Operations Manager
Operations manager job in Columbia, MD
ROLE & RESPONSIBILITIES:
Run daily operations for the Tier 1 service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels.
Develop, monitor, and report on performance metrics to ensure KPIs and SLAs are consistently achieved.
Implement workflow redesigns and best practices to streamline operations and enhance customer experience.
Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams.
Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts.
Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor.
Drive continuous improvement initiatives through training, coaching, and process refinement.
REQUIRED EXPERIENCE:
Minimum 7 years of professional experience, including at least 3 years in people management.
5+ years hands on experience with ServiceNow and NICE CXOne platforms.
3+ years of leadership experience in a metrics-driven support environment.
Strong background in KPI/SLA management, analytics, and process optimization.
Hands-on expertise with CXOne Studio (IVR, scripting) and ServiceNow customization.
Must be able to obtain and maintain a Public Trust clearance.
Must have lived in the United States 3 out of the past 5 years.
PREFERED EXPERIENCE:
Experience in healthcare, government, or Marketplace programs.
Relevant certifications (ITIL, HDI, PMP, or similar).
EDUCATION & CERTIFICATIONS:
Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree).
Red Team Operator
Operations manager job in Fort Belvoir, VA
Veteran-Owned Firm Seeking a Red Team Operator (Computer Exploitation) for an Onsite role in Fort Belvoir, VA
My name is Stephen Hrutka, and I am the owner of a Veteran-Owned management consulting firm in Washington, DC, focused on Technical/Cleared Recruiting for the DoD and IC.
HRUCKUS helps other Veteran-Owned businesses recruit for positions across the VA, SBA, HHS, DARPA, and other cutting-edge R&D related defense agencies.
We seek to fill a Red Team Operator (Computer Exploitation) position in Fort Belvoir, VA.
The ideal candidate is a DMV resident who holds an active TS/SCI clearance, an IAT Level III certification, and at least eight years of experience in systems engineering and administration. A Master's degree in computer science or a related discipline, as well as OSCP or GPEN certifications, are a plus.
If you're interested, I'd be glad to provide more details about the role and further discuss your qualifications.
Thanks,
Stephen M Hrutka
Principal Consultant
HRUCKUS LLC
Executive Summary: In support of a premier intelligence operations agency, we are seeking a Computer Exploitation Engineer with experience in offensive (Red Team) penetration testing. Qualified Red Team Operators will have experience with cyber exploitation techniques involving initial access, execution, persistence, privilege escalation, defense evasion, credential access, lateral movement, collection, exfiltration, command and control, and device hacking. Operators will apply advanced consulting skills and extensive technical expertise for threat analysis, vulnerability assessments, and persistent penetration testing cyber campaigns. A successful Computer Exploitation Engineer will be capable of working without considerable direction, as well as mentor and supervise team members, as needed.
Key Responsibilities:
Assess physical security and Operations Security factors as they relate to information assurance and force protection through attempting to gain physical access to secure facilities
Assess new technologies, software applications, and devices relevant to Information Operations
Coordinate, facilitate, and develop training materials and products in accordance with Government-provided guidelines
Support Computer Network Security and Exploitation tasks:
Assess computer network defense and information assurance in support of customer organizations
Provide vulnerability assessments in support of off-site systems, network architecture, policy and procedure, applications, and system integrity reviews
Assist with development and maintenance of Red Team Detachment assessment methods, tools, and techniques
Perform code review, protocol and input fuzzing in order to find vulnerabilities
Perform analysis of disassembled code when source code is unavailable
Develop exploits based on identified vulnerabilities
Recommend fixes and mitigation for identified vulnerabilities
Create and maintain adversary emulation tool sets and development
Develop and deliver technical reports and executive summaries of Red Team missions
Document tools, techniques, processes, and procedures
Required Qualifications:
8+ years of experience with systems engineering and administration
BA or BS degree required
Current U.S. Government Top Secret Clearance w/ SCI and a CI-Polygraph eligibility; applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information
DoD 8570 Information Assurance Technical - Level III certification
Additional Qualifications:
Possession of excellent verbal and written communication skills
Self-starter requiring limited direction and supervision
Experience supporting IC or DoD customers
Ability to work with high-level government and military officials and brief senior customer personnel
Ability to organize and prioritize numerous customer requests in a fast-paced, deadline-driven environment
MS degree in Computer Science or related discipline preferred
Offensive Security Professional Certification (OSCP) preferred
Global Privacy Enforcement Network (GPEN) preferred
Details:
Job Title: Red Team Operator - Computer Exploitation Engineer
Location: Fort Belvoir, VA 22060
Clearance Requirement: Active Top-Secret Clearance w/ SCI and a CI-Polygraph eligibility
Assignment Type: Full-time, Onsite
Salary Range: $135,000 to $145,000 per year with benefits:
Competitive salary for well-qualified applicants
Relocation assistance available for highly qualified candidates
401(k) plan
Annual performance bonus
Certification and advanced degree attainment bonuses
Student Loan / Tuition reimbursement
Health Care Insurance (medical, dental, vision)
Up to four weeks of paid vacation
11 Federal Holidays, and 3 Floating Holidays
Team bonding events
Independent Operator - Store Manager
Operations manager job in Baltimore, MD
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Regional Manager, Mission Critical
Operations manager job in Herndon, VA
Founded in Boston, Massachusetts in 2007, Liberty offers expertise in a broad array of construction and equipment services nationwide including general requirements, equipment, supply, concrete, special projects, and site access solutions. Our experience, combined with our innovative approach and stellar customer service, ensures a seamless experience -with safety and reliability at the forefront. We've built strong relationships with key contractors and clients in every sector, including commercial, residential, healthcare, and higher education.
Overview:
Responsible for a broad spectrum of duties, covering all aspects of the Mission Critical business unit, including, client relationships, financial management, project oversight, estimating, sales, project planning, cost management, cost estimating, forecasting, time/labor management, quality management, contract administration, and safety management. The Regional Manager is responsible for ensuring that all aspects of the business unit are continuingly monitored kept in line with the business planning process. Manages overall project planning, scheduling, resource allocation, project specific estimating, submittal/RFI procurement, document control, constructability resolutions, aspects of project accounting, project specific purchasing and safety, while providing technical direction and ensuring compliance with quality standards.
Duties & Responsibilities:
Leadership & Management
Lead and mentor a team of project managers, estimators, and support staff.
Foster a collaborative, high-performance culture within the Mission Critical business unit.
Strategic Planning
Develop and implement strategic plans to achieve business goals and expand market presence with Suffolk and external clients.
Analyze market trends to identify opportunities for growth and service diversification.
Build and execute annual business plans aligned with strategic objectives.
Project Oversight
Oversee planning, execution, and closeout of General Requirements, All Access, and Special Projects, ensuring adherence to budgets, schedules, and scope execution.
Conduct regular site visits to monitor progress and address issues proactively.
Coordinate with vendors, subcontractors, labor teams, and material providers.
Client Relationship Management
Serve as the primary point of contact for all client deliverables and emerging opportunities.
Build and maintain strong relationships with clients, subcontractors, and suppliers.
Identify and pursue new business opportunities through networking and negotiations.
Financial Management
Prepare and manage project budgets alongside project teams.
Analyze financial performance and implement improvements to enhance profitability.
Oversee the Mission Critical WIP, P&L, and annual business plan.
Safety
Ensure compliance with all industry regulations, safety standards, and company policies.
Champion a culture of safety and risk management across all operations.
Estimating & Sales
Ensure timely and accurate estimate preparation.
Partner with client preconstruction teams to maximize opportunities.
Travel Requirements
Willingness to travel to ensure projects are operating smoothly and effectively.
Qualifications:
Bachelor's degree in Engineering, Construction Management, or a related field.
Strong concrete construction knowledge and analytical skills preferred.
Ability to read and interpret project plans and specifications.
Robust experience in project planning, forecasting, and cost estimating.
Proficiency with Microsoft Office, digital takeoff software, Bluebeam, On-Screen Takeoff, AutoCAD, Microsoft Project, and Timberline.
Strong understanding of the critical importance of project safety.
Excellent communication, organizational, and time-management skills.
Ability to effectively plan, organize, schedule, and make sound decisions based on evolving information.
Ability to work and contribute in a professional, team-oriented environment.
Willingness and ability to wear multiple hats (PM, APM, Assistant Estimator, Assistant BIM, etc.).
Ability to travel to other regions as needed.
Working Conditions:
Construction jobsite and warehouse conditions, which include exposure to high temperatures; cool/cold temperatures; weather conditions, and loud noises. Some general office and construction trailer working conditions. Job site walking.
EEO Statement:
Liberty provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Liberty will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Liberty , or anyone working on behalf of Liberty.
Petco Store General Manager
Operations manager job in Washington, DC
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.
Position Overview
The General Manager is responsible for leading through Petco's vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results.
Position Responsibilities
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.
Create a professional environment that inspires and encourages the growth and engagement of partners.
Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction.
Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs.
Responsible for all partner performance management in the Pet Care Center.
Demonstrate and support a continuous improvement and growth mindset.
Performance
Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.
Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events.
#LI-LF2
Process
Ensures the proper health, appearance, welfare, and proper handling of all animals.
Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.
Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.
Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.
Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.
Responsible to maintain the Pet Care Center's professional image, appearance, and cleanliness.
Other Essential Duties
MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth.
PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority.
FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.
PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco's partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment.
ENGAGE AND BE PRESENT. Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment.
Education and Experience
In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service.
Excellence in communication and computer skills are also required.
Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.
A working knowledge of general business practices is highly desirable, as are strong organizational skills.
A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals.
Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
Contacts
This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
#PetcoGM
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
Salary Range: $0.00 - $0.00
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see ********************************************
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.
Senior Retail Operations Manager
Operations manager job in Baltimore, MD
The Senior Retail Operations Manager serves as the second-in-command for retail operations at a at Baltimore/Washington International Airport (BWI) partnering with the Director to drive commercial success and operational excellence. This leadership role takes ownership of day-to-day operations management, team development, and performance optimization while ensuring superior customer service delivery and maintaining key stakeholder relationships across the retail portfolio.
Essential Functions:
Partners with Director of Operations to establish and execute fiscal revenue, expense, and profit goals; monitors KPIs and performance metrics across all retail locations to ensure achievement of budgeted targets and operational standards
Leads daily retail operations across all locations with full accountability for operational excellence, compliance with company policies, and achievement of performance metrics while serving as primary operational decision-maker in Senior Director's absence
Implements Standard Operating Procedures (SOPs) across airport retail operations by conducting regular operational reviews, ensuring management and staff execute opening/closing procedures with full accountability for operational standards, and supporting ACDBE partner collaboration on reporting and certification processes; ensures subordinate management teams maintain consistent adherence to operational protocols while monitoring SOP effectiveness and recommending operational improvements to Director of Operations based on performance data and field observations
In collaboration with the Director of Operations, develops and implements comprehensive action plans to optimize sales performance by store, category, and brand; conducts regular operational reviews and communicates strategic initiatives to management teams
Oversees implementation of daily timekeeping review processes; monitors overtime trends and labor cost performance across assigned areas to ensure compliance with company policies and labor regulations
Assists with making hiring, termination, advancement, and promotion decisions for retail management and associates while promoting company brands as employer of choice and ensuring diversity and inclusion execution across operations
Ensures all company and brand standards, visual merchandising requirements, safety guidelines, and operational procedures are consistently executed across retail operations with full compliance accountability
Provides leadership development, performance coaching, and guidance to retail management teams while fostering employee engagement and supporting comprehensive career advancement initiatives
Manages inventory control, merchandise receiving processes, vendor relationships, and supply chain coordination to ensure optimal stock levels, product availability, and cost-effective operations
Collaborates with brand partners to maintain brand compliance, execute promotional initiatives, and implement marketing programs with measurable business impact
Resolves complex operational challenges and customer issues using sound business judgment while maintaining authority for significant operational decisions and escalating complex matters
Ensures display areas maintain superior visual appeal according to brand standards, optimizes equipment functionality, and maintains store presentation that exceeds customer expectations and drives revenue
Monitors market trends, competitive landscape, and consumer behavior to inform operational strategies while ensuring compliance with category management principles and retail space optimization
Leads cross-functional collaboration with Supply Chain, Commercial, and Marketing teams to optimize store assortments and marketing support while developing comprehensive training programs for operational procedures
Reporting Relationship & Role Information:
The position reports to the Director of Retail Operations of their assigned location
The Senior Retail Operations Manager position is expected to work a varied and rotating schedule to be on site on various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor staff work activities during these different days and times
Minimum Qualifications, Knowledge, and Skills:
Education and Experience: The combination of education and professional experience must exceed 6 years:
In a leadership role: Requires 2 years of experience supervising a team of operations professionals engaged in executing retail operations programs
In a technical role: Requires 6 years of experience engaged in delivering retail operations programs
A bachelor's degree in a program related to the functional area can count for 3 of the 6-year requirement
Specialized Training:
Training that leads to knowledge of all applicable federal, state, and local safety and health standards, and all procedures and protocols to comply with retail compliance requirements
Understanding of visual merchandising principles, inventory management systems, and brand standards
Specialized Skillset/Competencies/Traits:
Knowledge of retail or consumer goods industry with understanding of travel retail concepts and multi-brand environments
Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple, conflicting, and concurrent priorities in a fast-paced retail environment
Demonstrates knowledge of company policies and products, service, quality, equipment and retail operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
Strong understanding of visual merchandising, inventory management, brand compliance, and customer service excellence
Business acumen and the mindset required to understand the long-term implications of retail operational planning and to advance the organization's goals
Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances in a retail environment
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading retail teams to achieve common goals
What we offer:
Competitive Salary Range: $87,732-$106,342 annually
Daily Pay
20% off Hudson Employee Discount
Medical/Dental/Vision Insurance
Paid Time Off
Various Personal and Parental Leave Programs
Company Paid Life Insurance
Retirement Programs & Matching Employee Contributions: 401K & RRSP
Employee Recognition & Anniversary Programs
Training, Development, and Growth Opportunities
Tuition Assistance & Scholarship Programs
Disclaimer:
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Operations Manager DC
Operations manager job in Washington, DC
We are searching for a full-time Condominium Operations Manager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality.
Your primary responsibility will be to manage a portfolio of our condominium association clients. As the operations manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client's objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients' deliverables.
Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind.
Who we are & Where we're going (with your help)
Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow.
Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change.
To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand!
Responsibilities:
Maintenance and Repair
Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects
Track and report updates internally and externally to clients
Conduct on-site property inspections a few times per year
Problem solve maintenance issues and meet vendors on-site at the properties
Own SOPs for certain maintenance processes and innovate on them to create a better client experience
Property Enhancement
Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done
Establish a project plan for large projects/capital improvements
Manage to project plan to ensure milestone deadlines are met and completed within budget
Condo Association Administration and Financial Management
Manage and onboard a portfolio of clients
Maintain meticulous records for each property in the portfolio
Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials
Prepare budgets for several real estate properties and present them to the board of directors
Lead the associations' annual meetings and help the teams make efficient decisions around their properties' maintenance needs
Ability to review, interpret and ensure compliance with condominium association documentation
Vendor Management
Liaise directly with vendor technicians
Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships
Facilitate competitive bidding for contracts as required by Association contracts
Required Skills & Experience:
5-10 years of relevant work experience
High School Diploma, GED or equivalent (College degree preferred)
Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist)
The ability to work in DC
The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team
Top notch communication skills - both written and verbal
A track record of proven excellence in providing customer service
Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required
Spanish skills are a plus but not required
Proficient skills in Excel, PowerPoint, and Google Workspace Products
Able to work independently, anticipate problems, and implement effective solutions
Necessary Traits
You have a passion for problem solving maintenance problems and providing excellence in customer service
You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients
You're GREAT at flexing when priorities shift and adapt your planned day to the shift to the client and business' needs
You are committed to following established Standard Operating Procedures and delivering high quality work
You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes.
You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed
You're GREAT at juggling several things at once and can keep yourself (and others) organized in a fast-paced environment
You are rock solid reliable
You consistently offer solutions and look for additional ways to support your team
You treat the business as if you owned it
You like building community, in particular in DC neighborhoods, and meeting new people
You have superb attention to detail and don't need reminders to complete assignments
What We Offer:
Healthcare benefits
Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success
Opportunities to grow in your career within the company without the need to manage owner/tenant relations
Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home
Extensive experience with the latest tech and software solutions in property management
Modern office space in the vibrant Dupont Circle neighborhood
Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)
District Manager
Operations manager job in Baltimore, MD
Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes.
With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III.
Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others.
Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score League Tables.
Position Overview:
The District Manager will act as the business owner to lead and grow our portfolio of stores in their assigned region. This role will take ownership in the growth and profitability of the specific district operations, while providing and promoting the leadership, vision, and direction of the company within it's market.
Essential Responsibilities:
· Develop and implement plans to achieve sales goals and optimize the portfolios NOI;
· Enable and drive strong operational performance of the assigned portfolio of businesses;
· Inspire, lead, develop the team;
· Monitor and improve sales, cost management, employee management and safety;
· Identify and drive opportunities to improve business performance;
· Enforce all company policies, procedures and code of ethics;
· Manage employee performance including hiring, termination, discipline, development and management;
· Manage escalations and approvals in a timely and thorough manner.
Qualifications
· Bachelor's degree in business or related field preferred; Associate degree or equivalent experience required;
· Minimum of five (5) years multi-unit retail sales/service operations leadership experience preferably from the Storage industry;
· Excellent communication, interpersonal and motivational skills;
· Demonstrated experience in building “ownership” and accountability in a team
· Strong analytical and problem-solving abilities;
· Able to prioritize multiple projects and deal with numerous interruptions;
· Work well under pressure, meeting deadlines consistently;
· Able to work independently with minimal supervision and lead 20-35+ employees;
· Computer skills: Solid understanding of the Microsoft suite of products;
· Willing to work a flexible schedule, including weekends.
· Must be able to perform some of the physical requirements of the job (ability to lift 50lbs);
· Valid state driver's license and reliable transportation;
· Ability to travel within the district and to other designated locations as directed by the company.
Compensation
· Competitive rate of pay and a generous benefits program
· Participation in company's performance-based incentive program(s)
· Medical, dental, vision, life, short-term disability, and long-term disability insurance program
· Paid vacation time; paid sick time; paid holidays
Equal Opportunity Employer Statement
Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Physician / Hospitalist / District of Columbia / Permanent / Director/ Neuro-Hospitalist Job
Operations manager job in Washington, DC
Neuro-Hospitalist Group for Leading Healthcare System, Washington D. C. Suburbs/Annandale is recruiting a BC Neuro-Hospitalist with experience in partnering with executive and operational teams to grow their Neurosciences Service Line. Highly competitive compensation package that includes robust benefits package, with generous relocation and CME allowance.
Location is in desirable suburb of Washington D.
C.
that offers an ideal mix of urban and suburban living.
This location is home to numerous government institutions and cultural attractions, festivals, museums, theaters, outdoor recreation and sports teams.
Outstanding educational institutions that include Georgetown, George Washington, Howard and Johns Hopkins Universities.
The world is at your doorstep, with 3 major international airports.
Your home base is one of the most desirable areas to live, visit and practice!
General Manager, Bethesda
Operations manager job in Bethesda, MD
The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.
Responsibilities:
SALES LEADERSHIP:
Creates an outstanding sales and Customer Service environment
Strives for sales excellence and results
Sets and evaluates weekly, monthly and seasonal goals for staff
Works with customers and models excellent customer service and Clienteling skills
Maximizes sales through strong floor supervision skills
Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books
STAFFING AND ASSOCIATE DEVELOPMENT:
Networks in industry to recruit and hire high quality management and sales-oriented associates
Fills all levels of open positions within the store in an urgent and timely manner
Ensures adequate staff is available to meet business needs - schedules accordingly
Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
Administers company personnel programs including appropriate performance reviews, compensation and employment records
Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
Documents employee performance in a timely manner
Creates enthusiasm and excitement within store to motivate high performance teams
OPERATIONAL EXCELLENCE:
Protects store payroll by managing wage costs, salaries, and allowable hours
Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
STORE STANDARDS:
Execute floor-set and promotional directives; implements visual merchandising
Supervises the overall cleanliness and organization of the sales floor and backroom
Ensures store appearance and atmosphere supports and reinforces the brand image
Understands, supports and complies with all company policies and procedures
MERCHANDISING/VISUAL:
Ensure execution of effective merchandising strategies and directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goals
FASHION/STYLING:
Represents the fashion and style of Veronica Beard
Knowledge of current fashion trends and styles
Appreciation and demonstration of an overall finished fashion look
Ensure staff is following Veronica Beard fashion guidelines.
Comfortable with being on camera for social media purposes (both stills and video)
Able to fluidly discuss product and fashion on camera
Requirements:
Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills
Minimum of 2 years retail Store Management position/experience in women's apparel (or related field)
Ability to work flexible schedule including nights and weekends
Strong verbal and communication skills
Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
Ability to create a quality working environment that will encourage others to develop and excel
Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
General Manager
Operations manager job in McLean, VA
General Manager - Lead One of America's Top Retail Destinations
Flagship Property | National REIT | Full Relocation Provided
Our client, a premier national real estate investment trust (REIT), is seeking a seasoned General Manager to oversee one of the Top 10 largest retail centers in the United States, located in one of the country's most affluent markets. This rare opportunity is available due to a promotion, reflecting the organization's strong internal growth and leadership culture.
As the General Manager, you will lead all aspects of property operations, financial performance, tenant relations, guest experience, and team leadership for a nationally recognized retail destination. You will drive strategic initiatives, operational excellence, and long-term asset value while guiding a high-performing on-site team.
What We're Looking For
5+ years of General Manager experience overseeing a large retail, mixed-use, or resort/hospitality property
12+ years of total property management experience across commercial, retail, or hospitality portfolios
Bachelor's degree required; professional real estate credential (e.g., CPM, RPA) strongly preferred
Demonstrated success in leading large teams and managing complex, high-traffic environments
Proven track record of operational excellence, financial performance, tenant/guest service, and long-term asset stewardship
Stable career progression - minimum 3 years in current role; NO job hoppers
What This Role Offers
Base compensation: $175K-$200K plus lucrative bonus potential
Full relocation assistance
Best-in-class, affordable health & wellness benefits for you and your family
401(k) match + employee stock purchase plan
Opportunity to lead a flagship, nationally significant property within a top-tier REIT
Clear pathways for advancement (role is open due to promotion)
If you have deep experience managing large commercial retail or hospitality assets and are ready to lead one of the most iconic retail destinations in the nation, we encourage you to apply.
Retail Store Manager
Operations manager job in Washington, DC
Client is women's contemporary brand.
Client will be disclosed after you are considered for an interview with them.
SALARY:
$90-$100k + monthly bonus structure
The Store Manager is responsible is responsible for driving the business forward by providing an exceptional customer experience and creating long-lasting client relationships. The Store Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. This individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency.
THE RESPONSIBILITIES:
Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
Establish a returning client business by developing and maintaining long lasting relationships
Actively outreach to client base to strengthen relationship via email, phone call and text messaging
Utilize company selling culture and training tools to meet and exceed KPI expectations Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships
Provide in the moment feedback on the sales floor, with the goal of inspiring and developing the sales team
Maintain organization, upkeep, and cleanliness of both the front and back of house
Recruit, hire, onboard, and train all new hires
Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader
Ensure the integrity of payroll and the payroll process
Actively support Diversity, Equity, and Inclusion initiatives
Ensure that the sales floor is maintained and beautifully reflects the brand
Cultivate an environment which promotes teamwork and comradery
Remain coachable and open to feedback to continuously develop in your role
Act as a leader in the District and as a partner to fellow Store Managers
REQUIREMENTS:
Previous management experience required
Previous sales experience required
Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
Continuous standing and walking; ability to move around all store areas and be accessible to customers
Ability to occasionally climb ladders as needed
Ability to work daily with telephone, POS and computer equipment
Ability to work a flexible schedule including days, nights, weekends, and holidays
Assistant Store Manager
Operations manager job in Leesburg, VA
ASSISTANT STORE MANAGER - OUTLET
WHO YOU ARE:
Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth.
WHAT YOU'LL DO:
Drive results through delivering an elevated customer experience
Lead and execute key opening and closing duties and operational tasks.
Demonstrate flexibility and desire for individual growth in a fast-paced store environment
Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques.
Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence.
Build a client book through establishing client relationships to drive additional traffic and create client engagement
Drive Omni channel sales by utilizing all available tools and technology
YOU'LL NEED TO HAVE:
3+ years of relevant retail management experience
WE'D LOVE TO SEE:
A self-starter with the ability to mentor and continue to develop personal leadership qualities
Energetic, motivated and engaging; a true brand ambassador with a love for fashion
Knowledge of clienteling with the ability to build lasting customer relationships
Customer service obsessed; ability to sell with a passion for styling and love for fashion
Technologically savvy individual with an entrepreneurial spirit
THE BENEFITS
Cross-Brand Discount
Flexible schedule
Internal mobility across Versace, Jimmy Choo and Michael Kors
Exclusive Employee Sales
Clothing Allotment
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
Store Manager
Operations manager job in Greenbelt, MD
Our values start with our people, join a team that values you!We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.As part of our team, you will experience:Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.GENERAL PURPOSE:Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.
ESSENTIAL FUNCTIONS:General Operating Requirements:• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
• Ensures proper scheduling of Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.Organizational Development:
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
• Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Ensures compliance with all State, Local and Federal regulations.Expense Control:
• Leads all expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.Maintaining a Safe & Secure Environment:
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers
• Ensures all Associates understand and can execute emergency operating procedures.Customer Service:
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.Personal and Store Brand:
• Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
• Represents and supports the Company brand at all times.
• Manages Store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.Merchandise Processing and In-Store Marketing
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.Loss Prevention:
• Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
• Monitors mark-out-of-stock policy to ensure proper administration.
COMPETENCIES:
• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Five or more years of Store management experience in a retail environment.
• Must maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Must exercise considerable independent judgement and discretion.
• Ability to work evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:Ability to use all Store equipment, including PDTs, registers and PC as required.Ability to spend up to 100% of working time standing, walking, and moving around the Store.Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.Ability to occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.Ability to perform basic mathematical calculations commonly used in retail environments.Certain assignments may require other qualifications and skills.
SUPERVISORY RESPONSIBILITIES:Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.
DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Store Manager
Operations manager job in Tysons Corner, VA
Store Manager (Full-Time)
Reports to: Director of Retail
As a Mavi Store Manager, you are more than just a retail leader-you are a brand ambassador and business driver. You'll be responsible for delivering an exceptional customer experience, leading a high-performing team, and ensuring operational excellence in-store. This is a full-time position that plays a key role in shaping the success of our retail presence.
What Makes a Great Mavi Store Manager?
Customer-Obsessed
Prioritizes delivering a best-in-class experience
Builds meaningful connections with regulars and new customers
Team-First Mentality
Leads by example, motivates through coaching-not just direction
Invests in team development and celebrates team wins
Commercially Driven
Strong understanding of KPIs, stock flow, and profitability
Uses data to drive decisions and maximize daily sales opportunities
Detail-Oriented Operator
Maintains high standards across VM, stockroom, and shopfloor execution
Confident in managing opening/closing, scheduling, and loss prevention
Agile & Solutions-Oriented
Thrives in fast-paced retail with shifting priorities
Takes initiative, stays calm under pressure, and adapts quickly
Authentic & Positive Communicator
Confident, open communicator who embodies Mavi's friendly and genuine tone
Builds trust and loyalty with customers and team alike
Passionate About the Brand
Wears and loves the product-understands the importance of Fit, Fabric, Foundation
Embodies denim lifestyle and represents Mavi proudly in and out of the store
Key Responsibilities
Lead and inspire a team to deliver exceptional customer experiences and meet sales targets
Maximize store profitability through effective scheduling, payroll, and expense management
Recruit, onboard, and develop store talent aligned with Mavi's values and standards
Ensure operational excellence, including cleanliness, back-of-house organization, and visual standards
Drive performance through weekly/monthly business reviews and KPI tracking
Bring Mavi's brand story to life on the sales floor through Fit, Fabric, Foundation
Manage local marketing activations and build community engagement
Liaise with HQ teams including HR, Merchandising, Operations, IT, and Marketing
Maintain full access to all store systems; responsible for opening and closing procedures
Required Skills & Qualifications
Previous retail management experience required, preferably in the fashion or lifestyle retail sector.
Proven track record of meeting or exceeding sales targets and KPIs
Strong team management, coaching, and talent development skills
Excellent communication, interpersonal, and organizational abilities
Solid understanding of retail operations including scheduling, payroll, inventory, and visual merchandising
Passion for fashion and a genuine interest in denim
Flexible availability, including evenings, weekends, and holidays
Proficient computer skills including Microsoft Office (Excel, Word, Outlook).
Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.
Store Manager
Operations manager job in Arlington, VA
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
For our MANGO store located at Fashion Centre, Pentagon City in Arlington, VA, we are currently recruiting for a FULL TIME STORE MANAGER to join our team!
Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
What makes us special?
As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
Insurance Benefit: You only pay a % of the value!
401(K) Pension Plan
Holidays + Wellness Days
Vacation Days
Commuter Benefits
Bonus and/or Commission paid monthly
At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.
You got it?
We like you!
Store Manager
Operations manager job in Fairfax, VA
Classification
Full-Time
A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer's perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again.
What You Do
• Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience.
• Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same.
• Build your team through engagement, motivation and coaching; assess performance proactively and timely.
• Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes.
• Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company.
• Develop the store team based on their individual strengths and through engagement, coaching and feedback.
• Assess the store from the customer's perspective and use insight to seek and influence improvement with the market leaders and regional manager.
• Communicate with your store team respectfully and with urgency on key issues and messages.
• Ensure compliance to company standards as it pertains to safety, customer experience and all store operations.
• Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate.
• Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
• Understand issues of shrink and expenses, holding the store team accountable to do the same.
Knowledge & Experience
• Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products.
• Experience in leading, managing and developing employees at all levels.
• Experience managing payroll and scheduling effectively.
• Experience driving positive key financial results.
• Ability to organize, plan and prioritize workload.
• Manage your own time efficiently and effectively.
• Able to delegate and to work through others well.
• Communicate clearly and comfortably across all levels of the business.
• Build collaborative working relationships at all levels.
• Deliver honest and constructive feedback, holding team members accountable when necessary.
• Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
• One to two years of supervisory experience required; two plus years retail experience preferred.
Expected Behaviors
• Prioritize customer experience above all else.
• Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result.
• Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity.
• Drive results.
• Provide feedback, coaching and development.
• Exhibit genuine passion to deliver a unique and creative experience through our people. • Listen to others.
• Can empathize with and understand people acting through kindness and respect. • Demonstrate collaboration.
• Address issues proactively.
• Make good decisions and engage in solution-based problem solving.
• Is comfortable with ambiguity.
• Show adaptability and work with a sense of urgency all the time.
• Maintain positivity.
• Remain discreet and unbiased.
• When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity.
Full Job Description: *********************************************************
Assistant General Manager
Operations manager job in Washington, DC
Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to eight retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year.
Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere.
About The Role
We are seeking enthusiastic and dedicated an Assistant General Manager for our Fresh Baguette Georgetown bakery cafe, 1737 Wisconsin Ave NW, Washington, DC 20007.
When you become part of the team at Fresh Baguette, you become part of the personal connection that strengthens the relationship people have with our products. Every customer conversation we have or guidance we share is another opportunity for us to enrich their culinary journey.
When a person enters our bakery, it's a beginning of a relationship. And this team helps make sure that the relationship thrives. When customers visit Fresh Baguette, you'll put your own passions to work to help bring their ideas of French products to life. You might help one customer choose something for lunch, show another how to pair baguettes with their meal, or even save the day with an amazing pastry. If you have a talent for hands-on problem-solving, you can have address customers' needs to connect them with Fresh Baguette experiences they love. Roles include Baking, Barista, Sandwich Making, and Customer Service.
This is a full-time, hourly position designed for someone with a minimum of 1 year of experience in management or leadership roles. The ideal candidate will uphold Fresh Baguette's core values including Integrity, Respect, Reliability, Teamwork, Commitment, and Customer Oriented. If you have a passion for coffee, bread, and delivering an exceptional customer experience, this is the perfect opportunity for you!
What You'll Do
Assist the General Manager in overseeing daily store operations while ensuring the highest standards of service quality.
Delegate tasks effectively and support the team to ensure a smooth and efficient workload distribution.
Train team members on critical components such as food safety and product knowledge.
Lead by example, offering customers a warm, inviting, and top-tier experience in a clean and welcoming environment.
Support recruitment processes, including hiring and scheduling, alongside the General Manager.
Foster team growth by mentoring and developing staff members.
Continuously seek opportunities to enhance customer satisfaction and operational efficiency.
Champion the love for French baked goods by sharing your passion with both staff and customers.
Demonstrate expertise in all tasks and activities within the store environment.
Complete inventory management and track stock levels to ensure product availability.
Promote Fresh Baguette's core values and standards with integrity and enthusiasm.
Benefits
Compensation: 25.00$ per hour to 26.00$ per hour including tips
Base pay starts at 16.00$ per hour with room for growth
Paid Time Off
Health and Dental Insurance after 90 days
40% Employee Discount
Paid Training
No late nights
Monthly Wellness Reimbursement
401K and 401K Match
Free Lunch
Anniversary Gift Card
Exciting growth potential
Shifts
Our shifts typically start as early as 4:40AM and end as late as 7PM, 7 days per week.
Morning shifts: 6AM-1PM
Afternoon shifts: 1PM-7PM
Baking shifts: 4:40AM to 1PM
7-8 hour shift
5 Days a week including Saturday and Sunday
Qualifications
Physical stamina and dexterity to work in demanding environments such as lifting 50lbs+, reaching, bending, standing for 8+ hours
1+ years of experience in management or leadership roles.
Strong commitment to Fresh Baguette's core values: Integrity, Respect, Reliable, Team player, Committed, and Customer Oriented.
Proven ability to delegate tasks effectively while maintaining high standards of service and operational efficiency.
A warm and inviting presence with excellent interpersonal and communication skills.
Passion for coffee, bread, and French baked goods.
Ability to thrive in a fast-paced environment.
Desire for continuous learning and personal development.
Experience in training and supporting team members on daily operational practices.
Hands-on experience in handling customer complaints and resolving issues.
Knowledge of local and national health and food safety codes, with the ability to enforce policies effectively.
Commitment to Fresh Baguette's core values: Integrity, Respect, Reliable, Team Player, Committed, and Customer Oriented.
Learn more about us at ******************************
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Business Manager - Enterprise External Fraud
Operations manager job in McLean, VA
Within Capital One Risk Management, our Enterprise Fraud team is focused on creating a best in class fraud risk management program by ensuring our people, processes and technology are designed to operate in today's digital and ever-changing environment. This team oversees, advises and assesses external fraud risk management activities occurring across the company, identifies risks, optimizes fraud strategies, tools and technologies to balance customer experience with loss management and develops a fraud risk management governance and training program. This team works in close partnership with other key risk functions to ensure a comprehensive fraud risk management framework.
We are looking for a motivated analytical individual who will join us as a key leader on the Enterprise Fraud team. In this role, you will regularly engage with leaders and executives across Capital One's fraud defense teams to provide thought leadership and challenge the lines of business on their fraud risk management activities. Given the importance of fraud risk management to the Company, this role is high-profile with opportunity for significant impact and growth.
As a Divisional Fraud Advisor in the Enterprise Fraud team, you will apply your strategic and analytical skills to solve major company challenges. You will lead and partner with world-class professionals to evaluate and recommend enhancements to line of business fraud programs that will help make Capital One a leader in fraud risk management. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
Responsibilities include, but are not limited to:
Oversight and effective challenge of 1st line fraud programs and decisions
Performance monitoring and analysis of trends and identification of emerging risks
Drive step-change improvements in performance by connecting drivers of trends to historical behaviors and through cross-lines of business threat and best practice sharing
Collaborate with various lines of business to identify and execute on opportunities to improve efficiency and improve fraud detection
Provide coaching and mentoring to associates in the organization with a goal of developing and retaining talent at Capital One
Our ideal candidate:
Strong analytical skills: Proven track record of decision making and problem solving based on analytics
Strong business judgment, leadership and integrity
Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Be seen as a strategic thought partner, effectively communicating with and influencing leaders across the enterprise
Have a strong bias for action and a drive to get things done
Ability to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment
Basic Qualifications:
Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 2 years of experience in analysis
Preferred Qualifications:
Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
5+ years of experience in analysis
2+ years of experience in financial services
1+ year of experience in consulting
2+ years of experience in people management
3+ years of experience in fraud risk management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $158,400 - $180,800 for Business Manager
Richmond, VA: $144,000 - $164,400 for Business Manager
Riverwoods, IL: $144,000 - $164,400 for Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
District Manager - Seattle North, WA
Operations manager job in Washington, DC
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.
This is a remote role, but must be based in the north Seattle area, and will oversee up to 20 store locations across Seattle, WA.
What you'll do:
- Provide leadership and guidance to stores in order to ensure that district sales and profit goals are achieved.
- Develop and implement plans, policies and procedures in an effort to maximize profits.
- Frequently use individual jugement to take action with regard to merchandise placement, staffing decisions and problem resolution which may or may not be covered by specific operating procedures.
Essential Job Duties:
The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. - Analyze and monitor the sales and expense figures for each store, provide feedback and make recommendations for improvement in order to ensure that store profitability is maximized, and present district sales figures to the Regional Manager for feedback and recommendations.
- Visit all district stores regularly and conduct inspections to ensure that Petco policies, procedures and merchandising programs are observed, and ensure that all new policies and procedures are properly implemented on a timely basis.
- Recruit, train, develop and manage Store Management to ensure that stores are adequately staffed at all times and succession plans are appropriately maintained for District/Regional needs.
- Within the guidelines of Guest Care orientation, ensure that all associates are properly trained to provide outstanding customer service, and take corrective action when necessary.
- Provide counsel to Store Managers, to include personnel issues, store events, problem solving, crisis intervention, etc. and foster open communications with store personnel and the community through periodic newsletters, store promotions, etc.
- Plan and set individual as well as store goals, and track the progress of each to ensure that objectives are met.
- Conduct regular visits to competitor locations and report observed changes in prices, operations, policies, etc. to the appropriate levels of management.
- Conduct regular audits of store paperwork, including bank deposit slips, overages/shortages, etc. and track trends to ensure that cash control procedures are in place and observed.
- Ensure that all stores within their district are aware of company directed Shrink reduction initiatives and comply with Asset Protection programs.
- Coordinate new store openings and existing store remodels, and facilitate the prompt repair of store equipment as required.
- Ensure that all store paperwork is completed accurately and in a timely manner and that all correspondence with Corporate is directed to the proper departments.
- Process and forward documentation to the appropriate department.
- Adhere to and promote through instruction established safety procedures.
- Monitor merchandise levels in all district stores and coordinate the balance of stock between stores to ensure that inventory levels are adequate. Audit quarterly and annual physical inventory counts for accuracy and to detect merchandise allocation problems. Follow-up on Regional Inventory Manager recommendations to ensure appropriate stock levels are maintained.
- Complete semi-annual performance evaluations and annual merit increase recommendations for all Store Managers in a district and submit them to the Regional Manager for approval.
- Ensure employee reviews are administered prior to due dates. Supervisory Responsibility:
Job duties entail primary responsibility for training and developing Store Managers and store personnel at all levels in the absence of the manager, including assignment delegation, instruction and follow-through. The District General Manager is required to approve performance evaluations for all store employees and to provide guidance in the form of progressive discipline, whenever necessary, in accordance with established procedures. Additionally, it is the responsibility of the District General Manager to communicate all situations and/or conditions that affect the district (i.e., customer complaints/requests, inadequate inventory levels, unemployment hearings, etc.) with the appropriate level of management or department. Work Environment: The District General Manager position requires that quality time be spent traveling between stores, sometimes several hundred miles per week. There may be risk of injury resulting from improper procedures while assisting customers and store personnel.
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#PETCOGM
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
Salary Range: $120,600.00 - $210,600.00
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda .