Senior Director, Client Service
Operations director job in New York, NY
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details
Job Title: Senior Director, Client Service, Media
Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk
About the role
The Senior Director role is a strategic leadership position responsible for overseeing a portfolio of high-value accounts and guiding strategic account teams. This individual acts as a senior advisor to executive-level stakeholders, influencing investment decisions and driving multi-year growth plans. The role combines deep expertise in media research and analytics with executive engagement and commercial accountability.
Primary Responsibilities
Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teams to deliver exceptional client outcomes.
Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights.
Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, and achievement of significant revenue targets.
Lead executive-level research initiatives; synthesize primary, secondary, and advanced analytics into actionable narratives for senior decision-making.
Optimize resource allocation and deliver operational efficiency across portfolio teams; shape best practices for quality delivery at scale.
Represent Kantar in industry forums and enterprise-wide initiatives; champion innovation in media analytics and cross-platform measurement.
Develop and nurture high-performing teams by identifying, mentoring, and advancing top talent through a culture of continuous learning and collaboration.
Essential Knowledge & Experience
7+ years in media research, analytics, or consulting with proven success in executive-level engagement.
Expertise in digital ecosystems, cross-platform measurement methodologies, creative quality, and/or placement and audience insights.
Strong command of advanced research techniques, including attribution, ROI modeling, and audience segmentation.
Advanced ability to synthesize complex data into compelling narratives for executive audiences.
Proven ability to shape strategic investment decisions and drive commercial outcomes.
Track record of delivering multi-year growth plans and achieving significant revenue targets for an account portfolio.
Demonstrated success in managing senior client relationships and leading high-performing teams, including direct management of a team of 3 or more professionals.
Ability to navigate fast-paced agency or complex client environments, balancing strategic depth with delivery efficiency.
Bachelor's degree in market research/marketing or related social science and analytic subject areas. Masters preferred
Location
New York, World Trade CenterUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
Auto-ApplySite Director at Ridge Ranch
Operations director job in Paramus, NJ
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.
When you join Champions, you'll be supporting hardworking families and elementary-aged kids during out-of-school time, on school grounds. Whether you're partnering with administrators to bring our programs to their district, or buddying up with students to aim higher, think bigger, and never give up, you'll be leading the way toward inspired learning.
If you're passionate about inspiring children and teachers alike to learn and grow, the Site Director role could be for you! Site Directors are passionate about educational excellence and empowering confident teachers. As a Site Director, you will use our nationally recognized curriculum as a framework to create unique and engaging classroom experiences. Site Directors are committed to making their site successful and know that important relationships with children, families, and their team are critical to success. Successful Site Directors are fully engaged, enthusiastic about their work, and eager to share their knowledge.
When you join our team as a Site Director, you will:
Lead and supervise a group of teachers to create unique and engaging classroom experiences, leverage and develop “best in class” educators to be passionate and committed professionals
Ensure your site is operating effectively; maintain licensing, safety, and educational standards
Partner with parents with a shared desire to provide the best care and education for their children
Cultivate positive relationships with families, teachers, school and district leaders, state licensing authorities, community contacts, and corporate partners
Lead recruitment and enrollment efforts of new families and children in our sites
Required Skills and Experience:
At least one year of teaching experience with the ability to develop, engage, and inspire a team
A love for children and a strong desire to make a difference every day
Ability to build relationships with families and staff and create a dynamic environment where play and discovery go hand-in-hand
Outstanding customer service skills, strong organizational skills, multi-task and manage multiple situations effectively
Meet state specific guidelines for the role
Be physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors. Be able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity
Read, write, understand, and speak English to communicate with children and their parents in English
Range of pay $24.00 - $28.80 Hourly
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- … and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Job Posting End Date : 2026-02-21
Manager- Plant Operations-Jersey City Medical Center-Jersey City-NJ
Operations director job in Jersey City, NJ
Job Title: Manager
Department: Plant Operations
Status: Full-Time
Shift: Day
Pay Range: $68,724.00 - $97,073.00 Annual
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The Manager, Plant Operations at Jersey City Medical Center will manage an incredible team of engineers, mechanics, and operations specialists to ensure the highest levels of physical environment readiness in support of exceptional patient care. We need a hands-on leader who understands the dynamics of facility management across all relevant specialties, such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance. Reporting to the Assistant Director, Plant Operations you will assist in all aspects of large-scale plant operations initiatives and managing daily progress toward goals and key metrics.
As the Manager, Plant Operations, a typical day might include the following:
• Coordinating maintenance programs for the medical center and off-site facilities
• Participating in regular Environment of Care rounding to identify needed repairs or improvements
• Supporting construction or renovation efforts and ensuring proper ICRA and ILSM standards are followed
• Preparing for and participating in regulatory inspections, while keeping required records and documentation current and compliant
• Assisting in administering preventative maintenance programs and helping prioritize work schedules and repairs
• Reviewing expenditures for equipment repairs and supplies, and assisting in monitoring operating and capital budgets
This role might be for you if:
• You quickly identify problems, think critically, and contribute practical solutions in a fast-paced environment
• You adapt easily to changing priorities, new technologies, and unplanned maintenance or emergency situations
• You approach your work through a continuous improvement lens and encourage others to identify opportunities for better processes
• You are comfortable working within a project-based, deadline-driven setting
• You operate with a “safety first” mindset and are committed to supporting a safe, compliant, patient-centered environment
To be considered for this opportunity, you should have experience supporting the maintenance and operation of major building systems such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance A bachelor's degree in Mechanical, Electrical, Facilities Engineering, or a related field is preferred, along with 2+ years of related experience. Familiarity with regulatory compliance requirements for DNV, DOH, DCA, Municipal Building and Fire Departments is strongly desired. Experience coordinating preventative maintenance programs and working within a healthcare or hospital plant operations setting is highly preferred. Previous plant operations experience within a healthcare / hospital setting is also strongly preferred. If this reflects your skills, experience, and passion - please apply now!
Chief Operating Officer
Operations director job in New York, NY
Compensation: $290k- $350k per year
Job Type: Full-time, Monday-Friday
A major New York City health system is seeking a Chief Operating Officer (COO) to partner with and support the Chief Executive Officer. This role provides broad operational oversight, exercises significant independent judgment, and serves as the CEO's primary delegate across areas such as Operations, Facilities, Ancillary Services, Clinical Operations, and Emergency Management.
Key Responsibilities
Leads the development, implementation, and evaluation of programs, policies, procedures, and organizational goals set by the CEO.
Oversees operational functions, ensuring alignment between facility teams and the corporate office.
Maintains full regulatory and accreditation compliance and drives readiness for all inspections.
Recommends procurement of supplies, equipment, and capital needs within approved guidelines.
Advises on construction, renovation, and equipment replacement plans.
Participates in and facilitates interdepartmental and departmental meetings; may assign staff to hospital committees.
Supports CEO in building and maintaining relationships with external agencies, regulatory bodies, and professional groups.
Helps maintain management reporting systems that provide timely data for planning and decision-making.
Promotes a culture of accountability by setting performance standards, evaluating staff, and addressing performance issues.
Participates in developing annual operating, expense, and revenue budgets; ensures operations remain within financial parameters.
Reviews budget requests and monitors costs across operational areas.
Serves as Acting CEO in the CEO's absence.
Benefits
Health Insurance Plans
Flexible Spending Account Programs
Management Benefits Fund (MBF)
Tuition Reimbursement
Vacation and Sick Leave
Family & Medical Leave Act (FMLA)
Special Leave of Absence Coverage (SLOAC)
Additional Leave Options
Retirement Savings Plans (NYCERS, VDC, TDA 403B, 457, NYCE IRA)
Additional Savings Plan Options
Transit Benefits
Municipal Credit Union (MCU) Membership
Qualifications
Six (6) years of senior-level experience in business administration, public administration, or hospital administration; or direct responsibility for major hospital operations with exposure to community healthcare needs.
Extensive knowledge of hospital operations, administration, and regulatory requirements.
Master's Degree in Hospital Administration, Business Administration, Public Health, Healthcare Management, Medical Administration, or a related field.
Site Director at Jefferson Elementary School (Before and After school program)
Operations director job in West Caldwell, NJ
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.
When you join Champions, you'll be supporting hardworking families and elementary-aged kids during out-of-school time, on school grounds. Whether you're partnering with administrators to bring our programs to their district, or buddying up with students to aim higher, think bigger, and never give up, you'll be leading the way toward inspired learning.
If you're passionate about inspiring children and teachers alike to learn and grow, the Site Director role could be for you! Site Directors are passionate about educational excellence and empowering confident teachers. As a Site Director, you will use our nationally recognized curriculum as a framework to create unique and engaging classroom experiences. Site Directors are committed to making their site successful and know that important relationships with children, families, and their team are critical to success. Successful Site Directors are fully engaged, enthusiastic about their work, and eager to share their knowledge.
When you join our team as a Site Director, you will:
Lead and supervise a group of teachers to create unique and engaging classroom experiences, leverage and develop “best in class” educators to be passionate and committed professionals
Ensure your site is operating effectively; maintain licensing, safety, and educational standards
Partner with parents with a shared desire to provide the best care and education for their children
Cultivate positive relationships with families, teachers, school and district leaders, state licensing authorities, community contacts, and corporate partners
Lead recruitment and enrollment efforts of new families and children in our sites
Required Skills and Experience:
At least one year of teaching experience with the ability to develop, engage, and inspire a team
A love for children and a strong desire to make a difference every day
Ability to build relationships with families and staff and create a dynamic environment where play and discovery go hand-in-hand
Outstanding customer service skills, strong organizational skills, multi-task and manage multiple situations effectively
Meet state specific guidelines for the role
Be physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors. Be able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity
Read, write, understand, and speak English to communicate with children and their parents in English
Range of pay $24.00 - $28.80 Hourly
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- … and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Job Posting End Date : 2026-03-22
Director, Healthcare Operations
Operations director job in New York, NY
The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site.
Responsibilities include:
Executes the provision of administrative and employment services
Serves as the initial point of contact for the assigned healthcare locations' leadership on administration and management issues
Works with Company Departments to ensure system-wide compliance at the assigned healthcare location
Serves as a project manager to administrative and clinical managers at the assigned healthcare location
Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets
Analyzes and develops timely responses to requests or changes from the assigned locations' leadership
Communicate and partner with facility staff to improve system-wide performance
Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations
Maintains oversight of assigned healthcare location team members
Participates in committees and engagements with assigned healthcare location leadership
Qualifications include:
Bachelor's degree, preferably in Business, Health Care Services, public administration or a similar field; a Master's degree is preferred
5 or more years of progressively responsible management experience within a health care facility or medical group practice
Demonstrated competencies in the following areas:
Planning, decision-making and implementation
Analytical capacity (quantitative and qualitative)
Financial management
Organizational ability
Oral and written communication
Project management
Ability to build trust through listening, supporting others and demonstrating integrity
Proficiency in contract management
Excellent client management and business literacy skills
Proficient in use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required
High attention to detail
Ability to maintain high standards despite pressing deadlines
Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment
Must be able to prioritize a variety of time sensitive tasks
Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR
Excellent interpersonal and communication skills
Annual salary for this position is $120,000 - $150,000.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).
Equal Opportunity Employer
Operation Support(2026F014)
Operations director job in Jersey City, NJ
Both of the following locations are available for application:
New Jersey, United States (On-site) or
Toronto, Canada (On-site)
Job Responsibilities
Operation:
Provide technical, operational and product consultancy to UnionPay members.
Follow-up with UnionPay existing / new clients for Network connectivity requirements to set up MPLS or VPN connection; Set up workshops with the institutions to discuss operational and technical requirements for the new projects and facilitate new program installations.
Provide daily operation support such as BIN loading, transaction quality analysis, and settlement issue follow-up etc.
Ensure the consistency between the local markets and the other markets, and maintain the uniformity of the worldwide network.
Keep in close communication with Headquarters Operation Support Department, the overseas offices and the institutions. Collect advices from UPI overseas offices and institutions on business rules, technical specifications, dispute resolution and risk management. Conduct the training, support or explanation sessions for overseas offices and institutions.
Work on market research and information collection tasks assigned by the Headquarters Operation Department. Help Headquarters Operation Department to complete special programs such as local pricing, regulatory policy research, compliance audit, etc.
Support UnionPay Headquarters team by engaging clients for day to day operational issues such as transaction failure checking and troubleshooting.
Project Management:
Provide end-to-end project management and execution throughout processing implementation projects including certification, project launch, pilot testing, etc.
Assess and document UnionPay member needs and according implementation activities.
Guide customers through applicable UnionPay processing rules, specifications and documentations.
Identify appropriate processing implementation support documentation for UnionPay members.
Qualifications
Bachelor's degree or above in Information Technology, Engineering, Computer Science, or other similar STEM majors.
Relevant experience in payment system knowledge, with strong understanding of network technology, applications, and project management.
Prefer candidates with 3-5 years of experience in project management or customer support roles within the card payment industry, chip card technology, software, financial services, or information services.
Strong understanding of payment processing systems, formats and associated customer host interface testing services and principles.
Ability to interact well with the customer, Senior and Executive management.
Strong verbal and written communication skills with ability to leverage these skills in a teaching environment.
Ability to drive change in a technical work environment.
Self-Starter with ability to work independently.
Handle multiple implementation projects in parallel.
Ability to work across different time zone and willing to travel.
All candidates will be fairly assessed, with due consideration given to the relevance of their background to the role's requirements.
Director of Operations
Operations director job in Westbury, NY
Delivering Quality Products with Speed, Value, and Exceptional Customer Service - Our Commitment to Excellence and Affordability
At Maxima Apparel, we're on a mission to revolutionize the speed-to-market manufacturing and design industry, setting new benchmarks for agility and innovation. Our production platform proudly serves some of the industry's leading names. As we continue to expand our portfolio of brands and licenses, we're on the lookout for a driven and visionary Director of Operations to take the helm and lead our Pro Standard brand to greater heights.
You'll love this role if…
· You are deeply committed to delivering high-quality products in a timely manner.
· You excel at collaborating across teams to ensure seamless processes and timelines.
· You thrive in a fast-paced environment where attention to detail is crucial.
· You have a passion for analyzing data and providing valuable insights for continuous improvement.
What you'll do…
As a Director of Operations at Maxima Apparel Corp, you will play a vital role in our mission to deliver high-quality products efficiently.
Lead Operational Excellence: Oversee and enhance customer service, data entry, inbound logistics, and outbound logistics processes to ensure top-notch operational performance.
Drive Productivity: Take charge of the Operations department's productivity and Key Performance Indicators (KPIs) to meet and exceed organizational goals.
Manage Order Flow: Efficiently manage the open order file, optimizing inventory management, and conducting regular reviews to ensure timely customer deliveries.
Streamline Shipping: Develop and implement shipping best practices, aiming to minimize logistics expenses while adhering to routing manuals and compliance standards.
Data Analysis: Create, analyze, and utilize reporting tools to evaluate various operational aspects, identifying opportunities for improvement.
Process Improvement: Enforce adherence to Standard Operating Procedures (SOPs), regularly review and analyze processes for efficiency, and propose necessary changes and modifications.
Collaborate with 3PL Partners: Work closely with third-party logistics providers (3PLs) to prioritize shipments, seek new partnerships, negotiate pricing, volumes, and forecasts.
Routing Compliance: Ensure compliance with customer routing requirements, managing and tracking adherence.
Team Management: Organize and oversee tasks, targets, and performance of the Operations department, with the ability to reallocate resources based on data-driven insights.
Special Projects: Undertake special projects as needed, contributing to departmental and organizational initiatives.
Onboarding and Training: Facilitate the onboarding of new staff, introducing them to relevant processes (RLM and SOPs), and providing user training.
Performance Reviews: Conduct staff performance reviews and provide valuable feedback to upper management.
Adaptability: Be prepared to take on additional responsibilities and projects as assigned by management to support company growth.
Travel for Improvement: Travel for training and quality improvement efforts in the US and satellite offices in China and India.
Offshore Resource Leveraging: Train and leverage offshore back-office resources to enhance customer service, analytics, and process-based functions within the department. Proficiency in Mandarin or Hindi is a plus.
You should have…
Team Management Experience: Demonstrated previous experience in effectively managing and leading teams.
Strong Leadership Skills: Excellent leadership abilities to guide and inspire your team towards achieving operational excellence.
Distribution and Operations Expertise: A proven track record with 5+ years of experience in distribution and operations, showcasing your deep industry knowledge.
EDI Proficiency: Essential expertise in EDI (Electronic Data Interchange), particularly in Raw Data analysis of 850/860 data.
Microsoft Suite Proficiency: Strong proficiency in Microsoft Excel, Microsoft Word, and Microsoft Outlook to navigate and analyze data effectively.
Independent and Collaborative: Ability to work both independently and collaboratively within a team, fostering a cohesive work environment.
Prioritization Skills: Skillful at prioritizing tasks and handling multiple responsibilities in a dynamic, fast-paced work setting.
Adaptability: Demonstrated capability to adapt seamlessly to ever-changing work environments and situations.
Positive and Professional Attitude: A positive, professional demeanor that contributes positively to workplace culture.
Effective Communication: Excellent written and verbal communication skills to facilitate clear and productive interactions.
Attention to Detail: Exceptional attention to detail to ensure precision in tasks and processes.
Process Building Experience: Proven experience in process building, technology development oversight, and successful execution of business plans.
Can-Do Attitude: A proactive "can-do" attitude that drives innovation and solutions in challenging situations.
Salary Range: $100,000 - $175,000 annually
Why Choose Maxima Apparel
· Competitive compensation
· Health insurance
· Flexible PTO
· And more…
About Maxima Apparel
Maxima Apparel Corp is a leading sportswear and licensed apparel brand collective known for its high-quality products. With a primary focus on men's and women's licensed apparel, outerwear, and headwear, we have established a strong presence in the market. Our success is built upon prestigious brands, a commitment to delivering products quickly with exceptional quality, competitive pricing, and outstanding customer service.
At the heart of our brand collective is PRO Standard, a licensee affiliated with the NBA, MLB, NFL, NHL, and over 150 esteemed colleges and universities. PRO Standard stands out as a premium athletic brand, known for its unique lifestyle approach to the Sports Licensed market.
Maxima Apparel is dedicated to being a fast and agile manufacturer and design house in the industry, serving some of the best names in the business. As we expand our portfolio of brands and licenses, we remain focused on delivering the highest standards of quality and service to our customers. Join us and be part of a dynamic team that is setting new standards in the industry.
EOE
Director of Payment Operations
Operations director job in New York, NY
Welcome to Pockyt
Pockyt.io is a next-generation payments platform enabling merchants to accept digital wallets and emerging payment technologies with ease. We power seamless global transactions through modern infrastructure, deep partner networks, and a focus on simplicity and speed. Our team is driven by innovation and a passion for creating frictionless commerce for businesses of all sizes. What makes Pockyt special is our combination of cutting-edge technology, collaborative culture, and commitment to helping merchants unlock new revenue through smarter payments.
Life at Pockyt
Working at Pockyt means joining a fast-paced startup environment where your work directly shapes the future of payments. You'll collaborate daily with a highly skilled team building advanced payment and settlement technologies, united by our values of honesty, accountability, respect, disruptive thinking, and passion. We hold ourselves to a high standard in delivering better experiences for our clients and solving complex challenges together. This is the place for someone who is motivated by challenge, driven to deliver, and excited to help build smarter payments for the world of tomorrow.
Our office at One Liberty Plaza offers gorgeous views, a vibrant atmosphere, and free drinks and snacks to keep you energized throughout the day. Team lunches are a regular part of life here, giving everyone time to connect, unwind, and enjoy each other's company. You'll find a collaborative, supportive environment where people genuinely enjoy coming to work. If you're looking for a fun, social, and passionate workplace to grow your career, we'd love to meet you.
The Role and Responsibilities
The Director of Payment Operations will report to the Chief Financial Officer and support stakeholders across the company as a focal point of service delivery. In this role, you will direct financial operations between clients, network partners, and Pockyt teams to ensure consistent delivery of payment services at scale. This role is designed to be a mix of daily contribution, connecting clients to our services, and as a leader in developing new processes needed for Pockyt to scale.
Your role will be to oversee the full workflow for onboarding new clients, ensuring compliance, reviewing contractual changes, driving cross functional alignment, and implementing configurations. You will manage network partner operations including onboarding, partner reconciliations, and configuration changes. You will serve as the senior escalation point for complex client issues, from client contractual changes to operational challenges. As the focal point between clients, network partners, and Pockyt systems, you will identify opportunities for process or system improvements to enable Pockyt's ability to scale. Specific responsibilities include:
Oversee network partner operations including client onboarding, partner reconciliations, and configuration changes.
Serve as a senior escalation point for complex client issues, payment challenges, and operational exceptions.
Identify and resolve payment issues and create processes to improve Pockyt's flow of funds.
Build and refine repeatable processes that improve client onboarding efficiency, reduce risk, and ensure a seamless client experience.
Partner cross-functionally with Product, Engineering, Compliance, and Sales to streamline financial operations end-to-end.
Develop dashboards, track KPIs, and reporting to monitor operational performance and identify areas of improvement.
Enhance internal controls across payment flows, settlements, reconciliations, and operational risk.
Lead special projects involving new product launches, partner integrations, or optimization initiatives.
Mentor and guide team members as Pockyt's finance operation function grows.
Support executive leadership with insights, analysis, and operational readiness for rapid scale.
About You
8+ years of professional experience in the financial services industry (payments focus preferred).
Bachelor degree from an accredited university (MBA preferred).
Leadership of operations, including onboarding of clients, treasury, and/or payment operations.
Deep understanding of payment networks, settlement processes, and operational best practices for cross border payments.
Basic understanding of software development and product management preferred.
Proven experience managing and developing a high-performing team.
Demonstrated success working in a startup or high-growth environment.
Highly energetic, professional, curious, and able to thrive in a fast-moving, ambiguous environment.
Strong communication and cross-functional partnership skills.
High integrity and honesty, with a track record of sound judgment.
Ability to build scalable processes, workflows, and systems from the ground up.
Native English speaker.
Able to report into our New York office three days per week.
Director of Operations
Operations director job in New York, NY
Director of IT Operations
💼 Employment Type: Full-Time
About the Role
We are seeking a Director of IT Operations to keep our offices, networks, AV systems, devices, and cloud platforms running smoothly while driving operational maturity in ITGC, audit readiness, and cybersecurity remediation. This is a hands-on leadership role for someone who can roll up their sleeves and establish a clear operating rhythm.
🔑 What You'll Do
👥 Lead & Coach: Manage a lean IT team across two locations with MSP support; handle escalations, root cause analysis, and fixes. Set SLOs/SLAs, on-call schedules, and run blameless post-mortems.
🌐 Office & Networking: Own LAN/WAN, Wi-Fi, firewalls, ZTNA, switching, ISPs, printing, and endpoint reliability.
🎥 Audio-Visual: Standardize and maintain Teams/Zoom Rooms; perform proactive health checks.
💻 Workplace Platforms: Harden Microsoft 365/Entra (identity, mail, SharePoint, Teams, MFA); optimize licensing.
✅ Onboarding & Offboarding: Mature processes for compliance and streamlined experience.
📱 MDM & Endpoints: Oversee Jamf and Intune for secure, automated deployment and lifecycle governance.
☁️ Cloud Operations: Manage GCP projects, IAM, VPC networking, monitoring, backups, and cost governance.
🔐 Security & Compliance: Implement ITGC, drive vulnerability remediation, and maintain cybersecurity posture.
📊 Service Management: Mature ITIL practices and ensure data-driven support with long-term solutions.
🤝 Vendor Management: Govern MSPs and OEMs; enforce SLAs and deliver outcomes.
💰 Budget & Reporting: Own OpEx for IT operations; report on reliability, security posture, and risk register progress.
🎯 What We're Looking For
Proven hands-on IT Ops leadership in lean teams-comfortable fixing a switch port at 9 AM and chairing a vendor QBR at 11 AM.
Expertise in Microsoft 365/Entra, Intune/Jamf, and Meraki networking.
Cloud operations experience (GCP preferred; AWS/Azure welcome).
Strong grasp of ITGC, EDR, ZTNA/SASE, vulnerability management, and audit remediation.
Practical ITIL experience and ability to improve CSAT, FCR, and MTTR.
Excellent communication and leadership skills; able to mentor staff and partner with executives.
Nice-to-haves: ITIL Foundation, CCNA/Network+, GCP Associate/Professional, CISSP/CISM.
Chief Operating Officer
Operations director job in New York, NY
Email your resume to **************
This Role is for experienced candidates only.
About Us:
NY Major is one of New York City's premier full-suite commercial and residential construction firms - with 15+ years of excellence, 70 + completed projects, and a reputation for integrity, quality, and on-time delivery. We operate across Brooklyn, Manhattan, Queens, the Bronx, Staten Island, and the greater NYC metropolitan area. Our portfolio encompasses a range of development types, including multi-unit residential, commercial, institutional, and mixed-use projects.
Role Overview:
We are seeking an experienced construction executive to join as Chief Operating Officer (COO). The COO will own full operational leadership - overseeing feasibility, pre-construction, procurement, field operations, project execution, and close-out - ensuring NY Major continues delivering excellence, growth, and client satisfaction across NYC.
Key Responsibilities:
1. Lead early project feasibility, constructability reviews, and cost planning.
2. Guide zoning strategy, DOB approvals, scope definition, and budget alignment.
3. Oversee late-stage design approvals and pre-mobilization (demo, asbestos, soil testing, utilities).
4. Lead complete subcontractor bidding process, including bid review, tracking, leveling, and final selection.
5. Negotiate and award subcontracts; ensure ≥75% buy-out before site mobilization.
6. Maintain accurate budgets through buy-outs and implement value-engineering savings.
7. Manage contract issuance, compliance tracking, and subcontractor/vendor performance database.
8. Oversee daily operations of PMs, APMs, and Site Managers ensuring schedule, cost, and quality control.
9. Review ACRs, daily/weekly reports, manpower, and safety compliance with NYC DOB + OSHA standards.
10. Resolve field escalations: design conflicts, change impacts, logistics, and agency coordination.
11. Drive TCO/C of O strategy, punchlist completion, and timely project close-outs with full documentation.
12. Enforce performance, punctuality, attendance, and growth plans for office and field staff.
13. Uphold operational consistency across RFIs, submittals, change mgmt, and meeting workflows.
14. Implement technology evolution - Procore, scheduling dashboards, AI-enabled reporting, SOPs.
15. Represent the company with clients, architects, lenders, and agencies; champion jobsite reputation and delivery excellence.
What We're Looking For:
1. 10+ years in NYC commercial/residential construction, with hands-on experience managing GC projects from pre-con through close-out.
2. Bachelor's degree in Construction Management, Civil Engineering, Architecture, or related field (MBA or advanced degree preferred).
3. Strong track record with project buy-outs, subcontractor/vendor procurement, and financial controls.
4. Thorough understanding of NYC DOB, permitting, and construction logistics in dense urban environments.
5. Proven leadership managing both office and field teams; disciplined, accountable, with high work ethic and integrity.
6. Tech-savvy, data-driven operator comfortable with digital tools, reporting systems, and continuous improvement.
Compensation & Benefits:
1. Qualifying candidates will earn an annual salary between $150,000 to $240,000, depending on experience and ability to meet the job description.
2. Senior leadership role with direct impact across all phases of construction and development.
3. Opportunity to shape and scale operations at a respected NYC firm with growth ambitions.
4. Collaborative, high-integrity culture with a proven track record.
5. Additional benefits TBD upon pre-qualification.
Summary
NY Major Construction & Development - Brooklyn, NY
Position: Chief Operating Officer (COO)
Company Size: Mid-size general contractor/development firm (~25 employees)
Website: ********************
Please send your résumé, a short cover letter, and references to **************.
Senior Director of Perioperative Services
Operations director job in New York, NY
Leading New York City health system seeks a Senior Director of Perioperative Services for their hospital in Brooklyn. As a key member of hospital leadership, the Senior Director of Perioperative Services provides visionary direction and strategic oversight for all surgical and procedural operations. This role ensures the delivery of exceptional, patient-centered care through operational excellence, clinical innovation, and staff empowerment. The Senior Director drives performance across quality, safety, efficiency, and patient experience metrics, while fostering a collaborative and inclusive environment that supports professional growth and organizational success.
Key Responsibilities:
Lead and manage all aspects of perioperative nursing operations, ensuring compliance with regulatory, accreditation, and organizational standards.
Develop and implement strategic plans and quality initiatives to improve patient outcomes, efficiency, and the overall surgical experience.
Design and monitor departmental budgets, staffing models, and resource utilization to ensure fiscal responsibility and optimal performance.
Foster a culture of excellence, accountability, and continuous improvement rooted in diversity, equity, and inclusion.
Build and sustain collaborative relationships with physicians, surgical teams, and hospital leadership to achieve shared clinical and operational goals.
Oversee recruitment, development, evaluation, and retention of nursing leadership and staff, ensuring alignment with professional standards.
Utilize data-driven decision-making to enhance quality, safety, patient satisfaction, and productivity metrics.
Promote evidence-based practice, research, and innovation to advance perioperative nursing standards.
Serve as a visible and accessible leader who models professionalism, integrity, and clear communication.
Ensure compliance with collective bargaining agreements and foster a fair, transparent work environment.
Qualifications:
NYS Licensed Registered Nurse
Doctoral degree in Nursing (DNP) required
Certification in Nursing Leadership preferred (NE-BC)
Minimum 5 years of progressive nursing leadership experience in perioperative services within a hospital.
Salary: $250,000 - $290,000
Please email resume to:
Joshua Albucker
Senior Vice President
NOOR Staffing Group
646-492-5653
jalbucker@noorstaffing.com
Operations Manager
Operations director job in New York, NY
AFLALO is a modern house defined by elegance, opulence, and bold femininity. As we scale
our Soho studio, prepare to open our flagship store, and build a new atelier/workshop, we are
expanding the operational foundation that will support our next chapter of growth. With
additional retail and office spaces coming online, we are assembling a best-in-class team to
help define and elevate the brand's operational excellence across every touchpoint.
Role Overview
We are seeking a highly organized, hands-on Operations Manager to build, manage, and
continuously improve the core operational infrastructure of the company. This individual will
oversee logistics, inventory, warehouse operations, office management, and overall operational
workflow across HQ, studio, and retail.
The ideal candidate is both strategic and willing to roll up their sleeves-comfortable managing
processes and people, but also ready to jump in and pack boxes, receive fabric, or troubleshoot
a delivery when needed.
Key Responsibilities
1. Logistics Management
Oversee inbound and outbound logistics, including freight forwarders, customs brokers,
carrier relationships, and returns logistics.
Ensure on-time deliveries for raw materials, finished goods, and ecommerce orders.
Develop systems for freight tracking, documentation, and operational reporting.
Support hands-on execution when needed (e.g., shipping boxes, receiving materials).
2. Inventory Management
Maintain accurate inventory across warehouse and studio locations.
Lead cycle counts, reconciliation, and stock investigations.
Build scalable processes for inventory accuracy and stock integrity.
Participate in hands-on tasks such as inventory counts and organization.
3. Warehouse & Fulfillment Operations
Manage the hourly shipping associate, ensuring strong day-to-day workflow and
adherence to packaging and brand standards.
Oversee daily order flow, replenishment, returns processing, and general throughput.
Monitor and improve efficiency, quality control, and physical organization within
warehouse and studio spaces.
4. Retail Operations Support
Support operational readiness for new store openings and ongoing retail operations.
Oversee store supplies, stock flow, back-of-house processes, packaging, and
store-to-studio communication.
Collaborate with retail, merchandising, and production teams to ensure clean execution
across channels.
5. Facilities Coordination
Support the Manager of Construction and Facilities on maintenance needs, vendor
Coordination, and small-scale HQ, store, and workshop projects.
6. Office Management & HQ Operations
Ensure the HQ environment is organized, functional, and aesthetically aligned with the
brand.
Oversee supplies, space setup, utilities, mailroom processes, and general office
workflows.
Implement systems that maintain operational excellence and support team productivity.
7. Customer Service (Escalations)
Handle operational escalations from customer service, ensuring quick resolutions related
to shipments, returns, and product accuracy.
Partner with ecommerce and customer experience teams to refine and improve internal
processes.
What We're Looking For
Experience & Skills
4-7 years of experience in operations, logistics, warehouse management, or supply
chain; experience in consumer goods, fashion, or luxury strongly preferred.
Strong understanding of logistics workflows (freight, customs, carriers, tracking).
Experience managing warehouse operations and small teams.
High operational rigor and attention to detail; comfortable in a fast-growth, startup-style
environment.
Ability to build procedures from scratch and continuously improve existing systems.
Strong communication and cross-functional partnership skills.
High level of comfort with hands-on work and physical tasks.
Attributes
Resourceful, proactive, and solution-oriented.
Thrives in a dynamic environment with shifting priorities.
Balances strategic thinking with willingness to get involved at the ground level.
Highly organized, reliable, and committed to operational excellence.
Appreciates a well-run, beautiful physical environment and its impact on brand
experience.
Why Join AFLALO
This is a rare opportunity to help build the operational backbone of a new luxury brand from the
ground up. You will work directly with leadership, influence key systems and processes, and
contribute to an ambitious and creative company in its most formative stage.
Operations Manager
Operations director job in New York, NY
WHO WE ARE:
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
WHO WE ARE LOOKING FOR: Operations Manager
POSITION SCOPE:
We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processingand the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Coordinator and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience and store ease-of-use.
Inventory Management:
Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
Monitor negative on hand and open transfers.
Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor.
Monitor internal inventory movement via transfers.
Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
Monitors the After Sales, Before Sales and product return processes.
Maintenance
Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate to report, catalogue, prioritize and resolve areas that impact store structural function and image.
Shipping and Receiving
Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments.
Maintain organized shipping area ensuring all outgoing merchandise is properly packaged.
Follow company guidelines around shipping to clients and intercompany.
Manage courier relationships to monitor shipments and file claims when necessary.
Packaging and Supplies
Order and manage non-merchandise supplies like stationery and packaging.
Re-stock appropriate levels of packaging supplies within the boutique.
Contacts and manages store supplies like office, cleaning, hospitality and retail.
Order Coordination:
Oversee the Bench Jewelers workflow ensuring prioritization of orders.
Coordinate engraving artwork and execution for in-house engravings.
Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders.
Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
Confirm product details, quality level and assembly accuracy before processing.
Order Processing:
Work with sales team and process all orders.
Administer quality checklist and validate using brand standards.
Accurately document all inventory movement for orders.
Studio Reporting and Logs:
Log and track customer returns for repair using Repair Tracker.
Monitor and log unfulfilled work orders.
Track orders that cannot be completed because inventory is not present.
Administrative
Complete tasks and projects assigned by Store Management.
Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency.
Review operations processes and performance, recommend solutions for improvement as needed for store efficiency.
Assist Store Manager with maintaining budget by managing schedule and making necessary adjustments when the business warrants.
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits and monitoring petty cash (when applicable).
QUALIFICATIONS:
Minimum of high school degree, bachelor's degree preferred.
Minimum of 5 years previous experience in Retail/ Operations Management with at least 2 years in management experience
Mac proficient, advanced excel skills and knowledge of design programs a plus
Outstanding attention to detail, highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes
Strong written and verbal communication skills
Self-starter and multi-tasker
Can work a flexible schedule, which includes evenings, weekends and holidays ensuring that the store is always fully operational
Demonstrated ability to navigate through uncertainty and provide clarity in direction to both self and team
Our Company's values:
We value people: we want each other to be the best versions of who we can be.
We value our relationships with our employees, suppliers and community.
We value diversity and promote inclusivity with our words, actions and images.
We value professional development and personal growth.
We value community service and philanthropy.
We value and foster creativity and self-expression.
We value accountability for ourselves and the collective and show integrity through all our interactions.
We value storytelling and reading.
Director of Finance and Business Transformation
Operations director job in Florham Park, NJ
We are seeking a forward-looking, client-facing leader to join our Advisory team. This role will help small and mid-sized enterprises modernize their finance and operations by integrating advanced technology, data strategy, automation, and AI. Working directly with business stakeholders, this leader will shape digital strategy, elevate business intelligence, and build scalable systems. The ideal candidate blends deep technical expertise with business acumen and executive presence, driving measurable improvements in efficiency, profitability, and long-term value. The expectation is this position will be onsite a minimum of 3 days a week, 4 is most ideal. Compensation is outlined below. LOCAL CANDIDATES ONLY! Client facing/consultative experience is required with true hands-on DATA experience.
Core Responsibilities:
Build, mentor, and scale a high-performing team of BI, data, and transformation professionals to deliver end-to-end services-including process optimization, system implementation, data strategy, and advanced analytics-that drive operational efficiency and strategic decision-making.
Execute a growth strategy for the Business Intelligence & Transformation practice, including revenue targets, scalable offerings, and strategic partnerships.
Represent the firm in the marketplace through thought leadership, networking, and client acquisition.
Guide clients through digital transformation journeys, including process redesign, automation adoption, and data modernization.
Serve as a trusted advisor, balancing immediate tactical fixes with long-term transformation roadmaps.
Lead executive discovery sessions with CEOs, CFOs, and business owners to identify finance and operations challenges and transformation opportunities.
Facilitate deep-dive workshops with client stakeholders to map current-state finance and operations processes, identify gaps and inefficiencies, and design future-state workflows that enable scalability, automation, and stronger decision-making.
Solution Architect and oversee implementation of ERP, and operational systems that unify accounting, FP&A, procurement, inventory, and reporting functions.
Leverage AI and automation to streamline repetitive finance and supply chain workflows, enhance forecasting, and improve decision-making.
Develop advanced FP&A and forecasting models and KPI dashboards that support strategic decision-making and performance tracking (driver-based planning, scenario analysis, working capital optimization).
Integrate ERP, data warehouses, and BI tools for real-time visibility into cash flow, margins, supply chain performance, and KPI's.
Translate complex technical solutions into actionable business strategies for executive
stakeholders.
Collaborate with internal and external teams to deliver projects from design through
execution, ensuring measurable outcomes.
Continuously monitor technology trends introducing innovations that create client advantage.
Required Qualifications:
Bachelor's degree in Computer Science, finance, accounting or related field.
10+ years of experience in technology advisory, finance transformation, or solution architecture.
Prior experience in an accounting, advisory, or consulting firm.
Strong client-facing consulting experience, ideally with small/mid-market companies across
multiple industries.
Proven expertise in ERP platforms (NetSuite, Sage Intacct, Dynamics, Acumatica, Rillet, Deltek, Yardi) and relevant integrations.
Proven expertise in FP&A platforms (Anaplan, Adaptive Insights, etc.) and integrations.
Familiarity with automation platforms, AI tools, and modern data/BI ecosystems.
Deep understanding of finance processes (P2P, O2C, R2R, FP&A) and operational areas like
procurement and inventory.
Exceptional executive communication, facilitation, and problem-solving skills.
Ability to lead cross-functional teams across finance, operations, and technology.
Demonstrated use of AI and automation tools within finance, operations, or customer
workflows.
Track record of developing digital strategies or AI readiness assessments.
Industry exposure to real estate, construction, SaaS, professional services, or consumer goods is preferred.
Compensation: Target Salary - $250-$300k (commensurate with experience) + discretionary bonus and comprehensive benefits including 401K.
"Wiss is committed to fostering a welcoming community.
We seek candidates from all backgrounds to join our team and encourage our employees to bring their authentic and best selves to work.
Applicants must be authorized to work for any employer in the U.S. This policy applies equally to applicants regardless of national origin.
We are an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
To all staffing agencies: Wiss does not utilize 3rd party firms for any internal or client positions. Please be advised, Wiss is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of Wiss.
Website Operations Manager
Operations director job in Morris Plains, NJ
Our client's Digital Marketing team is hiring a Website Operations Manager to join their staff.
This position will be a cross-functional role, working across the marketing and IT departments to help with website planning and process.
Must be able to work onsite in a hybrid capacity (3 days per week).
ESSENTIAL DUTIES
Drive technical Search Engine Optimization efforts to ensure the website is optimized and properly set up to drive organic traffic
Partner with the business analyst to define and write detailed user requirements for the development team
Review and test functionality against requirements prior to new features being published
Collaborate with the engineering team to plan and manage sprint capacity and overall cadence ensuring efficient continuous delivery of web materials
Define product roadmap and delivery calendar from what is acceptable as a minimum viable product with ongoing enhancements and refinements
Identify data driven decisions through analytics and testing
Maintain and optimize a web governance structure of alerts, prioritizing service ticket requests, continuous monitoring and troubleshooting to minimize errors and downtime
QUALIFICATIONS
Strong communication skills and ability to coordinate projects cross functionally
The ideal candidate has a balanced mix of technical skills and business acumen with a customer first mindset on how users behave within a digital experience with proven results
Experience working with enterprise web CMS platforms is required; experience with Sitecore is a plus
Working knowledge of managing content and configurations for new functional features across lower environments UAT through to live production on site
Experience with Google Analytics 4 to inform decisions is strongly preferred.
Experience managing website language translation, chatbot implementation, customer reviews integration, personalization features, and site optimization strategies across both product and services strongly preferred
Solid understanding of Agile development practices and forums (e.g. Scrum, Sprint Delivery, backlog grooming management
EDUCATION and ADDITIONAL EXPERIENCE
Bachelor's Degree required; MBA or relevant Master's Degree preferred
5-8 years of experience in leading/managing website development in a large cross functional team environment
Exceptional ability to co-create and work collectively with various business leaders and key stakeholders
Excellent oral and written communication skills, including the ability to organize, conceptually interpret and clearly communicate material developed collaboratively via the input of multiple parties; translate complexity into actionable actionable plans
Sr Director - Laboratory Informaticist
Operations director job in New York, NY
Title: Sr Director - Laboratory Informaticist
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Initial Contract: 13 weeks
Pay Range: $(160.00 - 170.00)/hr on W2 all-inclusive without benefits
Start: Upon completion of compliance and initiation of credentialing with the Medical Staff Office
Job Description:
The Sr. Director, Laboratory Informaticist will serve as the clinical and technical authority responsible for the strategic planning, implementation, and optimization of laboratory information systems (LIS) and their integration with a multi-site hospital health system's clinical and operational platform.
This physician leader will bridge the gap between clinical laboratory medicine, information technology, and health system leadership, ensuring all informatics initiatives support high-quality patient care, operational efficiency, and adherence to all regulatory and accreditation standards.
This role is approximately 80% remote and up to 20% on-site.
This is subject to change especially for critical initiatives.
The selected candidate must be able to come into the office and health system facilities to perform required work within 48 hours.
Summary of Essential Duties and Responsibilities:
Provides Strategic Leadership in line with the mission and vision of NYC H+H
Develop and execute the strategic vision for laboratory informatics, aligning system goals with the health system's overall clinical and operational strategy.
Lead the integration of laboratory systems (LIS, middleware, instruments) with enterprise-wide electronic health records (EHR) and clinical systems across all multi-site facilities.
Serve as a subject matter expert to executive leadership, IT, and clinical departments on best practices for lab data management, interoperability (e.g., HL7, and system optimization)
Drive change management and adoption of new systems and workflows by clinical and laboratory staff.
Oversee the smooth onboarding and transition of new laboratory systems, ensuring minimal disruption to clinical services and maximum data integrity.
Design, validate, and optimize clinical and lab workflows impacted by new or existing LIS/HER integration to enhance efficiency, reduce errors, and support data-driven decision-making.
Provide medical oversight on system build, validation, and testing activities, including ensuring accurate result reporting, reference range mapping, and critical value alerts.
Analyze clinical and laboratory data to identify trends, areas for improvement, and opportunities for innovative informatics solutions.
Provides leadership and guidance on Laboratory Quality, and Regulatory Compliance.
Ensures continuous compliance of all laboratory informatics systems and processes with regulatory bodies, including CLIA, CAP, The Joint Commission, and data privacy standards (e.g., HIPAA).
Lead the governance structure for laboratory data, establishing policies and procedures for data integrity, security, access, and retention.
Direct system validation activities required for regulatory compliance for new lab instruments and interfaces.
Monitor key performance indicators (KPIs) related to laboratory system functionality, turnaround times, and data quality, implementing quality improvement initiatives as needed
Provide leadership and guidance in partnership with the Project Management team, identifies risks and concerns and develops corrective action and mitigation plans
Participate in special projects as needed and perform other duties as assigned
Other duties as assigned.
Certification(S)/NYS Licenses:
Board Certification in Clinical Pathology,
Anatomic Pathology, or combined Pathology.
Board Certification or eligibility in Clinical
Informatics (or equivalent experience).
Educational Level:
M.D. or D.O. degree
Knowledge, Skills, Abilities and other Requirements:
Microsoft and/or Google suite Applications
Excellent communication and presentation skills
Years of Experience:
Healthcare experience required
5+ years training managerial experience preferred
Managerial experience preferred
DIRECT HIRE - Mitsubishi Tanabe Pharma America - Senior Director, Trade & Distribution
Operations director job in Jersey City, NJ
EVERSANA has partnered with Mitsubishi Tanabe Pharma America, Inc. for this Direct Hire opportunity. Mitsubishi Tanabe Pharma America, Inc. (MTPA) is a U.S. subsidiary of Mitsubishi Tanabe Pharma Corporation (MTPC) in Japan, which touts a storied reputation more than 300 years in the making. Our parent company - one of Japan's most respected - is a research-driven pharmaceutical company that has tirelessly pursued medical breakthroughs with global reach. MTPC has discovered and produced several first-in-class medicines for serious diseases, including multiple sclerosis (MS), diabetes mellitus (DM), amyotrophic lateral sclerosis (ALS), and is currently developing medicines in Neurology in Parkinson's (PD), Spinal Cord Injury (SCI), and in high unmet areas in Immunology and Oncology.
MTPA is rapidly expanding its operations across all functional areas. MTPA's commitment to patients and their communities continues with a robust late-stage pipeline of investigational treatments for difficult-to-treat diseases and commercializing products with significant unmet medical needs in North American markets. In the United States, MTPA launched rare disease treatments including RADICAVA (edaravone) injectables in 2017 and RADICAVA (edaravone) oral suspension in 2022. The company handles research, clinical development, sales, marketing, medical affairs, supply chain, and business development functions. MTPA is dedicated to improving the treatment environment for those with debilitating diseases, researching on real-world evidence, and creating hope for all facing illness.
Job Description
Direct Hire Opportunity!
The Senior Director, Trade & Distribution, will build, lead, and manage the team while focusing on developing strategies to support the launch and lifecycle management of our leading Parkinson's and ALS therapies, as well as future products in the United States. The primary responsibility of the Senior Director Trade & Distribution is to develop and implement the distribution strategies across the specialty businesses. This includes specialty pharmacies, distributors and all channels that would support any present or future MTPA products. This person will have an intimate knowledge of the distribution systems from all aspects including durable medical equipment. The ideal candidate will possess strong leadership experience in managing teams that work both directly and indirectly with specialty vendors, coupled with exceptional analytical skills to identify operational gaps and implement effective solutions. Cross-functional collaboration with supply chain, marketing, sales, and customer-facing teams will be key to success in this role.
Responsibilities
Provides overall leadership and direction for Trade Market Access strategy for Mitsubishi Tanabe Pharma US' lead Parkinson and ALS products
Evolve and innovate distribution network by aligning it with business needs, identifying growth opportunities, and addressing operational gaps to overcome challenges and drive access. Serves as the Distribution and Trade Strategy Team Leader, representing
trade across all teams and driving key success factors to support long-term distribution strategies. Lead the development and execution in Federal Markets, including VA and Department of Defense to drive product access, distribution, and growth. Act as subject
matter expert from a Market Access perspective for 340B program and other government programs.
Informs senior and corporate executives informed about changes and emerging issues in the broad, trade customer environments and subsequent implications for Mitsubishi Tanabe Pharma US
Develops awareness of market and government policy changes in collaboration with legal and compliance and implications across key stakeholders to help inform/update commercial strategies
Assists market access marketing agency (and other vendor relationships) to develop promotional programs, tactics and materials aligned with our distribution process
Develops/maintains thorough understanding of dynamics driving various market access segments and channels and how distribution impacts each function
Effectively manages budgets and project timelines including contract management
Oversight in the negotiation, execution, and adherence to the Distribution Service Agreements (DSAs), Product Purchase Agreements, and other contract offerings as appropriate
Develop account metrics against strategic, financial, and product access KPI's
Develops and monitors KPIs, continually assessing impact and execution of access services & offerings including feedback from service users and internal stakeholders
Attends professional, provider programs, and patient conferences, and keeps up to date on innovation and recommends ways to improve business.
This is a home office based position. The expectation is to be in the office 3 days a week.
Qualifications
Bachelor's Degree Required, Masters preferred
Must have 15 plus years within the pharmaceutical industry and 10 years' experience in Distribution, Account Management or Aligned Market Access functions.
Experience with distribution for early-stage pipeline programs
Experience in Federal Markets including VA, Department of Defense and 340B Program preferred.
Device/Drug combination strongly preferred
Minimum 5 years of people management experience required
Track record of closing complex negotiations within the specialty pharmacy arena
Preferred experience includes:
All aspects of distribution
Launch and life cycle management for the distribution process
Experience in Market Access marketing
History of successful negotiations
Broad based knowledge of the Pharma/Biotech industry, healthcare finance, and all forms of product distribution: DME, Orals, and Solutions
Firm grasp of legal, regulatory and compliance issues in the healthcare space
Analytical/strategic thinker with proven ability to:
conduct situation analysis of the external distribution environment; synthesize relevant information to develop strategic plans
understand the best pathway for distribution based on the product and its attributes
conduct strategic gap analysis and implement metric-based solutions
Strong interpersonal and internal/external relationship-building skills in order to drive change and innovation and succeed in a highly specialized distribution environment
Excellent oral/written communication skills, coupled with exceptional presentation skills, including ability to present to large audiences
Ability to prioritize and manage complex projects, with multiple stakeholders, and drive high-quality results within allotted budget
Highly proficient in MS Office; advanced Excel skills
Must be able to travel domestically and internationally (approximately 40%)
Additional Information
Mitsubishi Tanabe Pharma America Value Proposition:
Enjoy the fast-moving, entrepreneurial spirit more typically found in a small biotech, complemented by the benefits of a global pharmaceutical/chemical conglomerate. At this time, Mitsubishi Tanabe Pharma America offers our employees unparalleled opportunities for career success coupled with a supportive level of employee benefits.
MTP provides a competitive benefits package inclusive of Medical and Dental health benefits, short-term and long-term disability plans, Company Paid and Supplemental Life insurance and additional voluntary benefits such as Critical Illness Insurance, Accident Insurance, Legal Plan, and ID Theft Protection. In addition, we provide a generous PTO policy based on tenure, commencing with 24 PTO days, pro-rated based on hire date.
Website Operations Manager
Operations director job in Parsippany-Troy Hills, NJ
Job Title: Website Operations Manager
Duration: 6 month duration to start, plus extensions
Hours/Week: 40 hours per week
Note:
Must have prior experience in a Product Owner role
Proficient in Jira
Must have experience partnering with IT teams & managing development sprint cycles
Feels comfortable and confident prioritizing development tickets on behalf of stakeholders
Ability to manage conflicting feedback from stakeholders to drive consensus and execution
Interview Process
1st Round: 30 min over Google Meet with HM
2nd Round: On-site, panel style
Job Description
Client is seeking a highly motivated self-starter to work as our Website Operations Manager. In this highly visible role you will be collaborating across the marketing and IT departments and be responsible for the end to end website planning and implementation process. Specifically the manager will be organizing the sprint planning cadence along with identifying the individual user stories and requirements necessary to bring digital priorities to life on GAF company owned web platforms. In this role the manager will be connecting the dots among internal stakeholders and systems to produce the appropriate content and materials to optimize the user experience across our respective customer audiences.
ESSENTIAL DUTIES
Drive technical Search Engine Optimization efforts to ensure the website is optimized and properly set up to drive organic traffic
Partner with the business analyst to define and write detailed user requirements for the development team
Review and test functionality against requirements prior to new features being published
Collaborate with the engineering team to plan and manage sprint capacity and overall cadence ensuring efficient continuous delivery of web materials
Define product roadmap and delivery calendar from what is acceptable as a minimum viable product with ongoing enhancements and refinements
Identify data driven decisions through analytics and testing
Maintain and optimize a web governance structure of alerts, prioritizing service ticket requests, continuous monitoring and troubleshooting to minimize errors and downtime
QUALIFICATIONS
Strong communication skills and ability to coordinate projects cross functionally
The ideal candidate has a balanced mix of technical skills and business acumen with a customer first mindset on how users behave within a digital experience with proven results
Experience working with enterprise web CMS platforms is required; experience with Sitecore is a plus
Working knowledge of managing content and configurations for new functional features across lower environments UAT through to live production on site
Experience with Google Analytics 4 to inform decisions is strongly preferred.
Experience managing website language translation, chatbot implementation, customer reviews integration, personalization features, and site optimization strategies across both product and services strongly preferred
Solid understanding of Agile development practices and forums (e.g. Scrum, Sprint Delivery, backlog grooming management
EDUCATION and ADDITIONAL EXPERIENCE
Bachelor's Degree required; MBA or relevant Master's Degree preferred
5-8 years of experience in leading/managing website development in a large cross functional team environment
Exceptional ability to co-create and work collectively with various business leaders and key stakeholders
Excellent oral and written communication skills, including the ability to organize, conceptually interpret and clearly communicate material developed collaboratively via the input of multiple parties; translate complexity into actionable actionable plans
Thanks and Regards,
Manisha Dabral
Signature IT World Inc.
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DIRECTOR/SENIOR DIRECTOR OF COMPLIANCE
Operations director job in Parsippany-Troy Hills, NJ
The Director, Compliance will be responsible for establishing and updating compliance strategy and guidance for the company's US commercial and medical operations in collaboration with the US and Global compliance teams. The ideal candidate will have deep US compliance experience and prior experience building US compliance programs at a global pharmaceutical company. This individual will also exhibit exceptional dynamic range, capable of quickly pivoting between global strategy and local operational execution, with a relentless focus on ensuring that the team can meet the needs of the company as we continue to scale. The Director, Compliance, will report to the Head of Legal Affairs, and will be part of the Legal Affairs & Compliance group.
Primary Duties and Responsibilities
Develop and/or update Company compliance program, policies and SOPs in alignment with federal, state, and local regulations, including but not limited to the OIG and DOJ Guidance for Effective Compliance Programs. Ensure compliance with FDA, DOJ, OIG, and other relevant regulatory agencies' guidelines and requirements, including but not limited to the PhRMA Code.
Develop and oversee company-wide compliance training programs. This includes reviewing and updating training content, coordinating delivery through our learning management system, and creating specialized live sessions to ensure understanding of compliance laws and policies.
Monitor commercial and non-commercial programs and contracts for adherence to company's policies including its Code of Conduct.
Provide compliance guidance on promotional and non-promotional materials to minimize risk and participate on promotional review committee. In addition, serve as Legal reviewer on promotional review committee and non-promotional review committee.
Review and approve annual engagement plans and business needs reviews for HCP engagement in connection with Commercial, Sales and Marketing and other departments, including review of HCP agreements.
As a member of the Legal Affairs and Compliance group, provide Legal and Compliance review of agreements as needs arise.
Pivot fearlessly: Be prepared to adjust US compliance strategies and operations in response to new data, regulatory changes, or internal audit findings, ensuring that the organization remains agile and compliant.
Accept risk: Develop and implement US compliance strategies that recognize the inherent risks in the pharmaceutical industry, embracing these risks as necessary for impactful innovation and progress.
Provide guidance on complex compliance matters like anti-bribery, anti-corruption, conflicts of interest, and interactions with healthcare providers, ensuring consistent and practical advice.
Collaborate with internal Legal and Regulatory compliance team to implement tailored compliance initiatives and training programs.
Assist in drafting and updating compliance-related agreements and provide support to Legal and commercial teams on compliance provisions.
Develop and maintain a deep comprehension of Company processes, systems, technologies, data, customers, end users, vendors, and the compliance.
Stay informed about industry regulations, best practices, and emerging trends in healthcare compliance and regulatory environments.
Conduct regular risk assessments to identify compliance issues and develop strategies to mitigate risks. Monitor and audit the effectiveness of the compliance program, and when necessary, conduct internal investigations into potential violations of our Code of Conduct and company policies, working with the Legal Department.
Qualifications
Juris Doctor (JD) with at least 8 years of experience in legal/compliance roles within the healthcare industry or law firms, including at least 5 years specifically in pharmaceutical company compliance.
Strong knowledge of federal and state laws (e.g., False Claims Act, Anti-Kickback Statute, Privacy).
Working knowledge of relevant US compliance guidelines, regulations (AKS, FCA, FDCA, HIPAA, FCPA) and PhRMA Code principles
Knowledge of compliance risks and considerations related to healthcare sales and marketing activities, including interactions with healthcare professionals and customers and promotional activities is highly desirable.
Demonstrated knowledge and hands-on experience with the foundational elements of effective compliance programs, such as developing policies/procedures, creating and delivering training, conducting risk assessments, and conducting monitoring activities.
Professionalism, discretion, and judgment through sound decision-making to obtain solutions through collaborative efforts across the Company.