Operations manager/coordinator job description

Job Title: Operations Manager - Care Coordination
Location: Wilkes-Barre, Pennsylvania
Job Category: Operations and Administration
Schedule: Days
Work Type: Full time
Department: GCMC Care Management Division
Date Posted: 09/30/2022
Job SummaryProvides direction and operational leadership to Care Management for assigned clinical areas. Content expert for principles of Care Management. Accountable for daily care management operations including clinical practice, budget, regulatory and compliance outcomes. Responsible for optimizing patient and family outcomes through optimizing care management processes, workflows, communications, technology development and adoption. Develops and responds to clinical and financial data in care management program design, implementation and evaluation. Accountable to develop and deploy hardwired care transition strategies for patients across the care continuum, with a focus on engineering out transition failures, avoidable readmissions and avoidable emergency department utilization.
Job Duties

• Participates effectively as a member of departmental and divisional and regional leadership teams.
• Employs transformational leadership concepts in the development, implementation, and evaluation of a culture of shared decision making.
• Facilitates continuing education and research opportunities for care management team, self and community to support growth.
• Utilizes team building concepts to effectively empower team member by serving as a mentor, teacher and coach.
• Contribute to the development of employee orientation, continuing education and competencies.
• Maintains membership in a professional nursing or care management organization.
• Enhances skills of team members such as decision-making, problem solving, conflict resolution, human resource management and communication.
• Supports and promotes activities that are consistent with promoting a culture of innovation.
• Facilitates development, maintenance and success of department teams.
• Demonstrates accountability for continuously improving the department, division, and system by developing performance expectations and goals that focus on service, quality and cost.
• Contributes to the design and development of programs in coordination with department leadership.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

• Required Experience: Bachelor's Degree with at least 3 years of supervisory/managerial experience and clinical experience
• Preferred experience: BSN or MSW with prior case management or care coordination experience
• Hours: 8:00 AM to 4:30 PM - Typical after-hour manager support is required.
• Travel: Very limited for meetings
• Certification: ACM Certification is required within 2 years. Geisinger will assist you with this
• About the team/Clinical Make-up : Our Geisinger Wyoming Valley Care Coordination team is comprised of RNs, Social Workers, Case Workers and Care Management Assistants
• Making Better Health Easy: Our team utilizes their critical thinking skills to produce positive outcomes for our patients. The care coordination team collaborates closely with providers and the inpatient units to deliver exceptional patient outcomes. Our team works to the top of their licenses/degrees and uses their training while advocating for the proper level of care for their patients all while maintaining a good work/ life balance.

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At Geisinger, the caring that we provide to our patients and members also extends to you and your family. Our competitive compensation and benefits package helps you and your loved ones stay healthy, meet your financial goals and thrive professionally and personally.

• Benefits : Geisinger offers a comprehensive suite of healthcare benefits, including medical, prescription drug, vision, dental coverage and 401K. And with our healthcare benefits, you'll also receive care from one of the top innovative healthcare systems in the country. Our suite of benefits supports you and your family in a variety of ways, including coverage for same-sex or opposite-sex spouses, domestic partners and their children and stepchildren.
• Paid Time Off: Our generous paid-time-off packages allow you to take the time you need to travel, rest, and care for and reconnect with friends and family. We also offer paid military and parental leave.
• Diversity and Inclusion: We strive to create an environment where our patients, health plan members and employees can be their most authentic selves. Join one of our many Employee Resource Groups (ERGs). ERGs provide opportunities for all Geisinger employees to build internal and external networks and further develop professionally. ERGs are formed around common identities but are open to all employees.
• Tuition Assistance : Up to $5,000 tuition reimbursement : We offer tuition reimbursement towards both undergraduate and graduate degrees.(Part time and Full Time Positions only)
• Retirement: We contribute 5% of your salary to your retirement plan and offer auto-enrollment to make saving convenient for you.

EducationBachelor's Degree-Related Field of Study (Required), Master's Degree-Social Work (Preferred)
ExperienceMinimum of 3 years-Clinical (Required), Minimum of 3 years-Managerial/Supervisory (Required)
Our Purpose & ValuesOUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.