Operations engineer support work from home jobs - 591 jobs

A technology collaboration company is seeking a Machine Learning Systems Engineer. This role involves building and scaling core infrastructure for AI and ML, mentoring junior engineers, and leading projects from design to launch. Candidates should be fluent in Java or Kotlin and have experience with AWS and machine learning. The position offers remote work options and competitive compensation ranges based on geographical zones. #J-18808-Ljbffr

Remote ServiceNow AI Ops Support Engineer needs 8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules Remote ServiceNow AI Ops Support Engineer requires: Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery Familiarity with AIOps concepts anomaly detection, correlation, and noise reduction Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics) Solid understanding of ITSM processes Incident, Change, Problem Management Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows Strong troubleshooting and problem-solving skills Effective communication and documentation skills "FSM - ServiceNow Strong Development Experience. Remote ServiceNow AI Ops Support Engineer duties: Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB). Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog). Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic. Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately. Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities. Collaborate with platform engineers and developers to configure and support automation workflows. Maintain documentation, dashboards, and runbooks for operational visibility. Support upgrades, testing, and patching of AIOps-related applications and integrations. Partner with cross-functional teams to improve service health insights and predictive capabilities.

Employee Type: Regular-Full time Union/Non: As a Specialist I TIS Network Operations, you will leverage deep experience in Cisco LAN/WAN/Wi‑Fi to architect and optimize enterprise‑scale networks. From hands‑on design and deployment to validation and continuous improvement, you will be a key driver of reliability, performance, and security. Join a team guided by Safety, Integrity, Respect, Inclusion, and High Performance. Apply today! #joinourteam We offer opportunities for growth, generous time off, and a comprehensive compensation, benefits, and retirement plan. #topemployer What You Will Do: * Operational Support: Deliver advanced technical support for network operations, including 24/7 on-call support for critical network issues. * Network Design and Implementation: Lead the design, deployment, and optimization of enterprise-scale Cisco LAN, WAN, and Wi-Fi infrastructures. * New Technology and Infrastructure Development: Develop comprehensive network solutions to meet business requirements, ensuring high availability, security, and scalability. * Technology Testing and Validation: Conduct thorough testing and validation of new network technology to guarantee performance and reliability. * Technology Integration: Integrate new technologies into existing network architectures, ensuring seamless connectivity and performance enhancements. * Technical Leadership: Mentor junior network engineers, fostering a culture of continuous learning and improvement, and provide technical guidance on network initiatives and tasks. * Problem, Incident and Change Review: Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings. * Project Support: Provide support for business projects including Mergers & Acquisitions involving requirement gathering and review and translating requirements into technical network architecture. * Documentation: Develop and maintain detailed network documentation, including design blueprints, configuration guides, and operational procedures. * Risk Management: Identify and document network risks, collaborate with risk assessment teams, and implement remediation plans. * Vendor Management: Manage vendor relationships, including negotiating contracts, and ensuring SLA compliance. * Cost Optimization: Proactively identify and implement cost-saving measures within the network infrastructure. Who You Are: * Bachelor's degree in computer science, networking, or a related field, or equivalent experience. * Minimum 6 years of demonstrable experience in designing, building, deploying, testing, and supporting enterprise large-scale Cisco LAN/WAN/Wi-Fi infrastructure. * Proven track record of managing complex network projects from start to finish. * Excellent problem-solving skills and the ability to troubleshoot complex network issues. * Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. * Experience with service ticketing systems (e.g., ServiceNow) and adherence to ITIL processes. * Cisco Networking: Expert-level knowledge and hands-on experience with Cisco networking technologies, including routers, switches, firewalls, and wireless access points. * Advanced Network Protocols: Proficiency in advanced network protocols such as BGP, OSPF, EIGRP, MPLS, VxLAN, Multi-chassis EtherChannel, VPC, VSS, etc. * Wireless Networks: Extensive experience in designing and managing Cisco wireless networks, ensuring reliable and secure Wi-Fi connectivity. * Data Center Networking: In-depth understanding of data center network architecture and technologies. * Network Security: Strong knowledge of network security principles and best practices, including the implementation of Cisco ISE, Radius, and TACACs systems. * Scripting and Automation: Proficiency in scripting languages such as Python, Bash, or PowerShell for network automation and system integration. * Infrastructure Management and Monitoring Tools: Experience with network monitoring and management tools such as SolarWinds, Netbox, Splunk, and Cisco Prime. Preferred: * Relevant Cisco certifications (e.g., CCNP, CCIE) are highly desirable. * Versa SD-WAN technologies or other SD-WAN vendor experience. * Nokia IP Products - specifically Service Aggregation Router (SAR). Working Conditions: * 24/7 on-call support once every 5-8 weeks. * Involves 15% to 20% of travel across Enbridge Offices in the US. Flex-Work: Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid Physical Requirements: Include but not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time. Mental Requirements: Include but not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. For US Only: Salary ranges from 115,000 USD to 130,000 USD. Salary will based candidate's experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates. Benefits - Regular Employees * PPO & HSO plans (only HSA if participate in the HSO) * No flex credits * 4 SDO days * Holidays Differ from Canada/US * 2 floating holidays (non-union working more than 16 hours) * Family Illness days Savings * 401k match 6% match Pension * Regular full-time and part-time employees can participate in the plan immediately upon hire * Cash Balance Pension plan, Enbridge makes the contributions (not vested until after 3 years) * The plan is fully paid for by Enbridge, no employee contributions * Pay credits are between 4% and 11% of eligible earnings, based on age and service At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting ********************. Information For Applicants: * Applications can be submitted via our online recruiting system only. * We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. * Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit ****************

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security. About the Role We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays. This role is critical to ensuring reliable operation of our distributed hardware infrastructure and supporting new installations across multiple locations. Core ResponsibilitiesField Device Management Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices Perform remote firmware updates and configuration changes across distributed hardware Diagnose and resolve hardware connectivity, performance, and operational issues Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible System Administration Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules Implement automated monitoring and alerting for device health and performance Maintain device inventory, documentation, and configuration management systems Installation Support Support new location installations by configuring devices pre-deployment Create and maintain installation procedures and technical documentation Provide technical guidance to field installation teams Validate device functionality and network connectivity post-installation Infrastructure Optimization Analyze device performance data to identify optimization opportunities Implement standardized configurations and deployment procedures Develop automation scripts for routine maintenance and monitoring tasks Collaborate with engineering teams on device selection and deployment strategies Required QualificationsTechnical Skills 3+ years of POSIX/Linux systems administration experience (Red Hat, Ubuntu, or similar distributions) Experience with firmware management and updates for embedded devices or IoT hardware (Raspberry Pi, Arduino, NUC) Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration Command-line proficiency with bash/shell scripting for automation Experience with remote device management and monitoring tools Hardware Knowledge Knowledge of POS integration and transaction data handling Experience with embedded Linux systems and ARM-based hardware Additional Requirements Strong analytical and problem-solving skills for remote troubleshooting Excellent documentation and communication skills Ability to work independently and manage multiple concurrent issues Experience with ticketing systems and incident management processes Willingness to provide occasional after-hours support for critical issues Preferred Qualifications Administration of applications running on AWS (EC2, S3, IoT, ECS, Fargate, Cloudwatch etc..) 2+ years experience writing and maintaining Python scripts or applications Understanding of IP camera systems and video streaming protocols (RTSP, ONVIF) Experience with configuration management tools (Ansible, Docker, IoT/Greengrass, K8s) Knowledge of video analytics or retail technology systems Experience with database systems for device logging and monitoring Certification in Linux administration (RHCE, LPIC) or network management Previous experience in retail, security, or IoT device management Work Environment Primarily remote work with occasional travel to installation sites Standard business hours with on-call rotation for critical system support Collaborative environment working with field technicians, engineering, and operations teams Fast-paced environment supporting rapid expansion of device deployments Growth Opportunities Lead technical projects for large-scale device deployments Mentor junior technical staff and field technicians Contribute to engineering decisions on hardware selection and architecture Develop expertise in emerging IoT and edge computing technologies Contribute to our Gitops culture by contributing code and our CICD pipelines Why Join Panoptyc? Competitive salary and benefits Be part of a rapidly growing team reshaping retail security Full remote work flexibility with a dynamic, global team Opportunity to work with cutting-edge data tools and technologies Job Details: Full-time status (40 hours per week) Able to work during US Eastern time zone Up to $30 USD/hr Location: Remote

At Visual Concepts, we believe great games are made by diverse and empowered teams with a shared passion for play. As one of the world's top game development studios, we have shipped over 100 multi-sku titles to critical acclaim and commercial success. Our teams are independent and ambitious. Our studios in Novato, Irvine, Budapest, Shanghai, Austin, Boise, Seoul and Parksville, Canada are committed to artistry and ground breaking technology, offering top candidates the opportunity to learn and grow with some of the hardest working and most creative minds in the industry. What We Need: We're seeking a Principal Engineer with a passion for server-side development to join the NBA 2K team! In this role, you'll take ownership across a broad technical landscape-leveraging your expertise in distributed systems, large-scale computing, and efficient databases to build high-performance backend services. Your work will play a key role in delivering world-class online experiences that power one of the most popular sports game franchises in the world. What You Will Do: Contribute to the backend architecture and services that support NBA 2K's online features Design and optimize distributed systems to ensure scalability, reliability, and fault tolerance Build and maintain large-scale computing solutions that handle millions of concurrent players Develop efficient database structures and queries to support high-volume, real-time transactions Deliver high-performance backend services with a focus on low latency and stability Partner with engineering and design teams to enable seamless online gameplay experiences. Who Will Be A Great Fit: 12+ years of professional software development experience, with a strong focus on backend and server-side systems Strong proficiency in C++ with a solid understanding of object-oriented programming principles Proficiency in one or more scripting languages such as Python, PHP, Perl, or Ruby, with a strong preference for Python Deep understanding of distributed and scalable systems, with a track record of designing and delivering reliable, high-performance backend architectures Proven experience with multithreaded programming, driving efficiency and stability across large-scale, real-time environments Leadership in technical direction, mentoring engineers and setting best practices for system design, performance, and scalability Demonstrated ability to research, evaluate, and integrate emerging technologies and trends to enhance team capabilities, platform performance, and product innovation BS in Computer Science or equivalent experience in large-scale software development Experience developing secure transaction systems, including virtual currency and account-based features, a strong plus Skilled in database optimization, including connection management and query performance tuning Familiarity with online gaming architectures and service design for live, connected player experiences Working knowledge of SQL databases such as MySQL, Microsoft SQL Server, or similar systems Video game console development experience is highly beneficial Love for video games (not just ours!) This is a fully remote role that may be based anywhere in the United States. Below are the expected salary and wage ranges for applicants based in locations where the pay transparency law is in effect: California: $192,000 - $250,000 per year. New York State (inclusive of New York City): $172,000 - $235,000 per year. Washington: $192,000 - $250,000 per year. New Jersey: $172,000 - $235,000 per year. British Columbia: $164,000 - $230,000 (CAD) per year. Base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors. To learn more about Visual Concepts and our studio locations, check out our website at ***********************

Location & Team GatheringsIntersect has been a fully flexible workplace since its founding in 2016. We've been very intentional about the way we do things. We are not work-from-home, hybrid, or in-office - we are any and all of those options! Deepening social connections and offering shared experiences is a cornerstone of the way we work. We connect as a team at our Team Week experiences four times a year and at our recently established Hub locations - SF Bay Area, NYC Metro Area, NY; Denver, CO; Houston, TX; Calgary, AB; and Toronto, ON. We are currently looking for candidates located within 60 miles of any of the listed hubs to foster more in-person connections while maintaining our flexible remote culture. About This RoleAs part of Intersect's Microgrid Engineering team, you'll apply advanced power system theory, simulation expertise, and real-world engineering judgment to design and validate high-performance microgrid control systems. You'll partner closely with controls engineers, electrical design teams, external suppliers, and utility operators to develop fit-for-purpose power system models and validate controller behavior across both normal and contingency conditions. Your work will help prove what's possible supporting microgrids that reliably power gigawatts of critical datacenter load at unprecedented scale. Team OverviewThis team plays a critical role in advancing Intersect's mission to accelerate the clean energy transition, supporting large-scale infrastructure that delivers reliable, cost-effective power. The Microgrid Engineering team collaborates across engineering, controls, and external partners to design, test, and validate systems that operate under complex and demanding conditions. Joining this team means contributing to high-impact projects while growing your technical depth alongside experienced engineers tackling some of the industry's most challenging power system problems. What You'll Do Model and Simulate Microgrid Dynamics• Build and oversee the development of detailed EMT and dynamic models representing loads, supervisory controls, protection schemes, and generation assets including batteries, wind, PV, reciprocating engines, and turbines.• Identify key system parameters from design documentation, requirements, and field data to ensure models accurately reflect real-world behavior. Validate System Stability and Performance• Identify and simulate contingency events such as breaker trips, generator failures, and fault conditions to confirm system stability and performance• For grid-connected systems, simulate response to grid disturbances and assess compliance with interconnection agreements, model quality standards, and ancillary market requirements Partner Across Engineering and Suppliers• Collaborate with adjacent engineering teams to understand system design, control logic, communication latencies, and protection schemes, feeding simulation insights back into design decisions• Evaluate supplier documentation and models to characterize expected behavior and operational limitations of generation and storage assets Feeding simulation insights back into design decisions Evaluate supplier documentation and models Support Testing, Optimization, and Field Validation• Assess design options by evaluating performance tradeoffs and long-term cost impacts from a power system stability perspective.• Participate in Software-in-the-Loop (SIL) and Hardware-in-the-Loop (HIL) testing, site validation planning, and performance verification.• Support post-event analysis through field data review, model correlation, and model playback to continuously improve system fidelity. What You'll Bring•M.S. or PhD in Electrical Engineering with an emphasis in power systems or control systems•4-8+ years of experience performing EMT and dynamic power system studies for microgrids, islanded systems, or weak-grid environments•Hands-on experience with PSCAD or similar EMT tools; familiarity with Simulink or Modelica and real-time simulation methodologies including SIL and HIL• Strong understanding of inverter operating modes such as grid-forming, grid-following, and droop control• Experience modeling dynamic loads, including large and fast-changing datacenter loads, and assessing their impact on system stability• Familiarity with modeling communication delays, control system latencies, protection scheme interactions, and fault ride-through behavior• Knowledge of utility interconnection and market requirements, particularly within ERCOT, that will help you succeed in grid-interactive system studies• A collaborative, detail-oriented work style with the curiosity and persistence needed to solve complex, system-level engineering challenges Total RewardsAt Intersect, we care about your well-being, growth, and balance. Here's how we support you: Total Compensation: USD$185,000 - $195,000 (total compensation includes base salary + bonus) Health & wellness: 100% premium coverage for you and your dependents on medical, dental, and vision Time to recharge: Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year) Family support: Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning and family care support through Carrot and MavenMental health: Free access to Spring Health, including 5 free therapy and psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+Perks & extras: $150 monthly food stipend, $150 monthly reimbursement for cell phone and internet, pet insurance allowance, full home office setup, free access to UrbanSitter with $625 in quarterly company-paid credits, ActiveHero, and One Medical

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're seeking a forward-thinking IT Engineer to help design, automate, and secure Affirm's growing technology ecosystem. Our ideal candidate thrives at the intersection of systems architecture and hands-on development-building integrations, leveraging AI-assisted tools, and driving automation that scales across the enterprise. As an IT Engineer, you'll play a key role in advancing operational excellence, strengthening security, and empowering teams through smarter, more connected systems. What You'll Do Technical Strategy & Systems Design: Partner with business and technical stakeholders to translate requirements into scalable, secure, and user-centric solutions. Design architectures that integrate SaaS platforms, identity systems, and automations across the enterprise. Automation & Integration Development: Build and maintain automations using REST APIs, scripting languages (Python, JavaScript/TypeScript), and workflow platforms (e.g., Okta Workflows, Workato, Zapier). Streamline repetitive processes and strengthen cross-system interoperability. AI & Emerging Technology Enablement: Leverage AI-assisted tools to accelerate development, incident response, and documentation. Experiment with generative AI and workflow intelligence to improve IT operations and knowledge management. Operational Reliability & Security: Enhance the reliability and resilience of critical IT services. Implement monitoring, alerting, and governance practices that protect data and maintain compliance with security standards. Incident Resolution & Root Cause Analysis: Troubleshoot technical issues efficiently, conduct root cause analyses, and deliver durable long-term fixes that reduce operational noise and support business continuity. Knowledge Sharing & Collaboration: Create and maintain technical documentation, playbooks, and process diagrams. Mentor teammates and contribute to a culture of transparency, automation, and continuous improvement. What We Look For 3-5 years of experience in IT Engineering, Systems Administration, or Solutions Engineering within a SaaS or enterprise environment. Deep understanding of modern SaaS ecosystems, SSO/SCIM integrations, and identity/access management frameworks (e.g., Okta, Azure AD). Hands-on experience coding and automating with APIs and scripting languages (Python, JavaScript/TypeScript). Strong communication and stakeholder management skills-capable of bridging business goals with technical implementation. Demonstrated ability to manage multiple priorities and deliver measurable results in a dynamic, fast-paced environment. Pluses Experience with workflow automation platforms such as Okta Workflows, Workato, Zapier, Tines, or equivalent. Familiarity with AI-assisted development (e.g., Copilot, ChatGPT, CodeWhisperer) and its applications in IT and automation. Knowledge of SaaS management and governance frameworks, including lifecycle management and license optimization. Background in cloud-based infrastructure (e.g., AWS, GCP, or Azure) and DevOps practices. Strong analytical mindset and a passion for improving team productivity through smarter systems design. Experience working with distributed, cross-functional teams and influencing outcomes across multiple stakeholders. Pay Grade - I Equity Grade - 4 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA Pacific base pay range (CA, WA, NY, NJ, CT): $115,000 - $155,000 USA Sapphire base pay range (all other U.S. states): $102,000 - $142,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Airtable People team is seeking a People Systems Engineer (Airtable Specialist) to design, build, and maintain the Airtable apps that power the employee experience. You'll own and evolve the People team's most critical tools - including our performance management system, onboarding app, and people directory - and develop new Airtable-based solutions that put AI and automation at the center of their design. Your work will simplify workflows, improve data visibility, and help the People team operate more intelligently and efficiently. While Airtable will be your primary platform, you'll also evaluate when other systems or tools may better serve a problem, taking a pragmatic, outcomes-first approach to how we build the People tech stack. Sitting on the People team and partnering closely with IT and internal systems, you'll use Airtable, scripting, and platform-native AI capabilities to deliver intuitive, scalable, and high-impact tools that touch every Airtable employee. What you'll do Airtable Development & System Design Build, enhance, and maintain core People Airtable apps that support all aspects of the employee lifecycle, such as performance, onboarding, and employee data management. Design and architect new Airtable applications with AI and automation at the core, ensuring systems are intelligent, scalable, and adaptable as the company grows. Use Airtable Interfaces, Automations, and Scripting to create clean, efficient, and data-rich user experiences. Systems Evolution & Enablement Develop and maintain automations, integrations, and data flows between Airtable and tools like Greenhouse, Workday, Slack, and Google Workspace. Take a pragmatic approach to problem-solving, evaluating and recommending alternative systems or tools when they better serve People team goals. Use scripting (JavaScript or Python) and APIs to connect systems and optimize recurring processes. Continuously monitor system performance, usability, and data accuracy, iterating to meet evolving business needs. Partner with IT and cross-functional teams to align on architecture, data governance, and long-term tooling roadmap Document technical logic and train stakeholders to use and maintain Airtable applications effectively. Promote Airtable best practices across the People team. Who you are You're a systems-minded builder who designs with automation and intelligence in mind. You combine a product mindset with hands-on technical skill, and you're motivated by creating AI-driven tools that make work simpler, smarter, and more human for every employee. Qualifications 5+ years in systems engineering, internal tools development, or technical operations. Experienced in leveraging AI to enhance systems and workflows : you experiment, tinker, and have experience using generative AI to build real solutions Proven experience building advanced Airtable solutions using interfaces, automations, and scripting. Skilled in scripting (JavaScript or Python) and integrating SaaS tools via APIs. Pragmatic problem solver who evaluates the right system or tool for the job: Airtable-first, but not Airtable-only. Familiarity with HR or People systems (e.g., Workday, Greenhouse, Slack, Google Workspace) preferred but not required. Strong data modeling and systems design abilities. Excellent communication and documentation skills. A proactive, collaborative self-starter who thrives in fast-paced environments. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$149,000-$232,300 USDFor all other work locations (including remote), the base salary range for this role is:$134,000-$209,600 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond. About the role: As a Skydio products ambassador, you will work in a small team of high-performing subject matter experts who provide UAS system and Cloud operational best practices and deep feature diagnostics to Skydio commercial, state & local government and educational customers. You'll combine your relevant enterprise application integration and network operations experience with hands-on Skydio product knowledge to provide best-in-class wireless communications and cross-Cloud data pipeline support, advise customers on operational best practices, and keep Skydio engineering and marketing teams plugged into the customer experience. We are seeking candidates with the technical capability to support complex hardware, network installations & software integrations. A successful candidate will have deep knowledge in WiFi and cellular networking, configuring and troubleshooting Cloud REST integrations, and experience troubleshooting complex IoT and Cloud-Cloud connectivity issues. You'll work both remotely and occasionally at customer sites with Skydio hardware and software products performing device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network optimization and/or network issue diagnostics. Location: Remote Base, Eastern or Central Timezone. Travel: Be able to travel regionally up to 20% of the time or as needed How you'll make an impact: Act as the product specialist liaison between Skydio and our customers by providing expert terrestrial IoT communications troubleshooting and performance optimization assistance.. Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio's cloud connected products, processes, 3rd party integrations, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements.. Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques. Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience. Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet. Stay current with network product and industry trends, working with product, engineering and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations. What makes you a good fit: 3+ years experience supporting and troubleshooting network and Cloud REST integration / connectivity issues. Civilian or military UAS operations and flight experience is a plus. Experience in public safety information systems used in the Police and Fire dispatch centers, including software and hardware equipment and various mission critical interfaces and applications used by Police personnel is a Plus Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis. Assertive self-starter with great interpersonal and written communication skills. Proficient in network and technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. Experience working with Salesforce service cloud, Jira bug tracking, Netsuite is a plus. Experience with scripting languages such as Bash, PHP, Python a plus. Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network. Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman. Hands-on experience with a variety of Network diagnostic tools. Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner. Be able to travel regionally up to 20% of the time or as needed Familiarity with Linux OS Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $82,000 - $147,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria. *Compensation for certain positions may vary based on the position's location. #LI-WM1 At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit *************************

#TeamNextdoor Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com. Meet Your Future Neighbors This IT Systems Engineer role is pivotal in designing, building, and maintaining enterprise identity and access management across Okta and integrated SaaS systems. By owning identity governance at scale, including SSO/SCIM integrations, automated employee lifecycle (Joiner/Mover/Leaver), and self-service access workflows, you'll help reduce security risks and improve operational efficiency. Working with stakeholders in Business Technology, People, and Engineering, you'll build event-driven automations, enforce access policies, and maintain SOX/compliance standards through reliable integrations and processes. This work drives strategic growth and supports the company's digital transformation. The Impact You'll Make If you excel at resolving complex Okta and identity issues, thrive as the escalation point for IT support, and enjoy building automation that removes friction for employees, this is the role for you. Your work will ensure reliable, secure access to the tools our teams rely on every day, reduce time-to-resolution for critical incidents, and enhance our team's capabilities through better processes, documentation, and mentorship. Your responsibilities will include: Administer Okta by managing SSO/SAML/OIDC, SCIM provisioning, groups, policies, MFA, and app assignments with clear ownership and audit trails, ensuring security and efficiency that support organizational success Design and operate self-service access workflows through Okta Request conditions, including approval routing, compliance tracking, and Jira integration for visibility and auditability Build and maintain integrations across People (Workday), identity platforms (Okta), and SaaS applications (Google Workspace, Atlassian) using Okta Workflows, Tray.io, Workato, and API/webhook patterns to automate processes and increase efficiency Own end-to-end employee lifecycle automation (Joiner/Mover/Leaver), including provisioning, access grants, and deprovisioning workflows. Document recovery paths for exceptions and verify alignment with the downstream systems Implement secure workarounds for SaaS applications that don't support SSO, including service account management, credential governance, and automated deprovisioning Serve as the escalation point for complex support and/or access-related issues originating from Level 1/2 helpdesk teams Partner with Compliance and Company stakeholders on periodic UARs (access reviews), RBAC tuning, and audit support, using Request Conditions history and ticket linkages What You'll Bring To The Team 3+ years of experience in Okta administration across SSO/SAML/OIDC, SCIM, group mapping, and policies, with a strong understanding of audit/SOX implications and documentation needs 5+ years of IT Support experience with escalation management and documentation Proven hands-on experience with iPaaS and automation platforms (Okta Workflows, Tray.io, Workato) to implement approval flows, listeners, and provisioning logic tied to event triggers Proficiency working with APIs and webhooks to integrate SaaS systems; ability to design workflows with retries and clear error handling paths Administration of SaaS apps like Google Workspace, Atlassian (Jira/Confluence), and Slack in an enterprise setting, aligned to identity governance and service management practices Clear stakeholder communication mindset and strong project management skills, helping align IT initiatives with business priorities and driving cross-functional impact Experience incorporating AI tools (e.g., LLMs like OpenAI, Agents) into everyday processes to improve operational efficiency, empowering you to drive meaningful innovation within the team Experience evolving self‑service models to improve user productivity while preserving scope boundaries Comfort implementing compliant exceptions when SSO is not supported by a vendor, using owner/service accounts with traceability in Okta logs and downstream automation Bonus Points Experience with Okta logging, SIEM monitoring tools (Splunk, etc.), and reporting Okta Certified Administrator or Okta Certified Professional/Consultant Certification Other IT certifications (Jamf, A+, Network+, Google IT Support, etc.) Rewards Compensation, benefits, perks, and recognition programs at Nextdoor come together to create our total rewards package. Compensation will vary depending on your relevant skills, experience, and qualifications. Compensation may also vary by geography. The starting salary for this role is expected to range from $120,000 to $130,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. We expect to award a meaningful equity grant for this role. With quarterly vesting, your first vest date will take place within 3 months of your start date. When it comes to benefits, we have you covered! Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care. At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we serve. We encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records. For information about our collection and use of applicants' personal information, please see Nextdoor's Personnel Privacy Notice, found here.

Performance Software is a midsize company with a great work-life balance, providing innovative software and hardware to our client companies. We are looking for a Systems Engineer to join our team. This position is a fully remote contract role, with an expected duration of 8-12 months. Location: Phoenix Pay: $85,000-$120,000 DOE Experience Required: •Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization. •ARP-4754. •Work on embedded systems for aerospace applications, including design, development, testing, and validation/verification. • Use DOORS for requirements management and traceability. •Support flight control systems development. •Perform system testing and validation to ensure the integrity and reliability of embedded software. •Strong knowledge of embedded systems, test, validation, and verification processes. About Performance: Performance Software is engaged in the design of Real-time Embedded Software and Hardware. This includes Avionics and Space Exploration applications such as Synthetic Vision Cockpit Displays, Flight Management System Guidance and Navigation, Platforms, Submarine Control Panels and Datalink Applications. Our customers are both Commercial and Defense-related avionics and rocketry suppliers/manufacturers. Performance Software has been in business since 1998; we were awarded INC Magazine 5000 Fastest Growing Companies and Best Places to Work for multiple years. Why Performance? Our foundation was built by implementing the characteristics from large companies that we liked and eliminating the characteristics that we did not. Without the archaic practices from larger organizations, we fully embrace the culture of clear accountability, a positive attitude, transparency between every department, and productivity over the clock. This builds trust between management and employee's, which provides us with our greatest strengths as an organization, flexibility, and work life balance. To learn more about Performance Software: ******************************* Performance Software is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please discuss this with your recruiter if you are selected for an interview.

JOB TITLE: (P) Systems Engineer - REMOTE PAY RATE: $55/hour We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client. Job Details: Job Type: Contract (12 months with potential for extension) Industry: Aerospace / Defense / Aviation Benefits: Medical, dental, and vision (Cigna) Perks: Bonus potential + Priority access via Tier 1 supplier Openings Nationwide: Thousands of opportunities across the U.S. Qualifying Questions: Are you a U.S. person as defined under ITAR regulations? Do you meet the educational and experience requirements for this role? Can you commute to the job location or relocate if necessary? Summary: Supporting users with Jupyter notebooks, DataStage, Python, R scripts, APIs, GitLab, deployments, and job execution. Troubleshoot and resolve technical issues such as system errors, connectivity problems, and performance bottlenecks. Collaborate closely with internal platform and engineering teams to drive resolutions and enhance the overall customer experience. Provide expert-level support for IBM Watson Studio users Troubleshoot issues related to notebooks, DataStage, deployments, APIs, and integration tools Identify root causes of technical problems and implement effective solutions Collaborate with platform teams to escalate and resolve complex issues Contribute to knowledge base documentation and improve support workflows Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience) Experience with IBM Cloud Pak for Data (CP4D) and watsonx.ai Familiarity with Agile methodologies and DevOps practices Strong communication skills and a customer-focused mindset Must be a U.S. Person (as defined by ITAR). About Us: The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles. As trusted partners to major aerospace OEMs and Tier 1 suppliers, we connect professionals with opportunities to grow and excel in the aviation and aerospace industries. Eligibility Requirements: Must be a U.S. Citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3) to comply with ITAR regulations. Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense Take your career to new heights-apply today!

Requirements What You Bring to The Team Relevant and significant industry experience may provide as a substitute for the education requirement. Microsoft, Cisco, and VMware certifications required. Experience: Minimum of 5 years of experience in a similar role within a managed services environment. LAN/WAN environments Office365 and Azure Network Operations Center Help desk or relevant customer service skills Experience with PSA and RMM Tools Certifications Microsoft, Cisco, Fortinet, and VMware certifications required. Cisco Certified Network Associate (CCNA) Microsoft Intermediate Certificates Security+ Fortinet Network Security Expert 7 (NSE7) Skills Microsoft Windows Server 2012/2016/2019 and Active Directory Microsoft Office Suite and Office365 experience Fundamental understanding of DNS, DHCP and TCP/IP Microsoft Exchange and SQL Server VMware vSphere 6.5 and above Knowledge of back up technologies Knowledge of security practices and policies Additional Responsibilities: Networking: Diagnose and resolve networking issues, ensuring optimal performance and security of client networks. Documentation: Maintain detailed documentation of system configurations, processes, and troubleshooting steps. Collaboration: Work closely with Tier 1 support, other engineers, and clients to deliver comprehensive IT solutions. Leadership: Mentor and guide junior team members, fostering a collaborative and knowledge-sharing environment. Continuous Improvement: Stay current with industry trends and technologies, continuously improving skills and knowledge. Soft Skills: Excellent problem-solving abilities with a focus on root cause analysis. Strong communication skills, both written and verbal. Leadership qualities with the ability to mentor and guide junior team members. Strong organizational skills and attention to detail. Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Opportunities At Magna5, we've put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo's them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer. Hours & Schedule The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM. Work Perks 100% remote position Paid time off including paid holidays and floating holidays. Bonus potential based on individual and company performance Highly competitive and flexible medical, dental, and vision benefits plans 401(k) with employer match Tailored Life and Disability insurance plans Full reimbursement for approved professional certification and career enriching opportunities Magna5 Values Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge. Respond Fast - When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions. Earn Trust - We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make. Stay Transparent - No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information. Think Ahead - “Good enough” isn't good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success. What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at ***************

Tier One Technologies has an immediate need for a Mainframe File Transfer Systems Engineer to support a Payroll application for our US Government client. . SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Must be a US Citizen. Responsibilities Responsible for design, implementation, maintenance, and troubleshooting of mainframe systems. Transfer protocols of FTP, SFTP, and Direct connect file transfers. Prepare system programming specifications, including programming instructions, inputs/outputs, structures, and other documentation to define functional and technical requirements. Analyze functional and technical requirements of proposed or existing IT systems to identify necessary development or modification paths to meet mission objectives. Participate in system requirements reviews, collaborating with customers, functional representatives, and technical personnel to clarify and refine requirements. Perform all functional duties independently on high-visibility or mission-critical aspects of various programs. Qualifications A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred. 5+ years of experience with IBM z/OS, COBOL batch processing, online transaction processing and utilizing Sort utility programs. Expertise in utilizing FTP, SFTP, and Direct connect file transfers. Prior experience working with telecommunications in a mainframe environment. Familiarity with Payroll processing. Familiarity with CA-View (SAR) for reviewing completed mainframe jobs, REXX is a plus. Familiarity with AGILE methodology is a plus. Excellent communications skills. Ability to obtain a Position of Public Trust Clearance. Must be a US Citizen. Must not have traveled outside the US for a combined total of 6 months or more in the last 5 years. Must have resided in the US for the last 5 years.

SYSTEMS ENGINEER REMOTE ARC Group has an immediate opportunity for a Systems Engineer with experience with systems compliance/audits! This position is 100% remote. This is starting out as a contract position running through June 2026 with strong potential to extend longer or possibly convert to FTE. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives lead to better innovation and problem-solving. As an organization, we embrace diversity in all its forms and encourage individuals from underrepresented groups to apply. 100% REMOTE! Candidates must have permanent work authorization and work for any employer without sponsorship now or in the future. Third party candidates are not eligible for this role. Job Description: Project: This position is responsible for monitoring enterprise compliance programs for Infrastructure Services. This includes overseeing and evaluating government and commercial product and program regulations and requirements to promote and sustain organization integrity. The position is also responsible for identifying, defining, communicating, and managing the compliance program requirements and key performance indicators for government and commercial business. Description IT Systems Compliance Analysts are responsible for maturing the Compliance Program. Resource will interface with various audit and security personnel, providing policies, procedures, and device evidence required for specific platforms. Collaboration with technology owners on application of policies, procedures and audit requirements Interpret policies and procedures for accuracy and technical sensibility. Manage documentation and evidence repositories for access during audit events (Automated Scans, Manual Scripting, etc.). Develop policies and procedures and ensure that the current procedures are updated with current information and available for review for compliance with CMS, ARS, HITRUS, SOC2, DISA policies, procedures, and standards. Ability to navigate the DOD DISA public-facing site to include the STIGS Document Library & the STIG Viewer application (xccdf). Participate in discussions with all levels of leadership to articulate current state of the program. Advise on mitigation and remediation strategies for any variances or ensure they are documented in a Corrective Action Plan (CAP). Perform hardware and software evaluations to maintain established baseline integrity. Provide evidence to assist with internal and external audits. Ensure self-inspection checklists are completed against policies, procedures, and evidence for compliance audits. Ensure self-inspection checklists are completed against defined infrastructure platform baselines. Gather evidentiary documentation to support audit findings from compliance audits periodically throughout the year. Ability to navigate a SQL relational database: clauses, expressions, predicates, queries, and statements. Working experience with excel Other duties as assigned. Additional Required Qualifications: Four or more years demonstrated proficiency and experience in design, implementation, administration, monitoring and troubleshooting technology. Knowledge of information security principles, including risk assessment and management, threat and vulnerability management, incident response and identity and access management Competent working in one or more environments highly integrated with an operating system. Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations. Proficient working with various audit infrastructure tools/technologies such as Nessus, ACAS, and Nexpose. Knowledge of audit and assessment activities and processes such as configuration management Strong team-oriented interpersonal skills with the ability to interface with a broad range of people and roles Top Three Required Skills: 1. Experience implementing and supporting the following Security Frameworks: NIST 800-53, DISA Security requirements, CIS, HITRUST, PCI for a major operating system or component such as FW, RHEL, Windows, DB, WEB in a large enterprise environment. Must be able to create/produce evidence for documentation purposes and provide analysis (not just data collection). 2. Familiarity with basic enterprise audits, including SOC2, FISMA, MAC ARS, DOD 3. Experience interfacing with internal and external auditors. Required Experience: 3-5 years of related work experience or equivalent combination of transferable experience demonstrating proficiency and experience in design, implementation, monitoring and troubleshooting technology Required Education: Related Bachelor's degree in an IT related field or relevant work experience Preferred: 1. Experience as a primary liaison between Infrastructure Service organizations, Audit and Security organizations. 2. Managed requirements within simultaneous two-three audits. 3. This position has some accountability to consult independently with operational areas and senior leadership across the Enterprise. 4. Identifying, defining, communicating, and managing the compliance audit program requirements and performance indicators. such as security controls from NIST800-53 and DISA STIGs 5. Certifications: Comptia Security Plus or CISSP ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed. At ARC Group, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know. No fee to candidate.

$2,500 Hiring Bonus! *Candidates must already physically reside in Alaska GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to interact with a wide variety of business, operations, and technical staff. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Demonstrated good verbal and written communication skills. Ability to explain technical activities to customers. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrated administrative and organizational skills. Ability to accurately document procedures and technical processes. Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. General understanding of Information Technology. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Knowledge and operating skills in mainstream operating systems. Additional Job Requirements: This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented. Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) months experience in a customer service or call center environment. * Preferred: Associate degree in telecommunications, computer science, electronics or relevant field. Microsoft, ITIL, CompTIA, Cisco certifications. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe is seeking a highly skilled Technical Solutions Engineer to design, build, and deliver integrated demos and proofs-of-concept (POCs) that showcase Adobe's ability to solve complex content lifecycle challenges. This role combines solution architecture with hands-on development, requiring deep technical expertise, strong integration skills, and the ability to communicate complex solutions to internal and external stakeholders. You will work across Adobe Experience Cloud products-including Workfront, AEM Assets/Sites, Frame.io, Firefly, Express, GSPeM, and Adobe Journey Optimizer (AJO)-to create compelling, real-world workflows that demonstrate the power of Adobe's Content Supply Chain. Why This Role Matters Your work will directly influence sales opportunities by showcasing integrated Adobe solutions that solve real-world customer content supply chain challenges. This is a unique opportunity to combine technical depth, creativity, and solution storytelling and to drive impact within the pre-sales organization. " Key Responsibilities Solution Design & Development Design and build end-to-end demos and POCs that illustrate Adobe's solutions for planning → production → activation → analysis. Translate business requirements into technical specifications and solution designs. Architect and implement multi-solution workflows leveraging Adobe products and third-party integrations. Integration & Technical Execution Develop integrations using APIs, SDKs, Workfront Fusion, native connectors, and modern integration strategies. Implement custom code and configurations using languages such as Java, Node.js, and JavaScript frameworks (e.g., React). Apply knowledge of RESTful services, GraphQL, microservices, and cloud platforms (AWS, Azure, Adobe Cloud). Innovation & Emerging Tech Explore and apply generative AI and agentic systems to enhance demo capabilities. Experiment with AI-driven workflows and model integration for advanced use cases. Collaboration & Enablement Partner with internal teams and clients to deliver high-quality, multi-solution projects. Provide technical leadership, resolve complex integration challenges, and advocate best practices. Produce clear documentation and technical assets to support adoption and scalability. Qualifications Required Strong foundation in software engineering principles and modern development practices. Expertise in API integration, RESTful services, GraphQL, and microservices. Hands-on experience with JavaScript, CSS, HTML, and frameworks like React. Proficiency in Java and Node.js for backend development. Familiarity with code repository management and version control. Ability to quickly learn new APIs and SDKs. Excellent communication, technical writing, and project management skills. Preferred Experience with Adobe Workfront, Fusion, AEM Sites/Assets, Firefly Services, and Photoshop. Practical experience with generative AI, Large Language Models, and AI integration. Knowledge of cloud-native architectures and deployment strategies. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $178,200 -- $289,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice Jan 31 2026 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

About PUNCH: We're problem solvers first & foremost. PUNCH's origin story involves frustration with available INFOSEC tools and techniques - we came up thru the industry using these inefficient tools and techniques and decided there had to be a better way. We bring this laser focus on efficiency to every customer engagement. We have trust as a hallmark in everything we do. PUNCH provides its team members with the maximum amount of ownership over their careers, the direction of the company, and the flexibility & freedom to accomplish their job without interference. Trust requires accountability; we live that, company-wide. We back each other up. PUNCH is a supportive place to work. We've worked hard to create an environment that makes people better, encourages team work, and rewards a “pitch in” mentality. We give back. To those in need. To the community. To the industry. Does this sound like you? In this Role You Will: Support a DARPA initiative by deploying and managing DCO capabilities in tactical, austere environments. Must be a US citizen and possess a US passport Key tasks include: - Design, configure, and troubleshoot LAN/WAN topologies in field and lab environments - Deploy and tune DCO sensor platforms (e.g., Zeek, SecurityOnion) - Implement and validate SPAN/mirror ports and inline network taps - Conduct packet capture analysis and support anomaly detection tuning - Collaborate with host entity personnel for network access and integration Key Requirements: -10+ years network engineering experience in production or field conditions -Strong knowledge of TCP/IP, routing, switching, VLANs, MTU, and SFP modules - Hands-on experience with Wireshark, tcpdump, and other capture tools - Familiarity with Linux networking, security architecture, and containers - Experience supporting DoD/tactical networks preferred - Strong troubleshooting skills under pressure in unfamiliar environments Must Haves: Demonstrated proficiency in tactical or mission-critical network deployments/setups. Security Clearance: TS with SCI eligibility required. Travel Requirements: 8-12 weeks annually, CONUS and OCONUS, sometimes on short notice. Remote work flexibility available outside of mission support windows.

Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/Network Analyst 2 Division/Department: Finance and Administration/Information Technology Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly FLSA Status: Non Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Remote Work Type: On Campus Work Hours: M-F 8-5 Flexible schedule when required. Worker Status: Must be able to legally work in the United States without visa sponsorship SPECIAL INSTRUCTIONS TO APPLICANT: Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************. To view SOU's very generous benefits and pension programs available to eligible positions, please visit *************************************************************************************************************** Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees. POSITION DESCRIPTION: Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends. Minimum Requirements This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V). Typical skills for each core function are cited below. Operating Systems Analysis Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating systems and network architecture, configuration, and protocols; Knowledge of client-server technologies. Operating Systems Administration Familiarity with scripting languages (PowerShell, Python, or Bash) for automation. Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software. Strong understanding of Active Directory or LDAP directory services. Network Planning and Implementation Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality. Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management) Knowledge of essential network and system security concepts Working understanding of firewalls and network ACLs Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance) Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites) Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management) Preferred Requirements Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified. Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday Experience with the Box Enterprise file storage system Experience with database systems (Oracle, MS SQL Server, MySQL) Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS) Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager). Experience working within enterprise Information Security frameworks to protect data and secure systems. Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive: (80%) Shared Network and System Administration Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance. Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Maintain system documentation, including network diagrams, procedures, and configuration details Responsible for designing and managing account creation and deletion processes. Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC. Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration. Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation (5%) Network Printing Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software. (5%) Data Backup and Recovery Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures. (10%) Technical Support Troubleshoot network and enterprise application system problems. Ensure system reliability and 7×24 operation of the network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed. Plan and submit projects to Change Management for projects which may impact users, or the campus community. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Knowledge of internal operating system technology, computer operations and hardware, and network communications theory Ability to use performance monitoring software and interpret results. Ability to perform preventative and remedial maintenance to operating system(s). Ability to interface/integrate campus defined operating system(s) with software and other systems. Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications. Ability to establish and document operations procedures. Knowledge of network operating system and network architecture, configuration, and protocols. Knowledge of client server technologies. Knowledge of data communication network architecture, configuration, protocols, and interfaces. Knowledge of operating systems and storage capacity, including ability to perform capacity planning. Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Ability to develop and execute disaster recovery plans. Ability to establish data security standards and procedures. Ability to tune database systems and maintain database software. Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.). Knowledge of network traffic and performance parameters to interpret variance and service impact to users. Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.). Understanding of connectivity, system integration, and traffic issues. General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements. Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities. Knowledge of telecommunications and video industry standards. Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features). Physical Demands The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training may occasionally be required. Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.