Operations management specialist jobs near me

Operations Manager - Glass & Glazing Salary: Up to $150,000 (based on experience) A leading commercial glass and glazing contractor in the Tysons Corner, VA area is actively seeking an experienced Operations Manager to oversee and lead project operations. This is an excellent opportunity for a seasoned professional with deep industry knowledge and a strong network within the DMV area who can bring both operational leadership and client relationships to the table. The Operations Manager will play a key leadership role in managing project delivery, driving operational efficiency, and ensuring client satisfaction from project inception through closeout. The ideal candidate will have a proven track record of managing complex commercial glazing projects, leading teams, and fostering client relationships that contribute to company growth and success. Key Responsibilities • Oversee day-to-day operations for multiple commercial glass and glazing projects, ensuring quality, budget, and schedule objectives are met. • Serve as the primary point of contact for major clients and general contractors in the DMV area, building and maintaining long-term relationships. • Lead, mentor, and support project managers, superintendents, and field staff to ensure consistent execution of company standards and best practices. • Collaborate with estimating and preconstruction teams to review bids, proposals, and project scopes. • Drive profitability and operational excellence through efficient project planning, scheduling, and resource allocation. • Manage and oversee the execution of projects involving commercial storefront systems, curtain wall (stick-built and unitized), glass railing systems, canopies, and other architectural glazing applications. • Ensure compliance with safety standards, contractual requirements, and company policies. • Review project financials and forecasting, identifying opportunities to improve margins and minimize risks. • Work closely with executive leadership to develop strategies for expanding market share and securing new clients in the region. Qualifications • Minimum of 8 years of project management experience within the commercial glass and glazing industry. • Demonstrated success leading large-scale glazing projects and managing multiple teams simultaneously. • Strong connections within the DMV construction market and the ability to leverage relationships to bring in new clients and projects. • In-depth knowledge of storefront, curtain wall (stick-built and unitized), canopies, glass railing, and related glazing systems. • Excellent leadership, communication, and client relationship management skills. • Proficiency with Microsoft Office Suite, Bluebeam, Procore, and other industry-related software. • Bachelor's degree in Construction Management, Engineering, or a related field preferred; equivalent hands-on experience will be considered. • Strong financial acumen with the ability to manage budgets, contracts, and project forecasts. For immediate consideration, please email your resume to *************************.

The Ford Agency is actively recruiting for an Operations Manager to join a non-profit organization in Washington, DC. This key leadership role will oversee day-to-day office operations, manage vendor and contract relationships, act as a liaison with building facilities, and ensure the smooth functioning of internal systems and workflows. The ideal candidate will have a strong commitment to creating seamless operations and a strategic mindset to help drive organizational effectiveness. A fantastic opportunity for a proactive, solutions-oriented operations professional looking to make a tangible impact! Responsibilities Include: Oversee daily office operations, including facilities, maintenance, supplies, and vendor coordination Manage the full contract lifecycle: drafting, reviewing, execution, and compliance tracking Track office and vendor budgets; coordinate closely with Finance Team on reporting and forecasting Uphold health and safety protocols and lead improvements based on best practices Develop and maintain the Operations Manual and internal process documentation Collaborate with HR, IT, Finance, and leadership to ensure aligned and efficient operations Qualifications Include: Bachelor's degree or equivalent professional experience 5+ years of experience in business operations, vendor/contract management, or facilities oversight Strong project management skills and ability to juggle multiple high-impact priorities Excellent communication and cross-functional collaboration skills Familiarity with Salesforce and Google Suite Strong judgment and attention to detail Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation. The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients. To see more positions available through The Ford Agency, please check out our website at ********************

Mural Group is a startup focused recruiting firm partnering directly with one of the top VC backed startups in Austin. This client is a Series A marketplace company founded by former startup operators with ground level experience at one of the fastest growing startups of all time. About the Role: As an Operations Manager, you'll own and scale multiple territories across the United States, modeled after Uber's early Operations Manager and General Manager roles. Working in-person from our Austin office, you'll have complete P&L responsibility for your territories and serve as the driving force behind our expansion. You'll collaborate face-to-face with leadership and cross-functional teams as the CEO of your territories, responsible for everything from growth to profitability. This is an opportunity to get in on the ground floor with with one of the fastest growing startups in the world. We are looking for high potential, low ego, problems solvers with an analytical toolkit and relentless determination. Who you are: 5-7 years of experience with a track record of excellence in any of these backgrounds: Former consultants or bankers who want to build Early-stage startup operators who've worn multiple hats Former entrepreneurs with a versatile problem solving toolbox Problem-solver who can handle immediate issues while building scalable solutions Comfortable startup pace and workload Highly competitive with a burning desire to be great What You'll Do: Full ownership of 5-15 territories (depending on size) Drive growth and profitability metrics Make strategic investment decisions and execute on them Launch and scale new markets Build and maintain relationships with customers and users of the marketplace platform Provide high-touch support while developing scalable solutions Prioritize effectively across multiple stakeholders Create processes that allow us to grow faster than our headcount Partner with our tech team to identify and solve scaling challenges Transform front-line insights into product requirements Identify the next burning problems beyond staffing that we can solve for dental practices Qualifications Proven track record of excellence in a high-intensity role Outstanding problem-solving abilities Strong analytical skills for P&L management Exceptional communication and relationship-building capabilities Self-motivated with ability to thrive in ambiguous environments Demonstrated ability to build and optimize scalable processes High standards in everything you do - never satisfied with "good enough" This role is not a fit for you if: You prefer receiving a set of tasks to complete vs. seeking out the most import problems to prioritize and solve. You're uncomfortable with ambiguity and rapid change You don't enjoy being on the phone You only want to work from home; this role is in-person in Austin, TX What's in it for you: Mentorship in a "no ego" startup - Direct line to the CEO and Co-founder Competitive salary + equity Unlimited growth potential - expand your ownership and role through success Frequent trips to Amsterdam to collaborate with tech team and founders

Job Title: Operations Manager Industry: Education / Youth Enrichment Assignment Type: Direct Hire (Full-Time, Permanent) Pay: $100,000 - $110,000 annually Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM, on-site Note: This role requires on-call availability during summer program weeks (approximately June 22-August 22). Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Our client is a growing education services organization that inspires children through hands-on learning experiences. Their mission is to make STEM concepts fun, accessible, and engaging for students through after-school programs, workshops, camps, and special events. Job Description: We're seeking an experienced Operations Manager to oversee the day-to-day logistics of multiple education programs. This individual will manage scheduling, recruiting, training, and performance evaluation for instructional and support staff while ensuring seamless execution of all programs. The ideal candidate will bring strong leadership, organizational, and communication skills, with the ability to thrive in a fast-paced environment. Key Responsibilities: Oversee all operational logistics for after-school, camp, and special programs. Manage and support instructional teams, including hiring, onboarding, training, and performance feedback. Create and maintain staff schedules, ensuring appropriate coverage across all locations. Lead recruitment efforts including job postings, interviews, and new hire coordination. Foster a positive, collaborative office culture and plan occasional staff engagement activities. Monitor quality control for programs and serve as a point of contact for escalated issues from parents or schools. Maintain compliance with company policies, background checks, and documentation standards. Provide operational support and troubleshooting during high-volume summer months (must remain available for on-call needs during June-August). Qualifications: 5+ years of operations management experience, preferably in education, youth programs, or related fields. Experience with staff scheduling, training, and performance management. Proficiency in Microsoft Office and Google Workspace (especially Excel and Sheets). Strong communication and organizational skills. Ability to remain flexible and solution-oriented during peak program periods. Additional Details: Reports directly to the organization's President. Team size: approximately 6 internal staff and 100+ seasonal instructors. Interview process includes one virtual interview followed by an in-person office visit. Perks: Competitive salary with room for growth. Paid time off, holidays, and sick leave. Partial employer contribution toward health insurance. Supportive, mission-driven work environment that values creativity and collaboration. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request

CLOUDHQ - Mechanical Operations Director Who We Are Our purpose at CloudHQ is to provide flexible, efficient, and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located on two Northern Virginia campuses, as well as London, Frankfurt, Paris, Milan, and São Paulo, and we anticipate exponential growth over the next several years both in the US and abroad. Our company's reach is expanded through our affiliate companies - Cloud Capital, Dalian Development, and WindHQ. What The Role Entails CloudHQ is seeking a Mechanical Operations Director to provide technical cross-team leadership across our operational data center portfolio in the United States. This exciting new role will drive operational excellence, lifecycle performance, and continuous improvement to maximize reliability, efficiency, and customer satisfaction across CloudHQ sites. The Director will be responsible for professionally representing CloudHQ's Mechanical operations department across multiple functions within the organization as well as outside of the company. This role will be the primary point of contact and communication for Mechanical Operations, acting as a leader to the customer and vendors. What You Will Get to Do Technical Operations Leadership Lead mechanical operations strategy for chilled-water plants, CRAH/CRAC units, Fan Walls, CDUs, economizers, and airflow management across CloudHQ facilities. Own mechanical system performance standards, preventive maintenance strategies, and lifecycle asset plans. Ability to review Construction Documents and project specifications to provide operations improvements input. Ability to review Construction Administration activities for on-going or day two projects for CloudHQ standards adherence and industry best practice. Define and drive continuous improvement initiatives to reduce energy use, improve PUE (Power Usage Effectiveness), and increase mechanical system resiliency. Commissioning, Troubleshooting, and Incident Response Monitor commissioning, retro-commissioning, and re-commissioning activities for retrofit projects. Promote team involvement in Factory Witness Tests and other construction/development activities as needed. Serve as first escalation for complex mechanical incidents; lead root-cause analysis and corrective actions to restore and harden site performance. Maintain on-call rotation and rapid response playbooks for critical incidents. Standards, Tools, and Modeling Develop and maintain CloudHQ mechanical standards, specifications, and O&M procedures for consistent operations across sites. Understand CFD (Computational Fluid Dynamics), energy modeling, BMS (Building Management System) analytics to diagnose issues, validate design changes, and optimize controls and sequences. Champion data-driven monitoring and trending to detect performance drift and optimize operations. Develop and review MOP/SOP/EOP and provide contingency plans where required. Business & Client Engagement Act as CloudHQ's technical representative in client operations reviews and technical walk-downs. Support customer success by providing operational insight, lifecycle cost modeling, and reliability. Advise on vendor selection, service contracts, and spare-parts strategies to align with operational goals. Oversee the mechanical department budget processes and lead financial planning and analysis while driving cost-saving initiatives that will result in operational efficiency and profitability. Mentorship & Knowledge Sharing Mentor operations managers, mechanical technicians, and facilities lead; develop training, checklists, and knowledge base content. Issue operational guidance and best practices and expand internal learning processes. What You Will Bring to The Role A High school diploma or equivalent Minium of ten (10) years of professional experience in mission-critical, data center operations, commissioning, or design Experienced leader of mission critical staff Deep, proven expertise with chilled-water systems, economizers, CRAH/CRAC equipment, liquid cooling, pumps, and airflow management Hands-on experience with BMS/controls, energy modeling, and CFD for operations use cases Strong familiarity with ASHRAE Data Center guidance, applicable codes, and environmental regulations Proven success leading operational teams and programs Experience negotiating service contracts and managing vendor performance for mechanical systems Track record of leading incident response, root-cause analysis, and lifecycle performance programs Exceptional verbal and written communication, with demonstrated client-facing and team leadership experience Responsible attitude with strong work ethic; leading by example in attendance, attitude and technical work product Ability and willingness to work extended hours when required Our Ideal Candidate Will Also Possess A bachelor's degree in mechanical engineering or closely related field Professional Data Center mechanical engineering experience highly preferred What We Offer CloudHQ's people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team. Our U.S. employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization. Equal Employment Opportunity CloudHQ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.

URGENTLY HIRING: Vice President of Operations (CEO of In-Patient SUD Facility) Employment type: Full-time Compensation: $120K-$165K (negotiable) Why Join Us? We're building a game-changing model for In-Patient Substance Use Disorder (SUD) care-and we need a strategic powerhouse to lead operations at our flagship facility. With a robust foundation and plans for national scale, this is your chance to shape the future of behavioral health delivery at the executive level. Your Role: What You'll Be Doing As the Vice President of Operations, you'll act as the CEO of our full-continuum in-patient SUD facility. You'll oversee clinical, medical, and administrative departments while ensuring regulatory compliance, optimizing performance, and leading high-impact strategic initiatives. Your Mission: Lead day-to-day facility operations across all departments (clinical, medical, administrative, facility) Ensure operational excellence across ASAM 3.7, 3.5, and 3.1 programs Maintain 100% regulatory compliance with CARF, ASAM, state, and federal standards Collaborate with Program and Medical Directors to deliver coordinated, high-quality care Lead budget planning, revenue cycle management, and financial performance Guide strategic projects including service line expansion and payer negotiations Optimize bed utilization, reduce time to admission, and improve claims success rates Who We're Looking For You're a proven operations leader in the behavioral health or SUD space-ready to take full ownership of a complex, growing, and mission-driven facility. You know how to “fill the bed,” run the full-service cycle, and deliver care at scale. Required Qualifications Must reside within Washington, D.C., Maryland, or Virginia. 8+ years in healthcare operations leadership, with 5+ years in behavioral health/SUD Deep understanding of ASAM, CARF, HIPAA, and behavioral health licensing requirements Demonstrated success in budgeting, revenue cycle, and P&L management Adept at leading multidisciplinary teams; strategic thinker with strong communication and leadership abilities. Preferred Qualifications Master's in Health Administration, Public Health, Business, or related field preferred Experience managing 100+ bed inpatient facilities (multi-site a plus) Experience building programs from 0 to 1, including outpatient initiatives Compensation, Schedule, and Perks Base Salary: $120K-$165K (negotiable) Incentive Bonus: 10-15% Equity and Expansion Opportunity Full Benefits Package (negotiable) Be at the forefront of a scalable care model designed for national growth Our Core Values Excellence in Care Integrity in Leadership Innovation in Operations Empathy in Every Decision Ready to Build Something That Matters? Step into a leadership role that will define the future of behavioral health. If you have the passion, experience, and operational edge to run a premier inpatient SUD facility, we want to talk. AAP/EEO STATEMENT It's the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic formation, marital status, status about public assistance, veteran status, or any characteristic protected by federal, state, or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodations for qualified. #NowHiring #BehavioralHealthLeadership #HealthcareExecutives #OperationsVP #SUDCare #InpatientBehavioralHealth #HealthcareStrategy #ExecutiveJobs #ASAM #CARF #HealthcareCompliance #RevenueCycleManagement #ClinicalOperations #CEOTrack #MedicaidMedicare #BehavioralHealthOperations

Event Strategies, Inc. (ESI) is a full service event production company based in Alexandria, VA. ESI is seeking to hire organized and highly motivated Operations Managers full-time to support the administrative operations and logistics behind nationwide and global event productions. Operations Managers play a crucial role in supporting the day-to-day operational needs of both ESI and client events. Operations Managers will work closely with ESI project managers, technicians, labor, vendors, and clients to ensure that all logistical aspects of the events are seamless and executed efficiently. Events will include conferences, trade shows, concerts, outdoor and indoor political speaking events, traveling shows, and more. Compensation/Benefits Salary pay that is negotiable based on skill level and experience. Benefits include health, dental, and vision. Simple IRA with company match offered as well. How To Apply Please send your resume to ******************* or contact us at **************. Please be sure to include any examples of past events you have worked on if possible. Responsibilities Assist the Director of Operations and Project Managers in both the daily operation of the company and the execution of events by creating production schedules, budgets, trip summaries, tracking expenses, and assisting in vendor sourcing Create and manage transportation logistics for both equipment and personnel to and from event sites. This includes sourcing hotel room blocks, managing flights and rental cars Assist with managing event timelines and ensuring deadlines are met Responsible for the upkeep of collaborative documents and administrative materials for all ESI projects Responsible for conducting venue research, vendor sourcing, and vendor research projects Responsible for the day-to-day upkeep of the ESI headquarters Occasionally provide on-site support during events, ensuring everything runs smoothly and addressing any issues that may arise Qualifications 1-3 years of operations experience in event production or logistics is a plus but not required. Entry level experience is acceptable for this position. Must be able to be trusted with confidential information Strong organizational skills with the ability to multitask and prioritize effectively Excellent communication and interpersonal skills to interact with vendors, clients, and internal teams Ability to work well in a fast-paced, team-oriented environment Detail-oriented with a focus on accuracy and quality Flexibility to work evenings and weekends as needed for events Intimate knowledge of Microsoft Office and Google Drive products Experience Experience in the support of large projects or business operations preferred but not required Environment Work is performed primarily in the headquarters office in Alexandria, VA Occasional travel for events at venues such as hotel ballrooms, conference centers, arenas, concert venues as well as outdoors in amphitheaters and fields with a large media component at most events Team members working times may be irregular hours and on-call status including days, evenings, weekends, and holidays

We are seeking a highly organized and polished Administrative Operations / Project Manager to join a dynamic team in Bethesda, MD. This unique position combines project coordination, office management, and executive-level administrative support. Key Responsibilities Project Management Apply basic project management principles to monitor company projects and ventures. Prepare, maintain, and report project information for affiliated entities. Coordinate contribution requests and maintain contribution databases. Administrative Support Serve as backup for the Executive Administrator supporting the CEO & Chairman. Manage inbox/outbox, phone calls, and document flow for senior leadership. Prepare draft correspondence, scan/copy/fax documents, and maintain filing systems. Provide support for special assignments and assist other team members when required. Office Management Order and maintain office supplies. Ensure reception coverage and smooth office operations. Qualifications Experience: 4-7 years of administrative support, with strong "C" level Executive Assistant experience. Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. High level of professionalism, discretion, and interpersonal tact. Personality Fit: Self-starter, polished, adaptable, and comfortable supporting C-suite executives.

Gastro Center of Maryland is one of the largest Gastroenterology groups in the Mid-Atlantic with locations across Maryland and Northern Virginia. The Operations Manager will oversee the day-to-day operational functions of multiple gastroenterology practice locations, ensuring streamlined workflows, effective resource utilization, and exceptional patient and staff experience. This position reports directly to the VP of Operations and works closely with leadership, vendors, and staff across locations. Key Responsibilities · Partner with the VP of Operations to manage daily staffing needs and operational logistics across multiple sites · Support clinical and administrative teams to ensure smooth daily operations · Collaborate with vendors and property managers to maintain facility standards and address site-specific needs · Coordinate with the VP of Finance on procurement processes, supply chain oversight, and vendor contracts · Monitor and improve operational workflows, ensuring compliance with healthcare regulations and internal policies · Assist with onboarding and training support staff in collaboration with HR and department leads · Identify process improvement opportunities and implement solutions to enhance service delivery · Travel between Maryland offices and occasional Northern Virginia sites (approximately 30% travel) Qualifications · Bachelor's degree required; healthcare, business administration, or related field a plus · Minimum of 4 years of relevant operational management experience, preferably in a healthcare or multi-location environment · Healthcare background is required, especially in a specialty or ambulatory care setting · Proficiency in Microsoft Excel and other office productivity tools · Strong interpersonal and organizational skills; able to adapt and pivot in a fast-paced environment · Experience working collaboratively with cross-functional teams including clinical staff, finance, and vendors Benefits · 401(k) retirement plan with company match · Comprehensive insurance: Health, Dental, and Vision · Paid Time Off: 10 days annually · Sick leave and national company-paid holidays · Professional growth and development opportunities

The Choice is facilitating an upcoming contract for our client, a small historic property museum. This is an interim employment opportunity due to a staff member on family leave. Estimated Timeframe: Nov 2025 - February 2026 with potential extension Hours/Location: approximately 40 hours weekly, including on-site for public tours 11:00 AM to 4:00 PM, Thursday through Sunday, the remaining hours may be worked from home during the week. Qualifications Bachelor's degree in museum studies, public history, historic preservation, arts administration, architecture/design, or related field (or equivalent experience) required. Master's degree in museum studies, public history, arts administration, architecture/design, or related field preferred. 5+ years of hands-on experience managing operations, exhibitions, or facilities in a museum, historic site, or cultural venue. Demonstrated success producing exhibitions and writing/editing interpretive content (submit two short writing samples). Strong project management skills: budgets, schedules, vendor/fabricator coordination, and risk tracking across multiple concurrent projects. Proficiency with collections/CRM and office tools (e.g., PastPerfect or equivalent; MS/Google suite; basic PM software). Excellent interpersonal skills; consistent, welcoming public presence; commitment to inclusive, accessible experiences. Experience with event/rental operations; first-aid/CPR or incident management training preferred Familiarity with ADA/inclusive-design standards and plain-language editorial practices preferred Job Duties: This role will manage the stewardship, maintenance, exhibitions, and public programs of the museum as well as programming coordination. Duties will include: Lead the day-to-day operations of the museum, ensuring a safe, welcoming, and engaging experience for all visitors. Daily site operations: Open/close procedures; front-of-house readiness; visitor services; ticketing/check-in; gallery standards. Safety & compliance: Life-safety checks; incident reporting; first-response coordination; adherence to policies/procedures; authority to pause operations for safety and initiate incident command protocols until relieved. Environment & collections care: Monitor temperature, humidity, and light; uphold housekeeping standards; conduct integrated pest management checks; coordinate with collections consultants for handling and preventive care; maintain logs. Docent & volunteer oversight: Schedule and oversee docents, temps, and volunteers. Exhibitions: Build production calendars; coordinate fabrication, installation, and deinstallation; proof and approve labels and room text for accuracy, tone, and accessibility (including ADA and inclusive-design practices). Programs & rentals: Serve as day-of on-site lead for tours, programs, partner events, and rentals; coordinate facilities and vendors; manage run-of-show and post-event resets. Project management & risk: Keep to budgets and schedules for the museum operations and exhibits; track deliverables, risks, and mitigations; maintain dashboards and compliance records. Support the design and delivery of exhibitions and public programs that introduce audiences to the Global Campus and its vision for design literacy. Exhibition content: Research, draft, and edit interpretive materials (object labels, section/room text, handouts, family activities) in collaboration with leadership and designers. Production coordination: Maintain content calendars and milestones; route proofs; coordinate with fabricators and vendors; support installation days as assigned; manage credit lines and acknowledgments. Public programming: Coordinate with programming and operations on logistics, staffing plans, run-of-show, and audience experience; assist on-site for select events. Stakeholder alignment: Liaise with partners, educators, and community groups to ensure mission alignment, audience accessibility, and brand consistency. Capital project liaison: Serve as liaison to the Owner's Project Manager (OPM) for capital projects including HVAC modernization, roof replacement, and accessibility upgrades-key steps toward making the museum the oldest LEED-certified building in the United States. Procurement: Draft project scopes; solicit quotes and RFPs for museum operations and maintenance. Vendor coordination: Act as the primary point of contact for associated external vendors, contractors, and consultants. Facilities maintenance: Liaise with JLL engineering services for oversight of the physical plant; coordinate maintenance vendors and service providers for ongoing facility needs. Planning & reporting: Maintain workplans, calendars, and outcome dashboards for exhibits, programs, rentals, donations, maintenance, and capital projects.

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. The Vice President Revenue Operations directs the Company's investments in Go To Market (Sales, Customer Success, Marketing, SDR/BDR) effectiveness and manages functions essential to GTM productivity. These include strategic planning (TAM analysis and prioritization), execution planning (marketing and sales investment), reporting, quota setting and management, sales pricing and margin strategies, sales process optimization, sales compensation design and administration. The VP Revenue Operations is responsible for the overall productivity and effectiveness of the go to market organization. Reporting to the Chief Revenue Officer, the VP Revenue Operations directly supports the Company's CRO and fosters close working relationships with internal and external stakeholders to ensure the GTM organization's efficient operation and success Responsibilities: GTM strategy Segmentation analysis and strategic prioritization/ investment recommendations CapDB strategy and implementation to optimize sales CAC and accelerate ARR growth Marketing Operations Marketing forecasting and investment strategy; gearing expectations, etc Marketing results reporting Partner with CMO and digital marketing team to rationalize and maximize MarTech stack investments. Optimize ad spend effectiveness and ROI in partnership with digital marketing team Create and maintain reporting that optimizes marketing message effectiveness. Sales Operations Coordinates / Optimizes sales reporting, forecasting, planning, and budgeting. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the company. Weekly bookings forecast and compliance processes. Monitors the accuracy and efficient distribution of sales reports and other intel essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed. Revenue and Margin Optimization Responsible for translating the overall value proposition into pricing and contracting approach that is aligned with KB4's overall business strategy Optimize the deal modeling process to generate analytics to create guidelines for comparable deals Seeks opportunities to optimize the Company's goals and tradeoffs between growth, revenue/share, and margin. Works in conjunction with the FP&A team and optimizes the pricing tools to meet the targeted sales objectives Participates in analysis of competitive and economic landscape to evaluate threats or opportunities, and develops pricing and margin strategies to optimize growth Analyzes current and historical results to identify actionable opportunities, develops ideas, and make recommendations to improve pricing performance at the customer, segment and product level Drives analytical support for sales, marketing and product leadership of the key drivers of sales and contribution margin performance at a customer, segment and product level Reporting and Compliance Board material development. Work closely with the Company's Director of Strategic Projects (DSP) to develop and implement best operational business practices. Compensation Strategies Optimize sales incentive compensation structures and related quotas to meet company objectives. Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources. Sales Enablement and Optimization Support the development of sales training programs and is responsible to manage sales-related quarterly OKRs Develop programs to ensure sales rep engagement and a cultural environment essential to a winning sales team. Works to ensure all sales organization objectives are via OKRs and achieved in a timely fashion. Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement. Implements enabling technologies, including CRM, internationally. Monitors the assigned sales organization's compliance with required standards for maintaining CRM technology invest. Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight Qualifications: Four year college degree from an accredited institution; masters in business administration (MBA) or equivalent preferred. Minimum ten years of sales, marketing and/or financial senior management experience in a business-to-business sales environment. Minimum five years in a sales operations, business planning, or sales support management role. Experience successfully managing analytically rigorous corporate initiatives. Sales/GTM strategy and planning experience Managing/influencing Business Applications (Salesforce) Proven leadership in Sales and Marketing Operations Developing accurate measure for success with direct connection to compensation strategies The base pay for this position ranges from $220,000 - $250,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above. We will accept applications until 12/16/2025. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit ********************************* Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit ********************************************** No recruitment agencies, please.

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we're building a team to shape the future of direct mail. Director of Revenue Operations Lob is hiring a Director of Revenue Operations to lead and manage our Revenue Operations team while fostering a culture of high performance and continuous improvement. This is a highly cross-functional role that will focus on developing and implementing robust sales and marketing operational strategies, while working closely with leadership to support strategic initiatives and contribute to long-term operational planning. As the Director of Revenue Operations, you'll… Define and execute the GTM operating model - partner with GTM and Finance leadership to align strategy, planning, and execution across all revenue functions. Drive forecasting and pipeline excellence - refine methodologies, improve predictability, and enable the business to make faster, better-informed decisions. Lead strategic planning and performance management - own annual and quarterly GTM planning, quota design, territory optimization, and investment modeling. Design scalable incentive programs - create compensation structures that motivate performance, reinforce key priorities, and align to company growth objectives. Evaluate and evolve our GTM tech stack - ensure our systems, data, and processes are built for automation, visibility, and scale. Enable data-driven growth - deliver actionable insights across the funnel to guide strategic choices in segmentation, coverage, and resource allocation. Champion continuous improvement - identify bottlenecks, introduce automation, and elevate the operational maturity of the GTM function. What will you bring to this role… 5-8+ years of experience in leading integrated revenue operations teams (sales operations, customer success operations, and marketing operations), within a B2B SaaS or technology company 2-3 years in a leadership or management role within a revenue function Experience in scaling GTM operations in a fast-paced environment at mid-stage or late-stage growth companies Strong understanding of sales, marketing, and customer success operations Extensive experience with GTM tech stack Experience leading forums to turn data-driven insights into measurable actions Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels Ability to navigate ambiguity, adapt quickly to shifting priorities, and make decisions Compensation Information The compensation for this role will consist of both a base salary and a variable component. US Salary Band: $185,000.00 - $205,000.00 Variable Component: $45,000.00 - $50,000.00 “Lob's salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance . Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! Vice President of Operational Excellence The Vice President of Operational Excellence will lead strategic and tactical initiatives focused on improving operational efficiency, quality of customer service, and mistake-proofing across all facets of the organization's Marketing and Samples Management (MSM) and Third-Party Logistics (3PL) and warehousing services. This role is pivotal in transforming operational processes-including pick/pack, kitting, shipping/receiving, and warehouse execution-to deliver scalable, compliant, and cost-effective solutions for clients in the medical and pharmaceutical industry. Responsibilities Operational Strategy & Execution Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations. Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement. Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes. Own the standardization of operational workflows and drive process harmonization across sites and teams. Quality & Compliance Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs). Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations. Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System. Implement and refine metrics and dashboards for performance tracking and compliance adherence. Leadership & People Management Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads. Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication. Identify talent gaps and champion leadership development within operational teams. Ensure team alignment with organizational KPIs and customer service standards. Cross-Functional Collaboration Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow. Participates in regulatory inspections and audits as Compliance invites/requests. Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence. Guide automation initiatives and WMS enhancements to improve process visibility and scalability. The above duties are meant to be representative of the position and not all-inclusive. Qualifications Operational Strategy & Execution Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations. Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement. Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes. Own the standardization of operational workflows and drive process harmonization across sites and teams. Quality & Compliance Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs). Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations. Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System. Implement and refine metrics and dashboards for performance tracking and compliance adherence. Leadership & People Management Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads. Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication. Identify talent gaps and champion leadership development within operational teams. Ensure team alignment with organizational KPIs and customer service standards. Cross-Functional Collaboration Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow. Participates in regulatory inspections and audits as Compliance invites/requests. Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence. Guide automation initiatives and WMS enhancements to improve process visibility and scalability. Knowledge, Skills & Abilities: Exceptional communication and change management skills. Ability to lead cross-functional teams through complex transformation initiatives. Data-driven mindset with a passion for operational analytics and structured problem solving. Customer-focused with a strong track record of operational delivery in client-centric environments. Agile, decisive, and calm under pressure. PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knipper is an equal opportunity employer

Where Conviviality is at work. Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu , Kahlúa Liqueur, The Glenlivet Gin, and Skrewball™ whiskey, as well as many more superior wines and exquisite champagnes! Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business! The salary range for this role, based in New York, is $203,040.00 to $253,800.00. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate's experience, skills against internal peers and against the scope and responsibilities of the position. Purpose of the position Pernod Ricard North America is seeking a high-performing business leader with a proven track record in demand planning and Sales & Operations Planning (S&OP). This strategic leadership role requires expertise in end-to-end Demand & S&OP planning, P&L management, and cross functional stakeholder engagement across US and Canadian markets to maximize business results. The Vice President of S&OP North America will be responsible for overseeing and optimizing the demand planning and S&OP operations to develop informed demand forecasts for optimized business uplift and and timely availability of products to our distributors. This role will focus on (1) Commercial planning for all of PRNA's distributors and (2) S&OP to optimize business value and improve customer service for PRNA's distributors. The successful candidate will be a skilled strategist who transforms strategic vision into workable plans, benchmarking performance and leading the team towards best-in-class demand planning & S&OP. They will have a track record of delivering optimal results in high growth and innovation environments through initiatives that exceed planning performance targets and yield measurable outcomes¹. Key responsibilities will include Strategy definition for demand planning and S&OP, End to End Planning, and S&OP oversight. The role will collaborate closely with other departments such as sales, operations, marketing, and finance to lead and execute initiatives driving planning excellence to support PRNA's strategic objectives². (both PRUSA & Corby). The Vice President of S&OP North America will play a key role in driving revenue and mitigating risks across PRNA. Strong team leadership, strategic vision, and a deep understanding of planning and supply chain dynamics are essential to drive planning excellence and support the company's overall growth objectives. Main tasks and responsibilities - Lead the Demand Planning & S&OP function (80%) Lead and oversee the US and Canada S&OP team and processes, ensuring alignment with sales, marketing, finance, and supply chain teams to create integrated business plans. Lead and over see the US and Canada demand planning teams and set strategies to accurately forecast distributor demand and factor retail availability to reflect true consumer demand. Develop and manage the budget for the S&OP and demand planning teams and functions. Ensure effective communication and alignment across cross-functional stakeholders (Sales, Marketing, Finance, Operations, HQ, etc.). Monitor and report on key performance indicators (KPIs) to track progress and identify areas for improvement. Manage and mentor a team of demand planners and S&OP professionals, fostering a culture of collaboration and excellence. Drive continuous improvement in demand planning and S&OP processes through advanced data analysis and best practices, including roadmap for tool (e.g., Anaplan) enhancement. - Work closely with PRNA S&OP Center of Excellence (20%) Responsible for Planning Capability Building. Drive Portfolio segmentation and simplification. Identify and implement planning technologies and systems to enhance visibility, automation, and efficiency. Represent the company in industry associations, conferences, and professional groups to stay informed of emerging trends, technologies, and best practices in supply chain management. Ensure effective communication and alignment across cross-functional stakeholders within the organization and with Global S&OP Center of Excellence. - Lead Tooling advancement for Planning function Responsible for the design of the transformation. Leader of the S&OP and Demand Planning tool Transformation. Build and lead a high-performing Planning and S&OP team. Collaborate with cross-functional teams, including sales, marketing, finance, and operations, to ensure alignment and integration of planning activities with overall business strategies. Experience in implementing and managing S&OP processes required. - Sustainability and Social Responsibility Integrate sustainable practices and ethical considerations into the planning function and broader supply chain. Implement environmentally friendly initiatives, promote fair labor practices, and ensure compliance with relevant regulations. Develop and maintain sustainable and ethical sourcing practices, ensuring compliance with legal standards and corporate social responsibility commitments. - Management: 3 direct reports, 20 indirect reports. - Geographical scope of the position: Regional. Business travels to be expected: significant >40%. - Main internal / external interactions on this position: PRNA CODI, Global SC function lead, and Global Operations EVP. BrandCos and MarketCos CEOs/CFOs. Operations Directors. Direct reports. Customers (SGWS/RNDC). - Frequency and the nature of the exchanges: Strong direct engagement and influence. Weekly reporting. Monthly presentations. Negotiation for allocations and conflict resolution. - Autonomy: Run the Global S&OP process and Partner in the Global S&OP COE. Run forecasting and demand planning processes. Leader of ERP transformation. Design the process of allocations for BrandCos. Working knowledge of financial systems - esssbase, Portfolio management through PLM and PRM processes. Design and implement the inventory management for the Markets - including defining the critical buckets. Portfolio segmentation principles for the S&OP management. - Budget: Headcount cost of S&OP organization. Headcount cost of Planning organization. Headcount cost of Logistics organization. HQ Planning and Logistics budget. - Indicators of success: Transform the PR into an End to End Integrated Supply organization. FA 75%, Bias +/- 5%, FA/Bias comparable to key competitors in USA/CAN. SSOS. CFR >98.5% OTIF >95% DOH ambition >300m in 3 years. S&R plan for Logistics in line with ESG targets. iSay >80% Pernod Ricard in the top 25 Best Supply Chain Organizations of Gartner. - Quality, Health, Safety, & Environment missions: - Manager (hierarchical management) drives: Guarantees the conformity of all processes and equipment's. Ensures the daily QSE management of its teams, anticipates and prevents QSE risks. Is responsible for the risk analysis of its sector and the associated operational control. Drives continuous improvement as well as its process and the achievement of set objectives. Is responsible for cause analysis (non-compliance, QSE incidents). Leads and is responsible for the deployment of the safety culture (personal safety and SDA) in the sector, promotes virtuous behaviors and celebrates best practices. Drives the implementation of the Group requirements related to MHE management. Is responsible for his/her own safety and that of others (shared vigilance) and involves and consults employees on QSE issues. Leads the interventions of external companies Must ensure that each member of his or her team has been trained and has the necessary authorizations and clearances to carry out his or her work . - Level of study: Preferably BA/BSC in Business related subject matter (Business Admin, Economics,). - Certifications / Titles / Entitlements/ Licenses: Expert in one of the common ERP suits: SAP, Anaplan, etc. Ideally completed one or more implementations. - Required years of professional experiences: >12-15 years. Knowledge/ Experience in forecasting, Demand planning statistical forecasts, lead a Regional, or Global S&OP, - Other mandatory technical skills: Expert in S&OP, IBP. Knowledge in Logistics management. Knowledge in VSM. Omnichannel, e-commerce, Pure channel experience. - Languages: English: Required. French: Asset. Other: Asset. - Tools: ERP Suites (SAP or Anaplan a plus). Power Bi. Excellent use of Word, Excel and Powerpoint. - Leadership Attributes skills that are critical to have for this position: Build effective teams. Consumer Focused. Drives results. Courage. Strategic mindset. Drives engagement. Strong change agent. When you join Pernod Ricard, you'll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it's what brings our culture to life. Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week. As a global employer, we understand that not everyone's working hours are the same, and we empower our employees to work the hours that make the most sense for them and their team's schedules. We offer employees great benefits and perks to toast to a life filled with support. Check out PRUSABenefits.com for details. Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms. Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the application process, contact us at PR_NA_***********************************. Job Posting End Date: Target Hire Date: 2025-10-18 Target End Date:

Responsible for executing the technical support strategy and tactics that will improve the customer experience. The focus is to drive the business forward in creating stronger relationships with VIP customers, increasing customer satisfaction, creating operational efficiency, and creating a motivational environment that attracts the best of the best. This role will require frequent travel to large client site in the DC/Baltimore area. Preferred candidate will have 7-10 years of experience in healthcare industry, and experience with complex organizations Developing and achieving technical support strategic objectives and goals to support the organizational vision. Managing and directing of Technical Support team and Field Services team while leading the development of the vision and strategy for VIP customers. Ensuring targeted service and performance standards are achieved or exceeded. Executing tactical plans and initiatives that exceed customer expectations, resulting in increased customer satisfaction. Establishing and managing communication channels within and among departments--being the liaison to provide customer feedback to the Senior Management Team. Manage technical project specific to the VIP customers and Managed Services team. Work with Managed Services team members, decision makers, and stakeholders to define technical requirements and systems goals, and to identify and resolve the technical issues. Perform technical liaison role working with Managed Services, the VIP customers, and the offshore vendors. Analyze business processes and collaborate with the Managed Services, Application Support, Application Development, and Operations to identify opportunities to streamline processes, and measure the results of activities. Forecast and manage technology costs by providing input into annual budget planning. Conduct research on software and systems products to justify recommendations and to support purchasing efforts. Maintain thorough understanding and awareness of emerging trends in the industry and drive technological innovation. Performs personnel functions (e.g. interviewing, evaluating, supervising, staff development, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of personnel and achieving objectives within budget. Education Required: Bachelor's degree in computer science, software engineering or related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 8+ years' experience in IS/IT role designing, implementing, and maintaining software solutions, systems, applications, and Revenue Cycle Management. 5+ years' experience in a management or supervisory role. Microsoft Windows servers and Directory Services; cloud computing; Microsoft 365 solution and architecture; Storage Area Networks; Virtualization; application delivery; backup and recovery; Microsoft Exchange server; system monitoring; data center infrastructure; and scripting languages. Knowledge, Skills & Abilities: Knowledge of: Current protocols, internet standards, and best practices; data privacy practices and laws; hosting and cloud environment (AWS); infrastructure deployments and solution implementation; hands-on systems and network support; overseeing software systems, applications, and related products. Skill in: Advanced leadership; working as member of a team; communicating effectively with internal and external stakeholders; analysis and creative problem-solving; establishing and maintaining effective working relationships; project management. Ability to: Oversee and advise on research into systems issues and products; diagnose technical problems; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We're Looking For: The Vice President of Enrollment Operations is a strategic and operational leader responsible for driving the effectiveness, efficiency, and quality of 2U's enrollment operations across its Degree and Executive Education businesses. This executive oversees the full enrollment lifecycle, ensuring a seamless, high-quality experience for prospective learners and strong alignment with marketing, technology, and university partner teams. The role focuses on organizational design, process optimization, technology integration, and team development. Success in this role will be measured by the strength, scalability, and consistency of 2U's enrollment engine. This role will focus on designing and guiding the overall strategy for the enrollment team and will not directly engage in recruitment or admissions activities, directly evaluate individual student recruitment or admissions staff, or directly manage recruiters or their managers. Responsibilities Include, But Are Not Limited To: Strategic Leadership Develop and deploy a scalable, data-informed enrollment strategy aligned with 2U's goals. Partner with Marketing, technology, and University Partnerships to ensure tight integration between lead generation, admissions operations, and student onboarding. Establish the vision and roadmap for future-state enrollment systems, automation, and service models that enhance efficiency and transparency. Represent Enrollment as part of the company's senior leadership team, providing insight into market dynamics, performance, and opportunities for improvement. Operational Excellence Oversee enrollment operations across domestic and global teams, ensuring consistent processes, compliance, and a best-in-class learner experience. Drive process improvements that reduce friction and enhance quality from inquiry to registration. Develop policies and strategies to guide managed teams activities. Collaborate with Technology and Business Operations to modernize systems and integrate data across CRM, communication, and reporting platforms. Build strong operational alignment between Marketing, Enrollment, and Academic Operations to ensure clarity of ownership and seamless learner transitions. Team Leadership Lead, mentor, and develop a large, distributed team of enrollment leaders, managers, and specialists. Delegate authority effectively to subordinates and their teams to execute 2U's strategy. Foster a culture focused on accountability, collaboration, and continuous improvement. Ensure training, coaching, and professional development programs equip teams to deliver high-quality engagement with prospective learners. Data and Insights Partner with Analytics, Marketing, and Finance teams to monitor funnel performance, and identify opportunities for improvement. Use data and insights to diagnose friction points, inform marketing and operational strategies, and improve contact quality, service and throughput. Support the development of shared reporting frameworks that increase visibility across the full learner acquisition funnel. Cross-Functional Collaboration Partner with Marketing on lead flow, creative alignment, and campaign performance optimization. Collaborate with Product and University Partner teams to ensure accurate program representation and launch readiness. Work closely with Technology, Finance, and Analytics to improve forecasting, resource planning, and system integration. Things That Should Be In Your Background: Master's degree perferred or equivalent leadership experience. 10+ years of progressive leadership in enrollment, operations, or student services preferably within large, matrixed, or high-growth education environments. Demonstrated experience leading large teams and transforming complex processes through technology, automation, and service design. Proven collaborator with strong cross-functional influence and communication skills. Deep understanding of digital marketing, CRM systems (SalesForce), and the learner acquisition funnel. Other Attributes That Will Help You In This Role: Strategic thinker who combines analytical rigor with operational execution. Empathetic leader who develops and empowers high-performing teams. Strong collaborator who drives outcomes through partnership and shared accountability. Passionate about expanding access to high-quality education and delivering an exceptional learner experience. While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two days a week. Benefits & Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us - and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include: Medical, dental, and vision coverage Life insurance, disability, and 401(k) employer match Free snacks and drinks in-office Generous paid holidays and leave policies, including unlimited PTO Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break The anticipated base salary range for this role is ($153,300 -$193,700), with potential bonus eligibility. Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. About 2U LLC For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings - from free courses to full degrees - and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world's top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there - we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at *********************** #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

Job Description gTANGIBLE Corporation (gTC), ****************** is an S corporation and a registered Government contractor that provides services and solutions in: National Security Programs Professional, Administrative, and Management Support Mission and Warfighter Support We are a Service Disabled Veteran Owned Small Business (SDVOSB) and the founder has years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government contracting professionals. gTANGIBLE is in the process of identifying candidates for the following position. Requisition Type: Contingent Position Status: Full Time Position Title: F-35 Joint Program Office Manager (Administration) Location: Arlington, VA Security Clearance Level: Secret The Manager (Administration) is the Program Manager for the F35 JPO Administration Support Contract which has 50 contractor personnel distributed over four states (Arlington, VA; Fort Worth, TX; PAX River, MD; and WPAFB, OH). Administration Program personnel include senior and junior Executive Level Support Specialists (Executive Secretaries) and senior and junior Clerical and Administrative Assistants (Administrative Clerks). Duties and Responsibilities Duties include the following: Supervise contractor employees and control the methods by which they perform the required tasks Maintain the organizational lines of authority and responsibility to ensure effective management of the contractor resources assigned to the contract. Maintain continuity between the on-Government site operations and gTANGIBLE's corporate offices Acts as the overall lead, manager and administrator for the contracted effort. Serves as the primary interface and point of contact with Government program authorities on technical and program/project issues. Oversees contractor execution of the task order requirements. Manages acquisition and employment of program/project resources. Perform subcontract management to integrate the work performed on the contract, regardless of employer and ensure subcontractor performance. Manage the timeliness, completeness, and quality of the contract deliverables Provide corrective action plans, proposal submittals, timely identification of issues, and effective management of all contractor personnel. Ensure customer satisfaction and professional and ethical behavior of all contract personnel Knowledge and Qualifications Bachelor of Arts/Bachelor of Science degree in Business Administration, Business Management, Project Management, Economics, Finance, Accounting, Data Analytics/Management, or related derivative degrees; OR Associate's degree plus 5 years related additional work experience; OR High School Diploma/General Education Development (GED) and/or a relevant technical certification plus 10 years additional work experience. Over 10 years of experience performing the described Duties and Responsibilities as a Federal government employee and/or contractor. Knowledge and experience providing quality customer service to Government employees, military personnel, contractors, and/or visitors. United States Veteran with military aviation experience is a plus. Must be familiar with military customs and courtesies Must have strong oral and written communication skills Must have experience with completing tasks associated with headquarters personnel and understand the Department of War/Defense processes Must have functional experience with the Defense Travel System (DTS) Must be proficient in the use of a Commercial-off-the-shelf (COTS)/Task Management Tool (TMT) Experience using the JPO Task Management System, Electronic Task Management System 2 (ETMS2) is preferred Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Toast is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. Our Fraud & Merchant Risk Operations team is the frontline that protects our merchants and our platform. This team handles the full lifecycle across Fraud, Merchant Risk, and Merchant Compliance-from pre-onboarding to transaction monitoring, product-abuse prevention, account access and ATO response, chargebacks/representment, reserves/holds, and offboarding. We're seeking a strategic, execution-minded Director of Operations to lead this function end-to-end across Toast's entire product suite-including Payments, Embedded Finance, and Payroll. You'll design the operating model and SLAs, scale the team and tooling, run incident response, and deliver measurable reductions in loss and friction. You'll partner closely with Product, Fraud Strategy, Legal, and Compliance, while providing a rigorous feedback loop to sharpen controls and enable confident growth. About this roll* (Responsibilities) Operations Strategy & Operating Model Own the end-to-end operating model for Fraud, Merchant Risk, and Merchant Compliance across the merchant lifecycle (prospect loans, pre-onboarding/KYB, transaction monitoring, product-abuse prevention, account access/ATO, chargebacks/representment, reserves/holds, and offboarding). Define policies, SOPs, SLAs, and escalation pathways; maintain an auditable control environment with strong QA and knowledge management. Set and track operational KPIs (fraud rate, chargeback ratio, approval rate, manual review rate, false-positive rate, SLA adherence, fraud losses). Lead cross-functional war rooms during fraud waves and high-severity events; conduct postmortems and implement preventive hardening. Pooled Workforce & Capacity Management Lead a multi-level analyst pool supporting all Toast products; implement workforce management (capacity models, scheduling, adherence) across diverse queues and time zones. Drive the development of training and QA programs; drive productivity and quality improvements through coaching, calibration, and playbook refinement. Lifecycle Coverage & Queue Operations (All Product Lines) Onboarding: Operate onboarding controls including KYB/KYC verification, business model and MCC validation, document collection and EDD workflows, bank-account ownership/verification, and exception handling. Payments: Manage card-present and card-not-present fraud queues, dispute operations, merchant settlement risk, and network program adherence. Embedded Finance: Oversee ACH risk, debit and credit card programs, Capital disbursements, returns and unauthorized claims, account linking and verification, disbursement controls, and limits management. Payroll: Lead controls for employer/employee identity, payroll-diversion and direct-deposit changes, and impersonation attempts. Minimize customer friction while meeting SLAs; ensure effective escalations and remediation. Tooling, Data & Automation Translate operational needs into requirements for case management, rule engines, alerting, link/graph analysis, and data enrichment. Prioritize and validate tooling enhancements; evaluate third-party vendors in collaboration with Strategy (identity/KYB/KYC, device/behavioral intelligence, bank-account verification, consortium data) and drive ROI via clear success criteria. Operationalize policies, rules, and models; provide ground-truth feedback on efficacy, friction, and emerging patterns across each product line. Run structured experiments with Product/Data Science; define success metrics, execute controlled rollouts, and lead post-launch reviews. Executive Communication & Stakeholder Management Deliver clear, data-driven readouts on risk posture, incidents, operational performance, and capacity needs to executive leadership. Example KPIs you'll own/influence: Fraud/chargeback rates; ATO; review SLA adherence; approval/conversion and false-positive rate; representment win rate; fraud loss; analyst productivity Do you have the right ingredients*? (Requirements) 10+ years in fraud/trust & safety, merchant risk, payments, or related operations at a PayFac/PSP, acquirer, fintech, or marketplace, with a record of reducing loss while improving customer experience. 5+ years leading managers and multi-disciplinary operations teams; proven in org design, workforce management, QA, and training at scale (including 24/7 coverage). Breadth across multiple product domains-payments (CP & CNP), embedded finance/money movement (ACH/RTP/push-to-card), lending/working-capital, and payroll; ability to tailor controls to each risk surface. Strong command of merchant compliance and partner requirements, including card-network monitoring programs and dispute frameworks. Track record implementing tooling and automation (case management, rule engines, device/behavioral intelligence, bank-account verification, data enrichment) and managing vendor ecosystems with measurable ROI. Analytical fluency (dashboards, SQL is a bonus), with comfort instrumenting KPIs, capacity models, and control-effectiveness metrics; evidence-based decision-making under pressure. Exceptional cross-functional influence with Product, Data Science, Legal, and Compliance; adept at translating operational insights into policy and tooling changes. Why join us? Own the operating backbone that keeps restaurants safe and thriving-across every way customers move money and get paid with Toast. You'll design systems and teams that reduce loss, speed decisions, and keep experiences fast and friendly-at Toast scale. AI at Toast At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range$154,000-$246,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

To oversee, manage and direct Navy Federal's Contact Center Operations (CCO). Provide executive oversight in conjunction with departmental executive management. Offer leadership and strategic direction to sustain superior member service, high operational efficiency and optimal resource management. Develop, direct, and administer comprehensive policies and programs to drive and support CCO division objectives, initiatives and operations. Ensure Contact Center strategies and activities align with department's mission, vision and values and corporate objectives. Direct report to SVP Contact Center Operations and Support. Extensive experience with financial and member service operations to include understanding of effective member service philosophy Extensive experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems Significant experience in driving change management and influencing organizational culture and values Extensive experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members Extensive experience in identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems Advanced knowledge on how to apply innovative and effective management techniques to maximize project and staff performance Advanced knowledge of federal and state laws, rules and regulations governing Contact Center operations, and associated regulatory compliance matters Desired Qualifications Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives Knowledge of Navy Federal operational systems Advanced skill in being adaptive/flexible; acquire, recognize & apply new information Expert analytical/quantitative, reconciliation and deductive reasoning skills Advanced skill leading with diplomacy & tact while maintaining appropriate assertiveness & persistence Master's degree in Business Administration or a related field, or the equivalent combination of education, training, and experience Hours: Monday - Friday, 8:00AM - 4:30PM (Hybrid) Location: 5510 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 Assume responsibility/accountability for the leadership, direction, and management of Contact Center Operations, related Account Services, Fraud & Digital Services, and CCO Learning Labs branches Provide recommendations to the SVP Contact Center Operations and Support regarding Contact Center operations, and related business improvement strategies Establish and implement short and long-term divisional strategy and goals, objectives, policies, and operating procedures; monitor and evaluate program effectiveness and implement changes as needed Determine and review gaps in divisional performance, establish relevant performance metrics, and ensure appropriate improvements are initiated and managed Adopt and implement strategies to better serve our members through digital transformation (e.g., data and analytics, change management, AI, machine learning, etc.) Identify and assist with the development of Contact Center long and short-term plans and strategies Create an efficiency culture to drive toward the goal of optimizing staff resources within the branches Provide positive leadership to the branches through teaching, training, employee engagement, succession planning, mentorship programs, and retention strategies Serve as liaison to external and internal key decision makers to improve branch performance Review branch effectiveness of operational processes, analyze trends, and report on opportunities for improved efficiencies, technologies, and expansion of company growth Establish credibility throughout Navy Federal, and with executive peers, as an effective spokesman for his/her/their area of responsibility, and developer of financial solutions for business challenges Drive organizational change and learning by embracing new, flexible, and agile approaches to improve business performance and efficiency Establish a closed loop feedback mechanism to identify process and training gaps from frontline team member performance trends to drive quality improvements Increase accuracy of operational forecast planning to maximize attainment of SL's through staffing, policies, technology and lessons learned Advocate for rigorous process improvement actions to reduce call volume Perform supervisory and managerial responsibilities Perform other duties as assigned