How To Become An Operations/Dispatch: What It Is and Career Path

What is an operations/dispatch and how to become one

Updated January 8, 2025

3 min read

The operations/dispatch is personnel that receives emergency and non-emergency calls and records significant information. They address issues and requests, transmit messages, and track vehicles. Also, they receive and dispatch orders for products and deliveries. As an operations/dispatch, you are responsible for recording the driver's assignments and other shipping data in a computer database. You assign drivers and vehicles to convey freight or passengers to the required destination. Also, you monitor their route and status to coordinate and prioritize their schedule.

Before you apply for the position, ensure you have at least a high school diploma and one to three years of experience in a related role. You must be aware of procedures and guidelines for emergencies. Skills like communication, critical thinking, multitasking, organization, and computer skills are vital if you want to be successful as an operations/dispatch. Upon employment, you will earn an average of $47,500 per annum.

ScoreOperations/DispatchUS Average

Salary

3.1

Avg. Salary $39,483

Avg. Salary $59,228

Stability level

10.0

Growth rate 4%

Growth rate 0.3%

Diversity

6.2

Race

American Indian and Alaska Native 0.72%

Asian 0.90%

Black or African American 9.14%

Hispanic or Latino 11.11%

Unknown 6.00%

White 72.13%

Gender

female 53.13%

male 46.87%

Age - 38

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 38

Stress level

10.0

Stress level is very high

7.1 - high

Complexity level

4.9

Complexity level is intermediate

7 - challenging

Work life balance

8.7

Work life balance is excellent

6.4 - fair

Key steps to become an operations/dispatch

Explore operations/dispatch education requirements

Most common operations/dispatch degrees

High School Diploma

29.1 %

Bachelor's

28.9 %

Associate

25.9 %

Start to develop specific operations/dispatch skills

Skills	Percentages
Patrol	11.12%
Data Entry	6.72%
Computer Aided Dispatch	6.54%
Quality Customer Service	6.10%
Two-Way Radio	6.07%

Complete relevant operations/dispatch training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New operations/dispatches learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an operations/dispatch based on U.S. Bureau of Labor Statistics data and data from real operations/dispatch resumes.

Research operations/dispatch duties and responsibilities

Manage customer service satisfaction by providing update eta and location of drivers.
Assist A/R with basic accounting issues.
Certify by ACJIC as a NCIC operator.
Call taker job are taking customers calls.

Prepare your operations/dispatch resume

When your background is strong enough, you can start writing your operations/dispatch resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an operations/dispatch resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable operations/dispatch resume templates

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