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Operations/dispatch skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical operations/dispatch skills. We ranked the top skills for operations/dispatches based on the percentage of resumes they appeared on. For example, 11.1% of operations/dispatch resumes contained patrol as a skill. Continue reading to find out what skills an operations/dispatch needs to be successful in the workplace.

15 operations/dispatch skills for your resume and career

1. Patrol

Here's how operations/dispatches use patrol:

Maintained detailed communication logs and dispatched information through the radio to security patrol members on duty.
Coordinated Patrol Officers rounds via two-way radio communications.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how operations/dispatches use data entry:

Provided timely dispatch of emergency calls and appointment scheduling * Completed accurate data entry of customer records with proprietary company ERP/CRM system
Typed information of recipients into computer system and updated data entry files.

3. Computer Aided Dispatch

Here's how operations/dispatches use computer aided dispatch:

Monitored and operate multiple systems simultaneously, including Computer Aided Dispatch, CCTV and various alarm and communication systems.
Interacted with customers and emergency dispatchers while entering customer's vehicle description and location into computer aided dispatch system.

4. Quality Customer Service

Here's how operations/dispatches use quality customer service:

Rescheduled appointments utilizing quality customer service when field technicians missed appointments, or when customer missed their scheduled field service calls
Monitor residential and commercial alarm systems nationwide; Ensures quality customer service by responding promptly to incoming alarms and signals.

5. Two-Way Radio

Here's how operations/dispatches use two-way radio:

Controlled flow of incoming and outgoing information via two-way radio, telephone and direct verbal communication.
Maintained lines of communication with line operations and air carriers through the use of two-way radios.

6. Emergency Situations

Here's how operations/dispatches use emergency situations:

Documented reports of alarms dispatched and notified customers of critical emergency situations.
Assisted drivers in emergency situations such as; maintenance issues, vehicle breakdowns, accidents or re-routing.

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7. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how operations/dispatches use non-emergency calls:

Received and dispatched emergency and non-emergency calls from the public requesting police, medical and/or assistance.
Answered emergency and non-emergency calls assisting customer with lifesaving procedures until arrival of emergency unit.

8. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how operations/dispatches use dispatch system:

Dispatch emergency response personnel using digital and/or analog voice communication equipment, and/or and emergency computer dispatch system.
Used a computer-aided monitoring dispatch system.

9. CCTV

Here's how operations/dispatches use cctv:

Monitored various facilities via a CCTV system containing approximately 170 different cameras across 8 monitors.
Monitored and operated CCTV cameras* Ensured security officers adhered to their respective daily schedules.

10. Inbound Calls

Here's how operations/dispatches use inbound calls:

Served as medical emergency operator accepting all inbound calls and forwarding messages to medical doctor after the close of business.
Answer inbound calls from customers with problems they're experiencing and direct them to proper channels for assistance.

11. Emergency Services

Here's how operations/dispatches use emergency services:

Dispatched security officers, emergency services, as required and monitored their locations to ensure their safety
Coordinated combined response efforts with various military, civilian, and federal emergency service agencies.

12. Computer System

Here's how operations/dispatches use computer system:

Enter data into computer system accurately so alarms are handled appropriately.
Performed demonstrations for local visiting citizen groups, schools, visiting dignitaries to include explanations of the computer system and operations.

13. Alarm Systems

Alarm systems are designed to detect intrusion, unauthorized entry into a property. Security alarms are used in commercial, residential, industrial, and military estates for protection against intruders, theft and property damage. Intrusion alarm systems may also be combined with CCTV systems to record the activities of intruders. They can also be used as an interface to access control systems for electrical doors.

Here's how operations/dispatches use alarm systems:

Maintain excellent communication with customers and dealers with immediate notification of signals from their alarm systems.
Input data for new accounts; setup private/secure sensitive details for homes and businesses' security and fire alarm systems nationwide.

14. Security Systems

A security system refers to any device that can perform security operations such as surveillance, access control, alarm, or intrusion control in a facility or area through a system of components and multifunctional devices designed to protect people and the property against a variety of hazards including crime, arson, accidents, espionage, sabotage, subversion, and attack. A security system also detects several other threats, including smoke, carbon monoxide poisoning, and water damage.

Here's how operations/dispatches use security systems:

Operated security systems, including cameras and alarms.
Dispatched technicians to perform repairs on security systems.

15. Service Calls

Here's how operations/dispatches use service calls:

Recorded customer service calls into computer to provide accurate service history.
Dispatched service personnel to respond to campus service calls/emergencies.

5 Operations/Dispatch resume examples

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List of operations/dispatch skills to add to your resume

The most important skills for an operations/dispatch resume and required skills for an operations/dispatch to have include:

Patrol
Data Entry
Computer Aided Dispatch
Quality Customer Service
Two-Way Radio
Emergency Situations
Non-Emergency Calls
Dispatch System
CCTV
Inbound Calls
Emergency Services
Computer System
Alarm Systems
Security Systems
Service Calls
Payroll

Customer Calls
EMS
Telephone Calls
Outbound Calls
CPR
GPS
Radio Traffic
Medical Emergencies
Law Enforcement Agencies
NCIC
Incident Reports
CAD
Communications Equipment
Alertness
Dispatch Police
Multi-Line Phone System

Customer Accounts
Alarm Signals
Troubleshoot
Scheduling Appointments
Customer Complaints
ETA
Customer Issues
Fire Alarms
Two Way Radios
PowerPoint
Service Issues
Service Vehicle
Customer Inquiries
Parking Enforcement

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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