive plans - to be agreed upon.
Benefits package associated with an Executive leadership plan.
_______________________________
GET IN TOUCH CONFIDENTIALLY
E: *******************************
Extraordinary projects demand exceptional minds. Join a fantastic team and together, you will build tomorrow.
Chief of Operations - Luxury Fashion Brand
Operations director job in Los Angeles, CA
Chief of Operations - Strawberry Paris
Full-Time | Downtown Los Angeles HQ l IN PERSON
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READ IT COMPLETELY - YOU WONT REGRET IT
Strawberry Paris is more than a brand-it's a dream of ultra-luxury boho romance. Inspired by the easy style of Zimmerman and the classic charm of Chloé, we create feminine, sun-kissed collections that mix skilled craftsmanship with modern travel vibes. Every piece comes from top factories using the best materials to capture that feeling of Parisian escape.
We launched in 2025 and in less than 6 months we've already smashed past $1M in sales. Vogue France called us “the new boho obsession,” Who What Wear declared our strawberry-pink silk dresses “the piece of the season,” and every cool-girl influencer from Paris to Venice Beach is wearing us.
Now we're scaling fast-and we need a world-class Chief of Operations who operates like a true owner: a strategic powerhouse who executes relentlessly, pushes boundaries, delivers results (no excuses), finds ways to make the impossible happen, and works at lightning speed. You'll be the CEO's trusted partner, driving operations across the entire business while we build the next billion-dollar boho icon.
The Role
As Chief of Operations, you'll report directly to the CEO and be the key driver of our daily work. You'll lead in a fast-growing luxury brand, handling everything from expanding wholesale sales to running marketing efforts and managing production. This means leading big projects to help us succeed in multiple sales channels, combining strong operations with creative ideas. If you enjoy turning big plans into real results, you'll flourish here and help us reach customers around the world.
Key Responsibilities
Drive Wholesale Sales Growth and Manage Sales Staff: Lead hiring, training, and ongoing tweaks for our sales team. Track performance closely, use data to build growth plans, open new accounts, manage trade show calendars, and build strong client relationships for steady loyalty and higher revenue.
Boost the Brand with Marketing: Work with the CEO on smart strategies like paid ads, influencer deals, celebrity features, and content plans to increase online sales and build global awareness.
Manage Production, Manufacturing, and Build Collections: Find and partner with top factories worldwide, guide product development from idea to finished item, track deadlines closely, and create high-quality samples, prototypes, and sales tools.
Lead Key Projects and Day-to-Day Office Management: Handle full project management for complex initiatives, from setting up CRM systems to building automation tools that help teams work faster. Keep the office running smoothly as the main manager of daily tasks.
Handle Financial Operations and Track KPIs: Oversee shipping, accounts receivable (returns/refunds), and accounts payable to ensure on-time payments and meeting targets. Track financials closely to hit KPIs and ensure profitability.
Support Daily Operations and Budgets: Track all company expenses and give useful advice, while acting as the CEO's main partner for everyday decisions and strategy changes.
Plan for Expansion: Set up our franchise and partnership area, finding chances to open physical stores in key markets.
Who We're Looking For - A Strong Leader Who Gets Results Quickly and Well
Experienced Leader: 3+ years in operations leadership, executive strategy, or high-level roles in luxury fashion, wholesale, or e-commerce (boho/feminine/high-end apparel a huge plus).
Smart Planner: Strong analytical skills with a history of growing revenue through data-driven strategies, client acquisition, and process optimization.
Team Player with Creative Skills: Real experience in marketing (ads, influencers) and production (sourcing, development, quality control).
Tech Expert: Skilled in CRM (Salesforce/HubSpot), automation (Zapier), financial software (QuickBooks/ERP), and project tools (Asana/Monday.com).
Luxury Professional: Excellent organization, discretion, and attention to every detail. Tough under pressure with a friendly, motivating attitude.
Growth-Focused: Top performer who delivers results others think are impossible-and faster. Bachelor's or Master's in Business, Fashion, or related field; fluent in English (French a plus).
What You Get - A Package Built for Hustlers
Base salary $30-$36/hour (~$62,400-$74,880/year full-time - strong for high-impact leadership roles in luxury fashion, with fast growth potential)
GUARANTEED RAISES EVERY 6 MONTHS ! : 2% every 6 months (4% yearly) for first 2 years - automatic progression to higher base by year 2
GUARANTEED ANNUAL BONUS: $1,000 guaranteed → up to $10,000
Profit-sharing: Up to 15% of net profits distributed annually as extra bonuses to all staff based on performance - the harder we hustle together, the bigger everyone's share
GUARANTEED $3,000 loyalty bonus at 3-year mark
Generous clothing allowance (obviously) -- 2 FREE PIECES PER MONTH
20 paid days off to start (13 PTO + 7 sick), growing +4 vacation days/year (cap at 25 PTO = up to 32 total days), plus 5 major holidays (separate)
$150/month health & wellness stipend
Travel perks, dreamy DTLA showroom vibes, and direct partnership with the founder
Monthly PERSONAL GROWTH Bonus: $150-$350 extra every month when you present and execute a clear growth action plan to grow your skills that help the company (stackable!)
Monthly Einstein Award: $100 cash for standout intelligent growth (yes - earn both monthly bonuses if you're crushing it)
Our Culture - Built for Builders
Small 10-person team, lightning-fast execution, weekly 5-minute power meetings with the CEO, Friday catered lunches + skill shares (with $100 prizes), potlucks ($50 prizes), quarterly Shark Tank pitches ($200 prizes). We reward results, ownership, and hustle - no excuses, just “how do we make it happen?”
Ready to step in as the operational powerhouse and drive Strawberry Paris to the next level?
Send your resume + a cover letter sharing your biggest operational/growth win and why you're ready to build a billion-dollar luxury brand.
Email: ************************
Subject: Chief of Operations - [Your Name] - Let's Build a Billion-Dollar Brand
We move fast. The right person starts ASAP.
Don't wait - your future at a rocket-ship luxury brand is waiting. 🍓✨
Check us out: ***********************
Strawberry Paris is an equal opportunity employer committed to diversity, equity, and inclusion in every thread.
Assistant Operating Director
Operations director job in Los Angeles, CA
Los Angeles, California, (Santa Monica, CA Office Location) | Full-Time | Leadership Role | $62,500 + Benefits & Bonus Opportunities
At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.
We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.
Office Leadership & Operations
Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture.
Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
Share on-call rotation with office leadership.
Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
Assist with recruiting, onboarding steps, and staff oversight to support office growth.
Client Care & Quality Assurance
Oversee scheduling operations to ensure timely coverage and an excellent client experience.
Respond to client escalations with urgency, professionalism, and empathy.
Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
Ensure state-required supervisory visits are completed (as applicable).
Serve as a backup for client assessments when the Operating Director is unavailable.
Qualifications
Bachelor's Degree preferred but not required, high school diploma or equivalent required.
2+ years of experience in management, leadership operations, or human resources.
Experience hiring, recruiting, training, scheduling, and supervising staff.
Leadership experience within the healthcare or home care industry.
Ability to work autonomously in a fast-paced environment.
Comfort managing multiple priorities and shifting needs throughout the day.
Other Requirements
Valid driver's license and auto insurance.
High proficiency with technology, especially Google Workspace.
High attention to detail and exceptional follow-through skills.
Strong communication and interpersonal skills.
Compensation & Benefits
$62,500 starting salary
Growth Bonuses
Medical, Dental, Vision benefits package.
12 days of PTO annually.
Phone stipend.
Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.
Why You'll Love This Role
You are the central in-office leader, ensuring clarity, rhythm, and daily operational success.
You will directly shape staff performance, team culture, and client experience.
You'll grow in leadership through hands-on coaching, development, and operational oversight.
Your work makes a direct impact on seniors, caregivers, and families in your community.
Join a mission that matters.
If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us.
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We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
Operations Manager
Operations director job in Los Angeles, CA
E-Commerce Operations Manager
Compensation: Base: $65,000-$85,000 + Performance-Based Bonus tied to operational metrics.
*Important* A short online pre-employment assessment conducted by Criteria Corp is required before a candidate is considered. Please copy and paste the link provided at the bottom of this page.
SaunaBox is one of the fastest-growing and most innovative brands (per Inc Business) in the health & wellness space, building premium sauna products for modern consumers and businesses. We operate in a fast-paced, dynamic startup environment where speed, accuracy, and operational excellence fuel our growth. We are looking for a process-driven, detail-oriented E-Commerce Operations Manager who thrives in systems, loves clean data, and can confidently own the backbone of our operations, from ERP accuracy to fulfillment performance, inventory management, wholesale operations, and cross-functional execution. If you're energized by building processes, scaling operations, and working in a brand that's expanding quickly, this role is for you.
What You'll Do (Key Responsibilities) -
ERP Ownership & Inventory Management
Own the ERP system and ensure all data is accurate, updated, and a reliable source of truth.
Maintain healthy inventory levels and prevent stock-outs through proactive monitoring.
Implement & systemize inventory control processes.
Place purchase orders (POs) aligned with the company's Operational Plan.
Execute demand forecasting, inventory analysis, and provide reporting to leadership.
Track, manage, and optimize inventory turn and accuracy across all channels.
E-Commerce Operations
Coordinate daily with fulfillment partners to ensure accurate shipping windows and delivery expectations.
Monitor orders that are delayed or not shipping on time, resolving issues before they escalate.
Create and maintain products in Shopify.
Audit and oversee invoices and charges from fulfillment vendors - 3PL, freight forwarder, etc.
Manage vendor spend reconciliation and ensure accurate monthly reporting.
Wholesale Operations
Ensure adequate inventory allocation/reservation for wholesale purchase orders.
Receive wholesale POs, coordinate with 3PL for reservation, and manage ship windows via EDI.
Upload and maintain inventory in OrderStream.
Set up new products for wholesale distribution partners.
Manage EDI platforms end-to-end, ensuring
On-time ship windows
Accurate ASNs
Correct vendor invoicing
Monitor and reduce wholesale chargebacks through operational excellence.
Operational Excellence
Create, implement & monitor Standard Operating Procedures (SOPs) related to inventory management, ECOM/WS Operations, and logistics.
Automate & systematize routine operational tasks through AI.
Work closely with COO and provide weekly updates to the executive leadership team.
Key Metrics You Will Own
Stock-Out Prevention
On-Time To Request / On Time Delivery (Direct to Consumer & Wholesale)
Wholesale Chargebacks
Sell Through Rate / Inventory Turnover Ratio / Carrying Costs
Operational Cost Savings
Who You Are (Qualifications & Experience)
Required
Technical
1+ years experience in ERP systems and fulfillment operations
Strong process orientation with the proven ability to build clear, effective SOPs.
Experience with PO placement, demand planning, inventory forecasting, and vendor coordination.
Familiarity with Shopify maintenance and product setup.
Ability to conduct data analysis & presentation - and ability to create meaningful actions from data.
Non-Technical
Flexible working hours to communicate with overseas vendors.
Comfortable working in a fast-paced, ever-changing startup environment, and the ability to “wear many hats”.
Clear & direct communicator.
Preferred
Experience in scaling DTC e-commerce or hardware startups.
Experience working in fulfillment or logistics.
Strong analytical mindset with an eye for data cleanliness and operational efficiency.
Experience with EDI, wholesale invoicing, and managing large retail accounts.
Understanding of fulfillment workflows (3PLs, cross-dock, freight, etc.).
Why Join SaunaBox?
Be part of a high-growth wellness brand redefining modern recovery solutions.
Direct ownership over critical operations that drive company performance.
Opportunity to build the systems and processes that scale our next stage of growth.
Opportunity for role & responsibility growth as SaunaBox grows.
Competitive salary + bonus tied to meaningful metrics (EBITDA, inventory turn, OTTR).
Competitive benefits: Unlimited PTO, paid health insurance, access to SaunaBox product catalog, employer sponsored 401K, opportunities to attend in person health & wellness events.
Fast-paced startup culture with autonomy, impact, and cross-functional collaboration.
*All applicants must take the pre-employment assessment before being considered for the role. There are two parts to the test which include a general aptitude test accompanied by a personality test. This brief exercise should take approximately 30 minutes. Copy and paste this link to participate in the assessment. *******************************************************************
Director Manufacturing 1
Operations director job in Palmdale, CA
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: NoneTRAVEL: Yes, 25% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Aeronautics System Sector is seeking a Director General Manufacturing 1 to join our team of qualified, diverse, individuals to lead the Manufacturing Operations for the F-35 Integrated Assembly Line (IAL) on 2nd Shift . This position is located in Palmdale, CA.
This position's primary role will be to build and lead the common processes and tools in addition to providing the leadership and technical expertise in the Manufacturing Disciplines across the F-35 IAL. This position requires a comprehensive understanding of design, program management skills, proven strategic planning, and business execution capabilities, as well as ability to work collaboratively. The position will be a key leadership role, interfacing with all IPTs, IWO partners, Supplier Management leads, and Customers in establishing the baseline program plans, validating the updates, follow-up, and reporting. The selected individual must have experience leading a high-rate production program encompassing all aspects of rate readiness planning activities. In addition, the candidate should be able to interact and influence executive level management and communicate effectively with both oral and written presentations, which will include the following responsibilities:
Key Responsibilities:
Directs 400+ employees on 2nd shift, overseeing all aspects of manufacturing and assembly operations for the F-35 Center Fuselage
Drive team performance across safety, quality, cost, schedule, 5S and Factory Accountability
Works closely with cross-functional partners such as Manufacturing Engineering, Tooling, Quality, Quality Engineering, Global Supply Chain, as well as the customer
Provides guidance and input to program IPT's defining appropriate performance, risks, issues and opportunities affecting program unique requirements
Support program initiatives and proposal with most affordable solutions and including labor hours, direct $'s, capital $'s and Indirect impact
Team is also responsible for developing and coordinating new manufacturing concepts to ensure NGC is competitive and continuously improving performance.
Responsible for the manufacturing team's process adherence, corrective actions, and Foreign Object Elimination
Director communicates and supports development and attainment of unique skills based on the wide variety of engineering, project management, liaison, sub-contract administration and touch labor personnel to execute statement of work.
Lead employee engagement, inclusion, accountability, development and retention within organization
This position will offer 2nd Shift - 9/80 with the ability to come in on weekends and work off hours as required by the business, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. We are looking for self-motivated, proactive, and goal-oriented people to help us grow our services and become even better at what we do.
Our Leaders at Northrop Grumman live our values daily and encourage our teams to do the same.
We do the right thing:
upholding the highest ethical standards and facilitating a safe and respectful environment that attracts, retains, and inspires a diverse and engaged team.
We do what we promise:
holding yourself and others accountable to meet predictable and balanced results.
We commit to shared success:
operating as OneNG and removing barriers for our teams. Finally,
We pioneer
setting a vision that shapes the future and inspires others.
Basic Qualifications:
Must have a bachelor's degree and 10+ years' experience in a Manufacturing Operations / high-rate assembly line production, tooling, or Manufacturing Engineering OR a master's degree AND 8+ years' experience in a manufacturing operations environment, tooling, or Manufacturing Engineering Must have 5+ years of management or leadership experience.
Ability to create and present professional PowerPoint presentations to executive leadership
Must have the ability to obtain a DoD Clearance as well as special program access
Proven record of driving performance of a high-rate manufacturing team
Preferred Qualifications:
Strong communicator with the ability to drive accountability and resolve complex issues
Prior experience with Earned Value Management Systems (EVMS)
Expert level proficiency with oral and written communication skills
Ability to negotiate and integrate different viewpoints
Able to prioritize and adjust tasks to accomplish the project result
Proven, high-impact leader across large-scale manufacturing operations
Primary Level Salary Range: $210,700.00 - $252,800.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Auto-ApplyManager, Airport Customer Operations (Los Angeles, CA, US)
Operations director job in Los Angeles, CA
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
* Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
* Salary range is between $95,000 to $130,000.
What you'll do
* Develops employees
* Implements methods of maximizing revenue and controlling expenses
* Oversees day to day customer service operations
* Solicits ideas and/or feedback from employees and accepts accountability for follow-through
* Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
* Monitors and measures on time performance
* Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
* Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
* Ensures all internal audit requirements are followed and accountable for compliance
* Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
* Conducts grievance hearings and servs as a grievance hearing officer as required
* Interprets the company's policies in a professional and positive manner to all customers
* Assists Directors with Customer Service Manager interviews and selections
* Aids/guides the development of Customer Service Managers and supervisory staff
* Shift work-including nights, weekends and holidays
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School Degree or GED equivalent
3 years' airline supervisory experience
3 years' airport operations experience
Preferred Qualifications- Education & Prior Job Experience
* N/A
Skills, Licenses & Certifications
* Possess a valid US Driver's License
* Must be self-motivated and detail oriented, team player
* Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Director of Customer Experience
Operations director job in Los Angeles, CA
Job DescriptionLocation: Based On-site 5 days/week in LA HQ Who We Are: Thrive Causemetics is Bigger Than Beauty™: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty™ program, every product purchased results in a donation to help communities thrive.
Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone's voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do.
Who We Are Looking For:
We are looking for a beauty maven, visionary, data-informed leader to guide our Customer Experience team into an exciting new phase of growth. You bring a rare blend of operational excellence and a leadership mindset that balances empathy with efficiency, with a deep passion for beauty. You know how to foster high performance while deeply valuing people. You have successfully led teams through periods of evolution and scale, and you are energized by the opportunity to build strong foundations that support sustainable excellence.are energized by the opportunity to build strong foundations that support sustainable excellence.
You are a systems thinker and proactive innovator who understands how to introduce the right tools, workflows, and technologies to increase clarity and performance, especially in a customer-centric environment. AI, automation, and CX tech are not just buzzwords to you; they are strategic enablers for resolution speed, service consistency, and agent empowerment. With a keen eye on both the details and the big picture, you help teams find rhythm, purpose, and pride in what they do. If you are passionate about beauty, brand loyalty, and delivering consistently exceptional service experiences, this role is for you.What You Will Be Doing:
Be a Beauty Maven and Brand Ambassador: Foster a beauty-first service culture. Lead by example as a true brand evangelist, inspiring your team to embrace and embody Thrive Causemetics' values and mission. Stay ahead of beauty trends, product innovation, and customer preferences to ensure our team is equipped to provide knowledgeable, empowering, and genuinely delightful guidance.
Team Leadership and Development: Provide clear structure, coaching, and support to a growing team that includes customer support specialists, beauty advisors, and outsourced partners. Establish leadership pathways and skill development programs that foster a high-performance, inclusive culture where people feel empowered and proud of their work.
Customer Experience Innovation: Champion the use of modern technologies including AI, automation, and advanced CX platforms to enhance ticket handling, resolution speed, and service efficiency while preserving the warmth and personalization that define our brand.
Omnichannel Service Strategy: Architect a consistent, branded service experience that spans ecommerce, in-store retail and wholesale, and social commerce. Ensure our tone, responsiveness, and quality standards remain cohesive across all platforms and time zones.
Customer Education and Product Expertise: Partner closely with CX leads to ensure our beauty advisors are equipped with deep product knowledge and brand fluency, enabling exceptional, tailored guidance and education across every channel.
Cross-Functional Collaboration: Serve as a key connector between CX and other teams by working closely with Ecommerce, Social, Brand, Retail, and Operations to ensure the customer's voice is embedded in company-wide strategy and execution.
Insights and Continuous Improvement: Leverage customer feedback, team insights, and data to identify friction points and unlock opportunities. Build systems that drive improvements in NPS, engagement, loyalty, and team performance.
Vision and Execution: Define a long-term strategy for how CX contributes to our Bigger Than Beauty™ mission. Implement operating goals, quality benchmarks, and reporting frameworks that reinforce a culture of service excellence and strategic impact.
What Will Make You Stand Out:
10+ years of experience leading CX or customer care functions in a rapidly scaling DTC and/or omnichannel retail environment
5+ years of team management experience, including hybrid or distributed teams, with a history of coaching and developing diverse roles across customer support and education
Deep passion for beauty with a pulse on trends, ingredients, and education; brings a brand-first lens to every CX touchpoint
Proven ability to translate beauty storytelling and product expertise into memorable, trust-building customer experiences
Committed to cultivating teams that embody brand values and radiate excitement, fluency, and care across all channels
Proven success in evolving CX operations and processes, not just preserving the human element but elevating it through thoughtful systems, refined service standards, and meaningful personalization
Passion for embedding CX into the fabric of the business, positioning the team as strategic partners and ensuring their voice shapes decisions at every level
Experience cultivating a team culture that blends customer support excellence with brand fluency, building a group of true beauty and brand experts who are aligned, empowered, and future-focused
Expertise in platforms such as Zendesk and complementary tools for loyalty, reviews, returns, and service automation, along with curiosity for emerging tech and AI that enhance both team and customer outcomes
Exceptional communication and interpersonal skills, with the ability to lead with empathy, clarity, and consistency while inspiring and galvanizing teams
A genuine love for the beauty space and a belief in the power of education, storytelling, and care to turn customers into lifelong advocates
Thrive Causemetics is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. without current or future sponsorship for an immigration-related work benefit. Thrive Causemetics does not hire H-1B, F-1 CPT, OPT, or STEM OPT candidates for this role.
The base pay range for this role is $150,000 - $175,000, with the following factors determining the base pay at offer: skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within a role. Additionally, this role is also eligible for an annual discretionary bonus based on company and individual performance. Thrive Causemetics provides a competitive benefits package, including but not limited to: comprehensive medical, dental and vision plans, a 401(k) plan with employer matching, various paid time off programs, employee discount/perks, life insurance, disability insurance, and employee assistance programs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Director of Manufacturing
Operations director job in Torrance, CA
About Castelion
Castelion is bringing a new approach to defense development and production: one that focuses on short, iterative design cycles, rapid testing in development, and modern commercial manufacturing strategies for production at scale. We're designing, building, and testing next generation long range strike weapons systems to give America and its Allies a definitive edge and deter future conflicts.
Director of Manufacturing
We're seeking a Director of Manufacturing to lead our Los Angeles based manufacturing operations - our modern Arsenal of Democracy - delivering hypersonic capability at scale to deter future conflicts. In this pivotal leadership role, you will build and lead a world‑class manufacturing operation, pushing for innovation and operational excellence that positions us as the nation's premier hypersonic producer.
Responsibilities
Define and execute strategy to scale all Los Angeles based production including avionics, sub-assemblies, mechanisms, and composites fabrication from prototype to scaled production
Recruit, train/develop, and scale a diverse, high-performing 100+ employee manufacturing team (technicians, leaders, and manufacturing engineers)
Support the implementation and refinement of production software systems and tools (MES, ERP, PLM, etc)
Oversee facility planning (layout, flow optimization, and equipment selection and acquisition)
Oversee day-to-day production and manufacturing operations - including production scheduling, capacity planning, resource allocation, inventory and supply-chain coordination, materials flow, and facility/equipment management
Forecast and manage operational and capital expenditures.
Develop, implement, and refine KPIs to measure performance.
Lead continuous process development and improvement efforts to optimize yield, throughput, manufacturing cost, and production reliability across all production lines
Establish and maintain a culture that prioritizes safety, quality, speed and continuous improvement.
Basic Qualifications
Bachelors degree in Engineering
10+ years in production/manufacturing operations or manufacturing engineering
5+ years in production/operations leadership
Demonstrated success in scaling a production operation from development/prototype to high volume production
Deep understanding of high-precision, complex aerospace hardware production - including metallic and composite fabrication, machining/welding/additive, tight-tolerance assembly, avionics, testing and acceptance, and NDE.
Skilled at interpreting raw data, identifying trends or anomalies, and translating findings into clear, data-informed strategies.
Demonstrated ability to lead, mentor, and develop a high-performing, cross-functional team - including production staff, manufacturing engineers, quality, supply-chain, and operations personnel - with emphasis on building culture, accountability, and continuous improvement
Excellent communication, interpersonal, and cross-functional collaboration skills to interface with engineering, quality, supply-chain, leadership, and possibly external partners or customers.
Demonstrated commitment to safety, quality, and compliance
Preferred Skills and Experience
Comfort operating in a fast-paced, high-stakes, high-reliability environment typical of aerospace/defense startups - able to make decisions under ambiguity, handle programmatic/contract demands, and adapt as priorities shift
Experience with manufacturing execution systems (MES/ERP/PLM), production data systems, material resource planning (MRP), and digital manufacturing workflows to manage operations, quality, change control, and configuration
Strong background in manufacturing engineering practices, operations excellence, and continuous improvement methodologies (e.g., Lean manufacturing, Six Sigma, process optimization, DFM/DFA, production flow and layout planning, tooling and automation)
Deep knowledge of aerospace manufacturing standards and regulatory frameworks (e.g., AS9100, NADCAP, applicable military/defense manufacturing standards), including quality management, audit readiness, compliance, and export-control/ITAR requirements
Extensive leadership experience (10-15+ years) in aerospace, defense, or high-complexity manufacturing, including several years at the sr. manager or director level leading cross-functional teams
All employees are granted long-term stock incentives as part of their employment as Castelion. All employees receive access to comprehensive medical, vision, and dental insurance, and the company offers three weeks of paid time off per year.
Leadership Qualities
Bias to Action and Creative Problem Solving. Desire and experience questioning assumptions in ways that lead to break through ideas that are ultimately implemented. Successfully bring in applicable processes/concepts/materials from other industries to achieve efficiency gains. Ability to personally resolve minor issues in development without requiring significant support.
High Commitment, High Initiative. A successful candidate will have a genuine passion for Castelion's mission and consistently look for ways to contribute to the company's technical goals and prevent hardware blockers. Ability to work in a fast paced, autonomously driven, and demanding atmosphere. Strong sense of accountability and integrity.
Clear Communicator. Proactively communicates blockers. Trusted in previous roles to be voice of company with regulators, suppliers, gate keepers and customers. Capable of tactfully managing relationships with stakeholders to achieve company-desired outcomes without compromising relationships. Emails, IMs and verbal interactions are logical, drive clarity, and detailed enough to eliminate ambiguity.
ITAR Requirements:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Employment with Castelion is governed on the basis of competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Site Operations Manager (LB)
Operations director job in Long Beach, CA
Job Description
MISSION, VISION, AND VALUES
Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers.
JOB SUMMARY
The Site Operations Manager - Long Beach Clinic is responsible for overseeing the daily operations of Harbor Community Health Centers' newest location in Long Beach. Reporting directly to the Chief Operating Officer (COO), this position ensures the clinic operates efficiently, safely, and in alignment with HarborCHC's mission, vision, and core values.
The Site Operations Manager plays a key role in coordinating administrative, operational, and technology functions to support a seamless patient experience. This includes managing front office workflows, collaborating with clinical and administrative teams, and serving as the on-site liaison for IT, facilities, and operational support. The Site Operations Manager will promote a culture of excellence, teamwork, and inclusivity while ensuring compliance with organizational standards, quality measures, and regulatory requirements.
This role requires a hands-on leader who is proactive, adaptable, and committed to improving the health and well-being of the Long Beach community through efficient operations and exceptional patient-centered service
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Oversee daily non-clinical operations of the Long Beach site, ensuring smooth patient flow and adherence to HarborCHC standards
Collaborate with the COO, IT Department, and departmental leads to implement operational policies and best practices across all clinic functions
Monitor scheduling, patient access, and front desk workflows to optimize efficiency and patient satisfaction
Ensure compliance with safety, infection control, and facility standards
Partner with Facilities and IT departments to ensure timely resolution of site-related issues and maintenance needs
Serve as the on-site liaison for IT support, coordinating technology setup, troubleshooting hardware and software issues, and ensuring functionality of EHR systems, phones, and equipment
Assist with technology onboarding for new employees, ensuring proper access to systems and training in workflow tools
Maintain inventory of technology assets and report needs for replacements or upgrades
Act as an on-site ambassador for HarborCHC's patient experience initiatives
Monitor patient feedback, address complaints, and ensure timely resolution in coordination with leadership
Support clinical staff in maintaining a patient-centered environment and efficient service delivery
Ensure the clinic's environment reflects a welcoming, respectful, and inclusive culture
Serve as the point of contact for administrative operations, including supplies, vendor coordination, and maintenance requests
Support onboarding and training for new Long Beach clinic staff in coordination with HR and the COO
Assist in monitoring key operational metrics (e.g., patient volumes, scheduling, no-shows, etc.) and provide reports as needed
Support quality improvement and compliance initiatives to ensure adherence to local, state, and federal regulations
Provide day-to-day guidance and coordination for front office and support staff, ensuring accountability, teamwork, and professional growth
Work closely with the COO to identify operational challenges and propose data-driven solutions
Participate in leadership meetings, contributing feedback from the Long Beach site perspective
Lead by example in demonstrating HarborCHC's values and commitment to community health
Other duties as assigned
QUALIFICATIONS
Education: Bachelor's degree in health administration, Business, Public Health or a related field required. Equivalent experience in healthcare operations management may be considered
Experience
:
Minimum of 3-5 years of experience in a healthcare or community clinic operations role, with demonstrated leadership capabilities
Experience in a Federally Qualified Health Center (FQHC) or similar setting strongly preferred
Proven ability to manage multiple priorities and coordinate cross-functional teams
Knowledge of healthcare operations, patient flow management, and quality improvement principles
Strong communication, problem-solving, and organizational skills
Bilingual (English/Spanish) preferred but not required
Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Experience with electronic health record (EHR) systems preferred (e.g., eClinicalWorks)
Other Requirements:
Legal authorization to work in the United States
Valid California driver's license and access to an insured automobile
Clear post-offer, pre-employment background screening
Must be vaccinated against COVID-19 or have a qualifying medical/religious exemption
EXPECTATIONS
Adheres to all Harbor Community Health Center (HarborCHC) policies and procedures
Conducts self in a manner consistent with HarborCHC's core values and mission
Provides excellent internal and external customer service
Maintains a positive, professional, and team-oriented attitude
Ensures attendance, punctuality, and compliance with all timekeeping procedures
Communicates regularly with the COO regarding site operations, staffing needs, and patient experience concerns
Meets productivity standards and performs duties as workload necessitates
Fosters an environment that promotes trust, cooperation, and continuous improvement among all staff
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust.
Hours: HarborCHC is open Monday -Friday 8am-5pm. This is a full-time, exempt position, and the employee is expected to work approximately 40 hours per week. Evening and weekend work may occasionally be required, as business needs dictate.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
HarborCHC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. HarborCHC complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
DISCLAIMER
The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer.
In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.
Chief Business Official (CBO) Job #2025-26-022
Operations director job in El Segundo, CA
The Mission of the Wiseburn Unified School District is to provide a safe, orderly environment focused on the academic, social, and physical needs of the whole child while emphasizing community participation. To meet the challenges of the technological and complex world of the 21st Century, Wiseburn students will acquire the skills necessary to become capable lifelong learners and productive citizens. AN EQUAL OPPORTUNITY EMPLOYER: The Wiseburn Unified School District and Da Vinci Schools are an equal opportunity employer and do not discriminate through its policies, procedures, practices or any other manner on the basis of a person's actual or perceived race, color, national origin, sex, physical or mental disability, age, religion, pregnancy, marital status, ancestry, medical condition, genetic information, veteran status, gender, gender identity, gender expression, or sexual orientation All offers of employment are subject to and contingent upon the completion of a criminal background check by the California Department of Justice. Convictions of certain crimes, including but not limited to sex and narcotics offenses and serious and violent felonies, as specified in the California Education and Penal codes, will bar employment with the District and this contract shall become null and void.
See attachment on original job posting
Refer to the job posting for a list of experience requirements or if you have any questions or need further clarification, please contact the email address listed in the posting.
Bachelor's degree or above in business, public administration, accounting, or economics from an accredited institution. Advanced degrees are preferred. Minimum of five years of effective experience in school business accounting, financial analysis, budget preparation, control, and management. Experience as an accounting manager, preferably in a public school setting. Other relevant experience and/or education may be substituted for the above.
Bachelor's degree or above in business, public administration, accounting, or economics from an accredited institution. Advanced degrees are preferred. Minimum of five years of effective experience in school business accounting, financial analysis, budget preparation, control, and management. Experience as an accounting manager, preferably in a public school setting. Other relevant experience and/or education may be substituted for the above.
* Letter of Introduction
* Letter(s) of Recommendation (1 Letter of Recommendation written by current supervisor)
* Resume
Comments and Other Information
Benefits include CalPERS, medical, dental, vision, life and income protection
Vice President, General Manager, US Bone Health
Operations director job in Thousand Oaks, CA
At Amgen, if you feel like you are part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
What you will do
Let's do this. Let's change the world. In this vital role you the Vice President, General Manager, US Bone Health, sets the vision for the business unit to execute on commercial strategy to drive revenue and deliver for patients. The VP, GM is instrumental in leading long-term strategic planning and forecasting by establishing a clear vision for the future, leading the development and execution of strategic plans, and empowering teams to deliver results. The US Bone Health BU is comprised of a team of roughly 400 sales and marketing professionals.The Vice President serves as a talent magnet and sets the climate for the success of their teams and the broader organization. The Vice President builds and shapes the commercial organization to support the changing business environment and healthcare landscape, including integrating teams and people. They set the tone and lead by example, fostering an environment of collaboration and engagement with cross-functional partners to enable productivity and efficiency across the business.The Vice President, General Manager reports to the Senior Vice President, US Business Operations
KEY RESPONSIBILITIES:
Deliver P&L trust
* Responsible for planning, directing, and managing all aspects of the commercial operations in US Bone Health BU to ensure profitable and efficient operations
* Deliver results through accurate forecasting, setting clear expectations for direct reports and cross-functional leadership, and actively coaching and managing teams to meet expectations
* Build and maintain strong partnerships across US Business Operations (USBO), including US Value & Access and Patient Access and Reimbursement programs, as well as with Customer Data and Analytics teams, Customer Capabilities teams, Finance partners, Global Marketing and Access, and Global Commercial Operations leadership (GCO)
* Meet established KPIs and all USBO goals to support the US revenue goals and shareholder expectations
* Direct business unit objectives in alignment with USBO and Amgen objectives
* Lead and oversee brand strategy plans and optimize US revenue including field sales and key account teams
* Oversee operational budgets and short- and long-range plans, making swift decisions to reallocate resources as needed
Build best teams
* Selflessly develop talent for brand teams, USBO, and GCO
* Actively mentor and sponsor emerging talent
* Establish and maintain a positive and inclusive organizational culture
* Direct leadership team meetings within the business unit, conduct performance reviews, coach, and support the development and career growth for direct reports
Shape the future
* Anticipate and react rapidly to market changes
* Utilize deep understanding of market and needs of customers
* Foster innovation and transformation through use of technology and workforce strategy
Leverage market experience and network
* Utilize an established network of payors, providers, and policy shapers
* Experience with medical benefit products including contracting/IDN/Health Systems strategy
* Serve as the face of Amgen Bone Health to customers, including periodic travel and virtual engagements with key customers
Demonstrate leadership attributes
* Learning agility and curiosity to learn in a dynamic environment
* Ability to quickly make decisions to reallocate resources within the team and across USBO
* Ability to rapidly build trust with leadership and cross-functional teams
* Clear, concise, and impactful communication skills with team, peers, and executive leadership
* High level of accountability for self and team
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a leader with these qualifications.
Basic Qualifications:
* Doctorate degree & 8 years of commercial (marketing and/or sales leadership) experience OR
* Master's degree & 10 years of commercial (marketing and/or sales leadership) experience OR
* Bachelor's degree & 12 years of commercial (marketing and/or sales leadership) experience AND
* 8 years of direct managerial experience. Previous experience managing other managers
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.The annual base salary range for VP level opportunities in the United States is $315,000 to $525,000. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
* Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
* A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
* Stock-based long-term incentives
* Award-winning time-off plans and bi-annual company-wide shutdowns
* Flexible work models, including remote work arrangements, where possible
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship for this role is not guaranteed.
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Salary Range
$315,000.00 - $525,000.00
Regional Director of Operations
Operations director job in Los Angeles, CA
Job Description
Job Purpose:
At Soho House, the Regional Director of Operations is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met for the West Coast Region. Including day-to-day staff management, the Regional Director of Operations is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As the Regional Director of Operations, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Regional Director of Operations works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities.
Main Responsibilities
Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation.
Responsible assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff.
Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, PR, Social, Events & Programming, Finance, Housekeeping and Facilities
Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any "big moment" such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff.
Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and overall experience.
Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Food & Drink, Finance
Performs other duties as assigned by supervisor/manager.
Experience Required:
At least 10+ years managing high-volume Hotel/Food and Beverage (F&B) or multi-unit operations.
Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests.
Interview all new and prospective hires (internal/external) and adhere to HR policies while positively provide support to the team in terms of growth, development and success planning.
Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys.
Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink.
Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable
Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$300,000-$325,000 USD
Logistics Operation Manager - Bilingual (English/Korean)
Operations director job in Los Angeles, CA
For More Open Positions Visit us at: ********************************** Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Sick hours
Job Description
Lead daily air freight operations, including import/export scheduling, documentation, and on-time shipment delivery.
Supervise and mentor a team of air operation staff, ensuring performance, safety, and compliance standards are met.
Coordinate with airlines, freight forwarders, truckers, and warehouse vendors to maintain reliable cargo flow and capacity.
Analyze cost, lead time, and service metrics to identify opportunities for improvement.
Ensure compliance with TSA, FAA, and IATA regulations for air cargo handling.
Collaborate with internal teams (Sales, Customer Service, Finance) to align operations with customer requirements and business goals.
Prepare and present regular KPI reports and improvement plans to upper management.
Salary: 85K+ /yr. (D.O.E)
Qualifications
Bachelor's degree in Logistics, Supply Chain, or Business Administration (preferred).
4+ years of experience in air freight or logistics operations.
Proven leadership and team management experience.
Strong understanding of TMS/WMS systems and shipment visibility tools.
Excellent problem-solving and communication skills.
Knowledge of TSA / FAA / IATA compliance standards.
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Bilingual (English/Korean)
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Logistics Operation Manager - Bilingual (English/Korean)
Operations director job in Los Angeles, CA
For More Open Positions Visit us at:
**********************************
Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Sick hours
Job Description
Lead daily air freight operations, including import/export scheduling, documentation, and on-time shipment delivery.
Supervise and mentor a team of air operation staff, ensuring performance, safety, and compliance standards are met.
Coordinate with airlines, freight forwarders, truckers, and warehouse vendors to maintain reliable cargo flow and capacity.
Analyze cost, lead time, and service metrics to identify opportunities for improvement.
Ensure compliance with TSA, FAA, and IATA regulations for air cargo handling.
Collaborate with internal teams (Sales, Customer Service, Finance) to align operations with customer requirements and business goals.
Prepare and present regular KPI reports and improvement plans to upper management.
Salary: 85K+ /yr. (D.O.E)
Qualifications
Bachelor's degree in Logistics, Supply Chain, or Business Administration (preferred).
4+ years of experience in air freight or logistics operations.
Proven leadership and team management experience.
Strong understanding of TMS/WMS systems and shipment visibility tools.
Excellent problem-solving and communication skills.
Knowledge of TSA / FAA / IATA compliance standards.
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Bilingual (English/Korean)
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Regional Director of Operation
Operations director job in Los Angeles, CA
Job Description
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Pay [[pay Grade_obj]]
Reports To:
Salary: $110,000.00 - 140,000.00
Other Forms of Compensation: Bonus, Car Allowance
The Strategic Dining difference is in the support we deliver, not only focusing on successful systems, techniques, and tools, but improving the community's dining experiences, community cost savings and increased resident satisfaction. We accomplish this by being a true partner to our clients and communities and focus our efforts on meeting those goals, that are unique to each location.
75% travel
Manage SENIOR LIVING Dining accounts in and around Los Angeles, Thousand Oaks, Woodland Hills, Solvang, Carlsbad
Track record of ensuring high-quality services, financial success, and client satisfaction within the region while providing strong leadership.
Experience in multi-unit management in contract food services, required
Culinary experience and a culinary degree is preferred, as it contributes to our commitment to excellence.
Is proficient in Compass Group systems like OMS, MUS, efinance, and myorders, ensuring seamless operations, not required but preferred
Excels in written and verbal communication with internal teams and external partners.
Demonstrates exceptional leadership, training skills, and the ability to influence effectively.
Is adept at cultivating strong relationships, influencing and inspiring teams.
Embodies a hands-on leadership style, believing that building robust relationships leads to success.
Job Summary:
As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to culinary, hospitality and service leadership teams. This role requires a strong background in food production and service management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.
Account Management & Client Relations:
Balance company/community goals and regulatory agency requirements with individual client objectives to create a customized program that meets resident needs.
Schedule regular on-site, hands-on visits to coach, train, and follow-up on assigned goals.
Send a site-visit summary to the Executive Director, Chef, Dining Service Director, and applicable corporate team members.
Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned location, to demonstrate the company's team approach and commitment to the community.
Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
Understand and leverage company support teams and systems to meet region Key Performance Indicators.
Collaborate with department heads, executive chefs, sous chefs, dining room managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.
Business and Financial Acumen:
Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.
Timely completion of all daily, weekly, or monthly reports as outlined by the SDS Director of Operations.
Conduct monthly budget reviews with each location on or about the 15th of each month to ensure the dining expenses are on track or need an action plan to meet monthly budget targets.
Participate in the sales process by assisting with new opening services for new business accounts.
Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.
Coach and support operations team to effectively manage wages and controllable expenses.
Team Building & Management:
Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.
Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team.
Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching.
Recruit, train, mentor, and motivate a high-performing team of culinary, hospitality and service professionals, fostering a hospitality culture of excellence and teamwork.
Utilize an “open door policy” to solicit employee feedback and address team member problems or concerns.
Job Summary
Apply to Strategic Dining today!
Strategic Dining is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Associates at Strategic Dining are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Strategic Dining maintains a drug-free workplace.
Req ID: 1478420
Strategic Dining Services
LYN PELLEGRINI
[[req_classification]]
West Coast Regional Director of Operations - Oil, Gas, & Chemical
Operations director job in Torrance, CA
The Regional Director of Operations is a strategic leadership role responsible for overseeing and optimizing all operational aspects of the West Coast OGC (Oil, Gas, and Chemical) operations. The Regional Director will ensure the successful execution of projects from planning through completion, while maintaining safety, quality, budget, and schedule adherence. The Regional Director of Operations will lead cross-functional teams, drive operational excellence, and foster strong client relationships to support business growth and sustainability.
Key Responsibilities
Provide strategic direction and leadership for all construction operations within the oil, gas, and chemical sector for the West Coast.
Responsible for overall Regional Office performance.
Develop and maintain successful relationships with clients
Ensure compliance with safety regulations, environmental standards, and industry codes.
Manage budgets, forecasts, and resource allocation across multiple projects and regions.
Collaborate with executive leadership on business development, client engagement, and long-term growth strategies.
Lead, mentor, and develop high-performing teams across field and office operations.
Monitor KPIs and operational metrics to identify areas for improvement and innovation.
Job Requirements
Work Experience:
15+ years in industrial or refining construction in California, with progressive leadership roles
Deep familiarity with refining, petrochemical, or heavy industrial construction projects.
Extensive experience managing union environments and navigating labor relations, including grievance resolution and compliance with collective bargaining agreements.
Education:
Bachelor of Science degree in Construction Management, Engineering, Business Administration, or equivalent combinations of technical training and/or related experience required.
Location and Travel:
Offices in both Concord, CA or Torrance, CA - Willingness to work onsite at one of these locations and travel frequently to other office and client locations.
Regional Operations Director, Ambulatory Administration (Orthopaedic Surgery) - Ambulatory Admin - Full Time 8 Hour Days (Exempt) (Non-Union)
Operations director job in Los Angeles, CA
The Regional Operations Director (ROD) is responsible for overseeing the overall management of multiple facilities in designated areas including financial management, risk management, quality assurance compliance, patient care management, and teammate management. The ROD provides leadership and direction to assure safe, efficient, therapeutic and ethical patient care and positive teammate relations. He/She has full supervisory responsibilities for Clinic Managers within their assigned region and regional office coordination including but not limited to hiring, termination, disciplinary procedures, mentoring, professional development, annual review, salary increases. The Regional Operations Director defines and achieves operational and financial goals for practices under his or her direct supervision. Analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives. The Regional Operations Director ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patients. The ROD operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. He/she also offers leadership and guidance to managers under his or her supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment.
Essential Duties:
Maintain a liaison relationship between the Keck Medicine of USC Ambulatory Services, the Office of Revenue Cycle Management and the Keck Medical Center through attendance at meetings and through both written and oral communication
Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems
Oversee design and construction of new units and unit expansions/renovations
Participate with due diligence team for potential acquisitions either within or outside the division or the region
Oversee the transitional process of new acquisitions either within or outside the division or the region
Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums
Understand and follow all organizational patient and employment policies and procedures
Understand the idiosyncrasies of a multi-specialty clinic and establish protocols and workflows that are complimentary and not detrimental to each specialty and sub-specialty.
Identify commonalities and/or areas of opportunity to further align KMC on consistent practices, whether it be administrative, financial or clinical.
Moderate travel required to various site locations
Financial Management
Work with Clinic Managers and supervisors to formulate site specific budget and work with finance to develop regional budget of overall operational expenses in accordance with policies
Review, authorize and monitor expenditure reports in accordance with policies and procedures
Prepare and submit exceptions to budgetary compliance to the Associate Administrator
Provide training on policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards
Review payroll reports for compliance with HR laws and regulatory agency policies
Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for the region
Define and establish goals for practice with Ambulatory leadership and practice leadership. Implement changes and/or additions as necessary.
Analyze and report current workload and census statistics of patients/day through the use billing and registration systems. In order to capture accurate information, it is important to direct the staff in properly using these systems.
Work closely with the Patient Business Office to assure timely submission of charge documents, provide information on new physicians, provide information on new services and supplies, work w/ office in developing rates for the new services and supplies.
Using census statistics, telephone statistics and taking into account absences, holidays and vacation time, determine the correct level of staffing required to optimize patient care and fiscal integrity while meeting the TJC requirements.
Review the organizational goals, patient care standards according to JCAHO and University policies and administrative requirements of the practice to plan and prepare the annual budget with the Associate Administrator, Chief Ambulatory Officer and financial leadership team.
Encourage communication through weekly staff meetings, individual meetings, Manager and Supervisor meetings. Assure that changes in policy and procedures are communicated both up and down the chain of command.
Provide ongoing evaluation of all operating systems. Using management tools (e.g. patient experience, benchmarking. ) to refine and improve existing systems.
Ensure compliance of on-site cashiering services in the practice. This includes reviewing reports, working with General Accounting to assure that proper paperwork is submitted, ensuring that there is separation of duties with regard to collecting payments, charge document reconciliation, preparing receipts and cash reports.
Risk Management/Quality Assurance Compliance
Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirements
Ensure that appropriate state and federal agency compliance is reported. (i.e. Medicare, State Licensing Boards, etc.)
Coordinate internal audit visits, data collection and reporting per organizational policy
Ensure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, CDPH, TJC or other governing agency audit
Ensure compliance with state Worker Compensation and OSHA safety training requirements
Oversee quality assurance activities (timely reporting, follow-up, distribution)
Oversee compliance with organizational policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies)
Oversee compliance with state or federal regulations of the Injury Prevention and Safety Training Program
Patient Care Management
Participate with Ambulatory CNO, Regional Medical Director, or USC Care CMO as indicated and local management to ensure suitable treatment modality for all patients
Ensure that policies and procedures are in place and followed for continuity of planned care when patients are transferred to other facilities
Participate with Ambulatory Nurse Executive, Regional Medical Director, or USC Care CMO as indicated in development and revision of patient care policies and procedures manuals
Ensure proactive, high quality communication with physicians, nurse practitioners and other healthcare professionals regarding patient care
Work directly with the manager and/or director on the scheduling of appointments, locally and within the Access Center, to ensure a steady patient flow and productive patient-physician clinic relationship. Work w/ physicians and staff in assuring that the physicians have adequate availability to meet requirements and internal Department standards.
Manage the practices registration services to ensure compliance with USC Care and Hospital /University policies. Ensure that all required components are completed to ensure proper billings and collections. This includes making sure that insurance information is complete and accurate.
Work with Managers, Supervisors and Ambulatory leadership to coordinate clinics nursing services while assuring compliance with TJC standards. This includes adequate staffing plans and staffing contingency plans.
Work with Managers, supervisors, IT and Ambulatory leadership to assure practices are in compliance with any and all quality and financial metrics (i.e. MIPS) by performing periodic audit of records. Work with the Regional Medical Director or USC Care CMO and individual physicians to support compliance.
Facilitate room utilization and assuring exam rooms are assigned and rooms are utilized appropriately.
Work with Facilities and Clinical Engineering to assure the proper functioning of all patient care equipment.
Utilizes the nursing process to provide therapeutic care to ambulatory patient population.
Employee Management
Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment in outpatient and nursing services
Plan, organize and supervise all clinical and support staff(s) to ensure high quality, cost effective patient care
Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and organizational outpatient guidelines
Ensure that continuing education programs are offered to keep staff up to date on nursing practices, universal precautions, worker/patient safety etc.
Responsible for all employee activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals from the Executive Administrator and HR Administrator; includes all bonuses, performance reviews, employee performance management, compensation reviews, etc.
Ensure that the performance evaluation program meets organizational guidelines and that personnel files are maintained
Conduct regular staff meetings with Clinic Administrators or other program facilitators as necessary
Performs other duties as assigned.
Required Qualifications:
Req Bachelor's Degree Degree in a related field
Req 5 years Healthcare progressive management experience.
Req Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint
Req Ability to define and achieve operational and financial goals for practices under his or her direct supervision.
Req Able to analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department.
Req Engages in process improvement, program and system implementation, and facility projects to support and meet goals and objectives.
Req Knowledge of Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patients.
Req Knowledgeable in utilizing proper allocation of resources and sound financial management for the growth and development of the practice(s) and new service opportunities.
Req Excellent leadership skills to guide managers under their supervision to effectively delegate responsibilities and duties.
Req Ability to achieves a collaborative working environment.
Preferred Qualifications:
Pref Bachelor's Degree BSN preferred
Pref Master's degree Degree in a related field
Required Licenses/Certifications:
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $133,120.00 - $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law.
Notice of Non-discrimination
Employment Equity
Read USC's Clery Act Annual Security Report
USC is a smoke-free environment
Digital Accessibility
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
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Auto-ApplyVice President, General Manager, US Bone Health
Operations director job in Thousand Oaks, CA
At Amgen, if you feel like you are part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world. In this vital role you the Vice President, General Manager, US Bone Health, sets the vision for the business unit to execute on commercial strategy to drive revenue and deliver for patients. The VP, GM is instrumental in leading long-term strategic planning and forecasting by establishing a clear vision for the future, leading the development and execution of strategic plans, and empowering teams to deliver results. The US Bone Health BU is comprised of a team of roughly 400 sales and marketing professionals.The Vice President serves as a talent magnet and sets the climate for the success of their teams and the broader organization. The Vice President builds and shapes the commercial organization to support the changing business environment and healthcare landscape, including integrating teams and people. They set the tone and lead by example, fostering an environment of collaboration and engagement with cross-functional partners to enable productivity and efficiency across the business.The Vice President, General Manager reports to the Senior Vice President, US Business Operations
**KEY RESPONSIBILITIES:**
**Deliver P&L trust**
+ Responsible for planning, directing, and managing all aspects of the commercial operations in US Bone Health BU to ensure profitable and efficient operations
+ Deliver results through accurate forecasting, setting clear expectations for direct reports and cross-functional leadership, and actively coaching and managing teams to meet expectations
+ Build and maintain strong partnerships across US Business Operations (USBO), including US Value & Access and Patient Access and Reimbursement programs, as well as with Customer Data and Analytics teams, Customer Capabilities teams, Finance partners, Global Marketing and Access, and Global Commercial Operations leadership (GCO)
+ Meet established KPIs and all USBO goals to support the US revenue goals and shareholder expectations
+ Direct business unit objectives in alignment with USBO and Amgen objectives
+ Lead and oversee brand strategy plans and optimize US revenue including field sales and key account teams
+ Oversee operational budgets and short- and long-range plans, making swift decisions to reallocate resources as needed
**Build best teams**
+ Selflessly develop talent for brand teams, USBO, and GCO
+ Actively mentor and sponsor emerging talent
+ Establish and maintain a positive and inclusive organizational culture
+ Direct leadership team meetings within the business unit, conduct performance reviews, coach, and support the development and career growth for direct reports
**Shape the future**
+ Anticipate and react rapidly to market changes
+ Utilize deep understanding of market and needs of customers
+ Foster innovation and transformation through use of technology and workforce strategy
**Leverage market experience and network**
+ Utilize an established network of payors, providers, and policy shapers
+ Experience with medical benefit products including contracting/IDN/Health Systems strategy
+ Serve as the face of Amgen Bone Health to customers, including periodic travel and virtual engagements with key customers
**Demonstrate leadership attributes**
+ Learning agility and curiosity to learn in a dynamic environment
+ Ability to quickly make decisions to reallocate resources within the team and across USBO
+ Ability to rapidly build trust with leadership and cross-functional teams
+ Clear, concise, and impactful communication skills with team, peers, and executive leadership
+ High level of accountability for self and team
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a leader with these qualifications.
**Basic Qualifications:**
+ Doctorate degree & 8 years of commercial (marketing and/or sales leadership) experience OR
+ Master's degree & 10 years of commercial (marketing and/or sales leadership) experience OR
+ Bachelor's degree & 12 years of commercial (marketing and/or sales leadership) experience AND
+ 8 years of direct managerial experience. Previous experience managing other managers
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.The annual base salary range for VP level opportunities in the United States is $315,000 to $525,000. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
+ Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
+ A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
+ Stock-based long-term incentives
+ Award-winning time-off plans and bi-annual company-wide shutdowns
+ Flexible work models, including remote work arrangements, where possible
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship for this role is not guaranteed.