Operations management specialist resume examples from 2026

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Updated March 26, 2025

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Operations management specialist resume

Andrew Greene

(880) 555-1925 | agreene@example.com

Orlando, FL | 62987 N. Elm Rd. - 75141

Work experience

2020 - Present
Operations Management Specialist, Walmart - Orlando, FL
- Opened a new store location and assisted in recruiting and training new staff.
- Project Manager for Operations set in new store- systems, training, and business development.
- Assisted in the start-up of the facility through hiring and training over 700 associates.
2019 - 2020
Operations, Senior Specialist, Wachovia Securities Financial Holdings - Richmond, VA
- Conducted team audits to ensure accuracy of risk reports, escalated issues to management.
- Coordinate closing procedures with Municipality and Underwriting Desk.
- Prepared disks, journals and contracts for sale of account portfolios.
2018 - 2019
Storage Administrator, EMC Mechanical Services - Richmond, VA
- Configure NDMP backup to Data Domain using Isilon backup accelerators.
- Configure LUNs, LUNs Provisioning, and LUN Masking on EMC CLARiiON storage systems by using Access Logix.
- Project: IT Infrastructure Management and Development Type: System Administrator Platform: Linux, Solaris and MS Exchange.
2014 - 2017
Systems Engineer, JPMorgan Chase - Oakbrook Terrace, IL
- Have worked with hardware team to resolve hardware issue tickets.
- Provided internal and external infrastructure support for the global enterprise of the company in a timely manner while continuing productivity.
- Contacted hardware vendors for replacement parts.

Skills

New Processes
Site Operations
System Performance
Project Management
Disaster Recovery
Direct Reports
Procedures
Human Resources
System Integration
Regulatory Agencies

Education

Master's Degree, Business (2017 - 2018)
DeVry University
Oakbrook Terrace,
Bachelor's Degree, Business (2011 - 2014)
DeVry University
Oakbrook Terrace,

Operations management specialist resume

Brittany Diaz

(350) 555-3965 | bdiaz@example.com

Irving, TX | 69343 S. Maple Ave. - 47734

Work experience

2016 - Present
Operations Management Specialist, FedEx - Irving, TX
- Conducted sales calls to customer accounts to establish business procedures, set up new accounts and form customer supplier-alignment initiatives.
- Developed performance reviews using six sigma principals that gave employees more control of annualperformance evaluations.
- Enforced compliance of operations personnel with administrative policies, procedures, safety rules and governmental regulations.
2014 - 2016
Center Supervisor, ACE Cash Express - Irving, TX
- Interviewed and hired qualified candidates, as well as train current staff on company policies and operational procedures as directed.
- Trained and coached employees on store operations and customer service issues.
- Followed and administered center security and safety procedures reporting discrepancies to District Mgr.
- Managed a team of 5 direct reports and supported a department of 25.
- Manage and lead a group of Phone Customer Service Representatives.
2013 - 2014
Customer Service Supervisor, Michael Kors - New York, NY
- Supervised 4 cashiers and 2 service desk clerks.
- Developed and improved sales and retention culture motivating associates to perform at company standards.
2012 - 2013
Sales Coordinator, Michael Kors - New York, NY
- Inform colleagues of the sales goals for the day and ensure they are reached.
- Comply with sales related policies and procedures Creates a fluid wave of communication between the clients and the associates
- Process and maintain records for MDS rug classifications and ADL score thresholds.
- Top Sales Award - 1996 Sales Desk Coordinator Maintained product knowledge for accurate customer service

Skills

QA
Safety Standards
Hvac
Insertion Orders
Order Entry
Counter Sales
CSM
Travel Arrangements
POS
New Procedures

Education

Associate's Degree, Psychology (2010 - 2012)
Ohio State University
Columbus,

Operations management specialist resume

Joseph Clark

(920) 555-1114 | jclark@example.com

Saint Louis, MO | 44696 E. Oak St. - 45899

Work experience

2013 - Present
Operations Management Specialist, FedEx - Saint Louis, MO
- Gained project management experience by planning start-up of postal sort operation.
- Improved facility profitability and reduced costs through several targeted training initiatives.
- Led ISO-9000 Quality certification and training requirements as ISO Management Representative for the company.
2007 - 2013
Operations, Senior Specialist, Macy's - Saint Louis, MO
- Exceeded targeted sales goals by 120%.
- Attended frequent MK training workshops to improve selling techniques and product knowledge.
1997 - 2007
Operations Coordinator, Red Lobster - Saint Louis, MO
- Organized and fulfilled customer service routines and procedures Shadowed accounting department processes Provided custom-tailored accommodations for corporate blocks of hotel rooms
- Conduct safety meetings with team members, contractors, and subcontractors and assist with adherence to government regulations.
- Produced pricing records (which includes product detailed information and procedures), resolving order related discrepancies.
- Updated and created procedures and provided training.
1993 - 1996
Sales Coordinator, Kroger - Wilberforce, OH
- Managed quality communication, customer support and product representation for each client.
- Establish, monitor and achieve sales goals for 14 units.
- Monitored the tables on the sales floor to ensure that the merchandise was stacked neatly.
- Use Sage CRM to keep track of developed leads and clients.

Skills

Operations Intern
Project Management
Performance Reviews
CRM
Production Department
Audit Activity
Account Executives
Sales Goals
VIP
Sales Floor

Education

Master's Degree, Business (1996 - 1997)
Pennsylvania State University
Main,
Bachelor's Degree, Business (1990 - 1993)
Central State University
Wilberforce,

Operations management specialist resume

Nathan Davis

(490) 555-3076 | ndavis@example.com

Richmond, VA | 39352 W. Park St. - 92316

Work experience

2016 - Present
Operations Management Specialist, Aramark - Richmond, VA
- Established project control procedures such as project forecasts and cash flow projections.
- Identify opportunities to implement new products and services which support business development and client retention.
- Manage for daily operational procedures as well as special event planning for several locations.
- Supported brand management and customer relations activities.
- Trained 70 staff members on safety, machine use, and proper cleaning procedures.
- Mastered market requirements and the SWIFT system functionality and internal procedures in order to provide exemplary exception processing and client service.
2011 - 2016
Center Supervisor, United Parcel Service - Richmond, VA
- Handled the employee performance appraisals and evaluations for direct reports.
- Train employees daily on Safety procedures.
- Plan and schedule employees work attendance to ensure the store staff was adequate to perform required work and issue payroll.
- Supervised driver's daily activities ensuring delivery of packages safely and on-time.
2010 - 2011
Service Supervisor, Burlington - Bellingham, WA
- Expedited front lines, directs flow of customers, and ensured that each customer receives outstanding customer service.
- Led the implementation of seasonal floor sets to ensure they met company standards and deadlines.
- Support training for associates in the areas of customer service and company standards, policies and procedures.
- Manage Customer Service to ensure compliance of company policies band standards.
2007 - 2010
Flight Attendant, Allegiant - Bellingham, WA
- Performed calmly and efficiently for all passenger safety procedures and any emergencies during flight.
- Trained in CPR and First Aid along with operation and use of emergency equipment Excellent performance evaluations.
- Check emergency equipment and be aware of hazardous situations in the cabin before departure.
- Trained in CPR, AED, and other life saving techniques.

Skills

Logistics
Departmental Policies
Store Management
Safety Issues
Fire Extinguishers
Food Service
Daily Activities
Metrics
Client Service
Procedures

Education

Associate's Degree, Business (2005 - 2007)
Western Washington University
Bellingham,

Operations management specialist resume

Nicholas Owens

(880) 555-4878 | nowens@example.com

Atlanta, GA | 17946 S. Maple Ln. - 95576

Work experience

2013 - Present
Operations Management Specialist, Office Depot - Atlanta, GA
- Managed and trained in business acumen, operational excellence, loss prevention and logistics.
- Led Kaizen events and Five S programs to initiate lean Operations projects for more effective processes and procedures.
- Hire and develop staff in customer service and logistics techniques.
- Devise or modify procedures to solve problems and improve processing.
2010 - 2013
Dispatcher Supervisor, XPO Logistics - Atlanta, GA
- Scheduled workers and service vehicles Advised personnel about traffic problems Secretarial work
- Follow District procedures for dispatching emergency teams.
- Organized safety meetings as well as orientation for new employees.
2008 - 2010
Warehouse Supervisor, The Coca-Cola Company - Atlanta, GA
- Ensured safety and compliance of safety training for all employees.
- Managed day to day building operations to meet customer orders.
- Manage and direct the daily activities of checkers, loaders, and forklift drivers.
- Led a team of as many as 20 direct reports.
- Use daily programs that consist of OTM, Kronos, Basis, SAP, and WMS.
2005 - 2008
Sergeant, United States Marine - Twentynine Palms, CA
- Check and allocate crime files and written reports from police officers.
- Trained a battalion of five companies of Philippine Marines in the full spectrum of combat operations.
- Supervised and worked with Aircraft Modification teams to install 5 new aircraft systems along with combat upgrades to the units aircraft.
- Maintain state-mandated law enforcement certifications.
- Ensured complete compliance of the Command with all regulations and guidelines as well as operating procedures by all subordinate personnel.

Skills

Operations Management
Subordinate Units
Ribbon
US Army
Logistics
Procedures
Principal Advisor
ISO
Operational Procedures
Project Management

Education

High School Diploma, (2005 - 2005)
,

How to write an operations management specialist resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the operations management specialist role.

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in operations management specialist-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some operations management specialist interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some operations management specialist interviews.

Here are example skills to include in your “Area of Expertise” on an operations management specialist resume:

Operations Management
Logistics
PowerPoint
Project Management
Excellent Interpersonal
Data Analysis
Strong Analytical
Continuous Improvement
Human Resources
Process Improvement

SharePoint
Management System
ACH
Financial Management
Payroll
Financial Statements
Inventory Management
Sigma
Inventory Control
Business Process

Problem Resolution
Business Development
Organizational Change Management
Food Service
Medicare
Direct Reports
Hazmat
DOD
KPI
Commercial Banking

Zippia’s AI can customize your resume for you.

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(File formats: .pdf, .doc, .docx)

How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write operations management specialist experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from operations management specialist resumes:

Work history example #1

Customer Service Supervisor

Southeastern Grocers

Assured great customer shopping experience through daily interactions with customers.
Resolved guest issues and complainants immediately to the satisfaction of customer within company guidelines while maintaining composure and professional.
Created a positive, customer focused environment to uphold brand integrity and customer loyalty.
Established call center metrics and reporting that provided strategic overviews of business operations, including workforce planning.
Prepared and reviewed order entry accuracy reports, phone reports, and interpreted data.

Work history example #2

Operations Management Specialist

The Home Depot

Worked with OPS manager on managing P&L, general finances and payroll functions
Evaluated operating methods and procedures for improvement and total quality in servicing Home Depot stores.
Stocked merchandise for customer availability using a forklift efficiently and according to proper procedures.
Managed operational supervisors and their staff.
Staffed and developed store team and mentored department supervisor within district.

Work history example #3

Center Supervisor

Staples

Developed new customer relations through telephone contact and sales activity using SalesForce.
Upgraded the DOS based problem management tool to Windows environment.
Reviewed time clock punch cards and made any necessary revisions before submitting to payroll department INVENTORY ANAYLST/CUSTOMER SERVICE LEAD.
Coached associates and appropriately assigned tasks ensuring operational excellence and consistency throughout the store.
Created, designed and implemented wellness center safety policies and procedures, managed expenditures, evaluated effectiveness of programs and facility.

Work history example #4

Senior Managment Analyst

Goldman Sachs

Led infrastructure initiatives pertaining to Enterprise Architecture and Operations assessment, Storage / Network Monitoring technology solution implementations.
Increased cross-team synergy by providing the sales force with possible sales leads and alerts of large dollar movements within the portfolios.
Recruited to analyze and monitor portfolio performance for Goldman Sachs institutional clients through monthly and quarterly reporting.
Analyzed and calculated Federal regulation and Goldman Sachs equity requirements on investor portfolios to perform specific investment strategies.
Developed and executed fully integrated communications plans for conferences and events to centralize media coverage, digital content development and logistics.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from operations management specialist resumes:

Master's Degree in business

DeVry University, Oakbrook Terrace, IL

2017 - 2018

Associate's Degree in psychology

Ohio State University, Columbus, OH

2010 - 2012

Highlight your operations management specialist certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your operations management specialist resume:

Six Sigma Green Belt
Certified Professional - Human Resource (IPMA-CP)
Commercial Driver License (CDL)
Certified Manager Certification (CM)
Project Management Professional (PMP)
Certified Food Protection Professional (CFPP)
IT Information Library Foundations Certification (ITIL)
Certified Dietary Manager (CDM)
Certified Billing and Coding Specialist (CBCS)

Updated March 26, 2025

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