Enablement Manager, AWS Sales Compensation, SMGS Ops - Sales Planning & Compensation (SPC)
Operations director job in Seattle, WA
Are you passionate about joining a dynamic AWS team that drives sales excellence through strategic sales compensation programs? The Sales Planning and Compensation team delivers comprehensive sales compensation design, policy, tooling, and enablement for the AWS sales organization worldwide.
We are seeking an experienced Sales Enablement Manager with a proven track record of designing and delivering compelling content for global seller audiences. This role will be responsible for creating high-impact enablement materials that help sellers understand their sales compensation plans and align their activities with AWS's go-to-market strategy.
This role will collaborate closely with design and policy teams to create clear, engaging content that helps sellers understand their sales compensation plans and how they align with AWS's business priorities. You will be instrumental in ensuring sales professionals have a thorough understanding of their sales compensation structure and how it rewards their contributions to business objectives. The ideal candidate combines excellent communication skills with strong program management capabilities and the ability to effectively communicate sales compensation concepts to diverse sales audiences, ensuring clarity and comprehension across all levels of the organization.
Key job responsibilities
• Create and deliver effective content, including PowerPoint presentations, reference guides, video assets, graphics, and e-learning courses
• Develop and maintain comprehensive enablement calendars aligned with compensation plan launches and updates
• Partner with sales compensation design and policy teams to ensure accurate representation of plan details
• Collaborate with stakeholders to create cohesive enablement strategies that support successful plan communication and rollout
• Manage end-to-end content development for new sales compensation plan launches, ensuring accuracy, clarity, and compliance with program standards
• Monitor and analyze content effectiveness metrics, continuously optimizing approaches to maximize impact
• Navigate a fast-paced environment while maintaining high standards of quality and accuracy
A day in the life
In this role, you will be responsible for developing and managing content and communications initiatives for Sales Planning and Compensation. This includes creating PowerPoint presentations, messaging for presentations, managing communications outputs, and coordinating with program teams.
About the team
The Sales Planning and Compensation (SPC) team delivers global policy, program management, training & enablement, and customer support services to activate the AWS GTM strategy through sales compensation design, construction of the “annual plan”, and in-year adjustments.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
BASIC QUALIFICATIONS- Experience working in or supporting sales
- 5+ years as a learning experience designer, communications lead, or content strategist
- 3+ years' experience creating digital and multimedia content
- Experience with web publishing and content creation and management systems
- Strong analytical, problem-solving, and critical-thinking skills
PREFERRED QUALIFICATIONS- Experience working within a high-growth, technology company
- 5+ years supporting Sales, Sales Operations, or Sales Compensation topics
- Strong project management skills and experience
- Ability to prioritize, manage and complete multiple projects with tight deadlines, multiple stakeholders, and minimal oversight
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132,600/year in our lowest geographic market up to $219,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Director of Manufacturing Operations
Operations director job in Tacoma, WA
Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact. To learn more about the company, visit us at: ***************************************************
Position Overview
The Director of Manufacturing Operations at Stella-Jones is responsible for leading and elevating the performance of three strategically focused manufacturing plants across Washington and Arizona. This leadership role is an opportunity to shape the future of our regional operations through innovation, collaboration, and operational excellence. As the driving force behind plant performance, you'll partner closely with Plant Managers to streamline processes, champion safety and quality, and align operations with the company's long-term goals. If you thrive in a fast-paced environment where strategic thinking meets hands-on execution, this is your opportunity to make a lasting mark.
This is a newly created leadership role and will be office-based in Tacoma at our regional office and manufacturing plant. Travel is expected to be up to 50%.
Primary Responsibilities
Lead with Strategy:
Craft and execute forward-thinking operational strategies that boost efficiency and productivity.
Align regional manufacturing goals with corporate objectives to ensure cohesive growth.
Drive Operational Excellence:
Oversee daily operations across three manufacturing sites, guiding Plant Managers to success.
Champion a safety-first culture where every individual feels genuinely cared for-not just through the absence of accidents, but through a shared commitment to protecting everyone who walks onto each plant site.
Ensure full compliance with safety, environmental, and quality standards.
Launch and sustain continuous improvement initiatives to reduce costs and enhance output.
Elevate Performance:
Monitor key performance indicators and implement corrective actions to meet and exceed targets.
Mentor and empower plant leaders to foster a culture of excellence and accountability.
Build Strong Partnerships:
Collaborate across departments to ensure seamless operations and shared success.
Cultivate strong relationships with suppliers, customers, and stakeholders.
Optimize Resources:
Manage staffing, materials, and budgets with precision and foresight.
Champion sustainable manufacturing practices that support long-term viability.
Key Qualifications
15+ years of experience in manufacturing, including 5+ years in a senior leadership role (e.g., Plant Manager, Multi-Plant Manager, Regional Plant Manager, etc)
Excellent understanding of core systems involved in wood treating systems (steam, vacuum, pressure, valves, pipes, etc), deep knowledge of environmental and safety regulations, proficiency in ERP systems and relevant digital tools.
Proven ability to drive a healthy safety culture, develop teams, inspire performance, and lead change.
Skilled in managing complex projects and juggling multiple priorities
Compensation & Employee Benefits:
As a Stella-Jones team member, you will have access to excellent benefits and incentives including:
Competitive compensation with a targeted annual base salary range from $133,000 to $167,000
Annual bonus / profit sharing program opportunity
401(k) savings plan with excellent Company match (150% on the first 4% deferred)
Comprehensive total benefits package with 3 medical plans to choose from
Several company-paid benefits including:
Dental and Vision coverage
Life insurance and Accidental Death & Dismemberment (AD&D) policies
Long-Term Disability Coverage
Access to a robust employee assistance program
Career advancement opportunities
Ability to purchase Company stock
Equal Opportunity Employer/Veterans/Disabled
Director Of Service Operations - HVAC, Plumbing, Refrigeration and Sheet Metal - Industrial and Commercial
Operations director job in Seattle, WA
Gryphon Oakwood are currently working on a Director of Service Operations to lead and optimize all aspects of the service business for a leading mechanical contracting and service organization with a strong reputation across the Pacific Northwest. Specializing in HVAC, plumbing, refrigeration, and sheet metal systems for industrial and commercial facilities. The ideal candidate will have experience in driving operational excellence, financial performance, safety, collaboration, and innovation.
Qualifications
5+ years of progressive leadership experience in mechanical contracting or building services (HVAC, plumbing, refrigeration, or related fields).
Proven track record managing large-scale commercial and industrial service operations.
Strong financial acumen with experience overseeing budgets, forecasts, and P&L performance.
Excellent leadership, communication, and team development skills.
Ability to think strategically while executing tactically in a fast-paced, dynamic environment.
Proficiency in service management software and operational technologies.
Bachelor's degree in Business, Engineering, or a related field preferred; equivalent experience considered.
Key Responsibilities
Provide strategic leadership and direction for all service operations across HVAC, plumbing, refrigeration, and sheet metal divisions.
Oversee day-to-day service delivery, scheduling, dispatch, maintenance contracts, and emergency response operations.
Drive operational efficiency through process improvement, technology integration, and resource optimization.
Manage P&L performance, develop annual budgets, and ensure profitability targets are met or exceeded.
Lead, mentor, and develop a team of service managers, technicians, and administrative staff.
Collaborate with sales and project teams to ensure seamless coordination between service and construction divisions.
Foster a safety-first culture and ensure compliance with all regulatory standards and company policies.
Build and maintain strong relationships with key clients, vendors, and partners to ensure superior service quality and customer satisfaction.
If this role is of interest please reach out to Edward Davey (*******************************)
Operations Manager - Strategic Leadership Role with Team Support
Operations director job in Seattle, WA
About Us:
We operate in the space of personal and leadership development, offering online and in-person developmental courses. We are seeking someone who values autonomy to shape their success while growing as a leader. We empower driven professionals to take charge of their professional career in a manner that values autonomy, strategic impact, and meaningful leadership. This position offers the structure of an established professional community-with mentoring, collaboration, and a powerful support network-while granting you elevated control over results, client engagement, and operational excellence.
Responsibilities:
Establish and grow a robust client pipeline through targeted outreach and strategic communications.
Drive process efficiency, financial performance, and continuous improvement.
Serve as a trusted partner to clients-guiding journey mapping, operational planning, and performance management.
Support sustainable growth by managing performance metrics and adjusting strategies proactively.
Collaborate with a team of leadership professionals to access best-practice insights, tools, and support.
Skills and Experience:
Demonstrated capacity as a self-motivated leader with a strong sense of ownership.
A minimum of 5 years of full-time professional experience in operations, project management, or consulting.
Proficient in client relationship-building and operational oversight to drive measurable outcomes.
Excellent communication and stakeholder-engagement skills.
Confident managing your schedule and performance-with support infrastructure in place.
What's in It for You:
A high-impact role with significant performance incentives-your results drive your rewards.
Flexibility to manage your role with the right tools and connectivity in place.
Join an established community for professional growth and collaboration.
Access to strategic mentorship and knowledge-sharing across industry-leading peers.
Who You Are:
You're a seasoned operations or project leader ready to bring structure, clarity, and strategy to client engagements. You thrive when guiding outcomes, enjoy owning your performance, and value being part of a collaborative, high-performing professional community.
While this role draws on many strengths commonly found in experienced operations managers, it is not a traditional operations position. We highlight it to operations professionals because your ability to work independently, manage complexity, and drive outcomes end-to-end translates exceptionally well in this environment. If you are seeking a conventional operations management pathway, this will not align with your goals. However, if you're open to applying your capability in a broader, growth-oriented context, we encourage you to consider this opportunity.
Director of Operations
Operations director job in Bingen, WA
No C2C or Sponsorship
Director of Operations:
We provide technology solutions which will unleash the potential for autonomous flight. We are seeking an experienced operations leader to manage and improve our manufacturing operations, supply chain functions and quality management system. We provide certified safety of flight avionics to aerospace companies around the world, and they depend on us to provide high quality products, on time, every time. The director of operations plays a vital role in maintaining our market reputation and supporting our exponential growth. This role reports to the Chief Executive Officer. We value diversity in the workplace and encourage women, minorities, and veterans to apply. Thank you!
Type: Direct Hire
Location: Bingen, WA (near Hood River, OR)
Objectives of this Role
Manufacturing and Supply Chain Management:
• Ensure manufacturing processes run smoothly and achieve cost and quality objectives.
• Provide leadership to our operations team consisting of highly qualified electronics technicians and supply chain personnel.
• Select and manage supply chain partners to ensure we maintain appropriate inventory levels of high quality and cost-effective components and subassemblies.
• Lead the production and supply chain team and processes in supporting sales and customer needs.
• Create and maintain master schedule, capacity and production plans.
Quality Oversight:
· Ensure continued compliance FAA MIDO-approved quality management system.
· Assist the Chief Compliance Officer in the certification of our QMS to AS9100D.
· Ensure incoming materials and assembled products achieve our customers' expectations of quality and reliability.
Continuous Improvement:
· Lead or oversee manufacturing to continuously reduce variation and waste in our operations, improving quality, cost, and throughput.
· Assist in the implementation of ERP.
Daily and Monthly Responsibilities:
• Provide oversight on the daily and weekly scheduling of manufacturing orders.
• Oversee materials planning, ordering of parts and subassemblies, and releasing shop order kits to production in accordance with the production schedule.
• Provide guidance, coaching and objectives to the Manufacturing Supervisor, Materials Associate, Inventory and Logistics Specialist, and Quality Technician.
• Ensure staffing is appropriate for current and future production requirements and increase or decrease staffing as necessary to meet cost and delivery objectives.
• Coordinate with Sales on customer priorities, product availability and unique customer requirements.
• Compile, report and act on Operations metrics.
Measures of Success:
• Customer on time delivery.
• Finished goods quality.
• Talent retention.
• Product cost (bill of materials and labor) vs. standards.
Required Skills and Qualifications:
• BS in operations management or a technical field.
• Leadership experience in aerospace manufacturing.
• Experience with Lean Manufacturing and/or Six Sigma Green Belt certification.
• Ability to teach, coach and lead people.
• 2 or more years' experience in a manufacturing or supply chain supervisory or management role.
• Experience working in an ERP environment.
Regional Director of Operations
Operations director job in Seattle, WA
The Regional Director of Operations serves as the senior leader responsible for driving performance, productivity, and growth across a multi-site network of outpatient facilities. This individual functions as both a strategic business operator and a culture leader accountable for operational excellence, financial stewardship, and the seamless integration of both new and legacy locations.
This role oversees all aspects of regional operations, including facility optimization, market expansion, and the introduction of new service lines. The ideal candidate combines strong financial and operational prowess with the ability to build high-performing teams, ensure regulatory readiness, and foster a culture aligned with mission-driven care delivery.
Key Responsibilities
Lead multi-site operations, ensuring consistent quality, productivity, and financial performance across existing and emerging clinics.
Act as the primary P&L owner for the region, using data and KPIs to drive performance improvement, operational efficiency, and strategic decision-making.
Partner with clinical and operational leaders to execute strategies that expand access, improve service delivery, and strengthen referral pathways.
Oversee new market development including facility launches, site selection, demand analysis, and M&A activity.
Introduce and operationalize new service lines ensuring compliant and effective implementation.
Ensure compliance with all state licensure requirements, accreditation standards, and payer credentialing processes.
Monitor intake, referral patterns, and consumer experience metrics to drive improvements in service access, satisfaction, and operational performance.
Develop strong relationships with referral sources, payers, and community partners to support sustained market growth.
Build and develop market leadership teams, providing coaching, development pathways, and oversight of clinic-based administrative functions.
Foster a culture of collaboration, accountability, and service excellence throughout the regional organization.
Serve as a strategic liaison to corporate and cross-functional teams, ensuring alignment of enterprise priorities and market needs.
Use analytics to identify market opportunities, forecast demand, and inform decisions related to workforce planning and operational expansion.
Qualifications and Experience
Bachelor's degree required.
Master's degree in a related healthcare or business discipline preferred
10+ years of progressive leadership experience within multi-site healthcare or clinical services operations.
Proven experience managing operational and financial performance, including P&L accountability.
Demonstrated expertise in regulatory standards, state licensure requirements, payer credentialing, and compliance frameworks.
Experience with new site launches, market expansions, and integration of acquired sites.
Strong financial acumen with experience in budgeting, forecasting, and compensation governance.
Exceptional communication, leadership, and relationship-building skills, with experience leading geographically dispersed teams.
Track record of using data, KPIs, and analytics to drive operational strategy and performance improvement.
Regional Manager - Sales, Service & Warehouse Operations
Operations director job in Vancouver, WA
Job Title: Regional Manager - Sales, Service & Warehouse Operations
Department: Operations & Sales
Carbon Activated Corporation is a global leader in activated carbon solutions for air, water, and industrial applications. With manufacturing and distribution centers around the world, we pride ourselves on technical excellence, customer satisfaction, and industry-leading service.
Position Overview
We are seeking a highly motivated and hands-on Regional Manager to launch and operate our new sub-leased warehouse and service center in the Portland, Oregon area. This is a hybrid role that combines warehouse and service operations with sales development. You will be responsible for managing inventory, leading physical service work (including filter change-outs), and growing our regional customer base.
This is not a desk job; the right candidate will be comfortable getting dirty, lifting heavy loads, and operating equipment like forklifts. At the same time, you'll also be our boots on the ground for regional sales, client management, and local partnerships.
Key Responsibilities
Warehouse & Facility Operations
Oversee day-to-day operations of the sub-leased warehouse facility
Receive, store, and manage inventory of activated carbon and equipment
Operate forklifts and manage bulk and bagged carbon movement
Maintain safety, cleanliness, and regulatory compliance on-site
Coordinate incoming/outgoing shipments and delivery logistics
Service & Field Work
Perform carbon change-outs at customer sites, including:
Emptying/reloading pressure vessels and carbon beds
Handling dirty and physically demanding materials
Using PPE, confined space entry equipment, and fall protection as needed
Train and supervise part-time or contract labor as needed
Sales & Customer Support
Serve as local account manager for clients in the Pacific Northwest
Identify and develop new business opportunities across industrial, water, and air applications
Emphasis on prospecting for new customers through site visits, door-to-door, and outside prospecting
Prepare quotes, coordinate orders, and support client projects from start to finish
Represent Carbon Activated Corporation professionally at all times
Qualifications
Minimum 3 years of relevant work experience in one or more of the following:
Activated carbon
Water or air treatment
Industrial service work
Field operations
Experience operating forklifts and handling heavy materials
Strong mechanical aptitude and willingness to work in dirty, physical environments
Self-starter comfortable managing both sales and operational responsibilities
Excellent communication skills and client-facing demeanor
Valid driver's license and ability to travel regionally as needed
Preferred Qualifications
Prior experience in activated carbon change-outs or system installation
Familiarity with environmental regulations (OSHA, confined space, etc.)
Basic understanding of filtration systems and technical sales
Spanish language skills are a plus
Benefits (Standard)
Health, Dental, and Vision Insurance
401(k) with company match
Paid Time Off and Holidays
Training and advancement opportunities
Company vehicle or mileage reimbursement for service calls
$5000 to $6000 per month salary based on experience, negotiable
Business Unit Leader (1st Shift)
Operations director job in Kent, WA
Reporting to the Operations Manager, you will lead a team of production employees on the 1st shift in a food manufacturing environment. You will drive process improvements, ensure production key performance indicators (KPI) goals are met, and foster a culture of safety, quality, cost, and engagement. You will manage resources effectively and create an environment that supports operational excellence.
Position Responsibilities
Oversee multiple production lines in a cell daily production to maintain quality, productivity, and cost standards.
Train and develop team members to ensure job responsibilities are performed effectively.
Support sanitation operations to maintain a clean and food-safe environment.
Enforce plant rules, regulations, and procedures consistently.
Evaluate team performance and provide coaching for improvement.
Promote and maintain compliance with safety programs, including lock-out/tag-out, personal protective equipment, and confined space entry.
Identify and resolve production bottlenecks while driving continuous improvement initiatives.
Ensure all quality and regulatory standards, specifications, and policies are met or exceeded.
Manage projects focused on root cause analysis and lead Kaizen events to drive sustainable process improvements.
Position Qualifications
High school diploma or GED required; Bachelor's degree in Business Administration, Supply Chain, Engineering, Food Science, Agricultural Sciences, or related field preferred.
2+ years of supervisory experience in a fast pace, manufacturing environment.
Previous experience in food processing is preferred.
Knowledge of Good Manufacturing Practices (GMPs) and plant safety standards.
Familiarity with SAP and manufacturing processes.
Experience with Continuous Improvement tools (Lean, Six Sigma-Green Belt, TPM)
Strong communication, interpersonal, problem-solving, and organizational skills.
Willingness to work weekends and flexible hours.
Self-motivated with a strong work ethic and proven ability to lead teams and manage multiple priorities.
#LI-Onsite
#LI-EB1
#LI-Associates
Compensation:
Pay Range:$63,000-$93,000
The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.
Our Benefits:
We care about your total well-being and will support you with the following, subject to your location and role:
Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities
Our Company:
At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye , Slim Jim and Reddi-Wip .
Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.
Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.
Assistant Operations Manager
Operations director job in Lynnwood, WA
The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.
Responsibilities
Build effective relationships with associates, peers and supervisor to develop a high performing team
Analyze reporting and business trends to make strategic decisions to drive results
Directly supervise the business, ensuring, and maintaining high quality standards
Consistently assess and provide ongoing performance feedback to all levels of team members
Qualifications
Minimum high school education or equivalent
2+ years' of retail or equivalent management experience
Strong verbal or written communication skills
CredLens Director, Operations and Strategic Projects
Operations director job in Washington
As the Director, Operations & Strategic Projects at CredLens, you will play a pivotal role in driving operational excellence, applied research, and strategic projects across the organization. This role blends research analysis, project management, and organizational strategy to accelerate the growth and impact of CredLens - a national data trust committed to delivering verified outcomes for non-degree credentials.
You will serve as a connector between research, strategy, and operations, ensuring projects are effectively scoped, executed, and aligned with the organization's mission. The ideal candidate thrives in a startup environment, balances analytical rigor with hands-on execution, and brings exceptional communication and organizational skills to a rapidly evolving team.
CredLens is building a nonprofit national data trust focused on verified outcomes for non-degree credentials. The effort is an initiative launched by the Strada Education Foundation in 2024. CredLens will deliver actionable insights and power ongoing research for industry-based, professional, and workforce credentials.
CredLens is designed to fill the data gap for non-degree credentials. The attainment of these credentials is growing, but there is little to no data tracking their outcomes. CredLens will offer tailored data analytics and visualizations to credential issuers, workforce training providers, philanthropic funding partnerships, and state system partnerships to support the continuous improvement of credential quality and to support informed funding and scaling decisions.
The Director, Operations and Strategic Projects has four core responsibility areas, listed below with the approximate time required.Area 1: Strategic Operations & Project Management (40%)
Lead cross-functional initiatives that align with organizational priorities - including state data collaborations, workforce policy research, and operational improvement projects.
Develop project plans, manage timelines, and ensure accountability across teams.
Build and refine organizational processes and systems to improve efficiency and scalability.
Support internal reporting, dashboards, and KPIs to track progress against strategic goals.
Area 2: Strategic Planning & Special Projects (30%)
Support leadership in developing strategic frameworks, business plans, and growth initiatives.
Coordinate high-priority initiatives and partnerships - including philanthropic funders, state systems, and postsecondary institutions.
Serve as a thought partner to senior leaders on research translation, communications, and stakeholder engagement.
Area 3: Research & Analysis (20%)
Conduct applied research on topics such as workforce Pell, credential quality, and outcomes measurement.
Translate complex data into actionable insights and narratives for internal and external audiences.
Partner with the research and data teams to design and execute studies that inform national credentialing policy and practice.
Produce briefs, memos, and presentations synthesizing findings and policy implications.
Area 4: Collaboration & Communication
Represent CredLens in cross-sector conversations with education, workforce, and data partners.
Draft high-quality materials for funders, partners, and executive communications.
Facilitate collaboration across internal teams and external stakeholders, ensuring consistent messaging and follow-through.
Education & Experience
Education: Bachelor's degree or equivalent progressively responsible experience.
8+ years of experience in operations, or strategy in education, workforce development, or related sectors.
Proven track record managing complex, multi-stakeholder projects from conception to completion.
Strong applied research skills: data interpretation, policy analysis, and translating findings into actionable insights.
Demonstrated ability to thrive in a fast-paced, startup or early-stage environment.
Skills Required
Exceptional verbal and written communication skills.
Analytical, detail-oriented, and intellectually curious.
Strong time management, prioritization, and follow-through.
Skilled in Google Workspace, Excel, data visualization, and project management tools (e.g., Asana, Monday, or Smartsheet).
Comfortable navigating ambiguity and building structure where none exists.
Mission-driven, collaborative, and grounded in values of inclusion, learning, and innovation.
Mission and Values Alignment:Committed to providing equitable pathways to opportunity through PSET, particularly for individuals who have faced significant barriers. Demonstrated alignment with CredLens' guiding values, commitment to building a strong and healthy workplace culture, and working in a collaborative environment.
Strategy and Innovation Leadership:Adept at operationalizing strategy and effectively communicating strategic endeavors within the organization and in external contexts, both verbally and in writing. Particular skill in designing annual plans, monitoring progress, and refining plans as needed. Adaptable with tolerance for ambiguity. Able to problem-solve and navigate varied viewpoints. Capacity to refine efforts based on evidence that change is needed. Ability to lead efforts to visualize and monitor change. Capability to see and support innovative ideas and opportunities across the organization, and to embed innovation within operational plans. Capabilities in taking the perspective of others and adapting an agenda and approach - toward a shared aim - accordingly.
Strategic Problem Solving: Ability to effectively utilize a hypothesis-driven approach to problem solving, with effective quantitative and communication skills. Ability to take on broad-reaching and sometimes ambiguous questions while working collaboratively and cross-functionally with Strada team members across the organization.
Execution and Operations Leadership:Ability to translate innovative, strategic ideas into tangible, actionable steps, as well as to effectively monitor progress and partner with others on identifying improvements during implementation to increase the likelihood of successful execution.
DEI Commitment:Commitment and professional experience advancing diversity, equity, and inclusion within and organization, including incorporating stakeholder perspectives in the design, implementation, and evaluation of strategic efforts.
Relationship Building and Collaborative Capabilities: Demonstrated ability to cultivate, grow, and manage positive, mutually beneficial relationships at all levels of an organization and with partners outside the organization. Strong communication, interpersonal and relationship management skills-including identifying and working through challenges-underscored by strong judgment and emotional intelligence. Proven collaborator, able to work with colleagues at all levels in the organization.
Diversity, equity, and inclusion are central to CredLens' organizational vibrancy, employee experience, and mission. We strongly encourage applicants from people of color/the global majority, immigrant, bilingual, and bicultural individuals; people with disabilities, members of the LGBTQIA2S+ and gender nonconforming communities; and people with other diverse backgrounds and lived experiences. We believe every member on the team enriches our workplace by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver critical insights and solutions.
Auto-ApplyAssociate Vice President / General Manager - Microsoft AI & Digital Practice - Sales & Solutions
Operations director job in Washington
CloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, digital strategies and generative AI solutions. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work alongside various partners, like Microsoft and Icertis, to bring forward robust, inventive, and scalable solutions tailored to your business needs. Our expertise is founded on the efforts of our talented employees, as well as our FIRST with FORTE values we champion.
FORTE means Fairness, Openness, Respect, Teamwork, and Execution. Our values here lead to open and honest conversations that allow for greater collaboration, leading to best-in-class execution that delights our customers. In 2025, we introduced FIRST with FORTE, with the goal to be a Fearless, Innovative, and Resilient organization with Substantial impacts while being a Trustworthy partner.
We pride ourselves on being one of Seattle's Best Places to Work for the past 6 years, earning the #1 rank in both 2021 and 2024! In 2021, we earned the Icertis Partner of the Year Award - FORTE Values, and in 2024 earned the Icertis Highest Delivery NPS Award.
Interested in joining our team? Keep reading!
Life at CloudMoyo
Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work.
In 2025, we introduced FIRST with FORTE. This addition to our values aligns with our goal to be a Fearless, Innovative, and Resilient organization with Substantial impacts while being a Trustworthy partner. It's an extension of FORTE that focuses on our values as a larger organization, built on great employees.
Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits.
If you're a talented, hard-working, and fun-loving person looking to grow, then CloudMoyo may be a great fit for your next professional adventure.
Curious about what it's like working at CloudMoyo? Hear from CloudMoyo employees on Glassdoor.
Four Rings of Responsibility:
The company operates according to the Four Rings of Responsibility, which emphasizes maintaining the health and wellbeing of its employees. Our Four Rings of Responsibility include:
* Take Care of Self
* Take Care of Family
* Take Care of Community
* Take Care of Business
The Covid-19 pandemic has changed the way we view health and wellness, and from our Four Rings of Responsibility came our WellNest initiative. WellNest emphasizes employees to #TakeCareofSelf, ensuring wellbeing at a physical, emotional, and psychological level. WellNest offers opportunities for engagement, team collaboration, and supporting others in maintaining their wellbeing. This can involve pursuing a new hobby, attending individual experiences, or engaging in meaningful conversations with colleagues to learn from their experiences.
Do you thrive in a dynamic environment, driving sales growth and forging strategic partnerships? Are you passionate about cloud technology and its power to revolutionize businesses? If so, then this opportunity might just be for you!
As our Associate Vice President - Microsoft Practice Sales & Solutions, you'll be a visionary leader, spearheading the expansion of our Microsoft Fabric and Azure solutions for Cloud, Data & AI services. You'll leverage your deep sales expertise to cultivate relationships with key decision-makers at both new and existing clients, guiding them on their enterprise modernization journeys. This is your chance to make a real impact, shaping the future of AI and Data across the industry.
Candidate has the following responsibilities:
* Orchestrate significant revenue growth across our Microsoft Data Fabric, Azure Solutions, Cloud, Data & Analytics services portfolio.
* Leverage your in-depth knowledge of Microsoft's offerings, ideally with experience working within Microsoft districts (South, Mid-Atlantic, Mid-West, and West preferably) and / or industry team (Manufacturing/ CPG/ BFSI).
* Be a strategic quarterback and hunter, actively build Go-to-market strategies with MS field, DataBricks and Snowflake.
* Work closely with CEO and Board to accelerate revenue growth to 3X over the next 2 years
* Develop new funnel, sales pipeline and pursue business opportunities within the United States.
* Champion CloudMoyo's cutting-edge solutions, including Agentic AI /Gen AI solutions for MS Fabric Migration (CMA), Document Intelligence (CDA), and Technology consulting & implementation
* Lead, build and direct the field and customers to accelerate the adoption of pre-built MS Fabric Solutions and new use case for leveraging Azure Open AI, M365 Co-Pilots, Power platform and platforms like Vera AI from Icertis.
* Deliver exceptional results, achieving or exceeding quotas in all areas - revenue, client relationships, and new customer acquisition across territories.
* Lead in the Microsoft Go-To-Market for SIs and solution providers and partnerships
* Be an advocate and effectively communicate the company's value proposition & differentiated services and solutions.
* Champion Client Success: Be responsible for sales accountability and sales relationships with customers.
* Craft winning strategies & drive growth by developing sales strategy & plans that achieve targets.
* Identify and high-value partnerships with strategic partner account targets and effectively work with the field sales teams in planning and execution of sales opportunities along with Microsoft.
* Develop meticulous account and opportunity plans.
* Navigate intricate client organizational structures, pinpointing key decision-makers and fostering relationships with both senior & mid-management levels.
* Within CloudMoyo, foster a collaborative environment across pre-sales, marketing, and delivery teams, located in varied time zones.
* Cultivate enduring client relationships built on trust, fostering long-term value and exceeding expectations.
* Be a leader to monetize and build a strategic sell-to portfolio of clients across Microsoft Corporation. Cultivate a strong understanding of key business functions like Strategy, Business Marketing, and Product Groups.
* Minimum 10+ years of selling/closing deals in top consulting/IT services firms, specializing in Microsoft Azure, Data, AI, Cloud enablement & migration, and Modernization/Analytics.
* Possess a minimum bachelor's degree.
* A history of leading and exceeding offshore/global services quotas, guiding large and regional SIs through successful project & program sales.
* Possess a keen ability to diagnose client challenges and craft strategic solutions that drive business outcomes.
* Demonstrated track record of success in one or more of the following areas: Services Sales, partner led joint sales, and partner field executive relationship building. Bonus points for strong Microsoft and ecosystem selling expertise!
* A firm grasp of solution & value-based selling, honed through experience in the enterprise business applications space.
* A consistent track record of exceeding sales goals and setting the bar high.
* Experience thriving in a fast-paced, high growth start-up environment.
* Ability to build and manage relationships with C-Level clients and relationship management.
* High-energy, decisive, and adept at navigating demanding client environments.
* Excellent written and oral communication skills, coupled with strong people skills.
* Demonstrated leadership, problem-solving, and decision-making abilities.
* Proficient in presentation skills, client relationship building, negotiation, prospecting, creative thinking, sales planning, and maintaining strong independence & motivation.
* An understanding of CLM/ERP/Procurement solutions is a plus!
* Be travel ready! About 40% travel per month or on an ad-hoc basis.
Pay Scale :
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At CloudMoyo, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Annual Compensation:
Base - $180 - $220K
Variable - $180 - $220K (uncapped based on revenue target achievement)
OTE - $360 - $440K
Benefits and perks:
* Comprehensive healthcare benefits including medical, dental, and vision plans.
* Flexible saving accounts and health savings accounts.
* 401(k) to help you save for retirement.
* Short and long-term disability and life insurance benefits to prepare for the unexpected.
* An employee assistance program.
* Employees are eligible to accrue 10 hours of Paid Time Off (PTO) per month, totaling 120 hours (equivalent to 15 workdays) per year of continuous service.
* The company observes 12 fixed paid holidays annually.
* In addition, employees are entitled to a paid PTO week during the 4th of July to be used in accordance with the company's policy.
* Sick leave will be provided in line with company policy and applicable state and county regulations.
* Domestic violence leave will be provided in line with company policy and applicable state and county regulations.
* Days for Humanity - 5 paid volunteer days annually.
* Career development opportunities.
* A fast-paced and welcoming culture that will value your ideas and contribution from day one.
* Flexible work hours that promote a healthy work/life balance.
CloudMoyo is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.
CloudMoyo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CloudMoyo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has a presence.
All your information will be kept confidential according to EEO guidelines.
Manager, Global Security Policy - Logistics and Operations
Operations director job in Washington
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Global Security Policy - Logistics and OperationsOverview
The Global Security Policy Team plays a pivotal role in shaping and advancing Mastercard's public policy priorities to protect and promote a secure, resilient global digital economy with governments around the world. A major component of our work is the seamless orchestration of international policy events, roundtables, forums, meetings, consultations, and strategic global gatherings. These engagements bring together public and private stakeholders to drive meaningful outcomes and reinforce our leadership and expertise across the security public policy space, including cybersecurity, resilience, fraud and threat intelligence. The Global Security Policy Team drives impactful stakeholder engagements, and this position ensures the smooth execution of strategic security policy initiatives, advancing our global advocacy objectives.
Location: Washington, DC or the New York Metropolitan Area
Reporting and Role
Reporting directly to the VP of Global Security Policy, the Manager provides specialized leadership in logistics and operations for all global security policy, diplomacy, advocacy, and engagement activities. This fast-paced role demands detail-oriented multitasking and strong organizational skills to successfully execute simultaneous high-profile policy events and executive-level stakeholder meetings, guiding them from conception to completion. Key responsibilities include:
• Leading comprehensive logistics and operations management for the Global Security Policy Team-including executive brief development, event planning, scheduling, travel arrangements, attendee outreach, and content curation.
• Overseeing policy research, internal coordination, vendor relationships, compliance, and on-site execution of policy events, roundtables, forums, and other engagements.
• Engaging closely with internal business units-including Government Affairs & Policy, Security Solutions, Corporate Security, Communications, Strategic Growth, Regulatory Affairs, and other relevant teams-to coordinate on strategic priorities, public-private partnerships, policy advocacy objectives, and other cross-functional projects.
• Maintaining a strategic calendar of global security policy events, monitoring the evolving policy and political landscape as it pertains to these events, and producing regular executive briefings with the VP to synchronize logistics, operations, policy content, and related activities across the organization.
• Supporting the VP in driving regional-global coordination by facilitating communication, harmonizing policy efforts, and enabling effective collaboration between regional teams and global stakeholders through expertly planned forums, meetings, and events.
• Aiding the management of relationships with governments, industry associations, NGOs, and multilateral organizations through expertly coordinated and communicated engagements.
All About You
• Highly organized, with a proven track record in managing multiple priorities, leading workstreams, and driving tasks to completion within clear timelines - supported by strong task management skills and a detail-oriented approach.
• Proactive in creating, maintaining, and executing structured action plans; independently tracking deadlines; and keeping workstreams on schedule by maintaining to-do lists, priorities, and follow-ups.
• Demonstrates agility and resilience in responding to urgent, unexpected developments, ensuring clear communication and seamless event experiences.
• Exceptional written and oral communication skills, with experience drafting executive-level policy briefs, developing event planning documents, providing internal updates, and synthesizing post-engagement analyses that communicate impact and value concisely.
• Expert at relationship management skills; adept at engaging external stakeholders, vendors, and partners in the context of event delivery, and working collaboratively with internal cross-functional teams in a matrixed organization.
• A global team member who can work across multiple time zones and cultures, operating independently and constructively as a collaborative team player. High-energy, self-motivated.
• Strong analytical approach to problem solving, with the ability to develop creative, actionable solutions to complex challenges, adapt to short deadlines, and work productively under pressure in dynamic commercial and policy environments.
• Baseline understanding of international affairs and global security policy topics, including cybersecurity, resilience, fraud, and threat intelligence.
• Strong understanding of how business, technology, and public policy intersect with the operational rigor required for successful senior-level engagement delivery with public and private partners.
• An entrepreneurial spirit and genuine enthusiasm for logistics and operations, security public policy and advocacy, and thrives in fast-paced, cross-functional, international environments.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Washington, District of Columbia: $159,000 - $254,000 USD
Auto-ApplyDeputy Director - Operations
Operations director job in Washington
DEPT OF WATER RESOURCES
The mission of the Arizona Department of Water Resources (ADWR) is to protect, conserve, and enhance Arizona's water supplies by confronting water management challenges in a bold, thoughtful, and innovative manner. ADWR is seeking a talented, motivated Deputy Director to join the Director's Office.
DEPUTY DIRECTOR - OPERATIONS Director's Office
WWW.AZWATER.GOV
Job Location:
Address: 1110 W. Washington St. Suite #310 Phoenix, AZ 85007
Posting Details:
Salary: Grade E4
Closing Date: Open Until Filled (1st review of resumes August 20, 2025)
Please submit a cover letter describing your interest and how you are suited to the role
Job Summary:
Responsible for agency operations, under the general direction of the ADWR Director. Directly supervises the following programs/divisions: Finance and Administration, Human Resources, Information Technology, Continuous Improvement, Enterprise Data Management, Engineering, Water Protection Fund, and other areas as assigned. Indirectly supervises all staff and assumes additional duties as delegated by the Director during his absence.
Acts as a key decision-maker on financial, human resources, and operational matters and assists the Director in implementing the strategic direction of the agency. Oversees the development and implementation of departmentwide policies and procedures. Improves operational efficiency. Champions practices including enterprise data management, information technology governance, and the Arizona Management System.
Represents the Director and agency in high-level meetings with government officials and other stakeholders. Ensures effective collaboration internally among agency staff and externally with agency partners to promote effective mission delivery and high morale.
Hybrid Work Environment
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
This position must be in the office three to five days per week and may telework up to two days per week.
Knowledge, Skills & Abilities (KSAs):
The successful candidate will have a strong track record of senior management experience in a governmental agency with demonstrated leadership of budget, human resources, information technology, continuous improvement, and data management.
The following knowledge, skills and abilities are required:
Principles and practices of administration, program evaluation, and critical problem solving with special reference to State laws, rules, policies and practices related to -
Budget development and appropriation legislation
Accounting and fiscal management
Human resources
Data management
Information technology
Procurement and purchasing
Facilities management, office management
Continuous improvement
Supervision; staff development and evaluation.
Exceptional verbal and written communication skills
Strong organizational and interpersonal skills
Skill in developing and implementing policies and procedures consistent with agency priorities. Proficiency in interpreting and analyzing state and federal laws.
Ability to think creatively; proactively adapt to changing environments; apply multi-disciplinary approaches to resolve complex, sensitive and/or visible issues and deliver high quality program results.
Ability to facilitate group discussions. Interact in an effective way with individuals and groups who may have differing values, goals and backgrounds to achieve overall departmental goals.
Skill in providing leadership and guidance to agency staff; motivating, supervising, developing, inspiring, and empowering others.
Skill in overseeing, coordinating, and optimizing multiple program areas to ensure alignment with organizational goals, efficient resource utilization, and continuous performance improvement.
Selective Preference(s):
A bachelor's degree from accredited college or university with a major in Public Administration, Business Administration and/or a related field. Eight or more years of experience at a senior management level in a governmental organization. (Desired qualifications include any combination of experience, education, and training that meets the knowledge, skills, and abilities as described.)
Pre-Employment Requirements:
This position requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical, dental, life, and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Deferred compensation plan
Credit union membership
Wellness plans
LinkedIn Learning membership
Tuition Reimbursement
Employee Discounts
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Positions in this classification participate in the Arizona State Retirement system (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment. The current contribution rate is 12.00%.
Contact Us:
If you have any questions please feel free to contact ADWR Human Resources Office at ************** for assistance. Persons with disabilities may request a reasonable accommodation such as a sign language or an alternative format by contacting ADWR Human Resources. The Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
Director of Customer Success & Growth
Operations director job in Seattle, WA
At Mongoose, we believe every conversation matters. We're on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it's helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported-our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.
We know that conversations aren't just a feature-they're the foundation of connection. That's why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we're transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.
Join us and be part of a team that's making a real difference in education-one conversation at a time.
As the Director of Customer Success & Growth, you'll lead the strategy and execution that shape the entire post-sale customer experience-from onboarding and adoption to renewal and expansion. You'll drive the operating model, coaching systems, and cross-functional alignment that ensure customers realize value quickly, remain healthy and engaged, and grow with us year over year. In this role, you'll play a critical part in protecting gross retention, accelerating net revenue retention, and creating a predictable rhythm of outcomes across the customer lifecycle.
This role sits at the intersection of Revenue, Product, Marketing, and RevOps, serving as the connective tissue that ensures every customer understands our value, every handoff is clean, and every expansion opportunity is identified and acted on with discipline. Over time, you'll scale this function into a unified growth engine-deepening customer insights, strengthening our team's coaching and performance, and elevating how we deliver value and outcomes to institutions across higher ed.What You'll Do:
Lead the Post-Sale Operating Model: Build and scale a consistent, predictable operating rhythm across onboarding, adoption, renewal, and expansion. You'll define lifecycle stages, exit criteria, health signals, and playbooks that give the team clarity, focus, and repeatability.
Own Retention & Expansion Outcomes: Build and operationalize a clear expansion strategy that turns customer value into revenue growth. You'll define how the organization identifies expansion signals, sizes opportunities, qualifies commercial handoff, and executes renewals and upsell plays. Through strong coaching and disciplined inspection, you'll protect gross retention and deliver consistent, segment-level NRR performance.
Elevate Customer Onboarding & Adoption: Ensure customers realize value quickly through a structured, outcomes-focused onboarding motion. You'll strengthen success planning, usage improvement strategies, and adoption plays that deepen product engagement and health.
Provide Leadership Across CS & AM Functions: Offer strategic and operational leadership across Customer Success and Account Management, working through managers and team leads to elevate performance, coaching, accountability, and customer outcomes.
Run the Post-Sale Inspection Cadence: Evaluate existing strategy for QBRs, health reviews, renewal/expansion forecast calls, and performance inspections to ensure they create visibility, remove blockers, and drive proactive decision-making.
Develop a High-Performing Team: Coach and enable the post-sale organization to consistently deliver value. You'll strengthen capability across onboarding, adoption, commercial execution, and client relationship management.
Partner Across Revenue, Product, Marketing, and RevOps: Serve as the connective tissue that aligns teams around a unified customer journey. You'll bring customer insights into roadmap decisions, lifecycle communications, and forecasting.
Own Executive-Level Customer Engagement: Act as a senior escalation point for high-impact or at-risk accounts, strengthening alignment with institutional leaders and ensuring customers understand the value Mongoose delivers.
Forecast Retention & Expansion with Precision: Partner with Revenue Leadership and RevOps to forecast renewal and expansion performance, diagnose gaps, and ensure predictable outcomes across segments.
Champion the Voice of the Customer: Surface insights that inform product expansion opportunities, marketing narratives, customer advocacy, and strategic planning-ensuring every decision reflects what customers need to be successful.
What You'll Bring to the Table:
Deep Post-Sale Leadership Experience: You bring meaningful experience leading Customer Success organizations in B2B SaaS, with hands-on ownership of onboarding, adoption, renewal, and expansion motions. A demonstrated track record of owning GRR and NRR outcomes with clear, measurable improvements at scale.
Strength in Building Operating Models: You know how to design and scale the systems, playbooks, lifecycle stages, health scoring, and inspection rhythms that bring clarity, consistency, and predictability to a post-sale organization.
Commercial Acumen & Expansion Mindset: You understand how to translate customer value into renewal stability and expansion opportunity. You can size, qualify, and sequence expansions, and you know how to coach teams to execute them with discipline.
Leadership Through Managers & Team Leads: You've developed leaders and high-performing teams by creating role clarity, building coaching systems, and elevating performance through accountability, empowerment, and clear expectations.
Data-Driven Decision Making: You're comfortable diagnosing gaps through metrics and dashboards, using KPIs, forecasting, and coverage models to guide decisions-and ensuring your team acts on insights, not anecdotes.
Executive Presence & Customer Credibility: You can step into complex situations with senior stakeholders, manage escalations with steadiness, and reinforce value in a way that builds trust, alignment, and confidence.
Cross-Functional Collaboration: You work naturally across Revenue, Product, Marketing, Finance, and RevOps to create a unified customer journey, shared success metrics, and cohesive execution across the full lifecycle.
Ability to Navigate Complex Environments: You thrive in multi-stakeholder settings-like higher education or similarly complex industries-where value must be tailored, proven, and reinforced across diverse personas and decision makers.
A Builder's Mindset: You enjoy bringing structure to evolving environments. You balance empathy and accountability, and you know how to create clarity, raise the bar, and scale systems as the team and business grow.
We Offer:
Comprehensive medical, dental, and vision coverage
401K with company match: 100% of the 1st 3% and 50% of the next 2%
Flexible PTO
Competitive Leave Policies
13 paid holidays, plus a week off between Christmas and New Year's
Eligible for up to a 10% annual bonus based on company and individual performance
At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know-we're here to help.
Auto-ApplyVice President, International General Manager
Operations director job in Bothell, WA
Immunome is a clinical-stage targeted oncology company committed to developing first-in-class and best-in-class targeted therapies designed to improve outcomes for cancer patients. We are advancing an innovative portfolio of therapeutics, drawing on leadership that previously played key roles in the design, development, and commercialization of cutting-edge targeted cancer therapies, including antibody-drug conjugate therapies (ADCs). Our most advanced pipeline programs are varegacestat (formerly AL102), a gamma secretase inhibitor which is currently in a Phase 3 trial for treatment of desmoid tumors; IM-1021, a ROR1-targeted ADC which is currently in a Phase 1 trial; and IM-3050, a FAP-targeted radioligand, which recently received IND clearance. Our pipeline also includes IM-1617, IM-1335, and IM-1340, all of which are preclinical ADCs pursuing undisclosed targets with expression in multiple solid tumors.
Position Overview
As Immunome prepares to bring varegacestat to global markets, we are seeking a seasoned, strategic, and execution-focused Vice President, International General Manager to build and lead the commercialization of the product outside the United States.
This person will be responsible for designing and executing the global (ex-U.S.) launch strategy, beginning with Europe (EMA) and expanding into priority markets worldwide. The role encompasses global launch planning, supply chain and distribution strategy, commercial readiness, market access planning, country-level business modeling, and partnership evaluations.
The ideal candidate brings extensive global oncology experience, proven success shaping international brand strategies, and a strong ability to lead across geographies and functions. A profile reflected in the experience of top candidates with backgrounds in global commercial leadership, global launch strategy, pricing and access, cross-cultural team leadership, and P&L responsibility.
This is a rare opportunity to architect Immunome's international business from the ground up.
Responsibilities
Global Launch Strategy & Leadership
Develop and lead the international launch strategy for varegacestat, with initial focus on EMA markets and sequencing expansion into additional key regions (e.g., UK, Australia, LATAM, APAC).
Define launch sequencing and global commercialization roadmaps, including regulatory milestones, market development, and country readiness plans.
Establish core elements of global positioning, education strategy, and global value narrative based on patient, provider, and payer insights.
Represent international commercial needs across cross-functional global teams, consistent with experience collaborating with Clinical Development, Regulatory, Market Access, and Medical Affairs.
Regulatory Strategy, Market Access & HTA Preparation
Partner with Regulatory Affairs to oversee EMA submission and approval strategy, including coordination of requirements for key EU markets.
Develop global pricing, access, and reimbursement strategies aligned to diverse healthcare and HTA systems, consistent with global access and pricing experience.
Guide development of clinical and real-world evidence (RWE) packages to support HTA assessments and reimbursement negotiations in global markets.
Commercial Operations, Distribution & Supply Chain
Build and oversee a compliant, efficient global supply chain and distribution strategy, including import/export planning, distribution partners, serialization, and local regulatory and quality requirements
Evaluate and manage third-party logistics (3PL), distributors, wholesalers, and in-country representative models.
Ensure international markets have the infrastructure needed for commercial launch, including promotional resource development aligned with global brand leadership experience.
Partnering Strategy & External Collaboration
Conduct build-versus-partner analyses for each market, assessing potential distributors, commercial partners, or co-promotion opportunities.
Negotiate commercial, access, and distribution partnerships to accelerate global reach.
Serve as the senior international representative with global KOLs, regulatory bodies, HTA groups, and advocacy organizations-leveraging skills in global KOL relations and stakeholder engagement.
Country Leadership and P&L Ownership
Oversee international P&L for varegacestat and future products, consistent with prior P&L responsibility.
Build the international Immunome organization, which may include commercial, medical, access, and operational roles across geographies.
Develop annual operating plans, forecasting processes, and governance frameworks for ex-U.S. business operations.
Cross-Functional Leadership
Operate as a key member of the Commercial Leadership Team, ensuring alignment between U.S. and global commercial strategies.
Lead cross-functional engagement with Clinical, Regulatory, Medical, Global Market Access, Finance, Legal, and Supply Chain.
Bring global insights and competitive intelligence to pipeline planning and lifecycle management, leveraging demonstrated expertise in competitive monitoring and lifecycle strategy.
Qualifications
Bachelor's degree required; advanced degree (MBA or related) strongly preferred.
A minimum of 15 years of global commercial leadership experience in biopharma, with a strong focus in oncology.
Demonstrated success leading international launches, including launch strategy, country sequencing, and global brand governance.
Knowledge and Skills
Expertise in global market access, pricing, and HTA strategy, especially across major ex-U.S. markets.
Experience collaborating with clinical development, regulatory, global access, and medical affairs to align commercial strategy.
Strong competency in cross-cultural team leadership, global KOL engagement, and international stakeholder management.
Proven ability to design and lead commercial readiness, promotional resource development, and strategic planning for global oncology brands.
Fluency in additional languages is a plus
Ability to thrive in fast-paced, entrepreneurial biotech environments and build new infrastructure from the ground up.
Washington State Pay Range$334,098-$386,813 USD
E/E/O
Immunome, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
E-Verify
Immunome, Inc. is a participant in E-Verify. Please review the following notices: E-Verify Participation Poster | Right to Work Poster (English) | Right to Work Poster (Spanish).
Auto-ApplyVice President of Field Service Operations and Customer Service
Operations director job in Spokane, WA
About Us:
Alliance Machine Systems International, LLC is a privately held company with over 35 years of history dedicated to providing corrugated box manufacturing machines and services to the changing industry. As the paperboard packaging industry's premier global supplier of productivity-enhancing process machinery and systems, we supply innovative designs, intelligent automation, and optimized workflow, coupled with highly responsive parts and service support. Our United States and Europe based engineering, manufacturing, sales and service operations provide a global support system covering the full product portfolio of Alliance, Serco, TEI, ASC, Pallmac, J&L and Tanabe machines.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
Oversees and provides strategic global leadership to ensure a high level of service excellence and customer satisfaction.
POSITION SUMMARY
The Vice President of Field Service Operations and Customer Service is responsible for customer care across the division's operating sites. This individual will need an engineering background and in-depth knowledge of equipment automation and robotics. A successful candidate must show proven experience running Field Service, large equipment installations and driving successful customer service.
This is a senior leadership role responsible for overseeing the operations, strategy, and performance of field and technical service teams. This position ensures that customer service and technical support provided in the field meet company standards and goals and is instrumental in driving profitability.
A key member of the Executive Leadership Team, this role will partner with the other leaders to outline strategy for both Customer Care (Field & Technical Services) and the Division as a whole. The VP of Field & Technical Services leads all aspects of Alliance's KPIs, TTIs and Customer Care metrics as well as objectives and initiatives in support of the Alliance's business objectives.
The VP of Field & Technical Services will oversee all aspects of the division's Customer Care including Field Service, After Market Sales, and Customer Support. This person will champion process improvement, Customer Trust programs and multi-organizational collaboration to achieve optimized performance across all Alliance business units.
The VP of Customer Care
must have a proven track record in senior management in a highly dynamic setting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Leadership
Provide leadership and guidance to a diverse and global Field Services and Technical Support team - understanding team strengths and how to best deploy effective customer solution strategies.
Assume a hands-on style to leadership that emphasizes teamwork and collaboration with a strong customer focus. Drive accountability for results yet be supportive and effective at developing individuals to assume greater levels of responsibility and personal contribution.
Lead, motivate, and develop the functional team on an ongoing basis and provide direct feedback, counselling, and coaching to drive practices and processes and overall Alliance performance.
Customer Service & Relationship Management
Build rapport and trust with customers to ensure excellent communication and solutions strategies both proactively and as issues arise.
Lead initiatives to drive customer satisfaction, operational efficiency, and profitability.
Provide clarity and leadership for warranty issues with a focus on customer needs.
Implement and drive Customer Trust System by earning our customer's trust through development and delivery of exceptional solutions, delivered on time, and without warranty issues.
Drive Customer Trust excellence with timely aftermarket parts and sound installation and start-up support.
Assess the current state of Customer Care within Alliance's network of sites and functions and plan, develop, organize, implement, and execute a holistic future state structure; reviewing people, positions, flex capacity, and evaluating core competencies to drive profitability across multiple sites.
Analyze customer feedback and data to identify trends and opportunities for improvement in customer experience.
Develop and implement customer service initiatives to enhance customer satisfaction and loyalty.
Budgeting and Resource Allocation
Partner closely with Finance to ensure alignment on key drivers of success and lead key metrics and processes with site leaders.
Budgeting and Resource Allocation - develop and manage budgets for field operations, including labor, tools, vehicles, and materials; optimize cost-efficiency while maintaining service quality.
Operational Oversight
Develop and implement the field services and technical services strategy in alignment with overall business goals.
Provide leadership to operational plans delivering on the business unit strategies across all domestic Alliance sites in all areas of Customer Care.
Contribute as a key member of the Executive Leadership Team (ELT) to outline organization strategy and vision with the Division President and others on the ELT.
Lead the operation function and ensure the right positions and people are developed to ensure the current and future needs of the organization are satisfied.
Leverage technology (e.g., field service management software, mobile apps) to improve field operations.
Drive continuous improvement initiatives focused on productivity, accuracy, and turnaround time.
Coordinate with engineering, product, supply chain, and logistics teams to support service delivery.
Ensure alignment between field operations and broader company initiatives.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
A Bachelor's degree in Engineering or relevant discipline
Master's Degree is preferred
Experience and Skills
15+ years in a global environment leading Engineering or Customer Care, with 8+ years' experience managing multiple manufacturing locations with full Customer Care P&L responsibility.
A proven-track record of driving Customer Care in identifying areas of improvement (utilizing Lean and Continuous Improvement methodologies) across a large organization, resulting in enhanced aftermarket margins, profitability, and step-change performance.
Experience building and leading Customer Care programs and cross-functional teams
Responsible for project installation planning and developing process improvement strategies for complex system installations and support.
Demonstrated effective management (both direct and through influence) across multiple organizations and work groups.
In-depth knowledge of equipment automation and robotics. A successful candidate must show proven experience running Field Service, large equipment installations and driving successful customer service.
The following competencies will differentiate top candidates:
Critical thinking and decision quality.
Drives results by establishing compelling goals and aggressive schedules for improvement in all facets of Customer Care.
Effectively delivers measurable results on organizational commitments.
Translates the Alliance vision and strategy into practical, actionable, and quantifiable plans.
Competitive spirit and drive to win. Strong sense of initiative, internal motivation, and an unrelenting focus on results.
Robust ability to coach, develop, and inspire team members.
Entrepreneurial spirit with a results-focused mindset.
High degree of intellectual curiosity, integrity, and capability.
Openness to feedback and coaching with a strong orientation towards continual learning.
Capacity to function in a complex, global environment with ease and fluidity, while driving and influencing results.
Process thinker and passion for continuous improvement.
Proven experience in a senior customer service leadership role within manufacturing.
Deep understanding of the industry, product lifecycle, and customer needs.
Strong analytical skills to interpret customer data and identify trends
Expertise in customer service best practices and technology platforms
Excellent communication and interpersonal skills to build strong customer relationships
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be willing and able to travel as needed.
Able to sit at a desk or computer for sometimes extended periods of time.
Able to move about the office and factory with occasional lifting, bending, and reaching.
Able to dial, hear and respond to telephone calls and inquiries as necessary.
Physically operate various types of office equipment including but no limited to photocopiers, fax machines, 10 key, computers, printers, etc.
Meet requirements of daily attendance on job for a full, continuous work schedule.
Job Posting Salary Range
The approximate pay range for this position is $160,000 - $180,000.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
#LI-BO1
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
Alliance
Auto-ApplyOperational Improvement Capability Director
Operations director job in Seattle, WA
West Region Director: Operational Improvement We are targeting for this role to be located in the West Region where there is a Slalom office. Who You'll Work With At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there.
What You'll Do
Slalom's Operational Improvement capability seeks to create and execute a systematic approach to identifying and improving the efficiency and effectiveness of an organization's business and processes, delivering measurable cost savings and providing scalability to support future growth. As the leader of the Americas Operational Improvement business, you will manage and grow our services related to operational performance management, operational process improvement including but not limited to automation, mining, intelligent operations, and lean Six Sigma process improvement.
Key responsibilities include collaborating with leadership to adapt offerings to market trends, fostering strong customer relationships, aligning recruitment with demand, and overseeing operations to meet financial and operational targets while promoting a collaborative community.
Client Engagement + Sales
* Build and maintain Slalom's footprint within your assigned portfolio (Operational Improvement).
* Drive business development by creating Statements of Work (SOW), leveraging subject matter expertise to sell engagements, and influencing strategic direction to help clients achieve business objectives.
Consulting Expertise:
* Identify opportunities for growth and maturation of Slalom offerings. Set the direction for that growth and manage a multi-million dollar capability. Be responsible for project quality, including delivery of work, staffing teams, and monitoring utilization.
Growth + Revenue
* Individually provides subject matter expertise and solutioning to our most strategic clients
* Creates the leadership team, go to market motion, and accountability where Capability leaders serve markets with the ability to drive and participate in solutioning for defined Capability area, both as Solution Leads and as SMEs. Drive overall Capability growth through management of pipeline and direction of business development activities across Capability leadership team.
Thought Leadership
* Develop and promote thought leadership, marketing solutions, and assets to respond to digital disruption and shape industry conversations. Provide guidance and insights on emerging trends and best practices.
Service Expansion:
* Actively contribute to the expansion of Slalom's services and offerings. This includes identifying new business opportunities, developing go-to-market strategies, and driving revenue growth.
Delivery Management (Quality & Client Management)
* Individually builds and maintains key client/partner relationships, leveraging Capability expertise to bring client value. Participate in complex deal QA process, demonstrating mastery in project delivery within domain of expertise to ensure successful outcomes. Address delivery escalations in Capability discipline, both internally and client facing.
Financial Management
* Leads the formation of the Country Discipline's AOP per company planning cycle and contribute to Capability level AOP. Manages business to achieve operational goals (e.g. blended utilization, cost to serve). Grows business (resource revenue; resource headcount) in alignment to geo forecasting
What You'll Bring
* 7-10+ years of experience specifically in the consulting industry, with a proven track record of growing accounts and delivering on projects
* 7-10+ years of experience leading teams, owning solutions and revenue responsibilities
* Direct consulting experience in bringing Operational Improvement strategies to clients.
* Excellent negotiation, conflict management, problem-solving, and decision-making skills.
* Proven experience in developing go-to-market content, thought leadership, and marketing solutions.
* Demonstrated experience delivering high-impact consulting services.
* Previous P&L and direct revenue responsibilities.
Additional
This role will require time in a Slalom office, at client site and ability to work remote, candidates should be comfortable with a hybrid work environment, prioritizing client facing needs as appropriate.
About Us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation and Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For this position, at Director level, the base salary pay range is $175,000 - $200,000. In addition, individuals may be eligible for an annual discretionary bonus up to 20%. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
#LI-CG1f
Director of Operations
Operations director job in Seattle, WA
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
One of the most important roles is now open. Our dream Director of Operations is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the team. The role will also oversee all aspects of the hotel's daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You'll play a key role in supporting the Guidance Team's achievement of its objectives, and you'll always represent the best face of the brand. One more thing: we believe in positive, healthy work environments, no matter what. It'll be your job to foster one that's constantly evolving-improving every employee's work life, and giving them a life outside work.
About the position...
Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
Ensure proper controls are in place and policies are established and followed by all team members.
Establish and maintain open, collaborative relationships and ensure direct reports do the same.
Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you...
Passionate about leading a hotel operations team with a minimum of 4 years of similar work experience in a luxury hotel environment.
A post-secondary diploma or degree would be a plus.
An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
$120,000.00 to $140,000.00
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Director of Operations
Operations director job in Seattle, WA
Exciting Opportunity: Director of Operations at Family Resource Home Care!
📢 We're Hiring: Director of Operations our Northern Western Washington region, to include Bellingham, Skagit, Renton, Seattle, Snohomish, Woodinville! Family Resource Home Care is looking for a dynamic leader to drive operational excellence, foster our culture of care, and champion growth in our organization. If you're ready to make an impact and lead with purpose, we'd love to hear from you!
Here's what makes this role extraordinary:
🔹 Champion Our Culture: Balance a family-like atmosphere of support and engagement with high-performance expectations that lead to excellence.
🔹 Lead with Purpose: Inspire and guide teams to align with strategic goals and deliver exceptional results.
🔹 Drive Operational Success: Optimize processes, grow the business, and ensure everything runs smoothly-even without Branch Managers.
🔹 Own Financial Performance: Collaborate with leadership to manage budgets, enhance profitability, and drive sustainable growth.
🔹 Elevate Satisfaction: Be the voice of care for our clients and caregivers, creating a superior experience for all.
🔹 Build Talent & Strategy: Recruit, train, and develop outstanding talent while crafting strategies that fuel success.
✈️ This position involves travel-approximately 75% of the time-to visit branches or HQ operations.
Are you ready to make an impact? Apply now and lead with purpose! This is your chance to be part of something meaningful - leading teams, driving innovation, and helping us become the employer of choice and preferred provider of home care services.
Pay Range: $95,000-$110,000
Benefits & Perks:
Unlimited PTO: Enjoy the flexibility to take the time you need for rest and rejuvenation.
11 Paid Holidays: Celebrate holidays with family and friends without worry.
Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
401(k) Plan: Secure your financial future with our retirement plan, including company matching.
Health Savings Account: Manage your healthcare costs effectively.
Employee Assistance Program: Support for personal and professional challenges.
Work Equipment: Company-provided computer and office setup.
Ongoing Development: Participate in weekly training meetings, annual summits, and continuous coaching.
Bonus Program: Opportunity to earn bonuses based on performance.
#Leadership #NowHiring #DirectorOfOperations #HomeCareJobs #CultureOfExcellence
Director of Strategic Operations, Metropolitan Tract
Operations director job in Seattle, WA
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
**UW Facilities, Real Estate Development has an outstanding opportunity for a Director of Strategic Operations, Metropolitan Tract, to join their team.**
**Application Requirement:**
The University of Washington has retained Seattle Financial Staffing, LLC dba Northwest Recruiting Partners to support this recruitment. Please send your resume and cover letter to Lisa Glenn at ****************************** or for additional information or questions call Lisa at ************.
**About this Opportunity**
This role leads day-to-day operations and strategic implementation for the Metropolitan Tract, the University's landmark 11-acre commercial real estate portfolio in downtown Seattle. In the post-COVID era of elevated vacancy rates, this role combines tactical operational excellence with strategic thinking to execute recovery strategies, implement placemaking initiatives, and ensure optimal portfolio performance. This portfolio is in a prime location in downtown Seattle and will require collaboration with city and regional organizations such as the City of Seattle officials, Downtown Affiliated Associations and other relevant organizations. This position provides subject matter expertise and materials to support executive level decision making, including President, Vice President, and Regents, and the Advisory Committee on Real Estate (ACRE), relative to capital improvements/expenditures for UW owned land and resources. Reports to the AVP Real Estate Development, Chief Real Estate Officer (CREO).
Performance of asset management duties on the Metropolitan Tract is a highly visible and critical role for the University. The position will require interaction with executive levels of private and public sector stakeholders. Frequent collaboration is also required with members of the University's executive level of business officers and the University's Advisory Committee on Real Estate (ACRE); an advisory Board consisting of national real estate experts.
The support of the CREO and UW Real Estate Director positions and membership in the CPD/Facilities leadership team is also critical and when necessary, includes significant exposure to high level UW administration and governance bodies. The University owns and controls over $5B in capital assets and although a portion is independently managed by UW Medicine, the role will significantly impact the University's stewardship of these assets.
**Key Responsibilities**
**Metropolitan Tract Asset Management**
The Metropolitan Tract represents the University's largest wholly owned real estate investment asset, comprising multiple Class A and B office buildings totaling over 1.4 million square feet of rentable office space, 200,000+ square feet of commercial retail space, the Cobb Apartments, 450+ hotel rooms, and 2,000+ parking spaces. This position ensures the asset's operational success setting goals to achieve performance metrics aligned with other A-level asset market comps through oversight of property management, operating budgets, accounting, leasing, capital projects, and performance reporting.
**Operational Management:**
+ Manages third-party property managers responsible for day-to-day operations of office space, hotel, residential apartments, and retail space
+ Oversees leasing team negotiating contracts for over 1.4 million square feet in downtown Seattle
+ Serves as key contact with ground lease tenants including Fairmont Olympic Hotel owners and Rainier Square Tower and 400 University developer/owner
**Financial Management and Analysis:**
+ Analyzes investment opportunities and provides capital allocation recommendations, including adaptive reuse and redevelopment options
+ Monitors debt service requirements and coordinates refinancing strategies with finance team
+ Develops financial models for mixed-use conversions and alternative revenue streams to address declining office rents
+ Leads value engineering initiatives to maximize returns from under-performing assets
+ Manages major lease negotiations, tenant retention programs, and new business development initiatives
+ Ensures optimal financial performance through rigorous budget management, expense control, and revenue optimization
**Stakeholder Relations:**
+ Serves as primary contact for community partners and major tenants in this highly visible University role
+ Collaborates with executive-level business officers and the University's Advisory Committee on Real Estate (ACRE)
+ Coordinates with UW's marketing and communication teams on messaging
+ Requires strategic thinking as landlord, adapting to varied customer goals and reporting to diverse audiences
**Placemaking & Community Engagement:**
+ Designs and implements placemaking strategies to enhance the Metropolitan Tract as a vibrant urban destination
+ Builds relationships with community organizations, cultural institutions, and local business leaders
+ Coordinates programming for retail spaces, public areas, and event venues to drive foot traffic
+ Manages partnerships with civic organizations related to downtown and regional growth
+ Leads public realm improvement projects and streetscape activation initiatives
**Portfolio Repositioning & Development Strategy:**
+ Leads comprehensive analysis of underperforming office assets for adaptive reuse and redevelopment opportunities
+ Develops strategic repositioning plans addressing decline in occupancy and falling rental revenues
+ Executes mixed-use conversion feasibility studies for excess office space, including residential, hospitality, life sciences, and experiential retail options
+ Coordinates with planning consultants and architects on zoning analysis and development capacity studies
+ Implements revenue diversification strategies reducing dependence on traditional office leasing
+ Manages pre-development activities including market analysis, financial modeling, and partnership structuring
+ Oversees relationships with potential development partners, investors, and joint venture opportunities
+ Manages entitlement processes and community engagement for major redevelopment initiatives
+ Executes phased development strategies maintaining cash flow while repositioning under-performing assets
**Support the UW Real Estate Team:**
Supports the Real Estate Team overseeing other UW owned and leased assets.
**Perform Other Duties as Required**
**Core Competencies**
+ Demonstrate personal integrity and trustworthiness
+ Anticipate, recognize and resolve problems
+ Maintain responsiveness and accountability
+ Use interpersonal skills to navigate projects through complex collaborative institutions
+ Maintain positive, success-oriented attitude
+ Exercise professionalism with tact and courtesy
+ Exhibit responsible work ethic
+ Manage stressful situations and changing priorities effectively
+ Continuously promote safe work environment
**Minimum Qualifications:**
+ Bachelor's degree in real estate, finance or similar field, or CPA preferred
+ Minimum 10 years' commercial real estate experience with 5+ years in senior management roles
+ Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration
**Additional Requirements:**
**Technical Skills:**
+ Lease analysis, property budgeting, cash modeling, forecasting, and financial audit management
+ Mixed-use, urban commercial real estate and/or institutional property management experience
+ Understanding of leasing structures and contract negotiations
**Leadership & Communication:**
+ Strong analytical and problem-solving skills balancing strategic and operational priorities
+ Strong project management skills managing multiple complex initiatives simultaneously
**Desired Experience:**
+ Master's degree in real estate, finance or similar field, or CPA preferred
+ Construction management, development processes, and capital project oversight experience
+ Extensive knowledge of Seattle/Pacific Northwest commercial real estate markets
+ Understanding of post-COVID commercial real estate challenges and recovery strategies
+ Proven ability to lead cross-functional teams and manage complex, multi-stakeholder projects
+ Excellent communication and presentation skills for senior leadership and external stakeholder engagement
+ Ability to translate strategic vision into actionable operational plans
**Working Conditions:**
+ The position is eligible for hybrid work schedule. Typically, the schedule is on site two or three days a week at UWRE office on UW Seattle Campus or Metropolitan Tract Downtown Seattle and remote work the remainder of time.
+ Open office, non-smoking environment
+ Regular and predictable work hours required
**Application Requirement:**
The University of Washington has retained Seattle Financial Staffing, LLC dba Northwest Recruiting Partners to support this recruitment. Please send your resume and cover letter to Lisa Glenn at ****************************** or for additional information or questions call Lisa at ************.
**About the Team:**
UW Facilities manages the University's buildings, infrastructure, and land with more than 1,100 employees across six major units: Asset Management (Project Delivery Group, Engineering Services, Campus Architecture and Planning, and Sustainability); Operations (Maintenance & Construction, Building Services, Transportation Services, and Safety); Campus Energy, Utilities & Operations; Finance & Administration; Real Estate Development; and Business Intelligence & Information Technology. Visit ************************** for more information.
Real Estate Development includes the UW Real Estate. UW Real Estate is a team of 18 staff that provides strategic asset management and comprehensive real estate services that align with the University's institutional goals. This includes all property interests owned and leased by the University of Washington.
**Compensation, Benefits and Position Details**
**Pay Range Minimum:**
$225,000.00 annual
**Pay Range Maximum:**
$265,008.00 annual
**Other Compensation:**
-
**Benefits:**
For information about benefits for this position, visit ******************************************************
**Shift:**
First Shift (United States of America)
**Temporary or Regular?**
This is a regular position
**FTE (Full-Time Equivalent):**
100.00%
**Union/Bargaining Unit:**
Not Applicable
**About the UW**
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
**Our Commitment**
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** .
To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
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