Working as an Operations/Dispatch

There is more than meets the eye when it comes to being an operations/dispatch. For example, did you know that they make an average of $19.62 an hour? That's $40,817 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 5,500 job opportunities across the U.S.

What Does an Operations/Dispatch Do

There are certain skills that many operations/dispatches have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed empathy, writing skills and typing skills.

When it comes to the most important skills required to be an operations/dispatch, we found that a lot of resumes listed 9.9% of operations/dispatches included non-emergency calls, while 9.6% of resumes included customer service, and 7.4% of resumes included truck drivers. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the operations/dispatch job title. But what industry to start with? Most operations/dispatches actually find jobs in the technology and health care industries.

How To Become an Operations/Dispatch

If you're interested in becoming an operations/dispatch, one of the first things to consider is how much education you need. We've determined that 24.2% of operations/dispatches have a bachelor's degree. In terms of higher education levels, we found that 3.2% of operations/dispatches have master's degrees. Even though some operations/dispatches have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an operations/dispatch. When we researched the most common majors for an operations/dispatch, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on operations/dispatch resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become an operations/dispatch. In fact, many operations/dispatch jobs require experience in a role such as customer service representative. Meanwhile, many operations/dispatches also have previous career experience in roles such as cashier or dispatcher.

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Average Salary$40,817
Job Growth Rate6%

Operations/Dispatch Jobs

Operations/Dispatch Career Paths

Top Careers Before Operations/Dispatch
Cashier13.3 %
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Top Careers After Operations/Dispatch
Cashier7.8 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Operations/Dispatch

Operations/Dispatches in America make an average salary of $40,817 per year or $20 per hour. The top 10 percent makes over $51,000 per year, while the bottom 10 percent under $32,000 per year.
Average Salary
$40,817

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Police Operations Dispatcher
Police Operations Dispatcher
Ohlone College
Ohlone College
07/26/2020
07/26/2020
$47,18407/26/2020
$47,184
Dispatcher/Operator-(3PM To 11Pm)
Dispatcher/Operator-(3PM To 11Pm)
Centerpoint Technologies LLC
Centerpoint Technologies LLC
07/22/2020
07/22/2020
$25,04407/22/2020
$25,044
Dispatch Operator
Dispatch Operator
Mission Health
Mission Health
07/11/2020
07/11/2020
$34,18507/11/2020
$34,185
Dispatch Operator, Automaker, Experience Preferred
Dispatch Operator, Automaker, Experience Preferred
Allied Universal Security-Tarantula
Allied Universal Security-Tarantula
06/30/2020
06/30/2020
$34,43606/30/2020
$34,436
Dispatch Operator, Automaker, Experience Preferred
Dispatch Operator, Automaker, Experience Preferred
Universal Services of America
Universal Services of America
06/26/2020
06/26/2020
$34,43606/26/2020
$34,436
See More Recent Salaries

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Operations/Dispatch Demographics

Gender

Female

51.6 %

Male

43.2 %

Unknown

5.2 %
Ethnicity

White

59.6 %

Hispanic or Latino

19.3 %

Black or African American

11.5 %
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Foreign Languages Spoken

Spanish

76.8 %

French

5.3 %

Carrier

3.2 %
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Operations/Dispatch Education

Schools

Community College of the Air Force

8.9 %

Georgia State University

6.9 %

Miami Dade College

6.9 %

Everest Institute

5.9 %
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Majors

Business

27.4 %

Criminal Justice

11.8 %

Medical Assisting Services

6.2 %

General Studies

5.8 %
Show More
Degrees

High School Diploma

34.8 %

Bachelors

24.2 %

Associate

21.5 %

Certificate

8.3 %
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Entry Level Jobs For Becoming An Operations/Dispatch

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For an Operations/Dispatch

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.9% of operations/dispatches listed non-emergency calls on their resume, but soft skills such as empathy and writing skills are important as well.

Best States For an Operations/Dispatch

Some places are better than others when it comes to starting a career as an operations/dispatch. The best states for people in this position are Delaware, Connecticut, Rhode Island, and Maryland. Operations/dispatches make the most in Delaware with an average salary of $58,572. Whereas in Connecticut and Rhode Island, they would average $58,417 and $58,037, respectively. While operations/dispatches would only make an average of $57,267 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Operations/Dispatch Jobs:
6
Highest 10% Earn:
$93,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Louisiana

Total Operations/Dispatch Jobs:
25
Highest 10% Earn:
$86,000
Location Quotient:
1.87
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Operations/Dispatch Jobs:
3
Highest 10% Earn:
$94,000
Location Quotient:
0.69
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Operations/Dispatch Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an operations/dispatch. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless operations/dispatch resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write an Operations/Dispatch Resume

At Zippia, we went through countless operations/dispatch resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Operations/Dispatch Employers

1. ADT
3.9
Avg. Salary: 
$45,927
Operations/Dispatchs Hired: 
37+
2. Comcast
4.7
Avg. Salary: 
$49,284
Operations/Dispatchs Hired: 
36+
3. Allied Barton Security SERV
4.1
Avg. Salary: 
$28,966
Operations/Dispatchs Hired: 
21+
4. First Transit
4.3
Avg. Salary: 
$35,896
Operations/Dispatchs Hired: 
14+
5. United Parcel Service
4.7
Avg. Salary: 
$39,237
Operations/Dispatchs Hired: 
13+
6. Securitas
4.1
Avg. Salary: 
$30,142
Operations/Dispatchs Hired: 
13+

Operations/Dispatch Videos

Recently Added Operations/Dispatch Jobs

Updated October 2, 2020