Director of Operations
Operations manager job in Austin, TX
As a Director of Operations, you will contribute to the company's success by effectively directing all business within the market.
This includes employee development, growth and profit objectives, customer service, hiring, coaching and proper control of all payroll, facility and operating expenses.
As the head of your region, you'll motivate, mentor, and guide your team of Business Managers and create a welcoming environment through service and care. Exemplary planning, organization and communication skills are key and dental industry experience is highly preferred. This position is field based and requires frequent travel to the offices throughout the region.
Summary of Key Responsibilities
Operational Leadership & Performance:
Drive the operational, financial, and clinical performance of all dental offices within the region.
Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
Team Development & Leadership:
Lead, mentor, and develop a team of office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
Foster an environment that encourages transparent communication, teamwork, and alignment with company values.
Patient Care & Clinical Excellence:
Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met
Job Requirements
Bachelor's degree
At least three years of experience managing multiple practice/site locations (3+) preferably in the Dental Industry
Proven track record of year-over-year growth
Proven track record of measurable, successful customer service initiatives
Ability to forecast and analyze business trends to maximize territory performance and profitability
Ability to create and maintain a budget
Travel within the required territory (5 days in the field).
Benefits Include: Medical, Dental, Vision, 401k, Deferred Compensation plan, PTO, Paid Holidays, mileage reimbursements
Director of Healthcare Operations
Operations manager job in West Lake Hills, TX
Our client, a healthcare provider is seeking a permanent Director of Operations to work out of their corporate offices in North Austin, TX. This role is onsite 5 days a week from the hours of 9:00 am - 5:00 pm, Monday through Friday. Candidates must have experience out of healthcare administration and must have 5+ years of experience managing patience services. This role offers up to $120K annually based on experience as well as benefits after 30 days of employment.
Responsibilities:
Oversee day-to-day non-clinical operations with a focus on process improvement and standardization across facilities.
Collaborate with cross-functional departments (Billing, IT, HR) to implement new systems and operational initiatives.
Track key operational metrics and performance indicators, identifying improvement opportunities and driving corrective action.
Ensure compliance with all organizational policies and applicable federal, state, and local regulations.
Serve as administrator for company policies, documentation, and audit processes.
Maintain operational reporting to support internal and external reviews.
Partner with IT to ensure operational systems (PACS, EMR, registration portals) are functional and optimized.
Support technology implementation and troubleshooting for front office and administrative systems.
Ensure adherence to data security and HIPAA compliance standards.
Identify and resolve workflow inefficiencies across departments and recommend sustainable solutions.
Develop and maintain Standard Operating Procedures (SOPs) for operational and administrative functions.
Support training and documentation efforts to ensure staff compliance and readiness.
Lead or assist in cross-functional projects to enhance operational effectiveness.
Provide direct supervision and coaching to operations admin assistant and office coordinator, fostering collaborations, accountability, and professional growth.
Requirements:
5+ years of experience in healthcare operations or administrative management.
Strong understanding of healthcare operations.
Experience managing contracts, technology systems, and cross-functional projects.
Proficiency with healthcare IT systems.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Director of Customer Success (Construction)
Operations manager job in Austin, TX
Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years - until now.
Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and CBRE, to name a few.
With $120M raised and major expansion planned for 2025, this is a unique opportunity to join a fast-scaling company reshaping one of the world's largest industries.
About the Role
We're looking for a highly capable and driven Director of Customer Success - Mission Critical to lead implementation efforts, onboard and drive long-term customer value across our most complex and strategic enterprise accounts. This is a hands-on leadership role overseeing a team of Customer Success Managers (CSMs) responsible for successful delivery, product adoption, account growth, and retention.
This role will report directly to the Chief Customer Officer, with cross-functional collaboration across Sales, Account Management, Product, Delivery, and Marketing. You'll also be responsible for shaping and executing our customer success strategy globally, including building scalable processes, influencing executive stakeholders, and owning customer health and retention KPIs.
Key Responsibilities
Lead and mentor a team of Customer Success Managers overseeing global enterprise projects
Build and maintain strong relationships with executive stakeholders (GCs, owners, consultants), guiding them through effective technology adoption across their portfolios
Oversee the full post-sale customer journey-from onboarding and implementation to adoption, expansion, and renewal
Own customer health metrics, renewal/retention targets, and customer satisfaction KPIs
Analyze customer goals, workflows, and challenges to design enterprise-level initiatives that deliver measurable impact
Partner with Sales to identify and execute account expansion opportunities
Develop business cases and ROI analyses to demonstrate value and secure long-term buy-in
Collaborate closely with Product, Delivery, and Marketing to drive roadmap input, feature feedback, and impactful customer storytelling
Travel to client sites across North America (~30-50%) to support rollouts, deepen relationships, and drive engagement
Requirements
8-10 years of experience in the construction industry, including on-site management of trade partners in the US market
Demonstrated experience building and managing senior-level relationships across large-scale accounts (GC, owner, or consultant executives)
Proven leadership of customer-facing teams or strategic initiatives (e.g., change management, process optimization, or tech adoption)
Deep understanding of construction workflows, project delivery, and business processes-particularly at the intersection with technology
Strong communicator with executive presence; able to influence and align stakeholders
Experience driving SaaS adoption, renewal, and expansion within enterprise organizations is a strong plus
Prior experience in software implementation or a SaaS environment is an advantage
Willingness to travel ~50%
Must be located in Eastern or Central time zones
By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.
Technical Operations Manager
Operations manager job in Georgetown, TX
As a subsidiary of Hanwha Energy, a global energy solutions company, Hanwha Convergence USA Corp. provides reliable Smart Factory Solution, Factory Automation, and renewable energy O&M (Operations and Maintenance) services to semi-conductor manufacturing as well as solar PV & battery energy storage system (BESS) power generation clients. Hanwha Convergence is an affiliate of Hanwha Group, which is the 7th largest business conglomerate in Korea. Hanwha Group is a world leader in solar energy and a Fortune Global 500 company.
Position Summary:. We are seeking a strategic and technically proficient Technical Operations Manager to support and enhance the performance of Hanwha Convergence Operations & Maintenance (O&M) Division. This role is responsible for analyzing O&M operations, optimizing productivity and efficiency, and driving continuous improvement through SOP development and performance insights. The ideal candidate will serve as a key liaison between field operations, business development, and R&D teams to ensure operational excellence across all solar O&M initiatives.
Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates.
Essential Duties and Responsibilities:
Team Leadership & Department Oversight
Lead and manage the Technical Operations Group, including direct supervision of group members.
Define team objectives, allocate tasks, and ensure efficient collaboration across functions to support O&M operations.
Oversee professional development, performance evaluations, and resource planning for technical staff.
Operations Performance & Process Improvement
Analyze overall O&M operations, productivity, and efficiency within Hanwha Convergence's O&M Division.
Oversee and manage key performance indicators (KPIs) for power plant performance (Availability Guarantee, Performance Ratio and more), ensuring alignment with internal targets and customer expectations.
Establish standard operating procedures (SOPs), performance objectives, quality control standards, and operational policies.
Coordinate with internal business development and O&M teams to drive improvements through performance analysis.
Field Operations & Commissioning Support
Lead implementing O&M Contract obligations on performance reports.
Work closely with the Remote Operations Center (ROC) for the implementation of daily customer reports and updates.
Coordinate field operations and support the commissioning process for new solar PV, BESS plants and facilities.
Analyze system integrity and operational efficiency, underperformance issues for customer-owned assets.
Lead and support O&M analysis projects and assist corporate clients in implementing system and technology updates.
Technology & Trend Analysis
Conduct technology trend analysis related to utility-scale O&M and green energy control systems.
Facilitate technical feedback between Hanwha Convergence field teams and the R&D team at headquarters to drive continuous improvement in service quality.
Technical Marketing & Customer Interface
Support business development teams with data-driven insights related to customer O&M needs and expectations.
Assist in preparing technical recommendations, performance reports, and business development proposals.
Collaborate with customers' technical teams to ensure alignment between their operational goals and Hanwha Convergence's service capabilities.
Education and/or Experience Requirements:
Bachelor's degree in Engineering, Renewable Energy, or a related technical field preferred.
Experience leading technical teams or overseeing cross-functional project teams is strongly preferred.
5+ years of experience in solar energy, BESS operations, technical analysis, or O&M coordination.
Familiarity with PV, BESS systems, commissioning processes, and performance analysis tools.
Strong communication, organizational, and cross-functional coordination skills.
Proficient in Excel, project management tools, and data reporting platforms is a must.
Working knowledge of industry standards, codes, and safety regulations (e.g., NERC CIP) is a plus.
Ability to interpret SCADA data, performance KPIs, and generate actionable insights from large data sets.
Self-motivated, proactive, and able to manage multiple priorities in a fast-paced operational environment.
Hanwha Convergence is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Convergence will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations.
Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.
You may view your privacy rights by reviewing Hanwha Convergence Privacy Policy here or contacting our HR Team for a copy.
Automotive Fixed Operations Manager
Operations manager job in Austin, TX
*For a quick application text APPLY1 to 82174* *About Dent Wizard* Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
*Job Title:* Fixed Operations Manager *Location:* Austin, TX
*Reports To:* District Manager
*Position Summary* The Fixed Operations Manager is a front-line leadership and sales role responsible for driving organic revenue growth and developing Technician talent across a limited number of worksites. This position serves as the primary liaison between customers, Technicians, and the home office, ensuring operational excellence and superior customer service.
*Essential Duties & Responsibilities* *Leadership*
* Act as team leader and mentor to Technicians, providing daily guidance and support both in-person and remotely.
* Schedule Technicians and manage workload distribution.
* Collaborate with DM/ROD/RVP to ensure staffing levels meet current and future business needs.
* Hire new Technicians and oversee onboarding for smooth integration into service operations.
* Provide technical support and share best practices to maximize Technician productivity.
* Identify high-potential Technicians and coordinate advanced or cross-training opportunities.
* Deliver balanced, real-time feedback and address performance deficiencies proactively.
* Develop and implement performance improvement plans as needed.
* Conduct formal annual performance reviews.
*Operations*
* Serve as the pivot point between customers, Technicians, and the home office.
* Initiate and maintain business relationships with auctions, rental agencies, and auto dealers.
* Expand service offerings by educating client managers and service writers on reconditioning services (e.g., PDR, bumper and wheel restoration).
* Conduct utilization reviews of client and departmental accounts on a weekly/monthly basis.
* Perform quality checks on repairs to ensure compliance with company standards and identify revenue opportunities.
* Lead monthly Technician meetings to share company updates and strategic direction.
* Continuously improve personal sales skills and industry knowledge.
*Administrative*
* Ensure compliance with facility regulatory standards and company policies.
* Maintain cleanliness and organization of company supplies, tents, vehicles, and equipment.
* Manage inventory levels and control shop waste.
* Reinforce company expectations regarding professionalism, customer service, and quality standards.
* Prepare operational updates and Technician performance reports.
*Qualifications* *Required*
* Proven experience coaching and managing team performance.
* Ability to manage multiple projects with varying timelines and priorities.
* Strong service orientation and ability to collaborate across sales channels.
* Excellent presentation and communication skills; credible and persuasive communicator.
* Solid understanding of financial results and material cost management.
* Sound judgment and problem-solving skills.
* Knowledge of local and federal environmental, health, and safety regulations.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The starting compensation is expected to be:
$55.000 - $60.000 / YearWe offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies [Benefits Highlights Booklet](
*EOE Statement: *Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at ...@dentwizard.com.
Plant Manager
Operations manager job in Elgin, TX
About Us:
Established in 2018, we are an innovative, data-driven, and customer-centric vertically integrated organic poultry farm and food processor with massive growth potential.
Job Responsibilities:
Summary
The purpose of this position is to provide supervision and direction to staff of the Poultry Processing Plant. Manages daily operations with the plant management team while maintaining all standards of safety, compliance, quality, and all other goals.
Essential Functions:
Supervise, manage, and direct plant team to assure that all safe food handling practices and regulatory compliance are maintained while producing quality products
Responsible for continuous improvement of plant
Control cost and manage resources within established goals
Establish and maintain strong, positive working relationship with UDSA
Assist in the preparation for and execution of customer, corporate, and third party audits.
Meet or exceed company objectives
Maintain facility and grounds in accordance with company and USDA standards
Perform other duties as assigned.
Requirements:
Excellent written and verbal communication skills.
Must have strong communication and interpersonal skills.
Computer, math, and analytical skills needed.
Proficient in Spanish or willingness to learn.
Computer savvy.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Relocation assistance
Vision insurance
Schedule:
10 hour shift
12 hour shift
Monday to Saturday, 5 days per week
On call
Experience:
Food Processing: 5 years (Required)
Management in Poultry Processing: 3 years (Required)
Supervising Experience: 5 years (Required)
Language:
Spanish (Preferred)
Assistant Store Manager, Austin
Operations manager job in Austin, TX
About Us
This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of color and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991.
Early in its evolution, ZIMMERMANN took the bold step of fusing fashion with swimwear and presented it to the world. It immediately found its following with the fashion elite, creating a new point of reference in flattering, feminine and stylish swimwear. While the swimsuit thrust ZIMMERMANN on to the international stage, it has been its optimistic, feminine and consistently desirable collections across its ready-to-wear and resort that have propelled it to greater global appeal.
While based at home in Sydney, ZIMMERMANN present their ready-to-wear collections each season at Paris Fashion Week. Working with the highly acclaimed designer and long-time collaborator, Don McQualter, ZIMMERMANN maintains a number of stand-alone stores across Australia, UK & Europe, China, The US, and the Middle East.
Job Description
A rare opportunity exists for an Assistant Store Manager to join our Austin boutique in The Domain. The Assistant Store Manager will partner with the Store Manager in leading a team of passionate brand ambassadors whilst embodying the Zimmermann brand: bringing optimism, creativity, and sophistication in everything they do. Inspire the team by leading by example to create a collaborative and motivating environment that fosters a shared brand vision.
Key Responsibilities
To consistently provide strong leadership, lead by example and present as a role model for all team members.
Maximize sales by striving to be the best at providing excellence in Client Service, Visual Presentation and creating a memorable brand experience.
To ensure that all team members achieve a superior standard of excellence in client service, brand knowledge and product knowledge.
Promote an enjoyable and collaborative working environment which promotes passion, focus and discipline.
Drive the recruitment process in line with Zimmermann's Diversity and inclusion vision.
To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude.
To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive.
Oversee store operations including stockroom management and leading the Stock Coordinators through the stocktake in accordance with Zimmermann policy and procedure.
To promote and always uphold the non-negotiable standards of the work health and safety policies and procedures.
To ensure that administration is carried out accurately and efficiently in line with Zimmermann Policy and Procedures
Qualifications
Proven experience in a similar leadership role or client service environment
Excellent organisation skills and high attention to detail.
Passion for the brand and Fashion retail industry
Strong communication skills and the ability to build strong, genuine relationships with team members and clientele.
Desire for a long-term and fulfilling career journey
Why join our team?
Bespoke career development plans and access to strong mentors and industry leaders.
Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.
Competitive package, seasonal uniforming and team member discount
Be part of a responsible fashion house with a focus in leading in sustainability
About you
Proven experience in a similar leadership role in luxury retail.
Excellent organisation skills and high attention to detail.
Passion for the brand and Fashion retail industry
Strong communication skills and the ability to build strong, genuine relationships with team members and clientele.
Desire for a long-term and fulfilling career journey.
Compensation
Zimmermann utilizes the advertised salary range as a benchmark to offer candidates competitive compensation in the market. This approach also allows for flexibility to account for differing levels of experience and to reward both performance and tenure.
Although the published salary range is a genuine estimate of the intended pay for the role, Zimmermann maintains the discretion to offer compensation outside the range provided.
In addition to the base salary, Assistant Store Managers are also eligible for commission on all sales.
At Zimmermann, we believe in rewarding excellence. Our commission structure is designed to motivate and recognize your contributions to both personal and store sales performance. You'll earn a competitive commission on all personal sales for the month, providing you with the opportunity to significantly enhance your earnings based on your success.
Diversity Statement
Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
General Manager
Operations manager job in Austin, TX
The Connor Group is a nationally recognized leader in operating luxury apartment communities. With over $5 billion in assets, we are known for our high-performance culture, competitive spirit, and recognition programs that reward results like no other organization. Our associates are driven, accountable, and thrive in an environment where excellence is the expectation.
Position Overview
We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Austin, TX. This role is ideal for high-performing leaders outside the real estate industry who have a proven track record of driving sales, leading teams, and delivering measurable business growth. Successful leaders in retail, restaurants, hospitality, and fitness have consistently excelled with us.
The General Manager will be responsible for maximizing community performance, developing and motivating top talent, and delivering exceptional experiences to residents-all within a culture that prizes accountability, achievement, and continuous improvement.
Key Responsibilities
Lead overall operations and performance of assigned luxury apartment communities.
Drive revenue growth through effective sales leadership and business development strategies.
Coach, train, and develop top-performing associates with a strong focus on career growth and mentorship.
Ensure accountability across all aspects of operations, including financial performance, customer satisfaction, and operational standards.
Create and sustain a competitive, high-energy environment that motivates associates to consistently exceed expectations.
Deliver a world-class living experience for residents by ensuring quality, service, and excellence at every level.
Qualifications
Proven success as a multi-unit or general manager in industries such as retail, restaurants, hospitality, or fitness.
Demonstrated ability to drive sales performance and grow business results.
Strong leadership presence with the ability to inspire, coach, and hold others accountable.
Highly competitive, goal-oriented, and motivated by results and recognition.
Exceptional communication, problem-solving, and decision-making skills.
Bachelor's degree preferred but not required.
What We Offer
Top Tier Benefits for you and your family.
Total compensation: $125,000-$160,000 annually (base + bonus)
Partnership opportunities with potential equity exceeding $2 million.
An award-winning culture that emphasizes accountability, achievement, and recognition.
Career development and advancement opportunities in a high-growth organization.
Join Us
At The Connor Group, we don't hire from our industry-we hire proven leaders ready to bring their competitive drive and leadership experience to an entirely new arena. If you're seeking a career with unmatched rewards and the opportunity to impact both business results and people's lives, we want to hear from you.
General Manager
Operations manager job in Austin, TX
Why us?
Trailblazers. Pioneers. Innovators. Being the first takes courage. Hotel Van Zandt was the first to bring worn-leather boots and a vinyl collection to Rainey Street. Nearly a decade later, we've grown and embraced change, evolving into a hub for risk-takers and those who dare to chart their own path. Whether you're here to explore, relax, or be inspired-Hotel Van Zandt offers an authentic Austin experience for the creative and the curious.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.
Responsibilities
Executive Committee
Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.
Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Operating Budget
Development of annual operating budget which will serve as an operating plan and define required levels of achievement.
Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Departmental Objectives
Set written priorities and key objectives for each department head quarterly including action plan and completion date.
Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Forecasting
Monthly forecasting of operating staff and cost expenditures.
Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement Critique
Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.
Review and approve all expenses in "other expense" categories in all departments.
Regularly review all major expenses to assure that monies are wisely expended.
Staff Relations
Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.
Communicate, counsel and assist in staff development.
Be visible and available to all hourly personnel in accordance with the Company's open door policy.
Attend monthly department employee meetings whenever possible.
Staff Evaluation
Conduct performance appraisal and personal development plans for management staff.
Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
Staff Hiring
Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets.
Wage and Salary Administration
Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing
Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas.
Assure recommendation and implementation of price increases on a timely basis.
Inspection
Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.
Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees.
Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Property Maintenance
Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.
Marketing Plan
Development of annual sales and marketing plan.
Monitor implementation of marketing plan action steps.
Sales Management
Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.
Regularly review individual productivity taking corrective action and guiding as needed.
Evaluate market mix and take action in order to best position the hotel for increased business.
Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.
Food and Beverage Promotion
Monitor the success of F&B promotion programs. Take corrective actions as required.
Monitor sales levels in order to take steps to reverse negative sales trends.
Credit
Maintain credit policies at Front Office, Sales and Catering.
Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.
Front Office Management
Regular review of Front Office results in order to maximize room revenue.
Identify problem areas and initiate solutions.
Community Relations
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
Policies and Procedures
Assure that all Company policies and procedures are fully implemented throughout the hotel.
Qualifications
Education/Formal Training
A four-year college degree or equivalent education/experience
Experience
Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, previous experience as Department Head at same facility.
Knowledge/Skills
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
Must have excellent speech and written skills in order to communicate with managers, guests and employees.
Must have excellent literacy skills necessary for reports, policies and procedures.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have vision ability in order to visually inspect hotel.
Must have mobility to walk through the front and the back of the hotel.
Climbing approximately 20-30 steps 10% of the week.
Physically able to regularly inspect all areas of interior and exterior of facility.
Environment
General office and hotel environment
Benefits
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary
USD $210,000.00 - USD $250,000.00 /Yr.
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Assistant Store Manager
Operations manager job in Austin, TX
The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager's absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead the store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels onthe retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
Make sure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Sales Specialist Training, Assistant Manager Certification and RSS Certification
Desired:
Certified Parts Professional Certification; ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer.
The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:
...@oreillyauto.com
or call (800) ###-#### option , and provide your requested accommodation, and position details.
Customer Operations Account Manager
Operations manager job in Austin, TX
WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE:
The Customer Operations Account Manager is responsible for coordinating operational activities between AMD and its customers. This role focuses on fostering effective communication and collaboration across both organizations to ensure smooth processes. Key responsibilities include managing expectations, improving operational workflows, and resolving issues related to orders, supply, delivery, and forecasting. The position supports AMD's organizational objectives through problem-solving and process optimization.
THE PERSON:
The ideal candidate is a collaborative and adaptable professional who thrives in dynamic environments and demonstrates strong problem-solving and analytical skills. They excel at building and maintaining strategic relationships across internal teams and external partners, fostering trust and effective communication. With a proactive approach, they manage complex projects and processes, provide consultative guidance, and drive operational excellence. This individual is comfortable navigating uncertainty, resolving conflicts constructively, and influencing outcomes through clear, persuasive communication. They embrace continuous learning, adopt new tools and processes, and share best practices to enhance team performance and organizational capability.
KEY RESPONSIBILITIES:
* Review customer backlogs and resolve issues with stakeholders (factory, finance, sales, customers).
* Manage business through all product lifecycle stages (NPI, EOL).
* Control inventory and Days of Inventory (DOI) to minimize costs.
* Manage demand vs. supply profiles for direct customers and distribution channels.
* Monitor consumption rates and ordering patterns; perform demand/supply analysis.
* Maintain accurate forecasts and manage on-time revenue forecasting.
* Oversee key internal and external relationships to ensure business continuity.
* Drive projects and processes critical to organizational objectives.
* Implement new processes and collect feedback to support strategy.
* Conduct quarterly business reviews and operational meetings with customers.
* Provide guidance on operational issue resolution.
* Support customer operations through understanding of business processes and procedures.
PREFERRED EXPERIENCE:
* Experience with Data Center customers preferred.
* Strong knowledge of supply chain operations.
* Project management experience.
* Understanding of business strategy and process improvement.
* Proficiency in Excel, PowerPoint, and Power BI.
* Ability to write executive-level communications.
* Skilled in demand/supply analysis and revenue forecasting.
* Experience managing cross-functional dependencies and operational processes.
* Ability to manage conflict and resolve operational issues.
* Familiarity with customer engagement through business reviews and operational meetings.
ACADEMIC CREDENTIALS:
Bachelor's Degree preferred.
#LI-BS1
#LI-Hybrid
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
DIRECTOR OF FIELD OPERATIONS
Operations manager job in Austin, TX
At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect that we genuinely care to serve them and look out for their best interests. As one of the fastest-growing industrial construction enterprises in the US and an industry leader in data centers, manufacturing, semiconductor, and water/wastewater treatment facilities, we continually look for people who are excited about personal growth and can contribute to our mission of being empowered thought leaders boldly changing the construction industry.
The Director of Field Operations is responsible for overseeing and managing the field operations of their assigned areas of responsibility. This role ensures that program resource projections are accurate, safety standards are upheld, and project-level responsibilities are met. The Director will work closely with various departments to support the implementation and development of processes, manage technology and applications, and maintain strong relationships with customers.
Responsibilities
Ensure admin resource projections are accurate and maintained by program teams, driving towards established ratios.
Ensure project teams are projecting labor needs from the most current contracted schedule, ensuring labor projections are broken down into duration, activity, and area prior to being submitted for the monthly WIP.
Work with other peers across the organization to ensure project teams are allocating resources aligned with the established ratios for the following roles: General Superintendents, Project Superintendents, Field Superintendents, Project Manager, Project Engineers, Safety Manager, Safety Coordinator, Quality Inspector, Field Engineer, and Quality Managers. Provide consistent feedback to workforce development to ensure our training programs are best in class and meet the needs of our evolving workforce and projects.
Work closely with the VP of Field Operations to understand the status of each program from a ramp-up/ramp-down standpoint and strategize the execution to effectively move workforce and resources.
Drive our culture of safety by supporting the program teams and ensuring all leaders lead with a safety mindset.
Communicate program needs and concerns to Safety Directors, escalating to the head of HSE and Field Operations as necessary.
Ensure program teams are continuously planning upcoming work and that plans are vetted for feasibility, paying close attention to high-risk activity planning.
Ensure the Operations team is effectively leading and supporting other departments: Safety, Quality, WFD, Scheduling, and HR.
Partner with clients to establish strong and high-quality relationships.
Support the implementation and development of processes related to operations and field operations.
Manage and ensure program teams are utilizing Nox Group-provided technology, applications, and processes to the current standard. Communicate any exceptions or variation requests needed to Operations, providing formal feedback and suggestions on processes, technology, and application optimization as needed.
Set and maintain expectations of field leadership regarding safety, quality, mentorship, and building strong relationships with supporting departments while setting cross-department relationship standards.
Qualifications
Ability to walk job sites as needed for extended periods of time.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
Potentially lift up to 50 pounds
Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
Potentially operate a motor vehicle, crane, tractor, etc.
We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ADA)
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auto-ApplyMusic + Entertainment Event Operations Staff (Seasonal Part-Time)
Operations manager job in Austin, TX
Requirements
Knowledge, Skills, and Abilities:
Event day hours, with the ability to work long days, nights, weekends, and holidays.
Problem-solving and communication skills.
Ability to organize assigned work, set time frames, prioritize, and meet goals.
Ability to establish priorities and manage time effectively.
Confidence when working with both internal and external contacts.
Must be comfortable in a fast-paced, high-pressure environment.
Must possess a quality teamwork attitude.
Effectively work in a professional team environment.
Required Qualifications:
Must be 18 years of age or older.
Must have a Valid Texas Driver's License (or the ability to obtain one within 30 days of hire).
Must have reliable transportation.
Must be able to multi-task and follow strict timelines.
Comfortable being active for extended periods.
Ability to operate or train to operate heavy equipment such as forklifts, boom lifts, or scissor lifts.
Physical Demands:
Ability to stand, sit, use hands to handle, or feel, reach with hands and arms.
Ability to lift and/or move up to 50 pounds.
Work Environment:
The noise level in the work environment is moderate, however, during events, the noise level may be loud.
Events may be in an outdoor setting with movement between temporary structures, buildings, and different terrains.
While performing the duties of this position, the employee is occasionally exposed to work near moving mechanical parts, wet or humid conditions, outdoor weather conditions, extreme cold, and extreme heat.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
EQUAL EMPLOYMENT OPPORTUNITY:
COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Flight Operations Manager
Operations manager job in San Marcos, TX
Job Details Corporate Headquarters - San Marcos, TX Full TimeDescription
About Us: Berry Aviation, Inc. (BAI) is a trusted leader in private aviation, with a portfolio of services that includes Government, Private Charter, Scheduled and On-Demand Freight, Maintenance, and FBO operations. BAI was formed in 1983 in Austin, Texas. Shortly thereafter, in 1987, BAI extended its aviation services by becoming a Department of Defense CARB Approved Air Carrier with worldwide operating authority and has provided specialty aviation services to various branches of the U.S. Military and other U.S. Government organizations. BAI conducts CONUS and OCONUS operations with a fleet of over 31 aircraft, with past and current OCONUS operations including, Marshall Islands, Qatar, and Africa.
Our customers include all branches of the U.S. Military, Fortune 500 companies, NASCAR teams, and other Part 135 and 121 Air Carriers. BAI has twice been awarded the U.S. Small Business Administration's Award for Excellence. BAI has grown into a dynamic, customer-focused company with the knowledge, experience and manpower to operate on short notice with turnkey safe aviation services. All flight operations are conducted by comprehensively trained and experienced pilots working closely alongside our 24-hour dispatch personnel to maintain a thorough emphasis on safety and on-time arrivals. We are experiencing continued success and growth as BAI is always expanding our operations into new markets. Services are provided with the utmost security and safety measures.
Berry Aviation, Inc. is a privately held certified small business employing approximately 350+ employees. Today the corporate headquarters that oversees the worldwide operation is located at the San Marcos Municipal Airport (KHYI) 1807 Airport Drive San Marcos, TX 78666.
Mission Statement:
'To continuously raise the bar for safety and customer satisfaction while demonstrating an uncommon ability to execute under the most challenging circumstances and the most difficult client requirements'.
Purpose:
The Flight Operations Manager (FOM) reports directly to the Part 119 Director of Operations (DO) and will collaborate in the determination of priorities, policies, and procedures for ongoing Flight Dispatch Operations. The FOM is responsible for ensuring all Flight Followers/Aircraft Dispatchers perform their duties with a focus upon positive operational control, safety, regulatory compliance, compliance with Air Carrier policies and procedures and airline industry best practices.
Duties:
Support operational safety and compliance by following published standards, procedures, FAA regulations, and SMS guidelines.
Oversight and support of company policy in all designated Operational Control Centers (OCCs) - (KHYI, KDTO, or other designated outstations)
Provide leadership and direction in a complex and high stress environment
Exercise supervisory control over all interviewing, hiring, training, counseling, and termination of Flight Followers/Aircraft Dispatchers
Continuously maintains adequate documentation of Dispatch functional processes and procedures to ensure business continuity and foster consistent results
Ensures all Aircraft Dispatchers remain proficient, and demonstrate compliance with applicable operational control policies and procedures
Ensures proper management vendor accounts supporting flight operations to include: Operational Control Software, aircraft navigation databases, performance data, applications, and other aircraft inventory items required for operation
Develops, implements, and recommends technology solutions and/or process improvements that enhance safety, compliance, customer service, and/or efficiency of operations
Participates in internal audits and, when audit findings arise, performs root cause analysis and designs, documents, and implements appropriate corrective actions
Routinely communicates with DO on any issues regarding safety of flight, aircraft maintenance status, flight crew status, operational communication issues, customer concerns or personnel issues
Qualifications
Qualifications:
High School Diploma or GED
Must hold valid FAA Aircraft Dispatcher certificate
Minimum of two (2) years' dispatcher experience in 14 CFR Part 121 or Part 135 air carrier operations
Must possess a thorough knowledge of Federal Aviation Regulations (FARs)
Must have demonstrated leadership abilities, interpersonal skills, and professional demeanor
Must be a thought leader with excellent critical thinking skills, strong initiative, and high attention to detail
Must possess a valid U.S. Passport and the ability to travel unrestricted
Must be able to obtain a U.S. Government Security clearance
Ability to be available to work or be on-call beyond normal office hours
Ability to perform duties without direct supervision, team player, solution seeker, positive attitude, and customer focused
Preferred Qualifications:
Bachelor's or advanced degree preferred
Previous management experience specific to 14 CFR Part 121 or Part 135 air carrier operations
Prior experience in management or supervisory role, overseeing a team of employees
Certificated pilot
Previous instructor and evaluator experience
Knowledge and experience in Crew Resource Management (CRM), Risk Management, Aviation Safety Programs, and development of Standard Operating Procedures (SOPs)
Berry Aviation, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.
All new employees will be required to verify employment eligibility in accordance with the Immigration Reform and Control Act. Berry Aviation participates via E-Verify.
For additional information:
Click here: **************************************************************** to view the EEO is the Law poster.
Click here:
************************************************************************************************ to view the EEO is the Law supplemental poster.
Customer Operations Manager
Operations manager job in Austin, TX
Our client is seeking a Customer Operations Manager in Austin, TX, to lead North American operations for a growing global organization. This is a direct hire opportunity for a dynamic professional ready to build and lead a unified customer operations function focused on exceptional customer experience, scalability, and operational excellence.
Company Profile
Our client is a global technology solutions company.
Customer Operations Manager Role
As the Customer Operations Manager, North America, you will play a strategic leadership role responsible for building and executing unified, scalable customer operations across the region. Youâ??ll lead and develop the Customer Operations team, ensuring seamless end-to-end customer experienceâ??from client onboarding and service delivery to ongoing support.
Establish and implement the North American customer operations model and lead a high-performing LCM (Lifecycle Management) team.
Oversee client management, service delivery, and customer engagement across all operational functions.
Collaborate with global and regional leadership to unify operations, processes, and systems.
Drive efficiency and scalability through process improvement, data-driven KPIs, and strategic planning.
Recruit, coach, and empower team members to deliver top-tier customer service and continuous improvement.
Lead customer experience initiatives and ensure operational compliance with global standards.
Monitor performance, identify areas for improvement, and implement actionable solutions to enhance results.
Customer Operations Manager Background Profile
10+ years of experience in customer operations or customer service leadership roles
Proven track record in leading teams, improving processes, and driving operational success
Experience in international or matrix organizations; ability to manage across diverse cultures and regions
Demonstrated success implementing scalable systems and service delivery models
Strong business acumen, with a focus on results, efficiency, and customer satisfaction
Bachelorâ??s degree or equivalent vocational education required.
Excellent communication skills
Features and Benefits
Comprehensive medical, dental, and vision insurance coverage
Opportunity to lead a new regional function and make a lasting impact on company growth
Collaborative, global team environment with opportunities for cross-functional and international collaboration
Strong commitment to employee development, innovation, and leadership empowerment
Be part of an organization that values sustainability, customer focus, and operational excellence
Director, People Operations
Operations manager job in Austin, TX
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
About Us:
1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.
1 HOTELS IS...
* Natural. Nature guides everything we do.
* Modern. Of the time, with an eye on the past and a foot in the future.
* Conscious. Mindful of how our hotels are created and how our guests are treated.
* Discovery. Explorations of surrounding locales.
* Imperfect. Still evolving - we don't have all the answers.
* Committed. Bettering ourselves and bettering the industry.
1 Hotels invites guests to live in rhythm with nature-offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance.
Position Overview...
The role of Director of People Operations is the key to a high-performance culture that emphasizes our brand mission and point of view, as well as upholds ambitious standards for every team member, sets them up to attain challenging goals and evolves the workforce and culture through ongoing development and ever-evolving needs of the hotel.
One more thing: we believe in positive, healthy work environments, no matter what. It'll be your job to foster one that's constantly evolving-improving every employee's work life and giving them a life outside work.
Requirements for Success...
* Minimum of a bachelor's degree or equivalent in Human Resources or Business.
* Experience in luxury hotels as Assistant Director of People operations or Director for a minimum of five years
* Experience working with Workday is a plus.
* Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred.
* Broad knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, safety, and training and development.
* Strong oral and written communication skills.
* Strong interpersonal and coaching skills.
* Strong organizational skills.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Director of Operations Excellence
Operations manager job in Austin, TX
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
Director, Operations Excellence, based in Austin, TX
We're looking for a Director of Operations Excellence to build and lead a new centralized organization that drives operational maturity, reliability, and efficiency across Realtor.com's 600+ developer engineering organization. This role will establish and scale our Operations Excellence function, bringing together Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations into a unified, strategic capability.
You will be responsible for defining the vision, strategy, and execution roadmap for operational excellence at scale. This includes building high-performing teams, establishing operational frameworks and standards, driving adoption of operational best practices, and delivering measurable improvements in site reliability, product quality, cost efficiency, and release velocity. You'll partner closely with engineering leadership, product teams, and platform engineering to elevate operational maturity across the entire technology organization.
This is a unique opportunity to build something from the ground up - shaping culture, processes, and systems while strategically integrating existing talent from across Realtor.com into a cohesive, high-impact organization.
What You'll Do
Organization Building & Leadership
* Build and lead the Operations Excellence organization, scaling teams across Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations
* Recruit, develop, and retain top engineering and operations talent while fostering a culture of accountability, continuous improvement, and operational discipline
* Establish team structures, roles, and responsibilities that balance centralized expertise with embedded support models
* Integrate existing Realtor.com employees strategically into the new organization, leveraging institutional knowledge while establishing new operational standards
* Create career development frameworks and technical growth paths for operational excellence team members
* Drive cultural transformation around operational excellence, making reliability, quality, and efficiency core engineering values
Strategy & Vision
* Define and communicate the long-term vision and strategy for operational excellence across reliability, quality, cost optimization, and release management
* Establish operational excellence frameworks aligned with industry best practices including SRE principles, DORA metrics, FinOps methodologies, and quality engineering standards
* Set strategic priorities and investment roadmaps across all operational excellence domains
* Partner with executive leadership to align operational excellence initiatives with business objectives and technology strategy
* Drive the integration of AI-augmented operational tools and developer productivity enhancements into operational workflows
* Influence engineering and product roadmaps to prioritize operational health, reliability improvements, and technical debt reduction
Operational Execution & Delivery
* Own operational KPIs and SLAs across site reliability, quality metrics, cloud cost efficiency, and release management performance
* Drive measurable improvements in MTTR, change failure rates, incident reduction, deployment frequency, and cost optimization targets
* Establish governance models and operational review cadences with engineering leadership to maintain visibility and accountability
* Build and maintain operational dashboards, scorecards, and reporting systems that provide real-time visibility into operational health
* Lead incident response coordination, blameless postmortems, and systemic reliability improvement initiatives
* Oversee implementation of operational tooling ecosystems including monitoring platforms, quality tools, cost management systems, and CI/CD pipelines
* Champion chaos engineering, resilience testing, and proactive operational readiness practices
Cross-Functional Partnership & Influence
* Partner with Platform Engineering, Infrastructure, Security, and product teams to embed operational excellence practices into development workflows
* Collaborate with engineering leadership to drive adoption of paved path platforms, standardized tooling, and operational best practices
* Serve as the voice of operational excellence in technology leadership forums, advocating for operational investments and architectural improvements
* Build strong relationships with product portfolio leaders to understand domain-specific operational challenges and tailor support accordingly
* Work closely with Developer Productivity and AI Initiatives teams to integrate operational excellence with broader engineering productivity goals
* Engage with vendor partners and industry peers to stay current on operational excellence trends and emerging practices
Financial & Resource Management
* Own budget planning and resource allocation across the Operations Excellence organization
* Build business cases and secure funding for operational excellence initiatives, tooling investments, and headcount growth
* Drive cloud cost optimization initiatives, working with FinOps team to reduce AWS spend while maintaining reliability and performance
* Demonstrate ROI on operational excellence investments through metrics on incident reduction, deployment velocity, quality improvements, and cost savings
* Manage vendor relationships and contract negotiations for operational tooling and services
How We Work
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our office in Austin, TX, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
Who You Are
You're a proven engineering leader who knows how to build organizations from the ground up while driving operational transformation at scale. You understand that operational excellence isn't just about tooling-it's about culture, discipline, and making the right things easy to do. You've led teams through the journey from fragmented operational practices to mature, centralized capabilities.
You're someone who:
* Builds high-trust, high-performance teams that deliver both strategic vision and tactical execution
* Balances technical depth with executive presence, able to debug production incidents and present to C-suite leadership
* Drives change through influence and partnership, not mandates, earning credibility through demonstrated value
* Understands the interconnections between reliability, quality, cost, and velocity-and knows how to optimize across all dimensions
* Thrives in ambiguity and can establish structure, process, and accountability where none exists
* Champions operational discipline while remaining pragmatic about tradeoffs and business priorities
What You'll Bring
* 10+ years in engineering, operations, or platform leadership roles with significant experience in operational excellence domains
* 5+ years leading engineering teams, with proven ability to build, scale, and develop high-performing organizations
* Bachelor's degree in Computer Science, Engineering, or equivalent experience
* Deep expertise across multiple operational excellence domains: Site Reliability Engineering, Quality Engineering, FinOps/cost optimization, and/or Release Management
* Strong understanding of AI-enhanced operational and development tools and their strategic application
* Demonstrated success establishing operational excellence frameworks, KPIs, and governance models at scale
* Experience with modern operational tooling ecosystems including monitoring and observability platforms (NewRelic, Datadog, Splunk), quality tools (SonarQube, test automation), cost management tools (AWS Cost Explorer, FinOps platforms), and CI/CD systems
* Track record driving measurable improvements in DORA metrics, MTTR, incident reduction, deployment frequency, and operational costs
* Proven ability to influence without authority and drive organizational change across engineering teams
* Strong business acumen with experience building budgets, business cases, and ROI models for operational investments
* Excellent communication and executive presence, with ability to translate operational complexity into business impact
Bonus Points
* Experience building or scaling centralized operational excellence, SRE, or platform engineering organizations from the ground up
* Background in both product engineering and operational roles, bringing empathy for developer experience
* Deep expertise in cloud architecture and AWS operational best practices
* Experience with large-scale incident management, crisis response, and operational resilience programs
* Knowledge of chaos engineering frameworks and resilience testing methodologies
* Familiarity with developer productivity measurement and engineering effectiveness frameworks
* Technical certifications in SRE, cloud architecture, or operational excellence domains
* Experience working in high-growth technology companies or digital marketplace platforms
* Track record publishing thought leadership on operational excellence, SRE practices, or engineering effectiveness
Do the best work of your life at Realtor.com
Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.
Auto-ApplyDistrict Manager - Austin
Operations manager job in Sunset Valley, TX
About the RoleAs a District Manager, you lead a portfolio of stores and coach a team of General Managers to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales and earnings growth. You are accountable to drive consistent, high performance across all initiatives, and for ensuring consistency between your stores as measured by the P&L and other reports.What You'll Do
Attract, hire, develop and retain the best team to meet both short and long-term business goals.
Monitor performance and consistently followup to ensure results are delivered.
Develop individual and team performance & capabilities via clear expectations, intentional conversations, meaningful recognition and accountability.
Foster and maintain an inclusive and collaborative work environment.
Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality
Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business.
Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies.
Identify and solve problems with sustainable solutions
Maintain a keen awareness of the external market and competition
Ensure stores are operating in compliance with all Gap Inc. policies and procedures
Who You Are
Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities
Demonstrated ability to build merchandising capability and coach to sustain merchant strength in stores
Demonstrated ability to build diverse, high performing teams with an inclusive environment
Demonstrated ability to deliver an exceptional customer experience via all channels
Demonstrated ability to continually embrace challenges, take risks, learn fast and enable change.
Demonstrated ability to achieve beyond what is expected, and take actions or use improvements or learnings to exceed existing goals.
College degree preferred.
3+ year's multi-unit, high volume, complex business leadership preferred.
Flexible to work days, nights, weekends and holidays to meet the needs of the business.
Ability to travel overnight and/or between stores as required.
Ability to lift and carry 30lbs.
Auto-ApplyDIRECTOR OF FIELD OPERATIONS
Operations manager job in Austin, TX
At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect that we genuinely care to serve them and look out for their best interests. As one of the fastest-growing industrial construction enterprises in the US and an industry leader in data centers, manufacturing, semiconductor, and water/wastewater treatment facilities, we continually look for people who are excited about personal growth and can contribute to our mission of being empowered thought leaders boldly changing the construction industry.
The Director of Field Operations is responsible for overseeing and managing the field operations of their assigned areas of responsibility. This role ensures that program resource projections are accurate, safety standards are upheld, and project-level responsibilities are met. The Director will work closely with various departments to support the implementation and development of processes, manage technology and applications, and maintain strong relationships with customers.
Responsibilities
Ensure admin resource projections are accurate and maintained by program teams, driving towards established ratios.
Ensure project teams are projecting labor needs from the most current contracted schedule, ensuring labor projections are broken down into duration, activity, and area prior to being submitted for the monthly WIP.
Work with other peers across the organization to ensure project teams are allocating resources aligned with the established ratios for the following roles: General Superintendents, Project Superintendents, Field Superintendents, Project Manager, Project Engineers, Safety Manager, Safety Coordinator, Quality Inspector, Field Engineer, and Quality Managers. Provide consistent feedback to workforce development to ensure our training programs are best in class and meet the needs of our evolving workforce and projects.
Work closely with the VP of Field Operations to understand the status of each program from a ramp-up/ramp-down standpoint and strategize the execution to effectively move workforce and resources.
Drive our culture of safety by supporting the program teams and ensuring all leaders lead with a safety mindset.
Communicate program needs and concerns to Safety Directors, escalating to the head of HSE and Field Operations as necessary.
Ensure program teams are continuously planning upcoming work and that plans are vetted for feasibility, paying close attention to high-risk activity planning.
Ensure the Operations team is effectively leading and supporting other departments: Safety, Quality, WFD, Scheduling, and HR.
Partner with clients to establish strong and high-quality relationships.
Support the implementation and development of processes related to operations and field operations.
Manage and ensure program teams are utilizing Nox Group-provided technology, applications, and processes to the current standard. Communicate any exceptions or variation requests needed to Operations, providing formal feedback and suggestions on processes, technology, and application optimization as needed.
Set and maintain expectations of field leadership regarding safety, quality, mentorship, and building strong relationships with supporting departments while setting cross-department relationship standards.
Qualifications
Ability to walk job sites as needed for extended periods of time.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
Potentially lift up to 50 pounds
Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
Potentially operate a motor vehicle, crane, tractor, etc.
We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ADA)
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auto-ApplyField Operations Director
Operations manager job in Austin, TX
Job DescriptionDescription:
At California Connect, we don't just provide communication equipment - we remove barriers and empower people with disabilities to live more connected, independent lives. Every day, our work ensures that someone can make a doctor's appointment, advocate for themselves, connect with loved ones, or simply be heard.
As the Field Operations Director, you will lead a team that delivers life-changing access to communication across the state, at no charge to Californians with disabilities. This isn't just operations - it's impact. It's equity. Its purpose. And your leadership will determine how many lives we reach next.
The Field Operations Director (“Director”) oversees the management and effectiveness of California Connect Field Operations staff and ensures that best-in-class service is provided for all stakeholders. The Director is responsible for all field operations management activities. The Field Operations Director reports to the Field Operations Program Director and will interface with the California Connect Vendor Partners, Community and Service Partners, as appropriate.
The Director's key goals include ensuring that the organization provides high-quality services, improving performance and efficiency, and adopting new, proven technologies. The leader in this role actively contributes to the overall company's operational targets and daily business decisions.
This position requires residency in the state of California-relocation assistance is not available for this role.
Essential Functions
Oversee all field operations services and report out on progress, issues, and areas for improvement
Manage supervisors of staff assigned to perform the field operations activities, including in-person and virtual support, customer assessment, delivery and setup of equipment, troubleshooting, training, and return processing
Provide coaching, training, and support for supervision team to effectively supervise over 45 staff in locations throughout California.
Coordinate and plan logistics for community engagement events at Service Centers involving resources within and outside of regional locations.
Support the Administrative and Operations Director in contracting and managing Service Providers
Meet all Field Operations requirements, including performance and Service Level Agreements (SLAs)
Enter, track, and report on all Field Operations activity through a customer and inventory tracking system
Develop and deploy all strategic and tactical plans that apply to the performance of California Connect services, serving as a subject matter expert and brand ambassador
Lead coordination and integration of efforts among operations, workforce management, customer experience and training, and technology divisions to produce smoother workflow and more cost-effective business processes
Forecast potential challenges and opportunities using current and projected data to make business decisions supporting the growth and scaling of business operations to improve program functionality
Consult with the Field Operations Program Director to optimize workforce management efficiencies, ensuring California Connect services are staffed to meet client agreements
Coordinate with internal stakeholders to train and equip staff with the tools and skills necessary to deliver top-of-the-line service to California Connect customers
Communicate new directives, policies, or procedures to supervisors and managers
Oversee departmental revenue goals: With the Field Operations Program Director, manage expenses to stay within operating budgetary allowances, and review monthly financial results to ensure they accurately reflect the current performance output
Provide ad-hoc support to the Field Operations Program Director, Division Vice-President and President through regular communication and support of extemporaneous assignments on an as-needed basis
Coordinate with People and Culture and managers to foster a positive and engaging culture for California Connect employees
Collaborate with other departments to plan launches, events, marketing, and other projects as needed
Other duties as assigned.
Knowledge, Skills, and Abilities
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
Proficient in operations management and contract management practices and principles
Ability to build and maintain working relationships with many different cross-functional teams
Excellent communication skills, ability to be concise, and strong instincts on how to communicate most effectively with partners/requestors, such as when to reach out by email vs by phone
Strong balance of leadership, business acumen and technical skills
Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to client and consumer issues, concerns and, demands
Working knowledge supporting systems, tools and methods utilized by contact centers
Demonstrates effective problem-solving skills
Proven ability to manage multiple priorities from inception to completion
Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.)
Ability to build and supervise high-performance, hybrid work teams
Requirements:
Qualifications
Bachelor's degree in business or related field from an accredited college or university; or equivalent professional experience
A minimum of three (3) years of experience within the past ten (10) years, working on a large Statewide program with delivery throughout the state.
A minimum of five (5) years of experience in a Field Operations position within the past (10) years being directly responsible for all field operations activities.
A minimum of five (5) years of experience within the past ten (10) years, supervising teams of 25 people or greater on projects that involved Statewide programs.
A minimum of three (3) years of experience within the past ten (10) years working with an Enterprise Resource Planning (ERP) system (e.g., Oracle NetSuite, Microsoft Dynamics, Salesforce, etc.)
Ability to work flexible hours, including some nights and weekends
Experience leading a highly efficient operational or customer service team
Ability to communicate effectively using American Sign Language (Preferred)
Work Environment / Physical Requirements
This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in both a virtual office environment and in-person locations throughout the state, utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 40%.