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Senior Operations Manager
Manager, Claims Operations - Auto Non Injury Core and Express
USAA 4.7
Operations manager job in Colorado Springs, CO
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are hiring an Auto Non Injury Express and an Auto Non Injury Core - Manager, Claims Operations.
As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position.
What you'll do:
Inspect and review quality of claim files and provide feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Build conditions for success removes obstacles, leads and champions change.
Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handle escalations and make appropriate decisions based on the policy.
Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.
Hire, develop, and coach claims employees for results delivery.
Consistently coach employees on claims handling and find opportunities to improve overall process and engagement
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
What sets you apart:
Current experience as a Claims Manager or Supervisor
2+ years handling Complex Non-Injury Auto coverage and liability decisioning
2+ years physical damage and/or auto injury claims experience
Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals
US military experience through military service or a military spouse/domestic partner.
Compensation range: The salary range for this position is: $103,450- $197,730.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$103.5k-197.7k yearly Auto-Apply 2d ago
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Operations Manager
Cortina Solutions 3.4
Operations manager job in Colorado Springs, CO
About Us
Be a part of a winning team that provides technical solutions with integrity. Cortina is a government contractor providing technical professional services. But we are so much more than that!
Cortina is very proud of the reach-back it offers to the local community. Not only that, we LOVE our employees and do all we can to ensure they have a great work experience. Come join a company that believes in being a part of something bigger than themselves!
Job Description:
The OperationsManager will lead a team of operations and logistics analysts in support of the Army's missile defense mission. This individual will provide leadership and serve as the overarching general specialist. They will be responsible for developing and revising supporting work plans, preparing
task order plans, conducting reviews and editing documents. They will propose innovative approaches to technical problems, draft statements of work, develop requirements documents and concept of operations documents, develop operations manuals, conduct, site surveys, write after action reports, participate in meetings and telephone conferences with customers, write meetings summaries, progress reports, information and position papers. The operations analyst will be responsible for preparing briefings and reports, conducting presentations, conducting analysis, developing work plans, schedules, and budget estimates, attending conferences and exchanging technical data, and providing general scientific, engineering and technical assistance.
Job Requirements
Must possess an active Secret-level DoD Security Clearance.
Must have 12+ years of relevant experience, to include as many as possible of the following:
- program management
- quality assurance
- asset management
- anti-terrorism and force protection
- military exercise coordination
- missile defense operations
- counter unmanned aerial systems
Required Education: High School
Some Travel
Security Clearance
U.S. Citizen
Benefits:
Cortina Solutions is committed to offering comprehensive and affordable benefits to employees and their families.
BCBS Medical and Dental Insurance
VSP Vision
Health Savings Account (HSA) Compatible Health Plan
Flexible spending Account (FSA) and Dependent Care Reimbursement
Company-paid Life Insurance
Company-paid Short and Long Term Disability Insurance
Voluntary Term Life Insurance
Matching 401(k) Plan
Flexible PTO
Paid Maternity and Paternity Leave
Federal Holidays
Company Match on Employee Non-Profit Donations
Professional Development
As our team members work on government sites, all potential candidates are subject to a background screening that fully complies with the Fair Credit Reporting Act.
$65k-106k yearly est. 60d+ ago
Operations Support Center Shift Supervisor
Maximus 4.3
Operations manager job in Colorado Springs, CO
Description & Requirements IT Operational Support Center Shift Supervisor Maximus is seeking an IT OSC Shift Supervisor to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As an IT OSC Team Supervisor, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. You will also be responsible for supervising other OSC operators, and act as both mentors and a direct line of escalation.
This is an on-site position that requires a Secret Clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide Tier 2 IT Support services for a mission critical platform
- Supervise the assessment and categorization of incoming support requests to determine the appropriate level of support required
- Log, track, and manage incidents and service requests using the organization's ticketing system, ensuring timely resolution and communication with end-users
- Supervisor first-line technical support for hardware, software, and network issues, escalating more complex problems to higher-tier support as necessary
- Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc.
- Provide guidance on optimization strategies such as load balancing, incident optimization, network traffic monitoring, and more
- Develop and update knowledge base articles and technical documentation to assist users and improve the efficiency of the support process
- Hold the team accountable through innovation meetings to determine the best way to increase performance and shift-left potential risks and challenges
- Work closely with other IT support teams to ensure seamless escalation and resolution of complex issues
- Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
- Schedule and align resources on the team to ensure 24x7 coverage of the systems
- Responsible for the performance and mentorship of other Tier 1 Support Specialists, acting as a guide and providing direct work assignments
- Supervise Tier 1 Support Specialists, overseeing their duties and functions and act as a direct line of escalation
- Provide training and documentation of SOPs, rhythms, and triage/diagnose methodologies to all Tier 1 Support Specialists
- Act as the career mentor for Tier 1 Support Specialists. Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring shifts are covered with appropriate back-up in the event of unexpected circumstances.
Job-Specific Minimum Requirements:
- Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
- Active Secret clearance is required.
- High School Diploma or GED equivalent required.
- This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including 1st, 2nd, 3rd, and Panama shifts.
- This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
- This role requires on-site support at the on-site location in Colorado Springs, Colorado. Telework is not permitted.
- 12+ years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
- Additional tasks to be assigned as needed.
#techjobs #clearance #veterans Page #APPCASTDTO
Minimum Requirements
TCS148, T4, Band 7
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
80,000.00
Maximum Salary
$
130,000.00
$36k-58k yearly est. Easy Apply 8d ago
Regional Operations Manager - Colorado Springs
Coloradophysicianpartners
Operations manager job in Colorado Springs, CO
The Regional OperationsManager plays a pivotal role in orchestrating the activities of programs, services, and departments within their assigned area, with a primary emphasis on patient services at the designated Colorado Physician Partners clinics. This role involves providing both leadership and management support to physicians and staff and requires close collaboration with other key health system leaders to implement strategic initiatives within the specified regions. Additionally, this position is responsible for partnering with physician leadership and management to uphold clinical service delivery systems that align with the health system's mission and meet clinical, service, regulatory, and financial objectives.
ESSENTIAL FUNCTIONS:
Effective Leadership:
Evaluate and ensure manager accountability for assigned practices.
Assist in recruiting physicians and staff; develop new office sites.
Plan efficient use of resources in assigned areas.
Establish objectives aligned with departmental and organizational goals.
Strategic Planning:
Contribute to strategic and long-range planning for department success.
Offer ideas for growth, profitability, and improving satisfaction and quality.
Finance Management:
Develop and monitor annual budgets for practices.
Regularly review variances to meet financial targets.
Conduct detailed reviews of practices, including profit/loss and physician productivity.
Coordinate billing activities with the Director of Revenue Cycle Services.
Practice Operations:
Develop and update management policies and procedures.
Ensure operational consistency and effectiveness.
Direct day-to-day activities of group practices.
Human Resources Management:
Manage recruitment, development, and supervision of practice leaders and team members.
Evaluate and manage performance of practice managers.
Maintain effective relationships with providers and key constituents.
Process Improvement:
Lead and promote continuous quality improvement in quality, safety, and patient experience.
Patient Satisfaction and Team Member Engagement:
Manage interactions to resolve patient satisfaction issues.
Implement measurable improvements in patient satisfaction.
Foster trust and engagement among team members.
EMR Project Coordination:
Work with the EMR project manager on practice conversions and implementation.
Professional Development:
Actively participate in professional groups and maintain industry knowledge.
Support career development of practice managers.
Additional Responsibilities:
Perform other duties and projects as assigned.
QUALIFICATIONS
At least five years of experience in practice administration and personnel management in a similar environment.
At least five years working in a clinical or medical setting.
At least three years of clinical management experience.
Strong understanding of healthcare administration and management.
Familiar with administrative software for healthcare systems.
Proficiency in electronic practice and health record management systems.
Extensive experience in financial management.
Exceptional organizational and time-management skills.
In-depth knowledge of applicable healthcare regulations.
Excellent leadership, interpersonal, and communication skills.
Salary Range:
$93,225.60 - $133,172.00
$93.2k-133.2k yearly Auto-Apply 56d ago
Regional Director of Market Operations
Woven Care
Operations manager job in Colorado Springs, CO
We're the leading provider of multidisciplinary pediatric therapy services in Colorado, serving families along the front range since 2005. We're building an organization by clinicians and for clinicians, together. Woven Care is experiencing rapid growth in Colorado and beyond. Join us!
The Regional Director of Market Operations (RDMO) is the senior operational leader accountable for market-level performance across a portfolio of clinics. They are responsible for ensuring that we deliver our life-changing care to patients across Colorado, and coach our clinic managers to ensure each clinic reaches its goal. This role exists to ensure clinics are healthy, sustainable, and continuously improving.
The RDMO leads and develops Clinic Managers, supports operational and clinical excellence, and serves as the connective tissue between local teams and central support functions. This is a hands-on leadership role requiring strong judgment, operational rigor, emotional intelligence, and the ability to lead through change.
Compensation and Benefits:
$110,000-$135,000, depending on experience
Medical/dental/vision insurance
Flexible schedules
401(k) matching
PTO
Life and disability insurance
Yearly CEU reimbursement
Essential Duties and Responsibilities
Market Performance & Accountability. RDMOs are fully accountable for region performance, and do whatever it takes to ensure we reach our goals. This might mean jumping in to side-by-side coach a Clinic Manager or Clinic Administrator, partnering with a Department Head to solve a potential clinical quality issue, or visiting referring providers to ensure we have full caseloads. Our key outcomes:
Patient access and clinical quality
Retention of clinicians and leaders
Productivity and staffing health
Financial performance and margin discipline
Consistent execution of Woven's operating expectations
Clinic Manager Leadership & Development. RDMOs are responsible for coaching and developing our clinic managers. RDMOs will:
Coach Clinic Managers on leadership, problem-solving, and decision-making
Reinforce Woven's leadership competencies in daily practice
Set clear expectations and provide direct, timely feedback (clear is kind)
Identify and address performance issues early and constructively
Develop pipeline of potential leaders
Operational Excellence & Consistency. RDMOs support operational excellence throughout the organization through coaching, problem-solving, and systems-building.
Partner with COO on opportunities across the organization
Build and coach on tools and routines that drive repeatable results
Partner with across teams to roll out changes, pilots, and new tools
Identify breakdowns and opportunities, and co-create solutions
Minimum Qualifications (Knowledge, Skills, and Attributes):
Ability to hire and develop people. Sources, selects, and hires A-Players to join Woven Care. Coaches people in their current roles to improve performance, and prepares people for future roles
Strategic thinking. Makes decisions informed by data, experience, and our operating principles, while connecting the dots between where we're going and how we need to nudge the organization to get there
Organization and Planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Moves with urgency. Moves quickly and takes a forceful stand without being overly abrasive.
Calm under pressure. Maintains stable performance when under heavy pressure or stress.
Minimum of five years of managerial experience.
Deep understanding of clinical systems.
Our Commitment:
We're one team with one purpose: to build the best children's healthcare organization in the United States so every child can access the care they deserve. Everything we do starts and ends with driving the best clinical outcomes for our patients.
Equal Employment Opportunity: We are an equal opportunity employer and do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. Woven Care uses e-Verify to authorize eligibility for employment.
$110k-135k yearly Auto-Apply 13d ago
Overdrive Director/MC Operator
News-Press & Gazette 3.4
Operations manager job in Colorado Springs, CO
KRDO13|ABC Affiliate
Emmy & Murrow Award Winning Station
Overdrive Director/MC Operator
Do you want to work for Colorado Springs' news leader? From reporters and managers to account executives and the production team, KRDO13 is always looking for the best and brightest talent for its television and radio programming. KRDO13 is a community-focused organization that delivers to audiences on four diverse platforms: ABC, Telemundo, AM&FM, and Digital.
Job Position Description:
KRDO13 is seeking a leader to direct our newscast using Overdrive and run master control as scheduled. The desired candidate should have solid leadership skills, a willingness to be a team player, ability to multitask, excellent communication skills and ability to give directions in a clear and efficient manner within a fast-paced environment. Overdrive experience is a plus but not required.
Benefits:
As an employee you will be eligible for:
PTO (Paid Time Off), Sick Leave, & Personal Holidays
Health, Dental, & Vision Coverages
401k with an Employer Match
FSA (Flexible Savings Account) & HSA (Health Savings Account)
Supplemental Life Insurance
Long-Term Disability
EAP (Employee Assistance Program)
Referral Program Incentives
Tuition Reimbursement
Professional Development Opportunities
KRDO13 also offers company-paid Basic Life Insurance, Basic Dependent Life Insurance and Basic AD&D coverages.
Annual Salary Range:
$39,000 to $45,000; based on experience. Non-Exempt.
Other Items to Consider:
Pre-Employment Drug Screening Required
Background Check Required
Location:
KRDO13 is in downtown Colorado Springs, Colorado, near the base of Pikes Peak, along the front range of the Rocky Mountains, and close to Garden of the Gods. Colorado Springs is often rated as one of the country's best cities to live in. It is a big city with a small-town feel, with Castle Rock and Denver within an hour's drive.
To Be Considered:
Apply through our website @ KRDO.com/jobs.
$39k-45k yearly 3h ago
District Manager (Colorado Springs)
Devita & Hancock Hospitality
Operations manager job in Colorado Springs, CO
RESTAURANT DISTRICT QSR MANAGER
GROWING RESTAURANT FRANCHISE is seeking a candidates with previous QSR experience to over see their Colorado Springs, CO Market.
Reports to: Director of Operations
Job Classification: Salaried Management Personnel
The District Manager (DM) is responsible for maintaining and increasing the sales and profitability of the facilities in in their district through the management of financial, human and material resources. The DM teaches and enforces company standards and exercises judgment and decision making within the policies, practices, and procedures described in company guidelines. The position of DM will often require the individual to be on call, meaning they must be able to work irregular hours, including unscheduled work days, as needed, for proper functioning of the business.
Responsibilities of the DM include, but are not limited to:
Ensure profitability
Build sales
Proper staffing of restaurants
Hiring of hourly managers and restaurant general managers
Maintaining property, building and equipment
Evaluation of personnel
Train and develop managers
Ensure Company and corporate goals are attained
Ensure guest and crew safety
Budgeting
Payroll supervision and validation
Promotions
Qualifications/Skills and Knowledge Requirements:
3-7 years experience in quick service restaurant field
Exceptional organizational skills
Exceptional guest service skills
Proficient computer skills, including Microsoft Excel
Ability to handle stressful situations and perform several tasks simultaneously
Must be eighteen (18) years of age or older
Be able to reach over head
Be able to work at a fast pace
English language proficiency
Completed, or is willing to complete within the timeframe prescribed by the Company, internal certification training programs including, but not limited to: internal operations training, Serve Safe Essentials, Anti-Harassment/Discrimination Training
Continuing Education as deemed necessary by the Company
$77k-126k yearly est. 60d+ ago
New Zealand Operations Manager
V2X
Operations manager job in Colorado Springs, CO
V2X invites applications for the position of Marine Area Manager for the NSF Antarctic Science and Engineering Support Contract (ASESC). This person is responsible for all Christchurch operational functions, including logistics, supply, air operations support; management of the Christchurch Office; and deploying personnel support. Represents ITT ASI (ASI) as the Senior Site Manager. Liaisons with military, NSF OPP (OPP), scientists, involved contractors and subcontractors, and ASI organizational elements. Responsible for oversight of all station activities, airfields, local area science and operations sites, and support of field camps.
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Responsibilities
Major Job Activities:
+ Ensures the Christchurch Office operations provide support, as required, to aid grantees in conducting research projects.
+ Ensures oversight for the optimal support and management of warehouses, storage areas, and Extreme Cold Weather (ECW) clothing operations.
+ Coordinates planning for deployment-related activities with support from divisional managers.
+ Provides senior site representation to the NSF, Department of Defense (DOD)/Air National Guard (ANG) units; Petroleum Helicopters, Inc. (PHI); and Space and Naval Warfare Systems Command (SPAWAR). Interacts daily with all these organizations.
+ Ensures standardization and accurate activity documentation by ensuring all operations are conducted in accordance with ASI policies, Site Management Manual, and Standard Operating Procedures (SOP).
+ Ensures facilities and operational equipment are maintained at support levels commensurate with the planned tempo of operations and populations.
+ Ensures all activities are performed in accordance with all applicable laws, regulations, standards, and codes imposed by the Antarctic Treaty and the US Government.
Other Specific Requirements:
+ This position is contingent upon successful contract award of the United States Antarctic Program (USAP) National Science Foundation (NSF) Antarctica Science & Engineering Support Contract (ASESC) NOTE: Interim employment offered immediately on a consulting basis. Full time employment contingent upon contract award.
Qualifications
Minimum Qualifications:
+ U.S. Citizen
Education / Certifications:
+ BS or BA from a four-year, accredited institution is preferred or commensurate operationsmanagement experience.
Experience / Skills:
+ 5 years' management experience required, with emphasis on advance planning and facilities and infrastructure operations.
+ Demonstrated experience developing and implementing innovative operations approaches and adopted practices that foster continuous improvement in support operation and management, challenge the status-quo and existing paradigm in formulating and implementing, high-quality, timely, and cost-effective programs.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
$57k-96k yearly est. 60d+ ago
Field Service Manager
Skyline Products 3.7
Operations manager job in Colorado Springs, CO
Skyline Products is a leading manufacturer of innovative electronic signage solutions for the transportation and fuel retailing industries. With over 50 years of proven success and a commitment to engineering excellence, we're looking for driven, collaborative professionals to help us shape the future of intelligent signage. Be part of a team that values quality, innovation, and long-term customer partnerships, all within a company that's built to last.
Skyline Products is currently recruiting for a Field Service Manager who be responsible for leading our customer service team and overseeing field operations. The successful candidate will be responsible for ensuring customer satisfaction, managing field operations efficiently, and driving continuous improvement in both areas. You will play a critical role in the post-install stage of a products lifecycle.
Job Responsibilities:
Customer Service Team Management: Lead and oversee customer service representatives and operations to ensure timely and efficient resolution of customer issues and complaints to ensure a high level of customer satisfaction.
Field Operations Team Management: Lead and oversee field operation teams to ensure timely and efficient product pre-installation testing, installations, repairs, and maintenance.
Coordinate with field technicians and internal/external obligations to schedule and prioritize tasks and assign/schedule field technicians to optimize service coverage and response times.
Team Management and Development:
Provide training and support to field technicians to ensure technical competency, customer service excellence, and ensure compliance with safety standards and regulations.
Recruit, train, and develop customer service and field operations teams.
Improve, develop, and implement policies, procedures, and standards.
Collaborate with sales, marketing, customer project manager, product development and engineering teams to develop and implement operational strategies aimed at improving service efficiency and effectiveness.
Customer Satisfaction and Relationship Management:
Drive and monitor customer issues, feedback and satisfaction levels taking proactive measures to address any issues or concerns in a timely manor.
Maintain and manage a field issue database to identify and highlight endemic issues.
Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
Serve as a point of escalation for complex customer inquiries or complaints, resolving issues in a timely and satisfactory manner.
Performance Analysis and Reporting:
Set clear objectives and performance targets and monitor team performance and productivity, ensuring adherence to quality standards and service level agreements.
Utilizing the results of the analysis and reporting, use data-driven insights to make informed decisions and drive continuous improvement initiatives.
Prepare reports for upper management review
Other responsibilities as required.
Qualifications and Skills:
Bachelor's degree in Business Administration, OperationsManagement, or related field. MBA or equivalent experience is a plus.
10+ years' experience in managing customer service and field operations teams in a technical industry.
Strong leadership skills with the ability to motivate and inspire teams to achieve goals.
Excellent communication and interpersonal skills (verbal and written), with the ability to effectively interact with customers, team members, and stakeholders.
Analytical mindset with the ability to interpret data, problem-solve with a focus on delivering exceptional service and resolving issues promptly with a willingness to get hands on.
Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously while maintaining a high attention to detail.
Technical/Manufacturing experience highly recommended
Knowledge of industry trends, best practices, and regulatory requirements related to client services and customer experience.
A well-rounded individual that is a self-starter and has good self-management/organization skills a must
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Publisher)
CRM/ERP/Ticketing System Experience (M2M/Heat/NetSuite)
Travel 50% - 75%
Compensation: $80k - $95k
Benefits:
Health Care Plan (Medical, Dental and Vision)
401k with company match
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off
Short Term and Long Term Disability
Training and Development
Skyline Products is an Equal Opportunity Employer; all decisions are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
$80k-95k yearly Auto-Apply 22d ago
Office Operations Manager
Scottsmiracle-Gro
Operations manager job in Fountain, CO
Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply!
We are looking for an Office OperationsManager to join our Scotts Miracle Gro team!
If you thrive in a fast-paced, high-energy environment and enjoy balancing administrative excellence with operational execution, this role is for you. As the Office OperationsManager, you'll oversee daily office functions while playing a key role in supporting our shipping, receiving, and inventory operations. You'll partner closely with plant leadership to ensure smooth workflow, accurate reporting, and strong team alignment across the office and warehouse.
What you'll do in this role :
Oversee Office and Operational Support: Lead day-to-day administrative, shipping, and receiving functions to ensure operational efficiency and accuracy.
Manage Inventory Processes: Maintain accurate records of raw materials, additives, and finished goods. Monitor inventory movement and reconcile discrepancies to support production and customer demand.
Coordinate Shipping and Receiving: Supervise scheduling, documentation, and compliance for all inbound and outbound shipments. Ensure on-time, in-full (OTIF) performance and continuous improvement of logistics metrics.
Drive Operational Reporting: Oversee production and inventory data entry, generate key performance reports, and support data-driven decision-making.
Financial and Administrative Oversight: Maintain plant-level accounts payable and receivable, and payroll reporting. Support budget tracking and cost control related to freight, materials, and supplies.
Team Leadership: Supervise and coach office and logistics staff, fostering collaboration and accountability across departments. Support staffing, training, and performance development.
Customer and Vendor Communication: Serve as a key contact for customers, carriers, and vendors. Coordinate orders, deliveries, and problem resolution to ensure seamless service.
Compliance & Documentation: Maintain accurate shipping documents, insurance certificates, freight rates, and other records to ensure compliance with company and regulatory standards.
Continuous Improvement: Identify and implement process improvements in office operations, shipping efficiency, and inventory management. Partner with Plant Manager and supervisors on special projects to enhance overall plant performance.
What you'll need to be successful:
3-5 years of combined office management and operations/logistics experience in a manufacturing or warehouse environment, including prior supervisory experience.
Strong knowledge of shipping, receiving, inventory control, and dispatching.
Proven ability to manage administrative processes and operational workflows simultaneously.
Working knowledge of customer service, purchasing, distribution, and financial processes.
High level of proficiency with ERP systems (SAP) and Microsoft Office (Excel, Outlook, Teams).
Excellent leadership, communication, and organizational skills.
Knowledge of freight cost controls, LTL carriers, accounts payable, and payroll a plus.
Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
Bachelor's degree in Business, Supply Chain, Accounting, or related field preferred.
The starting budgeted pay range for this role will generally fall between $64,500.00 - $75,900.00 per year. Scotts will consider various factors in determining the actual pay including your skills, qualifications, experience, and geographical location.For remote roles where the final candidate resides in Alaska, California, Colorado, Illinois, New York, Oregon or Washington, state required pay thresholds will be factored into base salary.
Here at ScottsMiracle-Gro, we believe providing an enriching and engaging employee experience is what sets us apart from other organizations. We recognize our employees are so much more than just their job title so we offer programs and benefits that support them in all aspects of their lives. Wondering how we do it? Below is a glimpse of our highlight reel…
Our
Live Total Health
program provides you with options to align to your personal needs. Selections range from medical, dental and vision coverage for you, your spouse/domestic partner and dependents to an outstanding wellness reimbursement program to an unbelievable 401K match (up to 7.5%) as well as a 15% discount on company stock and much more
We know our talent is our most precious asset and your unique development contributes to our organization's success now and in the future. Career growth at our company is not always a ladder. It's much more like a rock climbing adventure. Grow through exploration and experiences rather than a predictable linear path.
We value the importance of family. We provide access to Maven Family Planning and up to $30,000 to accommodate for adoption, fertility and surrogacy.
Be part of something bigger by joining one of our Employee Resource Groups focusing on diversity and inclusion, family, education and sustainability: Scotts Women's Network, Scotts Black Employees' Network, Scotts Veterans Network, Scotts Young Professionals, Scotts Pride Network (GroPride), Scotts Associates for a Greener Earth (SAGE), Scotts Family TREE and our Associate Boards.
Join a company with a strong belief in giving back to the communities where we live and work. We have a shared passion for service and volunteerism and believe participating in community service benefits our communities and strengthens our team.
Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent communities.
Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies:
Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.
$64.5k-75.9k yearly Auto-Apply 60d+ ago
Night Maintenance
Cbrlgroup
Operations manager job in Colorado Springs, CO
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
When the lights go down and the doors close, you'll make sure everything's ready to shine tomorrow. As a Night Maintenance team member, you'll work third shift where you will lay the groundwork for another great day at Cracker Barrel. From the kitchen to the front porch, you focus on the details - clean floors, spotless equipment, and a store that is as fresh as the first day it opened.
So if you're someone who….
Believes a clean, well-kept space is a foundation of great hospitality
Takes pride in working behind the scenes to keep things running smoothly
Follows safety and cleanliness standards
Enjoys quiet, focused work and thrives on an overnight shift
… come on in, we've been expecting you!
No restaurant experience? No worries. We'll teach you everything you need to know.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive pay every week | Same day pay access
Support That Goes Beyond the Clock: Health insurance eligibility on day 1 - Full and Part-time employees | Vacation time | Employee assistance program (EAP)
Grow and Thrive Your Way: Growth and development opportunities begin Day 1 with our industry-leading PAR training program | 401k plan with company matching contributions at 90 days | Employee Stock Purchase Program
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
Pay Range: $14.81 - $16.16 This job is accepting ongoing applications.
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
$14.8-16.2 hourly Auto-Apply 60d+ ago
Healthcare Operations Project Manager
IVI RMA North America
Operations manager job in Lone Tree, CO
Job Description
IVIRMA North America network of state-of-the-art fertility practices in the United States, is currently seeking a Healthcare Operations Project Manager to help with our continued growth in the West Region. This is a full-time position Monday - Friday 9am-5pm PST.
Job Purpose: The OperationsManager ensures the safety, functionality, and compliance of IVIRMA North America's West Region clinical facilities. This role coordinates building maintenance, supports renovations, manages security systems, oversees vendor relationships, and responds to operational emergencies. Regular travel is required to support clinics and maintain consistent facility standards across the network.
Essential Functions and Accountabilities:
Work with landlord building maintenance personnel to ensure the IVIRMA standard of office security, environmental & climate controls, lighting, and cleanliness are observed.
Assist in oversight of renovation and construction projects as directed.
Respond to all operational emergency situations in order to resolve any incident, which could potentially harm personnel, patients, and/or visitors.
Create a work environment that encourages the achievement of individual goals consistent with Company goals, and recognizes and rewards individuals for their unique contributions.
Maintain an internal communication climate and network that promises open, accurate, timely, and two-way exchange of information, ideas and concerns.
Oversee facility management for the IVIRMA North America Network to ensure all clinics are working to maintain our network operating standards
Create and manage contracts with suppliers and vendors, ensuring timely deliveries
Negotiate Agreements and manage relationships with vendors
Proactively manage relationships & agreements with external partners and vendors and suppliers.
Regular travel to locations to manage projects and support operational efficiency
Academic Training:
College degree -
preferred
Position Requirements/Experience:
3-5 years' experience in facility management
Technical Skills:
Ability to access, input, and retrieve information from a computer.
Knowledge of Medical software program(s), payroll systems, and Excel -
preferred
Knowledge of office procedure and office machines (i.e., computer, fax, copier, etc.).
IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.
Medical, Dental, Vision Insurance Options
Retirement 401K Plan
Paid Time Off & Paid Holidays
Company Paid: Life Insurance & Long-Term Disability & AD&D
Flexible Spending Accounts
Employee Assistance Program
Tuition Reimbursement
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: *********************** & ***********************
EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”
Monday - Friday 9am-5pm PST
$73k-105k yearly est. 26d ago
Operations Manager
Coloradoroofingpro
Operations manager job in Parker, CO
Are you looking for a position where you'll make a genuine difference every day? Jack the Roofer is seeking an OperationsManager to run the day\-to\-day aspects of a small, but quickly growing office in Centennial, Colorado.
Our team in Centennial, Colorado is looking for a recent college graduate to add as a part\-time OperationsManager with the skills and experience needed to manage the day\-to\-day operations of our growing office. Candidates will be responsible for customer service, data entry, pulling permits, and other office duties.
Jack the Roofer is the leading provider of roofing renovations and repairs in Centennial, Colorado, specializing in the installation and repair of concrete tiles and asphalt shingles, roof insurance claims, and much more. We pride ourselves on our team's ability to go above and beyond to achieve customer satisfaction, and our experience in everything from assessments and sales to installations and quality control.
Requirements Successful candidates must be able to take initiative and work well without direction. Bilingualism and office experience is preferred, but not necessary. Previous office or office management experience is preferred.
Benefits The OperationsManager position starts part\-time with 20 hours\/week with later opportunities for full\-time work \- remote work may also be available. Successful applicants will be an important part of a rapidly growing team.
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$57k-97k yearly est. 60d+ ago
Director of Operations, International
School of Rock 3.0
Operations manager job in Parker, CO
Job Description
Our schools create a safe and cool environment for students to achieve their musical and creative potential. We want as many students as possible to have the opportunity to experience the magic that is School of Rock, to discover their passion for music, and learn life skills. The Director of Operations, International role will work with international franchisees and various stakeholders in the organization to reinforce our commitment to this vision around the world.
RESPONSIBILITIES:
Direct International Franchisee Support: Direct International Franchisees are those whose franchise agreements are signed directly with School of Rock and operate in English-speaking markets where there is no Master Franchisee in place. This role will act as a brand consultant to review and improve all aspects of school performance, including revenue growth, brand standards, music program excellence, and other school KPIs.
Field Operations: Conduct regular site visits to document operational and facility compliance. Manage outstanding tasks from site visit reports to ensure franchisees are following brand standards.
Franchise Consulting: Conduct monthly support calls with franchisees to monitor and influence KPIs. Act as the primary contact for franchisees, offering guidance on brand standards, company initiatives, and operational practices.
Cross-departmental support: Consult with other departments to identify additional support and training needs to improve support in international franchise school operations. Collaborate to ensure smooth processes in the case of franchise ownership transfers, renewals, and graduations from “new” schools into “steady state” schools.
Expert-level knowledge: Maintain ongoing knowledge about best practices of operating a School of Rock business. Develop and maintain a strong understanding of the Franchisor/Franchisee agreement and the mutual obligations between the two parties.
Operations Manual: Maintain a strong familiarity with the School of Rock Operations Manual and supporting resources. Ensure these documents remain relevant to international operations, recommending revisions as necessary.
Safety & Compliance Advocate: Educate on and reinforce critical safety standards.
Master Franchise Support: In many international markets, School of Rock follows a master franchising model, in which we have local partners who develop and support the franchise organization in a given country. In collaboration with the VP of International Operations, this role will serve to augment support for master franchisees and their teams in order to replicate our best practices around franchise support. This role requires little to no travel to these international markets.
Monitor unit and portfolio performance for schools supported by master franchisees.
Collaborate with VP of International Operations around tactics to drive growth through alignment with best practices and brand standards.
Assist VP of International Operations in developing and supporting successful roll-out plans and training for new programs, initiatives, and campaigns.
Consult with appropriate leaders and other departments to identify additional support and training needs to address opportunities in international franchise school operations.
Coordinate with the compliance and operational standards department to monitor and drive alignment with critical safety and compliance standards in master franchise markets.
Collaborate with VP of International Operations and other departmental stakeholders on additional projects to support the School of Rock community. Such projects may support training globalization and administration, curriculum expansion, reporting and technology solutions, partnership exploration, events, general operations team projects, and other areas of the business as required.
Additional Responsibilities
Balance the needs of representing brand interests as well as advocating for international franchisees.
Contribute to fostering a global culture within the School of Rock organization.
Cultivate a collaborative environment across corporate team and franchise owned schools to support a consistent "one brand” vision
Facilitate and support communication between Corporate and Franchisees.
Manage travel against the annual budget.
Manage individual G&A budget.
Complete and submit all reports, documentation, and other administrative requirements in a timely manner.
REQUIREMENTS
Bachelor's degree
School of Rock operational experience preferred
Actively develops open and trusted relationships with internal partners, franchisees, and stakeholders
Effectively communicates and positively influences direct reports, franchisees, and stakeholders
Possesses a high degree of self-motivation with a proven track record of achieving results
Strong financial acumen, analytical, problem-solving, negotiation, and influencing skills
Ability to handle multiple tasks within a constantly changing and demanding environment. Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects
Excellent communication (written and oral) skills
Expert-level skill with various software productivity tools
Expert-level skill with various operational point-of-sale (POS) and CRM systems
Passion, love, knowledge, and/or experience in music, the arts, and/or education is highly desirable
Strong connection to School of Rock's mission
Some travel will be required of this position (approximately 10-25% travel)
This is a remote role and can be hired anywhere in the US
$37k-61k yearly est. 15d ago
Area Manager Decking, Waterproofing & Flooring 1
Amrize
Operations manager job in Caon City, CO
Join the Gaco team, a trusted name in building envelope solutions with a heritage dating back to 1955. We're seeking a Area Manager Decking, Waterproofing & Flooring who's ready to be part of a company committed to formulating everyday success for every customer through innovative, reliable products used to adhere, seal, and protect at every level of the building envelope.
This is a skilled sales position for a confident, highly motivated individual. This Area Manager must be self-disciplined to work independently in an assigned territory to grow Decking and Waterproofing sales to the commercial waterproofing market and meet Region and Division sales objectives. Individuals must be able to manage existing customer base, prospect new customers, and utilize value added, solution-based selling to close business with contractors, dealers and building owners. This position will be based remotely in Colorado or Utah markets.
Salary Range: $100,000 - $115,000
This will also include a sales incentive bonus program.
WHAT YOU'LL ACCOMPLISH
* The Area Manager is responsible for representing Gaco decking, waterproofing and flooring products to architects, engineers, building owners, distributors, and contractors.
* Manage ongoing sales process, develops relationships, responds to, and anticipates customer needs, providing customer service; ability to close sales.
* Generate and follow up on new customer leads.
* Document all leads and follow up contact.
* Develop and execute a smart, well-thought-out business and marketing plans for territory.
* Meet or exceed annual sales and gross profit targets.
* Establish marketing needs effectively and creatively use presentations and other sales tools
* Available to travel frequently and represent the company in a professional manner
* Perform professional on-site training events
* Represent Gaco at local and regional trade shows
* Manage the territory sales budget
* Serve as subject matter expert, expanding product knowledge and developing knowledge of competitive products and features.
WHAT WE'RE LOOKING FOR
* Degree in Business or related field or a minimum of 5 years of decking, waterproofing and flooring commercial coatings sales
* Strong track record in building business and increasing sales
* Must possess excellent communication skills with a strong customer service focus
* Ability to professionally present information and connect with a variety of customers and industry professionals
* Effective time management skills
* Ability to communicate effectively with both verbal and written communication
* Strong technical skills, including MS Office suite
* Must be highly motivated and have a demonstrable successful sales record
* Must be able to travel 75% of time
WHAT WE OFFER
* Competitive Compensation
* Retirement Savings
* Medical, Dental, Disability and Life Insurance Coverage
* Holistic Health & Well-Being Programs
* Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for Health and Dependent Care
* Vision and other Voluntary Benefits and Discounts
* Paid Time Off and Holidays
* Paid Parental Leave (Maternity and Paternity)
* Educational Assistance Program
* Company Vehicle
#Gaco
#LI-Remote
BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
$100k-115k yearly 22d ago
Operations Support Center Shift Supervisor
Maximus, Inc. 4.3
Operations manager job in Colorado Springs, CO
Description & Requirements IT Operational Support Center Shift Supervisor Maximus is seeking an IT OSC Shift Supervisor to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As an IT OSC Team Supervisor, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. You will also be responsible for supervising other OSC operators, and act as both mentors and a direct line of escalation.
This is an on-site position that requires a Secret Clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
* Provide Tier 2 IT Support services for a mission critical platform
* Supervise the assessment and categorization of incoming support requests to determine the appropriate level of support required
* Log, track, and manage incidents and service requests using the organization's ticketing system, ensuring timely resolution and communication with end-users
* Supervisor first-line technical support for hardware, software, and network issues, escalating more complex problems to higher-tier support as necessary
* Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc.
* Provide guidance on optimization strategies such as load balancing, incident optimization, network traffic monitoring, and more
* Develop and update knowledge base articles and technical documentation to assist users and improve the efficiency of the support process
* Hold the team accountable through innovation meetings to determine the best way to increase performance and shift-left potential risks and challenges
* Work closely with other IT support teams to ensure seamless escalation and resolution of complex issues
* Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
* Schedule and align resources on the team to ensure 24x7 coverage of the systems
* Responsible for the performance and mentorship of other Tier 1 Support Specialists, acting as a guide and providing direct work assignments
* Supervise Tier 1 Support Specialists, overseeing their duties and functions and act as a direct line of escalation
* Provide training and documentation of SOPs, rhythms, and triage/diagnose methodologies to all Tier 1 Support Specialists
* Act as the career mentor for Tier 1 Support Specialists. Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring shifts are covered with appropriate back-up in the event of unexpected circumstances.
Job-Specific Minimum Requirements:
* Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
* Active Secret clearance is required.
* High School Diploma or GED equivalent required.
* This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including 1st, 2nd, 3rd, and Panama shifts.
* This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
* This role requires on-site support at the on-site location in Colorado Springs, Colorado. Telework is not permitted.
* 12+ years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
* Additional tasks to be assigned as needed.
#techjobs #clearance #veterans Page #APPCASTDTO
Minimum Requirements
TCS148, T4, Band 7
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
$36k-58k yearly est. Easy Apply 47d ago
Regional Director of Market Operations
Woven Care
Operations manager job in Colorado Springs, CO
Job Description
We're the leading provider of multidisciplinary pediatric therapy services in Colorado, serving families along the front range since 2005. We're building an organization by clinicians and for clinicians, together. Woven Care is experiencing rapid growth in Colorado and beyond. Join us!
The Regional Director of Market Operations (RDMO) is the senior operational leader accountable for market-level performance across a portfolio of clinics. They are responsible for ensuring that we deliver our life-changing care to patients across Colorado, and coach our clinic managers to ensure each clinic reaches its goal. This role exists to ensure clinics are healthy, sustainable, and continuously improving.
The RDMO leads and develops Clinic Managers, supports operational and clinical excellence, and serves as the connective tissue between local teams and central support functions. This is a hands-on leadership role requiring strong judgment, operational rigor, emotional intelligence, and the ability to lead through change.
Compensation and Benefits:
$110,000-$135,000, depending on experience
Medical/dental/vision insurance
Flexible schedules
401(k) matching
PTO
Life and disability insurance
Yearly CEU reimbursement
Essential Duties and Responsibilities
Market Performance & Accountability. RDMOs are fully accountable for region performance, and do whatever it takes to ensure we reach our goals. This might mean jumping in to side-by-side coach a Clinic Manager or Clinic Administrator, partnering with a Department Head to solve a potential clinical quality issue, or visiting referring providers to ensure we have full caseloads. Our key outcomes:
Patient access and clinical quality
Retention of clinicians and leaders
Productivity and staffing health
Financial performance and margin discipline
Consistent execution of Woven's operating expectations
Clinic Manager Leadership & Development. RDMOs are responsible for coaching and developing our clinic managers. RDMOs will:
Coach Clinic Managers on leadership, problem-solving, and decision-making
Reinforce Woven's leadership competencies in daily practice
Set clear expectations and provide direct, timely feedback (clear is kind)
Identify and address performance issues early and constructively
Develop pipeline of potential leaders
Operational Excellence & Consistency. RDMOs support operational excellence throughout the organization through coaching, problem-solving, and systems-building.
Partner with COO on opportunities across the organization
Build and coach on tools and routines that drive repeatable results
Partner with across teams to roll out changes, pilots, and new tools
Identify breakdowns and opportunities, and co-create solutions
Minimum Qualifications (Knowledge, Skills, and Attributes):
Ability to hire and develop people. Sources, selects, and hires A-Players to join Woven Care. Coaches people in their current roles to improve performance, and prepares people for future roles
Strategic thinking. Makes decisions informed by data, experience, and our operating principles, while connecting the dots between where we're going and how we need to nudge the organization to get there
Organization and Planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Moves with urgency. Moves quickly and takes a forceful stand without being overly abrasive.
Calm under pressure. Maintains stable performance when under heavy pressure or stress.
Minimum of five years of managerial experience.
Deep understanding of clinical systems.
Our Commitment:
We're one team with one purpose: to build the best children's healthcare organization in the United States so every child can access the care they deserve. Everything we do starts and ends with driving the best clinical outcomes for our patients.
Equal Employment Opportunity: We are an equal opportunity employer and do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. Woven Care uses e-Verify to authorize eligibility for employment.
$110k-135k yearly 12d ago
Port Hueneme Operations Manager
V2X
Operations manager job in Colorado Springs, CO
V2X invites applications for the position of Marine Area Manager for the NSF Antarctic Science and Engineering Support Contract (ASESC). This person is responsible for all Port Hueneme operational functions, including logistics, supply, and container management including the loading/off-loading of the annual resupply vessel. Represents V2X as the Senior Site Manager. Liaisons with the military, the NSF, scientists, involved contractors and subcontractors, and V2X organizational elements on a daily basis. Provides administrative and operational support and continuity year round.
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Responsibilities
Major Job Activities:
+ Ensures the Port Hueneme Office operations provide support, as required, to aid grantees in conducting research projects.
+ Provides senior site representation to the NSF; Department of Defense (DOD)/Air National Guard (ANG) units; Petroleum Helicopter, Inc. (PHI), and Space and Naval Warfare Systems Command (SPAWAR). May interact with all these organizations.
+ Oversees vessel loading and unloading activities and operations sites and support of the mission.
+ Facilitates the onward movement and disposition of science and non-science cargo and materials to their final destination.
+ Coordinates the use of commercial carriers to deliver cargo and materials as necessary to meet delivery dates.
Working Environment:
+ This position is contingent upon successful contract award of the United States Antarctic Program (USAP) National Science Foundation (NSF) Antarctica Science & Engineering Support Contract (ASESC) NOTE: Interim employment offered immediately on a consulting basis. Full time employment contingent upon contract award.
Qualifications
Minimum Qualifications:
+ U.S Citizen
Education / Certifications:
+ BS or BA from a four-year, accredited institution is preferred or commensurate operationsmanagement experience.
Experience / Skills:
+ 5 years' management experience required, with emphasis on advance planning and facilities and infrastructure operations.
+ U.S. Navy background in port operations preferred
+ Demonstrated experience developing and implementing innovative operations approaches and adopted practices that foster continuous improvement in support operation and management, challenge the status-quo and existing paradigm in formulating and implementing, high-quality, timely, and cost-effective programs.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
$57k-96k yearly est. 60d+ ago
Field Service Manager
Skyline Products 3.7
Operations manager job in Colorado Springs, CO
Job DescriptionSkyline Products is a leading manufacturer of innovative electronic signage solutions for the transportation and fuel retailing industries. With over 50 years of proven success and a commitment to engineering excellence, we're looking for driven, collaborative professionals to help us shape the future of intelligent signage. Be part of a team that values quality, innovation, and long-term customer partnerships, all within a company that's built to last.
Skyline Products is currently recruiting for a Field Service Manager who be responsible for leading our customer service team and overseeing field operations. The successful candidate will be responsible for ensuring customer satisfaction, managing field operations efficiently, and driving continuous improvement in both areas. You will play a critical role in the post-install stage of a products lifecycle.
Job Responsibilities:
Customer Service Team Management: Lead and oversee customer service representatives and operations to ensure timely and efficient resolution of customer issues and complaints to ensure a high level of customer satisfaction.
Field Operations Team Management: Lead and oversee field operation teams to ensure timely and efficient product pre-installation testing, installations, repairs, and maintenance.
Coordinate with field technicians and internal/external obligations to schedule and prioritize tasks and assign/schedule field technicians to optimize service coverage and response times.
Team Management and Development:
Provide training and support to field technicians to ensure technical competency, customer service excellence, and ensure compliance with safety standards and regulations.
Recruit, train, and develop customer service and field operations teams.
Improve, develop, and implement policies, procedures, and standards.
Collaborate with sales, marketing, customer project manager, product development and engineering teams to develop and implement operational strategies aimed at improving service efficiency and effectiveness.
Customer Satisfaction and Relationship Management:
Drive and monitor customer issues, feedback and satisfaction levels taking proactive measures to address any issues or concerns in a timely manor.
Maintain and manage a field issue database to identify and highlight endemic issues.
Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
Serve as a point of escalation for complex customer inquiries or complaints, resolving issues in a timely and satisfactory manner.
Performance Analysis and Reporting:
Set clear objectives and performance targets and monitor team performance and productivity, ensuring adherence to quality standards and service level agreements.
Utilizing the results of the analysis and reporting, use data-driven insights to make informed decisions and drive continuous improvement initiatives.
Prepare reports for upper management review
Other responsibilities as required.
Qualifications and Skills:
Bachelor's degree in Business Administration, OperationsManagement, or related field. MBA or equivalent experience is a plus.
10+ years' experience in managing customer service and field operations teams in a technical industry.
Strong leadership skills with the ability to motivate and inspire teams to achieve goals.
Excellent communication and interpersonal skills (verbal and written), with the ability to effectively interact with customers, team members, and stakeholders.
Analytical mindset with the ability to interpret data, problem-solve with a focus on delivering exceptional service and resolving issues promptly with a willingness to get hands on.
Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously while maintaining a high attention to detail.
Technical/Manufacturing experience highly recommended
Knowledge of industry trends, best practices, and regulatory requirements related to client services and customer experience.
A well-rounded individual that is a self-starter and has good self-management/organization skills a must
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Publisher)
CRM/ERP/Ticketing System Experience (M2M/Heat/NetSuite)
Travel 50% - 75%
Compensation: $80k - $95k
Benefits:
Health Care Plan (Medical, Dental and Vision)
401k with company match
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off
Short Term and Long Term Disability
Training and Development
Skyline Products is an Equal Opportunity Employer; all decisions are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
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$80k-95k yearly 22d ago
Night Maintenance
Cbrlgroup
Operations manager job in Pueblo, CO
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
When the lights go down and the doors close, you'll make sure everything's ready to shine tomorrow. As a Night Maintenance team member, you'll work third shift where you will lay the groundwork for another great day at Cracker Barrel. From the kitchen to the front porch, you focus on the details - clean floors, spotless equipment, and a store that is as fresh as the first day it opened.
So if you're someone who….
Believes a clean, well-kept space is a foundation of great hospitality
Takes pride in working behind the scenes to keep things running smoothly
Follows safety and cleanliness standards
Enjoys quiet, focused work and thrives on an overnight shift
… come on in, we've been expecting you!
No restaurant experience? No worries. We'll teach you everything you need to know.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive pay every week | Same day pay access
Support That Goes Beyond the Clock: Health insurance eligibility on day 1 - Full and Part-time employees | Vacation time | Employee assistance program (EAP)
Grow and Thrive Your Way: Growth and development opportunities begin Day 1 with our industry-leading PAR training program | 401k plan with company matching contributions at 90 days | Employee Stock Purchase Program
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
Pay Range: $14.81 - $16.16 This job is accepting ongoing applications.
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
How much does an operations manager earn in Colorado Springs, CO?
The average operations manager in Colorado Springs, CO earns between $45,000 and $121,000 annually. This compares to the national average operations manager range of $47,000 to $123,000.
Average operations manager salary in Colorado Springs, CO
$74,000
What are the biggest employers of Operations Managers in Colorado Springs, CO?
The biggest employers of Operations Managers in Colorado Springs, CO are: