Senior Operations Manager (E-Commerce)
Operations Manager Job In Santa Monica, CA
Mission Statement
As Senior Operations Manager, you will own and execute the key operational functions that drive business growth-spanning production, logistics, customer support, product development and key projects. As part of your role, you will streamline processes, improve efficiency, and remove bottlenecks, ensuring that our operations scale smoothly while delivering a seamless experience to our customers.
You will join a startup of 3 key exec and work hand in hand with the CEO. As the company grows, you will play a key role in building and leading a team to support these functions, and may also support hiring and broader team operations. In this role, you'll be both strategic and hands-on, ensuring flawless execution that fuels the company's growth.
Key Outcomes (First 12 Months)
Identify operational bottlenecks and create strong SOPs across production, logistics, customer support, and product development within the first 90 days.
Track and analyze key operational metrics (e.g., production timelines, logistics efficiency, customer support response times) to reach improvement targets within the first 6 months.
Create and maintain a clear timeline and execution roadmap for upcoming product launches within 60 days.
Transition part of our production to a new factory targeting a 20% improvement on COGS and similar payment terms by end of 2025.
Drive business growth by taking ownership of key projects and initiatives within the first 120 days.
Support leadership in recruiting efforts and improving hiring processes for growth-related functions within the first 120 days.
Qualifications
3+ years of experience in operations, product management, or project management (ideally in a fast-growing DTC brand or startup environment).
Swiss-Army Knife mentality - adaptable, resourceful, and can handle multiple responsibilities across different functions
Strong project management and organizational skills
Execution-driven - You don't just plan; you get things done
Deep understanding of business operations and willingness to learn
Analytical thinker making decisions based on data and insights
Sharp critical thinking and high attention to detail
Comfortable handling both strategy and execution
Excellent communication skills
About HAVN
HAVN (previously Lambs) is a health-tech startup who created the world's first EMF-blocking clothing to support healthier, longer lives by reducing exposure to electromagnetic fields. Our proprietary WaveStopper™ technology blocks over 99.7% of EMFs from sources like cell phones, WiFi, and Bluetooth, embedded in comfortable, everyday clothing.
Our products are HSA/FSA eligible, recommended by hundreds of doctors, and scientifically proven to reduce oxidative stress while promoting long-term health. HAVN was recently awarded a U.S. Air Force STTR Contract to help protect fighter pilots, Special Ops Forces, and other EMF exposed personnel.
Backed by top-tier VCs and Angels, including NBA superstar Rudy Gobert and the former President of Lululemon, HAVN is on a fast-growth trajectory aiming for 9-figure revenue within the next five years.
Why Join Us?
Be part of a fast-growing, innovative company with a mission-driven product
Own high-impact projects that shape the future of our business
Work directly with leadership and make real decisions
A flexible, startup work environment with room to grow
Prime Location & Competitive Benefits: Downtown Santa Monica office, competitive 401k matching, health, vision, and dental insurance, generous equity packages.
Operations Center Manager
Operations Manager Job In Burbank, CA
Are you an operational leader with a passion for efficiency, customer experience, and team development? Do you thrive in fast-paced environments and have a track record of driving process excellence? If so, we want you to join our team!
About the Role
Repipe Specialists is seeking an Operations Center Manager to oversee daily operations, optimize workflows, and lead a high-performing team within our Multi-Family Operations division. This role is crucial to ensuring seamless project execution, customer satisfaction, and operational efficiency while fostering a culture of accountability and continuous improvement.
What You'll Do:
✅ Lead & Develop a High-Performing Team - Coach, mentor, and inspire an operations team with a focus on accountability, collaboration, and excellence.
✅ Drive Process & Operational Efficiency - Implement SOPs, streamline workflows, and monitor key performance indicators (KPIs) to enhance service quality and reduce inefficiencies.
✅ Champion Customer Excellence - Partner with Project Managers, customer service teams, and leadership to resolve service-related issues and improve customer experience.
✅ Optimize Technology & Reporting - Leverage NetSuite, Microsoft Office, and Google Suite to track operations, generate reports, and provide data-driven insights.
✅ Foster Cross-Functional Collaboration - Work with accounting, field teams, and shop leaders to align on project timelines and operational goals.
What You Bring:
✔ 7+ years of operations or process management experience, with at least 3 years in a leadership role in construction or a related industry.
✔ Strong ability to design and implement scalable processes, identify inefficiencies, and develop sustainable solutions.
✔ Excellent communication and leadership skills, with a focus on team development and problem-solving.
✔ Proficiency in Microsoft Office, Google Suite, and CRM/ERP systems like NetSuite.
✔ A customer-first mindset, ensuring operational processes enhance resident and stakeholder experiences.
Why Join Us?
🔹 Industry Leader - Join a company committed to operational excellence and best-in-class service.
🔹 Growth & Development - Be part of a fast-growing division where innovation and career progression are valued.
🔹 Collaborative Culture - Work alongside high-performing teams that prioritize teamwork, accountability, and efficiency.
Ready to take on this leadership role? Apply today! 🚀
Customs Operations Manager
Operations Manager Job In Fontana, CA
About JD Logistics
JD Logistics, a subsidiary of JD.com, is a leading global supply chain and logistics provider. We leverage advanced technology and one of the world's most extensive fulfillment networks to deliver seamless, efficient, and compliant cross-border trade solutions.
Position Overview
We are seeking a Customs Operations Manager to oversee and ensure compliance in all import and export activities across air, ocean, and trucking. This role will be responsible for handling customs clearance, regulatory compliance, and trade documentation while optimizing processes to enhance efficiency and reduce risk.
Key Responsibilities
Oversee and manage daily customs operations, ensuring compliance with U.S. and international trade regulations.
Coordinate with customs brokers, freight forwarders, and regulatory authorities to facilitate timely clearance of goods.
Ensure accurate classification, valuation, and documentation for imports and exports under Harmonized System (HS) codes and applicable trade agreements.
Monitor and interpret changes in U.S. CBP, FDA, USDA, and other relevant regulations, implementing necessary adjustments to maintain compliance.
Lead customs audits, investigations, and dispute resolution, minimizing risks and penalties.
Collaborate with internal teams, including logistics, supply chain, and legal, to streamline customs workflows.
Optimize import/export processes to reduce costs and lead times while maintaining strict regulatory compliance.
Maintain records and reports in compliance with Customs Trade Partnership Against Terrorism (CTPAT) and other regulatory programs.
Provide training and guidance to internal teams on trade compliance best practices.
Qualifications
Bachelor's degree in International Trade, Supply Chain, Business, or a related field (Customs Broker License preferred).
Seven or more years of experience in customs operations, trade compliance, or international logistics.
Strong knowledge of U.S. import/export laws, HTS classification, trade agreements, and customs clearance procedures.
Experience working with customs brokers, freight forwarders, and regulatory bodies.
Proven ability to resolve customs issues, manage audits, and maintain compliance with evolving regulations.
Strong organizational skills, attention to detail, and the ability to work in a fast-paced logistics environment.
Proficiency in customs software, ERP systems, and Microsoft Excel.
Fluency in English required; Mandarin is a plus.
Why Join Us?
Be part of a global leader in logistics and cross-border trade.
Career growth opportunities in an expanding international business.
Innovative environment leveraging AI, automation, and smart logistics.
Hands-on impact in optimizing global trade operations.
If you are an experienced customs and compliance professional looking to make a difference in a fast-growing international logistics company, we invite you to apply.
Restaurant Operations Manager
Operations Manager Job In Rancho Cucamonga, CA
Life is short. Work someplace awesome. Apply today to join our management team!
As Restaurant Operations Manager you are a protector of all that we hold sacred; Culinary Integrity, Craft Beverages and Social Gaming. Punch Bowl Social is unique, special, disruptive and together we must protect those attributes and continue to build on a solid foundation of hospitality and passion for great food and beverage.
What's in it for you:
Benefit Package
Medical, dental and vision insurance
Health Savings Account option - including company HSA contribution
Flexible Spending Accounts
Employee Assistance Program
Company provided Short Term Disability Insurance
Company provided Long Term Disability Insurance
Paid Time Off
Voluntary benefits - LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
Opportunities for Growth and Advancement
Discounts on Food, Beverage and Activities
Salary $69,000 - $74,000 k per year
Punch Bowl Social is where party people come for an awe-inspiring experience and limitless possibilities. We live life to the fullest, courageously take risks and march (or karaoke) to the beat of our own drum.
Our best and brightest have an appreciation of the classics, but a fascination for what's new and now. A perfectionism for their work with a love for creating memorable guest experiences.
Your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
Positive attitude and passion for making people smile, and truly enjoy their experience
Value for high quality food and beverage, and appreciation for the technique associated with production
Sense of adventure and engaging energy
Ability to communicate effectively with team members, both BOH and FOH, Management, and Community
What you'll be doing:
Overseeing proper execution of all brand standards
Responsible for team member training and service & support team management
Managing and leading operations crew during scheduled shifts
Communicating professionally with all departments in the venue
Leading all functional areas related to FOH Operations
Coordinating and maintain strong working relationship with BOH to ensure timely and accurate execution from beginning to end of the customers' experience
Utilizing all available data/resources to understand and report on the Store's performance
Maintaining accountability of all in-house checks/cash balancing as dictated by corporate policy
Appling inventory and cost control standards on a weekly basis
What we're looking for:
Three years of experience in a high volume, fast pace environment
Have the ability to work a schedule that is consistent with restaurant/bar volume
Excellent verbal and written communication skills in conjunction with math aptitude.
Ability to stand and exert fast-paced mobility for period up to four (4) hours in length.
Good sense of balance, be able to bend and kneel and have the ability to lift products that are frequently weighing up to 50 pounds.
*** Must be 21 years old and over ***
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Manager, Ad Operations
Operations Manager Job In Burbank, CA
We are looking for someone who can come in and immediately make an impact. This will be both in terms of applying industry knowledge (and sharing this with the team) to manage key tagging, trafficking, data, measurement, and partner relationships in order to drive campaign efficiency and develop leading technical expertise. You will be confident with clients and clear in delivering our agency point of view and recommendations.
Responsibilities
The successful candidate will have a fully rounded knowledge of digital ad serving, measurement, and associated technology and partners. In addition, the candidate must have data analysis experience, Ad Servers and Tag Management Tools. This role will manage the end-to-end Operations -> Optimization process, including but not limited to:
KPI creation and planning support using historical performance data
Advice on campaign set up (naming, tagging, etc.)
Escalation Point for any internal Technology questions/ issues/POV
Discover efficiencies through data structure to create streamlined communication for planning and analytics insights
Manage onshore & offshore trafficking / Analyst teams of Technology Activation Specialists and ensure best-in-class service delivery
Establish/refine processes and training parameters to ensure flawless, on-time execution by operational teams
Organize and centralize, where possible, process and technologies working with other global TAAG leads
Proactive partner management and industry outreach to improve and evolve ad operations solutions, based on clients' needs
In partnership with media and analytics counterparts work on developing and deploying data management, reporting solutions, meaningful documentation that captures the value created by new capability
Develop and enforce nomenclature to better manage data across the organization
Coordinate with analytics teams to ensure data (from varied sources) can be easily fed into outsourced tools and systems
Understand, identify and partner with data/technology solution providers to drive more effective and efficient reporting for teams/clients
Support and scale analytics dashboards, toolset and data management platforms across client teams
Identify and oversee the deployment of digital technology solutions and partnerships, such as ad servers, data management tools, media planning/buying and billing systems, that deliver against client and organizational needs
Ensure teams are effectively and efficiently using current tools and systems through training and/or establishment and adherence to best practices
Audit and evaluate technology solutions being used, and identify opportunities to improve and/or create new tools and systems that will drive savings or generate new revenue
Partner with Digital Directors on the business to deliver best product and best thinking across, search, social, mobile, display and video to establish technology needs and requirements
Represent agency needs internally and within the marketplace to meet current and future needs of our agency and their clients - and identify where new value can be created for internal and external clients
Qualifications
B.A. or B.S. in Marketing, Advertising, or a technology-related field
Agency experience highly preferred
3-5+ years of experience working with trafficking systems, tagging tools, and data mining / reporting functions. Specifically, candidate must have a good command of MS Excel, including formulas and tables, as these are heavily utilized in the reporting process
Must have experience with standard ad servers & media buying platforms, such as Google Campaign Manager, Prisma, etc
Video ad serving experience is required. Working knowledge of major video ad serving platforms, such as Innovid, is especially desirable
Must have experience with in Google CM Floodlight implementation QA and troubleshooting, or other container and conversion tag systems such as Tealium, Segment, Google Tag Manager
Candidate must have a strong attention to detail, and be able to quality check their work to ensure that data anomalies/mistakes are caught prior to delivery of the reports to the client teams
Candidate must have strong management capabilities, both operationally (to ensure that tasks such as reporting & trafficking are completed on time and accurately) as well as strategically (to ensure that guidance is given to all teams on how to enhance the product as the account matures)
Candidate must be outgoing and able to integrate with a fast-paced digital planning team
Must possess excellent communication skills - written and spoken - and be able to communicate with other agency teams possess varying degrees of digital knowledge
Must be able to cultivate excellent relationships with technology and research partners
Must have ability to learn new processes and technology quickly
Should be extremely detail-oriented
Interested in and experienced with technology
Ability to meet deadlines in a fast-paced environment
Hands on, problem solving abilities - “can do” approach (so someone who is a thinker and a doer)
Excellent communication skills - written and spoken
A people person with ability to communicate at all levels who will have various levels of digital knowledge
Basic data management skills or understanding of data structures & hierarchies necessary
Ecommerce Marketplace & Operations Manager
Operations Manager Job In Yorba Linda, CA
Monarch International, seeks an experienced E-commerce Operations Manager to oversee our daily operations across multiple sales channels. The primary focus is on managing outbound orders and inbound containers. The ideal candidate will oversee our 300+ SKU catalog, optimize logistics processes, and ensure smooth operations on Amazon, Wayfair, The Home Depot, Shopify, and Walmart platforms. With extensive knowledge of logistics, strong import experience, and excellent inventory management and forecasting ability, you'll play a crucial role in our continued success.
Key Responsibilities:
Oversee day-to-day operational management of all outbound orders and inbound containers, ensuring timely processing, accurate fulfillment, and efficient receiving.
Coordinate with freight forwarders, 3PL providers, and drayage companies to optimize shipping routes, reduce transit times, and manage costs effectively.
Manage and optimize product listings, performance, and sales strategies across multiple ecommerce platforms including Amazon, Wayfair, The Home Depot, Shopify, and Walmart.
Implement and maintain inventory control systems to optimize stock levels across all sales channels, reducing carrying costs while preventing stockouts.
Establish and manage a comprehensive database of all 300+ SKUs, ensuring consistency and accuracy of product information, keywords, descriptions, and features across all platforms.
Implement and utilize project management software (e.g., Notion, ClickUp, or Asana) to streamline operations, develop standard operating procedures, and lead cross-functional teams in executing operational initiatives.
Monitor and control operational expenses, identifying cost-saving opportunities and ensuring effective budget management.
Requirements:
Bachelor's degree in Business, Operations Management, or related field
5+ years of experience in ecommerce logistics and supply chain management, with a proven track record of success in managing multiple ecommerce sales channels
5+ years of Amazon and other marketplace (Wal-Mart / Wayfair) management
Strong analytical, problem-solving, communication, and leadership abilities
Solid understanding of EDI systems, WMS software, QuickBooks Online, and ShipStation
Ability to critically think through systems issues and resolve technical problems with support assistance
Strong understanding of emerging technology within ecommerce, including generative AI
Proficiency in implementing automation using platforms like Zapier and managing accounting/expense requirements
Data Operations Manager
Operations Manager Job In Anaheim, CA
At Edward Martin, we design and curate timeless interiors through meticulously crafted home furnishings - from bespoke couches and elegant mirrors to artisan tile, handwoven rugs, and heirloom-quality tables. Our commitment to quality and detail extends beyond our products to every customer interaction, driven by the integrity of the data powering our online and operational experiences.
We're seeking a Data Entry Team Lead who is as passionate about precision as we are about design. If you thrive in structured environments, enjoy refining processes, and want to play a key role in the backbone of a fast-scaling eCommerce operation, this role is for you.
Role Overview
The Data Entry Team Lead is responsible for ensuring the completeness, accuracy, and integrity of all product data across Edward Martin's catalog - with a strong focus on high-volume categories such as Couches, Mirrors, Tables, Tile, and Rugs. You'll be hands-on with your own data workflows while helping to establish and uphold standards across the broader data entry function. This is a highly collaborative, cross-functional role that intersects with merchandising, operations, creative, and digital teams.
Key Responsibilities
Data Operations (Primary Focus)
Own the entry, validation, and maintenance of product data in our internal systems and external platforms (e.g., PIM, ERP, eCommerce backend)
Ensure accuracy in product attributes such as dimensions, materials, finishes, color variants, pricing, shipping details, and installation requirements
Tag and categorize products to optimize site navigation and internal search functionality
Upload and manage visual assets (imagery, documentation) following strict naming and formatting protocols
Team Leadership & Process Optimization
Lead by example with exceptional attention to detail and output consistency
Serve as a peer resource and first point of quality control for junior data entry specialists
Help document SOPs, best practices, and workflow improvements to drive speed and reduce errors
Collaborate with Product Development, Creative, and Merchandising to resolve data discrepancies or gaps
Product Domain Knowledge
Develop functional expertise across Edward Martin's key categories:
Couches - modular configurations, fabric SKUs, depth variants
Mirrors - installation type, frame finish, shape dimensions
Tables - usage type, base design, expandable features
Tile - pattern sets, grout width, box coverage, slip ratings
Rugs - pile height, weave technique, fiber type, edge finish
Qualifications
Required:
2+ years of experience in data entry or product operations, ideally in eCommerce or consumer goods
Demonstrated ability to manage structured data in spreadsheets or databases with high accuracy
Excellent time management and organizational skills in deadline-driven environments
Clear written communication skills and cross-functional collaboration experience
Preferred:
Experience with PIM Data system Salsify
Familiarity with digital asset management and product content lifecycle
Exposure to furniture, home goods, or design-driven industries
Operations District Manager (Vending Machines)
Operations Manager Job In Los Angeles, CA
Los Angeles, CA(On-site)
POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.
Job Overview
We are seeking a highly organized and proactive Operations District Manager (Vending Machines) to oversee the end-to-end coordination of our vending machine operations. This role involves managing installation schedules, ensuring daily operational excellence, and recruiting operational teams to support machine performance. The ideal candidate will be detail-oriented, possess strong communication skills, and have the ability to work collaboratively with multiple stakeholders.
What You Will Achieve
Oversee the operational management of vending machines within the designated area, including the installation, maintenance, and daily communication with machine operators.
Monitor performance metrics and implement strategies to improve machine operations and customer satisfaction.
Responsible for managing the POP MART vending machine operations, including machine management, restocking, sanitation, and handling customer complaints if needed.
Act as the point of contact between North America Operation team & Head Quarters team, such as Merchandise and Logistics teams, to ensure timely synchronization of information between the US team and HQ.
Ensure the implementation and follow-up of company's key projects in the region. Including support project management work for stores and exhibitions, and communicate closely with relevant parties.
Conduct occasional business trips based on business development needs to assist with coordination and execution of business trade events.
Other related tasks as assigned
What You Will Need
Proven experience in retail business, relating operations coordination, logistics, or a related field.
Excellent organizational and problem-solving skills.
Strong communication and stakeholder management abilities.
Ability to work independently while maintaining a collaborative approach with team members and external partners.
Familiarity with vending machine operations experience is a plus.
What We Offer
Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Part-Time E-Commerce Operations Manager
Operations Manager Job In Irvine, CA
About Us:
We are a dynamic CPG brand committed to delivering high-quality products and an exceptional customer experience. As we continue to expand, we're looking for a Part-Time E-Commerce Operations Manager with strong experience to oversee the day-to-day operations of our online store, manage inventory, and ensure smooth fulfillment processes. This is a critical role that ensures our customers have a seamless shopping experience from order to delivery.
Role Overview:
As our E-Commerce Operations Manager, you will be responsible for overseeing the operational aspects of our online store, including inventory management, order processing, customer service, and logistics. You'll collaborate closely with the marketing and customer service teams to ensure that all orders are fulfilled efficiently, and our customers receive top-notch service. You will also work to streamline processes, implement best practices, and drive operational improvements.
Responsibilities:
• Inventory Management: Track and manage inventory levels to prevent stockouts and overstock. Coordinate with suppliers and warehouses to ensure product availability.
• Order Fulfillment & Logistics: Oversee order processing from the moment a customer places an order until it is shipped. Manage relationships with fulfillment partners, shipping companies, and third-party logistics providers (3PL).
• Customer Service Oversight: Ensure prompt and professional responses to customer inquiries, returns, exchanges, and issues related to orders.
• Platform Management: Maintain and update the online store (Shopify, WooCommerce, etc.), ensuring accurate product listings, pricing, and availability.
• Order Tracking & Reporting: Monitor order status and shipping timelines. Provide regular reports on operational metrics (order volume, fulfillment times, etc.) to improve efficiency.
• Process Optimization: Identify bottlenecks or inefficiencies in our operational workflow and implement solutions to improve speed, cost-effectiveness, and customer satisfaction.
• Collaboration: Work closely with the marketing team to ensure that promotions, discounts, and product launches are accurately reflected in the store and on time.
Qualifications:
• Experience: Minimum of 2-3 years experience in e-commerce operations, ideally in a fast-paced, direct-to-consumer environment.
• Platform Expertise: Hands-on experience with popular e-commerce platforms such as Shopify, WooCommerce.
• Strong Organizational Skills: Ability to manage multiple tasks simultaneously and keep track of deadlines.
• Inventory Management: Experience with inventory tracking systems and processes. Familiarity with order management software and 3PL integrations is a plus.
• Customer Service Excellence: Proven track record of managing customer service operations and resolving issues efficiently and professionally.
• Data-Driven: Strong ability to use Google Sheets/Excel and e-commerce analytics to track performance, spot trends, and optimize processes.
• Attention to Detail: High attention to detail, particularly when it comes to managing orders, inventory, and customer data.
• Problem-Solving: Strong analytical and problem-solving skills, especially in optimizing processes and improving efficiency.
• Communication Skills: Excellent written and verbal communication skills to interact with internal teams, suppliers, and customers.
Bonus Points:
• Experience with Shopify Plus, Klaviyo, ShipBob, or similar fulfillment platforms.
• Familiarity with social media integration for order tracking and customer engagement.
• Ability to think strategically and take ownership of operational improvements.
To Apply:
Please submit your resume to ********************* along with a cover letter that highlights your relevant experience and why you'd be a great fit for this role. In your cover letter, feel free to mention any specific tools or platforms you've used to streamline e-commerce operations in the past, please attached managed portfolio if there any. Thank you for your interest.
Bilingual Operations Manager
Operations Manager Job In Los Angeles, CA
Who We Are:
r.World is the award-winning, turnkey, reusable cup system for live events. Together with our partners, we're eliminating the billions of single-use and disposable items that contribute to our world's climate crisis. r.World was born from 3 decades of sustainability experience and innovation. We've been at the forefront of awareness and action in the environmental movement, climate change and single-use waste reduction since 1990. Our partners include U2, Dave Matthews Band, Bon Iver, Maggie Rogers, The Rolling Stones, and many more. Our team has implemented reuse programs in over 70 cities, 30 U.S. states, 12 countries…and now, the LA area. 2024 is lining up to be our biggest year yet. Watch out single-use, we're coming for you!
Role:
We are seeking a highly organized, energetic, dependable, and hands-on Bilingual Operations Manager (English and Spanish speaker) to assist in successfully executing the r.World reuse program at the Los Angeles location. This role will report to the Operations Director and will be responsible for active supervision of washing, delivery, and collection of cups. This role is ideal for a growing leader who is self-motivated, comfortable in an ever-changing and fast-paced environment, and has an appetite for self-growth and continuous improvement. As Operations Manager, you will back fill any of the areas when short staffed, including but not limited to driving, breaking down, and QA.
Key Responsibilities:
Collaborate with the Operations Director to execute the daily work plan and supervise Wash Technicians, ensuring a consistent supply of clean cups.
Lead and perform tasks required to ensure clean products are always available for weekly deliveries: sorting, washing, quality assurance, and packing.
Professionally represent r.Cup during client interactions, maintaining a positive and professional image.
Lead improvement initiatives and manage projects as assigned by the Operations Director.
Develop and provide expertise throughout the wash cycle, including cup sorting, washing, inspections, packing cases, and order fulfillment.
Conduct order deliveries and cup collections using the company box truck, including logging time and mileage, refueling and cleaning the vehicle, inspecting the truck, reporting road incidents, and assisting with the loading and unloading of cups at the wash hub.
Perform precise cup inventory counts at customer venues and the wash hub.
Collaborate with local Sales teams to set up new venue locations, including staff training, bin delivery and placement, container stocking, and signage production and placement.
Maintain all machines and equipment in working order, reporting any issues to the Operations Director.
Ensure all necessary supplies for washing are on hand and fully stocked.
Maintain a clean, orderly, and organized wash hub.
Conduct inventory cycle counts
Key Qualifications:
Highly motivated individual with 3+ years of experience in operations supervision within manufacturing, warehouse, or distribution industries.
Proven ability to positively motivate and hold warehouse staff accountable.
Strong eagerness to learn and grow in this role, with a determined approach to completing tasks.
Ability to perform effectively under pressure and meet tight deadlines.
Experience operating a box truck, with a valid driver's license and an excellent driving record.
Physical capability to lift heavy boxes.
Proficiency in operating a pallet jack.
Demonstrated success in managing and delivering assigned projects on time.
Excellent critical thinking and problem-solving skills.
Strong verbal communication skills.
Comfort in working within ambiguous and frequently changing conditions.
Schedule: 11am - 7pm PT M-F
Join us at r.World and be part of a team dedicated to creating a sustainable future through innovation and eco-friendly practices. Apply now to bring your skills and passion to our exciting journey!
Operations Manager
Operations Manager Job In Cypress, CA
Professional Search Group (PSG) is seeking an Operations Manager to join their client's dynamic team. The Operations Manager involves managing certificates, domain, and Systanium renewals, as well as entering and processing data related to commissions, ACH withdrawals, and credit card transactions. The Operations Manager Responsibilities also include reconciling credit card expenses against system transactions. Additionally, the Operations Manager supports building management as needed and coordinates employee appreciation initiatives, such as birthdays and the end-of-year party.
Since 2001, this organization has led the way in providing comprehensive technical solutions for businesses across California. They are a top Managed Services Provider (MSP) focused on delivering cutting-edge solutions to meet their clients' needs. Ready to be a part of something GREAT?! APPLY TODAY!
Primary
Reconcile credit card expenses against system transactions, ensuring accuracy and consistency.
Accurately enter commission data into the Tracker system as received, ensuring proper reporting.
Input ACH withdrawals and credit card breakdowns into QuickBooks for financial tracking and reporting.
Manage building-related tasks, including maintenance requests and sharing relevant communications with stakeholders.
Organize and coordinate employee appreciation activities, including birthday celebrations and the annual end-of-year party.
Variable billing report entry, professional services (to include CJC and ATI), invoice delivery
Payment Application, Weekly Summary Report, Discrepancy Resolution
Reviewing and Submitting Invoices for payment, Discrepancy Resolution
Secondary
Recording Equipment receipts in the System, labeling them and putting away as needed
Order and Receive in as needed
Billing Back Up
Oversee Systanium, domain, and certificate renewals, initiating actions 6 months in advance or according to vendor and customer communication timelines.
Coordinate with relevant parties and maintain an organized workflow to ensure timely execution of renewals as outlined above.
Requirements:
Solid experience in managing accounts payable processes, including invoice processing and vendor relationship management.
Proficient in handling accounts receivable functions, such as invoicing, collections, and payment tracking.
Ability to manage multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.
Highly organized, with the ability to efficiently manage time and resources to ensure smooth workflow and task completion.
Proven ability to assess and prioritize daily tasks effectively, ensuring that critical functions are completed on time.
A proactive approach to identifying potential challenges and opportunities, with the ability to adapt, innovate, and develop solutions that drive continuous improvement.
Apply for this amazing opportunity today!
Donovan Aranda
Division Manager
562-378-0027
Donovan.aranda@us-psg.com
Operations Manager
Operations Manager Job In Cerritos, CA
Responsibilities:
Managing eCommerce Operations
Oversee overall eCommerce and retail order processing
Provide frequently timely reports and analysis for ecommerce business insights to Managing Director
Cooperating Accounting Manager day-to-day data and sales revision
Update inventory level to key retail channels such as Amazon, Costco, Macy's, Williams-Sonoma and so on.
Inventory Planning (International Logistics)
Oversight and management of product forecasting to ensure in stock status with appropriate turns to support a high digital growth environment
Oversee receiving, warehousing, distribution and operations
Coordinating and controlling the order cycle;
Domestic Logistics
Strategically manage 3PL warehouse in compliance with company's policies and vision
Focus on efficiency and cost effectiveness of freight operations to balance customer delivery requirements with cost per delivery requirements
Identify problems or delays related to logistics and report in a timely manner.
Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods
Qualifications:
Proven track record of 5+ years of eCommerce product experience is strongly preferred, with 1-2 years of lead experience. (Including Amazon 1P and 3P)
Minimum of 3-5 years of relevant in-depth experience in an operational environment
Solid knowledge of the transportation industry and logistics
Experience working with SPS, EDI or ERP(NetSuite) systems and managing multiple priorities
Strong written and verbal communication skills. Ability to communicate complex ideas and processes in a simplified manner.
Must be extremely organized, detail oriented, and possess the drive to succeed within fast-paced environment
Proven working experience as a logistics manager for domestic and international operations.
Excellent analytical, problem solving and organizational skills
Proficiency in the Microsoft Office Suite of products including Word, Excel, and PowerPoint.
Effective verbal and written communication skills
General knowledge and understanding of accounting procedures
Ability to perform mathematical calculations quickly and accurately
Strong verbal and written communication skills.
Ability to multi-task and maintain accuracy is required.
Excellent phone skills and etiquette required.
Operations Manager
Operations Manager Job In Laguna Hills, CA
Our client, an established company in the construction industry since 2009, is seeking a dynamic Operations Manager to lead and optimize their operational processes. This role is crucial for ensuring project efficiency and effectiveness by managing staff, resources, and processes. The ideal candidate will bring a strategic approach to executing operational tasks, optimizing workflow, and enhancing customer satisfaction in our fast-paced environment.
This Role Offers:
Opportunity to work with a talented and passionate team.
Engage in challenging and innovative projects.
Competitive compensation and benefits package.
A supportive and collaborative work environment.
Focus:
Oversee daily operations and make adjustments as necessary to ensure the company meets its goals.
Lead, motivate, and manage diverse teams to foster an environment of collaboration and high performance.
Conduct financial analysis and manage profit-loss responsibilities to optimize cost-effectiveness and efficiency.
Implement strategic plans and changes to enhance productivity and customer satisfaction.
Manage and track performance metrics and KPIs to assess operational success and areas for improvement.
Skill Set:
A Bachelor's degree in Business Administration or closely related field. Consideration will be given to candidates with significant relevant experience in lieu of formal education.
Demonstrated proficiency in using Microsoft Excel and strong computer skills. Candidates will be required to complete an Excel-based test project as part of the evaluation process.
Proven track record in an operations management role or a similar capacity within the industry.
Strong leadership capabilities with a proven ability to manage and motivate diverse teams.
Experience in financial analysis and profit-loss management, with a keen ability to drive profitability and cost efficiency.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
Operations Manager
Operations Manager Job In Irvine, CA
We are seeking a highly skilled Operations Manager for our globally established manufacturing company to oversee domestic warehouse management, inventory planning, logistics, import operations, and overall supply chain functions for our products arriving from overseas into our local warehouses. This role will also be responsible for customer operations, ensuring smooth order fulfillment and financial transactions.
The ideal candidate will have a strong background in ERP systems (SAP), and customer payment processing. This position requires excellent communication with warehouse teams, as well as expertise in invoice management and customer credit line handling.
Key Responsibilities:
Inventory Planning: Manage and coordinate product flow from overseas factory to local warehouses.
Import/Export Operations: Ensure compliance with international shipping and trade regulations.
Logistics Coordination: Maintain daily communication with warehouse teams to optimize inventory storage and distribution.
SAP ERP Management: Utilize SAP for order processing, invoicing, and inventory tracking.
Customer Payments & Credit Line Management: Process payments, issue invoices, and manage the opening/closing of credit lines for customers.
Team Building: Select and onboard a customer service representative to support operations.
Qualifications:
3 to 5 years of experience in the areas outlined under key responsibilities.
Bilingual in English & Mandarin (preferred).
Must be based in Southern California (preferably near our Irvine office).
Client Services and Office Operations Manager
Operations Manager Job In Westlake Village, CA
At Nexus Wealth Partners, located in the heart of Westlake Village, CA, we are dedicated to providing top-tier financial planning services to our clients. Our team is the cornerstone of our success, and we're currently seeking a dynamic and motivated Client Service and Office Operations Manager to join us and integrate well with our unique culture. If you're passionate about financial planning and thrive in a supportive, flexible work environment, we'd love to hear from you!
Position Overview:
We are seeking a highly organized and dynamic Client Service and Office Operations Manager to oversee day-to-day office operations while ensuring exceptional service to our clients. This individual will play a critical role in maintaining a smooth office environment, providing stellar client service, and supporting the team to achieve operational efficiency. The ideal candidate will be a proactive problem solver, an excellent communicator, and someone with a passion for creating positive experiences for both clients and internal teams.
Key Responsibilities:
Client Service:
Build and maintain strong, long-lasting client relationships by addressing client inquiries, resolving issues, and providing product/service support
Collaborate with clients to ensure satisfaction, identify opportunities for improvement, and gather feedback
Office Management:
Oversee the daily operations of the office, ensuring a productive, clean, and well-organized environment
Manage office supplies, inventory, and equipment to ensure all resources are readily available and well-maintained
Administrative Support:
Provide general administrative support to the leadership team and other departments as needed
Handle incoming communications (calls, emails, and in-person inquiries) in a timely and professional manner
Qualifications:
Education: Bachelor's degree in business administration, Communications, or a related field (preferred but not required)
Experience: 3+ years of experience in client service, office management, or a related role
Skills:
-Excellent organizational and time management skills
-Strong verbal and written communication abilities
-Ability to multitask and prioritize in a fast-paced environment
-Exceptional problem-solving and critical-thinking skills
-Proficient in Microsoft Office Suite and comfortable with Technology
-Client-focused mindset with an attention to detail
Personal Traits:
-Client-focused mindset with an attention to detail
-Strong interpersonal skills and a friendly, approachable demeanor
-Cheerful outlook, self-motivated, and adaptable to changing work environments
Benefits:
Competitive salary and benefits package.
Health, dental, and vision insurance
401(k) with company contributions
How to Apply:
Ready to take the next step in your career with Nexus Wealth Partners? Email your resume to Scott Nelson at ***************************** by April 30, 2025. We look forward to learning more about you and what you can bring to our team!
Operations Manager | Beverly Hills, CA
Operations Manager Job In Beverly Hills, CA
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.
The David Yurman Beverly Hills team is looking for an Operations Manager to share the company's mission to clients, delivering a superior customer experience. The Operations Manager is responsible for all operational functions of the Retail Store and may be required to act as Manager on Duty in the absence of the Store Manager and Assistant Manager. Inventory management is a critical aspect of the Operations Management role. The Operations Manager will ensure the adherence to operational policies, OSHA requirements and Loss Prevention procedures while focusing on achievement of sales and profitability plans for the store and company.
The David Yurman Operations Manager will be accountable for the following key deliverables:
Responsibilities
Responsible for managing and reconciling inventory counts and communicating any discrepancies
Perform inventory maintenance including inventory movement, audits, shipping/receiving, RTV's and transfers.
Effectively utilize POS system and inventory management functions to ensure maximum efficiencies in store
Responsible for management of all Omnichannel functions (BOSS, BOPIS & Charge Send fulfilment) on daily / weekly basis.
Assists in ensuring compliance with all security/loss prevention policies and procedures
Responsible for the management of repairs and ensuring timely client follow-up
Oversees the plan development and execution of price changes
As scheduled, responsible for the opening and closing of the store.
Responsible for management, training, and development of sales support team
Responsible for troubleshooting IT issues with corporate partners
Participate in the development and execution of strategic initiatives to achieve sales and profitability plans
Primary liaison with KWI for technical support and training
Qualifications
Minimum 3 years in an operational role within a retail environment, prior management, luxury retail experience preferred
Must have excellent communication skills
Exceptional attention to detail and project management skills
Ability to manage multiple tasks, adapt, and prioritize in a fast-paced environment
Computer skills: Proficient in Microsoft Excel and Outlook
The expected base salary for this role is $90,000 - $100,000.
District Manager (Carl's Jr.)
Operations Manager Job In Los Angeles, CA
*** Candidates MUST Reside in Los Angeles County ***
***· 3 - 5 years' experience as a Quick Service Restaurant (Q.S.R.) Manager and/or at least 3- 5 years multi-unit restaurant management experience in other food service concepts***
Position Summary
Reporting to the Vice President of Operations, the District Manager is responsible for growing the value of a set of Carl's Jr's assets (a group of restaurants, the brand, its guests, and team members). This will be achieved principally by increasing profit and traffic. To do so, a District Manager's primary focus is on selecting, developing, and leading store management teams to consistently achieve and exceed all expected results.
Objectives of This Role: Only Apply if you will meet our 5 Role Objectives
1. Take 100% responsibility & accountability (either directly or via staff) for all sales growth objectives, IBF (Income Before Facility Costs), Budget by Category, Food Quality, and Guest Experience.
2. Results driven; hands-on owner operator & entrepreneur mind set.
3. Grow sales by 6% versus last year.
4. Monthly positive transaction growth versus last year.
5. Develop current talent and hire/train new talent.
Essential Job Functions
OUTCOMES AND RESPONSIBILITIES
PERFORMANCE MEASURES
Financial Goal:
Achieve planned financial results through
top line sales, effective cost management and returns on our investment.
· EBITDA/Operating Profit
· Margin Management (Food Cost and Labor)
· Guest Retention
· Sales Trends/Comps
1. Guests:
Deliver the Carl's Jr brand
experience/standards to every guest in every restaurant, building guest loyalty, sales
and market share through memorable
experiences.
Ensure that facilities meet our non-negotiable standards at all times for all guests and team members.
· Traffic/Growth
· Check Average/Growth
· Top Line Sales Growth
· Guest Comments
· Speed with Service
· QSC Audit Results/Brand Execution
2. Our Team:
· Build and sustain restaurant teams that consistently and absolutely execute our non-negotiable standards by developing capability, passion, accountability, and pride.
· Turnover/Staffing Guidelines
· Guest Metric Results
· GM Churn %
3. Management Talent:
· Develop the quality and quantity of talent (particularly General Managers and
· Shift Leaders) we need to effectively operate
· our current restaurants and grow our brand.
· Turnover Reports
· Internal Promotions/ People Development
· % Fully staffed with certified & capable GMs
· % Fully staffed with certified & capable Shift Leaders
· % Ready now bench strength to meet forecasted needs
DECISION RESPONSIBILITY:
Decisions Made
Decisions Initiated
Decisions with Participation
· Management selection
· Wage rates within legal and company Standards
· Local Restaurant Marketing Initiatives
· Selection of local vendors (gardeners)
· Emergency Maintenance priorities
· General Manager selection, termination, pay, discipline, performance management
· Actions to address legal, risk management and compliance issues.
· Annual Budget (future)
· Training Restaurants and Managers
· Local Market Marketing decisions
SUPERVISION
Direct: General Managers
Indirect: Assistant General Managers
Shift Leaders
Team Members
KNOWLEDGE, SKILLS & EXPERIENCE
· 3 - 5 years' experience as a Quick Service Restaurant (Q.S.R.) Manager and/or at least 3 - 5 years multi-unit restaurant management experience in other food service concepts
· High school diploma and/or college preferred.
· Valid Driver's License and proof of insurance
· Working knowledge of personal computers and related software (Microsoft Outlook, Word, Excel, PowerPoint)
· Ability to hire, train and develop strong teams to operate and grow the Brand.
· Ability to create and foster a cohesive District team in an empowered environment.
· Entrust General Managers to effectively manage and operate the restaurant with limited supervision and demonstrate organization, planning, delegation, teaching, and coaching skills.
· Ability to maintain Operational Excellence and Brand Integrity and continue to lean into the business.
· Ability and desire to participate and lead cross-functional teams to improve operational efficiencies/capabilities.
· Excellent oral and written communication skills
· Good interpersonal skills to effectively communicate with a diverse group of people, restaurant management, area management, and all levels of corporate personnel.
· Detail, result and deadline oriented with professional demeanor.
· Independent self-starter with a can-do attitude
· Flexible and ability to adapt to rapidly changing priorities.
· Willingness to learn and take on new assignments.
· Strong organizational skills
PHYSICAL REQUIREMENTS/ENVIRONMENT / WORKING CONDITIONS
Office and Restaurant environment. Extended periods of standing, sitting, typing and looking at a computer screen. May also require some reaching, bending, and lifting.
· Ability to travel to restaurant locations within assigned area and some overnight travel.
BEHAVIORAL COMPETENCIES - LEADERSHIP
Business Knowledge
Understands and uses economic, financial, market, and internal data to accurately diagnose business strengths and weaknesses in order to identify key issues and develop suitable strategies and plans. Knows the dynamics of how our business makes money and creates value. Coaches and teaches others on value creation and the vision for the future.
Drive for Results
Establishes specific, measurable goals, and pursues them relentlessly. Moves quickly on improvement opportunities and potential obstacles. Leads self and others to act with purpose, focus, and speed.
Building Talent and Capability
Attracts, develops, and retains talented people. Creates an environment that encourages people to reach their highest potential and prepares the organization to meet future challenges.
Execution
Translates strategy into operational reality. Breaks down strategies and business plans into key tasks and identifies accountabilities. Aligns communication, people, culture, resources, systems, processes, standards, and measures to ensure effective implementation and delivery of results.
Self / Interpersonal Awareness
Knows own strengths, weaknesses, opportunities, and limits. Seeks feedback, gains insights from mistakes, and is open to criticism. Understands other people, hears what is important to them, and asks questions to understand their perspective.
Creating Accountability
Holds individuals and teams accountable for delivering results and high standards of performance. Visibly and powerfully recognizes and rewards excellent performance. Quickly and effectively addresses poor performance and failure to execute to our standards.
Team Leadership
Develops people into teams, creates strong commitment, and a sense of shared purpose. Defines success in terms of the whole team and inspires confidence by supporting the team's goals in words and actions.
Coaching / Teaching / Developing People
Provides timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities. Plans and supports the development of skills and abilities so that individuals can fulfill current and future responsibilities effectively.
Creating Inclusion / Valuing Diversity
Seeks out, welcomes, and leverages the capabilities and ideas of all individuals. Recognizes the value of their perspectives and works effectively with individuals of diverse styles, abilities, and motivations.
Leadership Courage
Is an outspoken and effective advocate for change. Communicates the need for change and includes everyone involved in defining, planning, and executing change. Stands up for the right thing to do-especially when it may seem very hard to do so.
Communicating with Impact
Listens for what is important to others so others know they have been heard. Expresses thoughts, feelings, and ideas in a clear, succinct, and compelling manner, in both individual and group situations. Adjusts language to capture and hold the attention of their audience.
Optimizing Resources and Budget
Acts to maximize cost-effectiveness and sets an example of fiscal responsibility and efficiency for others to follow. Manages expenses and budgets to established standards and expectations.
LIMITATIONS AND DISCLAIMER
The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their Manager in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Operations Manager 3rd shift
Operations Manager Job In Orange, CA
Operations Manager 3rd shift- Orange, CA
Our client is a premier manufacturer/distributor in the building products industry and is searching for an experienced 3rd shift Operations Manager for its' Orange CA facility.
This is a 3rd shift role, hours are
Sunday to Thursday from 06:00 PM to 04:30 AM, 2 Friday a month from 06:00 PM to 11:00 PM
Summary: The Operations Manager is responsible for the direct management of the shift supervisors, and provides leadership and training to the team members. This role is responsible for managing the functionality of the shifts, and ensures all shifts are properly staffed and able to execute the daily workload.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
Responsible for assuring all shifts and functions are properly staffed to execute varied work volume, manage flow of orders to the floor to optimize operation for approximately 20-30 employees in a 750,000 square foot facility.
Develop, maintain and manage facility quality process.
Ensure on-time shipping performance; work closely with supervisors and managers to ensure receipts and shipments meet standards.
Manage daily/weekly/monthly quality and productivity reporting.
Supervisor realignment activities to ensure maximum optimization of the facility.
Manage operational activities to ensure DC layout and continuous improvement activities support goals of the operation.
Provide direct supervision to the shift supervisors. Hold them accountable for their performance and the performance of their teams.
Provide Leadership, training, and supervision to 20+ team members.
Continuously work towards increasing the leadership capability of the team and drives professional growth.
Responsible for all facility/equipment maintenance and supplies.
Responsible for maintaining a safe working environment and overseeing safety compliance.
Responsible for daily Cycle Counts, Research, Root Cause Analysis, Findings, and Developing Solutions to improve overall health of Warehouse Inventory.
Responsible for Annual Physical Inventory from coordination, execution, and process improvement standpoint.
Responsible for extra duties as assigned, which may include overseeing other Team.
Responsible for multiple shift operation.
Additionally the candidate must meet the following Education and/or Experience requirements:
Bachelor's Degree with emphasis on Logistics or Operations Management
Must have a minimum of 5 years of supervisory/management experience.
Must have supervised at least 20+ team members.
Must have 5 years of Distribution Center Operations experience.
Five (5) to Ten (10) years of specific relevant work experience.
Demonstrated leadership and managerial abilities.
Goal-oriented with proven record of self-motivation and achievement. Strong proactive with strong analytical skills.
Uses creativity to seek quality solutions and process improvements.
Demonstrated teamwork skills across entire organization.
Must have excellent People Management and Time Management skills and abilities.
Solid interpersonal skills to effectively interact at all levels across functions.
Proactive and able to manage ambiguity effectively. Ability to conceptualize and think strategically.
Bilingual English/Spanish preferred.
Lean Manufacturing principles highly desired.
Proficient in MS Office Suite - Word, Excel, Access and PowerPoint.
Related industry experience; natural stone, tile or hard flooring industries preferred.
Capable of presenting operational data to the business and leadership team.
Demonstrated ability to drive cultural change while improving efficiencies and processes. Ability to adapt quickly to changing business needs.
Strong knowledge and understanding of Distribution and Warehouse Management applications
Retail Area Manager
Operations Manager Job In El Segundo, CA
Pressed Juicery is hiring an Area (Dual Store) Manager for two stores (The Point and Manhattan Beach).
Pressed Juicery is at the forefront of the wellness movement and is dedicated to making healthy living as convenient and delicious as possible. Pressed operates over 100 retail stores, is available in nearly 3,000 supermarkets, and can be delivered to any US location through the Pressed Juicery website or app.
Our Mission
Pressed Juicery's mission is to empower your wellness journey.
Our Workplace Culture
We embrace diversity, equity, inclusion, and belongingness!
We speak up with radically candid communication.
We wholeheartedly support personal and professional growth.
We believe mistakes can be valuable and lead to continuous improvement.
Lastly, we value excellence and strive to achieve greatness in all we do!
Our Values
Community - as leaders, we celebrate differences, champion strengths, and compassionately aspire to be our most vibrant selves.
Passion - curious and humble, we inspire people to make healthy choices.
Growth - pursuing wellness with intention, we create and embrace good energy.
Our Benefits
401k match
10 paid holidays
Medical, dental, and vision insurance
Vacation time
Flexible Spending Account
Paid parental leave
Employee Referral Program
Job Purpose:
The Area (Dual Store) Manager oversees the sales performance, guest experience, operations, hiring, and talent development of their stores. The Area (Dual Store) Manager will provide leadership and strategic direction to create an environment that exceeds guests' in-store and digital expectations, with maximum productivity, profitability, and sales results. The Area (Dual Store) Manager will clearly understand company deliverables and processes and must demonstrate the ability to execute those duties.
Key Areas of Responsibility include, but are not limited to:
Exceeding the same stores' sales and plans.
Focus on company sales growth and profitability through selling, teamwork, superior product knowledge, and impeccable guest experience.
Implement active & engaged product selling and sampling in-store and at the sample carts throughout the day. When no guests are in the store, team members must be outside actively sampling at the cart.
Foster a guest-obsessed culture that prioritizes the guest experience and delivers on sales goals.
Oversee the mystery shop and NPS programs to deliver a memorable guest experience in each location.
Manage teams of hourly team members, interviewing, developing, coaching, evaluating, and retaining talent.
Conduct business reporting and guest insights to understand, troubleshoot, and follow -up on opportunity areas.
Manage the store's P&L, KPIs and inventory management.
Manage and track labor costs (e.g., scheduling hours, overtime, etc.) for their store.
Utilize financial tools & resources to identify and proactively address opportunities in in-store performance.
Oversee the store's cleanliness, operational excellence, food safety and handling
Maintain a schedule that aligns with guest and business needs and maintains a presence in all dayparts. (This includes weekends, early mornings, and evenings)
Ensure store adheres to federal and local safety standards, including, but not limited to, food safety, OSHA, CDC, ADA, wage, and hours laws.
Our perfect candidate has:
3+ years of work experience as a Store Manager of a retail store or restaurant, managing a team of at least 15 team members;
Interest in health and wellness;
Ability to build guest relationships and deliver exceptional service;
Ability to adapt and embrace new procedures, processes, and champion change;
Sound judgment when making decisions and mediating conflict;
Excellent verbal & written communication skills with proficiency in English;
Proficiency in sales principles, KPI deliverables, and guest service practices;
Food Handler Card or applicable state-specific requirement;
Proven track record of managing a Profit and Loss statement; and
Basic knowledge of MS Office: Word, PowerPoint, and Excel.
Must be legally authorized to work in the United States without restriction.
Pressed Juicery, Inc. participates in the E-Verify program. Please visit *************************** to learn more about the E-Verify program.
Customer Service Center Manager
Operations Manager Job In Signal Hill, CA
The Customer Care Center Manager leads a team of non-exempt Customer Care Professionals who deliver outstanding service to our customers via inbound/outbound calls, along with email, chat, text and other emerging forms of communication.
The Manager will hire, train, observe, and develop associates who adhere to company values and policies while inspiring them to achieve all performance goals including revenue, quality, and customer experience.
He/she will handle customer escalations as required and serve as the primary contact at the site for all operational issues.
Primary Responsibilities:
Manage and lead a group of Customer Care Professionals (CCPs) monitoring quality, behavior, and performance to ensure that we are meeting Office Depot's vision of service. Conduct coaching, training, and quality observations (QA's) to improve performance. Conduct ongoing team meetings/group training for all company process updates. Address customer feedback results with CCPs.
Recognize, motivate, and inspire CCPs who excel in required levels of performance while coaching CCPs who fall short of expectations. Conduct monthly one-on-one meetings to focus on continued associate performance, growth, and development. Review CRM, Call Disposition, QA, SR reports to ensure agents are following all Customer Care standards. Manage payroll, time off, annual performance reviews and PDP goal setting.
Attend cross-functional conference calls and contribute to or lead special projects or tasks as needed.
Address facility maintenance, safety, security and operations issues via defined internal processes. Work with vendors, or landlord as outlined in SOPs or guidelines.
Education and Experience:
Level of Formal Education: High School Diploma or GED, Bachelor's Degree Preferred
Area of Study: Business or other related area
Years of Experience: Four to seven years experience and/or training
Type of Experience:
Minimum 5 years proven customer service management with revenue growth responsibility
Minimum 5 years experience with Quality and Performance Management methodology (call and database quality monitoring and coaching)
Language Skills: English
Technical Competencies: Adobe, Project, PowerPoint, Excel, Word, ability to access/manipulate department databases. Oracle, CRM, Medallia
Skills and Ability:
Excellent verbal and written communication skills
Demonstrated planning, organizational, analytical and decision making skills required
Experience in developing and implementing associate programs i.e. motivational, developmental.
Decision making ability with a bias for action.
Ability to develop new and innovative strategic concepts, ideas and tactics.
Ability to motivate, develop, maintain and retain professional customer service employees.
Ability to influence peers and coworkers in a positive manner.
Ability to manage priorities to achieve both short term results and strategic objectives.
Information Systems: PeopleSoft, Outlook, Broadsoft/Transera, Kronos, Oracle, my Cloud, Gmillennia, AOPS, Web Support, OD Rewards
Personal Attributes:
Self-motivated, analytical, entrepreneurial spirit, results driven, inspires/motivates teams and individuals.
Keen listening skills and ability to follow direction in a changing environment.
Other/Preferred: Decision making ability with a bias for action.
A thorough understanding of consultative selling.
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.