Operations internship jobs in Lowell, MA

Salary Details & Other Key Info Base Salary range - $100,000 - $112,000 Strong Bonus + Benefits package Office Location - Boston Travel - Consultants travel domestically every week from Monday-Thursday, please note this is a requirement of this role Career Development - Fantastic career development opportunities, this client has a culture fostered around people development Operations Consultant - Manufacturing Excellence About the Role We are seeking an ambitious and hands-on Operations Consultant to join a growing Boutique consulting firm specializing in operational performance improvement. This role is ideal for individuals with a passion for problem-solving, data-driven decision-making, and delivering measurable impact in complex manufacturing and industrial environments. As a Consultant, you will work closely with clients across a range of industries - including FMCG, Industrials & Life Sciences to identify inefficiencies, implement solutions, and drive sustainable performance improvements. This is a dynamic, client-facing role that blends strategic thinking with on-the-ground execution. Key Responsibilities Lead and support operational transformation projects, working directly with client teams to identify performance gaps and implement solutions. Use a hands-on, data-driven approach to analyze processes, uncover inefficiencies, and drive tangible improvements. Work closely with senior stakeholders to align project goals, define strategies, and execute high-impact initiatives. Coach and mentor client teams to embed continuous improvement mindsets and ensure long-term success. Contribute to internal knowledge development and business growth by sharing insights, methodologies, and best practices. Who We're Looking For Degree level education in relevant field e.g. Engineering Experienced in Manufacturing, ideally in a Continuous Improvement related role, passionate about Manufacturing Strong analytical skills with a problem-solving mindset and the ability to translate data into actionable insights. Hands-on approach to driving change - comfortable working in industrial environments and engaging directly with frontline teams. Excellent communication and stakeholder management skills, with experience presenting to senior executives. A passion for continuous improvement and a strong entrepreneurial mindset. Willingness to travel frequently to client sites. Contact - Carl Costigan

ERSG is seeking a detail-oriented and proactive Payroll & Operations Administrator to join our Operations team in the U.S. This role is ideal for someone who thrives in a fast-paced environment, enjoys juggling multiple priorities, and is passionate about delivering high-quality administrative and logistical support across a dynamic business. You'll play a critical role in supporting our day-to-day operations, contributing to everything from contractor payroll, onboarding, compliance coordination & finance. If you're a fast learner, strong communicator, and natural problem-solver with prior experience in finance and operations, we'd love to hear from you. Responsibilities include: Support the main Operations centre (Orlando) with the processing of Payroll & Finance related transactions. Payrolls are high-volume and processed on a bi-weekly basis via ADP. The Accounts Receivable function is high-volume and adheres strictly to client requirements. Verify timekeeping records and ensure compliance with company policies and applicable wage and hour laws. Identify and recommend process improvements to increase efficiency and accuracy. Serve as the primary contact for all Boston contract & timekeeping and payroll-related questions. Escalating complex issues to the wider team as needed. Maintain records in timesheet and compliance systems; support the transition to a new integrated platform. Oversee contractor onboarding tasks such as background checks and drug testing. Book and monitor contractor travel arrangements and ensure timely payment of travel-related invoices. Collaborate with external vendors to troubleshoot urgent or time-sensitive operational issues. Prepare and issue contracts for candidates and clients, using templates provided by the legal team. Ensuring that all contractor compliance documentation is accurately collected and maintained in line with regulatory requirements. Manage contract renewals, documentation, and communication with clients and contractors. Support other operational initiatives and special projects as required. Manage general office tasks including supply ordering, vendor coordination, mail handling, and ad hoc support. About you: Fluent in English; additional languages are a plus. Prior Payroll & Finance experience required (ideally within the staffing sector). Proficiency in Microsoft Office Suite; experience with Bullhorn, ADP, Sage and RSM InTime would be preferred. Problem-solving mindset supporting the team to deliver exceptional service delivery focused on continuous improvement in a fast-paced environment. Highly detail-oriented with excellent organizational and multitasking abilities. Ability to communicate effectively both orally and in writing. Able to perform well under pressure with the ability to meet tight deadlines. Able to work independently as well as collaboratively in a team setting. Prior experience in Operations & Finance or similar roles desired.

This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager. The Legal and Business Operations Administrator plays a key role in supporting the Legal Department of a property and casualty insurance company. This position provides critical assistance with corporate governance, entity management, regulatory compliance, and investment-related transactions, ensuring the company's operations align with legal and regulatory standards. The role supports real estate and renewable energy investments, helping maintain the company's legal structure and compliance with state insurance regulations. This position is focused on business and regulatory operations and does not involve litigation support. Planning and Delivery Organizes tasks and responsibilities to achieve objectives efficiently and meets deadlines despite obstacles. Conducts regular compliance audits and assessments, identifying areas for improvement and implementing corrective actions. Conducts agency partner audits to ensure alignment with company standards and regulatory compliance. Reviews all Department of Insurance (DOI) complaints and coordinates cross-departmental meetings to develop responses, identify trends, and drive opportunities for process improvement. Business Insight and Analytics Partners with business leaders to develop and implement compliance policies and procedures. Partners with Accounting leaders to develop, monitor, update and analyze key financial performance indicators for investment assets. Proactively provides analyses and recommendations based on data analysis to support decision-making processes. Reviews agency audit results in collaboration with Underwriting and Marketing to identify operational gaps and recommend actionable improvements. Performs cost-benefit analyses before recommending operational or real estate changes, evaluating financial and organizational impacts to guide sound decision-making. Communication and Relationship Building Facilitates clear communication channels between departments, ensuring a consistent understanding of compliance requirements for assigned programs. Coordinate with real estate property managers, on financial and operational matters. Acts as a resource for employees seeking guidance on compliance-related matters, enhancing internal and external confidence through professional interactions. Participates in cross-functional teams to streamline business processes and implement changes that enhance operational efficiency. Leadership · Supports the growth and development of colleagues by providing training and guidance on compliance policies and procedures and participating actively in strategic meetings. · Leads by example in promoting continuous improvement, collaboration, and data-driven decision-making within the Legal Department and across the organization. Judgement Exercises sound judgment by assessing risks, costs, and benefits to guide effective business and compliance decisions that thoughtfully consider the company's strategic and operational impact. Applies depth and breadth of professional knowledge to exercise judgement in operational compliance and support of the Office of the General Counsel. Support for Office of the General Counsel · Provides general support to the Office of the General Counsel. · Owns and improves contracts, legal records and documentation workflows, ensuring proper creation, organization, long-term maintenance, and compliance with deadlines and other requirements in partnership with department leaders. · Supports oversight of investment portfolio projects by maintaining and updating records, key financial performance indicators, and other material correspondence. · Provide legal and business support for the company's real estate and renewable energy investments. · Manages responses to regulatory complaints, subpoenas, discovery requests, complaints, and internal investigations · Prepares regulatory filings including annual registration statements, corporate governance annual disclosures, and cybersecurity compliance certifications. · Manages cybersecurity training and compliance program, including researching and evaluating alternative compliance solutions. · Manages active assailant training, conducting new hire sessions, reviewing and updating content as needed. · Review of SOC reports and data security information questionnaires. Job Requirements Experience Minimum 5 years of experience, preferably in insurance, financial services, or investment management. Corporate legal assistant or corporate paralegal experience preferred. Experience in supporting real estate or renewable energy transactions is also preferred. Education Bachelor's degree in business administration, Compliance, Law, or a related field is required. Skills Familiarity with reviewing and interpreting financial statements. Strong organizational and project management skills. Excellent written and verbal communication skills, with an emphasis on clear and effective interaction. Excellent attention to detail, organization, and follow-through. Proficient in Microsoft Office Suite, entity management databases, and document management systems. Values Commitment to integrity, accuracy, and maintaining a positive, inclusive workplace environment. Dedication to continuous improvement and staying informed about industry trends and changes. Demonstrated ability to manage multiple priorities and drive process efficiencies across departments. Salary Range: $75,000 - $85,000 per year. This range is a good faith estimate which reflects the annual salary we reasonably expect to pay for this specific full-time position at the time of posting. The actual salary offered will be based on several factors including the candidate's experience and qualifications. qualifications.

About the Role: A Chemtek is seeking a motivated and detail-oriented Operations Coordinator to support daily operations across production, procurement, inventory, and sales. Working closely with company leadership, you will help ensure efficient coordination between lab and business functions. . As the company grows, you'll have clear opportunities to expand your responsibilities and advance within a dynamic, fast-paced environment. Responsibilities: Sales Support Prepare and issue customer quotations based on pricing and lead-time guidance. Track inquiries, follow-ups, and order status through CRM or ERP systems. Communicate with customers regarding quotations, documentation, and delivery updates. Procurement Request and compare vendor quotations for chemicals, packaging, and consumables. Create and track purchase orders to ensure timely delivery of materials. Maintain supplier records, certifications, and compliance documentation. Inventory Management Record and update material movements in the inventory system. Perform regular stock checks and reconcile discrepancies. Monitor inventory levels and coordinate reorders as needed. Shipping and Receiving Receive incoming materials, verify documentation, and ensure proper labeling and storage. Prepare outgoing shipments, including packing lists, labels, and carrier coordination. Follow applicable shipping regulations for chemical products (e.g., DOT/IATA). Production Support Assist in scheduling and coordinating production activities based on material availability and sales orders. Maintain accurate batch records and product documentation for traceability. Support general lab organization and workflow efficiency. Qualifications: Required: Bachelor's degree in chemistry, operations, logistics or similar. Proactive and open attitude to learn and take on new tasks. Detail oriented personality and approach to work. Excellent organizational and communication skills. Ability to work independently and solve problems independently. Work in-person 5 days a week at offices located in Woburn, MA Proficient in Microsoft Suite (Word, Excel, etc...) Preferred: Experience in a laboratory, manufacturing, or logistics setting. Experience working with ERP software Experience working with ChemInventory or similar inventory tracking software Compensation: Salary is commensurate with qualifications and experience Bonuses and incentive compensation Benefits: 401k retirement program with company matching. paid holidays, paid sick leave, paid vacation, medical, vision, and dental insurance About Us: A Chemtek Inc. (ACT) is an ISO 9001 certified organic chemistry and analytical laboratory based in Woburn Massachusetts. ACT specializes in providing organic reference materials and custom synthesis services for our customers in the fields of pharmaceutical research, food, environmental analysis and more. Our mission is to provide scientists working in the analytical chemistry field that make life and the environment safer, healthier, and more sustainable. For additional information, please visit our website *****************

Seeking a Legal Systems Specialist for a 1-year onsite contract in Waltham, MA (onsite 2 days/week). Will triage contract requests, support lifecycle management, format/redline documents, and pull key info from agreements; contract systems experience preferred. This role supports legal operations by managing high-volume agreement processing, maintaining the Agiloft contract system, preparing documents, and assisting with PO and expense workflows. Requires 2-3 years of professional experience, strong Microsoft Office skills, familiarity with Agiloft or similar CMS, and excellent communication and organizational abilities.

EWC Insurance Solutions, in partnership with Chubb, specializes in providing custom insurance coverage for luxury watches, jewelry, handbags, and fine art. We offer policies that insure belongings at their true market value, along with proactive annual valuations, automatic coverage for new acquisitions, and discounts for clients with high-security measures. Known for our concierge-level service, expert claims management, and a focus on worldwide protection, we are a trusted choice for collectors globally. Our team is dedicated to delivering tailored solutions and seamless customer experiences. Role Overview European Watch Company is seeking an Insurance Operations Coordinator to support the in‑house insurance department with day‑to‑day administration and coordination among clients, agents, and carrier partners. The role is primarily focused on insurance operations and lead management. Full-Time Position In person @ our Boston Boutique Key responsibilities Prepare, review, and process insurance documentation; maintain organized digital records and assist with scheduling and calendar management. Manage and track inbound leads; support lead qualification, routing, and follow‑up activities to drive new business opportunities. Support growth, marketing, and client engagement initiatives within the insurance department. Professional written and verbal communication skills for interacting with high‑net‑worth clients, underwriters, agents, and internal stakeholders via email, phone, and formal correspondence. Skills and competencies Demonstrated ability to learn workflows and operational processes quickly in a fast‑paced environment. Attention to detail and accuracy in data entry, document review, and policy or schedule comparisons. Professional written and verbal communication skills for interacting with high‑net‑worth clients, underwriters, agents, and internal stakeholders via email, phone, and formal correspondence. Proficiency with Google Workspace and comfort working in insurance platforms, CRMs (such as HubSpot), and document management systems. Strong organizational skills with the ability to prioritize in a deadline‑driven setting.

Product Operations Analyst Job Description Tuvoli was founded to improve sales results and accelerate payment processes in the business aviation industry. Our software solutions provide tools for managing sales pipelines, sourcing private jet aircraft, and streamlining trip logistics. Our financial technology solutions encompass banking services with enhanced payment rails for private aviation. Role Description This is a full-time on-site role at Tuvoli HQ in Nashua, NH. We are seeking a proactive and detail-oriented Product Operations Analyst who thrives at the intersection of product and engineering. In this role, you will take ownership of writing clear user stories, managing product triage, driving release readiness, and ensuring the quality of new features. You will work independently while collaborating closely with Product and Development leads to keep releases on track and customer experience front of mind. Key Responsibilities Translate business needs into well-structured user stories and acceptance criteria (Azure DevOps). Own triage of customer-reported issues, ensuring accurate prioritization and timely resolution. Coordinate with Development Leads and Product to manage and communicate release cycles. Verify builds for quality and completeness before production deployment. Provide clear technical and non-technical communication across distributed teams. Advocate for user experience throughout the product lifecycle. Qualifications 3-5 years' experience in business analysis, quality assurance, or a similar hybrid role. Proven ability to work independently and manage competing priorities. Strong organizational, analytical, and problem-solving skills. Exceptional attention to detail with a track record of catching gaps or edge cases. Strong written and verbal communication skills. Familiarity with Azure DevOps or similar platforms. Experience in business aviation is a plus but not required. Must be willing to work on-site in Nashua, NH.

Job Details: Employment Type: Long term Contract assignment (12 months) Work Schedule: Standard working hours, Eastern Time Zone Pay Rate Range: $33.65-$37.25/hr We are seeking a highly critical, detail-oriented Specialist to join our client's team servicing institutional insurance clients and private wealth accounts. This individual contributor role requires strong analytical skills and the ability to operate effectively within a deadline-driven environment. Key Responsibilities Accurately process and report on trade, cash, and corporate action lifecycle activities in a timely manner. Troubleshoot basic trade, cash, and corporate action issues and identify data discrepancies. Ensure the integrity and timeliness of financial data and safeguard assets through proper control applications. Partner with custodian banks, front office, brokers, and external managers to resolve trade and/or cash issues. Maintain full accountability for all operational processes, including cash forecasting, trade processing & settlement, reconciliations, and corporate actions. Provide trade and security information for external client reporting. Meet individual performance targets and contribute to team performance metrics. Communicate issues to immediate team members and explain complex trade issues clearly. Qualifications and Experience Must-Haves: Undergraduate education in Business. 3-5 years of experience in an Operations, Custodian, Insurance, Investment Firm, or Corporate Banking environment performing processing, settlements, pricing, and/or reconciliation tasks. Proficiency in Microsoft Office suite, particularly Excel. Knowledge of financial markets and investment products. Strong analytical and problem-solving skills. Excellent attention to detail when reconciling and identifying variances. Ability to work effectively in a fast-paced, team-oriented environment. A solid understanding of trade, cash, and corporate action lifecycle basics. Excellent verbal and written communication skills. Ability to work US and CAD holidays (rotating schedule). Nice-to-Haves/Assets: Prior experience with Blackrock or Aladdin applications. Bloomberg, IDC/ICE, or Reuters research experience. Working knowledge of fixed income investment products is preferred. Excel experience with pivot tables and VLOOKUP.

*For a quick application text APPLY1 to 82174* *About Dent Wizard* Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. *Automotive Operations Coordinator* *Location:* Danvers, MA *Pay:* $23 - $26 per hour *Schedule:* Full-Time *Job Summary* The Automotive Operations Coordinator ensures all vehicles are completed within expected delivery times and that new and used vehicle reconditioning work is identified and routed promptly. This role is responsible for tracking all work using Smart Sheets and coordinating activities to maintain smooth shop operations. *Essential Duties and Responsibilities* * Log and track all workflow in priority order for use by shop employees; communicate any issues to the dealer. * Coordinate repair activities with service drive staff. * Order parts as required. * Ensure final inspection meets desired standards. * Manage all billing and invoicing between Dent Wizard and the dealer. * Interact with dealer's customers as needed. * Maintain a safe working environment and ensure tools are in good working condition. * Follow company procedures and policies at all times. * Communicate relevant feedback to supervisor/management regarding issues or solutions. * Exhibit and promote a positive attitude through cooperation with employees and respectful interaction with management. *Basic Qualifications* * Strong communication and interpersonal skills. * Excellent organizational skills and attention to detail. * Ability to work with a digital camera and proficiency in Excel, Word, and Outlook. * Professional appearance at all times. * Valid Driver's License and good driving record required. *Physical Requirements* * Regularly required to stand and walk. * Frequently required to stoop, kneel, crouch, bend, squat, and climb. * Ability to lift up to 45 pounds (light hand tools, etc.). * Manual dexterity and repetitive motion tasks. * Moderate noise level. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $23.00 - $26.00/ HourWe offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies [Benefits Highlights Booklet]( *EOE Statement: *Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at ...@dentwizard.com.

Daice Labs, founded by MIT CSAIL scientists, builds hybrid frameworks that integrate LLMs/DL with symbolic reasoning and bio-inspired system design to create adaptable AI systems capable of continual learning and explainable decision-making. Daice Labs operates under two main tracks: the Product Lab, which focuses on building a collaboration platform where human teams co-build with hybrid AI, and the AI Research Lab, which uses principles of natural intelligence to guide the design of hybrid AI architectures. We believe the next leap in productivity comes from the collaboration between human teams and specialized AIs working together on shared contexts. Role Description This is a full-time remote Data Analyst Intern role. The intern will be responsible for collecting, analyzing, and interpreting complex data sets to support decision-making processes. Day-to-day tasks include data modeling, utilizing statistical techniques to uncover insights, preparing comprehensive data visualizations, and presenting findings clearly. The intern will also collaborate with cross-functional teams to ensure the alignment of analytical results with organizational goals. Qualifications Proficiency in Analytical Skills and Data Analytics Strong understanding of Statistics and ability to perform data analysis Experience with Data Modeling and working with structured or unstructured data Effective Communication skills to present and explain findings to diverse stakeholders Familiarity with programming languages such as Python, R, or SQL is a plus Strong problem-solving mindset and ability to work independently or collaboratively Currently pursuing a degree in Data Science, Statistics, Computer Science, or a related field

Location: Stoughton, MA (Full-time, Onsite) Employment Type: Full-Time About Oberon Initiatives Oberon Initiatives is a leading well-established energy-efficiency firm with operations on both the East and West Coasts. We have successfully completed more than 4,000 projects across industries, helping businesses lower costs and improve sustainability. Our reputation is backed by nearly 150 5-star Google reviews and long-term client relationships built on trust and proven results. We are also direct partners with leading utility providers, giving us unique expertise in rebate programs, compliance, and incentive structures that deliver measurable financial benefits. From in-house design and manufacturing of LED fixtures to full turnkey project execution, Oberon provides end-to-end solutions that make a lasting impact on businesses and communities. As a fast-growing, entrepreneurial organization, we pride ourselves on innovation, teamwork, and dedication. Joining Oberon means working in a dynamic environment where ambitious individuals can grow their careers while shaping the future of energy efficiency. About the Role We are now seeking a Business Operations Associate to join our Stoughton, MA team. This is a core operations role that sits at the center of the company's daily activity. You'll work directly with leadership to keep projects, finances, logistics, rebates, and internal processes running smoothly. One day you might be pushing a rebate through utility review, the next you're resolving an inventory issue or assisting with licensing filings, payroll questions, project documentation, or vendor follow-ups. This is not a narrow job. It's a role for someone who likes variety, handles pressure well, and knows how to keep a business moving without constant oversight. You are someone with 3-7 years of real experience in a fast-paced business where you had to figure things out quickly, handle competing deadlines, and support leadership directly. You're not just an analyst. You're a doer with judgment, initiative, and a bias toward action. This is not a standard 9-to-5 role. This role requires an entrepreneurial mindset, adaptability, and a willingness to take ownership of diverse responsibilities. It is well-suited for someone seeking to grow their career in a dynamic environment. Key Responsibilities Program & Rebate Management Prepare and submit rebate applications with full accuracy. Act as the primary liaison with utility companies on submissions, documentation, and program updates. Track program performance and identify improvements or alternative pathways when issues arise. Financial & Compliance Operations Support payroll, bookkeeping, and quarterly filings. Assist with tax preparation across multiple states and ensure compliance. Manage POS inventory, reconcile discrepancies, and maintain clean financial records. Use QuickBooks for day-to-day financial operations (experience preferred). Project & Business Operations Work across departments to support projects with tight timelines. Assist with licensing, certifications, and operational filings. Provide leadership with operational support, process improvements, and problem-solving. Analysis & Reporting Build and maintain operational and financial reports using Excel or Google Sheets. Track KPIs tied to rebates, compliance, and operations. Present insights clearly so leadership can make fast decisions. Flexibility & Cross-Functional Support Take ownership of tasks that fall outside traditional job boundaries. Jump into urgent issues and drive them to resolution. Work closely with teams across the business to maintain momentum. Qualifications Bachelor's or Master's degree in Finance, Business Analytics, Business Administration, or Engineering Management. 3-7 years of full-time professional work experience in operations, finance, analytics, or program management. Strong analytical skills with proficiency in Excel/Google Sheets (INDEXMATCH, VLOOKUP, PivotTables required). Demonstrated problem-solving and organizational skills with the ability to meet deadlines. Strong organizational habits, sound judgment, and the ability to handle competing priorities. Strong verbal, written, and presentation communication skills. Collaborative, team-oriented approach with the ability to work independently when needed. Experience with QuickBooks or similar financial software strongly preferred. Key Traits We Value • Commitment: Success in this role requires dedication, flexibility, and reliability, with the willingness to put in the effort required beyond traditional working hours when needed to meet evolving priorities and critical deadlines. • Ownership: Self-starter who takes responsibility without constant oversight. • Discretion: Ability to handle confidential and sensitive information with integrity. • Flexibility: Willingness to step outside core duties and support wherever needed. • Urgency: Ability to address business issues promptly, regardless of time or day. • Excellence: You hold yourself and your work to the highest standards. Work Environment & Culture In-office presence is an essential part of our culture. Being on-site in Stoughton allows you to engage directly with senior leadership, share ideas, and collaborate closely with team members. This strengthens connections, enhances problem-solving, and fosters team synergy-all of which are critical to achieving our collective goals. You will thrive in a fast-paced, entrepreneurial environment where adaptability is key. This is a hands-on learning environment that rewards initiative, resilience, and innovation. Location Requirement This is a fully in-person role based in Stoughton, MA. Candidates must be willing to relocate nearby to work closely with leadership and the operations team. Diversity & Work Authorization Oberon Initiatives welcomes applications from candidates of diverse backgrounds. Work authorization support is available for the right candidate, including recent graduates on OPT. Why Join Oberon? • Join a company with 4,000+ successful projects and a stellar 5-star reputation. • Direct exposure to executive leadership and business-critical projects. • Opportunity to expand into senior program management or strategic operations roles. • Be part of a company directly partnered with utilities, redefining energy efficiency through rebate-driven solutions. • A collaborative culture where dedication, adaptability, and initiative are valued.

Job Title: Retail Account Operations Specialist Department: Branch Administration Department Location: Littleton, MA Reports to: Director, Retail Operations & Optimization Career Stream: Individual Contributor Classification: Hybrid Onsite Frequency: Primarily works on-site at a Branch or HQ Pay Grade: 8 FLSA Status: Non-Exempt Pay Grade Range: $23.84 - $29.80 - $35.76 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. FUNCTION: The Retail Account Operations Specialist is responsible for auditing all new accounts opened through retail branches and reviewing maintenance performed on existing accounts to ensure compliance with internal policies, regulatory requirements (KYC, AML, BSA), and operational standards. This role safeguards the credit union's reputation, ensures regulatory compliance, and protects members' financial interests by maintaining account integrity and mitigating risk. Success in this position requires a high level of diligence, attention to detail, and strong analytical skills to identify errors, missing documentation, and potential fraud. Daily responsibilities include monitoring new account reports, reviewing maintenance activities, and applying sound judgment and knowledge of credit and financial analysis principles. This role also oversees ACH audit reviews and debit card limit changes as part of maintenance change audit review processes, ensuring compliance and risk mitigation. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: * Audit all new accounts opened across retail branches daily, ensuring accuracy, completeness, and compliance with internal policies and regulatory requirements (CIP/KYC, AML, BSA). * Review maintenance transactions on existing accounts (e.g., address changes, ownership updates, product conversions) for proper authorization and compliance. * Monitor daily new account reports to identify missing documentation, errors, or potential signs of fraud, report findings to appropriate parties for correction. * Prepare detailed audit logs, summaries, and monthly compliance reports, including identified risks and recommended actions. * Collaborate with branches, Retail Operations leadership, and the Risk Department to resolve exceptions and strengthen compliance processes. * Assist in developing and implementing policies, procedures, and strategies to enhance account review processes and mitigate risk. * Provide guidance and training to branch staff on account opening and maintenance standards, suspicious activity identification, and compliance requirements. * Conduct quarterly training sessions or workshops to raise awareness of account review procedures and promote compliance. * Collect documentation for external audits and respond to auditor inquiries during review processes. * Pull and manage ACH audit reviews to verify accuracy, authorization, and compliance with internal and regulatory standards. * Review and manage debit card limit changes under maintenance change audit review, ensuring proper documentation and adherence to policy. * Stay current with regulatory requirements and industry best practices related to account review and financial crime prevention. * Attend weekly on-site team meetings at Littleton HQ with the Retail Services team. * Demonstrate behaviors aligned with the credit union's Fundamentals as part of the Workers Way culture program. Education * HS diploma or equivalent required. Experience * Thorough working knowledge of Account Review Process, 3-5 years of experience in frontline operations and compliance in a financial services environment. Knowledge/Skills/Abilities/Competencies * Skilled in Microsoft Office Outlook, Word, and Excel. * Strong understanding of core banking systems and compliance platforms. * Strong communication skills, interpersonal communication, problem solving, and critical thinking. * Very strong detail orientation and organizational skills. * Able to multi-task in an office environment. * Must possess self-initiative, motivation, and confidence in work abilities. * Team-oriented individual who works well with colleagues. * Ability to work independently. Work Environment * This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. * This role is currently classified as a Hybrid position. However, the classification is subject to change based on business needs. Physical Demands * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. * Occasional travel to other work locations maybe be required. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: * Comprehensive medical, dental and vision plans * Basic life and AD&D insurance, short-term disability and long-term disability * 15+ days of paid time off (PTO) per year * Up to 16 hours of volunteer time off (VTO) per year * 11+ paid holidays * 401(k) that includes a Safe Harbor Match of up to 4%. * Tuition Reimbursement Program * Mental health resources including an Employee Assistance Program (EAP) * Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The SMS Deliverability & Operations team ensures Klaviyo customers can confidently grow and scale their SMS programs worldwide. Our Mobile Operations specialists sit at the center of this mission, driving international and emerging-channel expansion, supporting our SMS Activations team by evolving SOPs and advocating for technology needs, and leading cross-functional efforts to operationalize industry changes. By combining operational readiness with deliverability and compliance expertise, Mobile Operations builds the foundations that make every new market launch, customer onboarding, and industry shift successful. We partner closely with our SMS Deliverability specialists, who safeguard message performance across existing markets. Together, we balance building for the future and maintaining excellence today, so Klaviyo customers can trust their messages will always reach the right people, at the right time, anywhere in the world. As a Mobile Operations Specialist, you'll play a critical role in making sure Klaviyo is always ready for what's next in the SMS ecosystem. You'll partner with vendors, internal teams, and industry groups to build scalable processes, operationalize new requirements, and ensure smooth launches of new countries, verticals, and messaging channels. You'll also serve as a go-to resource for our Activations team, building tools and SOPs, helping manage escalations, and ensuring stakeholders have what they need to deliver for customers. How You'll Make a Difference: Partner with vendors to scope functionality and processes for new or evolving countries, verticals, and messaging channels. Create processes, training materials, and SOPs that enable successful launches and operational readiness across stakeholders. Monitor post-launch performance to ensure new programs are successful, escalating issues to vendors or internal teams as needed. Act as a project manager for Deliverability & Compliance elements of cross-functional projects, coordinating activities and driving accountability. Collaborate as a subject matter expert with internal teams on process changes, industry updates, product launches, and customer activations. Represent Klaviyo in industry working groups, track changes in messaging requirements, and translate them into actionable processes and resources. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are: 2-3 years of experience (or equivalent) in an operations, product, or project management role within a technical or messaging-focused environment. Experience driving projects from scoping through delivery with cross-functional stakeholders. Strong vendor management skills, with the ability to advocate for internal needs and resolve escalations effectively. Strong analytical and problem-solving skills, with comfort using spreadsheets and analysis tools to manage complex information. Excellent written and verbal communication skills, with the ability to simplify complexity for diverse audiences. A proactive, hands-on approach, you're comfortable rolling up your sleeves to build processes and resources from the ground up. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Nice to have: Experience with SMS or messaging ecosystems (short codes, toll-free numbers, alphanumeric sender IDs). Familiarity with additional messaging channels such as RCS and WhatsApp. Experience collaborating with industry groups and applying evolving compliance guidelines. Background supporting customer-facing teams with SOPs, process enablement, and training. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$84,000-$126,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours We're looking for a strategic and detail-oriented candidate to join our Revenue Operations team as a Promotional Merchandising Specialist. In this role, you'll be responsible for ensuring that the presentation of our promotions across surfaces like the promo carousel, strapline banners, and other customer touchpoints are optimized to drive engagement, clarity, and business impact. You'll combine your passion for customer experience and executional mindset to help maximize our customer engagement for our Sportsbook. What you'll do as a Revenue Operations Specialist - Promotional Merchandising Own the end-to-end merchandising of promotional campaigns across the DraftKings Online Sportsbook, including carousel, straplines, landing pages, and more. Ensure timely and accurate execution of promotional content based on campaign calendars and business priorities. Partner with Marketing, Creative, CRM, and Product to align messaging and promotional priorities across all customer-facing surfaces. Monitor in-app and web promotional real estate to ensure the most impactful offers are prominently and effectively displayed. Analyze performance data to iterate on design, placement, and messaging strategies. Design and run experiments to maximize customer engagement. Maintain documentation and processes to ensure consistency and scalability of merchandising execution. Serve as a point of contact for surfacing merchandising opportunities and resolving creative or logistical challenges. What you'll bring 2-4 years of experience in digital merchandising, marketing operations, or similar fields. Experience in gaming, ecommerce, or digital media environments is a plus Strong attention to detail and organizational skills, with the ability to manage multiple campaigns and deadlines simultaneously. Experience evaluating A/B tests, campaign lift, or other experiment methodologies. Proven ability to turn ambiguous data into clear, concise narratives for non-technical stakeholders. Strong problem-solving and critical thinking skills; comfortable challenging assumptions and asking “why”. Familiarity with CMS tools, marketing asset management, or merchandising platforms. Excellent communication and stakeholder management skills, particularly in cross-functional environments. #LI-AW1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 85,600.00 USD - 107,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Sublime is advancing a breakthrough, clean, efficient, low-waste process for manufacturing cement, the essential ingredient in the most-consumed human-made material on Earth: concrete. Replacing 200-year-old manufacturing methods that are reliant on kilns running hotter than lava, our near-ambient-temperature, electrochemical technology manufactures industry-accepted cement and critical minerals. We're partnering with leading general contractors, concrete producers, developers, and technology hyperscalers to deploy our clean, durable, beautiful Sublime Cement in infrastructure that is defining the future of clean construction. Backed by some of the world's largest cement producers, leading private investors, and the U.S. Department of Energy, we are assembling a talented, collaborative team that is "amped about cement" (pun intended) and committed to operating on the frontiers of material science, manufacturing, industry, construction, and commercial partnerships, to advance cement innovation that will endure for the next millennium. Position Overview This is an exciting opportunity to transform how the world makes cement. Sublime Systems seeks an undergraduate student interested in sustainability, materials, and construction. This role is expected to be hands-on, with a significant amount of time spent working in the concrete lab space, making various mixes and testing batch designs. Successful candidates will be results-driven, ambitious, organized, and able to thrive in a fast-paced environment with shifting priorities. The ideal candidate will have: -A strong sense for safety, organization, and attention to detail -Laboratory experience preferred (materials lab a plus) -Ability to make keen observations, recommend process improvements, and articulate findings -An interest in physical lab testing and the knowledge to generate and analyze data -Enjoy hands-on concrete work -Experience analyzing and presenting results to key stakeholders -Familiarity with ASTM, ACI, and AASHTO standards pertaining to concrete/cement Responsibilities include: Mixing and casting concrete samples in a lab Cleaning and organizing lab equipment and space Running physical and chemical characterization instruments on cement and concrete Strongly adhering to all safety standards Consistently perform various ASTM standards such as slump, air, unit weight, time of set, and several others Managing various large data sets and keeping track of multiple workstreams simultaneously Knowledge and Skill Requirements: Actively pursuing a degree in a STEM major Knowledge of and passion for applying engineering fundamentals to product design specifications and performance compliance Able to lift objects up to 50 lbs in quick succession Knowledge and ability to use lab equipment Knowledge of ASTMand ACI is a plus Ability to pay close attention to detail, focusing on accuracy and quality, without losing sight of the bigger picture. Balance, perspective, and a good sense of humor. Sublime Systems is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to WorkIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Notice of E-VerifySublime Systems use E-Verify to confirm the identity and employment eligibility of all new hires.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Specialist, Claims & Fraud Operations performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Will play a crucial role in our operations. Your fraud analyst skills will be use as you manage and respond to fraud risks, ensuring the protection of our customers and minimizing losses for both the clients and the bank. Your responsibilities help monitor financial activities for anything suspicious that might point to fraud. Review data, and various types of transactions to ensure fraud prevention and detection. Time of shift: Monday-Friday 8am-5pm EST * Analyzes current fraud trends and provide input into rules and parameters. * Fraud analysts meticulously review financial transactions, account activity, and other data to identify potential fraudulent behavior. * Demonstrate ability Ito identify fraud and related financial crime risks and take the appropriate steps to mitigate the risks. * Follow and maintains Policy and Procedure Manuals. * Enters fraud cases in the case management system. * Review fraud alerts involving Cards, ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft or other operations fraud issues. * Reports suspicious activity as required by the Bank Secrecy Act. * Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses. * Understanding various fraud schemes and techniques is crucial for effective detection and prevention. * Ability to identify, analyze, and resolve complex fraud issues. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience 1+ Years Experience in loss prevention, fraud, regulatory compliance, fraud prevention or security area preferably in financial services. * Ability to analyze diverse information and develop strategy recommendations. * Excellent customer service and communication skills, both verbal and written. * Excellent organization skills, Knowledge, and experience with root cause analysis. * Proficient in MS Office Applications, Solid ability to multi-task, Solid analytical, interpretive, and problem-solving skills. * Solid knowledge of department computer applications and systems. * Working knowledge of fraud systems such as Lexus Nexus, Appian, PEP+(desired-not mandatory) * Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company. * Minimal physical effort such as sitting, standing, and walking. * Accurately identifies resource requirements to solve basic problems. * Communicates clearly and precisely Listens carefully and asks questions to clarify understanding. * understanding of financial services industry and how organizations operate. * Learns about and diligently follows established risk management policies, processes, and procedures. * Always maintains professional behavior in representing the company does all routine work accurately and on-time; is aware of own impact on others. * Responds promptly to customer inquiries. * Takes responsibility for issues and, with assistance, works to find a solution. * Works effectively in team settings It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $40,500.00 USD Maximum: $64,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.

At MEDITECH, we take a lot of pride in our beautiful offices. The primary role of this position is to assist with many various and critical facility management duties. Building Maintenance & Operations Specialists are responsible for the upkeep, maintenance, and security of MEDITECH buildings and grounds. As a member of the General and Administrative team, your job would involve: * Performing preventative maintenance, utilizing hand tools, power tools, ladders, chemicals, motorized equipment, lifts, etc. * Repairing and troubleshooting a variety of facility systems including; mechanical systems, plumbing and electrical systems, energy management/card access, fire alarm systems, and other general facility systems, acknowledging and following the proper use and safety procedures of all equipment (including chemicals) that are owned by MEDITECH * Day to day project work * Electrical and plumbing * Housekeeping * General facility maintenance * Conference/training room setup * General facility security * Phone, data, PC and network troubleshooting * Purchasing, shipping and receiving activities * Snow removal * Providing and maintaining building security * Providing assistance to Corporate Solutions as needed * Ability to work overtime and holidays Shifts available: * Weekdays, Monday - Friday 6:00 AM to 2:30 PM * Weekdays, Monday - Friday 2:00 PM to 10 PM * Weekdays, Monday - Friday 10:00 AM to 6:30 PM * Weekend Nights, Friday, Saturday and Sunday 7:00 PM to 7:00 AM * Weekend Days, 7:00 AM to 7:00 PM Requirements * Possession of a trade license(s) preferred, high school degree, associate degree, or applicable work experience (5+ years preferred) * Handy person experience preferred * Ability to effectively communicate * Ability to troubleshoot in many different areas * Exceptional project management and organizational skills * Strong analytical skills and mechanical aptitude * Ability to work independently * Ability to provide on-call support * Ability to frequently move various pieces of equipment weighing anywhere from 50 pounds up to a couple of hundred pounds * Ability to constantly work in outdoor weather conditions * Ability to reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl * General knowledge of PC and e-mail functions. Hiring salary range: $47,700- $60,000 per year. Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

About the Role We are seeking a highly organized and detail-oriented Operations Specialist to join our dynamic team. This is an excellent temporary-to-permanent opportunity for an individual who thrives in a structured environment and is committed to meeting quality and productivity standards. The primary focus of this role is to support core service operations, handling a high volume of back-office tasks, outbound communication, and documentation processing. Key Responsibilities As a Core Service Representative, you will primarily focus on: Certificate of Insurance (COI) Processing: Completing a large volume of Certificate of Insurance requests. Documentation Management: Indexing documentation from multiple customer service Outlook mailboxes. Outbound Communication: Making proactive outbound calls for New Business, Renewal, and Customer Satisfaction follow-ups. Support Tasks: Handling occasional First Party Collections calls/emails, Returned Mail requests, and managing incoming Voice emails. Inbound Support: Managing very few incoming calls, typically related to rush certificate requests. Training & Expectations Training Period: Approximately 2-4 weeks of comprehensive training covering multiple systems, basic commercial insurance concepts, Certificates of Insurance, and team workflows. Productivity: After an initial acclimation period, Representatives are expected to meet a specific Productivity goal, which varies based on the assigned task focus. Quality Assurance: All calls are recorded for quality purposes. Call and Certificate Quality is reviewed monthly to ensure excellent service delivery. Schedule Structured Scheduling: Due to the need to cover all incoming calls and email volumes, shift scheduling is highly structured. Shift Bid Process: Work hours are determined by a seniority-based shift bid process. Shifts may be scheduled until 7:00 PM EST. Qualifications Strong attention to detail and organizational skills. Excellent communication skills for professional outbound calls and email correspondence. Ability to thrive in a structured, goal-oriented work environment. Prior experience in a high-volume processing or call center environment is a plus.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The SMS Deliverability & Operations team ensures Klaviyo customers can confidently grow and scale their SMS programs worldwide. Our Mobile Operations specialists sit at the center of this mission, driving international and emerging-channel expansion, supporting our SMS Activations team by evolving SOPs and advocating for technology needs, and leading cross-functional efforts to operationalize industry changes. By combining operational readiness with deliverability and compliance expertise, Mobile Operations builds the foundations that make every new market launch, customer onboarding, and industry shift successful. We partner closely with our SMS Deliverability specialists, who safeguard message performance across existing markets. Together, we balance building for the future and maintaining excellence today, so Klaviyo customers can trust their messages will always reach the right people, at the right time, anywhere in the world. As a Mobile Operations Specialist, you'll play a critical role in making sure Klaviyo is always ready for what's next in the SMS ecosystem. You'll partner with vendors, internal teams, and industry groups to build scalable processes, operationalize new requirements, and ensure smooth launches of new countries, verticals, and messaging channels. You'll also serve as a go-to resource for our Activations team, building tools and SOPs, helping manage escalations, and ensuring stakeholders have what they need to deliver for customers. How You'll Make a Difference: Partner with vendors to scope functionality and processes for new or evolving countries, verticals, and messaging channels. Create processes, training materials, and SOPs that enable successful launches and operational readiness across stakeholders. Monitor post-launch performance to ensure new programs are successful, escalating issues to vendors or internal teams as needed. Act as a project manager for Deliverability & Compliance elements of cross-functional projects, coordinating activities and driving accountability. Collaborate as a subject matter expert with internal teams on process changes, industry updates, product launches, and customer activations. Represent Klaviyo in industry working groups, track changes in messaging requirements, and translate them into actionable processes and resources. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are: 2-3 years of experience (or equivalent) in an operations, product, or project management role within a technical or messaging-focused environment. Experience driving projects from scoping through delivery with cross-functional stakeholders. Strong vendor management skills, with the ability to advocate for internal needs and resolve escalations effectively. Strong analytical and problem-solving skills, with comfort using spreadsheets and analysis tools to manage complex information. Excellent written and verbal communication skills, with the ability to simplify complexity for diverse audiences. A proactive, hands-on approach, you're comfortable rolling up your sleeves to build processes and resources from the ground up. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Nice to have: Experience with SMS or messaging ecosystems (short codes, toll-free numbers, alphanumeric sender IDs). Familiarity with additional messaging channels such as RCS and WhatsApp. Experience collaborating with industry groups and applying evolving compliance guidelines. Background supporting customer-facing teams with SOPs, process enablement, and training. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$84,000-$126,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).