Team Lead, Market Operations
Operations manager job in Knightstown, IN
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video .
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.
What you'll be Doing
Be a continuous positive force within the market and create strong morale and spirit throughout the team.
Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss.
Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience.
Address and effectively manage complex and sensitive customer-facing issues.
What you should have
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
It would be great if you also had
Bachelor's Degree
Experience with Salesforce or Tableau
An analytical mind
Experience handling logistics
What we'll offer in return
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
Frequently communicates with customers and must be able to exchange accurate information.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Security Operations Center Manager
Operations manager job in Indianapolis, IN
ob Description
Capgemini Government Solutions (CGS) LLC is seeking a highly motivated Security Operations Center (SOC) Manager to join our Aerospace team in Indianapolis, IN to support our government clients. The successful applicant will work closely with our clients to provide technical support and current industry innovations in information security response, security monitoring, and support audit/compliance activities. The successful applicant will also have direct supervision of the CGS SOC team assigned to the project.
Job Responsibilities
As a Security Operations Manager, you will:
Work with a team of Information Security authorities supporting a global enterprise.
Provide daily oversight of SOC team and project deliveries.
Continually communicate with client US Head of Advanced Cyber Unit to confirm team is meeting clients' expectations
Perform daily operational 'eyes on glass' real-time monitoring and analysis of security events from multiple sources including but not limited to events from Security Information Event Monitoring tools, network, and host-based intrusion detection systems, firewall logs, and system.
Contribute to the design and implementation of Security Event Analysis and Incident Management processes and procedures.
Create incident response reports and documentation as required to communicate findings, outcomes and lessons learned.
Required Qualifications:
U.S. Citizenship is required.
Eligible to obtain and maintain a Government Security Clearance (DoD Secret).
10+ years of experience working in SOC environment as a Security Analyst.
7+ years of managerial experience in a SOC environment.
Experience supporting a large global enterprise environment
Solid and demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management.
Working knowledge of industry standard security tools such as, Darktrace, Netskope, Cisco Suite (Secure Endpoint-AMP; Secure Malware Analytics-ThreatGrid; Umbrella; Secure Cloud Email and Web Manager-IronPort ) ; Sentinel
Proficient knowledge and understanding of IP protocols and ports.
An understanding of incident response methodologies and technologies.
Familiar with key security models and regulations such as ISO 2700X, SOX and PCI.
Customer service including the resolution of customer issues, incident handling, and response.
Desired Qualifications:
Cloud security experience.
Programming and/or scripting language experience (C, .NET, Python, Perl, etc).
Technical certifications considered an asset are: CISSP, GCIH, GCIA, GCFA, GPEN , GCCF, CISA, CWSP, CCSP, CCNP, MSCE or, other relevant certification in vulnerability analysis, ethnical hacking techniques or penetration testing.
Experience with vulnerability assessment platforms and manual validation.
Experience in the areas of change control, problem management, incident management and troubleshooting of security solutions.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get the future you want | *****************
Disclaimer
All qualified applicants will be considered for employment based on their skills, and merit.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determined. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Store Manager - #969 - Fishers, IN
Operations manager job in Fishers, IN
Company: Majors Management
Store Manager
Reports to: District Manager
Job Type: Full Time
The Store Manager will be responsible for all aspects of the store's team and operations. This position will be responsible for driving store profitability, managing inventory levels, recruiting and hiring talent, and providing superior guest experience.
PRIMARY RESPONSIBILITIES
Manage day-to-day store operations
Hire talent
Training and developing the team
Manage employee performance
Schedule employee shifts effectively to meet guest demand
Drive store profitability
Actively manage P&L and inventory by identifying store and category sales trends
Forecast and analyze business trends and functionality within payroll, loss prevention, and controllable expenses
Implement action plans to generate and drive additional sales opportunities
Create an organized and process-oriented environment
Communicate company objectives as necessary
Create a culture of people-first, superior guest service
Set clear expectations for team members, track results, and manage performance for continuous improvement
Schedule team members effectively to meet guest demand and deliver a superior experience while maintaining labor controls
Other duties as assigned
QUALIFICATIONS
Minimum of 1 year of retail management experience
Must have valid driver's license and MVR
The role requires flexibility in hours, including evenings/weekends/holidays, and the ability to work at least 50 hours per week, including one weekend per month
Availability to be on call 24/7
EDUCATION and/or EXPERIENCE
High School diploma or GED is required
District Operations Director - Single Family Homes
Operations manager job in Indianapolis, IN
Korn Ferry has partnered with our client on their search for the role, District Operations Director - Single Family Homes.
District Operations Director - Indianapolis, IN (on-site)
Key Responsibilities
Operations & Property Management
Oversee day-to-day operations across Chicago, Indianapolis, and Ohio, ensuring consistent execution of company procedures and a high-quality resident experience.
Provide strategic oversight of property management functions, including service delivery, maintenance, renewals, and collections, with a focus on KPI achievement and cost control.
Navigate complex municipal environments, especially in Chicago, by building strong relationships with housing authorities and local agencies to ensure compliance and operational fluidity.
Lead vendor management and service team performance, ensuring alignment with company standards, cost efficiency, and resident satisfaction.
Conduct regular market visits and inspections to assess operational health, enforce standards, and identify opportunities for improvement.
Implement frameworks for emergency response, business continuity, and risk mitigation across all markets.
Resident Experience
Drive a resident-first culture by ensuring seamless onboarding, proactive communication, and responsive issue resolution across all touchpoints.
Leverage resident feedback and satisfaction data to evolve service offerings, improve retention, and build long-term loyalty.
Partner with leasing teams to monitor inventory, pricing, and occupancy trends, ensuring alignment with market demand and performance goals.
Reinforce tenant policies and procedures while maintaining a positive, service-oriented relationship with residents.
Financial Management
Lead the development and execution of annual operating budgets across assigned markets, with a focus on service cost management and NOI optimization.
Oversee accounts receivable, rent collection, and resolution of arrears, ensuring minimal variance and strong financial performance.
Review financial reports regularly to identify trends, risks, and opportunities, implementing corrective actions as needed.
Contribute to long-term planning and investment prioritization in alignment with the client's growth strategy.
Team & Talent Oversight
Manage two Area Directors and a regional team of 50-60 employees, ensuring clear accountability, performance consistency, and adherence to company policies.
Identify workload efficiencies and talent gaps, optimizing team structure and resource allocation across markets.
Lead workforce planning efforts in partnership with HR and third-party recruiters to support hiring, onboarding, and retention.
Strategic Partnerships & Compliance
Maintain active real estate licensure and ensure compliance with state-specific laws and regulations across Illinois, Indiana, and Ohio.
Collaborate with internal stakeholders and external partners to align operations with broader strategic goals and regulatory requirements.
Professional Experience/Qualifications
The ideal candidate will bring the following experience:
10-15+ years of senior-level operational leadership within residential real estate, property management, or single-family rental (SFR) environments, overseeing large-scale, multi-market portfolios with complex regulatory and municipal dynamics.
Proven ability to lead multidisciplinary regional teams across leasing, service, field operations, and resident experience, driving performance, accountability, and cultural alignment across diverse geographies.
Strong financial oversight and budgeting expertise, with a track record of managing service-related costs, optimizing NOI, and delivering consistent results across KPIs such as collections, renewals, and retention.
Experience navigating multi-state real estate laws and compliance, ideally with licensure in Illinois, Indiana, or Ohio, and a deep understanding of municipal engagement, housing authorities, and public-sector coordination.
Demonstrated success leading through organizational change, including assessing team dynamics, identifying talent gaps, and building bench strength to support long-term growth and operational resilience.
Exceptional interpersonal and communication skills, with the ability to build trust, manage conflict, and influence cross-functional teams, third-party vendors, and internal stakeholders.
Inspirational, low-ego leadership style that fosters collaboration, encourages ownership, and leads with empathy, structure, and clarity.
Comfortable operating in high-visibility, high-accountability environments, with a focus on resident satisfaction, team development, and community engagement.
Strong understanding of strategic planning and operational execution, with the ability to translate corporate goals into market-level performance and team alignment.
Proficiency in Microsoft Office Suite and property management platforms, including YARDI, with a commitment to data accuracy, reporting integrity, and system compliance.
General Manager - Indianapolis Zoo
Operations manager job in Indianapolis, IN
Aramark Sports & Entertainment is looking to hire a new General Manager to support our food and beverage operations. THE OPPORTUNITY: As a General Manager at Indianapolis Zoo, you will plan, manage, and lead contracted services with multi-million dollar revenue to meet operating and financial goals, client objectives, and guest needs. Food and beverage operations could include concessions, catering and premium dining services. This position will support and be responsible for executing large day to day operations, sports events, concerts, catering, and other large venue special events. The General Manager will report to District Manager with a team of salaried direct reports. This position is salaried, plus bonus eligible, contingent on achieving certain financial and performance goals.
We designed our benefits to promote a culture of health and wellbeing. No one knows what you need better than you, so we provide you with the necessary tools to help you take care of your health, family, finances and future. Click here to learn more. ?
Job Responsibilities
Full P&L responsibility in regard to food and beverage
Manage the client relationship at the location, while providing hands on execution and leadership of operations.
Leadership of a large team of managers and workforce throughout multiple units and concepts.
Developing new concepts to increase existing revenue sources for public foods/concessions, premium service and catering outlets.
Partner with the Senior General Manager and regions Vice President of Operations to plan and execute business development strategy for growth.
Recruitment and development of new and existing managers.
Interact successfully with the client, stadium guests and team members on a regular basis.
Qualifications
Minimum of 5+ years of large venue or multi-unit management experience is required.
Premium and Concessions Management experience preferred.
Direct P&L responsibility within a comparably scoped environment
Ability to lead a large team of culinary & operations managers in a high volume, fast-paced environment.
The ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business is essential to success in this role.
A passion for food & beverage with an ability to identify and develop successful concepts. Ability to communicate effectively with clients and senior management.
Ability to respond effectively to changing demands. P&L accountability and/or contract-managed service experience is desirable.
Candidate must be willing to be hands-on with staff and operations and be willing to work flexible hours that include evenings, weekends and holidays
About Aramark
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
VP, Operations
Operations manager job in Indianapolis, IN
At STAT Courier, we believe there is a better way to deliver what's important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.
What will your job look like?
The Vice President (VP), Operations is a visionary leader and strategic driver of operational excellence responsible for elevating the company by optimizing business processes, producing financial success, and spearheading transformative initiatives. The VP, Operations, is a polished executive who collaborates closely with business development to support client expansion, respond to RFPs, and participate in pricing and contracting decisions. Additionally, the VP, Operations ensures excellence in vendor management, quality control, and operational efficiency across logistics, field operations, and customer service.
Location: This position will be onsite daily in our Lake St. Louis location- 16 Hawk Ridge Drive, Lake St. Louis, MO
We are excited to welcome talent from across the country! Relocation benefits and assistance are part of our commitment to finding the right fit
What you'll do:
* Drive performance and operational synergy across logistics, field operations, customer service, and dispatch teams to ensure seamless execution and collaboration
* Lead innovation and technology adoption by integrating AI and emerging technologies to enhance efficiency, streamline decision-making, and optimize operational workflows
* Establish and enforce quality standards across all business operations, ensuring continuous improvement, compliance, and operational excellence
* Develop, monitor, and refine key performance indicators (KPIs) across all operational departments
* Implement and utilize advanced analytics and real-time dashboards to ensure transparency, accountability, and continuous improvement
* Leverage data to enable proactive adjustments to enhance productivity, cost-effectiveness, and service excellence
* Develop and optimize vendor relationships, oversee contract negotiations, performance management, and strategic partnerships to maintain quality and cost-effectiveness
* Partner with business development teams to identify growth opportunities, foster client relationships, and shape strategic initiatives for long-term expansion
* Strategically collaborate on pricing models and contract negotiations, balancing profitability, sustainability, and market competitiveness
* Oversee financial performance with P&L responsibility, ensuring operational effectiveness and profitability across business functions
* Manage budgeting, financial planning, insurance renewals, and investment strategies, aligning operational objectives with long-term fiscal goals
* Cultivate key stakeholder relationships, including clients, vendors, and internal teams, fostering trust, transparency, and long-term success
* Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
What you'll need:
Experience, Education & Certifications:
* Bachelor's Degree
* Minimum of 8- 10 years' experience in Operational Management and managing employees at all levels of the organization
* At least 5 years of experience in a senior leadership or executive role
* Experience establishing and managing all aspects of performance management and complex contracts with SLA's and government compliance
* Minimum of 3 years of experience with budget development, financial forecasting and P&L responsibility
Skills:
* Thorough knowledge of the transportation and courier industry or related fields
* Strong leadership, mentoring and coaching skills and strong conflict management skills
* Must be an analytical, proactive, and strategic critical thinker with ability to anticipate and resolve issues in a constructive manner
* Solid understanding of Operations leadership with a strong business and financial acumen
* Experience in developing, promoting, and building key relationships with all key stakeholders
* Ability to build consensus, develop policies, processes and procedures and maintain a high level of confidentiality
* Detail-oriented and ethical decision-making, ensuring integrity and accountability across operations.
* Exemplary interpersonal and written/oral communication skills and the ability to work with a variety of people and job positions
* Advanced computer skills; proficient with Microsoft Office Suite and adaptability to learn new systems
* Strong organization skills and ability to identify, prioritize, and respond to multiple deadlines
* Ability to work independently and demonstrates effective problem-solving skills
* Strong organizational skills, with the ability to prioritize, multitask, and meet demanding deadlines
Even better if you have...
* Prior project or contract management experience preferred
* Experience with Lean processes; Six Sigma Certification preferred
What's In it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Casual Dress Environment
Salary Min: $175,000
Salary Max: $225,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier's People & Culture.
Auto-ApplyDistrict Operations Director
Operations manager job in Indianapolis, IN
SUMMARY OF RESPONSIBILITIES
The District Operations Director will oversee the daily management and coordination of property operations in their assigned market which includes property acquisition, property renovation, leasing, property management, financial performance and collections. This role will develop and maintain strong working relationships with local markets, national and corporate employees as well as third-party vendors and leasing firms.
ESSENTIAL DUTIES
Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market.
Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees.
Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs.
Implement and execute company operating procedures to ensure compliance within local market
Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable.
Oversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced.
Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures.
Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately.
Ensure property records are maintained in accordance with company and state-specific statutes standards.
Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes.
Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.
Maintain an active real estate license and adhere to company real estate license requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
Primarily working within an indoors office environment
May sit for several hours at a time and climb up and down stairs multiple times each day
Prolonged exposure to computer screens
Must travel throughout applicable market using personal vehicle
Occasional hands-on work and training required
REQUIRED EDUCATION AND EXPERIENCE
Bachelor's Degree in Business Administration, Finance, Planning or related work experience
An active real estate license in the applicable state of practice is required
Minimum 5 years of asset and operations management experience
General knowledge of budgeting and financial analysis
Experience working in a cross-functional group, project management, and/or process improvement-oriented role
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
PREFERRED EDUCATION AND EXPERIENCE
Managing Broker License, a plus
Knowledge of Yardi Voyager or similar property management program
Experience working in a fast pace, high-growth company
REQUIRED KNOWLEDGE
Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Building and Construction- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
REQUIRED SKILLS
Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Negotiation- Bringing others together and trying to reconcile differences.
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management- Managing one's own time and the time of others.
Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.
Speaking- Talking to others to convey information effectively.
Writing- Communicating effectively in writing as appropriate for the needs of the audience.
WORK STYLES & BEHAVIORS
Leadership- Job requires a willingness to lead, take charge, and offer opinions and direction.
Persistence- Job requires persistence in the face of obstacles.
Initiative- Job requires a willingness to take on responsibilities and challenges.
Achievement/Effort- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Attention to Detail- Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace.
FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
By applying to this position you are consenting to receive follow-up communication.
Auto-ApplyRegion Manager
Operations manager job in Indianapolis, IN
Energy:
Forget about blending in. Thats not our style. We're the risk takers, the trailblazers, the game-changers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.
A Day in the Life:
Elevate your career as a Region Manager at Monster Energy, where you'll lead the charge in driving sales-generating activities with bottlers and retailers within your territory. Drive outstanding bottler business results through the implementation of strategic joint business plans with our bottling partners, while inspiring and guiding a talented local field sales team. Implement national and local marketing programs that not only boost market share but also exceed budget targets. Your solid market execution and relationship-building prowess will be key to driving market share and surpassing budget targets, fueling Monster Energy's success in your region!
The Impact You'll Make:
Lead market sales team to achieve annual business plan. Develop joint business plan, execution of quarterly sales and marketing initiatives, and identify opportunities and measure performance indicators within the assigned geography.
Attract, recruit, develop, and retain sales talent for the organization.
Manage high level bottler relationships with sales center leadership within our bottlers. Implement Monster business unit and division priorities with their specific sales and distribution centers.
Complete comprehension and utilization of all Monster Energy Company tools (CRM) and capabilities to maximize productivity and results in their assigned market including but not be limited to surveys, training tools, sales data software, asset allocation, and internal social platforms.
Train Bottler Sales Representatives on product knowledge, sales methodologies, and marketing and sales promotions by influencing bottler actions at multiple levels of their organization. Accomplish through partnership ridealongs in retail outlets, sales presentations within the bottler's facilities, "huddle" calls with bottler reps, and team calls with both internal and external partners.
Sell at retail (outlet level) aligned against quarterly strategic initiatives focused on innovation, distribution, displays, and cold/ambient equipment placements.
Accomplish in conjunction with bottler partners in the trade together or through influencing bottler actions.
Lead and develop region crew drives, market audits, company meetings and events, sampling initiatives plus local retail meetings. Duties would include planning, communicating, executing and owning all facets of sales events, set-up, tear-down, customer hosting, sales presentations, and additional responsibilities.
Who You Are:
Prefer a Bachelor's Degree in the field of -- Business Administration
Between 3-5 years of experience in Sales or Marketing in Beverage or Consumer packaged goods (CPG) field
Computer Skills Desired: Proficiency using Microsoft Office Suite
Preferred Certifications: Be at least of 21 years of age and maintain an acceptable driving record
Additional Knowledge or Skills to be Successful in this role: Forecasting, experience with Nielsen, Information Resources Inc (IRI), and other sales reporting systems
Monster Energy provides a competitive total compensation; this position has an annual estimated salary of $40,950-$54,600. The actual pay may vary depending on your skills, qualifications, experience, and work location.
Director of Operations
Operations manager job in Westfield, IN
Job Details Automatic Pool Covers, Inc - Westfield, IN Full Time 4 Year DegreeDescription
The Director of Operations is responsible for leading and managing all aspects of manufacturing operations, including production, engineering, and quality control. This role ensures efficient processes, high-quality output, and alignment with strategic business objectives. The Director plays a critical role in developing operational plans, managing teams, and driving continuous improvement initiatives.
Primary Responsibilities
Lead and oversee all manufacturing processes to ensure optimal production output and efficiency.
Manage the product development lifecycle from concept through production.
Qualify and manage the supplier base to ensure high-quality incoming materials.
Collaborate with the Impact Team to contribute to strategic planning and execution.
Research, evaluate, and approve capital equipment purchases.
Manage implementation and updates of manufacturing software systems.
Champion lean manufacturing principles to optimize workflows and reduce waste.
Oversee external manufacturing and engineering contracts and partnerships.
Lead the product certification process, ensuring regulatory and compliance standards are met.
Communicate technical information clearly to the Dealer Support Department.
Approve expenditures related to materials and departmental needs.
Develop, implement, and maintain corrective and preventive action programs.
Create and enforce quality control policies and continuous improvement practices.
Secondary Responsibilities
Conduct job site visits to assess product performance in the field.
Review and approve engineering and manufacturing documentation.
Provide technical guidance on complex engineering and production challenges.
Oversee the mechanical and electrical design processes.
Participate in departmental budgeting and financial planning.
Perform additional duties as assigned.
Supervisory Responsibilities
Lead, train, and manage the performance of direct reports across the Manufacturing, Purchasing, Scheduling and Engineering teams.
Establish departmental goals and evaluate performance against KPIs.
Mentor and develop staff to foster growth and support succession planning.
Qualifications
Education and Experience Requirements
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is required.
Minimum of 8 years' experience in a management role within a manufacturing and engineering environment.
Valid driver's license required.
Knowledge, Skills, and Abilities
Proficiency in Microsoft Office Suite.
Advanced knowledge of ERP software, Netsuite is a plus.
Strong understanding of engineering design tools and measurement equipment.
Excellent verbal and written communication skills.
Proven negotiation and decision-making abilities.
Effective time management and organizational skills.
Strong leadership qualities with the ability to motivate and develop team members.
Advanced problem-solving and analytical skills.
Initiative and creativity in improving product quality and operational efficiency.
Exceptional customer service orientation.
Flexibility to work additional hours or weekends when needed.
Physical Demands
Ability to alternate between sitting and standing for extended periods in office and manufacturing environments.
Clear vision, color perception, and manual dexterity for handling documents and data input.
Strong auditory skills for effective communication.
Occasional exposure to warehouse, manufacturing, and outdoor environments.
Center Operations Director
Operations manager job in Kokomo, IN
CIRCLE CITY ABA :
Circle City ABA provides Applied Behavior Analysis Therapy for children and adolescents diagnosed with Autism Spectrum Disorder. Circle City ABA has created a center-based environment where play meets progress through high-quality therapy, individualized treatment and behavior plans, and specialized programs. The mission of Circle City ABA is to enrich and empower children with autism through applied behavior analysis therapy.
Once you experience the remarkable program Circle City ABA has created, you will never want to return to any other job. Do not just take our word for it, reach out to us and speak to our current team members!
Why Work for Circle City ABA? The better question is why not? Just a few of the perks of being a CIRCLE CITY ABA full-time team member are below:
· Health, Dental, and Vision Insurance
· Competitive compensation
· Paid time off
· Paid training
· 401k Eligibility
· Dedication to your professional and personal development
Center Operations Director Job Responsibilities:
· Ensures day-to-day operation of Circle City ABA Center-based services, including key functions such as administrative support, the safety of participants, inquiry support
· Provide administrative human resources support for the onboarding process; hiring of Registered Behavior Technician (RBT), Behavior Technicians
· Responsible for facilitating center employee training
· Provide administrative human resources support for employee performance and any corrective action plans
· Responsible for reviewing payroll
· Maintain electronic files according to HIPPA and Circle City ABA company policy
· Attends parent meetings to assist BCBA in the maximization of authorized hours and to increase participation in services and discuss any financial needs and options
· Providing website updates and content to Marketing
· Ensure maximum utilization; scheduling center staff with clients
· Maintain a clean, safe, and positive environment for clients and employees within the center by ensuring compliance with all relevant building and safety codes, including addressing building and facility maintenance and emergencies, while scheduling and hosting vendors for center needs
· Assist in the facilitation in client enrollment
· Maintain tour readiness throughout the Center
· Ensure productivity and efficiency of the center in the office
· Non-clinical opening and closing duties
· Purchasing and tracking of supplies for the center
· Facilitates and assists with if necessary, cleaning and organization duties
Requirements
Education:
Must possess one of the following:
• A Bachelor's degree in an applicable social services field from an accredited university is preferred but not required
• At least 2 years of experience specifically in the coordination/management of services preferably in an ABA setting
Director I, Digital Claims Operations
Operations manager job in Indianapolis, IN
Director I, Digital Claims Operations (Dir I Digital Ops) Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Alternate locations may be considered if candidate resides within a commutable distance from an office.
The Director I, Digital Claims Operations will lead key operational functions within Claims, including oversight of teams requiring more complex processes or support. This may include responsibility for production support to ensure timely issue resolution, root-cause identification, and stability across Claims platforms and processes, and focus on JAA / TPA (Jointly Administered Agreements; Third Party Administrator) operations and improvement. May also oversee other specialty inventory such as worker's compensation claims to ensure consistent quality, accuracy, and adherence to regulatory and contractual requirements. The role will identify digital and automation opportunities that enhance Claims workflows in partnership with IT and delivery teams, and drive process optimization efforts across Claims operations to improve cycle time, reduce rework, and strengthen operational readiness for new benefits, products, or regulatory mandates.
How you will make an impact:
* Serves as a leader across departmental lines in order to further penetration of operational digitization, E2E efficiencies, lowered administrative costs and an excellent member and provider experience.
* Enables effective achievement of digital operations organizational objectives.
* Participates with peers and digital operations leadership to deliver on strategic plans and objectives.
* Provides a broad range of services needed by operational & technology teams to satisfy strategic initiatives, and leads and executes strategic business transformation projects along with complex/new processes.
* Plans, directs, and controls the resources and efforts of a unit(s) within blended Digital Operations organization.
* Executes objectives of the company and the blended Digital Ops organization.
* Effectively leads implementation / management of digitization initiatives that demonstrates understanding of current and future operational business processes that digitization does/can enable.
* Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility.
* Management of digitization initiatives that demonstrates understanding of current and future operational business processes that digitization does/can enable.
* Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility.
* Ensures compliance with state and federal regulations.
* Directs multiple work functions/applications or major projects/programs with broad scope and strategic business impact.
* Manages an enterprise suite of applications by developing digitization forecast and delivery plan.
* Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis.
* Delivers operational guidance and offers system solutions that enable the operations of functional areas on a 24x7x365 basis.
* And/or provides oversight of transactional operations staff management, ensuring production levels and quality are maintained.
* Ensures teams are meeting production (inventory levels, aging and quality) and guides teams to take immediate corrective actions as needed.
* Hires, trains, coaches and evaluates performance of direct reports.
* Provides leadership in motivating subordinates to accomplish the Digital Ops organization goals and objectives.
* Develops a strong team through training and effective organizational development practices.
* Implements the policies, practices, and procedures of the company and blended digital and operations organizations.
* Manages direction of information system and programming activities of technical staff.
* Leveraging reporting and analytics tools, continually monitors procedures and operational metrics to ensure these are met by staff.
* Manages across geographically diverse associates and vendor partners.
* Has fiscal responsibility for unit budget.
* Builds strong partnerships with market and digital leads, Benefits Administration, Provider Engagement and Contracting, Sales and Internal Audit.
* Effectively adjusts communications depending upon audience; translates technical and/or business issues in non-technical/non-jargon terms to non-technical or executive audiences.
* Effectively consults, facilitates, negotiates and persuades.
* Effectively interfaces with external contacts, e.g. customers and agencies. Negotiates the resolution of intra-organizational issues in the balanced best interests of the business.
Minimum Requirements:
Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years of experience leading technology (application development, configuration, maintenance or implementation and support) teams and/or cross functional project (technology and operations) teams; with 5 years management and/or leadership experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
* Proven experience leading Claims Operations teams and strategy within a large healthcare payor environment strongly preferred.
* Proven track record leading Digital Transformation in a Claims operational setting strongly preferred.
* Digital literacy strongly preferred.
* Health insurance industry experience strongly preferred.
* Claims operational experience strongly preferred.
* Process Improvement/Six Sigma skillset preferred.
For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $148,984 to $223,476.
Locations: Massachusetts
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Job Level:
Director
Workshift:
1st Shift (United States of America)
Job Family:
CLM > Claims Support
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Director I, Digital Claims Operations
Operations manager job in Indianapolis, IN
Director I, Digital Claims Operations (Dir I Digital Ops)
Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Alternate locations may be considered if candidate resides within a commutable distance from an office.
The Director I, Digital Claims Operations will lead key operational functions within Claims, including oversight of teams requiring more complex processes or support. This may include responsibility for production support to ensure timely issue resolution, root-cause identification, and stability across Claims platforms and processes, and focus on JAA / TPA (Jointly Administered Agreements; Third Party Administrator) operations and improvement. May also oversee other specialty inventory such as worker's compensation claims to ensure consistent quality, accuracy, and adherence to regulatory and contractual requirements. The role will identify digital and automation opportunities that enhance Claims workflows in partnership with IT and delivery teams, and drive process optimization efforts across Claims operations to improve cycle time, reduce rework, and strengthen operational readiness for new benefits, products, or regulatory mandates.
How you will make an impact:
Serves as a leader across departmental lines in order to further penetration of operational digitization, E2E efficiencies, lowered administrative costs and an excellent member and provider experience.
Enables effective achievement of digital operations organizational objectives.
Participates with peers and digital operations leadership to deliver on strategic plans and objectives.
Provides a broad range of services needed by operational & technology teams to satisfy strategic initiatives, and leads and executes strategic business transformation projects along with complex/new processes.
Plans, directs, and controls the resources and efforts of a unit(s) within blended Digital Operations organization.
Executes objectives of the company and the blended Digital Ops organization.
Effectively leads implementation / management of digitization initiatives that demonstrates understanding of current and future operational business processes that digitization does/can enable.
Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility.
Management of digitization initiatives that demonstrates understanding of current and future operational business processes that digitization does/can enable.
Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility.
Ensures compliance with state and federal regulations.
Directs multiple work functions/applications or major projects/programs with broad scope and strategic business impact.
Manages an enterprise suite of applications by developing digitization forecast and delivery plan.
Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis.
Delivers operational guidance and offers system solutions that enable the operations of functional areas on a 24x7x365 basis.
And/or provides oversight of transactional operations staff management, ensuring production levels and quality are maintained.
Ensures teams are meeting production (inventory levels, aging and quality) and guides teams to take immediate corrective actions as needed.
Hires, trains, coaches and evaluates performance of direct reports.
Provides leadership in motivating subordinates to accomplish the Digital Ops organization goals and objectives.
Develops a strong team through training and effective organizational development practices.
Implements the policies, practices, and procedures of the company and blended digital and operations organizations.
Manages direction of information system and programming activities of technical staff.
Leveraging reporting and analytics tools, continually monitors procedures and operational metrics to ensure these are met by staff.
Manages across geographically diverse associates and vendor partners.
Has fiscal responsibility for unit budget.
Builds strong partnerships with market and digital leads, Benefits Administration, Provider Engagement and Contracting, Sales and Internal Audit.
Effectively adjusts communications depending upon audience; translates technical and/or business issues in non-technical/non-jargon terms to non-technical or executive audiences.
Effectively consults, facilitates, negotiates and persuades.
Effectively interfaces with external contacts, e.g. customers and agencies. Negotiates the resolution of intra-organizational issues in the balanced best interests of the business.
Minimum Requirements:
Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years of experience leading technology (application development, configuration, maintenance or implementation and support) teams and/or cross functional project (technology and operations) teams; with 5 years management and/or leadership experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
Proven experience leading Claims Operations teams and strategy within a large healthcare payor environment strongly preferred.
Proven track record leading Digital Transformation in a Claims operational setting strongly preferred.
Digital literacy strongly preferred.
Health insurance industry experience strongly preferred.
Claims operational experience strongly preferred.
Process Improvement/Six Sigma skillset preferred.
For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $148,984 to $223,476.
Locations: Massachusetts
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws
.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Job Level:
Director
Workshift:
1st Shift (United States of America)
Job Family:
CLM > Claims Support
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Auto-ApplyDirector Operations
Operations manager job in Greenwood, IN
The Director of Operations is responsible for managing the overall performance and profitability of multiple Transportation, Flow Through or Warehouse facilities. The Director of Operations leads and manages all activities related to the functioning of the service centers in order to meet or exceed customer expectations and to achieve facility and company goals for operating revenue, growth, sales, and service for the service area. In addition, the Operations Director establishes and maintains an effective relationship with their staff, customer contacts and internal support groups. Manages to key internal and client facing metrics and defines strategies for continuous improvement. Multiple Logistics Site Managers report to this position.
JOB RESPONSIBILITIES
Oversee all aspects of multiple sites for operations, administration, financial and customer service within the facility
Ensure maximum return on revenue through effective operational planning and business development
Overall responsibility for financial management, P&L results and management results to achieve operating income plan
Owns the overall performance of the NOS results for the respective site
Acts as key point of contact for multiple customers, working through service and KPI targets, contractual issues and/or renewal, pricing and scope adjustments
Responsible for increasing the customer presence within Neovia
Ensure compliance with all federal, state, or local regulatory agencies. (i.e. OSHA, DOT)
Direct as needed the recruitment and/or contract personnel to meet the requirements of current and projected business within the facilities
Weekly performance reporting, review of facility financials, and various audit compliance for internal/external customers
Support sales and business development and has the ability to develop an effective plan, integrate and handle existing and new business, as needed
QUALIFICATIONS
Function as liaison between corporate groups and facility personnel, ensure a clean, properly organized, safe, and healthy environment for all personnel, including all facilities and equipment in a good state of repair
Bachelor degree in Supply Chain, Transportation & Logistics or related degree and /or equivalent experience
5 years' experience in warehousing (operations, sales, or combination)
Proven track record in leading/managing distribution operations
Knowledge of state, federal and international applicable laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, U.S. Customs, environmental, import/export, maritime, human resources)
Demonstrated strong leadership, business planning, financial analysis, negotiation and customer satisfaction skills
Demonstrated knowledge of effective organization and project management skills
Ability to work effectively in a business environment characterized by complexity, ambiguity and rapid change
Excellent interpersonal, communication, change management and presentation skills (written and verbal)
Demonstrated ability to effectively resolve customer complaints and problems and restore or maintain business
Adherence to the Company's Core Values and ability to execute our Value Promise
Additional Qualifications:
Master's degree in Supply Chain Management, Business or related area with major or emphasis in transportation or logistics.
5+ years of supervisory experience. Ideally have 3PL Pre-Sales support experience.
7 years or more of logistics experience
Ability to travel
PHYSICAL REQUIREMENTS
Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
ADDITIONAL INFO
Director of Operations
Operations manager job in Indianapolis, IN
Job Description
The Director of Operations is responsible for driving operational excellence of assigned manufacturing plant(s) by ensuring consistent execution of manufacturing processes, achieving production targets, improving efficiency, and fostering a culture of continuous improvement to align plant performance with overall business goals. The ideal candidate will be a hands-on leader with proven plant management experience managing complex manufacturing environments, fostering high-performance cultures and achieving Key Performance Indicators (KPI's) related to safety, quality, cost, delivery and employee engagement. This position will serve as a contributing member of the Senior Leadership Team and participate in the decision-making process concerning the direction and future growth of the company.
POSITION GUIDELINES:
1. Utilize a coaching style of management.
2. Maintain confidentiality in all areas of responsibility as required.
3. Promote the company's development of a cogent work ethic, loyalty, integrity and proper business philosophy.
4. Maintain consistency in all interactions with associates.
5. Stay abreast and updated on current trends and opportunities that could impact the company.
6. Adhere to company procedures and guidelines.
JOB DUTIES & RESPONSIBILITIES:
1. Manage and oversee the day-to-day operations of assigned plant location(s) to meet or exceed profit, revenue, OTD, productivity, efficiency, and quality standards.
2. Develop and execute operations strategies that support business growth, cost control, capacity expansion, and process innovation.
3. Develop and execute manufacturing location strategy and sourcing strategy for new and existing production programs
4. Set and monitor KPI's to drive accountability and performance.
5. Implement standardized processes and leverage best practices to ensure consistency and continuous improvement.
6. Champion Lean Six Sigma and other continuous improvement methodologies to reduce waste, optimize throughput, and improve operational performance.
7. Foster a strong quality-focused culture across to consistently meet production targets while upholding high-quality manufacturing standards.
8. Promote and maintain a safety culture, ensuring full compliance with regulatory requirements and corporate policies.
9. Lead, mentor and develop managers, build succession plans to ensure strong bench strength.
10. Partner with sales, engineering, quality, purchasing, finance, and HR to support integrated business objectives.
11. Manage and propose site level capital projects, budgets, and resources in alignment with strategic priorities.
12. Collaborate with sales to ensure operational alignment with customer service expectations.
13. Provide clear communication and leadership to the operations group to act as a cohesive unit for supporting our customer base.
14. Provide clear, timely reporting to the leadership team.
15. Provide the operating group with insight into global labor and productivity economics.
16. Utilize technical expertise to analyze processes and implement problem-solving tools that proactively address operational risks before they impact customer satisfaction or financial performance.
17. Actively engage in MRB processes, design reviews, corrective action implementation, production floor support, equipment maintenance, calibration programs, supplier and internal audits, documentation reviews, customer complaint resolution, inspection practices, product costing, and continuous improvement initiatives.
18. Serve as a key member of the ISO9001 and ISO13485 audit teams.
19. Lead weekly planning and commitment meetings.
20. Participate in strategy development and budget planning.
21. Travel as needed between plant locations to coordinate and provide oversite to support operations and cross-site initiatives.
22. Other duties as assigned.
QUALIFICATIONS
Experience/Background:
Minimum of 10 to 15 years of progressive leadership experience in operations management, including multi-site management.
Minimum of 10 years of experience in Plant Management or a senior manufacturing management role.
Travel up to 50% of the time within the U.S. and internationally
Must be a U.S. Citizen with the ability to obtain an U.S. Government Security Clearance.
Skills:
Exceptional leadership and communication (interpersonal, verbal and written) skills
Strong organization skills with the ability to manage multiple projects and priorities
Strong financial acumen with ability to manage P&L, control costs, and interpret financial statements
Ability to lead and drive operational change
Hands-on, data-driven and solutions-oriented mindset
Effective negotiator with suppliers, vendors, and other stakeholders
Capable of identifying and addressing ethical and legal risks.
Proficient with Microsoft Applications and database management tools
Strong understanding of ERP/MRP systems. IFS and Made-2-Manage preferred.
Education:
Bachelor's degree in Operations Management, Engineering, Business or related field.
MBA Preferred
ENVIRONMENTAL & PHYSICAL REQUIREMENTS
Manufacturing / Non-Sedentary Requirements:
Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.
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Director, Legal Operations
Operations manager job in Carmel, IN
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Director, Legal Operations-Carmel, IN (Hybrid)
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
Job Summary:
As a member of the Allegion Legal, Compliance & Corporate Communications Department, the Legal Operations Director will report to the General Counsel. The Legal Operations Director is a multifaceted role and a critical member of the Team, focused on strategic planning and execution of key initiatives, operational efficiency, financial management, and technological implementation for groups that make up the Team, including Allegion's legal, compliance, corporate communications and enterprise risk management functions. This role will partner closely with the General Counsel, members of the Team, and various other cross-functional teams to optimize the Team's service delivery across our global footprint.
What You Will Do:
Strategic Planning and Execution
Partner with the General Counsel to develop the Team's global and integrated strategy to include annual goals, objectives, key metrics, and implement operational strategies and initiatives
Monitor progress and measure success against departmental objectives and strategic plans
Periodically benchmark the Team's operations, processes, and practices against other legal departments and identify opportunities for continuous improvement
Manage operational projects, leverage resources outside the Department and, where appropriate and necessary, direct the Department's administrative and para-professional resources to implement improvements that maximize efficiency and optimize the Department's internal resources
Partner with IT, Finance, Compliance, and other key teams on operational initiatives
Financial Management/Planning
Oversee the Department's budget planning, monitoring, and forecasting
Streamline billing processes, identify cost-saving opportunities and implement efficient spending practices
Track and analyze the Department's spending and provide regular budget reporting to leadership
Vendor Management
Manage relationships with external vendors as well as legal and other types of service providers
Negotiate contracts to ensure cost-effectiveness and value
Work collaboratively with the General Counsel and the Department's Senior Leadership Team to implement and oversee a vendor evaluation processes
Monitor vendor compliance with agreed-upon terms and service levels
Manage relationships with external vendors and legal service providers, including billing and expense-related matters
Technology and Process
Help develop and maintain the Department's Technology roadmap
Identify opportunities for automation and implement solutions to reduce manual workload and provide overall efficiency to the Department for the benefit of the broader Allegion organization
In partnership with IT, evaluate, implement, and manage legal technology solutions (e.g., matter management, e-billing, contract management systems) to streamline workflows and improve data analytics
Lead operational continuous improvement efforts, process metrics and feedback from stakeholders to include implementation of technology solutions, development and deployment of key processes, tools and guidelines
Develop self-service resources, training, process, and tools to empower the business to address low-risk issues that have historically been addressed by the Department
Provide training and support for technology adoption within the Department and provide overall efficiency to the Department for the benefit of the broader Allegion organization
Data and Reporting
Develop and maintain metrics and dashboards to provide insights on the Department's spending, workload, and performance to leadership and provide overall efficiency to the Department for the benefit of the broader Allegion organization
Provide data analytics to identify productivity trends and assess the impact of initiatives
Support operational and ad-hoc information requests from the Department's Senior Leadership Team
Department Administration
Serve as primary point of contact for the Department's operations needs
Assist with new hire onboarding processes for the Department
What You Need to Succeed:
Bachelor's degree in business, law, finance, or related field
8+ years post graduate experience, primarily in legal department, law firm or business operations
Minimum of 5 years of legal department, law firm and/or related program/project management experience working with senior legal executives
Demonstrated experience with legal technology implementation and management
Strong understanding of financial planning and budget management
Excellent analytical and problem-solving skills
Strong analytical and data interpretation abilities
SKILLS & COMPETENCIES
Excellent communication and interpersonal skills
Exceptional organizational and project management capabilities
Proficiency with legal technology and business applications
Detail-oriented with ability to manage multiple priorities
Strong business acumen and financial management skills
Collaborative approach to problem-solving
Ability to work effectively with attorneys and business stakeholders
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, “this is your business, run with it”.
You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You'll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Unlimited PTO
Employee Discounts through
Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Apply Today!
Join our team of experts today and help us make tomorrow's world a safer place!
Not sure if your experience perfectly aligns with the role?
Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification
and
every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
#LI-TB1
#LI-Onsite
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
Auto-ApplyDirector of Titles Operations
Operations manager job in Carmel, IN
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We're Looking For:
OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations - US Marketplace.
In this role, you will lead a large, high-impact team responsible for the end-to-end title process-from intake to correction to release-delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business.
You Are:
* Strategic - You think ahead and design scalable solutions.
* Collaborative - You thrive in cross-functional partnerships and influence across the business.
People-Focused - You inspire, grow, and develop strong teams.
* Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
What You'll Do:
Strategic Leadership
* Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution.
* Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability.
* Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives.
* Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency.
Operational Excellence
* Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards.
* Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience.
* Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews.
* Serve as the primary liaison to internal and external stakeholders on all title-related matters.
People Leadership
* Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth.
* Recruit, hire, and train team members while building a pipeline of future leaders within the organization.
* Engage employees through coaching, recognition, and career development opportunities.
Special Initiatives
* Represent Title Operations in enterprise-level initiatives, projects, and presentations to senior leadership.
* Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience.
Who You Are
* Strategic - You think ahead and design scalable solutions.
* Collaborative - You thrive in cross-functional partnerships and influence across the business.
* People-Focused - You inspire, grow, and develop strong teams.
* Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
Must-Haves
* Bachelor's degree in Business, Operations, Finance, or related field preferred.
* 8+ years of progressive experience in automotive, financial services, or related industries.
* 5+ years of proven leadership, including managing large, multi-site or high-volume teams.
* Strong financial acumen and ability to manage budgets.
* Demonstrated success in process transformation, compliance management, and stakeholder influence.
* Proficiency with CRM platforms and core business technology tools.
Nice-to-Haves
* Direct experience in title operations or processing.
* Experience leading operations through automation, digitization, or regulatory change.
What We Offer:
* Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
Auto-ApplyDirector of Operations
Operations manager job in Carmel, IN
You're more valuable than ever - And that's just how we'll make you feel.
At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities.
Responsible for oversight of the administrative, operational, and clinical support of all urgent care centers within assigned geography as well as the virtual care team. This role contributes to the development and implementation
of strategic plans, market objectives, and initiatives designed to enhance financial performance, patient satisfaction, clinical quality, and to improve the reach of our care into the communities we serve.
Develops market-wide policies, procedures, and partners with the finance team to create center and market-level budgets. Works directly with leadership, providers, central support functions, and colleagues on the partner health system side to achieve organizational objectives.
Job Requirements
Education
Bachelor's degree
Master's degree in related discipline preferred
Work Experience
5+ years of operations management experience required.
Management experience in a medical or healthcare environment required.
Experience managing multiple sites preferred.
Required Licenses/Certifications
Current state Driver's License
Additional Knowledge, Skills and Abilities Required
Ability to bring the GoHealth vision and mission to life and show team members how their work connects to them.
The ability to set goals and communicate a plan of action.
The skill to empower team members to deliver results.
Possessing bias towards action while managing risk.
The ability to accomplish a task with concern for all the areas involved.
The ability to communicate information through written and verbal means.
The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Demonstrated ability to implement a metrics-driven culture focused on accountability and results.
Demonstrated ability to develop business strategies to improve and grow business opportunities
Strong leadership skills including the capacity to articulate the vision and goals of the practice, gain trust and respect, prioritize and keep a team focused on the most impactful projects, set appropriate expectations, and maintain accountability.
Core Competencies:
Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
ESSENTIAL FUNCTIONS Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
Responsibilities include:
Direct the identification, development, and implementation programs centered on quality and operations excellence.
Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to center operations.
Works with administration and clinical program development to develop and implement long-term plans for the market.
Collaborate with internal and external business partners to maintain all contractual performance guarantees.
Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests.
Oversee maintenance of appropriate staffing levels center operations staff and providers for all market sites; includes, but not limited to developing the staffing model, collaboration with talent acquisition to interview and hire new team members, and provide guidance to the management team on staffing practices.
Responsible for review and assessment of key performance indicators, provide feedback to managers on operational performance and make recommendations on improvements as needed.
Enhances market operations by supporting all cross market initiatives; provide guidance and best practices to on-site managers and other team members in the market, ensure timelines are met, and develop and implement cross market processes and procedures.
Collaborate with other markets to collect information, share best practices across markets, develop training plans, and capture data to track and monitor progress.
Build and maintain visibility in the community by supporting on-site managers in their outreach efforts; identify outreach possibilities and partner with the Marketing and Business Development teams to drive volume and establish a positive community profile for the centers in the market.
Responsible for managing market-wide initiatives, including project management and outcome assessment.
Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
Set up email alerts as new job postings become available that meet your interest!
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here. *****************************************
Auto-ApplyDirector of Operations
Operations manager job in Richmond, IN
Title: Director of Operations
Immediate Supervisor: Vice President of Operations
Exempt Non-Exempt
Responsible for all aspects of day-to-day operations of one or more regions of business.
Principal duties and Responsibilities:
Supervise all aspects of business from supplies to staff and production.
Confirm quality of work being done and quantity done at the end of each day.
Responsible for maintaining acceptable performance standards and metrics of crews.
Maintain contract and/or performance schedule.
Oversee day-to-day performance of staff.
Responsible for supervising efficiency of all administrative functions necessary including but not limited to ordering and tracking of supplies, billing, hours, safety documents, etc.
Ensure safety practices and procedures and human resource policies and procedures are being followed at all times.
Financial responsibility for all offices in assigned region with the goal of maximum profitability.
Makes recommendations to owner for improvements on operations and responsible for implementing approved ideas.
Perform other related work as assigned using available resources to achieve established goals.
Position Requirements:
High School Diploma
Organized and motivated to provide project support as directed
Conscientious professional who has a pleasant phone manner and excellent organizational skills
10+ years operations management experience in the field
Proficient in Microsoft Office products, specifically Word, Excel and Outlook
(This is not a complete listing of all duties and responsibilities. Other duties as indicated by the supervisor/manager may also apply.)
Regional Manager
Operations manager job in Indianapolis, IN
Job Description
Regional Manager - Affordable Housing (KY, IN, OH) Travel Required | Strong Growth Opportunity
Are you an experienced affordable housing leader ready to take the next step in your career? We're seeking a Regional Property Manager to oversee a multi-state portfolio of LIHTC communities across Kentucky, Indiana, and Ohio. This role offers the flexibility to live anywhere within these states, with regular travel required.
As a key leader, you'll ensure your sites meet operational, financial, and compliance goals while mentoring on-site teams and driving resident satisfaction.
What We Offer
Competitive base salary + quarterly performance bonuses
Annual merit-based raises
Comprehensive medical, dental, and vision insurance
Company-paid life insurance
401(k) with employer match
Paid holidays + generous PTO plan
Long-term career growth with a stable, respected company
What You'll Do
Oversee daily operations of affordable housing properties within your region
Ensure full compliance with LIHTC, HUD, and Fair Housing regulations
Conduct regular site visits and property inspections
Lead, coach, and develop on-site management teams
Manage budgets, monitor financial performance, and control expenses
Partner with ownership and senior leadership to achieve occupancy and compliance goals
What You Bring
5+ years of LIHTC property management experience
In-depth understanding of HUD and state compliance programs
Proven success managing multiple communities or regions
Strong leadership, organizational, and communication skills
Proficiency with RealPage, OneSite, or Entrata preferred
Willingness to travel regularly throughout KY, IN, and OH
Ready to Make a Regional Impact?
If you're a results-driven affordable housing professional looking to advance your career, apply today and join a company that values your expertise and commitment to excellence.
Multi-Site Operations Manager( Multi Family)
Operations manager job in Indianapolis, IN
B I R G E & H E L D
Investing in Communities to Transform Lives.
Supporting 3 Multifamily Communities Alpine Studio, Beechmill, and The Jacob (Indianapolis, IN) - 370 Units
WHO WE ARE
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
POSITION OVERVIEW
The Multi-Site Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the assigned onsite team, optimizing resident satisfaction, working alongside Birge & Held's offsite centralized team members and ensuring the property's value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.
KEY RESPONSIBILITIES
Property and Asset Management
Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets' physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).
Team Leadership and Management
Recruit, develop, train, and lead the onsite team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.
Leasing and Prospect Engagement
Collaborate cross-functionally with the Sales & Leasing team to support marketing efforts and maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.
Compliance and Reporting
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.
EDUCATION, EXPERIENCE, AND SKILLS
Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one's time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.
WHAT WE OFFER
Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
#INDOS
Auto-Apply